avaya-tenovis. the right combination to enhance your success.

IP Telephony
Contact Centers
Mobility
Services
AVAYA-TENOVIS.
THE RIGHT COMBINATION
TO ENHANCE
YOUR SUCCESS.
avaya.tenovis.com
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Business Communications2 –
our combined capabilities further
your success
A comprehensive portfolio of solutions
Avaya-Tenovis.
The merger of Avaya and Tenovis has produced an
Two great names, one great organisation and,
innovative organisation, able to provide you a full
above all, one great common goal: to provide
array of world-class products, ranging from communi-
innovative business communications solutions
cation software and systems to complex networks
that can make you and your company more
and services.
successful.
Choosing Avaya-Tenovis offers you investment protecAs an Avaya-Tenovis customer you benefit from
tions, with solutions designed to fit your specific
the combined know-how and expertise of two
requirements.You benefit from the combined expertise
great companies that boast more than 200 com-
and enterprise-enhancing solutions.
bined years of experience successfully supporting business communications.
Avaya-Tenovis – a global communications
specialist at your side.
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A complete service network
Even in our digital world, we believe that local availability of your partner is important to the planning
and conception of your business communication, and
crucial for implementation services. Which is why
Avaya-Tenovis operates an extensive network of service
bases throughout Europe.
We are nearby if you need us.
A global presence for local solutions
In choosing Avaya-Tenovis you are in good company –
joining one million satisfied customers worldwide,
from small to mid-sized to multi-national.
We employ over 9,000 experienced service personnel
whose job it is to help maximize your business success.
With Avaya-Tenovis you’re well served –
locally and globally.
Avaya-Tenovis is a member of Avaya group.
Avaya Inc. has it’s headquarter in New Jersey, USA.
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Avaya – connecting with the future
since 1869
1869: The beginning of the success story
1925: Bell Labs is launched
Elisha Gray and Enos Barton found Gray and Barton
AT&T and Western Electric Engineering Departments
in Cleveland, Ohio.
that joined in 1907 are renamed Bell Labs.
Gray devoted his efforts almost entirely to research
and worked on the idea of voice transmission via
1996: Lucent Technologies enters the stage
cable. He was beaten to his goal by the narrowest
In February 1996, the company units making up the
of margins when Alexander Graham Bell filed his
Systems & Technology section at AT&T are spun off
patent application for the first telephone.
and reunited under the name Lucent Technologies.
1881: Affiliation to Bell Telephone
2. October 2000:
American Bell and Western Electric acquire Gray
Avaya is founded as a stand-alone company.
and Barton, which then became the manufacturing
Avaya is spun off from Lucent Technologies.
site for Bell Telephone companies.
1888: The first facsimile machine
Elisha Gray invents the “Telautograph”, an analogue
predecessor of the modern fax machine.
1889: Big business with long distance
telephone calls
“The Blue Bell” Signet is introduced by AT&T as
advertising for long distance telephone stations.
1899: Continuation with AT&T
AT&T buys the American Bell Telephone Company,
becoming the parent company of Bell System.
1996
1984
1969
1964
1921
1889
1984
1899
1928
1935
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Tenovis – communication solutions
for tomorrow since 1899
1901: Founding of “Telefon- und Telegraphenbau GmbH”
This subsidiary produces its own telephone units.
1899: The foundation-stone is laid
Harry Fuld founds “Deutsche Privat-Telefongesellschaft
1935: New company name is created
Harry Fuld & Co.” in Frankfurt am Main.
The company is renamed “Telefonbau und Normalzeit.”
1965: Installation of the millionth telephone
connection
“Telefonbau und Normalzeit” has 13,500 employees
and total sales of DM 500 million.
1968: Entry of AEG
A technical milestone is achieved by succesfully
networking the central banks of Canada, Japan,
Western Europe and the USA.
2004
1981: Bosch acquires a holding
AEG-Telefunken and Bosch found
“Telenorma-Beteiligungsgesellschaft” (TN).
1987: Telenorma and Bosch become the sole
shareholders
2000
2000
With 17,000 employees generating sales of over
DM 2,000 million.
1. April 2000: KKR launches Tenovis
Kohlberg Kravis Roberts & Co. (KKR) acquires the
TN-core areas and brings them together under
a new name: Tenovis.
November 2004: Avaya und Tenovis join forces
1997
Avaya and Tenovis merge, and operate under
the name Avaya-Tenovis.
1994
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At the heart of our solutions stands
the most important aspect of all –
your success
Meeting your communications needs is our goal
As a leading supplier of communication sys-
We believe an optimal communication solution begins
tems, applications and services, Avaya-Tenovis
with a thorough understanding of the needs and
designs, builds and manages communication
wishes of our customers. That is why every effort is
networks for over one million companies around
made to not only understand your current communica-
the globe.
tions – and its limitations – but what enhancements are
need to help make your enterprise more successful.
Avaya-Tenovis is a frontrunner in the convergence of voice and data communication,
Each enterprise has distinctive requirements that
helping its customers leverage existing and
should determine the development of efficient
new networks to achieve superior business
business communications – from small company to
results.
large organisation. You know your business best,
which is why your in-depth knowledge is critical in
Our goal is to develop customised business
preparing our recommendations.
communications, offering intelligent solutions
to help you increase productivity and profit-
Only those who really know and understand their
ability. Which in turn allow you to focus on
customers’ business are able to provide individualised
your core business concerns: growing your
solutions to optimise processes that further the
enterprise and enhancing your customer rela-
company’s success.
tionships.
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AT THE HEART OF BUSINESS
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Top quality is our standard
We are driven by innovation
Avaya-Tenovis offer quality solutions and services that
Technological developments are the source of tomor-
are customer-proven every day providing high-
row’s solutions, which is why Avaya-Tenovis reinvests
performance, highly reliable corporate communication
10 % of profit into research and development.
solutions.
Avaya Labs, drives these innovations, as the worldBut technical quality also requires intelligent backup.
wide market leader in communication software
Our solutions are supported by expert processes
research, helping ensure that our solutions become
and consultation, a comprehensive range of services
your investment in the future.
supported by superbly trained service teams. To us,
quality means systematic all-encompassing solutions
that put your needs first.
Maximising your success is our goal
Converged IP-communications, mobility, reachability
and services do not represent an end in themselves.
In today’s world they offer huge potentials to achieve
greater commercial success through process optimisation and innovative solutions – and it is the development of this potential, to your benefit, that is our
goal.
Avaya-Tenovis’ customer list includes Versace,
SOS Kinderdorf e. V., Volksbank Schwäbisch Gmünd,
The German Federal Employment Agency, Accor,
ebookers and Galp Energia.
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Avaya-Tenovis – proven performance
How can successful actions be measured ?
• Avaya-Tenovis is the worldwide leading provider of
Are facts and figures alone the key to finding
IP telephony, contact centers and voice messaging
the right solutions provider ?
solutions 1
In selecting a provider that will develop
efficient business-enhancing communication
• Avaya-Tenovis employs 20,000 people in
90 countries
solutions. Built-in technical innovation and
increase customer satisfaction proven-perform-
• Avaya-Tenovis has over one million customers
ance should play a decisive role in your
worldwide, including more than 90 % of the
decision-making.
FORTUNE 500 ®
Here are proof-points of Avaya-Tenovis
success across many technologies, countries
and performance attributes:
1
Source: Synergy Research Group
2
Source: MZA
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• Avaya Labs employs 2,000 developers,
owns over 1,800 patents and is the market leader
in communications software research
• Avaya achieved sales of US $ 4,069 billion
in the fiscal year 2004
• Avaya-Tenovis has 2,500 authorised or certified
business partners worldwide
• Avaya-Tenovis is the third largest provider
of communications solutions in EMEA
(Europe, Middle East and Africa) 2
• Avaya-Tenovis is the second largest provider of
communications solutions in Germany 2
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A convincing portfolio
By choosing Avaya-Tenovis as your provider
Avaya-Tenovis offers you flexibility
of business communication your enterprise
Avaya-Tenovis offers flexible and modular communi-
will be able to make use of future oriented,
cation systems for businesses of all sizes, and those
reliable hardware and software for each sub
with the most demanding requirements. Whether
domain – perfectly matched to provide maxi-
analogue, digital or IP-based – the systems are individ-
mum effectiveness.
ually designed to meet your specific needs and
requirements and can, if required, provide additional
But a complete communications solution also
functions. We make implementation simple as pos-
includes a comprehensive range of individually
sible for you. By making full-use of flexible migration
tailored services, and with Avaya-Tenovis
you can enjoy many of the advantages of IP telephony
you can rest easy knowing we take the time to
without the immediate need to completely replace
understand your requirements and wishes,
your old telephone system.
implement these and integrate them into the
overall solution.
IP telephony –
everything combined in one network
Converged IP-communication with Avaya-Tenovis
IP Telephony
Contact Centers
Mobility
means the unification of voice and data communication while making maximum use of your existing
infrastructure. Administration is simplified and
becomes more cost effective, processes are optimised
Services
which in turn leads to closer, more effective customer contacts.
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AT THE HEART OF BUSINESS
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Contact centers – prompt, competent handling
Services – at your customers’ services
of customer inquiries
Avaya-Tenovis’ comprehensive range of services in-
Avaya-Tenovis offers specific solutions for call /
cludes everthing from consultation and integration of
contact centers, whether small, medium or large com-
communication technology to support and complete
pany or currently installed telecommunications
management.
system. Central processing of customer inquries –
by telephone, e-mail, fax, Internet and SMS –
We optimise your network investments by providing
enables more efficient business contacts while opti-
business continuity and security, which allows
mising company-internal information processes.
you to concentrate on the most important aspect of
your business: your customers.
By utilising our call / contact center solutions you raise
your level of service, maximising customer satisfaction
and increasing sales.
Industry solutions by Avaya-Tenovis –
proven in-market intelligence
Benefit from the experience that Avaya-Tenovis can
Mobility – on the way to success
offer you with these specifically designed solutions:
In today’s world mobile communication is a significant
success factor. To enhance that success Avaya-Tenovis
frees your employees, making them mobile, able to
• Hotels –
added service for your guest
be reached on the number your customer knows, any
time or place. Helping your employees have rapid
access to data, services and important company infor-
• Financial services –
efficient and flexible trading
mation. In short: always being online up to date.
• Health services –
This easy access to your employees provides improved
heightened comfort for both patients and staff
productivity, better service quality and more efficient
communication at all levels.
• Senior citizens’ residences –
emergency buttons for the residents and telephony
The increased reachability Avaya-Tenovis mobile
comfort all combined in one system
communication solutions offer help reduce costs by
maximising employee time.
• Special networks –
security comes from independence
avaya.tenovis.com
16.0013.0005 · © 2005 All rights reserved for Avaya Inc. and Avaya-Tenovis GmbH & Co. KG.