contents - Illinois

Y
S
Chicago
A
E CESS
CONTENTS
AC
INSIDER TIPS
Photo: Matthew Gilson
Visitor Information Centers
Free Accessible Trolleys
Chicago has three downtown Visitor Information
Centers. Chicago Cultural Center, 77 E. Randolph
St., Mon.–Fri. 10am–6pm, Sat. 10am–5pm, Sun.
11am–5pm, closed holidays. Chicago Water Works,
163 E. Pearson St., daily 7:30am–7pm, closed
Thanksgiving and Christmas. Millennium Park
Welcome Center, 201 E. Randolph St., daily
10am–4pm. Information counters are also available
at Midway and O’Hare Airports. Call Chicago
Visitor Information toll-free at 877-244-2246 or
866-710-0294 TTY.
Chicago’s free trolleys are a friendly, fun and accessible way to get to the city’s most popular attractions.
They run from late May to early September on five
separate routes—Navy Pier, Shopping, Metra/Navy
Pier, Metra/Museum Campus and Lincoln Park.
A route map with service times is available at Visitor
Information Centers and at www.cityofchicago.org/
transportation/trolleys. Only trolleys displaying a
sign marked “Free Trolleys” are free of charge.
Free Tours from Chicago Greeter
Get an inside perspective on the Windy City, with
more than 40 special interest areas and 25 neighborhoods to choose from. These free 2 to 4-hour tours,
guided by local volunteers, all begin at the Visitor
Information Center at 77 E. Randolph. For details,
call 312-744-8000 or go to www.chicagogreeter.com.
Chicago’s Street Numbering System
Chicago street numbers start at State and Madison
downtown. State Street divides east and west
addresses and Madison Street divides north and
south addresses. Even-numbered addresses are
on the west and north sides of the street and oddnumbered addresses on the south and east sides.
MP3 Tours of the Loop
The Chicago Loop Alliance website offers free, selfguided audio tours that can be downloaded to MP3
players. Three tours—Art Loop, Landmark Loop
and Theatre Loop—and maps are available online at
www.chicagoloopalliance.com. Or you can reserve a
fully-loaded “Loop the Loop” MP3 player at the
ArchiCenter, 224 South Michigan Ave., 312-922-8687.
CTA Visitor Pass
The Chicago Transit Authority's Visitor Pass allows
unlimited rides on CTA buses and trains and offers
significant savings over standard fares. These 1-day,
2-day, 3-day and 5-day passes are available for
purchase at the airports, Visitor Information
Centers, Union Station and select Chicago attractions.
For advance purchase, call 888-968-7282 or
888-282-8891 TTY or go to www.transitchicago.com.
For the latest route, schedule and fare information,
call 312-836-7000 or 312-836-4949 TTY.
Chicago Guidebook of Special Values
This coupon book from the Chicago Office of
Tourism has discounts and 2-for-1 offers for
attractions and sightseeing, entertainment, museums,
dining and shopping. There’s also a long list
of free attractions and events. The Guidebook is
available at Visitor Information Centers.
3
CONTENTS
Welcome
Rod R. Blagojevich . . . . . . . . . . . . . . . . . . . . . . .1
Governor, State of Illinois
Richard M. Daley . . . . . . . . . . . . . . . . . . . . . . . . .1
Mayor, City of Chicago
Jack Lavin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Director, IL Department of Commerce and
Economic Opportunity
2551 N. Clark Street, Suite 301
Chicago, IL 60614
773-388-8839
www.opendoorsnfp.org
[email protected]
Eric Lipp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Executive Director, Open Doors Organization
Useful Information
Project Director/Editor:
Laurel Van Horn, ODO
Insider Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Design: Panebianco, Inc.
312-832-0100
www.panebianco.com
[email protected]
Getting Around . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Although the information contained in Easy Access
Chicago was believed to be correct at the time of
publication, neither the Open Doors Organization
nor any of its officers, directors, employees or
members shall be held responsible or liable for any
inaccuracies, errors, or omissions nor for information
that changes or becomes outdated overtime. We
advise you to call ahead to confirm the information
contained in Easy Access Chicago.
Airport Information . . . . . . . . . . . . . . . . . . . . . .11
Open Doors Organization makes no endorsement or
warranties regarding any facilities, goods or services
listed in this guide. The access features reported are
not intended to reflect compliance with any local,
state or federal laws, regulations or guidelines.
Travel Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Copyright © 2007 Open Doors Organization. All
rights reserved. No portion of this publication may
be stored in a retrieval system, transmitted or
reproduced without the express written permission
of Open Doors Organization.
Museums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Easy Access Chicago is designed for use in
conjunction with the Chicago Official Visitors Guide
and the Chicago Convention and Tourism Bureau
website, www.choosechicago.com.
Shopping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
To order copies in alternate formats, contact
Open Doors Organization, 773-388-8839.
Restaurants . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
For the full online guide with over 300 properties
and the most up-to-date information, visit
www.easyaccesschicago.org.
Open Doors Organization is proud to bring
the city of Chicago its first comprehensive
access guide! Many thanks to the businesses
and facilities that participated.
Inter-City Ground Transportation . . . . . . . . . . . .6
Public Transportation . . . . . . . . . . . . . . . . . . . . . .7
Airport Transportation . . . . . . . . . . . . . . . . . . . . .9
Neighborhoods . . . . . . . . . . . . . . . . . . . . . . . . . .24
Chicago Area Map . . . . . . . . . . . . . . . . . . . . . . .25
CTA Rail Map . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Family Travel Tips . . . . . . . . . . . . . . . . . . . . . . .29
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Accessible Properties
Attractions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Tours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Performing Arts . . . . . . . . . . . . . . . . . . . . . . . . .21
Theatres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Nightclubs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Gardens and Zoos . . . . . . . . . . . . . . . . . . . . . . . .32
Sports and Recreation . . . . . . . . . . . . . . . . . . . .33
Lodgings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
4
GETTING AROUND
Disability Parking Placards
Gas Stations
Both foreign and out-of-state disability parking
permits are considered valid for parking in
designated accessible parking spaces in Illinois.
With either a disability license plate or placard,
you can also park free at metered parking spaces in
Chicago except those limited to 30 minutes or less.
The placard must be hung from the rearview mirror.
Watch for day/hours sign restrictions to avoid being
ticketed or towed. If you are renting a wheelchair
accessible van, the company will provide a parking
placard for your convenience. Unlike some other
states, Illinois does not issue temporary placards to
non-residents so be sure to bring your own parking
placard with you.
Illinois law requires gas station attendants to
pump gas at the self-serve price to people displaying
either a disability placard or license plate. If, however,
only one employee is on duty, they are not required
to comply.
Accessible Taxis
More than 20 taxi companies in Chicago currently
operate wheelchair accessible minivans equipped
with ramps, wheelchair securements and shoulder
seat belts. To order an accessible taxi, call the centralized dispatch service toll-free at 800-281-4466.
Paratransit Services
Pace Paratransit
847-364-7223
TTY 847-364-5093
http://www.pacebus.com/sub/paratransit/ADA_guide.asp
Full details on disability parking in Illinois including
a “Persons with Disabilities Certification Placard”
application form are available online at
www.dmv.org/il-illinois/disabled-drivers.php or
call 217-782-2709.
Registered paratransit riders who would like to
extend their eligibility to Chicago while visiting
should contact Pace Paratransit at 312-341-8000.
All visitors must present documentation that they
are ADA paratransit eligible for the jurisdiction in
which they reside. ADA paratransit certification
(with expiration date) and a photo ID should be
faxed to 312-341-8050. Allow at least 1–2 weeks for
processing. Pace will then issue an RTA paratransit
pass good for 21 days (extendable to 30 days) and
provide a list of phone numbers for the various
paratransit operators. Once certified, visitors can set
up arrival and departure paratransit rides, if desired,
by calling 312-341-8035. Certification also allows
visitors to use the Taxi Access Program.
Taxi Access Program (TAP)
800-606-1282
TTY 888-847-0093
www.pacebus.com/pdf/paratransit/taxi_
access_program.pdf
The Taxi Access Program allows RTA certified paratransit customers to travel in taxis at reduced rates
for trips that originate within the City of Chicago.
Taxi vouchers, good for a one-way taxi ride valued
up to $13.50, may be purchased for $5.00 each.
Riders must pay the difference if the taxi meter
exceeds $13.50. Vouchers may be purchased at the
newly relocated RTA Customer Service Center,
165 N. Jefferson St. at Lake St. One must present
either a valid RTA ADA Paratransit ID or a letter of
eligibility from the RTA along with a photo ID. Up
to 30 vouchers may be purchased per week but only
4 used per day.
Photo: The Chicago Lighthouse
5
INTER-CITY GROUND TRANSPORTATION
Union Station–Amtrak
Greyhound Bus Terminal
325 S. Canal (Adams)
800-872-7245
800-523-6590 TTY
www.amtrak.com
630 W. Harrison (Jefferson)
312-408-5800
Greyhound: 800-231-2222, 800-345-3109 TTY
Access Greyhound: 800-752-4841, 800-345-3109 TTY
www.greyhound.com/travel_information/disabilities. shtml
Union Station serves as a terminal for both Amtrak
and Metra trains. Amtrak facilities and platforms
are on the lower level. Metra ticketing is on the
mezzanine, with their trains departing from both
mezzanine and lower levels. A central elevator and
ramp link the two levels. Contact Amtrak for details
on their services for passengers with disabilities.
The Greyhound Bus Terminal is a one-level,
modern facility which meets most ADA guidelines
for disability access. Contact Access Greyhound
for details on their services for passengers with
disabilities. For lift-equipped bus service, 48-hour
advance notice is required.
Entrance—The only level entrance is at 325 S. Canal
on the east side of the street. No accessible loading
zone is available. The outer door nearest to Adams is
fully automatic; the inner door, push-button. An
accessible elevator is on the left along with a phone
for Amtrak red cap/wheelchair service. Passengers
requiring escort assistance, a wheelchair or help
with baggage can just lift this phone for assistance.
Mobility—The terminal has a ramped entrance
with handrails and level access to the bus bays.
The ticket counter has a low shelf and fare slot.
Accessible amenities include men's and women’s
restrooms, drinking fountain, pay phone, vending
machines and cafeteria. Lockers are also accessible
but not the machine to pay for them. Benches with
arms are available.
Mobility—Amtrak ticket counter #1 is lowered and
ticketing machines are within reach range. Metra
and Amtrak restrooms are fully accessible except for
blocked knee clearance at the sinks. A food court,
reached via the south elevator, has lowered counters
and accessible tables. Other accessible Amtrak facilities include a waiting room, lounge, drinking fountain, vending machines and lockers. Automatic
doors and ramps lead to Metra platforms on the
mezzanine level. Amtrak platforms have level access
but a station lift must be used to board Amtrak
trains; advance notice is required.
Vision/Hearing—Signs are large print, high contrast
and non-glare. Restrooms have Braille/tactile signage.
A volume control phone is available.
Public Transport/Parking—The terminal is located
2 blocks southwest of the Clinton Blue Line station
(not accessible) and served by CTA bus routes
7, 60, 125, 156 and 157. Nearest public parking lot:
IM Park, 566 W. Van Buren, 312-913-9770
Megabus
877-462-6342
www.megabus.com
Vision/Hearing—Signs are large print, high contrast
and non-glare. Elevators and restrooms have
Braille/tactile signage. Amtrak provides escort
service for persons who are blind or have low vision.
A volume control phone is available.
A subsidiary of Coach USA, Megabus offers daily
non-stop, express bus services between Chicago
and eight Midwest cities—Cincinnati, Cleveland,
Columbus, Detroit, Indianapolis, Milwaukee,
Minneapolis and St. Louis. Booking is done solely
via the Internet. However, individuals who require a
wheelchair lift must instead call the number above
at least 48 hours in advance. Payment is by credit
card only. Chicago’s Megabus hub for all arrivals
and departures is located next to Union Station on
the east side of S. Canal Street, between Jackson
and Adams.
Public Transport/Parking—The station is located 3
blocks northeast of the Clinton Blue Line station
(not accessible) and served by CTA bus routes 1, 7,
X28, 60, 125, 126, 151, 156 and 157. Amtrak parking
is located at S. Canal and Jackson.
6
PUBLIC TRANSPORTATION
Regional Transportation Authority
Chicagoland are listed as destinations. RTA also
provides trip-planning assistance over the phone.
Trip planning kiosks are available at Chicago
Cultural Center, Randolph St. Metra Station, CTA
Headquarters, Midway Airport, Navy Pier, North
Bridge, Palmer House Hilton, Shedd Aquarium
and Union Station.
RTA Travel Information Center—
for CTA, Metra, Pace
165 N. Jefferson St. (Lake)
312-836-7000
312-836-4949 TTY
www.rtachicago.com
http://tripsweb.rtachicago.com/
Chicago Transit Authority
The RTA is the financial oversight and planning
body for the three public transit operators in northeastern Illinois: Chicago Transit Authority (CTA),
Metra commuter rail and Pace suburban bus. RTA
administers the Reduced Fare Program for seniors
and persons with disabilities and determines
certification for ADA Paratransit, now run by Pace.
Details on these programs are available on the
RTA website or by calling 312-663-4357 or
312-913-3122 TTY.
CTA Customer Service (including Elevator Updates)
888-968-7282
888-282-8891 TTY
www.transitchicago.com
CTA runs buses and elevated/subway trains serving
the city and 40 nearby suburbs. All CTA buses are
equipped with lifts or ramps and securement
systems. They also have an audio/visual system that
uses GPS technology to automatically announce
each upcoming bus stop, both audibly and on a
visual display. On the rail system, most train cars
have accessible doors and each train has a minimum
of two accessible cars. At present 72 rail stations
have elevators or ramps with additional stations
being renovated on the Brown and Red lines. A list
of accessible stations and those equipped with TTY
phones appears on the back of the CTA Bus & Rail
Map as well as online.
Planning an accessible trip is easy using the RTA
trip planner website listed above. One can specify if
one needs accessible transport, whether buses or
trains are preferred and how much walking is manageable. For convenience, all the main attractions in
7
are partially accessible and usable by most people
with disabilities. Where other accessible public
transport is not available within a half mile, a shuttle
service is in place to take passengers from inaccessible stations to the nearest accessible one.
CTA Tips
For detailed information on accessibility, request a
“CTA Accessible” brochure from CTA Customer
Service, available in large print, Braille, audio cassette
and computer disk. It is also online in English and
Spanish, in both pdf and text-only versions.
There are 5 downtown Chicago terminals. The
diesel terminals—Chicago Union Station, LaSalle
Street Station and Ogilvie Transportation Center—
are fully accessible. The electric terminals each
have one accessible entrance. For the Randolph
Street Station, wheelchair access is via the 225 N.
Michigan Ave. building on South Water St. For the
Van Buren Street Station, the accessible entrance is
at Michigan Ave. and Van Buren St.
CTA train lines are identified by color. The direction
the train is going is indicated by the name of the last
station on the line.
Before using the “El”, one should call the toll-free
number above and select prompt 5 to check that
elevators are working at the stations you plan to use.
This can also be checked online. Portable ramps or
“gap fillers” are available in accessible stations. To
summon assistance, there are Customer Assistance
Call Buttons near station turnstiles and on each
platform. When boarding, advise the Customer
Assistant of your destination so that they have the
gap filler ready. Each rail car also has a call button
so that one can alert the rail operator in advance of
your stop.
For full details, request a copy of the “Rider’s Guide
for Customers with Disabilities” and “System Map
for Customers with Disabilities.” The latter is
available in a large-print format. In addition, Metra
provides fact sheets for each station. This information is also available online.
Metra Tips
On diesel trains, the accessible car or cars with lifts
are identified by an access symbol. At downtown
stations, conductors will direct customers to these
cars. At other stations, platforms have clearly
identified accessible boarding areas for passengers
who require the lifts. On electric trains all cars are
accessible and the conductor can use the bridge
plate on any car. To facilitate exiting, passengers
who need to use the lift or bridge plate should
advise conductors of their destination stop.
All platforms at CTA stations have bright yellow
tactile edges for detection by people who are blind
or visually impaired. At stations serving more than
one train line, announcements are made to identify
each arriving train. Onboard the train, an automated
system announces each upcoming stop and whether
the doors will open on the left or right.
On CTA buses, drivers will deploy the lift or ramp
for anyone who requests it, not just those using
mobility devices. They will also help with securement
if assistance is needed.
All platforms have bright yellow tactile edges for
detection by persons who are blind or visually
impaired. Audio announcements alert passengers to
the next train stop. Customers who are deaf or hard
of hearing are encouraged to advise the conductor
of their stop since there are no visual announcements.
Metra
312-322-6777
312-322-6774 TTY
www.metrarail.com
Metra operates the commuter rail system in
Northeastern Illinois, made up of 12 train lines.
Diesel trains, which connect Kenosha, Joliet, Aurora
and Elgin with downtown Chicago, have a wheelchair
lift, spaces for 3 wheelchairs in the accessible car
and accessible restrooms adjacent to the wheelchair
seating area. Electric trains, which operate between
Chicago, University Park and Northern Indiana, use
ramps to bridge the gap to the platform. Each car
has spaces for 2 wheelchairs.
Pace
847-364-7223
847-364-5093 TTY
www.pacebus.com
Pace operates fixed-route suburban bus service in a
6-county area in Northeastern Illinois. Buses on all
routes are wheelchair accessible and equipped with
either a ramp or lift and securement devices. As of
2006, Pace is also in charge of administering the
Chicago ADA Paratransit services. Information for
both types of service is available on the website
above. As noted above, ADA Paratransit certification
is carried out by RTA.
Metra currently has 163 stations that are fully
accessible with not only wheelchair access but also a
visual public address system. 25 additional stations
8
AIRPORT TRANSPORTATION
Continental Airport Express
Car Rentals—O’Hare
773-247-1200
Toll free 888-284-3826
www.airportexpress.com
Alamo, Avis, Budget, Dollar, Enterprise, Hertz,
National and Thrifty all rent hand-controlled vehicles
at O’Hare International Airport. Agencies generally
request 1–2 day advance notice for rentals with
adaptive equipment. Car rental companies except
Alamo are on the lower level near the baggage claim
areas of Terminals 1, 2, and 3. In Terminal 5, the
companies are available by courtesy telephones
located on the lower level. Avis and Budget will
provide drop off/pick up service at airport terminals,
as will Enterprise if its lift-equipped shuttle vans
are not available. All companies have at least some
courtesy shuttles with lifts.
This airport shuttle service provides transportation
between O’Hare and Midway and all locations in
downtown Chicago including South Loop, West
Loop and Lincoln Park. For standard vans and
buses, no reservation is required for service from
the airports to downtown, with departures every 15
minutes. Persons requiring a wheelchair accessible
van should reserve at least one day in advance. Up
to two wheelchairs can be accommodated with
advance notice. Please call for current one-way and
round-trip pricing and multi-passenger discounts.
Accessible Van Rental
Car Rentals—Midway
The following companies all provide delivery and
pickup service at O’Hare and Midway Airports for
an additional fee.
The companies listed below rent hand-controlled
vehicles at Midway Airport. Agencies generally
request 1–2 day advance notice for rentals with
adaptive equipment. Except for Alamo, car rental
companies are inside the airport terminal, Lower
Level Arrivals. Rental car pick-up is on Level 2 of
the Midway Airport Parking Garage. Alamo is
located a few minutes from the airport and has
some shuttles with lifts; they will not drop off/pick
up at the terminal.
Alamo
Avis
Budget
Dollar
Enterprise
Hertz
National
Thrifty
Midwest Mobility
847-923-9892
847-985-0876 (TTY)
www.midwestmobility.com
Mobility Works
630-782-1900
www.mobilityworks.com
Wheelchair Getaways
800-637-2597
www.wheelchairgetaways.com
800-327-9633
800-331-1212
800-527-0700
800-800-4000
800-867-4595
800-654-3131
800-227-7368
800-527-7075
9
Public Transportation/CTA Rapid Transit
O’Hare Airport
The CTA Blue Line train provides 24-hour service
between downtown Chicago and O’Hare International
Airport. O’Hare station is centrally located in the
airport, near Terminal 2 and under the airport’s main
parking garage. From the lower level baggage area,
follow overhead signs for “Trains to City-CTA,” take
the escalator or elevator downstairs and then
continue to follow signs along a lengthy concourse.
312-836-7000
312-836-4949 TTY
www.transitchicago.com
Midway Airport
The CTA Orange Line provides service between
Midway International Airport and downtown Chicago.
Hours of operation are 4:00am to 1:00am. From
lower level baggage claim, take the elevator at the
south end of the terminal to level 3 and then follow
signs for “Trains to City – CTA”. This is a lengthy
walk. The elevator down to the CTA station, hidden
from view, is on the right past the steps and escalator.
The station itself is equipped with an elevator to
take passengers with mobility impairments to and
from the platform. An illuminated arrow points
toward the next train leaving. Other CTA stations
with elevators on the Blue Line are at Rosemont,
Cumberland, Harlem, Jefferson Park, Logan Square,
Clark/Lake, Jackson and UIC/Halsted. The trip
to downtown Chicago takes approximately forty
minutes. Call 312-836-7000 or 312-836-4949 TTY
for the latest route, schedule and fare information.
The station is also equipped with an elevator to take
passengers with mobility impairments to and from
the train platform. All stations en route to downtown
Chicago are equipped with elevators. In the Loop
itself, Library-State/Van Buren, Washington/Wells
and Clark/Lake are also accessible. The trip to
downtown Chicago takes approximately half an hour.
Call 312-836-7000 or 312-836-4949 TTY for the
latest route, schedule and fare information.
10
AIRPORT INFORMATION
O’Hare International Airport
10000 West O’Hare
773-686-2200
773-601-8333 TTY
www.flychicago.com
Located in Northwest Chicago approximately 17
miles from downtown, O’Hare is one of the world’s
largest and busiest airports. This complex facility is
made up of three domestic terminals, one international terminal, a main parking garage and numerous
parking lots. A light rail transit system, linking the
terminals and economy parking lots, is wheelchair
accessible with elevators at each stop.
Information—Airport information booths (with
high counters) can be found on the lower level of
Terminals 1, 2 and 3 and on both levels of
International Terminal 5. O’Hare’s access brochure
is currently out of print. Information for travelers
with disabilities is available on the airport’s website
and by calling 773-686-8040.
Pick-Up/Drop-Off Zones—Designated loading zones
with level access and curb cuts are located on the
lower level adjacent to each domestic terminal
and in Parking Lot D adjacent to the international
terminal. Curbside check-in is available. Entrances
have automatic doors.
Mobility—Wheelchair access at O’Hare is generally
good and continues to improve as renovations and
expansions take place. Parking, elevators, phones,
restrooms, restaurants, bars and shops meet most
access standards.
Hearing—Visual paging is available only in
International Terminal 5, adjacent to flight information monitors. Each phone bank has a volume
control phone. Public TTY’s are located on the
upper and lower levels of each terminal and on
each domestic concourse. Video pay phones will soon
be installed in terminals and baggage claim areas.
Vision—Directional and informational signs are
large print, high contrast and non-glare. Braille and
tactile signage identifies most restrooms. Elevators
have audible signals and Braille/tactile signage for
controls and hoistways. Airport information is not
available in alternate formats. None of the restaurants
or bars has Braille or large print menus.
Photo: Supriya Raman
11
Dog Relief Area—Grassy areas outside Terminal 1,
lower level, and in front of the Hilton Hotel, opposite
Terminal 2, can be used as dog relief areas.
Vision—Directional and informational signs are
large print, high contrast and non-glare. Braille and
tactile signage identifies all restrooms. Elevators
have Braille/tactile signage for controls and hoistways;
recorded announcements were recently added.
Airport information is not available in alternate
formats. None of the restaurants or bars has Braille
or large print menus.
Medical Facilities—UIC Medical Center runs a first
aid center in Terminal 2, upper level. Defibrillator
units are located throughout the airport within a
one-minute walk from all points.
Airline Services—All airlines provide wheelchair
escorts on request as well as escorts for passengers
who are blind or have cognitive disabilities. American
and United use electric carts on their concourses.
Except for smaller commuter aircraft, all boarding is
by jetway. Contact individual airlines for details.
Dog Relief Area—A grassy area is located on the
lower level to the side of the terminal near Door 1.
Medical Services—Defibrillator units are located
throughout the airport within a 90-second walk from
all points.
Airline Services—Electric carts are not used on the
concourses but there are moving walkways. All
airlines provide wheelchair escorts on request as
well as escorts for passengers who are blind or have
cognitive disabilities. Except for smaller commuter
aircraft, all boarding is by jetway. Contact individual
airlines for details.
Midway International Airport
5700 S. Cicero Ave.
773-838-0600
773-838-0795 TTY
www.flychicago.com
Smaller than O’Hare and recently redeveloped,
Midway is located in Southwest Chicago about 10
miles from downtown. Facilities in the new, 3-level
terminal building are very accessible. Free liftequipped shuttle buses connect the economy parking
lots with the terminal and run every 15 minutes.
Information—Airport information booths with
lowered counters can be found in the upper level
check-in area and the Midway Boulevard restaurant
and shopping area. Airport access information is
included in the “MDW Traveler’s Guide” and on
the airport website.
Pick-up/Drop off Areas—There are designated
accessible drop-off areas on upper and lower levels
of the terminal roadway. Security guards allow extra
time for persons with disabilities to load and unload.
Curbside check-in is available. Entrances have
automatic doors.
Mobility—Wheelchair access at Midway is excellent.
Parking, elevators, phones, restrooms, restaurants,
bars and shops meet almost all access standards.
Unisex accessible restrooms are indicated on the
airport map.
Photo: City of Chicago/Peter J. Schulz
Hearing—Each phone bank has a volume control
phone. Public TTY’s are located throughout the
terminal and concourses and indicated on the
airport map. Video pay phones will soon be installed
in the terminal and baggage claim area. Midway has
no visual paging system.
12
ATTRACTIONS
Photo: City of Chicago/Peter J. Schulz
Grant Park/Buckingham Fountain
Summer Lakefront Festivals
Columbus Dr. and Congress Pkwy.
773-256-0949
www.chicagoparkdistrict.com
The Mayor’s Office for People with Disabilities
(MOPD) collaborates with the Mayor’s Office of
Special Events to ensure the accessibility of the
major Summer Lakefront Festivals including Blues,
Jazz and Gospel Music Festivals, Taste of Chicago,
Air & Water Show, Celtic Fest Chicago and Viva!
Chicago Latin Music Festival. No matter what the
venue, the following assistive services and facilities
are provided: integrated seating throughout for
people using wheelchairs; a reserved seating area
near the main performance stage for people with
disabilities; festival brochures in Braille and large
print; and sign language interpreters with advance
notice. For more information, contact MOPD at
312-744-7050 (voice), 312-744-4964 (TTY), or visit
www.cityofchicago.org/disabilities.
Without Grant Park, Chicago would be a very
different city. This stretch of greenspace along Lake
Michigan, with Millennium Park at the north and
Museum Campus the south, offers innumerable
recreational, cultural and educational opportunities
for visitors and residents alike. Home to many of the
summer lakefront festivals, the park also houses four
world-class museums—the Art Institute, Field
Museum, Shedd Aquarium and Adler Planetarium,
as well as Soldier Field and a concert venue on
Northerly Island.
Grant Park’s beloved centerpiece, the Buckingham
Fountain, has recently been restored. Its dazzling
music, water and light show takes place every hour
from dusk until 10pm and lasts 20 minutes. The
show runs mid-April to mid-October, depending on
the weather. There is no accessible loading zone at
Columbus Dr. and Congress Pkwy., but there are
curbcuts. The sidewalk up Congress Pkwy. from
Michigan Ave. has steep grades. The surface
surrounding the fountain is very fine, hard-packed
gravel. Accessible public restrooms are located nearby. A seasonal concession stand, the Bobtail Cafe,
has an accessible counter and outdoor patio tables
and chairs. There is ramped access to the Grant
Park Rose Gardens both north and south of the
fountain. Pathways in the gardens are asphalt.
Millennium Park
55 N. Michigan Ave. (Randolph)
312-742-1168
www.millenniumpark.org
Hours: Daily 6am–11pm
Chicago’s newest attraction was designed to be
universally accessible, so this unique center for art,
music, architecture, and landscape design cannot
help but be popular. The 24.5 acre park, located at
Randolph and Michigan Avenues, features the work
of world-renowned architects, planners, artists and
designers, most notably Frank Gehry.
13
Key accessible design elements include:
Center, at the McCormick Tribune Plaza adjacent to
the Park Grill and on the east and west sides of the
Pritzker Pavilion.
• Ramps to the main staircases on Michigan Ave.
that start and stop at the same place as the bottom
and top landing of the staircases
Navy Pier
• A gradual slope of 1:20 on the BP Bridge and
spacing between its floorboards of 1/4" or less
600 E. Grand Ave. (Lake Shore Dr.)
312-595-7437
www.navypier.com
• No edges or deep water areas in The Crown
Fountain so a wheelchair can easily enter the
fountain area
Hours: Sun–Thurs 10am to 10pm, Fri–Sat
10am–midnight
• Ramps at the Cloud Gate that allow everyone to
approach and experience this unique sculpture
Fireworks displays: Wed 9:30 pm, Sat. 10:15 pm
between Memorial Day and Labor Day.
• Full access not only to the Jay Pritzker Pavilion,
with its amazing line-up of dance and music
festivals, but also to the Great Lawn beyond
Virtually a neighborhood in itself, this unique and
accessible attraction offers almost everything except
overnight accommodations. With restaurants, snack
bars, museums, theatres, shopping, outdoor
recreational facilities and docks for tour boats, Navy
Pier is a great place to spend the day, no matter
what the weather. Accessible parking is located near
entry doors in both East and West garages. Free
wheelchair rentals are available at the Guest
Services Desk inside the Family Pavilion near the
West Entrance and at the East End Security Post.
Entrances, elevators, telephones, and restrooms are
wheelchair accessible. Volume control phones are
also available. Elevators and restrooms have
Braille/tactile signage. A grassy dog-relief area is
available on the pier walk. Three of the Navy Pier’s
most popular attractions are described below.
• Elevators in the pavilions for accessible
subterranean parking.
At the Millennium Park Welcome Center, 201 E.
Randolph St., free wheelchairs are available as well
as park maps, information and event schedules.
Audio tours of the park for MP3 players can be
downloaded free online or rented for $5 at the Shop
at the Cultural Center, 77 E. Randolph St.
Accessible restrooms are located in the Cultural
Chicago Children’s Museum
312-527-1000
www.chichildrensmuseum.org
The 2nd floor entrance to the museum through the
atrium has a push-button door; one can also enter
via the gift shop elevator. A fully accessible unisex
restroom is located on the 3rd floor. Ramps allow
children using wheelchairs to enter exhibits such as
Treehouse Trails and Kovler Family Schooner.
Pritzker Playspace features guided sensory
explorations. The Kraft Artabounds Studio has
adjustable-height tables. Waterways, which may be
the most popular exhibit, is universally accessible.
The museum is committed to developing exhibits
that are as inclusive as possible and provides
sensitivity training for its staff.
Photo: Howard Ash
14
ATTRACTIONS
The Hancock Observatory
875 N. Michigan Ave. (Delaware)
888-875-8439
www.hancockobservatory.com
Hours: Daily 9am–11pm
Located on the 94th floor of the John Hancock
Building, the observatory has Chicago’s only open-air
skywalk. The 360-degree views are spectacular: on a
clear day one can see as far as Wisconsin, Michigan and
Indiana. The accessible entrance with push-button
doors is on Delaware St. To reach ticketing and the
observatory elevator, take the elevator on the left side of
the lobby to the lower level. The observatory has ramps
to exhibit areas and a push-button door for the skywalk.
Restrooms, identified by Braille/tactile signage, have
wheelchair and ambulatory stalls. “Talking Telescopes,”
with narration in English, Spanish, Japanese and
French, can be raised or lowered as needed. Interactive
computer stations are also lowered. A 16-stop audio
tour is available in English, Spanish and German. The
“History Wall” has problems with glare as the photos
are under plexiglass, and the film is not captioned.
Seating is limited.
Photo: Matthew Gilson
Navy Pier (continued)
Sears Tower Skydeck
Chicago Shakespeare Theater
312-595-5600
www.chicagoshakes.com
233 S. Wacker Dr. (Jackson)
312-875-9696
www.theskydeck.com
The main theatre has wheelchair seating for 2 on the
lower level and for 6 on the dress circle, with moveable
companion seating alongside; 4 swing-arm seats are also
available. The upstairs theatre has no fixed seating. A
large restroom with two wheelchair stalls is located in
the lobby near the Pub; another unisex accessible facility
is located on the 5th floor. A lowered phone and drinking fountain are also available. Both theatres have
infrared assistive listening systems. One audio-described
and one sign-interpreted performance are scheduled for
each play run. Large print programs are available for
shows in both theatres. Discounted parking is available.
Hours: Apr–Sept 10am–10pm, Oct–Mar 10am–8pm
Over a million visitors a year soar to the top of the
Sears Tower to enjoy the wrap-around view from its
103rd-floor Skydeck. The entrance on Jackson St.
has push-button doors. Greeters escort visitors via
elevator to lower level 2 ticketing, which has one
accessible window. A small theatre with integrated
wheelchair seating screens a History Channel video
(non-captioned) on the building of the Sears Tower;
a script is available at ticketing. A separate accessible
route, clearly signed, leads to Skydeck elevators.
There are lowered telescopes at each corner of the
building. Touch and Tell computers provide written
information on Chicago’s major landmarks in six
languages. A new recorded audio tour is available in
English, Spanish, Japanese and German. The history
exhibit has large print, high contrast, non-glare text
and easy viewing from standing and seated positions.
Restrooms, identified by Braille/tactile signage, have
only ambulatory stalls, but there is redirect signage
for the fully accessible restrooms on lower level 2.
A lowered drinking fountain and phone (without
volume control) are available. There is no seating
on the Skydeck.
Navy Pier IMAX Theatre
312-595-5629
www.imax.com/chicago
Patrons using wheelchairs are usually seated in the
rear of the theatre upstairs, where the best viewing
is located, and escorted there by elevator. Seating is
also available in the front, with access via a ramp.
The theatre has an FM assistive listening system;
single-ear headphones are available at the box office.
Neither the box office nor concession stand has a
lowered counter.
15
TOURS
Architecture Foundation present the history of the
130-year-old downtown area and the ‘El’ system as
the train circles the Loop three times. The Loop
Tour Train is wheelchair accessible.
Chicago Trolley Company
773-648-5000
www.chicagotrolley.com
This all-day, hop on/hop off city tour makes stops at
the Sears Tower and 13 other key sites around
downtown Chicago. Trolleys are lift-equipped with
2 wheelchair securements. No assistive listening
system or script is available.
Chicago Architecture
Foundation/ArchiCenter
224 S. Michigan Ave. (Jackson)
312-922-8687
www.architecture.org
Loop Tour Train
The Foundation is famous for its architectural tours.
Archicenter, where bus and walking tours originate,
has exhibits, a free lunchtime lecture series and a
wonderful shop. The Corner Bakery off the lobby
has a fully accessible, single use restroom. All walking
tours in the Loop are ADA accessible so visitors
with mobility impairments, walkers or scooters can
be accommodated without advance notice. Portable
assistive listening devices are available for 2 walking
tours: Historic Skyscraper Tour and Architectural
Culture and Commerce Tour. Bus tours such as the
Frank Lloyd Wright tour to Oak Park require
2-weeks advance notice for lift-equipped service.
Some historic buildings and homes are not accessible.
The Foundation’s river cruises are not wheelchair
accessible as one must descend steps to the dock,
even from Lower Wacker. For further information,
call the tour director at 312-922-3432 x 268.
Chicago Office of Tourism
312-744-2400
www.cityofchicago.org/tourism
From May through September, this free, ticketed
40-minute tour departs every Saturday at 10am and
10:40am from the Randolph and Wabash CTA
elevated train station. Tickets are distributed on the
day of the tour from 9am at the Visitor Information
Center, 77 E. Randolph. Docents from the Chicago
Walk Chicago Tours
708-557-5400
www.walkchicagotours.com
This privately-owned company offers affordable,
slower-paced, small-group tours. Minimum group
size is two. Itineraries, which can be customized,
focus on Chicago’s culturally diverse neighborhoods
and historically significant districts. The meeting
point is either the visitor’s Loop hotel or the
Chicago Cultural Center at Michigan and
Washington. Reservations should be made at least
72 hours in advance. Walk Chicago Tours welcomes
clients with disabilities and will tailor the tour to
meet their needs in terms of pace and accessibility.
For no additional charge, they can provide pickup/drop off service at Loop hotels in a lift-equipped
van. They can also provide a manual wheelchair and
will assist with pushing so that the client can relax
and enjoy the tour.
Photo: City of Chicago/Peter J. Schulz
16
TOURS
Photo: City of Chicago/Mark Montgomery
Boat Tours
Odyssey Cruises
The following sightseeing and dinner cruise boats
all leave from Navy Pier, 600 E. Grand Ave. Parking
is available on the Pier or nearby at Illinois and
Grand Ave. These boats have gangways that can
accommodate wheelchairs, although assistance may
be required due to steep slopes, typically 1:6, and
uneven transitions. The boarding deck is the only
accessible deck since none have elevators or lifts
onboard. To insure proper accommodation, specify
access requirements when reserving. Restrooms
vary in accessibility. Service animals are welcome; a
grassy relief area is near the dock. Contact individual
companies for further details.
866-305-2469
www.odyssey.com
On the Odyssey, the Sapphire deck, with live band,
bar and dining, is wheelchair accessible. Single use
restrooms are large but lack grab bars. A manual
wheelchair is available.
Shoreline Sightseeing
312-222-9328
www.shorelinesightseeing.com
This company offers a 30-minute skyline tour on
Lake Michigan, a 1-hour architecture tour on
the Chicago River and a 90-minute combination
tour. Only the boats for the architecture tour are
wheelchair accessible.
Mystic Blue Cruises
888-957-2327
www.mysticbluecruises.com
Spirit of Chicago
The newest passenger vessel at Navy Pier, Mystic
Blue Cruises carries 500 passengers and provides
dinner cruises along the lakeshore. Wheelchair access
is on the Escapade deck which has accessible singleuse restrooms. A manual wheelchair is available.
866-273-2469
www.spiritcruises.com
On this dinner cruise vessel that carries 600
passengers, the Jubilee deck, with outside patios
fore and aft, has wheelchair access. Restrooms
have ambulatory stalls with side handrails.
17
MUSEUMS
high tech. In addition to two planetarium theaters,
there are exhibit galleries, an educational center, gift
shop, lakefront cafe and telescope terrace.
Art Institute of Chicago
111 S. Michigan Ave. (Monroe)
312-443-3600, 312-443-3890 TTY
www.artic.edu/aic
Mobility—The South Entrance is level and has a
push-button door. A unisex restroom is located
nearby. Wheelchairs are available. All restrooms are
accessible except in the old building, lower level.
Sky Theatre can accommodate any number of
guests in wheelchairs; StarRider Theatre, from
4–20, with advance notice. The historic Atwood
Sphere has 1 wheelchair space. Exhibits and interactive displays have good access. Bench seating is
provided. The closest parking is in the South Lot.
Hours: Mon–Wed, Fri 10:30am–5pm,
Thurs 10:30 am–8pm, Sat–Sun 10am–5pm.
Free admission Thurs 5–8pm.
Art lovers the world over come to Chicago just to
visit the Art Institute and its fabulous collection of
art works, ancient and modern. This complex facility
is made up of three buildings, with a modern wing
and bridge to Millennium Park now being added.
By use of a series of elevators, one can access all
parts of the museum. An Access Information sheet
helps with navigation.
Hearing—Scripts for the audio tour, in Spanish and
English, are available at the tour check-out station.
To use captioning devices in StarRider and Sky
Theatres, one must present a voucher from the box
office. A TTY and volume control phone are near
the South Entrance.
Mobility—The Michigan Ave. entrance is ramped
and has a push-button door. Groups and individuals
with disabilities can also arrange drop-off at the
Columbus Drive entrance: call 312-443-3507.
Wheelchairs are available at the checkroom, where
lowered phones are also located. All restrooms have
wheelchair access. Fullerton Hall, Rubloff
Auditorium and Price Auditorium have wheelchair
seating at the rear.
Vision—Signs and labels are large print, high contrast,
non-glare with Braille/tactile for restrooms and
elevators. An audio tour in Spanish and English is
available. Resources on astronomy in Braille can be
requested at the box office. To schedule a group
tour for visitors who are blind, call 312-294-0361.
Hearing—Audio tour scripts and neckloops are
available on request. Assistive listening devices for
Fullerton Hall are at the checkroom, where a TTY
and volume control phone are also located. Some
films are captioned. Sign-interpreted talks and programs are offered monthly.
Vision—Accommodations include an Access
Information sheet in large print and Braille,
free audio tours and a touch gallery of 5 portrait
sculptures with Braille and large print labels.
TacTiles Kits—tactile representations of masterpiece
paintings with a color photo, large print and Braille
descriptions—are available on “Escorts for the
Blind” programs, scheduled twice per month:
call 312-443-3929. For individual guided tours,
call 2 weeks in advance: 312-443-3680.
Adler Planetarium
& Astronomy Museum
1300 S. Lake Shore Dr. (Solidarity Dr.)
312-922-7827
www.adlerplanetarium.org
Hours: Daily 9:30am–4:30pm; Summer closing 6pm
First Fri of every month: 9:30am–10pm
The Adler is America’s first planetarium but, thanks
to extensive renovation and the addition of the Sky
Pavilion in 1999, it’s also modern, accessible and
18
Photo: Yessica Guerrero
MUSEUMS
Photo: Chicago Convention & Tourism Bureau
Tactile images of planets and constellations are
available for students attending the “Discover Our
Universe” show.
Hearing—For special exhibitions, a script for the
audio tour may be available. The “Evolving Planets”
video is captioned.
Parking/Public Transportation—All lots are managed
by Standard Parking, have accessible spaces and
cost $15 per day. CTA Buses #12 and #146 serve
Museum Campus, as do Free Trolleys in season.
The nearest CTA station is Roosevelt (accessible).
Vision—Signs and labels are large print, high
contrast, non-glare with Braille/tactile for restrooms
and elevators. An audio tour in English and Spanish
is downloadable online for MP3 players. A personal
guided tour can be scheduled with 1-week advance
notice: call 312-665-7521. Certain exhibits may
be touched.
Field Museum of Natural History
1400 S. Lake Shore Dr. (Roosevelt)
312-922-9410
www.fieldmuseum.org
Shedd Aquarium
1200 S. Lakeshore Dr. (Roosevelt)
312-939-2438, 800-526-0857 TTY
www.sheddaquarium.org
Hours: Daily 9am–5pm
Fun and educational for all ages, the Field Museum
is best known as the home of Sue, the largest T. rex
ever found. Permanent and special exhibitions cover
9 acres, so taking a highlight tour, available morning
and afternoon, may be a good idea.
Hours: Mon–Fri 9am–5pm, Sat–Sun 9am–6pm
Summer Hours: Daily 9am–6 pm, Thurs
9am–10pm (6/21–8/30)
The Oceanarium at the Shedd is so fantastic it will
have you believing that Lake Michigan, just outside
the window, is actually the ocean. Instead of an
audio tour, there are daily presentations in the
Caribbean Reef and Oceanarium, as well as Animal
Encounters in various locations. Soundings Restaurant
and Bubble Net Food Court have good access and
superb views.
Mobility—The East Entrance is level with a pushbutton door. Wheelchairs are available. Elevators
are located in the center east and center west of the
museum. Accessible restrooms are noted on the
map. A customer care center provides a place to rest
or receive medical care requiring privacy. McDonald’s
and Corner Bakery have accessible counters and
tables. James Simpson Theatre, reached by an
enclosed lift, has numerous wheelchair spaces across
the middle level and in boxes on both sides, as well
as two designated aisle seats with moveable arms.
The closest parking is in the East Lot.
Mobility— The accessible entrance is south of the
main entrance and clearly labeled. Take the elevator
to the main level for ticketing and information.
Wheelchairs are available. A unisex restroom (no
lateral transfer space) is near Wild Reef, lower level.
All other restrooms are fully accessible. Wheelchair
accessible routes are clearly indicated on the map.
The Oceanarium Amphitheatre has wheelchair
seating at the front and back and reserved seats for
persons with disabilities in the front row. There is
elevator access to the lower level on both sides of
the Oceanarium.
19
Hearing—TDD and volume control phones are
located near the main entrance. Videos in exhibits
are captioned. A sign language interpreter is available with 2-weeks advance notice.
Mobility—The Henry Crown Space Center
entrance is level and has a push-button door. There
is also a ramped entrance (slope exceeds 1:12) to
the Great Hall from the new parking garage.
Wheelchairs are available at both entrances.
Omnimax and 3-D Theaters both have wheelchair
seating. All restrooms have wheelchair stalls; the
Great Hall restroom also has an ambulatory stall.
Brain Food Court has accessible tray slides and
counter, and the Cafe has good access as well.
Vision—Signs and labels are large print, high contrast, non-glare with Braille/tactile for restrooms and
elevators. Some touch opportunities are available
but no specific exhibit or tour.
Museum of Science & Industry
Hearing—Accommodations include a portable DVD
with closed captioning for the U-505 exhibit and an
assistive listening system in the Omnimax Theater.
Sign interpreters are provided for organized groups
with advance notice.
S. 57th St. and Lake Shore Drive
773-684-1414, 773-684-3323 TTY
www.msichicago.org
Hours: Mon–Sat 9:30am–4pm, Sun 11am–4pm
Extended Summer/Holiday Hours: Daily closing
at 5:30 pm
Vision—Signs and labels are large print, high
contrast, non-glare with Braille/tactile for restrooms
and elevators. Escorted tours are available with
advance notice.
Check for schedule of extended hours and free
admission days.
Located on the lakefront in Hyde Park, the
Museum of Science and Industry, like its counterparts on Museum Campus, is a historic structure
that has been renovated over time to improve its
access for all visitors. It, too, is huge, with over 800
exhibits and 2,000 interactive opportunities. Most
are accessible with a few major exceptions like the
German U-boat, which can, however, be viewed
from the ramps that wrap down and around the
vessel. One can even roll onboard a real Boeing
727, suspended at balcony level.
Parking/Public Transportation—The parking garage,
which has 21 designated accessible spaces, 7 on
each level, costs $12 per vehicle. There are also 3
free accessible spaces outside the Henry Crown
Space Center entrance. CTA buses #2, #6 and #28
stop within one block of the museum and #10, when
it runs, comes to the main entrance.
Photo: Chicago Convention & Tourism Bureau
20
PERFORMING ARTS
on all three levels of this fully accessible facility.
Each level also has a unisex accessible restroom.
Other services include an assistive listening system,
captioning of films/videos and greeters to escort and
assist arriving patrons. An elevator from accessible
parking on Level 2 North of the Millennium Park
Garage opens directly into the Harris Theatre
Orchestra Lobby. Please call the box office to ensure
needs are met.
Auditorium Theatre
of Roosevelt University
50 E. Congress Pkwy. (S. Michigan)
312-922-2110
www.auditoriumtheatre.org
This national landmark, built by Adler and Sullivan
in 1899, is a major center for the performing arts in
Chicago. Home to the Joffrey Ballet, the theatre
also hosts dance companies from around the world,
pop music stars and Broadway plays. The accessible
entrance is located at 431 S. Wabash. Wheelchair
seating (with fixed companion seating alongside) is
available on the main level only, in the first 10 rows
of seats, far left and right sections. Accessible
unisex restrooms are located in the lobby. Other
accommodations include assistive listening devices,
signed performances, closed captioning and
orientation for patrons who are blind or have low
vision. The Patrons Services office in the lobby is
open during performances to assist as needed. For
information on accessibility, call 312-431-2389 x0.
Lyric Opera of Chicago
20 N. Wacker Drive (Madison)
312-332-2244
www.lyricopera.org
The magnificent Civic Opera House, home to the
Lyric Opera of Chicago since 1954, first opened in
1929. In the mid-1990’s, a massive $100-million
renovation modernized and expanded both public
and backstage facilities. The opera house has a level
entrance with push-button doors. Elevators access
all levels except the Opera Club. Wheelchair seating
for up to 40 (with fixed companion seating alongside)
is dispersed throughout all sections, and 50-80
swing-arm aisle seats are available. Accessible
restrooms and drinking fountains are located on
most levels. Assistive listening devices for persons
requiring amplification and high-powered opera
glasses for patrons with low vision are available at
the checkroom on the main floor. Captioning of
opera librettos is a standard service for all patrons.
Large print programs are available on request. A
TDD phone is located near the front office.
Old Town School of Folk Music
4544 N. Lincoln Ave. (Wilson)
773-728-6000
www.oldtownschool.org
Now 50 and going strong, the Old Town School
continues to teach and present the folk music of
diverse American and global communities.
Performances are scheduled most weekends at their
concert hall on N. Lincoln Ave. The accessible,
ramped entrance (slope 1:10) for this facility is at
4527 Oakley; one can call before arriving or ring the
bell and wait to be let in. Wheelchair seating for 30
(with moveable chairs for companions) is available
on the main and balcony levels. Restrooms with
wheelchair and ambulatory stalls, an accessible
drinking fountain and a lowered phone with volume
control are located in the lobby. Assistive listening
devices are available on request as well as orientation for patrons who are blind or have low vision.
Harris Theatre for Music & Dance
205 E. Randolph Dr. (N. Michigan)
312-334-7777
www.harristheaterchicago.org
This new, 1,525-seat performance space, located in
Millennium Park, offers programs ranging from
classical ballet and contemporary dance to classical,
chamber, opera and folk music. Integrated wheelchair seating (with fixed companion seating
alongside) and swing-arm aisle seating are available
21
Photo: City of Chicago/Peter J. Schulz
Pritzker Pavilion
Symphony Center
205 E. Randolph Drive (Michigan)
312-742-7638
www.millenniumpark.org
220 S. Michigan Ave. (Jackson)
312-294-3000, 800-223-7114
www.cso.org
This revolutionary outdoor concert venue in
Millennium Park, with its billowing sculpture of
brushed stainless steel ribbons, is home to the Grant
Park Music Festival and other free concerts and
events. Frank Gehry, its designer, also conceived the
pavilion’s unique sound system which distributes
sound evenly via an overarching trellis. Ramps
provide access to the seating areas, stage and other
facilities. Integrated seating for wheelchairs (with
fixed companion seating alongside) is provided in all
sections. In addition, 5% of the aisle seats have
moveable armrests. Wireless headsets for the
assistive listening system are located at the sound
booth. For Festival concerts, large print programs
are available at the membership table. Men’s and
women’s restrooms with ambulatory and wheelchair
stalls, as well as a single use accessible facility, are
located on both east and west sides of the pavilion.
More than 200 concerts take place at Symphony
Center each year, most notably by the Chicago
Symphony Orchestra, whose season runs from
September to June. The south end of the main
entrance has push-button doors. Wheelchair seating
(with either fixed or moveable companion seating)
is available on the main floor, box level, upper
balcony, gallery and terrace. In addition, there are
30 swing-arm aisle seats. For large power chairs,
seating is limited—please give advance notice when
booking in order to be properly accommodated.
Accessible restrooms can be found on the lower
level and fourth, sixth and seventh floors. Large
print programs for Chicago Symphony Orchestra
concerts and wireless headsets for the hall’s assistive
listening system are available from ushers before
the concert. For opera performances, captioning
is provided. Patrons who are blind or have low
vision can request an escort from greeters stationed
in the lobby.
22
THEATERS
Broadway in Chicago Theatres
Steppenwolf Theatre Company
312-977-1710
www.broadwayinchicago.com
1650 N. Halsted St. (North Ave.)
312-335-1650
www.steppenwolf.org
Located in the heart of the theatre district, the
Cadillac Palace Theatre (151 W. Randolph), Ford
Center/Oriental Theatre (24 W. Randolph) and
LaSalle Bank Theatre (18 W. Monroe) present the
best in pre-Broadway and touring Broadway musicals,
plays and dance. All offer wheelchair seating,
accessible restrooms and assistive listening devices.
Audio description is available. A schedule of signlanguage interpreted performances can be obtained
online or by calling their accessibility line:
312-977-1700, menu option #5 or 800-359-2525 TTY.
An Accessible Seating Representative is available
Mon–Fri 9:30–5:30 at 312-977-1701 x. 1259.
Founded in 1976, Steppenwolf Theatre is a Chicago
institution known for its dynamic productions of
American works. Wheelchair seating for 6 is available
in both downstairs and upstairs theatres; the Garage
Theatre, with no fixed seating, can accommodate
more. For wheelchair seating, advance notice is
required. Restrooms and elevators are wheelchair
accessible and have Braille/tactile signage. The
downstairs theatre has an infrared assistive listening
system. Sign-language interpreted and audiodescribed performances are available. Accessible
parking is located in the open air lot.
Blue Man Group
The Second City
3133 N. Halsted St. (Briar St.)
774-348-4000
www.blueman.com
1616 N. Wells (North Ave.)
Accessible entrance 210 W. North Ave.
312-337-3992
www.secondcity.com
Dazzling and outrageous, Blue Man Group’s multimedia performance piece has an open run at the
Briar Street Theatre, just blocks from Wrigley Field.
Space is limited, so the company asks patrons using
wheelchairs to provide advance notice. Wheelchair
seating for 8 (with moveable chairs for companions)
is available down front. Restrooms have only an
ambulatory stall with side grab bars. The theatre’s
parking lot has 2 designated spaces.
The theatre that launched the careers of such comic
greats as John Belushi, Mike Myers, Bill Murray
and Gilda Radner offers nightly comedy shows.
Accessible entry is via the Piper’s Alley entrance on
North Ave. Second City Mainstage, which has
wheelchair seating for 10, has a short steep ramp.
Second City e.t.c. has wheelchair seating for 6–8.
Companion seating is in moveable chairs. Restrooms
and elevators are wheelchair accessible. For wheelchair seating, advance notice is required. Orientation
can be provided for patrons who are blind.
Drury Lane Theatre Water Tower Place
175 E. Chestnut St. (N. Michigan)
312-642-2000
www.drurylanewatertower.com
Victory Gardens Biograph Theater
2433 N. Lincoln (Fullerton)
773-871-3000
www.victorygardens.org
Newly built, with a spacious lobby and 549-seat
theatre, the Drury Lane has an enviable location on
Mag Mile. Wheelchair seating for 12 (with moveable
chairs for companions) is spread out in 6 sections
between rows F and G and reached via a 30-foot
ramp. Restrooms and other facilities are accessible.
Other services include assistive listening devices,
sign-interpreted performances and orientation for
persons who are blind. Accessible tickets can be
purchased at the box office or by calling the number
above and asking for the Accessible Seating
Coordinator. Parking discounts are available.
In 2006 the historic Biograph, totally renovated
and fully accessible, became the new home for the
Victory Gardens Theatre. Accessible seating and
infrared assistive listening devices are available
for all performances. Other services include
sign-language interpreted, captioned and audiodescribed performances; large print and Braille
programs; touch tours and TTY phones. The
company also offers Artist Development Workshops
and Play Development Opportunities to involve
persons with disabilities in the theatre as actors and
playwrights. An Access Calendar is available online.
For wheelchair seating, advance notice is required.
23
NEIGHBORHOODS
Photo: City of Chicago/Peter J. Schulz
Loop
North Michigan Avenue
The elevated trains encircling the heart of downtown
Chicago give the Loop not only its name, but also its
unique look and feel. Located here are the city’s
central business, political and cultural institutions,
along with many landmark buildings. Key attractions
include Millennium Park, Art Institute of Chicago,
Chicago Cultural Center and Chicago Symphony.
The Loop is also home to the theatre district and
the Chicago Mercantile Exchange.
Also known as “Magnificent Mile,” the section of
Michigan Avenue from the Chicago River north to
Oak Street is the retail heart of Chicago. Here the
top department stores anchor shopping centers such
as Westfield North Bridge, 900 Michigan Avenue
and Water Tower Place. The city’s most exclusive
restaurants and hotels are also found in this area, as
well as the John Hancock Center and Museum of
Contemporary Art.
South Loop
Near North
The South Loop is a diverse area stretching from
the Harold Washington Library on Congress
Parkway to McCormick Place Convention Center at
2301 S. Lake Shore Drive. It includes the picturesque
Museum Campus, where the Field Museum, Shedd
Aquarium and Adler Planetarium are located, and
Soldier Field just to its south. Chinatown, just west
of McCormick Place, is also part of the South Loop.
Near North includes both the Gold Coast and Old
Town, which lie between the Magnificent Mile to
the south and Lincoln Park to the north. The affluent
and historic Gold Coast neighborhood boasts
mansions, tree-lined streets, upscale shopping on
Oak Street and trendy restaurants on Rush. Old
Town has some of the city’s most popular dining and
entertainment venues including Second City, located
mainly along Wells St.
West Loop
Lincoln Park/Lakeview
A visit to Chicago is not complete without at least
one meal in the lively, ethnic restaurants of
Greektown, centered at Halsted and Adams.
Further north at Halsted and Randolph is another
prime area for dining and nightlife. The United
Center, Union Station and Greyhound Bus
Terminal are also located here.
Youthful and upscale, the lakefront neighborhoods
of Lincoln Park and Lakeview offer a mix of busy
commercial blocks and quiet residential streets.
Clark, Halsted, Lincoln and Broadway are prime
areas for shopping and dining. Key attractions in
the park itself are the Lincoln Park Zoo and
Conservatory and the Notebaert Nature Museum.
Just north of Lakeview is Wrigley Field, home to
the Chicago Cubs.
River North
This trendy neighborhood lies to the north of the
Chicago River and west of the Magnificent Mile area.
Among its popular attractions are the Hard Rock
Café and the Rainforest Café. River North is also
home to the Merchandise Mart, a large concentration
of art galleries and some of city’s best restaurants.
24
2551 N. Clark Street, Suite 301
Chicago, IL 60614
773-388-8839
www.opendoorsnfp.org
25
AREAS OF INTEREST
McCormick Tribune
Freedom Museum
26
Pl
Drummond
Photo: Chicago Convention & Tourism Bureau
Photo: Yessica Guerrero
27
CTA RAIL MAP
The Chicago Transit Authority (CTA) runs an extensive network of buses
and elevated/subway trains in Chicago and nearby suburbs. Metra runs
commuter trains between the city and suburbs, and Pace runs suburban
buses throughout the region. Call 312-836-7000 for route, schedule, and
fare information. The hearing impaired may call 312-836-4949.
28
FAMILY TRAVEL TIPS
Families traveling with children, with or without
disabilities, will find Chicago a fun, welcoming place
with lots to do and see, much of it free or affordable.
In warm weather the city’s many beaches and
parks are a major draw, and in winter one can play
miniature golf or video games at Navy Pier or
explore the lush tropical vegetation in the Garfield
and Lincoln Park Conservatories.
Resources
Chicago Parent
www.chicagoparent.com
Chicago Parent’s Going Places magazine is available
free at various locations around the city and is also
archived online. Their website has a calendar of kidfriendly events and resources of all types including
for children with special needs.
The top kid-friendly attractions are Navy Pier,
with its summer fireworks, Ferris wheel and
IMAX movies; John Hancock and Sears Tower
Observatories; and the Lincoln Park and Brookfield
Zoos. Popular museums include the Chicago
Children’s Museum, Peggy Notebaert Nature
Museum, Museum of Science and Industry and all
three facilities on Museum Campus—Adler
Planetarium, Shedd Aquarium and Field Museum.
Chicago History Museum has exhibits and activities
that are fun and educational, and the Art Institute
has adaptive programs for children as well as adults.
In addition to discounted admission for children,
many museums offer free admission one day or
evening per week. Some like the National Museum
of Mexican Art are always free.
Fodor’s Around Chicago with Kids, 2nd Edition
www.fodors.com
This helpful travel guide is available in bookstores
or online. Their website also features a mini-guide
for Chicago.
Sittercity
888-748-2489
http://www.sittercity.com/
Headquartered in Chicago, Sittercity is an online
babysitter resource serving all of Chicagoland as
well as other major cities. They have sitters
experienced in caring for children with disabilities
and also elder care.
While Chicago is famous for its summer music
festivals, city-sponsored events and concerts
continue year-round at venues such as the Chicago
Cultural Center. A number of theatre companies
specialize in children’s productions including
Chicago Playworks (DePaul University Merle
Reskin Theatre), Goodman Theatre, Lifeline
Theatre, Raven Theatre and American Girl Theatre.
Noble Horse Theatre is also great fun for kids. Go
to www.easyaccesschicago for full details.
When choosing a hotel, Easy Access Chicago can
help identify not only those that meet your family’s
access needs, but also have accessible pools or
complimentary breakfasts. Most allow children to
stay free in their parents’ room but some may charge
above a certain age, so do ask in advance. For added
convenience, the guide lists hotels and restaurants
by neighborhood. The Magnificent Mile area is a
popular choice for families because of its proximity
to Navy Pier as well as many kid-friendly restaurants
such as the Cheesecake Factory and stores such as
Niketown Chicago, Lego and American Girl Place.
Families requiring wheelchair transport should have
no problem getting around Chicago since ramped
taxis are readily available and CTA buses are 100%
accessible. Cash fares on CTA are $1 for children
7–11, while those under 7 ride free.
29
Photo: Yessica Guerrero
NIGHTCLUBS
wheelchair entrance begins next to the main
entrance and leads around the back of the building
to the service elevator. Typically a valet is on hand to
escort the guest but there is sometimes a wait until
the elevator is free or can be unlocked. Most areas
have level access but some bars, dance floors and
lounges are up 2 steps. The accessible restrooms
located on the lower level have a wheelchair stall
and raised toilet, but no side grab bar and only a 20"
rear grab bar. Valet parking is available. Self Park
lots are nearby on Dearborn and Ontario.
Buddy Guy’s Legends
754 S. Wabash Ave. (E. 8th St)
312-427-0333
www.buddyguys.com
Hours: Mon–Fri 11am–2am, Sat 5pm–3am,
Sun 6pm–2am
Live blues 7 nights a week and Cajun soul food are
the draws at this famous club owned by blues giant
Buddy Guy. The club also has an impressive archive
of blues memorabilia. The entrance is level with
manual doors. Accessible tables and table service
are available in the large performance space.
Restrooms have all standard access features except
grab bars. The cover for most shows is $10 or $15.
The nearest parking lot is G.O. Parking, 1130 S.
Michigan Ave., 312-939-0226.
House of Blues
329 N. Dearborn St. (Kinzie)
312-923-2000
www.hob.com/chicago
House of Blues has a downstairs restaurant, open
from 11:30am daily, and an upstairs performance
space that offers both live music nightly and a very
popular gospel brunch on Sundays. The main
entrance is level but has a heavy door and
unbeveled 1/2" threshold. A narrow 32" ramp leads
to the downstairs dining area. An accessible elevator
takes patrons upstairs to the theatre and restrooms.
Wheelchair seating is available on the lower level of
the theatre with 48-hour advance notice required.
Tables are accessible. For Sunday brunch, which is a
southern all-you-can-eat buffet, servers will assist.
Men's and women's restrooms are fully accessible.
System Parking provides valet parking and has designated accessible spaces out front. House of Blues
sits on a raised site reached by driveway or by ramps
from State or Dearborn, with handrails, switchbacks
and landings.
Dick’s Last Resort
435 E. Illinois St. (McClurg Ct.)
312-836-7870
www.dickslastresort.com
Hours: Daily 11am–2am
This popular hangout advertises itself as having “no
cover, no dress code and certainly no class.” What it
does have is live music 7 nights a week and at
Sunday brunch and 74 kinds of beer. The main
entrance is level with manual doors. Accessible
tables and table service are available in bar, dining
area and outside patio. Aside from having a short
rear grab bar, restrooms are fully accessible. The
nearest parking lot is River East Center Self Park,
300 E. Illinois, 312-494-9770.
Excalibur Entertainment Complex
Redhead Piano Bar
632 N. Dearborn St.(Ontario)
312-266-1944
www.excaliburchicago.com
16 W. Ontario St. (State)
312-640-1000
www.redheadpianobar.com
Hours: Sun–Fri 7pm–4am, Sat 7pm–5am
Hours: Sun–Fri 7 pm–5 am, Sat 7pm–4am
Popular with clubbers but also for private events,
Excalibur is located in an 1892 landmark building
that originally housed the Chicago Historical
Society. This River North complex has 3 levels of
bars, dining areas, dance floors and lounges as well
as a billiard room and video arcade. A mix of live
performances, interactive theatre and dj’s keep the
energy level high. The canopy-covered route to the
This intimate piano bar has been drawing crowds
for 50 years. Most evenings there are 2 performers,
with shows at 8pm and 11:45pm. A secondary
entrance with a steep brick ramp (slope 1:7.5) is
located beside the main entrance. Accessible tables
and table service are available. Restrooms have a
wheelchair stall and raised toilet, but short grab bars
(15" rear and 20" side). The dress code is business
casual. The bar does not serve food. No cover. Valet
parking is available Wed–Sat. The nearest lot is CPS
Parking, 10 E. Ontario, 312-642-5369.
30
SHOPPING
Photo: Chicago Office of Tourism
When it comes to shopping, Chicago cedes first
place to none. Here are a few of the most popular
areas and stores that shoppers won’t want to miss. A
good tip—most shopping centers and department
stores have excellent food courts. After all, if
Chicagoans like anything better than shopping, it’s
eating!
State Street in the Loop also has a concentration of
big-name stores, most notably Macy’s (formerly
Marshall Field’s). Scooters and wheelchairs are
available at the Express Desk (312-781-4884). One
can also call ahead to reserve a free personal shopper.
A self-guided audio tour of this historic property is
available at the Visitor's Center on the 7th floor.
North Michigan Avenue, also known as
Magnificent Mile, is home to most of the top
department stores and shopping centers. Starting at
the Chicago River and heading north, at 520 N.
Michigan is Westfield North Bridge, anchored by
Nordstrom. Next at 700 N. Michigan is Chicago
Place, whose largest tenant is Saks Fifth Ave. Water
Tower Place and Macy’s are located at 835 N.
Michigan. This is the least wheelchair-friendly of the
vertical malls, but Macy’s helps to make up for it
with its accessible restrooms and dressing rooms.
They even offer a free personal shopper service one
can book in advance. At 900 N. Michigan is The 900
Shops featuring Bloomingdale’s, whose accessible
dressing rooms are also top notch.
For trendy, upscale boutique shopping, the place to
be is Oak Street between State and Michigan.
There are designer stores and boutiques for clothing,
jewelry, home furnishings, linens and art, as well as
some of the top salons and spas. For store listings,
visit www.oakstreetchicago.com. Most shops on Oak
Street are wheelchair accessible.
Another popular shopping street, especially for
shoes, is N. Clark Street in Lincoln Park. Shops
here and along N. Broadway in Lakeview generally
have accessible entrances. This is not true, however,
for the boutique stores along Armitage and Southport,
also trendy among Chicago’s younger set.
For full access information on the properties listed
above, visit our online guide, www.easyaccesschicago.org. It also has details on specialty stores and
shopping centers such as Merchandise Mart and
American Girl Place.
31
GARDENS & ZOOS
Garfield Park Conservatory is one of the largest
conservatories in America. Its 7 glass houses offer a
surprising range of climates and landscapes. Curving
sloped sidewalks lead up to the accessible main
entrance, which has push-button doors. Wheelchairs
are available for loan. Except for the Fern House,
which is down several steps, the glass houses have
level access. However, some surfaces are rough and
uneven. In the Children’s Garden, an elevator
(which may need to be unlocked) leads to a view
over the tree canopy and a slide for children.
Outside gardens also have accessible pathways.
Restrooms, the gift shop/refreshment area and
drinking fountain are wheelchair accessible. For
persons with vision loss, it is possible to arrange a
guided tour. There is an outdoor sensory garden
with raised beds. Free parking with 3 accessible
spaces is located just south of the main entrance.
Lincoln Park Zoo
2001 N. Clark St. (Fullerton)
312-742-2000, 312-742-0300 TTY
www.lpzoo.org
Hours: Grounds 9am–6pm, Buildings/Farm
10am–5pm. Closing times vary in summer and winter. Free admission.
Undoubtedly Chicago’s greatest free attraction, the
Lincoln Park Zoo is home to more than 1,000
mammals, reptiles and birds. Accessibility in general
is good, especially in the newest exhibits like the
Regenstein Center for African Apes. However, some
pathways in the zoo, most notably at the north end,
have steep grades. The main entrance and paid
parking lot, with 19 accessible spaces, are located at
the east side of the zoo on Cannon Dr. Wheelchairs
are available at Gateway Pavilion. Persons with
service animals are advised to check-in here on
arrival. All public buildings at the zoo have at least
one wheelchair accessible entrance. Accessible restrooms are available at Regenstein Small MammalReptile House, Pritzker Family Children’s Zoo, Park
Place Cafe, Farm-in-the-Zoo, Foreman Pavilion and
Big Cats Cafe. The Carousel has one chariot with a
wheelchair space and a ramp for boarding.
Chicago Botanic Garden
1000 Lake Cook Rd. (Greenbay Rd.)
Glencoe, IL 60022
847-835-5440
www.chicagobotanic.org
Hours: Daily 8am–sunset. Tours 10am–8pm.
Free admission.
The 385-acre Chicago Botanic Garden, located 24
miles north of the city, features 23 display gardens
and 3 native habitats. By situating the gardens on 9
islands surrounded by lakes, the designers created
dramatic vistas that change with the seasons. It’s
hard to believe that this amazing garden opened
only in 1972. Visitors who use wheelchairs will
appreciate the accessibility of not only the Visitor
Center, but also most of the pathways. Only a few
areas, such as the Japanese and Waterfall Gardens,
cannot be negotiated in a chair or scooter. The
Enabling Garden, designed to be accessible to all,
features raised and tactile beds and offers special
demonstrations, tours and horticultural therapy.
The adjacent Sensory Garden features plants that
visitors with vision loss can experience through
smell and touch.
Lincoln Park Conservatory
2391 N. Stockton Dr. (adjacent to zoo)
312-742-7736
www.chicagoparkdistrict.com
Hours: Daily 9am–5pm. Free admission.
Located just next to the zoo is Chicago’s oldest
conservatory, built in the 1890’s, which boasts 4 glass
houses: Palm House, Show House, Orchid House
and Fern Room. The main entrance is level with
manual doors. Level pathways lead through the
conservatory, some made of smooth concrete, others
more unevenly of stone with concrete joints.
Wheelchair accessible restrooms are located just
inside the entrance. Paved pathways encircle the
lawn and flower beds in front of the building. A
paid parking lot with 2 accessible spaces is located
just north of the conservatory.
The Visitor Center restrooms, gift shop and cafeteria, including its outside decks, are fully accessible.
Wheelchairs are available at the information desks
there and in the Education Center. Unisex accessible restrooms are located in the Enabling Garden
and the McGinley Pavilion. The tour trams have
ramped access and can accommodate either 1 or 2
wheelchairs per car. There is accessible parking in
Lots 1, 2 and 3. Parking discounts are available.
Garfield Park Conservatory
300 N. Central Park Ave. (W. Fulton)
312-746-5100
www.garfield-conservatory.org
Hours: Daily 9am–5pm, Thurs. 9am–8pm.
Free admission.
32
SPORTS AND RECREATION
Photo: Judd Goldman Adaptive Sailing Program
Chicago Park District
Judd Goldman
Adaptive Sailing Program
312-742-7529, 312-742-2001 TTY
www.chicagoparkdistrict.com
1362 Lynn White Drive, Burnham Harbor
773-747-7684, 312-744-4964 TTY
www.juddgoldmansailing.org
The Chicago Park District includes more than 7,300
acres of parkland, 552 parks, 33 beaches, 9 museums,
2 world-class conservatories, 16 historic lagoons and
10 bird and wildlife gardens. Seventeen therapeutic
recreation sites serve individuals with disabilities
throughout the city. In addition, 11 beaches now have
beach mats to provide an accessible path of travel
through the sand and 41 city pools have pool lifts
with another 20 lifts on order. For further details, call
the Disability Policy Office at 312-742-5097.
Run in partnership with the Chicago Parks District,
this summer sailing program provides classroom and
on-water instruction for people with physical and
sensory disabilities, ages 8 and up. JGSAP also has
an active racing program. Specially constructed
boats, boarding ramps and other equipment ensure
the safety and comfort of JGASP sailors. Accessible
parking and restrooms are adjacent to the dock area.
The office is open Wed–Sun, 9am–5pm.
RIC Galvin Health and Fitness Center
Lucky Strike Lanes
710 N. Lakeshore Dr. (Huron)
312-238-5002
www.ricsports.org
322 E. Illinois St. (N. Park Dr.)
312-245-8331
www.bowlluckystrike.com
The Rehabilitation Institute of Chicago’s Wirtz
Sports Program offers 20 different sports and recreational activities: wheelchair softball, aerobics,
strength and conditioning, track and road racing,
field events, power-lifting, skiing, sitting volleyball,
fencing, golf and outdoor education programs.
Programs are free of charge to all participants.
A popular place to hang out with friends of all
abilities, this bowling alley/lounge is fully accessible.
It even has adaptive aids including a push rack and
mechanical bumpers. Open Sun–Thurs, noon–1am,
Fri–Sat, noon–2am.
33
Diversey Driving Range & Mini Golf
Hearing—Assistive listening devices are available
from Guest Services, 3rd floor, where a TTY is also
located. There is an LCD screen for visual
announcements at the stage. Sign language interpreters can be provided with advance notice.
141 W. Diversey Pkwy. (2 blks east of Sheridan Rd.)
312-742-7929
www.cpdgolf.com
Located in Lincoln Park, the driving range is open
year-round with covered, heated stalls large enough
to accommodate a scooter or wheelchair. An adaptive
golf cart with swing-out chair can be used on the
grassy area next to the last stall. The miniature
golf course is paved and has movable borders to
accommodate wheelchairs. Park restrooms with
accessible stalls are located nearby. The adjacent
parking lot has 5 accessible spaces.
Vision—Signage is large print, high contrast and
non-glare with Braille/tactile for restrooms and
elevators. Toyota Park staff will provide an escort or
orientation for guests with vision loss. A dog relief
area is located outside the park.
Parking/Public Transportation—Parking for guests
with disabilities is in Lot D. To reach the park by
public transportation, take the CTA Orange Line to
Midway Airport and connect to the Pace “Toyota
Park Express” bus.
McDonald’s Cycle Center
239 E. Randolph (Columbus)
888-245-3929
www.mcdonaldscyclecenter.com
Soldier Field/Chicago Bears
1600 S. Lake Shore Drive ( E. McFetridge Dr.)
312-235-7000
www.chicagobears.com/tickets
This bike center in Millennium Park has hand
cycles and tandems for rent. They also offer tours
of the lakefront and nearby neighborhoods lasting
2 to 4 hours. Members have access to free, secure
bike parking and accessible roll-in showers, toilets
and lockers. Day passes are available. Hours vary
by season.
Renovated in 2003, Soldier Field now has more
than 50 wheelchair spaces in a variety of locations
and prices. Tickets for accessible seating are available
on an individual game basis from the ticket office
and Ticketmaster. If the latter has exhausted its
allocation, the person with a disability should
purchase conventional seating and then call the
ADA Coordinator at 312-235-7000 to arrange an
exchange for accessible seating.
Toyota Park/Chicago Fire
7300 W. 71st St. (71st and Harlem Ave.)
Bridgeview, IL
888-657-3473
www.chicago-fire.com
Mobility—Facilities throughout Soldier Field have
excellent access. All restrooms are wheelchair
accessible, including 14 that are unisex. An accessible
drop-off area is located on the circle drive on
Museum Campus Drive outside of Gate 10.
Access at Toyota Park, home to Chicago’s major
league soccer team, gets high marks for its accommodations for patrons with hearing loss and physical
disabilities. Ticket sales policies are designed to
insure that those who need the accessible seats and
companion spaces actually get them. Any questions
concerning access should be directed to Guest
Services, 708-496-6820.
Hearing—In addition to closed captioning on the
video board, assistive listening devices and closed
captioning pagers are available from Fan Services.
Just request them at the gate on arrival and a staff
member will deliver them. TTY's are also available.
Mobility—Gates, ticket windows, restrooms, drinking
fountains, wheelchair seating areas and suites all
meet access standards. In all there are 180 wheelchair spaces with fixed companion seats alongside,
available in all price categories. Wheelchairs for
escort purposes only are at Guest Services, 3rd floor.
A drop-off area for guests with disabilities is located
in the east parking lot outside Gate D.
Vision—Signage is large print, high contrast and
non-glare with Braille/tactile for restrooms, elevators
and exits. A dog relief area is located outside the
park. The Bears Fan Guide is available in large
print, Braille and audio disk.
Parking/Public Transportation—Accessible parking
is available in several nearby lots. Call Standard
Parking, 312-583-9153, for details. Visit
www.rtachicago.com or call 312-836-7000 to
determine what public transport serves the stadium
at gametime.
34
SPORTS AND RECREATION
U.S. Cellular Field/Chicago White Sox
Wrigley Field/Chicago Cubs
333 W. 35th St. (Shields St.)
866-769-4263
www.whitesox.com
1060 W. Addison St. (N. Clark St.)
773-404-2827
www.chicago.cubs.mlb.com
U.S. Cellular Field was designed to accommodate
the needs of all baseball fans. Staff members also
get special training. Discounts for persons with
disabilities are available for weekday games. For
questions or assistance, call Guest Relations at
312-674-1000, ext. 5225 or 312-674-5235 TTY.
Given its age and size, Wrigley Field cannot hope
to match the level of accessibility of Chicago’s other
stadiums. There are very few wheelchair seats so
fans need to purchase tickets well in advance by
calling the ticket office at 773-404-4107 or
Tickets.com at 866-652-2827 (out of state) or
800-843-2827.
Mobility—The most convenient wheelchair entrance
to the park is through Gate 4 at the corner of 35th
St. and Shields where there is a power-assist door
and elevators service all seating levels. Escalators
are located at Gates 3 and 5. More than 400 wheelchair spaces are available on all levels of the park
including sky boxes. Adjacent companion seating
and additional seats may be purchased based on
availability. All restrooms are accessible. A locked
unisex facility is located near section 106; contact
the nearby Guest Relations Representative for access.
Mobility—Wheelchair seating is in the Field Box
area behind home plate; Upper Deck Box area
behind home plate; and Terrace Reserved Area. An
elevator inside the Gate K-Waveland Ave. entrance
services the upper seating areas; a platform lift
behind home plate provides access to the Field
Boxes. Restrooms on the Main Concourse have only
an ambulatory stall with grabrails on both sides.
Unisex accessible restrooms are located in the first
aid facility behind first base on the Main Concourse
and, according to the site map, on the Upper Deck
as well (neither was audited). Gift shops, ATMs and
certain drinking fountains, concession stands and
phones are wheelchair accessible.
Hearing—Assistive listening devices and TTYs are
available at Guest Relations booths located behind
home plate on all 3 concourses.
Vision— Personal headset radios may be borrowed
at Guest Relations, which also has large print information brochures and schedules available. Signage
is large print, high contrast and non-glare with
Braille/tactile for restrooms, elevators and exits. A
dog relief area is located in front of the park.
Hearing—Assistive listening devices are available at
the Customer Relations Window behind home plate
on the Main Concourse. A TTY and volume control
phone are in the same area.
Vision—Signage is large print, high contrast, nonglare. The elevator has Braille/tactile signage and
an audible signal.
Parking/Public Transportation—Guests with a
disability parking placard may park in Lot D on the
south side of 35th St. In all 75 accessible parking
spaces are available. The CTA Red Line stops at
Sox/35th St., one block east of the ballpark.
Parking/Public Transportation—Parking for persons
with disabilities is available in the Cubs’ Red,
Purple, and Green lots. The CTA Red Line stop at
Addison is less than a block from Wrigley Field.
Photo:Chicago Convention & Tourism Bureau
35
LODGING
All hotels listed have the following
features/policies (unless otherwise noted):
• Wheelchair accessible entrance, hallways,
and elevators
• Wheelchair accessible guestrooms and bathrooms
(non-smoking)
• Wheelchair accessible public restrooms
• Wheelchair for guest use on the property
• Nearby parking lot/garage with accessible
designated spaces (if not onsite)
• Block specific adapted room for a guests with
disabilities
• Reserve adaptive equipment in advance
• Have written evacuation procedure for guests
with disabilities
• Train staff on how to evacuate guests with
disabilities
• Flag guests with disabilities in computer and generate printouts daily
• Provide orientation for guests who are blind/have
low vision
• Braille/tactile signage for elevators, hoistways,
restrooms and guestrooms
• Strobe fire alarms in public areas and accessible
guestrooms
• Kits with visual alerting devices, strobe smoke
detector and TTY
• Volume control phones in guestrooms
• Lever handles and easy grasp/lever restroom and
bathroom controls
Accessible Entrance/Hallways—Have all these
features (unless otherwise noted)
• Door has at least 32" clearance
• Level, ramped or sloped entry 1:12 or less
• Threshold less than 1/2" beveled
• 36" path of travel to accessible facilities
• Height clearance at least 80”
• No protruding objects undetectable by white cane
Accessible Restrooms—Have all these features
(unless otherwise noted):
• Entry door has at least 32" clearance
• Stall door at least 32" clearance
• Stall door swings out or clearance beyond swing
• Space to maneuver–5' x 5' or T-shaped space to turn
• Grab bar behind and beside toilet
• 30" space for lateral transfer
• Toilet height 17" to 19"
• Roll under sink with 27" knee clearance
Accessible Guestrooms—Have all these features
(unless otherwise noted)
• Door clearance at least 32"
• Maneuvering clearance inside door 18" min.
• Space to maneuver–5' x 5' or T-shaped space to turn
• 36" clearance on at least one side of bed
• Environmental controls 54" or less
• Easy grasp/lever door handles
Guest Bathrooms—Have all these features
(unless otherwise noted)
• Door clearance at least 32"
• Door swings out or clearance beyond swing
• Space to maneuver–5' x 5' or T-shaped space to turn
• Grab bar behind and beside toilet
• 30" space for lateral transfer
• Toilet height 17" to 19"
• Roll under sink with 27" knee clearance
• Adjustable hand-held shower
• Grab bars in tub/shower
An access specialist with Open Doors Organization
surveyed the following properties. Only one or two
guest rooms per hotel were surveyed and access
details reported here reflect those particular rooms.
Other accessible rooms may have different features.
This is not a complete list of all the accessible
lodgings in Chicago and their listing in this guide is
not an endorsement by Open Doors Organization.
Elevators—Have all these features
(unless otherwise noted)
• Door clearance 36" minimum
• Car size 54' x 68" minimum
• Lowered control panel
The access features reported in this guide are not
intended to reflect compliance with any local, state
or federal building codes or guidelines. It is not the
intent of this guide to certify or guarantee that the
businesses and properties listed meet any of the
required accessibility codes and laws.
36
Loop
Room/ Blind/
Adptd Roll-In
Adptve
Bed
Low
Guest Shower Dining
Eqmnt
Types Vision
Rooms
#
Notes
Hyatt Regency Chicago
151 E. Wacker Dr. (N. Stetson)
Res: 312-565-1234
Fax: 312-239-4414
Toll-Free: 800-233-1234
chicagohyatt.com
Some bathrooms lack
lateral transfer space.
Palmer House Hilton
17 E. Monroe (State)
Res: 312-726-7500
Fax: 312-917-1707
Toll-Free: 800-445-8667
hilton.com
Renovation underway.
Adapted rooms will
double. No strobe fire
alarms in public areas.
Dog relief area on
roof.
Park
Price
S
C
SM
1B
2B
DR
TP
FW
K
63
22
R, RS
LB
V
$$
C
SM
1B
2B
OF
DR
FW
K
26
5
R, RS
LB
V
$$$
Renaissance Chicago Hotel
Smoke-free.
One W. Wacker Dr. (State)
Standard and club
Res: 312-372-7200
rooms available.
Fax: 312-372-0093
Toll-Free: 800-468-3571
renaissancechicagodowntown.com
C
1B
2B
OF
BM
LM
DR
TP
FW
K
25
3
R, RS
LB
V
$$
Swissotel Chicago
323 E. Wacker Dr. (N. Columbus)
Res: 312-565-0565
Fax: 312-565-0540
Toll-Free: 888-737-9477
swissotel.com
Some bathrooms lack
lateral transfer space.
C
SM
1B
2B
BH
DR
FW
PL
SS
22
10
R, RS
LB
V
$$$
W Chicago City Center
172 W. Adams St. (LaSalle)
Res: 312-332-1200
Fax: 312-332-5909
Toll-Free: 888-625-5144
whotels.com
Low lighting and low
contrast signage.
Braille signage on
adapted guestrooms
only.
TP
TF
FW
SS
20
4
R, RS
LB
V
$$
Park
Price
V, O
$$$
South Loop
Notes
1B
2B
OF
Room/ Blind/
Adptd Roll-In
Adptve
Bed
Low
Guest Shower Dining
Eqmnt
Types Vision
Rooms
#
Hilton Chicago
720 S. Michigan Ave. (Balbo)
Res: 312-922-4400
Fax: 312-922-5240
Toll-Free: 800-445-8667
hilton.com
Adapted Room/Bed Types
S Suite
1B 1 bed
C Connecting 2B 2 beds
SM Smoking
BH Bed height 23" max.
SB Sofa bed
OF Open frame
SM
1B
2B
OF
DR
TF
FW
K
Blind/Low Vision
BM Braille menu
LM Large print menu
BI Braille hotel information
37
11
6
R, RS
LB
LI Large print hotel
information
DR Dog relief area onsite
or within 2 blocks
South Loop
Room/ Blind/
Adptd Roll-In
Adptve
Bed
Low
Guest Shower Dining
Eqmnt
Types Vision
Rooms
#
Notes
Hostelling International Chicago
24 E. Congress Pkwy. (State)
Res: 312-360-0300
Fax: 312-360-0313
Toll-Free: 800-909-4776
hichicago.org
Smoke-free. 4 transfer
showers + 1 in public
area. Dorm style
rooms with 2
bunkbeds. No phone
or TV in room. Selfservice kitchen. No
strobe smoke detector.
Hyatt Regency McCormick Place
2233 S. Martin Luther King Dr. (22nd)
Res: 312-567-1234
Fax: 312-528-4000
Toll-Free: 800-233-1234
mccormickplace.hyatt.com
Some bathrooms lack
lateral transfer space.
2 bedroom suites
available.
West Loop
Notes
Crowne Plaza Chicago Metro
733 W. Madison (Halsted)
Res: 312-829-5000
Fax: 312-602-2199
Toll-Free: 800-972-2494
crowneplaza.com
Roll-in shower has 2"
lip, no hand-held
shower head. Limited
space in room. Some
bathrooms lack lateral
transfer space.
River North
Notes
Holiday Inn Chicago Mart Plaza
350 N. Orleans St. (Kinzie)
Res: 312-836-5000
Fax: 312-828-9808
Toll-Free: 800-465-4329
martplaza.com
Restroom and guest
room doors heavy.
No staff TTY.
Westin Chicago River North
320 N. Dearborn St. (Kinzie)
Res: 312-744-1900
Fax: 312-527-2650
Toll-Free: 800-9378461
westinchicago.com
Smoke-free. Tactile
signage only on guest
room doors.
Adaptive Equipment
TP Transfer/Shower Bench
(portable)
TF Fold-Down Bench (fixed)
PL Pool Lift
FW Free weights
SS Step Stool
K Kit for Persons of
Short Stature
Price
2B
BH
OF
DR
TF
4
0
BR
S
C
SM
SB
1B
2B
OF
BM
DR
TP
FW
PL
30
10
R, RS
LB
V, O
$$
Room/ Blind/
Adptd Roll-In
Adptve
Bed
Low
Guest Shower Dining
Eqmnt
Types Vision
Rooms
#
Park
Price
R, RS
LB
V, O
$$
Room/ Blind/
Adptd Roll-In
Adptve
Bed
Low
Guest Shower Dining
Eqmnt
Types Vision
Rooms
#
Park
Price
S
C
SM
SB
1B
2B
C
SM
1B
2B
BH
OF
S
SB
1B
2B
OF
TF
FW
BM
LM
DR
5
3
$
TF
TP
11
6
R, RS
V, O
$$
TP
16
2
R, RS
LB
V
$$
Accessible Dining
Parking
R Full Service Restaurant
V Valet
LB Lounge/Bar with table service O Onsite
BR Breakfast Room
RS Room Service
38
Park
Price
$ Budget
$$ Mid-Range
$$$ Luxury
North Michigan Av.
Room/ Blind/
Adptd Roll-In
Adptve
Bed
Low
Guest Shower Dining
Eqmnt
Types Vision
Rooms
#
Notes
Chicago Marriott
Downtown Magnificent Mile
540 N. Michigan Ave. (Grand)
Res: 312-836-0100
Fax: 312-836-6139
Toll-Free: 800-228-1265
chicagomarriottdowntown.com
Smoke-free. Dog relief
area 9th floor.
Limited space to
maneuver/turn in
guest room.
Courtyard by Marriott
Chicago Downtown
30 E. Hubbard St. (State)
Res: 312-329-2500
Fax: 312-329-0293
Toll-Free: 800-321-2211
marriott.com/chiwb
Smoke-free.
Courtyard by Marriott
Magnificent Mile
165 E. Ontario St. (St. Clair)
Res: 312-573-0800
Fax: 312-573-0573
Toll-Free: 800-321-2212
courtyardchicago.com
Smoke-free.
Embassy Suites
Chicago Downtown Lakefront
511 N. Columbus Dr. (Grand)
Res: 312-836-5900
Fax: 312-836-5901
Toll-Free: 866-866-8098
chicagoembassy.com
2 bedroom suite also
available.
Embassy Suites Hotel
Chicago-Downtown
600 N. State St. (Ohio)
Res: 312-943-3800
Fax: 312-943-7629
Toll-Free: 800-362-2779
embassysuiteschicago.com
Strobe fire alarms in
living room, bedroom
and bathroom.
Fairfield Inn and Suites
Chicago Downtown
216 E. Ontario St. (St. Clair)
Res: 312-787-3777
Fax: 312-787-8714
Toll-Free: 800-228-2800
fairfieldsuiteschicago.com
Smoke-free. Restroom
and some bathrooms
lack lateral transfer
space.
BM
LM
DR
TP
TF
FW
36
10
R, RS
LB
V
$$
C
1B
2B
OF
BM
LM
DR
TP
TF
FW
K
24
12
R, RS
LB
V
$
TP
TF
FW
SS
24
12
R, RS
LB
V, O
$
S
SM
SB
1B
2B
BH
DR
TP
K
21
5
R, RS
BR, LB V, O
$$
S
SM
SB
1B
2B
BH
DR
TP
FW
PL
20
4
R, RS
BR, LB
V
$$
TF
SS
10
2
BR
V
$$
S
C
1B
2B
OF
Blind/Low Vision
BM Braille menu
LM Large print menu
BI Braille hotel information
39
Price
S
C
SB
1B
OF
C
1B
2B
OF
Adapted Room/Bed Types
S Suite
1B 1 bed
C Connecting 2B 2 beds
SM Smoking
BH Bed height 23" max.
SB Sofa bed
OF Open frame
Park
LI Large print hotel
information
DR Dog relief area onsite
or within 2 blocks
North Michigan Av.
Room/ Blind/
Adptd Roll-In
Adptve
Bed
Low
Guest Shower Dining
Eqmnt
Types Vision
Rooms
#
Notes
Four Points Sheraton
Magnificent Mile
630 N. Rush St. (Ontario)
Res: 312-981-6600
Fax: 312-981-6622
Toll-Free: 888-627-7088
fourpointschicago.com
Instead of suites,
hotel has larger “extra
SM
comfort” rooms.
SB
1B
2B
Four Seasons Hotel Chicago
120 E. Delaware Pl. (Michigan)
Res: 312-280-8800
Fax: 312-280-9184
Toll-Free: 800-332-3442
fourseasons.com/chicagofs
Accessible spa and
sauna. No strobe
alarms in public areas.
Limited space in
restroom. Some
bathrooms lack
transfer space.
Park
Price
TP
TF
FW
22
4
BR, RS V, O
$$$
S
C
SM
SB
1B
2B
OF
BM
LM
BI
DR
TP
FW
10
2
R, RS
LB
V
$$$
Hilton Garden Inn Chicago
Downtown Magnificent Mile
10 E. Grand Ave. (State)
Res: 312-595-0000
Fax: 312-595-0955
Toll-Free: 877-865-5298
hiltongardenchicago.com
C
SM
1B
OF
DR
TP
SS
10
2
R, RS
LB
V
$$
Homewood Suites by Hilton
40 E. Grand Ave. (Wabash)
Res: 312-644-2222
Fax: 312-644-7777
Toll-Free: 800-225-5466
homewoodsuiteschicago.com
Roll-in shower at pool.
Pull-out shelf at recep- S
C
tion. Some bathrooms SM
lack lateral transfer
SB
1B
space. No access to
2B
thermostats.
DR
TP
PL
FW
SS
12
3
RS
BR
V
$$
Millennium Knickerbocker Hotel
163 E. Walton Pl. (Michigan)
Res: 312-751-8100
Fax: 312-751-9205
Toll-Free: 800-621-8140
millenniumhotels.com
No strobe fire alarms.
Elevator size 45"x 58".
Some bathrooms lack
lateral transfer space.
DR
TP
FW
SS
17
6
R, RS
LB
V
$$
Omni Chicago Hotel
676 N. Michigan Ave. (Huron)
Res: 312-944-6664
Fax: 312-266-3015
Toll-Free: 800-843-6664
omnihotels.com
Complimentary shuttle
service within 3 mile
radius—hotel provides S
SM
accessible taxi. In
SB
some rooms, thermoOF
stats not lowered.
TP
FW
PL
SS
17
4
R, RS
LB
V
$$
Adaptive Equipment
TP Transfer/Shower Bench
(portable)
TF Fold-Down Bench (fixed)
PL Pool Lift
FW Free weights
SS Step Stool
K Kit for Persons of
Short Stature
S
SM
SB
1B
2B
Accessible Dining
Parking
R Full Service Restaurant
V Valet
LB Lounge/Bar with table service O Onsite
BR Breakfast Room
RS Room Service
40
Price
$ Budget
$$ Mid-Range
$$$ Luxury
North Michigan Av.
Room/ Blind/
Adptd Roll-In
Adptve
Bed
Low
Guest Shower Dining
Eqmnt
Types Vision
Rooms
#
Notes
Peninsula Hotel Chicago
108 E. Superior St. (Rush)
Res: 312-337-2888
Fax: 312-751-2888
Toll-Free: 866-288-8889
peninsula.com
Women’s restroom
lacks grab bars. Staff
will walk service dogs.
Residence Inn by Marriott
Downtown Chicago
201 E. Walton Pl. (Mies van der Rohe)
Res: 312-943-9800
Fax: 312-943-8579
Toll-Free: 800-331-3131
marriott.com/chird
Smoke-free. Comp.
shuttle to hospitals.
Hospital sales rep. for
patients. Comp.
breakfast, dinner,
drinks. Shower bench
not near controls.
Sheraton Chicago
Hotel & Towers
301 E. North Water St. (Columbus)
Res: 312-464-1000
Fax: 312-464-9140
Toll-Free: 877-242-2558
sheratonchicago.com
No strobe alarms in
public areas. Restroom
C
sinks 37" high. No
SM
rear grab bar in some
1B
bathrooms. No access 2B
to thermostats.
Westin Michigan Avenue
909 N. Michigan Ave. (Delaware)
Res: 312-943-7200
Fax: 312-397-5580
Toll-Free: 888-627-8385
westinmichiganave.com
Smoke-free.
Lincoln Park/
Lakeview
Days Inn Lincoln Park North
644 W. Diversey (Clark)
773-525-7010
Fax: 773-525-6998
Toll-Free: 888-576-3297
lpndaysinn.com
DR
TP
SS
14
14
R, RS
LB
V
$$$
S
SB
1B
2B
OF
DR
TF
12
3
BR
V, O
$$
DR
TF
FW
60
8
R, RS
LB
V, O
$$
DR
FW
SS
11
11
R, RS
LB
V
$$
Park
Price
V
$
Room/ Blind/
Adptd Roll-In
Adptve
Bed
Low
Guest Shower Dining
Eqmnt
Types Vision
Rooms
#
3 rooms have transfer
showers and 29" entry
doors. Elevator size
1B
53"x 57"
2B
with 30" door.
OF
No lateral transfer
space in restroom.
No staff TTY.
Adapted Room/Bed Types
S Suite
1B 1 bed
C Connecting 2B 2 beds
SM Smoking
BH Bed height 23" max.
SB Sofa bed
OF Open frame
BI
LI
TF
TP
Blind/Low Vision
BM Braille menu
LM Large print menu
BI Braille hotel information
41
Price
S
C
SM
SB
1B
2B
OF
C
2B
BH
OF
Notes
Park
4
1
BR
LI Large print hotel
information
DR Dog relief area onsite
or within 2 blocks
Midway Airport
Room/ Blind/
Adptd Roll-In
Adptve
Bed
Low
Guest Shower Dining
Eqmnt
Types Vision
Rooms
#
Notes
Marriott Chicago Midway
6520 S. Cicero Ave. (W.55th)
Res: 708-594-5500
Fax: 708-594-5510
Toll-Free: 800-228-9290
marriott.com
Park
Price
R, RS
LB
V, O
$$
Room/ Blind/
Adptd Roll-In
Adptve
Bed
Low
Guest Shower Dining
Eqmnt
Types Vision
Rooms
#
Park
Price
Smoke-free.
Accessible airport
shuttle.
O’Hare Airport
C
1B
2B
OF
Notes
DR
TF
TP
FW
SS
11
7
Chicago O’Hare Residence Inn
by Marriott
7101 Chestnut St. (Mannheim Rd.)
Res: 847-375-9000
Fax: 847-375-9010
Toll-Free: 800-331-3131
marriott.com
Smoke-free. 2 bedroom suites available.
Comp. accessible taxi
for airport. Comp.
breakfast daily and
dinner Mon.–Thurs.
Short grab bars in
roll-in shower.
No staff TTY.
S
C
SB
1B
2B
BH
OF
DR
TF
TP
FW
SS
18
2
BR
V, O
$$
Doubletree Hotel Chicago O’Hare
5460 N. River Rd. (Hwy 90)
Res: 847-292-9100
Reservation Fax: 847-292-9295
Toll-Free: 800-222-8733
doubletree.com
Accessible airport
shuttle. Parking
garage connects by
walkway to
Convention Center
and hotel.
S
SM
SB
1B
OF
DR
TF
FW
SS
8
8
R, RS
LB
V, O
$$
Hilton Chicago O’Hare
O’Hare International Airport
Res: 773-686-8000
Fax: 773-601-2873
Toll-Free: 800-445-8667
hilton.com
Environmentally
friendly rooms.
Accessible airport
shuttle. Accessible
spa with hydraulic
massage table/accessible steam room.
Restroom sink lacks
knee clearance.
S
C
SM
1B
OF
DR
TF
TP
PL
FW
K
28
9
R, RS
LB
V
$$
Westin Hotel O’Hare
6100 N. River Rd. (Hwy 90)
Res: 847-698-6000
Fax: 847-698-3993
Toll-Free: 888-627-8517
westinohare.com
Smoke-free. Accessible
airport shuttle. Heated S
C
outdoor space for
1B
smokers.
2B
OF
DR
TF
FW
SS
14
3
R, RS
LB
V
$$
Adaptive Equipment
TP Transfer/Shower Bench
(portable)
TF Fold-Down Bench (fixed)
PL Pool Lift
FW Free weights
SS Step Stool
K Kit for Persons of
Short Stature
Accessible Dining
Parking
R Full Service Restaurant
V Valet
LB Lounge/Bar with table service O Onsite
BR Breakfast Room
RS Room Service
42
Price
$ Budget
$$ Mid-Range
$$$ Luxury
CONTENTS
RESTAURANTS
Accessible Entry—Has all these features:
• Door has at least 32" clearance
• Level, ramped or sloped entry 1:12 or less
• Threshold less than 1/2" beveled
Accessible Tables—Have all these features:
• 36" path to/between at least 5% of tables
• Knee clearance at least 27" high by 30" wide
• Toe clearance not blocked by pedestal/base
Accessible Restroom—Has all these features
• Entry door has at least 32" clearance
• Stall door at least 32" clearance
• Stall door swings out or clearance beyond swing
• Space to maneuver–5' x 5' or T-shaped space
to turn
• Grab bar behind and beside toilet
• 30" space for lateral transfer
• Toilet height 17" to 19"
• Roll under sink with 27" knee clearance
Accessible Single Use Restroom—Where available,
has all features of Accessible Restroom. Usable as a
companion toilet.
Dexterity (Dex)—Has all these features:
• Easy grasp/lever door handles or none
• Faucet controls lever type
• Restroom latch operable with closed fist
Key For Listings
Menu
B Braille Menu
L Large Print Menu
Parking
V Valet
A Nearby lot/garage with designated accessible
spaces
S Street parking
This is not a complete list of all the accessible
restaurants in Chicago and their listing in this guide
is not an endorsement by Open Doors Organization.
Price
$
Inexpensive, $12 and under without wine,
liquor or gratuity
$$ Moderate, $12–$25
$$$ Expensive, $25 and up
The access features reported in this guide are not
intended to reflect compliance with any local, state
or federal building codes or guidelines. It is not the
intent of this guide to certify or guarantee that the
businesses and properties listed meet any of the
required accessibility codes and laws.
43
Menu Access Single
RR Use RR
Lincoln Park/Lake View
Chicago Brauhaus
4732 N. Lincoln Ave.
(Lawrence)
773-784-4444
chicagobrauhaus.com
German
*Restroom has
Daily 11am–12am no rear grab bar.
Closed Tu
Hey Sushi
2630 N. Clark St.
(Wrightwood)
773-248-3900
heysushi.com
Japanese
M–Th 2pm–11pm
F 2pm–12am
Sa 12:30pm–12am
Su 12:30pm–11pm
Joy’s Noodles & Rice
3257 N. Broadway St.
(Aldine)
773-327-8330
joysnoodlesandrice.com
Thai
Heavy entry door.
Su–Th 11am–10pm 2 doors in series–
F–Sa 11am–11pm limited space between.
2" step to
rear outdoor patio.
Panera
616 W. Diversey Pkwy.
(Broadway)
773-528-4556
panera.com
Café/Bakery
Vibrating pagers.
M–Sa 6am–10pm Parking: Century
Su 6am–8pm
Shopping Centre
2828 N. Clark St.
Dex
Park
Price
✓
S
$$
✓
✓
A, S
$$
✓
✓
S
$
✓
✓
A, S
$
Menu Access Single
RR Use RR
Dex
Park
Price
✓
✓
✓
V, A
$$
V, A
$$
✓
A
$
✓
V, A
$$
✓*
Ramped entry.
Parking: Century
Shopping Centre
2828 N. Clark St.
Loop
B, L
✓
17 West at the Berghoff
17 W. Adams St. (State)
312-427-7399
17westchicago.com
German
M–F 11am–9pm
Sa 11:30am–10pm
Closed Sun.
Cafe M–F
11am–2:30
Accessible entrance
next to main entrance.
Platform lift to
Berghoff Café
downstairs.
Discounted Parking:
InterPark, 17 E. Adams
312-554-0112
Aria
200 N. Columbus Dr. (Wacker)
312-444-9494
ariachicago.com
American
Daily 6am–2:30pm
Su–Th
5pm–10:30pm
F–Sa 5pm–11pm
In Fairmont Hotel.
Parking: System Parking
200 N. Columbus Dr.
312-938-9029
✓
✓
Corner Bakery
224 S. Michigan (Jackson)
312-431-7600
cornerbakerycafe.com
Café/Bakery
M–F 6:30am–8pm
Sa 7:30am–8pm
Su 7:30am–5pm
In Archicenter.
Parking: System Parking
55 E. Jackson
312-765-0252
✓
✓
Grillroom Chophouse
& Wine Bar
33 W. Monroe St. (Dearborn)
312-960-0000
restaurants-america.com/
Grillroom/Grillroom.html
Steak & Beef
M–F
11:30am–10:30pm
Sa–Su 5pm–11pm
Vibrating pagers.
*Wheelchair stall has
15"side grab bar hung
on diagonal.
Seasonal outdoor
dining.
Parking: InterPark
33 W. Monroe
312-356-0177
enter on Dearborn St.
44
L
L
✓*
Menu
Loop
Access Single
RR
Use RR
Dex
Park
Price
Park Grill
11 N. Michigan Ave.
(Randolph)
312-521-PARK
parkgrillchicago.com
American
Su–Th
11am–9:30pm
F–Sa
11am–10:30pm
In Millennium Park.
Seasonal
outdoor dining.
Parking:
B, L
25 N. Michigan Ave.
Underground garage.
Take Grant St. elevator
to street level.
✓
✓
A
$$
Petterino’s
150 N. Dearborn St.
(Randolph)
312-422-0150
leye.com
American
M 11am–9pm
Tu–Th
11am–10:30pm
F 11am–11pm
Sa 11:30am–11pm
Su 3:30pm–7:30pm
Entrance from
Goodman Theatre
also accessible.
Parking: InterPark,
181 N. Dearborn
312-368-9090
B, L
✓
✓
V, A
$$
Rivers
30 S. Wacker Dr. (Monroe)
312-559-1515
riversrestaurant.com
American
M–Th 10am–9pm
F 10am–10pm
Sa 5pm–9pm
Su 4:30pm–8pm–
opera season only
Lobby level,
Chicago Mercantile
Exchange Building.
Seasonal
outdoor dining.
Onsite Parking: enter
at Wacker and Madison
L
✓
✓
A
$$$
Dex
Park
Price
Menu
Near North
Hugo’s Frog Bar
& Fish House
1024 N. Rush St. (State)
312-640-0999
hugosfrogbar.com
Seafood
M–Sa 5pm–
midnight
Su 4pm–midnight
Bar: M–F 3pm–2am
Sat.–Sun.
11am–2am
Access Single
RR
Use RR
*Rear grab bar hung
on diagonal.
Parking: Valet
Parking Service
21 E. Bellevue
312-266-2100
B, L
✓*
✓
V, S, A
$$$
Morton’s,
Steak & Beef
*Rear grab bar 24"long.
The Steakhouse Chicago M–Sa 5pm–11pm Parking: Standard
1050 N. State St. (Rush)
Su 5pm–10pm
Parking 1030 N. State
312-266-4820
312-280-7685
mortons.com
L
✓*
✓
V, S, A
$$$
Tsunami
1160 N. Dearborn St.
(Division)
312-642-9911
tsunamichicago.com
Japanese
Parking:
Su–Th 5pm–10pm Standard Parking
F–Sa 5pm–11pm 1130 N. Dearborn
312-664-0613
L
✓
✓
V, S, A
$$
Uncle Julio’s Hacienda
855 W. North Ave.
(Clybourn)
312-266-4222
unclejulio.com
Mexican
M–Th
11am–10:30pm
F–Sa
11am–11:30pm
Su
11:30am–10:30pm
L
✓
✓
V, S
$
45
✓
Menu
North Michigan Ave.
Bubba Gump
Shrimp Company
700 E. Grand Ave.
312-252-4867
bubbagump.com
American
Parking: Navy Pier.
Su–Th
11am–11pm
F–Sa 10am–12am
Café Nordstrom
55 E. Grand Ave., 4th
Fl. (Fairbanks Ct.)
312-464-1515
nordstrom.com
American,
Patrons with
Café/Bakery
disabilities can order
M–Sa 10am–8pm at table.
*No lateral transfer
Su 6am–6pm
in single use restroom
(level 3)
Validated parking:
Westfield North Bridge
Self Park, Wabash bet.
Ohio/Grand
Cheesecake Factory
875 N. Michigan Ave.
(Delaware)
312-337-1101
cheesecakefactory. com
American
M–Th
11am–11:30pm
F–Sa
11am–12:30am
Su 10am–11pm
Accessible entrance,
John Hancock Bldg.,
Delaware St. Elevator
to lower level.
Strobe alarms.
Seasonal outdoor
dining.
Parking:
System Parking,
875 N. Michigan,
312-944-5994
Coco Pazzo Cafe
636 N. St. Clair St.
(Ohio)
312-664-2777
cocopazzocafe.com
Italian
Parking: InterPark,
M–Th 11:30am– 614 St. Clair,
10:30pm,
312-664-6789
F–Sa 11:30am–
11pm,
Su 11:30am–10pm
Grand Lux Café
600 N. Michigan Ave.,
2nd Fl. (Ontario St.)
312-276-2500
grandluxcafe.com
American
M–Th 11am–11pm
F 11am–12:30am
Sa 10am–12:30am
Su 10am–11pm
Elevator to 2nd Fl.
Vibrating pagers.
Strobe alarms.
Parking: InterPark,
50 E. Ohio St.,
312-986-3390
Signature Room
at the 95th
John Hancock Bldg.
875 N. Michigan Ave.
(Delaware)
312-787-9596
signatureroom.com
American
M–Sa
11am–2:30pm
Su–Th 5pm–10pm
Fr–Sat 5pm–1pm
Su brunch
10:30am–2:30pm
*Narrow entryway
and path of travel to
wheelchair stall.
Parking:
System Parking,
875 N. Michigan,
312-944-5994
46
Access
RR
Single
Use RR
Dex
Park
Price
✓
✓
✓
A
$$
✓
✓*
✓
A
$
A
$$
B, L
✓
L
✓
✓
V, A
$$
B, L
✓
✓
V, A
$$
L
✓*
A
$$$
Menu
North Michigan Ave.
The Café at the Ritz
Carlton Chicago
160 E. Pearson St.
(N. Michigan Ave.)
312-573-5160
fourseasons.com/chicagorc/
dining.html
American
Su–Th
6:30am–11pm,
F–Sa
6:30am–12am
Accessible loading
zone.
Parking: Water Tower
Place, next door on
E. Pearson.
Weber Grill
30 E. Grand St. (State)
312-467-9696
webergrillrestaurant.com
American
M–F 6:30am–10am,
11am–4pm
M–Th 4pm–11pm,
F 4pm–12am,
Sa 11:30am–12am
Su 11:30am–11pm
In Hilton Garden Inn.
Entrance at 539 N.
State also accessible.
Vibrating Pagers.
Strobe Alarms.
Parking: InterPark,
21 E. Ohio,
312-322-3256
River North
Access Single
RR
Use RR
Park
Price
V, A
$$
✓
V, A
$$
Dex
Park
Price
✓
✓
V, A
$$$
B, L
✓
B, L
✓
Menu
Access Single
RR
Use RR
Dex
Fogo de Chao
661 N. LaSalle Dr. (Erie)
312-932-9330
fogodechao.com
Brazilian
Parking: C.P.S. Parking,
Steakhouse
671 N. Clark,
M–F 11am–2pm, 312-944-9370
M–Th. 5pm–10pm,
F 5pm–10:30pm
Sa 4pm–1030pm,
Su 4pm–9:30pm
Gaylord India
678 N. Clark St. (Huron)
312-664-1700
Indian
Daily
11:30am–2pm,
5pm–9:30pm
Buffet at lunch, table
service at dinner.
Parking: CPS Parking,
671 N. Clark,
312-944-9370
L
✓
✓
A, S
$
Rainforest Café
605 N. Clark St. (Ohio)
312-781-1501
rainforest.com
American
M–Th
11am–9:30pm
F 11am–10:30pm
Sa 11am–11pm,
Su 11am–9pm
Vibrating pagers.
Strobe alarms.
Accessible shopping
area.
Parking: CPS Parking,
671 N. Clark,
312-944-9370
B, L
✓
✓
V, A
$$
Redfish
400 N. State St. (Kinzie)
312-467-1600
redfishamerica.com
Cajun
Su–W 11am–11pm
Th 11am–12am
F–Sa 11am–2am
Slight ramp at
entrance.
Parking:
Standard Parking,
401 N. State,
312-670-9780
B, L
✓
✓
V, A
$$
Rock Bottom
Restaurant & Brewery
One W. Grand Ave. (State)
312-755-9339
rockbottom.com
American
Daily 11am–2am
Adjustable tables in
bar area.
Vibrating pagers.
*Limited space to
maneuver in restroom.
Parking: Public
Parking, Grand Ave.
bet. Wabash/State
B
✓*
V, A
$
47
Menu
River North
Ruth’s Chris
Steak House
431 N. Dearborn St.
(Hubbard)
312-321-2725
ruthschris.com
Steak & Beef
M–F
11:30am–11pm
Sa
4:30pm–11:30pm
Su 4pm–9pm
Parking: Standard
Parking,
30 E. Hubbard,
312-329-2500
South Loop
L
Menu
Access Single
RR
Use RR
✓
✓
Access Single
RR
Use RR
Dex
Park
Price
✓
V, A
$$$
Dex
Park
Price
✓
V, A, S
$$
Chicago Firehouse
Restaurant
1401 S. Michigan Ave.
312-786-1401
chicagofirehouse.com
American
Parking: GO Parking,
M–Th
1130 S. Michigan,
11:30am–10pm
312-939-0226
F
11:30am–10:30pm
Sa 5pm–10:30pm
Su 4pm–9pm
Phoenix Restaurant
2131 S. Archer Ave.
312-328-0848
chinatownphoenix.com
Chinese
In Chinatown.
M–F 9am–3pm
Elevator to second
Sa–Su 8am–3pm floor restaurant.
Su Th 5pm–9:30pm
F–Sa
5pm–10:30pm
✓
✓
S
$$
Seven Treasures
2312 S. Wentworth Ave.
312-225-2668
seventreasures.com
Chinese
In Chinatown.
Su–Th 11am–2am
F–Sa
11am–2:30am
✓
✓
S
$
Dex
Park
Price
West Loop
L
Menu
Athena Greek
Greek
Restaurant
Daily 11am–12am
212 S. Halsted St. (Adams)
312-655-0000
athenarestaurant.com
✓
✓
Access Single
RR
Use RR
Accessible outdoor
patio.
Parking: Park 1, across
street on S. Halsted.
✓
✓
V, A, S
$$
Pegasus
Restaurant & Taverna
130 S. Halsted St. (Adams)
312-226-3377
pegasuschicago.com
Greek
Parking: Park 1, across
Su 12pm–12am
street on S. Halsted.
M–Th 11am–12am
F 11am–1am
Sa 12pm–1am
✓
✓
V, A, S
$$
Starfish
804 W. Randolph (Halsted)
312-997-2433
www.starfishsushi.com
Japanese
M–F
11:30am–2:30pm
M–Th 5pm–11pm
F–Sa 5pm–12am,
Su 5pm–9pm
Heavy restroom door
with knob handle.
Parking—Standard
Parking, 108 N. Jefferson,
312-655-0844.
V, A, S
$$
Tuscany on Taylor
1014 W. Taylor St.
(Morgan)
312-829-1990
stefanirestaurants.com
Italian
M–F
11am–3:30pm
M–Th 5pm–11pm
F–Sa 5pm–12am
Su 4pm–9pm
Private parking lot—
no designated
accessible spaces.
V, S
$$
48
L
✓
✓
L
✓
✓
✓
SERVICES
Telephone Relay Service
Uptown Health Center
845 W. Wilson (Hazel St.)
312-744-1938
Dial 711 throughout the United States to reach
all Telecommunications Relay Services. There is
no service fee, only applicable charges if calling
long distance.
Hours:
Mon, Wed, Fri. 8am–4pm; Tues, Thurs 10am–6pm
Englewood Health Center
641 W. 63rd St. (Halsted St.)
312-747-7831
Sign Language Interpreters
& Captioning
Chicago Hearing Society
Interpreter Referral Service
773-248-9173
www.chicagohearingsociety.org/
Hours:
Mon, Wed, Fri 8am–4pm; Tues, Thurs 10am–6pm
West Town Health Center
2418 W. Division (N. Western Ave.)
312-744-0943
Helps individuals and organizations locate and
employ qualified sign language interpreters, oral
interpreters and relay interpreters. Real time
captioning is also available.
Hours:
Mon, Wed, Fri. 8am–4pm; Tues, Thurs 10am–6pm
Deaf Communication by Innovation
773-857-7709
773-857-6913 (TTY)
www.deafcomm.net
Medical Supplies and Oxygen
Direct Medical Supplies
4001 W. Devon Ave. (Pulaski Rd)
773-583-0847
www.powerchair.com
Deaf owned and operated agency created to
improve communication by providing interpreting,
loop amplification, real time captioning and
multimedia services.
Large variety of medical supplies–diabetic supplies,
wound care products, ambulatory aids, oxygen
services and nutritional products–in one convenient
location.
Caption First
630-576-5325
800-825-5234
888-957-5233 TTY
www.captionfirst.com
Home Care Plus
2808 W. Foster (Pulaski Rd.)
773-267-5123
www.homecareplusinc.com
CART (Communication Access Realtime
Translation) for meetings, teleconferences, seminars, classrooms and conventions.
Medical supplies for all needs with delivery service
available.
Medical Equipment Solutions Inc.
2502 N. Clark (Deming Pl.)
773-435-0010
Medical Care
MediCall Physicians Group
2040 E. Algonquin Rd. (Frontage Rd.)
Schaumburg IL 60173
847-397-1215
All your medical supply needs at convenient Lincoln
Park location.
Walgreen’s Home Care
800-794-5188
www.walgreenshomecare.com
Physicians that make house calls.
Home Physicians
2003 W. Fulton St. (Damen Ave.)
773-292-4800
Offers a wide variety of home health care products.
Call 800-323-2828 for respiratory or infusion therapy,
medical oxygen and home delivery services.
Doctors that make house calls.
City of Chicago Comprehensive Clinics
www.cityofchicago.org
Personal Care Attendants
Senior Bridge
312-329-9060
800-801-0420
www.seniorbridge.net
Walk-in clinics, no appointment necessary.
See individual clinic listings that follow.
In-home health care aides and companion services.
49
Tender Loving Care Home Health Services
312-768-5130
866-711-4852
www.tlcathome.com
Midwest Mobility
437 W. Wise Rd.
Schaumburg, IL 60193
847-923-9892
800-809-3738
847-985-0876 TTY
www.midwestmobility.com
Skilled nursing care, wound care, bandage changes
and more.
Water Tower Nursing & Home Care
312-280-1220
www.forgoodhealth.com
Visiting nurses for social care and attendants for
personal care needs.
New Ability, Inc.
6 N. 9th Ave.
Melrose Park, IL 60160
708-345-3939
www.newability.net
Pharmacies
Wheelchair/Scooter Rental & Repair
24-Hour Walgreens
800-925-4733
www.walgreens.com
The Mobility Shop
847-412-9000
888-404-5554
www.themobilityshop.com
Over 200 Chicagoland pharmacy locations. Call for
the store nearest you and 24-hour store information.
Chicago’s leading provider of durable power chairs
and scooters. Delivery and pickup of rentals to
home, hotel and airport. Rental locations at
Merchandise Mart and McCormick Place—call
toll-free to reserve. Wheelchair and scooter repair.
CVS (24 Hour)
888-607-4287
www.cvs.com
Call for 24-hour store information.
Medserv Equipment Corp.
847-359-4607
www.medservdme.com
Thorndale Pharmacy
1104 Thorndale (Broadway)
773-561-6660
Full service home medical equipment supplier and
rehab equipment dealer with a rehab specialist on
staff. Wheelchair repair services at your door.
Full-service pharmacy with home delivery service or
by next day air in the Chicagoland area.
Veterinarians
Wheelchair Doctors
877-563-8585
800-295-0264
www.wheelchairdoctors.org
Chicago Veterinarian Emergency Services
3123 N. Clybourn St. (Western Ave.)
773-281-7110
Serving Chicago and surrounding suburbs. Will
travel to homes, schools and hotels for repair of
power and manual wheelchairs and scooters.
Night-time veterinarian care. Call to verify hours.
Gold Coast Animal Hospital
225 W. Division St. (Wells St.)
312-337-7387
Mid North Animal Hospital
2212 N. Halsted St. (Webster St.)
773-929-0777
VCA Lake Shore Animal Hospital
960 W. Chicago Ave. (N. Ogden Ave.)
312-738-3322
Lift Repairs and Vehicle Modifications
Mobility Works
155 E. North Ave.
Villa Park, IL 60181
630-782-1900
866-711-5071
www.mobilityworks.com
50
RESOURCES
Family Resource Center on Disabilities
20 E. Jackson Blvd., Rm. 300
312-939-3513
312-939-3519 TTY
www.FRCD.org
Provides training and assistance as well as serving as
a resource and referral center.
The Chicago Lighthouse
1850 W. Roosevelt Rd. (S. Wood)
312-666-1331
312-666-8874 TTY
www.thechicagolighthouse.org
Comprehensive provider of services to people who
are blind or visually impaired.
Access Living of Metropolitan Chicago
115 W. Chicago Ave. (LaSalle)
312-640-2100
312-640-2102 TTY
www.accessliving.org
LIFE Center
Rehabilitation Institute of Chicago
345 E. Superior St. (Fairbanks)
312-238-5433
312-238-1069 TTY
www.lifecenter.ric.org
Center for advocacy and social change for people
with disabilities.
Community resource center committed to helping
people with disabilities live life fully.
Mayor’s Office for People with Disabilities
121 N. LaSalle St., Rm. 1104 (Washington)
312-744-7050
312-744-4964 TTY
www.cityofchicago.org/disabilities
Progress Center for Independent Living
7521 West Madison
Forest Park, IL 60130
708-209-1500
708-209-1826 TTY
www.progresscil.org
A city department that seeks to meet the
diverse needs of the more than 600,000 people
with disabilities who live and work in Chicago.
Community-based, non-profit, non-residential
service and advocacy organization staffed by and
for persons with disabilities.
Chicago Department on Aging
30 N. LaSalle St. (Madison)
312-744-4016
www.cityofchicago.org/aging
A city department that provides older persons with
access to information about programs and services
available to them.
National Multiple Sclerosis Society–
Chicago Chapter
910 W. Van Buren, 4th Fl. (Clark)
312-421-4500
www.msillinois.org
DBTAC: Great Lakes ADA
1640 W. Roosevelt Rd.
800-949-4232 Voice/TTY
312-413-1407 Voice/TTY
www.adagreatlakes.org
Paralyzed Veterans of America
2122 W. Taylor St. (Damen)
312-980-4278
www.pva.org
United Cerebral Palsy Association
of Greater Chicago
325 N. Wells St., Suite 321 (Wacker)
312-464-1608
312-321-1233 TTY
www.ucpnet.org
Provides information, problem solving assistance
and referrals for implementing the Americans with
Disabilities Act and other related laws.
Chicago Hearing Society
2001 N. Clybourn Ave., 2nd Fl.
773-248-9121
773-248-9174 TTY
www.chicagohearingsociety.org
Provides services for children and adults who are
deaf or hard of hearing.
51
TRAVEL TIPS
Air Travel
Motor Coach Tours and Travel
• Before you fly, learn your rights under the Air
Carriers Access Act (ACAA). “New Horizons,
Information for the Air Traveler with a Disability”
is available online (www.airconsumer.ost.dot.gov/
pubs.htm) or call the DOT-Dept. of Transportation
Hotline (see below).
• Under ADA regulations for Over-The-Road Buses,
all fixed route and charter service companies
must, with 48-hour advance notice, provide
lift-equipped service. This obligation holds
whether or not the company owns their own
accessible vehicles.
• Make your reservation and special service
requests as far in advance as possible. If possible,
book a non-stop flight, or allow long layovers for
connections. Specify exactly what you need such
as a wheelchair assist, boarding chair, onboard
aisle chair or seat with moveable armrest.
Individuals who are blind or have low vision
can request a “meet and assist.”
Lodging
• To reserve an accessible room, call the property
directly. Confirm that they will “block” the room.
If not available on arrival, let the manager know
that it is their responsibility to find you accessible
accommodation at the same price.
• If reservations or front desk staff cannot answer
specific questions about accessibility, ask to speak
to the head of engineering or housekeeping.
• Individuals who are deaf or hard of hearing
should self-identify to the airline and gate agents
to insure announcements are not missed. Some
airlines will call or text any flight or gate changes.
• Notify the hotel in advance if you need basic
adaptive equipment such as a shower bench or
ADA kit with visual alerting devices so they can
reserve or acquire the items.
• Two types of oxygen concentrators—
AirSep Lifestyle and Inogen One Portable Oxygen
Concentrator—have been approved for use in flight.
Advance notice and a doctor’s letter are required.
• Properties that offer free shuttle service to their
guests are not required under the ADA to own
their own accessible vehicles, but they must
provide alternate accessible transportation at
no charge. To avoid a prolonged wait, request
accessible transportation several days in advance
of arrival.
• To help minimize damage to power chairs and
scooters, attach a laminated set of instructions
on assembly/disassembly along with weight and
dimensions. Take on board any parts not firmly
attached. Travelers using a folding-type wheelchair
can request to have it stowed in the cabin closet.
For additional tips and resources, go to
www.easyaccesschicago.org.
• The airline limit of one carry-on and one personal
item does not apply to medical supplies,
equipment, mobility aids and assistive
devices. These items are also exempt from
checked baggage restrictions.
• The Transportation Security Administration
has detailed guidelines for handling passengers
with disabilities or medical concerns (866-289-9673,
www.tsa.gov). If necessary, ask for a supervisor.
• Under the ACAA, if a disability-related problem
arises, you have the right to speak to the airline’s
Complaints Resolution Official (CRO). If still
not satisfied, call the DOT Toll-Free Hotline at
800-778-4838 or 800-455-9880 TTY.
52
CREATING ACCESSIBILITY IN TRAVEL & TOURISM
Photo: Yessica Guerrero
ODO would like to thank all of the individuals,
businesses and organizations who assisted us
in creating this guide. We especially thank
the Illinois Department of Commerce and
Economic Opportunity for their commitment
to inclusion and accessibility.
Easy Access Chicago is also online!
www.easyaccesschicago.org
2551 N. Clark Street, Suite 301 | Chicago, IL 60614 | 773-388-8839 | www.opendoorsnfp.org