baggage - Etihad Airways

BAGGAGE
Introduction
This document provides an overview and outlines the baggage policy for Etihad Airways.
Policy
Guests travelling on Etihad Airways are entitled to carry checked baggage and cabin baggage in
accordance with the ticketed fare choice. Applicable checked baggage allowance shall be shown
on the virtual coupon record.
Maximum weight and dimensions:
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To/From Brazil, Canada and the USA: 158cm (50X70X38)
To/From all other destinations: 207cm (45X72X90). Each item shall not exceed 32kg
Baggage that exceeds the limits and dimensions shall only be processed through Etihad Cargo.
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Notes:
• No discretionary waivers shall be offered at the airport above the allowed baggage allowance.
• For through journeys where guests travel partly in First/Business class and partly in
Business/Economy class, the free baggage allowance for each portion of the trip shall be that
applicable to the class for which the fare is paid.
• A guest paying First/Business fares shall be entitled for the baggage allowance even if they
are accommodated in a lower cabin.
• Involuntarily rerouted guests shall receive the free baggage allowance applicable to the cabin
of service for which tickets were originally issued.
1) Etihad Guest Tickets
*Note for Etihad Guest Silver Members: Applicable only on Economy Breaking Deals or Economy
Saver Fare Choices on a journey with a general baggage allowance policy. The benefit will not be
applicable for any other itinerary or fare choice.
Weight concept Markets: journeys between the Gulf Cooperation Council (GCC) and the Indian
Subcontinent (ISC)
GCC: The UAE, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia
ISC: India, Bangladesh, Pakistan, Sri Lanka, Nepal
Piece Concept Markets: all other journeys
Members of the Abu Dhabi Government Employee Travel Programme shall receive an additional
allowance of 5kgs. This extra baggage allowance does not apply if the members are flying to/from
destinations where the piece concept applies.
2) Infant Baggage allowance
In addition to free baggage allowance in all three cabins, a guest is permitted to check in a fully
collapsible stroller/pushchair or infant cot/car seat subject to availability of space.
Weight Markets
Piece Markets
10 kg
1 bag of 23 Kg
3) Hand Baggage (carry-on) allowance
The allowances below are for all Fare Choices. Each item must not exceed dimensions of 111cm
(40X50X21)
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Infant Cabin Baggage
When an infant is carried in either a carrycot or car seat the following items may be carried free
Of charge, provided the total weight excluding the infant does not exceed 5kg.
• Bedding
• Napkins
• Feeding Bottles
• Sufficient food for the journey
Bulky Baggage for Cabin Stowage
If a guest wishes to carry onboard the aircraft, baggage of bulky or fragile nature, they may do so
by blocking an additional seat. The guest shall be charged for the carriage of such baggage at a
rate equivalent to the normal full one way adult guest fare for the zone of service used by the
guest between the points the baggage is to be carried (Ref: Cabin Baggage- Extra seat procedure).
The maximum weight of any baggage carried under this arrangement shall not exceed 75 kg per
seat. The guest’s free baggage allowance shall not be taken into account when assessing charges
under this arrangement.
Procedure for Carriage of Liquids, Aerosols, and Gels
This procedure is laid down in order to comply with ICAO, LAGs recommendations and to give clear
instruction on how to control the introduction of liquids into the cabins of Etihad Aircrafts to
prevent any acts of unlawful interferences.
All liquids, aerosols and gels, being carried within hand-baggage, cannot be in containers of more
than 100 milliliters in size. In addition, all of the containers shall have to fit within a 1 liter
transparent and re-sealable plastic bag. However exemptions are granted for LAGs which are
needed during the journey, either for medical purposes or to meet special and essential dietary
needs. When required to do so, the passenger or staff member should provide proof of authenticity
of the exempted liquid.
4) Carry-on Items
Guests on all cabins are allowed to carry with them onboard the following classified as carry- on
items apart from the permitted cabin baggage allowance.
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Handbag, pocket book or purse
Overcoat, wrap or blanket
Umbrella or walking stick
Small camera and / or binoculars
A reasonable amount of reading matter for the flight
Infant food for consumption during the flight
Infant carry basket / carry cot
Braces or prosthetic devices (provided the guest is dependent on them)
Briefcase or portable PC which is not being used as a container for transportation of articles,
regarded as baggage — exception: laptop - not to be activated without flight crew knowledge
/ concurrence.
Mobile phone — exception: not to be utilized during flight
When for operational reasons there is no space in the cabin to accommodate carry-on items, such
items may be carried in the hold of the aircraft provided such items shall be considered as checked
baggage and no excess baggage charge shall apply.
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5) Prohibited Articles
Prohibited Articles within the Aircraft Cabin (may be accepted as Checked Baggage)
Guests are not permitted to carry the following articles into a security restricted area or the
cabin of an aircraft, but can be accepted as checked baggage. The prohibited articles for
carriage as checked baggage are not allowed within the cabin as well.
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Pointed/edged weapons and sharp objects like knives, scissors etc.
Blunt instruments like sporting bats, martial arts equipment etc.
Skate Boards
Prohibited Articles for carriage as Checked Baggage
• Guns, Firearms and Weapons including toy guns
• Explosives and flammable Substances
• Chemical and Toxic substances
6) Excess Baggage Charges
Rates apply depending on markets using weight or piece methods and are calculated based on the
following four zones of travel:
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Airport Rates for Piece Concept Markets
*Extra Option for Economy Class-Increase the weight of one free bag from 23kg to 32kg
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Airport Rates for Weight Concept Markets
Etihad Airways offers a 30% discount on the rates above for pre-purchased excess baggage through
the Manage My Booking service on etihad.com and 20% discount on pre-purchase through Contact
Centres or Etihad Retails offices. This discount is applicable for all excess baggage purchased
before 24 hours of travel. Excess baggage rates are filed in the Sabre system and are automatically
applied when ancillaries are selected and Electronic Miscellaneous Document (EMD) is issued.
Examples:
Excess Baggage in Amadeus GDS
Step 1:
Create a booking
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Step 2:
EMD Service List for EY
EGSD/VEY -------
Step 3:
SRAVSC-C/0C2 ---------------
Entry to book 20 Kg excess baggage
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Step 4:
Auto Pricing with FXG and the TSM record
The agent needs to enter only Form of payment with TMI/FP-CASH and issue the EMD with
TTM/RT.
Excess Baggage in Sabre/Abacus GDS
Step 1:
Create a booking
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Step 2:
Price for 10 KG excess baggage
Step 3:
Store the fare
Step 4:
The final entry to issue the EMD
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Excess Baggage in Travelport GDS
Step 1:
Create a booking
Step 2:
Price for 10 KG excess baggage
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Step 3:
Store the fare
Step 4:
Review booked Ancillaries
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For EMD-A, first issue the TKT. and then following final entry to issue the EMD.
EMDI/P1/IC 6079901954437 (TKT Number)
7) Excess baggage rate calculation for OAL
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Baggage Rules
Excess baggage charges where Interline and Codeshare itineraries are involved is governed by
IATA Resolution 302 which states that the Most Significant Marketing Carrier (MSMC) rule is used
to determine correct baggage allowances and charges.
Below are the guide lines for determining the MSC in regard to itineraries involving Interline
Flights:
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For travel between two or more IATA TC areas, the carrier operating the first sector that
crosses from one area to another.
For travel between TC Sub-Areas, the carrier operating the first sector that crosses
between one sub-area to another
For travel within a TC Sub-Area, the carrier operating the first international sector
Applicable free baggage allowance is automatically updated on the ticket when it is issued.
Exceptions:
Airlines do have the option to follow the baggage policy as per Most Signification Operating
Carrier (MSOC). In such cases, tickets shall reflect the baggage allowance as per the rules of
the operating carrier.
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Excess Baggage rate calculation
Excess baggage rate calculation is made as given below. An Electronic Miscellaneous Document
(EMD) cannot be issued for itineraries involving other airlines as EMD is not yet Interlineable and
hence guests are advised to pay and a manual Excess Baggage Ticket (EBT) is issued at the airport.
a) Excess Baggage rate calculation for Weight concept
Where Etihad Airways is the Most Significant Marketing Carrier (MSMC), apply the Etihad excess
baggage rates as per the excess baggage rates table shown above for the entire journey.
Where another airline (interline) is the MSMC, the other carrier’s excess baggage rule should
apply. Since the rates offered by other carriers are not automated, apply 1.5% of the highest IATA
(YY) economy class one way fare per kilogram for the entire journey as per the IATA ruling.
Example
Ticket on EY stock (607) booked on operating carrier (interline) – (MSMC 9W)
Apply 1.5% of the highest IATA (YY) economy class one way fare per kilogram for AUH-BOM
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b) Excess Baggage rate calculation for Piece concept
When Etihad Airways checks-in the guest, always apply the excess baggage charges as per
Etihad table.
Procedure
The below procedure shall be followed to calculate excess baggage charges:
Step 1: Determine the Most Significant Marketing Carrier (MSMC)
Step 2: Check baggage allowance/ excess baggage charges of MSMC
Step 3: Issue a manual Excess Baggage Ticket (EBT) with applicable rate
Example for weight concept: A guest is travelling on EY from AUH-BOM and 9W from BOMBKK with 5kg excess baggage, holding a 9W document.
Carriage of Sporting Equipment
a) Below equipment is accepted as ‘cargo only’ due to handling difficulties:
• Canoes
• Vaulting Poles
• Kayaks
b) Below equipment is accepted as checked baggage and charged the applicable excess baggage
rate if in excess of the free baggage allowance:
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Scuba Equipment (refer point E)
Golfing Equipment (refer point E)
Snow Skiing Equipment
Paddle Skis
Hiking Equipment
Wind Surfer
Wind Surfer Kites
Surfing Kites
Surfing Equipment
Bicycle
o Bike has to be packed in a protective case or bag
o Pedals have to be removed or fixed inwards
o Handlebars have to be fixed sideways in line with the crossbar
o Tyres have to be deflated to reduce the risk of damage
Fishing Equipment
Hunting Rifles
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Bowling Equipment
Saddles
Archery Equipment
Backpacks
Boogie Boards/ Skate Boards
Shooting Equipment(Sporting Firearms)
Snow-Boarding Equipment
c) Film Equipment
For cameras, film, lighting and sound equipment charge applicable excess baggage rate if in
excess of checked baggage allowance. Prior arrangement with station of departure is preferable
due to its bulky nature.
d) Musical Instruments
To be accepted as checked baggage only. Charge the applicable excess baggage rate if in excess of
checked baggage allowance.
For guests who wish to carry their musical instruments along with them in the cabin, an extra seat
can be purchased.
d) Wheelchairs
Incapacitated guests may carry one wheelchair and/or other assisting devices free of charge.
Acceptable dimensions and batteries of wheelchair are as follows:
Height – 120cm (47 inches)
Weight – 60 kgs
Lithium battery operated – 1 battery at 300Wh or if multiple each 160Wh
Wet cell operated – Inform guest that the battery needs to be removed and packed separately.
If the height and/or weight exceeds above measurements, contact Etihad Airways and check if
acceptable on the aircraft that the guest intends to fly on.
e) Golfing & Scuba Diving Equipment
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Weight concept and Piece concept
Golf equipment and Scuba Diving equipment is accepted as checked baggage and described as:
One set of golfing/scuba diving equipment each consisting of 1 golf bag (containing golf clubs and
1 pair of golf shoes) OR (Scuba Diving Set) weighing maximum of 15kgs to be accepted as checked
baggage free of charge up to 15kg in addition to the ticketed checked baggage allowance.
Where the journey involves interline travel carriage on the Etihad sectors shall be as stated above
while charges on the other airline sectors shall be as per the standard IATA procedure.
Guests who carry a second set of golfing equipment or exceed 15kgs in one bag shall be charged the
normal excess baggage charge if it exceeds the ticketed baggage allowance.
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Lost Baggage
Guests who have arrived at their destination and whose baggage has been lost/delayed or damaged
or not arrived must report to Baggage Service Desk before they leave the customs hall. Once they
have given all the necessary information a passenger report shall be made and they shall be given a
file number. This file number is required for any status checks/follow-ups to be carried out on a
file.
If the guest has left the station where the report was filed, they can contact the nearest Etihad
Airways airport office (provided that the incident is reported earlier).
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