10YOU SHOULD KNOW ABOUT FUSERS

SERVICE
TODAY
www.partsnow.com
A PARTS NOW! PUBLICATION
10
THINGS
YOU SHOULD KNOW
ABOUT FUSERS
Also inside this issue...
• Grease: We’ve got you covered
• HP LJ 4200/4250 50.5 service error
JULY 2007, VOL. 16, NUMBER 6
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2
PRODUCT
SPOTLIGHT
GREASE: WE’VE GOT YOU COVERED
Sone are the days of cure-all Vuips
about grease liWe your DadXs
famous line' YAll it needs is a little
3-in-&Z[ Lubricants are now hightechZ And theyXre playing a larger
role in the rebuilding of fusers and
other laser printer parts than e<er
beforeZ Find out why fusers' \ust
liWe race cars' reVuire specialized
lubricants to maintain high performanceZ (e talWed with refurbished
product manager @on 6ueller to
learn whatXs behind PartXs Now!s
ability to ensure that youXre co<ered
when it comes to greaseZ
Ser$ice Today- How do
lubricants affect the performance of refurbished parts?
.on Mueller- The right lubricant
determines whether your fuser will
function well or whether it will
breaW down prematurelyZ
from <ery high-tech materials'
reVuiring the lubricants to worW with
these materialsZ For e_ample' ceramic heaters are made of a glass epo_y
material and the slee<es used in con\unction with them can be metals'
metal alloys or <arious types of plastic polymersZ All these materials
need to worW well togetherZ They
canXt breaW down or wear on one
anotherZ They ha<e to lastZ At Parts
Now! we consider a range of fuser
and printer aspects liWe operating
temperature' design' material compatibility' pressure sensiti<ity and
customer performance needs' as well
as cost' to determine the right lubricant for the right parts or printerZ
ST- What happens if you don’t
have the right lubricant?
.M- There is no one lubricant that
is the Doly SrailZ The big mistaWe
refurbished printer parts pro<iders
ST- What changes
often maWe is in not understanding
in technology
the Time-to-Temperature Jur<e ` or
have impacted lubricants?
how long it taWes for a lubricant to
.M- Printing technology' mechanics go from room temperature to the
and materials ha<e changed and
temperature the fuser needs in order
gotten more comple_Z Lubricants
to run properlyZ The lubricantXs <isha<e had to change to Weep upZ
cosity reVuirements are determined
TodayXs laser printer parts are made by these tempsZ For instance' if a
Service Today talks with Jon Mueller,
Refurbished Product Manager.
fuser operates at a00b and arri<es at
that temperature within &0 seconds'
the lubricant must perform within
that Time-to-Temperature cur<eZ
!f not' the fusers rated life or page
count will be dramatically
shortenedZ
ST- Are the lubricants that
color printers need different
from monochrome?
.M- Not necessarilyZ They both
need a lubricant with a particular
temperature cur<e and breaWdown
pointZ 8ou can ha<e the same
operating temperature between
a color printer and a monochrome
printerZ 8ou can also ha<e completely different operating temperatures
between two seemingly similar
monochrome printersZ
ST- What’s the most
expensive lubricant?
.M- FranWly' the most e_pensi<e
lubricant is the one thatXs wrong for
the fuser' because it can cause
mechanical problems that are <ery
costly in time and money for the
customerZ (e worW to maWe sure
that doesnXt happenZ As far as pure
lubricant cost' some cost hundreds
3
of dollars per ounceZ (e are currently worWing with a lubricant
manufacturer that has de<eloped
lubricants for NASAZ ThatXs some
highly specialized grease thatXs
worth its weight in goldZ
ST- What’s the most
common lubricant?
.M- 6ost liWely water! (hen you
thinW of it' water is used in manufacturing as both a lubricant and a
sol<entZ !n our case' the lubricant
we use on the a000 series is our
most common' simply because we
sell more a000 fusers and WitsZ
ST- What part of a printer
is most sensitive to having
the right lubricant in order
to perform?
.M- !n most cases' the fuserZ (e
pay special attention to fuser lubricants for that reasonZ Parts Now!
currently has a <ery popular fuser
that weXre enhancing by de<eloping
a custom lubricant that is not
a<ailable commerciallyZ The customization has a formulation that
will meet the most e_acting
operating parameters' and will
be e_clusi<e to Parts Now!
4
ST: What do service managers
and technicians need to know
about the technology behind
lubricants?
JM: !deally' little or nothingZ
Lubricant science is comple_Z
Ser<ice technicians shouldnXt
ha<e to be the grease e_pertsZ
But their refurbished printer parts
pro<ider should beZ !tXs a matter of
choosing the right partner from the
startZ The better your refurbished
printer parts partner is and the more
they demonstrate e_pertise and
Wnowledge in this area as well as
other highly technical areas' the
more you can rest assured that when
it comes to grease' youXre co<eredZ
ST- How did you learn so much
about lubricants, and how do
you keep up with rapidly
changing technologies in
this area?
.M- 4ur product specialists ha<e
done' and continue to do a great
deal of researchZ At Parts Now!'
before we meet with our suppliers
we research a machine thatXs new to
the marWet to estimate Wey parameters' liWe operating temperatures and
materials usedZ (e conduct e_periments to determine how certain
456 lubricants failed' how they are
applied' what ensures performance'
etcZ (hen weXre going to ha<e
something custom-made for a certain application' we do our homeworWZ (e taWe careful precautions
to ensure that our refurbished parts
ha<e the right grease for the right
application' so that they perform the
way our customers need them toZ !
TECH SUPPORT SPOTLIGHT: JIM BETHKE
Mission Impossible : Help a color blind person fix an image defect in a
Color LaserJet printer… Explain to someone why it is wrong to use
a horse rib separator to fix a paper jam. These real - life scenarios
are not impossible for Jim Bethke, a Customer Support Technician
in Parts Now’s! Tech Support.
Tell us about your background
with Parts Now!?
! ha<e been with Parts Now! for &$
years and worWed in a number of
areas in the companyZ ! ha<e
worWed in fuser rebuild' mechanical
rebuild' Vuality control' warranty
testing' and research and de<elopmentZ ! was worWing part-time in
Tech Support while doing these
other rolesZ About A years ago !
mo<ed to Tech Support full-timeZ !t
has been a natural progression o<er
the yearsZ
What do you hope to accomplish
through Tech Support?
! want to help technicians Weep up
with the changing technologyZ As
technology VuicWly ad<ances' it is
hard to Weep up with it allZ !t maWes
me feel good to Wnow ! relie<ed a
customerXs frustrationZ
What have you done to stay on
top of the changing technology?
! taWe as many Parts Now! training
classes as possibleZ (e ha<e an
e_ceptional Training department
here that teaches you troubleshooting tips on new and e_isting printersZ Training is as important to us as
it is to our customersZ ! also read
the <arious trade magazinesZ
What’s the #1 piece of advice
you have for customers?
! recommend that you always ha<e
a ser<ice manual for the printers
youXre worWing onZ These manuals
tell you e<erything from parts
remo<al and replacement to part
numbers to troubleshooting ser<ice
error codesZ Justomers should
speaW with an account rep here at
Parts Now! to purchase a ser<ice
manual if they need oneZ
What’s the most challenging Tech
Support call you’ve ever
received?
!t has to be when a color blind
technician called and needed help
with an image defect problem on a
DP JL@aK00Z ! didnXt Wnow at first
they were color blindZ (e had spent
&0 to &A minutes troubleshooting
different scenarios and nothing was
worWingZ 5<erything was coming
out greyZ ! was completely stumped
and was about to gi<e up when they
stated they were color blindZ No
wonder! ! guess it didnXt occur to
me to asW that VuestionZ ! e<en had
a <eterinarian e_plain that they used
a rib-separator for a horse to fi_ a
paper \amZ They got the paper out'
but the damage left behind was
really something!
Are there new issues customers
have been calling about?
(e are recei<ing more and more
calls on the new color printers and
the multi-function unitsZ They ha<e
new features' functionalities'
terminology' and components that
not e<eryone is familiar withZ Not
to mention' the size of the printer
Weeps getting smaller as more
functionalities are added!
How do you answer such a
variety of questions?
Support from the rest of the team
truly comes into playZ (e ha<e an
e_tremely Wnowledgeable group
and we help each other as neededZ
!f ! get a call that ! canXt need help
with' someone on my team will
ha<e an answerZ (e worW well
togetherZ The color blind call
though stumped us all!
What do you like to do
outside of work?
! spend as much time as ! can with
my wife' friends' and e_tended
familyZ ! lo<e to tra<elZ !tXs a big
world and ! want to see as much of
it as ! canZ A lot of my tra<el has
been international but ! hope the
ne_t destination is AlasWaZ !Xm also
a huge (isconsin Badger fanZ ! go
to all the football games and tailgate beforehandZ But it would be
nice to tra<el to an away game!
Tell us a fact others may
not know about you?
! truly en\oy cooWingZ (hen we
tailgate before a Badger football
game' it isnXt your typical
hamburger and brats on the menuZ
!f it is a morning game' ! may cooW
french toast' eggs' pancaWes or
baconZ ! ha<e e<en cooWed fa\itas
and spaghetti at the later gamesZ
! liWe to mi_ it upZ 8ouX<e ne<er
had bacon until it has grill marWs
on it! !
I always get great service from your tech support. As a matter
of fact, I primarily use Parts Now! due to your Tech Support.
Bill Page, Lexington, VA
5
TECHNICAL
10 THINGS YOU SHOULD KNOW ABOUT FUSERS
The ne_t time you recei<e a fuser
error message' you may be able to
VuicWly sol<e the problem yourselfZ
ThatXs great news for time-star<ed
technicians who want to a<oid minutes on the phone with refurbished
parts pro<idersX ser<ice lines' or the
hassles of product returnsZ
Armed with the following checWlist'
you can reacVuaint yourself with
some Yfuser basics[' and a<oid frustration or an unnecessary returnZ The
10 Things You Should Know About
Fusers below is meant to be a memory \ogger about simple things that
may be o<erlooWed e<en by the most
e_perienced technician who gets
rushed by ha<ing too much to do and
too little timeZ 4<er the years' printers
ha<e e<ol<ed into highly comple_'
networWed' high-speed machinesZ
Dowe<er' they still retain the core
group of parts and other little things
that can be frustrating when trying to
ser<ice themZ
First' a bacW-to-the-basics reminder
of the critical importance of the fuser
in the printing process' for your team'
or for con<ersations with your
customersZ 5ssentially' without the
fuserXs proper function' the toner will
not be properly fused into the pageZ
!n the final stages of printing' the
printer passes the paper through the
fuser' which has an upper roller and
a lower rollerZ As the paper passes
through these rollers' a combination
of heat and pressure fuse the toner
6
with the fibers in the paperZ The fuser
rolls the paper to the output assembly'
and you ha<e your finished pageZ
Then the paper e_its the printerZ
The ne_t time you hit a fuser error
speed bump' we hope the 10 Things
You Should Know About Fusers help
you Yde-fuse[ your frustrationZ
Figure 1
1.There goes the heat 3see figure 78
!f you recei<e a A0 ser<ice error' or
eVui<alent' the fuserXs heat source
may ha<e burned outZ This is the
eVui<alent of walWing into a room'
flipping on the light switch' and the
light bulb burns outZ There is no foolproof way to pre<ent or predict when
the lamps will burn out in either
456 or refurbished fusersZ The
fuserXs necessary heat comes from
two primary sources: halogenGVuartz
lamps or ceramic elementsZ 4ne contributing factor can be shippingZ
Though it is rare' shipping may weaWen or breaW the filaments in the lamps
or cause the ceramic to cracWZ At
Parts Now!' we taWe special precautions with all pacWaging on fusers and
other refurbished parts to Weep this
occurrence to a bare minimumZ
2. Where’s the pressure?
!f proper pressure isnXt applied'
the fuser canXt functionZ A sign that
thereXs a lacW of pressure is an
improperly fused pageZ The pressure the fuser needs comes from
the LPe flower pressure rollerg and
springsZ The springs in the fuser put
pressure on the fuserXs lower pressure rollerZ eollers are a<ailable in
many different forms: foam' solid
rubber' multi-layer coated and other
materialsZ Some fusers can worW
with either a solid or foam LPeZ
The type of material used by the
456 is specific to each printerZ
Parts Now! uses the same type of
material as the 456' unless another Vualified roller passes our e_acting Vuality standardsZ For e_ample'
a foam roller could worW where one
would e_pect a solid rollerZ
3. Upper fuser roller (UFR)
@ust as it taWes two to tango' it
taWes two rollers to maWe a fuser
function properlyZ !f the LPe isnXt
the issue' itXs possible the upper
fuser roller fhFeg isZ hpper fuser
rollers come in many typesZ The
most common is an aluminum tube
coated with Teflon' or a similar
material' not unliWe what you
would find on your pans at homeZ
The way the coating is applied and
the cure temperature of the coating
are criticalZ !f the coating is nicWed
or scratched' toner can accumulate
on the upper fuser roller and transfer print defects to the pageZ !t is
normal for separation claws to
maWe marWs or thin lines on the
rollerZ This can happen e<en after a
page or two has printedZ !n this
case' the coating is not damaged'
but a line does appear on the rollerZ
To minimize hFe issues' Parts
Now! refurbished fusers ha<e a
brand-new hFe installed &00i of
the timeZ This means you can be
sure that youXll recei<e ma_imum
life and performance from this
component of your refurbished
Parts Now! fuserZ
Figure 2
4. Check the fixing film/sleeve
3and don9t belie$e the myths>8
Another fuser component that may
be the cause of a fuser malfunction is
the fi_ing film or slee<eZ !f the
slee<e isnXt turning properly' the
paper canXt mo<e through the printer
to its final printed stateZ There are
two common myths about fi_ing
film or slee<esZ 4ne myth is that the
slee<e must turn when the main
dri<e gear turnsZ (hen e_amining
the fuser' as you hold it in your hand'
the slee<e may or may not turnZ This
does not necessarily mean your fuser
is defecti<e' since fi_ing film fusers
rely on the paperXs thicWness to pro<ide the friction needed to rotate the
slee<eZ Another myth is that slee<e
color determines Vuality <see figure
-?Z This is simply untrueZ LiWe the
hFe' Parts Now! uses new slee<es
for filmsg in our refurbished fusers
&00i of the timeZ !f a slee<e is manufactured properly it will perform as
good as or better than the 456'
regardless of colorZ !nstead of color'
at Parts Now! we pay attention to
Vuality and pro<en performanceZ (e
use the same inspection process for
our refurbished fusers that the 456
uses on its fuser fi_ing films and
slee<esZ (e ensure the slee<e is correctZ They are run to lifecycle and
moreZ (hen you recei<e a Parts
Now! fuser' rest assured that we
ha<e put it to the test and that itXs
bacWed by a K-month warrantyZ
5. Check the fuser’s flags or sensors
All fusers ha<e sensing le<ers for
flagsg that must mo<e freely in order
to ensure proper printer functionZ
These flags tell the fuser or other
components inside the printer what
to doZ LiWe traffic cops who use flags
to direct cars' sensing le<ers fflagsg
guide the paper through the printer'
including the fuserZ (hen a traffic
copXs flag doesnXt worW' you get a
traffic \amZ !n a printer' if a flag
doesnXt worW properly' you get a
paper \amZ 8ou Wnow them as Y&3Z__
paper \ams[ or Y$Z__ \ams[ in
Le_marW printersZ Depending on the
type of error you recei<e' you can
determine which flag is causing the
problemZ Flags can be easily inspected prior to the fuserXs installation by
maWing sure they are secure and that
they mo<e freelyZ !f there are problems' in most cases' you can simply
snap or lightly bend the flags bacW
into placeZ
6. Levers: The ups and downs
of the fuser
Some fusers ha<e le<ers or spacers
placed in them to establish a gap
between the upper fuser roller and
the lower fuser rollerZ The le<ers
are meant to pre<ent flat spots from
de<eloping and in some cases' for
printing on en<elopesZ (hen they
are on the en<elope setting' toner
will not fuse properly on normal
paper thicWnessZ This is a <ery common complaint thatXs easily sol<edZ
!t only taWes a second to checW the
le<ers prior to fuser installationZ
Parts Now! fusers are always
shipped in the same orientation as
the 456' so you would be <ery
unliWely to encounter this issue upon
initial installation of Parts Now!
fusersZ Though it is something to
checWZ eemember to remo<e the
spacers if they are presentZ
7. Adjusting the printer’s
temperature
Some printers ha<e the option of
maWing temperature ad\ustments
to optimize printing for different
media types and paper thicWnessZ
At Parts Now!' we commonly hear
from field technicians that Y! ne<er
used to ha<e to turn up the fuser
tempZ[ !f you ha<e ne<er had to do
this in the past' consider yourself
lucWyZ But with todayXs increasingly
sophisticated printers' you may
encounter this in the futureZ
Sometimes fusers will properly fuse
the toner to the paper without these
ad\ustments' but it is important to
Wnow where they are and how to
ad\ust them for optimum printing
7
VualityZ !f youXre unsure how to set
the printerXs temperature' reference
the printerXs manual or contact
Parts Now! Tech Support' and weXll
point you in the right directionZ
8. Help! The fuser service
error is still there!
Another call we recei<e is' Y! put in
the new fuser and it still has the
fuser ser<ice errorZ[ This may happen with DP aR and older printersZ
!f this happens' it may be a good
time for you to taWe a coffee breaW
and checW bacW in a little whileZ
The printer may need to time-out or
power-down for up to $0 minutes
after the fuser ser<ice error appearsZ
!f you did not switch the printer off
fiZeZ the display reads 3+ serviceg
and you installed the new fuser' the
machine will Weep displaying the
error messageZ The printer needs up
to $0 minutes in a power-off condition in order to clear out the errorZ
9. Inputs and Outputs
4ther Wey parts on fusers are the
paper input ramps and output
guides fyou might Wnow these by
other namesgZ These components
allow the paper to enter and e_it the
fuserZ They should periodically be
checWed for any foreign material
that may be inside the printer that
may end up in the paper path in
front of the fuserZ The common term
Ypaper-thin[ was probably born out
of this situationZ The foreign material
need only be thicWer than Ypaperthin[ to cause a hang-upZ Parts Now!
conducts input and output checWs on
its refurbished fusers to remo<e any
8
tiny bits of dust or matter before the
refurbished fuser is shipped to youZ
But you may want to checW the input
ramp for a small nicW or burr' \ust in
caseZ These may occur during the
cleaning processZ (hile the fuser
may ha<e worWed in our test printer'
after shipping and cleaning' alignment may be slightly different and
could cause a \amZ !n most cases'
you can simply remo<e small burrs
with your fingerZ
!tXs also possible that the e_it
guides or rollers shifted during
shipping or while in the printerZ
Simply snap them bacW in lineZ
10. Check to see if it’s time
to shift gears.
All fusers ha<e dri<e trains fsmall
gear bo_esg that must mesh with
other gears inside the printerZ Parts
Now! conducts Vuality inspections
to ensure proper gear function in its
refurbished fusers prior to shipmentZ But the fuser relies on proper
alignment with other gear assemblies in the printerZ !f the printerXs
e_isting gears are se<erely worn
or seized' the newly installed fuser
dri<e assembly can be damagedZ
To a<oid this mishap' run a VuicW
checW of the old fuser for any gear
damageZ 6aWe sure all other gears
on the assemblies are functioning
properly prior to installing the
refurbished fuserZ This can pre<ent
damage to the newly installed fuser'
and ensure proper printer function
once itXs installedZ
TaWing a few minutes to reacVuaint
yourself with some of the basics on
how fusers worW can help to a<oid
some frustration or an unnecessary
returnZ (e hope 10 Things You
Should Know About Fusers enables
you to e_perience the satisfaction and
time sa<ings of being a Fuser SuruZ
Dowe<er' e<en the sa<<iest technician
needs a helping hand once in awhileZ
The e_perts in our Parts Now!
Technical Support Team are a<ailable
at &ZL00ZLLKZKKLL' 6onday ` Friday
7 am to 7 pm' to walW through issues
whene<er you need assistanceZ hntil
then' may the force of foolproof
fusing be with you! !
By Jon Mueller
Refurbished Product Manager,
Parts NoG!
Pam Olson
Editor
Jon Mueller
Anna Schryver
Larry Nelson
Jim Bethke
Service Today is a Parts Now!
publication with a mission to serve
as a technical resource for
printer repair technicians.
TECH TIP
50.5 SERVICE ERROR IN THE HP LJ
4200/4300 SERIES PRINTERS
Joncerns about the A0ZA ser<ice error in the DP L@ a$00Ga300 printer has been the most common
call recei<ed by Parts Now! Tech Support latelyZ Justomers belie<e they ha<e a defecti<e fuser
when they see the A0ZA ser<ice error in a$00Ga300Ga$A0Ga3A0Ga3aAmfp printersZ !n actuality' it is
not a defecti<e fuser but rather the wrong fuser has been installed in the printerZ Fusers for the
a$__Ga3__ are not interchangeable with each otherZ
42xx/43xx fuser and maintenance kit compatibility chart
4200
4300
4240
4250
4350
4345
Fuser
Fuser
Fuser
Fuser
Fuser
Fuser
RM1-0013
RM1-0101
RM1-1082
RM1-1082
RM1-1082
RM1-1043
Maint.
Maint.
Maint.
Maint.
Maint.
Maint.
Kit
Kit
Kit
Kit
Kit
Kit
Q2429A
Q2436A
Q5421A
Q5421A
Q5421A
Q5998-67901
So remember' when you recei<e a A0ZA ser<ice error' maWe sure you ha<e the correct fuser for the
printer you are repairingZ
Contact a Parts Now! account representative at 800.886.6688 to receive a copy of our HP and
Lexmark fuser chart to help identify the correct fuser needed for common printer models.
9
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MANAGEMENT
ACCOUNT REPRESENTATIVES
Jay Spaanem
President & CEO
Thad Bainbridge
Bill Bohne
Jim Breedlove
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Ext. 1269
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Kevin D. Guy
VP of Sales and
Marketing
James Evans
John Feldman
Barney Gugel
Darrel Hayner
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Rick Maharajh
Dave Martin
Ext. 1262
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Matt Sickler
Mike Tilley
Ken Wagner
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STRATEGIC ACCOUNTS
Chris Jankos
Director of the
Western Region
Michael Cox
Strategic Accounts
Manager
CUSTOMER DEVELOPMENT
Matt McLeish
Ryan Humphrey
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Ext. 1289
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CUSTOMER SERVICE
SUPERVISOR
CUSTOMER SERVICE
Clark Wilson
Sales Manager
Heidi Satterthwaite
Maria (Alex) Ackley
Donna Banfield
Christine Cassata
Marlene Espinal
Lori Farrell
Vito Griseta III
Vito Griseta, Jr.
Jacob Hagman
Ext. 1283
Ext. 1154
Ext. 1158
Ext. 1234
Ext. 1311
Ext. 1274
Ext. 1259
Ext. 1290
Ext. 1234
Lori Cerniglia
Sales Manager
10
Tamara Helmers
Shanee Ivy
Karen Krauth
Sylvia Martinez
Sylvia Medenwaldt
Kristin Severson
Dawn Vanderhoof
Ext. 1274
Ext. 1279
Ext. 1157
Ext. 1415
Ext. 1169
Ext. 1188
Ext. 1118
PARTS
PARTS
NOW!
POLICY
NOW!
POLICIES
PARTS NOW! WARRANTY AND RETURN POLICIES
WARRANTY POLICY
NEW PRODUCT
This includes OEM’s Equivalent to New (ETN) remanufactured product that has
been rigorously tested by the OEM to perform at the same performance levels as
a new OEM product. These products are sold by the OEMs as new product to
Parts Now! LLC.
Warranty: OEM only. Not warranted by Parts Now! LLC
OEM FACTORY REFURBISHED PRODUCT
Warranty: OEM only. Not warranted by Parts Now! LLC
PARTS NOW! REFURBISHED PRODUCT
The Parts Now! LLC Warranty does not apply to defects resulting from:
(1) inadequate or improper maintenance; (2) unauthorized modification
or misuse; (3) usage outside of the environmental specifications of the part
or product; or (4) improper site preparation and maintenance.
• Parts
1. Refurbished SX, LX, EX, EX+, 4019 and
4029 engine fusing assemblies and maintenance kits
Warranty: Twelve (12) months
2. All other refurbished parts
Warranty: Six (6) months
• Used Printers
1. As-is
Warranty: Guaranteed only to work upon arrival to the customer
We will repair or replace solely at our discretion.
2. Refurbished
Warranty: 90 days
We will replace or repair, at our discretion, the part or parts that fail
during the warranty period. This is a limited warranty and does not
cover cosmetic blemishes, scratches, and color defects.
PARTS NOW! PNO PRODUCT
Warranty: OEM only. Not warranted by Parts Now! LLC
DISCLAIMER OF WARRANTIES
THE ABOVE EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND
ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR
IMPLIED, ARE HEREBY DISCLAIMED, INCLUDING WARRANTIES
OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR
PURPOSE AND TITLE, AND ANY IMPLIED WARRANTY AGAINST
INTERFERENCE WITH YOUR ENJOYMENT OF THE PROGRAM
PROPERTY OR AGAINST INFRINGEMENT. YOU ACKNOWLEDGE
THAT NO EMPLOYEE OF PARTS NOW! LLC OR ANY OTHER PARTY
IS AUTHORIZED TO MAKE ANY REPRESENTATIONS OR WARRANTY
NOT IN THIS AGREEMENT.
RESPONSIBILITY FOR DAMAGE
•
•
We are not responsible for damages incurred in transit as our shipping
terms are FOB from our dock. The shipping carrier is responsible for
such damage.
We do not issue Return Merchandise Authorization (RMA) numbers for
products damaged due to shipping. We will place a new order for the
customer while the carrier is processing the customer’s claim. At such time
as the claim is resolved and payment is made, the customer will be credited.
RETURN POLICY
EXCHANGES
1. Requirements
Product exchanges must:
a) Be repairable (no alterations or physical damage)
b) Have a valid Return Merchandise Authorization (RMA) number
c) Be an exact equivalent of the product that we are sending to you
d) Be received by us prior to the RMA expiration date
e) Return shipping is the responsibility of the customer.
2. Return Process
When we receive the product for exchange, we will inspect it to confirm that
the product is correct and eligible for return. If the product is not eligible for
exchange, we will then notify you with an explanation and return the product
at your expense or dispose of the product at your direction.
3. Reimbursement
• Pre-credited advanced exchange
Upon inspection and acceptance of the exchange product, the open RMA
will be closed. If the exchange product is not accepted, open account
customers will have a core charge billed to their account. For customers
who have an advance core credit authorization on file, the core charge
will be placed on the credit card on file.
• Other advance exchanges
Upon inspection and acceptance of the exchange product, we will, in
our determination, credit the account of an open account customer, send
a refund check or issue a credit to a credit card account of a non-open
account customer.
WARRANTY RETURNS
1. Requirements
Product being returned to us due to defect or our error must be returned with:
a) A valid RMA number
b) A copy of the original invoice
c) ALL original packaging (if new)
d) The reason for return
2. Return Process
When we receive the product for warranty, we will inspect it to confirm that
the product is correct and eligible for a warranty claim. If the product does not
qualify under our warranty policy, we will then notify you with an explanation
and return the product at your expense or dispose of the product at your direction.
3. Reimbursement
We will, at our discretion, select one of the following options:
a) Replace the product
b) Repair the product
c) Credit you for the invoiced amount of the product (if the product is
not replaceable due to lack of inventory). Return shipping is the
responsibility of the customer.
OTHER RETURNS
1. Requirements
Manuals, printheads, consumables, and special order items are not returnable.
We will only accept for return product involving our error.
Product returns must:
a) Be returned unused within 30 days of purchase date
b) Have a valid RMA number
c) Be received by us prior to the RMA expiration dated
d) Have ALL original packaging (if new)
e) Return shipping is the responsibility of the customer.
2. Return Process
When we receive the return product, we will inspect it to confirm that the
product is correct and eligible for return. If the product is not eligible for
return, we will then notify you with an explanation and return the product
at your expense or dispose of the product at your direction.
3. Reimbursement
All product returns by customers, except for those resulting from our error,
may be subject to a restocking fee of 20%.
Upon inspection and acceptance of the returned product, we will, at our
discretion, credit the account of the open account customer, send a refund
check or issue a credit to a credit card account of a non-open account customer.
RMA PROCEDURE
Our sales representative will assign an RMA number to you. It is your responsibility
to put this number on the outside and inside of your returned product package to
insure adequate customer/product identification. Product returned to us without
valid RMA number identification will be refused by us. RMA numbers are valid
for 30 calendar days from the date issued.
RMA Return address:
Parts Now!
3150 Pleasant View Road
Middleton, WI 53562
11
ONLINE TRAINING SCHEDULE
Introduction to Printer Network Cards
Image Formation for HP Printers
Color Theory and Process
HP Color LaserJet 4600/4650**
Lexmark T Series*
HP LaserJet 4100/4050/4000*
HP LaserJet 4200/4250/4300/4350*
HANDS-ON TRAINING
AUGUST SCHEDULE
Monday, August 6
HP LaserJet 2100/2200/2300
Tuesday, August 7
Lexmark T Series
Wednesday, August 8
HP LaserJet 9000 Series
Thursday, August 9
HP Color LaserJet 9500*
Friday, August 10
DesignJet Fundamentals*
HP LaserJet 8150/8100/8000/5Si*
HP LaserJet 4345mfp*
HP LaserJet 2100/2200/2300*
MFP Fundamentals*
*The Image Formation course is a prerequisite
for all monochrome printer training courses.
**Color Theory & Process is a prerequisite
for all color printer training courses.
*A previous monochrome laser printer course is a prerequisite for this class.
**A previous Color class or Color Theory & Process is a prerequisite for this class.
Hands-On Training courses will be held at our state-of-the-art training facility in Middleton, WI. Further information on course details,
area hotels, and directions to the training site can be found at www.partsnow.com in the Technical Resources section or by calling
(800) 886-6688. Visit http://videotraining.partsnow.com for more details and for your free trial!
PRSRT STD
U.S. Postage
PAID
Madison, WI
Permit No. 367
JULY 2007, VOL. 16, NUMBER 6
HEADQUARTERS
3150 Pleasant View Road, Middleton, WI 53562
(608) 203-1500 • (800) 886-6688 • Fax: (608) 203-1460
www.partsnow.com
SOUTHEAST BRANCH: (800) 886-6688 • Fax: (954) 938-7256
1901 W. Cypress Creek Rd. Ft. Lauderdale, FL 33309
WEST COAST OFFICE: (800) 886-6688 • Fax: (510) 785-9611
21053 Alexander Court, Unit B Hayward, CA 94545
CANADA OFFICE: (877) 246-2133 • Fax: (450) 246-2102
32 rue Richelieu Lacolle, QC JOJ 1JO Canada