IPANEMA UNIVERSITY

Application Performance Guarantee
IPANEMA UNIVERSITY
TRAINING CATALOGUE | E-LEARNING | CERTIFICATION
TRAINING CENTRES | ON-SITE TRAINING
Edition: January 2016
IPANEMA UNIVERSITY
IINTRODUCTION
www.infovista.com
1
INTRODUCTION
While greater efficiency, better use of network resources and WAN Governance in cloud computing
environments are regarded as crucial, training should be considered in the same vein. You chose (or will
very soon choose) InfoVista’s Ipanema solution to align either your own or your customers’ networks with
business application performance objectives, but are you properly trained to deploy, support and operate
it in the most efficient way?
Although very simple to operate, the Ipanema solution requires some knowledge and hands-on
experience to bring you the greatest benefits: you need training. Already been trained?… but do you
know the latest products and features (virtual|engines, multi-path ip|engines, SSL Optimization, WAN
Security, SAM reports and many others)?
This is what the Ipanema University is designed for: we provide a number of training courses (some of
which are available in instructor-led, virtual class & live e -learning lab-based formats), workshops, as
well as a variety of custom and online learning options, so that all your training needs can be
successfully satisfied.
Once you have been trained and have acquired some experience, take your chance with our exams:
various Certification programs provide you with many advantages!
This document contains most of the information you are looking for (including the price list – for yes,
there is a price for it! But if you think education is expensive, try to estimate the cost of ignorance!) Yet,
should you have any question or comment, please do not hesitate to contact us at:
[email protected].
François GUÉRIN
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IPANEMA UNIVERSITY
INTRODUCTION
TABLE OF CONTENTS
1.
YOUR TRAINING PROGRAM.................................................................................................................... 4
1.1.
1.2.
1.3.
1.4.
2.
IPANEMA TRAINING COURSES (ILT, VIRTUAL CLASS) ............................................................................. 9
2.1.
2.2.
2.3.
2.4.
2.5.
2.6.
3.
Business Partners ........................................................................................................................ 18
Elite Partners .............................................................................................................................. 18
IPANEMA TRAINING CENTRES .............................................................................................................. 19
5.1.
5.2.
5.3.
5.4.
5.5.
6.
OTS, IFB, REP, Installation ............................................................................................................ 15
Let’s get started! ......................................................................................................................... 17
IPANEMA ADVANTAGE PARTNER PROGRAM....................................................................................... 18
4.1.
4.2.
5.
IFB................................................................................................................................................ 9
ISE .............................................................................................................................................. 10
PSL ............................................................................................................................................. 11
OTS ............................................................................................................................................ 12
REP............................................................................................................................................. 13
ASU ............................................................................................................................................ 14
E-LEARNING SOLUTION ........................................................................................................................ 15
3.1.
3.2.
4.
Your profile ................................................................................................................................... 4
Ipanema training offer (ILT, virtual classrooms, e-Learning) ............................................................. 5
Your curriculum............................................................................................................................. 6
Your Certification program............................................................................................................. 7
Paris ........................................................................................................................................... 19
London ....................................................................................................................................... 23
Training labs and materials .......................................................................................................... 26
Training calendar......................................................................................................................... 26
Hours - Meals.............................................................................................................................. 26
ON-SITE TRAINING ................................................................................................................................ 27
6.1.
6.2.
6.3.
6.4.
Dedicated courses ....................................................................................................................... 27
Languages................................................................................................................................... 27
Requirements ............................................................................................................................. 27
Remote access to our training labs ............................................................................................... 28
7.
REGISTRATION ...................................................................................................................................... 29
8.
TERMS AND CONDITIONS..................................................................................................................... 30
8.1.
8.2.
8.3.
Price list...................................................................................................................................... 30
Conditions .................................................................................................................................. 31
Cancellation policy ...................................................................................................................... 31
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TABLE OF CONTENTS
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1. YOUR TRAINING PROGRAM
The Ipanema University’s offer brings you the best training according to your profile and needs, whether
you are an end-user or a Channel Partner, or working for a Managed Services Provider or a Telco. Tell
us who you are, we will tell you what you need!
1.1. Your profile
1.1.1. End-users
The five following profiles have been identified for the end-users:
Network Manager
Network Architect
Installer
Network Administrator
Support Level 1
1.1.2. Partners
The nine following profiles have been identified for our Partners (Channel Partners / Managed Services
Providers / Telcos):
Sales
Installer
Sales
Product Marketing
Application performance specialist
Product Managers
Administrator
Pre-Sales
Project Managers
Pre-Sales engineers
Network Architect
Services
Service Managers
Professional Services
4
Technical Consultants
System administrators
Support Level 1
Technical Support Level 1
Help Desk supervisors
Support Level 2
Technical Support Level 2
Application performance
analysts
IPANEMA UNIVERSITY
YOUR TRAINING PROGRAM
1.2. Ipanema training offer (ILT, virtual classrooms, e-Learning)
Ipanema training is organized into the following courses, available in:
instructor-led training (ILT),
virtual classrooms, that connect you to live ILT sessions and interactive hands -on labs from your
desktop (with a headset). They have all the usual components of a traditional classroom – like the
interaction between an instructor and students – and Voice over IP, and online chat is used to
communicate. Learners are taken through training content using PowerPoint, whiteboards, breakout
rooms and practical exercises and sessions are delivered in a modular format. This ‘bite -size’ methodology allows people to retain more of what they learn by minimising cognitive overload. Benefits:
interactive, live and engaging
accessed through a PC, removing the need for individuals to be out of the office: no travel nor
expense
delivered in ‘bite sized chunks’ – easy to absorb
flexibility – scheduled to meet availability
access to hands-on interactive labs to practice what is learnt
access to resources, recordings and forums
tutored web-based training (e-learning) – refer to the e-Learning section.
The main training courses give access to certification exams:
Name of the training
ILT
Virtual
classroom
eLearning
ISE
Ipanema Sales
Essentials
1 day
on-demand
-
-
PSL
Pre-Sales
1 day
on-demand
-
-
OTS
Operational & Technical
Support
5 days
see our
calendar
5 days
on-demand
15 hours
Advanced Support
4 days
see our
calendar
4 days
on-demand
-
ASU
IPANEMA UNIVERSITY
YOUR TRAINING PROGRAM
Certification
ICSA
Ipanema Certified Sales
ICPS
Ipanema Certified Pre-Sales
Ipanema Certified
Operation & Support
Ipanema Certified
Advanced Support
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1.3. Your curriculum
Various training curricula allow you to receive the training adapted to you:
Training
IFB
Profile
1 day
Network
Manager
ILT or
eL
Sales
(ILT
or eL)
Services
ILT or
eL
Pre-Sales
Installer
ISE
1 day
PSL
1 day
ILT
OTS
5 days
Support Level 2
ASU
4 days
-
(eL 1-2 h)
ICSA
(ILT or
eL)
(ILT)
ILT
Certification
(eL 1-2 h)
-
ILT or
ICPS
eL 16 h
-
eL 2 h
ILT or
eL
App. specialist
Administrator
Support Level 1
REP
2 days
ILT or
eL 16 h
ILT or
eL 16 h
-
(ILT)
ILT
ILT: Instructor-led training; includes Virtual classrooms / eL: e-Learning
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IPANEMA UNIVERSITY
YOUR TRAINING PROGRAM
1.4. Your Certification program
Various certification programs provide you with many advantages. Although not mandatory for everyone,
we strongly recommend each one to take the certification exam that corresponds to their course.
Who should take a Certification exam?
Our Business Partners are requested to have a certain number of Ipanema certified experts (see 4.).
End-users who want to test or consolidate their knowledge proficiency and professional value with this
industry recognised Certification can take the exams too.
Where and when can I take a Certification exam?
Certification exams are on-line. You can take them any time in the year following the end of your course.
How much time does a Certification exam require?
Certification exams take between 30 min (ICSA) and 90 min (ICAS), 1 hour for ICOS.
(When you take an exam, the remaining time is permanently displayed.)
What is the path for Technical Certification?
The path for Technical Certification is:
OTS training  ICOS certification ( ASU training  ICAS certification)
Which topics are covered? How can I prepare?
Only the topics covered in the corresponding training courses are covered in the exams; which means
that you do not need any further information.
But conversely, covered in the exams will be questions concerning all topics covered in the courses;
which means that you need a good knowledge and understanding of all of them, plus – for ICOS and
ICAS exams – practical experience (indeed, OTS and ASU courses give very good guidance and
knowledge, but true understanding only comes through experience).
Are there practice tests?
There are not thousands of different questions in Ipanema Certification exams, so we do not provide
practice tests. The best practice you can get is in the real world anyway!
What is the format of Certification exams?
Certification exams are multi-choice quizzes, specific to each course.
How many questions will I be asked?
The number of questions depends on the exam: for instance, there are 30 in ICSA, 60 in ICOS.
How many possible answers are there? How is the score computed?
Single-choice questions allow one and only one answer to be chosen by providing radio buttons
next to the answers. The grade for such a question can be 0 (bad answer) or 1 (correct answer).
Multiple-choice questions allow one or more (possibly all) answers to be chosen by providing
check boxes. The grade can take any value between 0 (bad answer) and 1 (correct answer): partial
credit is given for each correct answer, but choosing all options will not necessarily result in good grade.
But more importantly, whatever the question, you should always read them very carefully!
Can I skip questions?
Although not recommended due to the time constraints, it is possible to skip questions: just click on the
Next button; then you can come back to these questions at any moment, by clicking on the List button.
IPANEMA UNIVERSITY
YOUR TRAINING PROGRAM
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Can I pause the exam?
No, after you start, you cannot pause the quiz, and you cannot take it twice without requesting a
renewed access (see below). So you are strongly advised to close your email, switch off your phone and
take the test in a location where you will not be disturbed.
What is the Mastery score?
You will pass the exam if you get 70% or more correct answers.
Your overall score and your score for each topic will be displayed at the end of the exam.
Can I see what the exam and questions look like?
If you open the exam and then close its window without clicking Start Test, then you will not have taken
the test. So you can read the instructions on the first page and take the exam later on.
Regarding the questions, here is an example of a question you may be asked in an exam:
When does Application Control trigger?
Ο
Ο
Ο
Slightly before congestion occurs
At the exact moment when congestion occurs
During the next second after congestion has occurred
I have attended an OTS or ASU class: am I ready to take ICOS or ICAS Certification exam?
ICOS and ICAS Certification exams are meant to prove that the delegates have acquired a suitable level
of expertise on the system, which requires practical experience. So attending a course may not be
enough: it is only through practice that you can fully master the Ipanema solution.
I have attended a course on SALSA version X, but the quiz is based on version Y: is it a problem?
The course is always a bit ahead, in terms of versions, so as to show the attendees what’s coming soon.
This is not a problem, yet, most questions being version-independent (concepts etc. remain the same).
Moreover, a course on SALSA v[X+1] does contain all the information needed for a quiz based on v[X].
There are version-related questions only when a new version brings a new feature (such as SSL
optimization in v8), but this will only concern people who take the quiz based on v[X+1] a long time after
they attended a course (still on v[X]), which is not recommended. And even in that case, it should not be
a big problem, as the questions on the new feature will only represent a small percentage of the total.
How can I access a Certification exam?
You will be granted access after you have completed the applicable course.
ICOS Certification access is granted on demand, after attending an OTS class (ILT or e-Learning).
Can I take Ipanema Certification exams several times?
By default you cannot take Certification exams several times; however, should you fail by only a few
marks, you will get a second chance: just ask us for another try. This being said, taking the exams over
and over again won’t help (the questions are randomly selected from a large pool, so you will not be
asked the same questions every time). If you do not yet have the knowledge and experience required,
taking the exam again until you pass, eventually, without working on the system, is not recommended.
How expensive are Certification exams?
Certification exams are included in the price of a course.
What is the validity period of Ipanema Certification?
Every certification is valid for two years. In order to ensure that our certified Partners are keeping up to
date and current on the latest Ipanema features and software versions, InfoVista requires that the
following steps be taken towards renewal of your certification, ideally prior to your expiration date:
proof of a significant experience with the Ipanema solution, and to pass the certification exam again.
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IPANEMA UNIVERSITY
YOUR TRAINING PROGRAM
2. IPANEMA TRAINING COURSES (ILT, VIRTUAL CLASS)
InfoVista regularly updates the content of the training courses on the Ipanema solution to take into
account its evolutions and to constantly improve the quality of the materials.
2.1. IFB
Training objectives
“Ipanema Features & Benefits” presentation is an overview of Ipanema‘s unique autonomic networking
system features and benefits in a dynamic one-day session.
This presentation is not required for people who attend the OTS course.
However, an instructor-led IFB training can be a good introduction before an OTS e-Learning training,
making this combined curriculum a nice alternative to a full instructor-led OTS training.
Duration: 1 day
Price: see 8.1.1
Training methods
Theoretical presentation with the help of video projection and immediate demonstrations (with hands on,
when the number of attendees and the location of the course allow for it).
An equivalent course is also available in e-Learning (3.1).
Audience
Any person involved in a project with the Ipanema solution:
Non-technical people wishing to discover the Ipanema solution
Technical people, prior to another more comprehensive course (e.g. e-Learning OTS)
Pre-requisites
Global knowledge of IP Wide Area Networks
Global knowledge of software applications
Contents
Ipanema system overview
Applications Visibility
What is Quality?
QoS & control, or how to protect business
critical apps?
Deployment cases
Business benefits
Simplify network operations
Compression, Acceleration
Slash network costs
Guarantee user experience
Right sizing
Accelerate business applications
tele|engines: there is no need to deploy
devices on every site!
Reporting
Management reports
Product line
What equipment do you need?
IPANEMA UNIVERSITY
TRAINING COURSES
Demo
How to configure a Domain in 10 min
Defining applications business objectives
The business benefits demonstrated
Success stories
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2.2. ISE
Training objectives
“Ipanema Sales Essentials” module is aimed at InfoVista’s partners’ sales teams.
At the end of the training, attendees will be capable of:
presenting InfoVista’s Ipanema offering to their prospects and customers, through a deep understanding
of the business drivers, the competitive environment and the differentiation factors,
delivering InfoVista quotations using the Ipanema price list and quote tool,
calculating the business value of the Ipanema solution for an enterprise to build a convincing executive
summary.
It is building a Business Case applied to a specific Customer based on compelling reasons to close a
project. It is consulting approach which relates costs and benefits to enable Customer to be convinced
and convince its internal pairs or hierarchy to trigger the purchase.
Duration
1 day
Price
Please contact us
Training methods
Instructor-led training, in-situ or through a live-meeting session
Audience
InfoVista’s partners (Channels or Managed Services Providers leveraging the Ipanema solution):
Sales, pre-sales
Product marketing
Pre-requisites
Good knowledge of network infrastructure market and software applications
IFB training is a plus
Contents
Market trends and vision
Business drivers
Real business case studies (Telco COS positioning / MPLS migration / New application ro ll-out / VoIP /
ITIL / etc.)
Competitive landscape
Price List structure / Quote tool description / Business case studies
Business value and building an Executive Summary, business cases exercises
Certification: ICSA (Ipanema Certified Sales)
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IPANEMA UNIVERSITY
TRAINING COURSES
2.3. PSL
Training objectives
Ipanema “Pre-Sales” training is designed for InfoVista’s partners’ pre-sales teams.
At the end of this training session, attendees will have acquired sufficient theoretical knowledge to allow
them build and dimension Ipanema architectures, as well as the methodology to set up pilots and
deployment process.
Duration
1 day
Price
Please contact us
Training methods
Theoretical presentations are carried out on video projectors.
Audience
InfoVista’s partners:
Pre-sales
Project managers
Product managers
Pre-requisites
Good knowledge of the network infrastructure market and of software applications
IFB training (unless OTS training is also attended)
Contents
Architectures, pilots and deployments
Examples of architectures: any-to-any, one-to-any, some-to-any, tele-optimization
Running a Pilot, best practices
Operational deployment roll-out process
Case studies
Providing a pre-sales kit
Sales and technical presentations
FAQ
White papers
Quote tool
Answers to bid to offer
Tools...
Certification: ICPS (Ipanema Certified Pre-Sales)
IPANEMA UNIVERSITY
TRAINING COURSES
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2.4. OTS
Training objectives
“Operational & Technical Support” training teaches Ipanema solution administrators how to configure
and manage the different components of the system.
This training is the first module of the Technical curriculum.
The second module, ASU, focuses on the troubleshooting and customization of the system.
Duration
Price: see 8.1.1
5 days. 1-day updates are also available (to identify and explain the new features, the significant
changes and enhancements in the product over the past year; this update is included in ASU).
Note: this course is reasonably intensive and requires the presence and attention of the attendees for the duration of the cl ass.
Training methods
Theoretical presentation with the help of video projection and immediate practical application by the
attendees taking part in workshops on the training platforms (2 attendees per platform); the workshops
represent approximately a third of the whole training. This course is also available in e-Learning (3.1).
Audience
Support engineers
Network architects
Pre-sales
Project managers
Network administrators
Pre-requisites
Knowledge of IP networks (TCP/IP stack)
Global knowledge of software apps
Contents
Concepts & architecture
Application Visibility
Principles
Configuration &
activation (ip|boss)
Monitoring
(ip|dashboard)
Application Control
Principles
Configuration &
activation (ip|boss)
SALSA, Appliances
Domains, Users,
License (ip|uniboss)
SALSA architecture,
product line
WAN Optimisation
Compression
CIFS acceleration
SSL optimisation
tele|engines
Ipanema Mobile Agent
ip|engines installation
Supervision (ip|boss)
Dynamic WAN Selection
Deployment cases
WAN Security
Reporting
Advice
Configuration (ip|boss)
Bandwidth settings
Reading (ip|reporter)
Before/after services
activation
SLM SLA PM AM SA...
reports
Network Rightsizing
Audits, case studies
Certification: ICOS (Ipanema Certified Operation & Support); the certification exam is on-line, you can
take it any time in the year following the end of your training course. Significant experience with the
Ipanema system is strongly recommended before taking the exam.
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IPANEMA UNIVERSITY
TRAINING COURSES
2.5. REP
Training objectives
“Reporting” training is an excerpt from OTS training, covering Visibility and Reports.
At the end of this training session, attendees will have understood the application metrics computed by
Ipanema; they will be able to interpret the Ipanema reports and exploit their richness.
Duration
2 days
A short version of this course can also be conducted in 1 day, on demand, for people who only need to
exploit the “high level” reports (SLM and SLA, mainly) to draw up “WAN governance” audits.
Price
see 8.1.1
Training methods
Theoretical presentations are carried out on video projectors.
An equivalent course is also available in e-Learning (3.1).
Audience
InfoVista Partners
Application performance specialists having to draw up technical audits for their customers
End-users
Anyone having to interpret “raw” Ipanema reports (i.e. reports not already analysed in the framework
of a technical audit provided by their MSP/NSP)
Pre-requisites
Good knowledge in networking and software applications
Contents
Concepts & architecture
Features
Application Visibility
Network Rightsizing
tele|engines
Monitoring (ip|dashboard)
Flows list & diagram
Real time graphs
Discovery
Reporting (ip|reporter)
Management reports
Technical reports
Case studies, audits
IPANEMA UNIVERSITY
TRAINING COURSES
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2.6. ASU
Training objectives
“Advanced Support” course shows the Ipanema System administrators how to customize the System
through the use of the advanced parameters of the different components, to exploit the richness of
reporting and to resolve any incident thanks to the debug commands.
This course is the second module of the Technical Support curriculum, and follows OTS course.
Duration
4 days
Note: this course is reasonably intensive and requires the presence
and attention of the attendees for the duration of the class.
Price
see 8.1.1
Training methods
Theoretical presentation with the help of a video projector and immediate practical application by the
attendees taking part in workshops on the training platforms (2 attendees per platform)
Audience
Support engineers
Network administrators
Pre-requisites
A good knowledge of networks, mainly in TCP/IP protocols, is required
Having already attended OTS training and having successfully passed ICOS certification
Having first-hand practical experience of the Ipanema system (several months)
Contents
Refresh
SALSA, Appliances
Latest Products & Features
All new features and enhancements
brought to the solution (both software and
hardware) in the latest two major releases
(covering approx. one year)
Advanced configuration
Check an equipped Site
Appliance supervision
Reports
Case studies
Writing audits
Troubleshooting
Read the commands
ip|reporter
Make a dump
Problems of physical / IP / App connectivity
Clusters, HSRP
Sniffing traffic
Manual changes in ip|boss’ conf file
ip|engines: ASR, Twin & Stack
Command Line Interface
Helpdesk flowcharts
Supervision information
(status / logs / GLASS / scripts)
Check Ethernet / Topology / Apps
Check a QoS profile (BW objective)
Advanced principles & debugging
ip|true, ip|sync, RTG, reporting
ip|fast
ip|xcomp, IMA
SSL optimisation
ip|xapp
smart|path
User Call
Certification: ICAS (Ipanema Certified Advanced Support); the certification exam is on-line, you can
take it any time in the year following the end of your training course.
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IPANEMA UNIVERSITY
TRAINING COURSES
3. E-LEARNING SOLUTION
3.1. OTS, IFB, REP, Installation
Ipanema e-Learning allows you to access any of the content of OTS training any time, any place and at
your own pace, and to meet your exact needs, depending on your profile (e.g. you can take the whole
course, or learn about some features only, etc.).
The full course is made up of 27 lessons, which can be accessed individually.
IFB and REP training’s contents deriving from that of OTS, it is possible to follow an equivalent eLearning course, thanks to the corresponding OTS lessons. A fourth course allows learning about the
various ip|engines installation modes and their parameters, in less than 2 hours:
Profiles
Number
of
lessons
Typical
durations
Price
codes
(see 8.1.2)
all (27)
between 12
and 16 hours
L
Certification
(see 1.4)
OTS
Pre-Sales
Administrator
Support
IFB
Network Manager
Sales
10
2 to 3 hours
S
-
REP
Application performance
specialists
8
2 hours
S
-
Installation
Installer
5
1 to 2 hours
S
-
IPANEMA UNIVERSITY
E-LEARNING SOLUTION
X
X
X
X X
X
X
X
X
Deployment cases
X
Our advice
VoIP, COMP, ACC and SP reports
SA, PM, AM and FI reports
X X
SLM and SLA reports
X
ip|reporter - Reports reading
X X
ip|boss - Reports configuration
X
ip|boss - Supervision
X
ip|boss - Helpdesk maps
X
ip|boss - Application provisioning
X
X
ip|boss - Helpdesk
X
X X
ip|boss - System provisioning
Instal
X
X X
ip|boss - System administration
X
X
X
ip|boss - Presentation
X
X X
ip|uniboss - Domain creation
REP
X
ip|engines installation
X
X
Product line
X
Features: IMA (Ipanema Mobile Agent)
X
X X
Features: tele|engines
IFB
X
Features: smart|plan (right sizing)
X X
Features: smart|path (DWS)
X
Features: ip|xapp (CIFS acceleration)
Features: ip|fast (QoS & Control)
X
Features: ip|xtcp (TCP acceleration)
Features: ip|true (Visibility)
OTS
Lessons
Concepts & architecture
Features: ip|xcomp (compression)
E-learning curricula detailed contents:
X
X
X
X X
X
15
Ipanema e-Learning courses are tutored during the first two months, then the access remains granted
for the next 10 months (for revision purposes, etc.) – but without tutoring.
Note that e-Learning courses are not as deep, comprehensive, interactive or up to date as Instructor-Led
Training courses, and there are no workshops on real networks (learners are taken through the Ipanema
Central Management Software’ Graphical Interface, where they follow predefined scenarios). E-Learning
is mainly designed for people who just need a global understanding of the Ipanema solution, or who
face strong constraints (e.g. travel bans) preventing them from attending an ILT session.
Please visit our web site to see examples (www.ipanematech.com > Services > Ipanema University):
Demo on Application Control (theory)
Demo on Application Provisioning (workshop)
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IPANEMA UNIVERSITY
E-LEARNING SOLUTION
3.2. Let’s get started!
When you are enrolled on a course or a certification exam, you are sent an email with the URL and your
credentials. Once you log in, you can see the courses and exams you have an access to, with their
statuses:
Main statuses are:
Complete:

course:
you correctly answered all quizzes at the end of the lessons;

exam:
you passed (you are certified).
Incomplete:

course:
you did not take all the lessons, or did not answer correctly all quizzes;

exam:
you failed (you are not certified, even if you completed the course).
Past target date: the objective date to complete the course has passed (you may or may not have
Expired
completed it already), but you are still granted the access – without tutoring.
you do not have an access to this course/exam any longer.
NB: for an exam, it does not mean that your certificate – if you passed the exam –
has expired: it’s only the access to the exam that has expired. Certificates are valid
for two years.
IPANEMA UNIVERSITY
E-LEARNING SOLUTION
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4. IPANEMA ADVANTAGE PARTNER PROGRAM
The Ipanema Advantage Partner Program provides various advantages:
Discounts,
Deal registration,
Marketing support,
Technical support.
To benefit from these advantages, our Partners are required to:
Provide certified Sales, Pre-sales and Technical experts,
Own demonstration capabilities,
Agree on business objectives,
Deliver high quality Support to Customers.
Thanks to this program, InfoVista end-customers have the guarantee that their Service Providers have
acquired all the mandatory skills and resources to deliver a best-in-class Ipanema solution.
There are two Partner Program levels:
4.1. Business Partners
Ipanema Business Partners are partners who have acquired the required skills to size and sell an
Ipanema solution according to end customers’ business requirements. They resell support and
maintenance services delivered by InfoVista directly to end-customers.
First level of Sales and Technical certification
Experienced in delivering WAN Governance
Invest resources in pre- and post- Sales activity
4.2. Elite Partners
Ipanema Elite Partners are partners who have acquired the required skills to size, sell, support and
maintain an Ipanema solution according to end customers’ business requirements.
Highest level of Sales and Technical certification
Extensive Sales and Pre-sales resources
Extended capability for Technical Support
Substantial revenue commitment
Selectively chosen by InfoVista
Requirements
Elite Partners
Ipanema Certified Sales experts
(ICSA)
2
4
Ipanema Certified Pre-Sales experts
(ICPS)
2
4
Ipanema Certified Advanced Support experts (ICAS)
1
2
Yes
Yes
Level 1
Level 1 and Level 2
Demonstration capabilities
Delivered Support to Customers
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Business Partners
IPANEMA UNIVERSITY
ADVANTAGE PARTNER PROGRAM
5. IPANEMA TRAINING CENTRES
InfoVista has two Training Centres dedicated to courses on the Ipanema solution, in Paris and London.
(We also organize many training courses worldwide, either in our premises in various countries or in our
customers’ own premises, wherever they are – see 6. ON-SITE TRAINING.)
5.1. Paris
The Training centre is located a few miles south of Paris (geolocation), easily reachable from the centre
of the capital city with metro + tram:
Fahrenheit
28 rue de la Redoute
92260 Fontenay-aux-Roses
FRANCE
tel.: + 33 / 1 55 52 15 00
email: [email protected]
Attendees are welcome as of 9 am and training courses last from 9:30 am to approximately 5:30 pm.
5.1.1. How to get there
Public transport from Paris
Metro line 13, exit at the Châtillon-Montrouge station (terminus, 12 min from Paris Montparnasse).
Take the tramway T6, get off at the “Division Leclerc” stop (10 min).
Cross the “avenue de Verdun” (D906), turn left, walk 100 m and turn right: Fahrenheit building stands in front of
you, across the street (3 min).
Public transport from Roissy Charles de Gaulle or Orly airports
RER line B direction Robinson (from Roissy), exit in Fontenay -aux-Roses (1 hour from Roissy).
Then take bus 394 in the direction of Issy-Val de Seine RER, get off at the “Division Leclerc” stop (20 to 30 min).
By car, from Paris/Porte de Châtillon
Take the “périphérique” to “Porte de Châtillon”.
Take the “avenue de Verdun” (D906) in the direction of Montrouge then Versailles / Clamart.
Cross the “May 8, 1945” crossroads.
Continue until you reach “Division Leclerc” (then refer to the map below).
By car, from Versailles
Join the A86 Highway in the direction of Créteil, take the exit 30b Paris - Porte de Châtillon.
Take the “avenue de Verdun” (D906) in the direction of “Paris - Porte de Châtillon” to “Division Leclerc” (then refer
to the map below).
By car, from Roissy Charles de Gaulle airport
Join the A1 highway in the direction of Paris.
Then follow A3 highway in the direction of “Garonor / Paris Est”.
When you arrive in Paris (“Porte de Bagnolet”) take the “Périphérique Sud” and exit “Porte de Châtillon”.
Then refer to direction from “Paris/Porte de Châtillon” above.
IPANEMA UNIVERSITY
IPANEMA TRAINING CENTRES
19
By car, from Orly airport
Join the N7 in the direction of Créteil / Versailles.
Take the A86 Highway in the direction of Versailles, exit 30 “Petit Clamart”.
Take the “avenue de Verdun” (D906) in the direction of “Paris - Porte de Châtillon” to “Division Leclerc” (then refer
to the map below).
Where to park
As there are only four visitor spaces in front of the building, we advise you to park in the streets nearby.
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IPANEMA UNIVERSITY
IPANEMA TRAINING CENTRES
5.1.2. Hotels
We recommend some hotels in the heart of Paris, in the Montparnasse area, only half an hour away by
public transport (see below).
However, should you prefer to stay closer to InfoVista, we would recommend one of the two following
hotels:
Logis de France
15-20 min walk, quiet, about 80 €
10 min drive, negotiated rate 135 €
32 avenue Jeanne & Maurice Dolivet
92260 FONTENAY-AUX-ROSES
51 avenue Aristide Briand
92350 LE PLESSIS-ROBINSON
tel. +33 (0)1 43 50 02 04, fax +33 (0)1 46 83 81 20
tel. +33 (0)1 41 28 16 16, fax 19 35
e-mail [email protected]
e-mail [email protected]
www.hotel-la-roseraie.fr
www.grandhotel-plessis92.com
IPANEMA UNIVERSITY
IPANEMA TRAINING CENTRES
21
NOVOTEL
MONTPARNASSE ****
17 rue du Cotentin
75015 PARIS
Tel. +33 (0)1 53 91 23 75
http://www.novotel.com/gb/hot
el-5060-novotel-paris-garemontparnasse/index.shtml
You can benefit our negotiated rate (about 160 €
instead of 250 €, breakfast
included, except during
trade shows) specifying that
you’re visiting our company
– and that you’re paying the
bill yourself directly.
ID : SC3 9 1 4 29 235
Co n tra c t nu mbe r : 7 81 48 6
MERCURE
MONTPARNASSE ***
20 rue de la Gaîté
75014 PARIS
Tel. +33 (0)1 43 35 28 28
Fax +33 (0)1 43 35 78 00
E-mail [email protected]
www.mercure.com
TIMOHOTEL
MONTPARNASSE **
20-22 rue de l’Arrivée
75015 PARIS
Tel. +33 (0)1 45 48 96 62
Fax +33 (0)1 45 48 77 30
www.timhotel.com
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IPANEMA UNIVERSITY
IPANEMA TRAINING CENTRES
5.2. London
London training facilities are located at:
Imparando City of London
Learning Centre
56 Commercial Road
Aldgate
London E1 1LP
United Kingdom
Courses start at 9:30am, but you should arrive 15 minutes before to complete registration formalities.
Courses finish at approximately 5:30pm.
5.2.1. How to get there
As this training location is in the centre of London, we strongly recommend that you use public transport
to reach us.
By tube or bus
For directions by tube or bus please go to the Transport for London Journey Planner. The nearest tube station
to Imparando is Aldgate East.
On foot from Aldgate East tube station
The Imparando City of London Learning Centre is a two and a half minute walk from Aldgate East Tube station.
•
Out of the underground station take Exit 4 to the right. You will come out of the tube station immediately
opposite The Whitechapel Gallery on Whitechapel High Street.
•
At the top of the tube station steps continue to walk forward some 20 metres to the junction immediately ahead,
and turn left onto Commercial Road.
•
Continue along Commercial Road for some 50 metres, when the road curves left. At this point you are heading
East, away from the Swiss Re/Gherkin building which is on the skyline to the West.
•
Continue past the fire station which will be on your left, and when you reach the next set of traffic lights, cro ss
the road and, still heading East, continue further for some 50 met res to the entrance of our building at 56
Commercial Road. Our Reception can be found on the 3rd Floor.
On foot from Aldgate tube station
The Imparando City of London Learning Centre is approximately 5 minute walk from Aldgate tube station.
•
Upon exiting the underground station turn left and continue down the road on the left -hand side. Cross over St.
Botolph Street and continue to the bottom of Commercial Street.
•
Cross over Commercial Street staying on t he left -hand side; continue for approx 50 metres to the next set of
traffic lights and cross over the road onto Commercial Road.
•
Continue along Commercial Road for some 50 metres, when the road curves left. At this point you are headin g
East, away from t he S wiss Re/Gherkin building which is on t he skyline to the West. Continue past the fire
station which will be on your left, and when you reach the next set of traffic lights, cross the road and, still
heading east, continue further for some 50 metres to the entrance of our building at 56 Commercial Road. Our
Reception can be found on the 3rd Floor.
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IPANEMA TRAINING CENTRES
23
5.2.2. Accommodation
We make it easy for you to find hotels and accommodation within easy reach of the Imparando Learning
Centre. Simply click on the link here to our partners: http://www.hotelmap.com/M6RMN. The Hotelmap
service can also help you get to know the local area and find places to eat, car parks, tube links and more.
Alternatively, you can choose a hotel from the list below (within a mile from Imparando Learning Centre, in
order of distance) – prices are provided as a guideline only:
24
Hotel
address
code
distance
rates from
includes
Marlin Apartments
Aldgate East, 58 Commercial Rd
E1 1AN
next door!
£127 + VAT
Chamberlain Hotel
130-135 Minories Street
EC3N 1NU
0.4 miles
£200
Bed & B
DoubleTree by Hilton
Tower of London, 7 Pepys Str
EC3N 4AF
0.4 miles
£160 + VAT
room only
Holiday Inn London
261 –267 Commercial Rd
E1 2BT
0.4 miles
£130 inc. VAT room only
Grange City Hotel
8-10 Coopers Row
EC3N 2BQ
0.5 miles
£195 + VAT
Bed & B
Shoreditch House
Ebor Street, Shoreditch
E1 6AW
0.5 miles
£75 + VAT
room only
Guoman Tower
St Katherine's Way, Tower Bridge E1W 1LD
0.7 miles
£150 + VAT
Bed & B
IPANEMA UNIVERSITY
IPANEMA TRAINING CENTRES
Travelodge Tower
Bridge
1 Goodsman Yard
E1 8AT
0.7 miles
£75 inc. VAT
room only
Novotel Tower Bridge
10 Pepys Street
EC3N 2NR
1.1 miles
£200 inc. VAT Bed & B
5.2.3. Useful weblinks
www.heathrowairport.com – www.theaa.com – www.nationalrail.co.uk
IPANEMA UNIVERSITY
IPANEMA TRAINING CENTRES
25
5.3. Training labs and materials
OTS and ASU courses are made up of both theoretical and practical parts. To achieve practical
exercises, InfoVista provides a fully equipped training infrastructure (Ipanema Appliances and
software, servers, routers, traffic generators…) comprising 5 independent labs, each one including 3
interconnected LANs. Up to two attendees can use each lab.
For remote courses, the training labs are usually accessed over the Internet through SSL connections
(see 6. On-Site Training and 6.4. Remote access to our training labs below).
Our training materials are provided on USB sticks, so attendees are kindly requested to bring their
own laptops to follow the presentation. For remote courses, their laptops will also be used to run the
exercises on our training labs.
Our training materials are only available to trainees and are not for sale.
5.4. Training calendar
OTS and ASU training courses are scheduled at least every other week. Please refer to the training
calendar on our web site (www.ipanematech.com > Services > Ipanema University).
Other courses are scheduled on demand.
5.5. Hours - Meals
Attendees are welcome as of 9 am, and the training courses begin at 9:30 am (10 am the first day of
OTS and ASU training) and conclude at approximately 5:30 pm (3 pm the last day of OTS and ASU).
Lunch and coffee during breaks are included in the cost of the training when conducted InfoVista
facilities.
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IPANEMA UNIVERSITY
IPANEMA TRAINING CENTRES
6. ON-SITE TRAINING
6.1. Dedicated courses
Training courses can also be dedicated to a Customer, in their own premises, for 5 attendees or more
(up to a maximum of 10). In this case, the training date and location are jointly agreed according to
Customer requirements and to InfoVista availability.
When dates and location are decided for a session, the Customer places a purchase order indicating the
number of attendees, language, date and location of such session.
InfoVista then confirms to the Customer reception and acceptance of the order.
6.2. Languages
We deliver ISE and PSL training in English and in French.
We deliver IFB, OTS, REP and ASU training in English, in French, in Spanish and in Portuguese.
6.3. Requirements
To conduct on-site training in the best conditions, the class will need 5 PCs for 10 delegates (we have
five training labs, where the delegates can work in twos), with admin level access and with access to
SALSA server through an Internet connection (see Remote access to our training labs below). The
bigger the screen resolution, the better (1280 * 800 as a minimum).
Your Firewalls must allow HTTPS and scripts.
Note also that in some cases, when using shared wireless LAN connections, our students have experienced increased access delays to SALSA. So we recommend that a wired connection be provided.
The instructor will also need an Internet connection to SALSA, and a video projector and a whiteboard
(not a flip chart) plus pens.
Note: we would like to let you know about a problem we often come across with on -site training: as the attendees
are at their office wit h their laptops, they oft en access their emails during the course. As they are not listening 100%
they ask questions that the instructor has already gone over, which can lead to the course being a lot longer than
was scheduled, and they sometimes miss key content. We therefore politely request that they be advised not to do
so to enable them to concentrate on the course for the benefit of all. Thanks for your understanding.
IPANEMA UNIVERSITY
ON-SITE TRAINING
27
6.4. Remote access to our training labs
Training labs are important for OTS, REP and ASU courses to reinforce the theory.
NB: the procedure below, describing how to access our Training labs remotely, should be tested by the
delegates BEFORE the training course, on the laptops or PCs they’ll be using during the course (admin
level access is required) and with the same Internet access as they will have in the training room, so as
to make sure everything is working fine (firewall settings, etc., may need to be changed).
Paris training labs
Establish an SSL VPN to our SALSA server: https://84.14.141.123/platform/ (only IE is supported)
If you see a Certificate error, click on “Continue to this website” to continue.
The logins / passwords will be provided to you prior to the course or upon request.
Once the SSL tunnel is established you should see a padlock icon on your Taskbar; by hovering your
mouse on it, you should get a “connected” message.
Open SALSA client in your web browser: https://10.254.0.125/salsa/ (you can use IE or Firefox)
If you see a Certificate error, click on “Continue to this website” to continue.
End of the procedure at the bottom of the page.
London training labs
Establish an SSL VPN to our SALSA server: https://ipanema.commelius.com
Allow all Java scrip or Pop ups.
The logins / passwords will be provided to you prior to the course or upon request.
Once you have logged in, an additional small Java based VPN application is automatically installed – if it
does not automatically start, click on the Start button for the Thin Client Application.
Depending on your security settings, several warnings and pop-ups may appear that require you to click
accept/continue - if you have any issues then please check your Internet security levels.
Once the installation and connection have succeeded, a pop-up window appears with a completed table.
Leave this window open (minimised) while you are accessing the Ipanema remote Labs.
Open SALSA client in your web browser: https://127.0.0.1:4901/salsa (you can use IE or Firefox)
If you see a Certificate error, click on “Continue to this website” to continue.
End of the procedure below.
End of the procedure (common to both labs)
In the SALSA login window that has appeared, enter the Username and password: test / test (new
credentials will be provided to you during the course).
Check that you have access to the main components of SALSA:
click ip|boss and check that the main page is correctly displayed, then quit (using ip|boss’ Quit button),
click ip|dashboard and “play” with it to check it’s working fine, then quit,
click ip|reporter, browse the folder structure on the left till the last level, click a report’s name when they
appear and check it’s correctly displayed.
You can now log out of all clients and connections (Quit / Logout buttons).
Once you have completed this, or should you have any issue, please send us an email:
[email protected].
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IPANEMA UNIVERSITY
ON-SITE TRAINING
7. REGISTRATION
Registration can be made through our web site or by e-mail ([email protected]).
Your registration becomes effective and is confirmed on reception of your purchase order; we kindly
request that you send us the latter no later than two weeks before the start of the course.
Please note that a training session can be cancelled if the number of participants does not meet the
minimum required. If the session is not confirmed yet when your booking is received, then you are
informed about this possibility. Confirmation or cancellation occurs two weeks before the start of the
course at the latest; you are immediately informed by email in either case.
IPANEMA UNIVERSITY
REGISTRATION
29
8. TERMS AND CONDITIONS
8.1. Price list
8.1.1. ILT and Virtual Classes
The price of the courses depends on their types:
public: open sessions where multiple companies can book individual places ; their prices are per
attendee (pa).
private: dedicated sessions for a single company; their prices are per session (ps) – fix price for up to 10
attendees.
IFB (1 day)
OTS (5 days)
REP (2 days)
ASU (4 days)
Other courses
pa
800 €
USD 1,080
ps
3,200 €
USD 4,320
pa
4,000 €
USD 5,400
ps
16,000 €
USD 21,600
pa
1,600 €
USD 2,160
ps
6,400 €
USD 8,640
pa
3,200 €
USD 4,320
ps
12,800 €
USD 17,280
ps
please contact us
For on-site dedicated training, travel expenses can be added (please contact us).
8.1.2. e-Learning
The price of e-Learning OTS depends on the number of lessons (see 3.1). They are per attendee.
OTS (27 lessons)
L
1,200 €
USD 1,620
IFB (10 lessons)
S
800 €
USD 1,080
REP (8 lessons)
S
800 €
USD 1,080
Installation (5 lessons)
S
800 €
USD 1,080
Yearly update (all courses)
Y
200 €
USD 270
8.1.3. Certification
Certification exams are included in the price of courses.
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IPANEMA UNIVERSITY
REGISTRATION
8.2. Conditions
Prices are in Euros and US Dollars, taxes and duties excluded.
Instructor-led training:
payments are due 30 days after training completion.
E-Learning:
payments are due before enrolment.
8.3. Cancellation policy
In case of cancellation of a confirmed training session or attendance, the following conditions will apply:
15 days notice or more:
no charge
8 days to 14 days notice:
InfoVista will charge 50% of the price
Less than 8 days notice or no-show:
InfoVista will charge 100% of the price
IPANEMA UNIVERSITY
TERMS AND CONDITIONS
31
ABOUT THE IPANEMA SOLUTION
The Ipanema solution enables any large enterprise to have full control and optimization of their global
networks; private cloud, public cloud or both. It unifies performance across disparate networks. It
dynamically adapts to whatever is happening in these networks and guarantees constant control of
critical applications. It is the only system with a central management and reporting platform that
scales to the levels required by Telcos and large enterprises.
For more information: www.ipanematech.com, www.infovista.com
Copyright © 2015, InfoVista - All rights reserved. Ipanema and the Ipanema logo are registered
trademarks of InfoVista. The other registered trademarks and product names mentioned in this
document are the property of their respective owners.
www.ipanematech.com
www.infovista.com
Application Performance Guarantee