03 - Europcar Finance
Transcription
03 - Europcar Finance
REGISTRATION DOCUMENT including the annual financial report 2015 CONTENTS 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION 249 Key figures 2 4.1 CSR organizational overview Group history 4 4.2 Europcar, promoting sustainable, shared mobility 251 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES 250 4.3 Europcar, renting cars responsibly 255 4.4 Concordance tables 265 4.5 Methodology note 267 4.6 ILO report 270 11 1.1 History and development 12 1.2 Group profile 14 1.3 Presentation of the Group’s market and competitive environment 16 1.4 Competitive strengths 20 1.5 Strategy 26 1.6 Description of the Group’s business 29 1.7 Organization chart 58 1.8 Research and development, patents and licenses 62 1.9 Property, plant and equipment 63 05 CORPORATE GOVERNANCE 273 5.1 Management and supervisory bodies 274 5.2 Role and activities of the supervisory board 293 5.3 Compensation and other benefits in kind received by corporate officers 310 5.4 Summary statement of transactions in Company securities by corporate officers 319 06 02 RISK FACTORS 2.1 Risks relating to the Group’s industry and markets 2.2 Risks related to the business 65 INFORMATION ON THE COMPANY AND ITS SHARE CAPITAL 321 66 6.1 Information on the Company 322 69 6.2 Constitution and bylaws 322 6.3 Share capital 334 2.3 Risks relating to the Group’s financial structure and profile 79 6.4 Main shareholders of the company 340 2.4 Regulatory and legal risks 85 2.5 Regulatory, legal and arbitration proceedings 92 6.5 Profit-sharing agreements and incentive plans – employee shareholders 344 6.6 Disclosures pursuant to Article L. 225-100-3 of the French Commercial Code 345 6.7 Dividend distribution policy 345 2.6 Financial risks 94 2.7 Insurance and risk management 94 03 07 ACCOUNTING AND FINANCIAL INFORMATION 99 3.1 Analysis of Group results 100 3.2 Liquidity and capital resources 120 3.3 Investments 145 3.4 Consolidated financial statements and Statutory Auditors’ report 147 3.5 Analysis of the results of Europcar Groupe S.A. 218 3.6 Company financial statements and Statutory Auditors’ report 221 3.7 Outlook for financial year 2016 245 3.8 Information on mid-term trends and objectives 247 3.9 Significant change in the financial or business position 248 3.10 Comments from the Supervisory Board regarding the Management Board’s report and the financial statements for the year ended December 31, 2015 248 ADDITIONAL INFORMATION 349 7.1 Persons responsible for the Registration Document 350 7.2 Related party transactions 351 7.3 Significant contracts 353 7.4 Statutory Auditors’ Special Report on related party agreements and regulated commitments 354 7.5 Statutory Auditors’ fees 357 7.6 Publicly available documents 357 7.7 Concordance tables (European regulation no. 809/2004, annual financial report, Management Board report, concordance tables of social, societal and environmental data) 358 7.8 Glossary 364 2015 REGISTRATION DOCUMENT ANNUAL FINANCIAL REPORT GENERAL COMMENTS This Registration Document (hereinafter the “Registration Document”) also includes: a the annual financial report that must be prepared and published by all listed companies within four months of the start of each financial year, in accordance with Article L. 451-1-2 of the French Monetary and Financial Code and Article 222-3 of the AMF General regulation; and a the annual management report of the Management Board of Europcar SA, which must be submitted to the General Meeting of shareholders called to approve the financial statements of each financial year, in accordance with Articles L. 225-100 et seq. of the French Commercial Code. Two cross-reference tables on pages 358 et 359 identify the information related to these two reports. In this Registration Document, the terms the “Company,” “Europcar” and “Europcar Groupe S.A.” mean the Europcar Group, the holding company of the Group, and the words, “Europcar” and “the Group” should be understood as references to Europcar Groupe S.A. and all companies included in the consolidation. Pursuant to Article 28 of EU regulation 809/2004, the following information is incorporated by reference in this Registration Document: a the consolidated financial statements of the Group for the years ended December 31, 2012, 2013 and 2014, contained in Section 20.1.1 on page 293, which in turn make reference to Annex II of the Registration Document filed with the AMF on May 20, 2015 under number I.15-041 (the “Registration Document”); a the report of the Statutory Auditors on the consolidated financial statements of the Group for the years ended December 31, 2012, 2013 and 2014, contained in Section 20.1.2 of the Registration Document, on pages 293-294 (inclusive); a the comparison of results for the years ended December 31, 2014 and 2013, contained in Section 9.2 of the Registration Document on pages 165-171 (inclusive). The sections of these documents not included by reference in this document are either irrelevant to current investors or are addressed in another part of the Registration Document. Pursuant to its General regulation, notably Article 212-13, the French Financial Markets Authority (the “AMF”) registered this Registration Document on April 14, 2016 under number R. 16-021. This document may only be used in support of a financial transaction if supplemented by a securities note approved by the AMF. It was prepared by the issuer and is the responsibility of its signatories. It was registered, pursuant to the provisions of Article L. 621-8-1-I of the French Monetary and Financial Code, after the AMF had verified that it is complete and comprehensible, and that the information it contains is consistent. It does not imply authentication by the AMF of the accounting and financial information contained therein. Copies of this Registration Document may be obtained free of charge from Europcar Groupe S.A., 2 rue René Caudron, Bâtiment OP, 78960 Voisins-leBretonneux, as well as on the websites of Europcar Groupe (www.europcar-group.com) and the AMF (www.amf-france.org). This Registration Document in English is a translation of the French “Document de référence” provided for information purposes. This translation is qualified in its entirety by reference to the “Document de référence”. EUROPCAR REGISTRATION DOCUMENT 2015 1 KEY FIGURES A dense network of local stations to serve clients all over the world Corporate Countries International Franchises Partnerships 3,600 140 points of sales worldwide 1,928 Presence in over 140 countries 2 EUROPCAR REGISTRATION DOCUMENT stations operated as franchises 2015 1,654 stations operated directly or by agents 2015 was an outstanding year for the Europcar Group, marked by the success of its IPO. This achievement was driven by the successful roll-out of the first phase of the Group’s transformation plan, Fast Lane. The year also produced excellent financial results, thanks to the contribution of each of the Group’s subsidiaries and the many commercial initiatives rolled out. PHILIPPE GERMOND Chairman of the Management Board One of the world’s largest car rental networks 205,400 65 of experience A vehicle fleet that is serviced regularly and environmental friendly Over 6,000 employees 2 ,142 € million of revenue in 2015 Breakdown of 2015 revenue Rental income by region (2015)(1) (1) Rental income excluding franchises Rental income by customer (2015)(2) 26% 10% 56% Germany Spain Leisure 22% 5% UK Portugal 17% 3% France Belgium 10% 7% Italy Australia New Zealand 44% Business (2) 2015 figures for the nine Europcar «Corporate Countries» alone EUROPCAR REGISTRATION DOCUMENT 2015 3 GROUP HISTORY 1971 1949 1957 1970 1951 Founding of Europcar in Paris by Raoul-Louis Mattei under the name «l’Abonnement Automobile». Signing of a cooperation agreement with Hertz. Creation of the «Europcars» brand. Raoul-Louis Mattei sells Europcars to Régie Renault. Europcars acquires a new visual identity with a new logo and a new color: orange. 1949 2001 2003 1989 1991 1996 Europcar celebrates its 40th anniversary. The Group replaces the orange color with green. 4 EUROPCAR Acquisition of Compagnie des Wagons-lits by Accor, who thus becomes the shareholder of Europcar International. REGISTRATION DOCUMENT The subsidiaries in Switzerland and the Netherlands are acquired by franchisees. 2015 Europcar launches a new online booking tool. This is a fundamental breakthrough for Europcar: thanks to www.europcar. com (or to local versions), the 200,000 vehicles of the fleet can be accessed in 118 countries. Europcar becomes the European car rental leader thanks to a strategy based 2004 on the increase in the number of operating Creation of franchises and the Europcar Asia development of Pacific, comprising numerous sales nine countries. partnerships with Europcar also travel agents, opens up to airlines companies, South America. etc. 1974 1980 1979 1973 Creation of subsidiaries in Germany, Belgium, the Netherlands and Switzerland. The «s» disappears and the brand becomes «Europcar». Creation of subsidiaries in Spain, the UK, Italy and Portugal. The Europcar network now comprises 212 agencies in France, 743 in Europe, Africa and the Middle East, with a fleet of 9,000 vehicles and more than 1,000 employees serving an increasingly international customer base. 1988 To bolster this image, Europcar becomes involved in sports sponsoring. The Group sponsors a Formula 1 Renault team and the Paris-Dakar rally. Renault is replaced by Compagnie des Wagons-lits and then Volkswagen. InterRent and Europcar merge. 2005 2012 2006 Europcar joins the United Nations Global Compact launched by Kofi Annan at the World Economic Forum in Davos. The Group has thus adopted the 10 fundamental principles of the Global Compact concerning the respect of Human Rights, Labor standards, the environment and the fight against corruption. 2015 Eurazeo takes control of Europcar, becoming the sole shareholder of Europe’s number one car rental group. Europcar revamps its brand with a new positioning «Moving your way», together with a change in its logo. Success of Europcar’s Initial Public Offering. The story of Europcar has convinced a very broad panel of French and international investors, who have joined the Group in its new development phase. EUROPCAR REGISTRATION DOCUMENT 2015 5 KEY FIGURES AND SIGNIFICANT EVENTS OF THE YEAR Key figures The reconciliation between GAAP and non-GAAP aggregates are provided in Sections 3.1 “Analysis of Group results” and 3.2 “Liquidity and capital resources”. Year ended December 31 (in millions of €) 2015 2014 2013 2012 Total Revenue * 2,142 1,979 1,903 1,936 Rental Revenues * 1,992 1,823 1,756 1,781 Rental Day Volume (in millions) 57.1 52.8 50.7 50.7 Revenue Per Transaction Day (RPD) (in €) (1) 34.9 34.5 34.6 35.1 (2) 205.4 189.3 183.6 186.0 76.1% 76.4% 75.6% 74.4% (253) (248) (260) (284) 251 213 157 119 11.7% 10.8% 8.3% 6.1% 222 138 174 141 (56) (112) (63) (111) Corporate Free Cash Flow (6) 86 159 128 60 Cash flow after payment of High Yield interest 21 85 54 (7) 3,057 3,148 2,818 2,949 Average Fleet Size in units (in thousands) Fleet Financial Utilization Rate (3) Average Fleet Unit Costs/Month (in €) (4) Adjusted Corporate EBITDA (5) * Adjusted Corporate EBITDA margin Operating income (IFRS) * Net profit/(loss) * Total Net Debt (including estimated debt equivalent of fleet operating leases) (7) * Net Corporate Debt (7) Net Corporate Debt/Adjusted Corporate EBITDA 235 581 525 568 0.9x 2.7x 3.3x 4.8x * As set forth in the consolidated financial statements and the notes to the financial statements These figures are presented on a reported basis. Please note that changes to certain aggregates can however be influenced by changes to exchange rates. Please refer to Chapter 3. (1) RPD (revenue per transaction day) corresponds to rental revenue for the period divided by the Number of Rental Days for the period. This aggregate, like revenue, may be impacted by currency effects, notably in relation to pound sterling. Readers should refer to Section 3.1 “Analysis of Group results” for a discussion of change in RPD. (2) Average fleet of the period is calculated by considering the number of days of the period when the fleet is available (period during which the Group holds or finances the vehicles), divided by the number of days of the same period, multiplied by the number of vehicles in the fleet for the period. (3) The fleet financial utilization rate corresponds to the Number of Rental Days as a percentage of the number of days in the fleet’s financial availability period. The fleet’s financial availability period corresponds to the period during which the Group holds vehicles. (4) The average fleet costs per unit per month is the total fleet costs (fleet holding costs and fleet operating cost) excluding Interest expense included in fleet operating lease rents and insurance costs, divided by the average fleet of the period, divided by the number of months of the period. (5) Adjusted Corporate EBITDA is defined as recurring operating income before depreciation and amortization not related to the fleet, and after deduction of the interest expense on rental fleet financing. The Group reports Adjusted Corporate EBITDA, as it believes that this aggregate provides investors with additional information useful in assessing the Group’s performance. The Group believes these indicators are frequently used by securities analysts, investors and other interested parties in the evaluation of companies in the Group’s industry. The Group further believes that investors, analysts and rating agencies will use Adjusted Corporate EBITDA to measure the Group’s ability to meet its future debt repayment obligations. Adjusted Corporate EBITDA is not a recognized measure under IFRS, and should not be seen as an alternative to operating income or net profit as a measure of operating results, or to cash flow as an indicator of cash generation. Reconciliation with accounting aggregates is presented in Section 3.1 “Management’s analysis of results of operations and financial condition”. (6) Corporate free cash flow is defined as free cash flow before the impacts of the fleet and acquisitions of subsidiaries. The Group believes that Corporate free cash flow is a useful indicator because it measures the Group’s liquidity based on its ordinary activities, including net financing costs on borrowings dedicated to fleet financing, without taking into account (i) past disbursements in connection with debt refinancing, (ii) costs that, due to their exceptional nature, are not representative of the trends in the Group’s results of operations, (iii) financial investments, and (iv) cash flows in relation to the fleet analyzed in a separate manner as the Group makes acquisitions using asset-backed financing. Reconciliation with accounting aggregates is presented in Section 3.2 “Liquidity and capital resources”. (7) Total net debt includes Corporate net debt and net fleet debt. The latter aggregate includes all financing related to the fleet, whether or not it is recorded on the balance sheet. In particular, the off-balance sheet fleet debt, i.e. the estimated debt equivalent of fleet operating leases corresponds to the net book value of applicable vehicles, which is calculated on the basis of the purchase price and depreciation rates of corresponding vehicles (based on contracts with manufacturers). Reconciliation with the debt recognized in the balance sheet prepared in accordance with IFRS is provided in Section 3.2 “Liquidity and capital resources”. 6 EUROPCAR REGISTRATION DOCUMENT 2015 Significant events during the year Europcar Groupe, the European leader in vehicle rental services and a major player in mobility markets, raised approximately €475 million through its IPO on June 26, 2015. The proceeds were used to redeem €324 million in notes bearing interest at 11.50% callable only in the event of an IPO. Then the Group redeemed in advance its second subordinated notes (€400 million bearing interest at 9.375%) through a new bond of €475 million bearing interest at 5.75%. These transactions, which left the Group with only one corporate bond, considerably simplified its capital structure and significantly reduced its debt and corporate interest expense. This new headroom will enable it to accelerate the implementation of the strategy initiated in 2012 through the Fast Lane transformation plan. Europcar’s successful IPO On June 25, 2015, Europcar Groupe announced the success of its IPO on the regulated market of Euronext Paris (compartment A; ISIN code: FR0012789949; ticker: EUCAR). The global offering was well received by French and international institutional investors and the offering price was set at €12.25 per share. With this transaction, Europcar Groupe raised approximately €475 million by way of an offering of new shares and €404 million through the sale of existing shares by Eurazeo (€349 million) and ECIP Europcar Sarl. The total amount of the global offering was €879 million before exercise of the over-allotment option. The main purpose of the offering of the New Shares was to enable the Group to reduce its indebtedness, strengthen its financial structure and increase its financial flexibility in order to accelerate its development and continue the deployment of its “Fast Lane” program. Trading of Europcar Groupe’s shares on Euronext Paris in the form of promesses d’actions started on June 26, 2015. Settlement and delivery occurred on June 29, 2015. Trading of shares started on June 30, 2015. On July 24, 2015, Goldman Sachs International, the stabilizing agent, acting in the name and on behalf of the Underwriters, partially exercised the over-allotment option covering 1,522,829 additional existing shares. These shares were sold on July 28 by Eurazeo (1,327,795 shares) and ECIP Europcar Sarl (195,034 shares) at the offering price of €12.25 per share, corresponding to a total amount of approximately €19 million. As a result, a total number of 73,298,339 Europcar common shares was offered in connection with the IPO, representing 51.3% of the Company’s share capital and bringing the size of the offering to approximately €898 million. On December 18, 2015 (at the close of trading), Europcar Groupe entered the SBF 120 index combining the 120 biggest stocks listed on Euronext Paris in terms of liquidity and market capitalization. The share also joined the MSCI Global Small Cap Index at the close of trading on November 30, 2015. Further major funding transactions On May 27, 2015, Europcar Notes Limited set the conditions governing the issue of €475 million in bonds due in 2022, namely an issue price of 99.289% of par and a coupon of 5.75%. Demand for the New Notes came from a large and diversified base of investors. The net proceeds from the issuance of the New Notes were available to Europcar once its IPO was completed. Europcar used such proceeds to redeem in full the Outstanding Subordinated Notes due 2018 (1). The issue of new bonds followed the refinancing of the existing Senior Revolving Credit Facility by the new Senior Revolving Credit Facility (“RCF”) (see Section 3.2.3.1 “Corporate Debt” (b) “Senior Revolving Credit Facility”) and the changes to Europcar’s SARF (see Section 3.2.3.2 “Debt related to fleet financing”; together, these initiatives significantly reduced the Company’s financial expense ahead of its IPO. This new €350 million Senior Revolving Credit Facility matures on May 28, 2020, and bears interest at a rate of EURIBOR + 250bp. The SARF, which is a fleet asset-backed financing, has been increased from €1.0 billion to €1.1 billion to support operating growth and its maturity has been extended by 2 years to 2019. From mid-June, the interest rate was reduced from EURIBOR + 220bp to EURIBOR + 170bp. In addition, swap instruments covering the SARF structure have been extended to 2019. (1) Including the redemption premium and transaction costs, with the remainder to be used for general corporate purposes. EUROPCAR REGISTRATION DOCUMENT 2015 7 These transactions are part of the refinancing program launched by the Group in July 2014, covering debt on its fleet as well as its corporate debt, in the aim of reducing them, lengthening the maturity of its various instruments, optimizing its financial expense and improving its credit profile ahead of its IPO. Uses of proceeds from the IPO and the new refinancing The net proceeds from the issuance of the new shares, approximately €441 millions, and from the €475 million senior notes, at nominal value, due 2022 (1) were mainly used to redeem the €324 million Outstanding Subordinated Notes Due 2017 and to pay a redemption premium of €37 million, and to redeem the €400 million Outstanding Subordinated Notes Due 2018 and to pay a redemption premium of €19 million. The remainder of the net proceeds of the New Shares and the New Notes after the refinancing transactions (i.e. approximately €112 million) was used for the Group’s general corporate purposes. Of this amount, up to €80 million is intended for financial investments in strategic initiatives over the 2015-2017 period, including up to €25 million for Europcar Lab-related activities. See section 3.3.3 “Future Investments”. The redemption notices for the €324 million Subordinated Notes Due 2017 and the €400 million Subordinated Notes Due 2018 were released on June, 26 and the full redemption price for each of such issues of notes was deposited with the trustee (The Bank of New York Mellon) on June 29, 2015. The completion of these transactions brings important benefits to the Group, including significant reduction in its overall corporate leverage and a significant reduction in its interest expense: a the Group has significantly reduced its gearing (2) , which was 0.9x at end December 2015, compared with 2.7x at the end of 2014; a the interest expense on its corporate notes will be reduced from €75 million to €27 million. As a result of the deleveraging and based on the improved profitability of the Company over recent years, the rating agencies, Moody’s and S&P, revised the Group’s ratings in July. Moody’s has upgraded the corporate rating (stable outlook) by 2 notches to B1 from B3 (positive watch). S&P has assigned a B+ corporate rating (stable outlook) from B (positive watch). (1) Issue price of 99.289%. (2) Corporate Net debt / Adjusted corporate EBITDA. 8 EUROPCAR REGISTRATION DOCUMENT 2015 Our growth in 2015 During the year, Europcar Groupe continued to implement its “Fast Lane” transformation plan, which had reached mid-point by the end of 2014. This plan continues to be deployed and to produce benefits, in particular in terms of profitable revenue growth and differentiation of the Group’s offer. On the business segment, Europcar Groupe has won several new key accounts and renewed several significant contracts. A strong focus has also enabled the Group to progress significantly on the SME segment. In addition, Europcar and Ubeeqo, a carsharing company acquired in late 2014 signed their first joint agreement with a key account in Belgium. On the leisure segment, Europcar Groupe has pursued different initiatives to sustain the development of its two brands Europcar and InterRent. In the framework of the Europcar brand, the Group has launched “Keddy by Europcar®”, a dedicated service for tour-operators, travel agencies and brokers; rolled-out an ancillary program in all the Corporate Countries ahead of summer season, and signed new partnerships. The Group also continued the rollout of InterRent, its low-cost brand, in its Corporate Countries (75 operating locations to date) and through franchises (40 countries affiliated at the end of 2015, compared with 19 at the end of 2014). Furthermore, the Group continued to improve its customer experience and strengthened its presence in the new mobility solutions market. Key examples include: a an enriched digital experience with reworked mobile applications and the Europecar mobile website for simplified browsing, as well as the development of new features on the Group’s website, such as 24/7 live chat. The Europcar mobile application moreover obtained the best grade in the category of vehicle rental applications; a the acquisition of E-Car Club by Europcar Lab in July 2015, that, along with the acquisition of Ubeeqo at the end of 2014, allow the Group to expand its mobility offering with simple turnkey solutions and offer its customers a differentiated offering. a The creation of the “Customer Experience” position, with the hiring of Jan Löning as Director. His mission is to improve and enrich the customer experience in order to strengthen loyalty and grow Europcar’s customer portfolio. End of the exploitation of the National & Alamo trademarks From 2008 to 2013, the Group also exploited the National and Alamo trademarks in the Europe, Middle East and Africa (EMEA) region as part of a commercial alliance with Enterprise. This license agreement and the commercial alliance agreement were the subject of an arbitration proceeding which, after a transitional period agreed by the parties, effectively terminated these agreements as of March 2015. On April 29, 2015, the Group and Enterprise Holdings Inc. signed a settlement agreement which put an end to this arbitration and to the dispute between the parties. The last of Europcar’s commitments in this respect is the withdrawal of the logo with a lower case “e”, whose use must end completely by April 30, 2016. Proceedings by the French Competition Authority The French Competition Authority has opened a procedure on potential anti-competitive practices by participants in the vehicle rental sector, including Europcar France, to which it addressed a notice of complaint on February 17, 2015. Europcar France lodged its statement of defense brief on May 20, 2015. Although the Group is contesting the complaints made against it, a provision based on an estimate of the financial risk relative to this procedure, if the Competition Authority decides to impose a fine notwithstanding the arguments put forward by the Group, was accrued in the first quarter of 2015, and unchanged at December 31, 2015. For a description of this arbitration and the settlement agreement see Section 2.5 “Administrative, Legal and Arbitration Proceedings”. 2015 financial performance and 2016 forecasts The Europcar Groupe has achieved the financial objectives that were upgraded in November 2015. Total revenue showed organic growth of 4.9% (1) over that of 2014, reaching €2,142 million. This significant change was driven by the growth of rental revenues, up 5.9% at constant perimeter and exchange rates. This increase reflects the success of commercial initiatives launched as part of the Fast Lane transformation plan. Adjusted Corporate EBITDA had major growth reaching €251 million (+15.6% at constant exchange rates) compared to €213 million in 2014. This increase results from excellent operating leverage, cost management improvement and positive change in fleet financing costs. In particular, Europcar continued to improve its fleet costs per unit and its variable costs through efficiency gains made on certain cost lines, while continuing to invest in commercial development, IT and marketing, in order to support sustainable growth. Given the specificities of the year 2015 mentioned above, the Europcar Group estimated an adjusted net profit of approximately €128 million. This adjusted net profit excludes exceptional items (operating and financial), before profits of companies consolidated using the equity method, after pro forma adjustment of financing expense, to account for the fullyear effect of the reworking of Group’s financial structure. Net corporate debt is noticeably down to €235 million at December 31, 2015 (compared to €581 million at December 31, 2014), due to the complete reworking of the Group’s financial structure following the initial public offering. Debt linked to the fleet reached €2,821 million at December 31, 2015, compared to €2,567 million at December 31, 2014. This change results from the increase in the volume of the fleet in line with the growth in business and a change in vehicle families. Moreover, the Group announced, on February 25, 2016, objectives for the year 2016 in line with commitments made at the time of the initial public offering: a organic growth in total revenue (2) between 3% and 5%; a Adjusted Corporate EBITDA greater than €275 million; a payment of a dividend to its shareholders starting in 2017, representing at least 30% of the annual net profit of the previous year. The Group also reaffirmed its strategic ambition through the deployment of its acquisition plan to increase value creation for its shareholders. Against this background, confident in its ability to deliver on its strategic plan, the Group could consider allocating financial resources for a share buyback program. A detailed description of performance for the year 2015 is shown in Section 3.1 “Analysis of Group Results”. The 2016 outlook is described in Section 3.7 “Outlook for financial year 2016” of this Registration Document (see also Section 3.8.2 “Objectives for the year ending December 31, 2017”). (1) At constant exchange rates and excluding EuropHall, one of its French franchisees, acquired in the fourth quarter of 2014 and consolidated over two months. In 2014, EuropHall generated standalone revenues of approximately €23 million. (2) Taking into account the current price of gas. EUROPCAR REGISTRATION DOCUMENT 2015 9 10 EUROPCAR REGISTRATION DOCUMENT 2015 01 1.1 HISTORY AND DEVELOPMENT 1.1.1 1.1.2 1.1.3 1.1.4 1.1.5 Corporate name Place and number of registration Date of incorporation and duration Registered office, legal form and applicable law History and development of the Group 1.2 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES 12 1.5 STRATEGY 12 12 12 12 12 1.5.1 Pursue its “Fast Lane” transformation program and its systematic implementation in order to: Develop drivers for the Group’s growth 1.6 DESCRIPTION OF THE GROUP’S BUSINESS GROUP PROFILE 14 1.3 PRESENTATION OF THE GROUP’S MARKET AND COMPETITIVE ENVIRONMENT 16 1.3.1 1.3.2 1.3.3 General presentation of the vehicle rental market Growth drivers and general market trends Information by Corporate Country 1.6.1 1.6.2 1.6.3 1.6.4 1.6.5 1.6.6 1.6.7 1.6.8 1.6.9 1.6.10 1.6.11 Europcar’s Brands Europcar Lab/Mobility solutions Customers (“Business”/“Leisure”) Distribution Channels Europcar’s network Group organization Fleet Seasonal nature of the business Suppliers IT system Regulation 1.4 COMPETITIVE STRENGTHS 1.4.1 Market growth supported by structural trends in vehicle rental and mobility solutions Established leadership and innovation conferring competitive advantages Diversified Business Model “Fast Lane” Transformation Program that has set the Foundation for Sustainable Profitable Growth Strong improvement in financial performance in recent years Dynamic and Experienced Management Team 1.4.2 1.4.3 1.4.4 1.4.5 1.4.6 16 17 19 20 1.5.2 26 26 28 29 29 32 33 36 38 45 46 50 50 51 52 20 1.7 ORGANIZATION CHART 21 22 1.7.1 1.7.2 Simplified Group organizational chart Subsidiaries and equity investments 23 1.8 RESEARCH AND DEVELOPMENT, PATENTS AND LICENSES 24 25 1.8.1 1.8.2 Research and development Intellectual property, licenses, usage rights, and other intangible assets 1.9 PROPERTY, PLANT AND EQUIPMENT EUROPCAR REGISTRATION DOCUMENT 58 59 59 62 62 63 63 2015 11 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES HISTORY AND DEVELOPMENT 1.1 HISTORY AND DEVELOPMENT 1.1.1 Corporate name The name of the Company is “Europcar Group”. 1.1.2 Place and number of registration The Company is registered with the Registry of Commerce and Companies of Versailles under number 489 099 903. 1.1.3 Date of incorporation and duration The Company was created on March 16, 2006 for the purpose of Eurazeo’s acquisition of the Europcar Group. 1.1.4 Registered office, legal form and applicable law The Company’s headquarters are at 2 rue René Caudron, Bâtiment OP, 78960 Voisins-le-Bretonneux (Tel.: 00 33 1 30 44 90 00). Since March 9, 2015, Europcar Group is a Public Limited Company (Société Anonyme) with a Management Board and Supervisory Board, organized under French law and governed in particular by the provisions of book II of the French 1.1.5 Commercial Code. Before March 9, 2015, the Company was a Public Limited Company (Société Anonyme) with a Board of Directors. The Company’s fiscal year begins on January 1 and ends on December 31 of each year. History and development of the Group The Group’s origins date back to 1949, with the creation in Paris of the car rental company L’Abonnement Automobile by Raoul-Louis Mattei and the pooling in 1961 of the networks of L’Abonnement Automobile and of Système Europcars, another car rental company based in Paris. In 1965, the two groups officially merged to form the Compagnie Internationale Europcars. After its acquisition by the French car manufacturer Renault in 1970, the Compagnie Internationale Europcars was developed throughout Europe, in particular through new subsidiaries and the acquisition of existing business segments. The Compagnie Internationale Europcars’corporate name 12 The Company has a legal life of 99 years as from its registration with the Registry of Commerce and Companies, subject to early dissolution or extension. EUROPCAR REGISTRATION DOCUMENT 2015 (the holding company acting as franchisor) was changed to Europcar International in 1981. In 1988, Wagons-Lits acquired Europcar International from Renault and then sold 50% of the share capital of Europcar International to Volkswagen AG. At the same time, Europcar International merged with the German car rental network InterRent, whose sole shareholder was Volkswagen AG. Accor acquired 53 Wagons-Lits in 1991 and became a shareholder with a 50% stake in Europcar International, while Volkswagen held the remaining 50%. In December 1999, Volkswagen AG acquired Accor’s stake, thus becoming the sole shareholder of OVERVIEW OF EUROPCAR AND ITS ACTIVITIES HISTORY AND DEVELOPMENT Europcar International. Starting in 1999, the Europcar Group actively expanded beyond Europe, in particular through the development of franchises. On May 31, 2006, Eurazeo acquired, through the Company (created for such purpose) the entirety of the share capital of Europcar International from Volkswagen AG. In 2006, the Group continued its expansion through external growth and acquired Keddy N.V. (Belgium) and Ultramar Cars S.L. (Spain). In 2007, the Group acquired the UK headquartered operations of National Car Rental and Alamo Rent A Car covering Europe, the Middle East and Africa (EMOA zone) from Vanguard Car Rental Holdings LLC (“Vanguard”). Vanguard was subsequently acquired by Enterprise Holdings, Inc. (“Enterprise”). From 2008 to August 2013, the Group had a commercial alliance with Enterprise relating to the National and Alamo brands operated by Europcar. This alliance ended in August 2013, although the Group continued to operate the brands National and Alamo in EMEA until March 2015. In addition, in 2007, the Group acquired one of its Spanish franchisees, Betacar. In 2008, the Group expanded its direct present in Asia-Pacific through the acquisition of ECA Car Rental, its main franchisee in Asia-Pacific, operating in Australia and New Zealand. In 2013, the Group deployed its low-cost brand in Europe, InterRent, dedicated to leisure travelers. InterRent offers a competitive car rental service without compromising the quality of service. As of December 31, 2014, InterRent was deployed in six Corporate Countries in Europe (France, Germany, Italy, Portugal, Spain and the United Kingdom) and forty countries through the franchise network. 01 At the end of 2014, the Group acquired, through its French subsidiary Europcar France, 100% of the shares of EuropHall, an important franchisee of Europcar France for the “East” region. The Group also acquired a stake of 70.64% in Ubeeqo, a French start-up created in 2008 that offers car-sharing solutions. Ubeeqo is currently 75.70%-owned by Europcar Lab SAS, a French subsidiary of the Group, and operates in France, Belgium, Germany and the United Kingdom. On June 26, 2015, Europcar Group was successfully listed on the regulated market of Euronext Paris. In July 2015, the Group acquired, via its English subsidiary Europcar Lab UK, a majority stake of 60.8% in E-Car Club, the United Kingdom’s first entirely electric pay-per-use car club. On December 18, 2015, Europcar Group joined the SBF 120 stock market index comprising the 120 top stocks in terms of liquidity and market capitalization, listed on Euronext Paris. In 2011, the Group started its development of new mobility solutions by establishing a strategic joint venture with Daimler AG to create Car2go Europe GmbH. At the date of this Registration Document, the Group holds 25% of the share capital of Car2go Europe GmbH. EUROPCAR REGISTRATION DOCUMENT 2015 13 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES GROUP PROFILE 1.2 GROUP PROFILE Europcar Group is the European leader in rental vehicles and one of the main players in the mobility sector. With operations in over 140 countries, Europcar offers its customers one of the largest vehicle rental network, both directly and through its franchises and partners. The Group operates through two main brands, Europcar® and its low-cost brand, InterRent®. Customer satisfaction is paramount for the Group and its employees: this commitment drives the continuous development of new services. Europcar Lab, for instance, was created to gain a better understanding of the future challenges of mobility through innovation and strategic investments such as Ubeeqo and E-Car Club. and 6% in the Rest of the World, its two operating segments), additional services revenue generated by its subsidiaries through directly- or agent-operated rental stations (revenues of € 97.4 million in 2015), as well as royalties and fees received from its franchises (€52.7 million in 2015, of which 49% was generated in Europe and 51% in the Rest of World). For further information on the composition of the Group’s revenue and the definition of Adjusted Corporate EBITDA, see the Section “Key figures and significant events of the year” as an introduction to this Registration Document and Section 3.1 “Analysis of Group results”. The Group provides vehicles for short- and medium-term business and leisure rentals through its network of approximately 3,600 stations (including stations operated by agents and franchisees). With an average fleet of 205,353 vehicles and a volume of 57.1 million rental days in its “Corporate Countries” (Germany, Australia, Belgium, Spain, France, Italy, New Zealand, Portugal and the United Kingdom) in 2015, (compared to 189,269 vehicles and 52.8 million rental days in 2014), the Group uses its extensive knowledge of the vehicle rental industry to provide a wide range of mobility solutions. Europcar’s Brands For the year ending December 31, 2015, the Group generated consolidated revenues of €2,141.9 million and Adjusted Corporate EBITDA of €250.6 million. The Group’s revenues are composed of rental revenue generated by its subsidiaries through directly- or agent-operated rental stations (revenues of €1,991 million in 2015, of which 94% was generated in Europe a InterRent® has been deployed by the Group since 2013 to target the low-cost leisure segment in order to expand its customer portfolio. Europcar operates its car rental business through two main brands. a Europcar® is the Group’s core brand. It is used worldwide directly and through its franchisee network to service a wide range of market segments, from top of the range to economy, as well as a large portfolio of diversified customers, from large Key Accounts (corporate customers) to individual leisure customers. The purpose of this strategy is to offer the Group’s customers a clearly differentiated and understandable portfolio of brands, to reinforce Europcar’s position in its key markets. Europcar® Europcar Service Offerings Europcar Customers Europcar’s goal is to provide the mobility solution that best meets its customers’ needs in a market where expectations are constantly changing. The Group’s products and services are offered to a large range of business and leisure customers. Business customers include large corporate Key Accounts and small and medium-sized businesses, as well as companies renting vehicles to provide vehicle replacement services to their customers. Leisure customers primarily include individuals who rent vehicles for vacation travel and individuals who rent vehicles for other personal transportation needs, either directly via the Europcar mobile site, the Europcar websites, the reservation centers, in a station or indirectly through travel agencies, tour operators or brokers. Revenue generated by each Corporate Countries is either weighted to one customer category or the other or balanced between them, depending in particular on the geographic location. Europcar offers mobility solutions ranging from short-term vehicle rental, via its two brands, Europcar® and InterRent®, to car-sharing. The acquisitions of Ubeeqo, a car-sharing specialist, and E-Car Club, an entirely electric pay-per-use car club, offering a fully electric fleet of vehicles in the United Kingdom, have bolstered the Group’s mobility offering though its Europcar Lab subsidiary. 14 EUROPCAR REGISTRATION DOCUMENT 2015 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES GROUP PROFILE Europcar’s Network Europcar’s network consists of 3,582 directly- or agentoperated and franchise stations. In order to strengthen its international operations, the Group has entered into partnerships (particularly in the US, Canada and Japan) and commercial and general sales agency arrangements. Europcar has 7 Corporate Countries in Europe and two in Australia and in New Zealand. Rental stations within these Corporate Countries are mainly directly operated by the Group and by agents. Franchise stations strengthen the network in certain Corporate Countries (particularly in France, the Group’s birthplace) and especially in other countries. This franchisee network provides increased brand awareness and revenues, and allows the Group to offer its customers services worldwide. As of December 31, 2015, the Group had 2,388 stations in Europe, of which 956 were directly-operated, 605 were agentoperated and 827 were franchises. At the same date the Group had 1,194 stations in the Rest of the World, of which 78 were directly-operated, 15 were agent-operated and 1,101 were franchises. Europcar Fleet During the year ending December 31, 2015, the Group took delivery of approximately 278,500 vehicles and operated an average rental fleet of 205,353 leisure and utility vehicles in Corporate Countries (+8.5% over 2014). In 2015, Europcar’s approximate average vehicle holding period was 8.9 months (7.8 months for vehicles (cars and trucks) covered by buy-back commitments). The Group purchases its vehicles from a range of manufacturers with whom it has longstanding relationships, including primarily Volkswagen, Fiat Group, General Motors, Renault-Nissan, PSA, Hyundai, Daimler and Ford. 01 The Group views fleet management as a key component of its expertise. The Group has significantly increased its fleet financial utilization rate in recent years through focused actions: it reached 76.1% in 2015. Fleet management and the improvement of the fleet financial utilization rate are based on internal Group procedures, on the Revenue and Capacity Management teams that were established during 2012 at a centralized level and throughout all operating subsidiaries and on the centralized “Greenway” system and its various specialized modules. Europcar Lab The Group created Europcar Lab in the second half of 2014 to study mobility market usages and search for new mobility solutions opportunities worldwide, whether such opportunities be with customers, partners or technology or transport consultants. Europcar Lab is intended to be an incubator for researching new products and services in mobility solutions for the Group. It aims to support internal projects and the securing of minority and majority stakes in innovative structures. Europcar Lab holds the stakes in Ubeeqo (approximately 76% owned at end-2015) and E-Car Club (approximately 61% owned). EUROPCAR REGISTRATION DOCUMENT 2015 15 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES PRESENTATION OF THE GROUP’S MARKET AND COMPETITIVE ENVIRONMENT 1.3 PRESENTATION OF THE GROUP’S MARKET AND COMPETITIVE ENVIRONMENT The information about the Group’s market contained in this Section was obtained from various sources, including a KPMG report dated February 27, 2015 prepared at the request of the Company as part of its July 26, 2015 initial public offering and updated on November 6, 2015 for the purposes of this Registration Document (hereinafter, the “KPMG Study”). The work performed by KPMG in order to prepare its report was limited to obtaining and analyzing information and data about the Group’s key markets from certain public sources (such as Eurostat, INSEE, the IMF, the World Bank and the OECD) and non-public sources. KPMG did not conduct an audit or valuation and did not make any recommendations relating to potential market opportunities for the Company or relating to the Company’s planned initial public offering. Moreover, certain information contained in this Section consists of publicly available information that the Company considers reliable but that has not been verified by an independent expert. The Group cannot guarantee that a third party using other methods to collate, analyze or compile the market data would obtain the same results. In addition, the Group’s competitors may define their economic and geographic markets differently. Except as otherwise indicated, the data in this Section is taken from the KPMG Study. 1.3.1 General presentation of the vehicle rental market Present in over 140 countries worldwide in 2015, Europcar is a global operator and the European leader in vehicle rentals. The Group’s strategic positioning is based on (i) nine “Corporate Countries” in which it has long been present and has extensive experience (Germany, Australia, Belgium, Spain, France, Italy, New Zealand, Portugal and the United Kingdom); and (ii) a network of franchises, agents, partnerships and general sales agency agreements that enable the Group to reinforce its network in certain Corporate Countries (notably in France) and to extend its presence throughout the world. Accordingly, this network allows the Group to nearly cover the entire world market estimated at approximately €48.6 billion in 2014 (source: Euromonitor). The vehicle rental industry is generally characterized by intense competition with global, local and regional actors. It is based primarily upon price and customer service quality, including the 16 There may be differences between Europcar’s estimated market share per country, as presented in the KPMG Study, and the calculation of market share based on revenues per country as a function of the estimated market size in each country, as presented in this Registration Document. The numbers presented in this Registration Document with respect to market share and the size of the markets are the mid-point of the ranges estimated by KPMG. In addition, an essential source of information used by KPMG to establish the revenues by company were the published financial statements (or those submitted by Europcar and its competitors to regulatory authorities, such as the registry (Greffe) in France or Companies House in the United Kingdom). There may be differences in the revenues presented in this Registration Document and in the published financial statements due to the consideration of other components of revenues. In order to ensure the highest level of comparability between Europcar and its competitors, KPMG did not make any adjustments to the published numbers. Any adjustment made by Europcar could have resulted in an under-or over-estimation of the Group’s market share in the absence of equivalent adjustments being made with respect to its competitors. As the level of adjustments made by competitors is unknown, KPMG therefore chose not to make any adjustments for Europcar. EUROPCAR REGISTRATION DOCUMENT 2015 availability and return of vehicles, ease of vehicle reservation, reliability, the location of rental stations and product innovation. In addition, competitive positioning is also influenced by advertising, marketing and brand reputation. The use of technology has increased pricing transparency among vehicle rental companies by enabling customers to more easily compare on the internet the rental rates available from various vehicle rental companies for any given vehicle. The European Vehicle Rental Market The vehicle rental market in Europe represented approximately €13.1 billion in 2014 (source: Euromonitor). The European Corporate Countries represented a total estimated market of €9.5 billion in value in 2014 (an increase of around 4% over 2013). OVERVIEW OF EUROPCAR AND ITS ACTIVITIES PRESENTATION OF THE GROUP’S MARKET AND COMPETITIVE ENVIRONMENT In Europe, the main vehicle rental companies generally operate through a combination of directly operated stations and stations operated by agents or franchisees. The European market is distributed fairly evenly between the business and leisure market segments, with some differences from one country to the next. The European market is also characterized by the need for an extensive network of rental agencies in order to cover the entire targeted customer base. Moreover, even though they may have regional, continental or global strategies, each of the players operating on the European market must (i) ensure that they comply with the laws and regulations of each country, which may change at any time, and (ii) adapt to the multiple regional differences in consumer habits. The many operating complexities mentioned above represent a challenge for operators wishing to enter or expand their presence in Europe. The European market is relatively fragmented compared with the U.S. market. The five largest operators in the European market represented approximately 66% of market share in the Corporate Countries in 2014, whereas the three largest operators in the U.S. market represented approximately 95% of market share in the United States in 2014 (source: AutoRentalNews). This difference is due to the presence in several European countries of strong local players that have relatively significant market shares. The Group has two main competitors, Avis Budget Group and Hertz, in each of the European countries in which it operates. In addition, other companies and brands have significant market share and 1.3.2 footprints in certain countries and regions, including Sixt in Germany, Enterprise in the United Kingdom and Goldcar, mainly in Spain. The market shares of the leading participants of the vehicle rental market in the Group’s European Corporate Countries (1) were approximately 19% for Europcar, 13% for Avis (2), 12% for Hertz, 12% for Sixt and 11% for Enterprise in 2014 (source: KPMG Study, on the basis of the mid-point of estimated market shares, based on company revenues excluding franchisees). 01 The market in the rest of the world In 2014, North America represented an estimated market of €20.3 billion and Asia-Pacific was estimated at €8.2 billion, followed by Africa and South America, estimated at €3.1 billion and €2.7 billion, respectively (source: Euromonitor). In the North American market, the Group entered into commercial alliances with various partners in order to promote the cross-referral of customers and offer services in over 140 countries. The Group is also present in Asia-Pacific (in particular in two Corporate Countries, Australia and New Zealand, which together represented a market with an estimated value of €1.4 billion in 2014, and through a commercial cooperation agreement in Japan) and in South America. Moreover, the Group operates in the Middle East and Africa through a welldeveloped franchise network as well as partnerships and general sales agency arrangements. Growth drivers and general market trends Macroeconomic conditions and demand for vehicle rentals particularly driven by GDP in key markets, through the general business climate and expenditures on business travel. In the leisure segment, including vehicle rentals in airports, demand is mainly driven by changes in inflows of international travelers, and is therefore closely correlated with airline activity. Demand for vehicle rentals is tied to macro-economic conditions in the countries where the Group does business. In particular, demand is correlated with changes in gross domestic product (GDP) and with inflows of international travelers, which in turn is tied to levels of air and rail traffic. New mobility solutions Customer segments’ diversity helps reduce the sensitivity of the vehicle rental business to the economic environment: demand in the business segment is generally tied to the macro-economic environment, with significant differences between countries. It is The vehicle rental industry has been undergoing structural changes tied to technological advances and the resulting changes in customer preferences and behaviors. Technological improvements have enabled providers of mobility solutions to (1) Excluding Belgium and Portugal. (2) Prior to Maggiore acquisition in Italy in 2015. EUROPCAR REGISTRATION DOCUMENT 2015 17 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES PRESENTATION OF THE GROUP’S MARKET AND COMPETITIVE ENVIRONMENT develop innovative new products and services to respond to the constantly evolving needs of their customers. Consumer demand has migrated towards more flexible and economic mobility solutions with a smaller impact on the environment, in particular to solve the problem of increased traffic and to adapt to government policies limiting the use of vehicles in urban areas. Accordingly, the way people use the vehicles has been changing over the last few years: The acquisition and ownership of vehicles are increasingly irrelevant to actual usage. This change has accompanied the supply and expansion of various services traditionally offered by companies that concentrate all their activities on the mobility market, such as vehicle rental companies and companies offering car-sharing and ride-sharing services, as well as the platforms (like Europcar Group and Ubeeqo). More generally, this market also includes operators whose activities or services are related and complementary (such as insurance companies, vehicle leasing companies, car park operators, car manufacturers, tour operators, travel agencies, companies offering micro-mobility, telematics solutions or data storage that develop new mobile applications). New mobility solutions are being developed in particular in the following areas: a car-sharing, which was initially based on business-toconsumer, or “B2C,” models, as well as peer-to-peer, or “P2P,” models, but now also includes business-to-business, or “B2B,” models, and may be based on either a one-way or round-trip itinerary; a intermodal solutions providing a digital platform that brings together different means of transportation (public transport, rental vehicles, taxis, and other mobility solutions) in order to be able to offer the best possible itinerary to customers for any given trip; a transportation services offering the possibility of travelling in a vehicle driven by a professional or private driver, as well as ride-sharing solutions offering subscribers the possibility of sharing rides in vehicles driven by a private individual; a services that enable individuals, businesses or operators to turn their temporarily unused parking spaces into sources of revenue by making them available to other users. Accordingly, the new players in the mobility solutions market and vehicle rental companies are all benefiting from the decreasing number of vehicle owners in capitals and large European cities. They are currently targeting different user needs, notably in terms of rental duration, with vehicle rental companies mostly providing longer-term rentals than other companies. Nevertheless, the Group believes that vehicle rental companies are well positioned to seize growth opportunities in the new mobility solutions market. Indeed, such companies can capitalize on key competitive advantages such as brand recognition, customer diversity, fleet size and fleet-management expertise, network density and experience in the industry. The development of the low-cost market segment As it has been the case in other industries, the European vehicle rental market has seen the development of low-cost offers in recent years to meet increased demand for more affordable services. The low-cost market segment may be defined as all low-price rental offers including a reduced number of services and providing less recent vehicles and a more limited selection of categories, brands and models. This market segment represented approximately 10% of the vehicle rental market (roughly €0.9 billion in value) in the Corporate Countries in Europe in 2014 (1). This segment is mainly covered by a certain number of independent players with a business model and brand strategy specific to this market segment (less modern vehicles, more limited service offering, lower costs). However, the low-cost segment is characterized by the increased presence of the main players in the vehicle rental sector through strategies based on the development of differentiated offerings under another brand that is clearly identified as low-cost. The Group is present in the low-cost segment through its InterRent® brand. This brand has been progressively deployed since 2013 and competes with some of the leading players in the vehicle rental sector as well as with independent players with varying market shares in different countries. In the United Kingdom, the principal players include the low-cost brands of established companies in the industry, such as Greenmotion and Easirent. In Germany, the principal players include the low-cost brands of established companies in the sector, such as Firefly, as well as independent players such as Buchbinder and Star Car. In France, the Group principally competes with independent companies such as Ada, Ucar, France Cars and Rent a Car. In Spain, Italy and Portugal, the low-cost market developed rapidly in order to provide targeted offers at lowcost to a significant number of leisure customers. The principal market players in these countries are independent companies such as Goldcar, RecordGo and Centauro in Spain, and Sicily by Car in Italy and Goldcar and Drive on Holidays in Portugal. (1) On the basis of revenue generated in 2014 by the “low-cost” brands of the principal participants in the vehicle rental market and local independent companies that disclose their positioning and “low-cost” revenue. 18 EUROPCAR REGISTRATION DOCUMENT 2015 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES PRESENTATION OF THE GROUP’S MARKET AND COMPETITIVE ENVIRONMENT 1.3.3 Information by Corporate Country The vehicle rental market in the Corporate Countries generated total revenue of approximately €10.9 billion in 2014, an increase of more than 3% over 2013. It should continue to grow in value by about 3.1% annually on average for the 2014-2017 period, with each country bringing a positive contribution to this increase. 01 FRANCE The French vehicle rental market generated total revenue of approximately €2.6 billion in 2014, (i.e. a growth of approximately 1% versus 2013). Europe The Group is the co-leader in this market, with market share of approximately 14% in 2014 compared to 15% in 2013. The Group’s main competitors are Avis Budget, Hertz, Sixt and Enterprise with respective market shares of approximately 14%, 11%, 6% and 4% compared to approximately 13%, 11%, 5% and 5% in 2013. Including the franchisee stations that are very common in France, the Group’s birthplace, the Europcar brand’s market share was approximately 19% in 2014. GERMANY ITALY The German vehicle rental market generated total revenue of approximately €2.2 billion in 2014, (i.e. a growth of 3.0% versus 2013). The Italian vehicle rental market generated total revenue of approximately €1.1 billion in 2014 (a near 2% increase over 2013). The Group is the second largest player in this market, with market share of approximately 23% (versus 24% in 2013). The Group’s main competitors are Sixt, Hertz, Avis Budget and Enterprise, with respective market shares of approximately 29%, 11%, 10% and 5% in 2014, compared to approximately 29%, 11%, 11% and 5% in 2013. The Group is the third largest company in this market, with market share of approximately 18% in 2014 (unchanged from 2013). The Group’s main competitors are Hertz, Avis Budget, Maggiore (acquired by Avis in 2015), Sixt and Enterprise, with respective market shares of approximately 22%, 21%, 13%, 4% and 5% compared to approximately 20%, 19%, 13%, 5% and 3% in 2013. Below, the Group provides an analysis of the markets in its Corporate Countries in Europe and the Rest of the World. Market share in each Corporate Country is calculated on the basis of revenue (excluding royalties received from franchisees). BELGIUM The Belgian vehicle rental market generated total revenue of approximately €0.2 billion in 2014 (stable in relation to 2013). The Group is the leader in this market, with market share of approximately 34% in 2014 (unchanged from 2013). The Group’s main competitors are Avis Budget, Hertz and Sixt with respective market shares of approximately 19%, 13% and 8% in 2014, compared to 19%, 14% and 8% in 2013. SPAIN The Spanish vehicle rental market generated total revenue of approximately €1.3 billion in 2014 (a 4.3% increase over 2013). The Group is the leader in this market, with market share of approximately 15% in 2014 (unchanged from 2013). The Group’s main competitors are Goldcar, Avis Budget, Hertz, Enterprise and Sixt with respective market shares of approximately 13%, 12%, 10%, 10% and 6% in 2014, (unchanged from 2013). PORTUGAL The Portuguese vehicle rental market generated total revenue of approximately €0.3 billion in 2014 (an approximate 2% increase over 2013). The Group is the leader in this market, with market share of approximately 23% in 2014 compared to approximately 22% in 2013. The Group’s main competitors are Avis Budget, Enterprise, Hertz, and Sixt, with respective market shares of approximately 11%, 12%, 11% and 2% compared to approximately 14%, 12%, 10% and 1% in 2013. UNITED KINGDOM The British vehicle rental market generated total revenue of approximately £1.5 billion in 2014 (a more than 6% increase over 2013). The Group is the second largest company in this market, with market share of approximately 23% in 2014 (stable in relation to 2013). The Group’s main competitors are Enterprise, Hertz, Avis Budget and Sixt, with respective market shares of approximately 31%, 11%, 11% and 8% in 2014, compared to approximately 30%, 12%, 12% and 8% in 2013. EUROPCAR REGISTRATION DOCUMENT 2015 19 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES COMPETITIVE STRENGTHS Rest of World NEW ZEALAND AUSTRALIA The New Zealand vehicle rental market generated total revenue of approximately 0.5 billion New Zealand dollars (equivalent to around €0.3 billion), a 5% increase over 2013. The Australian vehicle rental market generated total revenue of approximately 1.6 billion Australian dollars (equivalent to around €1.1 billion), a 4% increase over 2013. The Group is the third largest company on this market, with market share of approximately 11%, a growth of nearly 1 point over 2013. The Group’s main competitors are Avis Budget and Hertz (1) with respective market shares of approximately 34% and 29% in 2014, compared to approximately 34% and 28% in 2013. The Group is the third largest company in this market, with market share of approximately 5% in 2014 (unchanged from 2013). The Group’s main competitors are Avis Budget and Hertz with respective market shares of approximately 31% and 17% in 2014, (unchanged from 2013). 1.4 COMPETITIVE STRENGTHS 1.4.1 Market growth supported by structural trends in vehicle rental and mobility solutions Vehicle rental market growth in the Corporate Countries should continue to rise in the short- and medium-term due to several positive structural factors: increase in GDP, increase in the number of leisure trips and in air traffic as well as new methods of use in terms of mobility. The value of the vehicle rental industry in the Group’s Corporate Countries in Europe should continue to increase by approximately 2.5% and 2.4% in 2016 and 2017 respectively (source: KPMG Study). Furthermore, the Group believes that changing perceptions of car ownership should foster increasing growth in the vehicle rental market. These changing perceptions stem in particular from the increase in costs related to vehicle ownership and public policies towards car usage in urban centers: the (1) Including Dollar Thrifty. 20 EUROPCAR REGISTRATION DOCUMENT 2015 percentage of people in the Group’s Corporate Countries indicating that they are prepared to no longer own a car and use “car-sharing” instead increased significantly between 2010 and 2012, from 9% to 33% (source: Observatoire Cetelem – 2010 and 2012 reports – based on surveys of respectively 3,600 and 6,000 individuals in Germany, France, Italy, Spain and the United Kingdom). These market dynamics contribute to a growing population of potential users of vehicle rental services and to the market trend towards mobility solutions and other innovative service offerings. This should provide the Group with new revenue opportunities, in particular given the high levels of urban density in Europe. OVERVIEW OF EUROPCAR AND ITS ACTIVITIES COMPETITIVE STRENGTHS 1.4.2 Established leadership and innovation conferring competitive advantages With over 65 years of experience, Europcar has a worldwide presence and is one of the key players in the mobility industry. The Group has a wide and international network serving a broad range of customer mobility needs based on sophisticated revenue and fleet capacity management. The Group leverages these strengths to deploy innovative solutions and services to better serve changing customer mobility usages. In 2014, the Group was the leading European vehicle rental organization. More specifically, it is number one in Belgium, Spain and Portugal, co-leader in France, number two in Germany and the United Kingdom and number three in Italy (source: KPMG Study, on the basis of the mid-point of estimated market shares, based on company revenues excluding franchisees). In 2014, the Group’s competitive positioning within the franchisee countries in Europe was also excellent. The chart below sets out the Group’s market share and that of its principal competitors in Corporate Countries in Europe in 2014: 2014 MARKET SHARE IN CORPORATE COUNTRIES IN EUROPE Europcar 19% Avis Sixt Enterprise 12% 12% 11% > 1.5x 13%* * Hertz Prior to the impact of Avis’ acquisition of Maggiore in Italy in 2015. Source: KPMG Study, on the basis of the mid-point of estimated market shares, based on company revenues excluding franchisees. The Group believes that this leading position in Europe is sustainable due to, among other things, the scale of its operations (average fleet of 205,353 vehicles in its Corporate Countries in 2015), and the quality of its network, its dual brand strategy (Europcar® and InterRent®) and its ability to manage complex operating systems and financing structures in a flexible and efficient manner. Over the 2009 to 2014 period, the Group’s market share in Corporate Countries in Europe remained stable, at between 19% and 20% (source: KPMG Study, on the basis of the mid-point of estimated market shares, based on company revenues excluding franchisees). The European vehicle rental market is one of the most difficult to penetrate 01 due to the multiplicity and diversity of jurisdictions with different rules and regulations and with regional differences in consumer habits. The Group believes that its extensive local presence and professional expertise allow it to respond effectively to the complex and highly diverse nature of its markets. Moreover, the Group’s solid positioning across various countries in Europe allows it to track and anticipate changing levels of demand and market trends and therefore to better manage the size of its fleet. The Group has a global footprint, with approximately 3,600 stations (including franchises) in over 140 countries in 2015 and numerous general sales agency (GSA) arrangements and partnerships. Franchises enable the Group to extend its network and are a source of high-value growth with lower risk, while its partnerships and alliances provide additional market penetration in growing markets. The Group’s GSA strategy, (approximately 30 GSA arrangements at end-2015 versus 18 at end-2014) and partnerships with major airlines and travel intermediaries allow the Group to be present at points of entry for inbound and outbound traveler traffic. The Group relies on partners in addition to its franchisees, particularly in the United States, Canada and Japan, as well as on commercial and general sales agency arrangements. In the US, the Group concluded a partnership with Advantage Opco (“Advantage”) through which the Group can service its customers in the United States under its Europcar brand and via the Advantage network, and Advantage can serve its customers under its own AdvantageRent-A-Car brand via the Europcar network in regions in which the Group operates. This alliance allows the Group to extend its proprietary network and improve its services for its customers in the United States. In February 2015, the Group also entered into a new agreement with a general sales agent in the United States (“Discover the World”), which improves outbound flows of United States customers to Corporate Countries. Moreover, in order to develop its activities in China, the Group recently entered into a two year general sales agency agreement (which came into force on April 21, 2014) with an online Chinese travel agency pursuant to which the agency has been appointed to act as a non-exclusive representative authorized to promote and offer Europcar’s rental services. This agreement allows the Group to promote outbound flows of customers from China toward its Corporate Countries. The Group’s network, particularly in its Corporate Countries, is supported by its proprietary GreenWay® system, a powerful and effective reservation platform and revenue capacity and fleet management tool. The Group’s network is also commercially supported by the use of forecasting models that EUROPCAR REGISTRATION DOCUMENT 2015 21 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES COMPETITIVE STRENGTHS help to determine pricing while also optimizing the distribution, planning, allocation and yield of the fleet according to demand. The Group has a diversified customer base of approximately 5.5 million drivers in 2015 and reaches them through a wide variety of distribution channels. The Group’s efficient fleet management benefits from central coordination and local initiatives, leveraging strong and longstanding partnerships with vehicle manufacturers. In addition, the Group takes a pragmatic approach to fleet management, optimizing the mix between pan-regional and local contracts, maintaining short- and long-term flexibility in volume commitments and vehicle holding periods to meet fluctuations in demand, particularly seasonal, and adapt to changing economic conditions. This efficiency also relies on repurchase commitments the Group has obtained from manufacturers that give it the flexibility required to react to changes in demand. 1.4.3 Diversified Business Model The Group’s business model is based on a well-balanced and complementary revenue base, which optimizes fleet utilization as well as its network and its related costs and limits dependency on specific sectors or industries. The Group has a broad customer base, well balanced between business and leisure customers (which generated 44% and 56%, respectively, of total Group rental revenue in 2015). This mix helps the Group manage seasonality over the year (with leisure peaks during the summer and business demand more stable throughout the year) and during the week (weekend for leisure and weekdays for business). The Group’s contractual relationships with numerous large corporate customers, as well as with small and medium-sized businesses across multiple industries contribute to the stability of the Group’s business rental revenue, in particular during periods outside of tourist seasons and during business days. The Group’s leisure activity involves rentals that are longer in duration and generate more revenue per transaction day than business rentals. The Group also addresses the leisure segment through its portfolio of partnerships with recognized leaders in the travel industry, including major European airlines, tour operators and hotel groups, such as easyJet, TUI, Accor and Aeroflot. Within the leisure segment, the Group benefits from its core brand 22 The Group leverages this extensive experience and know-how in the vehicle rental industry to focus on innovation, enhance the customer experience and seize opportunities arising from new mobility trends. In response to targeted customer mobility needs, the Group has established a “Lab” that is designed to draw on these technological innovations proposed by inhouse and external innovators to design new products and services in the area of mobility solutions. This enables the Group to stay at the forefront of this rapidly evolving and expanding market. The Group also took a majority stake in Ubeeqo (2014), a European start-up specializing in fleet and mobility solutions for business market, and in E-Car Club (2015), first entirely electric pay-per-use car club. Europcar is also a stakeholder in the Car2go Europe joint venture with Daimler, in order to establish a position in the consumer car-sharing market. EUROPCAR REGISTRATION DOCUMENT 2015 Europcar® in the medium and upscale markets and is deploying its InterRent® brand in the low-cost market. The Group’s revenue base is also geographically diverse. The Group’s rental revenue (excluding royalties received from its franchisees) in Corporate Countries for the year ending December 31, 2015 was as follows: BREAKDOWN OF GROUP RENTAL REVENUE IN CORPORATE COUNTRIES IN 2015 26% Germany 22% UK 17% France 10% Italy Source: Company. 10% Spain 7% Australia/ New Zealand 5% Portugal 3% Belgium OVERVIEW OF EUROPCAR AND ITS ACTIVITIES COMPETITIVE STRENGTHS The Group’s revenue base is optimized between airports, where customer traffic is relatively higher, and non-airport locations. In 2015, the Group’s network included directly- and agentoperated stations in 264 airports. These stations represented 16% of corporate and agent-operated stations in 2015, and yet generated 42% of the Group’s rental revenue in the same year. This diversification, along with the Group’s operating expertise and effective management and information systems, contributes to a high fleet financial utilization rate of 76.1% in 2015. The Group’s diversified customer base and network are supported by a flexible fleet that has one of the highest proportions of buy-back commitments in the industry, a diverse fleet supply and flexible fleet financing. Approximately 92% of Europcar’s 2015 fleet vehicles delivered were covered by such buy-back commitments. This high level of buyback commitments not only limits risk by providing greater fleet cost visibility, but it also increases flexibility, with the commitments generally allowing for a five to eight month 1.4.4 buy-back period deliberately chosen by the Group in order to manage the seasonality inherent to the business. The sourcing of the Group’s fleet is diversified in terms of automobile manufacturers and brands: in 2015, approximately 30% of its fleet was acquired from Volkswagen, 15% from General Motors, 13% from Fiat, 11% from Renault, 9% from Peugeot Citroen, 7% from Daimler, 6% from Hyundai, 3% from Ford and the remaining 7% from other manufacturers. The Group can periodically and opportunistically enter into multiyear framework contracts (generally for a two-year term) with certain manufacturers to ensure fleet availability. In order to optimize its financing conditions, the Group uses diversified asset-backed financing represented by the fleet, including securitization, capital market financing (bond financing), revolving credit facilities and operating leases. 01 This wide diversification of sources of revenue, fleet and financing provide the Group with a business model tailored towards the limitation of risks and optimization of revenue and costs. “Fast Lane” Transformation Program that has set the Foundation for Sustainable Profitable Growth Since 2012, the Group has been implementing a transformation program called “Fast Lane” designed to strengthen its market footprint and prepare its transition from a pure car rental company to a mobility services provider benefiting from sustainable growth and improved profitability. The Fast Lane program has helped foster a business culture based on improvement, due to defining key priorities that are monitored precisely and continuously. Fast Lane has helped transform the organization, rendering it more efficient and more focused on the customer and on cash generation. The five strategic pillars supporting the Fast Lane program prongs are as follows: a grow the Group’s top line by prioritizing business volume and improved profitability; a differentiate the brands and offerings by providing a better quality customer experience; a improve the Group’s cost structure and operating model flexibility; a optimize the allocation of capital employed; and a improving organizational efficiency. During the 2012-2014 period, management focused on restoring the fundamentals of the business model and the Group’s profitability dynamics by re-energizing the commercial activities of each of the segments in which it operates, and with increased selectivity of customer contracts, a “variabilization” of costs and more generally a noticeable reduction in fixed costs. As such, the main work areas of the first phase of the transformation plan concerned the creation of a Revenue & Capacity Management Department at the Group level and in all of its operating subsidiaries to manage customer demand and the related pricing terms, and to ensure the alignment of the fleet with demand (category/price and optimized distribution within the network), and the progressive implementation of a commercial strategy per customer segment and distribution channel. The pan-European Shared Services Center opened in Portugal in early 2014 to handle transactions, accounting and cash collection activities, and optimized management of fleet costs. Initiatives implemented concerning the fleet mainly included an improvement in the fleet mix by vehicle category, optimization of the buy-back programs to lower vehicle acquisition and disposal costs, but also to improve the match of the fleet mix to customer demand and associated prices. Implementation of the first phase of the Fast Lane program has been a success. The initial targets have been significantly exceeded. Over the 2012-2014 period, the Group estimates that the Fast Lane program has had a positive impact of more than €90 million on its Adjusted Corporate EBIDTA (as EUROPCAR REGISTRATION DOCUMENT 2015 23 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES COMPETITIVE STRENGTHS compared to an initial objective of €50 million). Similarly, the actions taken with respect to cash management have led to improvements in non-fleet working capital requirements of €90 million (as compared to an initial objective of €60 million). a the continued development of the Shared Services Center concept with the broadening of transferred functions and the implementation of uniform procedures, to further improve the operational effectiveness of the Group as a whole; At this stage, the impact of the Fast Lane transformation plan is only partially reflected in the Group’s results and the Group estimates that the plan had reached the half-way point at end 2014. Related to the success of the initial public offering, the Group thus has solid foundations to accelerate the implementation of the second phase of its transformation plan with new projects that will progressively enrich the different focuses of the transformation plan. The operating and financial performance recorded by the Group in 2015 is the tangible result of the continuation of the Fast Lane dynamics. a the launch of an in-depth review of the network in the country subsidiaries aiming to optimize coverage but also improve sales dynamic and operating effectiveness of the stations (project initiated in Germany); In 2015, the Group continued, or launched, the following initiatives in particular: a an acceleration of the commercial strategy per segment that showed results due to better analysis of “Business” customer needs leading to the reworking of the approach to SME and “Van & Trucks” segments; a enhancement of the “Leisure” customer segment due to the healthy dynamics of the Group’s distribution channels, a major development of the low-cost brand, InterRent, and the success of the launch of Keddy; a strengthening of the Group’s presence worldwide with more than 25 representation agents, allowing the Group to improve the visibility of its brand and benefit from the tourist flow from emerging countries; 1.4.5 Europcar plans to continue deployment of the second phase of its Fast Lane plan, to support profitable organic growth. Growth should be sustained by strengthening the commercial strategy by segments of the Group and cost management including optimization of its network and extension of its shared services logic. Special attention will be given to enriching and improving customer experience through the Group’s digital transformation. The Group plans to be able to offer a dedicated customer experience entirely on mobile devices within two years. In addition, the Group plans to allocate investments of approximately €10 million over the 2016-2018 period to the reworking of its customer relations management system. Better knowledge of customers, differentiation of products and services through innovation, transparent and fluid customer relations, simplified procedures and custom help are the keywords of this transformation focus. In this context, the Group also plans to strengthen its commercial strategy via its direct channels to offer services adapted to new customer expectations in terms of mobility and create a stronger link between its brands and customers and thereby increase the loyalty rate. Strong improvement in financial performance in recent years The Group’s financial performance has seen considerable improvement since 2012 thanks to the implementation of the first phase of the Fast Lane transformation program. The Group has managed to significantly lower its fleet costs (including fleet depreciation), which declined from €639 million in 2012 to €567 million in 2014 and its fleet operating and related holding costs per unit, which decreased from €284 per month in 2012 to €248 per month in 2014. The improvement of the fleet financial utilization rate, from 74.4% in 2012 to 76.4% in 2014, was a key part of this cost optimization. 24 a the creation of the “Customer Experience” position, to improve and enrich the customer experience, strengthen loyalty and develop Europcar’s customer portfolio. EUROPCAR REGISTRATION DOCUMENT 2015 In a context of modest growth in volumes, and relatively stable RPD, this optimization, combined with contained network and headquarters costs, and optimized fleet financing costs, drove a 4.6 point increase in the Group’s Adjusted Corporate EBITDA margin between 2012 and 2014. 2014 was marked by a strong acceleration in the deployment of the Fast Lane program, which enabled the Group to return to growth in its revenues, which increased 2.4%, 4.3% and 7.1% at constant exchange rates in the second, third and fourth quarters of 2014 respectively, compared to the corresponding quarters of OVERVIEW OF EUROPCAR AND ITS ACTIVITIES COMPETITIVE STRENGTHS 2013. The following chart presents the changes in the Group’s consolidated revenue and Adjusted Corporate EBITDA margin over the 2008 to 2014 period: (12.8)% 6.6% (0.2)% (1.7)% (1.7)% 4.0% 1,973 1,969 1,936 1,979 2,122 1,851 1,903 10.8% 8.2% 5.7% 5.7% 6.5% 6.1% 4.7% 2008 2009 2010 Year-on-year growth (%) 2011 2012 2013 Revenue (€m) 2014 Adj. Corp. EBITDA margin Source: Company. In 2015, the Group continued to deploy its transformation plan as it entered its second phase, to support profitable organic growth, which allowed it to obtain a record financial 1.4.6 performance. The Group thus generated total revenue of €2,142 million for organic growth of 4.9% (1) over that of 2014 and an EBITDA margin of 11.7%, up 0.9 points. See Chapter 3, Section 3.1 “Analysis of Group results”. 01 The Group’s experience with respect to the management of its fleet and operating costs, together with its diversified fleet financing (including operating leases) and its ability to control non-fleet working capital requirements (in particular by harmonizing payment terms across the Group) have contributed to stronger cash generation. This has also allowed the Group to manage its total net debt recorded on the balance sheet (consisting both of its fleet financing debt, which is asset-backed, and its corporate debt), giving the Group a sound financing foundation as well as financial flexibility. In particular, the ratio of the Group’s Corporate Net Debt to Adjusted Corporate EBITDA decreased from 4.8x as of December 31, 2012 to 2.7x as of December 31, 2014, due to the improvement in operating performance. The initial public offering and the associated refinancing transactions facilitated a clear improvement in this ratio, which was 0.9x as of December 31, 2015. The Group believes that this track record positions it well to benefit from future market growth. Dynamic and Experienced Management Team The success of the Group’s strategy and growth depends on the experience and strength of its management team. The Group’s senior management team has been renewed over the last four years and is now composed of complementary backgrounds at top-tier companies in various industries. Mr. Philippe Germond, CEO since October 2014 and now Chairman of the Management Board following the transformation of the Company’s governance, leads a team of managers with extensive business and operating expertise, a deep understanding of the vehicle rental services industry, and a strong track record of execution in respect of the Fast Lane program. The Group’s top management is supported by an organizational structure consisting of highly complementary international and local teams who have the knowledge, passion and vision to lead the Group in the execution of its strategy. (1) At constant exchange rates and excluding EuropHall, one of its French franchisees, acquired in the fourth quarter of 2014 and consolidated over two months. In 2014, EuropHall generated standalone revenues of approximately €23 million. EUROPCAR REGISTRATION DOCUMENT 2015 25 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES STRATEGY 1.5 STRATEGY Europcar Group is a global player and the European leader in vehicle rental. It is positioned at the center of new mobility solutions and aims to become a major player in mobility services. a the strengthening of its leading position in Europe and thought leadership throughout the world: a The Group’s initial public offering and the associated optimization of the balance sheet structure are major steps in the Company’s growth, providing the resources to accelerate its strategy through: a the continued implementation of the Fast Lane transformation program: a a this program was initiated in 2012 and, during its initial phase, provided the opportunity to lay the foundations for sustainable and profitable growth. The Group will continue to deploy the second phase of its transformation plan to support profitable organic growth. This growth will be supported by the strengthening of the commercial strategy by segments of the Group and cost management including, for example, the optimization of its network and the broadening of its shared services center; 1.5.1 a Pursue its “Fast Lane” transformation program and its systematic implementation in order to: Reinforce its position as a leader to allow sustainable growth a The Group intends to pursue its targeted brand strategy, based on the development of its offer of services under its Europcar® and InterRent® brands, in order to support growth in the volume of activity and to improve its visibility with existing and potential customers. This strategic positioning is intended to present a clearly differentiated portfolio of brands, to reinforce Europcar’s position in its key markets and to capture the volume increase in the “leisure” segment. a The Group plans to strengthen its commercial efforts in the business segment, with the deployment of new commercial tools and the implementation of targeted actions. The Group is currently developing its existing business customer base, relying on the reorganization and revitalization of its sales teams and the implementation of new commercial processes, supported by the recent deployment of commercial productivity tools as well as the deployment of training programs adapted to its commercial strategy. The 26 a development of the network worldwide, particularly through the use of franchisees, partnerships, and general sales agent arrangements in order to optimize the capture of incoming and outgoing traffic and to guarantee significant competitive advantages to Europcar in an industry with high entry costs and potential for consolidation, greater capability to finance the Group’s development and growth operations and to strengthen its innovation capabilities in a market undergoing considerable transformation marked by the acceleration of new trends in consumption, mobility and sharing, with a dedicated sum of €80 million reserved for strategic initiatives, acquisitions and partnerships, including up to €25 million for activities associated with Lab Europcar for the 2015-2017 financial years, financial resources tied to the natural “deleveraging” expected due to the Group’s results while initiating the payment of dividends starting in 2017 based on the net profit/(loss) for 2016. EUROPCAR REGISTRATION DOCUMENT 2015 Group plans to adopt a targeted approach specific to each customer category: with respect to “large corporates”, by focusing on gaining significant new contracts as well as on increasing customer loyalty in order to support sustainable growth; a with respect to “SMEs”, by seizing new opportunities through the development of new products specifically intended for this category of customers and, to that end, by capitalizing on its reenergized sales teams; and a with respect to the “vehicle replacement” segment, by broadening its current customer base through the conclusion of new agreements. a The Group intends to strengthen its attractiveness in the leisure segment, by optimizing its digital and mobile strategy, its distribution channels and its revenue and capacity management system. To support this strategy, the Group continuously adapts its digital distribution channels to ensure they are responsive to changing customer behavior, which is trending towards an increasingly simplified process of a OVERVIEW OF EUROPCAR AND ITS ACTIVITIES STRATEGY reserving and accessing a vehicle. The Group intends to continue to strengthen its focus on “leisure” customers while continuously optimizing its distribution network, including via new distribution channels such as new mobile applications, smartphones and tablet computers to respond to new customer consumption patterns (for more information on the Group’s distribution channels, see Section 1.6.4 “Distribution Channels” of this Registration Document). This development of distribution channels will be accompanied by the optimization of the processes for demand and availability management of the fleet (“Revenue & Capacity Management”), which allows the Group to adapt its offers (in terms of price, availability, etc.) to fluctuations in demand and to the composition of the Group’s fleet. a The Group intends to continue to improve its service offerings to best meet customers’ new expectations in terms of mobility. The Group is planning to continue to develop targeted products and services, based on its thorough knowledge of the vehicle rental sector and of uses in its local markets. The Group will continue to develop and deploy its innovative products and services to meet these new expectations, such as the recent innovations ToMyDoor, ToMyCar, FitRent and Keddy by Europcar®. These developments will be supported by the progressive implementation of new management and customer portfolio analysis tools. a The Group intends to implement new customer relationship management tools and to improve its customer loyalty programs. The objectives of implementing these new tools are to refine its understanding of customer profiles to improve the targeting of marketing campaigns and real time transmission of customer data to agents to enable them to better handle each customer’s needs, and, if applicable, offer additional services (up-selling). The segmentation and data mining tools implemented will allow for customer actions, with priority on digital actions, towards prospects having a profile similar to that of valued customers in our database (searching for “peers”). As part of improving its customer relationship management efforts, the Group also intends to continue to improve its customer loyalty programs, including its “Privilege” program, expanded in 2014, and designed to improve customer loyalty of both individuals and businesses. Pursue operational excellence recently recruited a Customer Experience officer. The Group is also implementing projects targeting people and talent management, in order to foster a corporate culture based on accountability and the sharing of ideas. 01 a The Group intends to continue improving the architecture of its IT system in order to better support the development of new service offerings. In recent years, the Group has invested in the development of its IT system to guide and facilitate the implementation of new products and services. The Group has already implemented a 2020 plan to renovate the architecture of its IT system in order to make it more open and flexible and facilitate the integration of third-party applications. A number of changes are being analyzed to capitalize on the Group’s operating excellence, promote data-based decisions, adapt products and prices in real time and, more generally, accelerate digital development and strengthen customer relationship management. a The Group intends to rationalize its semi-fixed cost base, in particular by expanding the scope of the Shared Services Center and optimizing its non-fleet purchases. The Group has a detailed roadmap to further rationalize its semi-fixed costs base, in particular via the transfer of additional functions to its Shared Services Center in Portugal and the optimization of the activities of its operating subsidiaries’ headquarters. This optimization is based on the nature of its business and the use of its exclusive Greenway® system, which offers a single solution covering all the functional areas of vehicle rentals. Furthermore, the Group will continue to optimize its non-fleet purchases and network, which it has already begun in certain countries, in order to better serve the needs of its existing and potential customers (for example, by opening downtown rental stations). The optimization of its network will also aim to strengthen and improve customers’ experiences, via innovative tools and processes, in connection with the Group’s marketing and sales strategy. a The Group intends to continue rationalizing its fleet costs, in particular by harmonizing management processes throughout its rental stations. The Group plans to harmonize the management processes in its rental stations, such as the inspection of returned vehicles, in order to improve the customer experience. Moreover, the scope of the Shared Services Center in Portugal will include certain activities related to fleet vehicles, such as processing insurance claims. a The Group intends to continue improving its organizational efficiency. The Group continues to optimize the management of its customer relationships and network. The next step of the Fast Lane program will emphasize strengthening the management teams and sales teams, in order to ensure that they benefit from a full range of tools that allow them to effectively contribute to the Group’s profitable growth. The Group created international teams responsible for sales and marketing to coordinate and ensure that the Group’s marketing efforts are consistent at the local level, and more EUROPCAR REGISTRATION DOCUMENT 2015 27 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES STRATEGY 1.5.2 Develop drivers for the Group’s growth Develop and strengthen its network of agents, franchises and sales agents a Capitalize on its network of agents, franchises and sales representatives to continue to strengthen and expand it internationally. The Group will continue to optimize its network of existing franchises via initiatives such as the sharing of better practices, inter-country conferences among franchisees and an improvement of administrative management via the Shared Services Center. Furthermore, the Group aims to extend its presence in international markets, by developing its network of international franchises in selected regions and countries where opportunities exist. For example, the Group is currently looking to expand its presence in Latin America and the Asia-Pacific region, particularly in China, through various types of partnerships. Moreover, the Group will continue to explore expansion opportunities beyond its international network of franchises and continue its joint marketing efforts with international partners and client companies, including, for example, joint advertising campaigns and online promotional offers. Develop new mobility solutions a Accelerate the implementation of innovative mobility solutions with support from the “Lab”. The Group recently created a “Lab”, designed as an incubator of ideas for research into new products and services in mobility solutions. The Lab aims to support internal projects and the securing of minority and majority stakes in innovative structures. The Lab’s activities are intended to meet the transportation challenges of the Group’s customers through: a multi-modal proposition to provide the customer with fully integrated transportation solutions that fully connect the customer and the offer in real time; and a a local transportation solution focused on a well-defined ecosystem: this solution already exists for the Group with its “Excel London” partnership, under which Europcar offers specific vehicle rentals at this London business center. The Group intends to continue investing in the Lab in order to seize opportunities for new mobility solutions in the market. The first evidence of this commitment was the acquisition of a majority stake, alongside the founders, in Ubeeqo, a French start-up specializing in B2B car-sharing and a pioneer in this market, and E-Car Club, the United Kingdom’s first entirely electric pay-per-use car club. a 28 EUROPCAR REGISTRATION DOCUMENT 2015 a Expand the Group’s mobility solution offerings and capitalize on its existing offers to better respond to consumer’s new mobility needs. As part of its “Fast Lane” transformation program, the Group is preparing its transition from a rental vehicle company to a mobility services provider. It seeks to extend its offerings of innovative solutions in order to respond to changes in the mobility market and consumer expectations. The Group aims to create an ecosystem of mobility services that complements Europcar’s principal activity of vehicle rentals. The Group plans to leverage key competitive advantages such as its brand recognition, customer diversity, fleet size, fleet management expertise and density of its network to seize opportunities resulting from new mobility trends. The Group will focus in particular on intermodal solutions using a digital platform aggregating different means of transportation (such as public transportation, rental vehicles, taxis and other mobility solutions) in order to offer its customers the best possible itinerary for a given route and alternative solutions to vehicle ownership, ensuring access to a nearby vehicle as well as solutions that aim to generate value on unused third-party vehicles and unused parking spaces. The Group will rely upon the experience it has already acquired in this field to propose innovative internal solutions or make targeted acquisitions of companies whose services complement those of the Group’s. Accelerate the Group’s growth via external development operations a The financial headroom now enjoyed by the Group allows it to plan external growth transactions aimed at acquiring customer bases or accelerating certain go-to-market initiatives. a The Group may also acquire companies in regions where it considers that such acquisitions will be profitable, considering, in particular, that the European market is relatively more fragmented than the U.S. market (the five largest market participants in Europe represented approximately 66% of the market in the Corporate Countries in 2014 (source: Euromonitor), whereas the three largest market participants represented approximately 95% of the U.S. market in 2014 (source: AutoRental news)). OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS 1.6 DESCRIPTION OF THE GROUP’S BUSINESS 1.6.1 01 Europcar’s Brands The Group has decided to focus its strategy on its two main brands, Europcar® and InterRent®, targeting a wide range of customer segments for vehicle rentals: a Europcar® is the Group’s core brand. It is used worldwide directly and through its franchisee network in order to serve a wide range of market segments, from the high-end to the cost-conscious, as well as a large portfolio of diversified customers, from large corporate customers to individual “leisure” customers. The Group aims to maintain customers’ brand trust by offering high quality innovative services and simple and transparent offers and services. To promote the brand, the Group uses highly visible sponsorships, particularly in sports (such as its sponsorship of Arsenal, the English soccer team, and Benfica, the Portuguese soccer team), as well as co-marketing campaigns with car manufacturers. The Group also has international partnerships with airlines, major hotel groups, railway companies and credit card companies that both promote the brand and generate demand. a InterRent® has been deployed by the Group since 2013 to target the low-cost leisure (“low-cost”) segment in order to expand its customer portfolio. The “low-cost” market represents approximately 10% of the vehicle rental market (approximately €0.9 billion in value) in the Corporate Countries in Europe in 2014 (source: KPMG study, on the basis of revenue generated in 2014 by “low-cost” brands of the principal market participants in the vehicle rental market and local independent companies that disclose their positioning and “low-cost” revenue). As of December 31, 2015, the brand had been launched in six Corporate Countries in Europe, with 75 stations located primarily in airports and train stations, and an average fleet of 7,776 vehicles in 2015. In addition, the brand is available in 40 franchised countries. The brand, whose motto is “drive, save, enjoy”, targets cost-conscious leisure travelers with a customized offer. The InterRent® brand uses a separate website and reservation system that are managed independently from the Europcar® brand platform. Some InterRent® stations are separate from Europcar® stations while others are a separate counter at a Europcar® station. The purchase and maintenance of vehicles as well as administrative functions are managed at the Group level in order to benefit from economies of scale and a better cost-efficiency ratio. The purpose of this strategy is to offer the Group’s customers a clearly differentiated and understandable portfolio of brands, to reinforce Europcar’s position on its key markets. 1.6.1.1 The Europcar brand® Europcar ® is the Group’s core brand and offers mobility solutions ranging from short-term vehicle rental to car sharing. Europcar® offers a wide variety of recent models of passenger cars, vans and trucks for rental on an hourly, daily, weekly or monthly basis, with rental charges computed on a limited or unlimited mileage rate. While vehicles are usually returned to the location from which they are rented, the Europcar network also allows one-way rentals from and to selected locations. To increase the visibility of the Europcar® brand, the Europcar Groupe is developing various initiatives via a variety of channels: traditional media, such as radio and print advertising; Internet and email marketing and mobile device applications. Europcar develops co-marketing initiatives with car manufacturers, such as through its “Be the first” advertising platform for every major international model launch and its mobility partnerships with PSA, Renault Nissan and Smart. Sports sponsorship such as the English football team Arsenal and the Portuguese football team Benfica have also contributed to the attractiveness of the Europcar brand® and its image around the slogan “Moving your way”. The Group also has international partnerships with airlines, major hotel groups, railway companies and credit card companies that both promote the brand and generate demand. The Group has been recognized with numerous awards since 2000, including at the World Travel Awards, an event that recognizes excellence in the global travel and tourism industry. Europcar has recently received awards for World’s Leading Car Hire, World’s Leading Green Transport Solution Company, World’s Leading Leisure Car Rental Company, Europe’s Leading Car Hire, Europe’s Responsible Tourism Award, Australasia’s Leading Car Hire, Africa’s Leading Car Hire, Middle East’s Leading Car Hire and Mexico & Central America’s Leading Car Hire. In June 2015, the Group’s French subsidiary received the TripAdvisor® “2015 Travelers’ Choice of travel essentials” award for the category “Car Rental Agencies”. EUROPCAR REGISTRATION DOCUMENT 2015 29 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS In December 2015, Europcar received the Grand Prix “Communication & Enterprise” jury award in the “External digital strategy award” category for the international digital campaign #MyEuropcarRoadTrip. The campaign also received the Communication award from the jury in the “Best communication on social media” category. EUROPCAR SERVICE OFFERINGS® The Group uses its knowledge of the market to develop and progressively roll out new mobility products and services. Examples of innovative Europcar ® branded products and services include: a customized packages: FitRent: a mid-term (minimum of 30 days) rental product targeting small and medium-sized enterprises (SMEs). This product was launched at the beginning of 2014 and is available in France, Portugal, Belgium, Spain, Italy and Germany. It offers car and truck rentals, flexible terms, a simple, all-inclusive offer (in particular mileage, insurance, additional driver) and convenient monthly reporting and billing, a AutoLiberté: a subscription-based car rental product targeting urban customers in France. This service offers, on a monthly fixed-price basis, two levels of subscription according to vehicle category. This product guarantees fixed rates on rentals. With this product, the Group aims to increase customer loyalty and benefit from customers’ growing demand for mobility solutions other than individual car ownership; a timesaving services: a a Selection: a premium mobility service that offers customers a unique rental experience by delivering high-end cars (Luxury & Fun). The proposed service offering is customized and is structured around 5 pillars: a guaranteed model, special counters at stations, exclusive phone service for customers, a network of dedicated “Selection” stations and a dedicated digital platform (available from the 1st quarter of 2016), a Chauffeur services: a service targeting “business” and “leisure” customers, providing a chauffeur and additional services along with a vehicle rental. This service was launched in the United Kingdom in 2014 and is also available in France and Germany as well as in various franchises in Switzerland, Russia, Austria, Denmark and Dubai; a targeted broker products: a TARGETED, DIFFERENTIATED OFFERINGS a E-ready: a service that allows the customer to fill out an online customer profile (including, in particular, his driving license number). The station can then prepare the rental contract prior to the customer’s arrival and thus limit time at the counter. The “E ready” customer has access to a dedicated sales counter; a premium services: a ToMyDoor: a service for both business and leisure customers that enables the customer to be delivered the rental vehicle and/or return it at a chosen location, eliminating the need for the customer to come to the rental station. It is available in France, Spain, Portugal and the United Kingdom, ToMyCar: a service that allows direct access to the rental vehicle via smartphone (virtual key), eliminating the need to go to the counter. This product targets leisure and business customers. It was launched in the United Kingdom in March 2015, a Keddy by Europcar®: this product, launched in March 2015, is available in Germany, France, Spain, Portugal, Belgium and the United Kingdom. It is tailored for tour operators, travel agencies and online brokers that market to leisure customers who are price-sensitive but looking for more services than typically available in the “low-cost” segment. OTHER ANCILLARY PRODUCTS AND SERVICES The Group offers its customers a range of additional services and equipment on a fee basis, including those described below: a protection: The Group offer its customers a range of optional insurance products and coverage such as physical damage insurance, theft protection, headlight and tire protection, supplemental liability insurance and Personal Accident Insurance, which provides accidental death, permanent disability and medical expense protection (which can include personal effects coverage); a equipment: The Group also offers navigation systems, child seats, winter equipment and roof racks as well as other equipment depending on the agency and availability; a other services: the Group also invoices its customers for additional services, such as fueling or specific locations such as airports (“surcharge”). Fees for certain categories of drivers such as, for example, young drivers may also be charged. 30 EUROPCAR REGISTRATION DOCUMENT 2015 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS LOYALTY PROGRAM 1.6.1.2 InterRent® Brand The Europcar ® brand has a free loyalty program, called “Privilege®” (1), that provides customers with a range of rewards and services. This program, which was revamped in 2014, is designed to improve customer retention in an industry characterized by a low retention rate of leisure customers. The program provides specific benefits such as free upgrades and weekends with free rentals depending on four levels of loyalty (Privilege Club, Privilege Executive, Privilege Elite and Privilege Elite VIP) based on a number of rentals or rental days. There are specific benefits for each loyalty level. In addition to fostering loyalty, information generated by the program enables the Group to develop new offers targeted to customer demand and improve commercial synergies among Europcar users in the “business” and “leisure” segments. As of December 31, 2015, the Privilege program had 1.6 million members. InterRent ® targets the “low-cost” segment and aims at enhancing the Group’s customer portfolio. The “low-cost” market represents approx. 10% of the vehicle rental market (approx. €0.9 billion in value) in the Corporate Countries in Europe in 2014 (source: KPMG study, on the basis of revenue generated in 2014 by “low-cost” brands of the principal market participants of the vehicle rental market and local independent companies that disclose their positioning and “low-cost” revenue). CUSTOMER SATISFACTION The Group tracks customer satisfaction levels based on its “promoter score” program in place since 2011 that gathers feedback from customers as to whether they would recommend Europcar to friends and family. The Group’s continued efforts to improve the customer experience was reflected by a net increase in the Group’s “promoter score” (determined by collecting customer opinions after each rental and based on the percentage of customers who indicated that they were “very likely” or “extremely likely” to recommend Europcar), from 58% in 2011 to 66% in 2012, 72% in 2013 and 79% in 2014. Since 2015, Europcar has made changes to customer satisfaction measurement by monitoring a more structured performance indicator, driving towards excellence, the “Net Promoter Score”, i.e. the difference between the “promoters” and “critics” of the brand. Detailed analyses of the NPS allowed Europcar to identify ways to improve and monitor the performance of the actions undertaken. The method of gathering customer option was harmonized (Email channel), thus in 2015, the Group’s NPS score was at 44.9. All Group employees are committed to this Net Promoter Score via a part of their variable compensation. Station scores are reviewed weekly and action plans implemented based on such reviews. The Group has also launched online reviews and ratings on its websites to foster transparency, interaction and customer confidence. 01 The brand, whose motto is “drive, save, enjoy”, targets cost-conscious leisure travelers with a customized offer. The InterRent® brand uses a separate website and reservation system that are managed independently from the Europcar® brand platform. Some InterRent® stations are separated from Europcar® stations while others are a separate counter at a Europcar® station. The purchase and maintenance of vehicles as well as administrative functions are managed at the Group level in order to benefit from economies of scale and a better cost-efficiency ratio. InterRent® offers a simple and direct customer service that meets the requirements of cost-sensitive leisure customers. Cars available are often not as new as those offered under the Europcar® brand, with a more limited selection of categories (mini, economy, compact and family), brands and models. In keeping with the low-cost model, InterRent® offers customers the lowest prices, although the service offering is more limited than under the Europcar® brand. For example, one-way rentals are not available. Rentals must also be prepaid. InterRent® reservations must be made through the brand’s separate website and reservation system. Front-office InterRent ® operations are managed separately from the Europcar® brand, while fleet sourcing, maintenance and back-office functions are managed by the Group together with the operations of the Europcar brand to benefit from economies of scale and a better cost-efficiency ratio. The InterRent® Brand was first deployed in Spain and Portugal end of 2011. The InterRent® brand was deployed beginning 2013 in six Corporate Countries in Europe and was available at 75 rental stations, primarily at airports and train stations, as of December 31, 2015 (refer to Section 1.6.5 “Europcar’s network” for the geographical distribution) with an average fleet of 7,776 vehicles in 2015 against 4,730 vehicles in 2014. The Group is also actively developing its InterRent® franchise network, with franchises in place in 40 countries as of December 31, 2015 (against 19 at the end of 2014), including Malta, Cyprus, Turkey, Morocco, Croatia and covering the Mediterranean basin, but also with the desire to reinforce the brand’s presence particularly in Europe and the Middle East. InterRent® is managed from Madrid by a dedicated team in charge of defining the brand’s strategy worldwide to further improve its competitiveness. The Group is currently investing in online marketing projects and campaigns to promote the brand through its website. (1) The “Privilege” brand is Europcar’s registered brand in English for all the countries in its worldwide network. EUROPCAR REGISTRATION DOCUMENT 2015 31 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS 1.6.2 Europcar Lab/Mobility solutions The Group seeks to extend its offerings of mobility solutions in order to respond to changes in the market and consumer expectations. The Group focuses in particular on developing intermodal solutions with digital access to local mobility solutions from a defined local area, guaranteed proximity of a vehicle and ability to extract value from unused cars and parking spaces. The Group has created a Europcar Lab to study mobility market usages and search for new mobility solutions opportunities worldwide, whether such opportunities be with customers, partners or technology or transportation consultants. Europcar Lab is intended to be an incubator for new products and services in mobility solutions for the Group. Europcar Lab aims to support internal projects and secure minority and majority stakes in innovative structures. Europcar Lab is structured around a dedicated team of 6 individuals including a director responsible for supervising the Group’s team and employees. Europcar Lab is a Group legal entity with its own premises. It is managed by Fabrizio Ruggiero, a member of Europcar Groupe’s Management Board and General Manager of Europcar Italy. The Lab’s activities are intended to meet the transportation challenges of the Group’s customers through: a a multi-modal proposition to provide the customer with fully integrated transportation solutions that fully connect the customer and the offer in real time; and a a local transportation solution focused on a well-defined ecosystem: this solution already exists for the Group with its “ExCel London” partnership, under which Europcar offers specific vehicle rentals at this London business. Existing Mobility Solutions The Group’s specific mobility solutions currently include: a Ubeeqo In November 2014, the Group acquired a 70.64% interest in Ubeeqo, a French start-up company established in 2008 and one of the pioneers in mobility and fleet management services for companies and more recently for individuals. The acquisition is part of Europcar’s strategy to expand its mobility solution offering to respond to customer needs by providing simple, turnkey solutions. This acquisition allowed the Group to sustain Ubeeqo’s development in new mobility technologies in Europe. In 2015, Europcar Lab increased its interest in Ubeeqo to 75.7% via a capital increase not subscribed by the founders who hold the balance shares. 32 EUROPCAR REGISTRATION DOCUMENT 2015 The founders continue to manage Ubeeqo’s development with the support of Europcar. The shares are subject to reciprocal put and call options between the founders and the Company. The Group’s holding in Ubeeqo is accounted for using the equity method. Through its solutions and technologies, Ubeeqo encourages individuals to travel differently, by making better use of cars when they are indispensable, or by using an alternative where possible. In plain terms, Ubeeqo, present in France, Belgium, as well as in the United Kingdom and Germany since 2015, offers various services such as a mobility app (location, reservation and payment for mobility solutions from a single app), car sharing services (general public or in companies) or connected fleet management solutions for companies. Ubeeqo also plans to expand into Southern Europe and countries in Europe where Europcar benefits from a network of franchises, to build a global footprint. Thus, Ubeeqo proposes innovative and complementary solutions to companies, in particular: “Bettercar Sharing”: a car-sharing solution that promotes private fleet sharing within a business and among businesses; a “Bettercar Connected”: a fleet management solution based on onboard telematics enabling the analysis of vehicle fleet usage and costs, aimed at generating cost savings for businesses; and a “Mobilities Benefits”: a multimodal alternative to the Company car, providing employees with access to a fleet of shared cars and a mobility stipend to fund personal travel needs (including train, taxi and car rental, among others), along with a one-stop application. Its current customer base includes several blue chip French companies, such as Danone, L’Oréal, Airbus, Michelin. Its solutions aim to provide customers with significant savings, enhanced employee satisfaction and a reduced impact on the environment. a More recently, the Company invested in the private market by opening its multimodal reservation platform for individuals in Paris and London. With the Ubeeqo app, users may choose the means of motorized transport most suited to them: car sharing via “Matcha”, car rentals at stations via Europcar or cars with drivers via Allocab (the first national network of cars with drivers (VTC) and motorcycle taxis) in Paris or a taxi in London. The platform, which also includes payment and invoicing, intends to expand its services over the next few months. This service will be gradually extended to other urban capitals of Europe. OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS The car sharing service, Matcha, is a closed-loop courtesy car offer (at the end of the reservation, the car must be brought back to its start location). The vehicles are available in the city, in the business districts and at railway stations. Using the Ubeeqo app or on the website, the customer may reserve a vehicle for a few hours or days. The pricing depends on the services utilized during the period (starting at €4 an hour, with or without subscription). a E-car Club In July 2015, Europcar Lab acquired a majority stake in the share capital of E-car Club, the UK’s first entirely electric pay-per-use car club. E-Car Club’s vision is to improve local mobility, while reducing costs and the environmental impact of its users’ travel. The Company deployed its original car-sharing solution in several British agglomerations like London, Hertfordshire, Northamptonshire, Oxfordshire, Buckinghamshire, Warwickshire and Fife, around ecosystems such as universities, local public authorities or even residential building programs. E-car Club will be able to rely on Europcar’s support to implement an ambitious deployment plan. 1.6.3 a Car2go Europe 01 Through Car2go Europe, a joint-venture with Daimler in which the Group holds a 25% stake, the Group has developed car-sharing services for individuals. Car2go Europe is a carsharing service aimed at making rental vehicles available to subscriber customers in European cities. Initially launched in Hamburg and Vienna in 2011, the service was rolled out in a number of major European cities including Turin and Madrid in 2015. Car2go Europe is in particular present in Germany, Austria, and Italy. This car-sharing service does not require a reservation, although a car may be reserved up to 30 minutes prior to the rental through a smartphone application. Cars are easy to find through the smartphone application, with rental use charged by the minute (and a lower per-minute price charged for a stopover during a rental). The service offers one-way driving and easy parking (including pre-paid on-street parking in certain locations). The Group records its stake in Car2go Europe under the equity method. The Group invested a total of €12.5 million in Car2go Europe in 2015. Customers (“Business”/“Leisure”) The Group’s products and services are offered to a large range of business and leisure customers. Business customers primarily include large corporates, small and medium-sized businesses, as well as entities renting vehicles to provide temporary vehicle replacement services. “Leisure” customers primarily include individuals renting vehicles for their personal needs, in particular for travel during holidays and weekends, directly or indirectly via tour operators, brokers and travel agencies. The “business” and “leisure” segments have different and complementary characteristics, particularly in terms of seasonality of demand, which allows for better management of the Group’s network (both in terms of stations and the fleet utilization rate). The Group believes that maintaining an appropriate balance between “business” and “leisure” rentals is important to maintain and enhance its overall profitability and the consistency of its operations throughout its network. Consolidated revenue generated by the “business” and “leisure” customer segments remained relatively stable during the last few years. For the year ended December 31, 2015, leisure rentals accounted for approximately 56% of the Group’s rental revenue (excluding fees received from franchises), with business rentals accounting for the remaining 44% (against 55% and 45% respectively in 2014). Certain of the Corporate Countries in Europe (Germany and Belgium) are more geared towards business customers, while others (Spain, Italy and Portugal) are more geared towards leisure customers and others (France and the United Kingdom) have a balance between business and leisure customers. The Corporate Countries in the Rest of the World (Australia and New Zealand) are more geared towards leisure customers. The table below shows the breakdown of the Group’s revenues EUROPCAR REGISTRATION DOCUMENT 2015 33 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS from rental activities (excluding fees received from franchisees) by “business” and “leisure” customer segments in the Corporate Countries for the year ended December 31, 2015: BREAKDOWN OF THE GROUP’S RENTAL REVENUE BY CUSTOMER SEGMENT IN THE CORPORATE COUNTRIES IN 2015 Year ended December 31, 2015 Corporate Countries Business Leisure Germany 61% 39% United Kingdom 50% 50% France 41% 59% Italy 35% 65% Spain 29% 71% Australia/New Zealand 19% 81% Belgium 60% 40% Portugal 23% 77% TOTAL 44% 56% With approx. 5.5 million drivers recorded in Europcar’s reservation system in 2015, the Group believes that its customer portfolio is one of the strongest and most diverse in the European vehicle rental industry. Business customers Business customers who rent a vehicle from the Europcar network include large corporations, small and mediumsized companies as well as vehicle-rental companies offering replacement services. Most business customers rent cars from the Europcar network on terms that the Group has negotiated (either directly or, in the case of small and mediumsized enterprises, through travel agencies). The Group also categorizes rentals to customers of companies offering support services and vehicle replacement as business rentals. Revenue from business customers tends to be primarily concentrated during the period from Tuesday through Thursday each week. Revenue from business customers is less subject to seasonal change. LARGE CORPORATES Europcar has several contracts with many large corporates (such as Renault, Airbus, Total, Siemens and Accor, as well as Engie and Thales signed in 2015), to serve as the exclusive or preferred provider of rental vehicles to their employees or members, sometimes at the global level. These contracts are concluded at pre-negotiated rates and subject to agreed service-level guarantees. Many of the Group’s business customers have direct access to Europcar’s IT system via dedicated micro-sites, providing such customers with reservation and invoicing interfaces specifically tailored to their 34 EUROPCAR REGISTRATION DOCUMENT 2015 needs. When the volume of rental transactions with a particular customer is significant, Europcar may locate an “implant” rental station directly on the customer’s premises. Vehicle rental contracts are typically signed by large corporates based on competitive tenders at the end of which one or more suppliers are selected. As part of its transformation program “Fast Lane”, the Group reviewed and rationalized its portfolio of contracts with large corporates aiming to improve its overall profitability, particularly in 2012 and 2013. The Group organizes the structure of its sales teams for large corporates based on the general requirements of different industry sectors to ensure that it uses its knowledge of these sectors to propose appropriately tailored offers. The Group focuses on satisfying the needs of its large corporate customers and considers that it has a satisfying track record of retaining its large corporate accounts. The Group plans to take advantage of its sales force management system. SMALL AND MEDIUM-SIZED BUSINESSES Europcar is the exclusive or preferred provider of rental vehicles to employees of numerous small and medium-sized businesses at pre-negotiated rates and conditions. This customer segment is characterized by a large number of accounts, which limits exposure to any single customer. The Group is focused on further penetrating this customer segment, in which it sees opportunities for profitable growth. An example, in 2014, the Group launched its FitRent product specifically tailored for small and medium-sized enterprises (SMEs) (see “Europcar® Offerings” under Section 1.6.1.1 “The Europcar brand®”). The Group also plans to lead targeted actions at the local level and to capitalize on the experience gained by its marketing directors OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS through the “Europcar Master Sales Certification Program” to generate additional revenues and contracts. VEHICLE REPLACEMENTS The vehicle replacement rental business principally involves the rental of vehicles to insurance and leasing companies, vehicle dealers and other entities offering vehicle replacement services to their own customers. Via insurance companies, the Group offers its services to individuals, whose vehicles were damaged in accidents, are being repaired or are temporarily unavailable. In order to strengthen this business, Europcar has entered into several agreements with insurers, dealerships, repair shops and long-term vehicle leasing companies. The Group seeks to further develop its activities in this customer segment by expanding its existing customer base (including in franchised countries) and through the implementation of incentives and special offers through the Group’s seven principal partners. PARTNERSHIPS TO REACH “LEISURE” CUSTOMERS 01 Europcar has partnerships with several players in order to offer mobility services to their customers. These exclusive or preferential partnerships allow Europcar to expand its “leisure” customers. Business is generated through Europcar’s distribution on partners’ channels or through participation in partners’ loyalty programs. Europcar currently has international partnerships in different sectors that represent a significant portion of its rental revenue, including: “Leisure” customers a in the airline sector, partnerships with airline companies such as easyJet (exclusive partnership in place since 2003 and renewed in April 2014 for a three-year term), Aeroflot, (exclusive partnership signed in December 2013 for a fiveyear term), Emirates (partnership signed in March 2014, under which Europcar customers receive miles in Emirates’ frequent flier programs for every car rental), Qatar Airways (in the context of the Qatar Miles program) and more recently Air Caraïbes; Leisure customers primarily include individuals renting vehicles for their personal needs, in particular for travel during holidays and weekends, directly or indirectly via tour operators, brokers and travel agencies. The Group also serves a portion of its leisure customers through partnerships to expand its customer base. a in the hotel sector, partnerships with large groups such as Accor for business, marketing and communication purposes (partnership established January 1, 2000 and renewed most recently in 2015 for three years with tacit renewal for successive two year periods) and Hilton (in the context of the Hilton Honors program); and Leisure rentals are typically longer in duration and generate more revenue per transaction than business rentals (other than vehicle replacements). Leisure rental activity is more seasonal than business rental activity, with heightened activity during the spring and summer (particularly in France, Southern Europe, Australia and New Zealand, in December and January for these two countries). Leisure rental activity also tends to be higher on weekends than mid-week. For further discussion of the seasonality of the Group’s business, see Section 1.6.8 “Seasonality of the business”. a in the railway sector, partnerships with Thalys. The Group also has marketing partnerships with credit card companies, credit institutions or organizations offering loyalty programs such as HSBC and Citibank. Europcar’s contractual relationships with its principal commercial partners typically have terms of between two and four years. The Group plans to increase its development on this customer segment through the signature of partnerships in new sectors (cruise ships, banks, insurance, etc.). INDIVIDUALS This segment includes all individual customers contracting directly with Europcar. Individuals book directly under the Europcar® brand through the brand’s website or using the Europcar® app, cell phones or tablets, through call centers and car rental stations and under the InterRent® brand through the brand’s dedicated website or the InterRent® app, cell phones or tablets (see “Europcar’s Direct Distribution Channels” under Section 1.6.4 “Distribution Channels”). The Group plans to further develop its activities in this customer segment following the reorganization of its e-commerce department in order to build on the trend in reservations on websites and mobile applications and the signing of new agreements with general sales agents in order to stimulate international demand, in particular in China, India, Russia and Brazil. TOUR-OPERATORS, TRAVEL AGENTS AND BROKERS Europcar works in close collaboration with various tourismindustry intermediaries, leveraging their marketing positioning to improve the Group’s visibility and reputation and to enter additional distribution channels. Europcar has agreements at the international and national levels with several travel agencies (including online travel agencies) that work directly with Europcar or through tour operators or brokers to offer car rentals to end customers, either on a standalone basis or as part of packages. EUROPCAR REGISTRATION DOCUMENT 2015 35 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS In addition, Europcar has multi-year agreements with certain major tour operators to serve their customers’ leisuredestination needs. Tour operators are traditional partners, combining car rental with hotels and flights to offer packages to end customers. Brokers are leisure intermediaries who sell vehicle rental services to end customers on their own behalf or on behalf of the vehicle rental companies. 1.6.4 Distribution Channels The Group’s customers have access to various mobility offers of Europcar through a variety of distribution channels. They may book rental vehicles under the Europcar® brand in the worldwide network through local, national or toll-free telephone calls handled by call centers; directly through stations; or, in the case of replacement rentals, through a proprietary dedicated system serving the insurance industry. Additionally, customers may make reservations for rentals worldwide through the Group’s websites and using its apps or cell phones and tablets. These channels are known as “direct” booking channels as they are controlled by the Group. Customers may also book vehicles through indirect distribution channels, such as travel agents, brokers, or other third-party travel websites. Such third-party actors often utilize a third-party operated computerized reservation system, known as a global distribution system or “GDS”, to contact Europcar and make the reservation on behalf of the customer. ® Reservations for the InterRent brand are all made and prepaid over the brand’s specific website. The Group mainly uses indirect distribution channels for the InterRent® brand through brokers, travel agents and tour operators and is targeting a progressive shift to direct distribution channels in order to optimize profitability. The following chart sets out the breakdown in reservations by distribution channel including direct channels “controlled” by the Group (stations, call centers, Europcar-controlled Internet sites) and indirect distribution channels (intermediaries’ Internet sites and GDS) over the period from 2005 to 2015 in the Corporate Countries. 36 The Group considers that it maintains ongoing, balanced relationships with these different intermediaries. These relations based on a multi-brand or multi-product strategy allow the Group to benefit from additional contributions made to its activities, in particular during low season, or for certain partners, from intermediaries’ early payments especially during high season, a period when the Group guarantees them a certain level of vehicles. EUROPCAR REGISTRATION DOCUMENT 2015 BREAKDOWN OF RESERVATIONS BY DISTRIBUTION CHANNEL FROM 2005 TO 2015 9% 11% 14% 9% 9% 7% 19% 18% 18% 17% 21% 10% 11% 23% 26% 27% 28% 30% 32% 13% 17% 16% 17% 30% 29% 26% 23% 20% 19% 15% 18% 21% 22% 22% 16% 15% 15% 14% 15% 17% 15% 13% 13% 13% 34% 33% 32% 33% 32% 28% 25% 24% 23% 21% 18% 2005 2008 2010 2006 2007 2009 2011 Internet - Direct Internet - Indirect Call centers Stations 2012 2013 2014 2015 Indirect / GDS Source: Company. As shown, the Group uses varied distribution channels to better service its customers. Online reservations (direct and indirect Internet as well as GDS reservations) represented 69% of the Group’s total number of reservations in 2015. Europcar’s direct distribution channels INTERNET The Group has invested in its websites and applications, to answer to the growing role of e-commerce. In 2014, it has migrated 15 websites to a new harmonized platform and revamped its iPhone, iPad and Android applications. The Group continues to develop mobile applications, thus in 2015, more OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS than 70 websites operated for the franchisees of Europcar and its partners were also migrated to the new platform. These initiatives also include the increasing digitalization of customer transactions from one-click booking to mobile check-in and check-out. The Group has also deployed online reviews and ratings on all sites and rolled out online chat to improve the customer experience and the conversion rates of websites and mobile applications. Finally in 2015, Europcar launched a B2B portal on its websites to serve its customers better and capture online “Business” customers especially on the SME market. Over the past several years, customers’ booking habits have evolved by means of Internet/e-commerce. Europcar uses its websites to both inform and serve its customers, providing online reservation systems and information about its services. Europcar accepts reservations from customers via its countryspecific websites, including Europcar. com and Europcar. biz, mobile applications, as well as through Internet micro-sites accessible (i) by customers of the partners with whom it has an exclusive relationship and (ii) by employees of Europcar’s large corporate accounts. Such micro-sites dedicated to business accounts enable Europcar to address the needs of customers without intermediaries. Europcar also offers direct reservations through the websites of its partners, such as EasyJet. Reservations for the InterRent brand ®are all made and prepaid over the brand’s specific website. Online reservations facilitate price comparisons, thereby increasing competitive pressure in the industry. Nevertheless, sales through these channels carry lower direct distribution costs than traditional distribution channels and result in a simplified and enhanced customer experience. In 2015 the Europcar Groupe received the “Best car rental website” award from World Travel Awards. TRADITIONAL DIRECT DISTRIBUTION CHANNELS Although vehicle reservations are increasingly moving towards e-commerce, Europcar continues to maintain its traditional direct distribution channels. Traditional direct distribution channels include Europcar ® call centers and car rental stations. These channels remain important indeed and are complementary to Internet channels since, among other things, they are more conducive to the sale of ancillary services. The Europcar® call center network consists of Group call centers located in Germany, Portugal, Belgium (partially outsourced), Australia/New Zealand and the United Kingdom. The call centers in Berlin and Cologne, Germany (covering Germany), in Madrid, Spain (covering France, Italy, Spain and the United Kingdom) and in Sofia, Bulgaria (covering Australia, Belgium, France, Italy, Spain and the United Kingdom) are outsourced and handle approximately 80% of calls from Europcar customers who wish to make a reservation or request. 01 As part of the “Fast Lane” program, the Group continues to rationalize its call centers in order to adapt them to consumer habits and to improve the profitability and efficiency of such centers. Indirect distribution channels (Internet, GDS) Classic indirect distribution channels are represented by car rental brokers and intermediaries such as travel agents and tour operators, who use computerized reservation systems, also called global distribution systems (GDS), which allow reservations on the Europcar network. The Group pays third party distributor fees for each reservation. Over the last few years, the percentage of reservations made via GDS has decreased from 17% of the Group’s total number of reservations in 2010 to 15% in 2015. Inversely, indirect reservations via the Internet have increased from 13% of the Group’s total number of reservations in 2010 to 22% in 2015 (unchanged compared to 2014). Although these indirect distribution channels provide the Group with access to a broader customer base than through its direct distribution channels alone, the indirect customer segment can face stronger competition, as intermediaries and partners generally distribute rental vehicles from several players in the sector. Therefore, Europcar seeks to conclude exclusive or privileged “strategic” partnerships, under which the Company is the only or the first rental vehicle service provider. Europcar has signed local agreements with large tour operators and travel agents, which target “business” customers in particular. Europcar is not an exclusive supplier for these touroperators and agents, who choose to make reservations for “business” customers who do not have a direct agreement with a vehicle rental company, at local level. When a customer has a relationship with both Europcar and a tour-operator, the latter acts as the distribution channel and makes reservations in accordance with the conditions negotiated with the customer. Tour-operators generally offer vehicle rentals as an independent service or as part of a global offering including other services such as air tickets or hotel rooms and are generally compensated by the difference between its resale price to customers and Europcar’s selling price to tour operators. Travel agents and most of the brokers, who act as Europcar agents, rent vehicles at a price determined by Europcar and receive a commission on this price. EUROPCAR REGISTRATION DOCUMENT 2015 37 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS Third party travel websites have also grown in importance as a distribution channel for Europcar. Currently, the Group is partner of several major travel portals on the internet, which offer three distinct marketing benefits: a expand the geographical zone addressable by the Group and thus increase Europcar’s network of potential customers from the non-European market; a implement dynamic pricing strategies sensitive to short term demand and supply trends of vehicles at specific locations with the global service offering of these travel portals; a indirectly benefit from the links between these travel portals and airlines, which are not yet partners in the Europcar network. The development of the indirect digital distribution channels has also benefited from the growing presence of car rental brokers in the market. Europcar has signed agreements with most of the major car rental brokers in Europe. Customers have access to a large range of offers from car rental companies and can directly reserve via the broker’s website. The Group enjoys balanced relationships with intermediaries from the tourism industry. These include the following: a the car rental industry in Europe consists, as regards the major players, of companies operating under strong and recognizable brands, including Europcar. Moreover, these companies have developed attractive geographical networks for customers. This direct relationship between customers 1.6.5 a car-rental companies are able to adjust their fleet sizes to match demand, in particular when their cars are acquired through buy-back programs, which is the case for the majority of Europcar’s fleet. The Group believes that it has variable vehicle capacity, as contrasted with the fixed capacity that may characterize other sectors, such as the hotel sector, which enables it to manage its various distribution channels consistently; a car-rental companies benefit from volume commitments in the low season and prepayments in the high season from intermediaries, which offers them guaranteed availability in the high season; and a in their principal markets, agents rent Europcar’s vehicles at a price determined by Europcar and receive a commission on this price. The size of Europcar’s network, the availability of its fleet and the quality of its service are the principal factors of its success in this distribution channel. The Group intends to reinforce its presence in this distribution channel by developing its Keddy by Europcar ® offer and by signing new partnerships with tour operators, travel agencies and brokers (including in the franchised countries). Europcar’s network The Group operates directly mainly in Europe through its directlyoperated and agent-operated stations and internationally through its franchises as well as via partnerships and general sales agency arrangements. The Group’s directly- and agentoperated stations are located in the countries which the Group refers to as “Corporate Countries” and where the Group has a long standing local presence and expertise: Australia, Belgium, France, Germany, Italy, New Zealand, Portugal, Spain and the United Kingdom. Franchise stations expand the network both in Corporate Countries (particularly in France) and around the world, providing increased brand awareness and revenues. This broad network gives the Group extensive geographic coverage of both business and leisure customers, with individual Corporate Countries either weighted to one customer category or the other or balanced between them, depending on the geographic location. 38 and the brand, and the proximity of services offered to customers to the places where they need mobility favors the adoption of balanced partnerships between the car rental company and intermediaries in the tourism sector addressing a complementary target; EUROPCAR REGISTRATION DOCUMENT 2015 The density of the Europcar network in the Corporate Countries enables to address customer demand for proximity and convenience in such countries, while the international scope of the Europcar network provided by franchisees, partnerships and other commercial and sales agency agreements significantly enhances the Group’s ability to capture business from customers traveling outside of their home countries and provides a basis for the Group’s continued growth and expansion. The organizational structure of the Group’s operations in each country is tailored to local market dynamics, in particular the nature of the customer base, which may be more business or leisure based and more local or tourist based, and also reflects the historical development of the Group (including the corporate versus agent/franchise mix of the stations in each country). OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS In addition to airport stations, the Europcar network includes agencies at other major travel points such as railway terminals, city and suburban centers, hotels, resorts and office buildings. The Group is continuing to optimize its network in order to better serve the needs of its customers and to attract new ones. In particular, the Group is strengthening its network of downtown rental stations in order to capture growth related to the changing user habits for vehicles, which presuppose far less purchase and possession. Certain of the Corporate Countries in Europe (Germany and Belgium) are more geared towards business customers, while others (Spain, Italy and Portugal) are more geared towards leisure customers and others (France and the United Kingdom) have a balance between business and leisure customers. The Corporate Countries in the Rest of the World operating segment (Australia and New Zealand) are more active in the leisure market. 01 The Group believes that maintaining a balance between business and leisure customers is an important part of preserving and enhancing the profitability of its business and the consistency of its operations. The locations of stations (airports or other locations) also reflect the specificities of each country’s customer base. The following map presents the Group’s network (defined broadly to include - in addition to directly-operated - agent-operated and franchise stations, strategic partnerships and general (or global) sales agency arrangements) throughout the world: Corporate Countries Partnerships International Franchise Global Sales Agents Through this network of franchises, strategic partnerships and general sales agents, the Group was the fourth actor worldwide in the vehicle rental market in 2014 (source: Euromonitor, on the basis of the companies’ revenues). EUROPCAR REGISTRATION DOCUMENT 2015 39 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS The following table sets out the number of rental stations (broken down by type) for the year ending December 31, 2015: 2015 Stations Group Agents Franchises Total of which InterRent Germany 229 234 0 463 10 United Kingdom 264 8 9 281 32 France 253 74 211 538 19 24 188 0 212 8 Europe Italy Spain 142 34 0 176 16 Belgium 15 17 0 32 0 Portugal 29 50 0 79 7 Franchises outside of Corporate Countries - - 607 607 - TOTAL EUROPE 956 605 827 2,388 92 of which stations in airports 199 24 - - - Australia 62 10 59 131 - New Zealand 16 5 0 21 - Rest of World Franchises outside of Corporate Countries 0 0 1,042 1,042 - TOTAL REST OF THE WORLD 78 15 1,101 1,194 - of which stations in airports 34 7 1,034 620 1,928 3,582 92 TOTAL GROUP Promoting cross-border activity and inbound traffic in Corporate Countries The density of the Group’s network in the Corporate Countries enables the Group to address customer demand for proximity, while the international coverage of its network considerably enhances its ability to capture business from customers traveling outside of their home countries. The Group is maintaining and growing its domestic rental business (reserved vehicles, checked out and returned in a single country), and is actively developing its international rental business (in which vehicles are reserved through its direct and indirect Europcar distribution channels in one country and checked out in another country). Internationally sourced rentals represent an additional source of reservations and revenue for the Group’s domestic operations. In order to develop the Group’s international business, management has defined key regional markets outside the Corporate Countries in which it is actively promoting the development of cross-border inbound business to the Corporate Countries. In addition to the promotion of international business 40 EUROPCAR REGISTRATION DOCUMENT 2015 through cross-country conferences between franchisees, the development of international business is supported through joint marketing efforts with international partners and business customers, including, for example, coordinated advertising campaigns and special online promotional offers, as well as through campaigns with vehicle manufacturers in connection with the launch of new car models. The chart set forth below shows the breakdown of 2015 revenue between domestic business and inbound business from Corporate Countries and the rest of the World (including franchised countries). For the purposes of this table, domestic rentals are defined as rentals that are reserved, checked-out and returned in the same country, while rentals from Corporate Countries and from the rest of the World (including franchised countries) are rentals in which vehicles are (i) reserved through the Group’s direct and indirect distribution channels by customers resident in a given country and (ii) checked-out in another country. OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS 2015 RENTAL REVENUE BREAKDOWN IN THE LEISURE SEGMENT BY SOURCE 46% Revenue from domestic business 30% Revenue from other countries (including franchisees) 24% Revenue from Corporate Countries 1.6.5.2 Stations operated directly by the Group or by its agents 01 (A) STATIONS OPERATED DIRECTLY BY THE GROUP As of December 31, 2015, the Group directly operated 1,034 stations, all located in the Corporate Countries. Each of these stations is managed through one of nine local operating subsidiaries, which owns (or leases) the rental fleet and station sites and employ the stations’ staff. The General Manager of each operating subsidiary is responsible for managing the fleet in the relevant Corporate Country and for overseeing the local sales and marketing, Human Resources and legal functions. Directly-operated stations are primarily located in larger airports and cities. Source: Company. 1.6.5.1 Operating models As indicated above in this Registration Document, the Group’s network is based on different o perating models: directlyoperated, agent-operated or franchise, as may be further extended through partnerships, commercial cooperation agreements and general sales agency arrangements. In general, directly-operated stations are located in larger airports and cities, while franchise and agent-operated stations are located in smaller airports and cities to provide full coverage for the Group’s customers throughout the Corporate Countries. The Group’s revenues are composed of vehicle rental revenues generated by its directly-operated rental stations or by the agent-operated rental stations of its subsidiaries (€1,992 million in revenues in 2015, of which 93.4% was generated in Europe and 6.6% in the Rest of the World, the Group’s two operating segments), additional services revenue generated by its directlyoperated and agent-operated rental stations (€97 million of revenues in 2015), as well as royalties and fees received from its franchisees (€53 million in 2015, of which 62% was generated in Europe and 38% in the Rest of the World). The revenue generated by stations directly operated by the Group is included in the Group’s consolidated revenue. It represented 83% of the revenue generated by rental activities in 2015 (stable versus 2014). (B) AGENT-OPERATED STATIONS As of December 31, 2015, agents operated 620 stations, all located in the Corporate Countries. Agent-operated stations use a Group rental fleet. The sites and employees of agent-operated stations are the responsibility of the agents. Relationships with agents are managed by the General Manager of the relevant operating subsidiary. Agent-operated stations are primarily located in smaller airports and cities to provide widespread coverage. The revenue generated by these stations is included in the consolidated revenue of the Group and agents are paid a commission (which is accounted for as an expense in the consolidated financial statements of the Group) based on the revenue of the relevant stations. It represented 17% of the revenue generated by rental activities in 2015 (stable versus 2014). EUROPCAR REGISTRATION DOCUMENT 2015 41 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS (C) STATION LOCATIONS The Europcar network rents vehicles to its customers from stations located in airports, railway terminals, hotels, resorts, office buildings, and other urban and suburban locations. The locations vary depending on local market dynamics as well as on the density of the Group’s network in the country. Airport locations are important for the Group, as they enable it to offer convenience to customers travelling by air and to benefit from the growth in business in these areas. This is one of the Group’s main sources of revenues. Airport stations generally generate higher revenue than other stations. The following charts provide a breakdown in percentage of the number of directly- and agent-operated stations and of the Group’s rental revenues in Corporate Countries (excluding fees received from franchises) between stations located at airports and other locations in 2015: BREAKDOWN BY REVENUE BREAKDOWN BY NUMBER OF STATIONS 58% 84% Off-Airport Off-Airport 16% 42% Airports Airports Source: Company. The following table presents a breakdown of the Group’s rental revenue in Corporate Countries (excluding fees received from franchises) between stations located at airports and other locations in 2015: BREAKDOWN OF THE GROUP’S RENTAL REVENUE IN CORPORATE COUNTRIES BETWEEN STATIONS LOCATED AT AIRPORTS AND OTHER LOCATIONS IN 2015 Corporate Countries Airports Off-Airport Germany 21% 79% United-Kingdom 37% 63% France 41% 59% Italy 60% 40% Spain 62% 38% Australia and New Zealand 76% 24% Belgium 29% 71% Portugal 55% 45% TOTAL 42% 58% Source: Company. AIRPORT CONCESSIONS Through its extensive network of airport stations, Europcar benefits from its exposure to airports’ high passenger volumes. The number of rental stations in airports as a percentage of the Group’s total number of stations remained stable at between 14% and 16% over the period from 2011 and 2014. Airport business is highly related to the levels of air travel at the relevant airport, and customers often make car rental reservations at the same time as their flight reservations. Partnerships with 42 EUROPCAR REGISTRATION DOCUMENT 2015 airlines support this business (see Section 1.6.3 “Customers” (“Business”/“Leisure”). In order to operate airport stations, Europcar (or the relevant agent or franchisee) has entered into a concession or similar leasing, licensing or other such agreements or arrangements granting it the right to conduct a vehicle rental business at the relevant airports. Europcar’s concessions are granted by the airport operators, following either negotiation or bidding for the right to operate a vehicle rental business in such airports. OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS Access to airports is relatively costly, and the airports’ operators control the number of locations made available to car rental companies. The terms of an airport concession agreement typically require payment to the airport’s operator of concession fees based upon a specified percentage of revenue generated by Europcar at the airport, subject to a minimum annual fee. Under most concession arrangements, Europcar must also pay fixed rent for terminal counters or other leased properties and facilities. Some concession arrangements are for a fixed length of time (generally three to five years), while others create operating rights and payment obligations that, as a formal matter, may be terminated at any time. Concession arrangements generally impose on Europcar specific covenants which include certain price restrictions and quality of service requirements. Under most concession agreements, if the revenue generated by the concessionaire increases or decreases, the airports’ operators may modify the concession, in particular with respect to the number of parking lots granted to the concessionaire and the rate of concession fees. The terms of concession arrangements typically permit Europcar to seek complete or partial reimbursement of concession fees from customers to the extent permitted under local regulations. OTHER STATIONS In addition to airport stations, the Europcar network includes agencies at other major travel points such as railway terminals, city and suburban centers, hotels, resorts and office buildings. This market is considerably more fragmented than the airport market, with numerous smaller vehicle rental businesses, each with limited market share and geographical distribution, competing with larger organizations such as Europcar. When compared to airport stations, other stations typically deal with a greater range of customers, use smaller rental facilities with fewer employees and, on average, generate fewer transactions per period than airport locations. Rental stations located at or near railway terminals are operated pursuant to concession agreements similar to those described above for airport stations. Railway stations, particularly those serving high-speed trains, generally generate higher traffic volume than other nonairport stations. A dense network in the outskirts of big cities is also essential as it brings us closer to customers and their needs, in particular small- and medium-sized businesses. 1.6.5.3 Franchises 01 During the year ending December 31, 2015, franchisees operated approximately 1,928 stations, including 827 stations in Europe and 1,101 stations in the Rest of the World. Fees from franchisees received by the Group stood at €52.7 million for the year ending December 31, 2015, of which 62% was generated in Europe and 38% in the Rest of the World. Please refer to the map presented in Section 1.6.5 “Europcar’s network”. Franchise arrangements have provided the Group with a cost-effective route to expand into small and medium-sized local or regional markets and internationally. The franchise network changes in accordance with any franchise buyouts, the performance of franchisees and the market in which they are situated, as well as the policy for extending the network. The Group continues to expand the Europcar network (i) by adding new franchisees in the few countries in which it has a limited or does not have a presence and (ii) by developing its service offering under the ®Europcar brand to allow Group franchisees to better address market needs. The current focus of the Group’s international network expansion includes important markets in Latin America and the Asia Pacific region. The Group is also developing its InterRent® franchise network, with franchises in place in 40 countries as of December 31, 2015 (compared to 19 at end 2014), including Malta, Cyprus, Turkey, Morocco, Croatia and Greece, covering the Mediterranean basin, but also with the desire to reinforce the brand’s presence particularly in Europe and the Middle East. MANAGEMENT OF THE FRANCHISES The Group manages its franchise network based on a regional approach, with four regional directors and with annual global and regional franchise conferences. Compliance with the terms of the Group’s franchise agreements and the uniformity of service quality across the network are controlled through informal visits to franchisee locations and through regularly scheduled audits by the Group’s Internal Audit Department. Regional franchisee conferences are held on an annual or semi-annual basis to establish best practice guidelines and to promote inter- and intra-regional business within the Europcar network. The Group supports the promotion of the corporate image by franchisees through: a local marketing with advertising assistance and resources; a branding and signage; EUROPCAR REGISTRATION DOCUMENT 2015 43 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS a product structuring; a airline and hotel partnerships; and a access to card programs to promote customer loyalty. Franchisees participate in the costs associated with brand initiatives. The Group has implemented initiatives aimed at further integrating franchisees, including information via an intranet platform and monthly newsletters. The Group also seeks to encourage cross-border sales between franchisees and directly-operated stations. It also aims to build on its franchise network to increase inbound and outbound flows as part of the development of general sales agency arrangements worldwide. CHARACTERISTICS OF FRANCHISE OPERATIONS Franchisees operate using their own fleet and employees and have the exclusive right to use the relevant brand of the Group pursuant to a license. Franchise agreements generally cover a specific portion of a country (e.g., a region or a city) or the entire country, in which case each franchisee may operate directly or through sub-franchise or agency agreements between it and third parties. Franchisees initially pay an entrance fee, and, upon renewal of their contracts, a territory fee, for the exclusive right to use the franchise rights in the area covered by the agreement. The franchisees pay royalties representing a percentage of the revenue generated by the vehicle rental operations, a reservation fee based on the number of reservations made through the Group’s reservation system and, if applicable, a fee to use the Group’s IT systems. Franchisees are required to send monthly financial reports to the Group, which form the basis of the calculation of royalties. In return for the payment of fees and royalties, franchisees benefit from access to the Group’s reservation system, worldwide network, international brand, customer base and information technology systems. Royalties and fees paid by Europcar network franchisees in the Corporate Countries and Franchised Countries totaled €52.7 million for the year ending December 31, 2015 (versus €53.3 million for the year ending December 31, 2014). See Section 3.1.2.2 “Analysis of Group results”, (A) “Revenue”. The underlying rental revenue generated by the franchisees is recorded as revenue only by the franchisees themselves. Franchising arrangements throughout the Europcar network follow a standard format under which the Group grants licenses for use of the brand name, knowhow, corporate identity and international operating systems and procedures within a defined geographical region for a period of time (usually five and up to ten years). 44 EUROPCAR REGISTRATION DOCUMENT 2015 Other than in a very limited number of cases, franchisees are exclusive to the Europcar network, meaning that they agree not to work with any other vehicle rental group or to operate a vehicle rental business under their own name for the duration of the franchise agreement. Most of the franchise agreements concluded by the Group provide that when a Europcar network customer makes a reservation relating to the territory of a franchisee, that customer becomes a customer of the said franchisee. Franchisees hold (or rent from third parties) and finance their fleet independently from the Group. Franchisees may benefit from agreements with buy-back commitments signed at the Group level, but are free to conclude their own fleet supply agreements with automobile manufacturers. Franchise contracts provide that franchisees are required to respect the Group’s fleet standards (mileage, maintenance, safety etc.). In order to ensure that franchisees respect the Group’s standards, an exhaustive review of their fleet is realized based on operating data (mileage, holding period) and, through sampling, a physical verification of the fleet is carried out during visits of rental stations operated by franchisees. In general, the Group’s franchise contracts do not permit the franchisee to terminate the agreement prior to the expiration of the agreed term. In most cases, local franchisees are entitled to be indemnified by the Group (either pursuant to applicable law or under the terms of the franchise agreement) should the franchise agreement be terminated by the Group before the expiration of its term. The Group retains the right in most cases to terminate a franchise agreement in the event the franchisee fails to meet its contractual obligations, notably payment of royalties and fees, or takes actions that risk damaging the Group’s brand and reputation. Franchisees may generally also terminate the agreements concluded with the Group in the event of a material breach of the agreement by the Group. 1.6.5.4 Commercial cooperation agreements The Group has entered into commercial cooperation agreements with certain entities to provide cross-referrals and cross-services in various countries. These agreements allow the Group’s customers to be served in certain locations while also increasing in-bound flows. Revenue generated by strategic partnerships represented less than 1% of the revenue generated by the Group’s rental activities in 2015, unchanged from 2014. In parallel with the termination of the alliance with Enterprise in August 2013, the Group entered into two commercial cooperation agreements to allow its customers to be served in the United States, through an agreement entered into with Franchise Services North America in June 2013 relating to OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS the Advantage-Rent-A-Car brand (which was subsequently transferred to The Catalyst Capital Group, Inc.), and in Canada through an agreement entered into with Discount Car and Truck Rentals Ltd in October 2013. Under the agreement regarding the Advantage-Rent-A-Car brand, Europcar brand customers are served by the AdvantageRent-A-Car brand in the United States, and Advantage-Rent-ACar customers are served by Europcar in the rest of the world. Pursuant to the agreement with Discount Car and Rental Trucks Ltd., the partners seek to expand the leisure business in Canada. The Group has had an exclusive long-term partnership with Times Car Rental (previously Mazda Car Rental) since 2006, through which it seeks to encourage cross-referrals and offer cross-border services. Times Car Rental is a leading Japanese car rental company. At end April 2015, it operated a fleet of approximately 26,139 vehicles and over 465 rental stations throughout Japan. This partnership is visible through co-branding at certain of the partner’s Europcar partnered locations (of which there are 172 as of December 31, 2015). The partner provides in-bound and out-bound support and also works closely with the Group’s GSA partner in Japan. 1.6.6 1.6.5.5 Commercial and general sales agency arrangements 01 A key part of the Group’s sales strategy is the development of its network of general sales agents. The Group strives to enter into commercial and general sales agency arrangements in countries where it has limited or no presence, in order to ensure significant commercial presence in such countries and to benefit from the travel flows from the United States and emerging countries to Europe and Australia. General sales agents (GSAs) sell the Group’s services, in exchange for a commission. All costs related to running the GSA’s business are the responsibility of the GSA including but not limited to insurance, rent, general office expenses and any travel within the country or region needed to promote or sell the product. At the end of 2015, a total of approximately 30 agreements had been signed worldwide, including in the United States and Asia. For example, in order to develop its business activities in China, the Group entered into a two-year GSA with a Chinese online travel agency which, pursuant to the terms and conditions of this agreement, was appointed as non-exclusive-agent authorized to promote and sell Europcar vehicles. It receives a commission paid by the Group and based on the volume of vehicle rental services sold to its customers. Group organization GENERAL MANAGEMENT OF THE GROUP AND CORPORATE COUNTRIES The Group’s commercial and development strategy is determined and overseen by senior management. Functional Boards at the Group level (Human Resources, Fleet, Finance, Operations & Network, Commercial, IT and Legal) also oversee execution of the Group’s strategy. Operations at the local level are managed by an operating subsidiary, which implements the strategy and objectives set by the Group. The management of the Group’s activities outside of the Corporate Countries consists of managing franchisees, partnerships and commercial and general sales agency agreements. The objective is to boost the Group’s growth and geographical coverage and to promote its brands. Some of the managers of the Corporate Countries also hold roles at the Group level, in order to ensure that the Group benefits from their practical experience and knowledge in terms of sales, marketing and international development. Local front- line teams interact with customers at the Group’s stations and in the Group’s markets, developing loyalty and relationships with business customers and a robust understanding of leisure customers. This organization is designed to ensure a strong local presence and offer customers differentiated services targeted to local needs, while based upon an umbrella international strategy, as well as centralized back-office functions to ensure costeffectiveness. The Group relies on three key departments. The Marketing Department is responsible for developing innovative mobility products and services, developing the customer portfolio and ensuring consistency of the brand and services worldwide. The Sales Department is responsible for prospecting and securing Key (corporate) Accounts and for developing partnerships to increase the Group’s market share worldwide. The Group’s Revenue and Capacity Management Department works closely with the marketing and sales departments to increase the Group’s revenue and to better match the Group’s offer with customer demand. EUROPCAR REGISTRATION DOCUMENT 2015 45 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS IMPACT OF THE FAST LANE TRANSFORMATION PROGRAM Since 2012, the Group has been implementing a transformation program called “Fast Lane”, designed to strengthen its market footprint and prepare its transition from a pure car rental company to a mobility services provider, benefiting from sustainable growth and improved profitability. See Section 1.4.4 “Fast Lane. Transformation Program that has set the Foundation for Sustainable Profitable Growth” for more detailed information. With the implementation of this program, the Group aims to further centralize the back-office functions while maintaining key local skills close to customers. The pan-European Shared Services Center was opened in Portugal in early 2014 to handle transaction, accounting and cash collection activities. The migration of services and employees to the Shared Services Center continued throughout 2014. Approximately 280 people were employed at the Shared Services Center as of December 31, 2015 (versus approximately 230 at end 2014), with employees transferred from Portugal, Spain, France, the United Kingdom, Belgium and Germany, with ongoing transfers from Italy. The Group decided to use a Shared Services Center given its single line of business and use of one integrated system, ®Greenway, which facilitates implementation of shared services and also enables greater rationalization of its processes. The processes that are or will be handled by the Shared Services Center include general and management accounting, 1.6.7 The Group intends to extend the scope of the Shared Services Center to data entry and updating the price grid, so as to further optimize its cost position and business model flexibility. These services were transferred for the United Kingdom in the last quarter of 2014 and the roll-out continued in 2015 for France, Spain, Italy and Belgium. Additional initiatives are being studied for implementation by 2017. A centralized purchasing department, focusing on process improvement while accelerating purchasing centralization at a Group level, was created in early 2014. Tools allowing cost optimization at Group level are currently being deployed. A significant portion of the cost savings realized through the Fast Lane program comes from the optimization of fleet management (see Section 1.3 “Presentation of the Group’s market and competitive environment”). Fleet-related initiatives include streamlining the mix per category of vehicle, the optimization of the buy-back program and a better management of maintenance fees. Those fleet improvement measures were coupled with the creation of the “Revenue and Capacity Management” department allowing a better match of the Group’s fleet mix to customer demand and an optimization of demand management and generation related to management of the fleet’s capacity and distribution. Fleet Unless otherwise indicated, this Section relates solely to the fleet operated directly by Europcar under the Europcar® and InterRent® brands, and not to the fleet operated by franchisees, which is independently owned or leased from third parties (for more information about the fleet of franchisees, see paragraph “Characteristics of franchise operations” under Section 1.6.5.3 “Franchises”). Europcar believes it is to be one of the largest purchasers of vehicles in Europe. Europcar’s fleet is sourced from various manufacturers, including Volkswagen (with the brands Volkswagen, Audi, Seat and Skoda), General Motors, Fiat, Renault-Nissan, PSA (Peugeot, Citroën, DS), Daimler (Mercedes, Smart), Ford, BMW and Toyota . Volkswagen AG is Europcar’s largest supplier of vehicles in 2015. During the year ending December 31, 2015, approximately 30% of 46 cash management, billing, supplier payments, travel expenses, credit & risk management, key accounts collection, and insurance billing and collection. These functions were deployed in 2014 and 2015 for all of the European Corporate Countries. EUROPCAR REGISTRATION DOCUMENT 2015 Europcar’s fleet was acquired from the Volkswagen group, 14% from General Motors, 13% from Fiat, 11% from Renault, 9% from Peugeot Citroen, 7% from Daimler, 6% from Hyundai, 3% from Ford and the remaining 7% from other manufacturers. The Group currently uses 39 different models provided by 19 car manufacturers. The diversity of Europcar’s fleet allows the Company to meet the rental demands of a broad range of customers. The fleet consists of 11 main vehicle categories, based on general industry standards - mini, economy, compact, intermediate, standard, full-size, premium, luxury, mini-vans, trucks and convertibles. The fleet varies by brand, with the fleet offered under the Europcar® brand covering the full range of vehicles (from the mini category to the Selection category, comprising “prestige” and “fun” vehicles), and the fleet offered under OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS the InterRent® brand corresponding to the most frequently requested types of vehicles in the “low-cost” segment. InterRent’s offer is limited to four categories: mini, economy, compact and intermediate. Some cars are used only for the InterRent® brand. These vehicles do not have the same equipment as those rented under the Europcar® brand and often have longer holding periods and higher mileage. See Section 1.3 “Presentation of the market and Competitive environment” of this Registration Document. The following chart illustrates the diversity of the Group’s fleet in terms of deliveries by manufacturer (expressed as a percentage of total acquisitions by the Group) for the year ending December 31, 2015. 30% 7% Volkswagen Others 14% 7% Opel Daimler 13% 6% Fiat Hyundai 11% 3% Renault Ford The Group believes that Europcar is one of the largest purchasers of European vehicles and the largest in the European vehicle rental industry. During the year ending December 31, 2015, the Group took delivery of approximately 278,500 vehicles and operated an average rental fleet of 205,353 passenger and utility vehicles (up by 8.5% versus 2014). For the year ended December 31, 2015, Europcar’s approximate average vehicle holding period was 8.9 months (7.8 months for vehicles - cars and trucks - covered by buy-back commitments). Some of the sourcing agreements with manufacturers allow Europcar’s franchisees to benefit from the terms and conditions of these agreements, including the buy-back provisions. For more information on the buy-back programs with manufacturers, see Section 1.6.7.2 “Fleet sourcing and planning”). 01 9% PSA Source: Company. The following table provides a breakdown of the Group’s average fleet size by Corporate Country between the categories “cars” and “utility vehicles” for 2015: Year ending Dec. 31, 2015 Corporate Countries Cars Utility Vehicles Germany 90% 10% United Kingdom 87% 13% France 81% 19% Italy 95% 5% Spain 97% 3% Australia/New Zealand 96% 4% Belgium 91% 9% Portugal 92% 8% Source: Company. 1.6.7.1 Fleet management Europcar’s central fleet department, supported by the local fleet departments in each of the Corporate Countries, manages the overall fleet planning process. In addition to negotiating the acquisition of fleet vehicles from manufacturers, the fleet department is involved in the process of planning and the geographical deployment of vehicles, vehicle in-fleeting and de-fleeting, and the monitoring of fleet utilization rates. Europcar’s fleet is managed to optimize costs, including economic depreciation, acquisition and disposal costs, maintenance and repair costs, taxes and financing costs, against a set of pre-defined needs and constraints, including marketing needs, maximum fleet movements (i.e., the maximum quantity of vehicles that can be in-fleeted or de-fleeted during a given period) and maximum exposure to a single manufacturer. This process relies extensively on data collected and processed by the Greenway® IT system (see Section 1.6.10.1 “Greenway® system”). EUROPCAR REGISTRATION DOCUMENT 2015 47 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS Europcar is able to respond to seasonal fluctuations in demand through continuous optimization of fleet management (see Section 1.6.8 “Seasonal nature of the business”). Through its daily management, Europcar is able to adjust its fleet size by modifying acquisition plans and/or holding periods to meet both expected and unforeseen variations in demand. Through its flexible contracts with vehicle manufacturers, Europcar can increase its orders for vehicles in advance of the peak season, and use the flexibility of the holding periods, ranging generally from five to eight months to de-fleet the vehicles once demand is less pronounced. Europcar is also able to react rapidly to geographical changes in demand by re-directing the delivery of new vehicles to sites where demand is especially strong. The Group makes every effort to optimize the fleet financial utilization rate, which reflects the Number of Rental Days per available days for the period from the first date of service of a vehicle to its sale date. The Group has significantly increased its fleet financial utilization rate through targeted actions and it stood at 76.1% in 2015 (a slight decrease versus 2014) in a context of significant increase of the average fleet to 205,353 vehicles (a 8.5% increase versus 2014). Although the Group believes that its financial utilization rate is close to the optimum rate achievable in the industry, it continues to regularly study ways to improve it in each of the Corporate Countries and for both of its brands. Current initiatives to this end include focusing on reducing the time between receipt of the new vehicle and first rental use of the vehicle, the time between each rental and the time between last rental and disposal of the vehicle, as well as on improving the processes for accident and repair management and optimization of the process for InterRent brand vehicles. 1.6.7.2 Fleet sourcing and planning The fleet sourcing and planning processes are supervised locally by the fleet department of each subsidiary/country. Purchase contracts are negotiated depending on the manufacturers, either at country or international level. The annual or multi-year agreements define the acquisition and disposal terms and the volumes of vehicles and model mix to be acquired over the contractual period. Over half of the volumes purchased by the Group are purchased through pan-European agreements. The Group also relies on its local teams to negotiate local agreements and maintain sufficient flexibility to benefit from spot deals. The Group considers at-risk purchases when appropriate, based on its systematic analysis of at-risk purchases versus buy-back mechanisms. It considers the choice of models and options as well as second hand market dynamics and its capacity to absorb resale volumes. Purchase contracts for the coming year are generally concluded at the end of each calendar year, in order to anticipate market trends, and are readjusted throughout the year on a monthly basis to ensure maximum reactivity to market demand. The Group is therefore able to adapt its fleet capacity to rental market demand. The Group records all of its vehicle fleet either on the balance sheet or, with respect to vehicles acquired through leases that meet the definition of an operating lease, off balance sheet. The following table summarizes the Group’s fleet asset and financing structure: Fleet asset base The Group calculates its fleet financial utilization rate as the percentage of the total actual rental days of the fleet out of the theoretical total potential Number of Rental Days of its fleet of vehicles. The theoretical total potential number is equal to the number of vehicles held over the period, multiplied by the total number of days over the period. Another methodology used in the industry is based on the Number of Rental Days per actual available days of fleet, which excludes the days when the fleet is held but not available for rental (vehicle preparation at in-fleeting, maintenance periods and vehicle preparation at de-fleeting). This would lead to a better fleet financial utilization rate than the aforementioned rate reported by the Group. Europcar operates central logistics centers for in-fleeting and de-fleeting of vehicles, including car parks at various locations, typically airports, in the Corporate Countries. From these locations, vehicles are either transported by logistics companies or driven to the rental station where they are needed. Rental fleet On balance sheet Fleet working capital requirements due to buy-back commitments Off-balance sheet Fleet finance under operating leases Source: Company. 48 EUROPCAR REGISTRATION DOCUMENT 2015 Net operating debt On-balance sheet fleet financing debt (EF Finance Notes, SARF, UK fleet financing, Asset financing in Australia, etc.) Debt equivalent of fleet operating leases OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS The Group finances the acquisition of the vehicles in its fleet by various means, in particular through asset-backed financing (see Section 3.2 “Group cash and equity” and Note I “Accounting policies - Rental fleet related receivables”, paragraph (i) “Vehicles purchased with manufacturer or dealer buy-back commitment” in the consolidated financial statements included in Section 3.4 “Consolidated financial statements and Statutory Auditors’ report”). The Group benefits from a flexible asset-backed financing structure with a ratio of loans to value (i.e. the indebtedness of Securitifleet Holding, the Securitifleet Companies and EC Finance Plc divided by the total value of the net assets on the balance sheets of the Securitifleet companies) of between 86.3% in the 1st quarter and 94.6% in the 3rd quarter of 2015: The diversity of financing available to acquire the fleet vehicles allows the Group to limit the impact of such acquisitions on the Group’s cash flows. Please refer to Section 3.2 “Liquidity and capital resources” of Chapter 3. 1.6.7.3 Vehicle buy-back commitments Europcar acquires, subject to availability, a majority of its vehicles pursuant to various fleet purchase programs established with the manufacturers. Under these contractual programs, Europcar purchases vehicles from the vehicle manufacturers or dealers. Manufacturers or dealers undertake, subject to certain terms and conditions, to grant Europcar the right to sell those vehicles back to them at a pre-determined price during a specified time window (after which the repurchase transaction is automatically triggered if it has not already occurred). If the vehicle is bought from a vehicle dealer, the obligations of the vehicle dealer under the buy-back commitment must be guaranteed by a vehicle manufacturer. Vehicles purchased by vehicle rental companies under a buy-back commitment are referred to as “buy-back vehicles”. The minimum buy-back period under these buy-back commitments generally varies from five to eight months for passenger cars and from six to twenty-four months for utility vehicles. Repurchase prices for buy-back vehicles are contractually based on either (i) a predetermined percentage of original vehicle price and the month in which the vehicle is repurchased or (ii) the original capitalized price less a set economic depreciation amount, in either case subject to adjustments depending upon the condition of the car, mileage and holding period requirements. The proportion of the fleet covered by buy-back commitments can differ by Corporate Country. In addition, the proportion of the total fleet covered by buy-back commitments at any given time may be less than the proportion of vehicles purchased with buy-back commitments during the year given that “at risk vehicles” generally have a longer holding period (twelve to twenty four months). Repurchase programs limit Europcar’s potential residual risk with respect to vehicles purchased under the programs, allow Europcar to arrange financing on the basis of the agreed repurchase price and provide Europcar’s fleet managers with flexibility to respond to changes in demand. In addition, the high percentage of buy-back vehicles in Europcar’s fleet allows the Group to be less dependent on the used car market. These programs operate to the benefit of the car manufacturers as well, since the return of the vehicles to them within a short time period enables them to resell the vehicles more quickly through their dealership networks as newer models. 01 Approximately 92% of Europcar’s fleet delivered in units in 2015 (stable compared with 2014) was covered by buy-back commitments, i.e. one of the highest rates of all vehicle rental companies (1). The visibility and flexibility conferred by the Group’s buy-back strategy are important. The Group has long been committed to maintaining a high rate of fleet purchases in units acquired under buy-back commitments. On average, the Group estimates that over 93% of the vehicles purchased over the past ten years were covered by buy-back commitments. 1.6.7.4 “At risk” vehicles A number of vehicles are acquired by Europcar from vehicle manufacturers or dealers without the benefit of any buy-back commitment. These vehicles fall under the category of “at risk vehicles”. See Section 2.2.5 “Risks related to the holding of vehicles not covered by repurchase programs”. The Group considers at-risk purchases when appropriate, based on its systematic analysis of at-risk purchases versus buy-back mechanisms. It considers the mix of models needed for its fleet as well as remarketing capabilities and second hand market dynamics. Europcar disposes of “at risk vehicles” through a variety of channels, including sales to individuals, wholesalers, brokered retail sales and auctions. To meet market demand, Europcar has set up an electronic platform for on-line sales: 2ndmove. eu 1.6.7.5 Maintenance Europcar arranges for each vehicle to be inspected and cleaned at the end of every rental and to be maintained according to the manufacturer’s recommendations. Europcar must follow the maintenance specifications of the respective manufacturers in order to maintain the warranty and repurchase commitment on the vehicle. Europcar operates vehicle maintenance centers at certain rental stations in the Corporate Countries. These centers provide maintenance and light repair facilities and monitoring and processing of more seriously damaged vehicles for which repairs are handled by specialized bodywork companies. The objective is, on the basis of detailed appraisals, to optimize (1) Source: publications by Avis, Hertz and Sixt. EUROPCAR REGISTRATION DOCUMENT 2015 49 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS repair costs and lead times in order to limit the impact on the use of the vehicle. For the most badly damaged vehicles, the 1.6.8 Seasonal nature of the business The Group’s revenue fluctuates throughout the year in line with customer demand. The busiest months of the year for vehicle rentals are June through September. The leisure business is characterized by higher demand for vehicle rentals during the summer period and school holidays, in connection with more significant activity in the transportation sector. As a result, the Group’s revenue for these periods is higher compared to the average for the rest of the year. The leisure market is also characterized by increased demand on weekends as compared with the workweek. In a complementary manner, the business activity is fairly stable throughout the year, with a slight decrease 1.6.9 choice is made between repairing the vehicle or selling it in its current condition. in demand during the summer vacation months, although it is more concentrated in mid-week (Tuesday through Thursday). Management of seasonality is a key part of Europcar’s business model. The Group aims to capture business during high season while also taking into account fleet holding costs in the periods before and after the high season (known as the “shoulder”), with the goal of keeping its fleet financial utilization rate under control. Please refer to Section 3.1.1.2 : “Key factors affecting the Group’s results”. Suppliers This Section discusses suppliers and the volume of purchases, excluding expenses related to the acquisition, registration and insurance of the fleet (“cost of purchases excluding fleet”). For more information on the fleet and the Group’s insurance arrangements, see Section 1.6.7 “Fleet” and Section 2.7 “Insurance and risk management” of this Registration Document. The Group’s cost of purchases excluding fleet and taxes (1) is, on average, approximately one quarter of the total consolidated annual revenues of the Group. These costs are broken down as follows: 40% related to indirect purchases or overheads (IT and telecommunications, call centers, real estate and maintenance of the station network and its installations at an operating capacity, sales and marketing, communications and advertisement, office supplies, uniforms, consulting and services) and 60% related to direct purchases related to customer service and the maintenance of the Group’s fleet in operating condition, as well as making the fleet available (maintenance and repair, intense repair services following accidents, preparation and cleaning services, transportation services for the geographic redistribution of the fleet according to the needs of the Group’s customers). See 1.6.10 “IT system” for a description of the Group’s IT needs and “Europcar’s direct distribution channels” under Section 1.6.4 “Distribution Channels” for a description of the call centers. of expenses generally proportional to its share in the Group’s annual consolidated revenue. As a result, the Group currently has relationships with a multitude of suppliers (currently around 20,000) for a very broad range of categories of products and types of services. The share of value added services relating to labor intensive activities is close to 50%. Since 2014, the Group has attempted to rationalize the necessary volume for its activities and to optimize its cost of purchases. In the context of the Group’s new purchase strategy and the implementation of the Shared Services Center in 2014 (see Section 1.4.4 “Fast Lane” Transformation Program that has set the Foundation for Sustainable Profitable Growth”) the Group first created a coordination function at the end of 2014 for the Group’s purchases in order to enable it to control purchases and increase cooperation among countries. Following amendments to the Group’s purchase policy, currently being implemented in all countries in which the Group operates, the second step of the strategic purchase plan is the Group’s implementation of a P2P (“Purchase-to-Pay”) solution for the complete processing of orders and supplier invoices excluding fleet. This project, launched in 2014, seeks to bring, for both operating purchases and those directly linked to customer services, transparency as to the nature and volume of expenses, in order to facilitate the engagement process while ensuring the control and flexibility of Supplier Accounting within the Shared Services Center. The operating needs of the Group so far have been processed on a country-by-country basis with an annual average volume (1) Expenses for goods and services incurred by the Group’s corporate-operated rental stations only, excluding stations operated by agents or franchisees. 50 EUROPCAR REGISTRATION DOCUMENT 2015 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS In accordance with its strategic purchasing plan, in addition to the P2P project, 2015 saw a certain number of achievements: 1. revision of the Group’s purchasing policy in order to provide it with a Corporate Social Responsibility (CSR) policy and common principles for monitoring the Group’s performance (“Controlling & Reporting”); 2. alignment of the purchasing resources at head office and the Corporate Countries in order to encourage teamwork with the operating departments and to control expenses; 3. initialization of a supplier risk evaluation process, as a first step towards implementation of a detailed supplier management process, and lastly; 01 4. increased use of competitive procedures. In the near future, the Group also intends to define a common purchase strategy (“Source-to-Pay”) per purchase category, supplemented by a program to manage the supplier base, which may take place through the consolidation, development and signing of multi-jurisdiction contracts, once the P2P solution has been consolidated for a majority of Corporate Countries. 1.6.10 IT system IT systems and telecommunications are vital parts of Europcar’s management of its network of points of sale and customer reservations via multiple distribution channels. Part of the IT solutions are designed, developed, implemented, operated and maintained by the Group’s IT Department, which is ISO 9001 Quality certified. Europcar continuously invests in improving its IT system in order to further enhance its ability to offer innovative and cost-effective services. All IT projects are centrally and regularly evaluated against business needs. Technical projects, which are aimed at establishing and ensuring the continuity of services, are given special attention. Application projects, which are aimed at maintaining and enhancing system operating capabilities, are assessed against the expected added value to the Group, including growth of revenues, reduction of costs and mitigation of risks (legal, regulatory, obsolescence or performance related). To support its efforts to develop and implement innovative mobility solutions, the Group has implemented a plan to revamp its IT system’s architecture by 2020, making it more open and flexible and thereby facilitating the integration of third-party applications. Several modules and innovations are being analyzed in order to build on the Group’s operating excellence (new mobile applications or applications that are being improved or developed on other platforms), promote data-based decisions (Big Data), adapt products and prices in real time (Dynamic Pricing) and, more generally, accelerate digital development and strengthen the customer relationship management strategy (Cloud CRM). 1.6.10.1 The Greenway® system Europcar’s IT systems are built around the centralized GreenWay application, which offers a common and single solution covering all functional areas of vehicle rental: customer management, individuals and companies, management of pricing packages, fleet management, management of reservations and distribution systems, management of rental station operations as well as billing and invoicing. The proprietary system was designed specifically for Europcar’s vehicle rental business and was first implemented in 1994. Greenway, which has been in operation since 2014 on a highly scalable architecture (Java/Linux), allows for over 10,000 concurrent user connections. Today, the system manages more than 12 million reservations and 10 million rentals on a yearly basis. More than 10,000 people are Greenway users and most of them are located in the 1,600 stations of the Europcar network. 200,000 vehicles are continuously monitored by the system in order to optimize fleet utilization. The full functionalities of the Greenway system are available 24/7 at the head offices and rental stations of the nine Corporate Countries as well as in franchises in Switzerland, Austria and Norway. The majority of the Europcar network’s franchise sites are linked to GreenWay for reservations. InterRent ® operates an IT platform that is distinct from Greenway. It is externalized and based on a system operated as “Software as a Service”. EUROPCAR REGISTRATION DOCUMENT 2015 51 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS 1.6.10.2 Other IT applications and systems Other major applications and systems used by the Group are “Oracle Financials” for financial management and accounting, “Datawarehouse” for in-depth analyses of Company data and “Ataraxia” for the management of accidents, damages and maintenance of vehicles. The Group also uses collaborative cloud computing solutions such as “Google Apps” for office needs and the “Salesforce” software to optimize business relationships for the sales teams. Cloud solutions are also being implemented, as part of the digital transformation of the business (such as connected cars, keyless access to cars, mobile applications and social media leveraging). The Group’s main suppliers of IT include Cap Gemini (hosting production centers and maintenance of the Greenway software), Sopra Steria (production info-management), Unisys (installation and maintenance of workstations), Dell & Lenovo (servers and workstations), IBM (servers), Hitachi (storage), CISCO (network equipment), Colt and Telstra (telecom networks for data transfer). 1.6.10.3 Continuity of IT system services Careful attention is paid to security systems and the protection of proprietary data against destruction, theft, fraud or abuse. Operating systems ensure 24/7 protection against computer viruses, spam, phishing and denial of service attacks. The majority of the Group’s IT systems, including Greenway, internet sites, Oracle Financials and Datawarehouse, are operated on proprietary infrastructure, centralized in two production centers operating in parallel 24/7. Each center operates infrastructure necessary to the delivery of the entirety of production application services and ensures in real-time a complete physical duplication of production data. These production centers are located near Paris, France, and comply with the following minimum safety rules: a distance of 30 and 60 km between the two centers, independent and multiple electric power supplies, redundant cooling systems, and double electric power supplies for all computer equipment. The objective is to maintain at least 99.98% up-time for each of the centers. The Group periodically verifies its disaster recovery plan by carrying out annual unit tests for each application group, and by carrying out a large scale test of one of the two production centers every 18 months. Each of the simulation tests is covered by a report entailing, if need be, the implementation of an improvement plan. Significant safety measures are in place to ensure the security of Europcar’s systems, applications and data (and that of its customers). 1.6.11 Regulation The Group’s business is subject to numerous regulatory regimes throughout the world, in particular with respect to the environment, personal data, consumer protection and franchise operation. Compliance with these rules, which may differ considerably from one country to the next, is generally managed at the local level by each of the Group’s Corporate Countries, subject to supervision and review by the Group’s legal department. CONSUMER PROTECTION REGULATIONS IN THE EEA 1.6.11.1 Consumer Protection Regulations The European Commission is particularly vigilant with respect to compliance with the principle of non-discrimination in the single market. In a press release dated August 11, 2014, the European Commission announced that the car rental industry was not sufficiently compliant with the non-discrimination The Group offers services to individual consumers and is therefore subject to Consumer Protection Regulations. 52 EUROPCAR REGISTRATION DOCUMENT 2015 NON-DISCRIMINATION ON PRICES Directive 2006/123/EC of the European Parliament and of the Council of December 12, 2006 on services in the internal market prohibits unjustified discrimination in the provision of a service on the basis of a consumer’s nationality or place of residence in all of the European Union Member States. OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS principle and sent a letter to industry companies, including the Group, instructing them to end certain practices that it considered “discriminatory” and which seemed to it to lack justification by objective criteria and preventing consumers in the European Union from obtaining the best price offered online, wherever their place of residence, and therefore from fully benefiting from the opportunities of the single market. As of September 2014, the Group implemented, in accordance with its commercial strategy, a single pricing policy by sales location, regardless of the European residence of the customer and the country within Europe from which the reservation was made. Moreover, the European Commission invited Member States’ relevant authorities to take the measures necessary to ensure compliance with European Union and national legislation related to consumer protection. To date, no legal proceedings have been initiated against the Group by the European Commission or any national authorities with respect to this issue. In parallel, in the context of the global cooperative process between the national authorities of Member States of the European Union that are responsible for enforcing legislation to ensure consumers protection pursuant to regulation EC No. 2006/2004, a dialogue was opened by the European Commission with the players in the short-term vehicle rental industry, seeking to improve consumer experiences (in particular the transparency and suitability of contractual terms) within the European Union. In this respect, the Group submitted proposals of commitments to the European Commission, including the publication of new general rental conditions by early 2016 and the clarification of the insurance and contractual guarantee policy in the event of damage caused to the vehicle. The dialog ended in early 2015 and on July 13, 2015 the European Commission published a communication setting forth the result of these exchanges with the different players in the short-term vehicle rental industry. In early 2016, Europcar put forward new rental conditions that comply in full with its commitments. UNFAIR COMMERCIAL PRACTICES Directive 2005/29/EC of the European Parliament and of the Council of May 11, 2005 on unfair commercial practices by companies towards consumers in the internal market sets the principle of a general prohibition against unfair commercial practices towards consumers, in particular misleading practices. In order to ensure free and informed consent by the consumer, the Group is committed to providing consumers with easily accessible and totally transparent offer documentation. With the intent of offering its consumers even more transparency, the Group revised its general rental conditions in order to simplify and modernize them, and to harmonize them between the various countries in which it operates. These new general rental conditions were introduced at the start of January 2016. This effort to improve transparency is also being applied to the presentation, content and scope of the offers made to consumers in respect of damage waiver offers. These new offers were launched at the end of the first semester of 2015. The Group is in regular contact with the European Commission on the implementation of this policy. The discussions between the European Commission and the major vehicle rental companies, including the Group, ended in July 2015. The discussions dealt with the practices of the vehicle rental industry and the various commitments made by vehicle rental companies, including Europcar, to clarify their documentation and contractual conditions in order to improve the customer experience. On July 13, 2015 the European Commission published a press release setting forth the result of these exchanges. 01 UNFAIR CONTRACT TERMS Directive 93/13/EC of the Council of April 5, 1993 on unfair terms in contracts concluded with consumers (modified by Directive 2011/83/EU of December 12, 2011 on consumer rights) aims to protect European consumers against unfair terms in the contracts they conclude with professionals. The regulations concerning unfair contract terms apply to the vehicle rental agreements proposed by the Group’s companies to its individual consumer customers. In France, the Unfair Terms Commission, placed under the responsibility of the Minister for Consumer Affairs, examines the agreements proposed in a business sector and then issues recommendations for eliminating unfair terms in the sector’s agreements. In its recommendation no. 96-02 of June 14, 1996 on vehicle rental, the Unfair Terms Commission recommended the elimination of 44 clauses concerning the formation, execution and termination of rental agreements, and the related pricing, payment and insurance. The provisions of the Group’s general rental conditions are regularly reviewed in order to ensure their compliance with the regulations on unfair contract terms. CONSUMER PROTECTION REGULATIONS IN AUSTRALIA AND NEW ZEALAND Europcar Australia is required to comply with the Competition and Consumer Act of 2010 (the “CCA”), which applies to most of its activities in the Australian market, in particular its commercial dealings with its partners and customers. The primary purpose of the CCA is to ensure consumer protection and to improve competition between economic players. In this regard, it lays down some general rules on anti-competitive agreements between competitors, anti-competitive restrictions in the vertical procurement chain, unilateral anti-competitive conduct, objectionable conduct, untruthful or misleading conduct, protection of consumers as regards unfair contract EUROPCAR REGISTRATION DOCUMENT 2015 53 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS terms and other unfair commercial practices, and consumer guarantees. Europcar New Zealand is subject to similar rules in New Zealand. 1.6.11.2 Protection of personal data In the course of its business, the Group gathers and processes information that is subject to laws and regulations on the protection of personal data, both in Europe and in other regions where the Group does business. The Group generally limits the use of the data that it collects from customers, including the circumstances under which it communicates with them. Personal data concerning the Group’s customers is principally processed using Europcar’s information system, “Greenway®,” and in the Group’s databases used for statistical purposes, for marketing and for customer relations management. The collection of personal data from the Group’s customers is carried out both on behalf of the Group’s companies and on behalf of its business customers and commercial partners. In the case of business customers, the Group collects data, first, for necessary purposes relating to the performance of its commercial obligations (to perform a rental agreement, for example) and, second, for reporting purposes, to respond to the needs of its business customers. In the case of commercial partners (such as airlines), the Group’s companies collect data on existing customers of their commercial partners, again for reporting reasons, such as keeping track of the rights acquired by customers who are members of loyalty programs. The Group’s international franchisees also undertake to collect and process customer data in accordance with the Group’s privacy policy and more generally with European regulations on personal data protection. They also ensure the preservation of the Group’s image and reputation. PROCESSING PERFORMED WITHIN THE EUROPEAN ECONOMIC AREA Directive 95/46/EC of the European Parliament and of the Council dated October 24, 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the “personal data directive”), supplemented by Directive 97-66 of the European Parliament and of the Council dated December 15, 1997 concerning the processing of personal data and the protection of privacy in the telecommunications sector, provides the framework for data protection in all of the countries of the European Economic Area (the “EEA”). In France, the personal data directive was transposed through several amendments to Law No. 78-17 dated January 6, 1978 on computers, files and freedom, the principal one of which was adopted by Law No. 2004-801 dated August 6, 2004. 54 EUROPCAR REGISTRATION DOCUMENT 2015 The personal data directive applies to both automated and non-automated processing of personal data where such data is intended to be contained in a file. The directive defines “personal data” broadly to include any information regarding an identified or identifiable natural person, whether identifiable directly or indirectly, whatever the country or residence or nationality of that person. It requires controllers of personal data established in a Member State of the EEA or using means of processing located on the territory of a Member State to take certain measures upstream of the data collection, during its preservation and until its deletion. Pursuant to the personal data directive, a “controller” (as opposed to a mere data processor working for a third party) means the person or entity that, alone or jointly with others, determines the purposes and the means of processing the personal data. Where a Group entity acts as a controller of personal data (for example, with respect to its customers’ personal data, such as driver’s license information or identification documents), it is subject to obligations including the following: a processing is permitted only in accordance with one of the following criteria set out in the personal data directive: (i) the data subject must have consented to the processing; or (ii) the processing must be necessary: (a) to perform a contract with the data subject; (b) to comply with a legal obligation; (c) to protect vital interests; (d) to perform a mission in the public interest; (e) to achieve a legitimate interest; a to ensure that the personal data is processed in an honest and legal manner, is collected for specific, explicit and legitimate purposes and in a manner proportionate to those purposes, is true and, if necessary, is updated and kept in a form that enables identification of the individuals concerned for a period of time that does not exceed the time necessary to achieve the purpose of its collection and processing; a to take specific precautions before processing sensitive data (such as data on health, racial or ethnic origin, or political, philosophical or religious opinions), which is generally prohibited by the Member States. Such precautions include ensuring that the data subjects have explicitly expressed their consent or that the processing falls within the scope of an exception under the national laws transposing the personal data directive (for example, where the processing is necessary for the protection of the vital interests of the data subject or of another person or relates to data that manifestly has been made public by the data subject or is necessary for the establishment, exercise or defense of a legal claim); a to implement appropriate technical and organizational measures to protect the personal data from accidental or illegal destruction, loss, alteration, disclosure or unauthorized access; OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS a except in certain cases listed in the personal data directive, to inform data subjects of (i) the identity of the data controller; (ii) the purposes of the processing; (iii) the data recipients; and (iv) whether it is mandatory or optional to respond to the questions asked when the data is collected; a to guarantee the data subjects their rights to access, rectify and object to data concerning them; a to retain personal data for a period not exceeding the period of time necessary to achieve the purpose of the processing; a not to transfer personal data outside of the EEA unless the recipient country has been deemed by the European Commission able to provide an adequate level of protection or if the transfer is covered by standard contractual clauses established by the European Commission; and a to carry out the required formalities with the national authorities in charge of the protection of personal data in their respective countries (such as the National Commission on Computers and Freedom in France) prior to processing the data. These formalities vary from country to country, from a simple filing with a governmental authority or the requirement to keep internal records to a requirement to obtain authorization or approval prior to conducting certain types of processing, in particular processing that may present particular risks to the rights and liberties of the data subjects. Violation of these obligations by a data controller may result in administrative, civil or criminal penalties, including fines of up to €1.5 million for legal entities in France. The Group may also act as a “data processor” within the meaning of the personal data directive. In this case, the Group processes personal data provided to it by its partners and for which those partners are the only data controllers. In that situation, the data controller’s obligations described above apply solely to the partners, but the Group nevertheless warrants that it will (i) implement technical and organizational measures intended to protect the personal data communicated to it against accidental loss, alteration or unauthorized disclosure or any malicious or illegal access; and (ii) process the data solely in accordance with the data controller’s instructions and in accordance with the defined purpose. Although personal data law has for the most part been harmonized in the EEA, the transposition of the “personal data” directive into the national laws of the Member States has led to regimes that can vary and may be more restrictive than the regime imposed by the personal data directive. When data processing is local, it is carried out by the Corporate Country in question in accordance with local law. Each year, the executive officers of the Corporate Countries sign compliance letters in which they (i) expressly attest that, to their knowledge, their Corporate Countries are in compliance with local personal data legislation and (ii) list inquiries or requests from competent authorities with respect to personal data of which they have become aware during the year and that are being monitored by the Group’s legal department (see Sections 2.7.2 “Risk Management” and 5.2.3 “Internal Control”). 01 Where data processing affects the Group, the matter is handled by the Group’s legal department in order to ensure consistency in the Group’s approach. Regular training and information on personal data protection law is provided within the Corporate Countries as well as at the Group level. PROCESSING PERFORMED OUTSIDE OF THE EUROPEAN ECONOMIC AREA The Group is present in numerous countries outside of the EEA, where it has occasion to process personal data both on its own behalf and on behalf of its business customers and commercial partners. Although there is no international law harmonizing all of the principles applicable to the protection of personal data, the regulatory framework applicable within the EEA serves as a reference, first, because it is stringent and was a pioneer in this area of regulation, and, second, because it has influenced legislation in numerous countries that have used it as a model, in particular in North Africa, Latin America and Asia. TRANSFER OF PERSONAL DATA OUTSIDE OF THE EUROPEAN ECONOMIC AREA The Group transfers personal data to its franchisees outside of the EEA solely in connection with the strict execution of rental agreements concluded between its franchisees and customers. The franchise agreements to which the Group’s companies are parties contain a personal data protection provision pursuant to which 124 the franchisees undertake to comply with the same obligations as those incumbent upon ECI and Europcar France. In connection with its collaboration with Advantage OpCo (“Advantage”) in the United States, ECI agreed to the standard contractual clauses prepared by the European Commission in order to be able to transfer personal data. In order to be authorized to receive data originating from the European Union, in addition to agreeing to a set of safe-harbor principles for the protection of personal data negotiated between the U.S. authorities and the European Commission in 2001, Advantage also adhered to said standard contractual clauses established by the European Commission by concluding an international personal data transfer agreement with ECI integrating said clauses. The Group may also transfer data to other countries that do not ensure a level of protection of personal data equivalent to that provided by the EEA, in particular in connection with collaboration agreements involving airline loyalty programs EUROPCAR REGISTRATION DOCUMENT 2015 55 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS (such as Aeroflot Bonus, Emirates Skywards, and Qatar Privilege Club) and in connection with agreements with general sales agents. In that regard, the Group enters into international data transfer agreements that include the standard contractual clauses prepared by the European Commission. 1.6.11.3 Environmental regulation As of December 31, 2015, the Group used approximately 267 fuel storage installations in its Corporate Countries. Each Corporate Country is responsible for ensuring that its storage facilities comply with local regulations in that country in order to ensure that they (i) are properly reported to the competent authorities of the countries in which they are located; and (ii) have been replaced or upgraded to comply with applicable requirements on the detection of leaks and protection against spills, overflows and corrosion. The Group has the necessary authorizations and registrations for its activities. In France, for example, stations with tanks do not require prior authorization but must be reported to the competent authorities. Depending on the volumes pumped and the nature and amount of product storage used, some are considered “classified installations” for the protection of the environment.Similarly, each Corporate Country is responsible for any remediation obligations that it may incur under local regulations. ENVIRONMENTAL REGULATION WITHIN THE EEA The use of tanks to store petroleum products, including gasoline, diesel and used oil; the use, storage and handling of various dangerous substances (including fuels and lubricants); and the production, storage, transport and disposal of waste (including used oils, mud from washing vehicles and used water) are regulated by Directives No. 96/82/EC dated December 9, 1996 (the “Seveso II” directive), which was repealed by Directive 2012/18/EU, and Directive 2008/98/EC of the European Parliament and of the Council dated November 19, 2008 on waste. Pursuant to Seveso II, any industrial or agricultural operation liable to create risks or result in pollution or nuisance, in particular for the health and safety of local residents, is a classified installation. Activities that are governed by the legislation on classified installations are listed following a nomenclature that classifies them as requiring either authorization, registration or reporting, depending on the significance of the risks or problems that may be caused. The legislation on classified installations gives the State the authority (i) to authorize or refuse to authorize the operation of an installation; (ii) to regulate 56 EUROPCAR REGISTRATION DOCUMENT 2015 (in other words, to require compliance with certain technical provisions); (iii) to monitor; and (iv) to impose penalties. Regulation of classified installations is expected to change under Directive 2012/18/EU of the European Parliament and of the Council dated July 4, 2012 on the control of majoraccident hazards involving dangerous substances, called the “Seveso III” directive, which entered into effect on August 13, 2012. The purpose of the Seveso III directive is to align the list of dangerous substances covered by the directive with the new classification system for dangerous substances contained in regulation (EC) No. 1272/2008 of the European Parliament and of the Council dated December 16, 2008 on classification, labeling and packaging of substances and mixtures, known as the “CLP regulation”, and to progressively replace the current system by June 1, 2015. The CLP regulation establishes new methods for the classification of substances and creates new categories of hazards that have been incorporated into the Seveso III directive. Seveso III was transposed into French law by Law No. 2013-619 dated July 16, 2013, with the articles entering into force on June 1, 2015, by Decree No. 2014284 dated March 3, 2014 and by Decree No. 2014-285 of March 3, 2014 modifying the nomenclature of classified installations for the protection of the environment. Directive 2008/98/EC dated November 19, 2008 on waste defines the hierarchy for waste prevention and management as follows: prevention, reuse, recycling, other recovery (in particular energy recovery) and disposal. This provision was transposed into French law by Article L. 541-1 of the French Environmental Code. It also specifies the obligations of waste producers and waste holders with regard to the waste hierarchy, requires producers and holders to classify their waste and to package and label their hazardous waste, and prohibits mixing of hazardous waste with other waste or materials outside of a classified installation for the protection of the environment. In managing its waste, the Group takes all necessary measures to ensure that its activities comply with applicable regulations. Europcar has obtained the ISO 14001 certification (the environmental management standard of the International Organization for Standardization) for its environmental management systems in Germany, the United Kingdom, Italy, Spain, Portugal, Belgium and France. The certification also covers rental stations operated directly by the Group. The Corporate Countries monitor and, if necessary, perform remediation relating to the disposal of waste and/or substances originating from installations that they currently rent or hold or that they have in the past rented or held. The cost of such remediation as well as costs relating to environmental harm caused by the activities of a Corporate Country could be significant. The Group’s estimated probable losses in that OVERVIEW OF EUROPCAR AND ITS ACTIVITIES DESCRIPTION OF THE GROUP’S BUSINESS regard are the subject of provisions in its consolidated financial statements. As of December 31, 2015, the total amount provisioned to cover the Group’s environmental liabilities was €275,000, representing the estimated cost to study any onsite environmental problems that may require monitoring and/ or remediation, as well as the estimated costs of carrying out that remediation. Cost estimates are prepared site by site on the basis of precedents, and are refined as the environmental study at the site in question progresses. In France, the Group maintains an updated table listing the oil installations and classified installations that it operates in order to ensure that they are monitored. In that regard, periodic regulatory inspections of classified installations are performed every five years by an approved organization (Dekra until 2015 and Bureau Veritas thereafter). In the event of non-compliance, the Group carries out remediation. In connection with its activities, the Group is also subject to European energy efficiency regulations (Directive 2012/27/ EU of the European Parliament and of the Council on energy efficiency dated October 25, 2012). The directive establishes a common framework for the promotion of energy efficiency in the European Union. Pursuant to Article 8 of the directive, transposed by Article L. 233-1 of the French Energy Code, all large businesses such as the Group must perform energy audits covering the entire business every four years (and for the first time by December 5, 2015 at the latest). Article 13 of the directive, transposed in Article L. 233-4 of the French Energy Code, provides for penalties in the event that these audits are not performed in a timely manner. For the Group, these penalties could consist of fines of up to 2% of the Group’s revenues (excluding taxes) in France for the most recently closed fiscal year. These audits must be performed by external consultants or by qualified internal auditors. The energy efficiency directive is in the process of being transposed into French law. ENVIRONMENTAL REGULATION IN AUSTRALIA AND NEW ZEALAND In Australia, the operation of oil tanks, in particular underground tanks, is regulated at both the state and the federal level. The regulations consist of a combination of specific rules and general principles contained in environmental laws. Environmental regulation is relatively uniform and is tied to the Australian Standard AS 1940-1993. The operation of underground oil tanks is a particular focus of regulation due to the risk of contaminating groundwater and generating leaks that may be difficult to detect. Generally, the regulatory framework is intended (i) to implement preventive measures to reduce the risk presented to human health and to the environment resulting from the operation of underground tanks; (ii) to conserve resources and detect leaks quickly in order to avoid the need for extensive remediation work; (iii) to remediate sites when the regulated activity has ceased; and (vi) to ensure that businesses governed by the regulations use best practices. In order to meet these objectives, obligations are imposed such as the installation of leak-detection systems, the performance of groundwater testing and the preparation of a written, auditable plan for the protection of the environment by each regulated installation. The reporting and information system for leaks must also be the subject of a written plan. The removal of underground oil tanks must be reported to local authorities and is governed by the Australian Standard AS 4976-2008. 01 Europcar New Zealand is subject to environmental rules in New Zealand that are similar to those applicable in Australia. STORAGE TANK COMPLIANCE PROGRAM Each of the operational subsidiaries in the Corporate Countries has implemented a storage-tank compliance program intended to ensure that tanks are properly registered with the competent authorities of the countries in which such tanks are located and are either replaced or brought into compliance with applicable requirements for the detection of leaks, spills and overflows and protection against corrosion. However, there can be no assurances that these tank systems will remain at all times free of undetected leaks or that the use of these tanks will not result in significant spills. The Corporate Countries regularly work with third party organizations to verify or certify, where necessary, the compliance of their classified installations. Employee training in environmental risk management is implemented and managed at the level of the Corporate Countries. 1.6.11.4 Regulation of franchises The Group has a large network of franchisees and is therefore required to comply with franchise regulations. The European Union has not implemented any specific regulation of businesses operated as franchises. EUROPCAR REGISTRATION DOCUMENT 2015 57 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES ORGANIZATION CHART Franchising is governed by the laws of the various countries where the Group operates through franchisees. Certain laws require franchisers to provide a significant amount of information to potential franchisees but do not require registration. Other laws require registration or the provision of information in connection with the establishment of franchises. In order to ensure harmonized management of its franchise network, the large majority of franchise agreements that the Group enters into internationally are governed by French law. Article L. 330-3 of the French Commercial Code provides that any person who provides another person with a trade name, trademark or brand while requiring from that other person a commitment of exclusivity or quasi-exclusivity in order to carry on business must provide that other person with information prior to signing any contract concluded in the common interest of both parties. This provision applies to franchise agreements, which include an obligation of exclusivity on the part of the franchisee. The Group’s franchise agreements that are governed by French law comply with this obligation. 1.7 ORGANIZATION CHART Europcar Groupe S.A., the Group’s non-operational holding company, directly or indirectly holds all of the entities comprising the Group and as such lays down certain broad policies. For instance, it determines the Group’s strategy and the resources necessary for its implementation, as well as its commercial policy. Europcar Groupe S.A. assists its subsidiaries through a number of support functions. On September 28, 2006, it concluded with Europcar International SASU a services agreement pursuant to which the Company provides ECI with its know-how regarding fleet management, sales, marketing, communications, Human 58 EUROPCAR REGISTRATION DOCUMENT 2015 Resources management, accounting, finance, operations and legal services. In consideration for these services, the Company receives monthly payments from Europcar International SASU. Europcar Groupe S.A. was listed on the regulated market of Euronext Paris on June 26, 2015 (Compartment A; ISIN code: FR0012789949; Ticker: EUCAR). Trading in Europcar Group shares began on June 26, 2015 in the form of “promesses d’actions” (“Europcar Prom”). Settlement and delivery of the shares in the global offering took place on June 29, 2015, and market trading of the share commenced on June 30, 2015. The offering price was set at €12.25 per share. OVERVIEW OF EUROPCAR AND ITS ACTIVITIES ORGANIZATION CHART 1.7.1 Simplified Group organizational chart 01 The following chart presents the legal organization of the Group as well as the percentage that Europcar Groupe S.A. holds directly or indirectly in the share capital of its subsidiaries as of the date of this Registration Document. EUROPCAR GROUPE S.A. (France) 100% E-Car Club Ltd (UK) E-Car Club Holding Ltd (UK) 60.8% Europcar Lab UK Ltd (UK) Ubeeqo S.A.S. (UK) 25% 100% Car2go Europe GmbH (Germany) 100% Europcar Holding PTY Ltd (Australia) Europcar IB. SA (Spain) Europcar Lab S.A.S. (France) 99% 99.99% Europcar International S.A.S.U. und Co. OHG (Germany) 0.01% Europcar France S.A.S. (France) EUROPCAR INTERNATIONAL S.A.S.U. (France) 74.22% Europcar S.A. (Belgium) 100% 100% Europcar Internacional Aluguer de Automoveis. SA (Portugal) 100% Europcar Autovermietung GmbH (Germany) 25.77% Europcar Services. Unipessoal. Lda (France) BVJV Ltd (Nouvelle-Zélande) 100% Europcar Italia. SpA Italy 100% Europcar UK. Ltd (UK) PremierFirst Vehicle Rental EMEA Holdings Ltd (UK) 100% PremierFirst Vehicle Rental Holdings Ltd (UK) SMJV Ltd (Nouvelle-Zélande) 100% EUROPCAR HOLDING S.A.S. (France) 100% 100% 100% 100% 100% 0.01% 1% Europcar Australia PTY Ltd (Australia) CLA Holdings PTY Ltd (Australia) 100% 75.7% 100% G1 Holdings PTY Ltd (Australia) 100% 100% 100% Europ-Hall S.A.S. (France) Europcar Group UK. Ltd (UK) 100% CLA Trading PTY Ltd (Australia) Holding company Operational company 1.7.2 Subsidiaries and equity investments 1.7.2.1 Significant subsidiaries The Company’s principal direct and indirect subsidiaries are described below. a Europcar International SAS (“ECI”) is a French singleshareholder simplified stock company (Société par actions simplifiée), the registered office of which is located at 2 rue René Caudron, Bâtiment OP, 78960 Voisins-le-Bretonneux, France, and registered with the Versailles Trade and Companies Register under number 542 065 305. The Company directly holds 100% of the share capital and voting rights of ECI. ECI’s main role is as an operational holding company for the Group. It directly or indirectly holds the Group’s subsidiaries and equity investments. At the date of this Registration Document, ECI is the holder of some of the Group’s principal trademarks, including Europcar®. It negotiates and manages the Group’s international agreements and partnerships. It manages and operates the principal information systems. EUROPCAR REGISTRATION DOCUMENT 2015 59 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES ORGANIZATION CHART a Europcar Holding SAS is a French single-shareholder simplified stock company (Société par actions simplifiée), the registered office of which is located at 2 rue René Caudron, Bâtiment OP, 78960 Voisins-le-Bretonneux, France, and registered with the Versailles Trade and Companies Register under number 428 713 937. The Company indirectly holds 100% of the share capital and voting rights of Europcar Holding SAS. Europcar Holding SAS directly or indirectly holds some of the Group’s subsidiaries and centralizes the Group’s finances. a Europcar France SAS is a French single-shareholder simplified stock company (Société par actions simplifiée), the registered office of which is located at 2 rue René Caudron, Parc d’Affaires “Le Val Saint Quentin”, Bâtiment L, 78960 Voisins-le-Bretonneux, France, and registered with the Versailles Trade and Companies Register under number 303 656 847. The Company indirectly holds 100% of the share capital and voting rights of Europcar France SAS. Europcar France SAS’s principal business is short-term vehicle rental in France. a Europcar International SASU und Co OHG is a German partnership, the registered office of which is located at 81 Tangstedter Landstrasse, 22415 Hamburg, Germany, and registered with the Hamburg Trade Register under number HRA83202. The Company indirectly holds 100% of the share capital and voting rights of Europcar International SASU und Co OHG. Europcar International SASU und Co OHG is the Group’s holding company in Germany. a Europcar Autovermietung GmbH is a German limited liability company, the registered office of which is located at 81 Tangstedter Landstrasse, 22415 Hamburg, Germany, and registered with the Hamburg Trade Register under number HRB42081. The Company indirectly holds 100% of the share capital and voting rights of Europcar Autovermietung GmbH. Europcar Autovermietung GmbH’s principal business is short-term vehicle rental in Germany. a Europcar SA is a Belgian limited liability corporation (Société anonyme), the registered office of which is located at 281 rue Saint-Denis, 1190 Forest, Belgium, and registered with the Belgian Trade Register under number 0 413 087 168. The Company indirectly holds 100% of the share capital and voting rights of Europcar SA. Europcar SA’s principal business is short-term, medium-term and long-term vehicle rental in Belgium. a Europcar UK Ltd is an English limited liability company, the registered office of which is located at James House, 55 Welford Road, Leicester LE2 7AR, United Kingdom, and registered with the Registrar of Companies of England and Wales under number 875561. The Company indirectly holds 100% of the share capital and voting rights of Europcar UK Ltd. Europcar UK Ltd is the Group’s holding company in the United Kingdom. 60 EUROPCAR REGISTRATION DOCUMENT 2015 a Europcar Group UK Ltd is an English limited liability company, the registered office of which is located at James House, 55 Welford Road, Leicester LE2 7AR, United Kingdom, and registered with the Registrar of Companies of England and Wales under number 1089053. The Company indirectly holds 100% of the share capital and voting rights of Europcar Group UK Ltd. Europcar Group UK Ltd’s principal business is short-term vehicle rental in the United Kingdom. a Europcar Italia S.p.A is an Italian single-shareholder stock company, the registered office of which is located at 32 Corso Italia, 39100 Bolzane, Italy, and registered with the Bolzane Trade Register under number 207101. The Company indirectly holds 100% of the share capital and voting rights of Europcar Italia S.p.A. Europcar Italia S.p.A’s principal business is short-term vehicle rental in Italy. a Europcar Internacional Aluguer de Automoveis SA is a Portuguese limited liability corporation, the registered office of which is located at 17 Rua Carlos Alberto Mota Pinto, Lisbon, 10996095, Portugal and registered with the Lisbon Trade Register under number 500074135. The Company indirectly holds 100% of the share capital and voting rights of Europcar International Aluguer de Automoveis SA. Europcar Internacional Aluguer de Automoveis SA’s principal business is short-term vehicle rental in Portugal. a Europcar IB SA is a Spanish company, the registered office of which is located at 16-18 Avenida del Partenon, 2a planta, Campos de las Naciones, Madrid, 28042, Spain, and registered with the Madrid Trade Register under number 5999. The Company indirectly holds 100% of the share capital and voting rights of Europcar IB SA. Europcar IB SA’s principal business is short-term vehicle rental in Spain. a CLA Trading Pty Ltd is an Australian limited liability company, the registered office of which is located at 158 Mickleham Road - Tullamarine, Victoria, VIC 3044, Australia, and registered with the Victoria Trade Register under number ACN 282 220 399. The Company indirectly holds 100% of the share capital and voting rights of CLA Trading Pty Ltd. CLA Trading Pty Ltd’s principal business is short-term vehicle rental in Australia. a BVJV Ltd is a New Zealand limited liability company whose registered office is located at 848 Colombo street, Christchurch, New Zealand and is registered with the commercial registry under number AC 117 1885. The Company indirectly holds 100% of the capital and voting rights of BVJV Ltd. The main business of BVJV Ltd is short term car rental in New Zealand. For a description of the Group’s other consolidated subsidiaries, see Note 34 “Group Entities” to the 2015 financial statements included in Section 3.4 “Consolidated financial statements and Statutory Auditors’ report”. OVERVIEW OF EUROPCAR AND ITS ACTIVITIES ORGANIZATION CHART 1.7.2.2 Acquisitions and disposals of subsidiaries in 2015 In July 2015, the Group acquired, via its UK subsidiary Europcar Lab UK, a majority stake of 60.8% in E-Car Club, the United Kingdom’s first electric pay-per-use car-sharing company. 1.7.2.3 Ownership As of the date of this Registration Document, the Group holds 25% of the share capital and voting rights of Car2go Europe (GmbH), consolidated by the equity method in the Group’s consolidated financial statements included in Section 3.4 “Consolidated financial statements and Statutory Auditors’ report”. 1.7.2.4 EC Finance Plc EC Finance Plc (“ECF”) is a special-purpose, autonomous financing vehicle formed in connection with the issuance of the EC Finance Notes, which are used to finance part of the Group’s fleet. All of EC Finance Plc’s common shares are held by TMF Trustee Ltd, an English entity, in its capacity as trustee for a charitable trust established under English law. EC Finance Plc has no material operations. The Company is deemed to indirectly control EC Finance Plc, which is included in the Group’s scope of consolidation. For more information on the EC Finance Notes, see Section 3.2.3 “Description of the financing as of December 31, 2015”. 1.7.2.5 Securitifleet Entities Securitifleet S.A.S.U. and Securitifleet S.p.A are, respectively, 100% and 94% held by Securitifleet Holding SA, which in turn is controlled by State Street Administration Services Limited, a special purpose, autonomous vehicle governed by Irish law: a Securitifleet SASU is a single-shareholder simplified stock company (Société par actions simplifiée), the registered office of which is located at 57 avenue de Bretagne, 76100 Rouen, France, and registered with the Rouen Trade and Companies Register under number 443 071 816. Securitifleet SASU is a special purpose, autonomous company set up in connection with the Group’s securitization structure and has as its sole purpose the acquisition and ownership of vehicles to be leased to Europcar France S.A.S.; and 01 a Securitifleet S.p.A is an Italian stock company, the registered office of which is located at 32 Corso Italia, 39100 Bolzane, Italy, and registered with the Bolzane Trade Register under number 205586. Securitifleet S.p.A is a special purpose, autonomous company set up in connection with the Group’s securitization structure and has as its sole purpose the acquisition and ownership of vehicles to be leased to Europcar Italia S.p.A. Securitifleet GmbH and Securitifleet S. L are, respectively, 90% and 95% held by Securitifleet Holding Bis SASU, itself controlled by Structured Finance Management Corporate Services Ltd, a special purpose, autonomous vehicle governed by Irish law. a Securitifleet GmbH is a German limited liability company, the registered office of which is located at 81 Tangstedter Landstrasse, 22415 Hamburg, Germany, and registered with the Hamburg Trade Register under number HRB 91341. Securitifleet GmbH is a special purpose, autonomous company set up in connection with the Group’s securitization structure and has as its sole purpose the acquisition and ownership of vehicles to be leased to Europcar Autovermietung GmbH; a Securitifleet S., L is a Spanish limited liability company, the registered office of which is located at C/Trespaderne, 19 Madrid, Spain, registered with the Madrid Trade Register, Sheet M-310,150, Book 17,955, page 92, and holding Tax Identification Code B-83382549. Securitifleet S. L is a special purpose, autonomous company set up in connection with the Group’s securitization structure and having as its sole purpose the acquisition and ownership of vehicles to be leased to Europcar IB SA. The above-mentioned Securitifleet entities are included in the Group’s scope of consolidation. EUROPCAR REGISTRATION DOCUMENT 2015 61 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES RESEARCH AND DEVELOPMENT, PATENTS AND LICENSES The following organizational chart sets forth the legal organization of the Securitifleet Companies at the date of this Registration Document. For a presentation of the links between the Europcar operating entities and the Securitifleet companies, please see the graphic shown in Section 3.2.3 “Description of the financing as of December 31, 2015”. Structured Finance Management Corporate Services (Ireland) Ltd Sanne Capital Market Ireland Ltd 100% Europcar Groupe S.A. (France) 91.70% Europcar Autovermietung GmbH (Germany) Securitifleet Holding Bis S.A.S.U (France) 100% 8.26% Securitifleet Holding S.A. (France) Europcar International S.A.S.U. (France) 5% 90% Securitifleet GmbH (Germany) 95% Securitifleet S.L. (Spain) 5% 100% 5% 94% Securitifleet S.A.S.U. (France) 100% SFL S.A.S.U. (France) Securitifleet S.p.A. (Italy) 6% Europcar Italia S.p.A. (Italy) Ad hoc entities Securitifleet holdings Securitifleet operational companies 1.8 RESEARCH AND DEVELOPMENT, PATENTS AND LICENSES 1.8.1 Research and development The Group does not conduct any research and development activities. However, it is constantly searching for innovative solutions. In 2014, it created the “Europcar Lab,” an idea incubator to support the Group’s strategic projects. 62 EUROPCAR REGISTRATION DOCUMENT 2015 Please see Section 1.6.2 “Europcar Lab / Mobility solutions” for a description of Europcar Lab. OVERVIEW OF EUROPCAR AND ITS ACTIVITIES PROPERTY, PLANT AND EQUIPMENT 1.8.2 Intellectual property, licenses, usage rights, and other intangible assets The Group holds most of the material intellectual property rights used in connection with its business, which enables it in the vast majority of cases to provide services to its customers without dependence on third parties. (ii) rights relating to the “GreenWay®” technology, the Group’s complete commercial software solution, principally in the areas of fleet management, e-commerce, reservations and global distribution, as well as rental activities. (iv) Ostergaard Biller A/S in Denmark, the Faroe Islands and Greenland) and (v) InterRent AS in Norway, and where the services provided so require, ECI grants its partners and franchisees a license to certain of its intellectual property rights (in particular to its trademarks and Greenway technology) in a given territory. ECI is also party to a cross-licensing agreement with Advantage OpCo (“Advantage”) pursuant to which (i) Advantage grants ECI an exclusive license to certain “Advantage” trademarks in the countries where the Group is present or has a franchise, with the exception of the United States (although the license does cover Puerto Rico) and (ii) ECI grants Advantage an exclusive license to certain “Europcar,” “Privilège” and “Moving your way” trademarks in the United States (but not covering Puerto Rico). The licenses are nonexclusive and non-transferable for a duration equal to the term of the joint venture or franchise agreements in connection with which they are granted. These licenses are not the subject of specific fees, but instead are taken into account in the overall negotiation of the partnership or franchise agreements to which they apply. In connection with several partnerships and franchise agreements outside of France (in particular with (i) Discount Car & Truck Rentals Ltd in Canada, (ii) AMAG Services AG in Switzerland and Lichtenstein, (iii) ARAC GmbH in Austria, For details of the valuation of the Group’s brands, see Note 14 “Intangible assets” to the 2015 financial statements” included in Section 3.4 “Consolidated financial statements and the Statutory Auditors’ report”. Most of these rights are held by ECI and ECG, with the remainder (for distinctive marks used in a particular country) held by local Group entities. The Group’s intellectual property rights primarily comprise: (i) rights to distinctive marks, such as trademarks or domain names, in particular those including the names “Europcar,” “InterRent” and “Keddy”. These intellectual property rights are registered or in the process of being registered in most of the countries where the Group does business, in order to protect them appropriately for the related activities; and 01 1.9 PROPERTY, PLANT AND EQUIPMENT As of December 31, 2015, the Group held property, plant and equipment with a gross value of €282.1 million. The Group also leases some of its asset write-offs, in particular certain buildings and technical equipment. For 2015, rental charges totaled €67.1 million. Tangible fixed assets held or leased by the Group consist mainly of: a administrative buildings and offices, for the Group’s administrative and commercial needs, in all of the countries where the Group does business. The Company’s registered office is in Voisins le Bretonneux, Saint-Quentin-en-Yvelines, France, and occupies Bâtiment OP of the “Parc d’Affaires le Val Saint-Quentin,” which includes 5,900 square meters of rental office space, as well as parking spaces. The Company rents this building pursuant to a commercial lease for office space entered into on May 4, 2011, for a fixed term of nine years and three months, beginning on October 1, 2012. The initial nine year three month duration is fixed and irrevocable; the Company waived its right to terminate the lease for the first three three-year term there under. Europcar also rents registered offices, sales offices and service facilities in each Corporate Country. In addition, the Group owns buildings in some Corporate Countries, in particular in Germany, Spain and the United Kingdom, in which the registered offices for those Corporate Countries are located; a rental stations, primarily located in or near airports and train stations, as well as in business and residential neighborhoods. Europcar rents or operates the majority of the 1,034 stations that the Group directly manages, pursuant to concessions awarded by governmental authorities and leases with private entities. The leases and concession agreements generally require the payment of rent or minimum concession fees, EUROPCAR REGISTRATION DOCUMENT 2015 63 01 OVERVIEW OF EUROPCAR AND ITS ACTIVITIES PROPERTY, PLANT AND EQUIPMENT and in certain countries also require the relevant Europcar entity to pay or reimburse operating fees, additional rent, or concession fees that are greater than the guaranteed minimum, calculated based on a percentage of revenues or sales at the locations in question; a technical infrastructure for servers and data centers; and 64 EUROPCAR REGISTRATION DOCUMENT 2015 a fueling equipment and car-washing facilities at all of the Group’s stations. This tangible fixed property is used as security for the Group’s corporate financing, as explained in more detail in Note 15 to the 2015 financial statements included in Section 3.4 “Consolidated financial statements and Statutory Auditors’ report”. 02 RISK FACTORS 2.1 RISKS RELATING TO THE GROUP’S INDUSTRY AND MARKETS 66 2.2 RISKS RELATED TO THE BUSINESS 69 2.3 RISKS RELATING TO THE GROUP’S FINANCIAL STRUCTURE AND PROFILE 79 REGULATORY AND LEGAL RISKS 85 2.4 2.5 REGULATORY, LEGAL AND ARBITRATION PROCEEDINGS 92 2.6 FINANCIAL RISKS 94 2.7 INSURANCE AND RISK MANAGEMENT 94 EUROPCAR REGISTRATION DOCUMENT 2015 65 02 RISK FACTORS RISKS RELATING TO THE GROUP’S INDUSTRY AND MARKETS Investors should consider all of the information set forth in this Registration Document, including the following risk factors, before deciding whether to invest in the Company’s shares. Such risks are, as of the date of this Registration Document, the risks that the Company believes, were they to occur, could have a material adverse effect on the Group, its business, financial results, financial condition and prospects. The Group believes that, as of the date of filing this Registration Document, there are no significant risks other than those presented in this Chapter. Additional risks that are not known at the date hereof, or that the Group currently considers immaterial based on the information available to it, may have a material adverse effect on the Group, its results of operations, financial condition or prospects. 2.1 RISKS RELATING TO THE GROUP’S INDUSTRY AND MARKETS 2.1.1 Risks related to the high level of competition in the vehicle rental industry The vehicle rental industry is a competitive market. The Group competes at the international level primarily with a number of global vehicle rental companies such as Hertz, Avis, Enterprise and Sixt. The Group also competes in specific regions or countries with a number of smaller regional companies (such as GoldCar in Europe). Enterprise, which regained control of its National and Alamo brands in Europe, the Middle East and Africa in December 2014, could become a more significant competitor in several of the Group’s main markets. In particular regions, some of the Group’s competitors and potential competitors may have greater market share, more technical staff, larger customer bases, lower cost bases, more established distribution channels or greater brand recognition and may adapt more rapidly than the Group does to respond to expectations and changes in demand in the regions in which they operate. On a worldwide basis, some of these competitors and potential competitors may have greater financial or marketing resources. The market shares of the leading participants of the vehicle rental market in the Group’s European Corporate Countries were approximately 19% for Europcar, 13% for Avis, 12% for Hertz, 12% for Sixt 11% for Enterprise in 2014 (source: KPMG Study, on the basis of the mid-point of estimated market shares, based on company revenues excluding franchisees, refer to Section 1.3 “Presentation of the Group’s market and competitive environment”). Price is one of the industry’s main competitive factors. Pricing is significantly affected by the supply of vehicles available for rent relative to demand, and oversupply of rental vehicles relative 66 EUROPCAR REGISTRATION DOCUMENT 2015 to demand can result in intense pricing pressure as vehicle rental companies seek to maintain high fleet utilization rates by rapidly adapting their fleet capacity to demand. Vehicle rental companies adjust fleet size based on their demand and supply forecasts as well as competitive positioning strategies. A number of variables complicate the accuracy of such forecasts, including the variability of other vehicle rental companies’ fleet sizes and the relative dispersion of the European market, which may lead to mismatches between supply and demand. The Group’s competitors may also seek to compete aggressively on the basis of price in order to protect or gain market share. The Group risks losing rental volume to the extent that its competitors reduce their prices and the Group does not match or provide competitive pricing or if price increases the Group seeks to implement make it less competitive. To the extent that the Group does not match or remain within a competitive margin of its competitors’ prices, it could lose rental volume. If competitive pressures require the Group to match competitors’ prices but the Group is not able to reduce operating costs correspondingly, then the Group’s results of operations and financial condition could be materially and adversely affected. Furthermore, the emergence of new mobility solutions creates opportunities but also carries risks. The arrival of new potential competitors such as companies offering car-sharing and carpooling services and their growing presence in the mobility market may also affect the Group’s competitive position. RISK FACTORS RISKS RELATING TO THE GROUP’S INDUSTRY AND MARKETS 2.1.2 Risks related to structural changes in the vehicle rental market The vehicle rental market has been undergoing structural changes that have affected its competitive dynamics in recent years. The increasing use of the Internet for vehicle rental reservations is a significant structural change that has increased and will likely continue to increase competitive transparency and thus potential price pressure in the vehicle rental industry. The percentage of vehicle rental reservations made through the Internet (including through rental brokers) has significantly increased in recent years, from 27% of the Group’s reservations in 2008 to 54% in 2015. The Internet’s popularity is due, among other things, to its ease of use (including for last minute bookings) and the fact that it enables price and service comparisons. In addition, the Group seeks to maintain good relationships with brokers, based on a multi-brand and multiproduct strategy. In particular, the Group benefits from support during low seasons and certain prepayments and offers brokers in this respect guaranteed availability during high seasons. The Internet also enables cost-conscious customers, in particular business travelers who generally make reservations through their purchasing departments, to obtain the lowest rates 2.1.3 and best and clearest terms from vehicle rental companies for any given trip. This increase in transparency is ongoing and may continue to increase the intensity of competition as well as the homogenization of offers such that price could increasingly become the primary, or even sole, differentiating factor. Trends in regulation with respect to consumer rights may also push the market towards a homogenization of offers. See “Consumer Protection Regulations in the EEA” under Section 1.6.11.1 “Consumer Protection Regulations” of this Registration Document. These trends could have a material adverse effect on the Group’s business, results of operations, financial condition and prospects. 02 In parallel with increased pricing transparency and the recent economic downturn, individuals and businesses have been increasingly focused on low-cost travel and many companies have implemented measures to reduce business travel costs. As a result, the vehicle rental market has also witnessed increased demand for smaller economy vehicles, which has required providers to adjust their fleet. Failure to adapt to these market changes, together with increased competition, could have a material adverse effect on the Group’s profitability. Risks related to the weakening of macro-economic conditions or in travel demand in Europe or the other areas in which the Group operates Europcar benefits from an international network and operates primarily in Europe. Of Europcar’s total revenue (before intra-group eliminations and holdings) for the year ended December 31, 2015, 92.7% and 7.3% was generated in Europe and the Rest of the World, respectively. Demand for vehicle rentals in a given region, and corporate rentals in particular, is affected by trends in the gross domestic product (GDP). Declines in or stagnation of GDP negatively impacts the level of vehicle rental demand. For example, the vehicle rental industry in general and the Group in particular were negatively affected by the global financial and ensuing economic crisis beginning in 2008/2009 and again in Europe in 2011/2012 by the sovereign debt crisis. Such crises resulted in a tightening of the credit markets, a reduction in business and leisure travel, reduced consumer spending and an increase in volatility of fuel prices, all of which negatively affected the vehicle rental industry, particularly corporate rentals. Although macroeconomic conditions improved globally and in the Group’s key markets in 2014 and 2015, current conditions in and outlook for the Euro-zone economy remain uncertain, with a persistent risk of stagnation or deflation, as well as the possibility of the reemergence of a sovereign debt crisis. In particular, in January 2015, the International Monetary Fund (IMF) released its forecasts of growth in the Euro-zone of 1.2% in 2015 and 1.4% in 2016. A deflationary environment in Europe would limit the Group’s growth prospects and any deterioration in the Eurozone economy could adversely affect the Group’s business, results of operations, financial condition and prospects. Vehicle rental demand, particularly in the leisure segment, is also affected by trends in air travel, which themselves are in turn affected both by macroeconomic conditions as well as by specific factors such as flight ticket prices, fuel price trends, work stoppages, terrorist incidents (or a perceived heightened risk of incidents), natural disasters, epidemics, military conflicts or government responses to any of these events. The Group believes that the impact of terrorist acts, such as the Paris attacks in November 2015, on its financial performance in fiscal year 2015 was very limited. Nevertheless, if repeated attacks were to occur in Europe, it could have a significant EUROPCAR REGISTRATION DOCUMENT 2015 67 02 RISK FACTORS RISKS RELATING TO THE GROUP’S INDUSTRY AND MARKETS adverse effect on the Group’s activities, results of operations and financial position. Rentals at its airport rental stations were responsible for 42% of the Group’s total rental revenue for the year ended December 31, 2015. Europcar has significant alliances and partnership arrangements with a number of major airlines that generate a significant source of demand for its services. Accordingly, a substantial portion of Group revenue 2.1.4 Vehicle rental demand is also highly sensitive to weather conditions. The tendency towards last minute reservations (itself resulting in part from the increasing weight of Internetbased distribution channels) has increased this sensitivity. Bad weather, particularly in the summer months, could reduce demand during this critical period of the year. A sharp reduction in demand due to poor weather may not be anticipated by the Group’s fleet management planning, and could have a material adverse effect on the Group’s revenues and profitability. The Group purchases vehicles for its fleet based on anticipated fluctuations in demand, in particular seasonal fluctuations. The necessary variation in fleet levels also results in higher levels of debt in the summer months compared to other times of year, as additional capital is required to fund fleet acquisitions. The Group manages its cost base and investment decisions in line with forecast activity levels and prior experience. Any difference between forecasted and actual activity, in particular during peak periods, could have a material adverse effect on pricing both during the peak periods and in the “shoulder” periods before and after them and therefore on the Group’s business, results of operations and financial condition. Risks related to the rapid development of the vehicle rental industry, in particular due to the advent of new mobility solutions The vehicle rental industry has been evolving and is facing further and potentially substantial structural changes due to changing customer preferences and usages combined with and driven by technological change. The evolution of the mobility solutions market poses risks in addition to opportunities, (see Sections 1.3 “Presentation of the Group’s Market and Competitive Environment” and 1.5 “Strategy” of this 68 Uncertainty and volatility with respect to economic conditions and air travel frequency levels also complicate demand trend projections and hence fleet management. Risks related to the highly seasonal nature and sensitivity to weather conditions of the vehicle rental business The third quarter of the year has historically been the Group’s strongest quarters due to higher levels of leisure travel in the summer months. As an example, for the year ended December 31, 2015, the third quarter accounted for 32.3% of the Group’s revenue for the year and 61.5% of its Adjusted Corporate EBITDA. Any occurrence that disrupts rental activity during the second or third quarters could have a significant material adverse effect on the Group’s revenues and profitability, given the existence of substantial fixed costs. 2.1.5 is strongly correlated with the level of air traffic. Any event that disrupts or reduces business or leisure air travel could therefore have a material adverse effect on the Group’s business, results of operations, financial condition and prospects. EUROPCAR REGISTRATION DOCUMENT 2015 Registration Document), to the extent that the Group could fail to adapt quickly enough to meet customer expectations and seize opportunities in this evolving market. In addition, there is a risk of cannibalization of products or services proposed by new entrants in the vehicle rental market or by other parties in related markets, which may gain more market acceptance and could result in the decline of vehicle rental use. RISK FACTORS RISKS RELATED TO THE BUSINESS In order to keep pace, the Group must concentrate its resources on the products, services and technologies that it believes, according to its estimates, will provide the most value or will achieve substantial customer acceptance and in which it has or can acquire or develop the appropriate technical expertise for their operation (see Section “Europcar Lab / Mobility Solutions” of this Registration Document). Due to the evolving nature of the technologies and customer usages, however, the Group’s efforts and investments may not turn out to be appropriately focused on products and services that could gain market acceptance. As part of the Group’s strategy to expand into new mobility solutions, it has entered into and may continue to enter into long-term agreements and joint ventures with strategic partners, such as the Car2go Europe joint venture with Daimler, and make acquisitions, such as its recent acquisition of Ubeeqo and E-Car Club. However, joint ventures and acquisitions are themselves subject to risks inherent to this type of structure or transaction (see Section 2.2.11 “Risks related to the deployment of the Group’s strategy” of this Registration Document). The Group’s prospects depend in part on its ability to maintain a product and service portfolio that is attractive to its existing and prospective customers and to continue to introduce new products and services successfully on a timely basis. The Group’s failure to keep pace with change in the vehicle rental business or to invest in products or technologies that will become commercially accepted with a view to ensuring the successful marketing of new services within the desired timeframe, may lead to a loss of market share and could adversely affect the Group’s business, results of operations, financial condition and prospects. 02 2.2 RISKS RELATED TO THE BUSINESS 2.2.1 Risks related to the Group’s ability to develop and maintain favorable brand recognition The Group invests in its brands and incurs substantial expense to promote its brands, including through partnerships and advertising campaigns. Factors affecting brand recognition are often outside the Group’s control, however, and such efforts may not be successful (for examples, see Sections 2.4.3 “Risks related to the protection of intellectual property rights” and 2.5 “Regulatory, legal and arbitration proceedings” of this Registration Document). The Group is also in the process of deploying its InterRent® brand, and no assurances can be given that the InterRent brand will become as well-established as the Europcar brand in its targeted segment. The Group is also rolling out the Keddy brand, launched in March 2015 to market a targeted broker product specifically aimed at tour operators, travel agencies and on-line brokers. More generally, unfavorable publicity concerning the Group’s brands or the industry, and in particular, as the Group’s leisure rental activity is increasingly reliant on online sales, any negative publicity on the Internet or social media, could damage the Group’s brands and accordingly have a material adverse effect on its business, results of operations, financial condition and prospects. The risk of reputational damage to the Group’s brand is magnified by the existence of its extensive network of franchisees, agents and independent partners (see Section 1.6.5 “Europcar’s Network” of this Registration Document). While the Group has implemented Brand Guidelines that specify the conditions under which its partners, franchisees and agents may reproduce and/ or represent its brands and it ensures, in particular via Internet monitoring, that franchisees, agents and partners adhere to its standards and thereby uphold and promote its brands that they use under license, any failure by them to do so could adversely affect the brands’ reputation. This could in turn make it more difficult for the Group to attract new franchisees, agents or partners and thus compromise its growth strategy. EUROPCAR REGISTRATION DOCUMENT 2015 69 02 RISK FACTORS RISKS RELATED TO THE BUSINESS 2.2.2 Risks related to the potential inability to continue operations on acceptable terms at major airports and train stations For the year ended December 31, 2015, revenue generated by rentals from airport stations represented 42% of total Group rental revenue in Corporate Countries. The number of rental stations in airports as a percentage of the Group’s total number of stations remained stable at between 16% over 2015. The Group operates airport and train station rental locations pursuant to concessionary arrangements that have terms typically of three to five years. While historically such arrangements have been renewed, the commercial terms may 2.2.3 Risks related to fleet supply and financing The Group’s fleet is composed of vehicles purchased from a number of automobile manufacturers. During the year ended December 31, 2015, the Group acquired approximately 30% of its fleet from Volkswagen, 15% from General Motors, 13% from Fiat, 11% from Renault, 9% from Peugeot Citroen, 7% from Daimler, 6% from Hyundai, 3% from Ford and the remaining 7% from other manufacturers, with the fleet mix by manufacturer varying by country. Any of these automobile manufacturers may decide to significantly curtail production or sales to the vehicle rental industry as a result of a number of factors. Generally speaking, car manufacturers limit the number of vehicles sold to short-term rental companies to a percentage of their total sales of new vehicles. The percentage varies between 8 and 15% based on the manufacturer. In addition, depending on market conditions, sales of vehicles to rental companies may be less profitable for automobile manufacturers than other sales channels or may not suit their marketing and branding strategy at a given time. Indeed, sales to the vehicle rental industry have historically been relatively less profitable for automobile manufacturers due to sales incentive and other discount programs that allow fleet purchasers such as Europcar to decrease the average holding costs for their vehicles. Fleet supply and holding costs could increase if automobile manufacturers implement strategies to limit sales to the vehicle 70 be adjusted and there can be no assurance that they will be renewed on similar terms (in particular due to an upward trend in commissions paid to airports reflecting inflation to be passed on to the end consumer, where applicable). A potential inability to continue operations on acceptable terms at major airports and train stations currently within the Europcar network could have a material adverse effect on the Group’s business, results of operations and financial condition. EUROPCAR REGISTRATION DOCUMENT 2015 rental industry or improve the profitability of such sales (e.g., by offering lower discounts or repurchase prices), and there can be no assurance that the Group will be able to pass on such increased costs to its rental customers. If the Group is unable to obtain favorable pricing and other terms when it acquires vehicles and is unable to pass on increased costs to customers, the Group’s results of operation and financial condition could be materially adversely affected. For further information on the Group’s expenses related to vehicle purchases and costs related to purchasing and selling vehicles, see Sections 3.3.1 “Historical Investments” and the information under “Cost Structure and Operational Efficiency” in Section 3.1.1.2 “Key factors affecting the Group’s results” of this Registration Document. The terms of the Group’s fleet financing vary widely, depending on the supplier and the market in which the vehicles are to be used. While the Group has benefited from credit terms that are in line with its activity, there can be no assurance that the Group’s principal fleet suppliers will continue to offer credit, through their financing divisions, on the same terms in the future. Adverse changes to credit terms have in some instances resulted and may in the future result in an increase in the Group’s debt funding requirement, which the Group may not be able to satisfy by other means on more attractive terms. RISK FACTORS RISKS RELATED TO THE BUSINESS 2.2.4 Risks related to the financial condition of automobile manufacturers and dealers upon which it relies to supply its fleet The Group relies to a significant extent on contractual agreements with a limited number of automobile manufacturers and dealers; Volkswagen, Fiat, General Motors and Renault represented approximately 69% of the purchases made by the Group to supply its fleet in 2015. The automobile industry has, in the past, been significantly impacted by the economic recession, which seriously challenged U.S. automakers in particular, and ultimately led to filings for Chapter 11 bankruptcy protection by Chrysler and General Motors in 2009. Although such automakers have since seen improvements in their financial conditions and benefited from funds received as part of the U.S. federal government automobile industry bail out, they and other automakers outside the U.S. could be vulnerable to uncertain market conditions and risks associated with renewed economic downturns in the U.S. and Europe. Furthermore, changes in the automotive sector could accelerate the concentration of automakers, ultimately resulting in the disappearance of certain brands or models. Any economic or financial distress affecting manufacturers, dealers and their suppliers of vehicle components, could also cause them to raise the prices the Group pays for vehicles or to reduce their supply. As a result, there is no guarantee that the Group will continue to be able to obtain vehicles at competitive terms and conditions or in the form of the particular vehicle sales arrangements on which the Group currently relies. In particular, the Group relies on buy-back arrangements (whereby the Group’s vehicles are repurchased by the manufacturer or dealer on pre-established terms after a certain pre-determined period) to limit potential residual risk with respect to vehicles purchased under the programs, to enable financing on the basis of the agreed repurchase price and to provide flexibility for fleet management. If vehicle acquisition costs increase and the Group is unable to pass on all or part of increased costs to its customers, or if the Group is unable to supply itself with vehicles by benefiting from buy-back arrangements at competitive terms and conditions, the Group’s results of operations and financial condition may be materially and adversely affected. 02 Furthermore, although the aforementioned U.S. automobile manufacturers that benefitted from Chapter 11 bankruptcy protection under U.S. law in 2009 have always been able to meet their buy-back arrangements with the Group, the Group could incur material expenses following a manufacturer or dealer default under its agreements with the Group as a result of bankruptcy proceedings or otherwise, or in the event a manufacturer or dealer is unwilling to repurchase vehicles whose residual value has decreased. In these circumstances, the Group may be unable to dispose of its vehicles at the prices specified under the repurchase program or calculated based on the guaranteed depreciation, or it may be unable to receive contractual premiums. Failure by a manufacturer or dealer to fulfill its aforementioned obligations could leave the Group with a substantial and uncertain unpaid claim particularly with respect to vehicles that have been (i) resold for an amount less than the amount contractually guaranteed and therefore subject to a payment obligation from the manufacturer or dealer for the loss incurred by the Group or (ii) returned to the manufacturer or dealer but for which the Group may risk not receiving any payment or only partial payment. Such failure to perform could lead the Group to incur a substantial loss. In the case of insolvency or default of a vehicle manufacturer or dealer, it may not be possible to recover all amounts owed to the Group under buy-back agreements in certain jurisdictions. If an automobile manufacturer or dealer were to become insolvent, applicable bankruptcy laws may prohibit the Group from asserting its rights with respect to the buy-back agreement under certain circumstances. Where the payment claims are secured by a retention of title provision, the enforcement of the security may be significantly delayed due to the time necessary to regain control of vehicles. Moreover, in some jurisdictions, the Group may still be subject to certain residual liabilities as a matter of law. The default probability of a manufacturer is monitored on a monthly basis through ratings by Standard & Poor’s and Moody’s. However, a downgrade of one or more manufacturers would have a material adverse effect on the eligibility of vehicles for financing and on the advance rate of the financing, and therefore on the Group’s liquidity. EUROPCAR REGISTRATION DOCUMENT 2015 71 02 RISK FACTORS RISKS RELATED TO THE BUSINESS 2.2.5 Risks related to the vehicles not covered by repurchase programs Approximately 92% of Europcar’s fleet purchased in 2015 was covered by Buy-Back Commitments. Residual values of the remaining vehicles not covered by repurchase programs, referred to as “risk vehicles”, are exposed to adverse pricing conditions and uncertainties in the used vehicle market. The Group’s ability to sell its vehicles in the used vehicle market place could become severely limited as a result of a number of factors, including the macro-economic environment, model changes, legislative requirements (e.g., changes to environmental legislation or vehicle taxes), and oversupply by manufacturers of new vehicles. A decline in used vehicle prices or a lack of liquidity in the used vehicle market may severely hinder the Group’s ability to resell “risk vehicles” without a loss on investment and could adversely affect the Group’s profitability. Although the Group has entered into several multi-year agreements for the buy-back of vehicles, the current relatively low percentage of “risk vehicles” in the Group’s rental fleet could increase as a result of market conditions or if manufacturers were reluctant to agree to sales with buy-back agreements or if they offered less attractive buy-back terms. Market trends in certain jurisdictions tend towards greater demand for low-cost vehicles, which may result in an increase in the percentage of “risk vehicles” in the Group’s fleet, since they are less costly to purchase than vehicles purchased in the context of repurchase programs. Automobile manufacturers may cease granting repurchase programs or modify the terms of repurchase programs from one year to another, rendering the purchase of vehicles in the context of such programs less attractive. The Group’s vehicles covered by repurchase programs may also fail to meet repurchase conditions, in particular condition and mileage requirements for returned vehicles. Vehicles that fail to meet repurchase conditions become “risk vehicles”. For the year ended December 31, 2015, the percentage of vehicles covered by buy-back programs converted into “risk vehicles” was 2.08%. 72 EUROPCAR REGISTRATION DOCUMENT 2015 The Group relies on repurchase programs for a substantial portion of its fleet financing. If the Group were to fail to purchase a significant part of its fleet through repurchase agreements at acceptable conditions, vehicle related debt financing would become more difficult to obtain on acceptable terms. See Section 2.3.3 “Risks related to the Group’s potential inability to continue financing vehicle acquisitions for its fleet via assetbacked financing, or to any unfavorable changes in assetbacked financing terms” of this Registration Document. Fleet holding costs represent a significant portion of the Group’s operating expenses and repurchase programs enable the Group to determine a substantial portion of its fleet holding cost expense in advance. Any increase in the proportion of “risk vehicles” in the Group’s fleet would decrease the Group’s ability to determine its fleet holding cost expense in advance. In addition, any reduction in the residual values of “risk vehicles” could cause the Group to sustain a loss during the ultimate resale of such vehicles and would affect its liquidity by decreasing the value of the asset base upon which financing is based. Any increase in the share of “risk vehicles” in the Group’s fleet would increase its exposure to fluctuations in the residual value of used vehicles. Repurchase programs provide increased flexibility to adjust the size of the Group’s fleet to respond to seasonal fluctuations in demand or in the event of an economic downturn, because such programs typically allow vehicles, under certain conditions, to be returned sooner than originally expected without risk of loss. This flexibility has enabled the Group to optimize its fleet holding costs and increase its profitability. There can be no assurance that the Group will be able to maintain the current percentage of buy-back vehicles in its rental fleet or that the same level of fleet-management flexibility will be maintained in the future, which could have a material adverse effect on the Group’s results of operations and financial condition. RISK FACTORS RISKS RELATED TO THE BUSINESS 2.2.6 Risk related to manufacturer recalls Vehicles in the Group’s fleet may be subject to recalls by their manufacturers. Under certain circumstances, recalls may cause the Group to attempt to retrieve rented vehicles from customers or to decline to rent available vehicles until the steps described in the recalls can be applied. If a large number of vehicles are the subject of simultaneous recalls, or if the necessary replacement parts are not in adequate supply, the Group may struggle to serve its customers for a period of several months. 2.2.7 02 Risks related to the contractual relationships with certain key partners and distribution channels In the leisure segment, the Group relies on a number of key targeted partnerships and distribution channels, which generate significant rental revenue and accounted for 37% of its vehicle rental reservations in 2015 (for more information on the Group’s partnerships in the leisure segment, see the information under “Partnerships to Reach “Leisure” “Customers” in Section 1.6.3 “Customers” (“Business”/“Leisure”) of this Registration Document), including, in particular: a in the airline sector, partnerships with airline companies such as easyJet, Aeroflot, Emirates, Qatar Airways and Air Caraïbes; a in the hotel sector, partnerships with large groups such as Accor and Hilton; a in the railway sector, partnerships with Thalys; a marketing partners such as credit card companies, credit institutions or membership organizations such as American Express, HSBC and Citibank; and 2.2.8 The Group could also potentially face liability claims if recalls concern vehicles that it has already re-sold. Depending on their number and severity, recalls could materially adversely affect the Group’s revenue, reduce the residual value of the vehicles involved, create customer service problems and harm the Group’s general reputation and the consumer’s view of the Group’s brand. a distribution channels such as traditional and online travel agencies or global distribution systems that connect travel agents, travel service providers and corporations to the Group’s reservation system. In the business segment, the Group also has numerous exclusive or non-exclusive contracts with large corporations, which cumulatively generate a substantial portion of the Group’s consolidated revenue. The loss of certain of these partnerships, distribution channels or contracts, unfavorable changes in their terms, including commission schedules or financial arrangements, the potential termination of certain of these contracts (a certain number of which may be terminated at any time by partners), a reduction in the volume of sales from certain partners or channels, or a party’s inability to process and communicate reservations to the Group could have a material adverse effect on the Group’s business, results of operations, financial condition and prospects. Risks related to contractual relationships with certain key suppliers in addition to automobile manufacturers The Group has a number of contractual agreements with suppliers other than automobile manufacturers, in particular insurance providers, information technology suppliers and call center suppliers. The Group relies mainly on AIG and in Spain depends on Allianz in relation to the mandatory insurance cover for its business to the extent that few insurance companies in Spain write such policies. See Section 2.4.2 “Risks Related to Liability and Insurance” and Section 2.7.1 “Insurance” of this Registration Document. The Group also has important relationships with several suppliers of software and services that it uses to operate its systems, manage reservations and its fleet and provide certain customer services. The Group has EUROPCAR REGISTRATION DOCUMENT 2015 73 02 RISK FACTORS RISKS RELATED TO THE BUSINESS outsourced a number of its call centers and is reliant on such suppliers with respect to a significant portion of its calls from customers. The suppliers on which the Group relies may be unwilling to extend contracts that provide favorable terms to the Group, or they may seek to renegotiate existing contracts with the Group. 2.2.9 Risks related to key contractual relationships with franchisees and agents Royalties received from franchisees represented €52.7 million for the year ended December 31, 2015. In addition to an entrance fee, and, upon renewal of their contracts, a territory fee, franchisees pay royalties representing a percentage of rental revenue generated by their vehicle rental operations, and a reservation fee based on the number of reservations booked through the Group’s reservations systems. Approximately 28 Europcar branded franchise contracts are due for renewal in 2016, 21 in 2017, 16 in 2018 and 25 in 2019. The Group cannot guarantee that franchisees will continue to renew their contracts or will renew them on identical terms. The Group may lose franchisees to competitors who may offer more favorable terms and conditions. If one or more of the Group’s franchisees were to leave the Group’s network, and if the Group were unable to secure agreements with replacement franchisees at terms and conditions that are at least equally favorable, the Group’s profitability and prospects could be adversely affected. The loss of certain franchisees could also weaken the Group’s brands. Moreover, franchises are independent operators and their employees are not Group employees. Consequently, the Group’s franchisees may not operate in a manner fully consistent with the Group’s standards and requirements or may not hire and train qualified managers and other personnel. If this were to occur, the Group’s image and reputation could suffer. The Group also operates certain rental stations through agents in its Corporate Countries. From time to time the validity or 74 The Group cannot guarantee that the suppliers on which it relies will properly provide the services and products it needs for the operation of its business on competitive terms or at all. The occurrence of any of these risks may create operational problems, damage the Group’s reputation, result in the loss of customers and have a material adverse effect on the Group’s business, results of operation and financial condition. EUROPCAR REGISTRATION DOCUMENT 2015 enforceability of certain terms and provisions of these agency agreements have been and may in the future be challenged by the Group’s agents or third parties. To the extent a court or regulatory authority were to find a term or provision to be invalid or unenforceable and if such finding were determined to be applicable to all of the Group’s agency agreements in a particular jurisdiction, the Group’s results of operations could be materially adversely affected. In addition, the Group faces risks with respect to the actions of, or failures to act by, its franchisees and agents. Although the Group monitors the activities of these third-party operators, and under certain circumstances is entitled to terminate their agreements in case of failure to adhere to contractual operational standards, the Group may be unable to detect significant problems as they arise. Moreover, the actions of third-party operators may not be clearly distinguishable from the Group’s own, which may expose the Group to liability or reputational damage. It is the Group’s policy to disassociate itself, when possible, from such claims involving its franchisees and agents and to pursue indemnity for any adverse outcomes that affect the Group. Failure of franchisees and agents to comply with laws and regulations may expose the Group to liability, damages and unfavorable publicity that could adversely impact the Group’s business, results of operations or financial condition. For further information on the management and operation of franchisee activities, see Section 1.6.5.3 “Franchises” of this Registration Document. RISK FACTORS RISKS RELATED TO THE BUSINESS 2.2.10 Risks related to the Group’s potential inability to improve its operating efficiency Since 2012, the Group has been implementing a transformation program called “Fast Lane”, seeking in particular to improve the Group’s operating efficiency via the optimization of its fleet management and reduction of its vehicle acquisition and maintenance costs. The initiatives implemented include or may include headcount reductions, business process re-engineering 02 and internal reorganization of the Group. Certain initiatives entail costs (particularly reorganization charges, which amounted to €24 million in 2015). If the Group is unable to implement such initiatives for cost-related reasons or any other reason, its ability to improve its operating efficiency and profitability could be limited. 2.2.11 Risks related to the deployment of the Group’s strategy The Group’s strategy depends in part on its ability to continue to expand into geographic areas where the Group has little or no experience and where competitive pressures, particularly on prices, may be substantial. It also depends on its ability to identify and successfully exploit opportunities in the changing mobility solutions markets and more generally to adapt its commercial strategy to evolving customer preferences and customer mix in its existing markets. The Group has a global presence in over 140 countries (directly and through franchises and partnerships) and may expand into additional countries in connection with its development strategy, including into emerging markets in Asia, Africa, Latin America and Eastern Europe. For more information on the Group’s development strategy, see Section 1.5.2 “Develop drivers for the Group’s growth” of this Registration Document. Operations in emerging markets are inherently subject to higher economic, political and legal risks than in developed markets. The Group’s forays into new markets or market segments may take the form of franchise arrangements in line with the Group’s traditional approach, a joint venture or partnership with another company, or the acquisition of an existing business. However, the Group may not be successful in identifying appropriate opportunities, potential franchisees, joint venture partners, alliances or agents, or in entering into agreements with them. The Group’s partners may also have economic or business interests or goals that are inconsistent with the Group’s or they may be unable or unwilling to fulfill their obligations under the joint venture or other agreements. Furthermore, they may benefit from knowledge acquired under these joint venture agreements. In addition, certain of the Group’s debt instruments and facilities place certain limitations on the Group’s ability to make acquisitions, enter into joint ventures or other partnership arrangements. See Chapter 3.2 “Liquidity and Capital Resources” of this Registration Document. In the event that the Group chooses to expand by means of a franchise agreement, the Group could face additional risks, including (i) possible conflicts of interests with the new franchisees, (ii) lack of expertise in local franchise laws, (iii) unfavorable commercial terms, (iv) the Group’s difficulty in maintaining uniform standards, control procedures and policies and (v) the possible failures of a franchisee to fulfill its contractual obligations. An expansion into new markets or customer segments through a new franchise agreement could also involve a significant amount of management time, potentially disrupting ongoing business. In the event that the Group chooses to expand by means of one or more acquisitions, the Group could face additional risks, including: (i) potential disruption of the Group’s ongoing business, changing, in particular, the Group’s business profile in ways that could have unintended negative consequences, and monopolization of management’s time; (ii) potential failure to achieve anticipated synergies; (iii) difficulty integrating the acquired businesses; and (iv) exposure to unknown and/ or contingent or other liabilities, including litigation arising in connection with the acquisition and/or against any businesses the Group may acquire. If the Group makes acquisitions in the future, acquisitionrelated accounting expenses may affect the Group’s financial condition and results of operations. In addition, the financing of any significant acquisition may result in changes in the Group’s capital structure, including the incurrence of additional indebtedness. The Group may not be successful in addressing these risks or any other problems encountered in connection with any acquisitions. EUROPCAR REGISTRATION DOCUMENT 2015 75 02 RISK FACTORS RISKS RELATED TO THE BUSINESS Any one of these factors could result in delays in implementation of the Group’s growth strategy, increased costs or decreases in the amount of expected revenues related to the expansion and have a material adverse effect on the Group’s results of operations, financial condition and prospects. 2.2.12 Risks related to personnel cost, a material part of the Group’s operating expenses The Group’s financial performance is affected by trends in wage levels and benefits granted to personnel. The Group has a substantial number of employees who are paid wage rates at or slightly above the statutory minimum wage. If statutory minimum wage rates increase in one or more countries in which the Group directly operates, the Group would then be required to increase the wages of its employees in order to meet the minimum wage requirements, and impacting also wages paid to employees whose wage rates are slightly above minimum wage. A shortage of qualified employees also could require the Group to increase wages and benefit offerings in order to compete effectively in the hiring and retention of qualified employees or to retain more expensive temporary employees. Due to competitive conditions in the Group’s business, any such increases in labor and benefits costs could be difficult for the Group to recover through contemporaneous price increases, and there can be no assurance that the Group would be able to absorb such cost increases through efforts to increase efficiencies in other areas of its operations. For the year ended December 31, 2015, the Group’s personnel costs totaled €374.4 million, (or 19% of the Group’s total operating expenses for the year). Accordingly, increased labor and benefits costs, particularly in Germany, France and the United Kingdom, where the Group has more employees, could have a material adverse effect on the Group’s results of operations and financial condition. 2.2.13 Risks related to the Group’s ability to retain the members of its senior management team and retain and attract key personnel and high-quality staff The Group relies on a number of key employees, both in the Group’s management and the Group’s operations, with specialized skills and extensive experience in their respective fields. The Group believes that the growth and success of its business will depend on the Group’s ability to attract highly skilled and qualified personnel with specialized know-how in the vehicle rental industry. The Group’s senior management team has extensive industry experience, and the Group’s success depends to a significant degree upon the continued contributions of that team. If the Group were to lose any members of its senior management team, the Group’s ability to successfully implement its business strategy, financial plans, marketing and other objectives, could be significantly affected. While the Group places emphasis on retaining and attracting talented personnel and invests in extensive training and development of its employees, there can be no assurance that the Group will be able to retain or hire personnel with equivalent expertise. For example, following the initial public offering, the 76 EUROPCAR REGISTRATION DOCUMENT 2015 Company implemented two free share grant plans subject to performance for the members of the Group’s Executive Committee and the Group’s 100 main executives. Moreover, for several years the Group has made use of its “Europcar University” program, which offers different training programs depending on the relevant public as well as its “Europcar Master Sales Certification Program” intended for Sales Directors, Leaders and Large Account Representatives. This program, which lasts nine months and leads to a training certificate, is designed to develop negotiating skills, competence in Group procedures and tools, and ability to generate additional revenue and contracts. The marked seasonality of the rental vehicle industry requires the Group to adjust staffing levels throughout the year in line with business needs, particularly through the use of temporary employees. Should the Group encounter any difficulty in retaining and attracting sufficient staff or experience labor disputes or stoppages, its business and results of operations may be adversely affected. RISK FACTORS RISKS RELATED TO THE BUSINESS 2.2.14 Risks related to the potential failure or unavailability of the Group’s centralized information systems, or the Group’s inability to keep pace with new information technology developments The Group relies heavily on information systems to record reservations, process rental and sales transactions, manage its fleets of vehicles, account for its activities and otherwise conduct its business. The Group has centralized its information systems and relies on communications service providers to link its systems with the business locations these systems serve. See Section 1.6.10 “IT System” of this Registration Document. A major failure of IT or other systems, or a major disruption of communications between the system and the locations it serves, could cause a loss of reservations, slow rental and sales processes, interfere with the Group’s ability to manage its fleet and otherwise materially adversely affect its ability to manage its business effectively. The Group’s systems design and business continuity plans may not be sufficient to appropriately respond to any such failure or disruption. In addition, to achieve its strategic objectives and remain competitive, the Group must continue to develop and enhance 02 its information systems in order to meet market needs and keep pace with new information technology developments. This may require investment in and development of new proprietary software or other technology, the acquisition of equipment and software, or upgrades to the Group’s existing systems. The Group has invested in its information systems, including under its “Fast Lane” program (with IT development expenses excluding software and hardware of €7.4 million in 2015), but no assurance can be given that the Group will be able to anticipate such developments or have the resources to acquire, design, develop, implement or utilize, in a cost-effective manner, information systems that provide the capabilities necessary for the Group to compete effectively. In addition, regulatory changes may require the Group to bring its IT system to applicable standards, which may entail significant costs. Any failure to adapt to technological developments could have an adverse effect on the Group’s business, results of operations and financial condition. 2.2.15 Risks related to the Group’s potential failure to protect customer data against security breaches and cyber-attacks The Group’s systems regularly possess, store and handle customer data, including personal data concerning millions of individuals and non-public data concerning many businesses. Failure by the Group to maintain the security of the data it holds, whether as the result of the Group’s own error or the malfeasance or errors of others, could harm the Group’s reputation and give rise to significant liabilities. Third parties may have the technology or expertise to breach the security measures put in place by the Group to protect customer transaction data. The Group’s security measures may not prevent security breaches that could result in substantial harm to its business and results of operations and damage to its reputation. The Group intends to rely on encryption and/ or authentication technology licensed from third parties to securely transmit sensitive data, including credit card numbers. However, advances in technology, new discoveries in the field of cryptography, or other developments may compromise or affect the effectiveness of the technology the Group uses to protect customer transaction data. In addition, anyone who is able to circumvent the Group’s security measures could misappropriate proprietary information or cause interruptions in the Group’s operations. See Section 1.6.10 “IT System” of this Registration Document for further information on the Group’s IT system. In addition, the payment card industry (“PCI”) imposes strict customer credit card data security standards to insure that the Group’s customers’ credit card information is protected. Failure to meet the PCI data security standards could result in substantial increased fees to credit card companies, other liabilities and/or loss of the right to collect credit card payments. Any failure to protect customer data could damage the Group’s reputation and brand or result in administrative investigations or material civil or criminal liability, which would substantially harm the Group’s business, results of operations and financial condition. EUROPCAR REGISTRATION DOCUMENT 2015 77 02 RISK FACTORS RISKS RELATED TO THE BUSINESS 2.2.16 Risks associated with the international nature of its customer base and operations The Group has operations (directly or through franchises) in over 140 countries and may expand into additional countries in connection with its development strategy. Operating in many different countries exposes the Group to varying risks, which include: (i) multiple, and sometimes conflicting, foreign regulatory requirements and laws that are subject to change in each of the countries in which the Group operates, including laws relating to taxes, automobile-related liability, consumption, marketing, insurance rates, insurance products, consumer privacy, data security, fight against money laundering and corruption, employment matters, cost and fee recovery, price controls and the protection of the Group’s trademarks and other intellectual property; (ii) the effect of foreign currency translation risk, as well as limitations on the Group’s ability to repatriate income; (iii) varying tax regimes, including consequences from changes in applicable tax laws; (iv) local ownership or investment requirements, as well as difficulties in obtaining financing in foreign countries for local operations; and (v) political and economic instability, labor strikes, natural calamities, war, and terrorism. The effects of these risks may, individually or in the aggregate, materially adversely affect the Group’s business, results of operations or financial condition. 2.2.17 Currency fluctuation risks that could adversely affect its profitability Although the Group reports its results in euro, the Group conducts business in countries that use currencies other than the euro, and the Group is therefore subject to risks associated with currency fluctuations. Of the Group’s total consolidated revenue for the year ended December 31, 2015, 28.2% was generated outside the Euro-zone. The Group’s results of operations may be affected by both the transaction effects and the translation effects of foreign currency exchange rate fluctuations. The Group is exposed to transaction effects when one of the Group’s subsidiaries incurs costs or earns revenue in a currency different from its functional currency. The Group is exposed to currency fluctuation when the Group converts currencies that the Group may receive from its operations into currencies required to pay the Group’s debt, or into currencies which the Group uses to purchase vehicles, incur fixed costs or pay for services, which could result in a gain or loss depending on fluctuations in exchange rates. See Section Note II “Significant Accounting Policies—Management of Financial Risk—(i) Foreign exchange risk” to the consolidated financial statements included in Section 3.4 “Consolidated financial statements and Statutory Auditors’ report” of this Registration Document. The Group’s results are also exposed to foreign currency translation risk as its sales in several countries are invoiced in currencies other than the euro while its consolidated revenue is reported in euro. Therefore, the Group’s financial results in any given period are materially affected by fluctuations in the value of the euro relative to the British pound, Australian dollar and other currencies. Currency exchange rates have been especially volatile in the recent past. Currency fluctuations may make it difficult for the Group to predict and/or provide guidance on the Group’s results. If the value of the euro declines against currencies in which the Group’s obligations are denominated or increases against currencies in which the Group’s revenue is denominated, the Group’s results of operations and financial condition could be materially adversely affected. 2.2.18 Risks related to changes in the assumptions used to determine the carrying amount of certain assets, especially assumptions resulting from an unfavorable market environment As of December 31, 2015, the Group had €457.1 million of goodwill and €719.1 million of intangible assets, including €699 million with respect to the Europcar® trademark, recorded on its balance sheet. Following annual impairment tests for 78 EUROPCAR REGISTRATION DOCUMENT 2015 goodwill and intangible assets during the fourth quarter of 2015, the Group concluded that there was no impairment related to its goodwill and intangible assets. RISK FACTORS RISKS RELATING TO THE GROUP’S FINANCIAL STRUCTURE AND PROFILE The Group reviews its goodwill and intangible assets for impairment whenever events or changes in circumstances indicate that the carrying amount of these assets may not be recoverable and at least annually. Goodwill is tested based on the higher of its fair value less costs to sell and its value-inuse determined using the discounted cash flow method; the value- in-use calculations depend on certain key assumptions, including assumptions regarding Adjusted Corporate EBITDA, non-fleet capital expenditure and capitalized IT expenditure. Trademarks are tested based on the net royalty method, determined based on five-year projections of the royalties to be received inside the Europcar network (Corporate Countries, domestic and international franchisees). If management’s projections underlying these calculations change, the estimate of the recoverable amount of goodwill or the intangible asset could fall significantly and result in impairment. While impairment does not affect reported cash flows, the decrease of the estimated recoverable amount and the related non-cash charge in the income statement could have a material adverse effect on the Group’s results of operations or financial condition. 02 2.2.19 Risks related to natural disasters that could disrupt the Group’s supply chain Natural disasters affecting countries that are important suppliers of electronics or other key components to global automobile manufacturers could result in disruptions to the supply of vehicles by manufacturers. For example, the earthquakes and related disasters in Japan in 2011 resulted in a disruption of the supply of electronic components for automobiles from Japanese manufacturers and, as a result, in the supply of vehicles. In the event that one or more of the Group’s vehicle suppliers were unable to satisfy the Group’s purchase requirements, the Group would have to increase the number of vehicles it purchases from other manufacturers, or start purchasing vehicles from one or more manufacturers from which it does not typically purchase vehicles. There can be no guarantee that, in such a circumstance, the Group would be able to purchase a sufficient number of vehicles at purchase prices equal to those for the vehicles the Group currently purchases, or at all. If the Group is not able to purchase sufficient quantities of vehicles on competitive or acceptable terms and conditions, or if a manufacturer from whom it purchases a significant number of vehicles or equipment is unable to continue to supply the Group with vehicles, then the cost of purchased vehicles may increase. These rising costs could have a material adverse effect on the Group’s results of operations and financial position. 2.3 RISKS RELATING TO THE GROUP’S FINANCIAL STRUCTURE AND PROFILE 2.3.1 The Company is a holding company whose ability to generate cash comes from its subsidiaries The Company is a holding company and its principal assets consist of direct and indirect stakes in its different subsidiaries that generate the Group’s cash flow (see Section 1.7.1 “Simplified Group Organization Chart” of this Registration Document). The Company’s ability to generate cash to meet its debt service obligations or to pay dividends on its common stock is dependent on the earnings and the receipt of funds from its subsidiaries. If the profits of these operating subsidiaries decrease, the Group’s profits and cash flow could be affected. The cash flow of the Group’s parent company is primarily derived from dividends, interest and repayments on intragroup loans and asset transfers by its subsidiaries. The ability of the Group’s operating subsidiaries to make these payments EUROPCAR REGISTRATION DOCUMENT 2015 79 02 RISK FACTORS RISKS RELATING TO THE GROUP’S FINANCIAL STRUCTURE AND PROFILE depends on economic, commercial, contractual, legal and regulatory considerations. Any potential decrease in profits, or potential failure by the Group’s subsidiaries to make payments to other Group subsidiaries or to the Company could have a 2.3.2 Risks related to the Group’s substantial indebtedness In connection with the Company’s initial public offering, the Group refinanced and repaid certain of its outstanding debt, in particular in order to reduce the Group’s interest expense and to improve its leverage ratio. The Refinancing is described in Section 3.2.1 “General Presentation” of this Registration Document. As of December 31, 2015, the Group’s total consolidated financial liabilities stood at €2.065 billion. The Group has also entered into off-balance sheet commitments under operating lease financing arrangements, whose outstanding amount 80 material adverse effect on the ability of the subsidiaries or the Company to repay their debt and meet other obligations, which could have a material adverse effect on the Group’s business, results of operations and financial condition. EUROPCAR REGISTRATION DOCUMENT 2015 is estimated at €1,323.4 million at December 31, 2015. See Section 3.2 “Liquidity and Capital Resources” of this Registration Document for more information on the Group’s debt structure on- and off-balance sheet. The following chart provides a summarized view of the Group’s financial debt structure (including the estimated debt equivalent of operating leases) as of December 31, 2015. Each financing is described in Section 3.2.3.1 “Corporate Debt” (for corporate debt) and Section 3.2.3.2 “Debt Related to Fleet Financing” (for fleet debt) of this Registration Document. RISK FACTORS RISKS RELATING TO THE GROUP’S FINANCIAL STRUCTURE AND PROFILE Fleet debt Eurazeo and other investors Corporate debt 100% EUROPCAR GROUPE S.A. (France) €350 m Senior Revolving Credit Facility(a) €350 m - 5.125% EC Finance Notes 2021 €475 m - 5.77% 2022 debt(c) 02 100% Europcar International SASU (ECI - France) €1.1 bn - SARF(b) EC France EC Germany Fleet operating leases €1.3 bn EC Spain EC Portugal EC Belgium €525 m UK Asset Financing Facilities EC United Kingdom AU$300 m Australia Asset Financing Facilities EC Australia (a) The Existing Senior Revolving Credit Facility was repaid on May 28, 2015 with the Senior Revolving Credit Facility (RCF), which has an amount of €350 million. Margin of 2.50% if the leverage ratio (as defined in the terms of the RCF) is lower than 2.0; 1.0 or 2.75% if greater than 2.0:1.0. (b) Amendments to the SARF were signed on May 12, 2015. These amendments include, among other things, an increase in the amount of FCT Senior Notes that may be issued by the FCT Issuer under the SARF from €1 billion to €1.1 billion, and a decrease in the applicable margin in respect of the FCT Senior Notes from 2.2% to 1.7% (before the amortization period). (c) The Notes were issued on June 10, 2015 for a total principal amount of €475 million. The proceeds of this issue were used to redeem the Outstanding Subordinated Notes Due 2018. The total amount of the Group’s financial liabilities that relate to fleet financing at December 31, 2015, is €1.659 million. These liabilities are mostly backed or secured by assets, mainly vehicles. They consist of €81 million under the €350 millions Senior Revolving Credit Facility (the “Senior Revolving Credit Facility”, or “RCF”), €658.3 million under the Senior asset Revolving Facility (the “SARF”, of a total amount that may be refinanced by senior notes backed by assets of €1,100 million), £262.0 million (€356.8 million) under the UK fleet finance facilities agreements, €350 million in the form of secured senior subordinated notes issued by EC Finance plc (the “EC Finance Notes”), $AUD 113.0 million (€75.8 million) under the Australia and New Zealand fleet finance facilities agreements and €26.8 million under the Portugal fleet finance facilities agreements. The Group also finances its vehicle fleet by means of operating lease financing agreements recorded off-balance sheet with an estimated outstanding value of €1,323.4 million (1) as of December 31, 2015. (1) The estimated debt equivalent of fleet operating leases corresponds to the net book value of applicable vehicles, which is calculated on the basis of the purchase price and depreciation rates of corresponding vehicles (based on contracts with manufacturers). EUROPCAR REGISTRATION DOCUMENT 2015 81 02 RISK FACTORS RISKS RELATING TO THE GROUP’S FINANCIAL STRUCTURE AND PROFILE Furthermore, a significant portion of the assets of the Group is pledged to secure the consolidated debt referred to above. The SARF and, indirectly, on a second ranking basis, the EC Finance Notes, are secured by the Securitifleet Collateral, as defined below under Section 2.3.4 “Risks related to covenants included in the Group’s debt instruments” of this Registration Document. The Securitifleet Collateral includes certain of the shares and assets of the special purpose entities established in the context of the Group’s asset-backed financing and controlled by trusts (the “Securitifleet Companies”), to purchase and own vehicles and lease them to the local Europcar operating companies in France, Germany, Italy and Spain including the vehicle fleets in these jurisdictions, subject to certain exceptions. The Securitifleet Companies benefit from a performance guarantee (in the form of a joint and several guarantee) from Europcar International SASU (“ECI”). The EC Finance Notes also benefit from the ECI guarantee. The Senior Revolving Credit Facility is secured by shares held in certain subsidiaries (in particular, an effective first ranking basis for the shares of ECI) and the bank account balances of certain subsidiaries. The Group’s substantial debt could have important consequences, in particular: a requiring the Group to dedicate a substantial portion of the Group’s cash flow from operations to payment of the Group’s debt, thereby reducing the funds available for (i) working capital, (ii) distributing dividends, (iii) capital expenditures and (iv) other general corporate purposes such as purchasing and leasing vehicles; a limiting the Group’s flexibility in planning for or reacting to changes in the rental vehicle business; a increasing the Group’s vulnerability to both general and industry-specific adverse economic conditions; a limiting the Group’s ability to borrow additional funds and increasing the cost of any such borrowing; and a restricting the Group from making strategic acquisitions or exploring business opportunities. Any of these or other consequences or events could have a material adverse effect on the Group’s results of operations and/or financial condition. In addition, the Group may incur substantial additional indebtedness in the future to the extent that such indebtedness is incurred in compliance with certain covenants included in the Group’s debt instruments (see Section 3.2.3 “Description of the financing as of December 31, 2015” of this Registration Document for a description of the Group’s debt instruments) including covenants under its credit facilities or under operating lease financing arrangements (as the Group calibrates drawings under its revolving credit facilities and leasing to correspond to the Group’s fleet needs. See Section 3.2 “Liquidity and Capital Resources” of this Registration Document. If new debt is added to the Group’s current debt levels, the risks that the Group now faces could intensify. Although, following the initial public offering and the associated refinancing, the ratio of net debt to the Group’s Adjusted Corporate EBITDA has decreased significantly, these risks may have. a material adverse effect on the Group’s business, results of operations and financial condition. For further information on the Group’s debt, see Section 3.2 “Liquidity and Capital Resources” of this Registration Document. a placing the Group at a competitive disadvantage compared to any of the Group’s competitors that might be less leveraged; 2.3.3 Risks related to the Group’s potential inability to continue financing vehicle acquisitions for its fleet via asset-backed financing, or to any unfavorable changes in the Group’s asset-backed financing terms The Group relies significantly on fleet asset-backed financing to purchase vehicles for its domestic and international vehicle rental fleets. Currently, the Group mainly relies on the SARF and the outstanding EC Finance Notes. See Section 3.2 “Liquidity and Capital Resources” of this Registration Document. If the Group’s access to asset-backed financing were reduced or the cost of such financing were to increase, the Group may not be able to refinance or replace its existing asset-backed 82 EUROPCAR REGISTRATION DOCUMENT 2015 financing or continue to finance new vehicle acquisitions through asset-backed financing on favorable terms, or at all. The Group’s asset-backed financing capacity could be decreased, or financing costs could be increased, as a result of risks and contingencies, many of which are beyond the Group’s control, including, without limitation: a requirements by the rating agencies that provide credit ratings for the Group’s asset-backed indebtedness to change RISK FACTORS RISKS RELATING TO THE GROUP’S FINANCIAL STRUCTURE AND PROFILE the terms or structure of the Group’s asset-backed financing, including increased credit enhancement (i) in connection with the incurrence of additional or refinancing of existing assetbacked debt, (ii) upon the occurrence of external events, such as changes in general economic and market conditions or deterioration in the credit ratings of the Group’s principal vehicle manufacturers, including Volkswagen, Fiat, General Motors, Renault or Peugeot Citroën, or (iii) otherwise; a the insolvency or deterioration of the financial condition of one or more swap counterparties or financial institutions acting in certain capacities under the asset-backed financing of the Group; a the occurrence of certain events that, under the agreements governing the Group’s existing asset-backed financings, could result, among other things, in (i) an amortization event pursuant to which payments of principal and interest on the relevant indebtedness may be accelerated, or (ii) a liquidation event of default pursuant to which the security trustee or relevant creditors would be permitted to require the sale of fleet vehicles that collateralize the asset-backed financing; or 2.3.4 a legislative changes that negatively impact the Group’s assetbacked financing structure. Any disruption to the Group’s ability to continue to finance new vehicle acquisitions through asset-backed financing, or any negative development in the terms of the asset-backed financing available to the Group could cause the Group’s cost of financing to increase significantly and have a material adverse effect on the Group’s financial condition and results of operations. The assets that collateralize the Group’s assetbacked financing may not be available to satisfy the claims of the Group’s unsecured creditors. The terms of the Group’s outstanding indebtedness permit the Group to finance or refinance new vehicle acquisitions through other means, including secured financing that is not limited to the assets of special purpose subsidiaries. The Group may seek in the future to finance or refinance new vehicle acquisitions through such other means. No assurances can be given, however, as to whether such financing will be available, or as to whether the terms of such financing will be comparable to the existing asset-backed financings. 02 Risks related to covenants included in the Group’s debt instruments The Group and the Group’s subsidiaries are subject to restrictive covenants contained in the Group’s debt instruments. These covenants restrict, in certain circumstances, the ability of certain of the Group’s subsidiaries to make payments to the Group which could, in turn, affect the Group’s ability to make payments under the Group’s debt instruments. These covenants, however, do not include requirements to maintain a certain rating or any repayment or interest step-up clauses based on a downgrade in the Group’s credit rating. For example, in January 2012, the Standard & Poor’s downgrading of the Group’s credit rating from B+ to B with negative outlook did not result in any direct deterioration of the Group’s existing debt (no event of default). However, this downgrade did occur while the Group was refinancing its debt, and the Group’s financing costs with respect to the debt raised during such refinancing process were affected. The Senior Revolving Credit Facility and the indentures governing the outstanding Notes and EC Finance Notes contain customary default provisions and provide that any payment event of default or acceleration with respect to aggregate indebtedness of €35 million or more (in the case of the Senior Revolving Credit Facility and the Notes) or €30 million or more (in the case of the outstanding EC Finance Notes) of the Company or its subsidiaries is also an event of default there under. The Senior Revolving Credit Facility, the UK fleet finance facilities agreements and certain of the Group’s other indebtedness also require the Group or certain of the Group’s subsidiaries to maintain specified financial ratios and satisfy financial tests. The Group’s ability or the ability of the Group’s subsidiaries to satisfy these financial tests can be affected by events beyond the Group’s control, and there can be no assurances that the Group or its subsidiaries will satisfy them. A breach of any of these covenants, ratios, tests or restrictions could result in an event of default under the Senior Revolving Credit Facility, the outstanding Notes, EC Finance Notes or hinder the Group’s ability to borrow under the Senior Revolving Credit Facility or other indebtedness, which could have a material adverse effect on the Group’s ability to operate the Group’s business and to make payments under the Group’s debt instruments. Upon the occurrence of any event of default under the Senior Revolving Credit Facility, the lenders thereunder could cancel the availability of the facilities and elect to declare all amounts outstanding thereunder, together with accrued interest, immediately due and payable. If the Group was unable to repay these amounts, the lenders could, subject to the terms of the applicable intercreditor agreement, proceed against the collateral granted to them to secure repayment of these amounts. If the lenders under the Senior Revolving Credit Facility demand repayment of these amounts, there can be no assurances that the assets of the Group’s subsidiaries would EUROPCAR REGISTRATION DOCUMENT 2015 83 02 RISK FACTORS RISKS RELATING TO THE GROUP’S FINANCIAL STRUCTURE AND PROFILE be sufficient to repay those amounts in full, or to satisfy all of the Group’s other liabilities which would be due and payable. The SARF also includes substantial restrictive covenants applicable to certain of the special purpose entities established in the context of the Group’s asset-backed financing, including Securitifleet Holding SA (“Securitifleet Holding”), the special purpose entity providing financing for the fleet purchasing and leasing activities of the Securitifleet Companies in France, Italy, Spain and Germany. Failure to satisfy these covenants and conditions could result in a decrease in the advance rate and an increase in the margin under the SARF, or a default thereunder. In addition to customary default provisions, the SARF provides that any acceleration with respect to the Senior Revolving Credit Facility, the Notes, or the EC Finance Notes will constitute a “level 2” event of default under the SARF. See Section 3.2 “Liquidity and Capital Resources” of this Registration Document. A breach of any of these covenants, ratios, tests or restrictions could result in an event of default under the SARF or hinder the ability of Group companies to borrow under such facilities. Upon the occurrence of any event of default under the SARF (including as a result of acceleration of the Senior Revolving Credit Facility or the Notes), the lenders thereunder could cancel the availability of the facilities and elect to declare all amounts outstanding under the SARF, together with accrued interest, immediately due and payable. The Group’s debt instruments include covenants whose aim is to, inter alia, limit the ability of the Company and certain of its subsidiaries to: a incur additional indebtedness; a pay dividends or make any other distribution; a make certain payments or investments; a sell or transfer assets or shares; a enter into transactions with affiliated companies; and a merge or consolidate with other entities. These limitations are subject to various conditions and exceptions, including the ability to distribute dividends and make investments under certain circumstances. However, these covenants could limit the Group’s ability to finance its future operations and capital needs and its ability to pursue business opportunities and activities that may be in its interest. In addition, the Group’s ability to comply with the covenants in its debt instruments may be affected by events beyond its control. EUROPCAR REGISTRATION DOCUMENT a a first priority share pledge over a limited percentage of shares of Securitifleet Holding held by ECI; a a first priority security interest over a limited percentage of shares held by each of the Group’s operating companies in the relevant Securitifleet entity in its jurisdiction (other than the limited percentage of shares held by Europcar Italy in Securitifleet Italy with respect to the EC Finance Notes); a a first priority security interest over receivables (including bank accounts and the fleet vehicles) in respect of each of the Securitifleet Companies (other than in respect of Securitifleet Italy with respect to the EC Finance Notes) ; a a first priority pledge over Securitifleet Holding’s bank accounts; a a first priority security interest over certain receivables (including under buy-back agreements from vehicle manufacturers) of each of the Securitifleet Companies (other than Securitifleet Italy with respect to the EC Finance Notes), subject to certain exceptions in Spain; and a a first priority security interest over certain assets (including bank accounts and the vehicle fleet) of each Securitifleet Company from time to time (other than Securitifleet Italy with respect to the EC Finance Notes), subject to certain exceptions in Spain. All assets subject to the liens in the foregoing paragraph are collectively referred to herein as the “Securitifleet Collateral”. a issue security interests or guarantees; 84 The obligations of Securitifleet Holding under the SARF together with its obligations to repay the proceeds borrowed under a proceeds loan between EC Finance plc and Securitifleet Holding (the “Securitifleet Proceeds Loan”) (which would allow EC Finance plc to repay the proceeds of the EC Finance Notes) are secured directly or indirectly by the following shared collateral: 2015 The Securitifleet Collateral secures the SARF and the Securitifleet Proceeds Loan (and, hence, indirectly the EC Finance Notes) on a shared pari passu basis and enforcement proceeds from such collateral would be paid first to the senior lenders under the SARF and then to EC Finance plc under the Securitifleet Proceeds Loan (and, as a result, indirectly to the holders of EC Finance Notes) pursuant to the priority of payments in the Intercreditor Agreement. Such senior lenders, in addition, benefit from direct security interests over the assets of Securitifleet Italy. The holders of the EC Finance Notes indirectly benefit only from a negative pledge in respect of the assets of Securitifleet Italy. RISK FACTORS REGULATORY AND LEGAL RISKS 2.3.5 Risks related to the Group’s ability to generate cash and/or secure financing to fund its indebtedness or foreseeable liquidity requirements The Group’s ability to make payments on and to refinance its indebtedness, to acquire vehicles in its fleet and to fund planned capital and development expenditures or opportunities that may arise, such as acquisitions of other businesses, will depend on its future performance and its ability to generate cash and/or obtain financing, which to a certain extent, are subject to macro-economic, financial, competitive, legislative, legal, regulatory and other factors, as well as other factors discussed in this Section, many of which are beyond the Group’s control. There can be no assurances that the Group will generate sufficient cash flows from operations or that future borrowing will be available in an amount sufficient to enable it to pay its debts, or to fund other liquidity needs. If future cash flows from operations and other capital resources are insufficient to pay the Group’s obligations as they mature or to fund liquidity needs, the Group may be forced to reduce or delay its business activities and capital expenditures, sell assets, obtain additional debt or equity capital or restructure or refinance all or a portion of its debt. There can be no assurances that the Group would be able to accomplish any of these measures in a timely manner or on commercially reasonable terms, if at all. In addition, the terms of the Group’s existing and future indebtedness may limit its ability to pursue any of these alternatives. For a description of the Group’s financial liabilities, including hedging derivatives by relevant maturity based on the remaining contractual periods at December 31, 2015, see Section II “Significant Accounting 02 Policies—Management of Financial Risk—(i) Liquidity risk” Section 3.4 “Consolidated financial statements and Statutory Auditors’ report” of this Registration Document. The Group believes that it will have sufficient resources to repay or refinance the current portion of its debt and lease obligations and to fund its foreseeable liquidity requirements over a 12-month period from the date of filing this Registration Document. However, as the Group’s debt matures, the Group anticipates that it will seek to refinance or otherwise extend its debt instruments’ maturities. The Group’s ability to invest in its businesses and refinance maturing debt obligations could require access to the credit and capital markets and sufficient bank credit lines to support cash requirements. The Group may also experience difficulties in obtaining financing in foreign countries for local operations. If the Group is unable to access the credit, securitization and capital markets, the Group could experience a material adverse effect on its liquidity, financial position or results of operations. In addition, the Group’s available financing could be decreased, or its financing costs increased, as a result of factors which are beyond its control, including the insolvency, deterioration of the financial condition, a change in law or a change in credit policy of one or more of the Group’s lenders, certain of which are local or regional lenders. 2.4 REGULATORY AND LEGAL RISKS 2.4.1 Risks related to Compliance with Current or Future regulations Applicable to the Group’s Business As it operates in over 140 countries worldwide, the Group is subject to a vast array of international, national and local laws and regulations. See Section 1.6.11 “Regulations” of this Registration Document. Changes to laws, regulations, case law or any other rules applicable to the Group’s activities, as well as, more broadly, any changes in the decision-making process of the competent authorities could give rise to the Group’s liability or have a material and unforeseeable impact on its business in France, within the European Union or in other jurisdictions. Changes to laws, regulations or other applicable rules, as well as the review of case law or changes in how it is applied and interpreted EUROPCAR REGISTRATION DOCUMENT 2015 85 02 RISK FACTORS REGULATORY AND LEGAL RISKS could have a significant adverse effect on the Group’s operating costs, competitive position or outlook. While the Group keeps track of and monitors the regulations it is subject to, its activities in France or abroad may be in breach of the applicable laws and regulations and give rise to liability. Non-compliance by the Group with the laws and regulations to which it is subject, both in France and abroad, could potentially also lead to different types of sanctions, including the restriction, suspension or ban of certain activities and the imposition of fines, payment of compensation or other penalties. Any of these incidents could have a material adverse effect on the Group, its financial condition, results of operations or prospects. Even if the changes to laws, rules or regulations do not apply directly to the Group, their effects on its customers or partners may have an indirect and material impact on how the Group carries out its business or the associated costs, as well as on the demand for the services the Group supplies. 2.4.1.1 Risks related to Compliance with Consumer Protection Regulations The Group’s business and its business practices are highly regulated with respect to consumer protection and any changes in these laws, regulations or their interpretation, in particular in terms of rules related to price transparency, non-discriminatory pricing, unfair terms or misleading advertising, could affect the Group’s reputation as well as its business both in terms of logistics and costs, which could have a material adverse effect on the Group’s financial condition and results of operations. For example, the adoption of regulations affecting or limiting the sale of supplementary insurance or a new interpretation of regulations by the competent authorities could entail a reduction or loss of these revenue sources and have a material adverse effect on the Group’s profitability. The European Commission is particularly attentive to price discrimination by market participants in the rental vehicle sector at the European level. In a press release dated August 11, 2014, the European Commission requested that participants in the vehicle rental sector end certain practices considered to be “discriminatory” and requested that the relevant authorities of Member States take any necessary measures to ensure compliance with European Union and national regulations with respect to consumer protection. As of September 2014, the Group implemented, in accordance with its commercial strategy, a single European pricing policy by sales location, regardless of the residence of the customer and the European Union country from which the reservation was made. To date, no legal proceedings have been initiated against the Group by the European Commission or any national authorities with respect to this issue (see Section 1.6.11.1 “Consumer Protection Regulations in the EEA” of the Registration Document). 86 EUROPCAR REGISTRATION DOCUMENT 2015 Moreover, in the context of the cooperative process between the national authorities of Member States of the European Union that are responsible for applying legislation for the protection of consumers pursuant to regulation EC No. 2006/2004, a dialogue was opened by the European Commission aimed at improving consumer experiences (in particular the transparency and suitability of contractual terms) within the European Union. In this respect, the Group submitted proposals of commitments to the European Commission on June 17, 2015, including the publication of new general rental conditions and the clarification of the insurance and contractual guarantee policy in the event of damage caused to the vehicle. On July 13, 2015, the European Commission published a press release setting forth the result of these exchanges with the different players in the short-term vehicle rental industry, and in which the authorities praised the Group’s commitments. In early 2016 the Group put in place new rental conditions in full compliance with its commitments. If they conclude that the Group has made insufficient changes to its sales policy it could have a material adverse effect on the Company’s revenue and operating results (see “Consumer Protection Regulations in the EEA” under Section 1.6.11.1 “Consumer Protection Regulations” of this Registration Document). Finally, in most jurisdictions in which the Group operates, the Group passes various costs on to its customers, including airport concession fees, as separate fees in connection with vehicle rentals. Nevertheless, the sector may in the future be subject to potential legislative or administrative changes that may limit, constrain and/or prohibit the possibility to indicate, bill and collect these separate fees, which would result in such costs being reallocated back to the Group. If such measures were adopted at the European level, they could have a material adverse effect on the Group’s revenue, results of operations or prospects. 2.4.1.2 Risks related to Compliance with Personal Data Protection Regulations Changes in the regulations for protection of personal data could also have a material adverse effect on the Group’s business. European directives and regulations as well as national rules in the various countries where the Group operates restrict the types of data it can collect on people it deals with or wishes to deal with, as well as the way it collects, stores and uses the data that it is allowed to collect. In addition, the centralized nature of the Group’s IT systems requires a regular cross-border flows of customers’ and prospects’ data beyond the country where it was taken. If this data flow becomes illegal or starts to generate additional infrastructure costs the Group’s capacity to serve its customers may be materially affected for an indefinite period. RISK FACTORS REGULATORY AND LEGAL RISKS Other legislative changes on customer data confidentiality and data security could also have a material adverse effect on the Group’s business. Confidentiality and security of customer data is a fast-evolving area of law and new standards, some of which are likely to be hard for the Group to apply, are frequently being proposed and in some cases adopted. For instance, on January 25, 2012, the European Commission proposed a draft regulation defining a new legal framework for all companies processing personal data in Europe. On March 12, 2014, the European Parliament passed the proposed regulation on its first reading. This regulation still needs to be approved by the European Council. If it is, it will replace Directive 95/46/ EC dated October 24, 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. Adoption of this regulation could affect the Group’s activities, notably with the transposition of a number of technical and operational changes. The draft regulation would, for instance, force the Group to (i) put in place internal rules and mechanisms to guarantee and demonstrate its compliance with the regulation to its customers, the people concerned and personal data protection authorities, (ii) carry out impact studies on data protection before processing begins presenting the risks and (iii) notify any breaches of personal data protection rules particularly any security failings. Any such changes to the legal and regulatory frameworks in any of the countries where the Group operates, regarding (i) privacy or personal data of customers and/or (ii) data security and crossborder data flows, could have a material adverse effect on the Group’s business, chiefly through the deterioration of its sales and transaction processing activities. On this point, following the striking down of the Safe Harbor data exchange agreement by the European Court of Justice on October 6, 2015 (Case C362/14), the Group has had to revise its contracts to bring transfers of personal data with US partners and suppliers into compliance with the new rules, introducing, where necessary, standard clauses approved by the European Commission. Also, although the Group has in place procedures to keep personal and banking data secure, data theft, piracy of security systems, identity fraud or theft of customers’ banking data could have a material adverse effect on the Group’s reputation, revenues, results of operations or prospects. 2.4.1.3 Risks related to Environmental and Health & Safety Rules The Group has its own installations for storing petroleum products as well as centers for washing and maintaining vehicles. The Group’s businesses are subject to environmental laws and regulations, particularly as regards (i) owning and operating petroleum product storage facilities, e.g. gasoline and diesel, and (ii) production, storage, transportation and disposal of waste, including sludge from vehicle washes, waste water and other hazardous substances. 02 Environmental legislation has progressed significantly in recent years and continues to develop. Public authorities and courts can impose fines or civil or criminal penalties, and order repairs or clean-ups of pollution in the event of non-compliance with environmental regulations. Also, in some cases, the authorities can amend or revoke the Group’s operating licenses, which could force it to close down temporarily or permanently the installations in question and pay the resulting costs of closure, maintenance and repair. Bringing the Group into compliance with environmental law and regulations could have an effect on its results of operation and financial position. Each Group Corporate Country is responsible for ensuring that its storage facilities comply with local regulations in that country in order to ensure that they (i) are properly reported to the competent authorities of the countries in which they are located; and (ii) have been replaced or upgraded to comply with applicable requirements on the detection of leaks and protection against spills, overflows and corrosion. However, there can be no assurance that daily use of these tank systems may not result in leaks which, while insignificant on a daily level, have a cumulative material effect as the months and years go by. Furthermore, international law and regulations have historically and will likely continue to contemplate numerous measures related to greenhouse gas emissions and climate change. If rules designed to cap emissions or tax the companies seen as responsible should come into force, it could affect demand for the Group’s services and the vehicle fleet and/or other costs could rise with adverse implications for its results of operation and financial position. 2.4.1.4 Risk related to Compliance with regulation of Franchises Franchising helps the Group achieve wide territorial coverage and contributes to its revenue. Changes to law, regulations or to the application or interpretation of texts governing such EUROPCAR REGISTRATION DOCUMENT 2015 87 02 RISK FACTORS REGULATORY AND LEGAL RISKS contractual relationships, particularly changes in precedents limiting the franchiser’s ability to cancel or renew or transfer agreements (e.g. by requiring compensation if an agreement is cancelled) could have a material adverse effect on the Group’s business, financial position and results of operations. 2.4.2 Risks related to liability and insurance The Group’s business generates significant risk with respect to automobile civil liability. Vehicles from the Group’s fleet entrusted to its customers or employees may be involved in cases of physical injury and death or property damage caused to third parties. The Group has purchased an automobile insurance program covering civil liability for bodily injury (including death) and property damage to third parties resulting from the use of its rented vehicles. If the Group were not able to renew its automobile insurance under acceptable commercial terms, or to find alternative and equivalent coverage, it would be unable to rent its vehicles. Historically, automobile insurance premiums calculated per rental day, have both trended upward and downward, reflecting trends in the insurance market and the Group’s own loss ratio. The availability and cost of coverage should remain the controlling factors in the future. Furthermore, there are only a limited number of insurers that are prepared to offer multinational automobile insurance programs. For example, the Group has implemented an insurance program in Belgium, France, Germany, Italy, Portugal and the United Kingdom (the “Europrogramme”) with AIG Europe Ltd. (“AIG”). There can be no assurance that the Group’s insurance premiums will not increase in the future, in particular in countries where signed insurance policies are not profitable for insurance companies. Historically, a significant share of the Group’s exposure to civil liability, in particular automobile civil liability, has remained the Group’s responsibility under its insurance policies. As part of the 2.4.3 Europrogramme, accidents, or the share of accidents related to automobile civil liability, less than or equal to €500,000 per accident are “self-insured” by the Group. In this case, AIG covers third parties, under local insurance policies subscribed to by the Group’s subsidiaries, and is then reimbursed by the Group. There can be no assurance that the remaining amount payable by the Group will not significantly increase in the future. Furthermore, with respect to insured risks, there can be no assurance that current or future liability claims will not exceed the Group insurance policy levels. The occurrence of such an event could have a material adverse effect on the Group financial condition. See Section 2.7 “Insurance and Risk Management” of this Registration Document. Moreover, the Group bears the risk of damages to vehicles it owns and to its business beyond its automobile fleet. The Group has decided not to purchase an insurance policy against these risks. Over the long run, the Group considers that insuring property damage to its fleet and theft of vehicles would be greater than or equal to actual costs of damages and theft. Nevertheless, there can be no assurance that the Group will not be exposed to non-insured damages from asset-related risks, whose levels may be greater than historical levels, and which could have a material adverse effect on the Group’s financial condition and results of operations. See Section 2.7 “Insurance and Risk Management” of this Registration Document. Risks related to the protection of intellectual property rights The Group’s business and its future growth depend in particular on its ability to obtain, maintain and protect its trademarks, domain names, “Greenway®” technology (see Section 1.6.10.1 “The GreenWay® System” of this Registration Document) and other intellectual property rights. The Group grants operating 88 Although independent, franchisees must comply with the knowledge requirements and procedural rules issued by the Group obliging them to respect the laws and regulations applicable to the sector. Non-compliance by franchisees with these guidelines could have a material adverse effect on the Group’s reputation and business in the countries affected. EUROPCAR REGISTRATION DOCUMENT 2015 licenses of its trademarks and other intellectual property rights (including those it uses under licenses) to its franchises, agents and service providers (see the Section 1.8.2 “Intellectual Property, Licenses, Usage Rights, and Other Intangible Assets” of this Registration Document). Royalties received by the Group RISK FACTORS REGULATORY AND LEGAL RISKS from franchises (including with respect to intellectual property rights) for the year ended December 31, 2015 totaled €52.7 millions. The Group, its franchises, agents or service providers may not be able to adequately protect these trademarks and other intellectual property rights against challenges to their validity, violations and abusive use by third parties, in particular in markets in which the Group has not been active in the past. Furthermore, certain intellectual property rights that the Group uses were granted to it by Advantage OpCo under a reciprocal license agreement under which ECI is granted an exclusive license on certain “Advantage” brands in countries in which the Group operates or has a franchise, excluding the United States (see Section 1.8.2 “Intellectual Property, Licenses, Usage Rights, and Other Intangible Assets” of this Registration Document). An inability to continue using these intellectual property rights could have a material adverse effect on the 2.4.4 02 Similarly, any material violation of the Group’s intellectual property rights could entail disputes, which may also result in costs and commercial uncertainty for the Group. Any of these incidents could have a material adverse effect on the Group, its financial condition, results of operations or prospects. Risks related to regulatory, legal and arbitration proceedings In the ordinary course of its business, the Group is involved or at risk of being involved in a certain number of regulatory, legal or arbitration proceedings, the more significant of which are described in Section 2.5 “Regulatory, Legal and Arbitration Proceedings” of this Registration Document. In certain of these proceedings, claims of a significant amount have been made against companies of the Group and sanctions, in particular administrative ones, could be imposed on companies of the Group. The imposition of sanctions on companies of the Group could have a material adverse effect on the Group’s business, 2.4.5 Group’s business. Moreover, the Group relies on this third party to take adequate measures in order to protect and enforce its intellectual property rights, which it has granted to the Group under a license. It is also possible that disputes arise as part of the Group’s use of trademarks subject to licenses, particularly when the interests of the licensor and those of the Group diverge as market conditions change. The Group may be ordered to pay significant damages and interest, discontinue the sale of services violating the intellectual property rights in question and incur additional expenses to sign, where applicable, licenses allowing it to use the disputed intellectual property rights. its financial condition, results of operations and prospects. In addition, any provisions recorded by companies of the Group, with respect to regulatory, legal and arbitration proceedings in its financial statements could be insufficient (for a description of these disputes, see Section 2.5 “Regulatory, Legal and Arbitration Proceedings” of this Registration Document), which could have a material adverse effect on the Group’s business, results, financial condition, liquidity or prospects, independently of the claim’s underlying validity. Risks related to competition law The Group’s activities may be subject to legal action or investigations with respect to competition, marketing practices and price setting, which could impact the Group’s business, results of operations and financial condition. The Group could be held liable for any failure to comply with competition law, either directly or indirectly (including because of a failure by one of the Group’s agents, franchisees or partners), which could result in significant negative consequences for the Group, particularly with respect to its reputation, financial condition or prospects. Certain Group entities are subject to investigations by different administrative authorities relating to competition law and/or marketing practices and price setting. The French Competition Authority has opened a procedure on potential anti-competitive practices by participants in the vehicle rental sector, including Europcar France, to which it addressed a notice of complaint on February 17, 2015. See Section 2.5 “Regulatory, Legal and Arbitration Proceedings” of EUROPCAR REGISTRATION DOCUMENT 2015 89 02 RISK FACTORS REGULATORY AND LEGAL RISKS this Registration Document. The Group recorded a provision in its financial statements at December 31, 2015, reflecting the Company’s best estimate of the financial risks at this stage of the procedure in the event that the ADLC were to impose a fine, notwithstanding Europcar France’s arguments in defense of its position. See Note 32 of the financial statements at December 31, 2015 in Section 3.4 “Consolidated financial statements and Statutory Auditors’ report” of this Registration Document. There is no guarantee that the amount of any fine 2.4.6 Tax risk By operating in many countries, the Group is subject to multiple and complex tax situations. The Group is located in countries where the laws and tax regulations in effect as well as the legal decisions of courts and/or local tax authorities are constantly evolving. This environment does not always allow the Group to establish clear or definitive guidelines with respect to the tax regulations applicable to its business, transactions or intragroup reorganizations (past or future) which could as a result be based on an erroneous interpretation of French or foreign tax laws and regulations. As such, the Group cannot guarantee that these interpretations will not be called into question by the relevant tax authorities. More generally, any failure to comply with tax laws and regulations in countries in which the Group or Group companies are located or operate may lead to tax reassessments, the payment of default interest, fines and penalties. In addition, tax laws and regulations may change or be modified in their interpretation and in their application by the relevant courts and authorities, in particular with respect to initiatives decided at an international or community level (such as the OECD, G20 or European Union). Any 36 of these elements may lead to an increase in the Group’s tax burden and have a material adverse effect on its financial condition and results. Taxation applicable to the ownership and commercial use of vehicles in Europe is rapidly evolving over time and varies from country to country. In the context of its operating activities, Europcar may be subject, in particular but not exclusively, to fleet, circulation or registration taxes, also known as “ecological taxes”. These taxes could have a material adverse effect on the Group’s results of operations in that this additional tax burden would not be passed on to its customers. French and foreign tax rules could limit the Group’s ability to benefit from tax deductions on interest, which may lead to a reduction in the Group’s net cash. 90 would not be significantly higher than the amount estimated and provisioned, which could have a material adverse effect on the Group’s results, or that damage claims would not be brought at a later date. The imposition of fines or damages which could potentially be payable by the Group as a result of the procedure could have a material adverse effect on the Group’s liquidity and financial condition, leading it to seek additional financing or resources. EUROPCAR REGISTRATION DOCUMENT 2015 Several European countries in which Europcar operates have implemented restrictive rules with respect to the tax deductibility of loan interest and other similar financial expenses. These changes could have an impact on Group companies that have relatively high debt levels. As an example, many countries have recently introduced maximum tax limits on interest deductibility. In general, these rules limit the deduction of interest under net financial expenses that exceed a certain threshold such as a percentage of EBITDA, or which do not respect debt/equity ratios. Even when regulations of a particular regime allow for a deferral of the rejected interest deductions over future fiscal periods, the Group’s ability to make tax deductions of this interest could depend on a number of factors, such as its ability to record future taxable income as well as restrictions related to the duration of the permitted deferral. With respect to French tax regulations, Articles 212 bis and 223 B bis of the French General Tax Code, created by Article 23 of Finance Law no. 2012-1509 for 2013, limit the portion of net financial expenses that can be deducted from corporate income tax, subject to certain conditions and exceptions, to 85% for tax years ended as from December 31, 2012 and to 75% for tax years starting from January 1, 2014. In addition, as provided for in French regulations on undercapitalization, the deduction of interest paid on loans granted by a related party and, subject to certain exceptions, on loans granted by third parties but guaranteed by a related party, is authorized under certain conditions but subject to limitations, pursuant to the provisions of Article 212 of the French General Tax Code. The impact of all such regulations on the Group’s ability to deduct interest paid on loans could increase the Group’s tax burden and have a material adverse effect on the Group’s effective tax rate, financial condition and results. Nevertheless, given current regulations and the Group’s tax situation, the RISK FACTORS REGULATORY AND LEGAL RISKS Group does not expect these limits to have a significant impact on its cash. The Group’s future results, French and foreign tax regulations and tax audits or disputes could limit the Group’s ability to use its tax loss carryforwards and, as a result, have a material adverse effect on the Group’s financial condition. The Group has significant tax loss carryforwards (whose tax impacts are described in Notes 12 to the Group’s 2015 consolidated financial statements set forth in Section 3.4 “Consolidated financial statements and Statutory Auditors’ report” of this Registration Document). The ability to effectively use these losses will depend on various factors including (i) the ability to record taxable income and 2.4.7 02 These factors could increase the Group’s tax burden and have a material adverse effect on the Group’s effective tax rate, financial condition and results. Risks related to labor law With an average annual headcount of 6,324 in 2015, the Group is subject to multiple and complex national labor laws. The Group also uses a number of temporary workers and outsources services, mainly for the moving and cleaning of vehicles in high season and in compliance with the legislation applicable to the countries in which the Group operates. The Group is located in countries where laws, applicable regulations as well as their interpretation by the relevant courts or authorities may rapidly change. The Group cannot guarantee that its interpretation, 2.4.8 the balance between income and losses, (ii) the general limit applicable to French tax loss carryforwards, under which the percentage of losses that can be carried forward to offset the portion of taxable income exceeding €1 million is limited to 50% for fiscal years ending as from December 31, 2012, as well as certain more specific restrictions related to using certain categories of deficits, (iii) limits to the use of 37 tax losses that may be imposed by foreign laws and regulations, (iv) consequences of present or future tax audits or disputes and (v) potential changes in applicable laws and regulations. past or present, of the laws and regulations applicable in France or abroad is correct and will not be contested on different grounds by its employee-representative bodies, its employees or former employees before the relevant authorities. If such claims were heard, the Group could be exposed to the questioning of its practices and/or sanctions, which could have a material adverse effect on the Group’s business, results of operations, financial condition and prospects. Risks related to retirement pensions The Group has obligations relating to defined benefit pension plans, in particular in the United Kingdom. The Group’s financial obligations depend on the future performance of the assets, the level of interest rates used to determine future commitments, actuarial forecasts and experience, changes in the retirement regimes and applicable regulations. Given the large number of variables that determine the financial obligations of retirement regimes, which are difficult to forecast, and given that there may be regulatory changes, the future obligation to finance in cash the retirement regimes of the Group and other postemployment benefit plans may be more significant than the amounts estimated at December 31, 2015 (see “Employee Benefits” in Section II “Significant Accounting Policies” of the consolidated financial statements included in Section 3.4 “Consolidated financial statements and Statutory Auditors’ report” of this Registration Document). If this were to occur, such financial obligations may have an adverse effect on the Group’s financial condition or results of operations. EUROPCAR REGISTRATION DOCUMENT 2015 91 02 RISK FACTORS REGULATORY, LEGAL AND ARBITRATION PROCEEDINGS 2.5 REGULATORY, LEGAL AND ARBITRATION PROCEEDINGS The Group is involved in a number of legal, regulatory and arbitration proceedings in the ordinary course of its business. In accordance with the accounting standards applied to the Group, a provision is recognized in the statement of financial position when the Group has an obligation as a result of a past event, it is probable that an outflow of economic resources will be required to settle the obligation, and the amount can be reliably estimated. At the date of this Registration Document, the Group is not aware of any legal, regulatory or arbitrage proceedings other than those mentioned below, that might have or have had in the last twelve months a material adverse effect on the Company’s or Group’s financial position or results. Procedure of the French anti-trust authorities The French Competition Authority (Autorité de la concurrence – ADLC) has initiated a procedure in the vehicle rental sector. As a result, inspection visits were made to Europcar France’s registered office in January 2008 and documents seized. The Group launched legal proceedings to challenge aspects of how these inspections were conducted in 2008 and this led to a ruling by the First President of the Paris Court of Appeal on May 6, 2015, annulling the inspections, ordering that all items seized be returned and forbidding their use in evidence by any person or authority. The ruling specified that there was no reason to cancel the investigation and its processes as a result of the appeal against the conduct of the inspections. On February 17, 2015, the French anti-trust authorities sent a notification of grievances to Europcar France and a number of its current and past parent companies. They charge that, for several years (dating back to 2003 in the first case and 2005 in the second), they, first, received periodic information from airport operators on the activities of their competitors in these airports and, second, applied a surcharge in railway stations which the French anti-trust authorities allege was agreed with some of their competitors. Europcar France lodged its statement of defense brief on May 20, 2015. Following this filing, the case-handler for the French anti-trust authorities should submit a report to the College in the first semester 2016. Europcar France will then have two months to respond to this report. The French anti-trust authority’s decision would then be expected to be issued several months later, following a hearing before its College. Europcar France may appeal any decision imposing a fine. This would not in principle suspend the obligation to pay the penalty, unless there is an exceptional procedure to suspend the payment pending appeal. An unfavorable decision could be followed by damages claims brought by third parties. The Group recorded a provision in its financial statements at December 31, 2015, reflecting the Company’s best estimate of the financial risks at this stage of the procedure in the event that the ADLC were to impose a fine, notwithstanding Europcar France’s arguments in defense of its position. See Note 32 to the financial statements at December 31, 2015. There is no guarantee that the amount of any fine would not be significantly higher than the provision recognized or that damage claims would not be brought at a later date. Proceeding by the Italian competition authority On July 29, 2015, the Italian competition authority performed a search at the office of Europcar Italy as part of an investigation mainly targeting the leasing business, involving ANIASA (the Italian Association of Car Rental Companies) and its members. This procedure relates to a potential exchange of commercial 92 EUROPCAR REGISTRATION DOCUMENT 2015 information and a possible agreement between members of the association who conduct long-term rental, of a nature that may be liable to restrict competition. Europcar Italia S.p.A. is awaiting the notification of grievance. RISK FACTORS REGULATORY, LEGAL AND ARBITRATION PROCEEDINGS Proceedings in the Federal Court of Australia The Australian Competition and Consumer Commission (ACCC) brought a case before the Federal Court of Australia against CLA Trading Pty i (“Europcar Australia”). The ACCC charges Europcar Australia’s rental agreements contained unfair clauses regarding contractual guarantee policy and consumer liability in the event of damage caused to the vehicle. The Authority also considers that some statements on the Europcar Australia website were misleading as the information provided to consumers on the scope of their liability in the event of damage was insufficiently precise. Europcar Australia has accepted some of the facts alleged and is cooperating with the ACCC. Europcar Australia has also proposed new general terms and conditions which the ACCC has not objected to. Europcar Australia and the ACCC submitted a shared presentation of the facts and made a joint filing to the hearing on October 26, 2015. A decision is expected early in 2016 setting the amount of the fine. 02 Dispute with former franchisee and sub-franchisees in Brazil Two of the Group’s sub-franchisees in Brazil, Rentax Locação e Comércio de Veículos Ltda. (“Rentax”) and Horizon Distribuidora Veículos Ltda. (“Horizon”), have filed a suit against ECI and its former Brazilian franchisee, Cia Ec Br de Franquias e Locação de Veículos Ltda. (“EC-BR”), claiming unfair termination of the franchise agreement between ECI and EC-BR. Rentax and Horizon are claiming BRR 19,525,151, (around €6 million). ECI is seeking to have the case dismissed on statute of limitations grounds and, in particular, arguing that (i) there is no contractual relationship with these two sub-franchisees, and (ii) there was nothing improper in the termination of the EC-BR contract. In the court of first instance, it was found that the suit filed by Rentax and Horizon was not time-barred and that if ECI were found liable it would have no recourse against EC-BR. On appeal, this ruling was partly overturned by the Court of Appeal, which found that ECI could seek recourse against ECBR, claiming back from EC-BR any payment ECI would make in compliance with a court ruling against it. ECI, considering that the Appeal Court had failed to consider all its arguments about the statute of limitations, appealed to the Saõ Paulo Court of Justice on September 8, 2014. In a ruling handed down on March 17, 2015, the Saõ Paulo court upheld the ruling that the plaintiffs’ suit was not time-barred. No date has yet been set for the court of first instance hearing on the substance of the case. Labor Disputes The Group faces individual disputes related to dismissals on personal grounds as well as individual disputes in the ordinary course of business. The Group also faces individual disputes for dismissals on economic grounds in the context of internal restructurings carried out in prior years, as well as individual or collective disputes relating to restructurings. Litigation with twenty-four former employees The Group is defending proceedings for interim relief brought before the Rambouillet ombudsman’s council in which twentyfour employees and their union are challenging the automatic transfer of their employment contracts following the transfer of APS Greenway’s business to an IT services provider. On June 24, 2015, the ombudsman’s council dismissed the employees’ demands. On July 17, 2015, they appealed. The appeal hearing took place on February 9, 2016 and the decision is expected to be handed down on April 12, 2016. EUROPCAR REGISTRATION DOCUMENT 2015 93 02 RISK FACTORS FINANCIAL RISKS Litigation with Mr. Philippe Guillemot Following his dismissal as CEO on February 13, 2012, Mr. Philippe Guillemot sued the Company for payment of around €2.5 million in termination of employment compensation set out in his contract. The Company claimed that Mr. Guillemot had been dismissed for gross misconduct and was therefore not entitled to any contractual compensation. In the court of first instance, the Versailles Commercial Court ruled in favor of Mr. Guillemot. In a ruling dated July 1, 2014, the Versailles Court of Appeal dismissed this ruling in its entirety and found for the Company. Mr. Guillemot has appealed in turn seeking to have the appeal court ruling set aside. The case is currently before the Court of Cassation. 2.6 FINANCIAL RISKS The Group’s activities expose it to a variety of financial risks: market risk (in particular foreign exchange risk and interest rate risk), credit risk, price risk and liquidity risk. The Group’s overall risk management program seeks to mitigate the potential negative impacts of volatility in the financial markets on the Group’s financial performance. The Group’s overall risk management program seeks to mitigate the potential negative impacts of volatility in the financial markets on the Group’s financial performance. The Group uses derivative financial instruments to hedge certain risk exposures. the Management Board has approved the transactions, Group Treasury is responsible for setting up the hedges. This procedure is prepared and monitored for the management of all material financial risks, and in particular interest rate and credit risk, as well as for the use of derivative and ordinary financial instruments, and the short-term investment of surplus cash. The Group does not use derivative financial instruments for any purpose other than managing its exposure. All hedging operations are either coordinated or carried out by Group Treasury. Risk management is handled by the Group Treasury Department, which submits proposed financial transactions to the Management Board for approval. The Group Treasury Department identifies, evaluates and recommends derivative instruments to hedge financial risks in close collaboration with the Group’s operational units. The Management Board, taking note of the recommendations of the Investment Committee, then decides whether to authorize such proposals based on formal documentation describing the context, purpose and main characteristics of the proposed transactions. Once The Group continuously assesses the financial risks identified (including market risk, credit risk and liquidity risk) and documents its exposure in its consolidated financial statements. The Group considers that its exposure at December 31, 2015 has not changed significantly during the last 12 months and therefore continues its policy to mitigate against such exposure unchanged from prior years. A detailed analysis of these risks can be found in Section II “Significant accounting policies” in the Consolidated financial statements for the year ended December 31, 2015. 2.7 INSURANCE AND RISK MANAGEMENT 2.7.1 Insurance In the ordinary course of business, the Group is exposed to three principal categories of risks that may be subject to insurance policies: (i) motor vehicle liability, (ii) damage to property (vehicles owned by the Group) and (iii) risks related to its business (excluding its fleet). 94 EUROPCAR REGISTRATION DOCUMENT 2015 A dedicated insurance and risk management department oversees in a centralized manner the insurance strategy of the Group’s fleet as well as the other business related risks management processes. This centralized management is carried out in connection with dedicated personnel located in each Corporate Country. The Group does not manage insurance covering its franchises, which remains their own RISK FACTORS INSURANCE AND RISK MANAGEMENT responsibility in accordance with the terms of the standard franchise contracts implemented by the Group. In countries in which the Group operates, it is generally required by liability laws to purchase insurance covering its risks related to motor liability against bodily injury and accidental death or property damage caused by its customers to third parties and resulting from the use of its vehicles, whether they are owned, rented or loaned. If these vehicles are not insured by the Group, they cannot be put into circulation. As a result, coverage of the Group’s motor vehicle liability is critical for the running of its business. 2.7.1.1 Motor vehicle liability EUROPROGRAMME (BELGIUM, FRANCE, GERMANY, ITALY, PORTUGAL AND THE UNITED KINGDOM) To address the risk of its motor liability, the Group has implemented an insurance program in Belgium, France, Germany, Italy, Portugal and the United Kingdom, the “Europrogramme”. The Europrogramme is a corporate insurance program allowing each subsidiary operating in each country participating in the program to benefit from motor vehicle liability insurance from its local AIG Europe Ltd. (“AIG”) branch, established in the country in which the subsidiary operates. Under the Europrogramme, third party claims or the share of third party claims related to motor liability less than or equal to €500,000 per accident are “self-financed”. In this case, AIG covers third parties, under local insurance policies purchased by the Group’s subsidiaries, and then recovers sums up to this amount, according to the relevant subsidiary, by: (i) Euroguard Cell 0, acting as deductible fund manager on behalf of Europcar Belgium, France, Italy and Portugal, up to a maximum of €500,000 per accident and within an annual aggregate limit actuarially set each year by country, in accordance with the Deductible Funding Agreement (DFA); (ii) Europcar Germany, up to a maximum of €100,000 per claim, and Europcar UK up to a maximum of €500,000 per claim, according to Loss Reimbursement Agreements (LRA); (iii) Euroguard Cell 9, the Group’s reinsurance captive within the Euroguard Protected Cell Company (PCC), a company separate from the Group, intervenes in order to cover: a. a layer of €400,000 in excess of €100,000 for Europcar Germany claims, b. part of claims exceeding €500,000 m the annual aggregate limit for the DFA of Belgium, France, Italy and Portugal. The share of claims triggering the Group’s motor vehicle liability that exceed the threshold of €500,000 per claim is transferred to AIG. The maximum coverage limit provided for by the insurance policy, including the amount of €500,000 per claim that is the Group’s responsibility as described above, stands at a total of at least €100 million per member country of the Europrogramme, £85 million in the United Kingdom and, may, in certain countries, exceed this amount when required by local legislation. 02 For the year ended December 31, 2015, the estimated total cost of the Europrogramme was €95.1 million. The insurance policies comprising the Europrogramme were renewed as from January 1, 2016 for 3 years ahead of the original expiry date of December 31, 2016, on more favorable terms than those struck in 2014. This new long-term agreement, which entered into force on January 1, 2016, defines the general framework of the Europrogramme and its annual renewal conditions, in particular the factors that determine the amount of premiums and fees payable by the Group for each year of the program. SPAIN Europcar Spain’s motor vehicle liability is not covered within the Europrogramme. Since January 1, 2009, it has been insured through a standard risk transfer policy purchased from Allianz Spain. This insurance policy expires on December 31, 2017 and stipulates, in particular, the amount of premiums and fees payable by Europcar Spain in order to benefit from this coverage. The limits of this policy stand at €70 million for bodily injury and €15 million for property damage, which may be increased under certain conditions with additional coverage of €50 million (“voluntary” coverage) for bodily injury, accidental death and property damage. The total cost of the insurance premium for the year ended December 31, 2015 stood at €8.5 million. AUSTRALIA/ NEW ZEALAND The motor liability risks which the Group is exposed to as a result of its operations in Australia and New Zealand are covered by the “Third Party Bodily Injury” mandatory regime administered by the State and automatically purchased during a vehicle’s registration, combined with an “Own Damages” policy covering the vehicle’s market price and a “Third Party Property Damages” policy with a limit of approximately AUD 30 million (or approximately €20.5 million), executed on May 1, 2014 with Allianz for a period of one year and placed with QBE on May 1, 2015 for a period of one year. For the year ended December 31, 2015, the total cost (including the share of “self-financed” risks and premiums) of the Group to cover its risks and mainly its motor liability risk (Europrogramme, Spain, Australia and New Zealand combined) EUROPCAR REGISTRATION DOCUMENT 2015 95 02 RISK FACTORS INSURANCE AND RISK MANAGEMENT was €99.9 million, of which €95.1 million for the countries being part of the Europrogramme that corresponds to the coverage of accidents “self-financed” by the Group, the insurance premium of the AIG excess layer, claims management fees, administrative and brokerage fees as well as related taxes. In 2015, for Spain the insurance cost to cover in particular motor vehicle liability risk was €8.5 million and for Australia and New Zealand the cost was €0.2 million. The average claims maturing time during which the costs of claims are borne by the Group is approximately three years. Liability insurance is by nature longtail insurance and the most severe claims may remain active for several years, or even tens of years or more in extreme cases. Motor liability insurance cost, stated on a comparable basis (per rental day) have historically trended both upward and downward, reflecting (i) the cost of the market capacity in terms of motor liability insurance and (ii) the Group’s own motor liability claims records, these two factors being significantly influenced by the availability of insurance capacity on the market and increases in property damage claims and especially severe bodily injury claims (cases of death and disability). The Group estimates that these two factors will continue to influence insurance costs in the future. Since 2011, the Group has undertaken a voluntarily plan to reduce claims frequency and improve claims management processes efficiency in coordination with its partners. Such an improvement focused on aspects such as repudiating fraud, reducing claims notifications delays, accelerating the closing of claims files or reducing the number of dormant files. Reducing the claims frequency involves actions focused on business customers or young drivers, customer categories with high claims frequency records. These actions by country are presented to actuaries who partly factor them in their recommendations. These actions, combined with legal changes or road accident prevention campaigns in certain countries in which the Group operates, have resulted in a decrease in its insurance costs. The development of this cost line nevertheless depends on changes in the economic, social and legal environment as well as the motor liability risk that insurers are prepared to provide cover against. 2.7.1.2 Property damage – vehicles owned by the Group In most countries in which the Group operates, the Group does not insure the property damage to its vehicles and is taking the charge related to the risk of damage to its fleet. Over the long run, the Group considers that insuring property damage 96 EUROPCAR REGISTRATION DOCUMENT 2015 to its fleet and theft of vehicles would be greater than or equal to actual costs of damages and theft. The Group’s rental agreements generally stipulate that the customer is, subject to certain exceptions, responsible for any deterioration or damage (including damage as a result of theft) to the rented vehicles. The cost of damages related to collisions for which third parties are not involved and the cost of stolen or missing vehicles, as well as damages caused to the Group’s property, are expensed as they are incurred. For the year ended December 31, 2014, expenses related to damages caused to the fleet (including repair work) and to the loss or theft of vehicles, net of recoveries, was €95 million. The cost of damages to property or of theft not insured by the Group is partly offset by (i) proceeds from the sale of damage or theft waivers and (ii) the recovery of deductibles that remain applicable (see Section 2.7.1.4 “Optional coverage offered to customers” below). 2.7.1.3 Risks related to the Group’s business (excluding its fleet) In order to manage other risks related to the Group’s business, or to comply with applicable laws, the Group has purchased and implemented other insurance programs, including a general liability insurance program, an environmental liability insurance program, an employer’s practice liability insurance program related to employment practices, an insurance program covering fraud, a directors and officers liability insurance program and a property damage and loss of earnings program. These insurance programs have been purchased from nonaffiliated insurance companies for amounts deemed by the Group as reasonable given its risk profile, and secured terms and conditions considered by the Group as reasonable. Furthermore, as part of the IPO of the Company’s shares on Euronext Paris in June 2015, the Company has purchased a specific IPO-related directors and officers insurance program for the Company’s executives and major shareholder in order to cover certain risks related to this flotation. It covers, in particular, defense and investigation fees, damages and interest, as well as insurable fines and penalties related to claims filed by the Company’s new shareholders and proceedings initiated by the relevant stock market authorities following noncompliance with applicable regulations. This insurance policy took effect as of the date of the admission to trading of the Company’s shares on Euronext Paris for a six-year term. RISK FACTORS INSURANCE AND RISK MANAGEMENT 2.7.1.4 Optional cover offered to customers PERSONAL ACCIDENT INSURANCE (“PAI”) AND SUPER PERSONAL ACCIDENT INSURANCE (“SPAI”) WAIVERS IN THE EVENT OF DAMAGE OR THEFT The Group proposes insurance products that allow occupants of its vehicles or their beneficiaries to receive lump sum indemnities in the event of accidental death or permanent disability following an accident occurring during the rental period. These products also contain a “medical expenses” component. The Group generally proposes ancillary products to its customers, such as damage and theft protection, according to which the Group waives or limits its right to hold its customers financially liable for damage to the vehicle or losses to the Group. The purchasing of this type of product transfers, for an additional fee or premium, the customer’s total or partial cost liability to the Group. PROTECTION AGAINST COSTS RELATED TO FLAT TIRES, BROKEN WINDSHIELDS AND HEADLIGHTS The Group proposes a product that covers the customer’s financial liability in the event of a flat tire, broken windshield and headlight during the ordinary use of the rented vehicle. 02 Such indemnities will be granted in addition to the compensation received by passengers considered third parties by the mandatory motor liability insurance regime and by a not-atfault driver of the vehicle rented from the Group. In the event where the driver of the vehicle rented from the Group is at fault, and as a result not covered under the mandatory motor liability insurance regime, insurance offered by the Group represents the driver’s sole source of compensation (excluding a social security regime or insurance purchased elsewhere by the individual for personal use). These three broad categories of products are available in sales agencies and from Europcar’s website. The Group has purchased PAI/SPAI from a leading market insurer. The program was standardized for all Corporate Countries in March 2015 to enhance clarity for customers. 2.7.2 Risk management Risk management relates to measures implemented by the Group to identify and analyze the risks to which it is exposed in the ordinary course of business. Risk management is considered a priority by the Group’s management and is closely followed by the Group Internal Audit Department. The Group’s internal control and risk management procedures are based on a set of measures, policies, procedures, behaviors and customized actions aiming to ensure that the necessary measures are taken to: a ensure the efficiency of operations and the efficient use of resources; and a identify, analyze and control risks that could have a material effect on the Group’s assets, results, operations or achievement of its objectives, whether they are operational, commercial, legal or financial or related to compliance with laws and regulations. The Group’s internal control system is based on the Committee of Sponsoring Organizations of the Treadway Commission (COSO) principles as well as international standards, as defined by the Institute of internal auditors (IIA). The Group’s risk management and internal control process was spearheaded by the Board of Directors through the Company’s Audit Committee. Since the changes made to the Company’s governance, the Supervisory Board (through the Audit Committee) is responsible for monitoring the effectiveness of the internal control and risk management systems put in place by the Management Board. The Audit Committee ensures the relevance, reliability and implementation of internal control procedures, the identification, hedging and management of the Group’s risks in relation to its activities as well as accounting and financial information. The Company has established and manages, under the supervision of the Internal Audit Department and the Chairman of the Management Board, the risk map and the risk management program. The Group’s risk management program integrates, in particular, the unpredictable nature of financial markets, and seeks to minimize their potentially negative effects on the Group’s financial performance by using derivative financial instrument in order to hedge certain exposures, in particular those related to interest rate fluctuations. On the financial front, the Group’s Treasury Department is tasked with managing financial risks under the stewardship of the Group Deputy CEO, Finance. The Group’s Treasury Department identifies, evaluates and hedges EUROPCAR REGISTRATION DOCUMENT 2015 97 02 RISK FACTORS INSURANCE AND RISK MANAGEMENT financial risks, in close collaboration with the Group’s operating units. All of these hedging operations are either coordinated and validated centrally or directly executed by the Group’s Treasury Department. and analyzes the actions and specific monitoring of certain risks (see Section 5.2.3 “Internal Control” of this Registration Document). Controlling risk exposure in each country in which the Group’s companies operate depends on local management teams, who are as close as possible to the risks related to the activities they exercise or supervise. Fraud prevention and fight against corruption and money-laundering The Risk Map The risk map was established at the Group by the Internal Audit Department on the basis of global risks as identified by management. In 2015, 17 highly critical risks and 26 moderately critical risks, either internal or external to the Group, were identified. Risks are ranked depending on the estimated impact of each risk and the likelihood of its occurrence. Risks identified as having severe impacts and a strong probability of occurring are mapped as “highly critical”. Conversely, risks identified as having little impact and a weak probability of occurring are mapped as “moderately critical”. The resulting map obtained for a given year provides a comparative tool with the previous year’s map, and helps in understanding the development of risks to which the Group is exposed. The map allows the Group to set up a dashboard with the estimated degree of control of each of the identified risks and to identify those that must be dealt with in priority, as well as to ensure that internal control is adequate to prevent and detect them. The risk map also helps to update the audit plan, in particular on topics that are identified as requiring increased supervision. The Group’s Internal Audit Department regularly updates the risk map at the level of the Group and its related subsidiaries on a rolling basis. The risk map is presented to the Group’s Audit Committee and Management Board, which then studies 98 EUROPCAR REGISTRATION DOCUMENT 2015 The Group’s Internal Audit Department oversees identification and fraud prevention processes for all of its activities. This process was strengthened in 2015 by a Fraud Prevention Plan, the first part of which, covering station fraud, was implemented in the first semester. The Group has implemented a signed reporting policy. Under this policy, the managers of the Group’s different subsidiaries sign an annual compliance letter. The purpose of the compliance letter is in particular to (i) report and analyze the situations and risks of non-compliance, as well as to present any implemented corrective measures; (ii) ensure that all employees have received training related to the Group’s charter of values, conflicts of interest, personal data protection and competition law over the course of the fiscal year; and (iii) certify, in particular, the absence of any conflicts of interest and compliance with anticorruption rules, personal data protection, labor laws and human rights. Moreover, in the context of its compliance program (including anti-corruption, compliance with economic sanctions, antifraud), the Group has recently adopted a data-processing tool allowing for the identification of at-risk commercial partners. Risks related to operations of the Group’s international franchisee network are subcontracted to an external audit firm. At times, external auditors are called upon to cover certain business sectors with respect to technical issues that cannot be covered internally. 03 ACCOUNTING AND FINANCIAL INFORMATION 3.1 ANALYSIS OF GROUP RESULTS 100 3.7 OUTLOOK FOR FINANCIAL YEAR 2016 245 3.2 LIQUIDITY AND CAPITAL RESOURCES 120 3.8 INFORMATION ON MID-TERM TRENDS AND OBJECTIVES 247 3.3 INVESTMENTS 3.4 CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT SIGNIFICANT CHANGE IN THE FINANCIAL OR BUSINESS POSITION 248 147 ANALYSIS OF THE RESULTS OF EUROPCAR GROUPE S.A. 218 COMMENTS FROM THE SUPERVISORY BOARD REGARDING THE MANAGEMENT BOARD’S REPORT AND THE FINANCIAL STATEMENTS FOR THE YEAR ENDED DECEMBER 31, 2015 248 145 3.9 3.5 3.6 COMPANY FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT 3.10 221 EUROPCAR REGISTRATION DOCUMENT 2015 99 03 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS 3.1 ANALYSIS OF GROUP RESULTS The information presented below on the Group’s results of operations and financial condition should be read in conjunction with the consolidated financial statements for the years ended December 31, 2015 and 2014 included in Section 3.4 “Consolidated financial statements and Statutory Auditors’ report” of this Registration Document. This Section presents certain financial information and other data for the periods indicated in order to facilitate the understanding of the Group’s activity. In particular, it presents Adjusted Corporate EBITDA, defined as recurring operating income before depreciation and amortization not associated with the vehicle fleet after deduction of the interest expenses on liabilities related to rental fleet financing. Adjusted Corporate EBITDA is a non-IFRS indicator that does not have a single 3.1.1 General presentation 3.1.1.1 Overview customer contract and fleet management, and daily operational management: With over 65 years of experience, Europcar Groupe is the European leader in the vehicle rental industry and one of the key players in the mobility industry. With operations in over 140 countries, Europcar offers its customers one of the largest vehicle rental networks, both directly and through its franchises and partners. The Group operates through its Europcar® brand and its low-cost InterRent® brand. Customer satisfaction is at the core of the Group’s and its employees’ mission and drives the continuous development of new services. Europcar Lab, for instance, was created to gain a better understanding of the future challenges of mobility through innovation and strategic investments such as Ubeeqo and E-Car Club. With an average fleet of 205,353 vehicles (cars and vans & trucks) and a volume of 57.1 million rental days in its Corporate Countries (Germany, Australia, Belgium, Spain, France, Italy, New Zealand, Portugal and the United Kingdom) in 2015, the Group uses its extensive knowledge of the vehicle rental industry to provide a wide range of mobility solutions. The Group is organized around two main operating segments, Europe and Rest of World, within which the nature of the services provided, the categories of targeted customers and the seasonality are identical. The distinctions between the two segments are mainly based on criteria related to the characteristics of the economic zone, the organization of customers, interdependency between countries with respect to 100 generally accepted definition. The Group believes that Adjusted Corporate EBITDA, which takes into account all costs relating to the vehicle fleet, including depreciation expenses and interest costs associated with the fleet, provides investors with valuable insight into the Group’s performance, especially given that the Group uses this figure to monitor its performance (see “Adjusted Corporate EBITDA” under Section 3.1.1.3 “Description of the principal line items in the Group’s income statement”). Moreover, the Group has identified certain impacts from exchange rate fluctuations (primarily in the pound sterling, the Australian dollar and the New Zealand dollar) and presents certain information for the year ended December 31, 2014 by applying the exchange rates for the year ended December 31, 2015. EUROPCAR REGISTRATION DOCUMENT 2015 a the Europe operating segment includes the European countries where the Group operates its fleet directly (Germany, Belgium, Spain, France, Italy, Portugal, and the United Kingdom), organized around common service, customer and distribution criteria, as well as the franchised European countries (Austria, Denmark, Finland, Greece, Ireland, Luxembourg, the Netherlands, Norway, Sweden, Switzerland and Turkey), which have similar economic characteristics and offer synergies in terms of fleet negotiation, customer management, and seasonality of activity. During the year ended December 31, 2015, the Group generated consolidated revenue in Europe of €1,992.2 million (or 92.7% of the Group’s consolidated revenue before intragroup eliminations and holdings) and Adjusted Corporate EBITDA of €191 million (or 76.2% of the total); a the Rest of World operating segment includes the other countries in which the Group operates directly (Australia and New Zealand), as well as all of the franchised countries that are not included in the Europe operating segment. During the year ended December 31, 2015, the Group generated consolidated revenue in Rest of World of €156.1 million (or 7.3% of the Group’s consolidated revenue before intragroup eliminations and holdings) and Adjusted Corporate EBITDA of €32.1 million (or 12.8% of the total). Eliminations and Holdings encompasses the departments supporting the two operating segments, Europe and Rest of World, including IT, legal, tax, e-commerce, fleet, financing, ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS insurance, marketing, sales and transformation. It includes personnel costs, IT costs, and sales and marketing costs, and, in return, management commissions paid by the two operating segments. During the year ended December 31, 2015, Eliminations and Holdings represented Adjusted Corporate EBITDA of €27.6 million (or 11% of the total). 3.1.1.2 Key factors affecting the Group’s results Certain key factors as well as past events and transactions have affected and may continue to affect the Group’s operating results, including (i) the dynamics of the vehicle rental industry and the attractiveness of the Group’s services; (ii) macroeconomic conditions; (iii) the Number of Rental Days and amount of revenue per day generated by rental activities; (iv) the seasonal nature of the vehicle rental business; (v) the effects of the Fast Lane transformation program; (vi) the Group’s cost structure and operational efficiency; (vii) financing expenses; and (viii) changes in the Group’s scope of consolidation. Each of these factors is discussed in greater detail below. INDUSTRY DYNAMICS AND ATTRACTIVENESS OF THE GROUP’S SERVICES The vehicle rental sector is evolving rapidly, due in particular to changes in consumer habits and technological advances. a The growth of e-commerce. Customers’ booking habits have changed in recent years due to e-commerce. E-commerce enables the Group to adapt to its customers’ continually evolving needs. The Group has invested in its websites and applications, with a view to the growing role of e-commerce. It has also entered into local arrangements with certain large tour operators and travel agents specifically targeting leisure customers and into partnerships with several leading Internet travel portals (see “Europcar’s direct distribution channels” under Section 1.6.4 “Distribution Channels”). The percentage of vehicle rental reservations made via the Internet (including through brokers) has substantially increased in recent years and was 54% in 2015 compared with 52% in 2014. Online reservations facilitate price comparison and may thus further increase competitive pressure in the industry. These channels, however, also generate lower costs than the traditional channels. a Technological changes and changes in offerings. In order to remain competitive, vehicle rental companies have to develop management models integrating information and telecommunications systems that are both effective and complementary with those of their partners, both with respect to the customer’s ability to make reservations through multiple distribution channels and in order to strengthen their ability to offer innovative and less costly services. The Group regularly invests in improving its IT system, which was built around the centralized Greenway system, and has implemented a plan for 2020 to continuously modernize the architecture of its information system. a Demand trends in the high-end and low-cost segments. The Group believes that consumers in the transportation sector tend to group themselves around either high-end offers or low-cost offers. Growth in demand in the highend market provides new growth opportunities for vehicle rental companies that are able to capitalize on their brand recognition to develop new services and enter into key partnerships with large players in the tourism industry. The Group believes that it benefits from the established recognition of its principal brand, Europcar®, to develop new high-end services such as its Prestige offer and chauffeur services (see Section “Europcar® service offerings” under Section 1.6.1.1 “The Europcar brand®”). Moreover, demand is also increasing for low-cost and small economy vehicles, which drives the companies in the industry to adapt their fleet composition and to develop new low-cost offers. Given these trends, the Group began deploying its InterRent brand on the low-cost market at the start of 2013. As of December 31, 2015, the brand operated in six Corporate Countries in Europe, with 75 stations located primarily in airports and train stations, and in 40 franchised countries (see Section 1.6.1.2 “The InterRent® brand”). 03 a New mobility solutions. The vehicle rental sector has undergone structural changes due to technological improvements and the resulting changes in consumer preferences and behavior (see Section 1.3.2 “Growth drivers and general market trends”). These industry dynamics have created growth opportunities for vehicle rental companies which can concentrate their investments on the products, services and technologies that they believe will have strong added value or that many consumers will like and for which they have or are able to develop the necessary technical expertise to operate. The Group relies on its extensive experience and know-how in the vehicle rental industry to innovate and seize opportunities arising out of new mobility trends. The Group’s innovations include new products and services under its Europcar® brand such as FitRent, AutoLiberté, ToMyDoor, ToMyCar and Keddy by Europcar® (see Section 0 “Europcar® offerings”). Moreover, in response to its customers’ specific mobility needs, the Group created a Lab to design innovative mobility solutions and capitalize on existing ones, in particular through Ubeeqo, E-Car Club and Car2go (see Section 1.6.2 “Europcar Lab/Mobility solutions”). EUROPCAR REGISTRATION DOCUMENT 2015 101 03 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS a Pricing dynamics. The vehicle rental market is competitive, and pricing is one of the principal competitive factors. The Group seeks to capitalize on the density of its network, its expertise in the industry, its operating excellence and its brand recognition to increase its capacity to offer an attractive price-quality ratio while improving profitability. Supply and demand affect both the Group’s fleet financial utilization rate and its price positioning. In periods of high demand or when demand is greater than supply, the fleet financial utilization rate increases and competitive pressure on prices decreases. Conversely, if demand decreases or supply exceeds demand, downward pressure on prices may occur. The management capacity of the available fleets (size and regional distribution) of the various vehicle rental market participants also affects the Group’s fleet financial utilization rate and price positioning. For more information on the Group’s fleet financial utilization rate, see “Cost structure and operating efficiency” under Section 3.1.1.2 “Key factors affecting the Group’s results”. a Regulatory changes. The Group is subject to numerous regulatory regimes throughout the world, in particular with respect to the environment, personal data, consumer protection and franchise operation (see Section 1.6.11 “Regulation”). Changes in regulations may affect the Group’s activities and results of operations, in particular when new requirements are imposed. REVENUE GROWTH INDICATORS Revenue includes (i) income from vehicle rentals net of discounts and rebates, (ii) commissions on related services, and (iii) royalties received from Europcar franchisees. The following indicators are generally used to analyze changes in the Group’s consolidated revenue: (i) activity volume, measured by the number of rental days, and (ii) average revenue per day generated by vehicle rental activities. NUMBER OF RENTAL DAYS The “Number of Rental Days” is calculated as the number of rental days invoiced to customers including each day or period of less than a day for which a vehicle rental is invoiced to a customer. The Number of Rental Days is impacted by a number of factors including those described in “Industry dynamics and attractiveness of the Group’s services” under Section 3.1.1.2 “Key factors affecting the Group’s results” and “Macroeconomic conditions” above, under Section 3.1.1.2 “Key factors affecting the Group’s results”, the seasonal nature of the business, changes in the services offered by the Group and its customer portfolio, and the Group’s efforts to achieve profitable growth in line with its strategy (see Section 1.5 “Strategy”). REVENUE GENERATED PER DAY BY RENTAL ACTIVITIES MACROECONOMIC CONDITIONS Demand for rental vehicles, particularly in the business segment, is driven by shifting macroeconomic conditions (such as changes in GDP) in the countries where the Group operates and especially in Europe, which in 2015 represented 76% of consolidated Adjusted Corporate EBITDA. For example, the global financial crisis and resulting economic slowdown in 2008 and 2009 had a negative effect on the vehicle rental business as a whole and on the Group. Demand is also driven by changes in air and rail traffic and the factors underlying those changes, such as currency fluctuations or geopolitical events, that can impact passenger flows (see Section 1.3.2 “Growth drivers and general market trends”). During the year ended December 31, 2015, airport stations operated directly by the Group or by agents represented 42% of rental revenue, whereas non-airport stations represented 58% of such revenue due to the capillarity of its network in the nine Corporate Countries. The Group has also entered into significant alliances and partnerships with several large airlines. As a result, a significant portion of the Group’s revenue is tied to the level of air traffic. 102 EUROPCAR REGISTRATION DOCUMENT 2015 Revenue per day is calculated as the consolidated revenue generated by rental activities divided by the Number of Rental Days for the period in question (“RPD”). The change in RPD is calculated by reference to the previous year and may be presented at constant exchange rates to correct for fluctuations in exchange rates (primarily for impacts relating to the pound sterling, the Australian dollar and the New Zealand dollar). RPD primarily depends on the following factors: a The Group’s price positioning. The Group’s prices generally reflect (i) positioning of the Group’s services and related pricing policy, (ii) sales of additional services and equipment such as insurance products, optional protection and equipment, (iii) specific market conditions and the structure of the customer base in the regions where the Group operates, (iv) revenue and capacity management to manage customer demand and related pricing terms and to ensure the alignment of the fleet (category/price and optimized distribution within the network), (v) competitive pressure, and (vi) average rental duration; ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS a Composition and diversity of the Group’s fleet. The Group’s fleet includes 11 main categories of vehicles, based on general industry standards: mini, economy, compact, intermediate, standard, full-size, premium, luxury, mini-vans, trucks and convertibles. The fleet varies by brand with the Europcar® brand covering a full range of vehicles and the InterRent® brand offering a more limited range of vehicles which are also perceived as being less expensive by customers. The diversity of the Group’s fleet enables it to meet rental demand from a large range of customers. Generally, rentals in the higher categories have higher RPD than rentals of vehicles in the lower categories. However, the lower categories generate lower costs for the Group, generally resulting in comparable profitability; a Type of customer: business or leisure (see Section 1.6.3 “Customers (business/leisure)”). Leisure rentals tend to be of longer duration and have a higher RPD than business rentals. In addition, longer rentals usually generate lower RPD than shorter rentals but have a different cost structure which generally gives them comparable profitability (see “Cost structure and operating efficiency” below): a Geographical diversity. The Corporate Countries serve different types of customers and use different price and fleet composition strategies. In Europe, Germany and Belgium generate a larger percentage of their revenue in the business market, while Spain, Italy and Portugal generate more of their revenue in the leisure market. Lastly, France and the United Kingdom have a fairly even balance between business and leisure customers. The Corporate Countries in the Rest of World operating segment (Australia and New Zealand) are more active in the leisure market; and a Fluctuations in certain exchange rates. Since RPD is measured in euros, it can be affected by fluctuations in exchange rates, in particular between the euro and the pound sterling and between the euro and the Australian dollar. As a result, the Group generally monitors RPD at constant exchange rates. SEASONALITY The vehicle rental business is very seasonal and sensitive to weather conditions (see Section 1.6.8 “Seasonality”). Activity generally peaks in June through September. The leisure market is characterized by higher demand during the summer months and school holidays, in line with greater activity in the transportation industry generally. As a result, the Group’s revenue and Adjusted Corporate EBITDA are higher during these periods than during the rest of the year. For example, the Group generated 61.5% of its Adjusted Corporate EBITDA during the third quarter of the year ended December 31, 2015 (compared with 65% in 2014). The leisure market is also characterized by increased demand on weekends as compared with the workweek. The business market complements the leisure market as it is relatively stable throughout the year with a slight dip during the summer months and more activity midweek (Tuesday through Thursday). 03 For the year ended December 31, 2015, leisure rentals represented 56% of rental revenue compared with 44% for business rentals. Good management of seasonality is an important aspect of the Group’s financial model. The Group seeks to take advantage of activity during weekly and annual peaks (high activity) while remaining attentive to the fleet holding costs before and after these periods (low or normal activity) with the objective of maintaining a sound fleet financial utilization rate (for example 73-80% for each quarter). The Group meets these fluctuations in demand through flexible agreements with vehicle suppliers. These agreements provide for the Group to increase its vehicle orders in advance of the busier months and include short-term buy-back clauses (generally varying from five to eight months) to lower the number of vehicles once strong demand has decreased (see Section 1.6.7 “Fleet”). EUROPCAR REGISTRATION DOCUMENT 2015 103 03 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS The following graph shows changes in consolidated revenue, in millions of euros, in the fleet financial utilization rate and in the average fleet per quarter in 2014 and 2015: Average fleet (in thousands) 156 190 225 185 172 209 243 196 than €90 million on Adjusted Corporate EBITDA (compared with an initial objective of €50 million) in 2012-2014 and contributed approximately €90 million to improving non-fleet working capital requirements (compared with an initial objective of €60 million). The Group considered its transformation program to have reached its midpoint at the end of 2014. 693 646 The Fast Lane program is described in detail in Section 1.4.4. “Fast Lane” Transformation Program that has set the Foundation for Sustainable Profitable Growth. 547 495 489 464 414 374 79.8% 79.7% 77.1% COST STRUCTURE AND OPERATING EFFICIENCY 76.4% 73.7% 73.6% 73.7% 73.6% Q1-14 Q2-14 Q3-14 Q4-14 Q1-15 Q2-15 Q3-15 Q4-15 Quarterly revenues (€m) Fleet utilization (%) The following graph shows changes in quarterly Adjusted Corporate EBITDA in millions of euros for the years 2014 and 2015: 180 160 140 120 100 80 60 40 20 0 -20 Operating costs as presented in the management income statement accounted for 87% of the Group’s revenue in 2015. The Group believes that its “operating cost base” is 70% variable and 30% fixed or semi-fixed, as described below. 154.2 138.6 The following costs are considered variable: 63.8 51.7 36.3 32.7 -3.7 -10.2 Q1 Q2 Q3 2014 Operating costs as presented in the management income statement essentially comprise fleet holding costs (excluding estimated interest included in operating lease payments which the Group analyzes as fleet financing costs included in Adjusted Corporate EBITDA (1)), fleet operating costs, rental costs, revenue-related costs, personnel costs, and network and head office overhead. Accordingly, they do not include other operating income and expenses (recorded in a separate item in the income statement), non-recurring income and expenses (recorded in a separate item in the income statement), or fleet financing expenses. Q4 2015 FAST LANE TRANSFORMATION PROGRAM Beginning in 2012, the Group deployed a transformation program called “Fast Lane” seeking to reinforce the Group’s market presence and manage the transition from a vehicle rental company to a larger role as a mobility services provider, with sustainable growth and improved profitability. The strategic initiatives aim to improve the Group’s fixed and variable cost structure and to re-energize its commercial strategy. The Fast Lane program has surpassed its original objectives. The Group believes that Fast Lane had a positive impact of more Fleet holding costs (which represented 29% of the operating cost base and 26% of revenues in 2015). These costs include: a costs related to rental fleet agreements which represented 25% of the operating cost base for 2015 and consist of (i) depreciation expenses relating both to vehicles purchased with manufacturer or dealer buy-back commitments and atrisk vehicles (based on monthly depreciation rates negotiated under the buy-back agreements net of volume rebates for vehicles purchased with a buy-back commitment, and on the difference between the acquisition cost of the vehicles and their estimated residual value for at-risk vehicles, the value of at-risk vehicles being adjusted monthly on the basis of the vehicles’ market values) and (ii) charges under operating leases; a acquisition and sales-related costs which represented 3% of the operating cost base for 2015 and mainly include (i) the cost of vehicle accessories, (ii) costs relating to the conditioning of new vehicles, and (iii) costs relating to the (1) In the IFRS income statement, payments under operating leases are recorded in full under fleet holding costs with no distinction between the amortization expense and the estimated financial expense component. 104 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS disposal of used vehicles and vehicles purchased under buyback programs; and a taxes on vehicles which represented 2% of the operating cost base for 2015. These costs are considered variable because the Group is able to adapt and adjust its fleet using the flexibility provided for under its buy-back agreements with car manufacturers. Europcar has the ability to increase its vehicle orders in anticipation of the high season and to use the variability in holding periods, which generally range from five to eight months, to sell back vehicles once demand decreases. Europcar is also able to react to shortterm peaks in demand by optimizing new-vehicle distribution (see Section 1.6.7.1 “Fleet management”). The Group monitors the following principal indicators for these costs: (i) average fleet size; (ii) average fleet costs per unit per month; and (iii) the fleet financial utilization rate (as discussed below). Fleet operating, rental and revenue related costs (which represented 39% of the operating cost base and 34% of revenues in 2015). These costs include: a fleet operating costs which represented 13% of the operating cost base for the year ended December 31, 2015 and which include insurance costs (the costs of car insurance covering civil liability and damage to vehicles as well as self-insurance costs), repairs and maintenance costs, costs incurred for damaged and stolen cars, and costs incurred for reconditioning vehicles for repurchase by the car manufacturer or dealer. These costs vary with the average fleet size and to a lesser extent with the Number of Rental Days; a revenue-related commissions and fees, which include commissions paid to agents, covering personnel costs and station overhead (excluding vehicle fleet), as well as commissions paid to travel agents, brokers and other commercial partners and fees and taxes paid for airport and train station concessions. These costs represented 14% of the operating cost base for 2015 and vary with the revenue generated by the underlying rental activity; and a rental related costs which represented 12% of the operating cost base for 2015 and include the cost of transferring vehicles from one site to another, vehicle washing costs and fuel costs. Rental related costs are generally incurred once per rental, with the result that a shorter-term rental will have about the same level of these costs as a longer-term rental. Costs considered fixed or semi-fixed include personnel costs, head office and network overhead, and IT costs which together represented 30% of the operating cost base for 2015. These charges and costs may vary based on numerous factors, including changes in the number of employees, the launch of marketing campaigns, the implementation of the Fast Lane program and the launch and deployment of the Shared Services Center. Charges incurred within the network of stations may also vary depending on activity. 03 COST STRUCTURE AND OPERATING EFFICIENCY INDICATORS In connection with the Fast Lane transformation program, the Group achieved significant savings in fleet unit costs and other operating expenses expressed as a number of vehicle rentals or as a percentage of revenue. The Group uses the following indicators to monitor and optimize its fleet-related costs: a Average fleet during the period. The average fleet during the period is calculated as the number of days during the period when the fleet was available divided by the number of days in that period, multiplied by the number of vehicles in the fleet during the period. The size of the average fleet during the period, and therefore fleet holding costs, vary based on predicted demand and the Number of Rental Days and in particular on the effect of seasonality. a Average fleet cost per unit per month. The average fleet cost per unit per month corresponds to total monthly fleet costs (fleet holding costs and fleet operating costs excluding interest included in rental payments under operating leases and insurance fees) divided by the average fleet over the period. The Group also separately calculates monthly per-unit fleet holding costs (excluding estimated interest included in rental payments on operating leases) and monthly per-unit fleet operating costs (calculated without taking into account insurance costs). The average fleet cost per unit per month is affected both by the macro-economic conditions that affect car manufacturers and by the Group’s negotiating power in its vehicle supply agreements with manufacturers. The average per-unit cost for small economy cars tends to be lower than the average per-unit cost for larger cars. a Fleet financial utilization rate. The fleet financial utilization rate means the Number of Rental Days over the number of days in which the fleet is considered financially available (the period during which the Group holds the vehicles). The higher the fleet financial utilization rate, the fewer vehicles are needed to EUROPCAR REGISTRATION DOCUMENT 2015 105 03 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS generate a given Number of Rental Days (see Section 1.6.7 “Fleet”). The optimized management of fleet size through the acquisition and disposal of vehicles and a higher rate of long-term rentals contribute to increasing the fleet financial utilization rate. Fleet management and improvements in the fleet financial utilization rate rely on the Group’s internal procedures, on its Revenue and Capacity Management teams that were set up in 2012 in connection with the Fast Lane program, and on the centralized GreenWay system and its specialized modules. FINANCING COSTS RELATING TO FLEET FINANCING AND OTHER LOANS Financing costs include the following: a financing costs relating to fleet financing which vary in accordance with the selected or available financing option, namely, financing through operating leases, which relies primarily on the financing capacity of carmakers and dealers (and, to a lesser extent, of banks and other companies specialized in vehicle leasing), or financing through debt or securitization for vehicles recorded on the balance sheet. The type of financing used affects recognition of financing costs under IFRS accounting standards. In the IFRS income statement, payments under operating leases, including the estimated portion corresponding to interest, are recorded in operating income under fleet holding costs, whereas expenses relating to other types of financing relating to the fleet of vehicles recorded on the balance sheet are recorded in net financing costs under gross financing costs. To make it easier for the Group to monitor its performance, these two types of financial expenses are grouped in a dedicated line in the Adjusted Corporate EBITDA formula (see “Adjusted Corporate EBITDA” under Section 3.1.1.3 “Description of the principal line items in the Group’s income statement”) in the management income statement; a financial expenses related to the high yield bond used for corporate financing; a other financial income and expense, in particular costs pertaining to other loans, amortization of transaction costs, any redemption premiums, and foreign exchange differences. CHANGES IN THE GROUP’S SCOPE OF CONSOLIDATION On July 9, 2015, Europcar Lab, the Europcar Group unit dedicated to innovation, announced the acquisition of a majority stake in E-Car Club, the UK’s first entirely electric 106 EUROPCAR REGISTRATION DOCUMENT 2015 pay-per-use car club. This new acquisition is fully in line with Europcar Lab’s strategy to develop mobility market usages, search for new mobility solutions opportunities worldwide and make investments in strategic initiatives allowing the Group to strengthen its leadership in the mobility market. E-Car Club has been fully consolidated since July 1, 2015. On October 31, 2014, the Group acquired 100% of the shares of EuropHall SAS through its French subsidiary Europcar France SAS. With revenue of €23 million in 2014, EuropHall has been a significant franchisee of Europcar France in Eastern France since 1978. EuropHall has been fully consolidated since early November 2014. In addition, on November 30, 2014, the Group acquired a majority stake in Ubeeqo, a French startup formed in 2008 that provides car-sharing solutions. This 75.7% equity stake (as at December 31, 2015) is consolidated under the equity method. 3.1.1.3 Description of the principal line items in the Group’s income statement The description below is based on the Group’s income statement prepared in accordance with IFRS unless stated otherwise. REVENUE In this document, income generated from ordinary activities is referred to as revenue or consolidated revenue. Revenue includes rental revenue (net of discounts and rebates and excluding intragroup sales, value-added taxes and sales taxes), fees from the provision of services incidental to vehicle rental (including fuel), and income received from the Europcar franchise network: a rental revenue (or vehicle rental income) includes rental revenue generated by the stations operated directly by the Group and by the rental stations operated by agents; a fees from the provision of services complementary to vehicle rental include, in particular, revenue from fuel sales and commissions received for fleet management of large accounts; and a income from franchisee rental activity includes annual royalties, import and territorial duties and other costs (such as reservation fees) invoiced by Europcar; recovery fees; and fees for IT services provided to franchisees. Royalties paid by franchisees to the Group are determined on the basis of the rental revenue generated by the franchisees within their territories. ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS FLEET HOLDING COSTS Fleet holding costs include depreciation charges on vehicles acquired under agreements with buy-back clauses and on atrisk vehicles, costs relating to vehicle rental agreements, costs relating to vehicle acquisitions and disposals, and taxes on vehicles (see “Cost structure and operating efficiency” under Section 3.1.1.2 “Key factors affecting the Group’s results”). AMORTIZATION AND DEPRECIATION EXPENSES EXCLUDING VEHICLE FLEET Amortization, depreciation excluding vehicle fleet primarily includes amortization of intangible assets (software and operating systems owned by the Group), depreciation of property, plant and equipment (IT equipment). OTHER INCOME AND EXPENSES FLEET OPERATING, RENTAL AND REVENUE RELATED COSTS Fleet operating, rental and revenue related costs comprise the costs of operating the fleet (including insurance costs), commissions and fees relating to income from ordinary activities, and costs relating to rental. See “Cost structure and operating efficiency” under Section 3.1.1.2 “Key factors affecting the Group’s results”. PERSONNEL COSTS Personnel costs include wages and salaries (including expenses relating to bonuses and profit sharing), social security contributions, post-employment benefits and other items. Personnel costs are monitored separately for (i) employees of the rental stations, (ii) personnel costs relating to employees working for the network, (iii) employees based at the head offices of each of the Group’s operating subsidiaries, (iv) employees at the Group’s head office or (v) employees at the Shared Services Center in Portugal established in 2014. NETWORK AND HEAD OFFICE OVERHEAD COSTS Network and head office overhead includes costs relating to rental stations (including rental costs and general network costs) and costs relating to the head offices of the Group and its Corporate Countries (including rental charges, travel costs, and audit and advisory fees at the local and parent company levels), as well as the related sales and marketing costs, costs relating to IT systems, and telecommunications costs. The head offices of the Group’s Corporate Countries carry out a number of marketing and operational activities defined by the Group and tailored to local needs, such as management of large customer accounts and sales administration; Revenue and Capacity Management activities; reservations and customer service; e-commerce and marketing; and vehicle acquisition, logistics and maintenance, as well as support functions such as finance and Human Resources. 03 Other income and expense includes net revenue from certain commercial agreements; reversals of excess provisions; capital gains and losses on disposals of property, plant and equipment; and other items (such as rental agreement retrocessions and tax penalties). OTHER NON-RECURRING INCOME AND EXPENSES Other non-recurring operating income and expenses include expenses relating to the acquisition of businesses, restructuring costs and other operating costs. Acquisition-related expenses include charges incurred in connection with the integration of acquisitions, such as legal and accounting fees, severance and consultancy costs related to headcount reductions due to the streamlining of the rental station network and its support functions, asset write-offs and transfer costs, lease termination and building refurbishment costs carried out for the purpose of integrating acquisitions. Reorganization expenses include charges incurred in connection with business restructurings carried out in response to economic downturns or to adapt local or corporate organizational structures to changing business conditions. They include headcount reduction expenses, consultancy fees, asset write-offs and transfer costs and early lease termination costs incurred as part of restructuring programs. Unusual, abnormal and infrequent items of significant amounts are presented separately under other non-recurring income and expenses in order to provide a clear picture of the Group’s performance. NET FINANCING COSTS Net financing costs include gross financing costs, which in turn include net financing expense on fleet financing loans and net financing expense on other loans (excluding estimated interest included in rental payments under operating leases, which are recorded in operating results), as well as other financing expenses and other financing income. Other financing expenses EUROPCAR REGISTRATION DOCUMENT 2015 107 03 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS and income include gains and losses on derivative financial instruments, amortization of financing transaction costs, foreign exchange gains and losses, the financial component of pension charges (discounting and the expected return on plan assets), dividend income, gains and losses on financial instruments recognized in the income statement, the ineffective portion of the gain or loss on cash flow hedging instruments, and other charges including the refinancing/early repayment of certain financing facilities. INCOME TAX BENEFIT/(EXPENSE) Income tax on profit or loss for the year comprises current and deferred tax. Income tax is recognized in the income statement except to the extent that it relates to items recognized directly in equity, in which case it is recognized in equity. Current tax is the expected tax payable on the taxable income for the year, calculated using tax rates enacted or substantially enacted at the reporting date, and subject to any adjustment to tax payable in respect of previous years. The amount of deferred tax recognized is based on the expected pattern of realization or settlement of the carrying amount of assets and liabilities, using tax rates enacted or substantively enacted at the reporting date. A deferred tax asset is recognized only to the extent that it is probable that future taxable profits will be available against which the tax asset can be utilized. This probability is assessed based on: a the existence of time-related differences that will give rise to taxation in the future; and a forecasts of taxable profits. SHARE OF PROFIT/(LOSS) IN COMPANIES ACCOUNTED FOR UNDER THE EQUITY METHOD Share of profit/loss of associates is the share of the profits of the entities over which the Group has significant influence without controlling them, in particular Car2go Europe and Ubeeqo. 108 EUROPCAR REGISTRATION DOCUMENT 2015 In addition to the IFRS figures detailed above, the Group also uses non-GAAP measures, in particular Adjusted Corporate EBITDA, to better reflect the performance of its operations. ADJUSTED CORPORATE EBITDA To evaluate its performance, the Group uses an indicator it calls Adjusted Corporate EBITDA which it defines as recurring operating income before depreciation and amortization not related to the fleet and after deduction of interest expenses related to rental fleet financing. Adjusted Corporate EBITDA includes all vehicle fleet related costs (including impairment charges and fleet-related interest). The Group believes that Adjusted Corporate EBITDA is a key indicator, because it measures the performance of the Group’s ordinary activities including all expenses relating to fleet financing (namely, fleet depreciation expenses included in fleet holding costs and interest expenses relating to fleet financing, which are included in net financing costs in the IFRS income statement), without taking into account charges relating to past disbursements (depreciation and amortization not related to the fleet) or that by their unusual nature are not representative of the trends in the Group’s results of operations. Adjusted Corporate EBITDA is a non-IFRS indicator that does not have a single generally accepted definition. It should not be considered a substitute for operating income or net profit or loss as a measure of operating results or for net cash generated from operating activities as a measure of liquidity. Other issuers may calculate Adjusted Corporate EBITDA differently from the Group. The reconciliation of this figure with the recurring operating income stated in the IFRS income statement is presented in Section 3.1.2.2 below. 3.1.1.4 Significant accounting policies For a description of the Group’s significant accounting policies, see Note II “Significant Accounting Policies” to the Group’s consolidated financial statements for the year ended December 31, 2015, included in Section 3.4 “Consolidated financial statements and Statutory Auditors’ reports”. ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS 3.1.2 Comparison of results of operations for the years ended December 31, 2015 and 2014 3.1.2.1 Key operating indicators Year ended December 31, 2015 2014 Change Change at constant currency Revenues (in millions of euros) 2,142 1,979 8.2% 5.8% Rental Revenues (in millions of euros) 1,992 1,823 9.3% 6.8% Rental Day Volume 57.1 52.8 8.1% - RDP (€) (1) 34.9 34.5 1.1% (1.2)% 6.0 5.7 4.1% - 205.4 189.3 8.5% - (253) (248) 1.8% (0.7)% 76.1% 76.4% (0.3) pt - 251 213 17.8% 15.6% 11.7% 10.8% +0.9 pt - Average duration (day) Average Fleet (thousand) (2) Average Fleet Unit Costs/Month (€) (3) Financial utilization rate (4) Adjusted Corporate EBITDA (in millions of euros) Adjusted Corporate EBITDA Margin 03 (1) RPD (revenue per transaction day) corresponds to rental revenue for the period divided by the Number of Rental Days for the period. (2) Average fleet of the period is calculated by considering the number of days in the period when the fleet is available (period during which the Group holds or finances the vehicles) divided by the number of days in the same period multiplied by the number of vehicles in the fleet for the period. As of December 31, 2015, the fleet amounted to 181,783 vehicles (+4.8% compared to December 31, 2014). (3) The average fleet costs per unit per month is the total fleet costs (fleet holding costs and fleet operating cost) excluding interest expense included in fleet operating lease rents and insurance fees divided by the average fleet of the period divided by the number of months in the period. (4) The fleet financial utilization rate corresponds to the Number of Rental Days as a percentage of the number of days in the fleet’s financial availability period; the fleet’s financial availability period corresponds to the period during which the Group holds vehicles. EUROPCAR REGISTRATION DOCUMENT 2015 109 03 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS 3.1.2.2 Management’s analysis of results of operations The analysis in this Section is based on the Group’s income statement prepared in accordance with IFRS as well as on management figures that are monitored to help inform strategic decisions. Management figures are prepared in order to reflect and to improve understanding of the Group’s economic performance. IFRS INCOME STATEMENT FY 2015 FY 2014 Change 2,141.9 1,978.9 8.2% Fleet holding costs (547.2) (496.3) 10.3% Fleet operating, rental and revenue related costs (727.0) (686.3) 5.9% Personnel costs (347.4) (318.2) 9.2% Network and head office overhead (218.5) (199.3) 9.6% 14.2 6.9 105.8% All data in millions of euros Total revenue Other income Depreciation – excluding vehicle fleet (32.8) (31.8) 3.1% Recurring operating income 283.3 253.9 11.6% Other non-recurring expenses (61.8) (115.7) (46.6)% Operating income 221.5 138.2 60.3% Net financing costs (227.6) (232.7) (2.2)% Loss before tax 110 (6.1) (94.5) (93.5)% Income tax (37.6) (10.7) 251.4% Share of loss of associates (12.1) (6.5) 86.2% NET LOSS (55.8) (111.7) (50.0)% NET LOSS ATTRIBUTABLE TO EUROPCAR OWNERS (55.6) (112.3) (50.5)% EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS MANAGEMENT INCOME STATEMENT In millions of euros Revenue 2015 2014 2,141.9 1,978.9 8.2% - - 5.8% (491.9) (442.7) 11.1% Change at constant exchange rates Fleet holding costs, excluding estimated interest included in rental payments under operating leases Variation Fleet operating, rental and revenue related costs (727.0) (686.3) 5.9% Personnel Costs (347.4) (318.2) 9.2% Network and head office overhead costs (218.5) (199.3) 9.6% 14.2 6.9 105.8% (551.7) (510.6) 8.0% Other income Personnel costs, head office and network costs, IT and other Fleet-related financing expenses (65.5) (72.9) (10.2)% Estimated interest included in operating leases (55.2) (53.6) 3.0% (120.7) (126.5) (4.6)% 250.6 212.8 17.8% 11.7% 10.8% +0.9pt (32.8) (31.8) 3.1% Fleet-related financing costs, including estimated interest included in operating leases Adjusted Corporate EBITDA Margin Depreciation, amortization and impairment expense Other non-recurring expenses (61.8) (115.7) (46.6)% (162.1) (159.8) 1.4% (6.1) (94.5) (93.5)% Income tax expense (37.6) (10.7) 251.4% Share of loss in companies accounted for under the equity method (12.1) (6.5) 86.2% (55.8) (111.7) (50.0)% Net financing costs excluding fleet financing LOSS BEFORE TAX NET LOSS The table below presents a reconciliation of adjusted recurring operating income, Adjusted Corporate EBITDA and Adjusted Consolidated EBITDA to recurring operating income. The Group presents adjusted recurring operating income, Adjusted Consolidated EBITDA and Adjusted Corporate EBITDA because the Group believes they provide investors with important additional information to evaluate the Group’s performance. The Group believes these indicators are frequently used by securities analysts, investors and other interested parties in the evaluation of companies in the Group’s industry. In addition, 03 the Group believes that investors, analysts and rating agencies will consider adjusted recurring operating income, Adjusted Consolidated EBITDA and Adjusted Corporate EBITDA useful in measuring the Group’s ability to meet its debt service obligations. None of adjusted recurring operating income, Adjusted Consolidated EBITDA or Adjusted Corporate EBITDA is a recognized measurement under IFRS and should not be considered as alternative to operating income or net profit as a measure of operating results or cash flows as a measure of liquidity. EUROPCAR REGISTRATION DOCUMENT 2015 111 03 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS FY 2015 All data in millions of euros Adjusted Consolidated EBITDA FY 2014 766.0 695.0 Fleet depreciation IFRS (184.4) (164.2) Fleet depreciation included in operating lease rents (1) (210.3) (191.4) Total Fleet depreciation (394.7) (355.6) (55.2) (53.6) Interest expense related to fleet operating leases (estimated) (1) Net fleet financing expenses (65.5) (72.9) (120.7) (126.5) Adjusted Corporate EBITDA 250.6 212.8 Amortization, depreciation and impairment expense (32.8) (31.8) Total Fleet financing Reversal of Net fleet financing expenses 65.5 72.9 Reversal of Interest expense related to fleet operating leases (estimated) 55.2 53.6 Adjusted recurring operating income 338.5 307.4 Interest expense related to fleet operating leases (estimated) (55.2) (53.6) Recurring operating income* 283.3 253.9 * As set forth in the consolidated profit and loss statement. (1) Fleet operating lease rents consist of a fleet depreciation expense, an interest expense as well as, under several operating lease contracts, a small administration fee. For those fleet operating lease contracts entered into by the Group that do not provide the precise split of the rents amongst the depreciation expense, the interest expense and the administrative fee, the Group makes estimates of this split on the basis of information provided by the lessors. Furthermore, because the interest expense component of the lease rent is in substance a fleet financing cost, Europcar’s management reviews fleet holding costs and the adjusted operating income of the Group excluding this expense. (A) REVENUE The following table shows the Group’s consolidated revenue for 2015 and 2014 as a total and by product type: Year ended December 31 2015 2014 Change Change at constant currency 1,991.9 1,822.8 9.3% 6.8% Other revenue associated with car rental 97.4 102.8 (5.3)% (8.2)% Franchising business 52.6 53.3 (1.3)% (2.0)% REVENUES 2,141.9 1,978.9 8.2% 5.8% Revenue was €2,142 million in 2015, an increase of 8.2% from 2014. Based on constant exchange rates for the pound sterling and the Australian dollar, revenue increased 5.8%. Excluding the consolidation of EuropHall (1), a French franchisee acquired in the fourth quarter of 2014, the Group’s consolidated revenue increased by 4.9% at constant exchange rates. This significant rise was driven by the growth of vehicle rental income, up 5.9% at constant scope and exchange rates. The Group believes that the increase in revenue generated by rental activities resulted primarily from the initiatives launched in connection with the Fast Lane program, the most significant of which were the following: All data in millions of euros Rental revenues a the implementation of new sales tools to better organize and coordinate with business customers, in particular SMEs; a the development of the Group’s digital distribution platform which enables a higher retention rate of business customers (1) Europcar France acquired EuropHall, one of its French franchisees, in the fourth quarter of 2014 and fully consolidated it over two months. In 2014, EuropHall generated standalone revenues of approximately €23 million. 112 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS and an expansion of the direct-to-brand offering in the leisure segment; a the continued development of strategic and commercial partnerships to attract international customers to the Group and its franchisees; a the implementation of a new strategy for the vans & trucks segment with a view to increasing the return on investment for this vehicle type; Other revenue associated with vehicle rental was impacted by the fall in oil prices with however no significant consequences for operating income in light of the savings in oil supplies. Revenue from the franchising business was slightly down, in particular due to the reduction in royalties invoiced for revenue generated by the National and Alamo brands which the Group continued to operate in the EMEA region until December 2014 pursuant to a brand license agreement with Enterprise. 03 a the accelerated expansion of the InterRent® brand; (B) a the launch of new products targeting specific customer profiles, in particular Keddy by Europcar, a dedicated service for brokers launched in March 2015, and Autoliberté, a subscription-based urban mobility solution; and IFRS fleet holding costs were up 10.3% at reported exchange rates (up 7.6% at constant exchange rates) to €547.2 million in 2015. These costs include fleet depreciation charges (vehicles acquired and financed through funding recorded on the balance sheet) and payments on operating leases for vehicles including their financial component in accordance with accounting standards (vehicles financed through leasing). a the implementation of a program for the sale of additional services such as supplementary insurance products and specific equipment (for example navigation systems, winter equipment and child car seats, etc.). Rental revenue, up 6.8% at constant exchange rates, benefited from an 8.1% increase in the Number of Rental Days with 57.1 million rental days in 2015. Both the business and leisure markets contributed to this growth in each of the Corporate Countries, representing 44% and 56%, respectively, of consolidated rental revenue in 2015 compared with 45% and 55%, respectively, in 2014. In particular, the growth of revenue generated by rental activities was driven by: a increased volumes for the business segment, in particular for SMEs and vehicle replacement, in line with the sales efforts implemented by the Group; a increased demand in the leisure segment supported by the Europcar brand on all distribution channels, the accelerated expansion of the InterRent® brand and the successful launch of the Keddy product. At constant exchange rates, Revenue Per Transaction Day (RPD) was down 1.2% in 2015. The fall in RPD was mainly driven by the changing mix of customer segments (business and leisure) and brands (Europcar and InterRent) and by a longer average rental period (+4.1%) without impacting profitability. The Leisure segment benefited from a high RPD supported notably by the deployment of the ancillary program, while the deployment of InterRent, which provides a lower facial RPD, continues to grow significantly. The Business segment benefited from the higher contribution of the Vehicle Replacement business that has a longer duration than the average for the segment and which drives a lower RPD, and from the implementation of a new strategy for the vans & trucks segment with a view to renting smaller vehicles for longer periods to optimize the utilization rate. FLEET HOLDING COSTS Rental payments under operating leases, by their nature, have an interest component. As explained below, the accounting of fleet financing expenses is based on the type of financing (operating lease or other type of financing). To increase clarity, the Group groups together all fleet financing expenses in its management income statement and analyzes them in Adjusted Corporate EBITDA (see “Adjusted Corporate EBITDA” under Section 3.1.1.3 “Description of the principal line items in the Group’s income statement”) and excludes these expenses from its analysis of fleet holding costs. Excluding the estimated financing expense included in the payments on operating leases (€55.2 million and €53.6 million, respectively, in 2015 and 2014), the change in fleet holding costs was a result of increased activity, continued optimizing of the monthly per-vehicle cost, and a slight fall in the utilization rate: a fleet holding costs excluding the estimated financing on operating leases increased by 8.3% at constant exchange rates in line with the increased level of the fleet which jumped sharply by 8.5% to accompany growth in revenue; a fleet holding costs per vehicle improved slightly with a decrease of 0.1% in the holding cost per unit monthly average (at constant exchange rates) at €198.5 per vehicle. This continued improvement was due to the rationalization of fleet composition by category to better align it with customers’ needs, better logistics in fleet-in and fleet-out phases, harmonization of procedures for monitoring the mileage of vehicles covered by buy-back programs, and optimization of buy-back programs; EUROPCAR REGISTRATION DOCUMENT 2015 113 03 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS a the rate of fleet financial utilization rate fell slightly by 0.3 points to stand at 76.1%. Given the very sharp increase in the average fleet level, the Group’s operating excellence and in particular the expertise of the Revenue and Capacity Management Department (present in every Corporate Country) helped to maintain the financial utilization rate in the best standards of the sector (1) by better matching the Group’s fleet composition with customer demand, optimizing management of this demand and optimizing fleet distribution. Initiatives are continuing in this respect by reducing idle time between the delivery of new vehicles and their first rental, between rentals and between the last rental and the sale or return of vehicles, by improving procedures for managing accidents and repairs, and more generally by improving the fleet utilization rate operated via the low-cost InterRent brand. (C) FLEET OPERATING, RENTAL AND REVENUE RELATED COSTS Fleet operating, rental and revenue related costs increased by 5.9%, (3.5% at constant exchange rates), reaching €727 million in 2015 in the context of a substantial increase in revenue. a fleet operating costs increased by 1.6% at reported exchange rates and fell by 0.9% at constant exchange rates principally due to better management of vehicle damage and a reduction in maintenance costs. Insurance costs per day continued to fall in 2015 primarily due to changes in the franchise buyback policy and better fraud detection on damage caused by Europcar customers to third-party vehicles; a rental related costs increased by 6.5% (3.5% at constant exchange rates) despite an increase of over 8% in the Number of Rental Days. This performance was made possible by an optimization of transport costs and vehicle-washing costs in a context of increase in average rental length. It also reflects the fall in the price of oil; a the remainder of the increase was due to expenses relating to employees working at the head offices of the Group and its subsidiaries and at the Shared Services Center created in 2014 and includes the cost of performance shares granted to Executive Committee members and the Group’s top 100 managers. The allocation of these free shares is subject to the achievement of multi-annual financial targets and the relative performance of Europcar’s share price. See Note 6 to the consolidated financial statements for the fiscal year ended December 31, 2015. (E) NETWORK AND HEAD OFFICE OVERHEAD COSTS Network and head office overhead costs increased by 9.6% to €218.5 million. This increase was primarily due to the increase in marketing expenses intended to support revenue growth, notably with the expansion of InterRent and the launch of Keddy by Europcar®, a dedicated service for tour-operators, travel agencies and brokers. In addition, the Group continued to invest to strengthen its IT system to better address its customer needs. This increase also includes expenses related to the opening of InterRent stations and, to a lesser extent, Europcar stations, and to the effect of the consolidation of EuropHall, acquired in late 2014 and integrated in early 2016. (F) AMORTIZATION AND DEPRECIATION EXPENSE, EXCLUDING VEHICLE FLEET a revenue related fees and commissions increased by 9.5% at reported exchange rates and by 6.8% at constant exchange rates, an increase that was in line with that of vehicle rental revenue. Amortization and depreciation expense excluding vehicle fleet increased by €1 million to stand at €32.8 million in 2015. This change is explained by the slight increase in amortization relating to the Group’s IT systems linked to the increase in investments in this field. (D) (G) PERSONNEL COSTS Personnel costs stood at €347.4 million in 2015, an increase of 9.2% (7.2% at constant exchange rates). The €23.5 million increase at constant exchange rates is linked primarily to the Group’s network of stations due to increased activity and to a lesser extent the implementation of a gradual increase in the minimum wage in the United Kingdom. a almost 70% of that increase was the result of personnel costs in the network to sustain increased business volumes (1) Source: publications by Avis, Hertz and Sixt. 114 and sales of additional services. At constant exchange rates, the increase in personnel costs was only slightly higher than the Number of Rental Days despite the increase in the minimum wage in the United Kingdom and the consolidation of EuropHall, a franchisee acquired in late 2014; EUROPCAR REGISTRATION DOCUMENT 2015 OTHER INCOME Other income and expenses increased by €7.3 million to stand at €14.2 million for the year ended December 31, 2015. This line item includes income from commercial agreements, capital gains or losses from disposals of fixed assets, and other operating income and expenses including a bonus due to a lapsed debt. ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS (H) OTHER NON-RECURRING INCOME AND EXPENSES In 2015, other non-recurring income and expenses amounting to €(61.8) million included the following: a restructuring costs of €24 million including severance costs relating to the implementation of measures to streamline the German network and some local headquarters; a fees relating to the initial public offering for €11.5 million. Other fees were deducted from issuance premiums for €23.8 million; a a provision of €45 million based on the best estimate of the financial risk (at the current stage of the procedure with the French Competition Authority) in the event that the French Competition Authority were to impose a fine notwithstanding the Group’s arguments in defense of its position (see Note 32 to the consolidated financial statements for the fiscal year ended December 31, 2015); and a a net reversal of €23.4 million relating to the execution of a settlement agreement with Enterprise on April 29, 2015 putting an end to all legal proceedings with that company (see Note 32 to the consolidated financial statements for the year ended December 31, 2015). In 2014, other non-recurring income and expenses amounting to €(115.7) million including the following: a restructuring costs of €22.8 million resulting in part from the measures implemented by several of the Group’s entities or announced before the end of the year to lower the head offices’ cost structure. Moreover, the Group used outside service providers for a total of €9.8 million in 2014 in connection with the restructuring of the head offices and the network; a a net charge of €59.4 million in 2014 in connection with the litigation and arbitration with Enterprise including attorneys’ fees, the cost of removing the logo from certain stations, the one-off impairment of the remaining value of the right to use the National and Alamo brands, and a provision in an amount equal to the risk of certain of the damages that the Group was reasonably able to estimate as of the closing date (see Note 10 to the Group’s consolidated financial statements for the year ended December 31, 2015); (I) ADJUSTED CORPORATE EBITDA Adjusted Corporate EBITDA is defined as recurring operating income before depreciation and amortization not related to the fleet, and after deduction of the interest expense on liabilities related to rental fleet financing. Adjusted Corporate EBITDA increased by 17.8% (15.6% at constant exchange rates) from €212.8 million in 2014 to €250.6 million in 2015. Adjusted Corporate EBITDA margin as a percentage of revenue continued to grow, increasing from 10.8% in 2014 to 11.7% in 2015. This increase reflects excellent operational leverage, cost management and positive change in financing costs achieved by the Group even as it continues to invest in IT, sales and marketing development in order to support profitable growth. 03 Given the significant growth in revenue, the margin after variable costs(1) increased by €55.9 million at constant exchange rates. The margin rate also continued to rise to stand at 43.1% due specifically to an improvement in the monthly unit cost for holding and operating fleet (2) which stood at €253, down 0.7% at constant exchange rates. This performance was also made possible by optimized management of the vehicle utilization rate which stood at 76.1% in 2015, down by 0.3 points from 2014 despite a significant increase in the level of the fleet operated. Fleet financing (estimated interest under operating leases and financing expenses relating to financing the fleet on the balance sheet) fell by 4.6% from €126.5 million in 2014 to €120.7 million in 2015 despite an 8.5% increase in average fleet level in 2015 compared with 2014. The Group refinanced the whole of its fleet-financing debt between July 2014 and mid-2015, thus significantly lowering its cost (see Section (J) “Net financing costs” and Section 3.2 “Liquidity and capital resources” of this Registration Document). These positive items were partially offset by the increase in expenses related to network staff due to the increase in business, the acquisition of EuropHall and the marketing and communications investments set out above. a a charge of €23.9 million relating to a multi-year compensation program whose objectives were achieved in 2014. (1) The margin after variable costs corresponds to consolidated total revenues net of fleet holding costs (excluding estimated interest included in operating lease rents) and costs relating to the operation, rental and proceeds of fleet activities. (2) Excluding interest expenses included in charges relating to fleet operating leases and excluding insurance costs. EUROPCAR REGISTRATION DOCUMENT 2015 115 03 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS (J) NET FINANCING COSTS (L) IFRS net financing costs amounted to €227.6 million in 2015 compared with €232.7 million in 2014. In 2015, they mainly included: a €65.5 million in interest charges relating to the financing of the vehicle fleet recorded on the balance sheet, compared with €72.9 million in 2014, down in spite of the substantial increase in average fleet due to the financing implemented between mid-2014 and May 2015. Overall, the maturity of these instruments was extended and their cost significantly reduced. See Section 3.2.3 “Liquidity and capital resources”; a €56.3 million in interest charges relating to other borrowings (subordinated notes in corporate debt) compared to €78.5 million. This substantial drop is linked to the restructuring of corporate debt that took place in mid-2015 in connection with the IPO. Since the end of June 2015, the Company has only one corporate bond issue for €475 million bearing interest at 5.75% (see Section 3.2.3 “Liquidity and capital resources”); a €56 million redemption price linked to the repayment of both the €324 million of outstanding subordinated notes due 2017 bearing interest at 11.5% and the €400 million of outstanding subordinated notes due 2018 bearing interest at 9.375%; a €15.4 million in respect of current amortization of transaction costs for the notes; and a €26.9 million in respect of the write-off of transaction costs relating to the notes redeemed. In 2014, financing expense also included repayment premiums paid following the early repayment of the fleet-based €350 million bond issue and its refinancing which took place in October 2014 (€17.1 million) and the complete amortization of transaction costs related to the notes. (K) INCOME TAX BENEFIT/(EXPENSE) Income tax increased by €27 million from €10.7 million in 2014 to €37.6 million in 2015. The improvement in the performance of the Group and Corporate Countries led to a rise in tax liabilities but also allowed the recognition of tax assets in respect of tax loss carryforwards for certain countries. The 2015 tax expense also takes account of some provisions related to ongoing tax audits. 116 EUROPCAR REGISTRATION DOCUMENT 2015 SHARE OF PROFIT/(LOSS) IN COMPANIES ACCOUNTED FOR UNDER THE EQUITY METHOD The share of profit/loss of companies accounted for under the equity method represented a loss of €12.1 million in 2015 compared with a loss of €6.5 million in 2014 due to the increase in losses generated by Car2go Europe which is in the geographic development phase. In 2015, this item included the result of Ubeeqo, acquired in November 2014. (M) NET PROFIT/(LOSS) FOR THE PERIOD Net profit/loss presented a loss of €55.8 million in 2015 compared with a loss of €111.7 million in 2014. This significant improvement was driven by growth in operating performance and a significant reduction in financing costs. However, net profit for 2015, which was a transitional year for the Group, includes non-recurring items, in particular the costs associated with the IPO and the reshape of the capital structure (approximately €95 million), the net negative impact of some proceedings (approximately €22 million). In 2014, net profit also included non-recurring items specifically related to proceedings (provisions and impairment of intangible assets in relation to disputes with Enterprise) and the cost of refinancing fleet-based debt. (N) ADJUSTED NET PROFIT/(LOSS) FOR 2015 Given the specificity of 2015 for the Group in relation to its IPO and the overhaul of its financial structure, an adjusted net profit of approximately €128 million was estimated. This adjusted net profit excludes exceptional operating and financial items before profits from companies consolidated using the equity method after pro forma adjustment of financing expense to account for the full-year effect of the repayment of the €324 million note, the refinancing of the €400 million note by way of the issuance of a senior note for €475 million bearing interest at 5.75%, and ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS the refinancing of RCF and SARF credit facilities on better terms. The table below shows the reconciliation of IFRS net income to the estimated pro forma net profit/(loss): FY 2015 All data in millions of euros IFRS NET LOSS (56) Pro forma on Interest on corporate high yield bonds 26 Pro forma transaction cost amortization 7 Reversal of corporate high yield bonds redemption premium 56 Reversal of the write off associated with corporate high yield bonds reimbursement 27 Reversal of other exceptional income / expenses * 56 Reversal of share of profit/(loss) of associates 12 ESTIMATED PRO FORMA NET INCOME 128 03 * Includes notably costs associated with the IPO, the net impact of some proceedings and provisions for ongoing tax audits. 3.1.2.3 Revenue and adjusted Corporate EBITDA by operating segment In this Section, the revenue of each Corporate Country includes revenue from franchising business on its territory. (A) EUROPE The table below shows (i) the allocation of revenue generated in Europe by Corporate Country and other European countries and (ii) Adjusted Corporate EBITDA generated in Europe for the years ended December 31, 2015 and 2014: Year ended December 31 2015 2014 Change Change at constant exchange rates Germany 544.5 518.3 5.1% 5.1% United Kingdom 465.2 410.4 13.4% 2.1% France 360.8 325.4 10.9% 10.9% In millions of euros Revenue Italy 219.5 205.8 6.7% 6.7% Spain 218.0 200.3 8.8% 8.8% Portugal 103.8 94.3 10.1% 10.1% Belgium 62.5 60.3 3.6% 3.6% Other European countries (franchises) 17.9 21.4 (16.4)% (17.7)% 1,992.2 1,836.2 8.5% 5.9% 191.0 151.4 26.2% 22.6% TOTAL EUROPE ADJUSTED CORPORATE EBITDA (EUROPE) REVENUE Revenue of the Europe operating segment increased by 8.5% (5.9% at constant exchange rates) to €1,992 million. Proceeds from vehicle rental activities stood at €1,860 million, up 9.6% (7% at constant exchange rates and 5.9% excluding EuropHall, the French franchisee acquired in the fourth quarter of 2014). This increase can be seen in each of the Corporate Countries and is primarily the result of a significant increase in the Number of Rental Days. The business and leisure markets had similar increases in revenue. At constant exchange rates, RPD decreased slightly due to changes in the regional, segment and brand mixes. The performance of total revenue was however affected by falling oil prices which were behind the 5.7% drop in other proceeds associated with car rentals to €100.1 million (up 4.9% at constant exchange rates) with no significant impact on Adjusted Corporate EBITDA. Germany The Group’s revenue in Germany increased by 5.1% to €545 million. This increase was due primarily to the increase in the Number of Rental Days as well as a favorable trend in RPD. Performance was supported in particular by development initiatives in the SME sector and the implementation of sales EUROPCAR REGISTRATION DOCUMENT 2015 117 03 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS tools for complementary products sold directly in the leisure segment. This growth in activity was accompanied by a comprehensive review of the network aimed at optimizing station geography and deploying business skills to allow gains in productivity. United Kingdom The Group’s revenue in the United Kingdom increased by 2.1% at constant exchange rates to €466 million for 2015. This increase was due to a significant increase in the Number of Rental Days primarily supported by growth in vehicle replacement activity and the vans & trucks segment, the expansion of InterRent, and the launch of the product specifically targeting brokers, Keddy by Europcar, which more than made up for the winding-up of operations at National and Alamo in the first quarter of 2015. This change to the business mix had an adverse effect on RPD which was partially offset by the continuation of the program to increase sales of additional services. France The Group’s revenue in France increased by 10.9% to €361 million. Excluding Europ Hall (acquired in the fourth quarter of 2014), growth was 5.1% supported by the increase in the Number of Rental Days in both the business segment (notably for SMEs) and leisure segment due in particular to the expansion of InterRent with a slight increase in RPD supported by the program to increase sales of additional services. In addition, new stations were opened in city center locations to capture the growth related to changes in how vehicles are used and new products were launched (for example the Autoliberté subscription package and electric vehicle rentals). Activity in the fourth quarter of 2015 was slightly impacted by the attacks in November, but the very balanced nature of operations in terms of geographies (airport/off-airport) and customer segments (business vs. leisure) helped to offset the slight slowdown in activity witnessed by some agencies in the first few weeks after these events. Italy The Group’s revenue in Italy increased by €13.7 million, or 6.7%, to stand at €220 million for the year ended December 31, 2015. This growth was driven by an increase in the Number of Rental Days seen across customer segments thanks in particular to the expansion of InterRent and initiatives launched to boost the vans and trucks segment. RPD fell over the period as a result of the effects of the business mix, which are reflected favorably in the associated fleet cost, and by the increase in the average rental length in a context of sustained competition. In this context, Italy continued to encourage direct sales and optimize its costs, in particular unit fleet costs which were down nearly 10% in 2015 compared with 2014. 118 EUROPCAR REGISTRATION DOCUMENT 2015 Spain Revenue generated by the Group in Spain increased by €17.7 million, or 8.8%, to €218 million for the year ended December 31, 2015. This increase was driven by the significant increase in the Number of Rental Days in the leisure and business segments. Buoyed by the growth of tourism, the InterRent brand continued its expansion. In parallel, Spain launched many initiatives that helped develop the business segment, particularly in terms of SMEs and car replacement/ leasing. RPD dipped during the period mainly due to the success of InterRent and an increase in average rental length. Portugal The Group’s revenue in Portugal increased by €9.5 million, or 10.1%, to stand at €104 million for the year ended December 31, 2015. This significant increase was driven firstly by a substantial increase in the Number of Rental Days and secondly by sustained growth in RPD despite heightened competition. Belgium The Group’s revenue in Belgium increased by 3.6% to stand at €62.5 million for the year ended December 31, 2015. This increase was caused primarily by the growth in the Number of Rental Days, specifically in the business segment, supported by initiatives to develop the van and trucks segment and SME customers. RPD fell during the period due to changes in the business mix and an increase in average rental length of 5.6%. This increase was achieved despite the impact of the threat of terrorist attacks that paralyzed the Belgian capital for several days in the fourth quarter of 2015. Other European countries (franchises) Revenues from franchisee business in other European countries (i.e. excluding Corporate Countries) fell by €3.5 million to stand at €18 million for the year ended December 31, 2015. Overall, there was a slight improvement in Europcar franchises in other European countries due in part to the Group’s initiatives under the Fast Lane program which also benefited the franchisee network. However, this improvement was limited by the reduction in royalties invoiced for revenue generated by the National and Alamo brands run by the Group in Europe, the Middle East and Africa until December 2014 pursuant to a license agreement with Enterprise (see Section 2.5 “Regulatory, Legal and Arbitration Proceedings”). For information, revenue from franchising business in Corporate Countries totaled €14.5 million in 2015 compared with €14.9 million in 2014 with the acquisition of EuropHall, a French franchisee, in the fourth quarter of 2014 offsetting the rise in royalties. ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF GROUP RESULTS ADJUSTED CORPORATE EBITDA In 2015, Adjusted Corporate EBITDA in Europe increased by €40 million (up 26.2%, or 22.6% at constant exchange rates). All Corporate Countries contributed to this improvement. The European Adjusted Corporate EBITDA margin improved by 1.4 pt to 9.6%. This increase reflects the effect of operational (B) leverage, the favorable impact of fleet refinancing operated between July 2014 and mid-2015, the continued improvement of per-unit fleet holding costs, and the first benefits of the implementation of the Shared Services Center in Portugal in early 2014 despite the increase in personnel costs and investments in sales and marketing to support activity. REST OF WORLD 03 The table below shows revenue and Adjusted Corporate EBITDA generated in the Rest of World for the years ended December 31, 2015 and 2014: Year ended December 31, In millions of euros 2015 2014 Change Change at constant exchange rates 137.3 132.3 3.8% 4.2% 18.8 17.7 6.2% 6.2% 156.1 150.0 4.1% 4.4% 32.1 27.9 15.1% 15.0% Revenue Australia and New Zealand Other Rest of World countries (franchises) TOTAL REST OF WORLD ADJUSTED CORPORATE EBITDA REVENUE Australia and New Zealand The Group’s revenue in Australia and New Zealand increased by 3.8% (4.2% at constant exchange rates) to stand at €137 million for the year ended December 31, 2015. This growth was the result of an increase in the Number of Rental Days in both the leisure and business segments and of the very marked increase in RPD due to the increase in sales of additional services. Revenue from franchising business in Australia was €1.4 million for the year ended December 31, 2015. Other Rest of World countries (franchises) Revenue from franchising business in the other Rest of World countries increased by 6.2% to €18.8 million for the year ended December 31, 2015. This increase was due to organic growth (C) in the existing franchise network, the collective benefit of the initiatives taken in connection with the Fast Lane program over the entire network, and the integration of new franchisees. As of the end of 2015, the Group was present in 114 other Rest of World countries. ADJUSTED CORPORATE EBITDA The Group’s Adjusted Corporate EBITDA in the Rest of World increased by 15.1% (15.0% at reported exchange rates), or €32.1 million, for the year ended December 31, 2015. The Group’s Adjusted Corporate EBITDA margin increased by 2 points to 20.5%. This improvement in Adjusted Corporate EBITDA margins was the result of substantial growth in revenue in Australia and New Zealand and of significant growth in revenue from franchising business. ELIMINATION AND HOLDINGS The table below shows revenue recorded in Elimination and Holdings and the Adjusted Corporate EBITDA of Elimination and Holdings for the years ended December 31, 2015 and 2014: Year ended December 31, 2015 2014 Change REVENUE (6.3) (7.3) (13.7)% ADJUSTED CORPORATE EBITDA 27.6 33.5 (17.6)% In millions of euros EUROPCAR REGISTRATION DOCUMENT 2015 119 03 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES REVENUE ADJUSTED CORPORATE EBITDA Between 2014 and 2015, Elimination and Holdings revenue increased by €1 million to €(6.3) million for the year ended December 31, 2015. This change was primarily due to changes in the elimination of intragroup royalties billed with respect to revenue generated by the National and Alamo brands (see above). Adjusted Corporate EBITDA of Elimination and Holdings decreased by €5.9 million to stand at €27.6 million for the year ended December 31, 2015. This fall is linked primarily to the recognition of the cost of performance shares granted to members of the Executive Committee and the top 100 managers of the Group as part of the Group’s IPO. The allocation of these free shares is subject to the achievement of multi-annual financial targets and the relative performance of Europcar’s share price. 3.2 LIQUIDITY AND CAPITAL RESOURCES 3.2.1 General overview The IPO on June 29, 2015 made it possible for Europcar to reshaped its capital structure and enhanced its corporate credit profile. Thanks to the implementation of its Fast Lane transformation plan, Europcar strengthened its business model leading to a strong improvement of its financial performance and credit profile. Europcar has thus fully redeemed its 11.5% senior subordinated notes due 2017 in an aggregate principal amount of €324 million and its 9.375% senior subordinated notes due 2018 in an aggregate principal amount of €400 million (including a payment of redemption premium for a total amount of €56 million) with a portion of the proceeds of the €475 million capital increase from the IPO (€441 million net proceeds) and the proceeds of the 5.75% notes due 2022, issued on June 10, 2015 (1). During the first half of 2015, Europcar also implemented its New Senior Revolving Credit Facility (RCF). Signed on May 12, 2015, it entered into effect on May 28, 2015. The proceeds were used to repay the Existing Senior Revolving Credit Facility (€300 million as of December 31, 2014). This new €350 million Senior Revolving Credit Facility matures in 5 years and bears interest at a rate of Euribor+250bps (2). Finally the Group amended its Senior asset Revolving Facility (SARF) (3). The amendments signed on May 12, 2015, entered into effect on June 17, 2015. The amount of FCT Senior Notes that may be issued by the FCT Issuer under the SARF, which is a fleet asset-backed financing, was increased from €1 billion to €1.1 billion to support operating growth, and the (1) Issue price of 99.289%. (2) For a leverage ratio below 2x and Euribor +275 bps for leverage above 2x. (3) The line, intended for fleet financing, is rated A by the S&P agency. (4) Corporate Net debt / Adjusted corporate EBITDA. 120 EUROPCAR REGISTRATION DOCUMENT 2015 SARF’s maturity was extended by two years to 2019. The interest rate on the FCT Senior Notes (before the amortization period) decreased from Euribor+220bps to Euribor+170bps. In addition, swap instruments covering the SARF structure have been extended to 2019. The completion of these transactions brings significant benefits to the Group, including: a a significant reduction in its overall corporate leverage; a a significant reduction in its interest expense; a an extension of the maturities on most of its indebtedness; a the establishment of a simpler and more flexible long-term capital structure; and a the extension and increase of the hedging of the exposure to interest rate fluctuations. Consequently, the Group considerably reduced its corporate debt leverage (4) which stood at 0.9x at the end of December 2015 compared with 2.7x at the end of 2014. As a result of the deleveraging and based on the improved profitability of the Company over recent years, rating agencies Moody’s and S&P revised the Group’s ratings in July 2015. Moody’s has upgraded the corporate rating (stable outlook) by 2 notches to B1 from B3 (positive watch). S&P has assigned a B+ corporate rating (stable outlook) from B (positive watch). ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES 3.2.1.1 Financial Resources The Group’s principal financing needs include fleet financing, working capital requirements, capital investment, interest payments and loan repayment. The Group may also need financing for acquisitions. The Group’s principal regular sources of liquidity are its operating cash flows as well as its financings, a substantial portion of which is dedicated to and secured by the portion of the fleet that is recorded on the balance sheet. The Group’s ability to generate cash flow from its operating activities in the future will depend on its future operating performance which depends to a certain extent on external factors including the risk factors described in Section 2 “Risk factors” of the Registration Document. The Group also has cash and cash equivalents to finance its ongoing requirements related to its activity. Moreover, the Group has cash and cash equivalents that are considered restricted. Restricted cash is cash that is (i) used to cover future settlement of insurance claims or (ii) not immediately available to finance the activity of subsidiaries. This includes, in particular, cash that is held within certain special purpose vehicles set up for vehicle rental activities. In 2015, the Group’s primary sources of financing were as follows: a Cash generated from operating activities, which totaled €10.9 million in 2015 compared with €108.5 million in 2014. Operating profit before changes in working capital requirement increased by €42.1 million to €266.2 million, reflecting improved Group performance. However, fleetrelated effects recorded on the balance sheet to support activity and effects related to changes in working capital excluding fleet affected by non-recurring items more than offset this increase; a Available Cash. Cash and cash equivalents totaled €146.1 million as of December 31, 2015 (compared with €144 million as of December 31, 2014). The Group also has restricted cash (defined as cash used to cover the future settlement of insurance claims or cash that is not immediately available to finance the activity of subsidiaries) which totaled €97.4 million as of December 31, 2015 (compared with 81.8 million as of December 31, 2014); was €2,065 million (compared with €2,171 million as of December 31, 2014). The Group considers €1,659 million of that amount to relate to fleet financing (compared with €1,396 million at the end of 2014). In that regard, this indebtedness is generally secured or backed by assets, primarily vehicles. In addition, in order to finance its fleet, the Group also uses operating leases, the outstanding amount of which totaled €1,323 million (1) as of December 31, 2015 (compared with €1,284 million as of December 31, 2014). In accordance with IFRS, this amount is not recorded on the balance sheet. See Section 3.2.3 “Description of the financing as of December 31, 2015” of this Registration Document for a more detailed description of the Group’s financing. 03 The Group believes that its financing needs for its daily operations in 2016 will primarily include working capital requirements, interest expense and the repayment of loans. 3.2.1.2 Debt As of December 31, 2015, the total amount of the Group’s consolidated corporate net debt was €235 million compared with €581 million as of December 31, 2014. On the same date, the total Net Fleet Debt, which is assetbacked, amounted to €2,821 million compared with €2,567 million as of December 31, 2014. Of this amount, €1,498 million was recorded in the balance sheet with the remainder of €1,323 million corresponding to operating leases. The estimated debt equivalent of fleet operating leases, which is recorded off-balance sheet, corresponds to the net book value of the applicable vehicles calculated on the basis of their purchase price and depreciation rates (according to contracts with carmakers). In accordance with IFRS, this amount is not recorded on the balance sheet. In addition, the loan-to-value ratio (LTV) as of December 31, 2015 was 94% (2) (compared with 88.5% as of December 31, 2014). In 2015, total average net debt for the fleet stood at €3,127 million. a Indebtedness. As of December 31, 2015, the total amount of the Group’s consolidated gross indebtedness (1) The estimated debt equivalent of fleet operating leases corresponds to the net book value of applicable vehicles, which is calculated on the basis of the purchase price and depreciation rates of corresponding vehicles (based on contracts with car manufacturers). (2) Corresponds to the net debt of Securitifleet Holding, Securitifleet companies and EC Finance plc (aggregate amount of €1,019 million at the testing date) divided by the total value of the net assets on the balance sheets of these companies (€1,084 million as of December 31, 2015). EUROPCAR REGISTRATION DOCUMENT 2015 121 03 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES The table below presents a breakdown of Net Corporate Debt and Total Net Debt (including the estimated outstanding value of the fleet financed through operating leases): As at December 31, 2015 2014 Senior Subordinated Secured 11.50% Notes due in 2017 (1) - 324 Senior Subordinated Unsecured 9.375% Notes due in 2018 (1) - 400 In millions of euros Senior Unsecured 5.75% Notes due in 2022 Senior Revolving Credit Facility FCT Junior Notes (2), accrued interest, capitalized costs of finance agreements and other (3) (4) GROSS CORPORATE DEBT ON BALANCE SHEET Cash in operating and holding entities and short-term investments (A) (5) NET CORPORATE DEBT ON BALANCE SHEET (B) EC senior secured notes 5.125%, due in 2021 475 - 81 201 (150) (150) 406 774 (171) (193) 235 581 350 350 Senior asset Revolving Facility 658 418 FCT Junior Notes (2), capitalized costs of financing contracts and other 142 132 Financing of the fleet in the United Kingdom, Australia and other fleet financing facilities GROSS FLEET DEBT RECORDED ON THE BALANCE SHEET 509 497 (C) 1,659 1,396 (161) (113) (D) 1,498 1,283 Cash in fleet-holding entities and short-term investments in fleet NET FLEET DEBT RECORDED ON THE BALANCE SHEET Gross debt on balance sheet (A)+(C) 2,065 2,171 Net debt on balance sheet (B)+(D) 1,733 1,864 ESTIMATED DEBT EQUIVALENT OF FLEET OPERATING LEASES OFF BALANCE SHEET (6) NET FLEET DEBT INCLUDING FLEET-RELATED OFF BALANCE SHEET COMMITMENTS TOTAL NET DEBT INCLUDING FLEET-RELATED OFF BALANCE SHEET COMMITMENTS (E) 1,323 1,284 (D)+(E) 2,821 2,567 (B)+(D)+(E) 3,057 3,148 (1) Notes redeemed or refinanced over the first half of 2015 in connection with the IPO. See Section 3.1.2. (2) The subscription proceeds of the FCT Junior Notes subscribed by Europcar International SAS (“ECI”) provide the overall credit enhancement and, when applicable, an additional liquidity requirement. The FCT Junior Notes are used only to finance the fleet debt requirement. FCT Junior Notes are subscribed for by Europcar International using available cash or drawings on the Senior Revolving Credit Facility. (3) For countries where fleet costs are not financed through dedicated entities (i.e. Securitifleet entities), the cash used to finance the fleet, which could have been financed by fleet debt, is restated from the net fleet debt with a de-risk ratio. (4) Including non-accrued interest on held-to-maturity investments (Euroguard). (5) Specifically includes the Group’s insurance program (see Section 2.7 “Insurance and Risk Management”). (6) The estimated debt equivalent of fleet operating leases corresponds to the net book value of applicable vehicles, which is calculated on the basis of the purchase price and depreciation rates of corresponding vehicles (based on contracts with car manufacturers). The Company’s financial management verifies the consistency of the external information that is provided. 3.2.2 Analysis of cash flows 3.2.2.1 Analysis of management cash flows The Group believes that corporate free cash flow is a useful indicator because it measures the Group’s liquidity based on its ordinary activities including net financing costs on borrowings dedicated to fleet financing without taking into account (i) 122 EUROPCAR REGISTRATION DOCUMENT 2015 past disbursements in connection with debt refinancing, (ii) financial costs which due to their exceptional nature are not representative of the trends in the Group’s results of operations, (iii) financial investments, and (iv) cash flows in relation to the fleet analyzed in a separate manner as the Group makes acquisitions through asset-backed financing. ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES The table below shows the calculation of corporate free cash flows, as well as the regrouping of certain items deemed significant in analyzing the Group’s cash flow, including cash flow relating to changes in the rental fleet, in fleet-related trade receivables and trade payables, and in fleet-related financing and other working capital facilities, principally used for fleet- related needs. This presentation differs from the IFRS statement of cash flows primarily due to the analytic regrouping carried out and the items that do not affect cash flow which vary based on the financial indicator used as the starting point (in this case, Adjusted Corporate EBITDA compared with pretax profit in the IFRS statement of cash flows). MANAGEMENT CASH FLOWS FY 2015 FY 2014 Adjusted Corporate EBITDA 251 213 Non-recurring expenses (73) (28) Acquisition of intangible assets and property, plant and equipment, net of disposals (24) (22) 1 11 All data in millions of euros Changes in provisions and employee benefits Changes in non-fleet working capital (29) 16 Income tax paid (40) (31) 86 158 (65) (74) Corporate operating free cash flow Cash interest paid on corporate High Yield bonds Cash flow before change in fleet asset base, financing and other investing activities 21 84 Change in fleet assets base, net of drawings on fleet financing and working capital facilities (87) (56) (8) (10) Aquisition of subsidiaries, net of cash acquired (24) (46) Capital increase 448 - (308) (17) (20) (19) Proceeds from disposal of financial asets, net Change in High Yield Transaction cost cash out and other Net change in cash before FX effect Cash and cash equivalents at beginning of period Effect of foreign exchange conversions CASH AND CASH EQUIVALENTS AT END OF PERIOD CORPORATE FREE CASH FLOW Corporate free cash flow is defined as free cash flow before the impacts of the fleet and acquisitions of subsidiaries. Free cash flow was reflected in the generation of €86 million of cash in 2015 (compared with €158 million in 2014) also affected by non-recurring items: a Adjusted Corporate EBITDA. The increase in Adjusted Corporate EBITDA amounted to €38 million, rising from €212.8 million in 2014 to €250.6 million in 2015. This increase reflects excellent operational leverage, cost management and positive change in financing costs achieved by the Group even as it continues to invest in sales and marketing development in order to support profitable growth; 22 (63) 206 267 1 2 229 206 03 a Other non-recurring operating income and expenses. This item included the cash out related to the reorganization programs initiated in the context of Fast Lane. In 2015, it also included the payment of €12.5 million to Enterprise following the signing of a settlement agreement putting an end to all legal proceedings with that company (see Note 10 to the financial statements for the year ended December 31, 2015), and bonus payments relating to the multi-year compensation program arising from the success of the Fast Lane plan over the period 2012-2014 (approximately €23 million); a Changes in non-fleet working capital represent a cash outflow of €29 million, due in particular to the significant increase in the Group’s activity. This item is also affected by approximately €8 million due to the settlement of tax payables relating to previous years; EUROPCAR REGISTRATION DOCUMENT 2015 123 03 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES a Acquisition of intangible assets and property, plant and equipment, net of disposals. This item consists mainly of IT investments and is slightly up on 2014 in line with the Group’s desire to strengthen its digitalization program to support the Group’s transformation; a Income taxes paid. In 2015, income taxes paid represented a cash outflow of €40 million compared with a cash outflow of €31 million in 2014. This increase is due primarily to the Group’s improved operating and financial performance in the Group’s various country subsidiaries. OTHER COMPONENTS OF CASH FLOW Net interest paid on High Yield borrowings fell sharply due to the repayment of the €324 million and €400 million notes and the issuance of a new €475 million bond loan on June 10, 2015. This bears interest at 5.75%. Interest accrued on this loan are paid twice a year, in June and December. The item “Changes in the fleet recorded on the balance sheet, rental fleet related receivables and payables, and borrowings dedicated to fleet financing and working capital” covers: a on the one hand, elements relating to the fleet. Given the asset-backed financing, the net impact of the various components (change in the fleet, working capital and fleet financing) is primarily the result of temporary lags between (i) the delivery of a vehicle and payment for this delivery, and (ii) entry into securitization and financing of these vehicles. Changes from one year to the next may thus be significant; and a on the other hand, changes in credit facilities. In 2015, the net impact of these two subjects represented a cash outflow of €87 million, compared with a cash outflow of €55 million in 2014. The change reflects in particular reduced use of the Senior Revolving Credit Facility (RCF) given the cash available following the capital increase. Acquisitions and proceeds from the disposal of financial assets represented a net cash outflow of €8 million in 2015 compared with €10 million in 2014. This item primarily includes acquisitions of financial assets by the captive insurance company Euroguard. Cash outflow relating to acquisitions of subsidiaries net of cash acquired totaled €24 million in 2015 compared with €46 million in 2014. In 2015, these items included the Group’s investments in new mobility solutions, in particular the subscriptions to the capital increases of Ubeeqo (€5 million) and Car2go (€12.5 million) to support their development and the acquisition of E-Car Club. In 2014, these items included cash outflows resulting from the acquisitions of Ubeeqo and EuropHall (French franchisee) and the subscription to Car2go’s capital increase. In addition to the usual financing transactions primarily related to the rental fleet, the IPO and the reshaping of the Group’s capital structure strongly impacted cash flows in 2015. In particular: a the IPO gross proceeds amounted to €475 million. As of December 31, 2015, the net proceeds after related fees already paid amounted to €448 million. As a reminder, part of the fees for the IPO (approximately €24 million) were deducted from issuance premiums; a the new €475 million senior notes due 2022 were issued at 99.289% resulting in a cash inflow of €471.6 million. They bear interest at 5.75%; a the proceeds from both the IPO and these new notes were mainly used to redeem both the €324 million Outstanding Subordinated Notes Due 2017 and the €400 million Outstanding Subordinated Notes Due 2018 and to pay the associated redemption premiums for an aggregate amount of €56 million. Finally, payments of financing transaction and other costs totaled €20 million in 2015 and €19 million in 2014 as a result of the refinancing transactions carried out during those two years. 3.2.2.2 Analysis of cash flows according to IFRS The Group’s principal cash flow drivers are its operating performance as reflected in its operating profit before changes in working capital, cash related to financing transactions, interest on its corporate debt, cash flow relating to acquisitions and disposals of the fleet and cash from (used by) investments. IFRS In millions of euros Net cash generated from (used by) operations 124 2015 2014 (166.1) (89.7) Net cash used by investing activities (55.2) (76.6) Net cash generated from (used by) financing activities 243.3 103.3 NET INCREASE/(DECREASE) IN CASH AND CASH EQUIVALENTS AFTER EFFECT OF FOREIGN EXCHANGE DIFFERENCES 22.0 (63.0) EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES (A) NET CASH GENERATED FROM (USED BY) OPERATIONS The table below summarizes the Group’s net cash generated from operations for the years ended December 31, 2015 and 2014. IFRS In millions of euros 2015 2014 Operating income before changes in working capital 266.2 224.0 (198.0) (165.5) (57.3) 50.0 10.9 108.5 (39.7) (31.4) (137.3) (166.8) (166.1) (89.7) Changes in rental fleet and in fleet working capital Changes in non-fleet working capital Cash generated from operations Income taxes received/paid Net interest paid NET CASH GENERATED FROM (USED BY) OPERATIONS CASH GENERATED FROM OPERATIONS INCOME TAX RECEIVED/(PAID) Net cash generated from operations represented a cash inflow of €10.9 million in 2015 compared with a cash inflow of €108.5 million in 2014. While operating profit before changes in working capital requirements generated an additional resource of €42.2 million due to improvements in the Group’s operating profitability between the two years, this change was largely offset by non-recurring items affecting changes in working capital requirements and by an increase in the resources needed to acquire new fleet so as to sustain the significant rise in the Group’s operations. Income taxes paid represented a cash outflow of €39.7 million in 2015 compared with a cash outflow of €31.4 million in 2014. This increase is due primarily to the Group’s improved operating and financial performance. Cash outflow from changes in rental fleet and in fleet working capital totaled €198 million in 2015 compared with €165.5 million in 2014. This change was the result of increased activity at the end of 2015 compared with the end of 2014, reflected in the 6% increase in the Number of Rental Days in the last quarter of 2015 compared with the last quarter of 2014, and of financing that increase principally through balance sheet debt. At the end of December 2015, the total net fleet debt recognized in the balance sheet was €1,498 million, representing an increase of 16.8% compared with December 31, 2014. Changes in non-fleet working capital represented a cash outflow of €57.3 million in 2015. In addition to the impact of the substantial increase in Group activity, the year was marked by several non-recurring items including the bonus payment relating to the multi-year compensation program arising from the success of the Fast Lane plan for the period 2012-2014 (approximately €23 million recognized in profit for 2014) and the settlement of tax payables relating to previous years of approximately €8 million. 03 NET INTEREST PAID Net interest paid represented a cash outflow of €137.3 million in 2015 compared with a cash outflow of €166.8 million in 2014. This improvement reflects the benefit of the complete refinancing of the corporate debt, which took place at the end of the first half of 2015, and of the refinancing of the fleet debt, which took place between July 2014 and mid-2015, in a context of a notable increase in activity. See Section 3.2.1. In particular: a with respect to the corporate debt, the Group is carrying no more than one bond loan of €475 million bearing interest at 5.75% compared with two bond loans of €324 million and €400 million which bore interest at 11.5% and 9.375%, respectively; a with respect to fleet debt, the refinancing of the senior notes tied to €350 million during the summer of 2014 made it possible to reduce the interest rate from 9.75% to 5.125%. This saving, associated with the reduction of the cost of the SARF and United Kingdom financings, made it possible to absorb the impact of the increase of the fleet acquired by the Group in order to support the development of its activity. EUROPCAR REGISTRATION DOCUMENT 2015 125 03 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES (B) NET CASH USED BY INVESTING ACTIVITIES The table below summarizes the Group’s net cash used by investing activities for the years ended December 31, 2015 and 2014. IFRS In millions of euros 2015 2014 Acquisition of intangible assets and property, plant and equipment (29.2) (23.6) Proceeds from disposal of intangible assets and property, plant and equipment Proceeds from disposal of financial assets Other investments and loans Acquisition of subsidiaries, net of cash acquired NET CASH USED BY INVESTING ACTIVITIES Net cash flow linked to investment activities represented a cash outflow of €55.2 million in 2015 compared with a cash outflow of €76.6 million in 2014. Acquisitions and proceeds from the disposal of financial assets represented a net cash outflow of €7.6 million in 2015 compared with €9.6 million in 2014. This item primarily includes acquisitions of financial assets by the captive insurance company Euroguard. Cash outflow relating to acquisitions of subsidiaries net of cash acquired totaled €23.9 million in 2015 compared with €45.8 million in 2014. In 2015, these items included the Group’s investments in new mobility solutions, in particular the (C) 5.4 3.5 (7.6) (9.6 - (1.2) (23.9) (45.8 (55.2) (76.6) subscriptions to the capital increases of Ubeeqo (€5 million) and Car2go (€12.5 million) to support their development and the acquisition of E-Car Club. In 2014, these items included cash outflows resulting from the acquisitions of Ubeeqo and EuropHall (French franchisee) and the subscription to Car2go’s capital increase. Acquisition of intangible assets and property, plant and equipment net of disposals includes IT investments in particular. This item increased slightly compared with 2014 in line with the Group’s wish to reinforce its IT systems. It also included purchases of furnishings or fixtures for the stations and for the head offices. NET CASH GENERATED FROM (USED BY) FINANCING ACTIVITIES The table below summarizes the Group’s net cash generated from (used by) financing activities for the years ended December 31, 2015 and 2014. IFRS In millions of euros 2015 2014 Capital increase 448.2 - Inssuance of bonds 471.6 350.0 (780.0) (367.1) Change in other borrowings 123.3 139.7 Payment of transaction costs (19.8) (17.3) - (2.0) 243.3 103.3 Redemption of bonds Cash payment Swap NET CASH GENERATED FROM (USED BY) FINANCING ACTIVITIES Net cash connected to financing activities represented a cash inflow of €243.3 million in 2015 compared with a cash inflow of €103.3 million in 2014. In addition to the customary financing transactions primarily related to the fleet over these two 126 EUROPCAR REGISTRATION DOCUMENT 2015 periods, the IPO and the restructuring of the Group’s funding strongly impacted cash flow generated by the financing activity. These impacts are analyzed in Section 3.2.2.1 “Analysis of management cash flows”. ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES 3.2.3 Description of the financing as of December 31, 2015 The Group uses various financing arrangements to fund the acquisition of its fleet and other non-fleet financing needs. The Group’s corporate (non-fleet) financing is currently composed primarily of senior subordinated notes and the Senior Revolving Credit Facility (RCF). The Group’s fleet financing consists primarily of the Senior asset Revolving Facility (the “SARF”) and the related securitization, senior secured notes, operating lease arrangements and specific UK and Australian/New Zealand fleet financing facilities. The Group’s main financing arrangements are described below, with the corporate financing arrangements described first followed by a description of the fleet financing arrangements. Crédit Agricole Corporate and Investment Bank (formerly known as CALYON), Deutsche Bank AG, London Branch, BNP Paribas, RBS, Lloyds, HSBC, Crédit Industriel et Commercial and Société Générale, and certain of their affiliates, among other lenders, are the main lenders of the Group. EUROPCAR REGISTRATION DOCUMENT 2015 03 127 03 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES The following table presents a summary of the Group’s financial debt (on balance sheet and the estimated debt equivalent of fleet operating leases off-balance sheet) as of December 31, 2015. On or off balance sheet Financing (in millions of euros) Amount at December 31, 2015 Corporate Collateral or Assetor Fleet backed Financing Current Noncurrent Interest Rate Before the Refinancing Maturity 475.0 5.75% 2022 Outstanding Subordinated Notes Due 2022 On balance Yes (Security interest on ECI sheet shares held by Europcar Groupe S.A.) (Guaranteed by certain subsidiaries) Corporate - Senior Revolving Credit Facility (RCF) On balance sheet Yes (Security interest on certain assets) Corporate and Fleet 81.0 Euribor plus a margin that varies based on a leverage ratio (2.50% at the date of this document) 2020 Of which financing of the FCT Junior Notes (1) On balance sheet - Fleet 86.2 - 2020 Capitalized financing agreement transaction costs - - Corporate and Fleet (7.9) (24.0) - - Accrued interest - - Corporate and Fleet 11.3 - - - SARF/FCT Senior Notes On balance sheet Yes (Securitifleet Collateral) Fleet 658.3 Euribor plus a margin of 1.70% that varies based on financing by FCT Junior or Senior Notes and certain events (2.20% in case of certain breaches) 2019 EC Finance Notes On balance sheet Yes (Securitifleet Collateral) Fleet - 350.0 5.125% 2021 UK fleet financing On balance sheet Yes Fleet 356.8 - Asset financing in Australia and New Zealand On balance sheet Yes Fleet 75.8 - Various conditions depending on the lenders Renewed annually Asset financing in Portugal On balance sheet Fleet 26.8 - Various conditions depending on the lenders Renewed annually Other debt On balance sheet Fleet 47.6 0,2 - Bank overdrafts On balance sheet Corporate and Fleet (14,1) - Eonia + 0.75% 1,263.8 801.2 1,323.4 - TOTAL GROSS ON-BALANCE SHEET DEBT Estimated outstanding value of the fleet financed through operating leases (3) Off balance sheet - Fleet Mainly LIBOR + 2% Various dates (2) - Mainly renewed annually (1) FCT Junior Notes are issued by the FCT and subscribed for by ECI which finances them through cash on-hand at the Group and RCF drawdowns. These notes finance the amount that is not financed by the SARF and the EC Finance Notes. (2) See Section 3.2.3.2 «Debt related to fleet financing», paragraph (F) “Significant operating leases – Europcar Group UK fleet financing” of this Registration Document for further information. (3) The estimated debt financed through operating leases represents the carrying amount of the vehicles concerned and is calculated based on the purchase prices and depreciation rates of corresponding vehicles (based on contracts with car manufacturers). 128 EUROPCAR REGISTRATION DOCUMENT 2015 - ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES The following chart presents the Group’s financial debt as of December 31, 2015. EUR 350 m - 5.125% EC Finance Notes Due 2021 EC Finance Trustee uaran ECI G EUR 1.1 bn - SARF (b) EURIBOR +170bp 100% 100% ECI Subo The Securitifleet On-Loan Agreements FCT (securitization mutual fund) rdina ted L Gu 92% Europcar Groupe S.A. (France) ECI Performance Guarantee 100% 5% 100% 6HFXULWLÁHHW Holding Bis S.A.S. Master Operating Lease Ownership Funds Flow Contractual relationship Securitization entities consolidated in the Group's consolidated financial statements Note: Percentages have been rounded Europcar France 6HFXULWLÁHHW,WDO\ 6% Europcar Italy Master Operating Lease 6HFXULWLÁHHW Germany 90% 5% 95% Europcar Holding S.A.S. (France) Master Operating Lease Securitifleet Advances 6HFXULWLÁHHW+ROGLQJ Share Trustee II 100% 6HFXULWLÁHHW)UDQFH 94% 03 EUR 20 m overdraft CIC EONIA +75bp Europcar International S.A.S.U. (ECI – France) FCT Junior Notes 6HFXULWLÁHHW Holding S.A. EUR 350 m - Senior Revolving Credit Facility (a) EURIBOR +250bp 100% oan 8% 6HFXULWLÁHHW+ROGLQJ Share Trustee I tee n ara tee EC Finance PLC EUR 475 m - 5.75% Outstanding Subordinated Notes Due 2022 (c) Eurazeo Group and other Equity Investors 5% Europcar Germany Master Operating Lease 6HFXULWLÁHHW6SDLQ GBP 525 m UK Asset Financing Facilities LIBOR GBP 1M + 200bp AUD 300 m Australia Asset Financing Facilities (Australia) Europcar Spain Operating companies (Portugal, Belgium, Russia, Australia) In analyzing its liquidity, the Group uses corporate available cash flow (free cash flow). Rating STANDARD & POOR’S On July 8, 2015, Standard & Poor’s Ratings Services raised its long-term corporate credit ratings on Europcar Groupe and wholly owned financing subsidiary Europcar International to ‘B+’ from ‘B’. It removed the ratings from CreditWatch, where it had placed them with positive implications on May 26, 2015. The outlook is stable. The agency upgraded the issue rating on Europcar Groupe’s €350 million revolving credit facility (RCF) from ‘B+’ to ‘BB’. This rating was upgraded again on January 29, 2016 to ‘BB-’. The agency upgraded the issue rating on EC Finance’s €350 million senior secured notes due 2021, intended for the financing of the fleet, from ‘B’ to’ B+’. They raised the issue rating on the €475 million senior notes due 2022 to ‘B-’ from ‘CCC+’. The issue ratings on the RCF, the senior secured notes, and the senior notes have also been removed from CreditWatch with positive implications. Moreover, the SARF, intended for the financing of the fleet, is rated ‘A’. (a) The Existing Senior Revolving Credit Facility was repaid on May 28, 2015 with the new Senior Revolving Credit Facility (RCF) which has an amount of €350 million. Margin of 2.50% if the leverage ratio (as defined in the terms of the RCF) is lower than 2: 1 or 2.75% if the leverage ratio greater than 2: 1. (b) Amendments to the SARF were signed on May 12, 2015. These amendments include, among other things, an increase in the amount of FCT Senior Notes that may be issued by the FCT Issuer under the SARF from €1 billion to €1.1 billion, and a decrease in the applicable margin in respect of the FCT Senior Notes from 2.2% to 1.7% (before the amortization period). (c) The Notes were issued on June 10, 2015 for a total principal amount of €475 million. The proceeds of this issue were used to redeem the Outstanding Subordinated Notes due 2018. EUROPCAR REGISTRATION DOCUMENT 2015 129 03 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES MOODY’S On July 7, Moody’s Investors Service upgraded Europcar Groupe’s corporate family rating (CFR) to “B1” from “B3”. Concurrently, Moody’s changed the instrument rating on the €475 million Senior Notes due 2022, the obligations of which have been transferred to the Company from Europcar Notes Limited after the completion of the IPO, to definitive “B3” from provisional (P)“B3” and upgraded EC Finance Plc’s instrument rating on the €350 million Senior Secured Notes due 2021 to “B2” from “B3”. The outlook on the ratings is stable. SENIOR NOTES Within the framework of the Refinancing, on June 10, 2015, Europcar Notes Limited, a limited liability special-purpose vehicle under Irish law (the “Note Issuer”), issued senior notes for an amount of €475 million bearing interest at an annual rate of 5.75% repayable in June 2022 (the “Notes”) under the terms of a bond issue agreement (indenture) dated June 10, 2015 between the Note Issuer, as issuer, and The Bank of New York Mellon, as trustee. These Notes were listed for trading on the Euro MTF Market of the Luxembourg stock exchange. The proceeds from the issue of these Notes were allocated to redeem in full the Outstanding Subordinated Notes due 2018 and to pay an early redemption premium of €19 million and approximately €10 million of issuance costs with the remainder to be used for general corporate purposes. SECURITY AND GUARANTEES OF THE NOTES The Notes are secured by a second-priority security interest on ECI shares held by the Company subordinated to the firstpriority security interest on ECI shares held by the Company from which lenders under the RCF benefit. RANKING OF THE NOTES The Notes are: a equal in right of payment to all existing and future indebtedness that is not subordinated in right of payment to the Notes (including indebtedness under the Senior Revolving Credit Facility); a secured by a second-priority security interest on ECI shares ranking junior to the first-priority security interest on such shares in favor of the lenders under the RCF; 130 EUROPCAR REGISTRATION DOCUMENT a effectively subordinated to all existing and future indebtedness and other liabilities (including trade payables) of each Company subsidiary that is not a guarantor of the Notes (including indebtedness under the RCF and the SARF); and a rank senior in right of payment to all existing and future indebtedness of the Company that is expressly subordinated in right of payment to the Notes. OPTIONAL REDEMPTION OF THE NOTES 3.2.3.1 Corporate Debt (A) a effectively subordinated to all existing and future indebtedness of the Company that is secured by property and assets that do not secure the Notes (including indebtedness under the RCF and the SARF) to the extent of the value of the assets securing such indebtedness; 2015 Before June 15, 2018, the Company may redeem early all or part of the Notes, upon not less than 10 nor more than 60 days’ notice before the redemption date, at a redemption price of 100% (expressed as a percentage of par) increased by interest accrued and not paid and by additional amounts due, if applicable, on the redemption date through the payment of a make-whole premium. Moreover, the Company may, prior to June 15, 2018, redeem early, with the net cash proceeds from an equity issue (other than an IPO), up to 40% of the principal amount of the Notes issued, upon not less than 10 nor more than 60 days’ notice before the redemption date, at a redemption price of 105.75% of the principal amount increased by interest accrued and not paid without paying a make-whole premium, if applicable, on the redemption date, provided that: (i) at least 60% of the principal amount of the Notes originally issued (excluding Notes held by the Company and its affiliates) remains outstanding immediately after any such redemption; and (ii) the Company makes such redemption not more than 90 days after the consummation of any such equity offering. At any time after June 15, 2018, the Company may redeem all or part of the New Notes upon not less than 10 nor more than 60 days’ notice before the redemption date, at the following redemption prices (expressed as percentages of the principal amount thereof), plus accrued and unpaid interest at the redemption date (subject to the right of holders of record on the relevant record date to receive interest due on the relevant ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES interest payment date), if redeemed during the 12-month period commencing on June 15 of the years set out below: Year Redemption Price 2018 102.875% 2019 101.438% As from 2020 100.000% Moreover, in the event of certain changes to tax regulations, the Company may redeem in full the New Notes at a price of 100% (expressed as percentages of the principal amount thereof) plus accrued and unpaid interest and any additional amounts due, if applicable, to the redemption date. CHANGE IN CONTROL AND SALE OF ASSETS Upon the occurrence of certain cases of change in control, Noteholders may require the Company to redeem all or part of their Notes at a purchase price equal to 101% (expressed as a percentage of par) plus accrued interest on the redemption date. The Company will be required to inform holders of the change of control and the terms of this optional repurchase within 30 days of the occurrence of a change of control event. After the listing of the Company’s shares, a “change of control” means any person or group of persons acting in concert (within the meaning of Article L. 233-10 of the French Commercial Code) (other than Eurazeo or a member of the Eurazeo Group) obtaining the direct or indirect control within the meaning of Article L. 233-3 of the French Commercial Code of the share capital or voting rights of Europcar Groupe. COVENANTS The indenture pertaining to the Notes contains commitments (covenants) that will limit the ability of the Company its subsidiaries to: a incur additional indebtedness; a make restricted payments; a sell assets and use the cash proceeds thereof; a merge, make acquisitions or consolidate; a engage in transactions with affiliates; a create security guarantees; and a restrict the payment of dividends by subsidiaries. These covenants are subject to important exceptions and qualifications. As of the date of this Registration Document, all the Company’s subsidiaries are restricted subsidiaries (as defined in the indenture pertaining to the Notes). EVENTS OF DEFAULT The indenture pertaining to the Notes contains the customary events of default, including nonpayment of the principal or interest of the Notes, certain failures with respect to other notes under the indenture pertaining to the Notes or contracts pertaining to the collateral, failure to pay certain debts or to execute certain orders, and the bankruptcy of the Company or of a significant subsidiary or of any collateral ceasing to exist (as such terms are defined in the indenture pertaining to the Notes). The occurrence of an event of default will permit or require the accelerated repayment of all of the Notes. (B) 03 SENIOR REVOLVING CREDIT FACILITY The Senior Revolving Credit Facility was agreed on May 12, 2015 with BNP Paribas, Crédit Agricole Corporate and Investment Bank, Crédit du Nord, Crédit Industriel et Commercial, Deutsche Bank AG, London Branch, Goldman Sachs International, HSBC France and Société Générale (the “RCF Lenders”) and became effective on May 28, 2015 (RCF). The RCF consists of a revolving credit facility, covered by a firstpriority guarantee of an amount of €350 million, providing for credit advances (“Advances under the Senior Revolving Credit Facility” or “RCF Advances”) or letters of credit (“RCF Letters of Credit”) denominated, in both cases, in euros, pounds sterling, US dollars or in any other currency agreed with the RCF lenders, for a maximum outstanding amount of €350 million at any time and made available, as applicable, under certain conditions, to Europcar Groupe, ECI and certain Group operating subsidiaries. The Senior Revolving Credit Facility is divided into two subfacilities: a €250 million sub-facility, which may be drawn down solely through RCF Advances (the “Revolving Sub-Facility”), and a €100 million sub-facility, which may be utilized through RCF Advances or RCF Letters of Credit (the “L/C Sub-Facility”). The maximum aggregate amount of the RCF Letters of Credit shall not exceed €100 million. The available amount of the Facility is equal to the total available commitments of the RCF Lenders, less any “Excess Securitization Amount”. Unless stated otherwise, capitalized terms set forth and used in the this Section entitled “Senior Revolving Credit Facility” have the same meaning as set forth in the Senior Revolving Credit Facility. The Group will be entitled to request from time to time additional credit commitments (“Incremental Commitments”) in an aggregate principal amount not exceeding €100 million provided that certain conditions are satisfied, namely: (i) that no case of default has arisen or continues to exist under the Facility; (ii) that the Additional Commitment is authorized under the indenture pertaining to the Notes, the EC Finance Notes and the SARF; and (iii) that if the Additional Commitments are EUROPCAR REGISTRATION DOCUMENT 2015 131 03 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES incurred for a separate tranche, the opening commission fees and the margin (and any applicable ratchet) on such tranche do not exceed the initial margin of the facility (and any applicable ratchet) by more than 1%, and the maturity date of such a tranche does not precede that of the facility (such date may be extended, if applicable). The Incremental Commitment may be provided (i) either by way of increase of the Revolving Sub-Facility commitments or the L/C Sub-Facility commitments or (ii) by way of a separate tranche (“Incremental Facility Tranche”). It may be only by way of RCF Advances. RCF ADVANCES A “Qualifying Listing” refers to any Listing of all or part of the share capital of Europcar Groupe on any public exchange or public market provided that: The RCF Advances are made available to the Company, ECI, Europcar Holding S.A.S., Europcar Autovermietung GmbH, Europcar International S.A.S.U. und Co. OHG, Europcar France S.A.S., and Europcar IB S.A.U., as the initial borrowers, and under certain conditions, to other subsidiaries of Europcar Groupe (each a “Borrower under the RCF” or “RCF Borrower”). (i) following such listing, the Leverage Ratio (x) on the previous Quarter Date (pro forma for the repayment of financial indebtedness occurring on or about the date of such listing) or Leverage Ratio (y) within six months following such listing is less than 2.00: 1; and RCF Advances may be granted in euros, pounds sterling or US dollars or any other currency requested by the RCF Borrowers and agreed by the Agent provided that such currency is available and freely convertible into euros on the wholesale market on the relevant dates of quotation and utilization. (ii) the proceeds of such listing are used to, inter alia, redeem in full the Outstanding Subordinated Notes Due 2017. RCF LETTERS OF CREDIT “Quarter Date” means any of March 31, June 30, September 30 and December 31 of each year. “Leverage Ratio” on each Quarter Date means the ratio of Total Net Debt (as defined in the RCF) to Corporate EBITDA (as defined in the RCF) on such Quarter Date for the 12-month period ending on such Quarter Date. “Total Net Debt” is equal, without accumulation, to the total amount in circulation of (i) the Notes less the capitalized financing costs connected to such bonds, (ii) the amounts of the RCF Advances made available less the Junior FCT Notes, (iii) bank overdrafts drawn by Europcar Holding, (iv) for the fleets of the United Kingdom, Australia and New Zealand, gross total debt less the net book value of the fleet and (v) any debt not intended for the financing of the fleet less cash deposited into a Group account opened at a bank ranked at least “P-2” by Moody’s or “A-2” by S&P (with the exception of the cash of the Securitifleet companies) and cash equivalents from which each of the Group’s entities benefits. “Excess Securitization Amount” means the portion of any Securitization proceeds received by any member of the Group exceeding an aggregate amount of €50,000,000. “Securitization” means any factoring programs, receivables securitization or other receivables financing of the Group on a recourse basis not exceeding an aggregate amount of €150,000,000. 132 The purpose of the RCF is to finance (i) the Group’s working capital requirements and general corporate needs, (ii) interest payments due by the Company or any other borrower, (iii) repayment of inter-company loans, and (iv) permitted acquisitions, it being specified that the RCF may not be used to finance the prepayment, repayment, purchase, defeasance or redemption of the Notes. EUROPCAR REGISTRATION DOCUMENT 2015 RCF Letters of Credit may be issued under the RCF at the request of an RCF Borrower. RCF Letters of Credit may be issued in euros, pounds sterling or US dollars or any other currency requested by the Borrowers and agreed by the Agent provided that such currency is available and freely convertible into euros on the wholesale market on the relevant dates of quotation and utilization. The aggregate amount of the RCF Letters of Credit issued shall not exceed €100 million. The expiry date of the RCF Letters of Credit falls on or before thirty (30) calendar days before the maturity date of the facility (as extended, as the case may be). The term of RCF Letters of Credit is 12 months or less or, for RCF Letters of Credit whose aggregate amounts do not exceed €30,000,000, 18 months or less. GUARANTEES Guarantees have been granted by Europcar Groupe, ECI, Europcar Holding S.A.S., Europcar Autovermietung GmbH, Europcar France S.A.S., Europcar International S.A.S.U. und Co. OHG, Europcar IB S.A.U., Europcar Italia SpA and Europcar UK Limited. In addition, other subsidiaries of Europcar Groupe may accede, under certain conditions, to the new Senior Revolving Credit Facility as guarantors in the future. ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES INTEREST CANCELLATION The interest rates per annum applicable to NSRCF Advances under the New Senior Revolving Credit Facility are based on EURIBOR (or LIBOR for drawings in currencies other than euros) plus a borrowing margin, it being specified that EURIBOR or LIBOR will be deemed equal to zero in the event of a negative interest rate. Undrawn amounts under the RCF may be cancelled by the Company at any time in whole or in part on five business days’ notice on condition that the cancelled amount must be for a minimum amount of €10 million. The applicable margin is 2.75% for an RCF Advance to any RCF Borrower if the Leverage Ratio is equal to or greater than 2: 1, and 2.50% if no event of default has occurred or is occurring under the RCF and the Leverage Ratio for the 12 months preceding the most recent Quarter Date is less than 2: 1. The RCF is secured, subject to certain applicable limitations, by (a) a first-priority security interest on (i) the shares of ECI and of certain direct or indirect subsidiaries of ECI (Europcar Holding SAS, Europcar France, Europcar UK Limited, Europcar Autovermietung GmbH, Europcar Italia S.p.A., Europcar IB S.A.U. and Europcar International S.A.S.U. und Co. OHG) and (ii) the bank accounts of Europcar Groupe, ECI, Europcar Holding SAS, Europcar France, Europcar International S.A.S.U. & Co. OHG, Europcar IB S.A.U., Europcar Italia SpA, and by (b) a first-priority security interest on intra-group receivables under certain cash management agreements (cash pooling) entered into between Europcar Holding SAS, as cash pool manager, and other subsidiaries of Europcar Groupe. MATURITY AND REPAYMENTS OF RCF ADVANCES The Senior Revolving Credit Facility will mature 5 years from its effective date (the “RCF Maturity Date”). Each RCF Advance must be repaid on the last day of the interest period relating thereto but may be repaid by way of a new Advance. Each RCF Advance repaid (except pursuant to a mandatory prepayment), will thereafter be available for redrawing until one month prior to RCF Maturity. All RCF Advances must be repaid at the RCF Maturity. MANDATORY PREPAYMENT Subject to certain exceptions, the RCF will be automatically subject to mandatory prepayment and cancellation in full upon the occurrence of one of the following events: a a change in control; or a the listing of the shares of any of the Group’s members on a regulated market or other trading market; or a on a disposal of all or substantially all of the assets of the Group. SECURITY 03 On the occurrence of a Qualifying Listing, all the security interests mentioned (other than those granted on the shares in significant subsidiaries or the receivables under the cash pooling arrangements) may be released at the request of Europcar Groupe. FEES AND COMMISSIONS The Company must pay the following fees: (i) fees on the unused revolving loan commitments of the lenders, (ii) letters of credit participation fees on the outstanding amount of each Letter of Credit, (iii) the fronting fees due to the issuing bank for each Letter of Credit, and (iv) other customary fees of the RCF (including arrangement fees, coordination fees and agents’ fees). RANKING Furthermore, if, at any time, as a result of any Securitization, the outstanding amounts of the RCF Advances and RCF Letters of Credit exceed the available amount of the Facility, the Borrowers must repay (without cancellation) within three business days the outstanding RCF Advances up to such excess amount or reduce the amount of the Securitization proceeds. The Borrowers shall be entitled to redraw any RCF Advances which has been so repaid. A “change in control” is deemed to have taken place if any person or group of persons acting in concert (under article L. 233-10 of the French Commercial Code), other than Eurazeo or a member of Groupe Eurazeo, obtains direct or indirect control of the capital or the voting rights of the Company under article L. 233-3 of the French Commercial Code. The RCF ranks senior to all other subordinated debt of each RCF Borrower. The RCF ranks pari passu with hedging transactions in right of payment and in connection to its security (except the abovementioned first-priority security interest on ECI shares which does not secure hedging transactions). RCF lenders rank at least pari passu with all amounts owed to unsecured creditors except for those amounts benefiting from a higher rank under law or an intercreditor agreement. FINANCIAL COVENANT The RCF specifies that the Group must maintain a ratio of cash flow to total debt service of no less than 1.10: 1. Total debt service will be defined as the aggregate of the interest and associated fees during any given 12 month period plus repayment of financial liabilities, the latter being subject to certain limitations. EUROPCAR REGISTRATION DOCUMENT 2015 133 03 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES COVENANTS Subject to certain exceptions related to materiality tests, grace periods and carve-outs, the Senior Revolving Credit Facility specifies certain undertakings (covenants), namely: (i) a negative security interest in respect of Group assets, (ii) a limitation on financial indebtedness, (iii) a restriction on the payment of dividends, issuing stock, payments to shareholders and investor debt, (iv) restrictions on asset disposals, and (v) limitations on mergers, acquisitions and permitted investments. EVENTS OF DEFAULT The Senior Revolving Credit Facility contains, subject to exceptions related to materiality tests, grace periods and carve-outs, a certain number of customary events of default including the following: (i) failure to pay the principal amount, interest, fees and other amounts, (ii) noncompliance with certain commitments and other obligations, (iii) substantial inaccuracy in representations and warranties, (iv) cross defaults or defaults which are accelerated with another significant debt, (v) certain cases of insolvency, (vi) the actual or presumed invalidity of any collateral or subordination clause under the terms of the Intercreditor Agreement, (vii) a significant audit qualification, and (viii) the occurrence of a significant unfavorable event. GOVERNING LAW The Senior Revolving Credit Facility is governed by French law. 3.2.3.2 Debt related to fleet financing (A) SENIOR ASSET REVOLVING FACILITY OR SARF The SARF was entered into between Crédit Agricole Corporate and Investment Bank, as “Lending Bank” and Securitifleet Holding as borrower. The SARF was initially entered into on July 30, 2010 and amended on August 26, 2010, November 4, 2010, January 11, 2011 and April 5, 2012. The SARF was further amended on March 4, 2014 in certain respects, principally to (i) add two additional banks to the facility, (ii) reduce the margin of senior notes issued by the FCT Issuer under the facility from 2.70% to 2.20% (before the amortization period) and from 3.75% to 2.75% (after the amortization period), (iii) reduce the maximum amount of senior notes that may be issued by the FCT Issuer from €1.1 billion to €1 billion, (iv) provide the borrower with flexibility to request weekly advance and repayment dates rather than monthly settlement dates only, and (v) extend the maturity of the SARF from July 2014 to January 2017. The Senior asset Revolving Facility provides a committed facility of €1.0 billion to Securitifleet Holding. Drawings are made available to Securitifleet Holding (the “SARF Borrower”) for the 134 EUROPCAR REGISTRATION DOCUMENT 2015 sole purpose of financing fleet acquisition and maintenance in France, Italy, Germany and Spain through the Securitifleet companies. Certain additional amendments to the SARF were signed on May 12, 2015 and became effective on June 17, 2015 (the “2015 Amendments”). The 2015 Amendments (i) reduced the applicable margin with respect to the FCT Senior Notes from 2.2% to 1.7% (before the amortization period) and from 2.75% to 2.25% (after the amortization period), (ii) reduced the rate of non-use from 1% to 0.75% in the potential event where the rate of use would be less than or equal to 50% and from 0.75% to 0.5% in the potential event where the rate of use would be greater than 50%, (iii) extended the maturity of the SARF to the settlement date following January 2019, (iv) increased the amount of the Senior Notes which could be used by the FCT Issuer under the SARF of €1 billion to €1.1 billion, and (v) enabled the participation of two new banks, Lloyds Bank and HSBC France (or, if applicable, Regency Assets Limited, its sponsored conduit supplying asset-backed commercial paper), the latter replacing Barclays Bank plc. ECI and the banks also agreed to (i) allow the sub-leasing of vehicles by a local subsidiary (namely Europcar France SAS, Europcar Autovermietung GmbH, Europcar Italia SpA or Europcar IB SA) to another local subsidiary, except for Europcar Italia SpA, under intragroup master operating sub-lease agreements, and (ii) treat such sub-leased vehicles as eligible vehicles for the amended SARF. The Senior Facility Lending Bank assigned its claims arising under the SARF, together with all security and ancillary rights related thereto, to the FCT Issuer which in return issued (i) “FCT senior notes” to be subscribed for from time to time by Crédit Agricole Corporate and Investment Bank (or, as the case may be, LMA, its sponsored multi-seller asset-backed commercial paper conduit), The Royal Bank of Scotland plc, Société Générale, Deutsche Bank AG, London Branch, Natixis, (or, as the case may be, Magenta, its sponsored multi-seller asset-backed commercial paper conduit), BNP Paribas (or, as the case may be, Matchpoint, its sponsored multi-seller asset-backed commercial paper conduit), HSBC France (or, if applicable, Regency Assets Limited, its sponsored assetbacked commercial paper conduit), and any other entity which may subscribe for or acquire FCT Senior Notes as senior subscriber(s) in an aggregate amount of €1.1 billion (after the 2015 Amendments), and (ii) “FCT Junior Notes” to be subscribed for from time to time by ECI. FINAL MATURITY DATE The SARF will be terminated on the earlier of the following dates: (i) the settlement date in January 2017 (or January 2019 after the signature of the 2015 Amendments), (ii) the start of a Non-Enforcement Amortization Period (namely, the date on ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES which a Level 1 Event of Default is declared (as defined below)), (iii) the start of an Enforcement Amortization Period (namely, the date on which a Level 2 Event of Default is declared (as defined below)), and (iv) the date on which an RCF is repaid (unless all or part of such facility is refinanced in amounts equal to or greater than the existing amount of such facility), the first of such dates being the “SARF Termination Date”. The final maturity date of the Senior asset Revolving Facility will be the date occurring six months after the Senior asset Revolving Facility Termination Date (the “SARF Final Maturity Date”). SARF ADVANCES, REVOLVING PERIOD AND AMORTIZATION PERIOD During the period between March 4, 2014 and the SARF Termination Date (the “SARF Revolving Period”), advances (“SARF Advances”) are made to Securitifleet Holding subject to the terms and conditions set out in the SARF as amended on March 4, 2014. Following the occurrence of the Senior asset Revolving Facility Termination Date and until the SARF Final Maturity Date (the “SARF Amortization Period”), Securitifleet Holding is required to apply all available amounts towards the amortization of the outstanding Advances in accordance with the priority of payments set out in the SF Intercreditor Agreement (as defined below), as described below. All SARF Advances will be fully due and payable on the SARF Final Maturity Date. SARF ADVANCE RATE The rate of SARF Advances (the “SARF Advance Rate”) is determined in light of the aggregate “Borrower Asset Value” (as defined below) of all Securitifleet companies, the credit enhancement mechanics confirmed with Standard & Poor’s, and the concentration limits applicable to carmakers and vehicles as defined in the SARF, the master operating lease agreements and the terms and conditions of the FCT Junior Notes. In particular, the SARF Advance Rate is calculated by reference to the “Senior Asset Funding Limit” which is sized principally on the basis of (A) the aggregate Borrower Asset Value of all Securitifleet Companies (subject to certain limitations) as the same is reduced by (B) the applicable “Credit Enhancement Amount”. The Credit Enhancement Amount is determined by aggregating (i) the amount determined by the application of the rate determined using Standard & Poor’s Credit Enhancement Matrix applicable to the corresponding Credit Enhancement Asset, and (ii) the amount exceeding the concentration limits applicable to carmakers and vehicles defined in the SARF. BORROWER ASSET VALUE Drawing under the Senior asset Revolving Facility by Securitifleet Holding will depend on the aggregate of all Borrower Asset Values of the Securitifleet Companies. In relation to any Securitifleet Company acting as borrower under the Securitifleet On-Loan Agreements (as defined below), the Borrower Asset Value is calculated monthly as the aggregate of the following items: a the vehicle fleet residual value—which comprises the aggregate residual value of the vehicle fleet plus capitalized costs for any purchased vehicles for which registration is pending, less any aggregate provisions for badly damaged, stolen or converted vehicles—of the vehicle fleet owned by the relevant Securitifleet Company; a the amount of the vehicle provider receivables—which comprise the receivables owed to such Securitifleet Company by any car dealer or manufacturer pursuant to the relevant Securitifleet Company’s disposal of any vehicle under any buy-back agreement—payable to the relevant Securitifleet Company; 03 a the amount of VAT receivables, which comprise any VAT repayment receivables owed or to be owed by a taxation authority to the relevant Securitifleet Company that are payable to such Securitifleet Company; Minus a the aggregate amount of any debt outstanding and due by the relevant Securitifleet Company to vehicle providers (excluding any amount in respect of VAT related thereto) to the extent the maturity date of such payables falls after the second succeeding SARF settlement date (as defined below); and a the aggregate amount of the capitalized costs related to each vehicle fleet (excluding the vehicle fleet of Securitifleet GmbH) delivered and accounted for by a Securitifleet Company (excluding Securitifleet GmbH) but for which the corresponding invoice has not yet been received or booked; and a the aggregate amount of all VAT payments owed by the relevant Securitifleet Company to a taxation authority in its relevant jurisdiction at such time (excluding for the avoidance of doubt such VAT payments due by Europcar Autovermietung GmbH in relation to the resale by Securitifleet GmbH of its vehicles). MARGIN The interest rate applicable to the FCT Senior Notes is equal to the sum of the EURIBOR rate applicable to the relevant interest period plus 1.70% (in each case before the SARF Amortization Period) or 2.25% (in each case during the SARF Amortization Period). In the case of breach of certain obligations (subject to reservations pertaining to their importance, the grace period and other exceptions) with respect to a vehicle fleet availability service agreement or a fee agreement concerning the provision of legal services in Germany (a “DSP Material Breach”), the margin applicable to the FCT Senior Notes (for the interest periods terminating before the SARF Amortization Period) will be automatically and immediately 2.25% from the date EUROPCAR REGISTRATION DOCUMENT 2015 135 03 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES of the DSP Material Breach until the DSP Material Breach is remedied or waived. The interest rate applicable to the FCT Junior Notes is equal to the sum of the EURIBOR rate applicable to the relevant interest period plus 2.25%. FEES FLEET SERVICING All Europcar operating companies in France, Germany, Spain and Italy (each an “Operating Company”), pursuant to servicing agreement (each a “Servicing Agreement”), acts as a services provider (each, in such capacity, a “Services Provider”) in respect of the vehicle fleet (and other assets) owned by the related Securitifleet Company. Upon implementation pursuant to the terms of a vehicle fleet disposal services agreement, and of an engagement letter and fee agreement regarding the provision of legal services in Germany, a disposition services provider provides certain disposition services in relation to the recovery of the fleet under certain conditions. ECI PERFORMANCE GUARANTEE ECI granted in favor of each Securitifleet company certain performance guarantees (together the “ECI Performance Guarantee”) pursuant to which it guarantees as co-surety the full payment when due of all amounts (including, without limitation, rental payments under the master operating leases, expenses, fees, costs, indemnity and other amounts due as a result of the non-performance or incomplete performance by the relevant Operating Company of any of its obligations) due to each Securitifleet company by the relevant Operating Company with respect to certain of their respective payment obligations, in particular under the master operating lease agreements and the management services agreements, up to an amount equal to the available cash. The benefit of the ECI Performance Guarantee was assigned in favor of the Senior Facility Lending Bank acting as the fronting bank under the SARF but not in favor of the trustee for the Outstanding Subordinated Notes or the holders of the EC Finance Notes, directly or indirectly. In case of the occurrence of any event of default under the Senior asset Revolving Facility, the SARF b orrower can be directed by the facility instructing party to call the ECI Performance Guarantee and exercise any right it is entitled to exercise in accordance with the terms of the ECI Performance Guarantee. SECURITY Securitifleet Holding’s obligations under the SARF are secured by the Securitifleet collateral described below under “Securitifleet Collateral” which also indirectly benefit holders of EC Finance Notes. In addition, however, the obligations of Securitifleet Holding under the Senior asset Revolving Facility are also secured by the vehicle fleet and receivables held against 136 EUROPCAR vehicle providers under manufacturer buy-back agreements in Italy and Catalonia, as well as the bank accounts of Securitifleet Italy and the shares held by Europcar Italy in Securitifleet Italy. The Noteholders do not benefit, either directly or indirectly, from this additional Securitifleet collateral. REGISTRATION DOCUMENT 2015 The SARF Borrower pays fees on the unused underwriting commitments of holders of FCT Senior Notes, documentary credit fees, and other customary fees in respect of the SARF (including arrangement fees, ticking fees and agency fees). RANKING The Senior asset Revolving Facility ranks senior to the Securitifleet Proceeds Loan both in interest and principal and any other subordinated indebtedness of each SARF Borrower. See “SF Intercreditor Agreement”. COVENANTS The covenants applied to Securitifleet Holding are divided into Level 1 Undertakings and Level 2 Undertakings. Any breach of a Level 1 Undertaking, which is not cured within its applicable grace period (if relevant), shall result in a Level 1 Event of Default, and correspondingly any breach of a Level 2 Undertaking, which is not cured within its applicable grace period (if relevant), shall result in a Level 2 Event of Default. The Level 1 Undertakings relate to delivery of financial statements, compliance with accounting policies, notification of Level 1 defaults and maintaining bank accounts with suitably rated banks. The Level 2 Undertakings include in particular (i) information obligations (including notification of a Level 2 Event of Default), (ii) the maintenance of the necessary authorizations, licenses and consents, (iii) compliance with laws and regulations, in particular tax laws, (iv) a negative pledge regarding the assets or business of Securitifleet Holding, (v) restrictions on the granting of loans by Securitifleet Holding, (vi) a limitation on the financial indebtedness of Securitifleet Holding, (vii) a limitation on the granting of guarantees by Securitifleet Holding, (viii) restrictions on the rights of Securitifleet Holding as shareholder of certain Securitifleet companies, and (ix) the maintenance of bankruptcy-remoteness criteria including restrictions on mergers. The agreement also provides for two levels of representations and warranties. The Borrower Level 1 Representations and Warranties relate to the accuracy of historical financial statements, ranking, no conflicts, and no events of default and no withholding. The Borrower Level 2 Representations and Warranties relate to other representations and warranties. ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES EVENTS OF DEFAULT There are two levels of event of default under the Senior asset Revolving Facility Agreement: (i) a “Level 1 Event of Default” which, subject to any agreed exceptions, materiality tests, grace periods and carve-outs, consists of (i) misrepresentations made under borrower Level 1 Representations and Warranties, (ii) breach of any Level 1 Undertaking, and (iii) the replacement of the Lending Bank without a replacement assignee bank being appointed; and (ii) a “Level 2 Event of Default” which, subject to any agreed exceptions, materiality tests, grace periods and carve-outs, consists of (i) non-payment of amounts due under the SARF, (ii) misrepresentations made under borrower Level 2 Representations and Warranties, (iii) the violation of any Level 2 Undertaking, (iv) the occurrence of an insolvency event of Securitifleet Holding, (v) enforcement of security or security ceasing to be valid, binding and enforceable or losing the benefit of a priority ranking, (vi) the occurrence of a material adverse change affecting Securitifleet Holding, (vii) any audit qualification by the Statutory Auditors concerning Securitifleet Holding’s financial statements to the extent it materially adversely changes the current or future value of Securitifleet Holding’s assets, (viii) breaches relating to Securitifleet Holding’s obligations under Securitifleet shareholder arrangements and to compliance with the recommendations made by the Senior Facility Lending Bank or the FCT Issuer as part of its consultation procedure, (ix) misrepresentations and/or breaches by Securitifleet Holding in relation to any security or encumbrance, (x) acceleration under the Senior Revolving Credit Facility of the outstanding EC Finance Notes or of Notes, and (xi) termination or breach of any material operating license. extending the duration of any base operating lease or sublease in force on the amortization commencement date, and a entering into any new base operating lease or sub-lease with the relevant Securitifleet Company or Operating Company. The occurrence of a Level 2 Event of Default will trigger an “Enforcement Amortization Period” during which (i) the relevant instructing party will be entitled to accelerate all advances granted to Securitifleet Holding in accordance with the provisions of the SF Intercreditor Agreement, and (ii) all securities granted to the FCT Issuer will be enforceable in accordance with the provisions of the SF Intercreditor Agreement. a GOVERNING LAW The Senior asset Revolving Facility Agreement is governed by French law. (B) THE SECURITIFLEET COLLATERAL The undertakings of Securitifleet Holding under the SARF together with its obligations to repay the proceeds of the EC Finance Notes to EC Finance Plc (as defined below) under a loan agreement (the “Securitifleet Loan”) are secured directly and indirectly by: a a first priority security interest on the shares of Securitifleet Holding held by ECI; a a first priority security interest on the shares in each of the Securitifleet Companies (other than shares held by Europcar Italy in Securitifleet Italy); a a first priority security interest on receivables held by Securitifleet Holding in respect of each of the Securitifleet companies (other than in respect of Securitifleet Italy); The occurrence of a Level 1 Event of Default will commence a “Non-Enforcement Amortization Period” during which, in particular: a a first priority security interest on the balances in Securitifleet Holding’s bank accounts; (i) any outstanding advance will become a term advance repayable on a monthly basis during the amortization period via all cash collections received; a a first priority security interest on certain receivables (including under buy-back agreements from carmakers) of each of the Securitifleet Companies (other than Securitifleet Italy), with certain exceptions in Spain; and (ii) each Securitifleet company will be prohibited from ordering new vehicles from vehicle providers and granting new advances under the SARF; and (iii) each Operating Company, acting as lessee under the relevant master operating lease agreement and an intragroup sub-lease agreement, will be prohibited from, due to the prohibition that applies to Securitifleet Companies: 03 a a first priority security interest on certain assets (including bank account balances and the vehicle fleet) of each Securitifleet Company from time to time (other than Securitifleet Italy), with certain exceptions in Spain. All above-mentioned assets subject to security interests are collectively referred to herein as the “Securitifleet Collateral”. The Securitifleet Collateral secure the Senior asset Revolving Facility and the Securitifleet Proceeds Loan on a shared pari passu basis and enforcement proceeds from such collateral will be paid first to the senior lenders under the Senior asset Revolving Facility pursuant to the amortization priority of payments in the SF Intercreditor Agreement. Such senior lenders, in addition, benefit from direct security over the assets of Securitifleet Italy. EUROPCAR REGISTRATION DOCUMENT 2015 137 03 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES The holders of the EC Finance Notes indirectly benefit only from a negative pledge in respect of the assets of Securitifleet Italy. The security agent for the EC Finance Notes acts as agent for the trustee for the EC Finance Notes and the holders of such EC Finance Notes in respect of the EC Finance Notes Collateral (as defined below). A common security agent acts as the agent for the SARF creditors and the EC Finance Notes trustee and as the security agent for the EC Finance Notes and the holders of EC Finance Notes in respect of the shared Securitifleet Collateral and in accordance with the provisions of the SF Intercreditor Agreement. (C) THE SECURITIFLEET ON-LOAN AGREEMENTS Securitifleet Holding acts as the financing entity for the vehicle fleet purchasing and leasing activities of the Securitifleet Companies. Securitifleet Holding has used the proceeds from funding under the Securitifleet Proceeds Loan related to the EC Finance Notes, together with drawings under the SARF, to on-lend, directly or indirectly, as required by certain jurisdictional limitations, said amounts to the Securitifleet companies (each such transaction a “Securitifleet Advance”) under the “Securitifleet On-Loan Agreements”. Securitifleet Holding has entered into revolving facilities with Securitifleet Spain, Securitifleet Italy, Securitifleet France and Securitifleet Germany pursuant to which Securitifleet Holding has advanced funds to Securitifleet Spain, Securitifleet Italy, Securitifleet France and Securitifleet Germany from time to time. Except as otherwise required by law, all payments under the Securitifleet Advances are made without deductions or withholding for, or on account of, any applicable tax. In the event that any Securitifleet company is required to make any such deduction or withholding, it is further required to gross-up each payment to Securitifleet Holding to ensure that Securitifleet Holding receives and retains a net payment equal to the payment which it would have received had no such deduction or withholding been made. Each Securitifleet On-Loan Agreement provides that the Securitifleet Companies will make all payments pursuant thereto on a timely basis in order to ensure that Securitifleet Holding can satisfy its payment obligations under the Senior asset Revolving Facility and the Securitifleet Proceeds Loan, taking into account administrative and timing concerns and limitations, including under the SF Intercreditor Agreement. As the SF Intercreditor Agreement only permits payments to be made on a settlement date falling on the 17th of each month, semi-annual interest payments on the EC Finance Notes are funded by Securitifleet Holding to ECF on the settlement date preceding the relevant semi-annual interest payment date on the EC Finance Notes (which is on the first of the following month). ECF is permitted to invest such funds in highly-rated liquid securities held in an account pledged for the benefit of the EC Finance Noteholders. Any surplus funds in such 138 EUROPCAR REGISTRATION DOCUMENT 2015 account following an EC Finance Notes interest payment date may be remitted to Securitifleet Holdings for investment in the Securitifleet Companies. Pursuant to the ECI Subordinated Loan, ECI has the option to extend to ECF amounts sufficient to enable ECF to satisfy its payment obligations under the EC Finance Notes that are not funded through payments on the Securitifleet Proceeds Loan. Each Securitifleet Company has been created with a limited corporate purpose and is required by the terms of the Securitifleet On-Loan Agreements to which it is a party, which incorporate limitations substantially similar to those provided in the EC Finance Notes Indenture (as defined below), to use the proceeds of the relevant Securitifleet Advances made available under its Securitifleet On-Loan Agreement to acquire and lease vehicles to the Europcar operating company in its jurisdiction. (D) FCT JUNIOR NOTES The subscription proceeds of the FCT Junior Notes subscribed by ECI set forth the overall credit enhancement and, as applicable, the remuneration of the FCT accounts (in the event of a negative interest rate being applicable to these accounts) as well as an additional liquidity requirement, which is an amount determined by application of a fixed percentage of the vehicle fleet residual value (which, for each Securitifleet Company, is comprised of the aggregate residual value of a given Securitifleet Company’s vehicle fleet plus capitalized costs for any purchased vehicles for which registration is pending, less any aggregate provisions for badly damaged or stolen vehicles or vehicles the value of which has decreased significantly, with the amount equal to the product of the percentage of the loss adjustments and the residual value of the fleet being deducted),to the amount of the securitization financing (as defined below) at the level of the FCT Issuer, on a cross-collateralized basis among all the Securitifleet Companies (including any residual risk, such as interest rate risk). The amount and rate of the credit enhancement and liquidity required amount is calculated monthly (such amount being adjusted on the date on which each advance is made under the Senior asset Revolving Facility) and is applied towards the determination of the amount of the FCT Junior Notes to be issued in connection with each advance drawdown from time to time under the Senior asset Revolving Facility on the basis of the advance rate and the liquidity required amount. The FCT Junior Notes are issued for a nominal amount of €1,000. They accrue interest on the basis of the principal amount issued for each interest period which ends on each settlement date. The amount of interest due on each settlement date for each FCT Junior Note is calculated on a date immediately preceding this settlement date as follows: (A) an amount equal to (i) the sum of all interest amounts due to be received under the SARF Agreement on such settlement date; plus (ii) the swap floating amount due to the FCT Issuer by the swap counterparties on such settlement date, (iii) the aggregate interest amount accrued on a ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES liquidity enhancement cash reserve account and an Italian withholding tax reserve account up to such calculation date; plus (iv) the FCT “Additional Amount” due to be paid by Securitifleet Holding to the FCT on such settlement date (being an amount payable by Securitifleet Holding to the transaction administrator for the account of the FCT Issuer, deemed to be €140,000 per month, subject to certain modifications); less (v) the swap fixed amount due to be paid by Securitifleet Holding to any swap counterparties on that settlement date; less (vi) the aggregate of all Senior Note coupons due to be paid in relation to all Senior Notes on such settlement date; divided by The ECI Guarantee is subordinate to any existing or future debt and any other liabilities of ECI secured by the property and assets of ECI and its subsidiaries to the extent of the value of the property and assets securing this debt, including the Senior Revolving Credit Facility and certain fleet financing contracts. In the event of bankruptcy or insolvency, the secured lenders have a priority claim over all collateral of ECI securing the debt they hold. The obligations of Securitifleet Holding under the Securitifleet Proceeds Loan are secured directly or indirectly by the Securitifleet Collateral. See Section “The Securitifleet Collateral”. (B) the aggregate outstanding amount of all Junior Notes; multiplied by RANKING OF THE EC FINANCE NOTES (C) the principal outstanding amount of such Junior Notes. a are general senior obligations of ECF; (E) EC FINANCE NOTES On July 31, 2014, EC Finance plc (“ECF”) issued €350,000,000 5.125% Senior Secured Notes due 2021 (the “EC Finance Notes”). The EC Finance Notes are admitted to trading on the Euro MTF market of the Luxembourg Stock Exchange. The EC Finance Notes were issued pursuant to an indenture, dated as of July 31, 2014 (the “EC Finance Notes Indenture”) among ECF as issuer, The Bank of New York Mellon as trustee, transfer and principal paying agent, and The Bank of New York Mellon (Luxembourg) S.A. as registrar and as Luxembourg paying and transfer agent. The EC Finance Notes are obligations of ECF, and are guaranteed by ECI on a senior unsecured basis. Under the Securitifleet Proceeds Loan Agreement between ECF and Securitifleet Holding the Securitifleet Proceeds Loan funding was made available to Securitifleet Holding in an amount equal to the aggregate principal amount of the EC Finance Notes. Securitifleet Holding then makes Securitifleet Advances to Securitifleet Companies. ECF and ECI entered into the “ECI Subordinated Loan” pursuant to which ECI has the option to extend to ECF amounts sufficient to enable ECF to satisfy its payment obligations under the EC Finance Notes that are not funded through payments on the Securitifleet Proceeds Loan. GUARANTEES The EC Finance Notes are the obligations of ECF and are guaranteed on a senior unsecured basis by ECI (the “ECI Guarantee”). The ECI Guarantee is a general senior obligation of ECI, which ranks equally in right of payment with all existing and future indebtedness of ECI that is not subordinated in right of payment to the ECI Guarantee and in the event of an enforcement of the ECI Guarantee, the ECI Performance Guarantee. Such ECI Guarantee ranks senior in right of payment to all existing and future indebtedness of ECI that is subordinated or otherwise junior in right of payment to the ECI Guarantee. 03 The EC Finance Notes: a are guaranteed on a senior unsecured basis by ECI; a rank equally in right of payment with all existing and future indebtedness of ECF that is not subordinated in right of payment to the EC Finance Notes; and a rank senior in right of payment to all existing and future indebtedness of ECF that is subordinated or otherwise junior in right of payment to the EC Finance Notes. EC FINANCE NOTES COLLATERAL EC Finance Notes benefit directly from the security interests granted to the notes security agent on behalf of the EC Finance Notes trustee and of holders of the EC Finance Notes (the “EC Finance Notes Collateral”) in the following rights, property and assets: a the balance in English bank accounts of ECF and ECF’s rights under the ECI Subordinated Loan; and a ECI’s rights under the Securitifleet Proceeds Loan. As lender under the Securitifleet Proceeds Loan, ECF (and indirectly the EC Finance Noteholders) also benefits, indirectly, from the Securitifleet Collateral. See Section “The Securitifleet Collateral”. OPTIONAL REDEMPTION Except as described below, the EC Finance Notes are not redeemable before January 15, 2017. Thereafter, ECF or ECI may redeem all or, from time to time, a part of the EC Finance Notes upon not less than 10 nor more than 60 days’ notice prior to the redemption date, at the following redemption prices (expressed as percentages of the principal amount thereof), plus accrued and unpaid interest to the redemption date (subject to the right of EC Finance Notes’ holders of record on the relevant record date to receive interest due on the relevant EUROPCAR REGISTRATION DOCUMENT 2015 139 03 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES interest payment date), and which vary according to the periods set out below, commencing on January 15, 2017: Year Redemption Price January 15, 2017 to July 15, 2017 103.844% July 15, 2017 to July 15, 2018 102.563% July 15, 2018 to July 15, 2019 101.281% July 15, 2019 and thereafter 100.00% At any time prior to January 15, 2017, the EC Finance Notes may also be redeemed or purchased (by ECF or any other person) in whole or, from time to time, in part, at ECF’s or ECI’s option at a price equal to 100% of the principal amount thereof plus the applicable premium as of, and accrued but unpaid interest, if any, to the date of redemption or purchase (subject to the right of EC Finance Notes’ holders of record on the relevant record date to receive interest due on the relevant interest payment date). Such redemption or purchase may be made upon notice mailed by first-class mail to each ECF Notes’ holder’s registered address, not less than 10 nor more than 60 days prior to the date of redemption. On or prior to January 15, 2017, ECF or ECI may, at their option, redeem during each 12-month period commencing with the issue date of the EC Finance Notes (or six-month period in the case of the period remaining from July 15, 2016 through January 15, 2017) up to 10% of the aggregate principal amount of the EC Finance Notes outstanding, upon not less than 10 nor more than 60 days’ prior notice, at a redemption price equal to 103% of the principal amount of the EC Finance Notes redeemed, plus accrued and unpaid interest and additional amounts, if any, to the date of redemption, subject to the rights of holders of the EC Finance Notes on the relevant record date to receive interest due on the relevant payment date. In addition, any time, or from time to time, on or prior to January 15, 2017, ECF or ECI may, at their option, use the net cash proceeds of one or more equity offerings to redeem up to 35% of the principal amount of the EC Finance Notes issued under the EC Finance Notes Indenture at a redemption price of 105.125% of the principal amount thereof plus accrued and unpaid interest and additional amounts, if any, to the date of redemption (subject to the right of the EC Finance Notes’ holder of record on the relevant record date to receive interest due on the relevant interest payment date); provided that: (1) at least 65% of the principal amount of EC Finance Notes originally issued under the EC Finance Notes Indenture (excluding EC Finance Notes held by ECF, ECI and their respective affiliates) remains outstanding immediately after any such redemption; and (2) ECI makes such redemption not more than 90 days after the consummation of any such equity offering. In addition, in the event that ECI becomes obligated to pay additional amounts (as defined in the EC Finance Notes Indenture) to EC Finance Notes’ holders as a result of changes 140 EUROPCAR REGISTRATION DOCUMENT 2015 affecting withholding taxes applicable to payments on the EC Finance Notes, ECI may redeem the EC Finance Notes in whole but not in part at any time at 100% of the principal amount of the EC Finance Notes plus accrued and unpaid interest at the redemption date. Any optional redemption made under this Section shall be irrevocable. CHANGE OF CONTROL AND ASSET SALES Upon the occurrence of certain change of control events, each holder of the EC Finance Notes may require ECF or ECI to repurchase all or a portion of its EC Finance Notes at a purchase price equal to 101% of the principal amount of the EC Finance Notes, plus accrued and unpaid interest to, but not including, the date of purchase. ECF or ECI must inform holders of the change of control and the terms of this optional repurchase within 30 days of the occurrence of a change of control event. If ECI sells assets under certain circumstances, ECI is required to make an offer to purchase the EC Finance Notes at 100% of the principal amount of the EC Finance Notes, plus accrued interest to, but not including, the date of purchase, with the excess proceeds from the sale of the assets. COVENANTS The EC Finance Notes Indenture contains covenants that, among other things, limit the ability of ECF, ECI, Securitifleet Holding, Securitifleet Companies and their Restricted Subsidiaries to: a respect a maximum loan-to-value ratio of all Securitifleet companies’ indebtedness over the total value of certain of the Securitifleet Companies’ assets of 95%, compliance to be tested on a quarterly basis; a respect covenants limiting the activities of ECF and the Securitifleet Companies; a incur additional indebtedness; a make restricted payments, including dividends or other distributions; a create certain security interests; a sell assets; a in the case of restricted subsidiaries, enter into arrangements that restrict dividends or other payments to the Company; a in the case of restricted subsidiaries, guarantee or secure debt; a engage in transactions with affiliates; a consolidate, merge or transfer all or substantially all of the Company’s assets and the assets of its subsidiaries on a consolidated basis; and a take any action that would materially impair the security interest. ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES These covenants are subject to important exceptions and qualifications. Currently, all of the subsidiaries of ECF, ECI, Securitifleet Holding and Securitifleet Companies are Restricted Subsidiaries (as defined in the EC Finance Notes Indenture). EVENTS OF DEFAULT The EC Finance Notes Indenture contains customary events of default, including, among others, the non-payment of principal or interest on the EC Finance Notes, certain failures to perform or observe any other obligation under the EC Finance Notes Indenture or security documents, the failure to pay certain indebtedness or comply with judgments and the bankruptcy or insolvency of ECF, ECI, a Securitifleet Company or a significant subsidiary. The occurrence of any default event would permit or require the acceleration of all obligations outstanding under the EC Finance Notes Indenture. SF INTERCREDITOR AGREEMENT In connection with entering into the SARF and the issuance of the EC Finance Notes, an intercreditor agreement was entered into with, inter alias, the Senior Facility Lending Bank under the SARF and the trustee for the EC Finance Notes on July 30, 2010, which agreement was amended on March 4, 2014, July 31, 2014 and again on May 12, 2015 (the “SF Intercreditor Agreement”). The SF Intercreditor Agreement sets out, among other things: a the relative ranking of certain of Securitifleet Holding’s debt; a when payments can be made in respect of Securitifleet Holding’s debt; a when and under what terms enforcement action in respect of this debt can be taken; a the terms on which any part of this debt will be subordinated upon the occurrence of certain insolvency events; a turnover provisions; The Group’s main operating lease agreements with financial institutions are described below. CM-CIC AGREEMENTS IN GERMANY AND BELGIUM The operating lease agreements with CM-CIC are the Group’s main operating leases with financial institutions. The Group’s German Operating Company and CM-CIC Leasing GmbH, Frankfurt/Main entered into a vehicle sale and leaseback master agreement dated January 30, 2009 (as amended from time to time), for a term of three years, for the sale and leaseback of vehicles to be purchased from the manufacturers Volkswagen AG, Audi AG, Seat Deutschland GmbH, SkodaAuto Deutschland GmbH, Volkswagen AG Marke Volkswagen Nutzfahrzeuge and Volkswagen Gebrauchtfahrzeughandels- und Service GmbH under certain purchase agreements. Over the course of 2011, the line was extended to Belgium and France with a volume of up to € 500 million. Local operating lease agreements were entered into by CM-CIC and Europcar entities in France and Belgium. The parties agreed to extend the term of the line for Germany and Belgium until the end of 2014 and to reduce the line to €410 million; the maturity of the line was further extended to mid-2015. In August 2015, the parties entered into a global framework agreement setting out the general terms and conditions of the leases until mid-2016 which have been supplemented by local lease contracts. Discussions between ECI and CM-CIC are ongoing to extend the maturity date of the global framework agreement and the local lease contracts. OPERATING LEASES WITH CAR MANUFACTURERS’ FINANCIAL ENTITIES Europcar International S.A.S.U. and some of the Group’s main car suppliers, such as Daimler, Volkswagen, Fiat and Renault have put in place, at the local level, operating lease agreements between the Group’s local operating companies and the car suppliers’ financial entities. These operating leases are entered into on the basis of a detailed fleet plan per country agreed between the parties. These agreements roll on a yearly basis. a security amendment principles setting out when security and guarantees may be modified by the common security agent without prior consent from the trustee or holders of EC Finance Notes; and In addition, the Group has entered into several base operating lease agreements for the purpose of purchasing and leasing activities of the vehicle fleet. a limitations to any petition action in certain time periods and to the recourse which may be taken against Securitifleet Holding and any of the Securitifleet companies. (G) (F) SUBSTANTIAL OPERATING LEASES The Group finances a portion of its fleet in all of its Corporate Countries through operating leases. The Group has entered into large framework operating lease agreements, respectively, with financial institutions and the financing arms of the Group’s main car suppliers, which are negotiated at a Group level. 03 INTEREST RATE SWAP AGREEMENTS As of the date of this Registration Document, the Group has entered into two interest rate swap agreements. The first interest rate swap agreement was originally entered into by the Group in December 2010. Pursuant to this swap agreement, amended several times over the years, the Group pays a fixed interest rate ranging from 0.823% to 0.893% on the outstanding nominal amount of €900 million and receives interest income equal to the EURIBOR one-month rate. The maturity date of this swap agreement is July 17, 2017. EUROPCAR REGISTRATION DOCUMENT 2015 141 03 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES On May 28, 2015, the Company amended this swap agreement to raise the nominal amount to €1 billion, extend the maturity date from July 17, 2017 to July 17, 2019 (the “Extension Period”) and lower the interest rate payable to an average of 0.64%. (H) EUROPCAR UK GROUP FLEET FINANCING The Group currently finances its UK fleet on a stand-alone basis through its UK subsidiaries including Europcar Group UK Limited (“ECGUK”), Europcar UK Limited (“ECUK”) and certain subsidiaries of ECUK (the “Europcar UK Group”) under an overdraft facility (for an amount of £5 million), a revolving credit facility (for an amount of £15 million) and seven leasing facilities (in the total aggregate amount of £540 million). In July 2011, the Group entered into the second interest rate swap agreement, with a start date of December 19, 2011. Pursuant to this swap agreement, amended several times over the years up to the date of this Registration Document, the Group pays interest at a fixed rate of 1.099% on the outstanding nominal amount of €600 million and receives interest income equal to the EURIBOR six-month rate. The maturity date of this agreement is July 19, 2020. The following table presents the Group’s fleet financing arrangements in the United Kingdom, which are described below: Financing On- or offbalance sheet Collateral or Asset-backed Amount drawn at December 31, 2015 Amount available at December 31, 2015 Term/Maturity (in millions of pounds) (in millions of pounds) Interest Rate Club Facility On balance sheet Yes 2018, one option (financed fleet to extend and other assets) by one year 246.6 (approx. €335.9 million) 178.4 Libor + 2.00% (approx. €243 million) Santander Facility On balance sheet Yes 2018, one option (title of financed fleet) to extend by one year 14.8 (approx. €20.2 million) 15.2 Libor + 2.00% (approx. €20.7 million) Lex Autolease Facility Off balance sheet Yes (title of financed fleet) 2019 41.6 (approx. €56.7 million) 13.4 Libor + 2.00% (approx. €18.3 million) Of which Overdraft Facility On balance sheet Yes (title of financed fleet and other assets) Reviewed annually 0.5 (approx. €0.7 million) 4.5 (approx. €6.1 million) Libor +1.75% Of which the revolving credit facility On balance sheet Yes September 2016 (title of financed fleet and other assets) 15.0 (approx. €20.4 million) 0.0 Libor +1.75% Lloyds Facility THE “CLUB” FACILITY On October 1, 2014, ECGUK entered into a committed vehicle funding agreement the “Club Vehicle Funding Agreement” with Lombard, United Dominion Trust, HSBC and GE Capital (hereafter the “Club Vehicle Funders”) pursuant to which the Club Vehicle Funders granted to ECGUK, as hirer (the “Club Hirer”), a £425 million aggregate facility, to finance the purchase of the Group’s UK fleet vehicles, consisting of four bilateral agreements with the following facility sizes: a £150 million for the facility with Lombard North Central PLC; a £100 million for the facility with HSBC Equipment Finance Limited; 142 EUROPCAR REGISTRATION DOCUMENT 2015 a £100 million for the facility with United Dominion Trust Limited; and a £75 million for the facility with GE Capital Equipment Finances Limited. The Club Vehicle Funding Agreement has a term of three years with two successive options to extend for a further 12-month period at each of the first and second anniversaries of the start date. On October 1, 2015, ECGUK exercised the first extension option to push the maturity date of the facility to 2018. The obligations of the Club Hirer under the Club Facility are guaranteed by ECUK, PremierFirst Vehicle Rental EMEA Holdings Limited, PremierFirst Vehicle Rental Holdings Ltd., PremierFirst Vehicle Rental Franchising Ltd. and Provincial Assessors Ltd. (collectively the “Club Guarantors”). ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES SECURITY The Club Hirer’s obligations under the facility are secured by way of: (i) title in the assets funded, (ii) fixed charges on the bank account into which such proceeds are paid, (iii) guarantees from the Club Guarantors, (iv) debentures from each of the Club Hirer, PremierFirstVehicle Rental Franchising Limited and Provincial Assessors Limited, and (v) a security assignment of the manufacturer’s buy-back commitments relating to assets funded by the Club Vehicle Funders. COVENANTS The facility contains affirmative and negative covenants customary for this type of facility including restrictions on creation of security interests over the assets of certain members of ECGUK, the periodic delivery of financial and other information, and certain financial covenants and fleet tests. In particular, ECUK must ensure that: a the net assets of ECGUK are not less than GBP 60 million; a the ratio of earnings before interest, tax, depreciation and amortization to fixed charges must not be less than 1.00, and a the ratio of coverage of the fleet must be no more than 1.00. ECUK was in compliance with these covenants at December 31, 2015. Subject to certain permitted exceptions, the facility also includes restrictions on making distributions (including by way of dividend). EVENTS OF DEFAULT This facility is on the same commercial terms as the “Club” facility but does not benefit from the same security package. SECURITY The Santander Hirer’s obligations under the facility are secured by way of title in the assets funded. COVENANTS The facility contains affirmative and negative covenants customary for this type of facility including restrictions on the creation of security interests over the assets of certain members of ECGUK, the periodic delivery of financial and other information, and certain financial covenants and fleet tests. Subject to certain permitted exceptions, the facility also includes restrictions on making distributions (including by way of dividend). The facility includes a change of control clause with respect to ECGUK, providing that in the event of a change of control without the prior express consent of Santander Asset Finance PLC, Santander Asset Finance PLC may withdraw its commitments under the agreement. As an exception, the initial public offering is a permitted change of control under the agreement. EVENTS OF DEFAULT The facility contains events of default customary for these types of agreements, including, (i) breach of any of the Santander Vehicle Funding Agreement, (ii) breach of the terms of the financing, subject to cure periods, (iii) breach of certain other funding or rental agreements, and (iv) insolvency and cross default provisions. The facility contains events of default customary for these types of agreements, including, (i) breach of the terms of the Club Vehicle Funding Agreement, (ii) breach of certain other funding or rental agreements, (iii) insolvency and cross default provisions, (iv) repayment default and (v) non-compliance with covenants. THE LEX AUTOLEASE FACILITY THE SANTANDER FACILITY The borrowers’ obligations under the new Lex Autolease facility is secured by way of title in the assets funded. The facility contains affirmative and negative covenants customary for this type of facility. The facility also contains customary events of default for this type of facility. On October 10, 2014, Europcar Group UK Limited entered into a committed vehicle funding agreement with Santander Asset Finance PLC (the “Santander Vehicle Funding Agreement”) pursuant to which Santander Asset Finance PLC granted to ECGUK (the “Santander Hirer”) a £30 million facility to finance the purchase of the Group’s UK fleet vehicles. The Santander Vehicle Funding Agreement has a term of three years with two successive options to extend for a further 12-month period at each of the first and second anniversaries of the start date. On October 1, 2015, ECGUK exercised the first extension option to push the maturity date of the facility to 2018. 03 On October 1, 2014 ECGUK entered into a master contract hire agreement with Lex Autolease Limited to finance the purchase of the Group’s UK fleet vehicles via an operating lease facility of £55 million. The master contract hire agreement ends on December 31, 2019. THE LLOYDS FACILITIES On October 1, 2014, ECGUK entered into two working capital facilities with Lloyds: an overdraft with a limit of £5 million and a revolving credit facility with a limit of £15 million. EUROPCAR REGISTRATION DOCUMENT 2015 143 03 ACCOUNTING AND FINANCIAL INFORMATION LIQUIDITY AND CAPITAL RESOURCES THE OVERDRAFT FACILITY On October 1, 2014, ECGUK and PremierFirst Vehicle Rental Holdings Limited, as borrowers, and Lloyds, as lender, entered into an overdraft facility agreement pursuant to which Lloyds provided a £5 million net/£10 million gross overdraft facility to ECGUK and certain of its subsidiaries for general overdraft purposes (the “Overdraft Facility”). Lloyds reviews the facility periodically and at least once a year. Interest is payable on all advances under the Overdraft Facility at the annual rate which is the sum of the then applicable margin, LIBOR and the mandatory costs (if any). In addition to the interest charges, commitment fees are payable. Interest is payable on all amounts owing under the Overdraft Facility at the annual rate which is the sum of the applicable margin and the then applicable base rate. The Overdraft Facility may be cancelled by Lloyds at any time and all outstanding advances, together with accrued interest, may become immediately due and payable. On the occurrence of certain events, including a change of control, the Overdraft Facility may be cancelled and all outstanding advances, together with accrued interest, may become immediately due and payable. Obligations under the Overdraft Facility are secured by English law debentures granted by certain members of the Europcar UK Group in favor of Lloyds. The Overdraft Facility contains affirmative and negative covenants customary to this type of agreement including periodic delivery of financial information and maintenance of certain financial performance targets. The Overdraft Facility letter sets out events of default customary for these types of facilities including, subject to certain cure periods, events of default for non-payment, breaches of representations and warranties and undertakings, and insolvency-related events. THE REVOLVING CREDIT FACILITY On October 1, 2014, ECGUK, as borrower, and Lloyds, as lender, entered into a revolving credit facility agreement pursuant to which Lloyds provided a £15 million revolving credit facility to ECGUK and certain of its subsidiaries for general corporate purposes. The revolving credit facility has a termination date of September 29, 2016. Interest is payable on all advances under this revolving credit facility at the annual rate which is the sum of the then applicable margin, LIBOR and the mandatory costs (if any). In addition to 144 EUROPCAR REGISTRATION DOCUMENT 2015 the interest charges, commitment fees are payable. Interest is payable on all amounts owing under this revolving credit facility at the annual rate which is the sum of the applicable margin and the then applicable base rate. Obligations under this revolving credit facility are secured by English law debentures granted by certain members of ECGUK in favor of Lloyds. This revolving credit facility contains affirmative and negative covenants customary to this type of agreement including periodic delivery of financial information and maintenance of certain financial performance targets. It also contains events of default customary for these types of facilities, including, events of default for non-payment, breaches of representations and warranties and undertakings, and insolvency related events. (I) ASSET FINANCING IN AUSTRALIA AND NEW ZEALAND On March 31, 2015, National Australia Bank (the NAB), Toyota Financial Services (TFS), Volkswagen Financial Services, Alphabet Financial Services, St George Bank, Mercedes Benz Finance, Nissan Finance and other Australian and New Zealand financial institutions provided Europcar Australia and Europcar New Zealand with senior credit facilities (the “Australian and New Zealand Asset Financing Facilities”) including revolving and non-revolving fleet operating and finance leases of up to AUD 300 million. These facilities are renewed annually and finance the fleet in Australia and New Zealand. The facilities are secured by fixed and floating charges over Europcar Australia and Europcar New Zealand assets, including goodwill and uncalled capital and called but unpaid capital, together with the relative insurance policy assigned. There are also performance guarantees for the facilities. These facilities include covenants. In particular, Europcar Australia must ensure that: a its minimum net worth, i.e., total shareholders’ equity, is always greater than AUD 58 million; a its fleet utilization rate is above 70% on average over the year; and a its minimum cumulative net profit before tax is within 85% of the Company’s budget. Europcar Australia was in compliance with these covenants at December 31, 2015. ACCOUNTING AND FINANCIAL INFORMATION INVESTMENTS 3.2.3.3 Equity Shareholders’ equity attributable to the owners of the Group totaled €561.4 million as of December 31, 2015 compared with €157.2 million as of December 31, 2014. The rise in the Group’s equity is linked primarily with the €475 million capital increase carried out as part of the IPO on June 26, 2015. The associated costs of approximately €24 million were deducted directly from the issuance premiums. In addition, the Group recorded a net loss of €55.6 million. These losses included non-recurring items, notably the costs associated with the IPO and the reshaping of the capital structure (approximately €95 million), the net negative impact of some proceedings (approximately €22 million), and provisions for ongoing tax audits. See Section 3.1.2.2. 3.2.3.4 Contractual obligations and off-balance sheet commitments See Section 3.2.3 “Description of the financing as of December 31, 2015” and Note 32 to the consolidated financial statements for the year ended December 31, 2015. 03 3.3 INVESTMENTS 3.3.1 Historical Investments The Group’s capital expenditures relate primarily to the Group’s information technology infrastructure and equipment as well as to fixtures and improvements in its office and rental stations. The Group’s expenses relating to the purchase of vehicles are not accounted for as capital expenditures but as operating expenses if the acquisition is recorded on the balance sheet. 3.3.1.1 Rental fleet The Group records all of its vehicle fleet either on the balance sheet or, with respect to vehicles acquired through leases that meet the definition of an operating lease, off balance sheet. The Group’s gross expenses relating to the acquisition of vehicles totaled €2.4 billion and €1.9 billion for the years ended December 31, 2015 and 2014 respectively. These expenses are primarily financed through specific financing arrangements. Repayment of these loans is based on the proceeds of the sales of the vehicles at the end of their period of use. These net amounts resulted in the use of €76 million of cash in 2015 compared with €55 million in 2014. The Group’s rental fleet is composed of vehicles that are acquired or financed in different ways, as shown in the following table: % of total volume of vehicles purchased Type of acquisition and related financing 2015 2014 Vehicles purchased with manufacturer or dealer buy-back arrangement financed via the balance sheet 46% 43% Vehicles purchased with manufacturer or dealer buy-back arrangement and financed through rental agreements qualifying as operating leases 46% 49% TOTAL FLEET PURCHASED WITH BUY-BACK ARRANGEMENTS 92% 92% Vehicles purchased without manufacturer or dealer buy-back arrangement (at-risk vehicles) 7% 7% Vehicles financed through rental agreements qualifying as finance leases 1% 1% 100% 100% TOTAL PURCHASES OF RENTAL FLEET EUROPCAR REGISTRATION DOCUMENT 2015 145 03 ACCOUNTING AND FINANCIAL INFORMATION INVESTMENTS For more information about the Group’s fleet, see Section 1.6.7 “Fleet” and Section 3.2 “Liquidity and capital resources”. 3.3.1.2 Capital expenditures The Group’s capital expenditure (acquisitions of tangible and intangible assets net of sales) increased to €23.8 million in 2015 compared with €20.1 million in 2014. Capex included expenditures for the development of IT, excluding software and equipment and expenditures on other equipment (IT software and equipment, furniture, interior layouts and fixtures). The Group’s IT development expenditures relate in particular to projects to develop new functionalities in the Group’s application portfolio. In 2014 and 2015, tools for managing the sales teams and pricing in real time were put in place in the Sales & Marketing departments. The fleet department was equipped with a sales site for at-risk vehicles and a tool for vehicle fleet optimization. In e-commerce, the Internet sites of the Europcar brand were renewed and a content manager was put in place while referencing on Internet sites was improved. 3.3.1.3 Acquisitions/Joint Ventures On July 9, 2015, Europcar Lab, the Europcar Group unit dedicated to innovation, announced the acquisition of a majority stake in E-Car Club, the UK’s first entirely electric pay-per-use car club. This new acquisition is fully in line with Europcar Lab’s strategy to develop mobility market usages, search for new mobility solutions opportunities worldwide and make investments in strategic initiatives allowing the Group to strengthen its leadership in the mobility market. On October 31, 2014, the Group acquired 100% of the shares of EuropHall SAS through its French subsidiary Europcar France SAS. With revenue of €23 million in 2014, EuropHall has been a significant franchisee of Europcar France in eastern France since 1978. This company has been fully consolidated since early November 2014. In addition, on November 30, 2014, the Group acquired a majority stake in Ubeeqo, a French startup formed in 2008 that provides car-sharing solutions. Following its capital increase fully subscribed by the Group in 2015, the Group’s stake stood at 75.7% as of December 31, 2015. In addition, in 2015 and 2014, the Group subscribed to capital increases of Car2go Europe amounting to €12.5 million and €5.7 million respectively. 3.3.2 Ongoing Investments See Section 3.3.3. below. 3.3.3 Future Investments The Group plans to continue its Fast Lane transformation program aimed at strengthening the Group’s market presence and preparing the transition from a vehicle rental company to a mobility services player (see Section 1.4.4 “Fast Lane” Transformation Program that has set the Foundation for Sustainable Profitable Growth). As part of its development strategy, the Group plans in particular to continue to develop innovative services and products in response to consumers’ new expectations in terms of mobility and to seize opportunities for external growth that present an attractive yield profile in order to widen the Group’s mobility services offering (see Section 1.5 “Strategy”). 146 EUROPCAR REGISTRATION DOCUMENT 2015 The Group plans to continue to invest in strategic initiatives. As announced in May 2015 as part of its planned IPO, the Group will invest up to €80 million over the 2015-2017 period including up to €25 million in Europcar Lab. The Group also plans to increase non-fleet capital expenditure to approximately €40 million in 2017 compared with approximately €28 million in 2015. However, the Outstanding Subordinated Notes and the Senior Revolving Credit Facility contain provisions limiting the Group’s ability to make certain investments, in particular acquisitions (see Section 3.2.3 “Description of the financing as of December 31, 2015”). ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT In order to support the Group’s efforts to develop and implement innovative mobility solutions, the Group intends to continue its investments under its 2020 plan aimed at improving its IT systems architecture with the goal of making it more open and flexible in order to facilitate the integration of applications developed by third parties (see Section 1.6.10 “IT system”). As of the date of this document, other than commitments related to the purchase of vehicles financed by specific financing, the repayment of which will be financed by the sale of such vehicles at the end of their period of use, the Company does not have any significant, firm commitments to make investments in the future (see Note 32 “Off-balance sheet commitments” to the Group’s 2015 consolidated financial statements). 03 3.4 CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT CONSOLIDATED FINANCIAL STATEMENTS Consolidated financial statements for the year ended December 31, 2015 and notes to the financial statements In thousands of euros Notes Revenue As at Dec. 31, 2015 As at Dec. 31, 2014 2,141,923 1,978,870 Fleet holding costs 3 (547,186) (496,264) Fleet operating, rental and revenue related costs 4 (726,990) (686,279) Personnel Costs 5 (347,388) (318,153) Network and head office overhead costs 7 (218,475) (199,339) Depreciation, amortization and impairment expense 8 (32,781) (31,824) Other income 9 14,216 6,879 283,319 253,890 Current operating income Goodwill impairment expense Other non-recurring income 10 - - Other non-recurring expense 10 (61,774) (115,729) Operating income 221,545 138,161 Gross financing costs (121,768) (151,424) Other financial expenses (117,780) (90,650) 11,956 9,393 11 (227,592) (232,681) (6,047) (94,520) Income tax benefit/(expense) 12 (37,637) (10,655) Share of profit/(loss) of associates 16 Other financial income Net financing costs Profit/loss before tax Net profit/(loss) for the period (12,074) (6,523) (55,758) (111,698) (55,602) (112,273) Attributable to: Owners of ECG Non-controlling interests (156) 575 Basic earnings/(loss) per share attributable to owners of ECG (in euros) 25 (0.449) (1.082) Diluted earnings/(loss) per share attributable to owners of ECG (in euros) 25 (0.449) (1.082) EUROPCAR REGISTRATION DOCUMENT 2015 147 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Consolidated statement of comprehensive income As at Dec. 31, 2015 As at Dec. 31, 2014 Before tax Tax income/ (expense) After tax (18,121) (37,637) Items that will not be reclassified to profit or loss 4,179 Actuarial gains/(losses) on defined benefit pension schemes 4,179 In thousands of euros Net profit/(loss) for the period Items that may be reclassified subsequently to profit or loss Before tax Tax income/ (expense) After tax (55,758) (101,043) (10,655) (111,698) (1,087) 3,092 (21,802) 5,985 (15,817) (1,087) 3,092 (21,802) 5,985 (15,817) 3,574 (20) 3,554 (282) (4,713) (4,995) Foreign currency differences 12,271 - 12,271 13,598 - 13,598 Effective portion of changes in fair value of hedging instruments (8,697) (20) (8,717) (13,922) (4,713) (18,635) Net change in fair value of available-for-sale financial assets Other comprehensive income for the period TOTAL COMPREHENSIVE INCOME/(LOSS) FOR THE PERIOD - - - 42 - 42 7,753 (1,107) 6,646 (22,084) 1,272 (20,812) (10,368) (38,744) (49,112) (123,127) (9,383) (132,510) Attributable to: a Group a Non-controlling interests 148 EUROPCAR REGISTRATION DOCUMENT 2015 (48,934) (133,085) (178) 575 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Consolidated statement of financial position Notes As at Dec. 31, 2015 As at Dec. 31, 2014 Goodwill 13 457,072 449,389 Intangible assets 14 713,136 721,732 Property, plant and equipment 15 89,236 88,204 Equity-accounted investments 16 22,035 17,323 Other non-current financial assets 17 57,062 38,934 Deferred tax assets 18 In thousands of euros ASSETS TOTAL NON-CURRENT ASSETS 55,730 47,395 1,394,271 1,362,977 Inventories 19 15,092 16,141 Rental fleet recorded on the balance sheet 20 1,664,930 1,402,660 Rental fleet and related receivables 21 574,652 530,098 Trade and other receivables 22 357,200 325,912 Current financial assets 17 37,523 49,477 Current tax assets Restricted cash 23 Cash and cash equivalents 23 33,441 33,347 97,366 81,795 146,075 144,037 2,926,280 2,583,467 4,320,551 3,946,444 Share capital 143,155 446,383 Share premium 767,402 452,978 TOTAL CURRENT ASSETS TOTAL ASSETS 03 Equity Reserves (74,341) (77,926) (274,821) (664,250) 561,395 157,185 962 950 24 562,356 158,135 26 801,183 1,043,069 Retained earnings (losses) Total equity attributable to the owners of ECG Non-controlling interests TOTAL EQUITY LIABILITIES Financial liabilities Non-current financial instruments 30 52,090 41,928 Employee benefit liabilities 27 119,295 124,759 Non-current provisions 28 25,168 10,114 Deferred tax liabilities 18 131,132 131,005 Other non-current liabilities TOTAL NON-CURRENT LIABILITIES 306 365 1,129,174 1,351,240 Current portion of financial liabilities 26 1,263,783 1,127,545 Employee benefits 27 2,944 2,744 24,511 34,560 Current tax liabilities Rental fleet related payables 21 662,722 581,957 Trade payables and other liabilities 29 424,974 449,866 Current provisions 28 TOTAL CURRENT LIABILITIES TOTAL LIABILITIES TOTAL EQUITY AND LIABILITIES EUROPCAR 250,087 240,397 2,629,021 2,437,069 3,758,195 3,788,309 4,320,551 3,946,444 REGISTRATION DOCUMENT 2015 149 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Consolidated statement of changes in equity Attributable to owners of ECG In thousands of euros Share capital Share premium Hedging reserve Translation reserve BALANCE AT JANUARY 1, 2014 446,383 452,978 (18,136) (54,753) (539,278) Noncontrolling interests Total Total equity 287,194 3,451 290,645 Net profit/(loss) for the period - - - - (112,273) - (112,273) 575 (111,698) Foreign currency differences - - - 13,598 - - 13,598 - 13,598 Effective portion of changes in fair value of hedging instruments - - (13,922) - - - (13,922) - (13,922) Net change in fair value of available-for-sale financial assets - - - - 42 - 42 - 42 Actuarial gains/(losses) on defined benefit pension schemes - - - - (21,802) - (21,802) - (21,802) Income tax relating to components of other comprehensive income - - (4,713) - 5,985 - 1,272 - 1,272 Other comprehensive income/(loss) - - (18,635) 13,598 (15,775) - (20,812) - (20,812) Change in non-controlling interests - - 3,076 - 3,076 (3,076) - Transactions with owners - - - - - - - - 446,383 452,978 (36,771) (41,155) (664,250) 950 158,135 BALANCE AT DECEMBER 31, 2014 150 Retained Treasury earnings shares EUROPCAR REGISTRATION DOCUMENT 2015 157,185 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Attributable to owners of ECG In thousands of euros Share Share capital premium BALANCE AT JANUARY 1, 2015 Hedging Translation reserve reserve Retained earnings Treasury shares Total Noncontrolling interests Total equity 446,383 452,978 (36,771) (41,155) (664,250) 157,185 950 158,135 Net profit/(loss) for the period - - - - (55,602) - (55,602) (156) (55,758) Foreign currency differences - - - 12,271 - - 12,271 (22) 12,249 Effective portion of changes in fair value of hedging instruments - - (8,697) - - - (8,697) - (8,697) Net change in fair value of available-for-sale financial assets - - - - - - - - - Actuarial gains/(losses) on defined benefit pension schemes - - - - 4,179 - 4,179 - 4,179 Income tax relating to components of other comprehensive income - - (20) - (1,087) - (1,107) - (1,107) Other comprehensive income/(loss) - - (8,717) 12,271 3,092 - 6,646 (22) 6,624 73 1,437 - - - - 1,510 - 1,510 Capital increase preferred shares Capital increase by “incorporation de primes” Capital decrease Capital increase IPO 99,406 (99,406) - - - - - - - (441,483) - - - 441,483 - - - - 38,776 436,224 - - - - 475,000 - 475,000 (23,832) - - - - (23,832) - (23,832) IPO fees Share-based payments - - - - 2,624 - 2,624 - 2,624 Cancellation of treasury shares - - - - - 31 31 - 31 Purchase of shares from non-controlling interests - - - - (1,457) - (1,457) (1,835) (3,292) Change in non-controlling interests - - - - (711) - (711) 2,025 1,314 (303,228) 314,423 441,939 31 453,165 190 453,355 143,155 767,402 (274,821) 31 962 562,356 Transactions with owners BALANCE AT DECEMBER 31, 2015 (45,488) (28,884) EUROPCAR 561,395 REGISTRATION DOCUMENT 2015 03 151 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Consolidated cash flow statement Notes In thousands of euros Profit/(loss) before tax As at Dec. 31, 2015 As at Dec. 31, 2014 (6,047) (94,520) Reversal of the following items Depreciation and impairment charge on property, plant and equipment 15 15,277 12,834 Amortization and impairment charge on intangible assets 14 17,893 36,183 Impairment charge on goodwill 13 - - 27, 28 999 46,865 Changes in provisions and employee benefits Recognition of share-based payments 2,624 - Costs related to the IPO 8,692 - Profit/(loss) on disposal of assets (394) (1,311) Total net interest costs 127,303 160,011 Redemption premium 56,010 17,063 Amortization of transaction costs 42,340 29,237 - 1,415 Amortization of bond issue premiums Other non-cash items (1) Financing costs Operating income before changes in working capital 1,465 16,258 227,118 223,984 266,162 224,035 Changes to the rental fleet recorded on the balance sheet (6) 20 (232,851) (91,466) Changes in fleet working capital 21 34,869 (74,025) Changes in non-fleet working capital Cash generated from operations Income taxes received/paid Net interest paid Net cash generated from (used by) operations Acquisition of intangible assets and property, plant and equipment 13,14,15 Proceeds from disposal of intangible assets and property, plant and equipment Other investments and loans Proceeds from disposal of financial assets ( 57,243) 50,018 10,937 108,562 (39,669) (31,447) (137,334) (166,798) ( 166,066) (89,683) ( 29,172) (23,578) 5,384 3,491 - (1,158) (7,563) (9,614) (23,872) (45,778) Net cash used by investing activities ( 55,223) (76,637) Capital increase (net of related expenses) (3) 448,203 - Issuance of bonds (5) 471,623 350,000 Acquisition of subsidiaries, net of cash acquired (2) Redemption of bonds (4) (780,010) (367,063) Change in other borrowings 123,310 139,699 Payment of transaction costs (19,820) (17,336) Swap cash payment Net cash generated from (used by) financing activities Cash and cash equivalent at beginning of period 23 Net increase/(decrease) in cash and cash equivalents after effect of foreign exchange differences Effect of foreign exchange differences Cash and cash equivalents at end of period - (2,000) 243,306 103,300 206,317 267,038 22,018 (63,020) 1,033 2,299 229,368 206,317 (1) Of which, €1.5 million (€14 million in 2014) of swap fair value adjustments reclassified from other comprehensive income to profit and loss (see Note 30). (2) Of which, in 2014, the acquisition price net of cash acquired of Ubeeqo (€17.3 millions) and EuropHall (€22.5 million) and the subscription to the capital increase of Car2Go (€5.7 million), and, in 2015, the subscription to the capital increase of Car2Go (€12.5 million), the payment of the balance of the acquisition price of EuropHall (€5.4 million), the subscription to the capital increase of Ubeeqo (€5 million) and the payment of the acquisition of E-Car Club (3) Corresponding to capital increases on May 15 and June 26, 2015, for a total of €476.5 million (see Note 24) net of fees paid (€8.7 million in other non-recurring expenses and €19.6 million out of the €23.6 million allotted to the share premium). (4) Early redemption of high-yield bonds of €324 million and €400 million, and payment of their redemption premium of €56 million (see Note 26). (5) High-yield bond issue of €475 million at 99.289% (see Note 26). (6) Given the average ownership period for the fleet, the Group reports the vehicles as current assets at the beginning of the contract. Their change from period to period is therefore similar to operating flows generated by activity. 152 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Significant accounting policies Europcar Groupe S.A. (“ECG”) was incorporated on March 9, 2006 with an initial share capital of €235,000 and was converted into a French société anonyme (joint-stock corporation) on April 25, 2006. ECG’s registered offices are located at 2 rue René Caudron, 78960 Voisins le Bretonneux, France. The Europcar Group leverages all of its experience in the car rental sector to provide vehicles for short- and medium-term corporate and leisure rentals. Under the Europcar and InterRent trademarks, the Group covers a wide range of markets and customers - both private and business. Its offering ranges from low-cost to luxury rentals. Between 2008 and 2013, the Group also serviced the National and Alamo trademarks in the EMEA region under a license from Enterprise, with National targeting mostly the business segment and Alamo the leisure broker segment. This partnership was terminated in August 2013, although the Group continues to service the National and Alamo brands in the EMEA regions on the basis of a license agreement with Enterprise. This license agreement and the commercial alliance agreement were the subject of an arbitration proceeding which, after a transitional period agreed by the parties, effectively terminated these agreements as of March 2015. (See Note 32.4) The Company was listed on the regulated market of Euronext Paris on June 26, 2015 (Compartment A; ISIN code: FR0012789949; ticker: EUCAR). Trading in Europcar Groupe shares begun on June 26, 2015 in the form of “promesses d’actions” (“Europcar Prom”). Settlement and delivery of the shares in the global offering occurred on June 29, 2015 and market trading commenced on June 30, 2015. The offering price has been set at €12.25 per share. The IPO included the issuance of new shares as part of a cash capital increase in the approximate amount of €475 million, corresponding to estimated net proceeds of approximately €441 million, and the sale of existing common shares by the Selling shareholders in the gross amount of approximately €404 million. The main purpose of the Global Offering and the listing of the Company’s shares on Euronext Paris is to enable the Group to reduce its indebtedness, strengthen its financial structure and increase its financial flexibility in order to accelerate its development and continue the deployment of its “Fast Lane” program. The net proceeds from the issuance of the New Shares was notably used to redeem in full the €324 million in principal due from the Company in respect of the subordinated notes due 2017 and to pay a redemption premium of €37 million. On May 27, 2015 €475 million in subordinated notes due 2022 were issued at a price representing 99.289% of par in the Company Europcar Notes Limited. Following the Company’s listing on June 29, 2015, the net proceeds of the issue held in an escrow account until then were released and partially allocated to the redemption of subordinated 2018 notes in the principal amount of €400 million, and the payment of a redemption premium of €19 million. 03 The remainder of the net proceeds of the New Shares and the New Notes after these refinancing transactions (i.e., €112 million) will be used for the Group’s general corporate purposes. Of this amount, up to €80 million will be allocated to strategic growth investments, including acquisitions and partnerships within the framework of strategic initiatives during the 2015-2017 period. In 2014, the Group created the “Lab,” the purpose of which is to promote innovation and improve customer mobility. In 2015, a dedicated legal entity known as “Europcar Lab” was established to house these activities. In July 2015, the acquisition of E-Car Club (sharing of electric vehicles in the United Kingdom) by Europcar Lab illustrates its strategy of identifying key opportunities to enhance its mobility offer for its customers. I - Basis of preparation The consolidated financial statements of Europcar Groupe for the year ended December 31, 2015 were approved by the Management Board on February 24, 2016, and examined by the Oversight Committee on February 24, 2016, and are subject to the approval of the General Shareholders’ Meeting of May 10, 2016. II - Significant accounting policies The consolidated financial statements of Europcar Groupe were prepared in accordance with the principles defined by the IASB (International Accounting Standards Board) as adopted by the European Union. This framework is available on the website of the European Commission: http://ec.europa.eu/finance/ accounting/ias-evaluation/index_en. htm. The international framework comprises IFRS (International Financial Reporting Standards), IAS (International Accounting Standards) and their SIC (Standing Interpretations Committee) and IFRIC (International Financial Reporting Interpretations Committee) interpretations. EUROPCAR REGISTRATION DOCUMENT 2015 153 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT The financial statements were prepared under the historical cost convention, except for the valuation of certain financial instruments. The effects of applying IFRS 16 to leasing agreements as from January 1, 2019 (subject to adoption by the European Union) will be assessed in 2016 These consolidated financial statements are presented in euros (€), which is ECG’s functional currency and the Group’s presentation currency. All financial information presented in euros (€) has been rounded to the nearest thousand euros unless otherwise stated. Furthermore, the presentation of aggregates associated with the fleet and finance lease debt has been amended in relation to that used in previous publications. It now distinguishes between the rental fleet recorded on the balance sheet (Note 20) and receivables and payables related to the rental fleet (Note 21), as well as between “other borrowings dedicated to fleet financing” and “finance lease liabilities” (Note 26) so as to better reflect the substance of the underlying items. BASIS OF MEASUREMENT The accounting policies used to prepare the consolidated financial statements are consistent with those used for the year ended December 31, 2014, with the exception of the following standards which are mandatory for accounting periods beginning on or after January 1, 2015: a IFRIC 21 – Levies; a Annual improvements 2011-2013. Application of these new standards and amendments did not have a material impact on Europcar’s consolidated financial statements. In 2015, the Group did not elect to apply ahead of time the amendments approved by the European Union, in particular as regards: a amendments to IAS 1 – Disclosure initiative, presentation of financial statements; a amendments to IAS 16 and IAS 38 – Clarifications on acceptable methods of depreciation and amortization; a amendments to IAS 19 – Employee contributions; a annual improvements 2010-2012 and 2012-2014; a amendments to IFRS 11 – Accounting for acquisitions of interests in joint operations. Europcar is currently determining the potential impacts of these standards, amendments and interpretations on the Group’s consolidated financial statements. The following standards, amendments and interpretations, published and mandatory after 2015 but not yet adopted by the European Union may affect the Group’s financial statements: a IFRS 9 – Financial instruments; a IFRS 15 – Revenue from contracts with customers; a IFRS 16 – Leases. The effects of applying IFRS 15 to the accounting of revenue as from January 1, 2018 are currently being assessed. These should be immaterial given the nature of the Group’s business. The effects of applying IFRS 9 to financial instruments as from January 1, 2018 are also being assessed. 154 EUROPCAR REGISTRATION DOCUMENT 2015 USE OF ESTIMATES AND JUDGMENTS The preparation of financial statements requires management to make judgments, estimates and assumptions which impact the amounts presented for existing assets and liabilities in the consolidated statement of financial position, income and expense items in the consolidated income statement, and disclosures in the notes to the consolidated financial statements. Due to the uncertainty inherent to all measurement processes, these estimates are reviewed on an ongoing basis. Revisions to accounting estimates are recognized in the period in which the estimate is revised and in any future periods affected. The Group formulates assumptions and, on this basis, regularly prepares estimates relating to its various activities. These estimates are based on past experience and factor in the economic conditions prevailing at the period-end and the information then available. Those economic trends are specifically reviewed on a country-by-country basis. Depending on changes in assumptions, or in the eventuality of conditions differing from those that were initially expected, amounts recorded in future financial statements may differ from current estimates. Future results may also differ from these estimates. With respect to the vehicle rental business, estimates specifically cover: a the residual value of at risk vehicles (see “rental fleet”); a the fair value of vehicles purchased with a manufacturer or dealer buy-back commitment when badly damaged or stolen (see “rental fleet”); a the evaluation of the ultimate cost of claims made against the Group for self-funded insured accidents using actuarial techniques generally accepted and used in the insurance industry. ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT In addition, estimates also cover: a fair value measurement of assets and liabilities during allocation of the acquisition cost of business combinations; a the value of non-listed equity investments available for sale (see Note 17) and derivative financial instruments recorded at fair value in the Group’s statement of financial position (see Note 30); a estimates of future cash flows as part of impairment tests for goodwill recorded in the statement of financial position and capitalized assets including trademarks (see Notes 13 and 14); a amounts of deferred taxes that may be recognized in the statement of financial position (see Note 18); a measurement of post-employment benefits and other employee benefits (see Note 27); a provisions for disputes and litigation and valuation of contingent liabilities (see Notes 28 and 32.4). BASIS OF CONSOLIDATION (I) SUBSIDIARIES Europcar Groupe’s financial statements include the accounts of the parent company, ECG, and its subsidiaries for the year ended December 31, 2015. Subsidiaries are all entities (including special purpose entities), directly or indirectly controlled by ECG. Control exists when ECG has the ability to direct an investee’s relevant activities, is exposed to variable returns and has the ability to affect those returns through power over an investee. In assessing control, substantive potential voting rights that are currently exercisable or convertible are taken into account. The financial statements of subsidiaries are included in the consolidated financial statements from the date that control commences until the date that control ceases. The acquisition method of accounting is used to account for the acquisition of subsidiaries by the Group. At the acquisition date, ECG transfers the consideration, acquires the assets and assumes the liabilities of the acquiree. The assets acquired and the liabilities assumed (including contingent consideration) are valued at fair value at the acquisition date. Acquisition-related costs are expensed as incurred. On an acquisition-by-acquisition basis, the Group recognizes any non-controlling interests in an acquiree either at fair value or at the non-controlling interest’s proportionate share of the acquiree’s net assets. Depending on the nature of the business combination, the Group may elect to use either of these options. At the acquisition date, the difference between: a the fair value of the consideration transferred (including contingent consideration), plus non-controlling interests in the acquiree and, where applicable, the acquisition-date fair value of the acquirer’s previously held equity interest in the acquiree revalued through profit or loss; a and the acquisition-date fair value of the identifiable assets required and liabilities assumed; is recorded as goodwill. If the difference arising from the calculation above is negative, it is recognized directly in the income statement. 03 Accounting policies of subsidiaries are amended where necessary to ensure consistency with the policies adopted by the Group. (II) TRANSACTIONS AND NON-CONTROLLING INTERESTS The Group treats transactions with non-controlling interests as transactions between equity owners of the Group. In the case of an additional acquisition of shares in a previously-controlled entity, the difference between the consideration paid and the corresponding share acquired in the carrying amount of net assets of the subsidiary is recorded in equity. When the Group ceases to exercise control, any remaining interest in the entity is remeasured to its fair value, with the change in carrying amount recognized in profit or loss. The minority shareholders of certain fully consolidated subsidiaries benefit from commitments made by the Group to purchase their shares. In the absence of specific provisions under IFRS, the Group recognizes these commitments as follows: - the value of the commitment at the balance sheet date is recorded in “Other non-current liabilities”; - the corresponding non-controlling interests are canceled. For acquisitions where control was gained after January 1, 2010, and in application of IFRS 3 revised and IFRS 10, the corresponding entry for this liability is deducted from equity attributable to non-controlling interests up to the carrying amount of the relevant noncontrolling interests and deducted from total equity attributable to the owners of ECG to cover any additional amounts. The liability is revalued at each balance sheet date at the current redemption value, i.e. the present value of the exercise price of the put option. Any change in value is recognized in equity. This accounting method has no effect on the presentation of non-controlling interests in the income statement. (III) ASSOCIATES Associates are entities over whose financial and operating policies the Group has significant influence, but not control or joint control (generally corresponding to a shareholding of between 20% and 50% of the voting rights). The Group’s interests in associates are consolidated using the equity method. The investment is recorded at cost and adjusted for changes subsequent to the transaction in accordance with the investor’s share in the net assets of the associate. When the Group’s share of losses exceeds its interest in an associate, the Group’s carrying amount is reduced to nil and recognition of further losses is discontinued except to the extent that the EUROPCAR REGISTRATION DOCUMENT 2015 155 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Group has a legal or constructive obligations to make payments on behalf of an associate. FOREIGN CURRENCY TRANSLATION (I) (IV) PARTNERSHIPS Joint ventures are entities over whose activities the Group has joint control, established by contractual agreement. The Group’s interests in joint ventures are accounted for under the equity method, as is the case for related companies. The Group does not have any joint activities. (V) RECLASSIFICATION OF EXCHANGE GAINS/LOSSES IN PROFIT AND LOSS Exchange gains/losses recognized in other comprehensive income are reclassified in profit and loss only in the case of a total disposal. A partial disposal is defined by the Group as the disposal of an interest in a subsidiary (and not as a decrease in the investment). (IV) Items included in the financial statements of each of the Group’s entities are measured using the currency of the primary economic environment in which the entity operates (“the functional currency”). The consolidated financial statements are presented in euros (€),which is ECG’s functional currency and the Group’s presentation currency. (II) SPECIAL PURPOSE ENTITIES Special purpose entities (SPEs), such as SecuritiFleet companies, Euroguard, the Protected Cell Insurance & Reinsurance SPE, FCT Sinople and EC Finance plc are consolidated when the relationship between the Group and the SPE indicates that the SPE is in substance controlled by the Group. SPEs are entities which are created to accomplish a specifically-defined objective. (VI) FUNCTIONAL AND PRESENTATION CURRENCY FOREIGN CURRENCY TRANSACTIONS AND BALANCES Transactions in foreign currencies are translated into the functional currency at the foreign exchange rate at the transaction date. Monetary assets and liabilities denominated in foreign currencies at the reporting date are translated into euros at the foreign exchange rate at that date. Foreign exchange differences arising on translation of monetary assets and liabilities are recognized in the income statement. Nonmonetary assets and liabilities measured at historical cost in a foreign currency are translated using the exchange rate at the transaction date. Non-monetary assets and liabilities denominated in foreign currencies that are stated at fair value are translated into euros at the foreign exchange rate at the fair value measurement date. (III) FINANCIAL STATEMENTS OF FOREIGN OPERATIONS The assets and liabilities of foreign operations, including goodwill and fair value adjustments arising on consolidation, are translated into euros at the foreign exchange rate at the reporting date, while equity is translated at historical rates. The revenues and expenses of foreign operations are translated into euros at weighted average rates. All resulting exchange differences are recognized as Other comprehensive income within equity. EXCHANGE RATES The following exchange rates were used for the years ended December 31, 2014 and December 31, 2015: December 31, 2015 December 31, 2014 Average rate Closing rate Average rate Closing rate Sterling (GBP) 1.377 1.362 1.240 1.284 Australian Dollar (AUD) 0.677 0.671 0.679 0.674 Source : Banque de France. (I) GOODWILL Goodwill recognized in local currency is not amortized and is subject to an impairment test performed at least annually, or more frequently if there is evidence that it may be impaired. For the purpose of impairment testing, goodwill is allocated to cash-generating units (CGU) or groups of cash-generating units that are expected to benefit from the business combination in which the goodwill arose. 156 EUROPCAR REGISTRATION DOCUMENT 2015 A CGU is defined as the smallest identifiable group of assets that generates cash inflows that are largely independent of the cash inflows from other assets or groups of assets. Goodwill is allocated by operating segment and within the corporatelyowned rental business segment by country. The recoverable value of a CGU is based on the higher of its fair value less costs to sell and its value in use determined using the discounted future cash flow method. When this value is less ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT than its carrying amount, an impairment loss is recognized in the income statement. The impairment loss is first recorded as an adjustment to the carrying amount of goodwill allocated to the CGU and the remainder of the loss, if any, is allocated to the other long-term assets of the unit on a pro rata basis. Goodwill arising from acquisitions of associates is included in “Investments in associates” and the total amount of goodwill is tested for impairment. Any impairment of goodwill is recorded in “Goodwill impairment expense”. INTANGIBLE ASSETS OTHER THAN GOODWILL (I) TRADEMARKS AND LICENSES Costs that are directly associated with the development of identifiable and unique software products controlled by the Group, and that will probably generate economic benefits exceeding costs beyond one year, are recognized as intangible assets. These costs include the costs of the employees allocated to developing the software and a portion of relevant overheads directly attributable to developing the software. Computer software development costs recognized as assets are amortized over their estimated useful lives (see below). (III) 03 INTANGIBLE ASSETS Other intangible assets that are acquired by the Group are stated at cost less accumulated amortization (see below) and impairment losses. They include the right to operate trademarks acquired under a business combination. Trademarks with an indefinite useful life The Europcar trademark has been recognized at cost with an indefinite useful life and is not amortized. It is tested annually for impairment based on the relief-from-royalty method. Impairment charges for trademarks are accounted for in “Other non-recurring income and expenses” in the consolidated income statement. Trademarks with a finite useful life The contractual right to operate the National and Alamo trademarks as part of a brand license agreement with Enterprise Holdings Inc. was recorded in “Other intangible assets”. Following the resolution of the dispute between Enterprise Holdings Inc and the Company, the residual value of the right to use the National Alamo brand was written off in full in 2014. The Group no longer owns any trademarks with finite useful lives. Trademarks and licenses that have a finite useful life are carried at cost less accumulated amortization. Amortization is calculated using the straight-line method to allocate the cost of trademarks and licenses over their estimated useful lives, or over the life of the underlying contract (10 years). They are tested for impairment if there is evidence that they may be impaired. (II) COMPUTER SOFTWARE AND OPERATING SYSTEMS Acquired computer software licenses are capitalized on the basis of the costs incurred to acquire them and bring them into use. These costs are amortized over their estimated useful lives (see below). Costs associated with developing or maintaining computer software programs are recognized as an expense as incurred. (IV) AMORTIZATION Intangible assets are amortized from the date they are available for use. Estimated useful lives are as follows: a trademarks with a finite useful life: 10 years; a leasehold rights: 10 years; a computer software: 3 years; a operating systems: 5 to 10 years. PROPERTY, PLANT AND EQUIPMENT (I) DIRECTLY OWNED ASSETS Items of property, plant and equipment are stated at historical cost less accumulated depreciation and impairment losses. Where parts of an item of property, plant and equipment have different useful lives, these are accounted for as separate items of property, plant and equipment and depreciated over their own useful lives. Repairs and maintenance costs are expensed as incurred. (II) LEASED ASSETS IAS 17 defines a lease as being an agreement whereby the lessor conveys to the lessee in return for a payment, or series of payments, the right to use an asset for an agreed period of time. Leases under which the Group assumes substantially all the risks and rewards of ownership are classified as finance leases (lessee accounting). Owner-occupied property acquired by way of a finance lease is stated at an amount equal to the lower of its fair value and the present value of the minimum lease payments at inception of the lease, less accumulated depreciation and impairment losses. EUROPCAR REGISTRATION DOCUMENT 2015 157 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT (III) SUBSEQUENT COSTS The Group recognizes within the carrying amount of an item of property, plant and equipment, the cost of replacing part of such an item when that cost is incurred, if it is probable that the Group will gain future economic benefit from the item and the cost of the item can be measured reliably. All other costs are expensed in the income statement as and when they are incurred. The cost of repairs and interest on borrowings are recorded as current expenses. (IV) DEPRECIATION Land is not depreciated. Estimated useful lives are as follows: a buildings: 25 to 50 years; a technical equipment and machinery: 6 to 12 years; a other equipment and office equipment, including specialized tools: 3 to 15 years. The useful life is reviewed annually. RENTAL FLEET The group operates a large fleet purchased with or without a buy-back commitment. IFRS treats the accounting of assets and liabilities differently depending on how these acquisitions are financed. Accordingly, vehicles purchased via debt recorded in the balance sheet or via finance leases are reported in the balance sheet under current assets given the duration of the group’s operating cycle. Vehicles financed via operating leases are not reported in the balance sheet. Related commitments are then recorded as off-balance sheet commitments. (I) DIRECTLY OWNED RENTAL FLEET The fleet operated by the Group is acquired through two types of agreement: a with a manufacturer or dealer buy-back commitment (known as buy-back vehicles): a without a manufacturer or dealer buy-back commitment (at risk vehicles): Vehicles purchased with a manufacturer or dealer buy-back commitment One of the characteristics of the automotive industry is the sale/purchase of vehicles with a buy-back commitment from the manufacturer or dealer after a predetermined duration, generally less than 12 months. 158 EUROPCAR REGISTRATION DOCUMENT 2015 Such agreements are treated for accounting purposes as operational pre-paid vehicle leases insofar as: a the Group does not have control of the vehicle because it cannot sell it; a the contract only gives it the right to use the asset over a limited time; and a the asset retains a significant part of its value at the time of its repurchase by the manufacturer. This accounting method is consistent and symmetrical with the recognition adopted by manufacturers, which consider the risks and rewards of ownership not to have been transferred since they retain the residual risk on the asset’s value and since this risk is significant. The amount recorded represents the acquisition cost of the vehicles (net of volume rebates) and is the sum of two amounts representing distinct current assets: a the “Vehicle buy-back agreement receivable”, representing the agreed buy-back price (the obligation of the manufacturer or dealer); Repurchase prices for buy-back vehicles are contractually based on either (i) a predetermined percentage of the original vehicle price and the month in which the vehicle is repurchased, or (ii) the original capitalized price less a set economic depreciation amount, in either case subject to adjustments depending upon the condition of the vehicle, mileage and holding period. a the “Deferred depreciation expense on vehicles”, representing the difference between the acquisition cost of the vehicle and the agreed buy-back price. This asset is depreciated through the income statement on a straight-line basis over the contractual holding period of the vehicle. In view of the length of time for which these assets are held, the Group recognizes these vehicles as current assets at the outset of the contract. For stolen vehicles, the Group recognizes an impairment charge against the value of the corresponding “Vehicle buy-back agreement receivable” over a three-month period following the event. For badly damaged vehicles, the Group adjusts the value of the corresponding receivable on the basis of independent appraisal of the damaged vehicle. Vehicles purchased without a manufacturer or dealer buy-back commitment (at risk vehicles): Vehicles purchased without manufacturer or dealer buy-back commitment are reported by the Group as “at risk” vehicles. The value of the vehicles is initially measured at cost, including any import duties, non-refundable purchase taxes and any costs directly attributable to bringing the vehicle to the rental location and preparing it for rental. Upon acquisition, at risk vehicles are depreciated on a straight-line basis based over their planned holding period and projected residual value. Over ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT the holding period, the residual value is regularly reviewed taking into account the state of the used vehicle market, and is adjusted if necessary. In most cases, the holding period for a car does not exceed 12 months. For vans and trucks, the holding period can range from 12 to 24 months. Accordingly, although “at-risk“ vehicles are similar to fixed assets, the Group classifies these vehicles in the balance sheet as current assets under “Fleet included in the balance sheet” – see Note 19. (II) FLEET FINANCED UNDER LEASES The operated fleet can be financed through leasing contracts with financial institutions or the finance divisions of car manufacturers meeting either finance criteria or operating lease criteria. The accounting principles are in such cases identical to those mentioned in the Section on property, plant and equipment – leased assets. Operating lease Contracts where lessors do not transfer to Europcar substantially all the risks and rewards of ownership meet in substance the lease criteria as defined by IAS 17. Accordingly, the vehicles concerned are not recorded in the balance sheet. Rents paid for these vehicles are disclosed in Note 32.1 “Operating leases.” Finance lease By contrast, when Europcar is exposed to a significant residual value risk under leasing arrangements with financial institutions or the finance divisions of car manufacturers, the arrangement is considered to be a finance lease. In this case, such contracts are recognized in the balance sheet offsetting a liability. These assets are depreciated over their expected useful lives on the same basis as owned assets or over the term of the relevant lease, if shorter. As is the case for “at-risk” vehicles, their average holding period generally does not exceed 12 months. Therefore, vehicles financed under finance lease arrangements are recorded as current assets. a the full amount of the Group’s VAT receivables, since the major portion of these are fleet-related. Rental fleet payables are amounts due to car manufacturers or dealers. These payables are recorded at fair value and fall due within one year. Rental fleet related payables include the full amount of the Group’s VAT payables, since the major portion of the Group’s VAT payables is fleet related. In addition, the rental fleet and related payables and receivables include the effects of a major operating lease signed in 2009 under which the group acquires vehicles from a manufacturer and sells them immediately to the lessor. The receivable (from the manufacturer) and payable (to the lessor) amounts recorded at inception of the lease are settled when the vehicles are returned to the manufacturer according to the buy-back arrangement. The asset from the manufacturer and liability to the lessor are of an equivalent amount that cannot be offset in the balance sheet in the absence of an enforceable right held by the group. TRADE AND OTHER RECEIVABLES Trade receivables are amounts due from customers for services performed in the regular course of business, which are recognized initially at fair value and subsequently measured at amortized cost using the effective interest method, less any provisions for impairment. A provision is recognized in respect of impairment of trade receivables when there is objective evidence that the Group will not be able to collect all amounts due according to the original terms of a receivable. Significant financial difficulties of the debtor, probability that the debtor will enter bankruptcy or financial reorganization, and default or delinquency in payments are considered to be indicators that a trade receivable is impaired. The impairment loss is recognized in the consolidated income statement in “Fleet operating, rental and revenue related costs” (see Note 4). CASH Cash includes cash and cash equivalents and restricted cash. RECEIVABLES AND PAYABLES RELATED TO THE RENTAL FLEET (I) Rental fleet related receivables include: Cash equivalents include short-term and highly liquid investments such as marketable securities and obligations with a maturity of less than three months at the acquisition date, readily convertible to a known amount of cash and subject to an insignificant risk of a change in value. Financial instruments classified as cash and cash equivalents are accounted for at fair value through profit and loss. a fleet receivables, due by car manufacturers or dealers repurchasing the vehicles after the vehicle has been returned to the car manufacturer at the end of the holding period (buy-back agreements). The fleet receivables are recorded at fair value, which corresponds to their nominal value. These receivables fall due within one year and are impaired if their carrying amount is greater than the estimated recoverable amount; 03 CASH AND CASH EQUIVALENTS Cash comprises cash in hand. EUROPCAR REGISTRATION DOCUMENT 2015 159 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT (II) RESTRICTED CASH (III) Cash and cash equivalents are considered as restricted when they are (i) used to cover the future settlement of insurance claims or (ii) not immediately available for financing the activity of the subsidiaries. Therefore, cash located in the following fleet and insurance SPEs is considered restricted: “Available-for-sale financial assets” is essentially a residual category for those financial assets that do not meet the criteria of the other categories or that are designated as available-forsale. This category includes investments in non-consolidated companies (see Note 17). a Securitifleet Holding and Securitifleet Holding Bis; Financial instruments classified as “available-for-sale” are measured at fair value. Gains and losses arising from changes in fair value are included as Other comprehensive income within equity except for impairment losses and monetary items such as foreign exchange gains and losses. When these investments are derecognized, the cumulative gain or loss inventoried in equity is transferred to the income statement. Where these investments are interest bearing, interest determined using the effective interest method is recognized in the income statement. a FCT Sinople (securitization mutual fund); a EC Finance Plc; and a Euroguard, a captive insurance structure. Restricted cash and restricted cash equivalents are presented separately from cash and cash equivalents. FINANCIAL INSTRUMENTS Financial instruments are contracts that give rise to a financial asset in one entity and a financial liability or equity instrument in another entity. The Group classifies its financial assets in the following categories: financial instruments at fair value through profit or loss, loans and receivables, held-to-maturity investments and available-for-sale financial assets. Financial liabilities are classified in the following categories: financial liabilities at fair value through profit or loss and other financial liabilities. Management determines the classification of financial assets and liabilities at initial recognition. (I) LOANS AND RECEIVABLES This category is for non-derivative financial assets with fixed or determinable payments that are not quoted on an active market, which arise from the lending of money, or supply of goods or services. They include loans acquired, receivables and marketable securities not classified as cash and cash equivalents. Loans and receivables are initially recognized at fair value, including transaction costs. These are subsequently valued at amortized cost, using the effective interest rate method. For short-term receivables, amortized cost generally equals the nominal amount. (II) EUROPCAR REGISTRATION DOCUMENT Available-for-sale equity investments (e.g., investments in unconsolidated companies) that do not have a quoted market price in an active market and whose fair value cannot be reliably measured are measured at cost, less any accumulated impairment losses. Impairment of available-for-sale financial assets In the case of available-for-sale equity securities, a significant or prolonged decline in the fair value of the security below its cost is also considered in determining whether impairment exists. Where such evidence exists, the cumulative net loss previously recognized directly in equity is transferred out of equity and recognized in the income statement. Impairment losses recognized in the income statement on equity instruments are not reversed through the income statement until the sale of the equity instrument. Increases in the fair value of equity securities after impairment are recognized directly in equity. (IV) FINANCIAL LIABILITIES AT AMORTIZED COST These financial liabilities include: a loans and borrowings; a trade and other payables; a bank overdrafts. For short-term trade and other payables, amortized cost generally equals the nominal amount. HELD-TO-MATURITY FINANCIAL ASSETS Held-to-maturity investments are non-derivative financial assets with fixed or determinable payments and a fixed maturity that the entity has the positive intention and ability to hold to maturity. These instruments are measured at amortized cost. Held-tomaturity investments are reported as non-current investments if the maturity is greater than 12 months. Otherwise they are reported as current investments (see Note 17). 160 AVAILABLE-FOR-SALE FINANCIAL ASSETS 2015 Borrowings are initially recognized at fair value, net of transaction costs. Borrowings are subsequently measured at amortized cost. The effective interest rate calculation takes into account interest payments and the amortization of transaction costs. Transaction costs are amortized on an effective interest rate basis over the term of the borrowings. ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Bank overdrafts that are repayable on demand and form an integral part of the Group’s cash management are included as a component of current borrowings for the purposes of the statement of financial position and statement of cash flows. Borrowings are classified as current liabilities unless the Group has an unconditional right to defer settlement of the liability for at least 12 months after the reporting date. (V) DERIVATIVE FINANCIAL INSTRUMENTS The Group uses derivative financial instruments to manage its exposure to interest rate and foreign exchange risks. In accordance with its treasury management policy, the Group does not hold or issue derivative financial instruments for trading purposes. When derivatives are held for risk management purposes and when transactions meet the required criteria, the Group applies fair value hedge accounting, cash flow hedge accounting or hedging of a net investment in a foreign operation as appropriate to the risks being hedged. At the inception of the transaction the Group documents the relationship between hedging instruments and hedged items, as well as its risk management objectives for undertaking the hedging transactions. The Group also documents its assessment, both at hedge inception and on an ongoing basis, of whether the derivatives that are used in hedging transactions are highly effective in offsetting changes in fair values or cash flows of hedged items. The fair values of various derivative instruments used for hedging purposes are disclosed in Note 30. At December 31, 2015, the Group did not hold any derivative instruments eligible for fair value or net investment hedge accounting. Cash flow hedge accounting For qualifying cash flow hedges, the fair value gain or loss associated with the effective portion of the cash flow hedge is recognized initially in shareholders’ equity (see consolidated statement of comprehensive income), and recycled to the income statement in the periods when the hedged item will affect profit or loss. Any ineffective portion of the gain or loss on the hedging instrument is recognized in the income statement immediately in “Net financing costs” (see Note 11). (VI) IMPAIRMENT OF FINANCIAL ASSETS The Group assesses at each reporting date whether there is objective evidence that loans and receivables are impaired. Impairment losses are incurred only if there is objective evidence of impairment as a result of one or more loss events that occurred after the initial recognition of the asset and prior to the reporting date (a “loss event”), and said loss event has an impact on the estimated future cash flows of the financial asset or the portfolio that can be reliably estimated. Impairment of trade receivables is described in Note 21 and impairment of available-for-sale assets is described above. TREASURY SHARES Europcar Groupe shares held by the parent company are recorded at cost and deducted from consolidated equity. On disposal, the gain or loss and the related tax impacts are recorded as a change in equity. 03 EMPLOYEE BENEFITS The Group provides post-employment benefits through defined contribution plans as well as defined benefit plans. (I) DEFINED CONTRIBUTION PLANS A defined contribution plan is a pension plan under which the Group pays fixed contributions to an independent entity or a fund. The Group has no legal or constructive obligation to pay further contributions after its payment of the fixed contribution if the fund does not have sufficient assets to pay all employee benefits relating to employee services in the current and prior periods. The Group contributes to state pension plans and insurance schemes for individual employees that are deemed to be defined contribution plans. Contributions to the plans are recognized as an expense in the period in which the services are rendered by the employees. (II) DEFINED BENEFIT PLANS Plans that do not meet the definition of a defined contribution plan are defined benefit plans. The defined benefit plan operated by the Group defines the amount of pension benefit that an employee will receive on retirement by reference to length of service and final salary. The legal obligation for any benefits remains with the Group, even if plan assets for funding the defined benefit plan have been set aside. Plan assets may include assets specifically designated to a long-term benefit fund. The valuation of the Group’s commitments with respect to defined benefit plans is performed by an external independent actuary using the projected unit credit method. This method requires specific actuarial assumptions that are detailed in Note 27 – Employee Benefits. These actuarial valuations are performed at the period end for each plan by estimating the present value of the amount of future benefits that employees have earned in return for their service in the current and prior periods and factoring in the effects of future salary increases. EUROPCAR REGISTRATION DOCUMENT 2015 161 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Plan assets are usually held in separate legal entities and measured at fair value as determined at each period end. In accordance with IAS 19, the liability recognized in the statement of financial position for defined benefit plans is the present value of the defined benefit obligation at the reporting date less the fair value of plan assets. From one accounting period to the next, any difference between the projected liabilities and their re-estimated amounts, and the expected level of dedicated assets and their actual level constitute actuarial differences, which are cumulated at the level of each pension plan. These actuarial differences may result either from changes in actuarial assumptions used at the period end or from experience-related adjustments based on changes in prior-period assumptions. The Group recognizes actuarial gains/losses in the consolidated statement of comprehensive income in the period in which they occur. Past service costs are recognized immediately as operating expenses in “Personnel Costs”. Unwinding of discounts and the expected return on plan assets are recognized as financial expenses (see Note 10). (III) LONG-TERM SERVICE BENEFITS The Group’s net obligation in respect of long-term service benefits, other than for pension plans (or post-employment benefit plans), is the future benefit that employees have earned in return for their service in the current and prior periods, such as long-service awards (médailles du travail) in France and jubilee awards in Germany. The obligation is calculated using the projected unit credit method and is discounted to its present value. The provision is recorded net of the fair value of any related assets (i.e., all actuarial gains/losses and past service costs are recognized immediately in the consolidated income statement). (IV) PROFIT-SHARING AND BONUS PLANS The Group recognizes a liability and an expense for bonuses and profit-sharing, based on a formula that takes into consideration the profit attributable to ECG’s shareholders after certain adjustments. The Group recognizes a provision when required by a contractual obligation. The related expenses are recognized in Personnel costs (see Note 5 “Personnel Costs”). PROVISIONS A provision is recognized in the statement of financial position when the Group has a present legal or constructive obligation as a result of a past event, it is probable that an outflow of economic benefits will be required to settle the obligation, and the amount can be reliably estimated. If the effect is material, provisions are determined by discounting the expected future cash flows at a pre-tax rate that reflects current market assessments of the time value of money and, where appropriate, the risks specific to the liability. Provision is made for the estimated value of uninsured losses from both known and incurred but not reported third-party claims on an actuarially determined basis. Where these claims are expected to be settled over a longer period of time, the provision made represents the present value of the expected expenditure required to settle the obligation. Any excess of this prepayment over the estimated liabilities is subject to an assessment of recoverability, and a provision is set aside if necessary. In the normal course of its business activities, the Group is subject to certain claims and investigations relating to compliance with laws and regulations in various jurisdictions, including some with fiscal or competition authorities. The Group generally records a provision whenever a risk represents a the probability of a cash disbursement towards a third party without compensation and when the possible loss that may result can be estimated with sufficient accuracy. A provision on vehicle buy-back and reconditioning costs is recognized over the holding period of the vehicles. The impact of discounting provisions is recognized in other financial expenses. REVENUE Revenue includes vehicle rental incomes, fees from the provision of services incidental to vehicle rental (including fuel), and fees receivable from the Europcar franchise network, net of discounts and excluding inter-company sales, VAT and sales taxes. Revenue from services rendered is recognized proportionally over the period in which the vehicles are rented out based on the terms of the rental contract. The stage of completion is assessed on the basis of the actual service provided (number of days of rental in the accounting period). When vehicle rental income is generated by intermediaries (such as travel agencies), the gross revenue is recognized in the consolidated income statement when Europcar: a has the ability to determine the price; a performs part of the service; and a has discretion in intermediary selection. 162 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT The commission fees are recorded in the Fleet operating, rental and revenue-related costs line item in the income statement (see Note 4). No revenue is recognized if there are significant uncertainties regarding recovery of the consideration due. The Group has launched a loyalty program covered by IFRIC 13 — Customer Loyalty Programs. This program provides a free weekend rental or discount coupons after a certain number of rentals eligible for the program have been accumulated. These benefits can be used as from the next rental and are valid for 12 months. Given its recent nature, the Group considers that the impacts of applying this standard, consisting of: a considering the benefit accruing to the customer – such as a free weekend of car rental to be used within one year – as a separate component of a sale transaction; (II) FLEET OPERATING, RENTAL AND REVENUE RELATED COSTS Fleet operating costs relate to costs incurred during the fleet operating cycle for: a reconditioning; a repairs; a maintenance; a impairment of badly damaged and wrecked vehicles, thefts; and a insurance. Rental costs include fuel, vehicle transfers, vehicle washing, etc. Costs related to revenue from ordinary activities include commissions, and airport and rail station fees, etc. (III) PAYMENTS IN RESPECT OF FINANCE LEASE CONTRACTS a allocating some of the proceeds of the initial sale to the award, and deferring this portion of the proceeds until the Group has fulfilled its obligations; are not material. Minimum lease payments are apportioned between the finance charge and the reduction of the outstanding liability. The finance charge is allocated to each period during the lease term so as to produce a constant periodic rate of interest on the remaining balance of the liability. For this reason, no impact was reported as such in the consolidated financial statements as of the end of December 2015. OPTION PLAN AND SIMILAR EXPENSES (I) FLEET HOLDING COSTS Fleet holding costs include vehicle costs such as costs related to rental fleet agreements either with car manufacturers through the recognition of vehicle depreciation charges (see “rental fleet”) or with providers of funding (via lease rents), taxes applicable to the rental fleet and the costs incurred for the purchase or sale of vehicles. Costs related to rental fleet agreements mainly consist of vehicle depreciation expense net of rebates and off-balance sheet fleet operating lease expenses (see Significant Accounting Policies – “the rental fleet”). Costs related to the acquisition and disposal of vehicles include the cost of vehicle accessories and costs relating to the conditioning of new vehicles and the disposal of used cars. Payments made under operating leases are recognized in the consolidated income statement in “Fleet holding costs” on a straight-line basis over the term of the lease. 03 The Group has established plans granting free shares to management and certain employees. The fair value of these plans is equal to the value of the free shares as of the grant date, taking into account the valuation of the restriction during the potential lock-up period (see Note 6). These plans result in the recognition of a personnel expense spread over the vesting period. The estimated cost to be recognized takes into account the employee turnover rate over the vesting period. OTHER NON-RECURRING INCOME AND EXPENSES (I) ACQUISITION-RELATED CHARGES Acquisition-related expenses include charges incurred in connection with the integration of acquisitions, such as legal and accounting fees, severance and consultancy costs related to headcount reductions due to the streamlining of the rental station network and its support functions, asset write-offs and transfer costs, lease termination and building refurbishment costs carried out for the purpose of integrating acquisitions. EUROPCAR REGISTRATION DOCUMENT 2015 163 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT (II) REORGANIZATION EXPENSES AND OTHER NON-RECURRING COSTS Reorganization expenses include charges incurred in connection with business restructuring carried out to adapt local or corporate organizational structures to changing business conditions. They include headcount reduction expenses, consultancy fees, asset write-offs and transfer costs and early lease termination costs incurred as part of restructuring programs. Unusual, non-recurring items in material amounts are presented separately in Other non-recurring income and expenses to provide a clearer picture of the Group’s performance. enacted at the reporting date, and subject to any adjustment to tax payable in respect of previous years. The amount of deferred tax is based on the expected pattern of realization or settlement of the carrying amount of assets and liabilities, using tax rates enacted or substantively enacted at the reporting date. A deferred tax asset is recognized only to the extent that it is probable that future taxable profits will be available against which the tax asset can be utilized. This probability is assessed based on: a the existence of temporary differences that will give rise to taxation in the future; a forecasts of taxable profits. NET FINANCING COSTS Net financing costs comprise interest payable on borrowings calculated using the effective interest rate method, dividend income, foreign exchange gains and losses, financing arrangement costs, gains and losses on financial instruments that are recognized in the consolidated income statement, any ineffective portion of the gain or loss on cash flow hedging instruments, and the financial component of pension charges (unwinding of discounts and the expected return on plan assets). Interest income is recognized in the income statement as it accrues, using the effective interest method. The interest expense component of finance lease payments is recognized in the income statement using the effective interest rate method. EARNINGS PER SHARE Basic earnings per share is calculated by dividing net income (attributable to shareholders of the parent company) by the average number of shares outstanding during the year. Treasury shares are not taken into account in the calculation of basic or diluted earnings per share. Diluted earnings per share is calculated by dividing net income attributable to shareholders of the parent company by the average number of common shares outstanding during the period, plus the average number of shares that would have been issued had all outstanding dilutive instruments been converted. INDICATORS NOT DEFINED BY IFRS INCOME TAX BENEFIT/(EXPENSE) Income tax on profit or loss for the year comprises current and deferred tax. Income tax is recognized in the income statement except to the extent that it relates to items recognized directly in equity, in which case it is recognized in equity. Adjusted corporate EBITDA, defined as recurring operating income before non-fleet depreciation and amortization, after deduction of the interest expense on certain liabilities related to rental fleet financing. See Note 2, “Segment reporting” for a reconciliation of Adjusted corporate EBITDA to the amounts reported in the consolidated income statement. Current tax is the expected tax payable on the taxable income for the year, calculated using tax rates enacted or substantially Financial risk management The Group’s activities expose it to a variety of financial risks: market risk (including currency risk, fair value interest rate risk, cash flow interest rate risk and equity price risk), credit risk and liquidity risk. The Group’s overall risk management program seeks to mitigate the potential negative impacts of volatility in the financial markets on the Group’s financial performance. The Group uses derivative financial instruments to hedge certain risk exposures. The Group Treasury Department is responsible for risk management, and submits its proposals for financial transactions for approval by the Management Board. The Group Treasury Department identifies, evaluates and recommends derivative instruments to hedge financial risks in close collaboration with 164 EUROPCAR REGISTRATION DOCUMENT 2015 the Group’s operational units. The Management Board decides whether to authorize these recommendations based on formal documentation describing the context, purpose and main characteristics of the transactions. Once the Management Board has approved the transactions, Group Treasury is responsible for implementing the hedges. This procedure is prepared and monitored for the management of all material financial risks, and in particular interest rate and credit risk, as well as for the use of derivative and ordinary financial instruments, and the short-term investment of surplus cash. The Group does not use derivative financial instruments for any purpose other than managing its exposure. All hedging operations are either centrally coordinated or carried out by Group Treasury. ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT The Group continuously assesses the financial risks identified (including market risk, credit risk and liquidity risk) and documents its exposure in its consolidated financial statements. The Group considers that its exposure at December 31, 2015 has not changed significantly during the last 12 months and therefore the policy implemented to mitigate such exposure remains consistent with prior years. MARKET RISK (I) FOREIGN EXCHANGE RISK The Group operates in several countries internationally and is exposed to foreign exchange risk arising from various currency exposures, primarily with respect to the GBP. Foreign exchange risk arises from translation into euros of the results and net assets of the subsidiaries having a functional currency other than the euro. 03 The foreign exchange risk related to intragroup financial transactions and, to a lesser extent, transactions with franchisees is somewhat limited with each subsidiary operating in its own market and functional currency. As at December 31, 2015, the Group did not have any investments in foreign operations whose net assets are exposed to foreign currency translation risk other than in the United Kingdom, Australia and New Zealand. GROUP SUMMARY OF QUANTITATIVE EXPOSURE TO FOREIGN EXCHANGE RISK ARISING FROM TRANSLATION OF BALANCES INTO THE FUNCTIONAL CURRENCY In thousands of euros Trade and other receivables (including fleet) GBP AUD Total 2015 122,670 10,607 133,277 338 54 392 - - - Other financial assets: Non-current investments Derivative financial instruments Other financial assets Cash and cash equivalents TOTAL FINANCIAL ASSETS 2 - 2 6,689 19,101 25,790 129,699 29,762 159,461 Trade and other payables (including fleet) 105,842 16,866 122,708 Loans and borrowings 375,089 75,774 450,863 Impact of hedging derivatives - - - 480,931 92,640 573,571 (351,232) (62,878) (414,110) GBP AUD Total 2014 105,988 11,386 117,374 1,657 43 1,700 Derivative financial instruments - - - Other financial assets 2 - 2 17,797 17,695 35,492 TOTAL FINANCIAL LIABILITIES NET EXPOSURE (TO EXCHANGE RISK) FOR NON-EURO COMPANIES In thousands of euros Trade and other receivables (including fleet) Other financial assets: Non-current investments Cash and cash equivalents TOTAL FINANCIAL ASSETS 125,444 29,124 154,568 Trade and other payables (including fleet) 112,889 17,138 130,027 Loans and borrowings 347,635 102,668 450,033 - - - 460,254 119,806 580,060 (334,810) (90,682) (425,492) Impact of hedging derivatives TOTAL FINANCIAL LIABILITIES NET EXPOSURE (TO EXCHANGE RISK) FOR NON-EURO COMPANIES At December 31, 2015, if the euro had appreciated or depreciated by 15% against sterling, with all other variables held constant, net loss for the year would have increased/decreased by €3.9 million (2014: €1.1 million) and equity would have increased/decreased by €78.3 million (2014: €74.7 million). EUROPCAR REGISTRATION DOCUMENT 2015 165 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT (II) INTEREST RATE RISK With the exception of investments in bonds in the Euroguard insurance program (see “Insurance risks”), the Group does not hold any significant interest-bearing assets. Accordingly, its revenue is not significantly subject to changes in market interest rates. The Group is exposed to risk that rates on its variable rate financing might rise: on revolving lines of credit. on the one hand, but also from operating leases for vehicles. Borrowings issued at variable rates expose the Group to cash flow interest rate risk. Borrowings issued at fixed rates expose the Group to fair value interest rate risk. In accordance with its hedging policy, and in respect of certain of its debt instruments bearing interest at variable rates (specifically the SARF, the RCF and most operating leases), the Group hedges a significant portion of the risk of fluctuations in the benchmark rate, which is generally based on EURIBOR. In 2015 and 2014, a significant part of the Group’s borrowings at variable rates were denominated in euro and based on EURIBOR. The Group may also hedge its exposure to fluctuations in LIBOR and/or the Australian benchmark rate in respect of its financing facilities in the UK and Australia. The Group analyzes its interest rate exposure on a dynamic basis. Various scenarios are simulated taking into consideration, among other things refinancing, renewal of existing positions, alternative financing and hedging. Based on these scenarios, the Group calculates the impact on profit and loss of a defined interest rate shift. For each simulation, the same interest rate shift is used for all currencies. The scenarios are run only for liabilities that represent the major interest-bearing positions. Based on the various scenarios, the Group manages its cash flow risk on interest rates by using variable-fixed interest rate swaps. These swaps convert variable rate debt to fixed rate debt. Generally, the Group raises long-term borrowings for revolving fleet financing facilities at floating rates and swaps them into fixed rates that are generally lower than those available if the Group borrowed at fixed rates directly. The Group is protected against the risk of rising interest rates via two interest rate swap contracts: a an interest rate swap with a nominal principal amount of €1,000 million maturing on July 17, 2017, extended to July 17, 2019 subject to the entering into effect of the SARF’s extension, for which the Group pays a fixed interest rate of 0.8059% until July 17, 2017 and 0.6418% from July 17, 2017 to July 17, 2019 and receives a variable interest rate corresponding to the one-month EURIBOR; and a an interest rate swap with a nominal principal amount of €500 million maturing in July 2018, for which the Group pays a fixed interest rate of 1.489% and receives a variable interest rate corresponding to the six-month EURIBOR. This swap was amended, extending its maturity to July 2020, increasing the nominal to €600 million and reducing the fixed interest rate to 1.0990%. An outstanding amount of €700 million in swaps outstanding is backed by variable-rate lines of credit (see table below) and an outstanding amount of €900 million is backed by rents from variable-rate leases. At closing, the distribution of loans by rate type was as follows: In thousands of euros As at Dec. 31, 2015 As at Dec. 31, 2014 Non-current liabilities Fixed rate borrowings 812,118 1,047,682 Variable rate borrowings (10,935) (4,613) Of which variable rate hedged (11,087) (4,916) 152 303 801,183 1,043,069 6,653 7,644 1,257,130 1,119,901 Of which variable rate hedged 735,353 614,700 Of which variable rate not hedged 521,780 505,201 1,263,783 1,127,545 Of which variable rate not hedged Current liabilities Fixed rate borrowings Variable rate borrowings All interest rate swaps reported by the Group are classified as cash flow hedges. 166 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Tests performed in connection with such hedging instruments showed inefficiency estimated at €1.8 million recorded in the 2015 income statement. At December 31, 2015, if interest rates had strengthened by 100 basis points, the fair value recognized in other comprehensive income would have increased by €58.5 million (€38.0 million at December 31, 2014). At December 31, 2015, if interest rates had weakened by 100 basis points, the fair value recognized in other comprehensive income would have decreased by €61.6 million (€39.2 million at December 31). In the year ended December 31, 2015, if interest rates had varied by +/- 1%, interest expense on the unhedged portion of borrowings, all other constants being equal, would have varied by +/- €5.1 million. CREDIT RISK Credit risk is managed on a Group-wide basis. Credit risk arises on: a cash and cash equivalents; a derivative financial instruments; a deposits with banks and financial institutions; a arrangements with car manufacturers and dealers; 03 a customer receivables, particularly outstanding receivables and pending commitments. For banks and financial institutions, only counterparties that are independently rated are accepted. The utilization of credit limits is regularly monitored. LOANS AND RECEIVABLES CREDIT RISK ANALYSIS In thousands of euros Neither past due nor impaired (1) Past due but not impaired Impaired TOTAL As at Dec. 31, 2015 As at Dec. 31, 2014 1,699,488 1,459,322 125,417 139,290 39,310 36,899 1,864,215 1,635,511 (1) Net of provisions for stolen and badly damaged cars (see Note 21). The maximum exposure to credit risk at the reporting date is the carrying amount of loans and receivables. The Group does not hold any collateral as security. Loans and receivables neither past due nor impaired relate to a number of independent counterparties for whom there is no recent history of default or expected default. a the risk of having to self-finance the receivables referred to in the previous point; and a the risk of bankruptcy of a significant supplier and the subsequent uncertainty surrounding future supplies. No single customer accounts for 10% or more of Europcar Groupe’s revenue in 2015. The Group’s credit risk exposure to car manufacturers and dealers primarily arises from: a the risk of non-recoverability of receivables relating to buy-back commitments received from car manufacturers; EUROPCAR REGISTRATION DOCUMENT 2015 167 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT In addition, the Group has implemented procedures to monitor and reduce credit risk exposure that include customer credit limits in the information system, monthly tracking of car manufacturer credit ratings and overdue receivable risk Not yet due In thousands of euros Vehicle buy-back agreement receivables Less than Between 3 3 months and 6 months past due past due More than 6 months past due Total 1,024,072 - - - 1,024,072 Fleet receivables 444,957 52,969 85 3,511 501,522 Rental receivables 136,290 47,391 13,442 12,092 209,215 Trade receivables 15,719 1,522 412 6,376 24,029 Other receivables 53,715 26 21 13 53,775 1,674,753 101,908 13,960 21,992 1,812,613 Less than Between 3 3 months and 6 months past due past due More than 6 months past due Total - 832,196 TOTAL AS AT DECEMBER 31, 2015 Not yet due In thousands of euros Vehicle buy-back agreement receivables 832,196 - Fleet receivables 387,896 63,436 6,280 2,426 460,038 Rental receivables 127,582 37,116 12,322 4,467 181,487 Trade receivables 18,937 4,503 301 6,832 30,573 Other receivables 48,900 19 8 1 48,928 1,415,511 105,074 18,911 13,726 1,553,222 TOTAL AS AT DECEMBER 31, 2014 PRICE RISK The Group is not exposed to equity price risk given the non-material amounts of its financial investments classified as either available-for-sale or at fair value through profit or loss. The Group is not directly exposed to commodity price risk but is exposed to the risk of increasing holding costs for vehicles. LIQUIDITY RISK Europcar Group is currently followed by Moody’s and Standard & Poor’s, which have respectively awarded it B1 stable outlook and B+ stable outlook ratings. Management monitors rolling forecasts of the Group’s liquidity reserve on the basis of expected cash flows determined on a consolidated basis. Each operational entity produces liquidity and cash forecasts for internal reporting purposes. Those forecasts are consolidated at Group Treasury level and analyzed by Group management and operational units. 168 monitoring reporting. The aged analysis of loans and receivables past due but not impaired and excluding financial loans and receivables is as follows: EUROPCAR REGISTRATION DOCUMENT 2015 - The budget, on which is based the cash forecast for fiscal year 2016, has been built on assumptions taking into account the impact of the currently uncertain economic environment. The liquidity risk management strategy is based around maintaining sufficient available lines of credit and guaranteed credit facilities for appropriate amounts. Given the dynamic nature of the underlying businesses—particularly seasonal fluctuations—flexible financing arrangements are provided by guaranteed medium- to long-term revolving lines of credit. The following table presents the Group’s financial liabilities including hedging derivatives by relevant maturity, based on the remaining period from the balance sheet date to the contractual maturity date. The amounts disclosed in the table are the contractual undiscounted cash flows. Balances due within 12 months are equal to their carrying values, as the impact of discounting is not significant. ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT From 1 year to 5 years Up to 1 year Later than 5 years Total Carrying Value Principal Interest Principal Interest Principal Interest Principal Interest Notes issued 818,771 - 45,250 - 181,000 825,000 51,432 825,000 277,682 Bank borrowings and finance lease liabilities 529,939 102,810 15,700 437,937 (1) 32,642 - - 540,747 48,342 (1) In thousands of euros December 31, 2015 Senior asset financing facility Other borrowings Derivative liabilities Trade and fleet payables Deposits TOTAL FINANCIAL LIABILITIES In thousands of euros 653,856 - 19,300 49,858 - - 658,284 69,158 62,400 62,400 - - - - - 62,400 - 658,284 52,090 - - - 52,090 - - - 52,090 882,234 882,234 - - - - - 882,234 - 37,379 37,379 - - - - - 37,379 - 80,250 1,096,221 315,590 825,000 51,432 3,036,044 447,272 3,036,669 1,084,823 From 1 year to 5 years Up to 1 year Later than 5 years 03 Total Carrying Value Principal Interest Principal Interest Principal Interest Principal Interest December 31, 2014 1,055,324 - 112,850 724,000 215,026 350,000 27,654 1,074,000 355,529 Bank borrowings and finance lease liabilities Notes issued 671,357 124,706 15,874 552,018 (1) 26,607 - - 676,724 42,841 Senior asset financing facility 414,153 - 14,040 417,600 (1) 20,298 - - 417,600 34,338 29,780 29,780 - - - - - 29,780 - Other borrowings Derivative liabilities Trade and fleet payables Deposits TOTAL FINANCIAL LIABILITIES 41,928 - - - 41,928 - - - 41,928 794,333 794,333 - - - - - 794,333 - 42,875 42,875 - - - - - 42,875 - 3,049,750 991,694 142,764 1,693,618 303,859 350,000 27,654 3,035,312 474,276 (1) Revolving credit facilities are classified on the balance sheet as current liabilities given their nature. The table below shows the credit limits and balances with the three major counterparties at the reporting date: As at Dec. 31, 2015 As at Dec. 31, 2014 Credit limit Utilized Credit limit Utilized 350,000 94,400 300,000 214,300 Senior asset financing lines related to fleet financing 1,100,000 658,284 1,000,000 417,600 Financing other than senior asset financing lines related to fleet financing (2) 1,224,661 877,171 1,235,159 884,201 In thousands of euros Revolving credit (1) (1) Amounts drawn include €81.0 million on the revolving credit facility at December 31, 2015 (2014: €201 million) and guarantees given in the course of the Group’s operations. (2) Primarily relates to fleet operations in the United Kingdom financed through credit lines other than the senior financing asset loan. EUROPCAR REGISTRATION DOCUMENT 2015 169 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT CAPITAL RISK MANAGEMENT The Group’s objectives when managing capital are to safeguard the Group’s ability to continue as a going concern in order to provide returns for shareholders and benefits for other stakeholders and to maintain an optimal capital structure to reduce the cost of capital. In order to maintain or adjust the capital structure, the Group may adjust the amount of dividends paid to shareholders, return capital to shareholders, issue new shares or sell assets to reduce debt. INSURANCE RISKS The Group’s operating subsidiaries located in France, the United Kingdom, Portugal, Belgium, Italy and Germany buy local motor third party liability insurance policies through AIG Europe Limited entities, which reinsure part of such risks with a reinsurance structure hosted by Euroguard, a protected cell reinsurance company. The Group owns a reinsurance cell (9) within Euroguard, which has been consolidated since January 2006. Local Europcar entities fund a significant portion of the risk through a Deductible Funding mechanism managed via another cell (0) located within Euroguard, which acts simply as a fund manager. The funds hosted in this cell are also consolidated. The Spanish, Australian and New Zealand subsidiaries buy insurance cover in their local markets using classic risk transfer mechanisms. (I) FREQUENCY AND SEVERITY OF CLAIMS The Group uses its auto fleet liability insurance programs to insure against property damage and bodily injury caused to third parties by the drivers of Europcar vehicles. Because auto liability insurance is mandatory, the risk is initially transferred from ground up to the insurer, but partly funded and reinsured by Europcar as a group on the back end side through various risk self-financing techniques. The cost of Europcar’s auto fleet liability risk is based on a combination of frequency and severity events. Europcar has developed a strategy based on self-financing frequent risks and effectively transferring severity risk to the insurer (applicable 170 EUROPCAR REGISTRATION DOCUMENT 2015 to the main countries in which the Group operates, with the exception of Spain, Australia and New Zealand for the reasons set out above): a operating a large fleet entails significant risk of the occurrence of multiple small third party claims. The expense stemming from these small claims can be predicted with a good level of certainty by actuaries, factoring into their projections the variation in activity and trends witnessed in the various countries. A line of €500,000 per claim is self-insured in this manner; a operating a large fleet also entails the risk of the more random occurrence of costly events, essentially bodily injury claims from third parties invoking Europcar’s liability. Such events cannot be anticipated by actuaries with a satisfactory level of certainty, which is why the portion of risk exceeding €500,000 is borne by the insurer. The trend in the markets where Europcar operates is towards an increase in the unit cost of bodily injuries for economic, legal and social reasons. (II) SOURCES OF UNCERTAINTY IN THE ESTIMATION OF FUTURE CLAIM PAYMENTS Claims falling within the scope of motor third party liability insurance policies give rise to compensation payable on a case-by-case basis. The Group, by virtue of the self-insurance component of the program, financially bears all claims insured up to €500,000 per claim over the period. Part of the claims occurring during a given insurance period materializes after the expiry of this period due to the late notification of claims and changes during the period subsequent to the period covered (usually due to a deterioration in the health status of the victim or the judicial character of the case). As a result, liability claims are settled over a long period of time and a larger element of the claims provision relates to incurred but not reported claims (IBNR). (III) CHANGES IN ASSUMPTIONS AND METHODOLOGY The Group did not change any of the main assumptions or methodologies for the insurance contracts disclosed in this note in 2015, other than updating its cost in light of the time value of money. ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Notes CONTENTS 03 NOTE 1 CHANGES TO SCOPE OF CONSOLIDATION 172 NOTE 2 SEGMENT REPORTING 172 NOTE 3 FLEET HOLDING COSTS 175 NOTE 4 FLEET OPERATING, RENTAL AND REVENUE RELATED COSTS 175 NOTE 5 PERSONNEL COSTS 175 NOTE 6 SHARE-BASED PAYMENTS 176 NOTE 7 NETWORK AND HEAD OFFICE OVERHEAD COSTS 177 NOTE 8 AMORTIZATION, DEPRECIATION AND IMPAIRMENT EXPENSE 177 NOTE 9 OTHER INCOME AND EXPENSES 177 NOTE 10 OTHER NON-RECURRING INCOME AND EXPENSES 178 NOTE 11 NET FINANCING COSTS 178 NOTE 12 INCOME TAX 179 NOTE 13 GOODWILL 180 NOTE 14 INTANGIBLE ASSETS 182 NOTE 15 PROPERTY, PLANT AND EQUIPMENT 184 NOTE 16 EQUITY-ACCOUNTED INVESTMENTS 185 NOTE 17 FINANCIAL ASSETS 186 NOTE 18 DEFERRED TAX ASSETS AND LIABILITIES 187 NOTE 19 INVENTORIES 188 NOTE 20 RENTAL FLEET RECORDED ON THE BALANCE SHEET 189 NOTE 21 RECEIVABLES AND PAYABLES RELATED TO THE RENTAL FLEET 189 NOTE 22 TRADE AND OTHER RECEIVABLES 190 NOTE 23 CASH AND CASH EQUIVALENTS AND RESTRICTED CASH 191 NOTE 24 CAPITAL AND RESERVES 192 NOTE 25 LOSS PER SHARE 195 NOTE 26 LOANS AND BORROWINGS 195 NOTE 27 EMPLOYEE BENEFITS 200 NOTE 28 PROVISIONS 204 NOTE 29 TRADE PAYABLES AND OTHER LIABILITIES 206 NOTE 30 DERIVATIVE FINANCIAL INSTRUMENTS 206 NOTE 31 OTHER DISCLOSURES RELATING TO FINANCIAL ASSETS AND LIABILITIES 207 NOTE 32 OFF-BALANCE SHEET COMMITMENTS 210 NOTE 33 RELATED PARTIES 211 NOTE 34 GROUP ENTITIES 213 NOTE 35 STATUTORY AUDITORS’ FEES 215 NOTE 36 SUBSEQUENT EVENTS 215 EUROPCAR REGISTRATION DOCUMENT 2015 171 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 1 CHANGES TO SCOPE OF CONSOLIDATION IN 2015 a Creation of Europcar Lab SASU and Europcar Lab UK in 2015, Europcar Groupe entities devoted to innovation. This transaction also included the acquisition of a majority stake (60.80%) in the capital of E-Car Club Holding, giving the Group full ownership of the capital of E-Car Club, the leading car-sharing company, offering a fleet of fully electric vehicles in the United Kingdom, on a pay-per-use model. This new acquisition is fully in line with Europcar Lab’s strategy to develop mobility market usages, search for new mobility solutions opportunities worldwide and make investments in strategic initiatives allowing the Group to strengthen its leadership in the mobility market. These companies are all fully consolidated. a Creation of Europcar Inc, wholly owned and fully consolidated by Europcar Groupe, based in the United States. The purpose of this company will be to manage outbound traffic to Europe. a EIS E.E.I.G. was the object of a full transfer of assets (TUP) with retroactive effect to January 1, 2015 by Europcar International. a The German company Travset Business Travel + Service GmbH was also the object of a TUPE dated July 1, 2015 by Europcar Autovermietung GmbH. IN 2014 a On October 31, 2014, the Group acquired 100% of the capital of EuropHall for an amount of €13.5 million (payable in two installments with the outstanding portion of €5.4 million due in 2015). EuropHall was fully consolidated from the acquisition date. EuropHall is the second largest company in the franchisee network by revenue and size and is a longstanding partner of Europcar France. The acquisition generated goodwill of €10.3 million. a On November 30, 2014, the Group acquired a 70.6% stake in the French startup Ubeeqo, specialized in corporate car-sharing solutions, through the acquisition of shares and subscription to a capital increase for a total amount of €17 million. Following a capital increase at the end of 2015, the proportion of the shareholding rose to 75.7%. Ubeeqo currently operates in France and Belgium. The Company is accounted for using the equity method in the Europcar Group consolidated financial statements. NOTE 2 SEGMENT REPORTING Europcar operates a car rental activity: a using its own fleet of vehicles based in nine countries; and a through a franchisee network present in the countries in which Europcar operates directly (“domestic franchises”), but particularly in other countries (“international franchises”). In total, Europcar is present in 145 countries. The chief operating decision maker within the meaning of IFRS 8 – Operating Segments, is the Group Executive Committee. The Group is monitored and managed on a day to day basis using reporting data provided by the individual countries. The Group presents two segments: Europe and Rest of World. The nature of the services provided and the category of customers are identical for these two segments. The distinction 172 EUROPCAR REGISTRATION DOCUMENT 2015 between the two segments is mainly based on criteria related to the dynamics of the economic zones, the organization of customers, interdependencies between the countries as regards the management of customer contracts and the fleet, as well as daily operational management. a Europe: European countries in which the Group operates its fleet directly (Belgium, France, Germany, Italy, Portugal, Spain and the United Kingdom), organized on shared service, customer and distribution criteria, as well as franchised European countries (Austria, Denmark, Finland, Greece, Ireland, Luxembourg, Netherlands, Norway, Sweden, Switzerland and Turkey) which have similar economic characteristics and offer synergies in terms of fleet negotiation and customer management. ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT a Rest of the world: all countries other than those cited above, including Australia and New Zealand, where the Group operates the fleet directly. a adjusted corporate EBITDA: recurring operating income before depreciation and amortization, after deduction of the interest expense on liabilities related to rental fleet financing. The Executive Committee members regularly review the operating and financial performance of the segments, which are measured as follows: Consequently, and as required by IFRS 8, the Group discloses a global reconciliation of its segment reporting information to its IFRS consolidated financial statements. a revenue: includes vehicle rental income, territorial fees, other commissions related to the Group’s trademarks and billed to franchisees, and fuel sales; 03 SEGMENT REPORTING INFORMATION December 31, 2015 In thousands of euros Note Segment revenue Current operating income Reversal of depreciation and impairment charges Net fleet financing expenses 11 Europe Rest of world Eliminations & Holding companies Segment total 1,992,155 156,095 (6,327) 2,141,923 235,975 34,490 12,857 283,322 11,580 1,047 20,154 32,781 (56,550) (3,463) (5,441) (65,454) 191,005 32,074 27,570 250,649 Total assets 1,608,640 108,234 2,605,897 4,322,861 Total liabilities 1,699,585 94,898 1,960,791 3,755,274 Europe Rest of world Eliminations & Holding companies Segment total 1,836,161 149,996 (7,287) 1,978,870 206,625 31,996 15,270 253,890 10,716 1,089 20,019 31,824 Adjusted corporate EBITDA of the segments December 31, 2014 In thousands of euros Note Segment revenue Current operating income Reversal of depreciation and impairment charges Net fleet financing expenses (65,974) (5,129) (1,805) (72,908) 151,368 27,956 33,484 212,807 Total assets 1,491,165 125,547 2,329,732 3,946,444 Total liabilities 1,568,712 121,550 2,098,047 3,788,309 Adjusted corporate EBITDA of the segments 11 (i) Information about revenue and services Revenue and services can be analyzed as follows: December 31, 2015 In thousands of euros Vehicle rental income Other revenue associated with car rental Franchising business SEGMENT REVENUE Europe Rest of world Eliminations & Holding companies Segment total 1,859,598 132,297 - 1,991,895 100,106 3,595 (6,327) 97,374 32,451 20,203 - 52,654 1,992,155 156,195 (6,327) 2,141,923 EUROPCAR REGISTRATION DOCUMENT 2015 173 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT December 31, 2014 In thousands of euros Vehicle rental income Other revenue associated with car rental Franchising business SEGMENT REVENUE Europe Rest of world Eliminations & Holding companies Segment total 1,695,994 126,772 - 1,822,766 106,126 3,935 (7,287) 102,774 34,041 19,289 - 53,330 1,836,161 149,996 (7,287) 1,978,870 (ii) Disclosure by country and customer segment As at Dec. 31, 2015 As at Dec. 31, 2014 1,991,895 1,822,766 Leisure 55.6% 55.3% Business 44.4% 44.7% In thousands of euros Vehicle rental income Breakdown of customers by segment (iii) Segment information by geographical areas The Group operates in four main markets: France, Germany, the United Kingdom, as well as other European countries. Revenue has been identified based on where the rental service is provided. Non-current assets are allocated based on their physical location. In thousands of euros Revenue and non-current assets include items directly attributable to a geographical area as well as those that can be allocated on a reasonable basis. Unallocated items include income and non-current assets related to holding companies and eliminations. Car rental customers comprise both individuals and corporate customers. Germany Other European countries Rest of world (2) Unallocated items Total 465,227 544,470 621,677 156,095 (6,327) 2,141,923 98,307 116,148 207,205 128,280 36,329 806,741 1,393,011 88,345 96,270 180,384 38,374 26,899 26,800 457,072 France United Kingdom Germany Other European countries Rest of world (2) Unallocated items Total 325,363 410,385 518,259 582,154 149,996 (7,287) 1,978,870 97,886 110,253 208,865 118,397 39,041 788,435 1,362,977 88,024 88,865 180,384 38,374 26,942 26,800 449,389 France UnitedKingdom 360,781 December 31, 2015 Revenue from external customers Non current assets (1) Of which Goodwill In thousands of euros December 31, 2014 Revenue from external customers Non-current assets Of which Goodwill (1) (1) Non-current assets reported under “Eliminations & Holdings” notably include trademarks. (2) “Rest of World” mainly corresponds to Australia and New Zealand. 174 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 3 FLEET HOLDING COSTS In thousands of euros Costs related to rental fleet agreements (1) As at Dec. 31, 2015 As at Dec. 31, 2014 (460,360) (421,709) Purchase and sales related costs (2) (54,536) (47,354) Taxes on vehicles (32,290) (27,201) (547,186) (496,264) 03 (1) Costs related to rental fleet agreements mainly consist of (i) vehicle depreciation expenses and (ii) off-balance sheet fleet operating lease expenses (see Significant Accounting Policies, Section f) “Vehicle fleet”. During the year ended December 31, 2015 the Group recognized depreciation expense net of volume rebates amounting to €189.0 million (€164.2 million in 2014) under “Costs related to rental fleet agreements”. This depreciation expense relates to vehicles subject to manufacturer or dealer buy-back agreements and “at-risk” vehicles. “Costs related to rental fleet agreements” also include operating lease payments amounting to €265.5 million (December 2014: €245 million). The related off-balance sheet rental commitments in respect of rental fleets operated under operating lease arrangements are disclosed in Note 32.1 (i), “Operating leases”. (2) Fleet acquisition and disposal costs include the costs related to vehicle accessories and conditioning new vehicles and to the disposal of used cars. NOTE 4 FLEET OPERATING, RENTAL AND REVENUE RELATED COSTS In thousands of euros Fleet operating costs (1) Revenue-related commissions and fees (2) Of which, trade receivables allowances and write-offs Rental related costs (3) As at Dec. 31, 2015 As at Dec. 31, 2014 (233,279) (229,577) (270,968) (247,547) (6,954) (9,899) (222,743) (209,155) (726,990) (686,279) (1) Fleet operating costs mainly consist of insurance, repairs and maintenance costs as well as costs incurred for damaged and stolen cars and for the reconditioning of vehicles before they are repurchased by the car manufacturers or dealers. (2) Revenue-related costs include agent’s fees, travel agency commissions and airport and railway concession fees. (3) Rental related costs include vehicle transfer costs incurred during the holding period, vehicle washing costs and fuel costs. NOTE 5 PERSONNEL COSTS PERSONNEL COSTS In thousands of euros Wages and salaries (1) (2) As at Dec. 31, 2015 As at Dec. 31, 2014 (266,480) (242,757) (68,452) (59,875) Post-employment benefits (6,847) (6,833) Other items (5,609) (8,688) (347,388) (318,153) Social security contributions (1) Includes bonuses and profit-sharing expenses, as well as the IFRS expense related to plans for free shares implemented in the course of 2015 (€2.6 million). (2) Includes employer contributions (€2.6 million) related to free shares allocated to residents of France. EUROPCAR REGISTRATION DOCUMENT 2015 175 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT HEADCOUNT In average number of equivalent-to-full-time employees (FTE) As at Dec. 31, 2015 As at Dec. 31, 2014 6, 324 (1) 6,284 (1) TOTAL HEADCOUNT (1) Excluding EuropHall in 2014. In 2015, Europhall has 128 full-time employees. Data shown in the table above correspond to average annual data. The Group also uses a certain number of temporary workers as well as external service providers, mainly for vehicle NOTE 6 transit and cleaning during peak periods, and in accordance with the applicable legislation in each of the countries in which the Group operates. SHARE-BASED PAYMENTS The extraordinary General Meeting of the Company’s shareholders held on June 8, 2015 authorized the Company’s Management Board to award free shares in the Company. The Management Board at its meeting held on June 25, 2015 pursuant to said delegation of authority finalized these Scheme rules and the principle of two plans to award free shares. The first plan, “AGA 13 T1” and “AGA13 T2”, benefits members of the Group’s Executive Committee. Vesting of these free shares, following vesting periods of two to three years, and on condition that the person continue to be with the Company for two years after the periods, would be conditioned on the achievement of: a for the year ended December 31, 2017: performance conditions related to (i) Adjusted Corporate EBITDA and (ii) movements in the Company’s stock price as compared with movements in the SBF 120. The second free share grant plan, “AGA 100”, benefits the Group’s top 100 executives. The shares would vest following a two-year vesting period, subject to the beneficiary’s continued employment with the Company and subject to the achievement of performance conditions relating to (i) Adjusted Corporate EBITDA and (ii) movements in the Company’s stock price as compared with movements in the SBF 120. a with respect to the years ended December 31, 2015 and 2016: performance conditions related to Adjusted Corporate EBITDA; and Movements relating to the acquisition of free shares in 2015, to which IFRS 2 standard “Share-based payments” applies, are as follows: Number of free shares Currently vesting as at January 1, 2015 Allocated 1,991,844 Vested Canceled (128,511) Currently vesting as at December 31, 2015 1,863,333 The weighted average fair value of the allocated shares was determined on the allocation date by applying a Monte Carlotype simulation model. Since the dividend rate was 2.20% (only for 2017) and the borrowing rate was equal to a risk-free rate +1%, the fair values on the allocation date less the dividends discounted during the vesting period and the discounted cost of non-transferability during the lock-up period are equal to a €11.73 for the AGA 13 T1 plan; 176 EUROPCAR REGISTRATION DOCUMENT 2015 a €6.53 for the AGA 13 T1 plan; a €5.91 for the AGA 100 plan. The employer’s contribution of 30% was calculated on a base corresponding to the fair unit value of shares estimated on the awarding date. The total expense for these two plans was €10.2 million with €2.6 million recorded as personnel costs for 2015 (see Note 5). ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 7 NETWORK AND HEAD OFFICE OVERHEAD COSTS As at Dec. 31, 2015 As at Dec. 31, 2014 Network costs (1) (81,878) (77,948) IT costs (33,983) (30,482) In thousands of euros Telecom costs (7,761) (6,348) Head office costs (2) (57,424) (50,185) Sales and marketing costs (37,429) (34,376) (218,475) (199,339) 03 (1) Network costs consist of rental expenses for premises and network overheads. (2) Head office costs consist of rental and traveling expenses and auditing and consulting fees incurred at Group level. NOTE 8 AMORTIZATION, DEPRECIATION AND IMPAIRMENT EXPENSE As at Dec. 31, 2015 As at Dec. 31, 2014 Amortization of intangible assets (17,450) (18,243) Depreciation of property, plant and equipment (14,888) (13,550) (443) (31) (32,781) (31,824) In thousands of euros Impairment expense NOTE 9 OTHER INCOME AND EXPENSES This category includes net income related to certain commercial agreements, the release of provisions and other items. As at Dec. 31, 2015 In thousands of euros Contractual income As at Dec. 31, 2014 2,204 2,514 Release of surplus provisions 188 1,410 Foreign exchange gains/(losses) on operating activities 705 307 Gains (losses) on the disposal of property, plant and equipment 394 1,312 10,725 1,336 14,216 6,879 Other items, net (1) (1) Of which: a €1.3 million in 2014 for gains on the disposal of plants in Manchester, Birmingham and Plymouth owned by P1 UK Ops; a in 2015, income from the previous fiscal year was reported for a debt established in 2009 that lapsed during 2015. EUROPCAR REGISTRATION DOCUMENT 2015 177 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 10 OTHER NON-RECURRING INCOME AND EXPENSES As at Dec. 31, 2015 In thousands of euros Amortization of rights to operate National and Alamo trademarks Addition to/release of provisions for impairment of real estate assets in Spain Reorganization charges (2) O/w: Reorganization – redundancy expenses Reorganization - professional fees (1) IPO fees Compensation benefit Legal fees (3) As at Dec. 31, 2014 (5,235) (613) 502 (24,033) (22,771) (18,897) (12,960) (5,136) (9,811) (8,692) - 1,025 (23,865) 23,001 (59,440) Other (4) ( 52,462) (4,920) TOTAL OTHER NON-RECURRING INCOME AND EXPENSES (61,774) (115,729) (1) For the part recognized on the income statement. The total amount of fees incurred is €32.5 million. (2) Reorganization charges, which totaled €24.0 million as at December 31, 2015 compared with €22.8 million as at December 31, 2014 resulted from the measures implemented by several of the Group’s entities or announced before the end of the year to streamline the network and back-office activities. (3) In 2014, this amount included ongoing litigation with Enterprise Holdings Inc both for use of the logo in the UK and for the arbitration proceedings: legal fees, damage assessment and the cost of dismantling the logo in certain rental stations as well as a one-off write-down taken on the residual value of the right to use the National Alamo trademark (see Note 32.4). In 2015, taking into account the outcome of the dispute (see Note 32), a portion of the provision was reversed. (4) Of which €45 million provisioned in 2015 for the financial risk measured by the Group as part of the ongoing proceedings with the French anti-trust authorities (see Note 32.4) and €2.7 million of exceptional bonuses paid out to the employees of the Group. NOTE 11 NET FINANCING COSTS In thousands of euros Net fleet financing expenses Net other financing expenses Gross financing costs Amortization of charges arising on the trading of derivatives Amortization of transaction costs (2) Foreign exchange losses Cost of discounting social commitments Early redemption premiums (1) Other As at Dec. 31, 2015 As at Dec. 31, 2014 (65,454) (72,908) (56,314) (78,516) (121,768) (151,424) (1,465) (16,258) (42,340) (30,652) (8,164) (5,963) (2,125) (2,977) (56,010) (17,100) ( 7,676) ( 17,700) (117,780) (90,650) Foreign exchange gains 11,956 9,393 Other financial income 11,956 9,393 (227,592) (232,681) Other financial expenses NET FINANCING COSTS (1) Of which €56 million redemption price paid to bond holders of €324 and €400 million high yield notes in 2015, and €17.1 million redemption price paid to bond holders €350 million in 2014. (2) Of which €26.9 million transaction costs written-off following the repayment of the corporate bonds €400 and €324 million for the period ended December 31, 2015 and €4 million transaction costs written-off following the repayment of the fleet bond €350 million for the period ended December 31, 2014. For the year ended December 31, 2015, the total interest expense on financial liabilities at amortized cost amounted to €123.3 million (vs. €152.5 million in December 2014) and total interest income on financial assets at amortized cost amounted to €1.5 million (vs. €1.0 million in December 2014). 178 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 12 INCOME TAX In thousands of euros Current tax Deferred tax TOTAL INCOME TAX EXPENSE As at Dec. 31, 2015 As at Dec. 31, 2014 ( 46,794) (29,196) 9,157 18,541 (37,637) (10,655) 03 The theoretical tax expense based on ECG’s statutory tax rate (i.e., the standard corporate income tax rate in France of 33.33% to which is added the corporate income tax social security contribution of 3.3% on the amount of corporate income tax above €763,000) can be reconciled to the tax expense reported in the income statement as follows: In thousands of euros Profit/loss before tax Statutory tax rate Theoretical tax Impact of differences in tax rates Permanent differences (1) Capitalization of losses and temporary differences that were formerly not recognized As at Dec. 31, 2015 As at Dec. 31, 2014 (6,047) (94,520) 34.43% 34.43% 2,081 32,543 12,814 (2,229) ( 24,649) (8,397) 31,541 Unrecognized deferred tax assets ( 31,000) (28,201) Impact of tax losses (2) ( 18,725) (19,037) Other temporary differences ( 12,275) (9,164) Impact of French business contribution on added value (CVAE) and Italy’s regional tax on productive activities (IRAP) (5,997) (3,625) Other (3) ( 22,427) (747) Income tax benefit/(expense) (37,637) (10,655) Effective tax rate (11.27)% (1) The amount was mainly due to the non-deduction of interest for tax purposes in France in 2014 (-€11 million) and 2015 (€16 million). (2) In 2014 and 2015, virtually all unrecognized tax losses were attributable to France (€26 million). (3) The 2014 total included a provision for tax risks in Germany for a negative amount of €3.7 million, offset by €2.7 million in prior-period adjustments (including €1.0 million in Germany and €0.8 million in the United Kingdom) and an €18 million provision for tax risks in France, and €5.7 million of adjustments for previous years. EUROPCAR REGISTRATION DOCUMENT 2015 179 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 13 GOODWILL Gross value Impairment loss In thousands of euros Balance at January 1, 2014 Carrying Value 621,530 (187,178) 434,352 10,287 - 10,287 Impairment - (31) (31) Disposals - - - 7,095 (2,314) 4,781 Acquisitions Effect of movements in foreign exchange rates BALANCE AT DECEMBER 31, 2014 Balance at January 1, 2015 Acquisitions Impairment Disposals Effect of movements in foreign exchange rates BALANCE AT DECEMBER 31, 2015 638,912 (189,523) 449,389 638,912 (189,523) 449,389 4,805 - 4,805 - (443) (443) - - - 4,864 (1,543) 3,321 648,581 (191,509) 457,072 Goodwill arises from past acquisitions of franchisees in the normal course of the Group’s business and from acquisitions of subsidiaries. 13.1 Annual impairment test In accordance with IAS 36 – Impairment of Assets, the Group performs impairment testing of the carrying value of goodwill. The Group prepares and internally approves formal three-year business plans for each of its geographical segments. For impairment testing purposes, the three-year plan is extended to five years The 2016 budget and the 2017 & 2018 plans were drawn up in consideration of (i) the economic growth forecasts in the countries where the Group operates, (ii) the current macroeconomic data for each country, (iii) the expected growth of air traffic, (iv) changes in the car rental market and competitive pressure, and (v) projects and new products under development. Beyond 2018, the revenue growth assumption 180 EUROPCAR REGISTRATION DOCUMENT 2015 adopted is conservative with a stable profitability rate. The Group considers that each country corresponds to a cashgenerating unit (CGU). When performing impairment tests, the Group calculates cash flows from Adjusted corporate EBITDA and uses the following assumptions: a adjusted corporate EBITDA according to the three-year plan. a the terminal value of each CGU is based on a perpetuity growth rate of 2%. a the weighted average cost of capital (WACC) is applied to the cash flows of each CGU based on the average risk-free rate (average over a five-year period) corresponding to the German risk-free rate for ten year bonds adjusted for a risk premium for each country: ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT 13.2 Goodwill allocated to corporate segments by underlying geographical cash-generating unit Germany UnitedKingdom France Italy Spain Other countries Total 180,384 85,121 77,768 - - 91,079 434,352 Acquisition - - 10,287 - - - 10,287 Disposal/price adjustment - - - - - - - Impairment expense - - (31) - - - (31) In thousands of euros Balance at January 1, 2014 Effect of movements in foreign exchange rates - 3,744 - - - 1,037 4,781 BALANCE AT DECEMBER 31, 2014 180,384 88,865 88,024 - - 92,116 449,389 92,116 449,389 Balance at January 1, 2015 180,384 88,865 88,024 - - Acquisition - 3,960 764 - - Disposal/price adjustment - - - Impairment expense - - (443) - - 4,724 81 81 - (443) Effect of movements in foreign exchange rates - 3,445 - - - (124) 3,321 BALANCE AT DECEMBER 31, 2015 180,384 96,270 88,345 - - 92,073 457,072 Recently recognized impairment losses include the following: for the year ended December 31, 2010, €53.8 million of goodwill allocated to an Italian cash-generating unit (full writedown); for the year ended December 31, 2011, €23.7 million 13.3 03 of goodwill allocated to a United Kingdom cash-generating unit and €16.7 million of goodwill allocated to an Australian cashgenerating unit (partial write-downs). WACC calculation France Germany Italy Spain UnitedKingdom Belgium Portugal Australia 7.46% 7.25% 8.95% 9.10% 7.95% 7.29% 10.49% 9.12% The terminal value is based on normalized cash flows discounted over an indefinite period, with a perpetuity growth rate of 2%. The risk-free rate is based on the German risk-free rate for bonds with a 10-year maturity (average over a five-year period), adjusted by a risk premium for each country in line with a credit risk premium based on a BB- credit rating. 13.4 WACC calculation The Group considers that the weighted average cost of capital should be determined based on an historical equity risk premium of 5%, in order to reflect the long-term assumptions factored into the impairment tests. The gearing used when determining the WACC is based on the annual average debt to equity ratio issued by comparable companies on a quarterly basis. Sensitivity analysis Goodwill was subject to an impairment test performed by the Company as described in the “Goodwill” Section of Significant Accounting Policies and in Section (a) above. Europcar did not identify any probable scenarios in any countries whereby the CGU’s recoverable amount would fall below its carrying amount. The sensitivity analysis performed on the assumptions used indicate that no impairment losses would be recognized in the following scenarios: a a 1 percentage point increase in the discount rate; a a 1 percentage point decrease in the growth rate; a a 5% decrease in adjusted corporate EBITDA. EUROPCAR REGISTRATION DOCUMENT 2015 181 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 14 INTANGIBLE ASSETS In thousands of euros Trademarks (1) Software, operating systems Intangible assets in progress Leasehold rights Total Gross values Balance at January 1, 2014 731,709 232,751 7,113 1,040 972,613 Changes in scope of consolidation - 12 - 263 275 Other acquisitions - 622 10,747 - 11,369 Disposals - (8) - (33) (41) Transfers - 727 (723) - 4 Effect of movements in foreign exchange rates BALANCE AT DECEMBER 31, 2014 Balance at January 1, 2015 3,849 815 - 33 4,697 735,558 234,919 17,137 1,303 988,917 735,558 234,919 17,137 1,303 988,917 Changes in scope of consolidation - 113 - - 113 7,976 Other acquisitions - 478 Disposals - ( 3,702) Transfers - 10,970 Effect of movements in foreign exchange rates BALANCE AT DECEMBER 31, 2015 (10,960) 75 8,529 (36) ( 3,738) - 10 3,586 691 - 12 4,289 739,144 243,469 14,153 1,354 998,120 (39,942) (186,345) - (699) (226,986) - - - (239) (239) (18,224) - (19) (36,152) Depreciation and impairment losses Balance at January 1, 2014 Increases/decreases related to changes in scope of consolidation Provision for depreciation (17,909) (1) Provision for amortization - Disposals - 7 - - 7 Transfers - 242 - - 242 (3,258) (799) - - (4,057) Effect of movements in foreign exchange rates BALANCE AT DECEMBER 31, 2014 (61,109) (205,119) - (957) (267,185) (61,109) (205,119) - (957) (267,185) Increases/decreases related to changes in scope of consolidation - 5 - - 5 Provision for amortization - (17,438) - (12) (17,450) Disposals - 3,485 - (24) 3,461 Balance at January 1, 2015 Transfers - 462 - - 462 Effect of movements in foreign exchange rates (3,582) (689) - (6) (4,277) BALANCE AT DECEMBER 31, 2015 (64,691) (219,294) - (999) (284,984) As at Dec. 31, 2014 674,449 29,800 17,137 346 721,732 As at Dec. 31, 2015 674,453 24,175 14,153 355 713,136 Net carrying amounts (1) Including the right to use trademarks with a finite life (Alamo, Guy Salmon and National), amortized since March 1, 2007: gross value of €54.7 million, cumulative amortization of €37.4 million as at December 31, 2013 and Europcar trademark. In 2014, these trademark usage rights were written down in full following the settlement of the related litigation (see “Significant events of the year”). 182 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT 14.1 (i) Trademarks Annual impairment test In accordance with IAS 36 – Impairment of Assets, the Group has performed an annual impairment test of the carrying amount of the Europcar trademark that has an indefinite useful life (€699 million as at December 31, 2015) based on the relieffrom-royalty method. This test is performed on a consolidated basis with no country or segment-based allocation. The value in use of the trademark has been determined based on projections of royalties received within the Europcar network (corporate entities, domestic and international franchisees). The discount rate used in the weighted average cost of capital is applied to the net royalty cash flows of each CGU based on a risk-free rate for 10-year German bonds. In 2015, it was estimated at 9.14% (9.05% in 2014). (iii) Sensitivity analysis A reasonably possible change in the key assumptions on which management has based its determination of the recoverable amount would not cause significant difference between the carrying amount and the recoverable amount. The following table shows the results of the impairment tests and the resulting difference between the recoverable amount and the carrying amount of brands according to different assumptions of the long-term growth rate and weighted average cost of capital. 03 (ii) Key assumptions The terminal value is based on a perpetuity growth rate of 2%. Perpetuity growth rate 1.0% 2.0% 3.0% 8.14% 314 440 616 9.14% 189 280 403 10.14% 91 160 249 In millions of euros WACC The tests performed on the Europcar trademark did not result in the recognition of any impairment losses in 2014 or 2015. 14.2 Software and operating systems Computer software (the Europcar Greenway and PremierFirst Speedlink systems) has been recognized at fair value in accordance with IFRS 3 – Business Combinations, based on an analysis of functional aspects. This methodology is based on the calculation of function points for each segment/software of the Europcar and PremierFirst rental reservation and fleet management systems. A function point reflects the functionality of the application which has been used as a basis to calculate its replacement value. 14.3 Security The total amount of intangible assets (except for the Europcar brand) is held as security against the senior asset financing loan, as described in Note 26. The net book value of this internally-developed computer software amounts to €3.1 million as at December 31, 2015 (the equivalent figure in 2014 was €19.9 million). Costs amounting to € 7.4 million were capitalized in 2015. EUROPCAR REGISTRATION DOCUMENT 2015 183 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 15 PROPERTY, PLANT AND EQUIPMENT The Group leases buildings and other equipment under different types of finance lease agreements. At December 31, 2015, the carrying amount of leased buildings and other equipment was €0.1 million and €5.7 million, respectively (in 2014, the respective figures were €0.3 million and €4.9 million). In thousands of euros Property, plant and equipment assets are held as security against Group corporate financing, as described in Note 26. Land and buildings Technical equipment Other equipment Fixed assets in progress Total 89,649 8,227 158,973 2,616 259,465 - 69 3,209 - 3,278 548 171 8,132 3,252 12,103 (2,449) (6) (959) (285) (3,699) Gross values Balance at January 1, 2014 Changes in scope of consolidation Other acquisitions Disposals Transfers Effect of movements in foreign exchange rates BALANCE AT DECEMBER 31, 2014 Balance at January 1, 2015 Changes in scope of consolidation Other acquisitions Disposals Transfers Effect of movements in foreign exchange rates BALANCE AT DECEMBER 31, 2015 11 - 1,873 (1,888) (4) 1,058 13 1,895 - 2,966 88,817 8,474 173,123 3,695 274,109 88,817 8,474 173,123 3,695 274,109 - - (53) 17 (36) 366 971 15,923 3, 302 20,562 (4,506) (477) ( 8,404) ( 1,551) ( 14,938) - - 1,885 (1,895) (10) 747 (2) 1,693 - 2,438 85,424 8,966 184,167 3,568 282,125 (36,469) (6,247) (127,347) - (170,063) Depreciation and impairment losses Balance at January 1, 2014 Increases/decreases related to changes in scope of consolidation Depreciation and impairment charge for the year Disposals Transfers Effect of movements in foreign exchange rates BALANCE AT DECEMBER 31, 2014 Balance at January 1, 2015 Increases/decreases related to changes in scope of consolidation Depreciation and impairment charge for the year - (60) (2,560) - (2,620) (1,358) (364) (11,112) - (12,834) 714 6 801 - 1,521 - - (242) - (242) (232) (6) (1,429) - (1,667) (37,345) (6,671) (141,889) - (185,905) (37,345) (6,671) (141,889) - (185,905) - - 36 - 36 (2,429) (352) ( 12,493) - ( 15,277) Disposals 1,792 413 7,984 - 10,189 Transfers - - (462) - (462) Effect of movements in foreign exchange rates (151) 2 (1,321) - (1,470) (38,133) (6,608) (148,148) - (192,889) As at Dec. 31, 2014 51,472 1,803 31,234 3,695 88,204 As at Dec. 31, 2015 47,291 2,358 36,019 3,568 89,236 BALANCE AT DECEMBER 31, 2015 Carrying amounts 184 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 16 EQUITY-ACCOUNTED INVESTMENTS AS AT DEC. 31, 2015 Company name Car2Go Europe GmbH (A) Ubeeqo (B) Net profit/ loss attributable to Europcar Equityaccounted shares Provisions taken on equityaccounted shares % control (in thousands of €) (in €k) (in €k) Principal place of business % interest Germany 25.00% 25.00% (10,010) 1,776 - France 75.71% 75.71% (2,064) 20,259 - (12,074) 22,035 - Net profit/ loss attributable to Europcar Equityaccounted shares Provisions taken on equityaccounted shares % control (in thousands of €) (in €k) (in €k) TOTAL 03 AS AT DEC. 31, 2014 Company name Car2Go Europe GmbH (A) Ubeeqo (B) Principal place of business % interest Germany 25.00% 25.00% (6,523) - (717) France 70.60% 70.60% - 17,323 - (6,523) 17,323 (717) TOTAL (A) CAR2GO EUROPE GMBH – ON A FULL-CONSOLIDATION BASIS As at Dec. 31, 2015 As at Dec. 31, 2014 Non-current assets 36,455 50,266 Current assets 17,392 43,596 (19) (33) (42,690) (71,532) In thousands of euros Non-current liabilities Current liabilities NET ASSETS 11,138 22,297 52,324 53,179 (40,040) (26,091) As at Dec. 31, 2015 As at Dec. 31, 2014 Non-current assets 4,819 2,057 Current assets 5,806 5,310 (85) (1,548) (1,884) (64) Revenue Profit or loss The Europcar Group subscribed to two capital increases in Car2go for an amount of €12.5 million. (B) UBEEQO SAS – ON A FULL-CONSOLIDATION BASIS In thousands of euros Non-current liabilities Current liabilities Net assets 8,656 5,755 Revenue 2,698 2,613 (2,919) (843) Profit or loss EUROPCAR REGISTRATION DOCUMENT 2015 185 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT In light of the planned shareholders’ agreement between Europcar Groupe and the founders of Ubeeqo, no shareholder controls the Company within the meaning of IFRS 10 - none of the parties may take a decision without the approval of the other party (even if one of the parties owns more than 50% of the share capital), or exercise joint control. Consequently, Europcar Groupe exercises significant influence over Ubeeqo and accounts for it using the equity method. NOTE 17 As at December 16, 2015, Europcar Groupe had injected €5 million during a capital increase. The proportionate share of its assets is thus 75.7% as from this date (note however, that the loss recorded in the accounts closed as at December 31, 2015 takes the former holding rate of 70.76% into account). The carrying amount of the Ubeeqo securities, a company in the ramp-up phase, is justified by its value in use. FINANCIAL ASSETS In thousands of euros As at Dec. 31, 2015 As at Dec. 31, 2014 280 670 50,838 31,225 5,928 5,747 15 1,292 57,061 38,934 Other non-current financial assets Available-for-sale financial assets Held-to-maturity investments (1) Deposits and prepayments Other long-term investments TOTAL NON-CURRENT FINANCIAL ASSETS Current financial assets Loans Other current financial assets (1) TOTAL CURRENT FINANCIAL ASSETS 118 118 37,405 49,359 37,523 49,477 (1) Including €72.0 million to cover liabilities arising from our captive insurance structure (€62.9 million at December 31, 2014), mainly consisting of bonds recognized at amortized cost. Because they mature in the very near future, management has concluded that the fair value of these held-to-maturity investments approximates their respective carrying amounts as at December 31, 2015. No impairment charge was recognized on investments in non-consolidated entities classified as “available-for-sale financial assets”. 186 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 18 18.1 DEFERRED TAX ASSETS AND LIABILITIES Deferred tax assets and liabilities and temporary differences recognized during the period In thousands of euros Property, plant and equipment Intangible assets Rental fleet Investments in subsidiaries Other financial assets Receivables and other assets Prepaid and deferred charges Employee benefits Deferred income Provisions Derivative liabilities Other debt Tax losses carried forward DEFERRED TAX ASSETS/(LIABILITIES) January 1, 2015 Changes in scope of consolidation Recognized in income statement Fair value adjustment in OCI Translation December 31, reserve 2015 (1,228) (932) - (94) (2,254) (245,514) 738 - (72) (244,848) (2,012) (4,207) - 8 (6,211) 145 (94) - 3 54 (302) (34) - - (336) (2,962) (1,566) - 9 (4,519) 36 (67) - - (31) 18,099 (2,877) (1,087) (4) 14,178 6,152 (3,473) - - 2,679 17,436 2,724 (554) (5) 19,601 20 - (20) - - 10,111 3,656 - 1 13,830 116,409 15,288 554 313 132,564 (83,610) 9,157 (1,107) 158 ( 75,402) Deferred tax assets 55,730 Deferred tax liabilities In thousands of euros Property, plant and equipment Intangible assets Rental fleet Investments in subsidiaries Other financial assets (131,132) January 1, 2014 Reclassification Recognized in income statement Fair value adjustment in OCI Translation December 31, reserve 2014 (1,434) 313 - (106) (1,228) (253,308) 7,988 - (200) (245,514) (3,964) 2,082 - (130) (2,012) 149 - (7) 3 145 - (302) Receivables and other assets (1,199) (1,782) 20 (2,962) Prepaid and deferred charges 2,276 (2,239) (3) 36 Employee benefits Deferred income Provisions Derivative liabilities Other debt 03 (302) 12,615 (533) 5,985 32 18,099 3,670 2,482 - - 6,152 11,787 5,686 (11) (26) 17,436 4,733 - (4,713) 20 6,218 3,865 - 28 10,111 Tax losses carried forward 115,030 980 - 381 116,409 DEFERRED TAX ASSETS/(LIABILITIES) (103,427) 18,541 1,628 (81) (83,610) Deferred tax assets 47,395 Deferred tax liabilities (131,005) EUROPCAR REGISTRATION DOCUMENT 2015 187 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Aside from the French tax group, on which a portion of tax losses have been recognized as deferred tax assets in the amount of the deferred tax liabilities related to the Europcar 18.2 trademark, the other deferred tax assets recognized must be used within five years. Unrecognized deferred tax assets Deferred tax assets are recognized up to the amount of available deferred tax liabilities and recoverability projections derived from business plans. 2015 in millions of euros Relating to temporary differences Relating to tax losses carried forward (1) 2014 45,691 33,415 127,942 129,290 173,643 162,705 (1) The amount mainly relates to Spain (€28.9 million), Italy (€6.7 million) and France (€84.9 million). All tax losses, including Spain since 2015, may be carried forward indefinitely. Certain tax jurisdictions may cap the use of tax losses. NOTE 19 INVENTORIES No material restrictions of title or right of use exist in respect of the inventories listed below: As at Dec. 31, 2015 In thousands of euros Consumables Oil and fuel 1,632 2,021 11,779 12,363 Vehicles 736 739 Spare parts 291 312 Other items 654 706 15,092 16,141 TOTAL INVENTORIES Inventories are stated net of provisions, they amounted to €152,000 (end-2014: €140,000). Vehicles reported in inventory are vehicles not yet in operation at the end of the period. 188 As at Dec. 31, 2014 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 20 RENTAL FLEET RECORDED ON THE BALANCE SHEET The rental fleet operated by the Group is acquired and financed in different ways. The table below presents the breakdown between these different methods for the 2014 and 2015 business years: % of total volume of vehicles purchased Type of acquisition and related financing 2015 2014 Vehicles purchased with manufacturer or dealer buy-back commitment financed on-balance sheet 46% 43% Vehicles purchased with manufacturer or dealer buy-back commitment and financed through rental agreements qualifying as operating leases 46% 49% Total fleet purchased with buy-back arrangements 92% 92% Vehicles purchased without manufacturer or dealer buy-back commitment (“at risk” vehicles) 7% 7% Vehicles financed through rental agreements qualifying as finance leases 1% 1% 100% 100% TOTAL PURCHASES OF RENTAL FLEET 03 In accordance with accounting standards, the fleet funded by operating leases is not recorded in the balance sheet and liabilities for these contracts are listed in off-balance sheet commitments. The rental fleet recorded in the statement of financial position is broken down as follows: As at Dec. 31, 2015 In thousands of euros Deferred depreciation expense on vehicles As at Dec. 31, 2014 258,441 158,247 Vehicle buy-back agreement receivables 1,024,072 897,011 Fleet purchased with buy-back contracts financed on-balance sheet 1,282,513 1,055,258 306,744 289,088 75,043 58,314 1,664,300 1,402,660 Vehicles purchased without manufacturer or dealer buy-back commitment (“at risk” vehicles) Vehicles acquired through rental agreements qualifying as finance leases without buy-back arrangements TOTAL RENTAL FLEET RECOGNIZED IN THE STATEMENT OF FINANCIAL POSITION The fleet is presented net of depreciation or impairment expense amounting to €4.7 million (December 2014: €4,5 million) in respect of damaged or stolen vehicles. NOTE 21 RECEIVABLES AND PAYABLES RELATED TO THE RENTAL FLEET As at Dec. 31, 2015 As at Dec. 31, 2014 Fleet receivables (1) 501,522 460,038 VAT receivables (2) 73,130 70,060 574,652 530,098 In thousands of euros RENTAL FLEET AND RELATED RECEIVABLES EUROPCAR REGISTRATION DOCUMENT 2015 189 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT In thousands of euros Fleet payables (1) VAT payables TOTAL RENTAL FLEET AND RELATED PAYABLES As at Dec. 31, 2015 As at Dec. 31, 2014 567,931 491,664 94,791 90,293 662,722 581,957 (1) Includes €245 million (December 2014: €232.5 million) related to a large fleet operating lease contracted in 2009, whereby the Group acquired vehicles from a manufacturer and resold them immediately to the lessor. The receivable (from the manufacturer) and payable (to the lessor) amounts recorded at inception of the lease are settled when the vehicles are returned to the manufacturer according to the buy-back arrangement. (2) Most of the VAT receivables amount is related to fleet acquisitions and disposals. As at Dec. 31, 2015 As at Dec. 31, 2014 (39,257) (77,096) VAT receivables (1,725) (22,595) Payables related to fleet acquisition 74,475 11,947 1,376 13,719 34,869 (74,025) As at Dec. 31, 2015 As at Dec. 31, 2014 209,215 181,487 77,804 79,501 In thousands of euros Fleet receivables VAT payables CHANGES TO THE NEED FOR CASH FLOW LINKED TO THE VEHICLE FLEET NOTE 22 TRADE AND OTHER RECEIVABLES All trade receivables fall due within one year. In thousands of euros Rental receivables Other trade receivables Other tax receivables 870 543 Insurance claims 21,378 18,515 Prepayments 32,144 31,902 803 739 14,987 13,225 357,200 325,912 As at Dec. 31, 2015 As at wDec. 31, 2014 (35,297) (33,742) (6,683) (8,783) Receivables written off during the year/period 8,694 6,803 Unused amounts reversed 1,874 568 Employee related receivables Deposits, other receivables and loans TOTAL TRADE AND OTHER RECEIVABLES Impairment losses taken on rental and other trade receivables are as follows: In thousands of euros Opening balance Depreciation for bad debts Foreign currency differences Closing balance (81) (143) (31,493) (35,297) Additions to/releases of the allowance for bad debts are included in “Fleet operating, rental and revenue related costs” in the consolidated income statement (Note 4). 190 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT The aged receivables profile is as follows: As at Dec. 31, 2015 Not past due In thousands of euros Trade and other receivables - gross amount Overdue by > 180 days Total 255,772 62,035 20,581 49,612 388,000 (8,363) (5,360) (3,488) (24,332) (41,543) 247,409 56,675 17,093 25,280 346,457 Overdue by > 180 days Total 18,133 47,067 369,275 Impairment of bad debts Trade and other receivables - net amount Overdue by Overdue by between 90 < 90 days and 180 days 03 As at Dec. 31, 2014 Not past due In thousands of euros Trade and other receivables - gross amount 253,396 Impairment of bad debts Trade and other receivables - net amount Overdue by Overdue by between 90 < 90 days and 180 days 50,679 (9,308) (2,335) (2,152) (29,568) (43,363) 244,088 48,344 15,981 17,499 325,912 CASH AND CASH EQUIVALENTS AND RESTRICTED CASH NOTE 23 In thousands of euros Cash-in-hand and at bank Accrued interest Cash and cash equivalents Restricted cash Cash and cash equivalents and restricted cash Cash-in-hand and at bank includes €77.7 million in cash (December 2014: €52.5 million) tied up in Securitifleet companies, excluding the two SFH Holdings dedicated to fleet financing in France, Germany, Italy and Spain. As such, this cash is considered as non-restricted. As at Dec. 31, 2015 As at Dec. 31, 2014 145,803 143,721 272 316 146,075 144,037 97,366 81,795 243,441 225,832 Cash and cash equivalents in fleet and captive insurance SPEs are reported as restricted cash. For the definition of restricted cash, please refer to Significant Accounting Policies, Section “Treasury” (ii). The following table reconciles cash and cash equivalents in the statement of financial position to cash and cash equivalents in the cash flow statement: In thousands of euros Cash and cash equivalents Restricted cash Bank overdrafts (1) Cash and cash equivalents reported in the cash flow statement As at Dec. 31, 2015 As at Dec. 31, 2014 146,075 144,037 97,366 81,795 (14,073) (19,515) 229,368 206,317 (1) Included in current loans and borrowings (see Note 26). EUROPCAR REGISTRATION DOCUMENT 2015 191 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 24 24.1 CAPITAL AND RESERVES Share capital and share premium As at December 31, 2015, the recorded share capital of Europcar Groupe was €143,154,016 and comprised 143,154,016 shares with a unit value of one euro each, Date Share capital Share premium Operation (in €) (in €) 446,383,193.50 452,977,636.00 103,810,045 4,300 Capital decrease (336,844,642.72) - 103,810,045 1.055 12/31/2014 2/24/2015 Number of shares Nominal value (in €) 5/15/2015 Increase in share capital 8,532.21 1,501,568.74 103,818,131 1.055 6/8/2015 Increase in share capital 98,909,577.00 (98,909,577.00) 103,818,131 2.008 6/8/2015 Capital decrease (104,638,529.00) - 103,818,131 1.000 6/26/2015 Increase in share capital 495,845.00 (495,845.00) 495,845 1.000 6/26/2015 Increase in share capital 38,775,510.00 412,392,604.5 38,775,510 1.000 11/04/2015 Increase in share capital 8,829.00 (8,829.00) 8,829 1.000 11/04/2015 Increase in share capital 7,444.00 (7,444.00) 7,444 1.000 12/15/2015 Increase in share capital 12/31/2015 48,257.00 (48,257.00) 48,257 1.000 143,154,016.00 767,401,857.24 143,154,016 1.000 Each Category A common share gives an entitlement to one vote. price – or of the exercise date of the conversion right, based on an average of the Company’s stock market share price. Category B, C and D shares are preferred shares as defined by article L. 228-11 of the French Commercial Code and have no voting rights. Holders of Class B shares could sell part of their shareholding on the same terms and conditions as those of Eurazeo during the IPO. The balance of Class B shares was bound by the lock-up obligations to the underwriting banks. Class B preferred shares were issued outside July 2011 for executive officers and employees of the Group, some of whom have left the Group, and Eurazeo. The terms and conditions of Class B shares set out the terms on which holders can convert them into ordinary shares. These state that Class B shares can be converted into ordinary shares exclusively by certain managers and ex-managers of the Europcar Group (together “the managers”) if certain events occur before publication of Eurazeo’s 2015 results, in particular if the Company’s shares are offered for sale in a regulated market via an Initial Public Offering (IPO). In the latter case, holders of Class B shares can exercise their right to convert their shares at any time from notification of the IPO up to the expiration of the 20-day period following publication of Eurazeo’s 2015 results, or, if later, the three-month period following expiration of the lock-up period that may be imposed by the underwriting banks in relation to the IPO. The conversion ratio of Class B shares into common stock is calculated on the basis of the exercise period – taking into account Eurazeo’s return on its investment up to the IPO (including net proceeds of any sale of shares by Eurazeo during the IPO) plus the value of its retained stake based on the IPO 192 142,998,496 common shares, 147,434 category B preference shares, 4,045 category C preference shares and 4,041 category D preference shares. The various corporate actions since January 1, 2015 (in particular within the scope of ecg’s ipo on euronext paris) are as follows: EUROPCAR REGISTRATION DOCUMENT 2015 If a Class B shareholder does not exercise their conversion rights in the course of the conversion period available, their Class B shares will be automatically converted into the same number of common shares in the Company at the end of the period. Class C and D shares were issued by the Company’s Management Board on May 15, 2015, upon delegation of powers granted it at the Shareholders’ Meeting of February 24, 2015. Class C preferred shares were subscribed for by certain managers and employees of the Group sitting on the Executive Committee (together “the Group managers – C”) while Class D shares were subscribed for by Eurazeo on the understanding that they would be sold by Eurazeo to the Group managers – C (and accordingly purchased by the latter from the former) in the event of the signing of an underwriting agreement for an IPO. Class D shares were accordingly sold by Eurazeo to the Group managers – C following the signing of an underwriting agreement for the IPO. ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT The total amount paid by all holders of Class C shares was €1.7 million; of this amount, members of the Management Board paid €925,000 (of which in turn the Chairman of the Board paid €550,000) for the subscription for Class C shares and the purchase of the Class D shares from Eurazeo. Under the agreement between the Group managers – C and Eurazeo in respect of the IPO, neither Class C nor Class D shares can be sold (except to Eurazeo) and common shares created by the conversion of Class C shares cannot be transferred during the lock-up period set by the underwriting banks and in any case before a minimum period of one year. In addition, members of the Management Board may not transfer shares to reduce their holding below the mandatory minimum for their office until the end of their term of office, i.e. the lower of either 10% of the number of shares held before the transfer or a number equivalent to three times their annual compensation based on the share price at the transfer date. The terms and conditions of Class C and D preferred shares set out how and when holders of Class C and D shares can convert them into common stock. Accordingly, in the event of an IPO, Class C shares can be converted into common shares at any time until December 31, 2019; Class D shares cannot be converted in the year following the IPO; up to half of Class D shares can be converted during the following year with the remainder eligible for conversion two years from the IPO. 03 The agreement also defines the joint transfer rights and commitments of the Group managers – C as well as their commitment to transfer their preferred shares to Eurazeo if they leave the Group under specified circumstances. As from the IPO, the conversion ratio of Class C and D shares into common stock is determined on the basis of the exercise period taking into account a multiple of the value of the common shares varying in line with their trading price. For the purposes of this calculation, the value of the common shares is equal to a weighted average of the share price over a period of 10 trading days. If no conversion event occurs before December 31, 2019, the Class C and D shares will automatically be converted into the same number of common shares in the Company. Shareholders are entitled to receive dividends as declared on a timely basis. There is no preferential dividend. The Group did not distribute any dividends in 2015. The following table shows the breakdown of the Company’s shareholders before the Company’s IPO: Shareholders Eurazeo ECIP Europcar Sarl Executives and employees TOTAL Number of common shares and voting rights Number of Class B preferred shares (4) Number of Class C preferred shares (4) Number of Class D preferred shares (4) Total number of shares Percentage of common shares and voting rights Percentage of share capital 89,947,696 (1) 150,810 (2) – 4,041 90,102,547 86.97% 86.79% 13,480,307 – – – 13,480,307 13.03% 12.98% – 231,232 (3) 4,045 – 235,277 - 0.23% 103,428,003 382,042 4,045 4,041 103,818,131 100.00% 100.00% (1) Including 346,607 shares issued by the Company on October 16, 2007 and later transferred to Eurazeo by Eureka Participations SAS in connection with a complete transfer of assets and liabilities; (2) Of these shares, 41,025 Class B Preferred Shares acquired from Mr. Philippe Guillemot were placed in escrow pursuant to an order dated June 14, 2012 in a legal proceeding relating to the exercise of the promise to purchase and its terms and conditions; (3) Including 122,783 Class B Preferred Shares still held by former employees. (4) The Class B, Class C and Class D Preferred Shares do not have voting rights. EUROPCAR REGISTRATION DOCUMENT 2015 193 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT The following table sets forth the shareholders of Europcar Groupe following the Company’s IPO: Shareholders Eurazeo ECIP Europcar Sarl Executives and employees, and floating TOTAL Number of common shares and voting rights Number of Class B Preferred Shares Number of Class C Preferred Shares Number of Class D Preferred Shares Total number of shares Percentage of common shares and voting rights Percentage of share capital 61,859,208 - - 4,041 61,863,249 43.29% 43.23% 9,232,494 - - - 9,232,494 6.46% 6.45% 71,814,775 174,923 4,045 - 71,993,743 50.25% 50.32% 142,906,477 174,923 4,045 4,041 143,089,486 100.00% 100.00% As at December 31, 2015, the breakdown of shareholders in the share capital was as follows: Shareholders Eurazeo ECIP Europcar Sarl Executives and employees, and floating TOTAL 24.2 Number of common shares and voting rights Number of Class B Preferred Shares Number of Class C Preferred Shares Percentage of share capital - - - 60,544,838 42. 38% 42.29% - - - 9,036,469 6.33% 6.31% 73, 417,189 147, 434 4,045 4041 73,572,709 51. 29% 51.39% 142,998,496 147,434 4,045 4,041 143,154,016 100.00% 100.00% Treasury shares a €100,000 Europcar did not cancel any shares in 2015. Translation reserve The translation reserve comprises all foreign exchange differences arising from the translation of the financial statements of foreign operations. At December 31, 2015 it includes a EUROPCAR Percentage of common shares and voting rights 9,036,469 a no Europcar Groupe shares; 194 Total number of shares 60, 544,838 Under the liquidity contract entrusted to Rothschild relating to the shares of Europcar Groupe on December 31, 2015 the following resources were listed on the liquidity account: 24.3 Number of Class D Preferred Shares REGISTRATION DOCUMENT 2015 foreign exchange loss amounting to €51.5 million (the same as at December 31, 2014) arising on an intercompany loan denominated in GBP granted by Europcar Groupe S.A. to its subsidiary Europcar UK Ltd that qualifies as a quasi-equity loan. This loan for a nominal amount of €171 million (denominated in GBP) was repaid in full by Europcar UK Ltd to Europcar Groupe SA in December 2011. As the parent company continues to hold the same percentage of the subsidiary and continues to control the foreign operation, no partial disposal was recognized under Sections 48d and 49 of IAS 21. Accordingly, the relevant currency translation adjustment has not been reclassified to the consolidated income statement. As at December 31, 2015, Europcar International S.A.S.U. held a loan receivable with its subsidiary located in Australia amounting to AUD 14.6 million. The translation reserve includes a foreign exchange gain amounting to €1.6 million in relation to this loan (unchanged from December 31, 2014). ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 25 LOSS PER SHARE Basic and diluted loss per share are based on the loss attributable to common shareholders of €55,6 million as at December 31, 2015 (€112.3 million as at December 31, 2014) and the weighted average number of common shares during the year (not taking into account the shares that could be issued as these are likely to have an accretive impact), calculated as follows: As of Dec. 31, 2015 As of Dec. 31, 2014 (55,602) (112,273) 123,722,277 103,428,003 Loss per share in € (0. 449) (1.085) Diluted loss per share in € (0. 449) (1.085) In thousands of euros Loss attributable to ordinary shareholders Average number of shares outstanding 03 The number of potential dilutive shares is 2,371,810 (of which 1,863,333 free shares, 500,391 class B preferred shares and 8,086 class C and D preferred shares) as at December 31, 2015 and 1,296,651 as at December 31, 2014. NOTE 26 LOANS AND BORROWINGS In thousands of euros Notes issued Other bank loans As at Dec. 31, 2015 As at Dec. 31, 2014 825,000 1,074,000 152 303 (23,969) (31,234) NON-CURRENT LIABILITIES 801,183 1,043,069 Senior Revolving Credit Facility 81,000 201,000 Senior Asset Facility 658,284 417,600 Other borrowings dedicated to fleet financing 383,706 420,154 Finance lease liabilities 76,041 55,570 Bank overdrafts 14,073 19,515 Current bank loans and other borrowings 47,314 9,361 Transaction costs/Premium/Discount – current portion (7,906) (16,916) Accrued interest 11,271 21,261 1,263,783 1,127,545 Transaction costs/Premiums/Discounts CURRENT LIABILITIES Total net debt reconciliation: Total net debt includes net corporate debt and total fleet net debt. The latter includes all financing in relation to the fleet whether or not it is recorded in the balance sheet. In particular, the estimated outstanding value of the fleet financed through operating leases corresponds to the net book value of the vehicles in question. The estimated debt on operating leases represents the carrying amount of the vehicles concerned and is calculated based on the purchase prices and depreciation rates of corresponding vehicles ( based on contracts signed with the manufacturers). EUROPCAR REGISTRATION DOCUMENT 2015 195 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Notes As at Dec. 31, 2015 As at Dec. 31, 2014 Non-current loans and borrowings 26 801,183 1,043,069 Current loans and borrowings 26 1,263,783 1,127,545 Held-to-maturity investments 17 (50,838) (31,225) Other current financial assets 17 (37,405) (49,359) Cash and cash equivalents and restricted cash 23 In thousands of euros (243,441) (225,832) Net debt on the statement of financial position 1,733,282 1,864,198 Estimated outstanding value of the fleet financed through operating leases 1,323,411 1,284,052 3,056,693 3,148,250 TOTAL NET DEBT 26.1 Loans and borrowings by maturity In thousands of euros Notes issued Other bank loans Transaction costs/Premiums/Discounts (1) As at Dec. 31, 2015 <1 year From 1 year to 5 years >5 years 825,000 - - 825,000 152 - 152 (23,969) - - (23,969) NON-CURRENT LIABILITIES 801,183 - 152 801,031 Senior Revolving Credit Facility 81,000 81,000 - - Senior Credit Facility 658,284 658,284 - - Other borrowings 383,706 383,706 - - 76,041 76,041 - - Finance lease liabilities Bank overdrafts 14,073 14,073 - - Current bank loans and other borrowings 47,314 47,314 - - Transaction costs/premiums/discount - current portion (1) (7,906) (7,906) - - Accrued interest 11,271 11,271 - - 1,263,783 1,263,783 - - CURRENT LIABILITIES (1) Transaction costs and premiums relate to the €475 million bond for €9.5 million, the €350 million bond for €6.1 million, the SARF for €5.5 million, the RCF for €10.8 million. In thousands of euros Notes issued Other bank loans <1 year From 1 year to 5 years >5 years 1,074,000 - 724,000 350,000 303 - 303 - Transaction costs (31,234) - (29,492) (1,741) NON-CURRENT LIABILITIES 1,043,069 - 694,811 348,259 Senior Revolving Credit Facility 201,000 201,000 - - Senior Credit Facility 417,600 417,600 - - Other borrowings 420,154 420,154 - - Finance lease liabilities 55,570 55,570 - - Bank overdrafts 19,515 19,515 - - 9,361 9,361 - - (16,916) (16,916) - - Current bank loans and other borrowings Transaction costs/Premiums/Discounts - current portion Accrued interest CURRENT LIABILITIES 196 As at Dec. 31, 2014 EUROPCAR REGISTRATION DOCUMENT 2015 21,261 21,261 - - 1,127,545 1,127,545 - - ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT 26.2 Loans and borrowings by currency of origination As at December 31, 2015, loans and borrowings by currency of origination can be analyzed as follows: As at Dec. 31, 2015 EURO GBP AUD Notes issued 825,000 825,000 - - In thousands of euros Transaction costs (31,875) ( 28,436) (3,439) - Accrued interest 11,271 11,271 - - Senior Revolving Credit Facility 81,000 81,000 - - Senior Credit Facility 658,284 658,284 - - Other borrowings 383,706 26, 824 356, 937 26,769 76,041 27,039 - 49,002 Finance lease liabilities Bank overdrafts 14,073 14,073 - - Current bank loans and other borrowings 47,314 47,314 - - 152 152 - - 2,064,966 1,628,819 360,376 75,771 As at Dec. 31, 2014 EURO GBP AUD 1,074,000 1,074,000 - - (48,150) (44,101) (4,049) - Other bank loans TOTAL LOANS AND BORROWINGS In thousands of euros Notes issued Transaction costs 21,261 21,261 - - Senior Revolving Credit Facility Accrued interest 201,000 201,000 - - Senior Credit Facility 417,600 417,600 Other borrowings 420,154 - - 351,018 69,136 Finance lease liabilities 55,570 22,041 - 33,529 Bank overdrafts 19,515 19,176 339 - 9,361 9,361 - - 303 303 - - 2,170,614 1,720,641 347,308 102,665 Current bank loans and other borrowings Other bank loans TOTAL LOANS AND BORROWINGS 26.3 Debt covenants The following covenants must be complied with: (i) For United Kingdom fleet financing facilities Europcar UK shall ensure that: a the net assets of Europcar UK Group shall be not less than GBP 60 million; a the ratio of earnings before interest, tax, depreciation and amortization to Fixed Charges shall be not less than 1.00; a fleet cover shall be no more than 1.00. 03 (ii) For the Senior Revolving Credit Facility The ratio of cash flow (which shall include, for any given period of 12 months ending on a quarter date, cash on the statement of financial position at the beginning of such period) to total debt service shall at no time be less than 1.10. Total debt service is defined as the aggregate of the interest and associated fees paid during any given 12 month period plus repayment of financial liabilities, the latter being subject to certain limitations. (iii) Loan to Value Covenant The Group is subject to a maximum 95% loan-to-value ratio for all Securitifleet company debt over the total asset market value of certain Securitifleet entities. Compliance is tested on a quarterly basis. EUROPCAR REGISTRATION DOCUMENT 2015 197 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT (iv) For Australian Asset Financing a its minimum cumulative net profit before tax is within 85% of the Company’s budget. Europcar Australia shall ensure that: a its minimum net worth, i.e., total shareholders’ equity, is always greater than AUD 58 million; a the fleet utilization ratio is above 70% on average over the year; 26.4 a no dividends or other payments may be made by a member of Europcar Groupe Australia to another member or shareholder or related party of Europcar Groupe Australia without prior written consent of the bank. The Group complied with all these covenants at December 31, 2015. Notes issued Loan notes issued are as follows: Nominal outstanding amount As at Dec. 31 2015 As at Dec. 31 2014 As at Dec. 31 2015 As at Dec. 31 2014 Senior Subordinated Secured 11.50% Notes due in 2017 - 324,000 - 302,807 Senior Subordinated Secured 9.75% Notes due in 2017 - 350,000 - 350,122 Senior Subordinated Secured 5.125% Notes due in 2021 350,000 - 352,098 - Senior Subordinated Secured 5.75% Notes due in 2022 475,000 - 466,673 - - 400,000 - 402,397 825,000 1,074,000 818,771 1,055,326 In thousands of euros Senior Subordinated Unsecured 9.375% Notes due in 2018 (i) €350 million senior subordinated notes In July 2014, the Group refinanced its fleet financing debt in France, Italy, Germany and Spain by issuing €350 million worth of senior secured 5.125% notes due in 2021. These notes were issued by EC Finance plc, an SPE, and guaranteed as senior debt by ECI, (the “EC Finance Notes”). This issue was used to redeem the senior secure notes due in 2017 – and also guaranteed by EC Finance plc – in two installments: €250 million in summer 2010 and €100 million in May 2011. This early redemption therefore generated a redemption premium of €17.1 million. These call options provided for in the event of early redemption are considered as embedded derivatives that must be recognized separately at fair value through profit and loss and they are not deemed material at December 31, 2015. 198 Carrying Value EUROPCAR REGISTRATION DOCUMENT 2015 (ii) €475 million senior subordinated notes On May 27, 2015, €475 million senior notes due 2022 were issued at an issue price of 99.289%. and a coupon of 5.75%. On June 29, 2015 a portion of the HY bond proceed was directly transferred to an escrow account dedicated to the redemption of €400 million of Outstanding Subordinated Notes Due 2018 and bearing interest at 9.375%. The remaining proceed was transferred to Europcar Groupe. On June 29, 2015 a portion of the IPO proceeds was directly transferred to an escrow account dedicated to the redemption of the €324 million of Outstanding Subordinated Notes Due 2017 and bearing interest at 11.50%. The remaining proceed was transferred to Europcar Groupe. ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT 26.5 Senior Revolving Credit Facility The Senior Revolving Credit Facility consists of a senior secured revolving credit facility providing for loan advances denominated in euro, or such other currencies as may be agreed upon with the lenders. The purpose of the facility is to provide funding mainly for: a financing advances to be made by a borrower to an SPE to contribute to the financing of fleet acquisition; a working capital needs and general corporate purposes of the Group; a payment to an SPE pursuant to any operating lease; a interest payments due by ECG or any other debtor of the Group pursuant to, inter alia, the Senior Revolving Credit Facility and certain other outstanding liabilities of ECG; a repayment of inter-company loans. The New Senior Revolving Credit Facility was signed on May 12, 2015 and entered into effect on May 28, 2015. The €350 million Senior Revolving Credit Facility matures in 5 years and bears interest at a rate of Euribor + 250 bps (or 275 bps if certain thresholds are achieved). 26.6 (i) Dedicated asset financing Senior asset Revolving Facility The SARF 2010 was initially entered into on July 30, 2010, then amended between Credit Agricole Corporate and Investment Bank acting as lender, Securitifleet Holding (as borrower) and ECI (as borrower agent). Drawings are available to Securitifleet Holding for the sole purpose of financing fleet acquisition and maintenance in France, Italy, Germany and Spain through the Securitifleet companies exclusively. These drawn down amounts are based on the aggregate of all borrowing bases calculated monthly, in substance representing the aggregate of the vehicle fleet residual value (including vehicles for which registration is pending) and the fleet working capital, including related VAT positions. The lender assigned its claims arising under SARF 2010, together with all security and ancillary rights thereto, to FCT Sinople. With respect to these claims, FCT Sinople will issue: (i) FCT Senior Notes to be subscribed periodically by Credit Agricole Corporate and Investment Bank, Royal Bank of Scotland plc., Société Générale, Deutsche Bank, Natixis, BNP Paribas and any other entity which may subscribe to or acquire the FCT Senior Notes as senior subscriber, and (ii) FCT Junior Notes to be subscribed from time to time by ECI. In March 2014, the Group signed an amendment allowing it to extend maturity through July 2017 and to start repayments in January 2017. Europcar also adapted the facility to its financing requirements and limited its commitment to €1 billion. Standard & Poor’s has confirmed its A stable outlook rating. SARF was amended (signed on May 12, 2015 and effective as of June 17, 2015) primarily to extend the maturity of the facility to July 2019 thereof and to lower the overall interest cost fixed to EURIBOR (+1.70%), increase the amount from €1.0 billion to €1,1 billion and permit the participation of two new banks, Lloyds Bank and HSBC France. 03 (ii) United Kingdom fleet financing facilities The United Kingdom fleet has a stand-alone arrangement through the Group’s United Kingdom subsidiaries, including Europcar Group UK Limited, Europcar UK Limited and certain subsidiaries of Europcar UK Limited, comprising a working capital facility and two main leasing facilities (one with Lloyds for GBP 190 million and the other with Lombard for GBP 160 million). In October 2014, all financing lines were renegotiated. As well as obtaining better conditions and expanding the banking pool, the refinancing arrangements increase the United Kingdom entities’ fleet financing facilities to GBP 455 million, maturing in three years with a two-year extension option. The total guaranteed amount available for leasing facilities is GBP 525 million (2014: GBP 555 million). Vehicles are acquired from the manufacturers, then sold to lessors and operated through lease-back agreements. The amount outstanding for these contracts as at December 31, 2015 was GBP 262 million (GBP 273 million at end-2014). Most of the leasing facilities will mature on September 30, 2018 after the first one-year extension option has been exercised. 26.7 Australia asset financing National Australia Bank (the “NAB”), Toyota Financial Services, Volkswagen Financial Services and Alphabet Financial Services have provided Europcar Australia and New Zealand with senior credit facilities (the “Australian Asset Financing Facilities”) that include revolving and non-revolving fleet operating and finance leases for up to AUD 60 million. These facilities are renewed annually in April of each year. EUROPCAR REGISTRATION DOCUMENT 2015 199 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NAB Facilities are secured by fixed and floating charges over Europcar Australia assets, including goodwill and uncalled capital and called but unpaid capital, together with assignment of the related insurance policy. There are also performance guarantees for the facilities. 26.8 operating leases. In certain countries, the operating companies have entered into comprehensive framework operating lease agreements with financial institutions and manufacturers. The financing of our operating leases is mostly correlated to the 6-month Euribor rate, in particular due to contractual terms that match the average length of the holding period of cars. The note on “Financial risk management” provides more information about the Group’s exposure to interest and liquidity risks. Major operating lease The Group finances a portion of its fleet in all countries in which it is present, including Germany, France, Italy and Spain, through NOTE 27 EMPLOYEE BENEFITS As at Dec. 31, 2015 In thousands of € Non-current As at Dec. 31, 2014 Pensions Other LT employee benefits Total Pensions Other LT employee benefits Total 115,849 3,446 119,295 120,945 3,814 124,759 Current 2,944 - 2,944 2,744 - 2,744 TOTAL 118,793 3,446 122,239 123,689 3,814 127,503 27.1 Net liability recognized in the statement of financial position The Group has defined benefit pension obligations for some of the Group’s employees in the United Kingdom, France, Germany, Italy and Belgium. In thousands of euros As at Dec. 31, 2015 As at Dec. 31, 2014 Present value of funded or partially funded obligations (A) (76,045) (74,155) Fair value of plan assets (B) 71,630 67,425 (4,415) (6,730) (114,378) (116,960) - - (118,793) (123,689) 118,793 123,689 - - Surplus/(Deficit) at period end (1) Present value of unfunded obligations (C) Unrecognized prior service costs NET LIABILITY FOR DEFINED BENEFIT OBLIGATIONS AT END OF PERIOD O/w: A statement of financial position liability of A statement of financial position asset of (1) Mainly in United Kingdom. 200 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT 27.2 Movement in net liability recognized in the statement of financial position In thousands of euros Net liability for defined benefit obligations at January 1 As at Dec. 31, 2015 As at Dec. 31, 2014 (123,689) (101,346) Changes in scope of consolidation 156 (912) Settlements (39) - Contributions paid into plan 2,901 2,269 Benefits paid 2,662 3,399 (5,475) (5,861) (7) (12) Defined benefit obligations and fair value of plan assets acquired as part of business combinations 03 Current service cost, interest expense and expected return on plan assets Past service cost Actuarial gains/(losses) recognized in equity 4,179 (21,802) Curtailments 596 569 Foreign currency differences (76) 7 (118,793) (123,689) As at Dec. 31, 2015 As at Dec. 31, 2014 (191,115) (156,416) 596 569 NET LIABILITY FOR DEFINED BENEFIT OBLIGATIONS AT END OF PERIOD 27.3 Movement in defined benefit obligations In thousands of euros Defined benefit obligations at January 1 Curtailments Settlements (39) (3) Defined benefit obligations acquired as part of a business combination 156 (912) Benefits paid 6,603 5,028 Current service cost (3,349) (3,048) Interest on obligations (4,645) (5,199) 5,261 (27,327) (3,891) (3,807) (190,423) (191,115) Actuarial gains/(losses) recognized in equity Foreign currency differences DEFINED BENEFIT OBLIGATIONS AT END OF PERIOD (A)+(C) EUROPCAR REGISTRATION DOCUMENT 2015 201 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT 27.4 Plan assets 2015 2014 Eurozone United-Kingdom In % (average) Equities 0% Debt Other assets 17% Eurozone United-Kingdom 0% 18% 0% 52% 0% 52% 100% (1) 32% 100% 31% (1) Unit-linked portfolios for various insurance policies, which themselves consist of a mix of stocks, bonds and cash, were classified as “other instruments“. 27.5 Movement in defined benefit plan assets As at Dec. 31, 2015 As at Dec. 31, 2014 67,425 55,080 - - Settlements - 3 Fair value of plan assets acquired as part of a business combination - - 2,901 2,269 (3,941) (1,629) 2,519 2,386 In thousands of euros Fair value of plan assets at January 1 Curtailments Contributions paid into plan Benefits paid Expected rate of return on plan assets Actuarial gains/(losses) recognized in equity Foreign currency differences FAIR VALUE OF PLAN ASSETS AT END OF PERIOD 27.6 5,527 3,808 3,789 71,630 67,425 Expense recognized in the income statement for defined benefit plans As at Dec. 31, 2015 In thousands of euros As at Dec. 31, 2014 Current service costs 3,107 3,046 Interest on obligations 4,647 5,199 (2,318) (2,386) Expected rate of return on plan assets Past service cost Curtailments/settlements The expense is recognized in “Personnel costs” as disclosed in Note 5, except for interest costs on benefit plans and expected return on plan asset (€2.3 million). In the three main countries 202 (B) (1,082) EUROPCAR REGISTRATION DOCUMENT 2015 7 12 (148) - 5,295 5,872 (France, Germany and United Kingdom), the estimated charge in the consolidated income statement for 2016, based on the assumptions at December 31, 2015 amounts to €4.9 million. ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT 27.7 Actuarial assumptions Group obligations are valued by an external independent actuary, based on assumptions at the reporting date that are periodically updated. These assumptions are set out in the table below: 2015 Eurozone excl. Germany (1) 2014 Germany UnitedKingdom Eurozone excl. Germany (1) Germany UnitedKingdom 2.00% 2.00% 3.85% 1.80% 1.80% 3.65% Inflation rate 1.00% to 2.00% 1.00% 3.25% 1.00% to 2.00% 1.00% 3.15% Expected rate of salary increase 2.00% to 3.50% 3.25% 2.00% to 3.50% 2.00% 2.75% Expected rate of pension increase 0.00% to 3.00% 1.00% 3.10% 0.00% to 3.00% 1.00% 3.05% Expected rate of return on plan assets 1.75% to 2.00% na 3.85% 1.80% na 3.65% Discount rate 2.00% 03 (1) The eurozone includes plans in Italy, France and Belgium expressed based on a weighted average. The discount rate is the yield at the reporting date on bonds with a credit rating of at least AA that have maturities similar to those of the Group’s obligations. A 0.25% increase in the discount rate would reduce the benefit obligation by €7.9 million; a 0.25% decrease in the discount rate would increase the benefit obligation by €8.2 million. The estimated return on plan assets has been determined based on long-term bond yields. All of the plan assets are allocated to United Kingdom and Belgian employees. 27.8 Assumptions concerning long-term returns on plan assets are based on the discount rate used to measure defined benefit obligations. The impact of the revised IAS 19 is not material for Europcar Groupe. Assumptions regarding future mortality rates are based on best practice and published statistics and experience in each country. Actuarial gains and losses recognized directly in equity (net of deferred tax) In thousands of euros Cumulative opening balance Gain/(loss) recognized during the year/period Cumulative closing balance EUROPCAR As at Dec. 31, 2015 As at Dec. 31, 2014 (41,724) (25,907) 3,785 (15,817) (37,939) (41,724) REGISTRATION DOCUMENT 2015 203 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT 27.9 Experience adjustments 2015 2014 2013 2012 2011 2010 2009 (63,917) (61,369) (50,720) (47,859) (42,325) (38,098) (35,482) Fair value of plan assets 65,992 61,669 49,880 47,155 40,668 36,617 31,286 (surplus)/deficit (2,075) (300) (840) (705) (1,657) (1,481) (4,196) (247) 1,372 313 - 850 - (1,071) 36 1,444 3,174 679 2,434 1,469 In thousands of euros Present value of defined benefit obligations Experience adjustments to plan liabilities Experience adjustments to plan assets 27.10 Contributions to defined contribution plans In 2015, the Group paid contributions into defined contribution plans amounting to €2.7 million (2014: €2.7 million). NOTE 28 PROVISIONS Insurance claim provisions In thousands of euros Balance at January 1, 2014 Reconditioning provisions Other provisions Total 129,769 28,070 40,302 198,141 59,816 72,314 65,268 (1) 197,398 (51,489) (68,738) (22,575) (142,802) (2,252) (295) (4,476) (7,023) Changes in scope of consolidation - - 644 644 Transfers - - 976 976 Actuarial (gains)/losses - - - - Provisions recognized during the period Provisions utilized during the period Provisions reversed during the period Effect of foreign exchange differences BALANCE AT DECEMBER 31, 2014 Non-current Current Balance at January 1, 2015 Provisions recognized during the period 2,339 423 415 3,177 138,183 31,774 80,554 250,511 - - 10,114 10,114 138,183 31,774 70,440 240,397 138,183 31,774 80,554 250,511 138,183 31,774 80,554 250,511 (1) 228,936 73,743 78,904 (77,938) (76,121) (34,372) (188,431) Provisions reversed during the period - - (20,223) (20,223) Changes in scope of consolidation - - - - Transfers - - 1,231 1,231 Provisions utilized during the period Actuarial (gains)/losses Effect of foreign exchange differences BALANCE AT DECEMBER 31, 2015 Non-current Current 76,289 - - - - 2,242 403 586 3,231 136,230 34,960 104,065 275,255 - - 25,168 25,168 136,230 34,960 78,897 250,087 136,230 34,960 104,065 275,255 (1) Including in 2014 a provision relating to the dispute between Europcar and Enterprise Holding Inc. and in 2015 a provision for the ongoing dispute with the French Competition Authority (see Note 32). 204 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT 28.1 Insurance claim provisions Most of these provisions relate to the insurance risks described in the Section “Financial risk management”. For the portion of the self-financed automotive liability risk, Europcar annually establishes a cost schedule for the insurance and brokerage costs, taxes and cost of the self-financed portion for each country. The cost is determined by day of rental and is included in the budget instructions sent to each country at the end of the year. Based on the cost per day of rental, Europcar entities set aside funds to cover costs based on the self-financed portion that will pay claims when benefits are actually due to third parties. contract. These contracts usually stipulate that the vehicles must be returned at the end of a certain period (less than 12 months) and in a certain “condition” (mileage, cleanliness, etc.). Consequently, the Group has commitments to these manufacturers under these contracts and recognizes a provision to cover the cost of restoring the fleet at the balance sheet date. This cost is determined from statistics compiled by the Fleet Department over the last 6 to 12 months. There are no specific key assumptions, but only statistical support. 03 28.3 Other provisions Other provisions relate mainly to reserves for: 28.2 Reconditioning provisions The provision for reconditioning relates to costs incurred for the present fleet at the end of the buy-back agreement period. Europcar acquires a large proportion of its vehicles from car manufacturers with buy-back commitments at the end of the 28.4 a risks and liabilities for damages to cars financed through operating leases; a restructuring costs (personnel costs and the costs of moving the Group’s head office); a litigation costs include litigation with franchisees, employee disputes and accident claims. Provisions added or reversed in the income statement As at Dec. 31, 2015 As at Dec. 31, 2014 Included in “Fleet operating, rental and revenue related costs” ( 2,699) 10,152 Included in “Personnel costs” ( 6,418) (5,841) Included in “Network and head office overhead costs” (1,015) (263) Included in “Other income” (2,779) (86) Included in “Other non-recurring income and expenses” 13,959 29,677 2,311 3,250 15,687 9,980 19,076 46,867 In thousands of euros Included in “Net financing costs” Included in “Income tax” TOTAL PROVISIONS ADDED OR REVERSED EUROPCAR REGISTRATION DOCUMENT 2015 205 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 29 TRADE PAYABLES AND OTHER LIABILITIES The fair values of trade payables correspond to their nominal value. All trade payables and other liabilities fall due within one year. In thousands of euros As at Dec. 31, 2015 As at Dec. 31, 2014 304,911 302,669 Trade payables Other tax payables 8,989 16,007 Deposits 37,379 42,875 Employee related liabilities (1) 70,403 82,930 Liabilities relating to the acquisition of participating interests 3,292 5,385 TOTAL TRADE PAYABLES AND OTHER LIABILITIES 424,974 449,866 In thousands of euros As of Dec. 31, 2015 As at Dec. 31, 2014 Trade receivables (17,148) (18,346) Other receivables (9,206) (11,492) (327) 1,249 (1) Includes €23.7 million relating to the multi-year compensation program in 2014 which was paid in 2015. Tax receivables Inventories 1,294 1,300 Trade payables (4,994) 69,514 Other debt (5,845) 4,304 (13,998) 2,443 (7,020) 1,046 (57,243) 50,018 Employee-related liabilities Tax debt CHANGES IN NON-FLEET WORKING CAPITAL NOTE 30 DERIVATIVE FINANCIAL INSTRUMENTS Total interest rate derivatives eligible for hedge accounting In thousands of euros Interest rate swaps maturing in 2017 (1) - 0.8059% Interest rate swaps maturing in 2020 (3) - 1.099% Nominal Indexation Fair value as at Dec. 31, 2015 Fair value adjustments during period Impact on income statement Impact on OCI 1,000,000 1-month Euribor (16,753) 3,192 - 3,192 600,000 6-month Euribor (22,728) (803) 900 (1,703) Asset swaps 1,600,000 Forward interest rate swaps maturing in 2019 (4) 0.6418% 1,000,000 1-month Euribor (12,609) (12,609) (1,811) (10,798) 900,000 1-month Euribor - (58) - 58 1,300,000 1-month Euribor - - (554) 554 (52,090) (10,162) (1,465) (8,697) Interest rate swaps maturing in 2015 - 0.143% Interest rate swaps maturing in 2015 (2) - 2.43% (1) From 1/19/2015 to 7/17/2017 - following the amendment of the SARF in 2015, the nominal amount was raised from €900 million to €1,000 million. The interest rate was dropped to 0.8059%. (2) Wound up in April 2012 in exchange for a balancing cash payment of €67 million amortized over the initial term of the swap (i.e., through January 2015). (3) Maturity extended until July 2020, change in interest rate at 1.099% and nominal amount raised to €600m. (4) From 7/17/2017 to 7/17/2019. 206 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Nominal Indexation Fair value as at Dec. 31, 2014 Forward interest rate swaps maturing in 2017 (1) - 0.865% 900,000 1-month Euribor (19,945) (19,945) - (19,945) Interest rate swaps maturing in 2018 (3) - 1.489% 500,000 6-month Euribor (21,925) (12,460) - (12,460) 900,000 1-month Euribor (58) 4,225 (2,000) 4,225 1,300,000 1-month Euribor - - (14,258) 14,258 (41,928) (28,180) (16,258) (13,922) In thousands of euros Asset swaps Fair value adjustments during period Impact on income statement Impact on OCI 1,400,000 Interest rate swaps maturing in 2015 - 0.143% Interest rate swaps maturing in 2015 (2) - 2.43% 03 (1) From 1/19/2015 to 7/17/2017. (2) Wound up in April 2012 in exchange for a balancing cash payment of €67 million amortized over the initial term of the swap (i.e., through January 2015). (3) Change in rate to 1.65% in exchange for a balancing cash payment of €2 million, then to 1.4890%, and maturity extended through July 2018. The fair value of a hedging derivative is recorded as a noncurrent asset or liability if the remaining maturity of the hedged item is more than 12 months, and as a current asset or liability if the maturity of the hedged item is less than 12 months. The forward swap agreements qualify for cash flow hedge accounting and therefore the effective portion ofchanges in NOTE 31 fair value is recognized in equity. In 2015, a financial expense of €1.8 million was recorded for the inefficiencies generated by the Eur 1-month forward swap. The consideration of credit risk in the valuation of derivatives had no material impact on fair value as of December 31, 2015. OTHER DISCLOSURES RELATING TO FINANCIAL ASSETS AND LIABILITIES This note presents the Group’s financial instrument fair value measurement methodology. The “Financial risk management” Section in the Significant Accounting Policies provides more information about the Group’s financial risk management policy. The fair value of financial instruments traded in active markets (such as trading and available-for-sale securities) is based on quoted market prices at the reporting date. The quoted market price used for financial assets held by the Group is the current bid price: Level 1 in the fair value measurement hierarchy. The fair value of financial instruments that are not traded in an active market (for example, over-the-counter derivatives) is determined by using valuation techniques. The Group uses a variety of methods and makes assumptions that are based on market conditions existing at each reporting date. Quoted market prices or dealer quotes for similar instruments are used for long-term debt. Other techniques, such as estimated discounted cash flows, are used to determine fair value for the remaining financial instruments. The fair value of interest rate swaps is calculated using the discounted cash flow method: Level 2 in the fair value measurement hierarchy. The carrying amount less impairment provision for trade receivables and payables is assumed to approximate their fair value. Given the maturity of the financing facilities and other debts and their respective interest rates, management has concluded that the fair value of the financial liabilities approximates their respective carrying amounts, except for Loan Notes maturing in 2017, 2018 and 2021 whose fair values were determined using quoted prices on the Euro MTF market at December 31, 2015, December 31, 2014 and December 31, 2013. The fair values of the other financial assets and liabilities (investments, other assets, trade receivables and payables) are close to their carrying amounts in view of their short maturities. EUROPCAR REGISTRATION DOCUMENT 2015 207 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT The fair values of financial assets and liabilities, together with their carrying amount in the statement of financial position, are as follows: Fair value through the income statement Fair value through equity Financial instruments at amortized cost Notes Carrying Value Fair value Trade receivables 22 287,018 287,018 - - 287,018 Deposits and current loans 17 6,046 6,046 - - 6,046 Vehicle buy-back agreement receivables 20 1,024,072 1, 024,072 - - 1,024,072 Fleet receivables 21 501,522 501,522 - - 501,522 Deposits, other receivables and loans 22 In thousands of euros Fair value as at December 31, 2015 TOTAL OF LOANS AND RECEIVABLES 14,987 - - 14,987 1,833,645 - - 1,833,645 - 280 - Investments in non-consolidated entities 17 280 280 Other financial assets 17 88,236 88,236 - - 88,236 Restricted cash 23 97,366 97,366 97,366 - - Cash and cash equivalents 23 146,075 146,075 146,075 - - Derivative assets 30 - - - - - 2,165,602 2,165,602 243,441 280 1,921,881 TOTAL FINANCIAL ASSETS (1) Notes and borrowings 26 801,183 839,109 - - 839,109 Trade payables 29 468,453 468,453 - - 468,453 Fleet payables - 567,931 1,263,783 20 567,931 567,931 - Bank overdrafts and portion of loans due in less than one year 26 1,263,783 1,263,783 - - Derivative liabilities 30 52,090 52,090 - 52,090 3,153,440 3,153,440 - 52,090 TOTAL FINANCIAL LIABILITIES (1) 208 14,987 1,833,645 EUROPCAR REGISTRATION DOCUMENT 2015 3,101,350 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Fair value through the income statement Fair value through equity Financial instruments at amortized cost Notes Carrying Value Fair value Trade receivables 22 260,629 260,629 - - 260,629 Deposits and current loans 17 7,164 7,164 - - 7,164 In thousands of euros Fair value as at December 31, 2014 Vehicle buy-back agreement receivables 20 897,011 897,011 - - 897,011 Fleet receivables 21 460,038 460,038 - - 460,038 Deposits, other receivables and loans 22 TOTAL OF LOANS AND RECEIVABLES 13,225 13,225 - - 13,225 1,638,067 1,638,067 - - 1,638,067 Investments in non-consolidated entities 17 670 670 - 670 - Other financial assets 17 99,179 99,179 - - 99,179 Restricted cash 23 81,795 81,795 81,795 - - Cash and cash equivalents 23 144,037 144,037 144,037 - - Derivative assets 30 - - - TOTAL FINANCIAL ASSETS (1) 1,963,748 1,963,748 225,832 670 1,737,246 Notes and borrowings 26 1,043,069 1,120,820 - - 1,120,820 Trade payables 29 368,913 368,913 - - 368,913 Fleet payables - 491,664 1,127,545 21 491,664 491,664 - Bank overdrafts and portion of loans due in less than one year 26 1,127,545 1,127,545 - - Derivative liabilities 30 41,928 41,928 - 41,928 3,073,119 3,150,870 - 41,928 TOTAL FINANCIAL LIABILITIES (1) 03 3,108,942 (1) Financial assets and liabilities are not offset as they were not contracted with the same counterparties. The level in the fair value hierarchy at which fair value measurements are categorized, for assets and liabilities measured in the statement of financial position, is as follows: In thousands of euros As at Dec. 31, 2015 Level 1 Level 2 Level 3 280 280 - - 243,820 243,820 - - 244,100 244,100 - - As at Dec. 31, 2015 Level 1 Level 2 Level 3 52,090 - 52,090 - 52,090 - 52,090 - Assets measured at fair value Other financial assets Cash and cash equivalents TOTAL In thousands of euros Liabilities measured at fair value Derivative liabilities TOTAL Time-frame for recycling items from OCI to profit and loss: As at Dec. 31, 2015 2016 2017 2018 2019 2020 Recycling of completed operations 1,465 - - - - - Recycling of operations in progress 52,090 17,415 16,719 11,953 5,233 768 In thousands of euros EUROPCAR REGISTRATION DOCUMENT 2015 209 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 32 32.1 OFF-BALANCE SHEET COMMITMENTS Fleet operating leases As at December 31, 2014 and 2015, the Group’s minimum future payments for non-cancellable operating lease commitments are as follows: In thousands of euros As at Dec. 31 2015 As at Dec. 31 2014 Including amounts related to rental fleet Including amounts related to rental fleet Payable: Within 1 year 233,581 185,230 314,276 267,735 From 1 to 5 years 115,339 8,002 115,527 23,607 More than 5 years 37,558 - 33,179 - 386,478 193,232 462,982 291,342 The Group leases vehicles in Germany, Belgium, Portugal, France, Spain, Australia and New Zealand. The Group also leases facilities and other assets. Facilities and other asset leases run for a period of three to nine years in most instances, usually with an option to renew the lease after that date. During 2015, €265.5 million was recognized as an expense in the income statement in respect of operating leases related to the rental fleet (2014: €245.0 million). For assets other than the rental fleet leased under operating leases (mainly rental station facilities), expenses recorded in the 2015 consolidated income statement were €67.1 million (€64.7 million in 2014). 32.3 Asset purchase commitments During the year ended December 31, 2015, the Group entered into contracts to purchase tangible and intangible assets. As of December 31, 2015, purchase agreements amounted to €700,000 versus €200,000 as of December 31, 2014. 32.4 Contingencies and guarantees 1. The main disputes and proceedings currently in progress or that have evolved during the period are as follows: 32.2 Capital commitments for vehicle purchases During 2015 the Group entered into contracts to purchase vehicles. As at December 31, 2015, capital commitments to purchase vehicles amounted to €1,037.5 million (€496.1 million as at December 2014). In 2015, the increase in commitments related to the fleet was due to a larger volume of purchases located mainly in Germany and the UK. 210 EUROPCAR REGISTRATION DOCUMENT 2015 Procedure of the French anti-trust authorities The French Competition Authority (Autorité de la concurrence – ADLC) has initiated a procedure in the vehicle rental sector. On February 17, 2015, the ADLC addressed a statement of objections to Europcar France, as well as to other stakeholders, relating to certain practices that are alleged not to be compliant with French anti-trust regulations. Europcar France lodged its statement of defense brief on May 20, 2015. The Company strongly contests the complaints and the underlying arguments. Further to which the case-handler is expected to submit a report to the ADLC College during the first quarter of 2016. Europcar France will then have two months to respond to this report. The ADLC’s decision would then be expected to be issued several months later, following a closed hearing before its College. ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Any decision imposing a fine may be appealed. This would not in principle suspend the obligation to pay the penalty, unless there is an exceptional procedure to suspend the payment pending appeal. An unfavorable decision could be followed by damages claims brought by third parties. The Group recorded a provision for €45 million of nonrecurring expenses (see Note 10) in its 2015 consolidated financial statements, reflecting the Company’s best estimate of the financial risks at this stage of the procedure in the event that the ADLC were to impose a fine, notwithstanding the Group’s arguments in defense of its position. There is no guarantee that the amount of any fine would not be significantly higher than the provision recognized or that damage claims would not be brought at a later date. 2. The Group has provided various guarantees (mostly joint and several guarantees) to certain third parties (mainly for fleet leasing transactions) within the normal course of business, as well as some specific purpose guarantees, including a €38 million guarantee to Chartis (formerly AIG) for the performance of certain obligations of its selfinsurance program (Loss Retention Agreement), which could be exercised in the highly unlikely event that Europcar were unable to meet its commitments under such Loss Retention Agreement. As at December 31, 2015, ECG had given guarantees worth €26.7 million to suppliers, including Chartis (€43.4 million in December 2014). At that date, contingent assets amounted to €5.1 million (€3.6 million at end-2014). 3. ECG received a vendor warranty granted by the Volkswagen group at the time of the acquisition of Europcar Groupe in 2006. This guarantee has expired and cannot now be called upon except in relation to certain very specific matters. However, relating to previous implementations or such specific implementations, the Company may still receive compensation subject to the completion of ongoing litigation NOTE 33 or pre-litigation and in agreement with Volkswagen on the final amount of such compensations. 4. The Group has granted pledges on some of its assets, in particular subsidiaries’ shares, receivables, bank accounts and business assets. The assets of the Securitifleet group as well as those related to Securitifleet group operations are pledged in favor of EC Finance Notes holders and the lenders of the SARF 2010. Other assets have been pledged in favor of the lenders of the Senior Revolving Credit Facility, except for certain United Kingdom based assets and Australia/New Zealand based assets which are pledged in favor of the local lenders for those respective territories. 03 5. Securitifleet SAS and Securitifleet SL respectively own a substantial part of the fleet leased by, respectively, Europcar France S.A.S and Europcar IB S.A. to their respective clients and have been granted a pledge over their vehicles, with respect to Securitifleet S.A.S, in favor of Crédit Agricole Corporate and Investment Bank and its successors and assignees and, more particularly, in favor of the French securitization mutual fund, FCT Sinople, in accordance with the provisions of articles 2333 et seq. of the French Civil Code (Code civil), and with respect to Securitifleet S.L., in favor of its creditors and its successors and assignees pursuant to a contract known as the “Spanish Securitifleet Financing Agreement” and in accordance with the provisions of article 1863 of the Spanish Civil Code. For the requirements of these pledges, Europcar France SAS and Europcar IB SA were respectively appointed as third party holders (tiers convenu and tercero poseedor de conformidad) in accordance with the provisions of Article 2337 of the French Civil Code and Article 1863 of the Spanish Civil Code, respectively. Consequently, any vehicle returns by clients of Europcar France SAS or Europcar IB S.A. will either have to be made to Europcar France SAS or Europcar IB SA in their capacity as third party holder (tiers convenu and tercero poseedor de conformidad) or to any other entity representing them in such capacity and in no event to Securitifleet France SAS or Securitifleet SL. RELATED PARTIES Under IAS 24, related parties include parties with the ability to control or exercise significant influence over the reporting entity. All business transactions with non-consolidated subsidiaries are conducted at arm’s length. Several members of the Group’s management and Supervisory Board are members of the management bodies of companies with which Europcar Groupe S.A. has relations in the normal course of its business activities. All transactions with these parties are conducted at arm’s length. 33.1 Transactions with related parties controlled by Eurazeo SA The Group has negotiated a management services agreement with Eurazeo. These services are provided by Eurazeo and billed directly to Europcar Groupe S.A.. The services provided by Eurazeo as at December 31, 2015 are presented in the table below. In thousands of euros Services to Eurazeo 1,695 Services from Eurazeo 1,894 EUROPCAR REGISTRATION DOCUMENT 2015 211 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT 33.2 Transactions with entities over which Europcar Groupe exercises significant influence The Group has subscribed to the capital increase of Car2Go Europe in line with its 25% stake for the following amounts: €5.7 million in 2012, €5.0 million in 2013, €5.7 million in 2014 and 12.5 million in 2015. The Group also subscribed to the capital increase of its subsidiary Ubeeqo for €4 million during its acquisition in 2014 and for €5 million in 2015. 33.3 Compensation of key management members In 2015, on the occasion of the Company’s IPO, a new governance structure was put in place. Henceforth the In thousands of euros Salaries and short-term employee benefits Post-employment benefits Termination indemnities Management Board has the authority and responsibility to plan, direct and control the activities of the Group. For this reason, the compensation of its members is detailed below. In 2014, in accordance with the governance structure in force at the time, the compensation of the members of the Group’s Executive Committee was detailed by category. These figures are repeated here for the record. In addition to their salaries, the Group provides non-cash benefits to executive officers and contributes to a postemployment defined benefit plan on their behalf. There were no significant transactions with any companies related directly or indirectly to key management members disclosed in the management report of the Europcar subsidiaries. The remuneration of the Group’s executives amounted to €6.4 million in 2015. The senior executives of the Group were remunerated as follows throughout the year. Salaries and short-term employee benefits include wages, salaries and social security costs. As at Dec. 31, 2015 As at Dec. 31, 2014 6,973 7,421 (1) 41 15 - 313 7,014 7,749 (1) Including the Executive Committee members’ portion of the LTIP, of which €24 million was classified in “Other non-recurring expenses” (Note 10). 212 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT NOTE 34 GROUP ENTITIES Local HQ (city) Country Consolidation method (1) (FC/EM) Voisins-le- Bretonneux France FC Europcar International S.A.S.U. Voisins-le- Bretonneux France FC 100.0% 100.0% EC1 Voisins-le- Bretonneux France FC 100.0% 100.0% Company name % interest % control PARENT COMPANY Europcar Groupe S.A. 03 1. Information on consolidated companies Europcar Holding S.A.S. Voisins-le- Bretonneux France FC 100.0% 100.0% Europcar Lab S.A.S.U. Voisins-le- Bretonneux France FC 100.0% 100.0% Europcar Lab UK Ltd Leicester United-Kingdom FC 100.0% 100.0% E-Car Club Holding Ltd Leicester United-Kingdom FC 60.8% 60.8% London United-Kingdom FC 60.8% 60.8% Voisins-le- Bretonneux France FC 100.0% 100% Weisbaden Germany FC 100.0% 100% Ubeeqo S.A.S. Boulogne-Billancourt France EM 75.7% 75.7% Ubeeqo France S.A.S. Boulogne-Billancourt France EM 75.7% 75.7% Luxembourg Luxembourg EM 75.7% 75.7% Ixelles Belgium EM 75.7% 75.7% Ubeeqo GmbH Düsseldorf Germany EM 75.7% 75.7% Ubeeqo Limited London United-Kingdom EM 75.7% 75.7% Paris France FC 100.0% 8.26% E-Car Club Ltd EC 2 S.A.S.U. PremierFirst Vehicle Rental German Holdings GmbH Ubeeqo Luxembourg Sarl Ubeeqo SPRL Securitifleet Holding S. A Securitifleet Holding Bis S.A.S.U. EC Finance Plc FCT Sinople Europcar France S.A.S. Securitifleet S.A.S.U. Paris France FC 100.0% 0.0% London United-Kingdom FC 0.0% 0.0% Paris France FC 0.0% 0.0% Voisins-le- Bretonneux France FC 100.0% 100.0% Paris France FC 100.0% 8.26% Securitifleet France Location S.A.S.U. Rouen France FC 100.0% 8.26% Parcoto Services S.A.S Rouen France FC 100.0% 100.0% Europ-Hall S.A.U. Monaco Auto Location SAM Besançon France FC 100.0% 100.0% Monaco Monaco FC 100.0% 100.0% Europcar International S.A.S.U. und Co OHG Hamburg Germany FC 100.0% 100.0% Europcar Autovermietung GmbH Hamburg Germany FC 100.0% 100.0% Securitifleet GmbH Hamburg Germany FC 100.0% 5.41% InterRent Immobilien GmbH Hamburg Germany FC 100.0% 100.0% Car2Go Europe GmbH Esslingen Germany EM 25.0% 25.0% Car2Go Deutschland GmbH Esslingen Germany EM 25.0% 25.0% Vienna Austria EM 25.0% 25.0% Car2Go Österreich GmbH Car2Go Italia S.r.l. Car2Go UK Ltd Ogotrac France S.A.S. Car2Go Denmark Car2Go Sweden Milan Italy EM 25.0% 25.0% Birmingham United-Kingdom EM 25.0% 25.0% Paris France EM 25.0% 25.0% Copenhagen Denmark EM 25.0% 25.0% Stockholm Sweden EM 25.0% 25.0% Car2Go Hamburg GmbH Hamburg Germany EM 75.0% 50.0% Europcar S.A. Zaventem Belgium FC 100.0% 100.0% EUROPCAR REGISTRATION DOCUMENT 2015 213 03 ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT Country Consolidation method (1) (FC/EM) % interest % control Madrid Spain FC 100.0% 100.0% Madrid Spain FC 100.0% 0.41% Palma de Mallorca Spain FC 100.0% 100.0% Europcar Italia S.p.A. Bolzano Italy FC 100.0% 100.0% Securitifleet S.p.A. Bolzano Italy FC 99.32% 13.76% Europcar Internacional Aluguer de Automoveis S.A. Lisbon Portugal FC 100.00% 100.0% Europcar Services Unipessoal, LDA. Lisbon Portugal FC 100.0% 100.0% Local HQ (city) Europcar IB S.A. Securitifleet S.L. Company name Ultramar Cars S.L. Europcar United Kingdom Limited Watford United-Kingdom FC 100.0% 100.0% PremierFirst Vehicle Rental EMEA Holdings Ltd Leicester United-Kingdom FC 100.0% 100.0% PremierFirst Vehicle Rental Holdings Ltd Leicester United-Kingdom FC 100.0% 100.0% Provincial Assessors Ltd Leicester United-Kingdom FC 100.0% 100.0% PremierFirst Vehicle Rental Pension Scheme Trustees Ltd Leicester United-Kingdom FC 100.0% 100.0% Europcar Group UK Ltd Leicester United-Kingdom FC 100.0% 100.0% PremierFirst Vehicle Rental Franchising Ltd Leicester United-Kingdom FC 100.0% 100.0% Euroguard Europcar Holding Property Ltd Gibraltar Gibraltar FC 100.0% 100.0% Melbourne Australia FC 100.0% 100.0% Europcar Australia Pty Ltd Victoria Australia FC 100.0% 100.0% G1 Holdings Pty Ltd Victoria Australia FC 100.0% 100.0% CLA Holdings Pty Ltd Victoria Australia FC 100.0% 100.0% CLA Trading Pty Ltd Victoria Australia FC 100.0% 100.0% Eurofleet Pty Ltd Victoria Australia FC 100.0% 100.0% Delta Cars & Trucks Rentals Pty Ltd Victoria Australia FC 100.0% 100.0% Eurofleet Sales Pty Ltd Victoria Australia FC 100.0% 100.0% E Rent a car Pty Ltd Victoria Australia FC 100.0% 100.0% MVS Holdings (Australia) Pty Ltd Victoria Australia FC 100.0% 100.0% MVS Trading Pty Ltd Victoria Australia FC 100.0% 100.0% JSV Trading Pty Ltd Victoria Australia FC 100.0% 100.0% SMJV Ltd Christchurch New Zealand FC 100.0% 100.0% BVJV Ltd Christchurch New Zealand FC 100.0% 100.0% Wilmington, New Castle, Delaware USA FC 100.0% 100.0% Europcar Inc. 2. Information on non-consolidated companies Vehitel 2000 France S.A.S. Suresnes France NC 20.0% 20.0% Vehitel 2000 S.N.C. Suresnes France NC 33.33% 33.33% PremierFirst Marketing Enterprises Middle East Ltd Dubai United Arab Emirates NC 25.0% 25.0% EIR Autonoleggio SRL Rome Italy NC 100.0% 100.0% Voisins-le-Bretonneux France NC 100.0% 100.0% EC 3 S.A.S.U. (1) FC: full consolidation; EM: equity method; NC: not consolidated. Consolidated special purpose entities (SPEs) As part of the securitization program for part of the fleet financing for Germany, France, Italy and Spain, SPEs have been incorporated under the name Securitifleet in each of 214 EUROPCAR REGISTRATION DOCUMENT 2015 those countries and are either 100% owned or controlled (over 90%-controlled) by one of the following SPEs: “Securitifleet Holding SA” or “Securitifleet Holding Bis SAS”, both incorporated in France. The Group consolidates all Securitifleet entities, i.e., the four local Securitifleet companies as well as ACCOUNTING AND FINANCIAL INFORMATION CONSOLIDATED FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT the two Securitifleet holding companies, since they have been created for specific objectives defined by Europcar Groupe. PremierFirst Vehicle Rental Holdings Limited owns 100% of PremierFirst Vehicle Rental Insurances Guernsey Limited, a captive company based in Guernsey in the Channel Islands. This captive company has two types of business: roadside assistance (RAC) and Personal Accident Insurance (PAI). The profits from the RAC and PAI businesses can mostly be distributed by the captive company under strict rules. 90% of the profits must be distributed within 18 months of the year end. The Group’s operating subsidiaries located in France, Spain, the United Kingdom, Portugal, Belgium, Italy (from January 1, 2008) and Germany (from April 1, 2008) buy local automobile liability insurance policies with Chartis (formerly AIG) entities, which reinsure part of such risks with a reinsurance structure hosted by Euroguard, a protected cell reinsurance company. The Group owns a reinsurance cell (9) within Euroguard, which has been consolidated since January 2006. However, the local Europcar entities fund a significant portion of the risk through a Deductible Funding mechanism which is managed via another cell (0) located within Euroguard that acts as a fund manager. The funds hosted in this cell are also consolidated. NOTE 35 Since January 2008, PremierFirst Vehicle Rental Limited has participated in the Group insurance scheme described in the first paragraph above. 03 STATUTORY AUDITORS’ FEES PricewaterhouseCoopers Audit 2013 In thousands of euros 2014 2015 Mazars 2013 Total 2014 2015 2013 2014 2015 Audit Statutory audit, certification, review of individual and consolidated accounts 795 767 798 476 682 666 1,271 1,449 1,464 of which Europcar Groupe 111 193 163 104 193 198 215 386 361 of which fully consolidated subsidiaries 684 574 634 372 489 468 1,056 1,063 1,102 Other diligence and services directly related to the Statutory Auditors’ role 34 209 601 34 171 533 68 380 1,134 159 475 112 463 271 938 of which Europcar Groupe of which subsidiaries SUB-TOTAL 34 50 126 34 59 70 68 109 196 829 976 1,398 510 853 1,199 1,339 1,829 2,597 - - - 145 124 108 - - - Other services provided by the networks to fully consolidated subsidiaries Legal, tax, labor 145 124 Other 108 21 SUB-TOTAL TOTAL 21 145 145 108 - - - 145 145 108 974 1,121 1,506 510 853 1,199 1,484 1,974 2,705 of which Europcar Groupe 111 352 638 104 305 661 215 657 1,299 of which subsidiaries 863 769 868 406 548 538 1,269 1,317 1,406 NOTE 36 SUBSEQUENT EVENTS To management’s knowledge, no events liable to have a material impact on the earnings, assets, business or overall financial position of the Group occurred between January 1 and February 25, 2016. EUROPCAR REGISTRATION DOCUMENT 2015 215 03 ACCOUNTING AND FINANCIAL INFORMATION STATUTORY AUDITORS’ REPORT STATUTORY AUDITORS’ REPORT Statutory Auditors’ report on the consolidated financial statements This is a free translation into English of the statutory auditors’ report issued in French and is provided solely for the convenience of English speaking users. The statutory auditors’ report includes information specifically required by French law in such reports, whether modified or not. This information is presented below the opinion on the consolidated financial statements and includes an explanatory paragraph discussing the auditors’ assessments of certain significant accounting and auditing matters. These assessments were considered for the purpose of issuing an audit opinion on the consolidated financial statements taken as a whole and not to provide separate assurance on individual account captions or on information taken outside of the consolidated financial statements. This report should be read in conjunction with, and construed in accordance with, French law and professional auditing standards applicable in France. (For the year ended 31 December 2015) In compliance with the assignment entrusted to us by your Annual General Meeting, we hereby report to you, for the year ended 31 December 2015, on: a the audit of the accompanying consolidated financial statements of Europcar Groupe; a the justification of our assessments; a the specific verification required by law. These consolidated financial statements have been approved by the Management Board. Our role is to express an opinion on these consolidated financial statements based on our audit. I - Opinion on the consolidated financial statements We conducted our audit in accordance with professional standards applicable in France; those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement. An audit involves performing procedures, using sampling techniques or other methods of selection, to obtain audit evidence about the amounts and disclosures in the consolidated financial statements. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made, as well as the overall presentation of the consolidated financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. In our opinion, the consolidated financial statements give a true and fair view of the assets and liabilities and of the financial position of the Group as at 31 December 2015 and of the results of its operations for the year then ended in accordance with International Financial Reporting Standards as adopted by the European Union. II - Justification of our assessments In accordance with the requirements of article L.823-9 of the French Commercial Code (Code de commerce) relating to the justification of our assessments, we bring to your attention the following matters: Measurement of tangible and intangible assets The Group tests goodwill and intangible assets with an indefinite useful life for impairment and assesses whether long term assets present an indication of impairment, in accordance with the methods set out in note 13 - “Goodwill” and note 14 - “Intangible assets” to the consolidated financial statements. We have reviewed the methods used for the aforementioned test, the methodology applied as well as the estimated future cash flows and underlying assumptions and verified that the information provided in these notes is appropriate. 216 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION STATUTORY AUDITORS’ REPORT Provisions As specified in the note “Significant accounting policies – Provisions” to the consolidated financial statements, the Group records provisions to cover risks. The nature of the provisions recorded in the financial statements under Provisions is described in the note “Financial risk management – Insurance risks” and in the notes 27, 28 and 32 to the consolidated financial statements. Based on the information available at the time of our audit, we ensured that the methods and data used to determine provisions, notably relating to insurance claims, as well as the disclosures regarding the provisions provided in the notes to the consolidated financial statements, are appropriate. These assessments were made as part of our audit of the consolidated financial statements taken as a whole, and therefore contributed to the opinion we formed which is expressed in the first part of this report. 03 III - Specific verification As required by law, we have also verified in accordance with professional standards applicable in France the information related to the Group given in the management report. We have no matters to report regarding the fair presentation and consistency of this information with the consolidated financial statements. Neuilly-sur-Seine and Courbevoie, 25 February 2016 The Statutory Auditors PricewaterhouseCoopers Audit Mazars François Jaumain Isabelle Massa EUROPCAR REGISTRATION DOCUMENT 2015 217 03 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF THE RESULTS OF EUROPCAR GROUPE S.A 3.5 ANALYSIS OF THE RESULTS OF EUROPCAR GROUPE S.A. Please read the following information on the Company’s profits and losses and financial position in conjunction with the Company’s financial statements for the year ended on December 31, 2015, as shown in Section 3.6 “Company financial statements and Statutory Auditors’ report” of this Registration Document. 3.5.1 Revenue of the Company Europcar Groupe reported revenue of €4,543 thousand in 2015, compared with €4,042 thousand in 2014, an increase of 12.4%, breaking down as follows: Revenue Dec. 31, 2014 Dec. 31, 2015 a Management fees in respect of services to subsidiaries (ECI) 2,960 3,197 a Royalty fees on long-term trademark 1,082 1,346 4,042 4,543 in thousand of euros TOTAL 3.5.2 Results of operations of the Company The Company reported an operating loss of €9,772 thousand in 2015, compared with a loss of €4,379 thousand in 2014. The deterioration in the results of operations was due primarily to a 3.5.3 Financial income/(expense) of the Company The Company reported net financial expense of €135,172 thousand in 2015, compared with an expense of €79,258 thousand in 2014, a variation of €55,914 thousand attributable 218 URSSAF (social security) charge levied on free shares granted to management, an increase in wages and salaries, and higher consulting fees. EUROPCAR REGISTRATION DOCUMENT 2015 chiefly to the payment of early redemption premiums on two convertible bonds and the accelerated amortization of transaction costs. ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF THE RESULTS OF EUROPCAR GROUPE S.A 3.5.4 Other information relating to the Company’s separate financial statements for 2015 The profit/(loss) before tax of the Company in the year ended December 31, 2015 was a loss of €114,944 thousand, compared with a loss of €83,637 thousand in the previous year, a deterioration of €31,307 thousand. On the basis of the above items, the result of the Company for the year ended December 31, 2015 was a loss of €119,633 thousand, compared with a loss of €104,639 thousand in the year ended December 31, 2014. The exceptional income/(expense) of the Company was income of €9,002 thousand in the year ended December 31 2015, compared with a loss of €32,411 thousand in the previous year. At December 31, 2015, the total assets of the Company amounted to €1, 463,336 thousand, compared with €1,481,643 thousand at December 31 2014. Income tax was a gain of €16,310 thousand in the year ended December 31, 2015 (for the most part attributable to income from tax consolidation), compared with a gain of €11,409 thousand in the year ended December 31, 2014. The Company had 12 salaried employees at December 31, 2015. 3.5.5 Proposed appropriation of profit The Combined General Meeting of May 10, 2016 will be asked to clear the loss for the year ended December 31, 2015, in the amount of €119,633 thousand, by deducting the full amount 3.5.6 03 from the share, merger and contribution premium, reducing its balance from €767,402 thousand to €647,769 thousand. Dividends paid in respect of the last three years Pursuant to Article 243 bis of the French General Tax Code, you are reminded that no dividend was paid in respect of the last three years. EUROPCAR REGISTRATION DOCUMENT 2015 219 03 ACCOUNTING AND FINANCIAL INFORMATION ANALYSIS OF THE RESULTS OF EUROPCAR GROUPE S.A 3.5.7 Table of results for the last five years (Article R.225-102 of the French Commercial Code) Year ended Year ended Year ended Year ended Year ended Dec. 31, 2011 Dec. 31, 2012 Dec. 31, 2013 Dec. 31, 2014 Dec. 31, 2015 In euros Duration of financial period 12 Capital at year end 12 12 12 - - - - - Share capital (at year end) 782,286,490 782,286,490 446,383,194 446,383,194 143,154,016 Number of ordinary shares 78,228,649 78,228,649 103,810,045 103,810,045 143,154,016 Operations and profit/(loss) - - - - - 6,020,004 6,446,965 4,975,918 4,041,733 4,542,518 Revenue excluding taxes Profit/(loss) before tax, investment, depreciation and amortization, and provisions Income tax Net profit/(loss) for the period (103,269) (67,220,136) (77,942,907) (92,990,176) (127,161,398) 4,595,901 18,455,888 17,533,484 11,409,147 16,310,028 (45,335) (50,706,748) (60,018,663) (104,638,5) (119,632,847) Distributed earnings (losses) 0 0 0 0 0 Earnings per share - - - - - Profit/(loss) after tax, investment, depreciation and amortization, and provisions (1,26) (0,62) (0,58) (0,79) (0,77) Net profit/(loss) for the period (0,58) (0,65) (0,58) (1,01) (0,84) 0 0 0 0 0 Dividend paid Personnel - - - - - 22 21 12 10 9 Payroll 6,132,410 5,623,262 4,529,371 3,740,470 10,114,172 Amounts paid for employee benefits (social security, social services, etc.) 2,205,405 2,580,591 1,751,808 1,418,461 3,180,188 Average headcount 220 12 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS 3.6 COMPANY FINANCIAL STATEMENTS AND STATUTORY AUDITORS’ REPORT COMPANY FINANCIAL STATEMENTS 03 Balance sheet ASSETS Year ended Dec. 31, 2015 In thousands of euros Notes Gross Depreciation and carrying amount amortization Year ended Dec. 31, 2014 Net Net Trademarks 25,000 - 25,000 25,000 Intangible assets 25,000 - 25,000 25,000 1,241,195 - 1,241,195 1,258,517 - - - - 146,378 - 146,378 146,286 105 - 105 8 1,387,678 - 1,387,678 1,404,811 1,412,678 - 1,412,678 1,429,811 87 - 87 112 Investment securities Receivables from investments Loans Other financial assets Financial assets NON-CURRENT ASSETS 11 Advance payments on orders Trade and other receivables 12 18,858 - 18,858 6,463 Other receivables 12 20,533 - 20,533 12,449 Marketable securities - - - - Cash-in-hand and at bank - - - 5 Prepaid and deferred charges 15 - - - 11 Deferred expenses 15 8,064 - 8,064 32,791 Premiums on early redemption of bonds 3,116 - 3,116 - CURRENT ASSETS 50,658 - 50,658 51,832 - - - - 1,463,336 - 1,463,336 1,481,643 Foreign exchange differences – assets TOTAL ASSETS EUROPCAR REGISTRATION DOCUMENT 2015 221 03 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS LIABILITIES AND EQUITY Year ended Dec. 31, 2015 Year ended Dec. 31, 2014 Share capital 143,154 446,383 Share, merger, contribution premiums 767,402 452,978 - - Notes In thousands of euros Legal reserve Retained earnings Net profit/(loss) for the period Regulated provisions (336,845) (104,639) 23,793 23,793 Equity 18 814,716 481,671 Provisions for risks 19 - 25,000 Provisions for expenses - - Provisions - 25,000 476,138 736,725 4 30 Other non-convertible bonds 13 Borrowings from credit institutions Financial liabilities Trade and other payables 476,142 736,755 13 12,042 9,809 12,256 10,436 13 148,148 217,972 32 - 172,478 238,217 648,620 974,972 - - 1,463,336 1,481,643 Tax and social security liabilities Other debt Deferred income Operating liabilities LIABILITIES Foreign exchange differences – liabilities TOTAL LIABILITIES AND EQUITY 222 (119,633) EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS Income statement In thousands of euros Notes Year ended Dec. 31, 2015 Year ended Dec. 31, 2014 Sales of services 3 4,543 4,042 - - Reversals of provisions, amortization and transfers of expenses Other income 4 12,607 2,334 17,150 6,376 (17,282) (5,715) (202) 119 Wages and salaries (5,321) (4,169) Social security contributions (3,800) (990) (317) (0) TOTAL OPERATING INCOME Other purchases and external expenses 5 Taxes, levies and similar payments Other expenses TOTAL OPERATING EXPENSES (26,922) (10,755) OPERATING INCOME (9,772) (4,379) Other interest and similar income 16,878 16,804 4 2 Foreign exchange gains Financial income 7 Interest and similar expense Depreciation, amortization, impairment and provisions Foreign exchange losses Financial expense 7 16,882 16,806 (118,153) (81,410) (33,781) (14,599) (119) (54) (152,054) (96,063) NET FINANCIAL INCOME/(EXPENSES) (135,172) (79,258) RECURRING PROFIT/(LOSS) BEFORE TAX (144,944) (83,637) Exceptional income from management transactions 4,400 7,102 17,323 - 25,000 1,943 46,723 9,045 Exceptional expenses on management transactions (20,398) (16,456) Exceptional expenses on capital transactions (17,323) - - (25,000) (37,721) (41,456) 9,002 (32,411) 16,310 11,409 (119,633) (104,639) Exceptional income from capital transactions Reversals of provisions, impairment and transfers of expenses Exceptional income 8 Depreciation, amortization, impairment and provisions Exceptional expenses 8 EXCEPTIONAL INCOME/(EXPENSES) Income taxes 9 NET PROFIT/(LOSS) EUROPCAR REGISTRATION DOCUMENT 2015 03 223 03 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS Consolidated statement of cash flows Notes In thousands of euros PROFIT/(LOSS) BEFORE TAX Change in provisions 18 Expenses related to the IPO Financing costs Redemption premium Year ended Dec. 31, 2015 Year ended Dec. 31, 2014 (135,943) (116,056) (25,000) 25,000 8,692 - 79,046 80,414 56,010 - OPERATING INCOME BEFORE CHANGES IN WORKING CAPITAL (17,195) (10,642) Change in trade receivables (12,395) (2,826) Change in other receivables (15,966) (7,340) (1,959) 13,414 Change in trade payables Change in other liabilities Cash generated from operations Income taxes received/(paid) 8 14,307 (765) (16,013) 2,483 5,783 22,168 Net interest paid (56,971) (65,712) NET CASH GENERATED FROM/(USED BY) OPERATIONS (84,396) (51,703) Acquisition of intangible assets and property, plant and equipment - - Proceeds from disposal of intangible assets and property, plant and equipment - - 17,323 (17,323) - - 17,323 (17,323) 448,203 - Change in other investments and borrowings (1) Dividends received from associates NET CASH USED BY INVESTING ACTIVITIES Capital increase (3) Issuance of bonds (4) Redemption of bonds (2) 471,623 - (780,010) 69,074 Change in other borrowings (63,888) Payment of refinancing costs (8,832) NET CASH GENERATED FROM/(USED BY) FINANCING ACTIVITIES 67,096 69,074 Cash and cash equivalents at end of period Cash and cash equivalent at beginning of period INCREASE/(DECREASE) IN NET CASH (4) (27) (27) (75) 23 48 (1) Transfer of Ubeeqo securities, acquired by ECG on November 30, 2014 for €17.3 million, to Europcar Lab SASU. (2) Early redemption of the €324 million and €400 million high-yield notes, and payment of their early redemption premiums (€56 million). (3) Capital increases dated May 15 and June 26, 2015, in a total amount of €476.5 million (see Note 18) net of fees paid (€8.7 million recognized in other non-recurring expenses and €19.6 million of the €23.6 million allocated to the issue premium). (4) €475 million in high-yield notes issued at 99.289% of par. 224 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS Notes to the separate financial statements CONTENTS 03 NOTE 1 SIGNIFICANT EVENTS 226 NOTE 2 SIGNIFICANT ACCOUNTING POLICIES 227 229 NOTE 3 BREAKDOWN OF REVENUE NOTE 4 OTHER INCOME 229 NOTE 5 OTHER PURCHASES AND EXTERNAL EXPENSES 229 229 NOTE 6 EXECUTIVE COMPENSATION NOTE 7 NET FINANCING COSTS 230 NOTE 8 EXCEPTIONAL INCOME/(LOSS) 231 NOTE 9 INCOME TAX: BREAKDOWN AND TAX LIABILITIES 231 NOTE 10 TAX GROUP 232 NOTE 11 STATEMENT OF FIXED ASSETS 233 NOTE 12 AMOUNTS AND MATURITIES OF RECEIVABLES 233 NOTE 13 AMOUNTS AND MATURITIES OF PAYABLES 234 NOTE 14 INFORMATION ON RELATED COMPANIES 235 NOTE 15 DEFERRED EXPENSES AND PREMIUMS ON EARLY REDEMPTION OF BONDS 235 NOTE 16 ACCRUED EXPENSES 236 NOTE 17 ACCRUED INCOME 236 NOTE 18 SHAREHOLDERS’ EQUITY 237 NOTE 19 STATEMENT OF PROVISIONS 240 NOTE 20 OFF-BALANCE SHEET COMMITMENTS 241 NOTE 21 WORKFORCE 242 NOTE 22 FREE SHARE GRANTS 242 NOTE 23 SUBSIDIARIES AND AFFILIATES 243 EUROPCAR REGISTRATION DOCUMENT 2015 225 03 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS General principles NOTE 1 1.1. SIGNIFICANT EVENTS Overview and description of the activity performed by the Company Europcar Groupe S.A. (“ECG”) was incorporated on March 9, 2006 with an initial share capital of €235,000 and was converted into a French société anonyme (joint-stock corporation) on April 25, 2006. ECG’s registered offices are located at 2 rue René Caudron, 78960 Voisins le Bretonneux, France. The Europcar Groupe leverages all of its experience in the car rental sector to offer diverse and varied mobility solutions to its customers through the provision of leisure and utility vehicles for short- and medium-term rentals. Under its Europcar and InterRent trademarks, the Group covers a wide range of markets and customers, both private and business, with lowcost or luxury rentals. The net proceeds from the issuance of new shares, in the amount of approximately €441 million, takes into account expenses incurred as part of the transaction. These expenses break down either as: a expenses related to the issuance of new shares in the amount of €23.8 million, charged directly against shareholders’ equity; a IPO fees in the amount of €8.7 million, recorded among exceptional items. Europcar Groupe is the European leader in short-term vehicle rentals. The net proceeds from the issuance of new shares was allocated to the full redemption of the €324 million owed by the Company on subordinated bonds maturing in 2017 and the payment of an early redemption premium of €37 million. At December 31, 2015, 42.3% of Europcar Groupe’s share capital was held by Eurazeo, and 57.7% by private and public investors following its initial public offering on the regulated market of Euronext Paris in June 2015. On May 27, 2015, €475 million of senior notes due 2022 were issued at an issue price of 99.289% of par through the entity Europcar Notes Limited. The proceeds were only available after the listing of the Group’s shares. 1.2. a) Significant events during the year Initial public offering The Company was listed on the regulated market of Euronext Paris on June 26, 2015 (Compartment A; ISIN code: FR0012789949; ticker: EUCAR). Trading in Europcar Groupe shares on the regulated market of Euronext Paris began on June 26, 2015 in the form of share promises (“Europcar Prom“). Settlement and delivery of the shares took place on June 29, 2015 and the first shares were exchanged on the market on June 30, 2015. The offering price was set at €12.25 per share. The IPO involved: a the issuance of new shares as part of a cash capital increase in the gross amount of approximately €475 million, corresponding to net proceeds of approximately €441 million; and a the sale of approximately €404 million (gross) of existing common shares by the Selling shareholders. 226 The main purpose of the Global Offering and the listing of the Company’s shares on Euronext Paris was to enable the Group to reduce its indebtedness, strengthen its financial structure and increase its financial flexibility in order to accelerate its development and continue the deployment of its “Fast Lane” program. EUROPCAR REGISTRATION DOCUMENT 2015 Consequently, on June 29, 2015, the net proceeds, kept in an escrow account until then, were released and partially used to redeem subordinated bonds maturing in 2018 with a principal amount of €400 million and to pay an early redemption premium of €19 million. The balance of the net proceeds from the issuance of new shares and new bonds after these refinancing transactions (i.e. approximately €112 million) was allocated to general corporate purposes. b) Governance During the first half of 2015, and ahead of the Company’s IPO, Europcar Groupe strengthened its governance through the establishment of a Supervisory Board and a Management Board. The Management Board comprises Philippe Germond, Chairman, Caroline Parot, Chief Financial Officer of Europcar Groupe, Ken McCall, Chief Operating Officer, and Fabrizio Ruggiero, Head of Mobility. ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS c) Treasury shares held under the liquidity contract As of July 24, 2015, for a period of one year renewable by tacit agreement, the Company has appointed Rothschild & Cie Banque to implement a liquidity contract on the Europcar share, in compliance with the charter of Ethics established by AMAFI and approved by decision of the AMF on March 21, 2011. For the implementation of this contract, resources of up to €4 million may be allocated to the liquidity account. d) Free share grants The extraordinary General Meeting of the Company’s shareholders held on June 8, 2015 authorized the Company’s Management Board to award free shares in the Company. The Management Board, at its meeting of June 25, 2015, pursuant to the said delegation, accordingly granted free shares to members of the Executive Committee and to 100 of the Group’s managers (see Note 23). e) SAS for a total of €17,323 thousand, corresponding to the net carrying amount. f) Disputes and litigation proceedings At December 31, 2014, various entities of the Group, including ECG, were party to a number of legal disputes and an arbitration proceeding with Enterprise Holdings Inc. (“Enterprise”). On April 30, 2015, the Group and Enterprise signed a settlement agreement putting an end to these proceedings, in consideration of the payment of €12.5 million by ECG and the phased discontinuation of use of the e-moving logo by Europcar (see Note 8). 03 The French Competition Authority (Autorité de la concurrence – ADLC) has initiated a procedure in the vehicle rental sector. On February 17, 2015, the Competition Authority addressed a statement of objections to Europcar France, as well as to other stakeholders, citing certain practices that are allegedly not compliant with French antitrust regulations (see Note 19). Transfer of Ubeeqo securities In order to house its investments in mobility solutions within the same holding company, Europcar Groupe sold, on June 30, 2015, its 70.6% stake in French start-up Ubeeqo, a company specializing in shared in-company mobility, to Europcar Lab NOTE 2 1.3. Subsequent events Not applicable SIGNIFICANT ACCOUNTING POLICIES The annual accounts of Europcar Groupe are prepared in accordance with French generally accepted accounting principles for separate financial statements, pursuant to the French General Accounting Plan (ANC regulation 2014-03 of June 5, 2014 relating to the General Accounting Plan). The accounting policies used in the preparation of the financial statements for the year ended December 31, 2015 are identical to those used for the year ended December 31, 2014. 2.2. Measurement of non-amortized non-current assets At each balance sheet date, Europcar Groupe conducts impairment testing to ensure that the fair value of the trademark at this date is higher than its carrying amount. Impairment is recognized when the carrying amount exceeds the greater of its fair value amount or its value in use. They were prepared in accordance with the historical cost convention. The figures in the Notes are in thousands of euros, unless otherwise stated. 2.3. Financial assets Investment securities and related advances 2.1. Intangible assets This item is comprised exclusively of the Europcar trademark for the “long-term” car rental activity (over one year). Investment securities are recorded at their purchase price, including costs directly attributable to their acquisition. Impairment testing on securities is carried out on the basis of the value of the securities. Value in use is determined using discounted future cash flows based on business plans EUROPCAR REGISTRATION DOCUMENT 2015 227 03 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS established by the management of each investment and approved by Europcar’s management. 2.6. For impairment testing purposes, the three-year plan is extended to five years. The 2016 budget and the 2017 and 2018 business plans were prepared taking into account economic growth forecasts in the countries where the Group operates, current macroeconomic data for each country, air traffic growth forecasts, trends in the vehicle rental market and competitive pressure, as well as new projects and products in the development phase. Beyond 2018, revenue growth assumptions are conservative, and the projected profit margin is stable. A provision is recognized in the balance sheet when the Group has a present legal or constructive obligation as a result of a past event, it is probable that an outflow of resources with no counterparty will be required to settle the obligation, and the amount can be reliably estimated. If this value in use is lower than the carrying amount, impairment is recognized. Investment securities have an acquisition value of €1,234,724 thousand, and are exclusively comprised of Europcar International SASU securities, as well as incidental acquisition costs in the amount of €23,793 thousand. These were the subject of straight-line amortization over five years, and were fully amortized as of December 31, 2015. Provisions If the effect is material, provisions are discounted using a pretax rate that reflects current market assessments of the time value of money and the risks specific to the liability. 2.7. Borrowings and bond issuance costs Borrowings are recorded at their nominal repayment amount. They are not discounted. For bonds issued above par and redeemable at par, the difference is an issue premium. For bonds issued below par and redeemable at a higher amount, the difference is a redemption premium. 2.4. Receivables and payables The redemption premium is recorded in the balance sheet as “deferred expenses,” and is amortized over the term of the loan. Receivables and payables are stated at their nominal value. Impairment is recognized when a risk of non-recovery exists. Unrealized foreign exchange gains are recognized in translation gains, whereas unrealized foreign exchange losses are recognized in translation losses and are subject to a provision for risks and charges. 2.8. Foreign exchange gains and losses corresponding to current accounts are recognized directly in profit or loss, and are not subject to translation adjustments. Europcar gives Company employees retirement bonuses and pensions provided through defined-contribution or definedbenefit plans. 2.5. Europcar Groupe has opted not to recognize its pension obligations. The Company’s obligations are valued by independent actuaries, and are subject to disclosures (see Note 20). Marketable securities: treasury shares Marketable securities are exclusively comprised of Europcar Groupe shares purchased under the terms of the liquidity contract entered into with an investment service provider in accordance with Article L. 225-209 of the French Commercial Code, as amended by Article 15 of Law No. 2012-387 of March 22, 2012 (see Note 14). These shares are measured at acquisition cost. If their probable market value at the balance sheet date is below their acquisition cost, impairment is recognized. 228 EUROPCAR REGISTRATION DOCUMENT Retirement and post-employment benefits 2015 2.9. Capital increase expenses Europcar Groupe has opted to charge the expenses related to the capital increase against the issue premium. ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS Notes to the income statement NOTE 3 BREAKDOWN OF REVENUE Europcar Groupe’s revenue excludes amounts derived from the rebilling of subsidiaries (see Note 4), and breaks down as follows: Amounts as of Dec. 31, 2015 France Excluding France Total Total Provision of services to subsidiaries 3,197 - 3,197 2,960 Franchise revenue 1,346 - 1,346 1,082 4,543 - 4,543 4,042 Amounts as of Dec. 31, 2015 Amounts as of Dec. 31, 2014 12,260 1,987 347 313 - 34 12,607 2,334 TOTAL NOTE 4 03 Amounts as of Dec. 31, 2014 OTHER INCOME Other revenue consists primarily of: Rebilling of fees (1) Rebilling of insurance Miscellaneous TOTAL (1) See Note 5. NOTE 5 OTHER PURCHASES AND EXTERNAL EXPENSES Other purchases and external expenses increased significantly (by €11.6 million) in the year ended December 31, 2015. This is due to the payment of approximately €12 million to various financial intermediaries in connection with the NOTE 6 refinancing of senior credit facilities (Senior asset Revolving Facility or SARF and Revolving Credit Facility or RCF) made in the context of the Company’s IPO. These costs were billed to the various countries (see Note 4). EXECUTIVE COMPENSATION A new governance structure was established at the time of the Company’s IPO in 2015. The Management Board is now the body that has authority and responsibility for planning, directing and controlling the Group’s activities. It is in this capacity that the compensation of its members is set out below. Note that in 2014, and in accordance with the governance in place during that period, it was the compensation of the members of the Group’s Executive Committee that was disclosed by category. The relevant figures are given as a reminder. EUROPCAR REGISTRATION DOCUMENT 2015 229 03 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS In thousands of euros As at Dec. 31, 2015 As at Dec. 31, 2014 8,129 (1) 7,667 Salaries and short-term employee benefits Post-employment benefits Termination indemnities TOTAL 41 15 - 313 8,170 7,995 (1) Of which the portion relating to Management Board members in respect of compensation under the multi-year plan paid in 2015. Europcar Groupe did not make any payments to members of the Supervisory Board in respect of directors’ fees in the year ended December 31, 2015 (as opposed to payments totaling €246,380 in the previous year). NOTE 7 In addition, exceptional compensation of €30,000 was paid to a member of the Supervisory Board for a special assignment involving the provision of assistance in the implementation and monitoring of the Company’s transformation plan. NET FINANCING COSTS Financial income/(loss) was €(135,172) thousand, consisting of: Other interest and similar income Other Amounts as of Dec. 31, 2014 16,878 16,804 4 2 Financial income 16,882 16,806 Interest on bonds (53,593) (60,312) Interest on the revolving credit facility (1,765) (14,735) Interest on intercompany debt (6,785) (6,363) (6,881) (14,599) Amortization of transaction costs Accelerated amortization of transaction costs (1) Early redemption premiums (1) Other Financial expense NET FINANCING COSTS (1) Relative to the €324 million and €400 million bonds redeemed early. 230 Amounts as of Dec. 31, 2015 EUROPCAR REGISTRATION DOCUMENT 2015 (26,900) - (56,010) - (119) (54) (152,054) (96,063) (135,172) (79,258) ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS NOTE 8 EXCEPTIONAL INCOME/(LOSS) Exceptional income/(loss) is primarily composed of: Amounts as of Dec. 31, 2015 Amounts as of Dec. 31, 2014 Transfer of Ubeeqo securities (1) 17,323 - Reversal of provisions (2) 25,000 1,943 - 7,102 4,400 - Repayment of VW liability guarantees Other non-recurring income (3) Other Exceptional income Transfer of Ubeeqo securities (1) Charges to provisions (2) Compensation paid following the “Memorandum of Understanding” (2) IPO fees and related exceptional payments (4) Other exceptional expenses (3) Exceptional expenses EXCEPTIONAL INCOME/(EXPENSES) - - 46,723 9,045 (17,323) - - (25,000) (12,500) - (7,896) (5,508) (2) (10,948) (37,721) (41,456) 9,002 (32,411) 03 (1) Europcar Groupe transferred Ubeeqo shares at their acquisition price (€17.3 million) to Europcar Lab SASU, another member of the Europcar consolidated group (see Note 10). (2) These amounts correspond to the reversal of a provision of €25.0 million related to the dispute between Europcar Groupe and Enterprise Holdings Inc. over the use of the e-logo in the United Kingdom and in respect of the ensuing arbitration proceedings. In 2015, given the outcome of the case, part of the provision recorded was reversed as no longer required (€12.5 million). (3) Including, in 2014, €7 million accrued in respect of lawyers’ fees, particularly in the context of the dispute with Enterprise, and, in 2015, €4.4 million of fees written off once the agreement had been reached. (4) Fees related to the IPO and related exceptional compensation in an amount of €32.5 millions, of which €23.8 million charged to the issue premium and €8.7 million recorded in exceptional expenses. In 2014, the exceptional expense corresponded primarily to the multi-year compensation payable to executives. NOTE 9 INCOME TAX: BREAKDOWN AND TAX LIABILITIES Breakdown Recurring profit/(loss) Exceptional income/(expenses) TOTAL Profit before tax in the year ended Dec. 31, 2015 Current tax Net profit for the year ended Dec. 31, 2015 Net profit for the year ended Dec. 31, 2014 (144,944) 16,310 (128,634) (72,228) 9,002 - 9,002 (32,411) (135,943) 16,310 (119,633) (104,639) Base Income tax effect Detail At a rate of 33.33% Organic 30 (10) Net reduction of the future tax liability 30 (10) As ECG had tax losses in the amount of €813 million as of December 31, 2015, there would have been no tax to recognize if the Company had been taxed separately. EUROPCAR REGISTRATION DOCUMENT 2015 231 03 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS NOTE 10 TAX GROUP Europcar Groupe is the parent company of the French tax group, which includes Europcar International, Europcar Lab, Europcar Holding, Europcar France, Parcoto and EuropHall. Europcar Groupe is the only entity liable for tax for the entire tax group. Each consolidated company is placed in the position it would have been in as regards tax if it had been taxed separately. Tax income and expense on consolidated companies are recognized in the financial statements of Europcar Groupe. 232 EUROPCAR REGISTRATION DOCUMENT 2015 Europcar Groupe, as parent company, recognizes the gain resulting from the effects of tax consolidation in its financial statements. Europcar Groupe accordingly recognized tax consolidation income of €16,310 thousand in 2015. Tax loss carryforwards in respect of the scope of the tax group amounted to €562 million as of December 31, 2015. ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS Notes to the balance sheet NOTE 11 STATEMENT OF FIXED ASSETS Amounts as of Dec. 31, 2014 Additions during the period Reductions during the period Amounts as of Dec. 31, 2015 25,000 - - 25,000 25,000 - - 25,000 1,258,517 - 17,323 1,241,195 146,293 190 - 146,483 1,404,811 190 17,323 1,387,678 Trademarks (2) TOTAL INTANGIBLE ASSETS Investment securities (1) Loans and other financial assets TOTAL FINANCIAL ASSETS 03 (1) Investment securities correspond to the subsidiary Europcar International SASU, wholly-owned by Europcar Groupe and include incidental acquisition expenses (€23,793 thousand). They were the subject of straight-line amortization over five years, and had been fully amortized as of December 31, 2015. The securities of Ubeeqo, held in the proportion of 70.6%, were sold for their net carrying amount of €17,323 thousand to Europcar Lab SASU under the terms of a transfer agreement signed on June 30, 2015. (2) Intangible assets are comprised exclusively of the Europcar trademark for the “long-term” car rental activity (over one year). Since these assets have an indefinite life, they are not amortized. No impairment was recorded on non-current assets. NOTE 12 AMOUNTS AND MATURITIES OF RECEIVABLES Receivables Receivables from investments Loans Trade and other receivables Tax and social security receivables Amounts Gross as of Dec. 31, 2015 ≤ 1 year From 1 to 5 years > 5 years 146,378 146,378 - - 105 105 - - 18,945 18,945 - - 5,191 5,191 - - Associates 16,436 16,436 - - Deferred expenses 11,180 1,428 9,752 - 198,235 188,483 9,752 - Amounts as of Dec. 31, 2015 Amounts as of Dec. 31, 2014 13,435 46 - 1,678 TOTAL Aged analysis of receivables Not past due Overdue by < 30 days Overdue by > 30 days and < 6 months 19 - Overdue by > 6 months and < 1 year 81 27 - - 13,535 1,751 Overdue by > 1 year TOTAL EUROPCAR REGISTRATION DOCUMENT 2015 233 03 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS NOTE 13 AMOUNTS AND MATURITIES OF PAYABLES OPERATING LIABILITIES Liabilities Amounts Gross as of Dec. 31, 2015 ≤ 1 year > 1 year 12,042 12,042 - Trade and other payables Tax and social security liabilities 13,382 13,382 Associates 147,595 147,595 Other debt 553 553 - - - - 173,572 173,572 - Deferred income TOTAL Due Aged analysis of payables as of Dec. 31, 2015 Not past due Due < 45 days ≥ 46 days and ≤ 60 days > 60 days Total. 6,464 53 - 6 47 6,517 187 85 - 4 81 272 6,651 138 - 10 128 6,789 Suppliers within the Group Suppliers outside the Group TOTAL Due Aged analysis of payables as of Dec. 31, 2014 Not past due Due < 45 days ≥ 46 days and ≤ 60 days > 60 days Total. 18 84 - - 84 102 Suppliers outside the Group 226 2,916 1,013 605 1,298 3,142 TOTAL 244 3,000 1,013 605 1,316 3,244 Suppliers within the Group FINANCIAL LIABILITIES Gross amounts as of Dec. 31, 2015 Aged analysis of financial liabilities Other non-convertible bonds Accrued interest Borrowings from credit institutions TOTAL Aged analysis of financial liabilities Other non-convertible bonds Accrued interest Borrowings from credit institutions TOTAL 234 EUROPCAR REGISTRATION DOCUMENT 2015 ≤ 1 year > 1 year 475,000 - 475,000 1,138 1,138 - 4 4 - 476,142 1,142 475,000 Gross amounts as of Dec. 31, 2014 ≤ 1 year > 1 year 724,000 - 724,000 12,725 12,725 - 30 30 - 736,755 12,755 724,000 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS NOTE 14 INFORMATION ON RELATED COMPANIES Gross value Amounts as of Dec. 31, 2015 Amounts as of Dec. 31, 2014 1,241,295 1,258,517 146,383 146,286 5,322 6,463 29,979 12,449 6,517 102 11,419 217,972 ASSETS Ownership Loans Trade and other receivables Other receivables 03 LIABILITIES Trade and other payables Other debt Income statement Financial expense 6,785 6,363 Financial income 16,850 16,804 The information on related companies corresponds to transactions with subsidiaries included in the scope of consolidation as of December 31, 2015, of which Europcar Groupe is the parent company. Eurazeo SA also subscribed to the €475 million high-yield bond in the amount of €15 million. NOTE 15 DEFERRED EXPENSES AND PREMIUMS ON EARLY REDEMPTION OF BONDS As of December 31, 2015, “Deferred expenses” and “Premiums on early redemption of bonds”, in a total amount of €11,180 thousand, included: a refinancing costs incurred on the issuance of high-yield notes maturing in 2022 in the amount of €475 million conducted in May 2015 in a net amount of €5.6 million; a the resulting issue premium in a net amount of €3.1 million, and; a costs related to the renegotiation of the €350 million Revolving Credit Facility maturing in five years commencing in May 2015 in the amount of €2.5 million. These expenses are amortized over the term of the loans. In the year ended December 31, 2014, the balance of bond redemption fees and redemption premiums related to: a issuance costs incurred on the issuance on November 18, 2010 of high-yield notes maturing in 2018 in the amount of €400 million, in a net amount of €5,624 thousand as of 12/31/2014; a issuance costs incurred on the issuance in June 2012 of highyield notes maturing in 2017 in the amount of €324 million, in a net amount of €25,850 thousand as of 12/31/2014; a the renegotiation of the Revolving Credit Facility in May 2012 in the amount of €1,317 thousand as of 12/31/2014. These items were fully amortized following their repayment in 2015. EUROPCAR REGISTRATION DOCUMENT 2015 235 03 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS NOTE 16 ACCRUED EXPENSES Amounts as of Dec. 31, 2015 Amounts as of Dec. 31, 2014 1,138 12,678 1,138 12,678 Supplier creditors excluding FNP fleet 2,331 6,414 Group – Other liabilities – FNP Corporate 2,922 151 5,253 6,565 6,878 2,289 9 17 1,182 690 (159) (50) ASSETS Interest accrued on bonds and other borrowings LOANS AND BORROWINGS LIABILITIES TRADE AND OTHER PAYABLES Provisions for wages Provisions – Other personnel expenses Provisions on accrued social security charges Withholding tax on wages Other accrued expenses TAX AND SOCIAL SECURITY LIABILITIES TOTAL ACCRUED LIABILITIES NOTE 17 2,946 14,766 22,190 Amounts as of Dec. 31, 2015 Amounts as of Dec. 31, 2014 2,256 2,164 ACCRUED INCOME Accrued interest – Loans OTHER FINANCIAL ASSETS Interco – Corporate – FAE Miscellaneous income receivable 2,256 2,164 4,955 4,072 368 368 1 288 TRADE AND OTHER RECEIVABLES 5,324 4,728 TOTAL ACCRUED INCOME 7,580 6,892 Other receivables – FAE 236 465 8,375 EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS NOTE 18 18.1 SHAREHOLDERS’ EQUITY Consolidated statement of changes in equity Share capital Share premium Retained earnings Net profit/ (loss) as at Dec. 31, 2014 446,383 452,978 (336,845) (104,639) - 457,877 Net profit/(loss) for the year ended 12/31/2015 - - - - (119,633) (119,633) Net profit/(loss) for the year ended 12/31/2014 - - (104,639) 104,639 - - In thousands of euros Balance at January 1, 2015 Capital increase preferred shares Capital increase by incorporation of premium Capital decrease Capital increase IPO IPO fees BALANCE AS AT DECEMBER 31, 2015 18.2 73 1,437 - - - 1,510 (99,405) - - - - (441,483) - 441,483 - - - 38,776 436,224 - - - 475,000 - (23,832) - - - (23,832) 143,154 767,402 - - (119,633) 790,922 As at December 31, 2015, the recorded share capital of Europcar Groupe was €143,154,016 and comprised 143,154,016 shares Operation 12/31/2014 Equity 99,405 Share capital and share premium Date Unappropriated earnings with a unit value of one euro each, 142,998,496 common shares, 147,434 category B preferred shares, 4,045 category C preferred shares and 4,041 category D preferred shares. The various corporate actions since January 1, 2015 (in particular within the scope of ECG’s IPO on euronext Paris) are as follows: Share capital Issue premium (in €) Number of shares Nominal value (in €) 446,383,193.50 452,977,636.00 103,810,045 4.300 (336,844,642.72) - 103,810,045 1.055 (in €) 2/24/2015 Capital decrease 5/15/2015 Increase in share capital 8,532.21 1,501,568.74 103,818,131 1.055 6/8/2015 Increase in share capital 98,909,577.00 (98,909,577.00) 103,818,131 2.008 6/8/2015 Capital decrease (104,638,529.00) - 103,818,131 1.000 6/26/2015 Increase in share capital 495,845.00 (495,845.00) 495,845 1.000 6/26/2015 Increase in share capital 38,775,510.00 412,392,604.50 38,775,510 1.000 11/04/2015 Increase in share capital 8,829.00 (8,829.00) 8,829 1.000 11/04/2015 Increase in share capital 7,444.00 (7,444.00) 7,444 1.000 12/15/2015 Increase in share capital 48,257.00 (48,257.00) 48,257 1.000 143,154,016.00 767,401,857.24 143,154,016 1.000 12/31/2015 Each Category A common share gives an entitlement to one vote. Class B, C and D shares are preferred shares within the meaning of Article L. 228-11 of the French Commercial Code, and are devoid of voting rights. Class B preferred shares (the “B Shares”) were issued in July 2011 for executives and employees of the Group, some of whom have since left it, and for Eurazeo. 03 The terms and conditions of the B Shares lay down the conditions under which their holders may convert them into common shares. As such, pursuant to their terms, the B Shares could be converted into common shares upon the occurrence of certain events before the date of publication of the 2015 results of Eurazeo, notably in the event of the admission to trading of the shares of the Company on a regulated market (an “initial public offering”). In such cases, holders of B Shares were able to exercise their conversion rights at any time from EUROPCAR REGISTRATION DOCUMENT 2015 237 03 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS the notification of the proposed IPO until the end of a period of 20 trading days following the date of publication of the 2015 results of Eurazeo (or, if later, until the end of a period of three months following the expiry of lock-up obligations imposed by the underwriters for the IPO). The conversion ratio of B Shares into common shares is determined, depending on the exercise period, by taking into account the return on investment of Eurazeo until the IPO (including the net proceeds from the sale of any shares by Eurazeo as part of the IPO) plus the value of the stake kept by Eurazeo on the basis of the IPO price or, depending on the date of exercise of the conversion right, on the basis of an average market price of the Company’s shares. Holders of B Shares were able to sell part of their shares under the same conditions as those of Eurazeo at the time of the IPO. The balance of the B Shares was subject to lock-up commitments in respect of the underwriters. In the absence of the exercise of conversion rights by a holder of B Shares during the conversion period, the holder’s B Shares will be converted automatically at the end of the conversion period into the same number of common shares of the Company. The C and D Shares were issued by the Management Board of the Company on May 15, 2015, on the basis of an authorization granted by the Shareholders’ Meeting of February 24, 2015. The Class C preferred shares (the “C Shares”) were subscribed by certain of the Group’s executives and employees belonging to the Executive Committee (the “Group C managers”), and the Class D preferred shares (the “D Shares”) were subscribed by Eurazeo, it being stipulated that the D Shares were subject to a promise by Eurazeo to sell them to the Group C managers and a commitment by the Group C managers to purchase them from Eurazeo upon the signature of a guarantee agreement relating to the IPO. The D Shares were transferred by Eurazeo to the Group C managers following the signing of a guarantee agreement as part of the IPO. The total amount of the investment of the Management Board members for the subscription of the C Shares and the purchase of the D Shares from Eurazeo was €925,000 (€550,000 for the Chairman of the Management Board), and approximately €1.7 million for all C Share holders. 238 EUROPCAR REGISTRATION DOCUMENT 2015 The terms and conditions of the C and D preferred shares lay down the conditions under which holders of C and D Shares may convert them into common shares. Thus, in accordance with their terms, in the event of an IPO, the C Shares may be converted into common shares at any time until December 31, 2019; the D Shares may only be converted for a period of one year following the IPO, then in an amount capped at half the outstanding D Shares in the following year, and then in full at the end of a period of two years after the IPO. As from the IPO, the conversion ratio of the C and D Shares into common shares is determined, depending on the exercise period, by taking into account a multiple of the value of the common shares, which varies in line with changes in the value of the common shares. For the purposes of this calculation, the value of the common shares is equal to the weighted average share price over a period of 10 trading days. Under the agreement between the Group C managers and Eurazeo drawn up in conjunction with this transaction, neither C Shares nor D Shares may be transferred (sale to Eurazeo excepted), and common shares resulting from the conversion of the C Shares may not be sold during the term of the lock-up commitment imposed by the underwriters, and in any case not within a minimum period of one year. Neither may they be sold in the amount of the number of shares held by the members of the Management Board and locked up until the end of their term (i.e. the lesser of 10% of shares held before transfer and an amount equal to three times the annual remuneration of the common shares on the date in question). The agreement also lays down the joint rights and duties of the Group C managers and the commitment of such managers to sell their preferred shares to Eurazeo in certain situations should they leave the Group. In the absence of conversion before December 31, 2019, the C and D Shares shall be converted automatically into the same number of common shares of the Company. Shareholders are entitled to receive dividends as declared periodically. There is no preferential dividend. The Group did not distribute any dividends in 2015. ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS The following table shows the breakdown of shareholdings before the Company’s IPO: Shareholders Eurazeo ECIP Europcar Sarl Number of common shares and voting rights Number of Class B preferred shares (4) Number of Class C preferred shares (4) Number of Class D preferred shares (4) Total number of shares Percentage of common shares and voting rights Percentage of share capital 89,947,696 (1) 150,810 (2) - 4,041 90,102,547 86.97% 86.79% 13,480,307 - - - 13,480,307 13.03% 12.98% - 231,232 (3) 4,045 - 235,277 - 0.23% 103,428,003 382,042 4,045 4,041 103,818,131 100.00% 100.00% Executives and employees TOTAL. 03 (1) Including 346,607 shares issued by the Company on October 16, 2007 and later transferred to Eurazeo by Eureka Participations SAS in connection with a complete transfer of assets and liabilities. (2) Including 41,025 Class B preferred shares acquired from Philippe Guillemot, held in escrow (order of June 14, 2012 in legal proceedings). (3) Including 122,783 Class B Preferred Shares still held by former employees. (4) The Class B, Class C and Class D Preferred Shares do not have voting rights. The following table shows the breakdown of Europcar Groupe shareholdings following the Company’s IPO: Number of common shares and voting rights Number of Class B preferred shares Number of Class C preferred shares Number of Class D preferred shares Total number of shares Percentage of common shares and voting rights Percentage of share capital 61,859,208 - - 4,041 61,863,249 43.29% 43.23% ECIP Europcar Sarl 9,232,494 - - - 9,232,494 6.46% 6.45% Executives and employees, and free float 71,814,775 174,923 4,045 - 71,993,743 50.25% 50,32% 142,906,477 174,923 4,045 4,041 143,089,486 100.00% 100.00% Shareholders Eurazeo TOTAL. As at December 31, 2015, the breakdown of shareholders in the share capital was as follows: Shareholders Number of common shares and voting rights Number of Class B preferred shares Number of Class C preferred shares Number of Class D preferred shares Total number of shares Percentage of common shares and voting rights Percentage of share capital 60,544,838 - – – 60,544,838 42.38% 42.29% 9,036,469 - – – 9,036,469 6.33% 6.31% 73,417,189 147,434 4,045 4,041 73,572,709 51.29% 51.39% 142,998,496 147,434 4,045 4,041 143,154,016 100.00% 100.00% Eurazeo ECIP Europcar Sarl Executives and employees, and floating TOTAL Europcar did not cancel any shares in 2015. 18.3 Treasury shares following resources were listed on the liquidity account: a no Europcar Groupe share Under the liquidity contract entrusted to Rothschild relating to the shares of the Europcar Groupe on December 31, 2015 the In number of shares a €100,000 6/29/2015 Increase Reduction Dec. 31, 2015 Treasury shares - 437,227 (437,227) - TOTAL - 437,227 (437,227) - EUROPCAR REGISTRATION DOCUMENT 2015 239 03 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS 18.4 Regulated provisions Amounts as of Dec. 31, 2014 Accelerated depreciation (see Note 2.3) 23,793 - - - 23,793 TOTAL REGULATED PROVISIONS 23,793 - - - 23,793 NOTE 19 STATEMENT OF PROVISIONS Amounts as of Dec. 31, 2014 Provisions for litigation PROVISIONS FOR RISKS 19.1 - (12,500) (12,500) - 25,000 - (12,500) (12,500) - Dispute with Enterprise Holdings Inc. Furthermore, in January 2015, the High Court of Justice of England issued a judgment ordering Europcar Groupe to cease using the “e-moving” logo (an accessory element to the global Europcar brand) in the United Kingdom on the grounds that such logo was confusing and infringed upon prior trademarks of Enterprise Holdings Inc. Europcar Groupe has sought leave to appeal this judgment before the English courts. In its financial statements as of and for the year ended December 31, 2014, Europcar Groupe recorded a provision of €25 million in relation to the two aforementioned proceedings, an amount equal to the risk of certain of the damages that it was able reasonably to estimate as of the closing date. During a second phase of the arbitration proceeding, the arbitrators will determine the compensation for damages incurred by Enterprise as a result of the facts referred to in the arbitration decision of December 9, 2014. The amount of other EUROPCAR REGISTRATION DOCUMENT 2015 Provisions Provisions Additions reversed reversed during during the during the the period Amounts as of period period (used) (unused) Dec. 31, 2015 25,000 In 2007 the Group acquired from Vanguard the operations of National and Alamo in the EMEA region. Vanguard was then acquired by Enterprise and the Group and Enterprise entered into a period of commercial cooperation that lasted until August 2013 during which Europcar Groupe continued to operate the National and Alamo brands in EMEA under a license agreement with Enterprise. Following disputes between the parties over the interpretation of certain provisions of the license agreement, such agreement and the commercial alliance agreement were the subject of an arbitration proceeding that resulted in a decision on December 9, 2014 which, after a transitional period agreed by the parties terminated these agreements as of March 2015. 240 Provisions Additions reversed during during the the period period (used) Provisions reversed during the period reversed during the period Amounts as of (unused) Dec. 31, 2015 damages that the Group may be required to pay as a result of the adverse findings in such decision cannot be reasonably estimated at this stage of the proceeding (the final award of which is not expected to be issued before the second quarter of 2016) and, accordingly, no provision in respect of such other potential damages was recorded in the Group’s financial statements for the year ended December 31, 2014. On April 29, 2015, the Group and Enterprise signed a settlement agreement which put an end to these proceedings, in consideration of the payment of €12.5 million by the Group (paid on May 4, 2015) as well as the phased discontinuation of use of the e-moving logo by Europcar. 19.2 Procedure of the French anti-trust authorities Europcar France lodged its statement of defense brief on May 20, 2015. The Company strongly contests the complaints and the underlying arguments, further to which the ADLC’s case-handler is expected to submit a report to the Competition Authority College during the first half of 2016. Europcar France will then have two months to respond to this report. The ADLC’s decision would then be expected to be issued several months later, following a closed hearing before its College. Any decision imposing a fine may be appealed. This would not in principle suspend the obligation to pay the penalty, unless there is an exceptional procedure to suspend the payment pending appeal. An unfavorable decision could be followed by damages claims brought by third parties. ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS Off-balance sheet items NOTE 20 20.1 OFF-BALANCE SHEET COMMITMENTS Guarantees Pursuant to Article 4 of regulation 2010-02 of September 2, 2010 of the French Accounting Standards Authority, repealed and subsequently included in ANC regulation 2014-03, relating to related party transactions and transactions not recorded in the balance sheet, the financial commitments of the Company, given and received, as of December 31, 2015 are as follows: The Group has commitments with respect to defined benefit retirement plans. This commitment is assessed by an independent actuary using the projected unit credit method. This method requires the use of the specific actuarial assumptions set out below. These actuarial valuations are performed at the period end for each plan by estimating the present value of the amount of future benefits that employees have earned in return for their service in the current and prior periods and factoring in the effects of future salary increases. Guarantees and sureties given The assumptions are: As surety for the Senior Revolving Facility Agreement dated May 31, 2006 as amended, and the relevant coverage documents (ISDA Master Agreement), the Company has made the following pledges to its banks: a discount rate: 1.80%; a secured and irrevocable deposit of borrowers; a expected rate of wage increases: 3.50%. a pledge of Europcar International SASU shares held by the Company; The 2015 service cost was €15 thousand, and the financial cost €2 thousand. 03 a anticipated long-term inflation rate: 1.75%; a expected return on the fund: 2.00%; a pledge of the bank accounts of consolidated companies. Guarantees and sureties received The Company is the beneficiary of a vendor warranty granted by the Volkswagen group at the time of its disposal of Europcar Groupe in 2006. This warranty is expired and can no longer be implemented. However, relating to previous implementations, the Company may still receive compensation subject to the completion of ongoing litigation or pre-litigation and in agreement with Volkswagen on the final amount of such compensations. 20.3 Other commitments Individual training rights As of December 31, 2015, the number of hours of training accumulated corresponding to rights acquired under the French Individual Training Rights scheme (replaced by the Professional Training Account on January 1, 2015) was 594 hours. Employees used a total of 121 hours in 2015. 20.2 Retirement commitments Legal and contractual retirement allowances amounted to €167 thousand (€132 thousand in 2014) based on the valuation method prescribed by ANC recommendation no. 2013-02. EUROPCAR REGISTRATION DOCUMENT 2015 241 03 ACCOUNTING AND FINANCIAL INFORMATION COMPANY FINANCIAL STATEMENTS Further information NOTE 21 WORKFORCE Items as of Dec. 31, 2015 Salaried personnel Personnel seconded to the Company Managers and similar 12 - TOTAL 12 - NOTE 22 FREE SHARE GRANTS The extraordinary General Meeting of the Company’s shareholders held on June 8, 2015 authorized the Company’s Management Board to award free shares in the Company. The Management Board at its meeting held on June 25, 2015 pursuant to said delegation of authority approved the decision and the principle of two grants of free shares. The first plan, “AGA 13 T1“ and “AGA 13 T2“ benefits members of the Group’s Executive Committee. The granting of these free shares, following vesting periods of two to three years, and subject to the beneficiary’s continued employment with the Company at the end of this period, would be conditioned on the achievement of: a for the year ended December 31, 2017: performance conditions related to (i) adjusted corporate EBITDA and (ii) movements in the Company’s stock price as compared with movements in the SBF 120 index. The second free share grant plan, “AGA 100“, benefits the Group’s top 100 executives. The shares will vest following a two-year vesting period, subject to the beneficiary’s continued employment with the Company on the date of allocation and subject to the achievement of performance conditions relating to (i) adjusted corporate EBITDA and (ii) movements in the Company’s stock price as compared with movements in the SBF 120 index. a with respect to the years ended December 31, 2015 and 2016: performance conditions related to adjusted corporate EBITDA; and Changes in respect of free shares during 2015 are as follows: Number of free shares Currently vesting as at January 1, 2015 Allocated 1,991,844 Vested - Canceled (128,511) Currently vesting as at December 31, 2015 1,863,333 The weighted average fair value of the allocated shares was determined on the allocation date by applying the Monte Carlo simulation model. Since the dividend rate was 2.20% (only for 2017) and the borrowing rate was equal to a risk-free rate +1%, the fair values on the allocation date less the dividends discounted during the vesting period and the discounted cost of non-transferability during the lock-up period are equal to: a €11.73 for the AGA 13 T1 plan; 242 EUROPCAR REGISTRATION DOCUMENT 2015 a €6.53 for the AGA 13 T2 plan; a €5.91 for the AGA 100 plan. The employer contribution at the rate of 30% was calculated on a base corresponding to the unit fair value of the shares as estimated at the grant date. The plans are expected to be satisfied by new shares. ACCOUNTING AND FINANCIAL INFORMATION STATUTORY AUDITORS’ REPORT NOTE 23 SUBSIDIARIES AND AFFILIATES Corporate name Share capital Percentage held Gross value of securities Loans, advances Revenue Equity Dividends received Net value of securities Guarantees Net income/ (loss) 110,000 100% 1,217,402 - 98,772 52,638 - 1,217,402 - 78,248 - - - - - 03 Subsidiaries (over 50%) Europcar International SASU (FRANCE) Investments (between 10% and 50%) - STATUTORY AUDITORS’ REPORT Statutory Auditor’s report on the financial statements This is a free translation into English of the statutory auditors’ report on the financial statements issued in French and it is provided solely for the convenience of English speaking users. The statutory auditors’ report includes information specifically required by French law in such reports, whether modified or not. This information is presented below the audit opinion on the financial statements and includes an explanatory paragraph discussing the auditors’ assessments of certain significant accounting and auditing matters. These assessments were considered for the purpose of issuing an audit opinion on the financial statements taken as a whole and not to provide separate assurance on individual account balances, transactions, or disclosures. This report also includes information relating to the specific verification of information given in the management report and in the documents addressed to shareholders. This report should be read in conjunction with, and construed in accordance with, French law and professional auditing standards applicable in France. For the year ended 31 December 2015 To the Shareholders, In compliance with the assignment entrusted to us by your Annual General Meeting, we hereby report to you, for the year ended 31 December 2015, on: a the audit of the accompanying consolidated financial statements of Europcar Groupe S.A.; a the justification of our assessments; a the specific verifications required by law. These financial statements have been approved by the Management Board. Our role is to express an opinion on these financial statements based on our audit. I - Opinion on the financial statements We conducted our audit in accordance with professional standards applicable in France; those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit involves performing procedures, using sample techniques or other methods of selection, to obtain audit evidence about the amounts and disclosures in the financial statements. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made, as well as the overall presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. EUROPCAR REGISTRATION DOCUMENT 2015 243 03 ACCOUNTING AND FINANCIAL INFORMATION STATUTORY AUDITORS’ REPORT In our opinion, the financial statements give a true and fair view of the assets and liabilities and of the financial position of the Group as at 31 December 2015 and of the results of its operations for the year then ended in accordance with French accounting principles. II - Justification of our assessments In accordance with the requirements of article L.823-9 of the French Commercial Code (Code de Commerce) relating to the justification of our assessments, we bring to your attention the following matters: a measurement of investments in subsidiaries: the Company assesses annually the recoverable value of its investments in subsidiaries in accordance with the methods set out in section 2.3 – “Financial assets” note 2 – “Significant accounting policies” to the financial statements. We have reviewed the methods used for the aforementioned assessment and, based on the information available at the time of our audit, we ensured the estimates made by the Company at 31 December 2015 are appropriate. a provisions: as specified in note 2 - “Significant accounting policies” section 2.6 - “Provisions” to the financial statements, the Group records provisions to cover risks. The nature of the provisions recorded in the financial statements under Provisions is described in the note 19 - “Statement of provisions” to the financial statements. Based on the information available at the time of our audit, we ensured that the information given in the notes to the financial statements is appropriate; These assessments were made as part of our audit of the financial statements, taken as a whole, and therefore contributed to the opinion we formed which is expressed in the first part of this report. III - Specific verifications We have also performed, in accordance with professional standards applicable in France, the specific verifications required by French law. We have no matters to report as to the fair presentation and the consistency with the financial statements of the information given in the management report of the Management Board, and in the documents addressed to the shareholders with respect to the financial position and the financial statements. Concerning the information given in accordance with the requirements of article L.225-102-1 of the French Commercial Code (code de commerce) relating to remunerations and benefits received by the directors and any other commitments made in their favour, we have verified its consistency with the financial statements, or with the underlying information used to prepare these financial statements and, where applicable, with the information obtained by your company from companies controlling your company or controlled by it. Based on this work, we attest the accuracy and fair presentation of this information. In accordance with French law, we have verified that the required information concerning the identity of shareholders and holders of the voting rights has been properly disclosed in the management report. Courbevoie and Neuilly-sur-Seine, on 25 February 2016 The Statutory Auditors 244 PricewaterhouseCoopers Audit Mazars François Jaumain Isabelle Massa EUROPCAR REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION OUTLOOK FOR FINANCIAL YEAR 2016 3.7 OUTLOOK FOR FINANCIAL YEAR 2016 3.7.1 Group forecasts for the year ending December 31, 2016 Forecasts in terms of revenue and Adjusted Corporate EBITDA as well as distributions presented below are founded on data, assumptions, and estimates considered as reasonable by Group Management. They are likely to change or be modified due to uncertainties linked, for example, to the economic, financial, competitive and/or regulatory environment, and due to other factors that are unforeseeable as well as by certain transactions, if any. In addition, the materialization of certain risks described in Chapter 2 “Risk factors” of this Registration Document could have an impact on the Group’s activities and its ability to achieve these forecasts. No assurance can be given that the Group’s actual results will be in line with the forecasts below. Finally, the Group considers that Adjusted Corporate EBITDA, although a non-GAAP measure, is a relevant indicator of the Group’s operating and financial performance. The Group’s forecasts are based on its consolidated financial statements as of and for the year ended December 31, 2015. These forecasts are based on the following main assumptions: a no material changes in the accounting principles or scope of consolidation as compared to the Group’s consolidated financial statements as of and for the year ended December 31, 2015; In line with its commitments made at the time of the initial public offering, the Group foresees, for the year ended on December 31, 2016, that it will continue to generate profitable growth, due to its Fast Lane transformation plan: 03 a consolidated revenues increasing between 3% and 5% at constant scope and exchange rates (organic growth) (1), compared to revenues of €2,141.9 million in 2015; a adjusted Corporate EBITDA greater than €275 million, compared to €251 million in 2015. The Company also has an objective to distribute, subject to shareholder approval, annual dividends starting in 2017 in an amount equal to at least 30% of its net profit of the prior fiscal year. The Company’s dividend payment policy (see Section 6.7.1 “Dividend Policy”) will take into account, among other factors, its results of operations, financial position and the achievement of its objectives as set out in this Chapter, as well as restrictions on dividend payments applicable under the terms of its debt instruments. a an estimated annual average GBP/Euro exchange rate of 1.43 and Australian dollar/Euro exchange rate of 0.68. (1) Taking into account the current price of gas. EUROPCAR REGISTRATION DOCUMENT 2015 245 03 ACCOUNTING AND FINANCIAL INFORMATION OUTLOOK FOR FINANCIAL YEAR 2016 3.7.2 Statutory auditors’ report on the profit forecast for the year ending December 31, 2016 PricewaterhouseCoopers Audit 63 rue de Villiers 92208 Neuilly sur Seine MAZARS 61 rue Henri Regnault 92400 Courbevoie – La Défense To the Chairman of the Management Board EUROPCAR GROUPE 2 rue René Caudron Bâtiment Op 78960 Voisins le Bretonneux France Sir, In our capacity as statutory auditors of your company and in accordance with Commission Regulation (EC) no809/2004, we hereby report to you on the profit forecast (“Adjusted Corporate EBITDA”) of Europcar Groupe S.A. set out in section 3.7 - chapter 3 of the 2015 Registration Document (Document de référence 2015). It is your responsibility to compile the profit forecast, together with the material assumptions upon which it is based, in accordance with the requirements of Commission Regulation (EC) n°809/2004 and ESMA’s recommendations on profit forecasts. It is our responsibility to express an opinion, based on our work, in accordance with Annex I, item 13.2 of Commission Regulation (EC) n°809/2004, as to the proper compilation of this forecast. We performed the work that we deemed necessary according to the professional guidance issued by the French institute of statutory auditors (Compagnie nationale des commissaires aux comptes –CNCC) for this type of engagements. Our work included an assessment of the procedures undertaken by management to compile the profit forecast as well as the implementation of procedures to ensure that the accounting policies used are consistent with the policies applied by Europcar Groupe S.A. for the preparation of the historical financial information. Our work also included gathering information and explanations that we deemed necessary in order to obtain reasonable assurance that the profit forecast has been properly compiled on the basis stated. Since profit forecasts, by nature, are uncertain and may differ significantly from actual results, we do not express an opinion as to whether the actual results reported will correspond to those shown in the profit forecast. In our opinion: a the profit forecast has been properly compiled on the basis stated; and a the basis of accounting used for the profit forecasts is consistent with the accounting policies of Europcar Groupe S.A. applied in 2015. This report has been issued solely for the purpose of registering the Registration Document (Document de référence) with the French financial markets authority (Autorité des marches financiers – AMF). Courbevoie and Neuilly-sur-Seine, April 8, 2016 The Statutory Auditors 246 EUROPCAR Mazars PricewaterhouseCoopers Audit Isabelle Massa François Jaumain REGISTRATION DOCUMENT 2015 ACCOUNTING AND FINANCIAL INFORMATION INFORMATION ON MID-TERM TRENDS AND OBJECTIVES 3.8 INFORMATION ON MID-TERM TRENDS AND OBJECTIVES 3.8.1 Recent events 03 A detailed description of the Group’s results for the year ended December 31, 2015 is provided in Section 3.1 “Analysis of Group results” of this Registration Document. 3.8.2 Objectives for the year ending December 31, 2017 The objectives of the Group described below are not forecasts or estimates of Group profit, but reflect the Group’s strategic orientations and action plan, as described in Section 1.5 “Strategy”. The Group’s management believes the data, assumptions and estimates upon which the Group has based these objectives to be reasonable. They are based, in particular, on the Group’s expectations regarding the economic climate, market developments and the anticipated impact of its current “Fast Lane” program. They are likely to evolve or change due to uncertainties related notably to the economic, financial, competitive, and/or regulatory environment, other factors of which the Group is not aware, or due to the occurrence of certain operations. Moreover, the occurrence of certain risks described in Chapter 2 “Risk Factors” of this Registration Document could affect the business of the Group and its ability to implement the objectives described below. The Group provides no assurance that the objectives described in this Section will be met and does not undertake to publish updates to this information. Finally, the Group considers that Adjusted Corporate EBITDA, and the associated margin, non-GAAP measures, are relevant indicators of the Group’s operating and financial performance. The Group confirms the 2017 objectives as announced at the time of the Company’s initial public offering. The Group thus plans to continue implementation of the Fast Lane transformation program. The Group targets organic revenue growth (at constant exchange rates and scope) of between 3% and 5% in 2017. The Group aims to achieve an Adjusted Corporate EBITDA margin in excess of 13% by 2017, compared with an Adjusted Corporate EBITDA margin of 11.7% in 2015 (see the Section “Key figures and significant events of the year” on page 7 of this Registration Document.) Lastly, the Group aims to maintain its corporate leverage ratio (defined as Corporate Net Debt to Adjusted Corporate EBITDA, see the Section “Key figures and significant events of the year” on page 7 of this Registration Document) at a level of less than 1x by the end of fiscal year 2017 (at constant scope of consolidation compared to December 31, 2015). This objective is based on the following assumptions: a improvement in the below-mentioned profitability; a objective to distribute, subject to shareholder approval, annual dividends starting in 2017 in an amount equal to at least 30% of its net profit of the prior fiscal year; a increase in annual capital expenditure (excluding fleet and acquisition of subsidiaries) at a level of approximately €40 million in 2017, relating mainly to information technology; a up to €80 million in financial investments (acquisitions, partnerships) by the end of 2017 for strategic initiatives, including up to €25 million for Lab-related activities; a the possible payment of the amount set aside in the 2015 financial statements to cover the proceedings initiated by the French Competition Authority (see Note 32 to the consolidated financial statements for the year ended December 31, 2015 and Section 2.5 “Administrative, Legal and Arbitration Proceedings”). The Group believes that reducing its leverage ratio (at current scope) could also enable it to benefit from organic growth opportunities that would create value. EUROPCAR REGISTRATION DOCUMENT 2015 247 03 ACCOUNTING AND FINANCIAL INFORMATION SIGNIFICANT CHANGE IN THE FINANCIAL OR BUSINESS POSITION 3.9 SIGNIFICANT CHANGE IN THE FINANCIAL OR BUSINESS POSITION To the Company’s knowledge, there has been no significant change in the Group’s or Company’s financial or business position since December 31, 2015 other than as described in this document. 3.10 COMMENTS FROM THE SUPERVISORY BOARD REGARDING THE MANAGEMENT BOARD’S REPORT AND THE FINANCIAL STATEMENTS FOR THE YEAR ENDED DECEMBER 31, 2015 Europcar Groupe A public limited company with Management Board and Supervisory Board with share capital of €143,154,016 Registered office: 2 rue René Caudron - Bâtiment OP 78960 Voisins-le-Bretonneux Versailles Trade and Companies Register no. 489 099 903 Comments of the Supervisory Board presented to the Combined General Meeting of May 10, 2016 Dear Shareholders, In consideration of Article L. 225-68 of the French Commercial Code, the Supervisory Board has no comment to make concerning the report of the Management Board or the financial statements for the year ended December 31, 2015 and asks the General Meeting to approve all of the resolutions that are proposed by the Management Board. 248 EUROPCAR REGISTRATION DOCUMENT 2015 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION 4.1 CSR ORGANIZATIONAL OVERVIEW 250 4.4 CONCORDANCE TABLES 265 4.1.1 4.1.2 CSR history and current developments CSR Reporting Organization and Governance 250 251 4.5 METHODOLOGY NOTE 267 4.2 EUROPCAR, PROMOTING SUSTAINABLE, SHARED MOBILITY 251 4.6 ILO REPORT 270 1. 4.2.1 4.2.2 Mobility for all our customers and employees Our fleet, driving sustainable, shared mobility 251 253 Attestation regarding the completeness of CSR Information Conclusion on the fairness of CSR Information 4.3 EUROPCAR, RENTING CARS RESPONSIBLY 4.3.1 4.3.2 A business generating local jobs An environmental footprint distributed through the value chain Local suppliers and sub-contractors 4.3.3 2. 270 271 255 255 261 263 EUROPCAR REGISTRATION DOCUMENT 2015 249 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION CSR ORGANIZATIONAL OVERVIEW 4.1 CSR ORGANIZATIONAL OVERVIEW 4.1.1 CSR history and current developments Europcar’s CSR initiative was strengthened in 2005, when the Group adhered to the principles of the United Nations Global Compact. From 2005 through 2012, the Group participated in the Learner Platform, before achieving the Global Compact Active Level in 2013. This means that the Group is required to comply with the United Nations Global Compact’s disclosure and monitoring requirements, including a statement by the Company’s CEO expressing the renewal of its support for the Global Compact, a description of the practical steps taken by the business and a measurement of the results achieved. The Group also launched measures to increase environmental awareness at all of its entities and to establish a dedicated environmental management team. This voluntary internal initiative led to the drafting of an environmental charter, certified in June 2008 by Bureau Veritas, an independent external organization. The charter has been updated several times since and is audited by Bureau Veritas each year. The environmental charter sets forth the Group’s objectives in eight areas: water, energy, air pollution, biodiversity, waste management, environmental awareness and responsibility, risk prevention and management, and the principles and rules applicable to environmental matters. In compliance with one of the charter’s requirement, in 2009, all of the Group’s European operating subsidiaries obtained ISO 14001 (environmental management) certification. The certification is audited by Bureau Veritas each year and must be renewed every three years. The Group’s CSR initiative has been built on the foundations laid in 2009, in particular with the appointment of persons tasked with managing and monitoring environmental questions for each of the Group’s operating subsidiaries and at the Europcar International level. non-financial information publication obligations of its historical reference shareholder, Eurazeo. Following the Company’s IPO, in 2015 this organization was reviewed with the appointment of a Group CSR Director tasked with defining and overseeing the Group’s CSR strategy. This appointment enables the Group to meet its obligation to collect and publish social and environmental information in accordance with Article 225 of the Act No. 2010-788, of July 12, 2010, the so-called “Grenelle 2 Law” (CSR Reporting). 2015 was thus marked by an effort to consolidate the Group’s CSR governance, the establishment of a new reference framework for CSR Reporting to ensure both compliance and operational supervision, and the launch of actions in tune with the Group’s renewed commitment to CSR. In 2015, Europcar carried out work to integrate a CSR dimension into its purchasing policy. The new policy, which is being deployed in the Corporate Countries in the first half of 2016, is based on the results of a comprehensive CSR questionnaire evaluating suppliers on their level of maturity and their CSR risks, and provides for the addition of CSR clauses to calls for tender and supplier contracts. The Group also bolstered its identification and fraud prevention processes across all its activities. The first stage of the Fraud Prevention Plan, covering station fraud, was implemented in the first half of 2015 (1). In 2016, the Group plans to establish a more detailed CSR strategy with action plans for the coming years. In 2012, the Group published its first social and environmental report based on the ISO 26000 recommendations, and put into a place an internal organization to ensure it could meet the (1) See the paragraph “Suppliers and local sub-contractors” at the end of this section. 250 EUROPCAR REGISTRATION DOCUMENT 2015 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, PROMOTING SUSTAINABLE, SHARED MOBILITY 4.1.2 CSR Reporting Organization and Governance To meet the requirements of the Grenelle 2 Law and to speed up the definition of a value-generating CSR strategy, in 2015 the Group consolidated its CSR governance structure as follows: a appointment of a Group CSR Director in charge of CSR Reporting and of defining and implementing the Group’s CSR strategy; a appointment of CSR representatives in the Holdings and Corporate Countries, responsible for forwarding non-financial information and implementation of the Group CSR strategy; a identification of around one hundred CSR Reporting contributors across the Group’s subsidiaries and departments; a drafting of a CSR Reporting protocol detailing all the relevant procedures and methodologies, distributed to all CSR Reporting contributors; a implementation of an internal control process to ensure consistency in CSR Reporting; a appointment of an Independent Third Party Organization to verify the existence and accuracy of CSR Reporting data in accordance with Decree No. 2012-557 of April 24, 2012. Dedicated software (SI-RSE) was used to collect non-financial information, with specific settings to incorporate data from across the Group. The CSR Reporting scope covers the Holdings (Europcar International, Europcar Groupe and the Shared Service Center) and Corporate Countries. 04 For more information on the scope and structure of nonfinancial information collection and consolidation, please refer to the methodology note at the end of this Chapter. 4.2 EUROPCAR, PROMOTING SUSTAINABLE, SHARED MOBILITY 4.2.1 Mobility for all our customers and employees Innovation that supports shared, sustainable mobility dialog, transparency and security systems concerning its stakeholders, i.e. its “customers”, placing them at the heart of its action. Europcar wishes to contribute to society by playing a role in developing tomorrow’s mobility for all. With over 65 years of experience on the vehicle rental market, the Group is continuously driving innovation to provide its customers with an increasingly extensive shared mobility offering. 4.2.1.1 Quality and accessible offering In particular, with Europcar Lab the Group develops new mobility offers and solutions which (1), focusing on usage rather than possession, make it possible to reduce the environmental footprint of society as a whole. In addition to the mobility offering per se and its availability to the widest clientele possible, the Group has also established Promoter Score With a view to continuously improving the quality of its services, the Group tracks customer satisfaction levels based on its Promoter Score program in place since 2011. The program gathers feedback from customers as to whether they would recommend Europcar to friends and family. The Group’s continued efforts to improve the customer experience were reflected by a net increase in the Group’s Promoter Score from 2011 to 2014: 2011 2012 2013 2014 58% 66% 72% 79% (1) See Europcar Lab / Mobility solutions and Europcar® Service Offerings in Section 1.6.2 “Europcar Lab/Mobility solutions”. EUROPCAR REGISTRATION DOCUMENT 2015 251 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, PROMOTING SUSTAINABLE, SHARED MOBILITY Since 2015, Europcar has changed its measurement of customer satisfaction with the adoption of a more potent performance indicator, the “Net Promoter Score” (NPS), i.e. the difference between the brand’s “promoters” and “detractors.” Detailed analysis of the NPS has identified ways to improve the score and monitor the performance of actions undertaken. The method used to gather customer reviews has been harmonized, and the Group’s NPS score was 44.9 in 2015. Part of station employees’ variable compensation (as well as that of all Group employees) is linked to their Net Promoter Score. Station scores are reviewed weekly and action plans implemented based on such reviews. Finally, the Group has a process monitoring tool to manage customer requests and complaints and ensure they are dealt with in the best possible way. This system centralizes all requests, classified by type (duplicate invoice, invoice explanation, payment means and so on), and monitors the time required to process and solve customer requests. In addition to offering a wide range of quality services, the Group also aims to ensure its offers are accessible to the widest possible customer base, by providing modern mobility solutions to all users, including those with a specific budget or other requirements. Affected customers Details of offering Students In France the Student Box offer gives students discounted rates for both utility and leisure vehicle rentals, to facilitate their frequent relocations, in spite of the young drivers’ surcharge. Families In Italy, the “Family” offering was expanded with the addition of a customized package (insurance, child car seat, additional driver, GPS, etc.). Women In Spain, a dedicated package has been developed for female customers that includes the guaranteed availability of the reserved model and comprehensive protection, as well as the gift of an accessory. Bicycle/motorbike riders The Group now rents motorbikes and bicycles at many of its stations. People with reduced mobility In Germany and in the United Kingdom, vehicles fitted with hand controls are available for people with reduced mobility. Cost-sensitive customers Since 2013, the Group offers low-cost rental in most European countries under its attractively priced InterRent brand. This offer allows customers on a low budget to find suitable mobility solutions. The Group also pursues sustainable mobility solutions internally, in particular with the launch of its subsidiary Ubeeqo’s services at its head office. This initiative, known as Bettercar Sharing, provides employees without a company vehicle with courtesy cars they can use for personal and work-related trips at the Europcar International and Europcar France head offices. Europcar International and Europcar France has also implemented a solution in partnership with Wayz-Up, allowing their employees at the Voisins-le-Bretonneux sites near Paris to car pool for their commute. 4.2.1.2 Transparent offering In 2015, the Group committed to a set of 18 measures promoting the transparency of offers made to customers in the European Union. The Group wishes to promote these measures, as it believes they can contribute to improving its customer relations, from the booking stage to when the vehicle is returned by the customer to the station and including the sale of insurance protection. 252 Online assessment and feedback services to improve transparency, customer interaction and satisfaction levels have also been available since 2014. EUROPCAR REGISTRATION DOCUMENT 2015 In practical terms, one of the key measures implemented involved amending the general rental terms and conditions to ensure greater transparency and understanding by the customers. The insurance protection offering, a vital part of Europcar’s customer safety policy, has also been reviewed, and made clearer and more transparent, as well as more consistent between countries where the Group is active. It is now based on three simple packs (basic, medium and premium), offering increasing protection levels and decreasing damage waiver amounts. Lastly, of particular relevance among these transparency boosting measures is an email sent to customers summarizing the key elements of their rental, as well as the applicable terms and conditions after the booking is completed (which are also available at the stations and on the website) or the inclusion of the young driver surcharge at the start of the booking process, where applicable. SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, PROMOTING SUSTAINABLE, SHARED MOBILITY 4.2.1.3 Customer safety and protection Customer safety and protection are a Group priority: from vehicle inspection and maintenance in accordance with written procedures displayed at the preparation sites, the availability of customized insurance protection to meet a range of diverse customer needs, to customer support as part of roadside assistance. In addition to the main guarantee of safety, namely the average age of fleet vehicles (8.9 months across the entire fleet of the Group), Europcar arranges for each vehicle to be inspected and cleaned at the end of every rental and to be maintained according to the manufacturer’s recommendations. Mandatory checks before each departure include dashboard lights (battery, temperature, brake pads, etc.), levels (gasoline, tire pressure, oil, wiper fluid, etc.), rearview mirrors, lights, tires, windshield and body. Europcar must follow the maintenance specifications of the respective manufacturers in order to maintain the warranty and repurchase commitment on the vehicle. Europcar operates vehicle maintenance centers at certain rental stations in the Corporate Countries, providing routine maintenance and light repair facilities for its fleet. Major repairs, in particular if related to collision damage, are generally performed by independent contractors. 4.2.2 The insurance offering, revamped in 2015 to provide greater clarity, covers all the risks customers may be exposed to and offers protection up to full liability waivers. All damage types can be covered: from liability insurance, which is included and mandatory with every rental, to theft, and from vehicle damage (including glass breakage or punctured tires) to the loss of personal effects in the event of an accident. All vehicles rented by Europcar are covered by MTPL (Motor Third Party Liability) policies issued by recognized insurance companies in their markets. Twenty-four hour roadside assistance is available to all customers in the event of any issues during the rental period (accidents, technical faults, lost keys, etc.). The best solution to ensure the customer’s mobility will be identified based on the issue. In general, response time, included in the service level guaranteed by the assistance providers, is around one hour. 04 Lastly, the Group offers its customers the option to access a complete range of equipment that provides a greater level of safety: winter tires or chains, driver assistance systems (parking assist, cruise control, etc.). Our fleet, driving sustainable, shared mobility Fleet description and utilization The functionality economy, which prioritizes the sale of an integrated product-service solution (usage) rather than an individual product or service, is at the core of Europcar’s model. Thanks to the fleet made available by the Group, customers can focus on using rather than owning a vehicle. This approach is increasingly in line with the expectations of society. This shared mobility model is beneficial to the environment, in particular because it leads to far higher utilization rates compared with the use of individual cars. The benefits of the Group’s vehicle purchasing model are even greater, given the average holding period of 8.9 months across the Group at December 31, 2015, which translates into a very young fleet and consequently the Group’s ability to offer its customers vehicles that meet the most recent standards in terms of average consumption, greenhouse gas emissions and safety. During the year ended December 31, 2015, the Group took delivery of approximately 278,500 vehicles and operated an average rental fleet of 205,353 leisure and utility vehicles. To meet its customers’ needs, the Group has diversified its sourcing. In 2015, approximately 30% of its fleet was acquired from Volkswagen, 14% from General Motors, 13% from Fiat, 11% from Renault, 9% from Peugeot Citroen, 7% from Daimler, 6% from Hyundai, 3% from Ford and the remaining 7% from other manufacturers. Across all cars resold in 2015, the Group sold approximately 7 billion mobility kilometers to its customers, of which approximately 60% on Mini, Economy or Compact models. Fleet delivery To meet customer demand and ensure there are always vehicles available at the right time and in the right place, the Group must manage its fleet across the different rental stations. Whenever possible, the Group chooses pooled delivery means (trucks, trains or even ships) and also relies on drivers who move the cars from one station to the other or to the customer’s home, where this service is available. The Group optimizes these trips in both financial and distance traveled terms, thereby minimizing their environmental footprint. In 2015, the distance traveled for vehicle delivery was just 2% of the distance traveled by rented vehicles. EUROPCAR REGISTRATION DOCUMENT 2015 253 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, PROMOTING SUSTAINABLE, SHARED MOBILITY Lastly, in certain countries, the Group offers a “€1 return” option enabling customers to bring back one-way rentals to the point of origin. This enables vehicle retrieval free of charge and avoids the CO2 emissions associated with alternative vehicle recovery, while customers can travel paying only for fuel. In 2015, either directly or through external partners in charge of distributing offers, over 1.6 million kilometers were travelled under the “€1 return” option across the Group. CAR DELIVERY ASSISTED BY BICYCLE In 2015, in eight locations across the country, Germany pilot-tested delivery or collection of reserved vehicles to the home by an employee using a bicycle. The concept is very simple: It enables a reserved vehicle to be delivered or picked up using only one employee, who drives the reserved vehicle on delivery or return, and travels in the opposite direction using a folding bicycle stored in the vehicle’s trunk. The environmental gain is significant since it saves one round trip by car for each delivery or collection (i.e. the accompanying car driven by a second driver in order to bring or take back the employee driving the delivered car). This is an example of value-creating environmental innovation since it also enables the Group to benefit from the related financial savings. Overview of greenhouse gas emissions The table below shows the Group’s greenhouse gas emissions for scopes 1 and 2, corresponding to direct (scope 1) and indirect (scope 2) emissions from energy consumption. The table shows the emissions from internal fuel consumption across the Group as well as energy consumption of head offices and stations within the CSR Reporting scope (electricity and gas). Over and above the internal consumption of fuel, the Group’s internal energy consumption is thus relatively low, mostly originating in the remaining part of the value chain (scope 3): outsourcing of car washing and repairs, upstream carbon associated with car manufacturing, customers’ combustion of oil and fuel, fleet delivery, etc. In t CO2 eq. 2015 Coverage rate Scope 1 20,105 ✔ 95 – 99% Scope 2 Total scope 1 & 2 Thanks to its purchasing policy, based on a short holding period, the Group can always rely on the best possible fleet, as it purchases its vehicles new. Consequently, the average emissions in grams of CO2 per kilometer ✔ (manufacturers’ figures) of the Group’s fleet have been decreasing year after year: 151 146 140 134 127 124 119 120 95% 95 – 99% vehicles for their use, all other things being equal, the mobility services it provides translate into a way to reduce emissions. Given that the average age of vehicles in France is 8/9 years, according to the CCFA survey (1), we can estimate that the average emissions of current vehicles is in line with those of new cars sold in 2007, i.e. approximately 150g CO2/km. In view of the number of kilometers traveled on the Group’s European fleet (excluding commercial vehicles), we estimate the emissions avoided on this scope at roughly 176,000 tCO2e. This means that emissions avoided on this scope represent roughly 20% of the emissions generated by customers on all 7 billion kilometers of mobility provided by the Group. 160 140 6,359 ✔ 26,464 ✔ 118 In addition to the intrinsic benefits of the Group’s model (young fleet and high utilization rates), Europcar spares no effort to reduce its own and its customers’ carbon footprint: 100 Nov-08 Sept-09 Aug-10 Dec-11 Dec-12 Nov-13 Dec-14 Jan-16 This chart shows the emissions of the European scope excluding commercial vehicles. Although it is true that Europcar carries a part of the environmental footprint of its customers by holding a fleet of a a website (2) dedicated to environmental awareness has been developed and shows customers the processes put in place by the Group to reduce its footprint, as well as its “green” vehicle offering (hybrid or electric), accessible to all customers, and lastly offers nine “green tips” for reducing fuel consumption on the road; (1) Committee of French Automotive Manufacturers: The French Automotive Industry, Analysis and Statistics 2015. (2) http://microsite.europcar.com/green/ 254 EUROPCAR REGISTRATION DOCUMENT 2015 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, RENTING CARS RESPONSIBLY a every year the Group increases the proportion of hybrid and electric vehicles in its fleet, based on customer demand and market maturity in terms of both offering and infrastructure. In 2015, Europcar hybrid and electric vehicles traveled over 11 million kilometers; a to raise awareness and to help customers choose, the CO2 emissions of each vehicle (manufacturers’ figures) are posted on the Group’s website during the booking process starting from the first screen and are also included in the customer’s invoice; a to help its Corporate customers prepare their carbon emissions statements, the Group has been providing the “Carbon Emissions Report” since 2011. At the customer’s request, Europcar provides information for calculating and documenting the carbon emissions generated by vehicles rented by their employees. WEFOREST Since 2013, the Group has also taken measures to limit the effects of climate change and increase biodiversity through its collaboration with WeForest. 04 Through this program, the Group gives its customers the chance to offset a portion of their CO2 emissions when they rent Europcar vehicles. WeForest is an international non-profit organization working against climate change. The funds collected are used to finance reforestation and sustainable energy projects. The inclusion of such a carbon-offset program when reserving a vehicle promotes the involvement and awareness of Europcar’s customers in climate change issues. But Europcar also works alongside its customers, since on each reservation, the customer is asked to give 50 euro cents, which are then matched by the Group, enabling 2 trees to be planted in the Burkina Faso desert. 4.3 EUROPCAR, RENTING CARS RESPONSIBLY 4.3.1 A business generating local jobs 4.3.1.1 Group operations Europcar offers vehicles to its Leisure and Corporate customers from stations located at airports, railway terminals, hotels, resorts, office buildings, and other urban and suburban locations. Outside airports, the car rental market is very fragmented, with numerous smaller vehicle rental businesses, each with limited market share and geographical distribution. Within the Subsidiaries in other countries, with 1034 rental stations owned by the Group and approximately 900 stations operated by agents and franchisees that had revenue in 2015, the Group has operations in a diverse range of geographical locations. The Group provides a significant contribution to local dynamics wherever it is present, be it in tourist areas and resorts through its Leisure and Vacation customers, or in business and industrial areas through its Business customers. EUROPCAR REGISTRATION DOCUMENT 2015 255 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, RENTING CARS RESPONSIBLY In particular, with two-thirds of the staff working in the station networks and just one-third in the head offices, the Group is an important local employer: HEAD OFFICE/RENTAL STATION WORKFORCE DISTRIBUTION** (1) Workforce at 12/31 2015 Headcount Head offices 2,466 38% Headcount Stations 4,094 62% The staff of the Holdings and the Shared Services Center have been included in the Head offices headcount. 4.3.1.2 A dynamic approach to workforce management The business is, by nature, very seasonal, with strong fluctuations during the year but also during the week. Consequently, the Group must manage its workforce dynamically to meet the needs of its Leisure and Corporate customers. The geographical breakdown of the workforce is a reflection of the Group’s international operations and its business levels within each country. WORKFORCE DISTRIBUTION BY COUNTRY** Workforce at 12/31 2015 TOTAL Europcar International and Europcar Group Shared Services Center 6,560 ✔ 100% 316 5% 280 4% Germany 1,562 24% France 1,227 19% United Kingdom 1,156 17% Spain 642 10% Australia 473 7% Italy 438 7% Portugal 292 4% Belgium 116 2% 58 1% New Zealand WORKFORCE DISTRIBUTION BY AGE* Workforce at 12/31 2015 Under 25 282 5% From 25 year to 35 years 1,915 33% From 36 year to 45 years 1,931 33% From 46 year to 55 years 1,258 21% 497 8% More than 55 years Among permanent employees, approximately two-thirds of the workforce are aged between 25 and 45 years, 60% have more than 5 years’ service and over 40% more than 10 years’ service. (1) Throughout this section, an asterisk (*) signifies that the data relate to permanent headcount only; two asterisks (**) signify that the data relate to permanent and fixed-term headcount 256 EUROPCAR REGISTRATION DOCUMENT 2015 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, RENTING CARS RESPONSIBLY WORKFORCE DISTRIBUTION MANAGERS/NON-MANAGERS* Workforce at 12/31 2015 Managers 1,512 26% Non-managers 4,371 74% Managers, defined as having responsibility for a team, a budget or a function, account for approximately one-quarter of the Group’s workforce, and are divided between headquarters in Corporate Countries and stations. HIRINGS AND DEPARTURES OVER THE YEAR** 2015 2,048 ✔ Hirings Number of voluntary departures 893 ✔ 41% Number of departures initiated by employer 498 ✔ 23% Number of departures for other reasons (contract ended, retirement) 784 ✔ 36% WORKING TIME ORGANIZATION To meet the mobility needs of its customer base, the Company requires a dynamic approach to its workforce, with the ability to adjust its Human Resources to the level of business. Due to the seasonal nature of the business, with yearly, weekly and 04 even daily peaks, the Group uses different types of contracts depending on the country and in compliance with local regulations, from close-ended contracts of a few weeks or months (for fixed-term staff) to weekly or hourly based contracts (including seasonal staff). The Group thus adjusts its staff to the business, as shown by the graphs below: DIFFERENCE FROM THE ANNUAL AVERAGE OF THE FLEET DIFFERENCE FROM THE ANNUAL AVERAGE FIXED-TERM AND SEASONAL HEADCOUNT 60,000 292 37,114 40,000 250 114 20,000 4,546 50 0 -8,995 -20,000 -40,000 -150 -96 -32,666 Q1 Q2 Q3 Q4 -350 -309 Q1 There is a significant correlation between the fluctuation in temporary and seasonal staff and the changes in the average fleet over the year. Mostly located in the United Kingdom, Germany and Spain, seasonal staff accounted for approximately 2,000 full-time equivalent employees over the year. Q2 Q3 Q4 ORGANIZATION OF WORKING TIME 2015 Proportion of permanent part-time employees* 10.3% Overtime (all types of contracts) (in hours) 301,218 Hours of atypical work (all types of contracts) 242,446 Absenteeism** EUROPCAR 4.6% REGISTRATION DOCUMENT 2015 257 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, RENTING CARS RESPONSIBLY To meet its customers’ demands, Europcar stations need to be open outside normal business hours, principally in the evening, Sundays, and holidays, depending on the country. In all the countries, the Group complies with the applicable regulations under collective bargaining agreements and employees working outside standard hours are paid a premium. multiple and complex national labor laws. With the exception of very few individual proceedings, the Group has not received any type of sanction for failure to comply with the labor regulations of the countries in which it operates. As regulations in the countries where the Group operates are in line with and often stricter than ILO (International Labor Organization) directives, the Group is compliant with said directives. 4.3.1.3 Labor policy The Group promotes a labor policy built on social dialog, diversity and gender equality, and on training and health/safety policies leading to low absenteeism and accident rates, as well as a balanced gender ratio at Group level. With operations in seven European countries as well as in Australia and New Zealand, the Group needs to comply with YOU MAKE THE DIFFERENCE As part of the “You make the difference” program, whose objective is strengthen the corporate culture within the Group, in June 2015 the Company launched a first flagship initiative around its values: the Europcar 2015 Trophies, organized in all the subsidiaries. These trophies reward the attitudes and behaviors the Group wishes to promote. Each quarter, different attitudes related to Group values are highlighted. For 2015, Europcar chose to concentrate on three of its values: commitment, flexibility and trust, and to promote the following attitudes: cooperation, open-mindedness and passion, pro-activeness, influence, simplicity and leadership, etc., LABOR RELATIONS, COLLECTIVE BARGAINING AGREEMENTS, CORPORATE CLIMATE ORGANIZATION OF LABOR RELATIONS The Group abides by local regulations in all countries with regulated labor relations. Accordingly, in France, Germany, Spain, Italy and Belgium, labor relations are built around works councils which discuss any topics as required, in relation to employment, equal opportunities and equality, the Company’s financial position and so on, depending on the country. In Australia and New Zealand, the Group has been proactive in establishing constructive labor relations through team meetings and monthly telephone conferences, yearly roadshows, regular bulletins and emails sent to the employees, and a dedicated email address enabling employees to contact senior management directly. OVERVIEW OF THE COLLECTIVE BARGAINING AGREEMENTS Within the Group, 52 collective bargaining agreements are active as of December 31, 2015, including 8 signed during the year. These collective bargaining agreements cover different subjects such as working time organization, pensions or compensation. SOCIAL CLIMATE AND EMPLOYEE SATISFACTION The Group has implemented and deployed in all of its Corporate Countries and holding companies an internal tool to assess the social climate. Employees are asked to express their level of satisfaction on a scale from 1 to 10 as part of a quarterly survey. The results are then consolidated for each country and analyzed by the Human Resources teams, including regional teams, before being passed on to the General Manager of each subsidiary. Depending on the detailed results and the associated comments that employees are also free to give, action plans are implemented if needed. The satisfaction rate averages 7 out of 10. 258 EUROPCAR REGISTRATION DOCUMENT 2015 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, RENTING CARS RESPONSIBLY HEALTH/SAFETY Within the Group, four collective agreements relating to health or safety were in force at December 31, 2015, one of which was signed during the year. In the majority of the countries where the Group is located, signing health and safety agreements with staff representation bodies is not mandatory. The Group has, however, implemented various measures to reduce the frequency and severity of workplace accidents, which are thus low. In its French subsidiaries, regulation largely covers these measures, but in addition to the CHSCT meetings and keeping records of the Risk Assessment Documents, in 2015 for example, Europcar France introduced an internal report that managers must complete after each accident and on which they can note any preventative measures to be implemented so that the accident does not occur again. In the stations, employees are required to wear Individual Protection Equipment. In certain countries like Germany and Portugal, site safety management is operated in partnership with independent certification bodies, enabling the Group to ensure risks are identified and procedures implemented to minimize them. In other countries such as Spain and the United Kingdom, the Group relies on benchmarks and standards such as OHSAS 18001 (1) or COSHH (2) in order to comply with regulations and define its Health and Safety policy. Italy renewed its OHSAS 18001 certification in 2015. In Australia and New Zealand, various policies and procedures are developed to identify station risks. In addition to the monthly inspection of sites with car washing equipment, and an inspection every hour months for other sites, all employees are trained in health and safety practices when they join the Company and annually thereafter. All job descriptions define the health and safety responsibilities related to it. In Belgium, a Hygiene, Health and Safety and Working Conditions Committee meets every month to review potential risk areas and identify improvements to be made. In the Holding Companies, evacuation drills and staff first aid training are carried out regularly. Workplace accidents Number of workplace accidents Number of days lost time due to workplace accidents Number of fatal workplace accidents in the year Workplace accident frequency rate Workplace accident severity rate 2015 160 3,771 0 12.9 0.3 The activities of Group employees do not cause any occupational illness in any of the Corporate Countries or Holding Companies. In particular, employees of Europcar France are not exposed to levels exceeding the limits set by legislation for any of the factors deemed by legislation to be particularly harsh (cold, noise, posture etc.) However, Europcar France has nonetheless recognized that certain employees, in particular the vehicle preparation agents or customer service agents, could be engaged in tasks deemed “harsh” and a collective bargaining agreement covering this has been agreed with the social partners (unions and management) to mitigate its effects. COMPENSATION POLICY AND SOCIAL SECURITY 04 Over 2015, all benefits and salaries together amount to approximately €266 million. The compensation policy is, depending on the country, based on pay scales in accordance with the collective bargaining agreements, either internal pay scales set by the Company or on local labor market conditions. Europcar complies with local regulations which, in certain countries, regulate compensation for working hours outside of the traditional work week (evenings, weekends and holidays) by offering higher pay to those employees affected. Many employees benefit from a variable component of compensation linked to monthly or annual performance objectives depending on the type of position. At the Group level, more than 20% of the total payroll is variable and based on performance objectives. Benefits ** 2015 Number of employees covered by optional health insurance 2,542 Number of employees covered by optional death and disability insurance 5,064 Number of employees covered by optional retirement insurance 3,215 A large number of employees receive company benefits (health, provident or retirement) providing higher benefit levels than the legal minimums. The granting of this complementary coverage depends on criteria specific to each country, chief among which are age, seniority within the Company, the type of contract (permanent, fixed-term and status as a manager or member of the Executive Committee). In certain countries, these corporate employee benefits enable the Company to build employee loyalty by offering more favorable terms than those in the local market. In all other cases, Europcar complies with its obligations from internal agreements or collective bargaining agreements. (1) OHSAS is an international standard for managing workplace health and safety. (2) COSHH is a set of UK regulations requiring employers to control substances that are hazardous to health. EUROPCAR REGISTRATION DOCUMENT 2015 259 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, RENTING CARS RESPONSIBLY TRAINING AND ANNUAL REVIEWS Staff training is a key factor in the Group’s success. Whether it be at the rental agency counter, where the training of teams in service quality and sales has a direct impact on the brand image and Group profits, or behind the scenes, where the safety of employees and the quality and speed of vehicle preparation is a direct result of training policies, the Group provides training plans in all countries training tailored to each type of job or employee. Employees in head offices also benefit from training plans tailored to their activities. In 2015, 86,530 hours of training were provided. The training objectives are to improve the value of each team, of each team member and to create an environment that maximizes opportunities and minimizes inefficiency. Training plans are defined on the basis of achieving a balance between the economic and performance requirements of the Group, individual aspirations and local regulations. Training plans are also defined based on individual interviews held with the majority of employees, whether or not they are managers, and working in agencies or in head offices. The procedures for annual reviews are formalized and based on performance criteria and objectives, as well as on the areas of commitment and personal development. In the area of youth employment and training, in some countries the Group takes on apprentices, some of whom are then recruited permanently. There were approximately 164 full time equivalent employees taken on as apprentices across the Group in 2015, representing almost 3% of headcount. OUR NEIGHBORHOODS HAVE TALENT Europcar International signed a partnership agreement with the “Nos quartiers ont des talents” (Our neighborhoods have talent) organization in July 2015. This organization puts together companies and young graduates with four or five years of post-high school education, who come from disadvantaged backgrounds and cannot find employment. The organization looks for male and female sponsors within these companies who will be able to help these young people to better understand the working world by coaching them (reviewing CVs, interview practice, following their progress, etc.). Europcar International signed up to this community initiative and as of December 31, 2015 had 16 sponsorships with young people in the Ile-de-France region. ANTI-DISCRIMINATION By drawing on its geographic presence in very different regions, the Group is a significant local employer relying on the diversity of the regions in which it operates in order to recruit. The Group furthermore complies in a proactive way with different local regulations designed to fight discrimination. The Group communicates internally pursuant to legal requirements and trains employees in compliance with non-discrimination principles, both in the recruitment process, where the Human Resources departments are trained in non-discrimination, and in the corporate environment. The majority of countries have formal and internally communicated anti-discrimination policies. In particular, concerning the employment of people with disabilities, no discrimination is practiced in hiring, and in certain countries where it is allowed, positive discrimination is even practiced where possible. In Italy, regulations require recruitment of a minimum percentage of people with disabilities. The Group complies with this law, 260 EUROPCAR REGISTRATION DOCUMENT 2015 with one disabled person recruited in 2015 and 21 in the headcount as of December 31, 2015, which represents approximately 5% of the permanent and fixed-term headcount. In France, despite efforts undertaken to adapt jobs and work with ESAT whenever possible, the Company has not reached the minimum regulatory requirement of 6% of its headcount being people with a disability. MALE/FEMALE EQUALITY** The anti-discrimination policy extends to parity between the sexes and the Group is exemplary in this regard. All antidiscrimination policies of Group subsidiaries state that gender cannot be a selection or remuneration criterion and that is reflected in the figures showing a balance between male and female headcount across the Group. The Group also ensures that both genders are represented within its management and governance, with a female presence in its Management Board and Supervisory Board of 25% and 30% respectively at year-end 2015. SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, RENTING CARS RESPONSIBLY 2015 Men/Women Breakdown Headcount at 12/31 % Men 3,297 ✔ 50.3% Women 3,263 ✔ 49.7% Men on the Management Board 3✔ 75% Women on the Management Board 1✔ 25% Men on the Supervisory Board 7✔ 70% Women on the Supervisory Board 3✔ 30% WOMEN AT EUROPCAR 04 Europcar puts parity and fairness at the heart of its corporate culture. With the development of the “Europcar Women” community and forums, the Group hopes to support the contribution of women internally at all levels and give them the resources to succeed: training, career development, succession planning, and personnel development. In this context, the Group actively supports the PWN (Professional Women’s Network), which is a network of European women whose mission is to support women in their promotion to strategic positions. 4.3.2 An environmental footprint distributed through the value chain As a provider of mobility, the Group holds and maintains on behalf of its customers a substantial fleet of vehicles. The Group’s model is virtuous from the environmental point of view, since it enables Group customers to travel with new and wellmaintained vehicles, thus minimizing consumption, emissions and accident risks. The environmental footprint of the business is thus shared between the customer as user (usage of the vehicle and fuel consumption), the Group (administration and delivery of the fleet) and its sub-contractors (vehicle washing, preparation and repair). As the Group does not carry out any industrial activities, the risks of environmental pollution are thus limited and essentially only concern the washing areas and the fuel storage tanks. Organization of the Group and training related to the environment Since 2007, Europcar has had a pro-active environmental charter, approved by Bureau Veritas, deployed across the Group and addressing the management of the following issues: water, energy, air discharges, biodiversity, waste management, environmental responsibility and risk management. Furthermore, the European Corporate Countries have all been ISO 14001 certified since 2009. This environmental management system has enabled the Group to identify environmental risk areas and implement tailored procedures and training. The amount of provisions and guarantees for environmental risks as of December 31, 2015 is thus insignificant (around €50,000) and no environmental penalties were imposed on the Group in 2015. The Group’s “green” initiatives resulted in its winning the World Travel Awards trophy for World’s Leading Green Transport Solution Company 2015, its sixth consecutive win. Environmental footprint Although the Group carries and shares a part of the environmental footprint of its customers by holding a fleet of vehicles for their use, it also externalizes a significant part of its environmental footprint, essentially comprised of the maintenance, washing and delivery of its vehicle fleet. EUROPCAR REGISTRATION DOCUMENT 2015 261 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, RENTING CARS RESPONSIBLY The footprint shown below thus only shows the Group’s internal consumption: 2015 Consumption Water (cu.m.) Coverage rate 326,512 86% 17,227 ✔ 95% Renewable energy (MWh) 5,375 ✔ 92% Natural gas (MWh) 6,384 ✔ 95% 28,986 ✔ 86-95% 7,462,453 ✔ 99% Electricity (MWh) Total energy excluding fuel (MWh) Fuel consumed internally (liters) The costs related to water and energy consumption are, for a number of stations, included in the premises’ rental charges, and it is difficult to obtain more detailed information. This explains the fact that coverage rate of (1) these figures is not 100%. Beyond the issues of car washing discussed in the following paragraph, the Group has implemented best practices as quickly as possible for reducing water and energy consumption in its head offices and networks: timed self-closing faucets, low flush toilets, lighting operated by motion detectors, replacement of existing lighting by LED lighting, air conditioning automatically shut off after 8 pm, etc. The Group’s non-hazardous waste is mainly from office uses and paper. The Group considers these impacts to be non-material in relation to its activity and has therefore not implemented any strategy to collect this information. Various steps have nevertheless been carried out across the Group (head offices and networks) to reduce paper and office waste as much as possible and increase their recycling. In addition to sorting, collecting and recycling this type of waste, the Group’s main initiative in this area is to go paperless in the billing and contract signing procedures. In 2015, more than 1,220,000 invoices were neither printed nor sent by mail to Group customers, representing a paperless rate of 12.5% across the whole Group (Leisure and Corporate customers), and 25% on Leisure customers alone. The classification of waste as hazardous waste depends on local regulations. The Group mainly produces the following hazardous waste: computer waste and toners for the head offices, and neon lights, batteries and sludge from hydrocarbon separators in the stations. The Group complies with local regulations for waste treatment and implements treatment and recycling procedures guided by its ISO 14001 environmental management system. 2015 Consolidated Group data Coverage rate Quantity produced 318 87% Quantity recycled 119 93% Tons In terms of its ground footprint, the Group has areas used permanently for head offices and the network and parking lots actively managed according to the activity. The orders of magnitude and the types of area occupied by the Group (basement or on an upper level) are not such as to make ground usage a significant issue for the Group in terms of environmental impact. The Group has 267 ✔ tanks used mainly to stock oil and fuel. The Group complies with local regulations covering the ownership and operation of reservoirs to stock oil and fuel and also uses procedures implemented in compliance with ISO 14001 to reduce leakage risks. Accordingly, the tanks are regularly monitored and a significant number of them are equipped with leak detectors, alarms and double bottoms. No leaks were detected in 2015. Car washing In addition to the environmental and carbon footprint related to the typical lifecycle of cars (manufacture, transport, usage, maintenance, end of life), the Group’s main environmental impact relates to the cleaning of cars, which is the source of water, energy and chemical product consumption. (1) For more information on the coverage rate, please refer to the methodology note. 262 EUROPCAR REGISTRATION DOCUMENT 2015 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, RENTING CARS RESPONSIBLY In certain countries, such as Germany, the washing of cars is almost entirely sub-contracted (outside of the station) to the extent that the Group does not have its own washing equipment. In other countries, the Group has washing facilities operated either by Group employees or by sub-contractors. In 2015, the Group started work to analyze the consumption related to both internal and sub-contracted car washing. The purpose of this work is to understand and reduce the impact of car washing in terms of its consumption of resources (energy, water and chemical products) and discharges into the environment. Nevertheless, many steps are already in use within the Group, sometimes enabling a very substantial reduction in the impacts from car washing, in terms of both water and energy resource consumption, and pollution risks: in a washing gantry, but cleaned by hand as necessary and without water, thus saving substantial amounts of water, energy and chemical products on a Group scale, even if the number of vehicles prepared this way remains marginal; a many stations, including the biggest in all countries, are equipped with a filtration system (hydrocarbon separators, decanters, active charcoal filters) and used water recycling system operating in an almost closed circuit. Thanks to these systems, between 70% and 80% of the water required for each wash comes from the recycling circuit, depending on the type of equipment, and only the remaining water required is taken from the water supply network. Including hot countries and areas of water stress, there were no restrictions on water usage in 2015, and the Group did not incur any penalties in this regard. 04 a when the vehicle (in general a very short-term rental) returns in an almost immaculate state on the exterior, it is not washed 4.3.3 Local suppliers and sub-contractors Breakdown between suppliers and sub-contractors Corporate social responsibility (CSR) policy in the value chain Present in Europe, Australia and New Zealand, the Group makes 99% of its purchases in these geographic regions and has contracts with only approximately 30 suppliers in Asia or South America, representing approximately 0.2% of the Group’s purchasing volumes. As well as being a significant provider of local employment, the Group is also a purchaser, with relationships with a large number of local suppliers, often small companies. NUMBER OF DIRECT SUPPLIERS 20,000 18,000 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 18,075 1,459 32 Europe The Pacific North America 19 11 Asia South America 0 The Group measures and monitors the risk level of its suppliers depending, on the one hand, on the potential social risks (which are limited given the geographic areas in which the Group operates) and on the other hand, on the supplier’s revenue from Europcar (dependency risk). To further understand and manage its supply chain, and to follow an improvement process with its suppliers, in 2015, the Group undertook major work to formalize the way it takes into account CSR progress and risk criteria in its purchasing policy. From the inclusion of CSR clauses in tenders and contracts, to a complete CSR questionnaire sent to all its existing or potential suppliers, this new policy will be deployed in all Subsidiaries in 2016. Africa With more than 19,500 suppliers, the Group has essentially two supplier types: Group suppliers (fleet, insurance, bank, IT, etc.) and a very large number of local suppliers enabling each station to operate locally (repairers, transporters, recruitment agencies, etc.). EUROPCAR REGISTRATION DOCUMENT 2015 263 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION EUROPCAR, RENTING CARS RESPONSIBLY Fraud prevention and fight against corruption and money-laundering The Group’s Internal Audit Department oversees identification and fraud prevention processes for all of its activities. This process was strengthened in 2015 by a Fraud Prevention Plan, the first part of which, covering station fraud was implemented in the first half-year. non-compliance situations and risks, as well as to present any corrective measures taken; (ii) ensure that all employees have received training related to the Group’s values charter, conflicts of interest, personal data protection and competition law over the course of the fiscal year; and (iii) certify, in particular, the absence of any conflicts of interest and compliance with anti-corruption rules, personal data protection, labor laws and human rights. The Group has implemented a signed reporting policy. Under this policy, the managers of the Group’s different subsidiaries sign an annual compliance letter. The purpose of the compliance letter is in particular to (i) notice and analyze Moreover, in the context of its compliance program (including anti-corruption, compliance with economic sanctions, antifraud), the Group has recently adopted a data-processing tool allowing for the identification of at-risk commercial partners. AUSTRALIA/NEW ZEALAND Group employees are trained in anti-corruption rules every two years as part of training related to the “Competition and Customers” act. A code of conduct governing the relationship with suppliers and specifying the required standards of integrity and conduct must be signed by all employees authorized to send purchase orders. Finally, employees must sign an annual conflict of interests or potential conflict of interests declaration. 264 EUROPCAR REGISTRATION DOCUMENT 2015 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION CONCORDANCE TABLES 4.4 CONCORDANCE TABLES Section SOCIAL INFORMATION Employment Total headcount and breakdown of employees 4.3.1.2 4.3.1.3 Hirings and dismissals 4.3.1.2 Compensation and its change 4.3.1.3 04 Working time organization Working time organization 4.3.1.2 Absenteeism 4.3.1.2 Employee Relations Organization of labor relations 4.3.1.3 Overview of the collective bargaining agreements 4.3.1.3 Health and safety Health and safety conditions at work 4.3.1.3 Summary of the agreements signed relating to health and safety at work 4.3.1.3 Workplace accidents and occupational illnesses 4.3.1.3 Training policies 4.3.1.3 Total number of training hours 4.3.1.3 Training Equal treatment Measures taken to promote equality between men and women 4.3.1.3 Measures taken to promote employment and inclusion of disabled persons 4.3.1.3 Anti-discrimination policy 4.3.1.3 Promotion and respect for the provisions of the ILO’s fundamental conventions Respect for the freedom of association and right to collective bargaining 4.3.1.3 Elimination of discrimination in matters of employment and occupation 4.3.1.3 Elimination of forced or compulsory labor n/a, see note on methodology Effective abolition of child labor n/a, see note on methodology ENVIRONMENTAL INFORMATION General Environmental Policy Company organization to take environmental questions into account 4.1.1 4.1.2 4.3.2 Training and information regarding environmental protection 4.3.2 Resources dedicated to environmental risk and pollution prevention 4.3.2 Amount of environmental risk provisions and guarantees 4.3.2 EUROPCAR REGISTRATION DOCUMENT 2015 265 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION CONCORDANCE TABLES Section Pollution and Waste Management Prevention, reduction or remediation measures for air, water, and soil discharges severely affecting the environment 4.2.2 4.3.2 Measures to prevent recycle and eliminate waste 4.3.2 Taking noise pollution and any other form of pollution specific to an activity into account n/a, see note on methodology Sustainable Use of Resources Water consumption and water supply depending on local constraints Consumption of raw materials and measures taken to improve the efficiency of their use 4.3.2 n/a, see note on methodology Energy consumption, the measures taken to improve energy efficiency and use of renewable energy 4.3.2 Ground use 4.3.2 Climate change Greenhouse gas emissions 4.2.2 Adapting to the consequences of climate change n/a, see note on methodology Protection of Biodiversity Measures taken to protect and increase biodiversity n/a, see note on methodology SOCIAL INFORMATION Territorial, economic and social impacts of the Company’s activity Regarding employment and regional development 4.3.1.1 On neighboring or local populations 4.3.1.1 Relationships maintained with persons or organizations interested in the Company’s activity. Conditions for dialogue with these persons or organizations 4.2.1 Partnership or sponsorship initiatives 4.2.2 Sub-contractors and suppliers Taking account social and environmental issues in the purchasing policy 4.3.3 Importance of sub-contracting and taking into account suppliers’ and sub-contractors’ social and environmental responsibility 4.3.3 Fair trade practices Action taken to prevent corruption; 4.3.3 Measures taken to promote consumer health and safety Other actions taken to promote human rights 266 EUROPCAR REGISTRATION DOCUMENT 4.2.1.2 4.2.1.3 n/a, see note on methodology 2015 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION METHODOLOGY NOTE 4.5 METHODOLOGY NOTE As a listed company and in accordance with Article 225 of Law No. 2010-788, July 12, 2010, the so-called “Grenelle 2” Law, Europcar is required to publish consolidated non-financial data in its Registration Document. Period and Scope of CSR Reporting The CSR Reporting period is the calendar year from January 1, 2015 to December 31, 2015. The scope of CSR Reporting covers the Holding Companies (ECI, ECG and the Shared Services Center) and the Corporate Countries (France, Germany, United Kingdom, Italy, Spain, Portugal, Belgium, Australia and New Zealand), including InterRent stations. 04 It does not include data from stations purchased from EuropHall, or data from agency or franchised stations, except for fleet information for vehicles used by agents. The published data are consolidated at Group level, apart from the data on workforce distribution by country. CSR Reporting Organization The organization used for CSR Reporting is set out in a protocol showing all the procedures and methodologies of CSR Reporting. This protocol has been circulated to each CSR Reporting contributor prior to the start of reporting. Audit and consolidation of the data INTERNALLY CSR Reporting is organized and coordinated by the Europcar CSR Director, Pierre Beguerie, in collaboration with the CSR coordinators in the Holding Companies and Corporate Countries. At the level of each subsidiary, data collection is managed by the responsible teams, and mainly concerns Human Resources, Operations, Fleet and Management Audit teams. Data are audited at the level of each entity by the teams responsible for reporting the information and by internal audit teams. Automatic consistency checks are carried out in the collection software, then by people in the teams in charge of the analysis and consolidation of the data at Group level: comparison of the data between countries, comparison to historic data, the ratio of localized checks (e.g. on the price of resources.) Finally, a part of the data from the Corporate Countries comes from the Shared Services Center, which ensures consistency of data between countries. Collection tool VERIFICATION OF THE DATA BY AN INDEPENDENT THIRD PARTY ORGANIZATION Data collection To collect and consolidate the data, and ensure the traceability of the data and processes, Europcar used the online nonfinancial information collection software, Reporting 21. This software has been deployed in all the entities covered by CSR Reporting and has helped around 100 contributors to input the information from the CSR Reporting. PricewaterhouseCoopers, Audit (PwC), one of the Company’s Statutory Auditors, has been appointed by Europcar as the Independent Third Party Organization to verify the presence and accuracy of the non-financial information presented in the Registration Document, pursuant to the Grenelle 2 legislation (see the report and the opinion on fairness in Section 4.6 “ILO report”). Europcar also voluntarily asked PwC to review certain indicators in the context of a reasonable assurance audit. The data reviewed in this context are flagged by the sign: ✔. EUROPCAR REGISTRATION DOCUMENT 2015 267 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION METHODOLOGY NOTE Choice of indicators To produce its CSR Reporting, Europcar defined a list of indicators consistent with the themes identified in Article 225 of Law No. 2010-788 of July 12, 2010, the so-called Grenelle 2 Law. This list contains quantitative and qualitative indicators, broken down into five major categories: Environment, Fleet, Social, Societal and Supply Chain. This enables not only the Group’s material issues in terms of compliance and dialog with stakeholders to be covered, but also the baseline information to be collected in order to define and steer an actionable and long-term CSR strategy. Given the Group’s business (non-industrial), its geographic location (European countries, Australia and New Zealand), certain themes from the decree applying Article 225 of the Grenelle Law have been deemed irrelevant in relation to the Group’s activity and are not covered by the CSR Reporting indicators: a the Group’s activities do not generate noise pollution or other specific forms of pollution other than the issues discussed in this chapter (mainly the use and maintenance of cars); a the Group does not, strictly speaking, consume raw materials, and the issues related to reducing oil and fuel consumption are discussed in this chapter; a The Group has not to be impacted to date by the consequences of climate change in its host countries; a the Group’s activities do not directly impact biodiversity; a the Group is not located in countries at risk of human rights violations and complies with all local human rights legislation in the countries where it is located (elimination of forced or compulsory labor and the effective abolition of child labor). a no framework has been implemented to measure and collect the amounts of non-hazardous waste (mainly paper and office items) produced; Coverage rate Given the decentralized structure of the Group (more than 9,000 stations in 9 countries), data collection and standardization is a complex exercise. The coverage rate is calculated for all the indicators in the social, environment and supply chain categories, starting from the reference indicators: To consolidate the data and communicate unbiased information, the Group has introduced the concept of coverage rate in its CSR Reporting. This concept enables data to be consolidated solely across the scope where they are available, indicator by indicator, and allows entities (mainly stations) to be excluded from an indicator where the data is not available or not homogenous with the rest of the Group. a permanent and fixed-term headcount as of December 31, 2015 for the social indicator; a revenue for the environment indicator; For each indicator in these categories, the contributors provided the scope actually covered by the indicator’s value, and the value consolidated at Group level is therefore shown with the exact consolidated coverage rate for each indicator. For the chapter as a whole, coverage in respect of social information is 100%. 268 EUROPCAR REGISTRATION DOCUMENT 2015 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION METHODOLOGY NOTE Notes on methodology and main limiting factors The entities included in the CSR Reporting scope are spread across nine countries with substantially different laws and practices. a The energy and water indicators do not include consumption for vehicle washing by external service providers. The choice of indicators and their definitions are discussed upstream with the different contributors from the various entities to achieve indicators that are as closely tailored as possible to circumstances on the ground. Notes on the greenhouse gas emissions footprint Notes on the definitions of certain indicators a Unlike the productivity data monitored by the Group, the workforce under the CSR reporting scope includes longterm leave. For CO2 emissions, the Group’s internal consumption of energy was considered (mainly electricity and gas) and fuel (diesel and gasoline). Carbon emission factors specific to each country for electricity consumption were then considered, and the same for the other items. The emission factors used come from the 2014 IEA (International Energy Agency) report on carbon emission factors. 04 a Absenteeism excludes maternity and paternity leave. EUROPCAR REGISTRATION DOCUMENT 2015 269 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION ILO REPORT 4.6 ILO REPORT Report by one of the Statutory Auditors, appointed as an independent third party, on the consolidated environmental, labour and social information presented in the management report For the year ended December 31, 2015 To the Shareholders, In our capacity as Statutory Auditor of Europcar Groupe, appointed as an independent third party and certified by COFRAC under number 3-1060 (1), we hereby report to you our report on the consolidated human resources, environmental and social information for the year ended December 31, 2015, included in the management report (hereinafter named «CSR Information»), pursuant to article L.225-102-1 of the French Commercial Code (Code de commerce). COMPANY’S RESPONSIBILITY The Chairman of the Management Board is responsible for preparing a company’s management report including the CSR Information required by article R.225-105-1 of the French Commercial Code in accordance with the CSR reporting protocol used by the Company (hereinafter the «Guidelines»), summarised in the management report under section 4.5 “Methodology Note” and available on request from the company’s head office. INDEPENDENCE AND QUALITY CONTROL Our independence is defined by regulatory texts, the French Code of ethics (Code de déontologie) of our profession and the requirements of article L.822-11 of the French Commercial Code. In addition, we have implemented a system of quality control including documented policies and procedures regarding compliance with the ethical requirements, French professional standards and applicable legal and regulatory requirements. STATUTORY AUDITOR’S RESPONSIBILITY On the basis of our work, our responsibility is to: a attest that the required CSR Information is included in the management report or, in the event of non-disclosure of a part or all of the CSR Information, that an explanation is provided in accordance with the third paragraph of article R.225-105 of the French Commercial Code (Attestation regarding the completeness of CSR Information); a express a limited assurance conclusion that the CSR Information taken as a whole is, in all material respects, fairly presented in accordance with the Guidelines (Conclusion on the fairness of CSR Information). Our work involved 5 persons and was conducted between October 2015 and February 2016 during a 4 week period. We were assisted in our work by our CSR experts. We performed our work in accordance with the French professional standards and with the order dated 13 May 2013 defining the conditions under which the independent third party performs its engagement and with ISAE 3000 (2) concerning our conclusion on the fairness of CSR Information. 1. Attestation regarding the completeness of CSR Information Nature and scope of our work On the basis of interviews with the individuals in charge of the relevant departments, we obtained an understanding of the Company’s sustainability strategy regarding human resources and environmental impacts of its activities and its social commitments and, where applicable, any actions or programmes arising from them. We compared the CSR Information presented in the management report with the list provided in article R.225-105-1 of the French Commercial Code. For any consolidated information that is not disclosed, we verified that explanations were provided in accordance with article R.225105, paragraph 3 of the French Commercial Code. (1) Whose scope is available at www.cofrac.fr. (2) ISAE 3000 – Assurance engagements other than audits or reviews of historical financial information. 270 EUROPCAR REGISTRATION DOCUMENT 2015 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION ILO REPORT We verified that the CSR Information covers the scope of consolidation, i.e., the Company, its subsidiaries as defined by article L.233-1 and the controlled entities as defined by article L.233-3 of the French Commercial Code within the limitations set out in the methodological note, presented in section 4.5 “Methodology Note” of the management report. Conclusion Based on the work performed and given the limitations mentioned above, we attest that the required CSR Information has been disclosed in the management report. 2. Conclusion on the fairness of CSR Information Nature and scope of our work We conducted about 10 interviews with the persons responsible for preparing the CSR Information in the departments in charge of collecting the information and, where appropriate, responsible for internal control and risk management procedures, in order to: 04 a assess the suitability of the Guidelines in terms of their relevance, completeness, reliability, neutrality and understandability, and taking into account industry best practices where appropriate; a verify the implementation of data-collection, compilation, processing and control process to reach completeness and consistency of the CSR Information and obtain an understanding of the internal control and risk management procedures used to prepare the CSR Information. We determined the nature and scope of our tests and procedures based on the nature and importance of the CSR Information with respect to the characteristics of the Company, the human resources and environmental challenges of its activities, its sustainability strategy and industry best practices. Regarding the CSR Information that we considered to be the most important (3): a at the parent entity level, we referred to documentary sources and conducted interviews to corroborate the qualitative information (organisation, policies, actions), performed analytical procedures on the quantitative information and verified, using sampling techniques, the calculations and the consolidation of the data. We also verified that the information was consistent and in agreement with the other information in the management report; a at the level of a representative sample of entities selected by us (4) on the basis of their activity, their contribution to the consolidated indicators, their location and a risk analysis, we conducted interviews to verify that procedures are properly applied and to identify potential undisclosed data, and we performed tests of details, using sampling techniques, in order to verify the calculations and reconcile the data with the supporting documents. The selected sample represents on average 60% of headcount and 59% of quantitative environmental data disclosed. For the remaining consolidated CSR Information, we assessed its consistency based on our understanding of the company. We also assessed the relevance of explanations provided for any information that was not disclosed, either in whole or in part. We believe that the sampling methods and sample sizes we have used, based on our professional judgement, are sufficient to provide a basis for our limited assurance conclusion; a higher level of assurance would have required us to carry out more extensive procedures. Due to the use of sampling techniques and other limitations inherent to information and internal control systems, the risk of not detecting a material misstatement in the CSR information cannot be totally eliminated. Conclusion Based on the work performed, no material misstatement has come to our attention that causes us to believe that the CSR Information, taken as a whole, is not presented fairly in accordance with the Guidelines. Neuilly-sur-Seine, February 25, 2016 One of the Statutory Auditors, appointed as an independent third party PricewaterhouseCoopers Audit François Jaumain Sylvain Lambert Partner Partner in charge of the Sustainable Business department (3) The list of the CSR Information considered to be the most important is available in Appendix to this report (4) Europcar France, Europcar Group UK Ltd (United Kingdom), Europcar Autovermietung GmbH (Germany) EUROPCAR REGISTRATION DOCUMENT 2015 271 04 SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION APPENDIX: LIST OF INFORMATION THAT WE CONSIDERED THE MOST IMPORTANT APPENDIX: LIST OF INFORMATION THAT WE CONSIDERED THE MOST IMPORTANT Quantitative Human Resources Information a Headcount as of December 31, 2015 per country, age, employment status and gender. a Working time organization (Proportion of permanent part-time employees, overtime hours, hours of atypical work). a Employment and departures (Number of hirings, number of total departures and allocation by motive). a Absenteeism rate. a Frequency and severity rate of workplace accidents. a Number of training hours. Qualitative Human Resources Information a Compensation policy and social security. a Training policy. a Health and safety working conditions. Quantitative Environmental Information a Consumption by energy source (electricity, renewable energy, natural gas). a Fuel consumption. a Average CO2 emission of the rental fleet. a Water consumption. a Number of oil and fuel tanks. a Greenhouse gas emissions – Scope 1 and 2. Qualitative Environmental Information a Waste management and recycling policies. a Overview of greenhouse gas emissions. Qualitative Societal Information a Customer safety and protection measures. 272 EUROPCAR REGISTRATION DOCUMENT a Involvement of sub-contractors and consideraton of the suppliers’ and sub-contractors’ Corporate social responsability (CSR). 2015 05 CORPORATE GOVERNANCE 5.1 MANAGEMENT AND SUPERVISORY BODIES 274 5.1.1 5.1.2 5.1.3 Management Board Supervisory Board Declarations relating to corporate governance 274 279 292 5.2 ROLE AND ACTIVITIES OF THE SUPERVISORY BOARD 5.2.1 5.2.2 5.2.3 5.2.4 5.2.5 Internal rules of the Supervisory Board Supervisory Board Committees Internal control Report by the Chairman of the Supervisory Board Statutory Auditors’ report, prepared in accordance with article L.225-235 of the French Commercial Code on the report prepared by the Chairman of the Supervisory Board of Europcar Groupe S.A. 5.3 COMPENSATION AND OTHER BENEFITS IN KIND RECEIVED BY CORPORATE OFFICERS 5.3.1 5.3.2 Compensation principles of the corporate officers 310 Summary of the compensation and benefits of corporate officers 312 Other information 318 5.3.3 310 293 293 294 298 300 5.4 SUMMARY STATEMENT OF TRANSACTIONS IN COMPANY SECURITIES BY CORPORATE OFFICERS 319 309 EUROPCAR REGISTRATION DOCUMENT 2015 273 05 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES 5.1 MANAGEMENT AND SUPERVISORY BODIES The Company is a public limited company (société anonyme) with a Supervisory Board and a Management Board since March 9, 2015. This latter is composed of Philippe Germond, Chairman of the Management Board, Caroline Parot, CEO Finance, Kenneth McCall, Deputy Chief Operating Officer and Fabrizio Ruggiero, Head of Mobility. Prior to this date, the Company was a public limited company (société anonyme) with a Board of Directors. A description of the main provisions of the 5.1.1 Management Board The table below shows the composition of the Management Board as of the date of this Registration Document and the principal positions and offices held by the members of the 274 Company’s bylaws, in particular those relating to its functioning and powers, as well as a summary description of the main provisions of the Internal Regulations of the Supervisory Board and the special committees of the Supervisory Board, are included in Section 5.2 “Functioning of the Supervisory Board” and in Section 6.2 “Memorandum of Association and Bylaws” of this Registration Document. EUROPCAR REGISTRATION DOCUMENT 2015 Management Board outside the Company (whether inside or outside the Group) during the last five years. CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES PHILIPPE GERMOND CHAIRMAN OF THE MANAGEMENT BOARD OF EUROPCAR GROUPE POSITIONS AND OFFICES HELD Positions and offices currently held at companies controlled (1) by Europcar Groupe ❚ None Positions and offices currently held at companies not controlled (1) by Europcar Groupe ❚ ❚ ❚ Business address: C/o Europcar Groupe S.A. 2 rue René Caudron, Bâtiment OP 78960 Voisins-leBretonneux ❚ Age and nationality: 59 French ❚ Date first appointed: 03/09/2015 Date term of office ends: 03/08/2019 Chairman of the Supervisory Board of Qosmos Member of the Board of Directors of the École Centrale de Paris Manager of Philippe Germond Conseil Member of the Board of Directors of Unisys Corporation (2) Other positions and offices held over the last five years ❚ Chairman and CEO of PMU MANAGEMENT EXPERIENCE ❚ ❚ ❚ Philippe Germond joined the Group in October 2014 as CEO of the Company, a post he held until the change in the Company’s corporate governance structure to a public limited company with a Management Board and a Supervisory Board. Before joining the Group, he had served since 2009 as Chairman and CEO of PMU. Before 2009, he had been Chairman of Atos Origin (2007-2008), member of the Management Board of Atos Worldline (2006-2008), Chairman of Alcatel (2003-2005), Chairman and CEO of SFR – Cegetel (1995-2002) and member of the Management Board of Hewlett-Packard, where he began his career. Mr. Germond is a graduate of the École Centrale Paris - ECP Paris (1979) and holds an MS in Management from Stanford University (1980). 05 Number of Company shares held: 1,292 Class C shares 1,292 Class D shares (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. (2) Company listed outside France. EUROPCAR REGISTRATION DOCUMENT 2015 275 05 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES CAROLINE PAROT CEO FINANCE - MEMBER OF THE MANAGEMENT BOARD OF EUROPCAR GROUPE POSITIONS AND OFFICES HELD Positions and offices currently held at companies controlled (1) by Europcar Groupe ❚ ❚ ❚ ❚ ❚ ❚ Business address: C/o Europcar Groupe S.A. 2 rue René Caudron, Bâtiment OP 78960 Voisins-leBretonneux Age and nationality: 44 French Date first appointed: 03/09/2015 Date term of office ends: 03/08/2019 Number of Company shares held: 528 Class C shares 528 Class D shares ❚ ❚ ❚ ❚ ❚ Chairwoman of EUROPCAR INTERNATIONAL SAS Chairwoman of Europcar Holding SAS Chairwoman of Europcar Services, Unipessoal, Lda Permanent representative of Europcar International SAS in her capacity as Chairwoman of Europcar France SAS Member of the Supervisory Board of Europcar Autovermietung GmbH Member of the Board of Directors of Europcar Australia PTY Ltd Member of the Board of Directors of car2go Europe GmbH Member of the Board of Directors of PremierFirst Vehicle Rental EMEA Holdings Limited Member of the Board of Directors of BVJV Limited Member of the Board of Directors of CLA Trading Pty Ltd Member of the Oversight and Development Committee of Ubeeqo SAS Positions and offices currently held at companies not controlled (1) by Europcar Groupe ❚ None Other positions and offices held over the last five years ❚ Member of the Executive Committee of Technicolor MANAGEMENT EXPERIENCE ❚ ❚ ❚ ❚ ❚ Caroline Parot joined the Group in 2011 and has been its CFO since March 2012. Previously, she had occupied the positions of group management controller (2009-2011) and member of the Executive Committee (2010-2011) with the Technicolor group, and in particular was in charge of restructuring ThomsonTechnicolor’s debt. She also served as Technicolor’s Chief Financial Officer for the Technology sector (2008-2009) and as controller in the Department of Intellectual Property and License Management (2005-2008). Until 2005, she was an auditor with Ernst & Young, where she began her career in 1995. Ms. Parot holds a DEA in Mathematical Economics from the Panthéon-Sorbonne University and a Masters in Finance from the École Supérieure de Commerce de Paris. She also holds a DESCF (an accounting and financial diploma). (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. 276 EUROPCAR REGISTRATION DOCUMENT 2015 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES KENNETH MCCALL DEPUTY CEO - MEMBER OF THE MANAGEMENT BOARD OF EUROPCAR GROUPE POSITIONS AND OFFICES HELD Positions and offices currently held at companies controlled (1) by Europcar Groupe ❚ ❚ ❚ ❚ ❚ Business address: C/o Europcar Group UK Ltd 77-85 Aldenhal Road Bushey, Hertfordshire WD23 2QQ United Kingdom Age and nationality: 58 British Date first appointed: 03/09/2015 Date term of office ends: 03/08/2019 Managing Director of Europcar Group UK Limited Managing Director of Europcar UK Limited Managing Director of PremierFirst Vehicle Rental EMEA Holdings Limited Managing Director of PremierFirst Vehicle Rental Holdings Limited Managing Director of Provincial Assessors Limited Positions and offices currently held at companies not controlled (1) by Europcar Groupe ❚ None Other positions and offices held over the last five years ❚ Member of the Executive Committee of Technicolor MANAGEMENT EXPERIENCE ❚ ❚ ❚ ❚ ❚ Kenneth McCall joined Europcar Groupe in November 2010 as Managing Director of Europcar Group UK. He is also a non-executive member of the Board of Directors of SuperGroup, a fashion brands distribution company operating a multichannel network of Internet sites, franchisees and licensees in 54 countries throughout the world. Previously, he had served as Chief Executive of DHL Express UK & Ireland from 2008 to 2010, after having served as Managing Director in charge of network and operations at the European level for DHL Express from 2007 to 2008. Among his earlier positions, he served as Managing Director of The International Consulting Company (March-October 2007) and as Chief Executive Officer of TNT China (2004-2006), after having held the same positions at TNT Asia/ Middle East/Africa/Indian Subcontinent from 1996-2004. He had been with TNT since 1979. Mr. McCall completed all of his higher education in Scotland. 05 Number of Company shares held: 3,818 common shares 118 Class C shares 116 Class D shares (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. EUROPCAR REGISTRATION DOCUMENT 2015 277 05 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES FABRIZIO RUGGIERO MEMBER OF THE MANAGEMENT BOARD OF EUROPCAR GROUPE POSITIONS AND OFFICES HELD Positions and offices currently held at companies controlled (1) by Europcar Groupe ❚ ❚ ❚ ❚ CEO of Europcar Italia SpA Co-Chairman of the Oversight and Development Committee of Ubeeqo SAS Member of the Board of Directors of car2go Europe GmbH Sole Director of Europcar Lab Italy Srl Positions and offices currently held at companies not controlled (1) by Europcar Groupe Business address: Via Cesare Giulio Viola 48 00148 Rome Italy Age and nationality: 46 Italian Date first appointed: 03/09/2015 Date term of office ends: 03/08/2019 Number of Company shares held: 234 Class C shares 234 Class D shares ❚ Member of the Board of Directors of car2go Europe GmbH Other positions and offices held over the last five years ❚ ❚ General Manager of Leasys Member of the Executive Committee of Fiat Group Automobiles MANAGEMENT EXPERIENCE ❚ ❚ ❚ ❚ Fabrizio Ruggiero joined the Europcar Groupe in May 2011 and has served as Managing Director of Europcar Italy and as Head of Mobility Solutions for Europcar Groupe. From 2004 to 2011 he was General Manager of the Italian company Leasys, a company controlled by Fiat Group Automobiles and Crédit Agricole and a leader in “long-term commercial” rentals in Italy. Also at Leasys, he served as Director of Sales and Marketing from 2005 to 2007 and as Director of Operations from 2004 to 2005. Mr. Ruggiero had previously been a manager of Bain & Company Italy (Rome office) from 2000 to 2004 and a consultant with Accenture (Rome office) from 1997 to 2000. He holds a Masters in business management from the MIP Politecnico di Milano (1999) and a management diploma from the Università degli Studi di Roma (1995). (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. 278 EUROPCAR REGISTRATION DOCUMENT 2015 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES 5.1.2 Supervisory Board 5.1.2.1 Composition of the Supervisory Board The table below shows the composition of the Supervisory Board as of the date of this Registration Document and JEAN-PAUL BAILLY the main positions and offices held by the members of the Supervisory Board outside the Company (both inside and outside the Group) during the last five years. CHAIRMAN OF THE SUPERVISORY BOARD OF EUROPCAR GROUPE INDEPENDENT MEMBER POSITIONS AND OFFICES HELD Positions and offices currently held at companies not controlled (1) by Europcar Groupe ❚ ❚ Member of the Board of Directors of Accor SA (2) Member of the Board of Directors of Edenred (2) 05 Other positions and offices held over the last five years ❚ ❚ Business address: 38 rue Gay-Lussac 75005 Paris Age and nationality: 69 French Date first appointed: 06/08/2015 Date term of office ends: Shareholders’ Meeting called to approve the financial statements for the fiscal year ending December 31, 2018 Number of Company shares held: 500 common shares ❚ ❚ ❚ ❚ ❚ Chairman and CEO of La Poste SA Member and Chairman of the Supervisory Board of La Banque Postale Chairman of the Board of Directors of Post-Immo Permanent representative of La Poste on the Board of Directors of Sofipost, Geopost and Post Immo Member of the Boards of Directors of Sopasurre and CNP Assurances (2) Member of the Supervisory Board of La Banque Postale Asset Management. Member, representing the French State, of the Board of Directors of GDF Suez (2) MANAGEMENT EXPERIENCE ❚ ❚ ❚ ❚ ❚ ❚ Jean-Paul Bailly has devoted all of his career to public service, by participating in the management and running of two major public companies, the RATP and then La Poste. He started his career in 1970 at the Régie Autonome des Transports Parisiens (RATP). In 1978, he ran the Direction de la Coopération Française in Mexico. He joined RATP again in 1982, where he was notably Director of Bus Rolling Equipment, Director of the Metro and RER and Director of Human Resources. In 1990, he was named Deputy CEO and then CEO from 1994 to 2002. He was CEO of La Poste from 2002 to 2013 and has served as its Honorary Chairman since October 2013. He is also President of Entreprise et Personnel as well as of IMS-Entreprendre pour la Cité, Vice-President of Confrontations Europe and a member of the Board of Directors of Accor, Edenred, the Envol, the ANVIE, the Fondation Jean-Jacques Laffont-TSE, the Fondation de la 2ème chance and of Sciences-Po Aix. He is also a member of the Conseil Économique, Social et Environnemental since 1995. Jean-Paul Bailly is a graduate of École polytechnique and MIT. He is an Officer of the French Legion of Honor and a Commander of the French National Order of Merit. (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. (2) French listed company. EUROPCAR REGISTRATION DOCUMENT 2015 279 05 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES JEAN-CHARLES PAUZE VICE-CHAIRMAN OF THE SUPERVISORY BOARD OF EUROPCAR GROUPE - INDEPENDENT MEMBER POSITIONS AND OFFICES HELD Positions and offices currently held at companies not controlled (1) by Europcar Groupe ❚ ❚ ❚ Chairman of the Supervisory Board of CFAO (2) Independent member of the Board of Directors of Bunzl Plc (3) Chairman of the Supervisory Board of IMCD NV (3) Other positions and offices held over the last five years ❚ Business address: C/o Europcar Groupe S.A. 2 rue René Caudron, Bâtiment OP 78960 Voisins-leBretonneux Age and nationality: 68 French Date first appointed: 02/24/2015 Date term of office ends: Shareholders’ Meeting called to approve the financial statements for the fiscal year ending December 31, 2015 Number of Company shares held: 1,000 common shares ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ Member of the Board of Directors of Redcats Chairman of the Management Board of Rexel (2) Board member of Rexel France President of Rexel North America, Inc. Director (Geschäftsführer) of Rexel GmbH Member of the Board of Directors and Chairman of Rexel Holdings USA Corp. Board member of Rexel Senate Limited Chairman of the Supervisory Board of Hagemeyer Manager of Rexel Deutschland Elektrofach grosshandel GmbH Manager of Galatea Einhundertvierzigste Vermögensverwaltungs GmbH Manager of Rexel Central Europe Holding GmbH Board member of Rexel, Inc. Board member of General Supply & Services, Inc. Board member of Rexel Belgium. President of Rexdir Chairman and CEO of Rexel Distribution Board member of Discodis and CFP MANAGEMENT EXPERIENCE ❚ ❚ ❚ Jean-Charles Pauze was Chairman of the Company’s Board of Directors from February 2012 until the change in the Company’s corporate governance structure to a public limited company with a Management Board and a Supervisory Board. He had previously been CEO of Alfa Laval Industrie (1981-1984), Chairman and CEO of Bran & Luebbe, a German subsidiary of Alfa Laval (1984-1986), Chairman and CEO of Clestra-Hausermann (1986-1991), Chairman and CEO of Steelcase Strafor (1991-1998), Chairman of the Management Board of Guilbert (1998-2002), and Chairman of the Management Board of Rexel (2002-2012). Jean-Charles Pauze holds an engineering degree from the IDN-EC of Lille and an MBA from the INSEAD. 1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. (2) French listed company. (3) Company listed outside France. 280 EUROPCAR REGISTRATION DOCUMENT 2015 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES PATRICK SAYER MEMBER OF THE SUPERVISORY BOARD OF EUROPCAR GROUPE POSITIONS AND OFFICES HELD Positions and offices currently held at companies not controlled(1) by Europcar Groupe ❚ ❚ ❚ ❚ ❚ ❚ Business address: C/o Eurazeo 1, rue Georges Berger 75017 Paris Age and nationality: 58 French Date first appointed: 02/24/2015 Date term of office ends: Shareholders’ Meeting called to approve the financial statements for the fiscal year ending December 31, 2018 Number of Company shares held 500 common shares ❚ ❚ ❚ ❚ Chairman of the Management Board of Eurazeo(2) Member of the Supervisory Board of ANF Immobilier(2) Member of the Board of Directors of Accor(2) Member of the Board of Directors of I-Pulse (USA) Managing Director of Legendre Holding 19 Manager of Investco 3d Bingen (non-trading company) Chairman of Legendre Holding 25, Legendre Holding 26, CarryCo Capital 1, CarryCo Croissance 2 and CarryCo Croissance Member of the Board of Directors of Tech Data Corporation (USA)(3) Member of the Advisory Board of Kitara Capital International Limited (Dubai) Member of the Board of Directors of Colyzeo Investment Advisors (United Kingdom) Other positions and offices held over the last five years ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ Vice-Chairman of the Supervisory Board and later member of the Board of Directors of Rexel(2) Chairman and Vice-Chairman of the Supervisory Board of ANF Immobilier(2) Manager of Eurazeo Srl Chairman and member of the Board of Directors of Europcar Groupe Chairman and member of the Board of Directors of Holdélis Member of the board of directors of Moncler Srl Member of the board of directors of Sportswear Industries Srl Member of the board of directors of Edenred Member of the board of directors of Gruppo Banca Leonardo Managing Director of Immobilière Bingen Managing Director of Legendre Holding 8 President of Eurazeo Capital Investissement Member of the Supervisory Board of Paris-Saint-Germain Football SASP Member of the Advisory Board of APCOA Parking Holdings GmbH 05 MANAGEMENT EXPERIENCE ❚ ❚ ❚ ❚ ❚ ❚ Patrick Sayer was a director of the Company from 2006 until the change in the Company’s corporate governance structure to a public limited company with a Management Board and a Supervisory Board. Since May 2002, he has been Chairman of the Management Board of Eurazeo. He was previously a managing partner of Lazard Frères et Cie in Paris and a managing director of Lazard Frères & Co. in New York. He is a former Chairman of the Association Française des Investisseurs pour la Croissance (French Association of Investors for Growth) (AFIC), a director of the Musée des Arts Décoratifs de Paris and a member of the Club des Juristes. He is also a commercial court judge with the Commercial Court of Paris. Mr. Sayer is a graduate of the Ecole Polytechnique and of the Ecole des Mines de Paris. (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. (2) French listed company. (3) Company listed outside France. EUROPCAR REGISTRATION DOCUMENT 2015 281 05 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES PHILIPPE AUDOUIN MEMBER OF THE SUPERVISORY BOARD OF EUROPCAR GROUPE POSITIONS AND OFFICES HELD Positions and offices currently held at companies not controlled (1) by Europcar Groupe ❚ ❚ ❚ ❚ ❚ Business address: C/o Eurazeo 1, rue Georges Berger 75017 Paris ❚ ❚ ❚ ❚ ❚ Date first appointed: 02/24/2015 ❚ ❚ Age and nationality: 59 French Other positions and offices held over the last five years ❚ Date term of office ends: Shareholders’ Meeting called to approve the financial statements for the fiscal year ending December 31, 2016 Number of Company shares held: 1,000 common shares Member of the Management Board and Chief Administrative and Financial Officer of Eurazeo(2) Member of the Supervisory Board of ANF Immobilier(2) Member of the Supervisory Board of Elis(2) Member of the Supervisory Board of Eurazeo PME Chairman of LH APCOA, Legendre Holding 19, Legendre Holding 21, Legendre Holding 27, Legendre Holding 29, Legendre Holding 30 Legendre Holding 34, Legendre Holding 35, Legendre Holding 36, Legendre Holding 42, Eurazeo Patrimoine and Eurazeo Patrimoine Aubervilliers CEO of Legendre Holding 23, Legendre Holding 25, CarryCo Capital 1 and and CarryCo Croissance Chairman of the Supervisory Board of Legendre Holding 28 Chief Executive of Eurazeo Services Lux Permanent representative of Eurazeo on the board of directors of SFGI Managing Director of Perpetuum MEP Verwaltung GmbH ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ Vice-Chairman of the Supervisory Board of the B&B Hotels Group Managing Director of Legendre Holding 33, Eurazeo Capital Investissement and Eureka Participations Chairman of Legendre Holding 8, Legendre Holding 22, Legendre Holding 28, Legendre Holding 25, Legendre Holding 23 Legendre Holding 26, Legendre Holding 31 and Legendre Holding 32 Chairman of Immobilière Bingen Chairman of Rue Impériale Immobilier Manager of Eurazeo Italia Vice-Chairman of the Supervisory Board of APCOA Parking AG Member of the advisory board of Apcoa Parking Holdings GmbH Member of the board of directors of Holdélis Member of the board of directors of Europcar Groupe MANAGEMENT EXPERIENCE ❚ ❚ ❚ ❚ ❚ ❚ Philippe Audouin was a director of the Company from 2006 until the change in the Company’s corporate governance structure to a public limited company with a Management Board and a Supervisory Board. He spent the first 10 years of his career creating and developing his own business. After selling that business, he served as CFO and legal representative (“Prokurist”) of the first joint venture between France Telecom and Deutsche Telekom in Germany from 1992 to 1996. From 1996 to 2000, he served as Financial, Human Resources and Administrative Director of France Telecom’s Multimedia division. He was also a member of the Supervisory Board of Pages Jaunes. From April 2000 to February 2002, he worked for the Arnault Group as CFO of Europ@Web. He joined Eurazeo in 2002 as Administrative and Financial Director and was appointed to its Management Board in March 2006 He is a member of the Supervisory Boards and Audit Committees of ANF Immobilier, Elis and Eurazeo PME and is Chairman of the Audit Committees of ANF Immobilier and Eurazeo PME. He is also a member of the Consultative Commission of the Autorité des Normes Comptables (French Accounting Standards Authority), a member of the AMF’s Issuers Committee and Chairman of the Association Nationale des Dirigeants Finance-Gestion (National Association of Finance and Management Executives) (DFCG). Mr. Audouin is a graduate of the Ecole des Hautes Etudes Commerciales. (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. (2) French listed company. 282 EUROPCAR REGISTRATION DOCUMENT 2015 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES ARMANCE BORDES MEMBER OF THE SUPERVISORY BOARD OF EUROPCAR GROUPE POSITIONS AND OFFICES HELD Positions and offices currently held at companies not controlled (1) by Europcar Groupe ❚ Corporate and Securities Law Manager of Eurazeo (2) Other positions and offices held over the last five years ❚ ❚ ❚ Business address: C/o Eurazeo 1, rue Georges Berger 75017 Paris Age and nationality: 37 French Date first appointed: 02/24/2015 Date term of of the appointment: ❚ Manager of Euraleo Member of the Board of Directors of Lauro 2007 Srl Member of the Board of Directors of Broletto 2 Srl Member of the Board of Directors of Broletto 1 Srl MANAGEMENT EXPERIENCE ❚ ❚ ❚ ❚ Armance Bordes joined Eurazeo in 2007. She is Legal Director in charge of corporate law and corporate governance and is secretary of Eurazeo’s Supervisory Board. She is in charge of monitoring listed equity investments and has participated in several acquisitions and sales of listed companies, as well as in initial public offerings. She began her career in the mergers and acquisitions department at the Paris office of Gibson Dunn & Crutcher LLP. She then practiced law at Linklaters LLP in Paris. Ms. Bordes is an attorney with a degree from Oxford University and a DEA in English and North American Business Law from the Panthéon-Sorbonne University. 05 Shareholders’ Meeting called to approve the financial statements for the fiscal year ending December 31, 2015 Number of Company shares held: 500 common shares (3) (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. (2) French listed company. (3) Share loan granted by Eurazeo. EUROPCAR REGISTRATION DOCUMENT 2015 283 05 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES ÉRIC SCHAEFER MEMBER OF THE SUPERVISORY BOARD OF EUROPCAR GROUPE POSITIONS AND OFFICES HELD Positions and offices currently held at companies not controlled(1) by Europcar Groupe ❚ ❚ ❚ Director of Eurazeo Capital (2) Member of the Supervisory Board of Elis (2) Member of the Supervisory Board of Legendre Holding 33 Other positions and offices held over the last five years ❚ Business address: C/o Eurazeo 1, rue Georges Berger 75017 Paris Member of the Board of Directors of Holdélis MANAGEMENT EXPERIENCE ❚ Age and nationality: 34 French ❚ ❚ ❚ Date first appointed: 02/24/2015 ❚ Eric Schaefer represented Eurazeo on the Company’s Board of Directors until the change in the Company’s corporate governance structure to a public limited company with a Management Board and a Supervisory Board. He serves as Director of Eurazeo Capital, which he joined in 2004. He participated in the analysis of several investment opportunities and monitored equity investments in various industrial and service sectors. At Eurazeo, he participated actively in the carrying out and monitoring investments in Eutelsat, B&B Hotels, Europcar, Elis and Asmodée. Mr. Schaefer is a graduate of the Ecole Polytechnique and of the Ecole des Hautes Etudes Commerciales. Date term of office ends: Shareholders’ Meeting called to approve the financial statements for the fiscal year ending December 31, 2017 Number of Company shares held: 500 common shares(3) (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. (2) French listed company. (3) Share loan granted by Eurazeo. 284 EUROPCAR REGISTRATION DOCUMENT 2015 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES ANGÉLIQUE GÉRARD MEMBER OF THE SUPERVISORY BOARD OF EUROPCAR GROUPE INDEPENDENT MEMBER POSITIONS AND OFFICES HELD Positions and offices currently held at companies not controlled(1) by Europcar Groupe ❚ ❚ ❚ Independent member of the Board of Directors of Association Française de la relation Client Director of Customer Relations at the French Iliad Group Chairwoman of nine subsidiaries of the Iliad Group Other positions and offices held over the last five years ❚ Business address: C/o Iliad 16, rue de la Ville l’Evêque 75008 Paris Age and nationality: 40 French Date first appointed: 02/24/2015 None. MANAGEMENT EXPERIENCE ❚ ❚ ❚ Angélique Gérard joined the Iliad Group at the end of 1999 after four years with France Telecom. She is currently Director of Customer Relations for the Iliad Group (Free & Free Mobile) and a member of Iliad’s Executive Committee. She was manager of Memdis from 2003 to 2006, and is Chairwoman of nine subsidiaries of the French telecommunications group Iliad. Angélique Gérard is a graduate of INSEAD, of the Ecole des Hautes Etudes Commerciales and of the Multimedia Institute. 05 Date term of office ends: Shareholders’ Meeting called to approve the financial statements for the fiscal year ending December 31, 2017 Number of Company shares held: 500 common shares (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. EUROPCAR REGISTRATION DOCUMENT 2015 285 05 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES VIRGINIE FAUVEL MEMBER OF THE SUPERVISORY BOARD OF EUROPCAR GROUPE INDEPENDENT MEMBER POSITIONS AND OFFICES HELD Positions and offices currently held at companies not controlled (1) by Europcar Groupe ❚ ❚ ❚ ❚ Member of the Executive Committee of Allianz France Member of the Conseil National du Numérique (French Digital Council) Member of the Board of Directors of Allianz Vie Member of the Board of Directors of Allianz Iard Other positions and offices held over the last five years Business address: c/o Allianz 87, rue Richelieu 75113 Paris Cedex 02 Age and nationality: 41 French Date first appointed: 02/24/2015 Date term of office ends: ❚ Member of the Board of Directors of Cortal Consorts MANAGEMENT EXPERIENCE ❚ ❚ ❚ ❚ ❚ Virginie Fauvel began her career in 1997 at Cetelem as the head of risk scoring and then as Director of CRM, before becoming Director of world Internet strategy in 2004 and then Director of the e-business France unit in 2006. She next joined BNP Paribas’s retail bank in 2009, where she directed and developed the online bank before becoming Director of European online banks in 2012. In that capacity, in mid-2013 she launched HelloBank!, the first 100% mobile European bank. She joined Allianz France in July 2013 as a member of the Executive Committee in charge of Digital and Market Management. In January 2013 she was named a member of the Conseil National du Numérique (French Digital Council). Ms. Fauvel is a graduate of the École des Mines de Nancy. Shareholders’ Meeting called to approve the financial statements for the fiscal year ending December 31, 2016 Number of Company shares held: 500 common shares (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. 286 EUROPCAR REGISTRATION DOCUMENT 2015 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES SANFORD MILLER MEMBER OF THE SUPERVISORY BOARD OF EUROPCAR GROUPE INDEPENDENT MEMBER POSITIONS AND OFFICES HELD Positions and offices currently held at companies not controlled (1) by Europcar Groupe ❚ ❚ Vice-Chairman of the board and founding director of Gateway Financial Holdings of Florida Inc. Managing Partner of Basin Street Partners LLC Other positions and offices held over the last five years ❚ ❚ Business address: 444 Seabreeze Blvd Ste. 1002 Daytona Beach, FL 32118 United States of America Age and nationality: 63 American Date first appointed: 06/08/2015 Date term of office ends: Shareholders’ Meeting called to approve the financial statements for the fiscal year ending December 31, 2018 Co-Chairman and co-CEO of Franchise Services of North America, Inc. Member of the Board of Directors of Stonewood Holdings LLC MANAGEMENT EXPERIENCE ❚ ❚ ❚ ❚ ❚ ❚ ❚ Sandy Miller has experience in the transportation and tourism industries and strong knowledge of the vehicle rental market. He started his career in 1979 at the vehicle rental company Budget Group, Inc. that he joined as North East Field Operation Manager, before becoming a franchisee of Budget Rent-a-Car from 1980 to 1987. Appointed as Chief Executive Officer of Team Rental Group in 1987, he notably supervised the acquisitions of Cruise America, VPSI, Premier Car Rental and Budget Rent-a-Car; he then served as President, Chief Executive Officer and Chairman of Budget Group from 1997 to 2003, where he supervised the acquisition of Ryder TRS as well as the acquisition of Budget Group by Cendant Corporation. From 2003 to 2012, he served as Co-Chairman and Co-Chief Executive Officer of Franchise Services of North America, Inc., where he managed the acquisition of Advantage-Rent-a-Car, the merger with Rent a Wreck Capital and U-Save. He also served as member of the Board of Directors of the restaurant chain Stoonewood Holdings and of the State University of New York at Oswego Foundation and as President of the American Car Rental Association. Sandy Miller is currently Managing Partner of the private investment firm Basin Street Partners that he founded in 2001 and since 2006 has been Vice-Chairman of the Board & Founding Director of the bank Gateway Financial Holdings of Florida, Inc. He is also a management consultant at Gerson Lehrman Group since 2003. Sandy Miller holds a Bachelor of Science, Business from the State University of New York, Oswego, NY. 05 Number of Company shares held: 500 common shares (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. EUROPCAR REGISTRATION DOCUMENT 2015 287 05 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES PASCAL BAZIN MEMBER OF THE SUPERVISORY BOARD OF EUROPCAR GROUPE INDEPENDENT MEMBER POSITIONS AND OFFICES HELD Positions and offices currently held at companies not controlled (1) by Europcar Groupe ❚ ❚ ❚ ❚ Director of Darty plc Director of Belron Director of Camaïeu Manager of PB Consulting Other positions and offices held over the last five years Business address: 49 Bis route de Montesson 78110 Le Vesinet ❚ Age and nationality: 59 French MANAGEMENT EXPERIENCE Date first appointed: 06/08/2015 Date term of office ends: Shareholders’ Meeting called to approve the financial statements for the fiscal year ending December 31, 2017 Number of Company shares held: 500 common shares ❚ ❚ ❚ ❚ ❚ ❚ ❚ Chairman and Chief Executive Officer of Avis plc Director of Belvédère (2) Pascal Bazin was, from June 2014 until the transformation of the Company’s corporate structure to a structure with a Management Board and a Supervisory Board, a representative of PB Consulting on the Board of Directors of the Company. He started his career in 1980 in the management consulting firm Peat Marwick Mitchell. Pascal Bazin was founder and Chairman of PB Consulting, a consulting firm specialized in professional and strategic coaching and director (administrateur) of Darty Plc, Belron SA and Camaïeu. Pascal Bazin was Managing Director (Directeur Général) of Avis Europe Plc from January 2008 to December 2011, where he successfully managed the company’s recovery and led the development of the group towards new markets such as China and towards new mobility solutions such as car-sharing. He left his position at the end of 2011, following the transfer of his activity to Avis Budget Group, Inc. He had joined Avis Europe in 2005 after leaving Redcats, the third largest direct selling group in the world, where he was Managing Director (Directeur Général) of the specialized brands division (division des marques spécialisées) and Vice-President of Development/Strategy. Among his previous positions, he was Managing Director (Directeur Général) of many divisions of the cosmetic group Yves Rocher in Southern Europe and North America. Pascal Bazin graduated from France’s École polytechnique. (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. (2) French listed company. 288 EUROPCAR REGISTRATION DOCUMENT 2015 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES KRISTIN NEUMANN MEMBER PROPOSED FOR APPOINTMENT AT THE GENERAL MEETING OF MAY 10, 2016 INDEPENDENT MEMBER POSITIONS AND OFFICES HELD Positions and offices currently held at companies not controlled(1) by Europcar Groupe ❚ ❚ Administrative and Financial Director of LSG Lufthansa Service Holding AG Member of the Supervisory Board of Germanwings GmbH Other positions and offices held over the last five years ❚ Business address: LSG Lufthansa Service Holding AG FRA Z/VF Dornhofstrasse 38 Allemagne Age and nationality: 44 years German Date first appointed: May 10, 2016 Member of the Board of Directors of Thomas Cook AG MANAGEMENT EXPERIENCE ❚ ❚ ❚ Kristin Neumann began her career in 2000 at Thomas Cook AG as a Specialist and later Head of the IT Department’s Planning and Coordination Unit, then Head of Sales Control in the German market (2003), Administrative and Financial Director for continental Europe (2006, and from November 1, Deputy CEO), Administrative and Financial Director for central Europe (2008), Member of the Thomas Cook AG Board of Directors (2010), Administrative and Financial Director for the United Kingdom and continental Europe (2012-2014), in particular in charge of restructuring the English market. In 2014, she joined LSG Lufthansa Service Holding AG as Administrative and Financial Director and Chief Officer Human Resources. Kristin Neumann holds a degree in micro-economics and business management from the Georg-August-Universität Göttingen (Diplom-Kauffrau, 1997) and a doctorate in business administration from the same university (1999), where she also worked as a graduate-level lecturer and scientific director (1997-2000). 05 Date term of office ends: Shareholders’ Meeting called to approve the financial statements for the fiscal year ending December 31, 2019 Number of Company shares held: No shares held (1) Articles L. 225-21 par. 2, L. 225-77 par. 2 and L. 225-94 par. 1 of the French Commercial Code. EUROPCAR REGISTRATION DOCUMENT 2015 289 05 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES 5.1.2.2 Balance in the composition of the Supervisory Board All of the criteria recommended by the AFEP/MEDEF Code were used to evaluate the independence of the members of the Supervisory Board. At December 31, 2015, the Supervisory Board of the Europcar Group had ten members, of which six were independent. The Nominations and Compensation Committee and the Supervisory Board, at their meetings of February 4, 2015 and February 4, 2015 respectively, evaluated the independence of Jean-Charles Pauze pursuant to the criteria adopted by the Company (see Section 6.2.2.2 “Supervisory Board” of this Registration Document). The Supervisory Board noted that, although he had been Chairman of the Board of Directors between 2012 and 2015, Jean-Charles Pauze had never been CEO nor held an executive position at the Group. In particular, he did not hold the position of interim CEO, a position held by Mrs. Caroline Parot for a few months in 2014. Therefore, the Board of Directors considered that his past mandate as Chairman of the board of the directors of the Company did not impact his independence, which was also considered in light of other independence-related criteria which were all satisfied. The application of all of these criteria led the Supervisory Board to keep the following as independent members: a Jean-Paul Bailly; a Jean-Charles Pauze; a Virginie Fauvel; a Angélique Gérard; a Pascal Bazin; a Sanford Miller; a Kristin Neumann. This is a total of 7 out of 11 members, representing 64% of the headcount of the Supervisory Board, at the end of the Shareholders’ Meeting of May 10, 2015. INDEPENDENCE CRITERIA Not be an employee or corporate No cross- No business No family officer directorships relationships ties Not hold more than 10% of the stock Independent Jean-Paul Bailly ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Jean-Charles Pauze ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Patrick Sayer ✔ ✔ ✔ ✔ ✔ Philippe Audouin ✔ ✔ ✔ ✔ ✔ ✔ Virginie Fauvel ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Angélique Gérard ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Pascal Bazin ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Sandy Miller ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Armance Bordes Eric Schaefer Kristin Neumann ✔ On the criterion of business relationships, the AFEP-MEDEF Code in its revised version states that “the appreciation of the significance or not of the relationship with the Company or its group should be discussed by the board and the criteria resulting in the assessment explained in the Registration Document.” The review by the Nominations and Compensation Committee of the situation of each member in respect of this criterion found there to be no business relationships as regards the independent members. It therefore made no pronouncement on the materiality assessment. 290 Not be a Not have been current a director or a past for more than auditor 12 years EUROPCAR REGISTRATION DOCUMENT 2015 ✔ Since Europcar’s initial public offering on June 26, 2015 and the appointments of Virginie Fauvel and Angélique Gérard to its Supervisory Board, the latter includes three women, or 30% of its members, thus exceeding the 20% threshold of women stipulated by Act 2011-103 of January 27, 2011 relating to the balanced representation of women and men on boards of directors and Supervisory Boards. Subject to the approval by the Shareholders’ Meeting of May 10, 2016 of the resolution on the appointment of Kristin Neumann and the renewed mandates of Jean-Charles Pauze and Armance Bordes to the Company’s Supervisory Board, the latter will comprise eleven members of which four, or about 36%, will be women. CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES 5.1.2.3 Terms of office of the members of the Supervisory Board The terms in office of the members of the Supervisory Board expire on a staggered basis in order to allow for the rolling renewal of the Supervisory Board’s membership, in accordance with the recommendations of the AFEP-MEDEF Code. 5.1.2.4 Other management bodies The Group has appointed one Chief Operating Officer and set up an Executive Committee, as well as two committees to assist the Management Board at operating level with the preparation and implementation of decisions and strategies decided by the Management Board, namely the Fast Lane Committee and the Investment Committee. a) Chief Operating Officer Kenneth McCall is the Chief Operating Officer. b) Executive Committee The Group has established an Executive Committee, the principal mission of which is to coordinate the operating management of the Group. The Executive Committee meets monthly to review the Group’s operating and financial performance, discuss strategic projects and business operations and to propose action plans to achieve the Group’s short- and mid-term objectives. The Executive Committee, chaired by Philippe Germond, is composed of the heads of each country and the members of the Management Board, as well as operating managers: a Mr. Philippe Germond, Chairman of the Management Board; a Mrs. Caroline Parot, CEO Finance (Directeur Général Finances), Chief Financial Officer; a Mr. Kenneth McCall, Deputy CEO, General Manager of Europcar UK; a Mr. Fabrizio Ruggiero, Director of Innovation and Mobility and General Manager of Europcar Italy; a Mr. Marcus Bernhardt, Group Commercial Director; a Mr. Jacques Brun, Transformation Director and Director of Group Human Resources; a Mr. Didier Fenix, General Manager of Europcar France and Belgium, Head of Group Fleet; a Mr. Benoît Garel, Group Controller; a Mr. Jan Löning, Customer Experience Director; a Mr. José Maria Gonzalez, General Manager of Europcar Spain, in charge of InterRent; Information about the four members of the Executive Committee who are also members of the Management Board is provided in Section 5.1.1.1 “Management Board” of this Registration Document. Information about the other members of the Executive Committee is set out below: Marcus Bernhardt has been the Commercial Director since February 2013. He was previously the head of operations and responsible for conformity at international hotel groups and chief of security at Gulf Air Bahrain. Jacques Brun has been Transformation and Human Resources Director since December 2012. He previously held various functions in the Finance, Logistics and Human Resource Departments of several companies, in particular within Avis EMENA. Didier Fenix has been responsible for Fleet and Innovation at the Group since 2013. He also holds the position of Managing Director of Europcar France and Europcar Belgium. He joined the Group in 1992 and held various management positions at Europcar Belgium. 05 Benoît Garel has been Group Controller since 2012. He joined the Group in 2008. Jan Löning has been Group Head of Customer Experience since 2015. He previously held general management positions within Fnac.com, Redcats, Yves Rocher and Mobile Planet. He also has extensive knowledge of our business and the mobility market, acquired at Avis Budget Group, where he held the post of Managing Director France. José-Maria Gonzalez has been General Manager of Spain at the Group since February 2010. He previously was director of operations for Spain since June 1995. Paulo Moura has been General Manager of Portugal at the Group since 2005. He was previously Manager of Europcar Fleet Services. Reinhardt Quante has been General Manager of Germany at the Group since January 2013. He previously was financial director of Central Europe and Eastern Europe within Ferrero. Ron Santiago has been General Manager of Australia and New Zealand since 2008. He has 22 years of experience in the automotive industry. c) Fast Lane Transformation Committee The Group formed a Fast Lane Transformation Committee, headed by Jacques Brun, whose main function is to monitor the operational implementation of the Fast Lane transformation program throughout the Group’s various business and regional units. a Mr. Paulo Moura, General Manager of Europcar Portugal; This committee will be supported by the PMO (Project Management Officer) team and representatives from the principal operating functions of the Group. a Mr. Reinhard Quante, General Manager of Europcar Germany; and Meetings are held based on the advancement of roll-out projects within each relevant country or unit. a Mr. Ron Santiago, General Manager of Europcar Australia / New Zealand. EUROPCAR REGISTRATION DOCUMENT 2015 291 05 CORPORATE GOVERNANCE MANAGEMENT AND SUPERVISORY BODIES d) Investment Committee The Group also formed an Investment Committee, whose main task is to analyze, structure and validate the economic and financial balance of contracts with principal partners and major Group investment projects (key commercial stakeholders, 5.1.3 including customers and partners) other than those monitored by the Fast Lane Committee. The Investment Committee meets whenever necessary. This Committee, presided by Caroline Parot, relies on the project management function, the group controlling the operating functions of the Group. Declarations relating to corporate governance The Company complies with all of the recommendations of the AFEP-MEDEF Code of Corporate Governance for Listed Companies (1). As the Company’s shares were publicly traded on a regulated market as of the filing date of this Registration Document, and in accordance with article L. 225-68 of the French Commercial Code, the Chairman of the Supervisory Board is required to draw up a report on the Board’s composition and gender balance, the conditions in which the Board prepares and organizes its work, and the internal control and risk management procedures the Company has put in place. This report was prepared for the first time in respect of the fiscal year ended December 31, 2015; the said report appears in Section 5.2.4 “Report by the Chairman of the Supervisory Board” of this Registration Document. 5.1.3.1 Biographical information about the members of the Supervisory and Management Boards As of the date of this Registration Document, to the Company’s knowledge, there were no family ties between any members of the Company’s Supervisory and Management Boards. To the Company’s knowledge, in the last five years, (i) no Board member has been convicted of fraud, (ii) no Board member has been associated with any bankruptcy, receivership or liquidation, (iii) no Board member has been the subject of any accusations or official public sanctions by statutory or regulatory authorities (including designated professional bodies), and (iv) no Board member has been disqualified by a court from acting as a member of the administrative, management or supervisory body of any company or from being involved in the management or performance of business of any company. 5.1.3.2 Conflicts of interest To the Company’s knowledge, and subject to the relationships described in Section 7.2 “Related Party Transactions”, as of the date of this Registration Document there were no potential conflicts of interest between the duties of the members of the Supervisory and Management Boards to the Company and their private interests. The Supervisory Board has given a special assignment to Pascal Bazin to support the Fast Lane project. This assignment is in the best interests of the Company. Outside of this mission and to the Company’s knowledge, there are no service contracts linking members of the Supervisory Board with the Company or one of its subsidiaries and granting benefits. To the Company’s knowledge, as of the date of this Registration Document, there were no agreements or undertakings of any kind with shareholders, customers, suppliers or others pursuant to which any member of the Company’s Supervisory or Management Boards was appointed to such position. As of the date of this Registration Document, the members of the Supervisory and Management Boards have not agreed to any restrictions on the sale of their shares in the Company apart from rules on the prevention of insider trading and the recommendations of the AFEP-MEDEF Code on the retention of shares. (1) http://www.afep.com/uploads/medias/documents/Code_de_gouvernement_entreprise_revise_novembre_2015.pdf 292 EUROPCAR REGISTRATION DOCUMENT 2015 CORPORATE GOVERNANCE ROLE AND ACTIVITIES OF THE SUPERVISORY BOARD 5.2 ROLE AND ACTIVITIES OF THE SUPERVISORY BOARD 5.2.1 Internal rules of the Supervisory Board The internal rules set out in Article 19 of the Company’s bylaws follow best practices to ensure compliance with the basic principles of corporate governance, in particular those laid down in the AFEP-MEDEF Code of Corporate Governance for Listed Companies (henceforth the “AFEP-MEDEF Code”) revised in November 2015. or other means of telecommunication is prohibited for votes on the following decisions: The internal rules were approved by the Supervisory Board at its meeting of April 1, 2015 and complement the Company’s bylaws as well as the laws and regulations in force by specifying the duties, composition and workings of the Supervisory Board, the Audit Committee and the Nominations and Compensation Committee and their interactions. The Audit Committee has had its own charter since 2010, which is currently being updated. a closing the annual Company and consolidated financial statements and reviewing the Company and Group management reports. The internal rules of the Supervisory Board can be modified at any time by a deliberation of the Supervisory Board. 5.2.1.1 Participation in Supervisory Board meetings by video conference or other means of communication Pursuant to applicable laws and regulations, the use of video conference or other means of telecommunication is authorized for any Supervisory Board meeting. The means used must enable real-time and continuous transmission of speech and, if applicable, video images of the members, who must be visible to everyone. These means must also permit each member to be identified and ensure their active participation in meetings. Directors participating in a meeting by means of video conference or other means of telecommunication as described above are deemed present for purposes of calculating quorum and majority. The attendance sheet includes the names of members participating in the Supervisory Board meeting in such manner. The meeting’s minutes must indicate the names of those Supervisory Board members deemed present in this manner. The minutes must also mention the occurrence of any technical difficulties that may have interfered with the meeting. In accordance with Article L. 225-82 of the French Commercial Code and Article 19-III of the Company’s bylaws, participation in Supervisory Board meetings by means of video conference a appointing or replacing a Chairperson or Vice-Chairperson; a appointment or removal of members of the Management Board; and 05 5.2.1.2 Matters reserved for the Supervisory Board Article 20.IV of the Company’s bylaws sets limits to the powers of the Management Board. First, in accordance with applicable laws and regulations, the following acts are subject to the prior authorization of the Supervisory Board: a the sale of real property; a the total or partial sale of equity investments; and a the granting of sureties, bonds, endorsements or guarantees. The bylaws also stipulate that the following transactions relating to the Company require prior authorization: a a proposal to the Shareholders’ Meeting to modify the bylaws; a any draft resolution to the Shareholders’ Meeting relating to the issuance of share or other securities giving access, immediately or in the future, to the Company’s share capital, and any use of such delegations granted by the general Shareholders’ Meeting; a any transaction in the Company’s shares that could lead, immediately or in the future, to a capital decrease (not occasioned by losses) through a decrease in the par value or a cancellation of shares; a any proposal to the Shareholders’ Meeting to implement a share buy-back program; a any proposal to the Shareholders’ Meeting to allocate the Company’s results and to distribute dividends, as well as any distribution of an interim dividend; EUROPCAR REGISTRATION DOCUMENT 2015 293 05 CORPORATE GOVERNANCE ROLE AND ACTIVITIES OF THE SUPERVISORY BOARD a decisions to change the Company’s business or to diversify the Group’s activities in a manner involving investments of more than €15 million; and a adopting the Company’s annual budget and strategic plan. The amounts referred to above may be revised upward by the Supervisory Board’s internal rules. The bylaws also provide that the following transactions relating to the Company or to the subsidiaries it controls, within the meaning of Article L. 233-3 of the French Commercial Code, require prior authorization: a implementing an option plan or allocating stock subscription or purchase options; a implementing a free share grant plan or granting shares; a any new debt or financing agreement where the transaction or agreement amount exceeds (i) €100 million in the case of asset-backed debt without any guarantee, with the exception of leasing agreements, and (ii) €25 million in all other cases; a dispute settlement agreements in an amount exceeding €10 million; a decisions to expand into new countries, whether directly, through the formation of a direct or indirect subsidiary, through equity investments or entry into joint-venture agreements or significant collaborations that is to say, collaborations in which the assets contributed by any Group entity (including in cash) exceed a threshold of €15 million, as well as decisions to withdraw from any presence in a given country, except in the event of an emergency; 5.2.2 a the acquisition, expansion or sale of equity investments by the Company or by one of its subsidiaries in any companies created or to be created in an amount greater than €15 million; a the entry into or substantial modification of agreements relating to the exclusive use by a third party of any mark owned by the Company or one of its subsidiaries (other than in connection with a franchise agreement or in the ordinary course of business); a any other planned transaction (except for fleet purchase investments) not referred to in the list above, the investment amount of which is greater than €10 million, to the extent that such investments are not included in the budget; and a any decision to carry out a merger, spin-off, partial asset contribution or similar transaction involving the Company, and any vote within the Company’s subsidiaries relating to a merger, spin-off, partial asset contribution or similar transaction, with the exception of intra-Group reorganizations. The amounts referred to above may be revised upward by the Supervisory Board’s internal rules. Any related-party agreement subject to Article L. 225-86 of the French Commercial Code also requires prior authorization. Activity of the Supervisory Board in 2015 In 2015, the Supervisory Board met 10 times, with an attendance rate of 83% (1). Supervisory Board Committees Pursuant to Article 20.VI of the Company’s bylaws and Article 10 of the Supervisory Board’s internal rules, the Supervisory Board may form committees charged with examining questions submitted to them by the Board or its Chairman. Prior to the change in the Company’s corporate governance structure, the Board of Directors had two committees: an Audit Committee and a nominations-compensation committee. The Supervisory Board created an Audit Committee and a Nominations and Compensation Committee whose composition, duties and workings are described below. The composition of these committees complies with the recommendations of the AFEP-MEDEF Code. After receiving a favorable opinion from the Nominations and Compensation Committee, the Supervisory Board decided on the following composition for the Board’s committees: 1) The Audit Committee comprises the following members for terms that will coincide with their respective terms as members of the Supervisory Board: Philippe Audouin (Chairman); Pascal Bazin (independent member); a Virginie Fauvel (independent member). The three members of the Audit Committee have the necessary financial and accounting skills in view of their experience, as described in Section 5.1.2.1 “Composition of the Supervisory Board” of this Registration Document. a a (1) With the change in the Company’s mode of governance, the Board of Directors met three times, with a 93% attendance rate of its members. 294 EUROPCAR REGISTRATION DOCUMENT 2015 CORPORATE GOVERNANCE ROLE AND ACTIVITIES OF THE SUPERVISORY BOARD 2) The Nominations and Compensation Committee comprises the following members for terms that will coincide with their respective terms as members of the Supervisory Board: a a a Jean-Charles Pauze (Chairman, independent member); Angélique Gérard (independent member); Eric Schaefer. 5.2.2.1 Audit Committee The Statutory Auditors must in particular be heard at the time of the Committee meetings dealing with the preparation and control of the financial statements in order to report on the execution of their mission and the conclusions of their work. This allows the Committee to be informed of the main areas of risk or uncertainty regarding the accounts identified by the Statutory Auditors, their audit approach and any difficulties encountered during their mission. (II) OVERSEEING THE EFFECTIVENESS OF THE INTERNAL CONTROL, INTERNAL AUDIT AND RISK MANAGEMENT DUTIES (ARTICLE 1 OF THE RULES OF PROCEDURE OF THE AUDIT COMMITTEE) SYSTEMS CONCERNING ACCOUNTING AND FINANCIAL INFORMATION. The duties of the Audit Committee are to oversee the preparation and audit of accounting and financial information and to ensure the effectiveness of risk monitoring and internal operating control mechanisms in order to facilitate the Supervisory Board’s oversight of control and verification mechanisms. Within this framework, the Audit Committee carries out the following main duties: (I) OVERSEEING THE PREPARATION OF ACCOUNTING AND FINANCIAL INFORMATION Prior to their presentation to the Supervisory Board, the Audit Committee must examine the parent company and consolidated financial statements, annual or half-yearly, and ensure the relevance and constancy of the accounting methods used to establish these statements. The Committee will review, if needed, all major transactions that may have entailed conflicts of interest. The Committee must express an opinion on any significant changes to the accounting principles applied by the Company when preparing its consolidated financial statements (annual or half-yearly) with the exception of changes caused by modified IAS/IFRS. The Committee must examine the scope of consolidated companies and, if need be, the reasons why companies are excluded from the scope. The Audit Committee must in particular examine provisions and their adjustments and any situation that may generate a significant risk for the Group as well as all financial information and all annual, half-yearly or quarterly reports drawn up in the regular course of business or for a specific transaction (for example a contribution, a merger or a market transaction). This examination must take place insofar as possible two (2) days prior to the review by the Supervisory Board. The examination of the financial statements must be accompanied by a presentation from the Statutory Auditors indicating the key points of the legal audit and of the accounting options used as well as a presentation by the Chief Financial Officer describing the Company’s risk exposure and significant off-balance sheet commitments. The Audit Committee must ensure the relevance, reliability and implementation of internal control procedures and the identification, hedging and management of the Company’s risks in relation to its activities and its accounting and financial information. 05 The Committee must also examine the significant risks and off-balance sheet commitments of the Company and its subsidiaries. The Committee must in particular interview the persons in charge of the internal audit and regularly examine the business risk map. In addition, the Committee must give its opinion on the organization of the Audit Department and be informed of its audit program. It should receive the internal audit reports or a periodic summary of these reports. (III) OVERSEEING THE LEGAL AUDIT OF THE PARENT COMPANY AND CONSOLIDATED FINANCIAL STATEMENTS BY THE COMPANY’S STATUTORY AUDITORS In particular, the Audit Committee must gather and monitor information from the Company’s Statutory Auditors (also without the presence of members of the Management Board) on their general work schedule, on any difficulties encountered during the exercise of their mission, on changes they consider necessary to the Company’s accounts or other records, on any accounting irregularities, anomalies or inaccuracies they may have identified, on uncertainties or significant risks concerning the drawing up and processing of accounting and financial data, on the conclusions drawn from their observations and corrections concerning the period’s results compared to those of the previous period, and on any significant internal control weaknesses they may have discovered. (IV) OVERSEEING THE INDEPENDENCE OF THE STATUTORY AUDITORS The Committee must steer the procedure for selecting and renewing the Statutory Auditors and submit the results of this selection to the Supervisory Board. It must also issue a recommendation on the Statutory Auditors put forward for appointment by the Shareholders’ Meeting. Upon expiry of the Statutory Auditors’ mandate, their selection or renewal may be preceded, upon a proposal by the Committee and decision by the Supervisory Board, by a call for tenders supervised by the Audit Committee. EUROPCAR REGISTRATION DOCUMENT 2015 295 05 CORPORATE GOVERNANCE ROLE AND ACTIVITIES OF THE SUPERVISORY BOARD In order for the Audit Committee to monitor the Statutory Auditors’ compliance with the rules pertaining to their independence and objectivity throughout the duration of their mandate, the Committee must obtain every year: a the Statutory Auditors’ declaration of independence; a the amount of the fees paid to the Statutory Auditor networks by the entities controlled by the Company and its controlling entity for services that are not directly related to the Statutory Auditors’ mission; and a information on the services supplied in respect of the tasks directly related to the Statutory Auditors’ mission. In addition, the Committee must examine with the Statutory Auditors the risks pertaining to their independence and the safeguard measures taken to reduce these risks. It must in particular ensure that the amount of the fees paid by the Company and the Group, or the share it represents of the revenue of the Statutory Auditor firms or networks, is not of a nature to endanger the independence of the Statutory Auditors. The mission of Statutory Auditor must be exclusive of any other task not related to this mission in accordance with the professional code of ethics and professional standards governing Statutory Auditors. The selected Statutory Auditors must renounce, for themselves and for the network to which they belong, all consultancy work (e.g. legal, tax, information technology) carried out directly or indirectly on behalf of the Company that has chosen them or of the companies that it controls. Nevertheless, upon prior approval by the Audit Committee, work ancillary or directly complementary to the audit of the financial statements may be carried out, such as acquisition or post-acquisition audits but excluding evaluation and consultancy work. COMPOSITION (ARTICLE 10 OF THE SUPERVISORY BOARD’S INTERNAL RULES) In accordance with Article 10 of the Supervisory Board’s internal rules, the Audit Committee must comprise between three and five members chosen from among the members of the Supervisory Board. As of the date of this Registration Document, the Audit Committee was made up of three members chosen from among the members of the Supervisory Board, two of whom were appointed from among the independent members of the Supervisory Board. As the proportion of independent members within the Audit Committee is two thirds, the composition of this committee complies with the recommendations of the AFEPMEDEF Code. In accordance with applicable legal rules, the members of the committee must have specialized knowledge in finance and/ or accounting. Upon their appointment, all members of the Audit Committee must receive information pertaining to the Company’s accounting, financial and operating specificities. The Audit Committee members’ terms expire at the same time as their terms on the Supervisory Board, except that the Supervisory Board may at any time change the composition of the Committee and thus end the term of a Committee member. The Chairman of the Audit Committee is appointed by the Supervisory Board from among the Committee’s members for his entire term as a member of the Committee. OPERATION (ARTICLE 2 OF THE RULES OF PROCEDURE OF THE AUDIT COMMITTEE) The Audit Committee may conduct meetings in person or via video or telephone conference pursuant to the same rules as the Supervisory Board, when convened by its Chairman or secretary, so long as at least half of its members participate. Committee members may not give proxies to other members to represent them. The Audit Committee’s recommendations are adopted by a simple majority of members present. In the event of a tie, the vote of the Committee’s Chairman prevails. The notice of meeting must include an agenda and may be transmitted orally or by any other means. The Audit Committee meets as often as necessary and, in any event, at least twice a year in connection with the Group’s preparation of the annual and interim financial statements. The Audit Committee’s meetings are held prior to the meeting of the Supervisory Board and, to the extent possible, at least two days prior when the Audit Committee’s agenda includes examination of interim or annual financial statements prior to their review by the Supervisory Board. Minutes are prepared for each meeting, in the absence of other provisions, by the meeting’s secretary appointed by the Committee’s Chairman, under the authority of the Committee’s Chairman. The minutes are sent to all members of the Committee. The Chairman of the Committee decides conditions pursuant to which it reports on its work to the Supervisory Board. The Committee presents its work at the next Supervisory Board meeting. Activity of the Audit Committee in 2015 In 2015, the Audit Committee met five times, with an attendance rate of 100%. 296 EUROPCAR REGISTRATION DOCUMENT 2015 CORPORATE GOVERNANCE ROLE AND ACTIVITIES OF THE SUPERVISORY BOARD 5.2.2.2 Nominations and Compensation Committee DUTIES (ARTICLE 1 OF THE RULES OF PROCEDURE OF THE NOMINATIONS AND COMPENSATION COMMITTEE) In accordance with Article 10 of the Supervisory Board’s internal rules, the Nominations and Compensation Committee must comprise between three and five members chosen from among the members of the Supervisory Board. As of the date of this Registration Document, the Nominations and Compensation Committee had three members chosen from among the members of the Supervisory Board, two of whom were appointed from among the independent members of the Supervisory Board. As the proportion of independent members within the Nominations and Compensation Committee is a majority, the composition of this committee complies with the recommendations of the AFEP-MEDEF Code. The Nominations and Compensation Committee is a specialized committee of the Supervisory Board whose main duty is to assist the Supervisory Board in constituting the Company’s management bodies and determine and regularly evaluate the compensation and benefits received by the members of the Management Board, including deferred benefits and/or severance pay for voluntary or forced departure from the Group. In that context, the Nominations and Compensation Committee carries out the following duties: a proposing candidates for appointment to the Supervisory Board, to the Management Board and to Board Committees and evaluating the candidacies of non-independent members of the Supervisory Board The Nominations and Compensation Committee makes proposals for the appointment of members of the Supervisory Board (either by the Shareholders’ Meeting or by co-option) and of the Management Board and for the appointment of members and chairmen of each of the Supervisory Board’s committees. With respect to nominating independent members of the Supervisory Board, the Committee takes the following criteria into account: (i) the desired balance in the composition of the Supervisory Board with regard to the composition and the evolution of the Company’s ownership, (ii) the proportion of men and women required by the regulations in effect, (iii) the advisability of renewing terms, and (iv) the integrity, knowledge, experience and independence of each candidate. The Nominations and Compensation Committee must also establish a procedure to select future independent members and make its own evaluations of potential candidates before any candidates are approached. a annual evaluation of all positions held by members of the Supervisory Board Each year prior to the publication of the Company’s Annual Report, the Nominations and Compensation Committee examines the status of each member of the Supervisory Board with regard to the rules on the holding of multiple offices and submits its findings to the Board so that the Board may examine the status of members as appropriate under these standards. a examination and proposal to the Supervisory Board of all components and terms of compensation of the members of the Management Board The Nominations and Compensation Committee makes proposals that include fixed and variable compensation, as well as, if applicable, share subscription or purchase options, performance share allocations, retirement and pension plans, severance packages, benefits in kind and individual benefits and all other possible direct or indirect compensation (including long-term) that may be included in the compensation of members of the Management Board. 05 The Committee is informed of the compensation policy for the principal executives who are not corporate officers, as well as of the hiring and compensation of the members of the Executive Committee. a evaluation and proposal to the Supervisory Board concerning allocation of attendance fees The Committee submits a proposal to the Supervisory Board with respect to the allocation of attendance fees and individual amounts of payments to the members of the Supervisory Board, taking into account their actual participation on the Board and on the committees of which they are members, the responsibilities undertaken and the time which they must dedicate to their duties. The Committee also submits a proposal on the compensation allocated to the Chairman and Vice-Chairman of the Company’s Supervisory Board. a exceptional duties The Committee is consulted by the Supervisory Board to make recommendations on all exceptional compensation related to exceptional duties which may be given by the Supervisory Board to certain of its members. COMPOSITION (ARTICLE 10 OF THE SUPERVISORY BOARD’S INTERNAL RULES) As of the date of this Registration Document, the Nominations and Compensation Committee had three members chosen from among the members of the Supervisory Board, two of whom were appointed from among the independent members of the Supervisory Board. EUROPCAR REGISTRATION DOCUMENT 2015 297 05 CORPORATE GOVERNANCE ROLE AND ACTIVITIES OF THE SUPERVISORY BOARD Committee members are appointed by the Supervisory Board from among its own members, taking into consideration independence as well as experience in the selection and compensation of listed company executive officers. The Nominations and Compensation Committee may not include any senior executive or corporate officer of the Company. The Nominations and Compensation Committee members’ terms expire at the same time as their terms on the Supervisory Board, except that the Supervisory Board may at any time change the composition of the Committee and thus end the term of a Committee member. The composition of the Committee may be modified by the Supervisory Board, acting at the request of its Chairman, and, in any event, must be modified in the event of a change in the general composition of the Supervisory Board. The Chairman of the Nominations and Compensation Committee is appointed from among the independent members by the Supervisory Board, upon the proposal of the Chairman of the Supervisory Board. The Committee’s secretary is any person designated by the Chairman of the committee or with the Chairman’s agreement. WORKINGS (ARTICLE 2 OF THE RULES OF PROCEDURE OF THE NOMINATIONS AND COMPENSATION COMMITTEE) The Nominations and Compensation Committee may conduct meetings in person or via video or telephone conference pursuant to the same rules as the Supervisory Board, when convened by its Chairman or secretary, so long as at least half of its members participate. Committee members may not give proxies to other members to represent them. The Committee’s recommendations with respect to compensation and nominations are adopted by a simple majority of members present. In the event of a tie, the vote of the Committee’s Chairman prevails. The notice of meeting must include an agenda and may be transmitted orally or by any other means. The Nominations and Compensation Committee meets as often as necessary and, in any event, prior to any meeting at which the Supervisory Board votes on the compensation of members of the Management Board or the allocation of attendance fees. The Committee presents its work at the next Supervisory Board meeting. Activity of the Nominations and Compensation Committee in 2015. In 2015, the Nominations and Compensation Committee met four times, with an attendance rate of 100%. 5.2.3 Internal control The Group’s internal control system is intended to ensure: The internal control system encompasses the following: a application of the instructions and guidelines set by the Group’s senior management; Organization/control environment, including: a the proper functioning of the Company’s internal processes, in particular those involved in protecting its assets; and AN INTERNAL AUDIT DEPARTMENT a the reliability of financial information. It relies on the principles of the Committee of Sponsoring Organizations of the Treadway Commission (COCO) as well as on international standards, as defined by the Institute of Internal Auditors (IIA), in particular. 298 EUROPCAR REGISTRATION DOCUMENT 2015 The Group Internal Audit Department is composed of a Director of Group Internal Audit, a manager and three internal auditors. Previously, the Director of Internal Audit has reported to the CEO, the Chairman of the Company’s Board of Directors and the Audit Committee, which was appointed by the Board of Directors. When the Company’s new corporate governance CORPORATE GOVERNANCE ROLE AND ACTIVITIES OF THE SUPERVISORY BOARD structure is instituted, the Director of Internal Audit will report to the Chairman of the Supervisory Board and to the Audit Committee appointed by the Supervisory Board. This link between internal audit and the Company’s management is supplemented by continuous access to and cooperation with the other members of the Company’s Management Board. In addition, there will be an operating link between the Group Internal Audit Department and the local audit units of the operating subsidiaries, primarily dedicated to point of sale audits and operating site audits, including of local stations and franchisees. This organization arises out a shared audit charter that has been in place between the Company and the Corporate Countries since 2010, the update of which is expected to be completed in early 2016. The Group Internal Audit Department provides Group management teams with reasonable assurances as to transactional oversight, gives them advice on improvements and contributes to creating added value. It assists the Management Board and the Corporate Countries in achieving their objectives by using a systematic and methodical approach to evaluating management risks, control risks and corporate governance, and making proposals to strengthen their effectiveness. It also promotes a strong internal control environment in order to increase oversight of risks and operations. The Group Internal Audit Department carries out and regularly updates risk mapping at the Group and subsidiary levels on a rotating basis. The risk mapping is presented once a year to the Group’s Management Board, which reviews it and examines actions and specific monitoring of certain risks. The main identified risks are then addressed or monitored specifically. The Group Internal Audit Department defines and executes, either on its own initiative or on the initiative of Group management, an annual audit plan that includes the international franchise network, internal control audits and any other advice or assurance assignment. In addition, the Group Internal Audit Department consolidates the audits performed in the various Corporate Countries and in particular those relating to transactions carried out by the different stations making up the Group’s network. It works in close collaboration with the local audit teams for that purpose. For the last two years, the Group Internal Audit Department has asked Ernst & Young to conduct an annual audit of stations held by franchisees in order to ensure their compliance with the Group’s rules. Finally, in close collaboration with the external auditors, the Group Internal Audit Department oversees the implementation of the audit recommendations and of high-priority action plans. The report prepared by the Chairman of the Supervisory Board on the composition of the Supervisory Board and the application of the principle of balanced representation of men and women on the Board, and setting out the conditions under which the Supervisory Board prepares and organizes its work and the internal control and risk management procedures the Group has been put in place, as provided for in article L. 225-68 of the French Commercial Code, is presented in Section 5.2.4 “Report by the Chairman of the Supervisory Board” of this Registration Document. AN INTERNAL CONTROL QUESTIONNAIRE The Group has used an Internal Control Questionnaire (ICQ) for the past four years. It covers financial reporting procedures, operating oversight (such as contract management, franchises, agents and affiliates), functional oversight (such as legal, purchase, Human Resources, IT) and oversight of Group governance. The internal control questionnaire will be reworked in 2016. 05 AN ANNUAL STATEMENT SIGNED BY THE MANAGEMENT OF THE GROUP ENTITES. Each year, the executive officers of the Group’s companies sign a compliance letter that lists and analyzes situations of noncompliance or risk of non-compliance and then explains the corrective measures implemented during the fiscal year. The compliance letter also certifies that, to the knowledge of the signing officer, all staff employed by the entity during the fiscal year received training on the Group’s ethics charter, conflicts of interest, the protection of personal data and competition law (see Section 2.7.2 “Risk Management” of this Registration Document). AN INTRANET SITE The Group also maintains an intranet site that includes all int