Rittman Emergency Medical Services Year

Rittman Emergency
Medical Services
Year-End Report of Activities
Submitted by:
Chief A. Baillis
Assistant Chief M. Kollert
Captain Mary Yoss
Lieutenant Carma Kollert
2007
Table of Contents
Rittman EMS Departmental Officers ............................................ 3
Mission Statement .................................................................... 4
Our Commitment ..................................................................... 4
Overview ................................................................................ 5
Staffing and Response Times ..................................................... 6
All Calls and Mutual Aid ............................................................. 7
Automatic Aid Response ............................................................ 7
Vehicle Maintenance ................................................................. 8
Continuing Education & Advanced Training ................................. 10
Highlights for 2007 ................................................................. 11
Significant Calls ..................................................................... 12
Awards and Recognition .......................................................... 13
Community Activities .............................................................. 14
Looking to the Future.............................................................. 15
Contact Information................................................................ 15
2007 Statistics at a Glance ...................................................... 16
Charts & Graphs..................................................................... 18
Nature of Calls-2007............................................................... 19
Response Time Definitions:...................................................... 20
Customer Satisfaction Survey Results........................................ 30
2
Rittman EMS Departmental Officers
Andrew Baillis, EMT-P
Chief
Michael Kollert, EMT-P
Assistant Chief
Mary Yoss, EMT-P
Captain
(Vacant)
Captain
Carma Kollert, EMT-B
Lieutenant
3
Mission Statement
Rittman Emergency Medical Service is earnestly dedicated to providing
the highest standard of compassionate, skilled pre-hospital care to citizens
of all ages without consideration of race, religion, politics or social standing.
Our Commitment
In order to achieve this mission, the EMS Personnel
of this service pledge to:
•
To hold in regard the dignity and worth of each patient, family member and
colleague.
•
To follow the highest standards of ethical conduct.
•
To maintain and foster a relationship of mutual professionalism and respect
with physicians, nurses, allied health personnel and public safety personnel.
•
To maintain and foster a leadership role in facilitating regional EMS
cooperation and partnership.
•
To maintain current emergency medical knowledge and skill proficiency
through continuing education and training.
•
To maintain excellence in patient care using the latest techniques, technology
and equipment available within our financial resources.
•
To establish and maintain favorable public relations and promote community
health through outreach efforts.
•
To ensure efficient acquisition, operation and maintenance of appropriate
rescue vehicles, equipment and facilities.
4
Overview
2007 marked yet another record year for Rittman EMS. The department
answered 872 calls for service; a 10.8% increase from 2006. Since 2002, the
department’s call volume has dramatically increased. During this five-year period
(2002-2007), we have experienced a 30.15% net increase; or an average of
9.81% annually. With this projection in mind, we can predict that within the
next five-years (2008-2012), Rittman EMS could be responding to upwards of
1,392 calls for service.
Not only are we steadily increasing call volume trends, and setting historical
milestones, but we are continually searching for new ways to serve the
community. The cost of providing for the health and safety of the community
will continue to increase, as the calls for service increase. Rittman EMS is
committed to financial responsibility in its quest to provide the best possible care
to the community. The following report is designed to offer a small glimpse at
“the big picture” of Rittman EMS’ responsibilities—emergency response,
education, planning, and training.
5
Staffing and Response Times
Rittman EMS’ response area includes the City of Rittman and a contracted
portion of Milton Township. According to updated information from the Wayne
County Auditor’s Office, this area consists of a population near 7,900 in a 14.35
square mile area. We provide emergency medical care and transport to our
citizens with three Advanced Life Support (ALS) squads and one command
vehicle. Staffing levels during 2007 fluctuated between 27 and 31 staff
members. Our current staffing level consists of 29 active members listed below:
•
•
•
•
9 EMT-Paramedics
2 EMT-Intermediate
16 EMT-Basics
2 Drivers
There are an additional 2 members (1-Paramedic and 1-EMT-Basic) who are on
inactive status, both relating to full-time job limitations.
Rittman EMS has very respectable response times. These times start when EMS
is dispatched, and end when the squad arrives on scene. During the 522
daytime responses, the squad averaged leaving the station within 2.1 minutes
and arriving on scene within 4.4 minutes. During the past year, the number of
daytime responses has increased by 81, while the response time has decreased
by nearly one minute. For the 350 nighttime responses, the squad left the
station within 4.9 minutes and was on scene within 6.7 minutes. Overall, one
could expect the squad to leave the station within 3.2 minutes and be on scene
within 5.4 minutes. This average includes the 83 calls answered out in the Milton
Township Contract Area as well as the city itself. It should be noted however,
that these response times include both emergency and non-emergency
responses.
6
All Calls and Mutual Aid
During 2007, Rittman EMS responded to 83 All-Calls. These requests were up
25% from 2006. All-Calls are defined as an additional request for a squad while
the duty squad is still out. These include second or third squad calls, such as
motor vehicle accidents with multiple patients or back-to-back calls. 77 requests
for a second squad and 6 requests for our third squad were handled internally by
the department. Some calls still required additional resources; we required
mutual aid from neighboring departments on 8 different occasions. Assistance
was received by:
•
•
•
Sterling Fire Department
Chippewa Township Fire Department
Central Fire District
On the other hand, Rittman EMS provided mutual aid to other area departments
on 20 separate occasions, including:
•
•
•
•
Wadsworth EMS
Sterling Fire Department
Chippewa Township Fire Department
Marshallville Fire Department
During 2007, 871 of the 872 calls were able to respond initially with ALS crews.
In a few instances, the transport was handled by Basic Life Support (BLS) to
keep ALS care available for another run.
Automatic Aid Response
In January 2007 the Chief’s of Rittman EMS, Rittman Fire, Chippewa Township
Fire, and Wadsworth Fire met to discuss the possibility of establishing automatic,
multi-agency responses to certain intersections and highways that border each
jurisdiction. (Examples of these areas include: State Route 57 and Eastern Road,
Mennonite Rd. and Eastern Road, and State Route 57 and State Route 585.) It
was noted that all too often several agencies would be dispatched to these areas;
each sending their entire department. The Chiefs formulated a plan that would
send multiple agencies with predetermined equipment to a single incident.
Allowing for rapid response, lack of duplication, and over all better utilization of
resources.
This plan was put into effect in June of 2007. Since its inception, Rittman EMS
has taken part in 17 Automatic Aid responses. The area Chiefs meet regularly to
discuss this plan, and make adjustments to the responses as needed.
7
Vehicle Maintenance
Rittman EMS is equipped with 3 modern Advanced Life Support (ALS)
Ambulances, and one command vehicle. In order to maintain a safe fleet to
serve our community, we strive to follow a strict preventative maintenance plan.
At a minimum, all of our vehicles are serviced once a quarter with oil changes,
air filter replacements / cleaning, and tire rotations. Other repairs are completed
on an as needed basis. Rittman EMS has also adopted a vehicle replacement
schedule, which allows us to plan financially to keep this fleet in good working
order. With a preventative maintenance program in place, an ambulance should
last 15-years; 10-years as a front-line squad, and five-years as a reserve
ambulance. Our plan is to purchase a new ambulance every five-years, and
rotate out the oldest vehicle in the fleet. The second oldest squad would be
moved to reserve status at the 10-year mark. By following this plan, Rittman
EMS is due to replace its next ambulance in the next year.
Squad 547: 1993 Ford F-350, Horton Ambulance
Scheduled for replacement: 2008-2009
61,073.7 Miles
Squad 549: 1998 Ford F-350, Horton Ambulance
Scheduled for replacement: 2013-2014
54,382.0 Miles
Squad 545: 2006 Ford E-450, Road Rescue Ambulance
Scheduled for replacement: 2021-2022
8,700.3 Miles
Car 541: 2006 Chevy Trail Blazer
Scheduled for replacement: 2021-2022
20,578.4 Miles
2007 Major repairs:
Squad 545
•
Sent to dealer for repairs from new delivery punch list
Squad 547
•
•
Replaced both batteries
Fixed fuel leak
8
Squad 549
•
•
•
Replaced universal joint
Replaced rear brake pads and shoes
Repaired vinyl seats to comply with OHSA Bloodborne Pathogen requirements
With the addition of our third ambulance, we could guarantee that the need to
service or repair a vehicle would not take us below having a minimum of two
ambulances available to respond to the community’s needs.
9
Continuing Education & Advanced Training
CE
All EMT’s and Paramedics must maintain a certain number of continuing
education hours every 3 years for certification renewal. Rittman EMS is an
approved CE Training site with the State of Ohio, and has 3 resident EMS
Instructors. Over the past year alone, our instructors taught 80 hours of
continuing education classes at the station, and hosted another 8 hours of CE
taught by outside agencies. Rittman EMS personnel received a total of 711
hours of training and continuing education in-house, during 2007.
Additionally, Rittman EMS instructors volunteered their time, assisting other area
departments in maintaining their continuing education. Various courses were
held at:
•
•
•
•
•
•
•
Creston Fire Department
Central Fire Department
New Pittsburgh Volunteer Fire Department
Sterling Fire Department
Wooster Community Hospital
Wooster City Fire Department
Chippewa Township Fire Department
OFE
Chief Baillis completed the Ohio Fire Executive (OFE) program in May of 2007. He
was presented a certificate of completion for his studies at a graduation
ceremony held at the Fisher College of Business, on the campus of The Ohio
State University. This ceremony was attended by his family, City Manager
Boggs, and numerous State Fire Officials. The benefits gained from this course
will be noticed for years to come.
10
Highlights for 2007
2007 marked yet another busy year for Rittman EMS. Not only were we busy
providing our community with professional and compassionate medical care, but
we were busy behind the scenes too. Some of the events or projects completed
are featured below.
•
Received new radios and pagers that are compliant to new FCC guidelines.
This purchase was achieved with a grant from the Assistance to Firefighter’s
Grant awarded in 2006. (Rittman EMS received $20,623.94 worth of
communications products for a 20% local match of $4, 124.79—a net savings
to the community of $16, 499.15).
•
Achieved NIMS compliance. All members have been trained in ICS-100, ICS200, ICS-700, and ICS-800. All chief-grade officers have also completed ICS300 and ICS-400 training.
•
Received a $5,000 grant from the Wayne County Community Foundation to
install Mobile Data Terminals in the squads. This project is underway.
•
Received a State EMS grant for training and Equipment in the amount of
$6,500.
•
Received a grant from the WRH-Health Systems Foundation for Traffic Safety
equipment. Now both Rittman EMS and Rittman Fire have high-visibility
reflective vests for use at highway accidents, as well as traffic cones and
traffic warning signs.
•
With the assistance of a University of Akron intern, began work on updating
the City of Rittman’s Disaster Plan. This plan was brought up-to-date with
Federal and State guidelines. It is in the final review stage, with training to
begin in the fall of 2008.
•
Implemented a Fill the Pill Program. This program allows for individuals to
keep a medical information sheet in a designated location.
•
Implemented Automatic Aid for motor vehicle accidents with the Wadsworth
Fire and Chippewa Township Fire Departments. Automatic Aid quickly gets
designated equipment to the scene of an accident without duplicating
resources.
•
Spearheaded the drive to implement City-Wide ID badges. This project is
approximately 2/3 complete.
11
•
Re-certified Rittman EMS as an Approved Training Site with the State of Ohio,
Division of EMS. By maintaining this CE site, Rittman EMS is able to provide
CE to its staff with minimal cost to the department.
•
Worked with Chief Glessner at the Sterling Fire District, and the Beaverson
EMS Foundation, to acquire an AED for the National Veterans Cemetery.
•
Held regular joint-Fire/EMS officer meetings to facilitate better communication
between departments.
•
Began to schedule joint-Fire/EMS training sessions to facilitate teamwork
within the departments, and to fulfill State Fire Training requirements.
•
Began a facility-research study for Rittman EMS. This study, when complete,
will serve as a guide for maintaining and/or expanding the facilities from
which we operate. The first phase of this plan is the expansion of the front
bay door, to accommodate larger ambulances. (Scheduled for spring 2008
completion).
•
2007 saw the retirement of long-time EMS driver, John Gavinesky. John
retired from the department with over 15-years of service.
•
Welcomed Suzanne Bachman and Robyn St. Clair as new members to Rittman
EMS. Both came to the department in late 2007.
Significant Calls
•
Responded with RPD and the Recreation Center Staff to a Cardiac Arrest at
the Recreation Center. Because of the coordinated efforts of these
individuals, the patient survived.
•
Provided assistance during two City-wide flood emergencies
•
Assisted with the evacuation of several residents due to a major gas leak.
•
Responded to a report of a vehicle into a building, where the driver of the
truck was trapped for a prolonged amount of time.
•
Responded to a Mass Casualty Incident (MCI) caused by exposure to
chemicals.
12
Awards and Recognition
AED Save:
On one summer evening, a young gentleman collapsed while playing basketball
at the Rittman Recreation Center. Recreation Center employees Garrick DiSalvo,
and Roger Hale summoned help, and began CPR. Patrolman Howard R. McComas
II responded to assist with the AED. EMS personnel Jeromy Straub, Adam Dheel,
Jason Wellman, and Jay Russell responded with the squad to continue care and
transport the young man to the hospital. Had it not been for the combined
efforts of these fine City of Rittman employees, this man would not be alive
today. This is the ultimate testimony for teamwork!
Years-of-Service:
While we continually strive to provide the best medical care possible, sometimes
we still cannot save our patients. In the EMS field, you learn to deal with the upand-down emotions of a major call, or you will not last long as an EMT. The
national average of an EMT’s career expectancy is 3-5 years. The members of
Rittman EMS have a combined total of 268 years of experience with just this
department—many have experience from other departments prior to serving the
City. The average years of service for Rittman EMS is just over 9 years—well
above the national averages.
We would like to acknowledge those individuals who celebrated anniversaries
with Rittman EMS during 2007.
They are as follows:
Ten-years:
Kyle McDonald
Dennis Russell
Mary Yoss
15-years:
Trudy Arnold
13
Community Activities
In addition to covering squad calls, attending CE courses, and balancing familylife, our volunteer staff has taken on many community projects and provided
numerous hours of standby coverage for events at the Western Reserve National
Veteran’s Cemetery, various high school athletic events, and the American
Cancer Society’s Relay-for-Life. EMS personnel also represent the department
during the annual Sleepwalker Festival, community trick-or-treat, various health
fairs, Safety Village and many other community events.
CPR
In 2007 we had 12 certified CPR instructors on staff, or affiliated with the
department, who combined to teach 19 CPR classes throughout the community.
A total of 164 students were certified during these courses; all of whom were
trained in the use of AED’s (Automated External Defibrillators).
PAD (Public Access Defibrillation)
Rittman EMS continues to promote a Public Access AED Program. This program
places AED’s out in various public locations for easy access in the event of a
cardiac emergency.
Stationary Locations:
•
•
•
•
•
Rittman EMS
Rittman City Hall
Rittman Recreation Center
Rittman Exempted Village School District (Multiple units at various locations
including: Rittman Elementary, Rittman High School, Rittman Stadium, and
Rittman Middle Schools)
Western Reserve National Veterans Cemetery
Mobile Units:
•
•
Rittman Police Department (3 Units)
Rittman EMS (Chief’s Car)
14
Looking to the Future
Rittman EMS is continuing through a period of rapid growth. With rapid growth
comes change. While this change is sometimes uncomfortable, we accept it as a
challenge. It is our goal to continue to provide compassionate medical care in a
timely fashion. To accomplish this goal, we must adapt to our changing world.
We look forward to better serving our community in the coming years.
Contact Information
I hope the information provided in this document helps portray the services and
activities of Rittman EMS. Should you have any questions or require additional
information, feel free to contact me at 330-925-2065, or by email at
[email protected] , and I will be happy to provide it for you.
Sincerest Regards,
Chief Andrew Baillis, OFE
Rittman EMS
15
2007 Statistics at a Glance
Total calls: 872
Percent increase from 2006:
Average number of calls per day:
Average combined (day and night) response times*:
3.2 min. to leave the station
10.8 % (85 additional calls)
2.41
5.4 min to arrive at the scene
*Includes both emergency and non-emergency responses.
Most common medical complaint: Respiratory Problems
Number of calls with ALS crews available:
Number of transports: 620
Number of all-calls: 83 Second Calls- 77
Number of times Mutual Aid was required: 6
Number of times Rittman EMS provided Mutual Aid: 20
Responses in the Milton Township Contract area: 83
Number of responses to nursing homes: 49
871
Third Calls- 6
(a 48% increase from 2006)
16
Number of responses to other Senior Citizen facilities: 67
Busiest month: September - 98 calls
*A new departmental record
Slowest month:
Busiest day of the week: Fridays - 138 calls
Busiest hour of the day: 1pm-2pm – 63 calls
Slowest day of the week: Wednesdays - 104 calls
Slowest hour of the day: (Tied) 11pm-Mid. & 4am-5am – 15 calls
Most calls in a single calendar day: 9
September 9
Longest time between calls:
21 min. (Nov. 2 – Nov. 5)
February - 49 calls
77 hrs.
17
Charts & Graphs
18
Nature of Calls-2007
Nature of Call
Heart (CP)
70
Full Arrest
7
Breathing / Resp.
86
Misc. Bleeding / Injuries
152
Poisoning / OD / Allergic
41
Response Locations
Highway / MVA
Farm Accident
Residential
Industrial
Nursing Home /Asst. Living*
School / Church
Water
Other
89
1
308
1
116
25
0
76
20
6
Medical Illness
116
Mutual Aid
Mutual Aid Given
Mutual Aid Received
CVA /TIA
14
Automatic Aid Responses
17
DOA
5
Contract Area
Calls Answered in Contract
Area
83
Diabetic
39
Altered LOC
31
Seizures
19
ABD Pains / Complaints
33
OB / Maternity
2
Assaults
22
Burns / Electrocution
3
Bee Sting / Animal Bites
1
Mental / Psych. Pt.
32
MVA
89
Fire Rehab.
52
Public Service / Standbys
25
Falls
21
Stabbing / Gunshot
0
False Alarms
12
Total Annual Calls
*Includes: Rittman Acres,
Towne Manor, Autumnwood
872
19
Response Time Definitions:
Average Dispatch Time – Time from the receipt of a call in the dispatch center,
until the time the department was alerted. Also known as call processing time.
Average Enroute Time -- Time taken from the time the call was dispatched, until
the time the first unit was on the road. Also known as turnout time.
Average on Scene Time – The time from the call received in dispatch, until the
first unit arrives on scene.
Emergency Response – The mode of response to calls that have a high likelihood
of death or severe injury; responding with lights and sirens.
Non-Emergency Response – The mode of response to calls where the likelihood
of death or severe injury is minimal; responding with the flow of traffic. This
category includes alarm drops, lift assists, and medical equipment assistance calls.
*Statistics have shown that rescuers are more likely to be in accidents while
responding with lights and sirens. In addition, these statistics also reflect very
minimal differences in response times overall. Therefore, personnel are asked to
weigh the risks versus the benefits on each call.
20
Overall Response Times
Includes total call volume with Emergency & Non-Emergency Responses
Day Crew
January
February
March
April
May
June
July
August
September
October
November
December
49
28
36
41
42
43
42
54
47
47
37
56
Average Dispatch
Time
(minutes)
2.1
1.5
1.1
1.5
1.4
1.4
1.3
1.7
1.0
1.2
1.1
1.1
Totals:
522
1.4
2.1
4.4
Number of
calls
Average Dispatch
Time
Average Enroute
Time
Average On Scene
Time
Night
Crew
January
February
March
April
May
June
July
August
September
October
November
December
25
21
36
27
29
27
32
28
51
32
17
25
(minutes)
1.1
1.5
0.8
0.8
0.8
1.1
1.1
1.1
1.5
0.8
1.0
1.2
(minutes)
5.1
7.1
5.1
5.4
4.7
5.0
4.4
4.5
4.3
4.5
5.3
5.4
(minutes)
6.8
8.6
6.8
7.5
5.7
7.5
6.0
6.6
6.2
6.6
6.6
7.1
Totals:
350
1.1
4.9
6.7
Total from
Days:
522
1.4
2.1
4.4
Combined
Average:
872
1.3
3.2
5.4
2007
Number of
calls
Average Enroute
Time
(minutes)
1.9
1.8
1.9
2.8
2.1
1.8
2.2
2.0
1.8
2.1
2.3
2.4
Average On Scene
Time
(minutes)
4.1
3.1
4.7
5.5
4.5
4.3
4.3
4.5
3.6
4.9
4.9
4.5
21
All-Call Response Times-Second Calls
Includes All-Call responses--both Emergency & Non-Emergency
Number
of
All Calls
9
0
2
7
4
4
3
8
2
7
4
4
Average Dispatch
Time
(minutes)
1.4
n/a
0.5
1.1
1.0
0.7
1.3
1.0
1.0
0.8
1.2
1.0
Average Enroute
Time
(minutes)
3.6
n/a
2.0
4.0
7.2
3.5
4.6
4.6
4.5
3.5
4.5
22.0
Average On Scene
Time
(minutes)
6.0
n/a
4.5
6.2
10.0
7.0
6.6
8.0
7.0
4.5
7.0
22.0
54
1.0
4.3
6.5
Number
of
Average Dispatch
Time
Average Enroute
Time
Average On Scene
Time
All Calls
3
1
3
2
0
4
2
1
5
1
1
0
(minutes)
1.3
3.0
1.0
0.0
n/a
0.7
3.0
0.0
1.4
0.0
0.0
n/a
(minutes)
8.3
12.0
4.3
9.5
n/a
6.7
11.0
0.0
3.6
4.0
6.0
n/a
(minutes)
13.0
15.0
5.6
11.0
n/a
10.2
14.0
0.0
2.2
8.0
8.0
n/a
Totals:
23
1.0
5.8
7.6
Total from
Days:
54
1.0
4.3
6.5
Combined
Average:
77
1.0
4.7
6.8
2007
Day Crew
January
February
March
April
May
June
July
August
September
October
November
December
Totals:
Night
Crew
January
February
March
April
May
June
July
August
September
October
November
December
22
All-Call Response Times-Third Calls
Includes Third Call responses--Emergency & Non-Emergency
Number
of
Third
Calls
1
0
0
1
0
0
0
1
1
1
0
0
Average Dispatch
Time
Average Enroute
Time
Average On Scene
Time
(minutes)
2.0
n/a
n/a
0.0
n/a
n/a
n/a
1.0
1.0
1.0
n/a
n/a
(minutes)
2.0
n/a
n/a
3.0
n/a
n/a
n/a
6.0
6.0
1.0
n/a
n/a
(minutes)
4.0
n/a
n/a
6.0
n/a
n/a
n/a
8.0
8.0
3.0
n/a
n/a
5
1.0
2.6
4.8
Number
of
Third
Calls
1
0
0
0
0
0
0
0
0
0
0
0
Average Dispatch
Time
Average Enroute
Time
Average On Scene
Time
(minutes)
2.0
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
(minutes)
7.0
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
(minutes)
11.0
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Totals:
1
2.0
7.0
11.0
Total from
Days:
5
1.0
2.6
4.8
Combined
Average:
6
1.1
3.3
5.8
2007
Day Crew
January
February
March
April
May
June
July
August
September
October
November
December
Totals:
Night
Crew
January
February
March
April
May
June
July
August
September
October
November
December
23
10
:0
0
11
:0
0
12
:0
0
13
:0
0
14
:0
0
15
:0
0
16
:0
0
17
:0
0
9:
00
8:
00
7:
00
6:
00
Number of Calls
Rittman EMS Day Calls - 2007
(6am-6pm)
70
60
50
40
30
20
10
0
24
5:
00
4:
00
3:
00
2:
00
1:
00
0:
00
18
:0
0
19
:0
0
20
:0
0
21
:0
0
22
:0
0
23
:0
0
Number of Calls
Rittman EMS Night Calls - 2007
(6pm-6am)
60
50
40
30
20
10
0
25
10
:0
0
12
:0
0
14
:0
0
16
:0
0
18
:0
0
20
:0
0
22
:0
0
8:
00
6:
00
4:
00
2:
00
0:
00
Number of Calls
Rittman EMS Calls by Hour - 2007
70
60
50
40
30
20
10
0
26
Rittman EMS Calls by Day of Week - 2007
140
135
125
120
115
110
105
100
95
y
Sa
tu
rd
a
Fr
id
ay
Th
ur
sd
ay
ed
ne
sd
ay
W
Tu
es
da
y
M
on
d
ay
90
Su
nd
ay
Number of Calls
130
27
Rittman EMS Calls by Month - 2007
100
95
90
Number of Calls
85
80
75
70
65
60
55
50
45
40
35
Jan Feb Mar Apr May Jun
Jul
Aug Sep Oct Nov Dec
28
AGMC
7%
BCH
7%
ACH
1%
STMC
0%
MGH
1%
CHMCA
2%
2007 Hospital Destinations
DMH
3%
WCH
4%
WRH
75%
2007 Transport Destinations:
WRH-Health Systems-485
Barberton Citizen’s-26
Akron General Medical Center-41
Summa-Akron City Hospital- 8
Summa-St. Thomas Medical Center-1
Children’s Hospital Medical Center of Akron-13
Medina General Hospital-4
Dunlap Memorial Hospital-17
Refusals-191
DOA-8
29
Customer Satisfaction Survey Results
Was your “911” call handled promptly, in a professional manner?
Yes
191
No
0
Did Not Use 911
16
No Response
8
How was our response time?
About Right
170
Too Slow
1
Other
36
No Response
8
How would you rate our crew’s professionalism and courtesy?
Excellent
173
Good
36
Fair
2
Poor
1
No Response
3
How do you feel your emergency was handled?
Excellent
167
Good
41
Fair
2
Poor
2
No Response
3
Please rate your overall satisfaction with the service that Rittman EMS provided to you
Excellent
170
Good
37
Number of Surveys Sent Out: 774
Number of Surveys Returned Undelivered: 19
Number of Surveys Potentially Received: 755
Fair
2
Poor
3
No Response
3
Number of Responses Returned for 2007: 215
Percentage Returned: 28.47%
30
Grant Funding 2003-Present
Award
Amount
Funding Use
$7,680.00
$10,000.00
Misc. Medical Supplies
Training Supplies, Classes, AED, Misc.
$1,500.00
$7,000.00
$8,000.00
Training Mannequin
AED,Misc. Supplies
Cot, Stair Chair, Misc Supplies
County-wide Communications Upgrade (Total
Project-$240,000)
Highway Safety Products
Training and Equipment
Year
Grant
2003-2004
2004-2005
Ohio EMS
Ohio EMS
Airway Grant-Div. of
EMS
Ohio EMS
Ohio EMS
Assistance to
Firefighters
WRH Foundation
Ohio EMS
$191,096.00
$1,500.00
$6,500.00
Total
$233,276.00
2004
2005-2006
2006-2007
2006
2007
2007-2008
31