It`s a Tough Job, But Someone Has To Do It

“It’s a Tough Job,
But Someone Has
To Do It”
South Florida
2013 Annual Report
Program Highlights:
In 2013, Goodwill Provided Services to 4,938 People with Disabilities
Primary Disabilities:
881
2,017
92
131
982
835
Developmental Disabilities
Psychiatric, Emotional and Behavioral Disabilities
Orthopedic/Mobility Impairments
Hearing, Speech and Visual Impairments
Other Disabling Medical Conditions
Special Needs
4,938
Total People Served
We Accomplished the Following Results:
1,191
1,933
People Placed into Employment Opportunities
People Who Went On To Pursue Other Personal Goals Of Independence
that Were Previously Impossible
3,124
Total Successful Outcomes
Contribution to Our Communities:
$17.3 Million
$15.8 Million
Wages paid to people working for Goodwill while receiving services
Dollars that will be earned by 1,191 people placed in jobs during their first year on
the job.
$33.1 Million
Total New Earnings Created by Goodwill Industries
$ 7.5 Million
Generated new federal and social security taxes from people with no
previous income.
$10.34
Was created in new earnings for each dollar received in public funds from
government, United Way and contributions.
From the 4,938 People Served:
76.8%
81.8%
Were People with Multiple Disabilities (3,793 people)
Were Living Below Poverty Level When Entering Program
Population Diversity:
White
Afro-American 3%
23%
Asian/Pacific
Islander .1%
Haitian
22%
Hispanic - 51%
We are one of the most cost-effective nonprofits
in the U.S. with only 4% of our cost going to
management and fund-raising and 96% to
direct programs.
Achieved average scores of 98% on Satisfaction
Surveys for the Human Services Participants,
Family Members and Referring Stakeholders.
Goodwill’s Mission:
Photo: Sandy Levy/Visual Impact
Goodwill’s mission is to train, employ and place people with disabilities into
community jobs so they can become self-supporting and independent.
Goodwill Program Participants in class.
2013 Year in Review
This year’s annual report titled “It’s A Tough Job But Someone Has To Do It” refers to the challenges in accomplishing
our mission year after year. The water droplets, essential in removing “tough stains” and in our case, as tough as it gets,
symbolizes our entry into the world of hospital laundry with the introduction of Goodwill Healthcare Laundry & Linens.
Below are highlights of a few of the accomplishments from various departments at Goodwill this year.
• Goodwill’s programs served 4,938
people with disabilities and other special
needs and accomplished 3,124
successful outcomes. 1,191 people
were placed in employment
opportunities; another 1,933 went on to
pursue other personal goals.
• Goodwill launched the School
Transition Program (STP) as a result of
a contract with the Broward County
Public School System to provide
transition services to students who are
in the Exceptional Student Education
program aged 18 through 22.
• Goodwill was the recipient of the
prestigious Charity Navigator’s
maximum “four-star” rating.
• Goodwill achieved a three-year
accreditation from the Commission on
Accreditation of Rehabilitation Facilities.
The survey rendered numerous commendations on the quality of programs.
•
Passed all audits from the Delmarva
organization that accredits programs
serving the Developmentally Disabled.
to support Goodwill’s job training and
employment services.
• The National Council on
Compensation Insurance calculated an
Experience Modification Rate of 0.89
for Goodwill’s Workers’ Compensation
Policy for 2013. A 16.8% lower rate
than the previous year. A rate below
1.00 is testimony of the organization’s
superior commitment to its employees’
safety.
• Goodwill’s Apparel Manufacturing
Department produced over 6,000
military uniforms and flags daily for our
country’s military during 2013.
• Goodwill passed ISO 9002-2008 recertification for 9th consecutive year for
the manufacturing of textile goods
including military uniforms and flags.
• Goodwill provided Document
Shredding services to 50 different
customers.
• Construction of the $15 million
Healthcare Laundry was completed; it
was opened very successfully.
Employees were selected from the
Liberty City zip codes.
• Goodwill received 1,188,211
donations from generous supporters at
89 receiving locations that were sold in
35 retail stores thus providing revenues
• With a labor force of 250 people,
Goodwill provided all of the labor to
assemble The Miami Herald
newspaper.
• Goodwill provided custodial,
grounds keeping and food services for
customers at 156 different locations.
• Passed a renewal certification for
Documentation Destruction (NAID).
• Goodwill’s Marketing Department’s
object to develop image and brand was
accomplished through 86 different
events during the year.
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Chair & President Report
Joseph Lacher, Chair.
Dennis Pastrana, President & CEO.
Dear Friends of Goodwill,
Highway in Hollywood. The planning
and inventory of a new Biscayne
store was completed and when
opened in February of 2014, it
reported the highest grand opening
day sales of any of our stores. We
opened numerous trailers and
storefront donation centers.
Needless to say, the stores provide
the resource that support our
mission. We currently operate 35
stores in Miami-Dade and Broward
counties that make a huge
contribution to the bottom line.
There is also a total of 89 stores,
storefronts and trailers where
donations from a generous public
are received.
The year 2013 started as
exceptionally challenging. The
Apparel Manufacturing Division
faced a large reduction in military
uniform orders from the combined
reduction in U.S. military activity and
government budget reductions. As a
result, our new laundry construction
financing was disrupted for many
months but eventually restored.
Many of our custodial contracts
experienced even more reductions.
Things were equally slow in the
Commercial Services Division. The
Document Shredding section
experienced a most trying year.
Yet, these challenges that appeared
insurmountable are not new to us.
They just reveal “the taking
calculated chances” entrepreneurial
spirit of this Goodwill – the spirit that
has led us over the years to create
many new entrepreneurial ventures
that made our Goodwill the large,
unique and diversified social
enterprise that it is today.
On the good news front, our retail
division showed steady growth. We
opened two superstores in
Lauderhill Mall and North Dixie
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The highlight of the past year was
the Grand Opening of our new $15
million Healthcare Laundry and
Linen service in August. It is our
latest initiative to create jobs for
people with disabilities, revitalize job
growth and help foster economic
development within the immediate
area of Goodwill’s laundry.
Our first customer was none other
than the University of Miami Health
System. UM President, Donna
Shalala, paid us the honor of
making the announcement herself
at the ribbon-cutting ceremony also
attended by community notables
and local elected leaders. President
Shalala called the UM decision a
good business move and noted:
“Today is a no-brainer for us. This is
not charity on our part. We’re not
only bringing jobs back to Miami,
but we’re doing business with one
of our great partners too: Goodwill.”
The commercial laundry is in the
vicinity of Liberty City – a
community known for its high
unemployment rate. The laundry
presently employs 28 workers from
the area. Most of them have
disabilities and are earning
competitive wages. Once operating
at its full capacity in one or two
years, it is anticipated that the direct
and indirect activities will create 200
new jobs. Most of them will benefit
one of the poorest neighborhoods in
Miami. Helping this area remains a
continuing commitment and a
source of pride for us.
As we always proclaim, quite
proudly, our most significant
accomplishment was our mission
work on behalf of men and women
with disabilities and special needs.
We served 4,938 people. We
placed 1,191 into employment
opportunities and created $33.1
million in total new earnings for
previously unemployed people with
disabilities. These new earnings
returned a dividend to society of
$10.34 per each dollar of public
funds received. These individuals
will also pay about $7.5 million in
new taxes – almost twice the public
funds received by Goodwill. In
other words, we made new
taxpayers out of former tax-users.
Goodwill’s total payroll of $42.9
million made a significant
contribution to the community.
We remain one of the most costeffective nonprofits in the U.S. with
only 4% of our cost going to
management and fund-raising, and
96% to direct programs. This is
practically unheard of among
nonprofits in the U.S. Goodwill’s
Goodwill recognizing Board Standing Committee members: left to right: Joe Lacher,
Tomás Erban, Sherrill Hudson, Rudy Kranys, Mary Martin Young, Jorge Fernandez.
accomplishments during the year
were marked by other successes.
Some of them:
• Goodwill launched the School
Transition Program (STP) Program
as a result of a contract with the
Broward County Public School
System to provide transition
services to students who are in the
Exceptional Student Education
program aged 18 through 22.
• Goodwill scored of 98% on all
Satisfaction Surveys for the Human
Services Programs from our program
participants and their families.
• Goodwill was the recipient of the
prestigious Charity Navigator’s
maximum “four star” rating.
• We passed the CARF
accreditation with multiple
commendations for the quality of
our programs.
• Goodwill passed ISO 90022008 re-certification for the
manufacturing of textile goods
including military uniforms and
flags. Also passed a re-certification
for Documentation Destruction
(NAID).
And what about this refreshing
vignette: Goodwill is one of
In Memoriam
Alesia Cruchley Mogul
America’s twenty-five “Most
Inspiring Companies” according to a
survey released by Forbes in 2013.
The Forbes recognition shows
consumers have come to understand
that by shopping and donating at
their local Goodwill store, they are
investing in job opportunities and
rehabilitation programs in their very
own community. The Forbes survey
placed our company ahead of such
iconic firms as Pepsi, American
Express, Nike and Kohl’s, among
others. This recognition by the
nation’s leading business publication
is a testament to the inspirational
work of all Goodwills in America. It is
the second year in a row that
Goodwill made the list.
Alesia Cruchley Mogul, a Goodwill
Board Member, devoted her life to
making our community a better place
and to improving the lives of all.
We reaffirm our belief that Goodwill
Industries will endure and continue to
be an important part of our community.
Despite challenges, we remain
committed to our entrepreneurial
spirit and to the expansion of
services to people with disabilities.
We are grateful to you for helping us
succeed in our mission to serve
those who need us.
Her most cherished role of all was as
wife and soulmate to Harve Mogul
and loving mother to Elliott, who is a
graduate of Yale University and Yale
Law School and practices law at
Arnold and Porter LLP in
Washington, D.C.; and Maxwell, a
student in the adult program at Our
Pride Academy and a Special
Olympic medalist in track and field
and basketball.
Joseph Lacher
Board Chair
Dennis Pastrana
President & CEO
She cared deeply about education.
Alesia believed that every child is
entitled to a quality education and
she worked hard to remove barriers
as a volunteer for Miami-Dade
County Public Schools.
Alesia advocated for people with
disabilities. She was one of the
founders of Our Pride Academy, a
school for individuals with
developmental disabilities, and served
on Goodwill Industries’ Board and
Executive Committee.
Alesia passed away in October, 2013.
A rare and aggressive form of cancer
took her life at the age of 66.
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Dennis Pastrana:
A Tribute
Dennis Pastrana is marking a half-century of
service with Goodwill Industries. It is the
Golden Anniversary of a career that has led
him to be recognized as the Dean among
160 principal executives in all of the Goodwill
Industries in North America.
South Florida was fortunate to get Dennis in
1979, after he kicked-off his career in
Milwaukee, Wisconsin, at the largest
Goodwill in the United States. He served
there for nine years, rising to the post of
Associate Executive Director.
Next, he put in seven years at the National
Headquarters of Goodwill Industries in
Washington, DC, where he had his hands
full. He was Vice President of Membership
Direct Services, responsible for providing
consultation and executive training to all
Goodwills in North America.
The jump to Miami in 1979 didn’t mean
coming to a sun-and-fun paradise for this
native of Cuba and five-year U.S. Intelligent
Agency veteran. He came down to take over
a small, fractured and virtually bankrupt
operation with a few dysfunctional thrift
stores. His marching orders as President
(and eventually also as CEO) were to restore
and revive the languishing local Goodwill.
Dennis is both an inveterate risk-taker and a
tenacious person. And his tenacity has paid
off big in South Florida, even in the face of
major financial challenges that often seemed
like insurmountable obstacles. Goodwill
Miami broke ground for good back in 2004
when it underwent a major expansion that
has reached 35 Superstores, 5 store-front
donation centers, and 84 merchandisereceiving trailers.
Thanks to his perseverance and meticulous
long-range planning, Goodwill Industries of
South Florida -- composed of Miami-Dade,
Broward and Monroe Counties -- has helped
stimulate economic activity in three counties,
creating nearly $493 million in new earnings
to fulfill Goodwill’s longtime mission to “Help
people with disabilities and special needs
make the transition from dependence to
independence.”
Indeed, Dennis succeeded in turning the
South Florida Goodwill into a social
enterprise to the core. He converted it into a
business with a social mission that achieves
its goals by combining human services and
diversified entrepreneurial businesses that
consolidated help support and further the
Goodwill mission to provide opportunity to
those with disabilities and special needs.
Through the years, the vigorous efforts he
spearheaded to bring in new contracts and
4
Dennis Pastrana is the longest-serving Goodwill President and CEO, celebrating 50 years.
stimulate growth have paid off. Because of it,
the South Florida Goodwill today boasts a
diversified array of services and commercial
contracts that range from cleaning county
buses to document shredding to custodial
work to laundering millions of commercial
pounds annually for the healthcare industry.
Dennis and his staff have never ceased to
face the unexpected challenges inherent to
all businesses. But there were years when
the obstacles left Dennis and his crew
bloodied but unbowed, yet determined not
just to regroup but to surpass all prior levels
of performance.
As a business, Goodwill, under Dennis, has
earned the highest reputation for experience,
quality, customer service and dependability.
The company is one of the largest
manufacturers of military apparel in America,
the largest manufacturing employer in MiamiDade and Broward Counties, and one of the
largest employers in South Florida. As a
nonprofit, Goodwill holds the kind of
accreditations and certifications from nationally
recognized and independent entities to which
many nonprofits can only aspire.
1992 was a year we will not happily recall.
Numerous contarcts, carefully developed at
Homestead Air Force Base over eight years,
were destroyed by Hurricane Andrew in
three short hours. Three of Goodwill’s
largest stores were destroyed. 260
employees, 90% of them severely disabled
lost their jobs. Annualized revenues dropped
from $10.5 million to $5.2 million overnight.
A gutwrenching fifty percent reduction in
staff kept Goodwill solvent.
Dennis’ Goodwill
At-A-Glance
Dennis Pastrana joined our Goodwill
in 1979 when the institution was on
the verge of financial collapse. By
1981, he had rescued the nonprofit
and turned it around financially,
modernized its rehabilitation
programs and services. Contrary to
most nonprofits that depend largely on
government funding or public
contributions, he achieved all of this
without having to rely on government
and public support.
Dennis Pastrana, 1972.
Dennis Pastrana wishing program
participants a happy holiday.
“It is not the critic who counts; not the man who points out how the strong man
stumbles, or where the doer of deeds could have done them better. The credit belongs
to the man who is actually in the arena, whose face is marred by dust and sweat
and blood; who strives valiantly;... who at best knows in the end of the triumph of
high achievement, and who at worst, if he fails, at least fails while daring greatly.”
– Theodore Roosevelt
Yet the hurricane experience gave impetus to
one of Goodwill’s most aggressive expansion
periods creating the apparel and flag
manufacturing division, newspaper contract
and other businesses.
Today, Goodwill Industries of South Florida is
deservedly known as one of the largest and
most diversified Goodwills in the nation.
As Dennis himself is fond of saying with his
usual modesty, credit must be given where
credit is due. He’s always the first to admit
that none of what he has achieved would
have been possible without the commitment
of a Board of Directors made up of
distinguished community citizens -- and the
financial support of benefactors and other
contributors that support the Goodwill
mission.
Dennis has undoubtedly left his mark on the
city of Miami in the 34 years since his arrival
in 1979. During all of that time, he has never
ceased to provide a healthy balance of
planning, risk-taking, hard work and business
innovation to generate the needed revenue
to help people with disabilities and special
needs overcome barriers to employment and
become self-supporting and independent.
Dennis has been called many things.
Creative…Passionate…Inspiring… Mentor…
Motivator…Brilliant…Humanitarian. But the
description that better suits his soul is
“Champion for People with Disabilities.”
Dennis Pastrana is – in short –, a remarkable
visionary and a man of hope. And for that, all
of South Florida will forever owe him a
monumental debt of gratitude.
We want to be among the first to proudly say,
“Thank you, Dennis! For dedicating your life to making ours better”
In his 34 years of dedicated work,
Pastrana has created a track
record of significant and
unprecedented contributions.
• Helped over 49,000 people with
disabilities and special needs
successfully complete – and exit –
Goodwill’s vocational programs
and find new opportunities in life.
• Created over $493 million in
new earnings for people with
disabilities and special needs that
were previously unemployable.
• Increased total annual revenues
nearly 50 times – from $2.4
million in 1979 to $109.1 million
in 2010.
• Decreased Government Funding
Dependence from 47% to 2%.
• Increased payroll from $1.6
million to $39.1 million annually.
• Reduced Management and
General cost from 14.8% to 4.0%.
• Transformed working capital
from a deficit to a very strong
financial position.
• Strenghtened the Balance Sheet
increasing Net Assets from $1.2
million to $28.5 million.
It is not difficult to see why our
Goodwill – and people with
disabilities – have needed Dennis
Pastrana’s leadership in making a
significant contribution to this
community. Our local Goodwill must
not stop being the beacon of hope
and opportunity that it has become
for South Florida’s disabled under
Dennis Pastrana.
5
Rehabilitation Services
Since its inception, Goodwill has
dedicated its work to serving people
with significant disabilities, and
2013 was a successful year for the
Human Services Division. A total of
4,938 people with significant
disabilities and barriers to
employment were served. 1,191
were placed in employment
opportunities and 1,933 went on to
achieve other personal goals which
were previously impossible. The
need for Goodwill’s services is
exemplified by the fact that within a
37 mile radius of our headquarters
building there are 518,943 people
with disabilities that reside in this
area; 225,583 of them are
unemployed. These unemployment
numbers are staggering and a
strain on our community.
As such, the core of Goodwill’s
mission is job creation, job
preparedness and maximizing
personal independence for those
served. Vocational Rehabilitation
Services are the foundation of
Goodwill’s programs offering a
continuum of services that assist
individuals to develop their maximum
human potential and overcome their
barriers to employment.
• When entering the program the
majority of individuals commence at
Goodwill with a Vocational
Assessment that determines the
person’s career interest, and choice
of employment programs. The
program facilitates the employment
or training needs best suited for the
individual’s capability and capacity.
• The Work Activities Center
provides work experience and
social development to people with
Developmental Disabilities. This
program enhances work skills and
behaviors so that the participants
can progressively advance in job
skills, increased responsibilities,
and continued forward movement
with the vocational goal of
competitive employability.
• The Vocational Training
Programs are taught by Miami-Dade
County School instructors in the
areas of Environmental Services,
Sewing Automation, Office Careers
and Adult Basic Education.
• The Job Development and
Placement Department provides
services to individuals who are
ready for employment by improving
their employability skills and then
matching jobs in the community
with the skill sets and preferences
of those served.
• The Work Services Program is
designed to afford employment
opportunities within Goodwill for
those participants who require
additional services and support for
an extended time period. For the
individual that chooses this
program, Goodwill provides training
and work experience and enhances
the likelihood of a positive outcome
when the individual is ready for
employment.
6
Photo: Sandy Levy/Visual Impact
Goodwill Job Counselors assisting Program Participants to find a job. Last year we placed over 1,100 in jobs.
• The School Transitional
Program and the PASS Program
serve students from the MiamiDade County Schools and the
Broward School System which
offers a path to employment or
other services after high school
graduation.
Goodwill is certified/ registered by
recognized and independent
accreditation organizations. In 2013
the Human Services Division
passed the prestigious Commission
on Accreditation of Rehabilitation
Facilities (CARF). This is the
nationally recognized body that
accredits hospitals and other
nonprofits that provide rehabilitation
services. The final report to
Goodwill included many
commendations for excellence and
accolades. What a perfect ending
to the year! Thus, this recognition
supports the historical track record
of Goodwill and its exceptional
quality in successfully fulfilling the
delivery of the mission.
Office Careers Training.
Custodial Vocational Training classes for Goodwill participants.
Our teachers offer individualized instruction.
Staff provide encouragment.
Goodwill counselors conduct vocational evaluations.
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Goodwill Achievers
Counselor Guillermo Ruiz and Achiever Charles Rodriguez.
Counselor Charlie Moux and Achiever Patrick Joseph.
Charles G. Rodriguez
Patrick Joseph
Charles G. Rodriguez, 39, graduated from Houston
High School in Texas with a Special Education Diploma.
He was born in New York City to Argentinean parents.
He remains single and still lives with his parents in
Miami-Dade. His English proficiency is fair.
Patrick Joseph, 48, came to Goodwill as a self-referral
seeking services that would lead to employment and
independence. He completed second grade in his native
Haiti and now lives with his wife in Miami. He speaks both
English and Creole.
Charles was referred to Goodwill in 2005 by Florida’s
Division of Vocational Rehabilitation and was enrolled in
the Work Adjustment Training Program. There, job
coaches, counselors and supervisors assisted him and
provided close supervision due to his history of seizure
disorder. His lack of a work history required counselors to
help him develop appropriate work habits and values to
prepare Charles for the world of work.
Once at Goodwill, Patrick was subsequently referred to
the Florida Division of Vocational Rehabilitation for
additional services. His evaluation revealed that he faced
barriers to employment that included depressive disorder,
right hemiparesis (muscular weaknesses) and a hearing
impairment. During adolescence he had typhoid fever in
his native Haiti.
After months of proper training and coaching, staff were
able to compensate for his slow work pace, limited ability
to concentrate and difficulty in retaining and filtering
information. This helped Charles demonstrate an ability
to learn and gain independence despite his many
limitations.
Patrick chose to attend the Custodial Training Program
that he completed very successfully despite his physical
challenges. Goodwill then hired him to work in the Main
Plant where he has remained earning $8.02 per hour.
Through integrated supervision and counseling, he has
learned to deal with many of his limitations such as poor
ambulation, hearing difficulties and an inability to deal
with stress.
After successfully completing the Work Adjustment
Program, Charles was placed into a work opportunity in
The Miami Herald Contract as a downstream worker at
an hourly rate of $7.93. It has been a long and difficult
road to overcome the occupational barriers that
presented major challenges to him. Yet Charles is
extremely happy to work and always volunteers to do
extra work when available. He gets along well with his
co-workers and likes to engage in conversations.
His speed of work is improving daily despite his poor gait.
Nevertheless, with the support of staff, Patrick is
adjusting well to the stressors of everyday work, and his
frustration tolerances are being minimized. He has
learned to view constructive criticism as a way to improve
his performance, and Patrick remains very optimistic
about his future, his life and his job.
Charles’ parents have expressed their gratitude to
Goodwill’s programs that have greatly contributed to the
overall development of their son. Charles is well aware of
the great strides and corrections that he has made for
himself.
8
Clearly, Patrick represents what the mission of Goodwill
embodies. His success is a tribute to his own
determination despite his limitations – and he is an
inspiring example to many people with disabilities and
special needs.
Photos: Sandy Levy, Visual Impact.
Counselor Karla Mejía and Achiever Oscar Trejo.
Counselor Najat Elkihel and Achiever Maya Jackson.
Oscar A. Trejo
Maya Jackson
Oscar Trejo came to Goodwill showing low self-esteem
and obsessive-compulsive behaviors brought about by
excessive stress and worrying. He also showed a
tendency to ruminate about his financial difficulties, his
history of disabilities and his advanced age of 76.
When Maya Jackson, 43, showed up at Goodwill she could
never have imagined the transformation that awaited her.
Although she had a Special Education diploma, most of
her speech was in monosyllables. She was shy,
apprehensive and guarded.
A native of Honduras, Oscar experienced a childhood of
extreme poverty though he was able to obtain a fifth grade
education and even attended a Catholic Seminary to
prepare for priesthood. Unfortunately, he did not complete
his theology studies.
Maya only weighed two pounds at birth, and at an early
age, she was diagnosed with intellectual and learning
disabilities. She grew up with challenges in reading, writing
and numeracy and is also dyslectic.
Prior to coming to Goodwill, Oscar occasionally held odd
jobs as a painter. His means of transportation were a
bicycle and public transportation. He suffered from severe
asthmatic bronchitis and had a history of undue
depression.
When Maya was referred to Goodwill Industries’ Supported
Employment Program, she only communicated with family
members; she lives in Pompano Beach with her mother
and two sisters. She had no work experience so, initially,
simple tasks were very challenging, and she was easily
frustrated.
The Florida Department of Vocational Rehabilitation
referred Oscar to Goodwill for Pre-Placement Services
and Job Development. Job development proved
challenging because of gaps in his employment history
and a lack of significant work experience. Added to this
was his limited English proficiency.
Luckily, Maya got an opportunity when Wendy’s offered her
a job. The intense Goodwill training, coaching and natural
supports had helped her flourish. Her communication
skills improved dramatically at home and at work. Finally,
she was no longer isolated or reserved; she had attained
competitive community employment.
But with the help of his Job Placement Specialist, Oscar
worked to improve his self-esteem. After a very intense
job search and with the assistance of Goodwill’s Job
Development and Placement Services, he obtained
competitive employment at First National Bank of South
Miami where he works 25 hours a week as a landscaper
at $8.50 per hour.
Oscar’s success is a tribute to his own determination and
the dedication of the Goodwill staff. He has gained much
confidence and feels he can face life with a more positive
disposition in the coming years.
Maya now epitomizes an outgoing individual who joins her
co-workers in conversation while on break and participates
in social events that her employer sponsors. She obviously
mastered her confidence with the help of her job coach.
Supervisors at Wendy’s have stated that they are highly
satisfied with Maya’s work performance, and she has
received awards from Wendy’s for outstanding work
performance. Her earnings have increased from minimum
wage to $8.95 per hour. Maya says that she enjoys
working at Wendy’s – and adds that she feels happy and
fulfilled in many aspects of her life.
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Social Enterprise
Thrift Stores & Donated Goods
Business Divisions:
Our Goodwill stores are a social enterprise, with a fresh twist.
Goodwill Industrial and Commercial
Divisions exist to support the
rehabilitation services by providing
three elements that are essential to the
success of Goodwill’s mission: Work is
a means to provide job training and
employment services in a realistic work
environment that leads to program
participants’ eventual employment.
Wages pay program participants while they receive services. Revenue
supports Goodwill’s mission. Thus,
Goodwill administers five major
Industrial and Commercial
entrepreneurial divisions. These
divisions are Donated Goods,
Commercial Services, Service
Contracts, Apparel/flag Manufacturing
and Healthcare Laundry and Linen
Services.
When customers donate clothing,
shoes, household items, books,
computer, and other valuable items
to Goodwill, their donations fund
programs that assist people with
disabilities to become employed
and self-supporting.
Goodwill strives to provide its
customers with quality products and
services at competitive prices with ontime deliveries and excellent
performance. This has earned
Goodwill a very high degree of
customer satisfaction. However, it is
the program’s participants – not the
products and services provided – that
are the reason for Goodwill’s existence.
The following highlights Goodwill’s
social enterprise model.
10
In Miami-Dade and Broward
Counties, Goodwill has a presence
in local community with over 89
collection locations (donation store
fronts, and attended donation
trailers) and 35 stores which employ
over 1,060. One of the division’s
primary objectives is to continue to
open at least three new stores
every year and redesign existing
stores, so that all communicate a
consistent message. Goodwill’s new
stores are well-designed, with
spotless floors, brightly lit spaces
with wide aisles, new fixtures and a
large selection of quality
merchandise at affordable prices.
Goodwill store personnel are
trained to deliver outstanding
customer service. Many stores
feature a donation drive-thru too.
Goodwill had five sales activities
implemented in the last two years
that provide the customer more
incentives to shop at Goodwill
stores and outlets: The Senior
Citizen Day on Tuesday; Student
Day on Wednesday; The Color of
the Week has daily 50% off marked
down items; Our E-Commerce and
E-books; Our fifth activity is
perhaps the most exciting. At least
three new stores are opened
annually with tremendous grand
opening sales.
The profits from this division
provide most of the cash needed by
Human Resources and Vocational
Rehabilitation to cover the cost of
providing services to people with
disabilities. In essence, Goodwill’s
donors and customers are putting
people previously unemployable
to work.
An eclectic array of books for the well-read enthusiast.
Our Junior Department offers trendy, bold, unique styles for a one-of-a-kind youthful look. Below, our creative displays are contemporary.
11
Commercial Services:
Photo: Sandy Levy/Visual Impact
This division provides opportunities
for persons with disabilities who can
benefit from activities requiring
repetitive movements and where
crucial judgment is not required. It is
ideally suited for persons with good
physical stamina requiring a job to
keep them active due to
hyperactivity or depressive and
emotional disorders. The
Commercial Division’s two most
important components are: 1) Preprinted Advertising Newspaper
Inserts and Warehousing and 2)
Document Services.
Newspaper Services:
Pre-Printed Advertising Newspaper
Inserts, Warehousing and Distribution:
The Miami Herald’s advertising insertion program.
For over 15 years, Goodwill has
maintained a special partnership with
The Miami Herald newspaper. People
with disabilities are responsible for
the packaging of preprinted
advertisements and other
publications for insertion into The
Miami Herald and El Nuevo Herald
using state-of-the-art equipment.
This division employs over 160
people. In one week, Goodwill
supplies over 1.37 million
advertising packages. On an
average day, 20 - 30 trucks drop off
separate advertisements/inserts and
40 trucks pick up the collated
newspaper inserts. Since October
2008, Goodwill has been performing
the additional warehouse and
distribution functions at The Miami
Herald headquarters.
Approximately 70 Goodwill
employees process a total of 2.5
million newspapers each week.
Secured
Document Shredding:
Disposal of paper records has
become an essential security issue.
In June 2006, Goodwill commenced
secured document destruction for
12
the federal government and has
quickly expanded its commercial
customer base to include a
university, hospital, clinics, legal
offices, title company, banks and
more. This entrepreneurial business
line employs over 20 individuals
(some of Goodwill’s most profound
disabled) and has over 50
customers. The shredding activity is
of utmost importance in the
document services industry. Thus, all
documents are shredding at a
Goodwill location in Ft. Lauderdale –
in a secure, controlled environment
protected by 19 cameras and alarm
systems. So, when cleaning out
records, think of Goodwill for secure
destruction needs.
Service Contracts:
Goodwill’s Service Contract Division
is extensive. Goodwill’s grounds
keeping, bus cleaning, food service
and janitorial/custodial services
employ over 280 people with
significant disabilities. Over 6.5
million square feet of space in over
140 government buildings are
cleaned at minimum of five days per
week. Our food services program
serves over 319,000 meals per year
to the U.S. Coast Guard; a minimum
of 760 acres are maintained at a U.S.
Navy Base and approximately 20
buses are cleaned nightly for the
Miami-Dade Public Transit System.
Additionally, Goodwill has employees
in some of the most sensitive
locations in South Florida such as
federal judge’s chambers courtrooms
established for terrorism cases,
crime laboratories, evidence rooms,
aircraft hangers and much more.
Goodwill is one of the country’s
leading custodial companies in the
areas of cleaning for health and
cleaning green. All of Goodwill’s
senior managers, supervisors, and
employees are advocates in
disseminating the philosophy of
cleaning for health and cleaning
green; they act as a force for
creating sustainable and energy
efficient buildings. Goodwill is the
only company in Miami that
attained, with honors, the
prestigious CIMS and CIMS Green
Building certification.
Photo: Sandy Levy/Visual Impact
Our facility has over 600 people daily sewing garments for our military.
Apparel/
Flag Manufacturing:
Since 1993, Goodwill has made
military battle dress trousers.
Making a pair of military trousers
involves over 75 different sewing
operations that are performed
sequentially and enables the
training and employment of
individuals with the most significant
disabilities. Due to the large volume
of trousers that were produced, this
facilitated full time and steady jobs.
The original military contract for
trousers led to many other work
opportunities to make varied
products such as hats, duffel bags,
coats, shirts, flags and jackets
which led to considerable growth in
this division. Goodwill’s
Apparel/Flag Manufacturing
Division peaked in 2010 when
employing over 1,000 persons daily
producing up to 6,000 uniforms and
flags daily at a value of $62 Million.
Since then manufacturing
operations have decreased annually
due to the military and government
budget reductions. In 2013, about
800 people were employed daily to
produce up to 4,000 uniforms and
flags at a value of $31 million.
In 2013, the Apparel/Flag
Manufacturing Division’s largest
customers included the U.S.
Department of Defense, U.S.
Department of Veteran’s Affairs,
SourceAmerica, U.S. Army, Publix
Super Markets, State of Florida,
ReadyOne Industries, and
Operation Warm which provides
over 40,000 free coats
manufactured by Goodwill for
children in poverty throughout the
U.S.
As the military demand decreased,
Goodwill began an intensive
research effort to identify
commercial products. Our research
found that Goodwill can produce
superior quality and sell at lower
prices than similar imported
products-provided that Goodwill
does its own marketing and
distribution “eliminating the middle
man”. Two areas have become a
priority – work uniforms and health
care garments. With the advent of
Goodwill’s new Healthcare Laundry,
we will have the opportunity to
supply customers with hospital
gowns, scrubs, lab coats and work
uniforms. With the cooperation of
numerous Goodwills who provided
us with uniform samples and cost,
we have found that we can provide
a complete line of uniforms of
superior quality at lower prices. A
line of work uniforms is in its
finishing stage.
This division continues its stride in
quality having achieved ISO-9001:2008
re-certification in June of 2013 in the
area of design and manufacturing of
textile goods including military
uniforms, flags and accessories.
This is the 9th year that Goodwill
has held this certification in its
commitment to our customers to
produce quality products made by
people with disabilities.
13
Goodwill
Healthcare Laundry
& Linens
In 2013, the laundry processed
over 700,000 pounds of soiled
linen into spotless linen for it’s
first customer, University of Miami
Health System. With additional
customers coming on board in
2014, production is expected to
grow in three years to 40 million
pounds processed annually.
Besides servicing the larger
hospitals with two tunnel washers,
the facility features a parallel
system of washing and drying
equipment to process smaller
contracts such as those from
rehabilitation centers,
neighborhood clinics, nursing
homes, assisted living facilities and
hospitals with fewer beds. This
dual washing line will help maintain
the same cost-effectiveness and
efficient service enjoyed by high
volume customers.
14
Congresswoman Ileana Ros-Lehtinen, Joe Lacher, Joe Natoli and UM President Donna Shalala.
Energy savings are experienced
from a variety of systems. One of
the most interesting is the waste
water heat reclamation system
which captures BTUs from the
waste water effluent. Well water
goes through three cleaning
processes: sediment filter, an iron
filter, and a UV filter which will kill
any bacteria and germs. Lastly,
before the water reaches the
storage tank it is treated with a
softener. The water used in the
laundry is actually cleaner than
the tap water out of your faucet at
home! This facilitates the ability to
have very white linen and the
ability to remove “tough stains”.
Laundry specialist feeding blankets into a blanket blaster and ironing folder.
Photo: Alberto Romeu
The 50,000-square-foot laundry
has a capacity to process up to
40 million pounds of laundry
annually. It is state-of-the-art and
equipped with the most advanced
infection control features. It is
energy-efficient and
environmentally green. It is fully
automated with multiple
redundancies to avoid disruption.
In a reinforced building, with its
own power and water supply, the
laundry will be able to operate
during the most inclement
weather.
Photo: Alberto Romeu
In September 2013, Goodwill
Industries conducted a grand
opening to inaugurate one of the
largest commercial laundries in
the United States to serve the
booming healthcare industry in
South Florida and – in the
process – create jobs for people
with disabilities and special needs
in the community.
Photo: Alberto Romeu
Goodwill is particularly proud
of the laundry’s proximity to
Liberty City. The facility will
have the added effect of
creating 200-plus jobs once
it reaches its full operating
capacity. Simply, this stateof-the-art laundry will have a
tremendous impact on a
community whose
unemployment rate is triple
that of entire Miami-Dade
County.
Dennis Pastrana and newly announced
CEO, David Landsberg.
Dry folding area with laundered linens moving overhead on a rail system.
High volume commercial laundry dryers that are designed to be eco-friendly and recycle the heat generated.
15
How You Can Help Us
Need Shredding?
Need Flags?
Have Donations?
We provide secure and confidential
destruction of sensitive data. We are NAID
Certified which ensures your peace of mind
and compliant with legal and HIPPA
regulatory requirements. Please call
954-497-2238
As a leader in the manufacturing and sale of
flags and banners-American flags,
International flags, corporate flags, custom
flags, promotional banners and more, we’d
be happy to be your flag provider and
expand Goodwill’s capacity to provide
people with disabilities job training services
to place them in community jobs. Please
call 305-967-4136
Donating to Goodwill provides many
benefits such as job training programs and
employment placement services to people
with disabilities, those who lack education
or job experience, and others facing
challenges in finding employment.
Need Cleaning?
Custodial Services–our high performance
cleaning systems combine total quality
control and state-of-the-art Green Cleaning
technology to deliver healthier and cleaner
offices. Please call 305-326-4107
Purchase the Spirit of
Goodwill’s Band “For Once in My Life”
award-winning DVD.
Purchase the inspiring
award-winning DVD
documentary about an
inspiring group of
musicians and their
dream to show the
world what they can
do when given an
opportunity.
www.4onceinmylife.com
16
Need Employees?
Goodwill’s placement professionals partner
with local businesses to place Goodwill
graduates in community jobs. The
Placement Specialist is dedicated to
meeting the needs of our participants who
are looking for meaningful jobs in
community settings and the employers who
look for trained, reliable, and capable
employees. This strategy emphasizes
Goodwill Industries as a vocational
rehabilitation and placement agency that
offers a package of services to the employer
in exchange for competitive employment
opportunities for Goodwill’s participants.
Please call 305-326-4205
Have Cash?
Send enclosed envelope or visit
www.goodwillsouthflorida.org to send your
cash donations.
Consumers can get involved by donating
today, and visiting donate.goodwill.org to
use the new Donation Impact Calculator to
learn how their donation gets turned into
valuable community services.
Furniture Donations?
Goodwill Industries of South Florida now
offers a 48 hour priority, fee-based pick up
option to Miami-Dade and Broward County
area residents. For more information call
888-461-5241 or go online at
www.goodwillsouthflorida.org - furniture
donations.
Computer Donations?
Goodwill and Dell have partnered to make it
easy to help the environment in just a few
steps with the Dell Reconnect Recycling
Program. For more information visit us
online at www.goodwillsouthflorida.org
under Donation Centers and Computer
Donations.
Goodwill’s flag store location.
Directors & Trustees
The key to Goodwill’s success is in
the volunteer Directors and
Trustees that are comprised of
community members who are
active, dedicated and generous
supporters of the mission. The
Board of Directors challenges
management to continue to meet
the needs of the growing number
of people with disabilities. They
also demand adherence to the
highest standards of efficiency,
quality, service, ethical conduct,
public accountability and
transparency.
Directors
Trustees
Sarah N. Artecona
Jim Barker
Assistant Vice President, Business &
Finance
University of Miami
Andrew Blank
Dennis Pastrana
Rodney Barreto
President
Archive America
Chairman
Barreto Group
President and
Chief Executive Officer
Jerome Blank
William Beames
Chair of the Board
National Brands, Inc.
Bridget Pallango
Newall J. Daughtrey
Senior Vice President,
Human Services
Director
Global Supplier Quality for Cordis
Michael L. Burnstine
Vice President
Lockton Companies
Officers
Henry Calvo
Jayne Harris Abess
Carolyn Donaldson
Chair Emeritus
Partner
ThinkLAB Ventures
Joseph P. Lacher
Chair
Board of Directors & Trustees
Retired Executive
Tomás P. Erban
Vice Chair
Chair - Development &
Governance Committee
Retired Executive
Laurence A. Deets
Secretary
Director
Chief Financial Officer
Butler, Buckley, Deets, Inc.
Rudy Kranys
Treasurer
Chair - Business Services Committee
Retired Executive
Robert Bromberg
Director
Chair - Human Services Committee
President
Bromberg & Associates
Jorge A. Fernandez
Director
Chair – Audit Committee
Retired Executive
Edward Manno Shumsky
Director
Chair - Compensation Committee
Retired Executive
Retired Executive
Senior Vice President Human
Resources
Altegra Heatlh
James M. Fraser
Vice President & General Manager
Turner Construction Company
Wifredo Gort
Commissioner – District 1
City of Miami – City Hall
David Landsberg
President & Publisher
The Miami Herald
Marion L. Mosely
Chief Executive Officer
Westwind Contracting
Retired Executive
Chairman
N.J. Daughtrey & Associates
William Fauerbach
Vice President, Retail Operations
Publix Super Markets, Inc.
Director
Bellsouth Corporate & External
Affairs
Retired Executive
Alfred J. Novak
President & CEO
OrbusNeich Medical, Inc.
Debra Owens
Intergovernmental Affairs
State Manager
Dante Fascell Port of Miami-Dade
President
Beber Silverstein/Pantin Group
Charles Rosenberg
Jorge R. Villacampa
Allison P. Shipley
Principal
Pricewaterhouse Coopers, LLP
Barbara L. Shrut
Retired Executive
Sr. Vice President,
Business Services
Beatriz Anazco
Vice President,
Financial Management
Sherrill W. Hudson
Retired Executive
Attorney at Law
Carlton Fields Attorneys at Law
Peter Roberts
Wilbert “Tee” Holloway
Leslie Pantin, Jr.
Joe Oglesby
Senior
Leadership
President
Community Bank, Wells Fargo
Marcella Ungar Werblow
Retired Executive
Lourdes de la MataLittle
Vice President,
Marketing &
Brand Development
Manuel Lopez
Vice President,
Donated Goods
Harry Ramsarran
Vice President,
Service Contracts
Sherri Scyphers
Hungate
Vice President,
Business Development
Merrett R. Stierheim
Retired Executive
Diana Valencia
Bruce Weber
Vice President,
Apparel/Flag Manufacturing
Vice President of Regulatory,
Clinical & Quality Assurance
Innovia, LLC
Dena Marshall
Assistant to the President
Mary Martin Young
Director
Chair - Community Awareness Committee
University of Miami Graduate Career Services
Dennis Pastrana
President & CEO,
Goodwill Industries of South Florida, Inc.
17
Benefactors and Other Contributors: Goodwill cannot continue to grow
and fulfill its mission without the financial support of benefactors and
other contributors. Thank you to the following people and
organizations for their generous support of Goodwill in 2013:
$50,000 +
JP Morgan Chase & Co.
Clenon L. "Pete" & Carolyn L. Newsome
$25,000 – $49,000
Mary N. Porter Designated Fund of the
Community Foundation of Broward
Publix Super Markets
Turner Construction Company: 2013
Holiday Golf Classic (Participating
companies are listed individually).
$10,000 – $24,999
Blank Family Foundation
Ethel F. Kendall Trust
Leonard & Jayne Abess (The Jayne
and Leonard Abess Foundation)
Joe Lacher, Sherrill Hudson, Mary Martin Young and Dennis Pastrana.
$5,000 – $9,999
United Health Care
William Casey
Charles M. & Gayle S. Rosenberg
Lawrence Weinstein
Sprinklermatiac Fire Protection
Systems
State Line Products of South Florida
$2,500 - $4,999
The Estate of Shirley Narcisenfeld
The Hull Family Foundation
Clear Channel Outdoor, Inc.
The Morton and Dinah Danseyar
Fisk Electric Company
Theodore Cross Family Charitable Fund Family Foundation, Inc.
The Walter V. & Judith L. Shipley
Tri-City Electric, Co.
Family Foundation
Eileen B. Mehta
Thyssenkrup Elevator
Charles Sanders
Titus Construction Group
Triple M Roofing, Corp.
Turner - New York
$500 - $2,499
Mary H. Babcock
ATT
Mark Bjorkman
Baker Concrete Construction
David N. & Holly Blount, Jr.
Bay Carpet, Inc.
Robert L. & Penny Bromberg
Charles Cleaning Co., Inc.
D.Richard Mead Charitable Foundation Laurence & Olivia A. Deets
Peter H. & Kim D. Dwyer
Coastal Mechanical Services, Inc.
Robert & Nancy Frehling
Designer's Specialty
Betty Goodman
Empire Office
Jill Kirshner
E-Tech
David Landsberg
Florida Lemark Corporation
Dennis A. & Gwendolyn
Gancedo Lumber
D.V.McNenney
Gate Pre-Cast
Melanie E. Megias
Harmon
Carlos Molina
J.N. McArthur Foundation
Kar & Larrabee Mechanical Contractors Marion L. & Patricia Mosely
Marion L. Mosely, Jr.
Keenan, Hopkins, Schmidt & Stowell
Bridget Pallango
Contractors
Felix M. Reyes
Keith & Associates, Inc.
Barbara Shrut
Keylite Power & Lighting Corp.
Marcella U. Werblow
Kone, Inc.
Maria Wright
Mastec North America
Meisner
Oldcastle
O'Neill Brothers Flooring, Inc.
Otis Elevator
Permasteelisa North America Corp.
Rudolph H. Fellman Nimcrut
Short Brothers Contruction, Inc.
Spectra Contract Flooring
18
Up to $500
Di Pauli Family Foundation, Inc.
Ethel F. Kendall Trust
Goodwill Industries International
J. Calvin & Mildred H. Jureit Fund at
The Miami Foundation
PWC
The Segel Foundation
Anonymous
J. Abdullah
Marian Alperstein
Donato G. & Dulce M. Arguelles
Daniel Z. & Ellen D. Averbrook, Jr.
James & Montye Barker
Bernard Baumel
Wayne B. & Annemarie Harris-Block
C. Brandt
Walter Brodzinski
Michael L. & Kara Burnstine
Ann B. Bussel
Ryan Christy
Jerica Contreras
Alina M. Cuesta
Robert F.& Karen J. Cullen, Jr. MD
James W. & Deborah C. Davidson
Richard P. & Paula Donovan
Michael W. & Antonie B. Downs
Jorge A. Fernandez
Richard Fox
Peter Fraser
Andrew E. Grigsby
Carl N. Hansen
Carl N. Hansen
Maurice B. & Jean M. Hawa
John R. Hildebran
Luis R. & Ana Mola
Dolores T. Morrow
Hollis P. & Julia J. Nelson
Ken & Jeannine Oates
Niki A. Patrellis-Lankutis
Nicholas & Emily Patricios
Arvey Rogers & Joan Rosenberg
Hilda Rosenberg
McGregor & Jacqueline C. Smith, Jr.
Roger & Margaret Starner
William E. & Freda C. Tschumy, Jr.
Milburne Webb, Jr.
D. Wieczorek
Jane F. Wilson
Creating Job
Opportunities for
People With Significant
Disabilities in South Florida
Known as the AbilityOne Program,
the Javits-Wagner-O'Day Act was
federally enacted to provide
employment opportunities for people
who are blind or have other
significant disabilities in the
manufacture and delivery of products
and services to the Federal
Government. The AbilityOne
Commission (formerly The
Committee for Purchase from People
Who Are Blind or Severely Disabled),
provides the federal oversight,
establishes the fair market prices,
ensures participating nonprofit
agencies comply with rules and
regulations, assists federal entities in
participating in the AbilityOne
Program as customers, and other
duties as outlined by statutes and
regulations. With direction from the
AbilityOne Commission, the central
nonprofit agency, SourceAmerica, Inc.
(formerly NISH, Inc.), works closely
with Goodwill and other nonprofits
to find contract opportunities, provide
engineering and technical support,
and assist with costing and pricing.
Goodwill’s partnership with the
AbilityOne Program has been
mutually beneficial. Over the years,
Goodwill's experience in fulfilling
these contracts greatly contributed to
our knowledge base and led to
expansion in entrepreneurial areas
like document destruction, The
Miami Herald partnership and other
commercial, state, and local contracts
resulting in hundreds of additional
quality jobs in clean and safe work
locations.
Today, our Goodwill provides
AbilityOne federal customers a wide
array of quality services and products,
while providing over 1,000 jobs for
direct and indirect labor employees, of
which the high majority are
significantly disabled, also poor, and
previously unemployable. Goodwill
salutes the AbilityOne Commission,
and SourceAmerica, and our Federal
customers for excellent jobs in
Broward, Miami-Dade, and Monroe
Counties that truly employ people
with significant disabilities.
Goodwill Financials
STATEMENT OF FINANCIAL POSITION
December 31, 2013
ASSETS
Cash and cash equivalents
Accounts and other receivables, net
Inventories
Other assets
Land, building and equipment, net
TOTAL ASSETS
LIABILITIES AND NET ASSETS
Accounts payable
Accrued expenses and other liabilities
Mortgage notes, notes payable and lines of credit
$
4,268,117
6,399,386
6,826,180
3,427,007
45,269,428
$
66,190,118
$
3,170,065
5,507,360
29,061,051
TOTAL LIABILITIES
37,738,476
NET ASSETS
TOTAL LIABILITIES AND NET ASSETS
28,451,642
$
66,190,118
$
88,824,487
2,676,644
920,540
394,699
36,350
STATEMENT OF ACTIVITIES
For the Year Ended December 31, 2013
REVENUES AND SUPPORT:
Industrial and commercial revenues
Government fees
Public and corporate support
United Way of Miami-Dade County
Miscellaneous income
TOTAL REVENUES AND SUPPORT
92,852,720
EXPENSES:
Industrial and commercial programs
Rehabilitation services
Management and general
Fundraising
80,927,851
4,872,139
4,225,246
247,359
TOTAL PROGRAM SERVICES AND EXPENSES
90,272,595
INCREASE IN NET ASSETS BEFORE DEPRECIATION EXPENSE
2,580,125
Depreciation expense
INCREASE IN NET ASSETS
(2,506,789)
$
73,336
* Financial statements are subject to audit.
19
Goodwill Stores & Donation Centers
Miami Stores:
Miami Gardens – Stadium
19300 N.W. 27th Ave.
Miami Gardens, FL 33056
North Miami Beach – Skylake Superstore*
1780 N.E. Miami Gardens Dr.,
N. Miami Beach, FL 33179
North Miami – West Dixie*
11990 W. Dixie Highway, FL 33161
Biscayne 441 N.E. 81 St. Miami, FL 33138
Hialeah – (Gratigny)
1800 W. 68 St. Hialeah, FL 33014
Hialeah – Flamingo Park Plaza
4410 W 16th Ave, Hialeah, FL 33012
Hialeah 461 Palm Ave., Hialeah, FL 33010
Allapattah (Central) Superstore*
2125 N.W. 21 St., Miami, FL 33142
Allapattah Outlet Store
2121 N.W. 21 St., Miami, FL 33142
Little Havana – Calle Ocho
982 SW 8 St. Miami, FL 33130
Westchester – Tamiami Superstore*
9760 S.W. 8th St. Miami, FL 33174
West Miami – Bird Superstore*
6842 S.W. 40 St., Miami, FL 33155
West Kendall – Coral Way Superstore*
14610 S.W. 26 St., Miami, FL 33185
Kendall / Sunset – Sunset Superstore*
7101 S.W. 117th Ave., Miami, FL 33183
Palmetto Bay Superstore*
17631 S. Dixie Hwy, Palmetto Bay, FL 33157
Kendall – Country Walk
13762 S.W. 152 St., Miami, FL 33177
Redland 19800 S.W. 177 Ave.,
Miami, FL 33187
Princeton 24311 S. Dixie Highway,
Miami, FL 33032
Homestead 250 N.E. 8 St.
Homestead, FL 33030
Donation Centers:
Miami Beach Normandy Isle
2050 N. 71. St.
Aventura Mall
Aventura Blvd. & Biscayne Blvd.
California Club N.W. 199 St. & US 441
Hialeah – El Mercado
W. 60 St. & W. 24 Ave.
Hialeah Las Tiendas W. 68 St. & W. 12 Ave.
Hialeah - (Villaverde Shopping Ctr.)
3100 W. 76 St.
Miami Gardens N.W. 67 Ave. & N.W. 186 St.
Miami Gardens 2 N.W. 183 St. & N.W. 7 Ave.
Miami Lakes N.W. 150 St. & N.W. 67 Ave.
North Miami (Lotus Plaza)
15504 Biscayne Blvd.
Bird Road S.W. 40 St. & S.W. 58 Ave.
Bird Road 2 – Concord
S.W. 40 St. & S.W. 112 Ave.
Bird Square S.W. 42 St. & S.W. 147 Ave.
Coral Way S.W. 22 St. & S.W. 16 Ave.
20
Coral Gables (Ponce & 57th Ave.)
East of Coral Gables
S.W. 22 St. & S.W. 36 Ave.
(Across from Sears, behind Walgreens)
Downtown Miami -15th St.
(Lot 30) Coral Way & S.W. 3rd Ave
Downtown Miami - Brickell 1
(Lot 23) S.E. 26 Rd & Brickell
Downtown Miami - 7th St.
(Lot 28) I 95 & S.W. 7th St.
Flagler W. Flagler St. & S.W. 82 Ave.
West Doral 2 10700 N.W. 58 St.
Fountainebleau N.W. 7 St. & N.W. 107 Ave.
International Mall (by JCPenney)
N.W. 16 St. & N.W. 107 Ave.
Kendall Town and Country Mall
S.W. 84 St. & SW 117 Ave.
Westchester S.W. 24 St. & S.W. 87 Ave.
West Tamiami S.W. 8 St. & S.W. 137 Ave.
West Tamiami 2 S.W. 8 St. & S.W. 147 Ave.
E. Kendall - Dadeland Mall
S.W. 88 St. & S.W. 72 Ave.
Kendall - Sunset (DOT property)
S.W. 72 St. & SR 874 1 block West of 87 Ave.
Kendall Sunset 2 10805 S.W. 72 St.
Kendall (DOT property)
S.W. 88 St. & S.W. 97 Ave.
Kendall 3 – Hammocks
S.W. 104 St. & S.W. 154 Ave.
Kendall Crossings
S.W. 112 St. & S.W. 132 Ave.
West Kendall - West Miller
S.W. 147 Ave. & 56 St.
Pinecrest S.W. 146 St. & S. Dixie Highway
Pinecrest 3 8507 S.W. 136 St.
Suniland 10501 S. Dixie Highway
South Miami Heights - Eureka
S.W. 183 St. & S.W. 137 Ave.
Cutler Bay 20305 Old Cutler Rd.
Cutler Ridge
S. Allapattah Rd. & S. Dixie Hwy.
Homestead - Oasis Plaza
SW 152nd Ave. & SW 312 St.
*Donations Drop-Off’s
Broward Stores:
Oakland Park*
1099 E. Oaklatnd Park Blvd. Oakland Park,
FL 33304
Coral Springs*
(Royal Palm Shopping Center)
10369 Royal Palm Blvd,
Coral Springs, FL 33065
Davie Ridge Plaza
9160 W. State Road 84, Davie, FL 33324
Lauderdale Lakes 3282 N. State Road 7
(U.S. 441) Lauderdale Lakes, FL 33319
Lauderhill Mall 1529 N.W. 40th Ave.
Lauderhill, FL 33313
Deerfield Beach 289 S. Federal Highway,
Deerfield Beach, FL 33441
Hollywood (North Dixie)
2418 N. Dixie Hwy, Hollywood, FL 33020
Margate Superstore*
2057 N. State Rd. 7 Margate, FL 33063
Hollywood Taft Superstore*
6819 Taft Street, Hollywood, FL 33024
Hallandale Superstore
3149 W. Hallandale Beach Blvd. Pembroke
Park, FL 33009
Pembroke Pines
(Crossroads Square Shopping Center)
154 N. University Dr.
Pembroke Pines, FL 33024
Silver Lakes Superstore*
(The Shoppes of Silver Lakes)
18221 Pines Blvd.
Pembroke Pines, FL 33029
Sunrise 2029 N. University Drive
Sunrise, FL 33322
Sunrise 2 - Pine Plaza 4345 N.W. 88 Ave
(Pine Island Road) Sunrise, FL 33351
Goodwill Outlet
2900 N.W. 60 St. Ft. Lauderdale, FL 33309
Open daily 8am - 2 pm
Donation Centers:
(Donation centers do not accept furniture)
Tamarac Sunshine Plaza
5031 State Road 7. Tamarac, FL 33319
Tamarac Town Square
8271 Pine Island Rd (N.W. 88th Ave.)
Tamarac, FL 33321
Fort Lauderdale (Park & Ride Lot)
Commercial Blvd. & Andrews Ave.
Fort Lauderdale (Park & Ride Lot)
Cypress & I-95
North Lauderdale - McNab
West McNab Rd & N.W. 81Ave.
Davie (Plaza Shopping Ctr.)
Hiatus & I-595
Davie (Shenandoah Square)
13600 W. State Road 84
Davie (West Port)
Davie Rd & Nova Drive
Miramar
(Miramar Commons Shopping Ctr.)
10996 Pembroke Rd. #22 Miramar,
FL 33025
Miramar (Shops at Sunset Lakes
Shopping Ctr.)
18455 Miramar Pkwy. #10 Miramar,
FL 33029
Davie (Regency Square Shopping Ctr.)
4845 S.W. 148th Ave. #31 Davie, FL 33325
Hollywood (Park & Ride Lot)
Sheridan Street & I-95
For more detailed information please visit:
www.goodwillsouthflorida.org
Goodwill Accreditations
Demonstrating Our Commitment
to the Highest Standards of Quality,
Public Accountability and Transparency.
Goodwill is in compliance with the Sarbanes-Oxley Act of 2002,
including an independent Board of Directors’ Audit Committee and
Compensation Committee in compliance with IRS Regulations.
Commission on Accreditation of Rehabilitation Facilities (CARF)
accredits our Vocational Rehabilitation Programs.
Joint Commission of Healthcare Organizations
(Delmarva Foundation) accredits our programs for the
developmentally disabled.
Council on Occupational Education Committee (COE)
accredits our Vocational Adult and Basic Education Programs.
ISO 9001:2008
is registered and certified by RWTUV USA, Inc. in the area of
design and manufacture of textile goods including
military uniforms, flags and accessories.
.
National Association for Information Destruction (NAID)
determines we are compliant for the secured
Document Destruction Division
Green Seal GS-42
means we are compliant in the Service Contracts Division.
Charity Navigator
Goodwill received the prestigious and much coveted
Charity Navigator “four star” rating – the maximun awarded.
Goodwill Industries of South Florida, Inc. is an independent and autonomous nonprofit organization
governed by a Board of Directors from Miami-Dade, Broward and Monroe Counties. Goodwill Industries of
South Florida, Inc. is a member organization of Goodwill Industries International, Inc. in Washington D.C.
Annual Report concept, design and layout produced in-house
at Goodwill Industries of South Florida.
South Florida
www.goodwillsouthflorida.org
2121 N.W. 21 Street
Miami, Florida 33142
(305) 325-9114
2104 W. Commercial Blvd.
Ft. Lauderdale, FL 33309
(954) 486-1600