CSC Award of Excellence 2012

MINDS
WIDE OPEN
Leading
Edge
Forum
2012
CSC
AWARD FOR
EXCELLENCE
FOREWORD
2012 CSC
AWARD FOR
EXCELLENCE
Our purpose is clear: To deliver innovative business and
technology solutions that help our customers around
the world achieve meaningful results for their business.
The CSC Award for Excellence is a tribute to talent, skill
and ingenuity.
Presented annually, the CSC Award for Excellence
honors those individuals and teams that have
significantly advanced our clients’ business through
innovative solutions that realize maximum benefit for
organizations and their shareholders.
In these turbulent times, organizations must get the
most out of their IT investments to achieve their goals.
By staying abreast of emerging technologies and quickly
deploying innovative solutions, organizations can
remain competitive. Our success as a company comes
from the contributions of our employees to help clients
accomplish their business goals during both good and
bad economic times.
Recognizing such vital contributors is a core value of
our company. Even though only a select few receive
the award, the motivation and desire for excellence
that it inspires reach throughout the corporation.
These individuals represent all that makes CSC a great
company. We pay tribute to them and thank them for
their contributions.
1
ABOUT THE CSC AWARD
FOR EXCELLENCE
The CSC Award for Excellence is the most
prestigious honor for CSC employees. It is
given each year to recognize people who
deliver solutions and services that demonstrate the highest levels of innovation and
value to customers across our numerous
industries.
Hundreds of achievements have been
nominated for the award over its history,
representing the work of thousands of
top-flight technology and business specialists. The select few projects that are
chosen each year to receive the award
truly are best in class.
The criteria for the award mirror the
principles we apply to every client
engagement:
This year, five teams and one individual
behind ground-breaking achievements in
financial services, business transformation,
mobility, cloud and public sector receive
the CSC Award for Excellence.
Innovation — Use technology in creative
and unique ways
Leverage — Repeat what we’ve learned
across other domains
Proven — Deliver solutions that work
Value — Create qualitative and quantitative value for our clients
CONTENTS
Recipients
2012
CSC
Award for
Excellence
BPaaS Solutions Overcome Insurers’ Toughest Challenges
Louis Fields, John Husband, Eamon Kelly, and Jennifer Kesser�����������������������������������������������������4
The CSC Clinical Mobility Suite
Brian Ackland ��������������������������������������������������������������������������������������������������������������������������������������������������������� 6
Enterprise Cloud of the Future — Available Today
Sunil Bhargava, Pamela Casale, Gabe Kazarian and Enrique Valencia��������������������������������������� 7
High-Performance Business Transformation at China Pacific Life Insurance
Dominic Wong, Feng Rong Zhu, Edison Chiu and Xiao Zhan Zhang ����������������������������������������� 8
Mobile Solution for 16,000 Train Drivers
Cécile Anglada, Jérémy Goldschmidt, Christophe Lienhard and Olivier Seka ����������������������� 9
Securing the Mission with Enterprise Private Cloud
Jerry Bamgbade, Tom Fusting, J. Neil Kronimus and Joe Montione����������������������������������������� 10
Finalists
2012
CSC
Award for
Excellence
Architecting a Healthier Medicare and Medicaid Enterprise
John Dodd, Chander Ramchandani and Dhananjay Andurkar�������������������������������������������������������11
Data Migration Tool Helps Consolidate Operations
Amitava Ghosh, Craig Guinn, Srinivasa Chintagunta and Igor Reynov��������������������������������������11
Making Managed Security Services Transparent
Todd Pedersen, Charles Taylor, Otto Hofmann and Vikram Rajan ��������������������������������������������12
Managing Precious Water Resources with a Big-Data Tool
Shalini Jayasundera, J. Stephen Fries and J. Elise Tao����������������������������������������������������������������������13
Smart Engineering for Smarter System Performance
Colin Eby, Karthikeyan Ganesan, Chris Close and Mike Chapman ��������������������������������������������� 14
Unifying Disparate Communications
Gaurav Pandey, John Howell, Enrique Nunez and Kapil Singhal �������������������������������������������������15
Past Award Recipients��������������������������������������������������������������������������������������������������������������������������������������16
3
RECIPIENTS
BPaaS Solutions Overcome
Insurers’ Toughest Challenges
The world of workers’ compensation insurance can
be complex, as it means facing a maze of constantly
changing regulations and standards that often vary
from state to state. Recognizing the need for a lowcost solution that lets companies enter the market
more easily and with fewer risks, a team of CSC
insurance industry veterans developed the Workers’
Compensation as a Service (WCaaS) solution.
Revolutionizing the way workers’ compensation
insurers go to market, WCaaS exemplifies how CSC is
transforming our traditional outsourcing offerings by
moving core business processes to the cloud.
Nowhere is this more evident than in financial
services, where our Business Process as a Service
(BPaaS) for Insurance offerings, such as WCaaS,
allow insurance companies to deploy operations in
new markets in record time, scale up or down to
meet capacity, and lower the costs traditionally
associated with customized implementations.
Fast, Easy and Low Cost
Using an innovative delivery model, our CSC team
created a WCaaS solution that can be up and running
in just 45 days — compared to the industry average
of 9 to 12 months — and at a fraction of the cost of a
typical business process services arrangement.
CSC’s first WCaaS customer, a $1 billion global
insurance carrier, chose the solution as a fast way to
enter the workers’ compensation market with minimal
up-front costs. The company anticipated growing
LEADING EDGE FORUM | CSC AWARD FOR EXCELLENCE
4
LOUIS FIELDS, JOHN HUSBAND, EAMON KELLY
AND JENNIFER KESSER
CSC
recognized
the need for
a low-cost
solution for
workers’
compensation
insurance
that would let
companies
enter the
market more
easily and
with fewer
risks.
its workers’ compensation premium from $25 million
to $100 million within 3 years. This aggressive growth
strategy dictated a quick entry, and the company
was looking for the ability to scale operations up or
down based on market conditions. With deployment
to 50 states done within 45 days, WCaaS exceeded
client expectations for a quick start.
Standardization, Scalability, Flexibility
A key to WCaaS’ success is the expansive library that
CSC insurance experts built to serve as a baseline for
pre-populating the system with specific regulatory
information and other such data. Tapping into our
company’s insurance industry expertise, the development team defined industry standards for every
step of the workers’ compensation process for all 50
states, enabling rapid customer system deployment
and ensuring a continuously updated, compliant
platform. Insurance workers access the system via
an intuitively designed, browser-based console, so
non-technical professionals can readily configure
the system. Since formerly manual configurations
are now automated, insurers can readily enter
company-specific information and configure
workers’ compensation products in any state,
reducing implementation time and costs.
Companies can automate important functions that
are common to all insurance companies, such as
processing, distribution, billing, payments and claims.
These highly automated functions, when combined
with CSC’s expertise, free companies to focus and
execute on other strategic goals.
POINT IN® is a
registered trademark
of CSC or one of its
affiliates and is
registered in one or
more countries.
WCaaS includes CSC’s POINT IN®, the industry’s
leading policy administration system, used by more
than 100 carriers. With WCaaS, insurers access a fully
mature and continually upgraded system without
having to install software or hire additional processing staff. WCaaS also provides an innovative and
predictable pricing model; implementation costs are
fixed based on the number of states implemented
and the service package provided.
Overall, our BPaaS for Insurance clients can choose
the business services they need while taking advantage of the cloud’s flexibility. The solutions remove
barriers to entry for companies that have technology
or resource challenges.
Additional benefits provided by WCaaS and other
BPaaS for Insurance solutions, as for CSC’s other
“as a service” offerings, include:
•Standardized best practices and business processes
•Efficiency and quality improvements resulting from
automation via console
•Integrated and pre-populated solutions available
in the cloud
•Predictable production costs via consumptionbased pricing
•Energy and expense savings resulting from a
paperless office
5
RECIPIENT
BRIAN
ACKLAND
The CSC Clinical Mobility Suite
The CSC
Clinical
Mobility Suite
is providing
faster, more
convenient
access to
information
for clinical
decision
making. And
that means
the hospital
can provide
even better
care and
service for
patients and
families.
Doctors at a hospital group in Australia have
embraced a new mobile application, the CSC
Clinical Mobility Suite. Designed for iPads and
iPhones, this suite of applications provides access
to critical patient information in a stunningly
simple, “anytime, anywhere” way.
In its first deployment at Cabrini in Melbourne, the
CSC Clinical Mobility Suite is improving communication between healthcare professionals and their
patients: e.g., the solution lets doctors show patients
their lab or imaging results at the bedside and discuss possible treatments on the spot. Traditionally,
patient data has been accessible only via desktop
or laptop computer, not wherever the clinician
happens to be — at the hospital or on call.
Keep It Simple
CSC technologist Brian Ackland served as the CSC
Clinical Mobility Suite’s chief architect, leading the
code development and tapping into 20+ years of
healthcare software experience.
His view: Innovation is achieved in collaboration with
the client, and it must be practical. His goal for the interface design was to keep it simple and uncluttered.
Ackland conceived of an innovative design to record
clinical observations after watching nurses document
patient information with paper and pencil.
In one simple, clean interface, the solution brings together all the information that clinicians need. Patient
records are displayed immediately at the touch of
a screen. Clinical records such as vital signs can be
called up in an instant. Other key information, such
as medication allergies, is also available. And, doctors
and nurses can compile patient progress notes using
a social media-like interface.
The CSC Clinical Mobility Suite allows doctors and
nurses to perform a variety of activities, including:
•Record clinical observations
•Use a tablet’s pinch and zoom feature to examine
x-rays more closely
•Access patient information even when offsite
CSC’s Ackland also included in the suite an innovative
feature through which a patient’s vital signs are used
to calculate an Early Warning Score; the feature
works within an existing system designed to evaluate
a patient’s health. If the score is out of normal range,
an alert is automatically triggered.
Smart Design, Many Features
A “Bring Your Own Device” approach like the one
implemented at this hospital group is an optimal
scenario for hospitals because it gets mobile
functionality in the door.
The CSC Clinical Mobility Suite aggregates information pulled from an existing Web-based system —
data is stored on a Web server and not on the mobile
device itself. Clinicians simply type a URL into their
mobile browser and bookmark the application icon.
They must sign in to the application with a user name
and password, essential for security and auditing
purposes, and they are then immediately shown a list
of hospitalized patients under their care.
The suite’s mobile patient management and clinical
management features include:
•Online access to diagnostic results, with colorcoded flags for quick identification of unread or
abnormal results
•Structured patient lists by ward, doctor, department
•Ability to perform bed requests, patient transfers
and discharges
•Recording progress notes and past medical history
With these capabilities available at the touch of a
screen, Cabrini officials have faster, more convenient
access to information for clinical decision making.
And that means the hospital can provide even better
care and service for patients and families.
•Show patients their medical and imaging results
LEADING EDGE FORUM | CSC AWARD FOR EXCELLENCE
6
RECIPIENTS
SUNIL BHARGAVA, PAMELA CASALE,
GABE KAZARIAN AND ENRIQUE VALENCIA
Enterprise Cloud of the Future —
Available Today
BizCloud is an
on-premises
private cloud
that balances
risk and agility
for the
enterprise.
Many enterprises today want a managed service that
combines the best of public and private clouds:
Welcome to CSC BizCloud™, a first-of-its-kind solution
combining the security of an on-premises private
cloud with the elasticity and pay-per-use pricing of
a public cloud. This on-premises model provides the
balance between risk and agility that many enterprises are seeking.
Our BizCloud team forged key partnerships and
created a standardized delivery model so that
workloads like mail, ERP, virtual desktop infrastructure or custom applications can be deployed quickly.
Strong Partnerships, Standardized Services
CSC is
changing
the cloud
conversation,
with BizCloud
leading the
way.
BizCloud™ is a
registered trademark
of CSC or one of its
affiliates and is
registered in one or
more countries.
By partnering with leading cloud players VCE, VMware,
Cisco and EMC, the BizCloud team provides bestin-class technology and service delivery across all
aspects of a cloud deployment, anywhere in the world.
Our team built and tested the offering to be as agile
as our customers want to be. We built the offering
from the ground up, standardized essential components: the Global Service Center and service levels, rate
cards, orchestration portal, billing and service catalog.
With the technology and partnerships in place, the
team needed an innovative business model to make it
work. CSC created a pay-per-use model for a private
cloud that has never been offered before. This is a key
competitive differentiator for CSC in that BizCloud
requires no capital investment by the customer and
gives users access to capacity on demand. The business model uses services that are standardized, have
shared risk models and provide an opportunity for
automation, to contain costs and improve service delivery. This is made possible, in part, by the licensing
arrangements for the converged infrastructure,
Vblock from VCE, and software from strategic
market leaders like VMware and Cisco. CSC and these
companies share the risk, based on our confidence
that once clients try BizCloud, they will want to use all
the capacity available to them.
Quick Start, Competitive Advantage
Whereas a traditional private cloud deployment often
takes months, BizCloud is ready for workloads in
just 10 weeks. BizCloud has proven “addictive,” our
customers say, because it is easy to virtualize,
workloads are simple to add, and all the data is
highly secure. More capacity is always available,
and the customer can simply scale back when
demand recedes. With BizCloud, our customers:
•Reduce risk: Manage risk and security with an
on-premises solution and lower financial risk by
eliminating capital investment
•Preserve capital: Gain greater control by shifting
traditional infrastructure capex to cloud opex
•Act agile: Say yes more often to strategic initiatives
that enable a mission, open new markets and create
new revenue sources
•Go global on a standard system: Rely on a predictable service and have confidence in the standard
operating environment and repeatable best
practices for monitoring and maintenance that use
ITIL-based, follow-the-sun support
Our team had a vision that BizCloud, with minimum
volume commitments, could be sized for many types
of organizations and budgets. The pricing structure
is unique: Capacity exceeding that available with the
monthly commitment is billed from the same rate
card as the public cloud models offered from the CSC
cloud data centers. This also enables organizations
to realize the benefits of hybrid cloud, moving workloads between cloud models and virtualized
infrastructure on their own premises.
A number of industry-leading Fortune 500 companies are using BizCloud to enhance their computing
environments:
•FIAT is using CSC BizCloud to create a customerfacing, build-to-order portal for on-time launch of
the FIAT Panda.
•Motorola is using CSC BizCloud to host its global
ERP system enabling the backbone of the business.
In summary: Through a unique combination of financial and technological strategies, CSC is changing the
cloud conversation, with BizCloud leading the way.
7
RECIPIENTS
DOMINIC
WONG
FENG RONG
ZHU
High-Performance Business
Transformation at China Pacific
Life Insurance
The project’s
aim was to
consolidate
38 separate
life insurance
systems ...
into one
centralized
system, so
the company
could compete more
effectively.
How do you migrate 170 million life insurance policies
from nearly 40 systems into one seamless operation?
The undertaking, almost unfathomable, was at the
heart of one of the insurance industry’s largest
business transformation projects, at China Pacific
Insurance Company (CPIC).
Our CSC team helped CPIC create a high-performance
IT environment that is now enabling improved service,
faster introduction of new products and increased
competitiveness in the global marketplace.
Mind Boggling in Scale
The project’s aim was to consolidate 38 separate life
insurance systems spread across CPIC’s branches in
China into one centralized system. Even by CSC standards, the scale of this migration was mind boggling:
•Data of 115 million policyholders; 170 million
insurance policies
•Support for 80,000 transactions per hour;
15,000 CPIC employees and 210,000 agents
•12 terabytes of data clustered on 128 CPUs
The project began with CPIC’s decision to license
CSC’s FUTUREfirst®/Asia insurance policy administration software (GraphTalk A.I.A®, in other global
regions). CSC’s financial services team in Asia worked
with the CSC Performance Engineering group to devise architectural strategies to guide the implementation. Our team developed a scalable data warehouse
model to address the massive scalability needed,
and a first-of-its-kind Insurance Industry Data Model
(IIDM) to support business intelligence.
FUTUREfirst® and
GraphTalk A.I.A® are
registered trademarks
of CSC or one of its
affiliates and are
registered in one or
more countries.
Next, our team focused on developing a system that
would standardize processes across CPIC to provide
consistent and timely financial reporting and allow
CPIC to introduce new products faster — essential for
competing in China’s newly opened market.
LEADING EDGE FORUM | CSC AWARD FOR EXCELLENCE
EDISON
CHIU
XIAO ZHAN
ZHANG
Massively Parallel Processing
CPIC realized that to compete effectively, it needed to
revamp its IT systems. Given the data volumes and
transaction speeds required, that meant deploying
massively parallel processing. The solution’s many
innovations included:
•Massive parallelism on FUTUREfirst®/Asia processing:
We streamlined data access, ensuring that no parallel data streams would touch the same data during
processing. Our enhancements enabled highly
parallel batch processing.
•Insurance Industry Data Model: We created a central
data hub for customer relationship management,
marketing and sales, risk management, underwriting
and financials. The model also included a set of key
performance indicators (KPIs) to support management decisions. These comprehensive capabilities
make our IIDM a first in the insurance industry and
a solution that can be applied to any insurance
processing environment.
•Online data conversion: CPIC migrated branch by
branch, converting small quantities of data at a time.
Data was converted online alongside production
processing, using spare computing capacity. This
eliminated the need for any downtime or weekend
batch conversions.
With the new system in production, CPIC has established processes for maintaining more than 1,500
insurance products. Employee access to enterprise
data has dramatically improved, and month-end closing
processes can now be completed in less than 3 hours
instead of 10 days.
Implementing FUTUREfirst/Asia enabled CPIC to
centralize its data, allowing the company to maintain
greater control, achieve higher standardization and
reduce IT costs. The data model is now the foundation of CSC’s insurance business intelligence offering,
Insurance Optics™, which includes IIDM.
In recognition of the project’s success, CPIC received
the prestigious Model Insurer of the Year 2011 Award,
presented by Celent, a leading financial services
industry research and consulting firm.
8
RECIPIENTS
CÉCILE ANGLADA, JÉRÉMY GOLDSCHMIDT,
CHRISTOPHE LIENHARD AND OLIVIER SEKA
Mobile Solution for 16,000
Train Drivers
For a
missioncritical mobile
solution for
16,000 train
drivers, CSC
helped SNCF
every step of
the way.
Want to drive a train across France, hassle free?
There’s an app for that: A CSC-designed system is
enabling train drivers in France to use a smartphone
to perform essential tasks such as checking planned
routes, driving trains and filing required daily reports.
France’s national, state-owned railway company,
Société Nationale des Chemins de Fer Français
(SNCF), is one of the world’s largest rail operators,
managing more than 15,000 trains daily across
20,000 miles of track. SNCF employs 16,000 train
drivers to operate both passenger and freight trains,
in urban as well as rural settings.
Train drivers wanted a mobile solution that would
free them from cumbersome paperwork. Our CSC
team responded by developing a breakthrough solution being embraced by SNCF drivers across France.
On the Right Track
Trains have no autopilot capability; drivers must
be constantly aware of all that is going on inside
and outside the train. Our team’s solution is built
on CSC’s transportation industry leadership and
expertise in mobile applications. We defined,
designed, implemented and rolled out the solution:
•HTC Touch HD smartphone kit, with a rough casting
design to fit each train’s and driver’s requirements
•Customized smartphone application, designed with
an eye toward safety, and introducing business
innovations like GPS
•Adaptable driver information hub, able to manage
incoming/outgoing data with near-real-time accuracy
•Website to access and manage main operational
and management key performance indicators
•High-availability business and technical help desk
organization that drivers can count on for backup
and support 7 days a week, 24 hours a day
With the new system, drivers use smartphones to
access trip preparation information, such as a scrolling
timetable. Drivers can also track their train’s progress
using GPS technology and tap into initially completed
mission reports, which they can modify and file at the
end of their journey. Drivers also tested an internal
social network, now scheduled for full rollout.
A Pragmatic Approach
CSC helped SNCF every step of the way: Our team
had 120 train drivers test the prototype technology to
validate project scope and solutions. We then spearheaded integration and rollout of the mobile solution,
which included business change management, operational follow-up, backup and help desk solution design
and implementation.
Today, the solution’s benefits to SNCF include:
•Reductions in both operational tasks and error rates
•Optimized distribution of route planning, including
last-minute orders
•Electronic, end-to-end processing of daily reports
from train drivers to back-office
•Enhanced management of critical driver activity data
•Better management of train operators
Our team leveraged CSC’s agile project management
approach, engaging SNCF and CSC business and IT
teams and demonstrating the method’s efficient use
of short cycles and time boxing. This was SNCF’s first
time using agile methodology for a project of this
magnitude
The solution is the largest enterprise mobile project
in France to use only commercially available mobile
devices, which our team recommended for the
robust functionality and to ensure user acceptance.
With the improved operational excellence, agility,
security and human resources management, SNCF
considers this solution a strategic differentiator from
its partners and competitors looming on the horizon.
9
RECIPIENTS
JERRY BAMGBADE, TOM FUSTING,
J. NEIL KRONIMUS AND JOE MONTIONE
Securing the Mission with
Enterprise Private Cloud
Application
development
and testing
activities ...
are now
much more
accessible and
affordable.
To cut costs, new mandates require U.S. federal
government agencies to consolidate their IT assets
and embrace cloud computing to meet the growing
demand for IT services.
CSC is helping one client save money through
deployment of an innovative private cloud solution
— which is reducing the agency’s development time
while increasing scalability. CSC’s solution, Development/Test as a Service (DTaaS), is the first federal
enterprise-class cloud deployed in a client’s data
center that meets the new standards. The DTaaS
initiative combines our long-term government experience and cloud computing and security expertise.
Agility Through Self-Service Provisioning
With multiple sub-agencies and over 200,000
employees, this U.S. federal government client was
challenged to reduce costs, maximize existing
resources, improve speed to market and maintain
better control over assets. The agency’s leadership
aimed to accelerate IT service delivery by moving
hosting of development and test services to their
own enterprise data centers.
Our CSC team’s DTaaS solution accomplished this
goal by migrating service delivery to a cloud-based,
pay-per-use computing environment. Application
development and testing activities, previously costly
and cumbersome, are now much more accessible
and affordable. DTaaS removes bottlenecks through
self-service provisioning, enabling developers to
deliver solutions in less than a day.
The offering includes a vertically integrated stack
of server, storage and networking hardware and
software to facilitate sharing, reuse and dynamic
resource allocation. The environment is based on an
x86 VMware, Cisco and NetApp platform. Key features include advanced automation and integrated
LEADING EDGE FORUM | CSC AWARD FOR EXCELLENCE
data protection and an efficient, always-on infrastructure with elastic scalability, with the ability to migrate
applications and data across it.
Using a distinctive Platform as a Service model, our
team designed DTaaS to provide a common operating, development and testing environment that
removes siloes and speeds up developers’ work
quality and efficiency.
Unique Billing System
Our team built the DTaaS private cloud with secure
multi-tenancy architecture so that separate applications or agency organizations can share the same
server, storage and networking resources, yet remain
in complete isolation from one another. DTaaS creates
reusable cloud tools that include a self-service portal
and components that can be easily transferred to
other cloud platforms.
DTaaS provides a transformational alternative to the
way our client procures services. The procurement
model is similar to that of a bank account: Our client
controls the amount of funding for each group using
the service. This unique billing system lets agency
developers monitor their capacity and budget,
while giving the agency a high level of visibility.
The business benefits to our federal government
client have been numerous, including significant cost
savings in areas such as IT energy consumption.
DTaaS has also reduced development procurement
time to just days; reduced time for getting a new
developer on board; and reduced systems and
application development time by months — all while
offering significant cost savings potential.
In a world of tight budgets and doing more with less,
our team created an innovative system that delivers
value and flexibility while helping our government
client move to an “as a service” economy. By
embracing cloud computing, the agency can now
scale resources up and down as needed, and maintain an unprecedented level of visibility and control.
10
FINALISTS
Architecting a Healthier Medicare
and Medicaid Enterprise
John Dodd, Chander Ramchandani and
Dhananjay Andurkar
Information about this project is not available.
Data Migration Tool Helps
Consolidate Operations
Amitava Ghosh, Craig Guinn, Srinivasa Chintagunta
and Igor Reynov
Data migration done well can work wonders for
an enterprise because it speeds time to market for
the business. The Dynamic Data Migration Factory
(DDMF) is assisting a multinational company in successfully consolidating its pan-European operations.
With the help of CSC’s DDMF, our client, a global
health sciences leader, is completing a massive ERP
consolidation project. Previously, its businesses in
more than 15 European countries had their own
applications and custom business processes. Each
country’s operations are now being migrated to
common software.
The CSC team had initially developed a data migration tool called Rapid Application Data Exchange.
They developed DDMF to extend the capabilities of
Rapid Application Data Exchange and help our global
health sciences client save time and money.
At the core of data migration is a common technique
called ETL (extract-transform-load) used to extract
data from a source, transform it as needed and
deliver it to the targeted data warehouse. The team’s
Rapid Application Data Exchange solution created
high-performance ETL processes and reduced
development and testing efforts for data migrations;
DDMF further accelerates this.
DDMF makes innovative use of standard technology
by combining diverse techniques into a single,
architecturally elegant solution. The result is a highly
scalable data migration accelerator, known as a
“Factory.” The solution’s design and success hinge on
standardized input and output interfaces, a unique
metadata design to house a rules engine for the
conversion factory, and innovative code to consume
the metadata and generate dynamic conversion
ETL processes.
The rules engine is configured and maintained
outside the ETL programs. The rules engine, wrapper
ETL programs and Rapid Application Data Exchange
plug-ins were generic enough to handle data
coming from any European country and apply
country-specific business rules for data conversion,
hence eliminating the need to customize ETL scripts
and increasing reusability. This was a major
breakthrough.
Our CSC team enabled incremental implementations
across multiple countries, requiring only configuration adjustments rather than code development. The
most significant results of using DDMF were a major
reduction in number of ETL programs and testing
complexity, and adaptability to requirement changes
and country-specific needs.
In addition to this health sciences client, many other
CSC customers are benefiting from this Data Factory
solution. Despite the complexity of migrations it can
handle, the solution is unique in its simplicity; it is
easy to deploy and quickly hand off to our customer’s
IT staff for subsequent iterations, which can be
performed efficiently and cost-effectively.
11
FINALISTS
Making Managed Security
Services Transparent
Todd Pedersen, Charles Taylor, Otto Hofmann
and Vikram Rajan
An enterprise’s IT security is essential and often not
readily understood. CSC created the Pulse Security
Portal to enable its managed security services clients
to view, explain and report on events in their IT environment. Pulse provides immediate and clear insight
into a client’s IT risk and compliance posture with
information that is easy to understand by IT and
business people alike.
Often, even when the security posture is good, there
is not an overall depiction of the security state. This
is a key reason why clients are often in a state of
“security blindness,” with a security posture that is
either misunderstood or incomplete, and they are
unable to answer basic questions. When deployed in
conjunction with Security Information Management
(SIM) technologies and other CSC managed security
services, Pulse provides an unprecedented, comprehensive source from which to view a client’s security
posture. It is a tool that greatly reduces the blind
spots — achieving a major improvement in what is
called “situational awareness.”
Pulse provides unique functionality to view, correlate
and interact with data from multiple security technologies in a single place. One client called Pulse “my
single pane of glass into my security environment.”
Other innovative features include:
• 24x7 visibility of security status via the Internet
•Immediate access to detailed log and incident data
to enable analysis and support incident response
•Executive-oriented dashboard views to provide
performance metrics and insight into return on
investment for security spend
•Simple user-querying methods and streamlined
navigation
•Two-factor and password level authentication
•Report repository for daily, weekly and
monthly reports
Pulse is a key differentiator for CSC in the managed
security services market, Pulse can also be used to
support audits and forensic investigations.
With outsourced managed security services, client
organizations traditionally give up visibility and
control of their security environment. This is a major
complaint of customers contemplating a move to
outsource these services. However, unlike other commercially available security tools, Pulse gives CSC’s
clients access to the data derived from the managed
security services. In this way clients retain the
visibility and control of in-house service delivery while
reaping the cost-effectiveness of managed security
services. This balance marks a strategic new benefit
for both our clients and CSC, and an important
development in this market.
The portal presents data from multiple security technologies and provides tools to interact with those
services, such as dashboards, integrated ticketing,
device health views, reporting, documentation, data
correlation and the latest security news and information feeds from industry-leading, reliable sources.
LEADING EDGE FORUM | CSC AWARD FOR EXCELLENCE
12
FINALISTS
Managing Precious Water
Resources with a Big-Data Tool
Shalini Jayasundera, J. Stephen Fries and J. Elise Tao
Changes in climate directly relate to changes in
water levels, water quality, hurricanes and floods,
all of which have crucial implications for the supply
of clean drinking water and safe provision of wastewater services. CSC helped the U.S. Environmental
Protection Agency (EPA) develop a software tool
that provides water utilities with the decision support
needed to plan for climate change impacts and
protect the nation’s water systems.
As part of our support for EPA’s Climate Ready
Water Utilities initiative, our CSC team worked collaboratively with EPA staff to design, develop, pilot,
release and conduct training and outreach on the
Climate Resilience Evaluation and Assessment Tool
(CREAT). This software solution is helping drinking
water, wastewater and stormwater (water sector)
utility system owners and operators assess their
risks and implement long-term water management
strategies. Our approach guides utility risk managers
and capital planners to make assessments of climate
change threats broadly and holistically, limiting
tendencies to focus on singular scenarios and
one-off, quick-payback strategies.
CREAT brings together our 30-year legacy of
science and engineering subject-matter expertise
with software development best practices to provide
a big-data tool to support climate-related decisions.
The tool provides users with the right information in
the right format, by digesting complex National
Climate Assessment (NCA) data. The resulting output
generated by CREAT advises water sector users on
possible threats. CREAT provides a series of riskreduction and cost reports that allow utility
operations and planning staff to evaluate adaptation
options and plan long-term strategies.
risks, providing locally relevant climate projections
derived from big-data analytics, and guiding water
experts through a risk assessment process to consider
actions that mitigate risks. As a result, CREAT helps
utilities — and their rate payers — to plan for strategies to mitigate the potential cost impacts associated
with damages to water and wastewater infrastructure.
CREAT supports “no regrets” business decisions
for the water sector, and the software can be easily
adapted to address other industries’ needs for risk
or threat assessment. (“No regrets” means that decisions based on potential climate threats also provide
other benefits.) With CREAT, robust risk assessments
can be conducted; they may include cataloging assets,
identifying threats based on historical and projected
climate data, and reviewing strategy libraries to
select adaptive measures to mitigate specific climate
change impacts.
Fundamentally, CREAT’s software framework
addresses organization, assessment and planning
issues. Two of the largest water systems in the
United States are already using the tool to assess
climate risks for their water infrastructure planning,
and hundreds of users have downloaded the tool.
CREAT successfully melds CSC’s expertise in climate
science, engineering, risk management and software
development, making us uniquely qualified to address
big-data climate change and risk management
problems.
The tool’s capabilities include adopting climate information for threat vulnerability analysis, assessing
changes to existing risk profiles as well as emerging
13
FINALISTS
Smart Engineering for Smarter
System Performance
Colin Eby, Karthikeyan Ganesan, Chris Close
and Mike Chapman
Performance engineering is often reactive, with
problems typically identified too late to be properly
fixed in adequate time. To stay ahead of the game,
our CSC team developed a sophisticated set of
processes and tools for creating and processing
system performance data. This solution enables cost
saving on one of the world’s largest IT projects by
automating creation of both broad and deep
performance analysis.
CSC’s work on a patient management system
implementation for a large national healthcare
system created a pressing need for a performance
data handling solution. This solution was built to
address large volumes of production and test data.
Large-scale systems need extensive testing before
engineers can assess performance. However, customizing the approach and tooling enabled parallel
detection and correction of performance problems
early in the development life cycle, before going live.
CSC’s solution provides one complete patient record
that can be accessed across all care settings within a
local health community and beyond. It provides bed
and clinic management for organizations from the
largest to smallest. When first deployed, the system’s
usability was sometimes affected by slow response
times, consuming very high levels of server resources.
If these problems had not been corrected, CSC
would have needed to partition the system into
multiple environments and invest in expensive
additional hardware.
Instead, our team developed a testing regime to
overcome capacity and performance issues. Test
instrumentation collects detailed information on
application transactions. Our approach uses those
test results and production monitoring to prioritize
fixes to system objects with the greatest impact on
resource consumption. Traditional projects don’t use
this cost-based method to define the most important
issues: This solution responds to this problem.
Key features of the solution’s framework include:
a detailed transaction benchmarking test process
(which provides accurate resource costs by synchronized transaction test scripts), automated data
processing of transaction benchmark results,
automated report generation, static analysis of the
applications code, and an enhanced prioritization
and ranking process based on workloads. The
performance management process unifying these
elements avoids project sign-off delays, SLA penalties,
capital overspend, reputational damage and
associated costs.
This solution is already delivering a number of key
benefits to our client’s program. Server CPU cost is
greatly reduced on the main application database,
accounting for significant cost savings.
This solution is applicable to large, complex enterprise
systems across most industries.
LEADING EDGE FORUM | CSC AWARD FOR EXCELLENCE
14
FINALISTS
Unifying Disparate
Communications
Gaurav Pandey, John Howell, Enrique Nunez
and Kapil Singhal
Today’s workers use a hodge-podge of communication devices and services: office phones, desktop and
notebook computers, mobile phones, tablets, work
email, personal email and instant messaging services.
When these devices and services are not linked,
employee productivity drops due to redundancies,
limited availability of applications on all devices, and
inability to easily locate and communicate with
people across multiple devices.
However, a new CSC offering that uses “presenceenabled” communication changes all that. CSC’s
Unified Communications as a Service (UCaaS)
is suitable for national, multinational or global
enterprises from all industries that are striving to
improve communication and collaboration capabilities, enhance productivity and accelerate business
processes. UCaaS displays a person’s presence
across multiple devices (e.g., whether that person is
available by office phone, PC, mobile phone or video),
thereby indicating the best way to make contact.
UCaaS enables anytime, anywhere, any device access
to people, data and applications.
Developed by a team at CSC, UCaaS combines voice,
multimedia, unified messaging, presence management, mobility and automation into a suite of services
on a single platform.
UCaaS provides utility-oriented pricing and standardized delivery and support, speeding deployment and
reducing support costs by leveraging repeatable
processes and services globally. We deliver advanced
communication services at a predictable and
competitive price determined by the functionality
required and services consumed. Unlike our competitors, we specialize in integrating and supporting
best-of-breed heterogeneous platforms. We leverage
our expertise and market perspective to help customers build a communications vision and roadmap
that align with organizational goals, preserve and
extend the value of existing investments, and help
determine the best ways to leverage diverse delivery
models such as cloud, utility, hosted and on-premise
solutions. Our customers get the full benefit of a
UCaaS solution deployed and managed by CSC, without having to develop and implement it themselves.
UCaaS capabilities include:
•Single number reach — reduce costs and improve
communications by reaching individuals through
one number
•Mobile device integration — accelerate decisionmaking by integrating employees’ mobile devices
into the company’s overall UCaaS strategy
•Presence — make faster, more informed decisions
based on the status of the party or device being
contacted
•Instant message/chat — communicate quickly with
the right chat tool
•Soft clients — access all UCaaS features from any
device, whether desktop or mobile
•Audio/video/web conferencing — integrate audio,
video and Web conferencing for a richer, more
efficient collaboration experience
The UCaaS solution is reducing administration costs,
minimizing telephone toll expenses and increasing
employee productivity. CSC has deployed UCaaS
for a number of federal government and financial
industry customers and has launched pilots with
customers in the manufacturing, aerospace and
defense, and chemical, energy and natural
resources industries.
15
PAST AWARD
RECIPIENTS
2011
Air Traffic Flow Management: The FAA
Strategic Platform for the Future
Jim Hayes, Michael Hennig, Craig Kim,
Jim Nicolini
Connecting Harsh Environments:
Industrial Wireless Service
Murray Wales, Adam Dale, Ruth Lewis,
Colin Wong
Industrializing the Zurich Global Life
Proposition
Bob A. Riddler, Philip Burke, Neil Trussler,
John P. Bourke
Post-Merger Integration: Transforming
Business and IT Processes for a Global
Paper Distributor
Guillaume Rivet, Marc Sulmona,
Susanne Williams, Susana Lara
Score IO — A 3D Command and Control
Application for Situational Awareness
Michael Tran
ViCeMonitor Pro: Management Suite for
Virtual and Virtualization-Based Cloud
Computing Environments
Erik Franz
2010
Applying Innovative Software Processes
to the Hubble Space Telescope Repair
I-Ming (Annie) Chien, Dennis P. Garland,
Michael Kelly, Wendy Lindboe
Automation of Land Registration
in Denmark
Ulla Tonne Bech, Hans L. Jayatissa,
Henrik Korsbæk, Claus Ljunggren
Eco Orange: Turning a Recycling
Program into a New Customer Offering
Jean-Vincent Cazaux, Olivier Douville,
Maryna Fedrigo, Sébastien Marie
An Internet Transformation Program
Positions Fnac.com as the Leading Web
Merchant in France
Laurent Atlani, Frédéric Bouin,
Ali Haghipour, Joseph Tempier
Launching NASA/JPL into the Cloud
Virinder Dhillon, J. Neil Kronimus,
Todd Lucas, Joseph Marphis
Swiss Rail Control System: High
Availability to Increase Network
Capacity and Punctuality
Frédéric Auberson, Gilles Iachelini,
Matthias Krista, Benedikt Soom
2009
A CSC-Managed Mobility Service for
Royal Mail Group’s Tracked+ Product
Launch
Suzanne Cannon, Lance Illsley,
Mike McKechnie, Colin Walker
eJustice SOA — Service-Oriented
eProcessing and Case Management of
Law Violations
Rüdiger Eggers, Roland Heinrichs,
Stefan Knopp, Guido Reiff
WikonnecTSM — Harnessing Social Power
for CSC’s Property and Casualty
Insurance Community
Carolyn Emerson, Bob Evans,
Divya Khanna, Medha Sutaria
World’s Largest Healthcare Informatics
Data Warehouse
John B. Clark, Jr., Amitava Ghosh,
Craig Guinn, Kumar Chebrolu
2008
Billetel — The French Leading
Ticketing System
Emmanuel Lecomte, David Massou,
Viêt-Hung Alain Nguyen, Joëlle Sikorav
Implementation of Broadband Internet
Onboard Thalys High-Speed Trains
Cécile Anglada, Anne-Sophie Lefeubvre,
Patrick Sautin, Gilles Viennois
Innovative Flexible Grid Solution
Nigel Healy, Ian McKay, John Rawlins,
Paul White
Robust Mobility — Any Device,
Any Data, Anywhere
Paul Bergman, David Greer,
David Hungerford, Michael Riedel
Underground Traffic Information and
Safety System
Kobus Du Plessis
Mobile Maintenance for Aircraft at
European Airport
Laurent Bourdery, Antoine Lapert,
Christophe Lienhard, Vincent Roullet
OASIS — Optimization Assessment and
Systems Integration Study
Billy Rollin, David Baird, Michael Paxson,
Randy Arthur
LEADING EDGE FORUM | CSC AWARD FOR EXCELLENCE
16
2007
Agility in Government: IRS Integrated
Financial System
Alexander Flom, Mary L. Pollard,
Charlotte D. Retief
Border Control System
Gianrico Bernabei, Luca Bovenzi,
Alberto Buonocore Caccialupi,
Giuseppe Ingoglia
FlowViewer: What’s Really Happening on
Your Network
Joe Loiacono
Military Aircraft Safety and Operational
Readiness for Today’s Warfighter
Miguel A. Morales, David S. Dennison,
Darren Braynard, Debasish Ray
Mobile-Enabling a National Utility
Provider’s Field Force
Bernard Chartier, Jérémy Goldschmidt,
Florent Lothon, David Massou
QBOP: Supporting Germany’s
Air Security
Oliver Charles Burghardt, Christina Noelle,
Stephan Krause, Jan Engel
Server Transformation Core
Team Process
Michele Boone, Michael Paxson,
Billy J. Rollin, David P. Sanchez
2006
BundOnline2005
Boris Neutzler, Ernst Dieter-Wallrodt,
Markus Schmitt, Dr. Wolf Zimmer
CTMS — Managing Transportation
Beyond Roads and Bridges
Jason A. Westra, Ramesh Vellanki
EADS Astrium — European Process and
IT Integration
Alain Chansy, Jean-Pierre Kirch,
Lothar Weberring, Pierre Nivelle
FraudVision™: A Software Application for
Automatically Detecting Counterfeit and
Forged Checks
Babur Nugmanov, Charles Engan,
John Lee, Yekaterina Blinova
Project Columbia: Achieving the
Impossible
Davin Chan, Ed Hook, George Myers,
Herbert Yeung
Service-Oriented Architecture (SOA)
Framework for Enterprise and Solution
Architecture
Gerald Love, Gordon W. Babcock,
Richard A. Reba, Jr.
2005
A Digital Identity Every Citizen
Can Afford
Daniel A. Frauman, Marc Stern
EPA Central Data Exchange Network
David J. Dundua, Glenn S. Tamkin
Flight School (FSXXI)
Palmer J. Penny, Charles R. Ridenour,
Everette L. Roper, David W. Swank
FnacMusic — the New, e4 Compliant
Music Store
Luc Pannetrat, Gilles Le Caro,
Stéphanie Tostivint, Christophe Francisci
Fully Converged Network
Don Harden, Larry Jones, Neil Moodie,
Andy Sykes
Mobile Self-Service Airline Check-In
Johan Bygdén, Gunnar Dageryd,
Carl Stålhandske, Carl Ullman
2004
A New Electronic World Transforms
Aircraft Production
Sébastien Merle, Adel Ouederni,
Karl Schubert, Sabine Zilberas
Able Dragon Anti-Ship Missile Concept
Anthony Bartos, Rich Robertson,
Raul Rodriguez, Kevin Veach
Automated aCCount QUery Information
System (ACCQUIS)
Axel Bender, Roland Heinrichs,
Stefan Knopp, Paul Thiele
CSC’s True 7x24 Operation
Mike Dyer, Andy Galat
Joint Strike Fighter Data Exchange Tool
Andrew Brancuccio, Brendon Han,
Ronald Reinhart, Raymond Vogel
U.S. Army Logistics Modernization
Program
Quentin K. Fisher, Kenneth Muss,
Larry Nansel, Paul Solomon
2003
Baggage Logistics Plan
Stephane Berthier, Eric Billhouet,
Chantal Carraud, Christophe Lienhard
Bringing i-mode to Europe
Holger Baten, Alexander Herzlinger,
Andreas Kattus, Erhard Philipp
e-Vergabe Digital Procurement System
Stefan Knopp, Wolfgang Krämer,
Joachim Schäfer, Paul Thiele
@First™ and PATRIOT Protector™
Progress Q. Mtshali
Nanodevices for Computing
and Communications
Manjeri P. Anantram, Cun-Zheng Ning,
Deepak Srivastava, Toshishige Yamada
17
Proactive Service Management
Chuck Beckett, Craig Runnels,
Robert Solis, Paul Tocci
2002
Architecture Visualization and Modeling
Michael J. Dyer, Robert E. Finicle,
Robert W. Milling Jr.
Balanced Scorecard Process
Cynthia P. Dupont, Raymond G. Fleming,
Albert Hoefer III, John G. Tittle
Discovery Data Warehouse
Walter H. Mullikin, Darrell R.Walter,
Greg S. Gaal, Firmino D. Coimbra
e3 — Enabling the Extended Enterprise
Ron E. Brown
EarlyResolution — Managing Nonperforming Loans in the Mortgage Industry
James M. Fenner, Richard J. Stankewicz,
Greg Thoreson, Petrina C. Warren
iBPM — Intelligent Business
Process Manager
Kris E. Maenhout, Gary M. Schall,
Christopher L. Sycalik, William J. Tayoun
2000
Automated “Lights-Out”
Operations — AMOS
Edward C Luczak, W. David Ripley III,
Savannah Lopez Strong
ContinuTrade — A Contingency
Infrastructure for Securities Trading
Glenn Thomas, Renee Casanova,
Barbara A. Hoffman
IRIS — An Intranet-Based Real Estate
Credit Risk Management System
Andrew Doble, Edmund Geesken,
Hans-Joachim Klose, Peter Martin
UMBPLEX Cross Memory Cache
Synchronization
James L. Bartlett, John M. Kerulis,
Robert Ngan, Brian J. Rittenhouse
VIRGINIA Submarine Integrated Product
Data Environment (IPDE)
Karen E. Bowerfind, Christine A. Hendrick,
Robert N. Davis
Voyeur — Intrusion Detection
Management
Christopher J. Jordan
2001
1999
Internet Spacecraft
Edward Criscuolo Jr., Keith E. Hogie,
Ronald A. Parise
An Electrical Cable Routing System
for Submarines
Ken Boyden, Winston Chin, Robin Gray
Network, Security and Storage Architecture for a Global Web Hosting Service
Tim Dooley, Don W. Harden,
John Vindahl Nielsen, Kim A. Valois
Asia-Pacific Hub-Spoke
Stephen J. Hilton
Repeatable Project Management
Vinnie S. Botticelli, Timothy M. Price,
Susan Sizer Dodson, Robert L. Spellmann
Attaining Level 5 Process Maturity
William Decker, Joseph Haskell,
Frank E. McGarry
Web Patent-In: Analyzing Genetic
Sequences for Patent Applications
Rin Saunders, Naijun Li, Kim Nguyen
LEADING EDGE FORUM | CSC AWARD FOR EXCELLENCE
Rx2000 — Architecture, Infrastructure
and Application for a Central Pharmacy
System
Heather Housman, Bob Switzer,
Ron Raymond, Jamie Solomon
Integrated Standard Engineering Process
(iSEP)
Bryan Cooper, Wendy B. Irion Talbot,
Jeff McGarry, Anthony J. Palazzo
Puissance7, Business Intelligence System
Jean-Guy Perraud, Rémi Retureau,
Véronique Gillet, Cyril Dupont
SICS/nt: Global Reinsurance
Administration Systems Development
Bjørnar Evenshaug, Harald SverdrupThygeson, Andi Thomas, Renato Torti
1998
Automated Enterprise Management
System
Gary Gardner, Jeffrey Kane,
Harold Ryman
Automatische Traject Controle Systeem
(ATCS)
Martin Evertse, Nico van den Herik
Autonomous Satellite Navigation Using
GPS Technology
Taesul Lee, Anne Long, Dipak Oza
Hydra Security Toolset
James Chapple
Implementation of a Customer Care and
Billing System
Luc Van Lier, Jean-Paul Van Vaerenbergh,
Michel De Paepe, Alix Crepin
Integrated Product and Supply Chain
Introduction
Philip Crossland, Andrew Hollinshead,
Mark Sealy, Peter Yates
18
PAST AWARD
RECIPIENTS
1997
Accurate Measurements from
Inaccurate Sensors
Joseph Hashmall
MLOL — Online Financial Services
Patrick Burns, Leena Chawla,
Lynda Knoll Cotter, Mona Marquardt
New York State Personal Income Tax
(PIT) 2000
Andy Galat, Atul Kapoor,
Evan Stamoulis, Jim Verrelli
Web Site Stress Testing
Walter Kuketz, Michael Maziarz
Workflow Manager — An Enterprisewide
Workware Product
Vadim Brikman, Sheldon Oxenberg
1996
Development of the JCALS Global Data
Management System (GDMS)
John Demby, Bob Morgen,
James Shepherd, Gary Weeks
Generic Spacecraft Analyst Assistant
(GenSAA) Advanced Toolset for Building
Graphical Real-Time Expert Systems
Jack Craig, Edward C. Luczak,
Ernest Pittarelli, Todd Welden
Interactive Graphics-Based IT Logistics
System for the Management of the Movement and Location of Logistic Objects
Bernd Demian, Jörg Hutschenreiter,
Ingolf Knopf, Hans-Joachim Lucke
Nuclear Plant Reengineering
Ed Jenks, Andy Russell, Rex Wang
Reengineering Assessment Tool
Veronica Bellone, Alan Carpenter,
Jack Shankman, Ann Spoleti
Solution Demonstration Lab
Jeff Crawford, Owen Devlin
1995
Biocascade — Method for Remediating
Fuel-Contaminated Soils
Kathleen Meyers-Schulte
Automated Land and Mineral Record
System
Fred Farrokhnia, Roger Moos
Departure Sequencing Engineering
Development Model for
Air Traffic Control
F. Joseph Cullen, John Richardson,
Brian Stein
Integrated Image-Based Data
Capture System
Eric Fanjoy, Michael Groat, Wayne Lyle,
Karl Maier
Reengineering a Large Energy Company
Mike Gaumond, Bob Herreid,
Mike McFarland
Swingby — Interactive Visualization
Program for Space Mission Design
John Carrico, Lemuel Hooper,
Larry Roszman, Robert Sperling
1994
Catalyst X/AD — Accelerated Application
Development Methodology
Craig Gustafson, Steve Plante,
Deborah Pulak, Mary Stallings
Client/Server Benchmarking Toolset —
Performance Engineering for
New Technologies
Scott Smith
Electronic Visualization System
Mark Kassab
Syntes Worldwide Registration
Management System
Michael Ashe, Abel Robertson,
Steve Scribner, Joseph Sisto
TDRSS Onboard Navigation System
for Satellites
Anne Long, Mina Samii
Veterans Interactive Information System
Mike Benasutti, Lane Solomon
1993
An Integrated Financial Services Solution
Jim Patience, Jonathan Charley,
Kevin Cox, Charles Newstead
Comprehensive Software Reuse
Methodology
Johan Margono, David Wade,
Greg Bowen
Distribution Solution for
a Footwear Retailer
Brad Bush, Rob Finicle, Tim Ottinger,
Dave Wallenberg
MCTFIST: Tank Full-Crew Interactive
Simulator Trainer
Richard Gillem, Daniel Yuchnovicz, James
Henion, Stephen Stanfield
19
PAST AWARD
RECIPIENTS
The Business Reengineering Lab
Chris Regan, Jack Calhoun,
Bruce McRae, Steven Phillips
Virtual Windtunnel: A High-Performance
Virtual Reality Application
Stephen Bryson
1992
Graphical Spacecraft Monitoring System
Paul Carlton, David Vaules
Interactive Cell Integrated Management
Serge Bourgeois, Etienne Momont
Jean-Paul Van Vaerenbergh
Optimal Scheduler — A Reengineered
Approach to Master Scheduling for
Process Manufacturers
Jeffrey Schutt, David Friend,
Sylvia Spence, Michael Engquist
POSITIVE — A Solution for ElectronicFunds Transfer
Michel De Paepe
Robotic Offline Programming
and Simulation
Ed Dozier
The Intelligent Physics Tutor
Stephen Mueller, Robert Way,
Charles Patton, Jen Wang
1991
1989
Exploiting the n-Way: How CSC Solved a
Paper Manfacturer’s Order Entry Problem
Paul Gustafson
Acquisition Generation System
Gary Glazner
Network Monitoring and Control System
Luc Mercier
OPS — A Decision Support System
for Maximizing Production Yields in the
Steel Industry
Paul Chapman
Software Toolkit for Low-Orbiting
Satellites
Robert Heppe
Upper Atmosphere Research Satellite
Telemetry Simulator
Eric Booth
1990
A Load Makeup Algorithm for
Delivering Cars
Elizabeth Syptak
ANALYZ — Software Engineering Tool
for Large Fortran Programs
Neil Philliber
CDN Network Tools
Patricia Bennett
Digital Signal Processing System
Barnet Schmidt
Integrated Development Approach
(IDEA)
Clay Walker
Large DBMS Logistics System
Donald Roe
Real-Time Firmware
Carl Moore
Systems Development Life Cycle
Daniel Kemp
Ada Real-Time Operating System
Ralph Mattei
Digital Flight Control System Stability
and Control Maneuver System
Ashok K. Desai
Double Lunar Swingby Orbits
David Dunham
REDEX: The Ranging Equipment
Diagnostic Expert System
Edward C. Luczak
TSF IFDAPS Mass Storage Archive
Carl Reinwald
UNIX Workstation Implementation
of Flight Dynamics Facility NASCOM
Interface
Ben Gianni
LEADING EDGE FORUM | CSC AWARD FOR EXCELLENCE
20
21
Worldwide CSC Headquarters
The Americas
3170 Fairview Park Drive
Falls Church, Virginia 22042
United States
+1.703.876.1000
About CSC
The mission of CSC is to be a global leader in providing technology-enabled business
solutions and services.
With the broadest range of capabilities, CSC offers clients the solutions they need to
manage complexity, focus on core businesses, collaborate with partners and clients
and improve operations.
Asia
20 Anson Road #11-01
Twenty Anson
Singapore 079912
Republic of Singapore
+65.6221.9095
CSC makes a special point of understanding its clients and provides experts with
real-world experience to work with them. CSC leads with an informed point of view
while still offering client choice.
Australia
Level 6/Tower B
26 Talavera Road
Macquarie Park,
NSW 2113
Sydney, Australia
+61(0)2.9034.3000
The company trades on the New York Stock Exchange under the symbol “CSC.”
Europe, Middle East, Africa
Royal Pavilion
Wellesley Road
Aldershot, Hampshire
GU11 1PZ
United Kingdom
+44(0)1252.534000
LEF members work to spot key emerging business and technology trends before others,
and identify specific practices for exploiting these trends for business advantage. Members enjoy access to a global network of thought leaders and leading practitioners, and
to a powerful body of research and field practices.
For more than 50 years, clients in industries and governments worldwide have trusted
CSC with their business process and information systems outsourcing, systems
integration and consulting needs.
About the Leading Edge Forum
As part of CSC’s Office of Innovation, the Leading Edge Forum (LEF) is a global
community whose programs help participants realize business benefits from the use of
advanced IT more rapidly.
LEF programs provide CTOs and senior technologists the opportunity to explore the
most pressing technology issues, examine proven state-of-the-art practices, and
leverage CSC’s technology experts, alliance programs and events. LEF programs and
reports are intended to provoke conversations in the marketplace about the potential
for innovation in applying technology to help advance organizational performance. For
more information about LEF programs, visit www.csc.com/lef.
The LEF Executive Programme is a premium, fee-based program that helps CIOs and
senior business executives develop into next-generation leaders by using technology
for competitive advantage in wholly new ways. Members direct the research agenda,
interact with a network of world-class experts, and access topical conferences, study
tours, information exchanges and advisory services. For more information about the
LEF Executive Programme, visit lef.csc.com.
About the Artist
George W. Hart
12 Piece Puzzle in aluminum
Contact:
www.georgehart.com
George Hart is a sculptor of geometric forms and deals with patterns and relationships
derived from classical ideals of balance and symmetry. Mathematical yet organic, Hart’s
abstract forms invite the viewer to partake of the geometric aesthetic.
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