REB_01_0008_TheGuide_UK_v5.indd 1 24/09/13 - Voyages-sncf
Transcription
REB_01_0008_TheGuide_UK_v5.indd 1 24/09/13 - Voyages-sncf
REB_01_0008_TheGuide_UK_v5.indd 1 24/09/13 16:44 VOYAGES-SNCF : ABOUT US OUR DISTRIBUTION TOOLS TRAIN OFFER FREQUENTLY ASKED QUESTIONS REB_01_0008_TheGuide_UK_v5.indd 2 24/09/13 16:44 VOYAGES-SNCF : ABOUT US REB_01_0008_TheGuide_UK_v5.indd 3 24/09/13 16:44 VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 4 THE GUIDE 2013 24/09/13 16:44 VOYAGES-SNCF : ABOUT US RAIL EUROPE HAS JOINED THE GROUP VOYAGES-SNCF.COM Rail Europe joined the group Voyages-sncf.com and took its name on 24 April 2013. This change implies that the player in rail distribution unites its strength with Voyages-sncf.com, e-commerce leader in France. From now on all the B2B activities in Europe are represented by a single offer Voyages-sncf.eu, with a dedicated website for the tourism professionals, accessible on www.voyages-sncf.eu, in 10 linguistic versions. THE EUROPEAN RAIL EXPERTS AT THE SERVICE OF TOURISM PROFESSIONALS Our rail expert teams have developed a close relationship with tourism players - travel agencies, tour operators, TMC’s, etc. - and European rail companies since 1995. We propose a complete offer of rail products, for individual or group travel, in Continental Europe: in addition to the national and international offer - TGV, Thalys, Eurostar, Intercités, etc. -, our company also extends its train offer to other European companies and rail operators: SNCB, CFL, NS, DB, CFF, NTV, Trenitalia, RENFE, etc. Our teams operate on a network of more than 15,000 travel agencies and partner tour operators who have access to the inventory of products marketed on our website dedicated to tourism professionals www.voyages-sncf.eu, and GDS connections. Our European headquarter is located in Brussels. Numerous branches and representations in the Benelux, Germany, Poland, Switzerland, Italy and Spain cover Continental Europe (besides France) from Portugal to Russia and Scandinavia to Turkey. VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 5 THE GUIDE 2013 24/09/13 16:44 THE GROUP VOYAGES-SNCF.COM, EUROPEAN RAIL EXPERTS The group Voyages-sncf.com is a major player in the tourism sector in Europe and an expert in rail distribution and French destinations, with 650 employees of whom one third are dedicated to Europe. Its turnover of 3.6 billion euro in 2012 is growing by 7%. THE SNCF GROUP The SNCF - Société Nationale des Chemins de fer Français - is one of the most important public companies in France, in charge, among other things, of the commercial operation of passenger and goods transport by rail. THE SNCF IN FIGURES The SNCF operates on approximately 32,000km of lines, including 1,850km high speed and 14,800 km electrified lines. Every day it makes about 14,000 trains circulate and it transports 1 billion people a year. SNCF is present in 120 countries. 32.000 km 14.000 1.850 km 1 billion 14.800 km present in of lines high speed electrified lines VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 6 trains per day people a year 120 countries THE GUIDE 2013 24/09/13 16:44 6 Brussels 3 1 HEAD OFFICE Genève 2 1 VOYAGES-SNCF BENELUX 4 Chaussée de Charleroi, 112 B-1060 Brussels - BELGIUM GDS FORCE : [email protected] Cologne VOYAGES-SNCF : ABOUT US OUR DIVISIONS IN EUROPE 5 Milan Madrid CUSTOMER SUPPORT : [email protected] BRANCHES 1 VOYAGES-SNCF BENELUX 4 VOYAGES-SNCF ITALIA Chaussée de Charleroi, 112 B-1060 Bruxelles - BELGIQUE Via Vitruvio, 1 20124 Milano - ITALIA SALES FORCE : Rimmert GRYSEELS : [email protected] Jean-Pol DEGRAVE : [email protected] Tamara DEANGELI : [email protected] SALES FORCE : Géraldine MEDOU : [email protected] Camilla PADOVANI : [email protected] Anna ROSSI : [email protected] CALL CENTRE : [email protected] CALL CENTRE : [email protected] [email protected] (contacts, activation des comptes, anomalies) GROUPS : [email protected] 2 VOYAGES-SNCF SWITZERLAND Rue de Lausanne, 11-15 - Case postale 2034 1211 Geneva 1 - SWITZERLAND SALES FORCE : Ion BARRA : [email protected] Pamela SYLVESTRE : [email protected] CALL CENTRE : [email protected] 5 VOYAGES-SNCF ESPAÑA Calle Alcalá, 21 (1°Izd) 28014 Madrid - ESPAÑA SALES FORCE : Pascal LOILLIER : [email protected] Aurélie LUCAS : [email protected] CALL CENTRE : [email protected] 3 VOYAGES-SNCF DEUTSCHLAND Bahnhofsvorplatz, 1 50667 Köln - DEUTSCHLAND SALES FORCE : Julien GSCHWIND : [email protected] Laure SAILLARD : [email protected] GROUPS : [email protected] 6 RUSSIA & EASTERN EUROPE CALL CENTRE : Krystyna PUGET : [email protected] Nadezhda SHUMKOVA : [email protected] CALL CENTRE : [email protected] GROUPS : [email protected] VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 7 THE GUIDE 2013 24/09/13 16:44 OUR LOCAL REPRESENTATIVES: GSA (GENERAL SALES AGENTS) Aeroclub Valentin Vedyakin [email protected] Moscow, Russia LITUANIE Vilnius AVIAREPS Nina O’ Loughlin [email protected] Stockholm, Sweden POLOGNE Katowice RÉP. TCHÈQUE Budapest KMP George Dmitriev [email protected] Russia, Moscow Perfect Tour Anja Buzatu [email protected] Bucuresti, Romania Tensi Aviation Agnes Tanka [email protected] Budapest, Hungary VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 8 ROUMANIE HONGRIE Bucarest Belgrade FTB Latvia Zaiga Kudule [email protected] Riga, Latvia Jamadvice/HRG Maria Ruseva [email protected] Sofia, Bulgaria Kiev UKRAINE Prague eSKY Rafal Peczek [email protected] Katowice, Poland Holiday M Ekaterina Vlaskina [email protected] Moscow, Russia Moscou LETTONIE Riga Aerotravel Nicoleta Georgina Finteanu [email protected] Bucuresti, Romania Danko Victoria Egina [email protected] Moscow, Russia RUSSIE Tallinn ESTONIE SUÈDE Stockholm SERBIE BULGARIE Sophia DSBW Gulia Grigoriadi [email protected] / [email protected] Moskow, Russia VEDI TOUR Anna Panina [email protected] Moscow, Russia TMC Alexey Grachev [email protected] Moscow, Russia Via Kiev Elena Fediv [email protected] Kiev, Ukraine TMI Karla Svobodova [email protected] Praha, Czech Republic VIP Service Ekaterina Skryabina [email protected] Moscow, Russia Tourinfo Egor Baranovich [email protected] Moscow, Russia WRIS Triin Laanes [email protected] Tallinn, Estonia Tsar Voyages Natalia Lesko [email protected] Moscow, Russia ZigZag Travel Dainius Juzakenas [email protected] Vilnius, Lituania THE GUIDE 2013 24/09/13 16:44 OUR DISTRIBUTION TOOLS REB_01_0008_TheGuide_UK_v5.indd 9 24/09/13 16:44 VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 10 THE GUIDE 2013 24/09/13 16:44 OUR DISTRIBUTION TOOLS 1 2 The GDS (Global Distribution System) Voyages-sncf gives you access to the SNCF inventory through existing booking tools ; www.voyages-sncf.eu : Voyages-sncf provides you with our own distribution tool ; 3 4 The call centre : Voyages-sncf answers your calls regarding complex individual sales situations or group sales ; VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 11 OUR DISTRIBUTION TOOLS VOYAGES-SNCF HAS FOUR TOOLS TO FULFIL ITS CLIENT MISSION: The WBT (Web Booking Tools) : Voyages-sncf enables companies to sell the SNCF rail products directly from their website, through web services. THE GUIDE 2013 24/09/13 16:44 A COMPARISON OF ASSETS : GDS vs B2B GDS WWW.VOYAGES-SNCF.EU Available 24/7; Available 24/7; c ommission; a commission per online booking; invoice to be paid by direct debit; no minimum turnover required; a ccess to the complete domestic and international offer ot the SNCF (timetables, availabilities, fares, …); no subscription or installation fees; monthly invoice to be paid by b ooking possible until departure of the train; - direct debit for the Benelux, Swiss, German, Spanish, Catalonian and Italian markets g roup bookings possible up to 24 persons or even up to 60 persons with accreditation; - credit card for the Russian, Spanish, Catalonian, Italian markets and for the “other countries”; p rofessional tool with possibility to book e-tickets (e.g. Print@ Home Eurostar, the whole SNCF offer, …) and the possibility to travel ticketless, thanks to the loyalty programs Grand Voyageur and Thalys The Card; a user friendly interface with direct access to all timetables, availabilities and fares of the complete SNCF offer (TGV, Thalys, Eurostar, …); information about all SNCF trains and services; e xclusive promotions; d edicated support: assistance in the use of the GDS, specific trainings, … VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 12 access to all promotions (exclusive internet); information about all SNCF trains; a professional team at your service. THE GUIDE 2013 24/09/13 16:44 GLOBAL DISTRIBUTION SYSTEM (GDS) WHAT IS A GDS? The Global Distribution System is an online booking system that acts as an intermediary between buyers (travel agencies in particular) and providers (hotels, airlines, car rental companies, etc.) in the tourism and business travel market. It books a resource or a service for a person or a group in real time . In our markets, the used GDS are: OUR DISTRIBUTION TOOLS • Amadeus • Galileo • Sabre ITS STRONG POINTS • Access to the complete national and international SNCF offer in real time. Also facility to book domestic journeys in Europe ; • conditional access to RIT rates; • conditional access to Corpo rates; • bookings possible up to 1 h before departure. A fully booked train is no longer displayed on the availability screen; • group bookings from 10 to 24 pax. Possible up to 60 pax, with accreditation. Over 60 pax, the request is processed by the Groups cell ; • e-ticket available for the whole TGV offer (exclusivity) ; Ticketless Thalys ; Print@Home Eurostar ; • collection from Self Service Terminal possible ; Ticketless Thalys, with The Card ; Ticketless Grand Voyageur ; • facility to issue train tickets in the agency; • facility to issue season tickets, commercial cards and loyalty Voyageur cards; • after sales facility (exchanges/refunds) ; • facility to consult timetables, prices, availabilities, etc. without mandatory booking ; • facility to take options, up to 7 days; • facility to directly access the client’s profile without having to enter all his personal information; • facility to print daily and monthly sales reports ; • despatch of a Periodical Operation Status (ROP), for regular checks of the sales and after sales operations, without waiting for the invoice; • monthly invoices payable by direct debit ; VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 13 THE GUIDE 2013 24/09/13 16:44 • no installation or operating costs; • minimum turnover required; • link to Self Booking Tools (SBT) possible (cf. Self Booking Tools). DO YOU HAVE A GDS AND DO YOU WANT TO WORK WITH US? NOTHING COULD BE EASIER. You only need to get in touch with your Voyages-sncf sales agent. After signature of the contract, an application for accreditation is introduced with the SNCF that opens the access to the Socrate inventory. The activation period usually takes 6 weeks. Thereafter our dedicated teams will be pleased to assist you day-to-day: training will be organised; you will continuously receive communications on technical, operational and commercial subjects. VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 14 THE GUIDE 2013 24/09/13 16:44 WWW.VOYAGES-SNCF.EU WITH VOYAGES-SNCF, OUR KNOW-HOW BECOMES STRONGER • • • • • A new site, more modern, clearer, more user-friendly; more offers and up-to-date news; better structured product pages; 8 linguistic versions: French, English, Dutch, German, Italian, Spanish, Catalan, and Russian; even more practical « useful info ». • Easy interface, booking in a few clicks; • access to the complete national and international SNCF offer in real time. Also possible to book domestic journeys in Europe; • bookings for immediate departure possible. A fully booked train is no longer displayed on the availability screen; • group bookings up to 9 pax. Higher than that, the request is processed by the Groups cell, on the duly completed form, available on www.voyages-sncf.eu; • e-ticket available for the whole TGV, Thalys and Eurostar offer; • collection from Self Service Terminal possible ; Ticketless Thalys, with The Card ; Ticketless Grand Voyageur coming soon; • posibility to book season tickets and commercial cards; • posibility to consult timetables, prices, availabilities, etc. without booking necessary; • posibility to take up to 48h options, soon up to 7 days; • access to the history of orders via the client account on www.voyages-sncf.eu; • monthly invoices payable by direct debit; • online payment possible by credit card (Visa, MasterCard); • free subscription, no installation costs; • no minimum turnover required. OUR DISTRIBUTION TOOLS AND ALWAYS … ATTENTION : PARTICULARITIES OF THE SITES « RUSSIA » AND « OTHER COUNTRIES » These sites enable booking of tickets that can only be issued in PDF format (e-Ticket) or from Self Service Terminals (French stations, Luxembourg city, and London St-Pancras for Eurostar tickets). Any other request is automatically redirected to the GSA list, who will process the file through their Euronet system. Booking of cards, season tickets and passes is not possible on these two sites. Payment method: only online VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 15 THE GUIDE 2013 24/09/13 16:44 DO YOU WANT TO BECOME AN ACCREDITED AGENT? You haven’t registered yet? Visit www.voyages-sncf.eu and create your account. ATTENTION : For your registration to be considered, you imperatively must be a travel agency. VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 16 THE GUIDE 2013 24/09/13 16:44 WEB BOOKING TOOLS (WBT) WHAT IS A WBT ? Web Booking Tools are Internet solutions that allow online travel agencies to present the Voyages-sncf rail offer to their customers. This offer is complementary to other existing offers in other tourism sectors - hotels, airlines, etc. -, and thus enables online travel agencies to present a complete offer to their customers. 1 2 3 Destined for clients wishing minimum integration on their site, with no specific needs in terms of functionality. This offer provides a booking tool to an online agency for the sale of rail products. The site has the agency’s colours but cannot be adapted to specific needs. Gives the agency the opportunity to incorporate pre-structured HTML bricks, thus enabling optimal compliance with the graphic layout of the site. Destined for agencies wishing to integrate the rail offer in a complex professional system such as Dynamic Packaging. Web Services allow the agency to directly connect to inventories and carry out searches and bookings independently. WHITE LABEL Whitelabel: A standardised booking engine to consult and book rail products on the partner’s site. Also possible to add a logo and change colours. RAIL ENGINE Railengine - Resa +: An engine structured from jointly preset HTML blocks. The partner can apply graphic changes and manage a more exhaustive offer including more than just rail offers. WEB SERVICES OUR DISTRIBUTION TOOLS Our offer is structured around three models, each with a different level of flexibility: Web Services : Voyages-sncf provides access to development codes (HTML). That enables total flexibility to define the distribution strategy, have total control over the look and feel and manage a great volume of bookings. Web Services Rail Engine White label VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 17 THE GUIDE 2013 24/09/13 16:44 VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 18 THE GUIDE 2013 24/09/13 16:44 OUR OFFER REB_01_0008_TheGuide_UK_v5.indd 19 24/09/13 16:44 VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 20 THE GUIDE 2013 24/09/13 16:44 OUR RAIL OFFER, THE MOST COMPLETE IN EUROPE England AMSTERDAM Brest Angers Nantes La Rochelle Tours Mâcon Lyon Santiago de Compostela Lourdes Valladolid Portugal Huesca MADRID Zaragoza Toledo Lisboa Barcelona Konin WARSZAWA Poland Czech Republic Basel Genève Austria WIEN Switzerland BUDAPEST Milano Avignon Aix-en-provence Montpellier Cannes Nice Marseille St-Raphaël Perpignan Toulon Katowice München Zürich Belfort BERN Interlaken Lausanne Reggio Emilia Nîmes Figueres Kutno Stuttgart Torino Toulouse Poznań PRAHA Valence Hendaye Burgos Germany Strasbourg Mulhouse Dijon France Rzepin Saarbrücken Orléans Bordeaux Ourense Metz Nancy Poitiers Angoulême Coruña Reims Le Mans Moscow Świebodzin Frankfurt LUXEMBOURG PARIS Rennes Moscow BERLIN Duisburg Antwerpen Essen BRUSSELS Liège Düsseldorf Lille Köln BelgiumAachen St-Malo Quimper Netherlands Rotterdam Genoa Hungary Venezia Padova TGV Bologna Thalys Eurostar Firenze TGV/ICE OUR OFFER LONDON Ebbsfleet Ashford Calais TGV Lyria Italy Elipsos Italo ROMA Spain Sevilla RZD Valencia Albacete Córdoba Alicante RENFE AVE Napoli Salerno RENFE Lusitania TGV France-Spain Berlin-Warsaw Express Malaga VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 21 THE GUIDE 2013 24/09/13 16:44 VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 22 THE GUIDE 2013 24/09/13 16:44 TGV TGV* is a high speed train that can attain speeds of 320km/h on specific lines (high speed lines). ON BOARD COMFORT 1ST CLASS Optimal comfort, spacious and adjustable seats Power sockets available Seating types SOLO 1 separate window seat OPPOSITE DUO 2 opposite seats SIDE BY SIDE DUO 2 seats side by side CLUB 4 opposite seats SPACE FOR WHEELCHAIR PASSENGERS 2ND CLASS Pleasant, always comfortable Adapted to all types of passengers, including families Seating types SQUARE 4 opposite seats with fold-down table FAMILY SPACE 4 opposite seats with fold-down table; nursery nearby KIOSK seats at the end of carriages 8 and 1 OUR OFFER SIDE BY SIDE DUO 2 seats side by side ON BOARD SERVICE Reserved space in each TGV Space in 1st class Pre-booking required, with a 2nd class ticket 2 suitcases per passenger (max. 30kg each), + 1 piece of hand luggage Spaces reserved for baggage items on board Large choice of meals and sweets, to be enjoyed in the TGV bar or at your seat Dismantled bicycle transported in a specific bag = hand luggage Assembled bicycle possible depending on train and availability * TGV is a SNCF deposited trademark. VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 23 THE GUIDE 2013 24/09/13 16:44 TGV PRO Application scope: trains with mandatory booking Class: 1st or 2nd class Journey type: single or return Exchange and refund facilities Dedicated points of contact : Express Pro Line ; in some stations, Express Pro Terminals ; Express Pro Counters ; TGV Pro Reception Exclusive Pro 1st : access to SNCF lounges ; Pro 1st Space; on some routes catering at your seat Is part of the Voyageur programme: yes TGV AT ROISSY-CHARLES DE GAULLE AIRPORT TGV station at the centre of Roissy-Charles de Gaulle airport Numerous TGV connections between the airport and Brussels, Aix-en-Provence, Angers, Avignon, Bordeaux, Grenoble, Le Mans, Lille, Lyon, Marseille, Montpellier, Nantes, Nîmes, Poitiers, Rennes, Toulouse, Tours, Valence, … Allocate some time for both the outward and return journey for the train + plane connection Belgium Dunkerque Calais Ville Calais-Frethun St-Omer Hazebrouck Béthune Lens Boulogne/mer Arras Cherbourg Caen Lannion Brest Landerneau Morlaix Plouaret-Trégor Guingamp St-Brieuc Quimper Lisieux Lamballe Dol Vitré Laval Redon Sablé/Sarthe Vannes Mantes-laJolie PARIS Versailles Massy-Palaiseau Massy-TGV Valenciennes Aéroport CDG-TGV CharlevilleMézières LUXEMBOURG Thionville Sedan Rethel Metz Reims ChampagneArdenne-TGV Châlon-enChampagne Marne-la-ValléeChessy-TGV St-Diédes-Vosges Remiremont Dole Dijon Futuroscope Beaune Vierzon Châteauroux Mouchard Frasne Châlon-surSaône France Ruffec Surgères Angoulême Limoges Genève Bellegarde Bourg-en-Bresse La Souterraine Culoz Lyon St-ExuperyTGV Lyon La Teste Arcachon St-MichelValloire Montélimar Agen Orange Montauban Nîmes Orthez Bayonne Grenoble Facture Dax Biarritz St-Jean-de-Luz Hendaye Irun Evian-les-Bains Annemasse Cluses Sallanches St-Gervais-les-Bains Annecy Albertville Bourg-St-Maurice Valence Ville Brive-la-Gaillarde Libourne Switzerland Thonon-les-Bains Landry Aime-la-Plagne Chambery Moutiers-Salins St-Jean-de-Maurienne St-AvreModane la-Chambre St-Etienne Valence-TGV Rhône Alpes Sud Bordeaux Pontarlier Vallorbe Mâcon Mâcon-TGV Poitiers Niort La Rochelle Mulhouse Besançon Châtellerault La Roche/Yon Strasbourg Colmar Montbard Le Creusot-TGV Les Sables d’Olonne Saverne Sarrebourg Lunéville Epinal Neaufchâteau Les Aubrais- LarocheOrléans Migennes St-Pierre-des-Corps (Tours) LorraineTGV Bar-le-Duc Vitry-leFrançois Tours Saumur Forbach Meuse-TGV Nancy Melun Fontainebleau -Avon Sens Vendôme-TGV Angers Ancenis La Baule-Escoublac St-Nazaire Le Croisic Pornichet Nantes Le Pouliguen Savenay ConflansFin-d’Oise Le Mans Rennes Quimperlé Auray Evreux St-Malo Rosporden Lorient Rouen BRUXELLES Lille Europe Douai TGV HautePicardie Yvetot Le Havre Tourcoing Roubaix Croix Wasquehal Pau Montpellier Toulouse Tarbes Lourdes Béziers Carcassonne Agde Sète Narbonne Arles Miramas Aix-enProvence-TGV Vintimille Menton Avignon Centre Avignon-TGV Nice Monaco Les Arcs- Cannes Draguignan Antibes Marseille St-Raphaël-Valescure Toulon Hyères Perpignan Spain TGV VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 24 THE GUIDE 2013 24/09/13 16:44 INTERCITÉS This offer covers the former denominations Téoz, Lunéa, Intercités and Corail. DAY INTERCITÉS ATTENTION : Some trains are accessible without booking, with an open ticket. However, if the client wishes to travel during peak periods, booking is recommended. NIGHT INTERCITÉS the ideal solution to enjoy a short or medium break. ON BOARD COMFORT ON BOARD COMFORT 1ST CLASS 1ST CLASS Reclining seats Padded head rest with side support, foot rest Power sockets accessible from most seats Compartment with 4 large sleepers Private space in 1st class: booking of a complete compartment 2ND CLASS Spacious and bright Individual reading lamps ON BOARD SERVICE 3 compartments of 6 seats specially equipped for families Play area for children Space for 4 people with limited mobility and 4 escort travellers Bicycle Space available by booking at the station or by phone Luggage spaces available in each carriage High quality mobile catering service in 1st and 2nd class Large selection of sandwiches, hot and cold drinks, chef-quality meal trays, confectionery etc. VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 25 Compartment with 6 comfortable sleepers Private space in 2nd class: booking of a complete compartment Presence of 4 paying passengers required RECLINING SEAT Air conditioned carriage Seats with adjustable backrests, reclining to 45° Adjustable head rest, foot rest OUR OFFER 2ND CLASS ON BOARD SERVICE No/Few stops from midnight to 5.30 am, so as not to disturb the passengers’ sleep More staff for reception and assistance during the whole journey Option to book private space in 1st or 2nd class All-women compartments Services carriage with Info point, automatic vending machines with sweets, hot and cold drinks, Bicycle space THE GUIDE 2013 24/09/13 16:44 INTERCITÉS PRO Flexible exchanging and refunding; Direct Exchange; Express Pro Counters Résa Parking Pro ; Train + Car rental Access to Grand Voyageur Lounges Boulogne-sur-mer Belgium Cherbourg Quimper Dieppe Amiens Cambrai Le Havre Maubeuge Deauville Charleville-Mezières Caen St-Quentin Rouen Granville Rennes Redon Reims PARIS Evreux Metz Le Mans Nantes Vitry-Le-François Troyes Tours Poitiers La Rochelle Chateauroux Chaumont Vierzon Bourges Dijon France Saintes Royan Orléans Angoulême Perigueux Brive-La-Gaillarde Bayonne Dax Lyon ClermontFerrand Switzerland Genève St-Gervais Chambery Rodez Toulouse Tarbes Lourdes Carcassonne Gap Montpellier Narbonne Spain Belfort Bourg-St-Maurice Montauban Hendaye Pau Nevers Strasbourg Mulhouse Vezoul St-Germain-des-Fosses Vichy Limoges Bordeaux Nancy Lûchon Latour de Carol Cannes Marseille Perpignan Toulon Briançon Nice Antibes St-Raphaël Intercités day train Intercités night train VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 26 THE GUIDE 2013 24/09/13 16:44 SEASON TICKETS AND COMMERCIAL CARDS FLAT RATE SEASON TICKET Unlimited travel : on a specific route (weekly or monthly Fixed Rate) on all the SNCF lines, outside Ile-de-France (monthly Fixed Rate) Only the booking is payable It consists of: a nominal ID card, with photo, without mention of route or class, a weekly or monthly Fixed Rate on a specific route a booking, mandatory on TGV and some Intercités trains, optional on some Intercités and TER. FREQUENCY SEASON TICKET 50% guaranteed discount on the TGV Pro 1st and 2nd prices Access to all the services included in the TGV Pro prices, depending on the chosen comfort OUR OFFER It consists of: a nominal card valid for 3 years, the Fréquence voucher, with a variable price depending on its validity duration (3, 6, 12 months), the route (specific route or all the SNCF lines outside Île-de-France), and the chosen class THE COMMERCIAL CARDS Child + Pass VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 27 Youth Pass Weekend pass Senior + Pass THE GUIDE 2013 24/09/13 16:44 international trains trains with mandatory booking other trains VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 28 Youth Pass young adults (18 to 27 years) any person (no age limit) making a return journey of at least 200 km during the weekend Weekend pass 25% guaranteed during white periods (peak) and 50% guaranteed during blue periods (off-peak) 25% guaranteed and up to 50% (60% for the Youth Pass) subject to available seats teenagers (12 to 17 years) a single card for two separate groups any person aged 60 and over Senior + Pass 25% discount on the Railplus routes N/A 25% discount on Railplus services Nominal and non transferrable card, valid for 1 year (except Youth Pass bought in the 27th year*) for an unlimited number of journeys in France, in 1st or 2nd class. - from 1 to 4 travel companions - last minute offers: tickets at tiny prices exclusive for Youth Pass on - 1 adult travel companion at the - 4 0% guaranteed in 1st class on same fare (no parental relation direct routes by TGV, Intercités TGV and Intercités, only accessible online at the same fare (no parental and TER required) - TGV bar: Smart menu at 6 EUR instead of 6.90 EUR relation required) -R enewal bonus: card at xtension of the weekend - 20 EUR annual discount on -u ne carte accessible jusqu’à la - e - discounts with partners reduced price for holders of condition to any route TGV Family veille des 28 ans - card accessible up to the day the Senior Pass reaching expiry including at least: - the start of validity of the pass es offres accessibles jusqu’à for sports and leisure up to day - d date (promo implemented > the night from Fri to Sat or, can be, at the latest, the day la veille des 28 ans before after launch promotion) > the day of Sat or, before the 12th birthday of the before the 28th birthday -A vis : location autorisée dès 19 > the night from Sat to Sun or, holder (who then continues to the 18th birthday ans (au lieu de 21 ans) avec 1 > the day of Sun or, benefit from the pass and the - offers accessible up to the day an de permis minimum > the night from Sun to Mon combined child discount in his/ + s upplément jeune conducteur her 12th year) offert - TGV Bar: Child menu at 5 EUR instead of 6 EUR - On board catering: 15% discount on the TGV bar menus and catering trolley on Intercités. - Luggage at home: 25% discount from the 2nd piece of luggage (new for Child + pass, Youth and Weekend pass) - train + car rental: up to 10% additional discount + 2 free options per rental (baby seat, booster seat or additional driver) - train + hotel: free breakfast for weekend stays (Fri,Sat, Sun) - children from 4 to 12 years pay no half the adult fare (combined (Although this card has no age with child discount) no no no restrictions, a combination with - the - 4 years holder can book child discount is not authorised) without purchase of Forfait Bambin - ticket on train with mandatory booking: free before D, charged 3 EUR from D before H, non exchangeable from H, except tolerance in case of missed train up to H+1 (charged 3 EUR) - ticket on train with optional booking: without deduction before H, non exchangeable from H except tolerance in case of missed train up to H+1 - e-ticket on train with optional booking: without deduction before H, non exchangeable from H except allowance missed train up to H+1 - ticket without booking: without deduction before the 1st day of validity of the ticket and during validity to obtain (on the whole or part of the initial route) a ticket with booking, a lower deduction or an upgrade. 10% will be withheld in all other cases - card: refundable before start of validity but 10% will be withheld. Non refundable after start of validity - ticket on train with mandatory booking: free before D, charged 3 EUR from D before H, non refundable from H - ticket on train with optional booking: without deduction before H, non refundable from H - e-ticket on train with optional booking: without deduction before H, non refundable from H - ticket without booking: 10% will be withheld Any stolen or lost card can be replaced with a duplicate (price: 10 EUR as of 1 August 2012) 75 € 50 € 75 € 65 € N/A any child from 0 to 12 years travelling in company Child + Pass * when a young person buys the Youth pass after his/her 27th birthday, the pass is valid less than 1 year (until the day before his/her 28th birthday) Copies/duplicates Price as of 25/09/2012 Refund conditions Exchange conditions Child fare Common benefits of the passes Validity Validité Discount Target (age indicated corresponds to the required age at time of purchase) Name of the pass SUMMARISING TABLE OF DISCOUNT CARDS THE GUIDE 2013 24/09/13 16:44 VOYAGEUR PROGRAM The Voyageur program is designed for all our customers who travel by TGV and/or Intercités, irrespective of the fare they use. SUBSCRIPTION TERMS Be at least 12 years old provide a valid e-mail address, reside in Metropolitan France, in Germany, in Italy, in Spain, in Portugal, in Switzerland, in Luxembourg, in Belgium, in the Netherlands, in the United Kingdom, in Ireland, in Austria, in the Principality of Monaco, Vatican city, or in the Republic of San Marino. Free subscription for all, personal and nominal Valid for life, subject to at least one purchase every 18 months SUBSCRIPTION IS POSSIBLE : on www.voyages-sncf.eu : in SNCF stations and shops in authorised SNCF travel agencies THE CARDS OUR OFFER are personal, nominal and non-transferrable do not include a photo For more information, please contact your sales agent, or go to www.voyages-sncf.eu or www.programme-voyageur.sncf.com. VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 29 THE GUIDE 2013 24/09/13 16:44 VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 30 THE GUIDE 2013 24/09/13 16:44 TGV BRUSSELS FRANCE Thirty French cities accessible at high speed on departure from Belgium Each day, services to the south-west, the north and the Mediterranean, but also Brittany, Bourgogne and Franche-Comté, or the Alps and the Hautes-Alpes (with transfers) ON BOARD COMFORT Optimal comfort, modern design, original shapes and colours Reclining seats, designed with the passenger’s well-being in mind Head rest, folding tray, foot rest, personal reading lamp ON BOARD SERVICE Space located in 1st class Space accessible by pre-booking only with a 2nd class ticket Travel escort possible 4 opposite seats, isolated from the rest of the carriage Seats and trays can be folded to create a larger playing area Trays can be transformed into board games (only in certain trains) Nursery nearby with nappy change table and bottle heater 2 Office spaces on the 2nd class platforms (only in certain trains) OUR OFFER Power sockets available Balanced and varied menu, adapted to everyone’s taste Hot meals, large selection of drinks Hot and cold drinks , snacks, automatic sweets dispenser VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 31 THE GUIDE 2013 24/09/13 16:44 TGV BRUSSELS FRANCE BRUSSELS Lille Belgium TGV Haute Picardie PARIS Aéroport Charles de Gaulle Marne-La-Vallée (Disneyland Paris) France Lyon Valence TGV Narbonne Nîmes Avignon TGV Montpellier Aix-en-Provence TGV Agde Nice Sète Cannes Béziers Marseille Antibes St-Raphaël Perpignan Toulon Les Arcs TGV Bruxelles - Province VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 32 THE GUIDE 2013 24/09/13 16:44 TGV LUXEMBOURG PARIS Up to 6 daily return services Journey time: 2h06* TGV LORRAINE TGV station between Metz and Nancy more than 22 destinations departing from Lorraine TGV Numerous direct connections to the west, east and north of France (in particular Poitiers, Lille, Nantes, Reims, Le Mans) ON BOARD COMFORT Optimal comfort, modern design, original shapes and colours Reclining seats, designed with the passenger’s well-being in mind Head rest, folding tray, foot rest, personal reading lamp ON BOARD SERVICE Space located in 1st class Space accessible by pre-booking only with a 2nd class ticket Travel escort possible 4 opposite seats, isolated from the rest of the carriage Seats and trays can be folded to create a larger playing area OUR OFFER Trays can be transformed into board games (only in certain trains) Nursery nearby with nappy change table and bottle heater 2 Office spaces on the 2nd class platforms (only in certain trains) Power sockets available Balanced and varied menu, adapted to everyone’s taste Hot meals, large selection of drinks Hot and cold drinks , snacks, automatic sweets dispenser * 2h06 : fastest journey time VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 33 THE GUIDE 2013 24/09/13 16:44 TGV LUXEMBOURG PARIS Belgium LUXEMBOURG PARIS Thionville Metz Meuse TGV France TGV Luxembourg – Paris TGV LORRAINE England LONDRES Belgium Lille BRUSSELS TGV Haute Picardie PARIS Rennes Laval PARIS Aéroport CDG-TGV Meuse TGV Marne-laVallée TGV Nantes LUXEMBOURG Reims Le Mans Massy TGV ChampagneArdenne TGV Lorraine TGV Strasbourg Angers St-Pierre-des-Corps (Tours) Nancy Mulhouse Poitiers Angoulême France Lyon Bordeaux Marseille TGV Lorraine Direct connections by high speed train Direct connection by coach VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 34 THE GUIDE 2013 24/09/13 16:44 TGV/ICE GERMANY FRANCE By TGV, from München, Stuttgart, Karlsruhe to Paris. By ICE, from Frankfurt, Mannheim, Saarbrucken to Paris. TGV : ON BOARD COMFORT AND SERVICES Optimal comfort, modern design, original shapes and colours Reclining seats, head rest, foot rest, personal reading lamp 220 V power sockets in 1st class 220 V power sockets in 2nd class on the Paris - Frankfurt service Multilingual staff Family Space, trays transformable into board games Light meal served in 1st class for journeys longer than 1 hour Bar carriage NEW : CONNECTION FRANKFURT MARSEILLE On 23 March 2012, SNCF and DB have made an additional step in their cooperation, with the launching of a daily TGV connection between Frankfurt and Marseille on the LGV Rhine-Rhône. This service is operated by the new, latest generation TGV Euroduplex with two levels, and a total of 509 seats on board. ICE : ON BOARD COMFORT AND SERVICES VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 35 OUR OFFER Leather armchairs in 1st class Panoramic carriage in 1st class Power sockets in 1st and 2nd class Audio-visual system in 1st class, audio in 2nd class Restaurant carriage THE GUIDE 2013 24/09/13 16:44 TGV/ICE GERMANY FRANCE Germany Frankfurt a.M. Kaiserslautern Mannheim Saarbrücken PARIS-EST Karlsruhe Forbach Stuttgart Augsburg BadenBaden Strasbourg Ulm Belfort France Mulhouse München Besançon Chalon-s-S. Lyon Avignon Aix-en-Provence Marseille TGV / ICE France - Germany VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 36 THE GUIDE 2013 24/09/13 16:44 TGV LYRIA Daily connecting the main Swiss cities (Basel, Geneva, Lausanne, Bern, Zurich, etc.) to Paris FROM 9 DECEMBER 2012: TGV Lyria serves Interlaken TGV Lyria connects the South of France to Geneva and serves the cities of Marseille, Nice and Montpellier. TGV Lyria expands its network with departures in the region Nord-Pas-deCalais, by launching a weekly return service Lille-Brig, with excellent Eurostar connections from and to London and Brussels. ON BOARD SERVICE Space located in 1st class, carriage 1 or 11 Accessible disabled toilets 4 opposite seats in 2nd class Folding seats and tables to park a buggy Snacks: sandwiches, hot/cold regional meals, salads, children’s menu, hot/cold drinks, sweets Small pets (max. 2/pers) « Normal Adult » ticket required per additional carrier Dismantled bicycle transported in a specific bag = hand luggage, free Assembled bicycle possible with Train + Velo service To reserve a bicycle hook or a parking space in the Bicycle space, book your «bicycle» at the same time as your «passenger» ticket. OUR OFFER Transport in a pet carrier (max. dimension 45x30x25cm) Police and customs checks when crossing the border: on the routes Lausanne-Paris, Bern-Paris, and Zurich-Paris ; in Geneva station on the route Geneva-Paris. You will need to show an identity card or a passport. NEW : LYRIAPREMIÈRE New services included in the price for 1st class customers: high quality cold menu served at your seat, international newspapers. VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 37 THE GUIDE 2013 24/09/13 16:44 TGV LYRIA PARIS Germany Mulhouse Dijon Besançon France Belfort Basel Neuchâtel Dole Pontarlier Vallorbe Lausanne Frasne Bourg-en-Bresse Bellegarde Nurieux Lyon Part-Dieu Thoune Spiez Montreux Aigle Loèche Genève Zürich BERN Sierre Martigny Sion Viège Interlaken Switzerland Brigue Valence TGV Nîmes Montpellier Avignon TGV Aix-en-provence TGV Cannes Marseille REB_01_0008_TheGuide_UK_v5.indd 38 TGV Lyria Antibes Toulon VOYAGES-SNCF.EU Nice St-Raphaël-Valescure TGV Lyria Snow TGV Lyria new connection since 09/12/2012 THE GUIDE 2013 24/09/13 16:44 TGV ITALY FRANCE Up to 3 daily connections between Paris, the region Rhône-Alpes, and Italy ON BOARD COMFORT Optimal comfort, modern design, original shapes and colours Individual power sockets in 1st and 2nd class ON BOARD SERVICE Space for 3 people with limited mobility and 3 escort travellers Space located in carriage 1 4 x 4 opposite seats, isolated from the rest of the carriage Foldable seats and drop-down trays Nursery nearby with nappy change table in carriage 7 2 Office spaces installed in 2nd class (carriages 6 and7) Accessible without booking Meals at your seat in 1st class (service not included in the ticket price) Bookings taken by the restaurant staff, directly from the passengers Mobile catering in 1st and 2nd class OUR OFFER Bar in carriage 4 Max. two suitcases and one hand luggage per passenger Dismantled bicycle transported in a specific bag (max. 120 x 90cm) = no additional booking Weight under 6kg = free if transported in a pet carrier or basket Weight over 6kg = buy a ticket at « Animal » rate CUSTOMER ASSISTANCE IN ITALY Dedicated Call Centre in Milan : +39 (0)2 40 32 64 35 Direct International Line : +33 (0)892 35 35 35 VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 39 THE GUIDE 2013 24/09/13 16:44 TGV ITALY FRANCE PARIS GARE DE LYON France Bourg-en-Bresse Mâcon Lyon St-Exupery Aix les Bains Chambery St-Jean-de-Maurienne Modane Bardonecchia Oulx Torino P Susa Milano P Garibaldi Novara Vercelli Italy TGV France - Italy VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 40 THE GUIDE 2013 24/09/13 16:44 TGV SPAIN FRANCE Up to 2 daily return journeys Paris Figueras Vilafant E-ticket available for this connection Soon: complete opening of the line to Barcelona NEW The high-speed line between Barcelona and Figueres Vilafant has been in operation since the 9th of January 2013. As a result, some AVE trains from Madrid that used to stop at Barcelona Sants, now have Figueres Vilafant as their final destination. This high-speed train connection will reduce travel times, allowing AVE trains to reach Barcelona in only 50 minutes and Madrid in 3 hours and 50 minutes. ON BOARD COMFORT AND SERVICES The new link will be provided by TGV with all the usual attributes of the brand, and with an even stronger international character : OUR OFFER Announcements in various languages (French, English, Spanish and Catalan in Spain) Bilingual French-Spanish ticket inspectors Specific price range for international journeys Specific commercial compensation policy Bus shuttle service between the two stations of Figueras every 15min (a journey of less than 10 min.). VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 41 THE GUIDE 2013 24/09/13 16:44 TGV SPAIN FRANCE PARIS France Valence Montpellier Nîmes Béziers Narbonne Spain Perpignan Figueres TGV France - Espagne VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 42 THE GUIDE 2013 24/09/13 16:44 THALYS High speed train that connects Paris to Belgium, the Netherlands and Germany 18 cities in total benefit from direct services Up to 24 daily services between Brussels and Paris in 1h22* ; up to 5 daily Brussels-Cologne services in 1h47* ; up to 11 daily services between Brussels and Amsterdam in 1h53* and up to 5 daily Paris-Cologne services in 3h14* ON BOARD COMFORT COMFORT 1 Comfortable seats, more tranquility, more space Meals at your seat (included in the ticket price) Free multilingual newspapers Taxi booking on board (only available in Paris and Brussels) Individual power sockets; free Wifi COMFORT 2 Individual power sockets; free Wifi (if Semi Flex price) ON BOARD SERVICE Space located in Comfort 1 (carriage 1, 11 or 21) Seat with mobile seating surface Accessible disabled toilets OUR OFFER Isolated seats from the rest of the carriage Table for children’s games Buggy space Baby space available with nappy change table, basin and bottle heater (in carriage 7, 17 or 27) Selection of hot meals, sandwiches, sweet/savoury snacks, salads, organic or fair trade products, hot/cold drinks Small pets = free if transported in a pet carrier (max. 55x30x30cm) Guide dogs for the blind or disabled = free All other dogs = buy a ticket at « Dog » price (fixed price: 35€) Two pieces of luggage allowed (max. dimensions 85cm) For more information about season tickets and loyalty scheme The Card, please contact your sales agent, or go to www.voyages-sncf.eu . *Best journey time VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 43 THE GUIDE 2013 24/09/13 16:44 THALYS AMSTERDAM Schiphol Oostende Rotterdam Essen Brugge Duisburg Antwerpen Gent Düsseldorf Liège BRUSSELS Aachen Mons KÖLN Namur Charleroi Belgium PARIS Germany France Switzerland Albertville Valence Bourg-St-Maurice Landry Aime-La-Plagne Chambery Moutiers Avignon OUR OFFER Aix-en-provence Marseille Thalys Thalys Snow / Sun VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 44 THE GUIDE 2013 24/09/13 16:44 THALYS AMADEUS FLYBYRAIL Thalys Amadeus FlyByRail enables travel agents to book Thalys train tickets in the same way as plane tickets. With the Amadeus Air/Rail integrated display the air and rail services appear on the same screen. This way the comparison of the door-to-door journey times and the costs on the most popular air/rail routes is simplified. STATION CODES IATA CODE Thalys is available under IATA code: 2H. FRANCE XPG Paris COMPLETE OFFER BELGIUM Access to Corpo rates Brussels-Midi Brussels Airport (Zaventem) Liège-Guillemins Antwerp Central ISSUE TYPES Thalys The Card (TTC) Ticketless (barcode, by e-mail) Reference number Rail/PNR (attention, only exceptionally) ZYR BRU XHN ZWE NETHERLANDS ACCEPTED PAYMENT METHOD Rotterdam Central Schiphol Amsterdam Central Visa, MasterCard, AirPlus QRH AMS ZYA GERMANY cash ; on invoice IATA accounting code for Thalys : 056 BACK OFFICE MANAGEMENT: VIA BSP The whole payment management is automated and identical to the air pattern. Aachen Hbf Köln Hbf Düsseldorf Hbf Düsseldorf Airport Duisburg Hbf Essen Hbf XHJ QKL QDU DUS DUI ESS OUR OFFER soon : American Express, Diners ATTENTION Thalys Amadeus FlyByRail is available: only on Amadeus for all the Thalys routes only in Germany for all the fixed Thalys fares VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 45 THE GUIDE 2013 24/09/13 16:44 VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 46 THE GUIDE 2013 24/09/13 16:44 EUROSTAR High speed train that connects Paris, Lille, or Brussels to London St Pancras International Speed up to 300 km/h ON BOARD COMFORT BUSINESS PREMIER Bookings possible up to 1 h before departure. Business Premier Lounge; free Wifi access ; power sockets Meals at your seat; special menus available (inform Eurostar 2 days in advance) Free newspapers and magazines on board STANDARD PREMIER Bookings up to 30 min. before departure. Power sockets Light meals served at your seat; special menus available (inform Eurostar 2 days in advance) Selection of magazines on board STANDARD Bookings up to 30 min. before departure. Assortment of snacks and drinks available in the buffet bar ON BOARD SERVICE Specially designed space on board; special price -12 OUR OFFER Travel escort possible; reduced rate Children < 12: guardian mandatory Only guide dogs for the blind are accepted, when accompanying their owner. Eurostar + : offers discounts and advantages in London (shopping, restaurants, exhibitions, etc.) Eurostar Frequent Traveller : offers advantages to frequent business travellers Compensation conditions if the delay is imputable to Eurostar Customer service contact by e-mail: [email protected] Customer service contact by phone: +33 (0)1.70.70.60.99. (from France) ; +32 (0)2.400.67.76. (from Belgium) ; +44 (0)177.777.78.79. (from abroad) ATTENTION Each passenger must present the required documents to the customs and police authorities (passport, identity card, visa if necessary). This rule also applies to children. VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 47 THE GUIDE 2013 24/09/13 16:44 EUROSTAR England LONDON Ebbsfleet Belgium Ashford Calais BRUSSELS Lille PARIS Disneyland® Resort Paris (Marne-la-Vallée) France Bourg-St-Maurice Aime-la-Plagne Moûtiers Avignon Eurostar Eurostar seasonal routes Channel tunnel VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 48 THE GUIDE 2013 24/09/13 16:44 CITY NIGHT LINE Night train in Germany and to several neighbouring countries: France, Austria, Denmark, the Netherlands, Czech Republic, and Switzerland Trains composed of sleeper carriages, reclining seats and a restaurant ON BOARD COMFORT SLEEPER CARRIAGES « Deluxe » compartment, with private shower and toilet « Economy » compartment COUCHETTE CARRIAGES (BUNK BEDS) Max. 6 persons per compartment Max. 4 persons per compartment for a supplement Option to book a complete compartment Option to book a unisex compartment (female passengers travelling alone) SEATS The most economic comfort class Carriages with a central passage way with reclining seats or compartments with 6 seats Washing and toilet facilities in each carriage Sleeper carriages: breakfast included in the ticket price; served in the compartment; option of booking a seat in the Restaurant carriage Restaurant carriage: full breakfast, coffee, croissants VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 49 OUR OFFER ON BOARD SERVICE THE GUIDE 2013 24/09/13 16:44 CITY NIGHT LINE KOPENHAGEN Kolding Roskilde Odense Binz Padborg Flensburg Bergen auf Rügen Greifswald Züssow Neumünster Hamburg AMSTERDAM Bremen BERLIN Hannover Arnheim Emmerich Utrecht Hamm Göttingen Duisburg Braun- Magdeburg schweig Wuppertal Erfurt Köln Bonn Bitterfeld Konin Riesa Dresden Bad Schandau Decin Ustin. L. Leipzig Naumburg/ Saale Weimar Fulda Mainz Koblenz PRAG Frankfurt (M) Saarbrücken PARIS Świebodzin Kutno Lutherstdat Wittenberg Halle/ Saale Dortmund Düsseldorf Rzepin Brandenburg Hildesheim Bielefeld WARSCHAU Poznań Potsdam Würzburg Mannheim Heidelberg Nuremberg Regensburg Metz Karlsruhe Offenburg Freiburg Plochingen Stuttgart Geislingen Göppingen Ulm Passau Shärding München Linz Günzburg Augsburg Weis Rosenheim Basel Jenbach Baden Zürich Thun Spiez Kandersteg Innsbruck Frutigen Goppenstein Milano WIEN St. Pölten Kufstein Tarvisio Boscov Brig Brescia Wörgl Amstetten St. Valentin Peschiera Udine Pordemone Conegliano S. Bonifacio Treviso Venedig Verona Desenzano City Night Line Amsterdam – Kopenhagen Amsterdam – München/Innsbruck Amsterdam – Prag Amsterdam – Zürich/Brig Bologna Berlin – Paris Berlin – Zürich Hamburg – Paris Florenz Hamburg – Zürich/Brig Kopenhagen – Basel Chiusi-Chiancian Terme Orvieto Kopenhagen – Prag München – Berlin München – Hamburg München/Innsbruck – Paris München – Milano München – Rom ROMA VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 50 München – Venedig Prag/Dresden – Zürich THE GUIDE 2013 24/09/13 16:44 ELIPSOS ELIPSOS TRAIN HOTEL : Combines the advantages of a train and the comfort of a hotel Two services : - Madrid Chamartin Paris Austerlitz (train Francisco de Goya) - Barcelona França Paris Austerlitz (train Joan Mirò) ON BOARD COMFORT GRANDE CLASSE Single or double compartments, with shower, washbasin and toilet Individually adjustable air-conditioning À la carte dinner and breakfast (included in the ticket price) BUSINESS CLASS Single or double compartments, with washbasin Toilet at the end of each carriage Individually adjustable air-conditioning À la carte breakfast (included in the ticket price) TOURIST CLASS 4 beds compartments, with washbasin Toilet at the end of each carriage OUR OFFER Central air-conditioning SUPER RECLINING SEAT Reclining seats Toilet at the end of the carriage Air-conditioning, bottle of mineral water ON BOARD SERVICE À la carte dinner and breakfast Various options: sandwiches, hot meals, desserts, refreshments, hot drinks VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 51 THE GUIDE 2013 24/09/13 16:44 ELIPSOS PARIS GARE D’AUSTERLITZ Blois Les Aubrais-Orléans Poitiers France Vitoria Burgos Figueres Girona Valladolid Spain MADRID Barcelona Elipsos Trenhotel Francisco de Goya Elipsos Trenhotel Joan Miro VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 52 THE GUIDE 2013 24/09/13 16:44 RUSSIA FRANCE The SNCF has strengthened its cooperation with the Russian railways. MOSCOW PARIS MOSCOW Direct services between Moscow and Paris/Nice, via Berlin Frequency: 5x/week in summer, 3x/week in winter Length of the journey: 38h NICE Regular service between Moscow and Nice Frequency: 1x/week ; length of the journey: 47h Itinerary: Moscow, Vyazma, Smolensk, Orsha, Minsk, Brest, Terespol, Warsaw, Katowice, Zebrzydowice, Bohumin, B�eclav, Vienna, Linz, Innsbruck, Bolzano, Verona, Milan, Genoa, San Remo, Bordighera, Vintimille, Menton, Nice ON BOARD COMFORT SLEEPER CARRIAGES DELUXE 1 bed (Single) or 2 bunk beds (Double) Bathroom with shower and toilet Armchair ; television Breakfast (included in the ticket price) SLEEPER CARRIAGES 1ST CLASS 1 bed (Single) or 2 bunk beds (Double) Showers and toilet at the end of carriages NOTRE OFFRE Television SLEEPER CARRIAGES 2ND CLASS 3 bunk beds ON BOARD SERVICE Between Warsaw and Paris/Nice, Polish Restaurant carriage Between Moscow and Brest, Russian Restaurant carriage Russian and European food FORMALITIES* For journeys outside of Poland with destination Brest Centralnyi and Minsk Passajirskii : valid passport and visa MANDATORY for Belarus For journeys outside of Poland with destination Smolensk et Moskva Belorusskaia: valid passport and visa MANDATORY for Belarus; visa MANDATORY for Russia The customer is invited: to contact the competent authorities : go to www.action-visa.com for more information. * Information about entry and stay formalities in the transit and destination States is indicative VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 53 THE GUIDE 2013 24/09/13 16:44 RUSSIA FRANCE MOSCOU PARIS Hannover BERLIN Rzepin Poland Orsha Vyazma MOSCOU Smolensk WARSAW Belarus Poznan Fulda PARIS MINSK Kehl Russia Brest Strasbourg Germany France Moscow – Paris MOSCOU NICE MINSK Poland Austria France Vyazma MOSCOU Smolensk WARSAW Belarus Russia Brest Bohumin Czech Republic Orsha Katowice Břeclav VIENNE Villach Milan Nice Verona Genoa Italy Moscow – Nice VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 54 THE GUIDE 2013 24/09/13 16:44 ITALO NUOVO TRASPORTO VIAGGIATORI (NTV) : Private Italian rail company (the first in Europe) Headquarters: Rome Trade name: Italo Italo serves 10 Italian cities (Turin, Milan, Reggio Emilia, Bologna, Florence, Rome, Naples, Salerno, Venice, and Padua) and 13 stations. SPECIFICITIES SAFER : conform with the most recent European safety standards MORE COMFORTABLE : more spacious, brighter, air-conditioned carriages, with « Frau », ergonomic and reclining leather armchairs MORE ECOLOGICAL : composed by 98% of recyclable materials, with 10% reduced energy consumption compared to any other train with the same particulars MORE SILENT : same acoustic comfort at 360km/h as a train travelling at 320km/h ON BOARD COMFORT AND SERVICES 3 ambiances ; 5 comfort levels OUR OFFER AMBIANCE SMART/SMART CINÉMA Reclining seats in «Frau» leather Individual power sockets; free Wifi Live TV from the on board portal, « ItaloLive » « Snack » space, with automatic dispensers Smart Cinéma carriage, located at the end of the train Varied programmes depending on the length of the journey Free earphones AMBIANCE PRIMA/PRIMA RELAX In addition to the comfort of the ambiance Smart : Free papers ; personal reading lamp «Break» space to stretch your legs Option to book a meal when buying the ticket or on board (payable) Free drinks and snacks Well-being and relaxation in the ambiance Prima Relax Mobile phones remain set to silent mode Use of electronic devices with anti-noise earphones AMBIANCE CLUB In addition to the comfort of the ambiances Smart and Prima: Located at the extremity of the train so as not to be disturbed by other passengers passing by Specially dedicated on board staff Seats equipped with a 9» touch screen Option to book a meal when buying the ticket or on board (payable) VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 55 THE GUIDE 2013 24/09/13 16:44 ON BOARD COMFORT AND SERVICES Cooperation with DHL home collection and delivery in 24h possibility Small pets, with a supplementary fee, to be transported in a pet carrier Max. weight = 10kg ; 1 pet/passenger max. Guide dogs for the blind = free Italo multiservice centre Present in all the stations where Italo operates Open to all passengers Milano Torino Venezia Reggio Emilia Padova Bologna Firenze Italy ROMA Napoli Salerno Italo VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 56 THE GUIDE 2013 24/09/13 16:44 FREQUENTLY ASKED QUESTIONS REB_01_0008_TheGuide_UK_v5.indd 57 24/09/13 16:44 VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 58 THE GUIDE 2013 24/09/13 16:44 WHICH ARE THE DIFFERENT TYPES OF TICKETS ? IATA TICKET Ticket said « physical support » International standards Accounting value Printed on ATB printers Billet à compos ter av ant l’acc AIX E ès N PRO V TGV au train. Présence à quai ob PA R I S ligatoire GARE Dé pa rt 2 mn av LY O N 24 /08 ant dépa à 11 H5 Ar riv. rt 01 AD 1 ULTE à 14 H5 de AI X EN PR 3 à PA RI S GA OV TG V RE LY Cla sse 1 ON VO PL ITU AC Dé pa rt E AS SIS RE 11 E 76 01 FE NE à Ar riv. TR E de à à DU PL EX Pr ix pa Cla sse HA UT r vo ya ge ur : XX XX XX XX XX XX XX XX X Pr ix EU R E- TICKET (PDF) Nominal and non-transferrable Simple, fast, flexible ; last minute booking possible Available on most routes in France and on international routes Travel confirmation on A4 paper No need for punching the ticket on the platform TOD (TICKET ON DEPARTURE) IATA ticket issued virtually Physical print done by the passenger in advance Print at the SNCF counters, on BLS , or the Express Pro terminals BLS are present in all the French stations and the station of Luxembourg-city Eurostar tickets can also be collected from the Eurostar terminals (SST**) THALYS TICKETLESS The travel agent books the Thalys tickets of his customer online on www.voyages-sncf.eu, or on GDS; the customer receives a booking confirmation by email; he may receive confirmation of his seating on board (seat/carriage number) by SMS, if Thalys has his mobile phone number. The customer has 3 identification possibilities with the Train Manager : presentation of his Thalys TheCard; OR presentation of the barcode uploaded on his mobile phone (MobileTicketing); OR presentation of a printed copy of the travel confirmation. The travel agent books the Eurostar tickets of his customer online on www.voyages-sncf.eu, or on GDS; the customer receives booking confirmation by email; It is recommended for the customer to arrive long enough in advance at the station (45 min before the train departure) at peak times and on public holidays. 4 BLS (Self Service Terminals): automatic machines available in stations and some SNCF shops. They are used for tickets purchase and the retrieval of TOD files. 5 SST: Self-service Terminal VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 59 FREQUENTLY ASKED QUESTIONS PRINT@HOME EUROSTAR THE GUIDE 2013 24/09/13 16:44 TICKET ON DEPARTURE ‘TOD): THE PROCEDURE TRAVEL CONFIRMATION When the customer buys an electronic ticket (aka TOD) from a travel agency, the latter emails or hands him a TRAVEL CONFIRMATION that enables the customer to collect his ticket. THIS confirmation is NOT A VALID TRAVEL TICKET. It contains useful information about the collection of the ticket from a Self Service Terminal or an Express Pro Terminal for departure the same day. PROCEDURE FOR COLLECTING TICKETS VIA SELF SERVICE TERMINALS (BLS) To collect an electronic ticket, please use the yellow SNCF terminal. Collecting a SNCF file from a CFL or SNCB terminal is not possible. ENTER THE SNCF FILE NUMBER WITH 6 LETTERS + THE NAME AS ENTERED BY THE TRAVEL AGENT (CASE SENSITIVE) EXCHANGING/REFUNDING BEFORE COLLECTION OF THE ELECTRONIC TICKET Before retrieving the ticket from a Self Service Terminal / Express Pro Terminal, the customer can exchange his ticket according to the following procedure: from the agency, several exchanges possible with a simple phone call t the station directly from a Self Service Terminal or an Express Pro Terminal for Pro fares a (only one exchange possible) ATTENTION: Before the actual printing of the ticket, the ticket confirmed by the agency is subject to the general after sale terms and conditions. Exchange and cancellation possible according to the fare conditions of the ticket. VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 60 THE GUIDE 2013 24/09/13 16:44 TICKETS AVAILABLE VIA GDS GDS TKE Electronic ticket TKL Ticketless Thalys Ticketless Grand Voyageur TKD e- ticket TKC IATA ticket TKV Paper value TGV domestic France InterCités Thalys Eurostar Not yet Not yet Not yet TGV BrusselsProvince TGV LuxembourgParis TGV GermanyFrance TGV Lyria TGV ItalyFrance TGV SpainFrance Trenhotel Elipsos TKE = e lectronic ticket or Ticket On Departure, ticket printed on Self Service Terminal. SST are present in all the French stations and the station of Luxembourg-city Eurostar tickets can also be collected from London St Pancras and Brussels-Midi. ‘Open’ tickets and TER trains between Metz and Luxembourg are not available in TKE. TKL = Ticketless Thalys, only available with the loyalty card related to the programme Thalys The Card TKD = e- ticket or Home Print Tickets in A4 format. If the customer holds a loyalty card Voyageur, he can travel ticketless. TKC = IATA paper tickets, ATBprinting in the agency TKV = Paper value, print on standard laser printer at the agency (only valid on Sabre and Travelport currently) VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 61 FREQUENTLY ASKED QUESTIONS Other rail entities THE GUIDE 2013 24/09/13 16:44 TICKETS AVAILABLE VIA WWW.VOYAGES-SNCF.EU www.voyages-sncf.eu TKE Electronic ticket TKL Ticketless Thalys Ticketless Grand Voyageur TKD e- ticket TKC IATA ticket TGV domestic France InterCités (some trains) Thalys Eurostar TGV BrusselsProvince TGV LuxembourgParis TGV GermanyFrance TGV Lyria TGV ItalyFrance TGV SpainFrance Trenhotel Elipsos Other rail operators FREQUENTLY ASKED QUESTIONS TKE = e lectronic ticket or Ticket On Departure, ticket printed on Self Service Terminal. SST are present in all the French stations and the station of Luxembourg-city Eurostar tickets can also be collected from London St Pancras and Brussels-Midi. ‘Open’ tickets and TER trains between Metz and Luxembourg are not available in TKE. TKL = Ticketless Thalys, only available with the loyalty card related to the programme Thalys The Card TKD = e- ticket or Home Print Tickets in A4 format. If the customer holds a loyalty card Voyageur, he can travel ticketless. TKC = IATA paper tickets, ATBprinting in the agency VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 62 THE GUIDE 2013 24/09/13 16:44 VOYAGES-SNCF : HOW TO MAKE A GROUP BOOKING? ooking mandatory B Booking of seat / bunk for each member of the group BOOKING STEPS 1. The group leader requests a booking from the authorised Voyages-sncf agent. IMPORTANT : information to be provided umber of travellers; distribution by age bracket N ate(s) and timetables of travel D Expected services One or several alternative solutions if the original request cannot be satisfied 2. T he travel agent enters the request with the Groups cell of Voyages-sncf, by e-mail to [email protected]. 3. V oyages-sncf sends the Groups request form to be completed (excel format) to the travel agent, and returns it (in Excel format) by e-mail to [email protected]. 4. O nce Voyages-sncf has received the duly completed form the agent is given a file number and confirms his request. Voyages-sncf processes the file. 5. O nce Voyages-sncf has concluded an agreement with the SNCF, the agent receives a price offer, with an expiry date, to accept or cancel the offer. 6. After transmitting the document signed for approval to Voyages-sncf, by e-mail (PDF) or fax: if the agent pays by direct debit: the agent receives the order form that confirms the reservation; the payment is then automatically made by direct debit the agent doesn’t pay by direct debit: the agent receives the invoice form that confirms reservation; payment then has to be made by bank transfer FREQUENTLY ASKED QUESTIONS if BOOKING CONFIRMATION Once SNCF has confirmed the booking, the customer must pay at his travel agency : for journeys in more than 45 days after confirmation date: payment of a 20% deposit on the total amount of the travel, within 15 calendar days after the approval by SNCF, for journeys within 45 days or less after confirmation date: payment of the full travel amount. VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 63 THE GUIDE 2013 24/09/13 16:44 OFFRE TARIFS GROUPES TERMS AND CONDITIONS CHILDREN UP TO A 75% DISCOUNT 4 TO 15 YEARS OLD YOUNGSTERS UP TO A 60% DISCOUNT 15 TO 26 YEARS OLD ADULTS UP TO A 64% DISCOUNT OVER 26 YEARS OLD AFTER SALES In case of cancellation, the retained percentage varies depending on the date the refund request was registered. Up to 90 days before departure 0% withheld From 89 to 30 days before departure 20% withheld on the value of each cancelled ticket From 29 to 8 days before departure 30% withheld on the value of each cancelled ticket (50% for TGV/ICE France, Germany, Eurostar and Thalys) From 7 days before departure 100% withheld The periods are indicated in calendar days. ATTENTION : to cancel your tickets you need to return your original tickets to Voyages-sncf before the departure date. An email or fax is not valid and will not be considered a cancellation. VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 64 THE GUIDE 2013 24/09/13 16:44 WWW.VOYAGES-SNCF.EU : AFTER SALES PRINT@HOME Entry of order euronet Selection tickets to be cancelled Display estimate Validation estimate Confirmation Tickets refunded Selection tickets to be cancelled Display estimate Validation estimate Confirmation Tickets returned by agency Tickets refunded Finalisation after sales Receipt tickets by Voyages-sncf Validation estimate Confirmation Tickets returned by agency Tickets refunded Finalisation after sales Receipt tickets by Voyages-sncf Validation estimate Confirmation Agency contacts call centre Tickets refunded Finalisation after sales Check ticket status ATB BILLET Entry of order euronet TOD: TICKETS ISSUED Entry of order euronet Selection tickets to be cancelled Display estimate Entry of order euronet Selection tickets to be cancelled VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 65 Display estimate FREQUENTLY ASKED QUESTIONS TOD: NON-ISSUED TICKETS THE GUIDE 2013 24/09/13 16:44 VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 66 THE GUIDE 2013 24/09/13 16:44 WHAT IS A SELF BOOKING TOOL (SBT)? WHAT IS A SBT? Self Booking Tools are computer solutions implemented by software editors for companies that enable online booking of services proposed by : airlines rail operators car rental companies other providers (hotels, etc.) The Self Booking Tools enable companies to manage their travel policy and bookings in real time. Accessible online, these tools are usually parametered by solution editors. They ensure the synchronisation of the profiles, consider the various customers, existing loyalty cards etc. The Self Booking Tools are increasingly in demand by companies and are very user-friendly for simple journeys (domestic/European flights from point to point, for example). The intervention of the agency is still required for multiple segment-journeys. THE MAIN SBT EDITORS? KDS Amadeus e-Travel Traveldoo GetThere i:FAO Concur THE SBT: A RANGE OF SERVICES Self Booking Tools are booking tools that provide a range of services: management and application of travel policies the comparison of prices and journey times (airlines/ rail operators) FREQUENTLY ASKED QUESTIONS easier ordering of tickets (air/rail tickets) statistical monitoring of orders VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 67 THE GUIDE 2013 24/09/13 16:44 SNCF has signed agreements with all the Self Booking Tools that enable companies to access the SNCF inventory and to book online. The travel agency of the enterprise will then issue the tickets through its GDS channel. SBT MODEL : COMPANIES/SNCF /TRAVEL AGENCIES Companies lower costs single tool Travel agencies Transporter akes his offer easier to m approach ill have opened up to online W activity with a GDS agreement back office is maintained A at the agency direct visibility by user s trict application of the travel policy SBT ACCESS TO RESARAIL 1. The company that has a Self Booking Tool, requests access from RésaRail or its travel agent. 2. The travel agency contacts Voyages-sncf for the creation of a PCC SBT. 3. SNCF deals with the creation of the PCC SBT, directly with the Self Booking Tool. BOOKING STEPS 1. The company books its journey online, 24/7 ; the tool is simple, fast and ergonomic. 2. The booking is sent to the travel agent who issues the file. 3. Invoicing is linked to the accounting system of the company and is done automatically. VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 68 THE GUIDE 2013 24/09/13 16:44 REMINDER ROUTE (DIRECT) FASTEST JOURNEY TIME Brussels Lyon 3h25 Brussels Marseille 4h55 Brussels Paris Charles-de-Gaulle 1h15 Figueras Paris 5h25 Hendaye Paris 5h48 Lille Bordeaux 5h11 Lille Nantes 3h55 Lille Paris 1h01 Lille Paris Charles-de-Gaulle Lorraine TGV Champagne-Ardenne TGV Parc du Futuroscope Lorraine TGV 1h12 4h05 Lorraine TGV St-Pierre-des-Corps 2h46 Lorraine TGV Strasbourg 1h10 Luxembourg Paris 2h08 Perpignan Marne-la-Vallée (Disneyland Resort Paris) Paris Paris Turin Lyon St-Exupéry Turin Paris 3h49 Paris Marseille 3h34 Geneva Paris 3h07 Paris Thalys D - 3 months D - 3 months Eurostar D - 4 months D - 4 months Elipsos D - 3 months D - 3 months 4h03 Paris Amsterdam 3h16 Brussels Paris 1h22 Cologne Paris 3h15 Paris 3h41 London 2h01 London Paris Barcelona D - 3 months 3h03 Geneva London D - 3 months 5h44 Paris Lille TGV Lyria 3h47 Francfort Düsseldorf D - 3 months 1h38 3h41 7h45 Brussels D - 3 months 6h07 5h30 Marseille Zurich DB/SNCF 3h05 Francfort Basel D - 3 months Paris 1h21 2h16 12h42 Paris 15h00 Milan Rome 2h40 Italo Not available on GDS Varies according to holidays and public holidays Milan Zurich 3h41 Trenitalia International D - 3 months D - 4 months Madrid VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 69 FREQUENTLY ASKED QUESTIONS Poitiers Stuttgart D - 3 months 7h09 Paris Munich TGV 1h58 Paris Paris Milan WWW.VOYAGESSNCF.EU 0h37 Nantes Marseille GDS 3h37 Lorraine TGV Paris START OF SALES 0h51 Lorraine TGV Marne-la-Vallée (Disneyland Resort Paris) Lyon TRANSPORTER THE GUIDE 2013 24/09/13 16:44 VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 70 THE GUIDE 2013 24/09/13 16:44 VOYAGES-SNCF.EU REB_01_0008_TheGuide_UK_v5.indd 71 THE GUIDE 2013 24/09/13 16:44 08_4995 publi-redac A5_HD.pdf 1 13/08/13 18:09 PUBLI-REPORTAGE GALERIES LAFAYETTE HAUSSMANN LOCATED IN THE HEART OF PARIS NEARBY THE OPERA, THE 70,000 SQUARE-METER FLAGSHIP STORE, SYMBOL OF THE PARISIAN ELEGANCE, OFFERS MORE THAN 2,500 BRANDS FROM AFFORDABLE TO THE MOST PRESTIGIOUS REFERENCES. WELCOME TO GALERIES LAFAYETTE! C M J CM MJ CJ CMJ N MGL 957 503 931 RCS PARIS - PHOTOS NON CONTRACTUELLES. Graced by a 100-year-old neobyzantine dome built in 1912, Galeries Lafayette offers a large selection of items in every segment, from men and women fashion to accessories, from beauty to home decoration. You will enjoy fine food, a food court, a Bordeauxthèque with more than 1000 references of Bordeaux wines and more than 14 restaurants. WOMEN’S FASHION The Galeries Lafayette Haussmann renewed its 1st floor to present you the top trends and designers, but also cosmetics, accessories and jewellery. More than 350 brands dedicated to women’s fashion, including 45 exclusively. UNIQUE SHOPPING EXPERIENCE FOR YOUR CLIENTS: • a -10% discount card* • Paris maps and free welcome kits • private fashion show invitation** • multilingual Welcome Staff * see conditions in store. ** on Fridays at 3pm, subject to calendar, reservations required. To benefit from this offer, please contact us at [email protected] 40, BD HAUSSMANN - 75009 PARIS – METRO: CHAUSSÉE D’ANTIN-LA FAYETTE Open Monday through Saturday from 9.30 AM to 8 PM - Late opening every Thursday until 9 PM Tel. : +33 (0)1 42 82 36 40 - galerieslafayette.com REB_01_0008_TheGuide_UK_v5.indd 72 24/09/13 16:44