Known Issues in Release 9.1 - Maintenance Center

Transcription

http://kb.blackboard.com/display/DOCS/Known Issues in Release 9.1?sso=E2B35F352533308DE5D25EAD89678CDC61BA30C43E80046E8...
BLACKBOARD.COM | BEHIND THE BLACKBOARD
Known Issues in Release 9.1
Added by Patrick Ryan, last edited by Gurpreet Parmar on 02 May 2012
We may make statements on this Web page regarding our product development and service offering initiatives, including the content of future product upgrades, updates or functionality in development. While such statements represent our current intentions, they may be modified, delayed or abandoned without prior notice and there is no assurance that such offering, upgrades,
updates or functionality will become available unless and until they have been made generally available to our customers.
8-15-11: We are in the process of updating our internal systems. During this time, you may notice fewer updates to this Known Issues list. Please be patient with us as we complete this update; we expect to resume our normally scheduled updates later this week and will notify readers on this page and the Maintenance Blog.
You may also view the Known Issues by downloading the attached Excel file.
Improvements to Blackboard Learn Known Issues
With the release of 9.1 SP4, we have made significant improvements to our Known Issues process and documentation. We made these changes after hearing feedback that administrators often need more clarity and timeliness of documentation. Going forward, updates to our Known Issues for Blackboard Learn 9.1 will be published daily, in a new, more thorough format (details below). Further, we
will begin including all customer-reported issues instead of only those that are of critical or high priority. In the coming months, we will be kicking off a project to publish this list in a searchable database format, which we know to be desired by many.
About Known Issues
A known issue is a software problem found in Blackboard Learn. The Known Issues are updated daily and includes the information types below.
Issue Id. The internal IDs used to track this issue within Blackboard. Please refer to the LRN- number when contacting Blackboard Support about a specific issue. AS- numbers are now obsolete and listed here only for reference.
Module. The major system within Blackboard Learn where the issue is found. For example, an issue within Organizations would be in the Community Module.
Feature. The feature group within Blackboard Learn where the issue is found. For example, an issue with grading is in the Grading and Evaluation feature group.
Sub-Feature. The specific feature within Blackboard Learn where the issue is found. For example, if an issue is related to adding Announcements, it will be part of the Announcements Sub-Feature.
Client Description. A brief synopsis of the issue and a workaround if applicable. Please contact Blackboard Client Support if you have additional questions about a specific issue.
Issue Began. The release where the issue was originally reported.
Fixed In / Planned For. The anticipated release that will include a fix for the issue. This release is subject to change at any time without notice. To ensure that a particular issue is fixed in the release listed, check the Resolved Issues for the appropriate application pack, service pack, or hotfix before upgrading. Future Reference denotes an issue that may be considered for an upcoming
release. It may also be considered for a feature enhancement or product release. For instance, a number of Grade Center issues may be made obsolete by a new update to the Grade Center.
Release Note Last Modified (yyyy/mm/dd). The date at which the release note description was last changed or altered. This report is sorted by modified date by default.
TIP: To sort the list, click on the column header.
Issue Id
Module
Feature
Sub-Feature
Client Description
Issue Fixed In
Began /
Planned
For
Release
Notes Last
Modified
(yyyy/mm/dd)
LRN-4367
AS-97229
Course
Delivery
LRN-262
AS-92871
Course
Delivery
Course
Messages
Communication (SMS)
When a message contains an attachment and the attachment contains one or more spaces in the filename, the filename is changed in something unreadable. In the received message you will see the correct filename, but as soon as you try to store it or to forward it the unreadable filename is
shown.
7.0
9.1 SP4
2011/08/08
Assessments
and Graded
Content
Instructors do not receive a warning when they modify a test that has already been deployed. Instructors should be very careful because modifying a deployed test will impact users that have already completed the assessment.
9.1
9.1 SP4
LRN-36005
AS-151830
Content
Course Content Content &
Management
Content
Delivery
2011/08/08
Users must manually clear cookies in order to successfully access the content system after upgrading.
8.0
SP7
Consider 2011/08/13
for
Future
Release
Assessments
When a user upgrades from 8.0.375.0 to 8.0.494.0 with persistent cookies enabled for the content system the users are being asked to login repeatedly to the content system.
Steps to Repeat
1.
2.
3.
4.
5.
6.
Install the build 8.0.375.0.
Enable persistent cookies for content system.
Upgrade to 8.0.494.0.
Access the Content Collection.
Click Courses
Access any jpg file.
Workaround
Workaround can be found in this Knowledge Base article\
LRN-34441
AS-144824
Course
Delivery
Assessments
and Graded
Content
Graded Content
Grading an assignment instructions do not match the reality (there is no Submit button, and when hitting Enter, the instructor is not directed to the Grade Details page as expected). The button "Save and Next" does not work, but instead of it there the instructor must press the "Save and Exit"
button.
9.1
Consider 2011/08/13
for
Future
Release
LRN-34408
AS-151411
Course
Delivery
System
Infrastructure
SSL
HTTP is Shown on Windows for Get Java Plug-in when SSL System-Wide and Collaboration Tool Enabled
9.1
SP2
Consider 2011/08/13
for
Future
Release
SSL offloading causes files attached files in the VTBE to be recycled when content is modified. SSL offloading is currently an unsupported configuration as the application cannot determine if end-user URLs will contain https:// protocol prefixes when offloaded.
9.0
Consider 2011/08/13
for
Future
Release
The IIS Admin and World Wide Web Publishing services inaccurately report as "up and running" after they have been stopped .
9.1
HF1
Consider 2011/08/13
for
Future
Release
SCORM Item Cannot Be Added to the Grade Center Once You Have Added and Then Removed Another SCORM Item From the Grade Center
9.1
SP3
Consider 2011/08/13
for
Future
Release
9.0
SP3
Consider 2011/08/13
for
Future
Release
9.1
SP1
HF1
Consider 2011/08/13
for
Future
Release
When changing the Edit Mode in Group Discussions, the page is redirected to the Course Discussion page.
9.0
SP1
Consider 2011/08/13
for
Future
Release
Blackboard locks up when clients launch a SCORM 2004 package repeatedly in a course. Blackboard becomes non-responsive after 2 to 7 iterations. Clients are forced to close the browser at this point.
9.1
HF1
Consider 2011/08/13
for
Future
Release
Mashups Always Appear at the Top of Content Items in Firefox
9.1
SP5
9.1 SP9
When the instructor enables the Collaboration tool in the course and system-wide SSL is enabled, the Get Java Plug-in shows the link as HTTP instead of a secure link (HTTPs).
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
LRN-33428
AS-144499
Course
Delivery
3rd Party Editor Textbox Editor
Tools
(VTBE /
WYSIWYG)
LRN-33317
AS-146298
Foundations System
Administration
LRN-32994
AS-154605
Course
Delivery
Command Line
Tools
Course Content SCORM Player
Management
Log in as an administrator.
Click the System Admin tab to access the Administrator Panel.
In the Security section, select SSL Choice.
On the SSL Choice page, select the option for SSL system-wide.
Click Submit.
Log in as an instructor and access a course.
Access a Content Area.
On the Action Bar, point to Add Interactive Tool to access the drop-down list.
Select Chat.
On the Create Link: Chat page, select the Select Chat Session option.
In the box, select Office Hours.
Click Next.
On the next Create Link: Chat page, click Submit.
In the Content Area, toggle Edit Mode to OFF.
Click the Office Hours link. The link includes HTTP which causes Java to throw warnings and students may not be able to access the plug-in.
SCORM item cannot be added to the Grade Center once you have added and then removed another SCORM item from the Grade Center.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Access a course as an instructor.
On the Course Menu, access a Content Area.
On the Action Bar, point to Build Content to access the drop-down list.
Select Content Package (SCORM).
On the Add Content Package (SCORM) page, add the appropriate information and upload a SCORM package.
In the Gradebook Options section, select Yes for Add Gradebook Item.
Click Submit.
On the Manage SCORM Gradebook Items page, select Add Grade Center Column for an item.
Type Points Possible and select Remove Grade Center Column.
Select Add Grade Center Column for another item.
Type Points Possible and click Submit.
Expected: First item column is added to the Grade Center.
Observed: A message "Grade Center Unchanged. No changes were made to the Blackboard Grade Center" is displayed. Second item column is not added to the Grade Center.
LRN-32966
AS-154409
Course
Delivery
Course User
Management
Course Groups
User ID Display Within Group Administration Missing in 9.0
User ID display within group administration missing in 9.0, when it was present in 7.3.
Steps to Repeat
1.
2.
3.
4.
5.
Control Panel > Users and Groups > Groups > Create Single Group > Manual Enroll.
On the Create Group page, fill in the appropriate information.
In the Membership section, select users in the left hand panel to add them to the group.
Click Submit.
Expected: Display of first name, last name and user ID.
Observed: No user ID displayed.
LRN-31884
AS-150961
Course
Delivery
Management
SCORM Package Indent Levels for Gradebook Item Listing is Incorrect
When an instructor adds SCORM content to a course or organization and has selected Yes for Add Gradebook Item, the indenting for the grade item listing is not correct on the Manage SCORM Gradebook Items page, if the SCORM contains multiple levels of items.
This issue does not affect the operation of adding items to the Grade Center or running of the SCORM package. It is just an HTML display issue.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
LRN-30614
AS-144555
Course
Delivery
Course User
Management
Course Groups
LRN-29617
AS-146789
Course
Delivery
Management
LRN-29583
Foundations 3rd Party Editor Textbox Editor
AS-161312,ASTools
(VTBE /
163065
WYSIWYG)
Log in as an instructor and access a course. Ensure Content Package (SCORM) is an available tool in the course.
In a Content Area, on the Action Bar, point to Build Content to access the drop-down list.
Select Content Package (SCORM).
On the Add Content Package (SCORM) page, type a Title.
Browse for and attach a SCORM ZIP file.
In the Gradebook Options section, select Yes for the Add Gradebook Item option.
Click Submit.
On the Manage SCORM Gradebook Items page, Note the indenting for the grade items is not correct, if the SCORM contains multiple levels of items.
In Firefox, mashups added via the VTBE will always appear at the top of a Content Item. This occurs regardless of where the creator has the cursor when inserting the mashup into the item.
Steps to Repeat
1. Using Firefox, Navigate to a Course and enter a Content Area.
2. Click Build Content > Item.
3. Enter a name for the item, and add text to the item via the VTBE.
4. Add a YouTube video below the text by clicking the Add Mashup icon and clicking YouTube Video.
5. Create the mashup using any video and Submit
2011/08/13
6. Note that when viewing the Content Item, the YouTube video appears above the text.
LRN-29364
Course
AS-158478,AS- Delivery
163075
System
Infrastructure
Language Pack
Management
Course Calender displays incorrect "Monday" label under "View Week" using language pack zh_TW
9.1
SP4
9.1 SP9
2011/08/13
9.1
SP5
9.1
SP10
2011/08/13
8.0
SP7
HF1
Consider 2011/08/13
for
Future
Release
9.1
HF1
Consider 2011/08/13
for
Future
Release
The glossary screen instructs users to upload Excel files, and when average users try to upload an actual Excel file, they are able to do so without any problem and end up with a glossary full of nonsensical entries. The help text refers to an XLS file when it actually means ASCII tab-delimited
9.0
SP2
Consider 2011/08/13
for
Future
Release
HTTP 500 when clicking on CAS Login button from Guest Preview Page
9.1
SP2
Consider 2011/08/13
for
Future
Release
9.1
SP4
9.1
SP10
9.1
SP1
Consider 2011/08/13
for
Future
Release
9.0
SP2
HF1
Consider 2011/08/13
for
Future
Release
When viewing the course calendar under View Week, the Monday label is not correct if using the language pack zh_TW.
Steps to Repeat
1.
2.
3.
4.
5.
LRN-29343
AS-162915
Course
Delivery
Course
Email
Communication
Create a course using language pack zh_TW.
Access the course as an Instructor or Administrator.
Click Course Calendar on the course Control Panel.
Click View Week in the upper right.
The Monday label appears as "確定" but should be "星期一".
Emails Sent After Creation of Announcements Do Not Have the Correct Encoding Set Up in the To Field
The option Send a copy of this announcement immediately has to be selected in the Announcement prior to send. Bb Learn is sending only the name of the Course in the To field, instead of the name of the Student and the address. In addition to this issue there is another related one of Cryllic
characters not being properly encoded in the To field.
Steps to Repeat
1. As Administrator, go to System Admin > Courses > Create Course.
2. Choose New > Name, provide the name and Submit.
3. Go to the Course, Quick enroll and Enroll a Student.
4. Go to Tools > Announcements > Create Announcement. For example:
Subject: Announcement 1, Message: Lalala;
Duration: not date restricted;
Send a copy of this announcement immediately;
Submit
LRN-29252
AS-156641
Community
Community
Management
Organizations
Users With Organization Builder Role Cannot View Organization Statistics
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
LRN-29114
AS-146599
Course
Delivery
Management
Content
Delivery
Create an organization.
Enroll a user with the Organization Builder role.
Add a document as an item and view the document several times.
Log in as created user with Organization Builder role.
Go to the document added to the created organization.
Select Edit View.
Select Manage.
Select Statistics Tracking.
Select View Statistics. Note: Access Denied error message is displayed.
Author data to long for DB field max of 255 characters.
When adding a digital textbook to content area received a data base error.
Could not perform database operation. An unknown error has occurred. ORA-12899: value too large for column "BB_BB60"."TEXTBOOK"."AUTHORS" (actual: 483, maximum: 255)
Steps to Repeat
1.
2.
3.
4.
5.
6.
Login to Blackboard Learn as Administrator.
System Admin tab > Course > Create Course.
Click on the course.
Click on Course Documents.
Click on Assign Textbook.
Click on Search for Textbook.
Search for digital textbook.
Click Select to the left of the description
7. Click Submit
EXPECTED RESULT: Content Item created from electronic textbook.
OBSERVED RESULT: Received data base error log.
Could not perform database operation. An unknown error has occurred. ORA-12899: value too large for column "BB_BB60"."TEXTBOOK"."AUTHORS" (actual: 483, maximum: 255)
LRN-28272
AS-146863
Course
Delivery
Documentation
& Help
LRN-28211
AS-155047
Foundations Authentication / Authentication
Authorization
The Relogin page does not properly handle the CAS authentication module, causing an IllegalStateException when the Login button is clicked from the Guest Preview page. This does not affect the Login page.
Steps to Repeat
1. Navigate to the Guest Preview page.
2. Click Login.
Workaround
Use custom CSS to hide the login button on this page.
LRN-28138
AS-158634
Content
Content
Management /
File
Management
Organization
and Basic File
Management
Content Versioning Overriding Content Areas
2011/08/13
When an admin or a content manager disables versioning on a folder the versioning change will always cascade to all sub folders.
Steps to replicate
1.
2.
3.
4.
5.
LRN-27740
AS-150562
Content
Portfolios
Portfolios
Create a Folder A in the content system
Create a Folder B within this folder
Enable Versioning on A for this and the sub folders
An instructor uses folder B for all the content and needs Versioning.
The owner of folder A (Could be institution content admin) decides that the folder does not need Versioning, and turns versioning off. This action will always overwrite the Versioning settings on Folder B, without any warning or option to not cascade the changes. Thus, all the documents
used by the instructor within Folder B will become unversioned.
Custom Navigation Menu Font Option for Personal Portfolios Cannot be Cleared
When an instructor creates a Personal Portfolio, the style for the navigation menu can be set. Once some of the selections are made, they cannot be changed as the options are grayed out.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
LRN-27450
AS-146078
Course
Delivery
Grading and
Evaluation
Grade
Notifications
Access the Content Collection.
In the left side panel, in the Jump To section, expand Portfolios.
Select My Portfolios.
In the content frame, on the Action Bar, click Create Personal Portfolio.
On the Create Personal Portfolio page, type a Title and optional Description.
Click Save and Continue.
On the Edit Personal Portfolio page, in the Style Navigation Menu section, select the Buttons option and the Customize Navigation Menu Font option.
Click Submit.
On the next page, select Edit Styles.
On the Edit Personal Portfolio page, in the Style Navigation Menu section, note that you can still choose between Text and Buttons, but the Customize Navigation Menu Font option is grayed out and the font style and size cannot be changed.
Only the First Performance Dashboard HTML Page's Data Is Printed
The printing function does not work correctly when an instructor wants to print from the Performance Dashboard.
Steps to Repeat
1.
2.
3.
4.
5.
6.
Log in to Blackboard Learn as Administrator or Instructor.
Navigate to a course.
In the Control Panel, click Evaluation, then Performance Dashboard.
Click Show All.
Click the Print Preview icon within Blackboard.
Click the printer dialog to print all pages.
EXPECTED RESULT: Document containing all the data in previewed document.
OBSERVED RESULT: Result is a document which does not contain all the Performance Dashboard data.
LRN-27381
AS-145657
N/A
Management
When submitting a quiz within SCORM content created by using eXe, an error ("Invalid argument error") will be displayed and OK has to be clicked multiple times in order for the dialog to go away.
9.0
SP1
Consider 2011/08/13
for
Future
Release
LRN-25082
AS-122362
Content
Community
General
Uploading a file to a Blackboard Content Management System Folder returns a Xythos XID rather than the folder name
9.1
SP5
9.1 SP6
2011/08/13
Community
General
The destination does not show the proper directory path, for example, "xid-12345". Clicking Submit again will show Error: The folder selected does not exist. Select a new folder..
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Login as a student, for example teststudent.
Click My Content.
Add a document into the Content Collection.
Choose that document, and select Copy.
For Destination choose Browse.
When new window opens, under Search Content type "teststudent", click Go.
Select /users/FolderName/FolderName2/00teststudent_test.
Click Submit.
The destination does not show a path, but shows "/xid-#####" error instead.
Click Submit, and receive Error: The folder selected does not exist. Select a new folder.
LRN-23596
AS-107943
Content
Portfolios
Portfolios
A Personal Portfolio shared with an external users cannot be removed.
7.2
SP1
9.1
2011/08/13
LRN-22462
AS-103710
Course
Delivery
Assessments
and Graded
Content
Assessments
In 7.1, in the Pool Manager, the Allow Partial Credit check box on the Add/Modify Matching Question page disappears when both check boxes under Section 2, Images, Files, and External Links, are checked on the Pool Creation Settings page. Once the Allow Partial Credit check box is gone,
it will not appear again even when the setting is reverted. The problem affects all question types that support partial credit, such as Matching, Multiple Answer, or Jumbled Sentence.
7.1
HF1
9.1 SP4
2011/08/13
LRN-18438
AS-125800
Content
Portfolios
Portfolios
Page Titles are Not Shown in the Personal Portfolio
9.1
SP5
9.1 SP6
2011/08/13
Even when Hide Title for the personal portfolio (under Build, font settings) has been disabled, the titles are not shown. There is no way for the user to determine which page of the portfolio is being viewed. The page title should be shown with the customized font. Instead you will not see the title
displayed, but the artifact header is shown.
Steps to Repeat
1.
2.
3.
4.
5.
Create a new personal portfolio
Select under styles (3. Font settings) not to hide the page title and header title.
Define a distinctive font for the title and header.
Create a page and add an artifact to that page.
Preview the portfolio.
LRN-16617
AS-119916
Course
Delivery
Grading and
Evaluation
Grade Center
An Instructor comment for a quiz cannot be seen by the student, even though it appears to be posted in Blackboard when looking at Grade Details.
8.0
SP3
9.1 SP4
2011/08/13
LRN-15602
AS-96465
Content
Batch Tools /
SIS
Snapshot
After changing a UserID through Snapshot, upon login, the user is unable to access previously created and stored content in the Content System.
8.0
SP4
HF1
9.1 SP4
2011/08/13
LRN-9454
AS-120807
Community
Community
Management
Brands
Button Descriptions Missing
9.1
SP5
9.1 SP6
2011/08/13
If Always use small frame for frame size is selected, the text for Home, Help and Logout gets displayed, but the icons do not appear.
Steps to Repeat
Admin Panel > Brands > Manage Default Brand > select Always use small frame.
LRN-7507
AS-159569
Course
Delivery
Grading and
Evaluation
Grade Center
Formatting Issue When Creating or Editing a Weighted Grade Center Column
9.1
SP3
2011/08/13
9.1
SP2
2011/08/13
When creating or editing a weighted Grade Center Column, the Selected Columns section is not formatted correctly.
Steps to Repeat
1. Access the Full Grade Center.
2. Click the Action Link for the heading of a weighted column to access the contextual menu.
3. Select Edit Column Information.
4. In the Select Columns section, select one or more columns or categories and move them to the Selected Columns box.
LRN-6421
AS-156126
Course
Delivery
Collaboration
Tools
Discussion
Board
Student Names Containing a Space in Last Name Are Ordered Differently in Discussion Board and Grade Center
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
Create or navigate to a course with enrolled students and an instructor, and that has a Discussion Board with posts. At least one enrolled student must have a last name that contains a space.
Log in as the instructor.
Navigate to the Discussion Board and point to its contextual menu.
Click Manage or Grade.
Note the order of the users, specifically the placement of the user with a space in his or her last name.
Navigate to Full Grade Center.
Note that the user with a space in his or her last name is in a different ordinal position than than the order displayed in the Discussion Board.
LRN-5565
AS-119712
Content
Content
Management /
File
Management
WebDAV
Users are not presented with WebDAV instructions when using browsers other than Internet Explorer.
8.0
SP3
9.1
2011/08/13
LRN-5416
AS-120811
Content
Portfolios
Portfolios
If an external link is stored in the Content System and then added as content to a portfolio, when the portfolio is downloaded the link cannot be opened as a link.
8.0
SP2
9.1 SP6
2011/08/13
LRN-3067
AS-92654
Authorization
If a user logs out of Blackboard but does not close the browser, the back button will return the user to the login page instead of showing an access denied message.
7.3
HF1
9.1
2011/08/13
LRN-1821
AS-105974
N/A
Assessments
and Graded
Content
Assessments
This is a localization issue for Japanese. After an Assessment is submitted, the summary page incorrectly displays the order of First Last names of the Student. This should be inverted.
7.1
SP1
HF2
7.2 SP2
2011/08/13
LRN-33578
AS-154905
Course
Delivery
Content
Exchange
Course
Conversion
Vista / CE
CE/Vista 8.0 SCORM Packages Do Not Import Correctly
9.1
SP4
2011/08/15
When importing a course originally created in CE/Vista 8.0 into Blackboard Learn 9.1 SP4, the SCORM content links to the incorrect location, causing the module to throw a generic red Error bar at the top of the page. This issue does not affect new SCORM content created in the restored
course after the restore process.
Steps to Repeat
1.
2.
3.
4.
5.
6.
LRN-40086
Course
Delivery
Course Tools
Course /
Organization
Menu & Map
Create a new Section in CE/Vista 8.0.4.
Add SCORM content to the Section as a SDES.
Export the Section and download the .bak file.
Restore the Section as a Course in 9.1 SP4 or higher.
Enroll a test user as an instructor.
Observe that SCORM Module launch window contains the Learn Menu item frameset and errors out.
Unexpected Course Menu Item Availability when Adaptive Release Is Controlling All Items in a Content Area
9.1
SP5
9.1
SP10
2011/08/17
9.1
SP6
9.1
SP10
2011/08/17
9.1
SP6
9.1
SP10
2011/08/17
9.1
SP6
Consider 2011/08/17
for
Future
Release
9.1
SP6
Consider 2011/08/17
for
Future
Release
9.1
SP6
9.1 SP9
Clients are reporting issues with Course Menu item availability. They report that items show the This link is hidden from students icon, which is square with forward slash through it, but when they click the Context Menu, Hide Item is shown instead of the Show Item. All items in the affected
content areas have items with Adaptive Release and are controlled by date, causing all items in the Content Area to not be available to Students. This in turn causes the Course TOC item to reflect that the Content Item is not currently available, which bubbles up to the UI as a This link is
hidden from students icon.
Steps to Repeat
1. In an empty Content Area, create a single Content Item.
2. Enable Adaptive Release for the item and set date criteria before today's date to ensure that the item will not be available.
3. Note that the Course Menu link for the Content Area reflects that the item is hidden.
LRN-40077
Content
Portfolios
Portfolios
Script Errors when Creating Portfolio Comment
In Internet Explorer 8 and 9 with the option to display notifications on every script error set, Users receive errors when creating Portfolio comments.
Steps to Repeat
1. In IE 8 or IE 9, select Tools > Internet Options > Advanced > Display a notification about every script error.
2. Logon as Instructor.
3. Go to Content Collection > Portfolios > My Portfolios.
4. Click Create Basic Portfolio button.
5. Enter necessary fields and click Submit.
6. Click 0 under comments column.
7. Click Create Comment and note that the script error is displayed.
8. Click the toggle switch button and note that the script error is displayed.
LRN-40075
Course
Delivery
Assessments
and Graded
Content
Graded Content
Script Errors Are Thrown when Attaching or Removing a File for Instructor Feedback when Filename Contains an Apostrophe
When attaching or removing a file for Instructor Feedback with a filename containing an apostrophe in the filename, the system displays script errors. This issue occurs in Internet Explorer 8 or 9 when the option to display notifications about script errors is set.
Steps to Repeat
1. In IE 8 or IE 9, ensure that Display a notification about every script error option is checked in Tools> Internet Options > Advanced Tab
2. Create a test course and enroll an Instructor and Student.
3. Logon as an Instructor and access the Course.
4. Create and deploy an Assignment.
5. Logout and back in as a Student.
6. Access and Submit the Assignment.
7. Create a document that has an apostrophe in the filename.
8. Logon as the Instructor and access the Course Grade Center.
9. Navigate to the test Assignment column and select the action link on the Student's submission.
10. Select View Grade Details > View Attempt.
11. In section 3, Grade Current Attempt and attach created file with apostrophe using Attach File > Browse Computer.
12. Submit.
13. Click View Attempts again.
14. Click Mark for removal link next to the file just attached.
15. Note the script error thrown.
LRN-40068
Content
Content
Management
Xythos
Content
Management
Xythos
Xythos Errors Occur when Emailing a File from Content Collection with a Filename Containing url(
When emailing a file from the Content Collection, a Xythos error occurs if the filename contains url(.
Steps to Repeat
1. Log in as Administrator and create a Course, CourseA.
2. Navigate to Course > Control Panel > Content Collection > Course Files and upload files that have url( in the filename, such as url(.xlsx.
3. Navigate to Content Collection > Course Content > Courses > CourseA and select the url(.xlsx file.
4. Select Email Items.
5. Note that in the Message Details, the Subject and Message boxes are not completed.
6. Select To, select Add Email Address and Submit and note that a HTTP Status 500 error page is displayed.
LRN-40067
Content
Portfolios
Portfolios
Unnecessary Toggle Switch in Basic Portfolio Page
Unnecessary Edit switch appears above VTBE on the Basic Portfolio Comments entry page.
Steps to Repeat
1. Logon as Instructor.
2. Go to Content Collection > Portfolios > My Portfolios.
3. Click Create Basic Portfolio button,enter necessary fields and Submit.
4. Click the link showing a 0 under the comments column and click Create Comment.
5. Note that an unnecessary Edit Button is displayed above the VTBE.
LRN-40066
Course
Delivery
Assessments
and Graded
Content
Assessments
Error when Downloading Assignment File.
2011/08/17
When using Internet Explorer 8 with the display nofications about every script is set, an error, 'document.documentElement' is null or not an object, is thrown when downloading assignment file.
Steps to Repeat
1. In IE 8 ensure that the following option is set: Tools > Internet Options > Advanced > Check Display a notification about every script error and apply the changes.
2. Create a test Course and Quick Enroll as Instructor.
3. Enroll a test Student into the Course.
4. Create an Assignment, enter points possible and ensure Make the Assignment Available is checked. All other defaults should remain.
5. Logon as enrolled Student, enter the Course and browse to created Assignment.
6. Click Start New Submission, attach a file, Submit and click OK.
7. Logon as Instructor and go to Grade Center > Assignments.
8. From the Test Assignment column, click Assignment File Download menu.
9. Check Enrolled Students checkbox, Submit and click the Download assignments now link.
10. Observe the Java Script error.
LRN-40055
Content
Content
Management /
File
Management
Advanced File & Using Special Character Files Attached Using the VTBE in Forums Results in Errors
Folder
Management
Special character files attched using the VTBE in Forums results in the error, Error: 404 NOT FOUND Error blackboard.platform.filesystem.FileSystemException: Failure writing document.
9.1
SP5
2011/08/17
Steps to Repeat
1. Access any Course > Discussions > Forums and attach a file in VTBE.
2. Click Browse Computer and chose any file that has special characters.
3. Click Submit, Submit, and Submit.
4. Observe the following error:
blackboard.platform.filesystem.FileSystemException: Failure writing document
5. Click Ok and observe the following:
Could not resolve requested path : /internal/courses/<specific>
LRN-35556
Course
162964
Grading and
Evaluation
Grade Center
Needs Grading List Results Do Not Match Filtering Criteria After Grading Items
9.1
SP5
9.1 SP9
2011/08/17
9.1
SP5
9.1 SP9
2011/08/17
9.1
SP6
9.1
SP10
2011/08/18
After grading all entries for an item, the User is returned to the Needs Grading page. At this point, the results of the search from the criteria do not match the current result set.
Steps to Repeat
1. Open Needs Grading page.
2. Apply filtering criteria to only show the results for one item.
3. Grade all the entries for that item.
4. Note that when returned back to the Needs Grading page, the search criteria has been reset to the default, but the list reports that there zero items matching this criteria.
LRN-34274
AS-162575
Community
Community
Modules
Modules
On Demand and Learning Catalog Module Links Display 9.0 Content After Upgrading to 9.1
The On Demand and Learning Catalog module does not display the correct content if the system has been upgraded from 9.0 to 9.1.
Steps to Repeat
1. Upgrade a system from 9.0 to 9.1.
2. Logon to Blackboard as an Administrator.
3. Add the On Demand Help and Learning Catalog module to a tab.
4. Click on the Quick Tutorials Catalog link and note that the link connects to Blackboard information for 9.0.
LRN-40135
Course
Delivery
Grading and
Evaluation
Grade Center
When displaying user statistics in the Grade Center there is an extra closing brace displayed after the name of each user
An extra closing brace is displayed after the name of each user when displaying user statistics in the Grade Center.
Steps To Repeat
1.
2.
3.
4.
LRN-40134
Foundations Batch Tools /
SIS
Snapshot
Access a course as an instructor
Click "Control Panel" -> "Grade Center" -> "Full Grade Center"
Click the chevron of any user under Username column
Click View User Statistics
Note that there is an extra closing brace character is displayed after each user item in the User combo box and User display.
Confusing Xythos startup and shut down trace messages while running snapshot
9.1
SP6
9.1
SP10
2011/08/18
Confusing Xythos startup and shut down trace messages produced while running snapshot
Steps To Repeat
1. Create a feed file with the following format:
COURSE_ID|EXTERNAL_COURSE_KEY|COURSE_NAME
AABBAA|AABBAA|AABBAA
2. Run snapshot command :
C:\blackboard\apps\snapshot\bin>snapshot.cmd -f CRS_MANUAL -t c:\file.txt -C c:\
blackboard\apps\snapshot\data\snapshot.properties
3. Observe the below warnings
---------------------------1 records processed.Status Report. -Process completeUnknown macro: {f242b03aaf8b4cdd84f1ac099c45ebb9 }
Elapsed time: 00:00:00.485
Total count: 1
Error Count: 0
Warning count: 0
Success count: 1
Status Report. Refer to C:\blackboard\logs\snapshot\bb-services-log-snapshot-jdb
c.txt for warnings and errors.
[2011-08-17 16:19:44.0] xyThrManager Trace Misc SystemStarter:391
Initiating the shutdown of the WFS server.
[2011-08-17 16:19:44.0] Thr..-12_29 Error Event SystemStarter:471
Attempt to stop the server when it is not yet (or already) running was ignored.
[2011-08-17 16:19:44.0] Thr..-14_36 Trace Misc FileSystemEventShutdownT
hread:47 System has been shut down correctly.
C:\blackboard\apps\snapshot\bin>
---------------------------LRN-40053
Course
Delivery
Grading and
Evaluation
Grade Center
Grade Center displays both completion checkmarks and 'in-progress' icons
9.1
SP3
2011/08/18
9.1
SP5
Consider 2011/08/18
for
Future
Release
9.1
SP4
9.1 SP8
9.1
SP6
Consider 2011/08/19
for
Future
Release
9.1
SP3
9.1 SP9
2011/08/19
9.1
SP6
9.1 SP7
2011/08/19
Instructors are seeing a completion checkmark in addition to the 'in-progress' or 'Needs Grading' icons for the same student in the Full Grade Center.
This behavior occurs when you change the 'Primary Display' to 'Complete/Incomplete'. as in Full Grade Center | Go to Assignment column | select 'Edit Column information | Primary Display.
Steps To Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
LRN-40040
Content
Content
Management /
File
Management
Logon to Blackboard
Create a course
Create a test
Take the test and have test status as 'in-progress' or 'Needs Grading
Go to Full Grade Center
Column of assignment/test
Select 'Edit Column Information
At ' Primary Display', change to complete/incomplete
Click Submit
Check marks and "In Progress" or "Needs Grading" icons are displayed for each user.
Advanced File & Filesystem Restrictions Limit the Number of Courses Allowed
Folder
Management
Filesystem Restrictions Limit the Number of Courses Allowed. This is a long running product limitation imposed by Unix file system limitations preventing more than 32K/64K courses on a system.
Steps To Repeat
1. Attempt to create a course through the GUI or via Snapshot, when the operating systems filesystem have reached its maximum subdirectories limit
Workaround
2. If you have so many course directories you do not yet want to delete older courses from your servers although they are no longer being actively used, you can move things offline without deleting. Any older courses that no longer need to be accessed on a regular basis but should be
kept around for, for example, grade disputes can be disabled through snapshot, and then their course folders can be moved to a backup filesystem, such as into a folder per semester. Restoring upon request is then simple.
3. The courses can be archived to CD/DVD/tape and deleted from the live system.
4. If there is a need to keep that many courses online, you will have to follow the workaround of putting course directories into a subfolder; for example, you could make a subfolder blackboard/content/vi/bb_bb60/courses/1/fall2006/ and move all course directories from Fall 2006 into that
subdirectory. Since the application expects them right in .../courses/1/ though, one also has to add symbolic links for each course folder,
LRN-33391
AS-163391
Course
Delivery
Content
Exchange
Course /
Organization
Copy
Issue Description
2011/08/18
Course copies by instructors from the Course Control Panel do not copy content, leaving files linked to the source course.
Steps to Reproduce
1. Create a new course, enrol an instructor
2. Login as that instructor and create a content item in a content area, attach a file
3. Perform a course copy from the Packages and Utilities area
4. Note that the course copy is successful, however the Course Files directory for the course is empty. The files link back to the source course
LRN-40013
Content
Portfolios
Portfolios
9.1 SP6 - NullPointerException error when creating a Personal Portfolio when there are no templates available
When there are no templates available when creating a Personal Portfolio a NullPointerException error is generated
Steps To Repeat
Pre-requisite: No templates available in portfolio
1. Log in as Administrator
2. System Admin Tab -> Portfolio -> Personal Portfolio Template
3. Delete any Templates
—
4.
5.
6.
7.
8.
Login as instructor
Go to Content Collection Tab->Portfolios->My Portfolios
Click "Create Personal Portfolio" button
Select "Select existing" radio button
Click "Submit" button
An error occurred. Contact the System Administrator.
For reference, the Error ID is 6dbaaebe-9d72-48e0-b582-d1ccb9b4d6ae.
Tuesday, August 16, 2011 11:43:14 AM JST
LRN-35096
AS-157822
Tools
(VTBE /
WYSIWYG)
Regular text, and HTML are merged in the VTBE editor when using <iframe> tags
When using the VTBE editor for adding HTML code with <iframe> tags, text below the </iframe> tag gets within the <iframe> stanza, and cannot be seen on regular display. The issue behaves differently in Firefox and Internet Explorer. Firefox includes the tags of the supposedly deleted text
within the <iframe> tag, messing the coding, thus generating the content to not be shown when returning to normal mode. Internet Explorer, just deletes anything included after the embedded code when switching back to HTML mode.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Login to Blackboard Learn.
Navigate to a Course.
Click on the Content link.
Click on the Create Content link.
Click on the Item link.
While on the normal WYSIWYG display, enter some regular text.
Go to youtube.com, and retrieve HTML to embed such as the following example.
Toggle the editor to HTML mode, and paste the code.
Below the youtube.com video code, enter some regular text.
Save the changes.
Example youtube.com embedding code.
<iframe title="YouTube video player" width="640" height="390" src="http://www.youtube.com/embed/QGJuMBdaqIw" frameborder="0" allowfullscreen></iframe>
LRN-32135
Community
AS-161855,AS161940
Installation /
Upgrades
Upgrades
SP6 Upgrade failed due to FOREIGN KEY constraint failure
The Sp6 upgrader could fail on the domains upgrade step with errors similar to the following:
Caused by: java.sql.SQLException: Failed while executing: alter table domain_organization add constraint domain_organization_fk1 foreign key (domain_pk1 ) references domain on delete cascade
The ALTER TABLE statement conflicted with the FOREIGN KEY constraint "domain_organization_fk1". The conflict occurred in database "bb_bb60", table "dbo.domain", column 'pk1'
Caused by: java.sql.SQLException: Failed while executing: alter table domain_organization add constraint domain_organization_fk2 foreign key (course_main_pk1 ) references course_main on delete cascade
The ALTER TABLE statement conflicted with the FOREIGN KEY constraint "domain_organization_fk2". The conflict occurred in database "bb_bb60", table "dbo.course_main", column 'pk1'.
This is due to expired data being left behind by a benign bug in the old procedures or by a failure in the domain calculation task.
The addition of the new delete cascade constraint in Sp6 and above will prevent this issue from occurring in the future.
Steps to Repeat
To confirm if this may be an issue for you execute the following queries if any of them return records these records will need to be removed before the upgrader can complete.
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
select
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
count(*)
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
from
domain_course where domain_pk1 not in (select pk1 from domain)
domain_course_coll where domain_pk1 not in (select pk1 from domain)
domain_course_categories where domain_pk1 not in (select pk1 from domain)
domain_organization where domain_pk1 not in (select pk1 from domain)
domain_organization_coll where domain_pk1 not in (select pk1 from domain)
domain_org_categories where domain_pk1 not in (select pk1 from domain)
domain_data_source where domain_pk1 not in (select pk1 from domain)
domain_institution_role where domain_pk1 not in (select pk1 from domain)
domain_module where domain_pk1 not in (select pk1 from domain)
domain_module_coll where domain_pk1 not in (select pk1 from domain)
domain_system_role where domain_pk1 not in (select pk1 from domain)
domain_tab where domain_pk1 not in (select pk1 from domain)
domain_user where domain_pk1 not in (select pk1 from domain)
domain_user_coll where domain_pk1 not in (select pk1 from domain)
domain_course where course_main_pk1 not IN (select pk1 from course_main)
domain_course_coll where course_main_pk1 not IN (select pk1 from course_main)
domain_course_categories where course_main_pk1 not IN (select pk1 from course_main)
domain_organization where course_main_pk1 not IN (select pk1 from course_main)
domain_organization_coll where course_main_pk1 not IN (select pk1 from course_main)
domain_org_categories where course_main_pk1 not IN (select pk1 from course_main)
domain_data_source where data_source_batch_uid not IN (select batch_uid from data_source)
domain_institution_role where institution_role_pk1 not IN (select pk1 from institution_role)
domain_module where module_pk1 not IN (select pk1 from module)
domain_module_coll where module_pk1 not IN (select pk1 from module)
domain_system_role where system_role not IN (select system_role from system_roles)
domain_tab where tab_pk1 not IN (select pk1 from tab)
domain_tab_coll where tab_pk1 not IN (select pk1 from tab)
domain_user where user_pk1 not IN (select pk1 from users)
Expected Behavior
All of the above queries should return 0
Fix
If any of theses return > 0 they need to be deleted before running the upgrader. For example:
SQL Server:
Delete from domain_course where domain_pk1 not in (select pk1 from domain)
Oracle:
Delete from domain_course where domain_pk1 not in (select pk1 from domain);
Commit;
LRN-30681
AS-162384
Course
Delivery
Assessments
and Graded
Content
Assessments
Student attempts cannot be viewed, if an assessment is created with a null point value.
9.1
SP6
9.1 SP8
2011/08/19
9.1
SP6
9.1 SP9
2011/08/23
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
Create a course and enroll a student and instructor
Log in as an instructor
Click on a content Area
Make sure that "Edit View" is set to "ON"
Hover the mouse over "Create Assessment" and select "Create Test"
Click "Create"
Give the test a name and click "Submit"
Click the "Question Settings" button on the top right hand corner
Untick "Specify default points when creating questions. Default point value"
Click "Submit"
Hover the mouse over "Create Question" and select "Multiple Choice"
Type anything into the question text box.
Type answers into the 4 answer boxes and select 1 of them as Correct
Click "Submit" (note that the points is currently out of "-")
Click "OK"
Make sure that the test is highlighted and click "Submit"
Make the test available and click "Submit"
Log in as the student and submit the test
Log back in as the instructor and access the Grade Center
Click the chevron next to the test attempt and click "View Grade Details"
Click "View Attempt"
Note: An error occurred. Contact the System Administrator. The following error is thrown in the bb-services-log.txt:
2011-07-13 16:50:09 +1000 - An error occurred. Contact the System Administrator.<P><span class="captionText">For reference, the Error ID is 8708f46a-0d7f-476a-8ad8-000501ed1e60.</span> java.lang.NullPointerException
2011-07-13 16:50:09 +1000 - An error occurred. Contact the System Administrator.<P><span class="captionText">For reference, the Error ID is 8708f46a-0d7f-476a-8ad8-000501ed1e60.</span> - java.lang.NullPointerException
at blackboard.servlet.tags.assessment.QuestionTag.getViewRubricHtml(QuestionTag.java:472)
at blackboard.servlet.tags.assessment.QuestionTag.initGrade(QuestionTag.java:335)
at blackboard.servlet.tags.assessment.QuestionTag.initMode(QuestionTag.java:238)
at blackboard.servlet.tags.assessment.QuestionTag.init(QuestionTag.java:217)
at blackboard.servlet.tags.assessment.QuestionTag.getStartHtml(QuestionTag.java:621)
at blackboard.servlet.tags.assessment.QuestionTag.doStartTag(QuestionTag.java:593)
at blackboard.web.WEB_002dINF.jsp.assessment.attempt.grade.assessment_jsp._jspService(assessment_jsp.java:1536)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
...
Workaround
None known.
LRN-40383
Course
Delivery
Grading and
Evaluation
Grading Rubrics Graded Rubrics Inserting /n in the Feedback Field in Firefox 5
When using Firefox 5, the feedback area in a graded Rubric contains \n when Instructors enter no feedback. When Instructors enter feedback, \n is appended to the feedback.
Steps to Repeat
1. Enter a Course and create a Rubric of any configuration.
2. Create a Grade Column and associate it with the newly configured Rubric.
3. Enroll a Student.
4. Edit the Student's grade in Full Grade Center > View Grade Details for any student > View Rubric > Assign Points in any fashion > Save > Save.
5. Click View Rubric and note the addition of \n.
LRN-40382
Tools
(VTBE /
WYSIWYG)
VTBE Adds the style='font-size' Tag to any Font Tag Which Overwrites the Font Size for Generated Content
9.1
SP6
2011/08/23
The VTBE automatically adds the tag style='font-size' tag where the options are xx-small, x-small, small, medium and so on. It overrides the size that is set in Edit Mode.
Steps to Repeat
1. Create a new Course.
2. Enter the Course and create a new Announcement.
3. In the VTBE. select font-size 2
4. Review the code in the html source and Save.
5. Note that the text size not what was chosen.
LRN-40381
Course
Delivery
Collaboration
Tools
Discussion
Board
Adaptive Release Is Not Working Well After Creating a Link to a Discussion Board
9.1
SP6
9.1 SP9
2011/08/23
9.1
SP6
9.1
SP10
2011/08/23
9.1
SP5
9.1 SP9
2011/08/23
Simple date availability rules can be set directly on a discussion Forum, but in order to set more complicated Adaptive Release rules on a Forum based on membership or performance in the Course, Users need to create a Course link to the Forum and assign the AR rules to the Course link.
The Forum and its posts will appear to Users who cannot access the link to the Forum, even if they attempt to access it using the Discussion Board tool or by searching from another Forum. They should not be able to see or access any other Forum.
Steps to Repeat
1. Logon to the system as Administrator with credentials in the Environment section.
2. Go to the System Admin Tab > Courses and create a Course.
3. Access the Course and create a Discussion Board and Link.
4. Select the Discussion Board and attach an AR rule to the link that attaches to the Discussion Board. Only Users in the rule should be able to see the Discussion Board in the Content and the Discussion Board in the top tree.
5. Logout and Logon as a Student and access the Course.
6. Discussion Boards should have the same AR rules as the Content Link; however the student is able to see the top tree from the menu in the Discussion Board and also use the threads.
LRN-40345
Course
Delivery
Course Tools
Course Tools
General
Exporting a Test with a Question Mark in the Title Fails
In 9.1 SP 6, if there is a question mark in the title, an export of it will fail with the error: An error occurred during the export process. If the question mark is removed, the export works fine.
Steps to Repeat
1. Create a Test in 9.1 SP6 with a ? in it.
2. Go to Course Tools -> Tests and export the Test.
LRN-40342
Course
Delivery
Assessments
and Graded
Content
Assessments
Selecting Exponential as the Correct Answer Format in a Calculated Formula Test Question Does Not Display the Answer in Exponential Form
The display format of an answer to a Calculated Formula test question with Exponential as the Correct Answer Format is incorrect. It shows it as a decimal and there is no discernible difference between selecting Normal or Exponential as the Correct Answer Format.
Steps to Repeat
1. Logon as System Admin and go to Admin Panel > Courses > Create a Course.
2. Enter the Course and do a Quick Enroll.
3. Click on Content in the Course Menu and create an Assessment > Test.
5. Give the Test a name and Submit.
6. Create Question > Calculated Formula and enter text in the question text area.
7. In the Answer Formula box, enter sqrt(9*10^-8), for example.
8. Click Next and set decimal places to 4.
9. Select Exponential as the Correct Answer Format and click Calculate.
10. Note that the answer displays in the decimal format.
LRN-40341
Course
Delivery
Grading and
Evaluation
Grading Rubrics Error Is Thrown if Commas Are in Point Value Fields in Point Range Rubrics
9.1
SP6
2011/08/23
Commas are not allowed in point value fields in point range Rubrics. The error Only integers are accepted as Point Values in Point Ranges is thrown if a comma is present. However, commas are automatically added to point values with more than three digits. If commas are removed and the
Rubric submitted, they automatically appear the next time the Rubric is edited.
Steps to Repeat
1. Logon as System Admin and go to Admin Panel > Courses.
2. Create a Course, enter the Course and Quick Enroll.
3. Select Course Tools > Rubrics.
4. Click on Create Rubric > enter a name > choose Rubric Type of Point Range.
5. Enter some values in the point range fields that are at least four digits long and Submit.
6. Click the drop down action link next to the newly created Rubric and choose edit.
7. Observe that the four digit values appear with commas as expected.
8. Click Submit and observe the error.
9. Click Ok, remove all commas and Submit.
10. Edit the Rubric again and notice the commas are back.
LRN-40319
Course
Delivery
Management
Grade Center Columns Are Created Out of Order from a SCORM Item with Multiple SCORM Objects
9.1
SP6
9.1 SP9
2011/08/23
9.1
SP5
9.1 SP8
2011/08/24
9.1
SP6
9.1 SP8
2011/08/24
9.1
SP5
9.1
SP10
2011/08/24
When uploading a SCORM package into the New SCORM Engine that contains muitple SCORM objects and choosing to Grade those objects, the order of the columns in the Grade Center do not match the order of the items in the SCORM package.
Steps to Repeat
1. Upload a SCORM package that contains multiple SCORM objects into a Course.
2. Add a Gradebook item for each object.
3. Logon as an Instructor and navigate to the Grade Center and notice the order of the columns.
LRN-40287
Course
Delivery
Grading and
Evaluation
Grade Center
The Character # in a Category Prevents Grading of Assignments Using the Gategory
When an Instructor tries to grade an Assignment that has been submitted, an error relating to a missing sequenceId appears if there is a # in the name of the Category to which the Assignment is associated. It does not matter if the User goes to the attempt directly or inside the View Grade
Details. The error is caused by incorrect encoding of category name. It will happen if the category contains a # character.
Steps to Repeat
1. Create an Assignment.
2. Make a couple of submissions.
3. Create a Category, such as Assignment #3.
4. Modify the Assignment Column by editing Column Information and set it to use the new Category.
5. Go back to the Grade Center and in the context menu of the grade select the attempt and note the error.
LRN-40260
Community
Community
Modules
Modules
Screen Reference Point Moves When Action Link Is Clicked
In the What's New module, the screen reference point moves if the action link associated with Announcements, Assignments, Content, Courses, Organizations or Tests is clicked. The reference point becomes the pop-up dialog of the action link instead of staying in the position it was in when
the link was clicked.
Steps to Repeat
1. Create or use one of the following in the What's New module: Announcements, Assignments, Content, Courses, Organization or Tests.
2. Logon as an Instructor and go to My Institution > What's New module.
3. Click the list header action link of any of the items from Step 1.
4. Click any of the action links under the expanded list and note the reference point location.
LRN-31267
AS-162613
Course
Delivery
Management
Content
Delivery
Breadcrumb Removed when Opening a File from a Content Area
Breadcrumbs are being removed when opening a file from any Content Area, when the file is attached to a Content Item during item creation.
Steps to Repeat
1. Logon to blackboard as an Instructor.
2. Go to a Course > Content Area and add a new Item.
3. Attach a file through the Browse My Computer.
4. Fill out the rest of the form and click Submit.
5. On the resulting page, click the link for the Item and note that the breadcrumb is missing from the display.
LRN-40585
Community
Community
Management
Roles
New Course/Organization Roles are not working correctly
9.1
SP5
2011/08/26
Course and Organization roles are not applied to forums. Forum permissions show user as administrator.
Steps to Repeat
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LRN-40481
Course
Delivery
Grading and
Evaluation
Grade Center
Logon as an Administrator.
Create a new course/organization role and deny all permissions.
Enroll user as an Instructor in a course.
Logout as Administrator and clear cookies on the browser.
Logon as enrolled Instructor.
Enter course.
Click on Course Tools.
Click on Discussion board.
Add and Remove entries.
Cannot select all users in Screen Reader mode
9.1
SP5
9.1 SP9
2011/08/26
When viewing the Grade Center in Screen Reader mode, checking the 'Select All' check box does not select all users or any users at all.
Steps to Repeat
1. Create or Navigate to a Course.
2. Click on Grade Center > Full Grade Center.
3. Click on Screen Reader Mode.
4. Click on Check box for select all Users.
LRN-40254
Course
Delivery
Course Content Learning
Management
Modules
PDF files display is very small when viewing in Learning Modules and Firefox
9.1
SP5
2011/08/26
PDF files display is very small when viewing in Learning Modules and Firefox
Steps to Repeat
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LRN-40159
Course
Delivery
Grading and
Evaluation
Grade Center
Create or Navigate to a Course.
Enter the Content Area and click Build Content -> Learning Module.
Give the Learning Module a name and click Submit.
Click the Learning Module link.
Click Build Content -> File.
Upload a PDF file and Click Submit.
Create and Enroll a Student in the course
Logout as Administrator and clear cookies on the browser.
Logon as a Student using Firefox
Click on the Learning Module and the link to the PDF File
'No action config found' error when grading attempt in Grade Center
9.1
SP4
9.1 SP9
2011/08/26
9.1
SP3
9.1 SP9
2011/08/26
9.1
SP6
9.1 SP8
2011/08/29
9.1
SP5
9.1 SP6
2011/08/29
9.1
SP5
9.1 SP6
2011/08/29
9.1
SP5
9.1 SP6
2011/08/29
9.1
SP6
9.1 SP9
2011/08/31
9.1
SP6
Consider 2011/08/31
for
Future
Release
9.1
SP6
9.1
SP10
9.1
SP6
Consider 2011/08/31
for
Future
Instructors receive a 'No action config found' error message when grading attempts in the Grade Center.
Steps to Repeat
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4.
5.
LRN-40140
Course
Delivery
Course Content Lesson Plans
Management
Go to Control Panel > Grade Center -> Full Grade Center.
Click on Action icon to Grade an attempt for a Student (Example: bbstudent, Wik 5: Speech grade column).
Wait 20-30 minutes.
Fill in Feedback comments and Submit.
Copying courses containing Lesson Plans Fails to Copy all Content
When copying a course that contain Lesson Plans, where the Lesson Plans have embedded links in the VTBE's of any Lesson Plan Sections (Example: Objectives and Materials) the copy operation will fail with an error message "Error: An error occurred while persisting the course. Please
contact the Blackboard Administrator at your institution for assistance."
Steps to Repeat
This issue affects ORACLE systems only.
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LRN-40698
Course
Delivery
Grading and
Evaluation
In the Content area of any course choose Lesson Plan.
Give it a title
Navigate to the Objectives Section.
Click Attach File and attach any file.
Click Save and Exit.
From the Packages and Utilities menu select Course Copy.
Select any Copy Type
Set a Destination Course ID
Select just your content area
Hit Submit.
Grading Rubrics Point range rubrics update total when user chooses a point value
If a user is grading using a point range rubric and chooses a point value from the drop menu for a cell but doesn't click the radio option associated with it, the total for the rubric updates to reflect the value selected.
Steps To Repeat
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LRN-25147
AS-125759
Content
Portfolios
Portfolios
Log in to a course
Create an assignment
Create a point range rubric
Log out
Log in as a student and complete the item
Log out
Login as instructor/admin and navigate to attempt
Click on view rubric
Choose point value but do not click on radio option
The total updates BUT it doesn't indicate that you've selected the option. This happens once you've already selected values and then just choose a point value for another cell BUT don't click the radio option to select that cell.
Shared Portfolio Email Notifications are From the Sharing Recipient, Not the Owner
Steps to Repeat
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LRN-10024
AS-121395
Course
Delivery
Course User
Management
Course Groups
Log in with a student account (student1).
Go to Content Collection.
Go to Portfolios (Folder View).
Click My Portfolios.
Click Add Personal Portfolio.
Provide a title, make it available and submit.
Click Share Portfolio.
Click Share with Users.
In the Username field enter another student account (student2) and check Send Email.
Click Submit.
Observe an email from student2 stating that student1 has shared a portfolio with student2.
Breadcrumb Trail Breaks After Reordering Group Discussion Forums
When you reorder the Group Discussion Forum list, the breadcrumb trail breaks revealing an expansion template.
Steps to Repeat
1. As a Instructor, navigate to a Course.
2. Go to Tools > Group Pages > and select a Group.
3. Go to Group Discussion Board > contextual menu of the Forum > Copy.
4. Enter the information in the fields and click Submit on Copy Forum page.
5. Observe the breadcrumb.
LRN-2192
AS-121844
Content
Portfolios
Portfolios
Basic Portfolio Downloads Do Not Contain All Content When Content Is Linked Through the Text Editor
Steps to Repeat
1.
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7.
LRN-41403
Foundations API &
Integrations
Data Integration
Create a folder in My content and add pictures to that folder.
Create a basic portfolio. Create an item that contains a link to that FOLDER, using the Attach File function from the Text Editor.
Download the portfolio.
Unzip the downloaded portfolio.
Open the folder and click on the index.html file to open the portfolio in a browser.
Click on the link to the Images folder
It will NOT contain the folder which contained the images.
Hashed Passwords from External SIS Sources Do Not Validate
Hashed passwords coming into Learn using SIS integration do not validate. When adding new Users to the system with a new Data Source Key, the passwords are not coming over even though the correct password in in the database.
Steps to Repeat
1. Set auth.type.rdbms.use_challenge=false in config/authentication.properties
2. Create a new User.
3. Using a database client, manually set the password to:
Unknown macro: {SSHA}
T6KqiXzPh8wlXYkc/JM3hZShq4VJVDJZUDQxTg==
4. Attempt to authenticate with the known good password of 246810 and note that authentication fails.
LRN-41365
Content
Content
Management /
File
Management
Advanced File & New Version Greater than 3 Are Not Created when Lock Menu Is Clicked
Folder
Management
When locking a file, Version 2 can be created, but not a Version 3.
Steps to Repeat
1. Login as Administrator.
2. Go to Content Collection tab and create a new folder.
3. Upload a file and select the check box to enable versioning and Submit.
4. Click 1 under the Versions column.
5. Click the action link next to Version 1.
6. Select Lock.
7. Observe that Version 2 is created and the green information bar says: Success: Locked, New Version created.
8. Click the action link next to Version 2 and select Unlock.
9. Click the action link next to Version 2 and select Lock.
10. Observe that the green information bar says Success: Locked, New Version created, but Version 3 is not created.
LRN-41353
Content
Content
Infrastructure
Content System
Admin
Content Collection Folder Passes Leads to a Blank Page when Buttons Are Clicked
2011/08/31
Content Collection folder passes result in a blank page when Email Items, Copy or Move buttons are clicked.
Steps to Repeat
1. Logon as Administrator.
2. Go to Content Collection tab and create a folder.
3. Click on the action link for the newly created folder and select Passes.
4. Upload a file into the folder.
5. Copy the pass link URL and open it in another browser.
6. Select the file and click one of the Email Items, Copy, or Move buttons.
LRN-41350
Community
Notifications
Notifications
A user can enter a decimal value in Send Due Date Reminders field
A user can enter a decimal value in Send Due Date Reminders field on the Instituion tab Notifications Dashboard
Release
Steps To Repeat
Pre-requisite:
Set Notification Collection to 'Enabled' in Administrator Panel -> Notifications (Under Tools and Utilities)
1.
2.
3.
4.
5.
6.
7.
Login as instructor
Go to My Institution tab
Click Notifications Dashboard sub-tab
Click "Edit Notification Settings" of a module
Click "Edit General Settings"
Enter a decimal value in "Send Due Date Reminders" field
Click Submit
Observed
Decimal value is accepted
LRN-41135
Course
Delivery
Collaboration
Tools
Virtual
Classroom and
Chat
User encounters generic error message when entering a Group Virtual Classroom tool and the user is not a member of the group.
9.1
SP4
9.1
SP10
2011/08/31
9.1
SP6
9.1 SP7
HF1
2011/08/31
9.1
SP6
9.1
SP10
2011/08/31
9.1
SP6
9.1
SP10
2011/08/31
9.0
SP3
9.1 SP9
2011/08/31
9.1
SP4
9.1 SP7
2011/09/01
9.1
SP6
9.1 SP8
2011/09/01
9.1
SP6
9.1
SP10
2011/09/01
9.1
SP5
9.1 SP9
2011/09/01
9.1
SP6
9.1 SP9
2011/09/01
9.1
SP6
9.1 SP8
2011/09/01
9.1
SP3
9.1 SP7
2011/09/01
If a user (such as an instructor) attempts to enter Group Virtual Classroom tool, and they are not a member of the group, they receive a generic error message: "An error occurred. Contact the System Administrator."
Steps To Repeat
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7.
Enter any course
Quick enroll as an instructor
Create a new group, and do not add yourself to the group
Enter the group
Enter the group collaboration tools
Click Virtual Classroom
Note error message encountered: "An error occurred. Contact the System Administrator"
WORKAROUND
Add your user to the group to be able to access the Virtual Classroom
LRN-41134
Course
Delivery
Grading and
Evaluation
Grading Rubrics Sorting of multiple criteria rows in Rubrics does not function properly.
In SP6, the sorting of criteria rows in rubrics is not functioning properly. In every test case, the 2nd, 3rd, or 4th position always appears incorrectly.
Steps To Repeat
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LRN-40902
Community
Community
Modules
Modules
Login as System Admin
Admin Panel > Courses
Create a course > enter the course and do a Quick Enroll
Course Tools > Rubrics
Click on Create Rubric > enter a name > choose any Rubric type
Fill out the Rubric creating 7 criteria items > name the criteria items A, B, C, D, E, F, G > Submit
Edit the Rubric and click the Criteria sort button
Sort the criteria in this order: G, E, F, C, A, B, D and submit
Observe that the criteria display as: G, E, C, F, A, B, D
Notice that the third and fourth items are reversed
Portal Modules That Are Dependent On External Services Can Cause Tab Page To Load Slowly
If a module that is dependent on an external service encounters latency, and it is set to load synchronously, it can cause the entire tab page to load slowly as well.
Steps To Repeat
1.
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3.
4.
5.
Create a portal module that is dependent on an external service
In the module properties, ensure 'Allow Asynchronous Loading' is unchecked
Add the module to a tab page
Attempt to load the tab page
Note that the entire tab page cannot load until the module is loaded.
Workaround
In the module properties, ensure 'Allow Asynchronous Loading' is checked.
LRN-40384
Foundations System
Infrastructure
Background
Tasks/Services
SystemInfo Task Fails Due to Cannot allocate memory Error
SystemInfo task fails intermittently due to "Cannot allocate memory" error.
Steps to Repeat
The issue occurs when the SystemInfo task is scheduled in bb-tasks.unix.xml, as it is on default installations. The memory conditions required to generate this error are not yet known.
LRN-27622
AS-154781
Course
Delivery
Community
Management
Themes
Yellow Text on a Light Pink Background Is Not Readable When Applied to Learning Modules With the Blackboard Learn Theme and the Color Palette Sky
Apply Blackboard Learn theme with the color palette Sky. When viewing a Learning Module, the navigational text on the buttons is yellow text with a light pink background. This makes the text hard to read.
Steps to Repeat
1. Set up the Blackboard Learn theme to display with the color palette Sky.
2. In a course, create a Learning Module.
3. View Learning Module and notice the navigation buttons are hard to read.
Workaround
Go to /blackboard/docs/sky/colorpalette.css and scroll to the bottom of the page. Within the code, change the #FFF6B3 to #000000. Save. Restart your services.
LRN-41636
Course
Delivery
Assessments
and Graded
Content
Peer
Assessment
File Links in Self and Peer Assessments Are Broken After Exact Course Copy
File links in Self and Peer Assessments, which are attached by instructors in the Text Editor, are broken after Exact Course Copy. This only happens when the file is initially found using Browse my Computer.
Steps to Repeat
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8.
LRN-41602
Course
Delivery
Grading and
Evaluation
Create a course and three users (one instructor, two students).
Create a Self and Peer Assessment.
Attach files in Text Editor. Select Browse My Computer and select a file.
In the Self and Peer Assessment, create one or two questions and attach files in Text Editor. Select Browse My Computer and select a file.
In the Control Panel, expand Packages and Utilities and select Course Copy.
On the Copy Course page, select Copy Course With Users (Exact Copy).
Type a Destination Course ID and click Submit.
Go to the Self and Peer Assessment' of copied course. Links are broken(not browser specific). Error 404, Not found is displayed in screen in Firefox and Internet Explorer.
Grading Rubrics Grid View and List Views Stop Toggling when Viewing a Graded Rubric
When viewing a graded Rubric, tabs are no longer clickable when toggling between Grid and List Views.
Steps to Repeat
1. Create a Rubric Using any Configuration.
2. Create a Grade Column and associate the Rubric to it using any configuration.
3. Edit a Student's grade using the Rubric Full Grade Center > View Grade Details for any Student > View Rubric > Assign Points in any fashion > click Save > click Save.
4. Click View Rubric.
5. Click on List View.
6. Click on Grid View.
7. Note that tabs are no longer clickable.
LRN-41599
SIS
Snapshot
The Snapshot Client Does Not Create Courses with Guest Access Disabled when Used in SOAP Mode
If ALLOW_GUEST_IND is included in the group.bb.controlled.fields line of a snapshot.properties file and the ALLOW_GUEST_IND field is set to N in a feed file, the Course will be created with Guest access enabled (ALLOW_GUEST_IND = Y) even if N is specified when using the Snapshot
Client in SOAP mode.
Steps to Repeat
1. Download and install the Snapshot Client tool for 9.1 SP6 in SOAP mode.
2. Add ALLOW_GUEST_IND to the group.bb.controlled.fields in the snapshot.properties file.
group.bb.controlled.fields=TEMPLATE_COURSE_KEY,TEMPLATE_ORGANIZATION_KEY,X_BB_TEMPLATEKEY,ALLOW_GUEST_IND
3. Create a Course feed file using the following as an example:
external_course_key|course_id|course_name|available_ind|ALLOW_GUEST_IND
snapclient_test_01|snapclient_test_01|Testing Guest Access |Y|N
4. Run Snapshot to create the Course in the feed file with the desired attributes.
blackboard/apps/snapshot/bin/snapshot_override.sh "-Ddata.source.key=SYSTEM" -f CRS_MANUAL -V "host.system.local" -P password -C blackboard/apps/snapshot/data/snapshot.properties -t blackboard/apps/snapshot/data/feed.txt
LRN-41598
Course
Delivery
Grading and
Evaluation
Grade Center
Transaction Committal Failed when Importing Gradebook
Users are reporting that offline Gradebook files cannot be imported if the Gradebook is of significant size. This does not happen every time.
Steps to Repeat
1. Create a Course with 86 or more Students.
2. Enter the Gradebook and create 28 or more Point Columns.
3. Export the Gradebook using the Work Offline button and choosing default options.
4. Download the Gradebook and alter all columns for all Users to the number 1, giving them a point.
5. Save the Gradebook.
6. Upload the Gradebook using the Work Offline button and choosing the default options.
7. Submit the changes.
LRN-40339
Foundations System
Administration
System Config /
History / Logs
Exec Logs Owned by Root
Upon startup, the .../blackboard/logs/exec directory will be created with root ownership if a service restart occurs and for some reason the .../blackboard/logs/exec directory does not exist prior to the restart. This prevents logging to the exec log file.
Steps to Repeat
1. Shutdown services and remove the exec directory under .../blackboard/logs/.
2. Restart services as Root.
3. Observer that the .../blackboard/logs/exec directory has been created with Root ownership.
LRN-40328
Course
Delivery
Management
SCORM Player Sets All Attempts to All SCORM Objects as In Progress in the Grade Center when Launched
When the SCORM player is launched, all SCORM objects in that Course are set to in progress in the Grade Center. If a User stops and returns to the Blackboard Course, the Grade Center will not reflect where the User stopped since all objects are set to in progress each time a SCORM
Course is launched. With muiltiple SCORM objects in a SCORM package, multiple attempts do not work unless the entire package is completed in one sitting.
Steps to Repeat
1. Upload a SCORM package that contains multiple SCORM objects into a Course.
2. Add a Gradebook item for each SCORM object.
3. Logon as a Student and complete the first SCORM object in the package.
4. Logon as an Instructor and navigate to the Grade center and note that all objects show as in progress.
LRN-32789
Course
155073
Authentication / Entitlements &
Authorization
Privileges
"Authenticated Users Not Enrolled in a Course Are Not Able to Access Areas Which Should Be Available to Guests
Authenticated users who are not enrolled in a course are not able to access areas which should be available to guests.
Steps to Repeat
1. System Admin > Tools > Enable guest access to the following:
a. Announcements
b. Calendar
c. Contacts
d. Content Area
e. Glossary
f. Manual
g. Tools Area
h. Wikis
2. Create a course and enable guest access.
3. Access the course as an instructor.
4. Control Panel > Customization > Tool Availability.
5. Turn on guest access to all items available.
6. On the Course Menu, set a Content Area to Permit Guests.
7. In that Content Area, create Tool Links to the following:
a. Announcements
b. Calendar
c. Contacts
d. Glossary
e. Manual
f. Tools Area
g. Wikis
8. Content Area > Build Item > File and attach any PDF document.
9. When accessing the course using the following criteria list, observe the following:
10. Access the course as an authenticated user (not enrolled in the course).
11. Observe the access to the following areas:
a. Announcements No
b. Contacts No
c. Content Areas Yes
d. Calendar No
e. Glossary No
f. Tools Area No
g. Wiki No
h. Manual No
i. File Item No - permissions error
12. Access the course as an unauthenticated user (not enrolled in the course).
a. Announcements Yes
b. Contacts Yes
d. Calendar Yes
e. Glossary Yes
f. Tools Area Yes
g. Wiki No
h. Manual Yes
i. File Item No - prompts for authentication
14. Access the course as an authenticated user (enrolled as guest in the course).
a. Announcements Yes
b. Contacts Yes
d. Calendar Yes
e. Glossary Yes
f. Tools Area Yes
g. Wiki Yes
h. Manual Yes
i. File Item Yes"
LRN-32783
Foundations System
AS-155085,ASPerformance
157776
System
Performance
Excessive amount of LDAP Authentication threads are affecting performance
9.1
SP3
9.1 SP7
2011/09/01
9.1
SP5
9.1 SP9
2011/09/01
A large amount of Runnable LDAP Threads (alive threads) were found on each application server while executing a thread dump. They were identified as being part of the LDAP library. These threads are not cleaned until a Concurrent Mark Sweep Garbage Collection, which takes more than 2
seconds which directly affects performance.
Steps to Repeat
1. Perform several logins using the LDAP provider
2. Take a thread dump, note there will be threads waiting on the condition:
"Thread-5744" daemon prio=3 tid=0x000000010ae89800 nid=0x3260 runnable [0xfffffff5e204e000]
java.lang.Thread.State: RUNNABLE
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream.java:129)
at java.io.BufferedInputStream.fill(BufferedInputStream.java:218)
at java.io.BufferedInputStream.read1(BufferedInputStream.java:258)
at java.io.BufferedInputStream.read(BufferedInputStream.java:317)
- locked <0xfffffff6dfc2b8b0> (a java.io.BufferedInputStream)
at com.sun.jndi.ldap.Connection.run(Connection.java:808)
at java.lang.Thread.run(Thread.java:662)
3. Trigger Garbage Collection using jconsole/visualvm/etc and note that the threads are cleared up
LRN-31967
Course
162939
Community
Modules
Modules
Javascript Added to Module Content Is Replaced with Xs After Upgrading to 9.1 SP5
After upgrading to 9.1 SP5, any Javascript that existed on the system or that is added to content is replaced with Xs. For example, what was once
javascript:window.open('https://my.school.edu');javascript:void(0);
is now
xxxxxxxxxx:window.open('https://my.school.edu');xxxxxxxxxx:void
Steps to Repeat
1. As an Administrator, navigate to System Admin Panel > Tabs and Modules > Tools Panel > Create External Links.
2. Enter a Title and enter the a URL of the form as noted above.
3. Make sure that the module is listed as Available, click Submit and note the Success Message: Item Updated.
4. Go to the My Institution Tab or any other tab and add the module which was just made available.
5. Hover over the name of the link in the module and note the replacement.
LRN-41585
Course
Delivery
Grading and
Evaluation
Grading Rubrics Point Range Rubrics Update Total When User Chooses a Point Value
9.1
SP6
2011/09/02
If a user is grading using a point range rubric and chooses a point value from the drop-down list for a cell, but does not select the option associated with it, the total for the rubric updates to reflect the value selected. It does not indicate that the option was selected.
Steps To Repeat
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8.
LRN-41343
Course
Delivery
Grading and
Evaluation
Access a course and create an assignment.
Create a point range rubric.
Log out.
Log in as a student and complete the item.
Log out.
Log in as instructor/admin and navigate to attempt.
Click View Rubric.
Choose point value, but do not select the option.
Grading Rubrics Feedback Field Label Issues
9.1
SP6
9.1 SP9
2011/09/02
9.1
SP6
9.1 SP9
2011/09/02
9.1
SP3
9.1
SP10
2011/09/02
9.0
SP6
9.1
SP10
2011/09/02
The Feedback field label is being added to cells which do not have feedback and is missing from cells where the student achieved that particular competency level (when no feedback on the achievement is given). If there is no feedback in a cell the "Feedback" label should not be appearing. It
should appear if the student achieved that competency level. There should also be a green check mark in the cell for which the score was achieved.
Steps To Repeat
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LRN-41336
Course
Delivery
Content
Exchange
Course /
Organization
Copy
Log in as System Admin.
Admin Panel > Courses.
Create a course > enter the course and do a Quick Enroll.
Course Tools > Rubrics.
Click on Create Rubric > enter a name > choose any Rubric type.
Fill out the Rubric and Save.
Create an assignment and assign the rubric to it.
Log in as the student and submit the assignment.
Log in as the instructor and grade the assignment.
Log in as the student and view grade > view rubric.
Course Copy fails when trying to copy a course that has a cartridge in it.
When an instructor or an system administrator attempts to run a course copy, selects everything from the list except for the course cartridge (so no course cartridge content gets carried over), then runs it, the logs of the course copy will have an error and it will stop mid way. The course copy
does not actually copy anything, stating that it found some content that is "attached" to the cartridge. This issue will make the course copy fail and nothing is written to the logs describing the root cause of this issue, just that it has failed.
Steps To Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Go to domain
Go to the Admin Tab
Courses
Search for a course that has a cartridge attached and content attached to that cartridge
Select the chevron copy
Select whatever you want to copy
Do not select the course cartridge content
See the log in the back end inside the directory /usr/local/blackboard/content/vi/bb_bb60/courses/1/your_course_id/course_copy/
See the log detailed
The copy fails
Workaround
12. none
LRN-41323
Course
Delivery
Management
Content
Delivery
Copying a Wiki Link Creates an Error
When copying a Blackboard wiki from one course/organization into another course/organization, the Copy tool says the content was copied successfully, but when trying to access or edit the wiki, an error appears.
1. Create a wiki link in a Content Area.
2. Select the Copy option from the contextual menu next to the wiki link and copy to a different course.
3. In the new course, click the wiki link.
Error: Item has been removed. Organization content link for this item needs to be removed manually by the Organization Leader.
LRN-41133
Foundations System
Administration
System Config /
History / Logs
Embedded videos do not play in Firefox.
Embedded videos do not play in Firefox, but they work in IE. When you try to upload them in Firefox you get the error "standby="media.wmp.standby" loop=false">
Steps to Repeat
1. Logon on Blackboard
2. Enter a course
3. Go to Announcement > Create Announcement > In Visual Editor, click the "Add MPEG/AVI content" > Browse to "institution" content > Select WyomingTrip.wmv > Submit
Workaround
Use another browser other than Firefox.
LRN-41124
Foundations System
Administration
Admin Console
Admin Console Uptime Does Not Display Days
9.1
SP5
9.1 SP9
2011/09/02
9.1
SP1
9.1 SP9
2011/09/02
9.1
SP5
9.1
SP10
2011/09/02
9.1
SP6
9.1 SP9
2011/09/02
9.1
SP6
9.1 SP7
HF1
2011/09/02
9.1
SP5
9.1 SP9
2011/09/02
9.1
SP2
9.1 SP9
2011/09/02
9.0
9.1 SP9
2011/09/02
9.1
SP6
9.1
SP10
2011/09/02
9.1
SP4
9.1 SP9
2011/09/02
9.1
SP6
9.1
SP10
2011/09/02
This case addresses the Admin Console Limited Field Trial,running version 9.1.60230 of the building block on Blackboard 9.1 SP5 (9.1.50119.0).
The System Information page contains information about the JVM instance. One field presented is Up Time. This field calculates incorrectly. It appears to only take the uptime of that day into account instead of the full date/time stamp for total server uptime.
Steps to Repeat
1. Log into the server.
2. System Admin > Admin Console > System Information.
3. Note that the Up Time is incorrectly based on that day's Start Time.
LRN-40908
Foundations UI and
Navigation
Navigation /
Breadcrumb
Editing User Profile Results in a Database Error
When editing a user profile, a database error may be thrown. Restarting services resolves this issue, but it may come back after a while.
Steps To Repeat
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4.
LRN-40869
Course
Delivery
Course
Email
Communication
Access a course and click Personal Information under Tools.
Click Edit Personal Information.
Click Submit. No need to make changes to any field.
Click OK on the warning for the email being blank.
When Accessing the Send Email Tool From the Tools Page, HTML Code in Delivered Email Is Not Interpreted
Email only sends as text and HTML code. Message should interpret the HTML code.
Steps to Repeat
1. Access a course as an instructor.
2. Course Menu > Tools > Send Email > All Users.
3. Use this message:
<b><font color = red>Important!</b></font> The college is currently using Blackboard
<u><b>In this email you will learn more about:</b></u>
4. Notice the recipient will not see red, bold, or underlined text, only the text and HTML code.
5. Compared to sending email from the Grade Center > Manage > Send Email.
6. Send the exact same email.
LRN-40662
Foundations Documentation
& Help
Documentation
& Help
Ordering Question Type Instructions Has a Typo
When you create an ordering question for a test, there is a typo in the instructions:
Ordering questions ask Students to put of a series of items in correct order.
It should read:
Ordering questions ask Students to put a series of items in correct order.
Steps to Repeat
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6.
LRN-40591
Content
Content
Management /
File
Management
Organization
and Basic File
Management
Under Control Panel expand Course Tools.
Click on Test, Surveys and Pools then click on Tests.
Create or edit a Test.
Click on Create Question and select Ordering.
Under the header Create/Edit Ordering Question notice the instruction:
Ordering questions ask Students to put of a series of items in correct order. More Help
Instead of:
Ordering questions ask Students to put a series of items in correct order. More Help
Reusable HTML objects no longer render inside a course content area after upgrading to SP6.
Prior to the upgrade to SP6, users could create a content item that links to a reusable HTML object. That file's contents would then render in the content frame. After upgrade to SP6, all content items that link to reusable object HTML files no longer render the reusable objects in-line, but rather
show the link to the file that the user has to click on to see the contents.
Steps to Replicate
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5.
LRN-40588
Course
Delivery
Course User
Management
Course /
Organization
Enrollment
Create a folder in the Content Collection under /institution and create an html object >> Build >> HTML Object >> enter name and text >> submit
Enter a course, click Content > Build Content > Create Item
Enter a name, in the VTBE click 'Attach File'
Browse Content Collection, select the reusable object HTML file, submit, launch in new window = no
Notice that the Content Item is just a link to the HTML file that would need to be clicked on to view the contents
Link to Help showing up a blank page to Instructors and Course Builders
When an Instructor clicks on the Help link they are redirected to a Blank Page.
Steps to Repeat
1.
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6.
7.
8.
9.
10.
Logon as an Instructor.
Click on Help.
Instructor is re-directed to a Blank Page.
Logout as Instructor and login as Blackboard Support.
Click on Help.
Notice the drop down menu with two options show up.
Logout.
Logon as a Student.
Click on Help.
Student's Users Guide will show up.
The Help button is not working properly as an Instructor or Course Builder.
Workaround
Navigate to a Course and in the Control Panel go to the Help menu then click on Blackboard Help.
LRN-40584
Community
Community
Modules
Modules
"Whats New" causes tab to load slowly, even when disabled system wide
When you make the "What's New" module unavailable the Notification tab is still loading very very slow. When you delete the module from the tab the page loads quickly. It seems that when a module is on a tab page, it still runs when the module is set to Available = no for the whole system.
When this is the case for every module which is on a tab and which is set to unavailable, unexpected effects can occur. A module which is unavailable should not be loaded.
Steps To Repeat
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LRN-40387
Course
Delivery
Management
Content
Delivery
Add a menu item and click Create Module Page.
Enter the Name of the Module Page (Example: Notifications).
Click on Add Course Module.
Add only these 3 modules: Needs Attention, Alerts and To Do.
Notice that the tabs perform well.
Go back to the Create Module Page.
Add the What's New (system availability for module is yes) to the tab
Notice that the performance is very slow_
Make the "What's New" module unavailable system wide, but set it to not load asynchronously.
Notice that the tab is still performing badly.
Remove the "What's New" module from the tab.
Notice that the performance is ok.
Unavailable Courses Can Be Accessed Via Emailed Course Links.
Students can access course items referenced in a Notification Email even when a course is not available.
Steps to Repeat
Notifications must be enabled to send messages.
1.
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7.
8.
LRN-40255
Course
Delivery
Course Tools
Course Tools
General
Enroll a Student in the Course.
Create an Item.
Wait until the test student receives the notification. Once the notification is received, go back to the Admin Panel and set the course to unavailable.
Logout as Blackboard Administrator or Instructor.
Login to the Course as the Enrolled Student.
Open the Email Notification from the Course.
Clink the link to the item.
The same behavior is observed if the duration availability is set for a past or future date.
Inconsistent Indentation occurs with text pasted into the VTBE from Word Document
Lines that are indented in the Word document are not indented in the VTBE.
Steps to Repeat
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7.
LRN-40167
Content
Content
Management
Authentication
& Permissions
Go to Content > Create Item.
Name the item.
Copy and Paste all text from a Word Document and Submit.
View the Content.
Note that some lines are indented where others are not, even if they were indented in the original document.
Note that the issue occurs with IE7, IE8, and IE9, but not Firefox 5 or Chrome. Replicated with Word 2007 and 2010.
Content
Cengage Learning locked content throws error
Management
Authentication & Cengage Learning locked down content if moved does not prompt for key instead throws error.
Permissions
Steps to Repeat
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11.
12.
Under the Control Panel expand Packages & Utilities then click on Import Course Cartridge
Enter Course Cartridge Key then Submit.
Wait for Import to complete.
Create a new content area in Table of Contents.
Click Build Content then Learning Module.
Give title and click submit.
Go to Course Documents and click a Chevron of a Content Item or Folder and move it to the new Learning Module you created.
Enroll a Student in the Course.
Use an alternate browser to login as Student.
Enter course.
Go to Newly created TOC and Learning Module is there.
Workaround
Utilize the Table of Content Area where content was moved from.
Key in Code there and all content moved around will then be provided access to students.
LRN-40133
Foundations Authentication / User
Authorization
Management
An infinite loop is caused if user has permission only to the control Panel groups but no other permissions.
If you create a role based on "Teaching Assitant" and take away all permissions to access the groups, and then only re-add the privilege "Control Panel > Groups". When and try to access "Users and Group > Groups" you will be thrown into an infinite loop.
Steps To Repeat
1.
2.
3.
4.
Create a role based on the "Teaching Assistant" role
Remove all the group related permissions
Add the Control Panel > Groups privilege
Try to access Control Panel > groups from within a course with a user based on that role
LRN-40132
Foundations UI and
Navigation
UI Infrastructure *When Using Japanese or Chinese Language Packs, the Notification Column in the Notification Settings Is Not Displayed Correctly *
9.1
SP6
9.1
SP10
2011/09/02
When using the Japanese or Chinese Language Pack and navigating to the notification settings for a module, the notification column is extremely small and condensed.
Steps To Repeat
1. Access My Institution > Notifications Dashboard.
2. Click "Edit Notification Settings* in the What's New module.
3. Click the Courses I am teaching link.
LRN-40054
Community
Notifications
Notifications
Default notification settings are overriding personal settings.
9.1
SP5
2011/09/02
The following email options are not able to be selected and are greyed out if email settings are set up:
Unread Blog Posts
Unread Discussion Board Messages
Unread Journal Entries
Steps To Repeat
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11.
LRN-40052
Course
Delivery
Grading and
Evaluation
Access as a systemadmin.
Log in as admin.
Go to the "System Admin" tab.
Click on Notifications (Tools and Utilities).
Set Allow User Choice "Default Email Format: Individual".
Click on "My Places"
Click on Edit Notification Settings
Click on Edit General Settings
Set General Settings: Courses "Email Settings: Daily Email Digest"
Click on Submit
Click on any individual course (Edit Individual Course Settings)
Grading Rubrics Adding a Row Adds a Weight Box for Non-percentage Rubric Types
9.1
SP6
9.1 SP9
2011/09/02
9.1
SP4
9.1
SP10
2011/09/02
9.1
SP6
9.1 SP8
2011/09/02
9.1
SP6
9.1
SP10
2011/09/02
7.3
SP2
HF1
9.1 SP8
2011/09/02
9.1
SP3
Consider 2011/09/02
for
Future
Release
7.1
SP1
HF2
9.1 SP8
When creating a rubric, adding a new row results in the Weight box appearing, even when the Rubric Type is set to No Points, Points, or Point Range.
Steps To Repeat
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3.
4.
5.
LRN-40029
Course
Delivery
Course User
Management
Course Groups
Create a new rubric.
Set Rubric Type to No Points, Points, or Point Range.
Click Add Row to add a new row.
Note the Weight box appears in all rows with a percentage symbol.
Now change the Rubric Type to No Points, Points, or Point Range. Note the Weight box disappears.
Deleted Group Sets do display when creating a group via the Interactive Tool
Deleted Group Sets still display in Content > Add Interactive Tool > Groups
Steps to Repeat
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LRN-36290
AS-159602,ASTools
(VTBE /
160480
WYSIWYG)
Enter Course
Control Panel > Users and Groups > Groups > Create Group Set > Self-Enroll
Assign Name, Group Available=Sign-Up Sheet Only, Assign Sign-Up Sheet Name, Enter a number for Number of Groups > Submit
Control Panel > Users and Groups > Groups > Create Group Set > Manual Enroll
Assign Name, Group Available=Yes, Enter a number for Number of Groups > Submit > Submit
On Groups page, Check box to select all groups > Delete > OK
Course Menu > Content > Add Interactive Tool > Groups
Notice that in the Link to a Group or Group Set all the deleted group sets display
expected results: Deleted Group Sets do not display when creating a group via the Interactive Tool
observed results: Deleted Group Sets do display when creating a group via the Interactive Tool
Color Picker Is Not in the Correct Style
The Cancel button uses the old graphical bbUI style Cancel button rather than the CSS-based buttons more common in NG.
Steps to Repeat
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3.
4.
LRN-36076
AS-162188
Tools
(VTBE /
WYSIWYG)
Open an editable content item.
Navigate to a field which uses the Text Editor.
Click the font color icon in the Text Editor.
Note that the style of the Cancel button does not appear to fit with surrounding elements.
When pasting text from Word into the VTBE it leaves additions <span> tags
When pasting text from Word into the VTBE it leaves additions <span> tags.
Steps to Replicate:
1.
2.
3.
4.
5.
6.
Login and create a course
Content > Create Item
Name the item
Set the Text Editor to ON
Select all text from the attached Word doc (vtbe_copy_paste_issue.doc) and Copy
Paste into the VTBE and Submit
Workaround:
LRN-35732
AS-131008
Content
Content
Management /
File
Management
Advanced File & Linking to specific file version from a Course Content Item may result in broken links or incorrect versions being accessed
Folder
Management
The link within the Course Content item does not work, or displays an incorrect version of the file; typically the current/latest version of the file.
Steps_to_Repeat
1.
2.
3.
4.
LRN-35544
AS-162214
SIS
Snapshot
Add a Course Content Item.
Complete form.
Select a version of a file using the file picker.
Submit the new item.
Snapshot generates OutOfMemory errors when Attempting to Remove a List of Courses that contain a large number of files.
When running snapshot commands to remove a list of courses that contain a large number of files in the internal course files folder, snapshot returns into an OutOfMemory error instead of completing successfully.
Steps to Replicate
1. Log into the backend of the system, or a system with the snapshot client installed
2. Attempt to use snapshot to remove a large list of courses that contain large numbers of files in the internal course files folders
Workaround
Breaking up this snapshot run into several smaller ones will work around the issue by deleting less files.
LRN-34982
AS-105424
Course
Delivery
Collaboration
Tools
Collaboration
Tools General
Collaboration tools localize name order incorrectly (Japanese & Chinese)
This is a localization issue for Japanese and Chinese language. Within the Chat Sessions or Virtual Classroom sessions, the areas incorrectly display the order of First Last names of the Student. This should be inverted.
2011/09/02
Steps to Repeat
1.
2.
3.
4.
Login to Blacboard, in Japanese mode. Go to any course.
Go to Communications - > Collaboration tools and join either a lightweight chat session or virtual classroom session
After the Java applet loads, you'll notice that participant names are displayed in First Name Last Name order. Names should always be displayed by Last Name First Name order for Japanese.
The issue affects both the window that displays participants as well as the chat window that displays names next to each user's comments.
This same issue affects Chinese (Traditional) and likely other Asian locales.
LRN-34490
Course
162350
Course Tools
Course Tools
General
The Number of Points in a Rubric Does Not Update Correctly
9.1
SP6
2011/09/02
When an instructor changes the total points of an assignment while grading it, the change it not reflected on the rubric.
Steps to Repeat
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LRN-34448
Foundations System
AS-156221,ASAdministration
159495
System Config /
History / Logs
As a student, access a course that has an assignment and an associated rubric. The points possible need to be set to 0.
Submit the assignment.
Log in as an instructor and access the Grade Center.
Click View Grade Details for the assignment attempt.
Click View Attempt.
Assign a grade of 10 out of 0.
Click View Rubric.
Set the number of points out of 0.0 to 10 and save the change.
Click Save to return to the Grade Detail page.
Click View Rubric. Note that the rubric still has a total number of points of 0.
Log spam is inserted into bb-services-log.txt every 10 minutes on systems without Content System.
9.1
SP4
9.1 SP7
2011/09/02
9.1
SP4
9.1 SP9
2011/09/02
9.1
SP4
9.1 SP9
2011/09/02
Steps to Replicate
1. Upgrade to 8.0.184.3
2. Note: Log spam is generated every 10-15 minutes
Workaround
None known.
LRN-34370
Foundations API &
AS-162198,ASIntegrations
162349
Web Services
Blackboard-Generated WSDL Always Appends Port 80 to URL
The WSDL that Blackboard generates contains incorrect soap address location URLs. Port 80 is being tacked on to the end of https URLs instead of port 443.
Steps to Repeat
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5.
LRN-34354
Foundations Content
AS-161816,ASExchange
163068
Cartridges and
Chalk Titles
Go to Administrator Panel > Web Services.
Select the check box for any Web Service and point to Availability on the Action Bar and select Make Available.
Select the check box for the same Web Service again and point to Discoverability on the Action Bar and select Make Discoverable.
Select the check box for the same Web Service again and point to SSL on the Action Bar and select Set as Required.
Click the resulting link and review the XML that is presented in your new browser window and do a search for "https".
Copying courses without the cartridge content retains the cartridge id in the course properties of the new course.
When copying a course that had a course cartridge imported all of the content is there (lets call this the source course), when trying to copy this course (lets call this the destination course) to the destination course, you dont select the cartridge content and select all the rest. the course gets
copied correctly but when trying to import a cartridge in the new course it says that a cartridge has already been imported.
Steps to Replicate
1.
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6.
7.
Log in as admin
Go to System Admin tab
Click the course that wanted to copy and already has the course cartridge
Click chevron next to course ID and select Copy
Enter destination course ID and click Submit
Check all options except Adaptive Release, Enrollments, and Course Cartridge Materials
Click Submit
8.
9.
10.
11.
12.
When course is done copying click on the course ID of the course you just created to access the course
Expand Packages and Utilities in the Control Panel
Click Import Course Cartridge
Enter cartridge key: xxx
Click Submit
Workaround
Unlock the course by setting the cartridge_pk1 to null in the course main table. I have ensured that no course cartridge material is in this course so there should be no copy write protection issues with this.
LRN-33470
Content
AS-157955,AS158156
Content
Management /
File
Management
LRN-33163
AS-161928
Management
Content
Delivery
Course
Delivery
LOR and
Shared Objects
The act of publishing and subscribing to LOR objects can leave temp files and folders in the directory BB_HOME/content/vi/<instance_name>/recyclebin/bb_tmp, which do not get cleaned up by the application in a timely manner. In a unix/linux environment, this can result in LOR and other
export/import operations erroring out due to the inode link limit being exceeded. This limit can be reached in short order when performing numerous LOR operations within a short period of time.
9.1
SP3
HF1
9.1 SP6
2011/09/02
Safari 5 Displays XIDs for File Names When Using "Save As"
9.1
SP5
2011/09/02
9.1
SP2
Consider 2011/09/02
for
Future
Release
9.1
SP5
9.1 SP9
2011/09/02
When working in Safari 5, users who right-click on a file and select the "Download Linked File As" option do not see the true file name in the "Save As" field.
Steps to Repeat
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8.
Connect to a Macintosh system with Safari 5.
Access a course as an instructor and access a Content Area.
Point to Build Content on the Action Bar and select Item.
Type a Name, and in the Text Editor, use the attach a file function.
Attach a file.
Click Submit.
Right-click on the file and select "Download Linked File As."
Note that the default file name is an XID string, something like : xid_12919_1_.
Workaround
9. Use a different browser.
10. Download the file by clicking it and moving it to a location on the user's computer.
LRN-32475
AS-151248
Course
Delivery
Management
Content
Delivery
Attribute "Type" Is Ignored for Ordered List
When adding an HTML list and designating the use of Roman numerals, standard numbers are used instead.
Steps to Repeat
1.
2.
3.
4.
In a Content Area, point to Build Content and select Item.
On the Create Item page, type a name.
In the Text Editor, click <> and add the following HTML:
<ol style="list-style-type upper-roman; ">
<li>Line 1</li>
<li>Line 2</li>
<li>Line 3</li>
<li>Line 4</li>
<li>Line 5</li>
</ol>
5. Click Submit.
LRN-32019
AS-162762,ASSIS
162924
Snapshot
The glossary will be copied in new created course from template course by using snapshot client.
Steps to Replicate
1. Create a template course with a glossary term.
2. Create feed file by using the format as below:
TEMPLATE_COURSE_KEY\|EXTERNAL_COURSE_KEY\|COURSE_ID\|COURSE_NAME\|START_DATE\|END_DATE\|AVAILABLE_IND\|DURATION\|ALLOW_GUEST_IND\|CATALOG_IND
Template1\|New_Created_1\|New_Created_1\|Test Glossary\|\|\|Y\|Continuous\|N\|N
3. Install the Snapshot client.
4. Run snapshot command by using Snapshot client.
e.g. Assume: the snapshot client is installed under c:\Snapshot.
The command would be:
C:\Snapshot\blackboard\apps\snapshot\bin>snapshot -V jett.sup.local(fully-qualified domain name of the virtual host) -C c:\snapshot\blackboard\apps\snapshot\data\snapshot.properties -t c:\feed.txt -f crs_manual
UNEXPECTED BEHAVIOR:
Go to the new created course > Tools > Glossary, there is no glossary entry.
Workaround
5. If you run Snapshot from the server directory instead of the Snapshot client directory, the glossary does come over.
6. If you copy the course through the GUI, the glossary does come over.
LRN-31802
Content
AS-112247,AS156165
System
Administration
Command Line
Tools
It is not possible to run Content System command line tools from any location in the system. All the tools in the /usr/local/blackboard/apps/bbcms/bin/ directory rely on that being the working directory. Any attempt to run them from any other location results in "No such file or directory" errors.
7.3
HF2
9.1 SP6
2011/09/02
LRN-31783
Course
157971,AS157159
Grading and
Evaluation
Grade Center
Grading Assignments: When an Instructor Types Feedback and Clicks Save as Draft, Students Can View That Feedback
9.0
SP4
9.1 SP6
2011/09/02
9.1
SP5
9.1 SP7
HF1
2011/09/02
9.1
SP6
9.1 SP8
2011/09/02
8.0
SP3
9.1 SP8
2011/09/02
8.0
SP3
9.1 SP7
2011/09/02
9.1
SP1
9.1 SP7
2011/09/02
9.1
SP5
9.1 SP9
2011/09/02
When an instructor is grading an assignment and enters feedback comments, he can choose to Save as Draft instead of submitting the feedback. The student can view "draft" comments before they are finalized by the instructor by accessing My Grades and viewing the assignment
submission history.
Steps to Repeat
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LRN-31476
AS-162027
Foundations System
Infrastructure
Language Pack
Management
As an instructor, log in and navigate to a course that has an assignment submission that needs grading.
In the Grade Center, select Attempt from the contextual menu for that student's assignment submission.
On the Grade Assignment page, leave the Grade box empty and provide comments in the Feedback to User box. Optionally, browse for a file to include.
Click Save as Draft and click OK in the pop-up window.
Note in the student's grade cell that the Needs Grading icon still appears.
Log in as the student and access the course.
On the Course Menu, click Tools.
On the Tools page, click My Grades.
On the My Grades page, locate the assignment. Note that the assignment displays the Needs Grading icon, but the feedback the instructor began and saved appears to the student. The student can click the Needs Grading icon and access the Review Submission History page and
see the feedback also. If the student accesses the assignment from the link in the Content Area, he or she can see the feedback also.
Text and images are displayed distorted while navigating with IE9 and Arabic Language Pack on BB 9.1 SP6
On BB 9.1 SP6, using the using the Arabic Language Pack provided by default on this release, the images & text are skewed to the left, so the text is unreadable.
Steps to Replicate
1. Navigate to the server
2. Click on the Arabic language link (‫ﺑ"ﺔ‬$‫)'ﻟﻌ‬
3. Enter the user and password provided
LRN-31356
AS-161996
Foundations API &
Integrations
Building Blocks
IE 8 Browser: Script error in IE when using spell-check within the Assign Textbook tool.
Steps to Replicate
1. Login as administrator
2. Go to any course
3. Click a content area > Assign Textbook > Manual Entry Textbook
a. Under description click the Spell-check button
LRN-31348
AS-124056
Content
Portfolios
Portfolios
The 'Comments' on the 'Content system - Portfolios' page becomes unavailable if a user who posts a comment is removed from the system.
Steps to Replicate
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6.
7.
8.
9.
10.
11.
Enroll 3 students (example: student01, student02, student03) in a course
Login as student01 and go to 'My portfolios' in the 'Tool' menu for the course
Click 'My portfolios' and choose 'Add basic portfolio' add some content and share it with student02 and student03.
Login as student02 and go to 'My portfolios' in the 'Tool' menu for the course.
Click 'My portfolios' and choose 'Received Portfolios'
Open the shared portfolio and click 'Comments' and add a comment.
Repeat step 3,4,5 as student03
Verify that you can read the comments as student01
Login as Administrator and remove student03 from the system
Again try to verify that you can read the comments as student01
Note: The system responds with an error:
"The specified object was not found.
For reference, the Error ID is baef4108-b89f-4e91-960a-99973d36321e.
LRN-29260
Course
161544
Grading and
Evaluation
Grade Center
Grade Center Show/Hide Users Page Does Not Have Default Sort Order Set
In the Grade Center on the Show/Hide Users page, the student names appear in the order they were created instead of the last sorted order. A default sort order should be set.
Steps to Repeat
1.
2.
3.
4.
Access the Grade Center in a course where there are a number of users.
On the Action Bar, point to Manage to access the drop-down list.
Select Show/Hide Users.
The list that appears is not ordered.
Workaround
Click the Last Name column title to order list by last name, but this has to be done each time the Show/Hide Users page is accessed.
LRN-29142
Content
AS-156252,AS156950
System
Infrastructure
Database and
Schema Docs
The performance of LMS import and LOR publishing can be improved
Poor performance is observed when LMSImport script is used for migrating large Vista/CE clients to Blackboard Learn. This impacts the time it takes for large institutions to convert. The issue is caused by an inefficient database query. It has been identified to impact the performance of LOR
publishing feature as well.
Steps to Repeat
1. LMS import: Migrate a Vista/CE instance with large data set to Blackboard Learn
2. LOR publishing: Publish a large number of question pools containing many questions
Workaround
Drop and recreate the XYF_SIZE_OFFSET_N1 index on XYF_SIZE_OFFSET table in each DocStore schema. Redefine it to include FILE_ID and FILE_SIZE columns.
LRN-28792
Foundations Installation /
AS-162101,ASUpgrades
162356
Installation
BBLEARN EXEC Process has Hard Coded Service Name on a Windows Server.
The BBLEARN exec process will always have the pre fix BBLEARN even when you use a different Database identifier
Steps to Replicate
1. Run the installer and set the database identifier to BBIDENT
2. Once installed check the windows services:
a. BBIDENT_Collab
b. BBIDENT-Tomcat
c. BBLEARN-Exec
Workaround
None known.
LRN-28778
Foundations API &
160268,AS160267
Data Integration
IMS XML 1.1 Does Not Work with Banner Generated XML
9.1
SP6
9.1 SP6
2011/09/02
9.1
SP4
9.1 SP7
2011/09/02
9.1
SP4
9.1 SP8
2011/09/02
9.0
SP1
HF2
9.1 SP5
2011/09/02
9.1
9.1
2011/09/02
8.0
9.1 SP6
2011/09/02
Enterprise XML generated by a Banner system fails unless the data is manually cleaned up before submission.
Steps to Repeat
1. Create an IMS XML SIS integration and make it active.
2. From the Context Menu of the new integration, select Upload Feed File.
3. Upload a sample file.
Workaround
The XML needs to be cleaned up.
LRN-27692
Foundations System
AS-157125,ASInfrastructure
157438
Language Pack
Management
When making a language pack unavailable, there is no cancel option when asking to confirm.
Steps to Replicate
1. Click "System Admin" -> Language Packs
2. Next to any language pack which is not the default language pack (either an available or unavailable one) click the chevron and click "Modify"
a. If it is already available click "No"
b. If it is not already available click "Yes" then click "No"
3. The user is asked "Make this Language Pack unavailable?"
LRN-26169
AS-161600
Course
Delivery
Assessments
and Graded
Content
Assessments
Tests whose due date is added after the time of creation do not display in ToDo module
Steps to Repeat:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Create a new course
Create two new tests named Test with Due Date, and Test without Due Date
Deploy a test with a Due Date in the Content Area, assign it an upcoming due date and make the test available during the deployment
Deploy a test without a Due Date in the Content Area, do not assign it a due date but make the test available
Enroll a student in the course
Add the ToDo module to the student's home page
Login as the student and verify that the Test with a Due Date is displaying in the ToDo module
Login as instructor
Edit Test without a Due Date and add a due date
Verify that the due date has been added to the Grade Center > Full Grade Center
Go to the column for the Test without a Due Date
Click Contextual Menu > Quick Column Information > Due Date
Log back in as a student and see that the Test without a Due Date is not displaying in the ToDo module
Work Around:
This work around only works for tests or surveys that were created from Control Panel > Tools > Tests, Surveys & Pools
14.
15.
16.
17.
18.
19.
LRN-21813
Course
149012
Grading and
Evaluation
Grade Center
Course Menu > Content > Find the test that currently does not display in the ToDo module
Delete this test.
Course Menu > Content > Create Assessment > Test
In the Add Test area select the test from the Add Test drop down menu and select Submit
In the next section scroll down the Due Date and add a due date (the checkbox must be selected)
The test should now display in the ToDo module
Hide Row Function in Grade Center Does Not Work in Firefox
When using Firefox, instructors and system admins cannot hide users in the Grade Center by selecting Hide Row in the contextual menu for a user's first name, last name, or username. A Success receipt appears but the user is not hidden. This is not a problem in IE7.
Steps to Repeat
1.
2.
3.
4.
5.
LRN-20987
AS-136840
Course
Delivery
Content
Exchange
Course
Conversion
Vista / CE
Access a course with enrolled students.
In the Control Panel, expand Grade Center and select Full Grade Center.
For any user's first name, last name, or username, click the Action Link to access the contextual menu.
Select Hide Row.
A success receipt appears but the row is not hidden.
After Converting a Course From CE6, Links in HTML Do Not Work Correctly in Course Content
The links within HTML files do not work. The additional content does not appear.
Steps to Repeat
1. Convert a CE6 course with an HTML file with links to other content using restore operation to Release 9.1.
2. After conversion, view the HTML file and links.
LRN-19468
AS-119447
Content
Portfolios
Portfolios
Sorting by Portfolios by Last Date Modified results in an error.
Steps to Replicate
1. Navigate to "Received portfolio" under the Content Collection tab.
2. Try to sort on Last Modified Date
3. Note: You receive the following erros: java.lang.NoSuchMethodException: Unknown property 'portfolioModifiedDate'
For reference, the Error ID is 3df8f70b-5e1c-4e0e-bd71-c135d350e666.
LRN-19173
AS-129458
Content
Portfolios
Portfolios
If metadata is enabled for External Links then updating a link (example: making an edit to the URL) will reset 'Metadata values' to 'No,' effectively overwriting existing metadata. This only applies to External Link content items.
8.0
SP3
HF3
9.1 SP6
2011/09/02
LRN-15840
AS-142605
Course
Delivery
Content
Exchange
Course
Conversion
Vista / CE
Vista Course Conversion Shows HTML Tags in Discussion Board
9.1
9.1
2011/09/02
9.0
9.1
2011/09/02
9.0
9.1
2011/09/02
9.1
9.1 SP1
2011/09/02
9.1
9.1
2011/09/02
9.1
9.1
2011/09/02
8.0
SP3
HF3
9.1 SP5
2011/09/02
Upgrading from Vista to Learn 9.1 results in the "Show Plain Text" box being checked in the Discussion Board, and HTML tags are shown as plain text.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
Create or navigate to a course in a Vista installation.
Access the Discussion Board.
Confirm or create a post with HTML tags.
Confirm that the "Show HTML" box is checked.
Import the course to Release 9.1.
Access the Discussion Board.
Note that HTML tags are displaying and the "Show Plain Text" box is now checked.
Workaround
Select the "Show HTML" box.
LRN-15722
AS-131656
Course
Delivery
Course Tools
Course Wizard
Course Creation Wizard "Access is Denied" Exception at "Availability and Duration" Step
When users without course creation permission attempt to use the Course Creation Wizard, they are not denied access until they reach the Availability and Duration step.
Steps to Repeat
1.
2.
3.
4.
LRN-15009
AS-131498
Community
Community
Modules
Modules
Log in as a student or instructor user without course creation permission.
Launch the Course Creation Wizard and go through the steps to create a new course.
Note the permission exception at the Availability and Duration step.
Clicking the Back button allows the wizard to continue, but will fail later.
Report Card Module Not Refreshing When Changing Observed Students
After viewing the Report Card of a student, an Observer cannot view the Report Card of another student. The content within the Report Card module does not update to display the new student's grades.
Steps to Repeat
1.
2.
3.
4.
5.
LRN-13423
Course
143858
Content
Exchange
Course
Conversion
Vista / CE
Log in as an Observer.
Click the Parent Dashboard link on the left.
Select a student from the list and click Observe.
Note the information within the Report Card module.
Next, select a different student to observe and click Observe.
*Accessing SCORM Content From Converted CE and Vista Courses Will Result in Error.
When trying to run it in Bb 9.1, content imported from the SCORM area in CE8 seems to be unavailable and/or throws up an error.
Steps to Repeat
1.
2.
3.
4.
LRN-6770
AS-136811
Course
Delivery
Content
Exchange
Create SCORM content in CE/Vista 8.
Import course/section from CE/VISTA 8 to Bb 9.1.
In the Bb 9.1 system, they are recreated as content folder.
Nonspecific UI error message suggesting a problem and to contact system administrator.
Course
Conversion
Vista / CE
After Converting a Course From CE6, Extra Characters Appear on HTML Pages
Course
Conversion
Vista / CE
CE/Vista Course Conversion Causes Edit Mode Issues for Assessments
Steps to Repeat
1. Convert a CE6 course with an HTML attachment using restore operation to Release 9.1.
2. Open the course and view the HTML attachment.
LRN-6711
AS-136817
Course
Delivery
Content
Exchange
After converting a course from CE/Vista to Blackboard 9.1, Edit Mode does not match the state prior to the conversion for an assessment. A user needs multiple clicks to get to the assessment in an editable format.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
Create or navigate to a course in a CE6 installation.
Ensure there is an Assessments area in the Course Menu with assessments.
Restore the course to a Learn 9.1 installation.
Open the Assessments area and ensure Edit Mode is ON.
Click the name of an assessment.
Note that Edit Mode is maintained as ON.
Click Cancel.
Unexpected result: You are returned to the Assessments page, where Edit Mode displays as ON, but is actually OFF. You will need to toggle Edit Mode ON and OFF multiple times to be able to edit the page again.
Expected result: You are returned to the Assessments page with Edit Mode ON.
LRN-5712
Outcomes
AS-124667,AS152799
Course Tools
Course Reports
In Course Statistics, Improper Reference (sap.tool.name) Listed
Steps to Repeat
1.
2.
3.
4.
Access a course's Control Panel.
In the Assessment section, select Course Statistics.
On the Course Statistics page, select a student from the Users drop-down list.
Click Submit.
EXPECTED RESULT:
In the report, Self and Peer Assessments should be listed instead of "sap.tool.name."
OBSERVED RESULT:
In the report, note the list of areas includes a line item called "sap.tool.name."
LRN-2624
AS-130357
Course
Delivery
Grading and
Evaluation
Grade Center
Creating Weighted Column in IE 6 or IE7 Distorts Category Selection
9.0
9.1
2011/09/02
7.1
SP1
HF2
9.1 SP4
2011/09/02
9.1
SP6
9.1 SP8
2011/09/05
During the creation of a Weighted Column in the Grade Center, the category view gets distorted in IE6 and IE7.
Steps to Repeat
1.
2.
3.
4.
5.
LRN-401
AS-113239
Course
Delivery
Content
Exchange
Archive /
Restore
Access a course and expand Evaluation in the Control Panel.
Select Full Grade Center.
Point to Create Calculated Column to access the drop-down list and select Weighted Column.
Provide information for the required fields, select a category, and click the right arrow.
When the category is moved, the panel is distorted using IE6 and IE7. It is not distorted using Firefox 2 or 3.
The batch_uid of a Restored Course Does Not Match its course_id
When restoring a course with a course_id different than the id for the archive, it will not change the batch_uid of the restored course to match the course_id unless the batch_uid is still in use by another course within the system.
Steps to Repeat
1.
2.
3.
4.
Create a course called batch_uid_course01 and make an archive of it.
Delete it.
Restore the archive of batch_uid_course01 as batch_uid_course02.
Check the batch_uid of the restored course in the database and it will be batch_uid_course01.
The batch_uid of the restored course should really be batch_uid_course02 whether course batch_uid_course01 exists or not.
LRN-41674
Course
Delivery
Grading and
Evaluation
Grading Rubrics Rubrics: Criteria text is limited to 255 characters.
Rubrics: Criteria text is limited to 255 characters.
Steps To Repeat
1.
2.
3.
4.
5.
6.
Admin Panel > Courses
Create a course > enter the course and do a Quick Enroll
Course Tools > Rubrics
Click on Create Rubric > enter a name > choose any Rubric type
Fill out the Rubric creating a criteria item text over 255 characters in length, for example:
"Example 1: Suppose that the price of a stock is $50 at the beginning of a year and $53 at the end of the year, and it pays a dividend of $2 during the year. Calculate the stock's current yield, capital-gains yield, and the return. Show your work for three separate calculations."
7. Save
8. Notice that the Criteria text field only saved the first 255 characters.
LRN-35889
AS-157091
Course
Delivery
Content
Exchange
Archive /
Restore
When webpages involving images, stylesheets, and other media via hyperlinks are deployed permissions are not correct
9.1
SP4
2011/09/06
Courses that are developed in Dreamweaver have been migrated from Vista to Blackboard Learn. In doing so, the images and stylesheets within the course do not appear within the course. Read permission must first be granted to each and every folder/content item within the course. Once
this is done, the images and styelsheets appear as they should. However, when the course is then copied, the same problem occurs again.
Steps to Repeat:
1.
2.
3.
4.
5.
6.
7.
8.
9.
LRN-33755
AS-162679
Community
Notifications
Notifications
Login to the Learn 9.1 site as administrator:
Go to course with style sheet content.
Click on a content area and note the design layout. Verify that each folder/content within the Content Collection of the course has read permission for All Course Users.
Logout
Login again as a student.
Go to the same area of the same course.
Note again, the layout appears as it should. Logout again.
Login as administrator and copy the course course to a new course, giving it any name. Choose to copy all areas of the course including enrollments and also within the Course Files section, choose to "Copy links and copies of the content (Include all Course Files)".
Once the copy is complete, visit the course as administrator or as student and enter the same Content Area as before. Note that since the permissions were not maintained from the source course, the images and stylesheets are no longer active.
EWS Alerts Are Not Displaying in the Alerts Module Without a Manual Refresh
9.1
SP5
9.1 SP8
2011/09/06
9.1
SP4
9.1 SP5
2011/09/06
8.0
SP3
9.1 SP7
2011/09/06
9.0
SP3
9.1 SP9
2011/09/06
The EWS alerts are not displaying in the Alerts Module without a manual refresh.
Steps to Repeat
1. Create an EWS rule or use one that exists.
2. Manually refresh that rule.
3. Click on Home Page in Course Menu to return to Course Home Page.
LRN-31017
Community
AS-157504,AS157795,AS157794,AS157516
System
Infrastructure
SSL
SSL Off Causes Blackboard Connect Synchronization error
When SSL is set to off or only for selected portions of the application, Blackboard Connect fails to synchronize contacts.
Steps to Replicate
1.
2.
3.
4.
5.
6.
Log into Blackboard as an Administrator.
Go to the Administrator panel.
From the SSL Choice page, set SSL Off, and click Submit.
Also in the Administrator panel under Users, select Blackboard Connect Contact Synchronization.
Fill out the form and click Submit.
Log into the Connect Server and see that the contacts have not synchronized.
Workaround
Turn on SSL System Wide.
LRN-29840
Course
159389
Grading and
Evaluation
Grade Center
Grade Center Display Name Value Is Incorrectly Shown to Students in My Grades
In the Grade Center, the Display Name field states explicitly that it is not visible to students, but students' Grade Centers show the Display Name instead of the Column Name.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
LRN-28646
AS-146810
Course
Delivery
Content
Exchange
Cartridges and
Chalk Titles
Open the Grade Center in any course with students enrolled.
Click the Action Link next to a column that can be modified.
Click Modify Column.
For Grade Center Display Name enter a name which is different from the Column Name. For example, use the name "Display Name."
Click Submit. The Grade Center now displays the Display Name as expected.
Log out and log back in as a student.
Access the course.
Click Course Tools.
Click My Grades.
The Display Name shows instead of the Column Name.
-Null Displayed on Course Cartridge Import Status Page
If pagination occurs on the 'Course Cartridge Import Status' page, null is displayed as the number of cartridges being processed.
Steps to Repeat
1.
2.
3.
4.
5.
6.
LRN-27344
AS-155836
Community
Community
Management
Brands
Log in to the system as an administrator.
Go to the System Admin tab and create three courses. When creating the courses, enter a key in Section 6. Course Cartridge.
Click Submit.
On the System Admin tab, navigate to Tools and Utilities. Select Logs and then Course Cartridge Import Status.
Look at the top of the page and note the status. Status will be similar to: "3 Cartridges located; Displaying records 1-3."
Click Edit paging and specify 1 as the number of items to display. Now you see "null Cartridges located; displaying records 1-null." You will see similar behavior if there enough cartridges processed to require pagination. The click Show All then click the arrow to navigate to the next
page.
Cannot Change Brand Color Palette Back to The Default Once it is Changed to Another Value
9.1
SP4
2011/09/06
Description
Once you change the default color palette of a fresh install to something else, there is no obvious way to go back to the original straight out of the box color palette.
Steps to Repeat
1. Log in as a system administrator, navigate to the Administrator panel > Brands and Themes > Customize Default Brand > Themes and Colors tab.
2. In Section 2, select color palette, make sure that the default system color palette is specified. When you would normally see the name of the color palette being used, you will see "(Current System Theme)" and not the name of the actual color palette. If you see this, then the system is
using the default color palette.
3. Choose a different color palette and click Apply All Changes.
4. Go back, perform steps 1 - 3 and try to revert to the default color palette that was there before.
5.
6.
7.
8.
LRN-12406
AS-111930,AS152710
Course
Delivery
Grading and
Evaluation
Grade Center
Workaround
Log in as a system administrator, navigate to Administrator panel > Brands and Themes > Customize Default Brand > Themes and Colors tab.
Click the + (plus) sign next to Color Palette Library.
After expanding the Color Palette Library, click on the Current System Theme text within the library to reset this color palette to the default (i.e. no value specified).
Click Apply All Changes.
Calculated Average Score Is a Percentage Instead of Score
8.0
9.1 SP5
2011/09/06
7.3
HF1
9.1 SP5
2011/09/06
In the Grade Center, when an average score is calculated from items that all are scored between 0 and 10, it incorrectly displays as a value between 10 and 100. When the secondary display is set to Percentage you can see that the percentage and the average are exactly the same (only the
percentage sign is missing).
Steps to Repeat
1. Add a calculated column to the grade center.
2. Calculate the average score of columns containing values between 0 and 10.
3. The average calculated will be between 10 and 100. The calculated value is correct, but 10 times too large.
LRN-12290
Community
AS-123697,AS152780
Community
Modules
Modules
In the Time Module, Outdated Content Appears
The headlines of the Time module point to outdated content.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
In the Communities section, select Tabs and Modules.
On the Tabs and Modules page, click Modules.
On the Modules page, type "time" in the search box and click Go.
Click the Action Link for the Time module to access the contextual menu.
Select Edit Properties.
On the Module Properties page, set the module to available and click Submit.
Click the My Institution tab and click Add Module.
On the Add Module page, click Add for the Time module.
Click OK.
Locate the module on the My Institution page and you will see the links go to articles written in 2000. The GIF file that heads the module is current.
LRN-41858
Course
Delivery
Course Tools
Course Tools
General
Group Journals Are Not Visible to Instructors when Edit Mode Is Toggled OFF
9.1
SP6
9.1 SP9
2011/09/07
9.1
SP6
9.1 SP7
HF1
2011/09/07
9.1
SP6
9.1
SP10
2011/09/07
9.1
SP6
9.1
SP10
2011/09/07
9.1
SP4
9.1
SP10
2011/09/07
9.1
SP6
9.1
SP10
2011/09/07
9.1
SP6
9.1 SP8
2011/09/07
9.1
SP6
9.1
SP10
2011/09/07
9.1
SP5
9.1 SP9
2011/09/07
Group Journals are not visible to Instructors when edit mode is toggled OFF.
Steps to Repeat
1. Logon as an Administrator.
2. Create a test Course, Quick Enroll as an Instructor and enroll two Students.
3. Create a test Journal and a test Group.
4. Add the Students to the Group.
5. Create a test Group Journal.
6. Add a Group Journal entry.
7. Ensure Edit mode is set to ON.
8. Browse to Course Tools > Journals and observe that both Private and Group Journals are displayed.
9. Toggle Edit Mode to OFF and observe that only Private Journals are shown.
LRN-41857
Course
Delivery
Grading and
Evaluation
Grading Rubrics Deleting Multiple Criteria Rows Breaks the Criteria Sort Button Causing Errors
Deleting multiple criteria rows, in no particular order, will cause the Criteria sort button to no longer function. The browser will throw an error 'gridMgmt.getRow(...)' is null or not an object. The only way to utilize the Criteria sort button is to Submit the changes and edit the Rubric again but this
time for sorting purposes.
Steps to Repeat
2. Access Admin Panel > Courses.
3. Create a Course and Quick Enroll.
4. Go to Course Tools > Rubrics.
5. Click on Create Rubric > enter a name > choose any Rubric type.
6. Fill out the Rubric creating at least 15-20 criteria and Submit.
7. Click the drop down action link next to the newly created Rubric and choose Edit.
8. Delete at least 10 criteria, using no particular order of deletion.
9. Click on the Criteria sort button.
10. Observe in both Internet Explorer and Firefox, the criteria sort window will not appear.
11. Observe in Internet Explorer, an Error on page will appear in the browser's status bar at the bottom of the screen. Click the error and 'gridMgmt.getRow(...)' is null or not an object appears.
LRN-41730
Course
Delivery
Collaboration
Tools
Discussion
Board
Extraneous Log Entries to bb-services-log Occur when Discussion Board Subscription Emails Are Sent
Extraneous log entries to bb-services-log occur when Discussion Board subscription emails are sent. The entry in the log is Cannot get file from private doc, filepath: <filepath> - blackboard.persist.KeyNotFoundException: could not find resource: /internal/courses/<course specific>. The emails
are received by the intended recipients.
Steps to Repeat
2. Create a Course and enroll a Student and an Instructor.
3. Logon as the Instructor.
4. Navigate to Course Menu > Discussions > Create Forum.
5. Select the following options when creating the Forum:
Allow members to subscribe to threads
Include body of post in the email
6. Click Submit.
7. Access the Forum and create a new post with an attachment.
8. Logon as the Student and subscribe to the new post.
9. Logon as the Instructor and reply to the original post.
LRN-41721
Outcomes
Outcomes
Administration
Outcomes
Administration
Script Error Occurs when Clicking Curriculum Maps Link in Internet Explorer 8
A script error occurs when clicking Curriculum Maps link in Internet Explorer 8.
Steps to Repeat
1. Work with a system that has the Outcomes License.
2. Enable Display a notification about every script error option in Internet Explorer 8.
4. Go to Outcomes tab, click Discover button and click Curriculum Maps link.
LRN-41719
Course
Delivery
Assessments
and Graded
Content
Assessments
Assessment Timer Box Hides Save and Submission Buttons in Internet Explorer 8 with Compatibility Mode On
Assessment timer box covers Save and Submission buttons in Internet Explorer 8 when Compatibility Mode is turned On. If Compatibility Mode is Off, the display is as expected.
Steps to Repeat
1. Logon as an Instructor.
2. Go to Control Panel > Tests, Surveys, and Pools > Tests > Build Test.
3. Go to Content > Create Assessment > Test and add the created Test in the above step.
4. Make the Link Available and Set Timer.
5. Logon as a Student using IE 8 with Compatibility Mode set to On and take the Test.
LRN-41684
Outcomes
Outcomes
Tools
Outcomes Tools Browse Button Is Disabled in Internet Explorer 8 when Creating Criteria List in Outcomes
When creating a Criteria list within Outcomes the browse button is enabled and visible in Firefox 6.0 but it is disabled in Internet Explorer 8.
Steps to Repeat
1. Using IE8, Logon as an Administrator.
2. Go to Outcomes tab > click Discover button > click Distribution Lists link > click Create a Criteria List.
3. Observe that the 'Browse' button in Section 2. Availability is disabled/greyed out.
LRN-41683
Outcomes
Outcomes
Tools
Instrument
Framework
Incomplete Description of Attribute Area Of Study
Incomplete description of the attribute, Area Of Study.
Steps to Repeat
2. Go to System Admin tab > Template Builder > Attributes.
3. Click on the ID coloumn link to arrange in alphabetical order.
4. Check the description of Area Of Study.
LRN-41682
Content
Content
Management /
File
Management
Organization
and Basic File
Management
File Upload Error when Using a Pass to Access A Folder with a Name Containing Special Characters
A file upload error is thrown when using a Pass to access a folder when that folder's name contains special characters.
Steps to Repeat
2. Go to the Content Collection tab.
3. Create a folder with a name containing a special character, such as #TestFolder and Submit.
4. Click on the action link beside the folder and select Passes.
5. Click Create Pass.
6. In section 2, set the permissions to Read/Write/Delete and Submit.
7. Note the link provided.
8. Logout, open a new browser and clear the cache.
9. Use the Pass link in the browser, upload a file amd Submit.
10. Observe that the file has been uploaded, but that there is an error displayed: File system entry not readable: /users/administrator/#TestFolder/<filename>.
LRN-41680
Foundations System
Infrastructure
Background
Tasks/Services
Processing Records in queued_tasks Takes Too Long
Unnecessary lock in GET_NEXT_TASK causes all operations to be serialized, not only Course Copies. This can cause operations to stay in the queue for over a week with out being processed when there are over a million records in Wait status.
Steps to Repeat
These are not steps to cause the issue, but to see the issue in action.
1. logon on the database server and run
select count(1), status from queued_tasks group by status order by count(1) desc ;
2. Run the command again and notice that only a handful of records have been processed.
LRN-41660
Course
Delivery
Assessments
and Graded
Content
Assessments
Mac Users Can Cheat on Timed Assessments
9.1
SP6
2011/09/07
If a Mac User turns the clock back on the computer while taking a timed Test, the Test counter is frozen and the Test does not auto-submit. The Student can complete the Test and submit the results at any time.
Steps to Repeat
1. Create a timed Test that forces submission after five minutes, for example.
2. Logon as a Student using a Mac and begin the Test.
3. Minimize the browser.
4. Turn the Mac clock back 30 minutes and return to the Test.
5. Allow the Test to go past five minutes.
LRN-34753
AS-105423
Course
Delivery
Course Content Adaptive
Management
Release of
Content
Membership Browse Button Localizes Name Order Incorrectly (Adaptive Release)
Assessments
and Graded
Content
File Response Questions Do Not Handle Encoded File Names Correctly
Japanese names are not properly localized in some areas of the application. Japanese names should be constructed so the family name appears first.
7.1
SP1
HF2
9.1 SP9
2011/09/07
7.3
9.1 SP7
2011/09/07
9.1
SP5
9.1 SP8
2011/09/07
9.1
SP6
9.1 SP7
HF1
2011/09/08
1. Access a course, and for an item, navigate to Adaptive Release > Membership > click Browse.
2. A Course Membership window appears to search for username.
LRN-30928
Course
160460
Assessments
The file response question returns an encoded file name and does not translate to the original.
Steps to Repeat
1.
2.
3.
4.
Access a course with a test with file response questions submitted and navigate to the Grade Center.
For a student, view Grade Details for the test.
View Attempt.
Attempt to download the file for a question. Example: Given Answer:
.txt note the file name returned:
http://myschool.com/courses/1/TEST/attempt/_2001_1/s/30f1ac9b70b04d1db1323c9e3b729b33______.txt
LRN-29498
AS-160969
Course
Delivery
Course
Calendar
Communication
Internet Explorer 8 in Compatibility Mode Displays Weeks Incorrectly
The date cell should match the week cell, but the days are offset to the right by one cell.
Steps to Repeat
1. Access a course and navigate to the Course Calendar tool.
2. Click View Month.
LRN-41122
Course
Delivery
Assessments
and Graded
Content
Assessments
Student Receives an "Access Denied" Message in Assessment when clicking "Save and Submit" simultaneously with autosave form
If a student clicks "Save and Submit" at the same time that the autosave feature is submitting question responses, the submission completes, but the student receives an "Access Denied" message.
Steps To Repeat
1. Using Firefox as a browser.
2. Create a test with 2 or more questions
3. As a student, take the test
4. After answering all questions, wait for at least the first question to autosave, but before the last question autosaves, click submit.
5. Note 'Access Denied' message received
ACCESS DENIED
Allow autosave function to fully complete before clicking Save and Submit.
LRN-40230
Community
Community
Modules
Modules
Clicking 'Manage Module Settings' button results in Cannot insert duplicate key row in object 'dbo.module_layout' with unique index 'MODULE_LAYOUT_AL1'
9.1
SP6
9.1 SP9
2011/09/08
9.1
SP6
9.1 SP8
2011/09/08
9.1
SP6
9.1 SP9
2011/09/08
When a user clicks the "Manage Module Settings" button on one of the modules it makes everything on the page disappear for that particular user.
Steps to Repeat
1. Log into client site
2. Click on the "Manage My Course Module Settings" button (it looks like a cog wheel)
3. Unexpected Behavior: Blank Screen comes up
Workaround
A temporary fix for this would be turning off tab personalization, saving, and turning it back on under System Admin >> Tabs and Modules >> Tabs >> Home
LRN-40012
Course
Delivery
Grading and
Evaluation
Grade Center
Cells in Last Row of Grade Center Are Inaccessible in Internet Explorer 8 and 9
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
Create a course and enroll an instructor and several students
Using IE8 or IE9 login as the instructor
Access the courses Grade Center
Scroll down to the last student
Find a cell that has (--) as the grade.
Hover your mouse over top of the cell (not over top of the value (--))
Notice that you cannot click on the cell to make it active
Hover you mouse over top of any other cell in the rows above that have (--)
Notice you cannot click on these cells to make them active either.
Additional Information Regarding Replication: Only replicable in IE 8 and IE 9
Workaround
Use Firefox, Chrome, or Safari
LRN-39998
Course
Delivery
Grading and
Evaluation
Grade Center
When trying to access the discussion board through links in the Performance Dashboard, an error is thrown
Steps to Repeat
1. Login as Administrator
2. Create a course and enroll a Student
3. Access the Course Menu (Discussions) > Create Forum
a. Grade Discussion Forum: Points possible: Check this option and set points possible (50)
b. Show participants in "needs grading" status: Uncheck this option
c. Submit
4. Log in as Student
a. Access the Course Menu (Discussions) > Forum
b. Create a new post
5. Log out and Log in as Administrator
6. Access the course
a. Navigate to Control Panel > Performance Dashboard
b. Click the Students Discussion Board link
7. Observe: The error "An error occurred. Contact the System Administrator." appears on screen
8. Expected: The users discussion board posts are displayed
Workaround
9. Access the course and edit the affected discussion forums
a. Tick the "Show participants in "needs grading" status" at the bottom of the edit page
b. Submit
LRN-39948
AS-152972
N/A
ARCH / LEC
ARCH / LEC
Upgrade to 9.1 SP2 Breaks Run-Time Sync for Courses with "Access Denied" Error
9.1
SP2
9.1 SP9
2011/09/08
LRN-35950
AS-163446
Course
Delivery
Grading and
Evaluation
Grade Center
Error Page Received When Managing Categories If A Duplicate Grade Center Category Exists
9.1
SP6
9.1 SP7
HF1
2011/09/08
9.1
SP6
9.1 SP7
HF1
2011/09/08
9.1
SP6
9.1 SP8
2011/09/08
If a Grade Center category is created in a course with the same name as another category in that course, the instructor will receive a red error bar directing the him/her to contact the System Administrator upon submitting the change. The error will be seen any time the instructor attempts to
manage categories in that course.
Steps to Repeat
1. Log in as administrator and go to the System Admin Tab.
2. Create a test course and go into the course.
3. Go to the Grade Center (Control panel Grade center> Full Grade), click the Manage contextual menu and choose 'Categories.'
4. Create a new category and make sure it EXACTLY matches one of the existing ones.
5. Submit the new category.
Workaround
The duplicate entry in the GRADEBOOK_TYPE table must either be removed or renamed.
LRN-35559
AS-163146
Authorization
The authentication module fails with a "java.lang.IllegalStateException: Cannot forward after response has been committed.
The problem is in the doLogout method override where we attempt to redirect the user to the CAS single sign-out page. Some piece of code prior to the doLogout method call is either writing data or headers to the output stream thus causing a: java.lang.IllegalStateException: Cannot forward
after response has been committed.
Steps to Repeat
Just upgraded to 9.1 SP6 and try to login using Custom Authentication.
Workaround
None
LRN-35520
AS-163268
Course
Delivery
Management
Content
Delivery
Students see the Edit button when accessing an organization/course Module page that is configured to allow participants to customize the page
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Log in as Administrator
System Admin Tab > Organizations > Create an organization
Enroll a student in the Organization
Access the Organization > Click the Add Menu Button > Create a Module Page
Access the Module page > Edit > Permit Users to Personalize the Page (click check-box to allow personalization) > Submit
Login as the student
Go to the Organization > Module Page
Note that the Edit button appears on the Module Page
Observed behavior: Organization participants (i.e. students) see the Edit button on the Module page
Expected behavior: Participants/students should not see the Edit button
Workaround
none
LRN-34468
AS-163108
Content
Content
Management /
File
Management
Organization
and Basic File
Management
Cannot display video content of QuickTime movies in 9.1SP6 in IE8 or IE9
9.1
SP6
2011/09/08
Steps to Repeat
1. Make sure the Quicktime plugin is enabled in IE:
Go to IE > Tools > Manage Add-ons > QuickTime Object
The status should be 'Enabled'
2. Create a video content item in 9.1 SP6
3. Go to a course > 'Content Area' course menu > Build Content > Video.
4. In 'Create Video' page upload a .mov file in 'File File' field. > Submit.
5. Go to the 'Content Area' course menu > the 'Video' content.
6. OBSERVED BEHAVIOR: Cannot display the mov video file.
7. EXPECTED BEHAVIOR: The .mov file can be displayed.
Workaround
This issue is only reproducible in IE. The workaround would be to use another browser such as Firefox, Safari, or Chrome.
LRN-34461
AS-163109
Content
Content
Management /
File
Management
Organization
and Basic File
Management
Cannot download .MOV video file content in 9.1 SP6 when using Internet Explorer
9.1
SP6
9.1 SP7
HF1
2011/09/08
9.1
SP6
Consider 2011/09/08
for
Future
Release
9.1
SP6
9.1 SP8
When trying to download 'mov' files in video content, you will encounter the following error, 'Specified resource was not found, or you do not have permission to access it'
Steps to Repeat:
1.
2.
3.
4.
Create a video content item in 9.1 SP6 and attach a 'mov' file.
Download the 'mov' file
OBSERVED BEHAVIOR: Error page 'Specified resource was not found, or you do not have permission to access it'
EXPECTED BEHAVIOR: The mov file can be downloaded.
Workaround
Use another browser besides IE8 and IE9, such as Firefox, Chrome, or Safari.
LRN-34345
AS-162999
Course
Delivery
Grading and
Evaluation
Grade Center
Contextual Menu in Last Row of Grade Center are Inaccessible when there are more than 13 columns
This issue only occurs in IE8. It is not reproducible in other browsers or in IE8 while compatibility mode is enabled.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Login as Administrator
Create a course and enroll 5 Students
Access the course
Quick Enroll into the course
Click Course Menu (Content Area) > Create Assessment > Assignment
Create 6 Assignments
a. Enter the Assignment name and Grading:Points Possible
b. Leave other values as default
c. Click Submit
Navigate to Control Panel > Grade Center > Full Grade Center
Click the assignment cells in the last row
Observed: Contextual Menu in Last row are Inaccessible
Expected: Contextual Menu for the last row should be accessible
Workaround
Click on the cells grade area '- -' or the grade if one is available and you will be able to select the Contextual Menu for that cell
LRN-34341
AS-162997
Course
Delivery
Management
The left menu of New SCORM Player is garbled when using Double Byte
Steps to Repeat
1.
2.
3.
4.
5.
6.
Log in as a Teacher
Go to a Content Area
Click on Build Content >> Content Package (SCORM)
Add the attached SCORM package
Run the SCORM package
Unexpected Behavior: You will notice that the left side column (menu) will show a black diamond with a white question mark.
2011/09/08
LRN-33737
AS-163354
Course
Delivery
Course
Announcements Special Characters in Course Name Cause Email Announcements to fail
Communication
Special Characters in Course Name Cause Email Announcements to fail. This is an issue if your Student Integration System is setup to use a '/' in the course title.
9.1
SP6
9.1 SP7
HF1
2011/09/08
9.1
SP6
9.1 SP8
2011/09/08
9.1
SP6
9.1 SP7
HF1
2011/09/08
9.1
SP6
9.1 SP9
2011/09/08
9.1
SP6
9.1 SP8
2011/09/08
9.1
SP6
9.1 SP7
HF1
2011/09/08
Steps to Repeat
1. Create a course with the course name
a. PB/ : Testing
2. Add an announcements and select Send a copy of this announcement immediately
3. Success: Announcement created. and 'Email could not be sent'
4. Upon further inspection, you will notice that any course with a / in the title do not have announcements emailing going out.
Workaround
Update the course name in the database to replace / with a space. Some SIS systems require their courses to have this sort of naming convention, so to stop this change been overwritten you would need to add to your snapshot.properties file as well.
5. fields for course entities
group.bb.controlled.fields=COURSE_NAME
This mean when the SIS run it will not write over the course name.
LRN-33329
AS-163487
Course
Delivery
Course
Announcements Announcement emails are not sent from courses containing a colon in their name
Communication
When creating an announcement for a course containing a colon ':' in it's name, if you choose to send an email of the announcement at creation the email will not be sent.
Steps to Repeat
1.
2.
3.
4.
5.
Enter a course with a colon ':' in it's name as Instructor
Create an announcement
Accept all defaults, put end date (Aug 16)
Check option to send email
Observe message that Announcement was created but an email was not sent.
Workaround
None
LRN-33160
Course
163094
Grading and
Evaluation
Grade Center
Clicking "Needs Grading" throws the error "An error occurred. Contact the System Administrator...
When you click on the 'New Grading ' button in the Grade Center, the following error is thrown: "An error occurred. Contact the System Administrator. For reference, the Error ID is.." This happens when the category is set to "No Category"
Steps to Repeat
1.
2.
3.
4.
5.
Log in on Blackboard
Create a course | Create a test that requires Grading
Log in as a student | Start a test and submit | test will be in 'Needs Grading' state
Log in as instructor | Go to Grade Center | Full Grade Center | Go to assignment column | Go to 'Edit Column Information' | Change category to "No Category"
Now Go to Control Panel | Grade Center | Click on "Needs Grading" | And you should see the error.
Workaround
None
LRN-31956
Course
163320
Management
Content
Delivery
HTML special characters are not been transfered to normal characters in Item Name field in 9.1SP6
Before upgrading to 9.1SP6, we were able to use HTML tags and html code in the name of an Item. In SP4, we created our Course headers with an Item. Placed the
 
(non-bracking space) in the name of the Item and place our HTML for our header in the Text area (go show our header). In SP6 then blank now appears as
" "
Steps to Repeat
1. Login to a system on 9.1SP
2. Navigate to Course > Course Menu > Content and Create an Item
3. Name the item:
&
4.
5.
6.
7.
Type something in the body of the item
Click submit
EXPECTED RESULT: The title of the item appears as & (the special character & has been transfered to symbol character &)
OBSERVED RESULT:The title appears as clear text is listed as
&
LRN-30456
AS-163425
Foundations System
Administration
System Config /
History / Logs
WMV files try to use Quicktime in Firefox
When trying to create video content using a .WMV file, it attempts to play using the Quicktime plugin when it should not.
Steps to Repeat
1.
2.
3.
4.
5.
6.
Login to a 9.1 SP6 instance of Blackboard
Navigate to a Course that you are the instructor in
Access a content area and try to a create Video content
Upload a .wmv file as the Video content
Click on Test Sample
The WMV vidoe attempts to play using the Quicktime plugin when it should not.
Workaround
7. First option: Try uploading as a file and set to open in a new window, where it will give Windows Media Player as an option
8. Second option: Add Windows Media files as VTBE attachments via the media icon for video/audio, which loads the Windows media player. Only using the Quicktime icon there will create the code for embedding the Quicktime player instead.
LRN-29578
AS-163222
Course
Delivery
Content
Exchange
Archive /
Restore
High database load from forum archive query; Discussion Board specific
When running course archives on release 9.1SP6, Unix/Oracle clients will experience extremely long-running database queries, and the course archive will take a very long time to complete.
Steps to Repeat
1. Execute a course archive in a course containing any discussion board activity
2. Observe high database load, and long execution time of the export
LRN-28070
AS-162297
Course
Delivery
Collaboration
Tools
Collaboration
Tools General
Copying the default en_US Language Pack and using it as System Default results in Errors
9.1
SP6
2011/09/08
9.0
SP2
HF1
2011/09/13
7.3
SP2
2011/09/13
Copying at least the default en_US Language Pack and using it as the System Default causes Potentially Unsafe warnings when end users try and use Chat. Copying other default Language Packs may cause the same problem.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
LRN-28261
AS-141635
Course
Delivery
System
Administration
System Config /
History / Logs
Log into SP6 as administrator in Internet Explorer
Go to System Admin tab -> Language Packs
Click on the dropdown beside the default English (United States) en_US Language Pack and choose Copy and enter something valid for Name and Code (i.e. EnglishMine and en_US_Mine) and click Submit
Click on the dropdown beside the copied Language Pack and choose Manage
Set the 'Available', 'Available as a Course Language', 'Available as an Organization Language' and 'Available as a User Language' all to Yes and make sure that the System Default -> Default checkbox is checked and click Submit so that it changes the System Language Pack to the
copied one
Go into any Course where you are Instructor (or create a new one and Quick Enroll in it) and go to the default Content Page and add the default Office Hours Chat room to that Content Page making sure it's set to "Available" True
Go out and Click on the Office Hours link and again on the same link and to into the Chat Room
Open another browser on the same machine or another machine and go into the same Course and Chat Room as another user and at least one user will get the a warning message.
If you use Manage to set the Default Language pack back to the en_US one the same steps do not reproduce the issue.
If you go out of the browser and in leaving the Language Pack set to the copied one then the first person in the room may get the warning as well.
Make Access Denied Error Page More Friendly
The "Access Denied" error page shows a poorly worded error message with a bright red bar. This error page may be too abrasive and a softer version may suffice.
Steps to Repeat
1. Access Grade Center. With Edit Mode set to On, select Grade Wiki or View Details.
2. Turn Edit Mode Off and access Grade Center again. Select Grade Wiki or View Details. The Access Denied error page appears.
LRN-27652
Course
160451
Assessments
and Graded
Content
Assessments
Clear Attempt for File Response Question Type Does Not Delete the Uploaded File on the File System
Clear Attempt for a File Response question should remove the associated files and directories. However, it does not remove the associated files from the file system. This leaves an orphaned file that can only be removed by deleting the file from the server file system by hand. Deleting the
file through Blackboard and then clearing the attempt is the only known workaround.
Steps to Repeat
1. A student uploads a local file to an assessment as an answer to a File Response question. The uploaded files are located in the attempts directory.
2. Access the Control Panel and select Gradebook. Modify the grade by clicking Clear Attempt.
3. In the Gradebook, access Item Options and select Item File Cleanup and note that there is not a file to delete. However, checking the file-system and the attempts directory, the uploaded file is still present. It seems that clearing the attempt clears the attempt from the database, but
leaves the file on the file-system leaving orphan files on the fs that occupy space.
Workaround
First, go to Control Panel > Gradebook > Item Options > Item File Cleanup and delete the file to remove it from the file-system. Next, clear the student's attempt in the Gradebook by selecting Modify Grade and clicking Clear Attempt.
LRN-41981
Content
Content
Management /
File
Management
Organization
and Basic File
Management
Learn Permissions Granted to Certain Content System Content Do Not Persist Through Course Copy
When a Course containing files that allow access to all files in the folder or select files and folders is copied, the only copied permission is to the file itself. All other file and folder permissions are not copied, which causes that piece of content to either not display properly or throw a Resource
Not Found error.
Steps to Repeate
1. Create a new Course.
2. Select Control Panel > ContentCollection > <course id> and choose Create Folder, providing a name.
3. Navigate to the folder.
4. Select Upload and either upload a package file, such as Softchalk or Flash content or upload multiple files that require access to all of them to open properly.
5. Select Content from the Course Menu, choose Build Content/Create Item and mame the item.
6. For Attachments choose Browse Content Collection, open a folder and browse to a file index.html.
7. Notice that there is a File Action option under Attachments. For File Action, create a link to this file and choose Give users access to all files and folders in the folder.
8. For Options, accept the default of Permit Users to View this Content.
9. Submit.
10. Choose Control Panel > Packages and Utilities > Course Copy and choose Copy Course Materials into New Course.
11. Choose a new course_id and select all options to copy.
12. For Course Files, choose Copy links and copies of the content.
13. Submit.
14. Enroll a Student into the new Course.
15. Log into Blackboard as the Student, open the Course and browse to the Content.
16. Note the error of The specified resource was not found, or you do not have permission to access it.
Workaround
Add a row, or rows, to the destination Course in the CMS_RESOURCE_LINK table pointing to the other files that the broken content needs access to in order to display. The format of the query is as follows:
9.1
SP6
9.1 SP9
2011/09/14
INSERT INTO cms_resource_link (crsmain_pk1, parent_pk1, parent_data_type, resource_id, storage_type)
VALUES(<crsmain_pk1>, <parent_pk1>, <parent_data_type>, <resource_id>, <storage_type>);
commit;
The values, aside from crsmain_pk1 and parent_pk1, should match the source Course exactly. crsmain_pk1 should be the new Course's pk1 value and parent_pk1 is the course_contents' pk1 value in the destination Course.
LRN-41477
Content
Content
Management
Xythos
Content
Management
Xythos
Authentication Failure Occurs During Multiple File Upload Due to Session Fingerprinting Settings
9.1
SP3
2011/09/14
With Session Fingerprinting set to log Users out based on a change to the user-agent, the multiple file uploads functionality cannot function.
Steps to Repeate
1. Logon as Administrator.
2. Go to the System Admin tab.
3. Click on Session Fingerprinting Settings within the Security Module.
4. Set the Fingerprint value to either user-agent or IP address and user-agent.
5. Change the radio button to Yes for creating a new session when the fingerprint changes.
6. Submit.
7. Go to any Course or directly to the Content Collection.
8. If in a Course, go to Control Panel, select Files and enter any Content Collection folder.
9. Mouse over the Upload box and select upload files.
10. When the multiple file upload box loads, drag and drop any file into the box, and click Upload.
Workaround
1. Switch the Session Fingerprinting functionality to only monitor the IP address by repeating steps 1-6, but select IP address in step 4.
2. Switch the Session Fingerprinting functionality to record changes to a User's fingerprint, but not actually log people out when the fingerprint changes by repeating steps 1 - 6, but select the radio button for No in step 5.
LRN-40014
Community
Community
Modules
Modules
Status Parameter Required Error when an Instructor Grades an Assignment Using the Needs Attention Module
9.1
SP6
9.1 SP9
2011/09/14
9.1
SP3
9.1 SP6
2011/09/14
9.1
SP3
9.1 SP6
2011/09/14
9.1
SP4
9.1 SP2
2011/09/14
9.1
SP5
9.1 SP7
2011/09/14
9.1
SP5
9.1 SP7
2011/09/14
8.0
SP3
HF1
9.1 SP4
2011/09/16
8.0
SP3
9.1 SP4
2011/09/16
Steps to Repeat
1. Create a Course and enroll a Student and an Instructor.
2. Browse to Course and create an Assignment.
3. Logon as the Student.
4. Submit the Assignment.
5. Logon as the Instructor and go to the Course.
6. Within the Needs Attention Course Module, click on the Assignment Submitted heading.
7. Click on the +.
8. Click the action link next to the Student who submitted the Assignment.
9. Click Grade from the drop down menu.
LRN-36313
Foundations System
AS-155515,ASPerformance
154690
System
Performance
System Performance Settings Page Is Not Updated
System Performance Settings page shows old data. It does not necessarily reflect changes made in the bb-config.properties file.
Steps to Repeat
1. Navigate to the Sys Admin tab.
3. Under the Tools and utilities module, click System Configuration.
4. Go to System Performance Settings.
5. Make note of the settings that show on this page and compare them to what is in bb-config.properties.
6. Change a few settings in bb-config.properties and run PushConfigUpdates.
8. Repeat steps 1-4 and look for the changes made in the bb-config.properties file.
LRN-36110
Course
156429
Assessments
and Graded
Content
Assessments
Error Message Received when Adding Test Questions to a Test Canvas
The error message Object doesn't support this property or method is received when adding Test questions to a Test Canvas.
Steps to Repeat
1. Logon as an Administrator and enter a Course.
2. Click tools > tests surveys pools > tests > Built Test.
3. Click Create Question and choose multiple choice.
7. Complete the form and Submit.
LRN-34021
Foundations System
145504,AS145323
Database and
Schema Docs
Purge Accumulator Fails when Updating Course Roles
The PurgeAccumulator tool fails on release 9.1 when synchronizing the COURSE_ROLES table to the stats schema due to a datatype inconsistency. Correcting the datatype of the COURSE_ROLES.COURSE_ROLE column in the stats schema resolves the issue.
Steps to Repeat
2. Go to System Admin and enter Course/Organization Roles.
3. Click on the Options menu on a standard role and Copy.
4. Enter values in the required fields and make sure to type more than one character in the Role ID.
5. Submit.
6. Manually run the Purge Accumulator and observe the error.
Workaround
Before performing this or any SQL updates it is advisable to back up the database and test the sql in a pre-production environment.
Oracle:
alter table course_roles modify (coruse_role NVARCHAR2(50));
SQLserver:
Change the value in the UI by redefining the column to NVARCHAR(50).
LRN-28216
Course
160057
Community
Management
Themes
Navigation Icons Are No Longer Small and White for Default Themes
In any of the default themes except BB Learn, as_default, the navigation icons that are denoted by >> are now large blue >> icons.
Steps to Repeat
1. Logon as as Instructor or System Administrator.
2. Go to System Admin tab.
3. Set the default theme to any default that is not BBLearn.
4. Go to System Admin Tab > Customize default brand and select Theme as denoted above.
5. Click Apply All Changes and Submit All Changes.
6. Go to any Course or create a new Course that uses the text menu style.
Workaround
1. Download the offending themes.
2. Unzip the packaged file.
3. Open palette.css.
4. Locate the data below:
.navPaletteContent a.submenuLink img,
.navPaletteContent a.submenuLink_active img
Unknown macro: { width}
Change it to the data below:
.navPaletteContent a.submenuLink img,
.navPaletteContent a.submenuLink_active img
Unknown macro: { width}
5. Add file back to zip or rezip.
6. Upload to Themes and Palettes using the Create button and then set it to default.
LRN-27395
Course
160056
Assessments
and Graded
Content
Assessments
The Time Used Field Is Not Displaying Correctly in the Submission Receipt After a Student Submits a Test
When an Assessment is submitted by a Student, a confirmation page is displayed titled Test Submitted. The field titled Time Used is not displaying the actual amount of time used but rather displaying _
Unknown macro: {5}
_. The first line of the page also displays _
Unknown macro: {6}
_ saved and submitted.
Steps to Repeat
1. Logon and go to Admin panel > Courses > Create a new Course.
2. Navigate to Admin panel > Users > Create a Student user.
3. Enroll the User in the Course and then enroll the Administrator as the Instructor.
4. Go to Content > Create Assessment > Test > Select the Test and click Submit.
5. Make the Test available from the Test options page.
6. Logon as the Student and navigate to Course > Content > Click on the created test.
7. Click on Begin button.
8. Submit the Question and click on Save and Submit and observe the Test Submitted page.
LRN-9221
AS-123293
Course
Delivery
Grading and
Evaluation
Grade Center
All Grade Center Columns Are Frozen With No "Freeze Bar" to Unfreeze Them
When organizing the Grade Center, the "freeze column" bar is lost when a user freezes all the columns in the Shown in All Grade Center Views section. It can be replicated in any course. The only requirement is that all the Grade Center columns must be dragged up into the Shown in All
Grade Center Views area first. If the Shown in Selected Views Only area is empty, the freeze bar disappears once it is dragged past the end of the Shown in All Grade Center Views area.
Steps To Repeat
1.
2.
3.
4.
Access the Column Organization page in the Grade Center.
If necessary, use the drag-and-drop function to move the columns in the Shown in Selected Views Only section up to the Shown in All Grade Center Views so that the Shown in Selected Views Only section is empty.
Drag the gray bar that denotes which columns are frozen to the end of the Shown in Selected Views Only section.
Click Submit.
Workaround
An update to the num_frozen_columns in the gradebook_settings table is a workaround for this issue:
UPDATE gradebook_settings
SET num_frozen_columns = x
WHERE (crsmain_pk1 = 'xx')
x= The number of columns to be frozen starting from the top of the list
xx = The pk1 value of the course in the course_main table
LRN-8106
AS-121489
Course
Delivery
API &
Integrations
API
When Copying a Course That Has an Qverride Quota Set, the New Course Quota Values Are Set to 0
When copying a course that has an override quota set, the new course (destination course) quota values are set to 0 (the override default disk quotas is selected), but the override values are not copied across, which means it automatically becomes over quota.
Steps To Repeat
1. Create two blank courses "Test Quota 1" and "Test Quota 2," and enroll in both courses using Quick Enroll.
2. Set the override quota in "Test Quota 1."
3. Set Warn Instructor when size exceeds to 10,000.
4. Set Maximum disk usage to 15,000.
5. Make a copy of the course by accessing the course's Control Panel > Course Copy > Copy Course Materials into an Existing Course.
6. Enter "tstquota2" as the destination course ID and select Settings.
7. View the quota settings for the copy.
LRN-2217
Course
133104
Grading and
Evaluation
Grade Center
Download Grade Center Does Not Reflect Selected Smart View Due to Missing "Select Data to Download" Section on Download Form
9.0
9.0 SP2
2011/09/16
9.1
SP4
9.1 SP9
2011/09/18
9.1
SP3
9.1 SP6
2011/09/18
9.1
SP2
9.1 SP9
2011/09/18
9.1
9.1 SP9
2011/09/18
9.1
SP4
9.1 SP9
2011/09/18
A tool link in "Tools Area" can be created in a course menu and the description of the Journal tool contains a misspelling. The word "Assignment" is spelled "Asssignment". This should be correct in the application by default, without changing the language pack.
9.1
HF1
9.1 SP4
2011/09/18
Error Message Appears after Modifying 500 or More User Accounts
9.1
SP1
9.1 SP5
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
When a Smart View is selected, the Work Offline feature does not display the Download by Smart View radio button.
Steps To Repeat
1.
2.
3.
4.
LRN-34979
Course
159011
Collaboration
Tools
Collaboration
Tools General
Select a Smart View from a Grade Center that contains a subset of students.
Go to Work Offline > Download Grade Center.
Note the missing Download by Smart View radio button in the resulting page when compared to Release 8.
Download the file. Note that all students are included, rather than those selected by the Smart View.
Copy and Paste Function in Chat and Virtual Classroom Not Available
Since Java version 1.6.0_24, the Copy and Paste-Function does not work. It appears that the ability to copy and paste from a computer's clipboard into a Java environment has been deemed a security threat, and was therefore disabled by Sun developers.
When a user opens Chat or Virtual Classroom, they can't copy text into the message input field from their clipboard.
Steps to Repeat
1. Start chat or virtual classroom (using java version 1.6.0_24).
2. Try to copy and paste.
LRN-33203
Course
156050
Management
Unable to Access SCORM Using Mac OS 10.6 and Safari 5 While Running JRE 1.6 Update 22
When attempting to access SCORM content while n using Mac OS 10.6 with JRE 1.6 Update 22 and Safari 5, the SCORM module will not load or play correctly.
Steps to Repeat
1. Log in as a student in a course with SCORM content.
2. Select the SCORM content.
3. Log in to the course with a Mac OS 10.6, JRE 1.6 update 22 and Safari 5
4. Access the SCORM content. An error is displayed.
Workaround
Use a different browser such as Firefox.
LRN-32482
Content
AS-151414,AS161470,AS152078
Management
Content
Delivery
When a user navigates through the breadcrumb menu, Submit and Cancel buttons are disappearing in the 'Select File or Folder' dialog window.
When an instructor selects Browse Content Collection when adding a file to an item in a course, and then selects the breadcrumb navigation in the content collection, the Save/Cancel buttons are lost and the instructor cannot Submit the file they wish to attach.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
LRN-30088
Content
AS-157121,AS157425
Content
Management
API
Content
Management
API
Login to Blackboard as system administrator
Navigate to system admin tab, under the Courses heading, click Courses
Create a new course
Navigate to the course menu and access a content area
Point to Build Content and click Item
Click Browse content collection
Select Institution content > Library folder name
Select the breadcrumb link menu for the Library folder(use the chevron down arrow), then eReserve (use the chevron down Arrow).
Note the Submit/Cancel buttons do not display
Multiple Files upload applet fails to load in Windows when network latency is more than 200ms
Steps to Repeat
1. Make sure the blackboard application is running in Windows environment.
2. Make sure the network latency between client and server side is more than 200ms.
3. Go to any course page.
4. Select the option to Upload Multiple Files and Folders.
LRN-29360
Foundations Course
Calendar
AS-158643,ASCommunication
158808,AS163072
Calendar date picker has incorrect Chinese language "AM" and "PM"
The Chinese language AM and PM text does not follow standard language habits within the calendar date picker.
Steps to Repeat
1. Before login, set user language pack to Chinese (zh_CN).
a. Click 中文 (中国).
2. Login as administrator and access a course.
3. Click on Tools (工具).
4. Click on Announcements (通知).
5. Click on Create ( 建通知).
6. Go to Step 2.
7. Click the Clock Icon for the Announcement Start ( 示始
).
a. Note that AM appears in Chinese as 上午, and PM appears in Chinese as 下午.
b. AM should appear as 凌晨 and PM should appear as 上.
LRN-25367
AS-145220
Course
Delivery
Course Tools
Course Tools
General
LRN-25333
Foundations Authentication / User
AS-147555,ASAuthorization
Management
150761
When editing user accounts, any action taken on more than 500 accounts returns an HTTP: 404.15 error. Note that the action is taken successfully and the accounts are modified as expected. The issue is only that an error message appears instead of a success message.
Steps to Repeat:
1.
2.
3.
4.
5.
6.
7.
8.
LRN-24925
AS-138231
Content
Management
Content
Delivery
Log into Blackboard Learn with an admin account.
Go to the System Admin tab.
Click Users.
Search for Username is Not Blank. Or perform another search to get more than 500 users.
Click Show All at the bottom of the page.
Click the checkbox at the top of the list to check all boxes.
Click Availability.
Click Make Unavailable. An HTTP: 404.15 error will appear, even though the users were correctly made Unavailable.
Content System folder names containing "xid" cannot be accessed
Content System users cannot access folders whose name contains "xid". The system displays WebuiURL: can't find entry /users/bzadmin/bzxidsagd in bbcms.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
Click Content Collection.
Click Users.
Click the username that you logged in with.
Click Add Folder.
Enter any folder name as long as it contains "xid" within the name.
Click Submit.
Click the folder that was just created.
LRN-24734
Outcomes
AS-145734,AS146058
Outcomes
Administration
Outcomes
Administration
The issue can be replicated on 9.0.x and 9.1.407. not tested on mainline
SaveAction will add batch save to task (webapps/caliper, blackboard.caliper.common.web.struts.BatchAction)
8.0
SP5
HF1
9.1 SP3
2011/09/18
LRN-24464
Content
AS-140163,AS149008
Portfolios
Portfolios
Comments in Portfolio cannot be turned off.
9.0
SP1
9.1 SP5
2011/09/18
9.1
SP4
9.1 SP6
2011/09/18
Portfolio created using existing portfolio template with Allow Comments option unchecked still shows comments.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
LRN-24452
AS-155265
Course
Delivery
Grading and
Evaluation
Grade Center
Login as an Administrator and create a Personal Portfolio template.
Disable the Allow Comments on Portfolio option.
Go to Content Collection > My Portfolios > Create Personal Portfolio using the template created in step 1.
Share the Portfolio with another user.
Login as the other user and navigate to the Portfolio that has been shared.
Add Comments to the Portfolio.
Log back in as the original Administrator user.
Comments are displayed.
EXPECTED RESULT: No comments displayed.
OBSERVED RESULT: Comments displayed.
Error Using Assignment Cleanup Tool
When using the Item File Cleanup option for an Assignment, removing files whose file names contain spaces or special characters will produce an error. While the file reference will be removed anyway (so the file will appear as removed successfully), the file in the internal Xythos docstore is
not removed and remains behind as an orphan to be copied with future course copies.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
LRN-24333
AS-145222
Content
LRN-24287
Course
142185,AS140795
Content
Management /
File
Management
Organization
and Basic File
Management
When creating a new Video content item, if a user selects an mp4 file they receive a pop-up ("Select a valid video file").
9.1
9.1 SP4
2011/09/18
ARCH / LEC
ARCH / LEC
Detailed logging is not captured when moving from Vista/CE to Blackboard Learn
The Learning Environment Connector is not logging the import/export archive/restore logging. This information is logged to bb-services-log.txt and is not capturing the detailed logging information.
9.1
SP3
9.0 SP3
2011/09/18
9.0
SP1
HF1
9.1 SP6
2011/09/18
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
LRN-24285
AS-139458
Content
Navigate to a course as an instructor.
Ensure the course has an Assignment with at least one file submission from a student in which the file name has spaces and/or special characters.
Under Control Panel, click Grade Center, then Full Grade Center.
Navigate to the Assignment column and point to the column header's contextual menu.
Select Assignment File Cleanup.
Select all items.
Select the Delete button.
Content
Management /
File
Management
Organization
and Basic File
Management
Log in to a Vista/CE LEC.
Click on the System Admin tab.
Click on Learning Environment Integrations.
Click on Move Courses.
Search and select your Section.
Click the Move button.
Wait for move process to finish
Using Full IMS meta-data enter into a field that accepts multiple entries a " : " character. This will end up creating two items.
Steps to Repeat
1.
2.
3.
4.
5.
Login as a System Administrator.
Click on the System Admin panel.
Click on the Managed Content link.
Click on the tools link on the left.
Click on the Meta-Data Templates link.
6.
7.
8.
9.
10.
11.
12.
Click on the meta-data full IMS drop-down and then set availability to "Yes" and Submit.
Click on the Content Collection tab.
Click on the Institution link.
Click on upload file, and Submit.
Select double chevrons for the file just uploaded, and and click meta-data full IMS.
Under General Metadata in the General Description field, enter hotcakes:turkey.
Click on the Add button, note that the entry looks as it should, and Submit.
LRN-24267
Community
AS-144556,AS144736
Content
Exchange
Course
Conversion
Vista / CE
There are cases in menus, where the text instead of being black is invisible (In the Build Content menu, the font is white on light blue background; in the Course Menu Plus-icon fly-out menu the text is white on light gray background; in the Control Panel, the button text is white on light-colored
background when hovering and when expanding the button; and in the Course Files / Content Collection, the first folder name in every list is invisible (white on white)).
9.1
9.1 SP2
2011/09/18
LRN-24131
AS-154394
Grading and
Evaluation
Grade Center
Observers Cannot View Grades for a User They Have Privileges to Observe
9.1
SP3
9.1 SP6
2011/09/18
9.1
SP1
9.1 SP5
2011/09/18
9.1
SP1
9.1 SP4
2011/09/18
9.1
HF1
9.1 SP5
2011/09/18
9.1
SP1
9.1 SP4
2011/09/18
9.1
HF1
9.1 SP5
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
9.1
HF1
9.1 SP3
2011/09/18
9.1
SP1
9.1 SP6
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
Course
Delivery
Observers receive an error when they click on My Grades for a user they have privileges to observe.
Steps to Repeat
1.
2.
3.
4.
5.
LRN-23543
Course
150749
Course User
Management
Course Groups
Add an observer and an observed student.
Enroll the student in a course.
Ensure that the course allows observer access and the Tools course menu item allows observers.
Log in as the observer and go to the course.
Go to Tools and select My Grades. Instead of My Grades displaying, you see an error.
Adding Notification Modules to Group pages result in an error
Adding the Alerts, Needs Attention, To Do, or What's New Course Modules to a group page causes a pop-up error to appear, "Error getting notifications". Notifications do not load.
This issue affects versions 9.1.452.0 and 9.1.452.8.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
LRN-23343
Content
AS-148649,AS148956
Content
Management /
File
Management
Organization
and Basic File
Management
Login to to the system and enter a course
From the Control Panel, click Users and Groups
Click Groups
Click on the group name to enter the group page
Click Add Course Module
Select the checkbox for any of the above listed Modules
Click Submit
If the Module loads, select Refresh from the Module Actions drop-down list
The notifications do not load.
Users are unable to add content from the Content Collection to courses after the upgrade to 9.1.452.0
Once professors access their courses and add a new content item and then attempt to load an existing document from Content Collection are unable to see the files. Blackboard does not display any file from the Institution storage. Instructors are able to load documents from other storages.
This issue affects versions 9.1.452.0.
Steps to Repeat
As Instructor and System Admin User:
1.
2.
3.
4.
5.
6.
7.
8.
9.
LRN-22978
151231
Upgrades
Login to the system
Access the Content Collection > Institution Content > Any folder
There are documents already stored
Now as Instructor:
Login to the system
Access a course
Open a Content Area
Point to Build Content and click Item
Provide a Name and click Browse Content Collection and open Institution Content
There are no items found to display.
.Mov Files in WebCT Migrate to Bb 9.1 as the File Content Type
During course conversion, WebCT .mov files contained by a course folder or Learning Module, are imported as the File content type. Users will not be able to adjust the height and size of their movie files.
Workaround
The only option is to manually create a media type instead and delete the imported File content type.
LRN-22940
Community
AS-147064,AS148995
Community
Modules
Modules
Module Label Values are Applied to All Language Packs if Edited
When an administrator changes the name of a module the new name is applied across all language packs, irrespective of the original language.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
LRN-22899
Course
148958
Course User
Management
Course /
Organization
Enrollment
From the Administrator Panel, click Tabs and Modules.
Select Modules.
Edit the properties of a module, such as Calculator.
Change the title of the module and click Submit.
Go to the My Institution tab and notice that the new value for the Calculator module is presented.
Change to another language pack.
Go back to the My Institution tab and notice that the value entered for the module is the same value that was entered when the title was changed. The change affects all language packs.
Enrollment link does not appear at 12:00am on the enrollment date
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
LRN-22820
AS-139258
Course
Delivery
LRN-22802
Course
147432
Login to the system as an Administrator
Access the Admin Panel
Click Courses
Search for a course
Open the contextual menu and click Edit
Date and time options are displayed
Access the Admin Panel
Click Courses
Search for the same course and click on the link name to open it
From the Control Panel, click Customization
Click Enrollment Options
The date and time do not display under Select Enrollment Options
3rd Party Editor Textbox Editor
Tools
(VTBE /
WYSIWYG)
HTML Anchor Do Not Function when Posted to an Item
Grading and
Evaluation
Archived courses from 9.0 restored on 9.1 do not contain grade center attachments
Grade Center
Links in syllabuses that use anchors do not work after upgrading from Blackboard 7.3 to 9.
Steps to Repeat
1. Archive a course from a 9.0 server
2. Restore the course in a 9.1 server
3. Access the Full Grade Center and view any attempt with an uploaded file and open the file
An error results with the file not found
LRN-22762
AS-151850
Course
Delivery
Installation /
Upgrades
Upgrades
Duplicate Gradebook Entries Cause Upgrade Failure
While upgrading the build from 9.1.407.9 to 9.1.452.0, the upgrade fails at at BB_BB60.SYNC_DISC_LIMITED_ATTENDANCE. The unique constraint BB_BB60.DB_COLUMNS_TO_MIGRATE_PK was violated.
Steps to Repeat
1. Install 9.1.407.9 build.
2. Upgrade to 9.1.452.0 build.
This issue is caused by corrupt data in the system. The corruption involves more than one group forum/message thread sharing the same Grade Center column. One possible source of that corruption is during the copy of group Forums within a course; the copy process used to copy
the pointer to the Grade Center column (linkrefid) leading to two group Forums pointing to a single column. When such data exists, the current version of the updater will fail due to a unique key constraint being violated.
LRN-22614
AS-138227
Course
Delivery
Grading and
Evaluation
Grade Center
Instructor cannot navigate between student attempts for Self and Peer Assessments
The Instructor is unable to navigate from one student attempt to the next when viewing the Grade Details page for Self and Peer Assessments.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
LRN-22511
AS-139399
Course
Delivery
Grading and
Evaluation
Grade Center
Login to a course with student attempts on a Self and Peer Assessment.
Select Grade Center in the Control Panel.
Open the contextual menu for a Self and Peer Assessment for the first student and select Grade Details.
Click View Attempt.
Click OK.
Select the the arrow next to User to go to view the next student.
Click View Attempt for this student
Instructors are unable to hide the Total Points Possible from Students
If an instructor selects to hide the Weighted Total in the Grade Center is is still displayed to Students on the My Grades page.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
LRN-22410
AS-134317
Course
Delivery
Content
Exchange
Course
Conversion
Vista / CE
Open the Grade Center
Click Edit Column Information.
Set the Primary Display to Percentage.
Set the Secondary Display to None.
Click Submit.
Log out of the system.
Log in to the system as a student.
Open the course.
Click Tools.
Click My Grades.
Note the Weighted Total row on the My Grades page.
Content not carried over when importing courses from CE4 to Blackboard 9
When running the commands to import courses from CE (4.1.7) with content to a Blackboard 9.0 or 9.1 platform, the content is not carried over and only creates an empty shell of each course.
Steps to Repeat
1. Export a series of courses from a CE system.
2. Create a feed file containing these courses.
3. Using the batch import command line tools in a Blackboard 9.0 system, try to import the courses into a Bb 9 system (and pointing to the snapshot xml and course exports).
LRN-22337
Course
145523,AS145522
Community
Modules
Modules
When Copying a Learning Module to Another Course, Content in the Learning Module is Not Copied.
9.0
SP2
9.1 SP4
2011/09/18
9.1
HF1
9.1 SP5
2011/09/18
9.0
SP2
HF1
9.1 SP4
2011/09/18
9.1
SP1
9.1 SP5
2011/09/18
9.0
SP2
HF1
9.1 SP4
2011/09/18
9.1
SP1
9.1 SP5
2011/09/18
9.1
SP1
9.1 SP5
2011/09/18
9.1
SP1
9.1 SP6
2011/09/18
9.0
SP1
HF1
9.1 SP5
2011/09/18
9.1
SP1
HF1
9.1 SP5
2011/09/18
When copying a Learning Module from one course to another, the content is not copied.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
LRN-21532
Content
AS-148724,AS150744
Portfolios
Portfolios
Re-ordering Pages in Personal Portfolios Still Show up Sorted by Creation Date
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
LRN-21201
AS-142422
Course
Delivery
In the Course Menu, access a Content Area.
In the Content Area, on the Action Bar, point to Build Content to access the drop-down list.
Select Learning Module.
On the Create Learning Module page, type a Name.
Click Submit.
In the Content Area, click the newly created Learning Module link.
Add content to the Learning Module using the Build Content drop-down list.
Access the Content Area, ensure Edit Mode is ON, and click the new Learning Module's Action Link to access the contextual menu.
Select Copy.
On the Copy page, from the Destination Course drop-down list, select another course.
From the Destination Folder drop-down list, select a Content Area.
Access the second course to check if the Learning Module and its content appears.
Content
Management /
File
Management
Course and Org
Interaction
Login as a student.
Click on the Content Collection tab.
Click on Portfolios.
Click on My Portfolios.
Click on Create Personal Portfolio.
Assign a Title, for example Page One.
Save and Continue.
Create a Page.
Assign a Title.
Click Submit.
Add an additional page, and provide a title. For example, Page Two.
Re-order the pages by dragging "Page One" below "Page Two".
Save and Continue.
Select the Available option.
Click Submit.
Build the Portfolio.
When Creating a Content Item with Unpackaged HTML Content from a ZIP File, Users Lose Navigation Back to the Course
Navigation in the course is not available when viewing unpackaged HTML content added to a content item.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
In a Content Area, on the Action Bar, point to Build Content to access the drop-down list.
Select Item (not File).
On the Create Item page, type a Name.
In the Attachments section, click Browse Course.
Navigate to any location and point to Upload on the Action Bar to access the drop-down list.
Select Upload Package.
Browse for a package containing an HTML file and a media file linked from that HTML file.
Click Submit.
Select the check box for an HTML page to link to and Submit.
On the Create Item page, edit the Link Title for the file or leave as is.
Click Submit.
In the Content Area, click the link to the package.
Note the content takes over the entire window without navigation back to the course.
Workaround
Use the browser's Back button to return to the course.
LRN-21091
Foundations Community
AS-149026,ASReports
153683
System
Reporting
Report on Course Disk Usage Does Not Cover Inactive Courses
The disk usage report that was added in 9.1 SP1 only shows recently active courses. Customers need this report to show every course ID on the system and the size of these courses, such that old or inactive courses can be identified as candidates for deletion. This is particularly valuable to
Managed Hosting clients, who are charged for disk usage.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
LRN-20884
AS-143607
Course
Delivery
Grading and
Evaluation
Grade Center
Login as administrator.
Click the Courses link in the Courses panel.
Search for Course IDs that are not blank before today's date and click the Go button.
Observe the number of Courses listed in the system.
Click the Organizations link in the Organizations panel.
Search for Organization IDs that are not blank before today's date and click the Go button.
Observe the number of Organizations listed in the system.
Click the System Reporting link in the Tools and Utilities panel.
Click the Disk Usage link.
Search for Course Information where the Course/Organization ID is not blank and click the Go button.
Observe that the number of Course/Organization IDs listed in the system is less than the sum of the Courses and Organizations that exist within the system.
Sending Email to Over 1000 Users Through the Grade Center Causes an Error
Sending an email through the Grade Center to over 1000 users can cause an HTTP 414 (Request URL Too Large) error.
Steps to Repeat
1.
2.
3.
4.
LRN-20777
Course
150236
Course User
Management
Course Groups
Create or access a course with at least 1000 users.
Under the Control Panel, click Grade Center, then Full Grade Center.
Select the Select All box in the Grade Center header to select all users.
Point to Email and click Email Selected Users.
EXPECTED RESULT: Send email to all users.
OBSERVED RESULT: An error message is displayed, stating that the requested URL's length exceeds the capacity limit for this server.
Group Membership Limited to 1,000 Users
When there are 1000 users in a course Group, the Instructor receives an unknown database error upon adding the 1001st user.
Steps to Repeat
1.
2.
3.
4.
5.
LRN-20378
Community
AS-148529,AS152771
Community
Modules
Modules
Create or navigate to a course with more than 1000 users.
In the Control Panel, click Users and Groups, then click Groups.
Create a group and add 1000 of the course Users. Click Submit.
Edit the group and attempt to add at least one more user to the group.
Click on Submit and receive an error: Could not perform database operation. An unknown error has occurred. ORA-01795: maximum number of expressions in a list is 1000.
URL Modules with link to internal content to not display
URL modules that contain a URL to content system items that are publicly accessible do not show any content.
This issue affects version 9.1.452.0.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
LRN-20202
AS-152065
Course
Delivery
System
Performance
System
Performance
Login to the system and access the Content Collection
Create a piece of content, such as an HTML page
Make the page available to anyone
View the file and copy its URL
Access the Administrator Panel and under Tabs and Modules, click Modules
Create a new module
Add the URL you copied for the content item as the URL for the module
Make the module available system wide
Access the My Institution page
Click Add Module
Select the module you created and Submit
The module is blank with no content
Slow Performance on Announcements Page When There Are Large Numbers of Announcements, Students, and Courses
Steps to Repeat
1.
2.
3.
4.
5.
LRN-20105
Course
149014
Course Tools
Course Tools
General
Log in as an administrator and create a large number of courses such as 3000. Create some users and 100 announcements for each of of the courses.
Log out and log in again as a student or instructor.
Go to the Announcements module.
Click the More link.
Click on the Courses & Organizations or Institution tabs to load the announcements. Note that it takes rather long to load the announcements.
Embedded Hyperlinks in Tests Do Not Open in New Windows
Embedded hyperlinks in tests do not open in new windows when the option is selected during link creation in certain browsers, such as Firefox 3.0.14.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Log in to a course.
In the Control Panel, expand the Course Tools section.
Select Tests, Surveys, and Pools.
On the Tests, Surveys, and Pools page, select Tests.
On the Tests page, on the Action Bar, click Build Test.
On the Test Information page, fill in the appropriate information and click Submit.
On the Test Canvas page, on the Action Bar, point to Create Question to access the drop-down list.
Select True/False.
On the Create question page, ensure the Text Editor is ON.
Type "Google" in the Question Text box and highlight it.
Expand the second row of functions in the Text Editor and select the Hyperlink function. A new window opens.
Type a URL, such as http://www.google.com
.
Select the check box for Open link in new window.
Click Submit.
On the Create question page, click Submit. The newly created question appears on the Test Canvas page.
In the question, click the link you created.
EXPECTED RESULT: Link opens in a new window (or a tab depending on the tab browsing setting in the browser).
OBSERVED RESULT: In Internet Explorer 8 and Firefox 3.0.14, the link is shown in the same window or same tab.
LRN-19943
Course
152524
Management
Content
Delivery
Cannot Import Course Package Content Into a New Blank Course that Does Not Contain Any Default Course Menu Items
Cannot import course package content into a new, blank course if that course does not contain any of the default course menu items.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
Log in to Blackboard Learn.
Enter a course.
Expand Packages and Utilities oi the Control Panel.
Click Import Package/View Logs.
Click Import Package.
Browse to select a package to import.
Select some or all of the check boxes for Select Course Materials.
Submit.
Workaround
Adding a file to the new blank course restores functionality to Import Course Packages.
LRN-19813
148999
Shibboleth authentication mappings disappear after running PushConfigUpdates
9.1
HF1
9.1 SP6
2011/09/18
After PushConfigUpdates is run with Shibboleth as the form of authentication, the site does not come back automatically.
Steps to Repeat
1. Login to the Blackboard Learn server.
2. Run PushConfigUpdates from the command prompt.
3. Launch IIS after PushConfigUpdates completes.
4. The Shibboleth handler mapping is disabled.
LRN-19705
148085
Installation
Appserver-Only Uninstall will delete load-balanced shared content directory
9.1
SP1
9.1 SP3
2011/09/18
LRN-19683
Course
150751
Course /
Organization
Menu & Map
Course Menu items with long names do not wrap text properly
9.1
SP1
9.1 SP5
2011/09/18
Course Tools
Text will not wrap for Course Menu items with names that are longer than 25 characters. The label will be truncated to the first 25 characters.
Steps to Repeat
1. Login to the system and access a course
2. At the top of the course menu, point to the Add Menu Item icon and select a menu item
3. Type a name longer than 25 characters
4. Only the first 25 characters are displayed
Workaround
Create Menu Item names with less than 25 characters.
LRN-19612
AS-143587
Course
Delivery
Authorization
Privileges
The Quick Enroll privilege can be granted to course roles as well as system roles. This is counter-productive because it allows a user with that course role to unenroll themselves from a course without a way to get back in. The Quick Enroll privilege should only be granted to system roles.
9.1
9.1 SP6
2011/09/18
LRN-19601
AS-154757
Course
Delivery
Management
Content
Delivery
Links in the Text Editor Don't Open in a New Window
9.1
SP5
9.1 SP6
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
Newly created URL links created in the Text Editor with the Open in New Window option selected do not open in a new window; they open in the existing window. If the URL item is edited and the URL is modified, then the link opens in a new window.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Log in as an instructor.
Go to any Content Area.
Create an Item.
Input any text into the Text Editor.
Highlight it and click the Hyperlink button.
Provide an external URL of your choice, such as http://www.yahoo.com
.
Select Open in new window.
Submit to create the link.
Submit again to create the content item.
Click the link.
Workaround
Edit the URL item, modify the URL, and submit.
LRN-19400
AS-131140
Course
Delivery
Assessments
and Graded
Content
Peer
Assessment
Self and Peer Assessment Results Error when All Zeros Entered
When a Self and Peer Assessment assignment with 0 points possible is created, an error occurs when attempting to access the results for the assessment.
Steps to Repeat
1. Create a Course, two Students and an Instructor and enroll the Users into the Course.
2. As the Instructor, create a Self and Peer Assessment Assignment with 0 points possible under Add Criteria.
3. As each Student, take the test.
4. Wait for start time for Self and Peer Evaluation.
5. As each Student evaluate the other Student's submission.
6. Wait for evaluation end time.
7. As the Instructor, navigate to the Course > Control Panel > Self and Peer Assessment.
8. Enter course.
9. Click Control Panel.
10. Click Self and Peer Assessment.
11. Click Results.
LRN-19267
Content
AS-145065,AS145158
Content
Management /
File
Management
Course and Org
Interaction
Adding content to a course when the default course content area /courses is disabled results in the error: "Target folder does not exist or user does not have Read|Write permission."
9.1
9.1 SP2
2011/09/18
LRN-19224
Course
148968
Course Tools
Course /
Organization
Management
Course Category Data Source Keys Change if the Course is Edited from the Administrator Panel
9.0
SP3
9.1 SP5
2011/09/18
If course categories are created using Snapshot and tied to a specific data source key in the snapshot process, the data source key is changed to the system data source if a user visits the Administrator Panel > Courses, selects Edit from the course's contextual menu, and clicks Submit. If
the set of categories has not changed, the data source key should not change.
Steps to Repeat
1.
2.
3.
4.
5.
6.
Create course categories and assign them a data source key using Snapshot.
Go to the Administrator Panel and select Courses.
On the Courses page, search for a course and click Go.
Click the course's Action Link and select Edit.
Click Submit.
Search for the course again. On the Courses page, check the value in the Data Source Key column again. The data source key should be the same as what it was previously, but it is changed to SYSTEM.
LRN-18926
Course
145519,AS145517
Grading and
Evaluation
Grade Center
Once inside grade details, the next and previous user buttons do not respect the spreadsheet sorting method, they are always in alphabetical order.
9.0
SP3
9.1 SP3
2011/09/18
LRN-18872
AS-153760
Grading and
Evaluation
Grade Center
Essay Question's Feedback Text Editor On/Off Toggle Switch Does Not Change View When Using Grade Questions
9.1
SP2
9.1 SP6
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
Course
Delivery
When grading an essay question using Grade Question feature, the Text Editor On/Off toggle switch simply refreshes the current view, rather than turning the text editor on or off.
Steps to Repeat
1.
2.
3.
4.
5.
6.
LRN-18672
AS-136787
Course
Delivery
In the Control Panel, click Grade Center, then Full Grade Center.
Click the contextual menu next to a test's column header and click Grade Questions.
Navigate to an Essay question to grade.
Type feedback in the text editor.
Click the ON/OFF toggle switch to turn off the text editor.
Verify that the screen refreshes, but the text editor is not turned off.
Assessments
and Graded
Content
Assessments
Attachments to Self and Peer Assessments are incorrectly recognized as Firefox documents
LRN-18584
Course
146064
Grading and
Evaluation
Grade Center
When using the Japanese language pack the Status of a students attempt within the grade center is showing as "ステータス： ?????????" instead of "ステータス：すべてのステータス". This issue happens in Internet Explorer7 and 8 and Firefox.
9.1
9.1 SP3
2011/09/18
LRN-18562
Content
AS-145600,AS146048
Content
Management /
File
Management
Organization
and Basic File
Management
Setting /users directory to unavailable in the content system stops the content system tab from being accessible.
9.1
HF1
9.1 SP2
2011/09/18
LRN-18457
Course
146460
Course Tools
Course /
Organization
Management
Unavailable Courses Appear in Course Catalog
9.1
HF1
9.1 SP3
2011/09/18
9.1
SP2
9.1 SP5
2011/09/18
9.1
HF1
9.1 SP3
2011/09/18
When using Firefox, attachments to Self and Peer Assessment submissions created in Word 2007 are incorrectly recognized as Firefox documents. Clicking on an attachment and then selecting to open the document, Firefox opens the file and displays incorrect data.
Students can see all courses with defined categories in the Course Catalog, even if the course status is set to Unavailable.
Steps to Repeat
1. On the Administrator Panel, select Courses and search for a course.
2. Point to the course's contextual menu.
3. Click Edit.
4. Under Available, select No.
5. Under Duration, select Continuous.
6. Select a category.
7. Click Submit.
8. Go to Courses tab.
9. Click the selected category.
10. The unavailable course is listed
11. To confirm, log in as a student.
12. Go to the Course Catalog.
13. Search for the unavailable course.
14. The course is listed.
LRN-18433
Course
151220
Course Tools
Course /
Organization
Menu & Map
When Viewing the Course Menu in List View, Long Course Menu Item Titles are Cut Off
When users view the Course Menu in List View, long Course Menu item titles are cut off and users cannot see the whole name unless they hold the mouse pointer over the truncated link name.
If users switch to Folder View, a scroll bar appears on the bottom of the Course Menu which allows for sliding to the right to see the full name.
Steps to Repeat
1.
2.
3.
4.
5.
6.
LRN-18424
Content
AS-146073,AS147531
Portfolios
Portfolios
Ensure the Course Menu view is set to List View.
Point to the plus sign above the Course Menu to access the Add Menu Item drop-down list.
Select Create Content Area.
In the Add Content Area pop-up box, type a long Name, such as "This is an example of a long Content Area menu item." Select the Available to Users check box and click Submit.
Note that the full name does not appear. Hold the mouse pointer over the link to see the full name.
Tiny Font size in ePortfolio menus.
Text-based menus in Portfolios have very tiny fonts.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
Login to Blackboard Learn as an Administrator.
Navigate to the Content Collection tab.
Click Portfolios, under the jump to menu.
Click My Portfolios.
Click Create Basic Portfolio.
Provide a title and description.
In the Portfolio Menu Style section, select Text as portfolio style.
Click submit.
8. You should now be returned to the My Portfolios page with the new portfolio listed.
Click the chevron next to the new portfolio and select Build.
Click Create Item.
9. Under the template, leave Blank item as the option.
Click Submit.
You will be returned to the page you were brought to after step 8. Click OK at the bottom right corner of the page to return to My Portfolios.
10. Click the link to the new portfolio and notice the menu on the right side of the page is populated with extremely small text.
LRN-18180
Course
150276
Grading and
Evaluation
Grade Center
No Link to Download Student-Submitted File Through the Grade Question Function in the Grade Center
9.1
SP1
9.1 SP4
2011/09/18
9.1
SP3
9.1 SP6
2011/09/18
The Grade Questions function in the Grade Center is missing the link to download the student response to a Test with a File Response question type.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
LRN-18053
AS-154714
Course
Delivery
Grading and
Evaluation
Grade Center
Log in to Blackboard Learn as Administrator.
Create or navigate to a course with at least one Instructor and one Student.
Quick Enroll in the course.
Create a test with a single File Response question.
Make the test available.
Log in as the Student and complete the Test by attaching a file.
Log in as the Instructor/Administrator and go to the Grade Center.
In the Grade Center, click the Test column's contextual menu and select Grade Questions.
Click on the student's response link.
The Student's attempt is shown, but there is no link to download the file.
Russian Course and Assignment Names Are Converted to Unicode in Assignment Download
In Russian, Course Assignment names are converted to Unicode in Assignment Download tool. This can make the file name to long to be able to download or unzip.
Steps to Repeat
1.
2.
3.
4.
5.
LRN-18024
AS-153393
Community
LRN-18019
Course
157614,AS154780,AS154196
Create a course with a Russian name. Реально новое назначение
Create an Assignment with a Russian name. Реально новое назначение
As a student, upload a file with an English name or Russian. (This does not matter.)
As an instructor go to the Grade Center and download all assignments.
The assignment zip file will be created with a Unicode name.
Community
Modules
Modules
In 6.3, for users with Role privileges to view certain Modules, after the user's Role is disabled through Snapshot, the user is still able to view the Modules.
6.3
SP2
9.1 SP6
2011/09/18
Collaboration
Tools
Discussion
Board
Students Using JAWS Screen Reader Unable to Navigate in Discussion Forum
8.0
SP5
9.1 SP5
2011/09/18
Students cannot navigate in the "Add Thread" page in a discussion forum with JAWS screen reader because the VTBE editor grabs focus and user cannot tab through text boxes on the page.
Hidden WebEQ applet steals focus causing keyboard input to freeze and the inability for screen reader users to keyboard navigate to certain pages, particularly discussions. Students cannot navigate in the "Add Thread" page in a discussion forum with JAWS screen reader because the VTBE
editor grabs focus and user cannot tab through text boxes on the page.
Steps to Repeat
1.
2.
3.
4.
Create or navigate to a course with Discussion Boards.
Access the course's Discussion Board and click Add Thread
Watch the page load and notice that the cursor does not land in any text field, therefore inhibiting the JAWS screen reader from being able to tab through the text boxes.
To confirm, hit the tab button to advance through the text boxes. Note that the cursor does not land anywhere.
LRN-18005
Course
144816
Course Tools
Course /
Organization
Management
If client enters a course, goes to Customization > Style > Course Entry Point and sets it to Announcements, then the Course Banner does not display upon entering the course. This occurs in earlier versions of Blackboard.
9.1
9.1 SP2
2011/09/18
LRN-17996
AS-150480
UI and
Navigation
Taglibs
Taglib issue: bbNG colorPicker misbehaves if markUnsavedChanges equals true.
9.1
SP1
9.1 SP6
2011/09/18
9.0
SP3
9.0 SP5
2011/09/18
Community
The <bbNG colorPicker> tag misbehaves if markUnsavedChanges="true".
Steps to Repeat
1.
2.
3.
4.
5.
Install and activate the attached building block.
In IE go to Admin Panel (Tools) > Broken Color Picker.
Click on the color picker, choose a color and click Apply.
A JavaScript error will occur and the picker will not close and update with the picked color.
EXPECTED RESULT: No error should be shown the saved changes should work.
OBSERVED RESULT: Java script error.
"$("dataCollectionContainer").getElementsByTagName("ul")[0] is undefined"
Workaround
Do not use the "show unsaved changes" functionality on the dataCollection tag.
LRN-17857
Course
146267,AS144619,AS150738,AS146268
Assessments
and Graded
Content
Graded Content
Files submitted for an Assignment with the same name will overwrite previous submissions
Attaching a file with the same name as a previously submitted draft will overwrite the newest version.
This issue affects versions 9.0.539.0, 9.0.572.0, and 9.1.452.0.
Steps to Repeat
1.
2.
3.
4.
5.
6.
Login as a student and access an assignment
Upload a file to the assignment and click Save as Draft
Open the assignment again and upload a new version with the same file name
Submit the assignment
Login as an Instructor and check the submission attempt
Only the most recent file is available to view.
Workaraound
Save each draft with a version number to ensure that each file will be available upon submission.
LRN-17178
AS-146807
Course
Delivery
Collaboration
Tools
Discussion
Board
When changing the Edit Mode in Discussions, the clients are redirected to a 500 Error. The Instructors and the administrators are not able to view Unread Posts outside of edit mode.
9.1
HF1
9.1 SP4
2011/09/18
LRN-17107
AS-153411
Course
Delivery
Outcomes
Reports
Outcomes
Reports
Save to Content Collection Option Appears Without a Content System License
9.1
SP2
9.1 SP6
2011/09/18
9.1
SP5
9.0 SP6
2011/09/18
9.1
SP1
9.1 SP6
2011/09/18
When you do not have the Content System license, the option to "Save to Content Collection" erroneously appears when you run a course statistics report or a system admin statistics report. If you select this option, you will receive an "Access Denied" error.
Steps to Reproduce
1. Begin with a system that does not have a Content System license.
2. Open a course and select Evaluation/Course Reports.
3. Select and submit any report, such as Overall Summary of User Activity.
4. The option "Save to Content Collection" will be available. Select this option, and you will receive an "Access Denied" error.
LRN-17074
Course
153958
Grading and
Evaluation
Grade Center
Grades uploaded from a spreadsheet to the Grade Center are not correct
When an instructor adds data to the Grade Center from a spreadsheet the data does not appear correctly. This happens when data is added from a spreadsheet to an existing column or to a new column in the Grade Center.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
In a Grade Center column manually enter a score of 50 for a student.
Select Work Offline and click Download.
Select Full Grade Center and click Submit.
Click Download and save the file to the local computer.
Open the saved file.
Enter a grade of 50 for a different student the spreadsheet.
Save the file.
Go back to the Grade Center.
Click Work Offline and Upload.
Browse for the spreadsheet file and upload it to the system.
Note that the scores uploaded from the spreadsheet totals 0 in both the Total and Weighted columns.
Workaround
Enter scores in the Grade Center through the GUI.
LRN-17025
AS-153941
Course
Delivery
Collaboration
Tools
Blogs and
Journals
Journal Entries Do Not Appear In Order When Sorted By Last Modified Date
Journal entries appear to be randomly sorted when the user sorts by Last Modified Date, instead of being ordered by date order.
Steps to Repeat
1.
2.
3.
4.
5.
6.
Log in to a course as an instructor.
Select Journals and create a journal.
Create several journal entries spaced apart by a few minutes.
View the list of journals and click the Last Modified Date column.
Verify that the journals are not in the correct order.
LRN-17018
Course
145403
Grading and
Evaluation
Grade Center
After submitting multiple attempts on an assignment, the most recent attempt does not get displayed or totaled in the Grade Center. This occurs even when the "Score attempt using" option is set to "most recent attempt" and multiple attempts are allowed.
9.0
SP1
9.1 SP3
2011/09/18
LRN-16997
Community
AS-151183,AS152060
Notifications
Notifications
What's New Module Runs All Queries Even When Community Engagement is not Licensed
9.1
SP2
9.1 SP5
2011/09/18
Even when Community Engagement is not licensed, the system runs all the queries to populate the Institution module.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
Log into a Blackboard Learn environment that does not have the Community Engagement module as an Administrator.
Click on Tabs and Modules, and click on Modules.
Click the chevron next to the What's New module, and select Properties.
Make sure the module is available to the system, and for users to select from the list.
Click Submit.
Enable the Admin Console Building Block.
a. Go to Building Blocks.
b. Click on Add Building Block.
c. Add the Building Blocks located in blackboard/system/autoinstall/internal.developer, except for starting-block.war.
d. Make the Building Block available to the system, but not to courses/orgs.
8. Click on the Admin Console from the Tools module on the Sys Admin tab.
9.
10.
11.
12.
13.
14.
15.
16.
17.
Go to the Database tab.
Click the check box next to the BBLEARN (legacy: bb_bb60) database.
Go to the Logs tab.
Click the sql-trace Log for the database.
Go to the My Institution tab.
Note that no queries involving forums are run.
Click on Add Module.
Check the box for what's new.
Click Submit.
LRN-16862
Course
146258
Management
Content
Delivery
Any file attached to an 'Objective' prior to the upgrade will display either an "HTTP 404 cannot be displayed message", or an "HTTP 403" error. If the client creates a new Objective and reattaches the file, it will open without an issue.
9.1
HF1
9.1 SP2
2011/09/18
LRN-16846
AS-154075
Collaboration
Tools
Ordering of Student Last Names with Spaces Is Inconsistent
9.1
SP2
9.1 SP8
2011/09/18
9.1
HF1
9.1 SP6
2011/09/18
Course
Delivery
Discussion
Board
Steps to Repeat
1.
2.
3.
4.
5.
6.
LRN-16695
AS-151180
Course
Delivery
Course
Calendar
Communication
Create or navigate to a course with enrolled students, one of whom has a space in his or her last name, that has a Discussion Board with posts.
Navigate to the Discussion Board and point to its contextual menu.
Click Manage or Grade.
Notice the order of the user with a space in his or her last name.
Navigate to the Full Grade Center.
Notice that the order of a user with a space in his or her last name is listed differently than the order in the Discussion Board.
When in the Course Calendar, Toggling Edit Mode Causes the Date to Change or an Error Message to Appear
When adding a calendar event, if an instructor selects a date other than the current date and toggles Edit Mode to OFF or ON, the instructor is brought to the current date. An instructor must navigate back to the needed date to add information. Also, when Edit Mode is OFF, if an instructor
clicks Create Course Event on the Action Bar, an error message is received.
Steps to Repeat
1.
2.
3.
4.
5.
Select Course Calendar.
On the Course Calendar page, click the Previous Day and Next Day functions, and then toggle Edit Mode to OFF. Note the date is not what it should be. The current date presently appears.
Next, with Edit Mode in the OFF position, click Create Course Event on the Action Bar. An error message appears.
LRN-15874
Community
AS-145318,AS145398
Community
Modules
Modules
Learning Environment Connector and Internet Explorer only. New courses created with the Learning Environment Connector enabled display in one line instead of one course per line in the My Courses Module.
9.1
9.1 SP2
2011/09/18
LRN-15867
Content
AS-148198,AS148969
Content
Management /
File
Management
Organization
and Basic File
Management
When a user moves any item from the user's Content Collection folder to a course Content Collection folder it seems to disappear
9.0
SP3
9.1 SP4
2011/09/18
LRN-15758
AS-153841
Course
Announcements VTBE Is Not Displaying When Creating Announcements In Chinese Language Pack
Communication
Steps to Repeat
9.1
SP2
9.1 SP6
2011/09/18
9.1
SP3
9.1 SP6
2011/09/18
9.1
9.1 SP5
2011/09/18
9.0
SP2
HF1
9.1 SP3
2011/09/18
9.1
9.1 SP6
2011/09/18
9.1
SP1
HF1
9.1 SP4
2011/09/18
9.0
SP1
HF2
9.1 SP4
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
9.0
SP3
9.1 SP3
2011/09/18
9.0
SP3
9.1 SP5
2011/09/18
Course
Delivery
1.
2.
3.
4.
5.
LRN-15664
Content
AS-156804,AS156808
Content
Management
Xythos
Content
Management
Xythos
Create new course enforcing '中文 (中国)' as the language pack.
Access the course.
Select '更多通知...' (More Announcements).
Select 建通知 (Create Announcement).
Observe that the VTBE is not displayed.
Xythos row locking conflicts on XYF_BLOBS during LOR publication
Simultaneously publishing multiple Shared Objects (Question Pools or Assignments) with attached/embedded PPG content could result in degraded performance, and in extreme circumstances, areas of the Content Management functionality becoming unresponsive.
Steps to reproduce
1. Ensure that Shared Objects is enabled
2. Navigate to a Course that has 250+ Question Pools, some of which have attached PPG content. The Course must also have a large number of associated PPG files in total, 250 or more.
3. Attempt to publish all 250 Question Pools at one time.
Result:
4. System performance will degrade
5. The Question Pools will take an extremely long time to move from "Publishing In Process" to "Publishing Complete" status, and may not complete at all
6. Areas of the Content Collection may become unavailable
LRN-15506
Course
148962
Course User
Management
Course Groups
Users with a Course Role ID with more than one character are unable to access group discussion
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Assessments
Login to the system as an Administrator.
Access the Admin Panel, click Course/Organization Roles.
Next to the role_id of Instructor click "Copy" from the contextual men.
Type anything into the "Role Name for Courses" and "Role Name for Organizations".
In the Role ID put anything with more than one character.
Assign all "Role Capabilities" to Yes.
Create a course and enroll a user into the course, assigning the role created above.
Enroll at least one student into the course.
Create a group and enroll the student(s) into it.
Make sure that the Discussion Board is made available.
Log out and log back in as the user with the custom role.
Access the course and click Groups.
Click on the group that was created above.
Click Group Discussion Board under Group Tools.
Observe the error.
LRN-15446
Course
148822
Assessments
and Graded
Content
LRN-15359
AS-146113
Course
Delivery
Course Content Syllabus Builder When a content area is set to display icons only, syllabi content items become inaccessible, since all of its links disappear. This is not the case for any other type of content.
Management
LRN-15355
AS-152698
Foundations UI and
Navigation
Taglibs
When setting up a Self and Peer Assessment, users who have been made unavailable in the course or who's account was made unavailable are also included in the evaluation process, and they are not only assigned students to evaluate, but they are also assigned to students to be
evaluated. There is no way for an instructor to check to see if users were actually disabled.
Calendar display is incomplete in Course Reports.
Calendar display is incomplete in Course Reports using Safari 5 WEB Brower.
Steps to Repeat
1.
2.
3.
4.
5.
LRN-15338
Outcomes
AS-140104,AS148909,AS148908
Outcomes
Administration
Outcomes
Administration
Enter any course as privileged user.
In the course menu, go to Evaluation > Course Reports.
Select any report and select Run from the drop-down menu.
Click on the calendar icon for start date.
Outcomes entitlement error when attempting to download report bundle.
Users are able to download a report bundle. Users are notified they do not have permission and are request to authenticate again.
Steps to Repeat
1. Login as a System Administrator.
2. Click the Outcomes tab and select Reports.
3. Click Report Bundle List and click Add.
Type a name.
Select reports.
Click Submit.
4. On the bundle list page, beside the report bundled created click the ActionLink and select Run.
Wait for the reports to run.
5. Navigate to Reports Archive and beside the Report Set name click the ActionLink and select Download.
EXPECTED RESULT: Report bundle downloaded.
OBSERVED RESULT: An access denied message will appear:
Access Denied. Either you are not logged in or you do not have the appropriate privileges to perform this action.
LRN-15321
AS-140144
Outcomes
Outcomes
Tools
Instrument
Framework
Navigation Error Occurs After Mailing Deployment Reminders in Outcomes
After sending deployment reminder emails, Users are returned to the standard deployments list. Clicking OK at the bottom of the screen to move up to the Instrument page results in an error.
Steps to Repeat
1. As a User with the Institution Role, go to the Outcomes tab.
2. Navigate to a location with Course Evaluations in the lower right or Unit Evaluations if using the CDU Language Pack.
3. Navigate to a Deployment, click Send Reminders and Submit.
4. On the success screen, note that
(X)clp_survey.surveyTypeDisplayPlural
5. Click OK and receive the red error page with the message: Not a valid value for the SurveyType, value =
LRN-15317
Course
146717,AS146716
Community
Management
Roles
(X),
a reference to the Language Pack variable, appears in the navigation bar above the Success Menu.
(X)clp_survey.surveyTypeStr
(X).
Un-enrolled Course Administrators Receive an Accessed Denied Message Upon Entering Restored Courses Through a Tool Entry Point
Course Administrators must enroll in a course using user management or the Quick Enroll feature in order to gain access to course Tools such as the Discussion Board. Therefore, if the first page of the course is a course tool, the Access Denied error appears. Course Administrators continue
to have access to course Content Areas. To access course Tools, Course Administrators should use the Quick Enroll feature. This is only applicable to the Course Administrator role.
Steps to Repeat
1.
2.
3.
4.
Import a course package from a release prior to Release 9.0 with a course tool such as the Discussion Board as the entry page using the Admin Panel > Courses > Import Course page.
Create a Course Administrator by creating a user and assigning the Course Administrator system role.
Log in as the Course Administrator and navigate to the imported course.
An error message is displayed.
Workaround
Quick enroll into the course upon entry.
LRN-15135
AS-148372,ASTools
(VTBE /
150753
WYSIWYG)
Page anchors result in 404 errors when created in a content item
Page anchors, #top, #bottom, etc, created via the text editor in a content item become improperly rendered and result in 404 errors. The current function is that the '#' in each anchor is replaced with an underscore. This also occurs when creating page anchors with raw HTML in the non-visual
editor.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Enter a course as an Instructor or other privileged user.
Enter a content area and create a new Content Item
In the text box field, enter several lines of text.
At the end type "Return to top", then select (highlight) this piece of text.
Click the add Hyperlink button (globe icon).
Select "Other" as type (example: no protocol prefix)
In the URL field, enter "#top" (without the quotes).
Submit the Hyperlink
Click the "<>" icon to view the HTML source.
Enter <a name="top"></a> at the beginning of the item source, before the other text.
11.
12.
13.
14.
15.
16.
17.
Switch back out of HTML source mode.
Submit the Content item for creation.
View the frame source and note that the anchor tag is correctly created.
Hover over the hyperlink.
Highlight the entire link and use the "View Selection Source" inf Firefox, or just view the HTML source again. Note the JavaScript action on the link.
Click the "Return to top" link.
You receive a 404 error and the message: "The requested resource (/webapps/blackboard/content/_top) is not available."
In 9.1.452, you instead get the error "The specified resource was not found, or you do not have permission to access it".
Workaround
You can add target="_blank" to the hyperlink in the HTML source mode. Or as end-user you can Ctrl-click or middle-click the hyperlink, or right-click and choose to open in new window/tab. In all of these cases the link will work and display the content page in a new window, taking you to
the named anchor. This is because it doesn't execute the JavaScript OnClick handler in this case.
LRN-15029
AS-152142
Course
Delivery
Content
Management /
File
Management
Organization
and Basic File
Management
Links with a "%" sympbol in them cause javascript errors when you try to remove them using a Firefox Brower
9.1
SP1
HF1
9.1 SP6
2011/09/18
9.1
SP1
9.1 SP5
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
Hotspot click locations are not registering the clicks correctly when using Internet Explorer 8. The circle target appears after the mouse click but does not align to the same spot where the user positioned the mouse and actually clicking on the mouse.
9.1
9.1 SP3
2011/09/18
Instructors May Receive Email Directing Them to Logs Which They Cannot Access
9.0
SP3
9.1 SP3
2011/09/18
9.1
SP1
9.1 SP5
2011/09/18
9.1
SP3
9.1 SP6
2011/09/18
9.1
SP1
9.1 SP6
2011/09/18
Creating a content item URL with a "%" in the name cannot be deleted when selecting the contextual menu > Delete for that item.
Steps to Repeat
1. Login to Blackboard Learn as an instructor.
2. Open a Content Area in a course. Create a link.
• Name: %GOOGLE
• Link: http://www.google.com
3. In Internet Explorer: Course > Content Menu > %GOOGLE Contextual Menu > Delete.
• URL content item can be deleted.
4. In FireFox: Content Menu > %GOOGLE Contextual Menu > Delete.
Unexpected results:
• URL content item cannot be deleted.
• javascript error occurs.
(malformed URI sequence: eval( decodeURIComponent(this.ohref) ); page.js?v=9.1.452.8
(line 794)
LRN-14965
Course
151224
Grading and
Evaluation
Grade Center
Student entered data in Submission/Comments gets disapper when instrcutor grades it from "Edit Grade" page
When editing a grade for an assignment from the "Edit Grade" screen, clicking the save button erases any text provided by a student in the Submission or Comments fields.
Steps to Repeat:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
LRN-14580
AS-131153
Content
Content
Management /
File
Management
Organization
and Basic File
Management
Login as an administrator
Create a course and User
Enroll user into Course as Student
Navigate to Course and Quick Enroll the admin user in the course
Create an assignment (Click the "Content" menu item -> Create Assessment -> "Create Assignment").
Login as the student in a separate browser and complete the assignment ( Note: Fill out both the "Submission" and "Comments" fields and then submit the assignment)
Login as admin, Navigate to Course > control Panel > Grade Center > full grade center
Click "View Grade Details" from assignment (submitted by student).
Click "View Attempt" for the assignment and note that the student's submission and comments text is currently displayed in the "Review Current Attempt" section of the page.
Grade the assignment and press "Save and Exit."
Click "View Attempt" to confirm there is STILL content to the right of "Submission" under " 2. Review Current Attempt" section.
Click Cancel to back out of the screen.
Click "Edit grade" button.
Click Save to leave the screen without making any changes
Click "View Attempt"
Content system file picker does not assign All Course User permission if "Submit and Add Metadata" button is used
Under the Content System folder, when a user attempts to add a Course Content item by selecting a Content Collection file and clicking "Submit and Add Metadata", All Course User permission is not automatically assigned.
Steps to Repeat
1.
2.
3.
4.
5.
LRN-14208
Course
145812
Assessments
and Graded
Content
Assessments
LRN-14142
Course
146818,AS146817
Course
Messages
Communication (SMS)
Create a new course, ensuring that the Content System folder only has Instructor, Course Builder and Teaching Assistant permissions
Upload a file to this location, verify the inherited permissions
Go to the course and add a Course Content item, browse for the Content Collection file, clicking the Submit and Add Metadata
Check the permissions for the file, note the All Course Users read permission has not been assigned as per the Javascript warning
If the Submit button is used in the file picker, the file permissions are immediately assigned
If there are errors upon processing a course import, errors are recorded in a log for the System Administrator. The email the Instructor receives tells them that there are errors recorded in the log, but does not tell them what the errors are, and the Instructor cannot gain access to the log.
Steps to Repeat
1.
2.
3.
4.
LRN-13995
Content
AS-150471,AS150909
Content
Management /
File
Management
Course and Org
Interaction
Log in as an Instructor with a convenient email address and navigate to a course.
Import a course package with a known error in the Control Panel under Packages and Utilities > Import Package.
Check the inbox for email upon completion of the import.
Email will contain reference to logs which are not viewable by the Instructor.
Content items do not display in a separate window with the NL language pack
When creating a content item in a course that is using the Netherlands language pack with an Internet explorer browser, the content is not displayed in a separate window, though the Open in new window check box is checked.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
LRN-13978
AS-154817
Course
Delivery
Grading and
Evaluation
Grade Center
Create a course and set the Netherlands language pack.
Select enforce language pack and click Submit.
Enroll Administrator as Instructor.
Create a content item (Inhoud/Inhoud Bouwen/Item).
Enter a Name in the "Naam" box and click the first icon in the third row of the text editor (Page icon with paperclip) to attach a file.
Add a file.
Select an image file by selecting the check box to the left of it then click Verzenden.
Ensure the check box In nieuw venster openen is selected, and click the Verzenden button.
Click Verzenden on next screen as well.
Click the link that was just created.
Instructor and Student Feedback Does Not Appear in the Grade Center
This issue impacts schools after an upgrade to Service Pack 3 (9.1.30151.0). Instructor comments and student feedback will no longer appear in the Grade Center after the upgrade.
Steps to Repeat
1.
2.
3.
4.
On a system prior to Service Pack 3, view a course with Grade Center feedback.
Upgrade to Service Pack 3.
Go back into the course with the Grade Center feedback.
The feedback is missing for the instructors and students.
Workaround
Run the following script against the your BBLEARN database to make the comments visible again. You'll see in the format_type columns (feedback, notes, text) the missing comments will read Null. It should have a P(Plain Text), S(Smart Text), or an H(HTML). The scripts below are
based on the defaults or most common format type for that column.
SELECT *
FROM attempt
WHERE datalength(instructor_comments) <> 0
If comments are found, then run:
\\
\\
UPDATE attempt
SET feedback_format_type='H'
FROM attempt
WHERE datalength(instructor_comments) <> 0
-------------------------------------------------------------SELECT *
FROM attempt
WHERE datalength(student_comments) <> 0
\\
\\
UPDATE attempt
SET feedback_format_type='H'
FROM attempt
WHERE datalength(student_comments) <> 0
-------------------------------------------------------------SELECT *
FROM attempt
WHERE datalength(instructor_notes) <> 0
\\
\\
\\
\\
\\
\\
UPDATE attempt
SET notes_format_type='H'
FROM attempt
WHERE datalength(instructor_notes) <> 0
-------------------------------------------------------------SELECT *
FROM attempt
WHERE datalength(student_submission) <> 0
\\
\\
UPDATE attempt
SET text_format_type='S'
FROM attempt
WHERE datalength(student_submission) <> 0
--------------------------------------------------------------Then run:
\\
\\
UPDATE CACHE_TOKENS
SET last_modified=getdate()
\\
\\
LRN-13970
AS-148828
Course
Delivery
Grading and
Evaluation
Grading Rubrics The Course Tools menu item in the Control Panel will not expand from the Create Rubrics page
Users can expand the Course Tools Control Panel item from within a course. The menu will collapse upon entry to the Create Rubric page. The Control Panel menu item will not expand.
Steps to Repeat
1.
2.
3.
4.
5.
Navigate to a page from within a course
From the Control Panel, click Course Tools
Click Rubrics
Click Create Rubrics. OBSERVED BEHAVIOR: the 'Course Tools' menu collapses in the 'Control Panel' when the 'Create Rubics' page appears.
From the Control Panel, click Course Tools. OBSERVED BEHAVIOR: When Course Tools is clicked nothing happens.
EXPECTED BEHAVIOR: Course Tools should expand to list the available tools.
LRN-13961
Content
AS-146163,AS147530
Content
Management /
File
Management
Organization
and Basic File
Management
Users cannot add or delete files or folders in the Content Collection, when attempted from a Read/Write Pass.
9.1
HF1
9.1 SP3
2011/09/18
When a user accesses a folder via a pass, they are not able to delete a file or folder within it. When a users tries to add a file, a blank screen appears instead of the upload screen.
Steps to Repeat
1.
2.
3.
4.
5.
6.
Login and navigate to a folder in the Content Collection that has files or folders in it.
Create a Read/Write pass for that folder and save the URL.
Logout of Blackboard, close and re-open your browser.
Go to the saved URL.
Try to delete a file or folder.
Try to upload a file using the Create option.
Workaround
If users are collaborating with others who have Blackboard accounts, use the URLs found on the Edit page of the files and folders rather than a Pass. For collaboration with others who do not have a Blackboard account, there is no workaround.
LRN-13918
AS-131129
Course
Delivery
Course Tools
Course Tools
General
When copying a course the left menu does not appear the same as the original. Using Archive/Restore does show the left menu exactly as the original course.
9.0
9.1
2011/09/18
LRN-13754
Foundations API &
149986,AS146766
Building Blocks
Logs Multiply When the Mobile Web Services Building Block is Installed
9.1
9.1 SP3
2011/09/18
LRN-13724
Course
152610
Assessments
9.1
SP1
HF1
9.1 SP5
2011/09/18
9.1
9.1 SP5
2011/09/18
9.1
SP1
9.1 SP5
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
8.0
SP6
9.1 SP5
2011/09/18
9.1
SP1
HF1
9.1 SP5
2011/09/18
9.1
9.1 SP3
2011/09/18
After the Blackboard Mobile Web Services Building Block is installed on a Release 9.0 SP3 server, the logs begin to multiply exponentially.
Workaround
Remove the Blackboard Mobile Web Services Building Block.
Assessments
and Graded
Content
Files Added to an Assignment Cannot be Viewed by Students if a Link Title is Applied to the File When Creating the Assignment
Instructors can attach files when creating an Assignment and use the file name as the name of the link or enter a new name for the link to the file. The Link Title appears as the link instead of the file name. When the Display Name is set while creating the Assignment, the link to the file does
not work.
Steps to Repeat
1.
2.
3.
4.
5.
6.
Go to a content folder in a course.
Select Create Assessment.
Select Assignment.
Enter the Assignment details.
Attach a file and change the Link Title.
Click Submit.
Workaround
Instructors can avoid the problem by first creating the Assignment without changing the Link Title. When editing the Assignment, the *Link Title*can be changed and the link will work.
LRN-13713
Course
150762
Management
Content
Delivery
Files Linked to Content Items are not Appearing Correctly after an Upgrade from 9.0 to 9.1
Changing the name of the link for a file attached to a Content item in 9.0 prior to upgrading to 9.1, the attached file becomes inaccessible (give an HTTP 404 error message) and it is deleted from its location on the server following the upgrade.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
Login to a Blackboard Learn 9.0 environment.
Navigate to a Course.
Create a content item, and upload a file.
Edit the content item, and change the name of the link to the file.
Upgrade the Blackboard Learn 9.0 environment to a Blackboard Learn 9.1 environment.
Navigate to the course which was modified prior to the upgrade.
View the file which previously had the link renamed.
Workaround
The file must be reattached since it is being deleted during the upgrade. A copy of the file can be found in the Course Recycle Bin.
LRN-13615
Course
150747
Grading and
Evaluation
Grade Center
Selected Columns and Categories on the Create Weighted Column page display incorrectly
The textboxes in section 3 of the Create Weighted Column page display across the column with line breaks in the wrong places making the form difficult to read.
This affects versions 9.1.452.0 and 9.1.452.8.
Steps to Repeat
1. Login to the system
2. Access the Grade Center
3. Point to Create Calculated Column and select Weighted Column
4. In section 3, Select Columns, move a Column and Category to the Selected Columns box
The Selected Columns form does not display correctly.
Workaround
Stretch the browser window as wide as you can to allow the most room for the text to display. This will stretch the lines and make it easier to read.
LRN-13274
AS-154101
Course
Delivery
Authorization
Privileges
Hidden Links are Visible to Student Users
If a user with a custom role based on the 'System Support' role navigates to a course with content that intended to be hidden, then a square with a slash through it appears next to items in the Course Menu. Hovering over this square icon returns the message 'This link is hidden from student'. If
you log into the system as a student user enrolled in the course, then the link is visible/accessible. Clicking the assignment link as a student user navigates to the assignment and throws an error message.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Log in as a System Administrator
Create a custom role (custom_system_support) by copying the 'System Support' role
Create a user (role_test) and grant this user the custom role (custom_system_support).
Create a course (course_test) and enroll a user (student_test) as a student
Navigate to the main course page for the new course (course_test)
Create an Assignment
a. Click Content' in the course menu
b. Select Evaluate->Create Assignment
c. Enter a name in the Name and Color text field
d. Click Submit
e. Click the "+" sign in the course menu
f. Create a 'Course Link' named 'Assignment' that points to the new assignment
g. Uncheck Available to Users
Log in as the user (role_test) with custom 'System Support' role privileges
Navigate to the main course page for the new course
Look at the 'Assignment' item in the course menu
EXPECTED BEHAVIOR: a square with a slash through it does NOT appear next to items in the course menu.
OBSERVED BEHAVIOR: a square with a slash through it appears next to items in the course menu.
Log in as an enrolled student (student_test)
Navigate to the course (course_test)
EXPECTED BEHAVIOR: The 'Assignment' link and/or it's content should NOT be visible to student users.
OBSERVED BEHAVIOR: The 'Assignment' link and/or it's content are visible to student users.
Workaround
None known.
LRN-13055
Course
149559
Course
Email
Communication
Emails sent from an Instructor to a Student with the text "expression (" are prefixed with the text "disabled-"
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
Login into Blackboard as an Instructor
From the Control Panel under Course Tools, click Messages
Click Create Message
Add a student to the email
Add the following text to the body of the message:
"You do need to tighten up expression (it is conversational style)."
"You do need to tighten up expression(it is conversational style)."
Subject: "You do need to tighten up expression (it is conversational style)."
Send the email
Login as a student
Check your inbox from the messages page
Observe the email has been sent with the text altered
A space between 'expression' and the '(' does not matter. Both are prefixed with disabled-.
In 8.0.494.5, 'expression (' is prefixed with 'disabled-'.
In 9.0.572.0,9.1.452.0, 'expression ' is replaced with 'xxxxxxxx'.
LRN-13006
Course
152601
Assessments
and Graded
Content
Assessments
Fill in Multiple Blanks Questions are Scored Incorrectly if the Students' Answers Contain a Space at the End of the Answer Line
If an extra space is left at the end of students' answers in a Fill in Multiple Blanks question, the question is scored incorrectly.
Steps to Repeat
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On the Test Information page, type a Name.
Click Submit.
On the Test Canvas page, create two Fill in Multiple Blanks questions.
Log in as a student, access the course with the newly created questions, and take the test. When answering Question 1, ensure there are no spaces after the answers typed. For Question 2, add a space after the answers typed.
Expected result: Trailing spaces following an answer are ignored.
Observed result: Trailing spaces following any answer added by a student are not ignored and the question is scored incorrectly.
LRN-12417
Course
148142
System
Infrastructure
Database and
Schema Docs
Find Questions Tool for Tests, Surveys, and Pools Is Slow or Unresponsive
Attempting to add a question to a Test, Survey, or Pool using the Find Questions button is slow or gives no response. The system is running a full table scan on QTI_ASI_DATA, due to which the database execution is slow or unresponsive and may lead to browser time-out.
Steps to Repeat
1.
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3.
4.
Create or navigate to a course with existing Tests or Pools.
Under Control Panel, click Course Tools, then Tests, Surveys, and Pools.
Click Tests.
Access an existing Test's contextual menu, then click Edit.
5. Click Find Questions.
There is no or a very slow reaction to produce a list of existing questions.
LRN-12363
Course
147525
Collaboration
Tools
Blogs and
Journals
Users Cannot Access Group Journals from Previous Months
9.0
SP3
9.1 SP4
2011/09/18
9.1
HF1
9.1 SP5
2011/09/18
Students attempting to access Group Journals from previous months through the Index receive an error.
Steps to Repeat
1.
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3.
4.
5.
Create or access a course with a Group Journal with at least one entry.
Log into the server backend and advance the date forwards a month.
Log in as a student and access the Group Journal.
Click the month link under Index.
Note the error.
LRN-12200
Content
AS-146194,AS150777
Content
Management /
File
Management
Organization
and Basic File
Management
bb-services-log.txt and stdout-stderr.log point to a non-existent error message
LRN-12197
Course
146371
Collaboration
Tools
Discussion
Board
Please check related SI for performance report.
The problem is the full table scan on MSG_MAIN creating high disk I/O.
9.1
9.1 SP2
2011/09/18
Snapshot
The Snapshot tool ignores the XML tags <X_BB_ENROLL_START> and <X_BB_ENROLL_END>
7.3
HF2
9.1 SP4
2011/09/18
9.1
SP1
9.1 SP5
2011/09/18
9.1
SP3
9.1 SP6
2011/09/18
9.1
SP1
9.1 SP4
2011/09/18
9.1
9.1 SP5
2011/09/18
9.1
9.1 SP4
2011/09/18
9.0
SP3
9.1 SP5
2011/09/18
8.0
SP5
9.1 SP6
2011/09/18
The log files bb-services-log.txt and stdout-stderr.log point to error message publicnavigation.jsp, but that error message does not exist.
There are currently no steps to reproduce this issue.
LRN-11910
AS-130925
SIS
The Snapshot tool appears to ignore the XML tags <X_BB_ENROLL_START> and <X_BB_ENROLL_END>. These tags should set the start and end enrollment dates for a course but are instead ignored.
Steps to Repeat
1. Run Snapshot on a course feed with the <X_BB_ENROLL_START> and <X_BB_ENROLL_END> tags populated.
Workaround
Using a feed file that is a delimited flat file works. For example:
course_id\|external_course_key\|course_name\|Start_date\|End_date\|Duration\|Enroll_Start\|Enroll_End\|Enroll_Option
testdate4\|testdate4\|testdate4\|20090424\|20090527\|Range\| 20090426\|20090429\|instructor
LRN-11883
Course
152715
Grading and
Evaluation
Grade Center
The Posted Date Appearing under Grade Forum is Actually the Last Edited Date of the Post
When grading a discussion forum, the Posted Date shown is incorrect. The Posted Date is replaced with the last edited date of the post.
Steps to Repeat
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LRN-11792
AS-154457
Course
Delivery
Assessments
and Graded
Content
Assessments
In the Users section, select Users.
Create a student user (student1) and enroll the user in a course.
Log in as an instructor and access the course in which the newly created student is enrolled in.
Select Discussion Board.
On the Action Bar, click Create Forum.
On the Create Forum page, type a Name, select Yes to make the forum available, and select the Grade Forum option and type points.
Click Submit.
Click the newly created forum link and create a thread.
Log in as the newly created student, access the Discussion Board and post to the newly created forum.
Log in as an instructor and access the course.
Click the Action Link for the newly created forum to access the contextual menu.
Select Grade.
On the Grade Forum Users page, click Grade for the student.
On the Grade Forum page, note the Posted Date.
Use the breadcrumbs to navigate back to the Discussion Board.
Click the Action Link for the newly created forum to access the contextual menu.
Select Edit.
Edit the forum's Name.
Click Submit.
Click the forum link and follow the grading steps again. Note: On the Grade Forum page, the date shown for Posted Date is actually the last edited date.
Viewing Test Questions One at a Time in IE7 Causes Misalignment on the Page for File Response Questions
File Response questions have misaligned objects on the page when the test is set to show one question at a time. The test navigation controls below the question and the text Moving to another question will save this response are shifted to the right of the screen.
Steps to Repeat
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LRN-11636
Course
150222
Course User
Management
Course /
Organization
Enrollment
Log in as an administrator and create a course.
Access the course as an instructor.
Access a Content Area or folder.
On the Action Bar point to Create Assessment and select Test.
Select Create a new test.
Give the new test a Name and Submit.
Point to Create Question and create two questions in the test:
Question 1: Multiple Choice Question
Question 2: File Response Question
After creating the two test questions, click OK at the bottom of the Test Canvas page. The Create Test page appears.
On the Create Test page, select the test you created from the Add Test list.
Click Submit.
On the Test Options page, select Yes for Make the Link Available and set Test Presentation to One at a Time.
Submit.
With Edit Mode ON, click the link to the test to view the questions.
Observe the Multiple Choice question displays correctly.
Observe that the File Response question has misaligned objects on the page.
If an End Date is Not Selected when Selecting Self Enrollment Options, an Error Appears and No Further Edits are Allowed
If Self Enrollment is set up using the check boxes for date selection with a Start Date at a point in the future and no End Date selected, an error page appears when attempting to access the Enrollment Options page.
Steps to Repeat
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LRN-11603
Course
150763
Collaboration
Tools
Discussion
Board
In the Control Panel, expand the Customization section.
Select Enrollment Options.
On the Enrollment Options page, select the Self Enrollment option.
Select the Start Date check box and choose a future date.
Clear the End Date check box.
Click Submit.
On the Customization page, select Enrollment Options. An error appears.
Broken Links in Email Notifications Regarding Institutional Discussion Board Forums
This issue only impacts Discussion Boards that appear on tabs. It does not impact Discussion Boards used in Courses.
The email that is sent notifying the user of a new message in a Discussion Board Forum includes broken links in the breadcrumbs. Clicking the message itself displays the message, but clicking a link earlier in the breadcrumb will return the following error message:
blackboard.servlet.NestedJspTagException: An error occurred. Contact the System Administrator.
For reference, the Error ID is 8953affc-2404-4e29-9052-adf16639680f.
Steps to Repeat
1.
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6.
Log in as a user and click on a tab with available institutional Discussion Boards.
Open the Discussion Boards and select a Forum.
Click Subscribe.
Open a thread and post a response.
Locate the email that will arrive containing the information on an update to the Forum.
Click the link in the breadcrumb for the Forum. The error message will appear.
Workaround
Click the message rather than the breadcrumbs to access the new posts.
LRN-11469
AS-146991,ASSIS
148998
Snapshot
The Snapshot tool returns a "Controller Failed to initialize" error.
Running the Snapshot tool with an incorrect or omitted configuration file returns an exception when attempting to resolve the membership.datasource.key.
Steps to Replicate
1. Login to the server as the System Administrator.
2. Run the snapshot command with valid parameters, omitting the -C flag, or providing a configuration file without the membership.datasource.key property.
3. The Snapshot tool fails to initialize with the error message "blackboard.base.InitializationException: Controller failed to initialize."
Workaround
None known.
LRN-11455
Course
150719
Authentication / User
Authorization
Management
Removing a User from a Course Does Not Unsubscribe the User from Associated Course Forums
When a user is unenrolled from a course, he is not being unsubscribed from associated discussion forums. He continues to receive emails from the subscriptions, even though he is no longer part of the course.
Steps to Repeat
The following steps require using an enrolled student with an email address. Create one as necessary that you can receive emails from.
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On the Action Bar, click Create Forum.
On the Create Forum page, type a Name and select Yes to make the forum available.
Select the Allow members to subscribe to forum option.
Click Submit.
As a student, access the Discussion Board and the newly created forum. On the Action Bar, click Subscribe and create a thread.
As an instructor, in the Control Panel, expand the Users and Groups section.
Select Users.
On the Users page, select the check box for the student and click Remove Users from Course on the Action Bar.
Now create a thread in the forum.
As the student, observe that you are getting a notification email for the new post. If the user's email is invalid, the administrator will instead receive a bounce message.
Workaround: a cleanup script for these records is available from Support.
LRN-11319
AS-151849
Course
Delivery
Grading and
Evaluation
Grade Center
Formatting Error in Tab-Delimited Files Exported from Grade Center
Tab-delimited files (.xls) exported from the Grade Center do not insert tabs between each of the fields within a row. The file cannot then open properly in Excel.
Steps to Repeat
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6.
7.
Create or navigate to a Course with completed/graded items in the Grade Center.
Navigate to a column with results.
Access the contextual menu in the column header.
Click Download Results.
Download the file in tab-delimited format (.xls format).
Open the file in Excel. The file will not display data correctly.
Workaround
Download the column data in comma-delimited (.csv) format, and then import the file into Excel.
LRN-11297
AS-135539
Course
Delivery
Assessments
and Graded
Content
Graded Content
The Name of Link to file entered by a Student does not appear to Instructors
9.1
SP5
9.1 SP6
2011/09/18
A Student selects to add a name for a file attachment uploaded to an assignment submission, the name does not appear to Instructors in the Grade Center.
Steps to Repeat
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9.
As a Student, open an Assignment in the course.
Complete assignment and attach a file with the file name 'test.doc'.
Select the option Name of link to file and enter a name.
Submit the Assignment.
Open the course as an Instructor.
Open the Grade Center in the Control Panel.
Select the cell for the Assignment submitted by the Student.
Open the contextual menu for the item and select View Grade Details.
Choose to open the attempt.
LRN-11265
AS-145904,ASTools
(VTBE /
150783
WYSIWYG)
When users print content, they have a hard time with the frame of the menu and the content frame. Text is spaced unevenly and sometimes sections of text are not even printed. Also printing the text that has been copied into a VTBE (Virtual Text Box Editor) in a Learning Module is affected.
9.1
HF1
9.1 SP5
2011/09/18
LRN-10677
Course
147527
Banner and Contact Images Broken in Course Copy
9.1
9.1 SP3
2011/09/18
9.1
SP1
9.1 SP3
2011/09/18
9.1
SP1
9.1 SP5
2011/09/18
9.1
SP1
9.1 SP5
2011/09/18
Content
Exchange
Course /
Organization
Copy
This is an Oracle-only Course Copy bug involving Course Banners and Contact images. If the Bb-services-log.txt contains the below text then this issue is a likely cause:
java.sql.SQLException: Invalid column type: getCLOB not implemented for class oracle.jdbc.driver.T4CVarcharAccessor
When a course with a banner and Contact images is copied, the images in the destination course refer to the original course's images instead of its own copies. The result is users enrolled in the copied course will see the Course banner and Contacts as a broken image due to file permissions
only being granted for users of the original course.
Course copy task status will indicate an error occurred.
Steps to Repeat
1.
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3.
4.
LRN-10617
Course
149224
Management
Content
Delivery
On the System Admin panel, select a course that has a course banner and/or whose Contacts have attached images.
Click the contextual menu and select Copy.
Choose any copy type and select Copy links and copies of the content (Include all Course Files). This will cause the Course Banner bug. To cause the Contact images bug include Contacts in the Copy.
Click (Submit*.
EXPECTED RESULT: Course should copy.
OBSERVED RESULT: The course copy failed with error.
2010-06-16 14:18:08 - Error cloning course. - blackboard.persist.PersistenceException: blackboard.persist.PersistenceException: Process failure.
Creating a reusable HTML object in a Content Area does not give read permissions to all users
Creating a reusable HTML object in the Content Area (from Menu) does not give read permissions to all course user so students see something like @X@artifact_10920_2@X@
Steps to Repeat
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LRN-10575
Course
148990
Course Tools
Course /
Organization
Management
Login to the system as an Administrator
From the Admin Panel, Create a Course and Submit
From the Admin Panel, Create a new User and Submit
Enroll the new student in the new Course
Access the Course and click Quick Enroll from below the Control Panel to make yourself an Instructor
Access the Course Content Area, point to Build Content and select Item
Name the item and type any content into the Visual Text Editor, select Save as Reusable Object
Click Submit
Access the content area again and verify that the content displays correctly
Login in as the student that you created
Access the content area with the item
Observe incorrect display
Workaround
Login to the system as the Administrator/ Instructor
Access the Content Collection and select the folder for the course
Open the contextual menu next to the content item and select Permissions
Point to Select Specific Users by Place and click Course
Select the course and select the check box for All Course Users and set Read permissions.
Click Submit
Login to the system as the student and view the content item.
The Item displays properly.
Spacing Between Category Items Makes the Course Catalog Difficult to Read
The Category list in the Course Catalog is not formatted correctly. The entries appear mashed together with little space in between.
Steps to Repeat
1. Log in to Blackboard Learn.
2. Open the Courses tab.
3. Click Browse Catalog. All of the categories are mashed together with only a single space separating them.
LRN-10516
Foundations API &
148989
Building Blocks
Management
Uploading new Building Block adds more Permissions than specified in the bb-manifest.xml
After uploading a new building block and clicking submit you will navigate to the Building Blocks Menu and set the Building Block to available. The following screen will display many permissions that are not listed in the manifest; both data privileges and attribute privileges.
Steps to Repeat
1. Log into blackboard as a system administrator
2. Go to the system admin tab
3. Click on building blocks
4. Click Installed Tools
5. Click Upload building block
6. Browse for the building block attached to this case on your local machine
7. Click Submit
8. From the building blocks menu, set this building block to available
9. On the resulting screen, you will see many permissions that are not listed in the manifest.
LRN-10355
Course
148965
Course Tools
Course /
Organization
Menu & Map
Creating an external link within a course with the link set to open in a new window results in an incorrectly formed URL. The link item will not work. Setting the link item to open in the same window does not encounter this error.
9.1
SP1
9.1 SP4
2011/09/18
LRN-10234
Community
AS-145981,AS150780
Notifications
Notifications
On the My Institution Page, the Future section of the To Do module is not sorted by due date.
9.0
SP2
HF1
9.1 SP5
2011/09/18
LRN-10073
Course
152721,AS150226
Management
Content
Delivery
HTTP 403 error when accessing files embedded in the VTBE
9.1
SP1
9.1 SP4
2011/09/18
9.1
SP1
9.1 SP6
2011/09/18
9.0
SP1
9.0 SP4
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
Links to the files are returning a HTTP 403 error "Access Denied" when files were attached to a Content Item description.
Steps to Repeat
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4.
LRN-9966
AS-150302
Course
Delivery
Assessments
and Graded
Content
Assessments
Login as an Administrator.
Navigate to a course.
Click on District Forms on the sub-tab navigation.
Click on any of the Click Here links.
Downloading an Assignment File from the Grade Center Using Internet Explorer Results in an Invalid Archive File
When Downloading an Assignment File from the Grade Center Using Internet Explorer, the resulting .ZIP file is invalid. This problem occurs only in Internet Explorer when HTTP Compression is enabled in Blackboard Learn, which is it by default.
Steps to Repeat
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9.
In the Control Panel, expand the Grade Center section and select Full Grade Center.
Click the Action Link for an Assignment and and select Assignment File Download.
Select the check boxes next to the Students Names with assignments that are marked Needs Grading.
Click Submit.
Click Download assignments now (x KB).
Select Save File and click OK.
Browse to a location and click Save.
Go to the save location and open the .ZIP file.
Workaround
10.
11.
12.
13.
14.
LRN-9834
Course
144463,AS144462
Assessments
and Graded
Content
Assessments
You can disable HTTP compression.
Go to blackboard\config.
Open the bb-config.properties file.
Search for the bbconfig.webserver.compression variable.
Change the value from YES to NO.
To activate the change, run blackboard\tools\admin\PushConfigUpdates.bat on Windows or blackboard/tools/admin/PushConfigUpdates.sh on UNIX.
When Using the Text Editor to Create Assessments, the "pi" Character Appears as "p" Prior to Bb 9.0 SP4
Some Greek letters, such as pi, have been entered as <font face="symbol">p</font> and do not appear correctly.
Steps to Repeat
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9.
Log in to a course as an instructor.
On the Test Information page, type "Test pi" for Name.
Ensure the Text Editor is ON for the Description box.
Type "p" in the Description box, highlight it, and from the font drop down in the Text Editor, select Symbol.
Click Submit.
EXPECTED RESULT: On the Test Canvas page, the pi symbol appears in the test Description.
OBSERVED RESULT: The pi character is displayed as p.
LRN-9695
AS-143728
Content
Content
Management /
File
Organization
and Basic File
Management
Content System sets incorrect MIME type for uploaded files and webdav files
When a user attempts to download a file from the Content System, an incorrect MIME type causes the client computer to not know how to open or view the file. This happens for files where a user used WebDAV to upload the file, because the MIME type for the uploaded file is assigned to
Management
'application/octet-stream'. Similarly, when a user uploads a file for which there is no locally installed application to handle the file type or no MIME mapping exists for the type, the MIME type is assigned to 'application/octet-stream' or 'application/x-zip-compress', causing the same problem.
Steps to Repeat
1. Upload a file to the Content System using WebDAV. For example, Microsoft Word, Microsoft Excel, or Microsoft Powerpoint files.
2. Navigate to the file in the Learn Content System webview.
3. Attempt to download the file.
Workaround
After uploading the file to the Content System, the user can navigate to the file in the Learn Content System webview, and manually edit the MIME type to the correct type.
LRN-9628
Foundations API &
146703
Building Blocks
When using the UserDataService to store a string in Blackboard 9.1, there seems to be a maximum data length of 255 characters. Prior to 9.1 this small maximum did not exist.
9.1
HF1
9.1 SP3
2011/09/18
LRN-9456
Course
146705
Assessments
All Criteria Not Displaying for Self and Peer Assessment
9.1
HF1
9.1 SP3
2011/09/18
8.0
SP5
HF2
9.1 SP2
2011/09/18
9.0
SP3
9.1 SP3
2011/09/18
9.1
9.1 SP5
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
9.1
SP1
9.1 SP5
2011/09/18
9.1
SP2
9.1 SP5
2011/09/18
9.1
SP1
HF1
9.1 SP5
2011/09/18
Assessments
and Graded
Content
For Self and Peer Assessments with multiple questions and multiple criteria per question, only the first criteria of the first question is displayed. All other criteria are not being displayed.
Steps to Repeat
1. Log in into the system as an instructor and navigate to a course
2. Navigate to a Content Area and Create Assessment >Self and Peer Assessment with the following settings:
Allow Anonymous Evaluation = Yes
Allow Self Evaluation = No
Show Evaluation Results to Submitter = Yes
3. Create or add at least two questions to the assessment. Add two Criteria per question.
4. Log out as the Instructor and log back in as a Student.
5. Navigate to the Self and Peer Assessment created in step 2 and complete it.
6. Log out as the first student and log in as a different student.
7. Navigate to the Self and Peer Assessment created in step 2.
8. Click the first student's name under Evaluations.
9. Click through the evaluation and notice that criteria 1 for question 1 displays but no other criteria display.
LRN-9394
Course
144739,AS144741
Assessments
and Graded
Content
Assessments
Errors Appear When a Comma is used as the Decimal in a Calculated Formula Question
This issue was found when using the Spanish (es_ES) language pack. When submitting a test with a calculated formula question, and the '%Partial credit' is a number with a coma (instead of a decimal point) in the Spanish local, an error will be produced.
Steps to Repeat
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LRN-9127
Outcomes
AS-146206,AS146436,AS146435
Outcomes
Reports
Outcomes
Reports
Set the course language to Spanish and select the option to enforce it.
In a content area click EDITAR VISTA.
Click Prueba.
Click Crear una prueba nueva > Crear.
Enter something in the different field and click 'Enviar'
Chose varias opciones and click IR.
Select Permitir crédito parcial.
Enter for % de crédito parcial = 3,3 with ',' not '.'
Click Enviar > Acceptar > enviar >Acceptar>Acceptar
Take the test and click Submit.
Tracking Reports for Content Items Break When Viewing Data for Specific Users
Activity data can be optionally collected for every content item that is created within a course. An instructor can view this activity data for all students or for a selected group of students. When attempting to view activity data and item statistics for a selected group of students an error is returned
indicating the data is not available.
Steps to Repeat
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Go to the course.
Create a content item and enable tracking.
Log in mutliptle times as students and view/complete this item.
Log in as and instructor and go to the item.
Click the ActionLine and select View Statistics.
Select one or two students from the list of students.
Workaround
This report is working correctly when no students are selected. By not selecting any students you are essentially viewing the activity data and item statistics for ALL students.
LRN-9122
Course
148997
Grading and
Evaluation
Grade Center
Grade Center Smart View Shows Unavailable Students
Setting the filter criteria to only show Available students does not eliminate the Unavailable students from the list.
Steps to Recreate
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LRN-9100
AS-138631
Content
Management
Content
Delivery
Enroll two students in a course with Enrollment Availability set to Yes for one, and No for the other.
Go to the Full Grade Center.
Point to Manage and select Smart View.
Click Create Smart View.
Type a Name.
Under Section Criteria do the following:
Set Type of View to Custom.
Under Select Criteria, for User Criteria, select 'Availability'.
For Condition select 'Equal to'.
Select the 'Available' radio button.
Click Submit.
Navigate back to the newly created Smart View.
Notice that both of the students are presented even though one of them should be filtered since they are 'Unavailable'.
Scroll Bars Appear on Course Content Folders
Students see scroll bars on course content folders with large images listed.
Steps to Repeat
1. Using Internet Explorer 7, access a course.
2. Access a Content Area with content folders displaying large images.
Workaround
Students can use Internet Explorer 8, Firefox 3.5, or later browsers to avoid this problem. Instructors can also add carriage returns after the images for the affected folders.
LRN-9031
Course
153062
Grading and
Evaluation
Grade Center
Students and Instructors See a Different Weighted Total Amount in the Grade Center
A student has been given grades for every column in the Grade Center. The instructor computes the student's weighted total and the total that appears to the student is different than the total that appears to the instructor. For example, the instructor sees a grade of 72.85, but the student sees
the weighted total as 74.56. This issue seems to appear when there are items with two attempts and the first attempt has not been graded (even though there is no reason to grade it if the second attempt is the attempt of record).
Steps to Repeat
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LRN-9007
Content
AS-154670,AS156114
Content
Management /
File
Management
Course and Org
Interaction
As an instructor, access a course which contains grades.
In the Control Panel, click the right-point arrows next to Grade Center to access the Full Grade Center.
Select a student and compute the weighed total of the grades.
Display the weighted total of the grades.
Now, log in as the student graded in the preceding steps and access the same course.
On the Course Menu, click Tools.
On the Tools page, select My Grades.
The weighted total that appears is different than the total the instructor sees in step 4.
Infinite Exception Loop in Content System Event Driven Indexing Thread Causes Excessive Log Growth
Using Blackboard 9.1 Service Pack 4 and Xythos 7.2.73.2024 will cause snapshot runs to never finish. This causes log files to fill up and over use disk space.
Steps to Repeat
1. Log into Blackboard 9.1 Service Pack 4 with Xythos 7.2.73.2024.
2. Run the snapshot tool.
LRN-8987
Course
152954
Collaboration
Tools
Discussion
Board
Courses imported from CE8 that have discussion boards all have Force Moderation of Posts set to yes
Imported Courses should not have Force Moderation of Posts set to yes.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
Create a course.
Create a discussion board and topic.
Backup the course.
Restore the backup
Go to the discussion board.
Edit the discussion and the option for Force Moderation of Posts.
LRN-8904
Course
146259
Community
Management
Brands
Tab groups do not retain the title when editing a page. A new tab does not display the change of a language pack for a user.
9.1
9.1 SP3
2011/09/18
LRN-8899
Course
147799
System
Infrastructure
Database and
Schema Docs
Database Query for Announcements Is Inefficient
9.1
9.1 SP3
2011/09/18
9.1
9.1 SP5
2011/09/18
A database query used by the system to return Announcements does two full scans of the USERS and COURSE_MAIN tables. This query should be optimized for a performance gain.
Steps to Repeat
Run an explain plan on the following query:
SELECT a.pk1 a__pk1, a.users_pk1 a__users_pk1, a.crsmain_pk1 a__crsmain_pk1,
a.subject a__subject, a.start_date a__start_date, a.end_date a__end_date,
a.permanent_ind a__permanent_ind, a.announcement a__announcement,
a.text_format_type, a__text_format_type, a.order_num a__order_num,
a.subject_color a__subject_color, a.announcement_type a__announcement_type,
a.show_on_login a__show_on_login, a.show_on_courses a__show_on_courses,
a.push_notify a__push_notify, a.last_sms_date a__last_sms_date,
a.last_t2v_date a__last_t2v_date, u.firstname,u.lastname,c.course_name
FROM announcements a JOIN users u ON a.users_pk1 = u.pk1 JOIN course_main c ON a.crsmain_pk1 = c.pk1
where (a.crsmain_pk1 = :1 or show_on_courses = :"SYS_B_0")
and c.available_ind = :"SYS_B_1"
order by a.announcement_type DESC, c.course_name, a.order_num
LRN-8816
Community
AS-149196,AS150736
Notifications
Notifications
The option to receive notifications for submitted assignments is available to students even though they will not receive the notification
Students can still select the option in the notification settings page to receive an email when an assignment has been submitted even though no email is sent. The same setting is available for instructors and will result in an email notification.
Steps to Repeat
1.
2.
3.
4.
5.
Ensure Notifications are enabled on the system
Create an Instructor and Student within a Course
Login as the Instructor and enable the Assignment Submitted email notification
Login as the Student and enable the Assignment Submitted email notification
While logged in as the student, enter the test course and submit a test assignment
The observed behavior results in only the Instructor receiving an email notification.
Workaround
Though the option appears, functionality does not change as the student selecting or deselecting it does not make a difference.
LRN-8436
Course
150720
Course Content Glossary
Management
Users with Guest Access Are Unable to Access the Glossary Tool
9.1
SP1
9.1 SP5
2011/09/18
Even when a user is given Guest access to a course or organization and the Glossary Tool has been made available to Guests, Guests are unable to access the Glossary Tool in the course or organization.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
Enable Guest access on the Glossary tool and on the course or organization.
Log out and then log in as an instructor.
Enable Guest access to the Glossary tool.
Create at least one Glossary Term.
Create a Tool Link in the Course Menu and make it available to users.
Log out and then log in as a student.
Access the course or organization. The Glossary Tool Link does not display.
LRN-8409
Course
146266,AS146265
Community
Modules
Modules
My Announcements module on the My Institution tab shows Unavailable Courses after clicking to view more announcements.
9.0
SP3
9.1 SP3
2011/09/18
LRN-8015
Course
150785
Course Tools
Tasks
If a task is created for a course and one of the users enrolled is disabled the user is not removed from the view task page. In earlier version, the user is removed from the view tasks page, but in more recent ones, the user does not get removed (The row_status is ignored).
9.1
9.1 SP5
2011/09/18
LRN-7978
Course
152525
Grading and
Evaluation
Grade Center
A Student's Grade in an Active Cell Changes upon Sorting the Grade Center by Another Column
9.1
SP1
HF1
9.1 SP5
2011/09/18
9.0
SP3
9.1 SP5
2011/09/18
9.1
SP2
9.1 SP5
2011/09/18
Typing a grade in a cell and then sorting the Grade Center by another column before submitting the grade will cause the grade to be submitted.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
LRN-7797
Outcomes
AS-146492,AS152758
Outcomes
Tools
Instrument
Framework
Log in as an instructor and access a course that contains grades.
In the Control Panel, click the right-pointing arrows next to Grade Center to access the Full Grade Center.
Find a row and column with a grade. Note the row, student, and the grade. Click the cell to make it active.
Sort another column by clicking the column heading title or the caret. After sorting is complete, click another grade cell.
Pop-up window states: "A Grade was changed. Click OK or press Enter to save it."
Move the message box to reveal that the row you were on has a different student there and the grade shown for the column you were on is the grade the previous student had.
Click OK.
Distribution List Not Including Main Unit When Unit Criteria and 'Include Children' is Selected.
When building a criteria based distribution list that distributes instruments to persons affiliated with course sections the user will have the ability to select the entity that will be used to determine the set of applicable course sections. If the user selects a unit as the entity they will also have the
ability to choose to include child units. When selecting this option the initial unit is ignored and the operator is set to "is child of" the selected unit. This results in only sections related to the child units being pulled into the distribution list.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
LRN-7667
Course
152079
Assessments
and Graded
Content
Assessments
Click to Outcomes tab.
Click Discover.
Click Distribution Lists.
Click Create Criteria List.
Type a name for the distribution list.
Select Yes for System Availability and All Places for Available to places.
Select Persons Affiliated with Course Sections for Type of Recipients.
Click Submit.
At Distribution List Definitions, click the ActionLink for the criteria list you just created and select Criteria.
Click Create Criteria.
For Entity select Unit.
For Attribute ID browse for batchuid.
For Operator select Equals and check Include Children.
Type a unit into the equals box.
Click Submit and Finish.
If a Language Pack (such as German) Uses the Comma as a Decimal Separator, an Error Appears if the Points are Edited and a Comma is Added
If a language pack, such as German or Spanish, uses the comma as a decimal separator, an error message appears when commas are added in the Points box. This does not depend on the type of questions in the test.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
On the login page. select Spanish, German, or any other language pack where the decimal separator is a comma.
On the Test Information page, type a Name.
Click Submit.
On the Test Canvas page, create a question.
Edit the question by modifying the Points.Try to add 2,5. An error appears.
LRN-7434
Course
146440,AS146439
Management
Content
Delivery
As Doris said in related SI, AS-144852, the issue should be a design omission.
9.0
SP3
9.0 SP5
2011/09/18
LRN-7422
Course
148972
Collaboration
Tools
Discussion
Board
Clicking 'Save Draft' within a graded Discussion Board forum results in error: courseId=unsetid
9.1
SP1
9.1 SP4
2011/09/18
LRN-7224
Course
145175,AS145174
Content
Exchange
Course /
Organization
Copy
When Course Materials are allowed to be copied into an Existing Course but but there is not privilege privilege to copy into a new course for instructors, the instructors do not have the "copy to existing course" privilege without the "copy to new course" privilege being enabled. For instructors an 9.0
error says: "Access Denied" and "Either you are not logged in or you do not have the appropriate privileges to perform this action").
SP2
9.1 SP3
2011/09/18
LRN-7106
Course
147447
Content
Exchange
Course
Conversion
Vista / CE
Before an upgrade to Blackboard 9.1 the links work, but after the upgrade the links (that were previously in the course) do not work, all the links that are supposed to open, but are not opening. But if an instructor adds a new link, then it works as planned.
9.1
HF1
9.1 SP3
2011/09/18
LRN-7074
Course
148823
Management
Content
Delivery
The issue can be replicated on 9.1 and mainline.
9.1
SP1
9.1 SP3
2011/09/18
Intermittent "Access Denied" error shown when performing batch create/remove operations
9.0
9.1 SP5
2011/09/18
9.1
SP1
HF1
9.1 SP6
2011/09/18
Trying to access Virtual Classroom recordings result in error: HTTP Status 500 - The server encountered an internal error () that prevented it from fulfilling this request.
9.0
SP1
HF2
9.1 SP4
2011/09/18
Deleting a Course Menu Item Takes the User to the MyInstitutions Tab
9.0
SP2
HF1
9.1 SP4
2011/09/18
9.0
SP2
HF1
9.1 SP2
2011/09/18
9.1
9.1 SP3
2011/09/18
LRN-6196
AS-152409,ASSIS
153363
Batch Tools
The issue only happens when the Blackboard Mobile Building Block is installed and activated. Batch areas affected are: creation/removal of Users, creation of Courses/Organizations, creation of Enrollments. Due to a problem in the batch processing code, the tasks run in the context of the
Mobile B2, which does not have permission to perform the batch operations. The specific error message that is displayed is: java.security.AccessControlException: access denied (blackboard.persist.PersistPermission coursemembership create,modify)
Steps to Replicate
1.
2.
3.
4.
5.
6.
Login as an Administrator.
Click on Courses.
Click on Enroll Users.
Choose an enrollment file from your computer and click Submit.
Instead of the enrollments being processed successfully, an error page is displayed and the enrollments are not processed.
Workaround
None known.
LRN-6017
AS-152725
Course
Delivery
Content
Management /
File
Management
Course and Org
Interaction
Uploading .ZIP Files to Course Files Fails if there are no Files in the Parent Directory
This problem only appears when the .ZIP package includes only folders in the top-level directory. If an individual file appears in the parent directory, along with the folders, the package will upload correctly.
Steps to Repeat
1. Enter a course as an Instructor and go to Course Files.
2. Upload a .ZIP package that includes folders with files in them, but does not have and individual files in the parent directory.
3. The upload will fail.
Workaround
Including a file in the parent directory will result in a successful upload. This file can then be deleted if it is not needed.
LRN-6003
Course
148907,AS148906
Collaboration
Tools
LRN-5906
AS-146335
Management
Content
Delivery
Course
Delivery
Collaboration
Tools General
Instructors or Administrators are taken to the My Institutions tab when a content folder in the menu is deleted.
Steps to Repeat
1. Go to Course.
2. Select Content in the Menu.
3. Delete Content folder.
You are taken to the My Institutions tab.
LRN-5889
Course
145516
Management
Content
Delivery
When Creating External Links, the File Name is Pre-populated with contentWrapper.jsp
Instructors are able to create external links with the name they wish, but the initial file name is incorrectly pre-populated. This is only impacting the initial file name. The external link is pointing to the correct link upon submission of the new content item.
Steps to Repeat
1.
2.
3.
4.
Log as an instructor and access a course.
In a Content Area or Learning Module, create an External Link. For example, add: http://learnline.cdu.edu.au/lecturers/kclark/excel/spreadsheet_form.pdf
After submitting, right-click the title of the new item and select Save Link As.
Note the file name becomes "contentWrapper.jsp"
Workaround
The file name can be changed.
LRN-5836
Course
149723,AS146444
Course
Announcements Course announcements are visible to students and guests even though their end date has already passed. Instructors however have the correct behavior.
Communication
LRN-5799
AS-152439
Foundations System
Administration
System Config /
History / Logs
The mod_gzip.log File is Not Affected by Log Rotation.
9.1
HF1
9.1 SP6
2011/09/18
When editing a content collection folder the Available Quota is incorrectly reported. After uploading a file the available quota is the same as the file size of the file you uploaded.
9.0
SP1
HF2
9.1 SP3
2011/09/18
Internal Course Links Open as File Links
9.1
SP1
9.1 SP5
2011/09/18
9.1
SP1
9.1 SP6
2011/09/18
9.1
SP1
HF1
9.1 SP6
2011/09/18
9.0
SP1
HF1
9.1 SP3
2011/09/18
9.1
SP1
9.1 SP5
2011/09/18
8.0
SP4
9.1 SP5
2011/09/18
9.0
SP1
9.1 SP5
2011/09/18
8.0
SP5
HF1
9.1 SP4
2011/09/18
9.1
SP1
9.1 SP6
2011/09/18
The mod_gzip.log file is owned by root, causing it not to be rotated by the log rotation task, which runs as bbuser. As a result, the log file may grow unbounded. Ownership of this file should be changed to bbuser for log rotation to work properly.
Steps to Repeat
1.
2.
3.
4.
5.
LRN-5759
Content
AS-142714,AS145819,AS145818
Content
Management /
File
Management
Organization
and Basic File
Management
LRN-5680
Course
150683
Course Content Learning
Management
Modules
Login to Blackboard Learn as root.
Rename mod_gzip.log.
Switch to bbuser.
Issue sudo /usr/local/blackboard/tools/admin/ServiceController.sh services.restart command.
Note that the mod_gzip.log file is owned by root, and cannot be rotated by the process running as bbuser.
Internal course links that were created using a copied link location open as file links. If a user opens the link in the same browser tab, an error displays.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Select a Content Area.
Ensure Edit Mode is ON.
Point to Build Content.
Select Course Link.
Click Browse to select any course link.
Click Submit.
Click the link that you created, noting that it works properly.
Right-click the link that you created and copy the link location.
Click the Action Link for the link that you created and select Edit.
Ensure the Text Editor is ON.
Paste the link that you copied into the Text Editor.
Highlight the text and click the Hyperlink button (globe).
Paste the link into the URL field and click Submit.
Click Submit.
Click the link in the description area of the Course Link.
Workaround
Right-click the course link and open it in a new tab or window.
LRN-5311
AS-152437
Course
Delivery
Assessments
and Graded
Content
Assessments
Multiple Choice Answers in Surveys Not Visible to Instructor
When creating a Survey and reviewing it on the creation canvas, answers to Multiple Choice questions are not visible to the Instructor. Answers for other question types are visible.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
Create or navigate to a Course where a Survey can be created.
Under Control Panel, click Course Tools.
Click Tests, Surveys, and Pools.
Click Surveys, then click Build Survey.
Type a Name and click Submit.
On the Action Bar, point to Create Question and click Multiple Choice.
Type any text in the Question and Answer fields.
Click Submit to return to the Survey canvas.
• EXPECTED BEHAVIOR: The Question and its Answers are visible.
• OBSERVED BEHAVIOR: The content of the Question is visible, but the Answers are not.
LRN-5087
AS-155259
Course
Delivery
Grading and
Evaluation
Grade Center
When Multiple Group Discussion Boards are Created, the Grade Center Does Not Appropriately Assign "Not Participating" to the Users in Question
The Grade Center grid incorrectly displays group membership by graying out the wrong cells. This occurs when there are multiple Group Discussion Boards having gradable forums/threads.
1.
2.
3.
4.
5.
6.
Create two groups: Group 1 and Group 2.
Put student A in Group 1.
Put student B in Group 2.
Edit the settings for the Group Discussion Board forum and make each gradable.
Navigate to the Grade Center.
Expected:
The Group Forum Grade Center grid cell for non-group members should be grayed out and not editable.
The Group Forum Grade Center grid cell for group members is not grayed out and is editable.
Actual:
The Group Forum Grade Center grid cell for some non-group members is NOT grayed out and is editable.
The Group Forum Grade Center grid cell for some group members is grayed out and is not editable.
LRN-4898
Community
AS-139271,AS148819
Community
Management
Tabs
My Courses Tab Truncated in Firefox 3.5.3 and All Previous Versions.
When a user is enrolled in a large amount of courses and attempts to view the Courses tab, the list of courses appears to be truncated in Firefox.
Steps to Repeat
1. Login to Blackboard Learn using Firefox (3.0.x).
2. Navigate to Courses tab.
Workaround
3. Use Internet Explorer or Google Chrome.
LRN-4700
Content
AS-147825,AS148983
Content
Management /
File
Management
Organization
and Basic File
Management
Administrator Changing Users' Content Area Availability to No Causes Content Collection Error for Some Users
When Administrators change /users Content Area availability to No, users with existing /users folders in the Content Collection receive an error and cannot navigate to any folders. The error does not occur for users that have not yet used the Content collection. It does occur for users whose
personal folders were already created when the Virtual Hard Drive setting was changed to No.
Steps to Repeat
1.
2.
3.
4.
5.
6.
LRN-4416
Course
150768
Assessments
and Graded
Content
Assessments
Log in as administrator.
Navigate to the Administrator Panel. Under Content Management, click Content Management Settings.
Click Virtual Hard Drive, set System Availability to No, and click Submit.
Navigate to the Administrator Panel. Under Content Management, click Content Area Management
Click Content Area Availability. In section 1, set /users Content Area availability to No and click Submit.
Navigate to Content Collection tab. An error page is displayed showing "Content Area unavailable".
Students Can Take a Test More Than the Maximum Number of Times Allowed
Students can take a test more than the maximum number of times allowed by copying and pasting the Blackboard "attempts" URL into separate browser windows. Only affects tests allowing a multiple number of attempts.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Create a test and add any question type.
In any Content Area, deploy the test.
Click the test's Action Link to access the contextual menu.
Select Edit the Test Options and make the test available. Select the Multiple Attempts check box and the Number of Attempts option and type 2 in the box.
Click Submit.
Log in as a student.
Take the test and submit when done. This is the first attempt.
Take the test again.
You are now shown a Test previously taken screen. Right-click the take the Test again link.
From the browser pop-up menu, select Copy Link Location.
The link should looks similar to the following:
http://<serverName>/webapps/assessment/take/launch-redirect.jsp?new_attempt=1&course_assessment_id=_<testId>_1&course_id=_<courseId>_1&content_id=_<contentId>_1&step=null
Paste the link into three browser tabs. Each tab displays the screen allowing the student to take the test.
The student now has three additional attempts for a total of five attempts for the test.
LRN-3774
Course
149009
Course Tools
Course /
Organization
Management
The instructor role should not have the ability to change anything on the properties page except the Course Availability.
The Administrator has restricted the ability to modify course properties to just Course Availability. Other course properties are also enabled for Instructor modification.
Steps to Repeat
1.
2.
3.
4.
5.
LRN-3745
AS-140678
Content
Portfolios
Portfolios
Modify the default Course Properties that an Instructor may change to just Course Availability.
Create a shell Course and assign an Instructor.
Logout and login as the Instructor.
On the Control Panel, click Customization > Properties.
EXPECTED RESULT: Course Properties restricted to just Course Availability.
OBSERVED RESULT: The following options available to the Instructor include Availability, Classification, Categorize Course, and Language Pack.
Each artifact gets a subdirectory in /content/vi/bb_bb60/content_area/, when No. of subdirectories in content_area reaches limit, users can no long upload files to artifacts.
Students need to create an ePortfolio for their final exam and when trying to upload a picture or Word file in ePortfolio's artifact it gives them an error.
Steps to Repeat
1.
2.
3.
4.
5.
6.
LRN-3487
AS-150679
Course
Delivery
Course User
Management
Course /
Organization
Enrollment
My Virtual Content (Content Collection).
My ePortfolios.
Personal Artifacts.
Add personal artifacts.
Enter a name.
Select a text file and add to Attach local file.
EXPECTED RESULT: File should upload successfully
OBSERVED RESULT: FAILURE: Save not successful.
java.lang.RuntimeException: error while saving content areas for a user
Start Date and End Date are always checked on self enrollment settings page
Start and End date are checked for self enrollment settings regardless of whether they were checked or unchecked when the form was submitted
Steps to Repeat:
1. Login as Administrator
2.
3.
4.
5.
6.
7.
LRN-3460
Content
AS-150438,AS150469
Content
Management
API
Content
Management
API
Create Course and User
Enroll User into Course as Instructor
Login as Instructor and Navigate to Course >Control Panel -> Customization -> Enrollment Options
Make sure that Self Enrollment is checked
Uncheck start and end dates, then Submit
Leave the Enrollment Options screen and return to it again
Guest Access to Course Files Content Results in Invalid File
9.1
SP2
9.1 SP4
2011/09/18
9.0
SP1
HF2
9.1 SP5
2011/09/18
When a guest user accesses a Content Area, an error for an invalid file appears when a link to a file in Course Files is clicked.
Steps to Repeat
1. Log in as a guest and access a course.
2. Navigate to a Content Area that has an item created with a link to a file from Course Files. Note that an error for an invalid file is received.
LRN-3347
Course
149015
Grading and
Evaluation
Grade Center
Right-Clicking the Download Button in the Grade Center Delivers an HTML Document
When working offline in the Grade Center, right-clicking the Download button and choosing Save As results in downloading an HTML document. Left-clicking the Download button downloads the Grade Center file as expected.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
Log in to Blackboard Learn as an Instructor or Administrator.
Enter any course.
Click Work Offline, and select Download.
On the Download Grades page, click Submit.
Right-click the Download button and choose Save As.
Note that the only Save As option is a HTML file.
Click Save.
Open the downloaded file.
EXPECTED RESULT: A readable Grade Center document.
OBSERVED RESULT: The file shows the following message: None of the links on HTML page are operable.
This is caused by a limitation of the security framework that prohibits 'GET' requests. To download, the request should be a POST and this mandates a LEFT-CLICK rather than a (RIGHT-CLICK/SAVE AS) combination.
LRN-3293
Course
146043
Course Tools
Course /
Organization
Management
When attempting to import CE8.bak files that contain question sets, the questions do not import, but only the shells of the quizzes or assessments. All of the imported quizzes and assessment s have no questions.
9.1
9.1 SP2
2011/09/18
LRN-3254
AS-145725
Grading and
Evaluation
Grade Center
Selecting spell check on Grade Center Quick Comments results in browser error on page.
9.1
HF1
9.1 SP4
2011/09/18
LRN-2876
Course
143104
Course Tools
Course /
Organization
Menu & Map
Firefox 3.5: The Course List module on the Courses tab shows each course indented from the course above it. This only occurs when there is no instructor currently enrolled for the courses.
9.1
9.1 SP1
2011/09/18
LRN-2691
AS-142413
Course User
Management
Course Groups
When Creating a Course Announcement, a Group Cannot be Added as a Course Link
9.0
SP2
9.1 SP6
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
Course
Delivery
Course
Delivery
An error is received when creating a course announcement and adding a group as a course link.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
LRN-2639
AS-137783
Content
Content
Management /
File
Management
Organization
and Basic File
Management
Log in as an instructor and access a course that has established groups.
Select Announcements.
On the Announcements page, on the Action Bar, click Create Announcement.
On the Create Announcement page, type a Subject and an optional Message.
In the Options section, select Permanent, although date restrictions do not matter.
In the Course Link section, click Browse.
In the pop-up Select Course Link window, expand Groups and select a group.
Click Submit.
An error message appears.
Diacritic characters in zip file name causes errors
When an instructor creates a course document by selecting Unpackage this File as a special action, the diacritic characters in the file name are replaced by ???. In addition, when the student clicks on the created course document, the link returns an HTTP Status 404.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
Enter a course as an instructor
Click Course Documents
Click Edit View
Click Add Item
Attach local file with a diacritic filename. For example, tèëést.zip.
Select special action: Unpackage this file
Click Submit. The diacritic characters in the filenames are replaced by ? in the UI
Click OK
Click on the tèëést.zip link that was just created. An HTTP Status 404 error occurs.
LRN-2607
Course
145165,AS145164
Management
Content
Delivery
After taking a test from within a Learning Unit, the user is navigated to the first item of the the Learning Unit. Instead, the user should be navigated to the next item in the Learning Unit sequence (i.e. the item that comes after the test).
9.0
SP1
HF2
9.1 SP2
2011/09/18
LRN-2577
AS-134995
Content
Management /
File
Management
Default Quotas are not enforced in the Content System for new users
9.1
SP5
9.1 SP6
2011/09/18
9.0
SP1
9.1 SP4
2011/09/18
9.1
SP1
9.1 SP6
2011/09/18
When a Student posts a comment on a discussion board and attaches an image using the VTBE, the image will not be visible to instructors.
9.1
9.1 SP2
2011/09/18
When Attempting to Send a Message to a User with a Username Containing an Apostrophe, the Messages Tool Throws a Front/Back Error
9.1
SP1
9.1 SP5
2011/09/18
9.1
SP2
9.1 SP6
2011/09/18
9.1
SP1
HF1
9.1 SP5
2011/09/18
Content
Organization
and Basic File
Management
When a user with a primary institution role with content system default quota of '0' MB is created the quota is not enforced and allows the user to have unlimited content system storage.
Steps to Repeat
1.
2.
3.
4.
5.
LRN-2536
AS-135006
Community
Community
Management
Tabs
Go to ADMINISTRATOR PANEL > SETTINGS > MANAGE DEFAULT FOLDER CREATION SETTINGS (R9 is Content Area Management > Default Folder Creation Settings)
Configure the /USERS creation setting so a role is set to 0 megabytes
Create a user with 'STUDENT' as their primary role
Login as the user and access the Content Collection
Note that the available quota is unspecified
The Breadcrumb Bar is Incorrect When You Enter a Folder in the Services Tab.
The breadcrumb bar is incorrect when creating and entering a folder in the Services Tab. The title page does not update from Services to the name of the folder.
Steps to Repeat
1.
2.
3.
4.
5.
Login as System Administrator.
From the Administrator Panel, under Communities, click Tabs and Modules.
Click Tabs.
Next to Services click the Action Link and select Services.
Click Create Folder.
Make note of the breadcrumb trail: Administrator Panel > Tabs and Modules > Tabs > Services.
6. Open the newly created folder.
EXPECTED RESULT: Breadcrumb trail: Administrator Panel > Tabs and Modules > Tabs > Services.
OBSERVED RESULT: The breadcrumb trail still lists Services as the last item, but has the name of the new folder at the start where Administrator Panel should be.
LRN-2448
Course
150906
Collaboration
Tools
Blogs and
Journals
Files with "#" in Name Can Be Uploaded to Journals but Not Downloaded and Viewed
Files uploaded to Journals with Invalid characters such as "#" are allowed to be uploaded but are not able to be downloaded and viewed.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
LRN-2347
Course
145506
Collaboration
Tools
LRN-2102
Course
150748
Course
Messages
Communication (SMS)
Discussion
Board
Log in to Blackboard Learn as an Administrator.
Create a course.
Create a Journal.
Create a student and enroll them into the course.
Log in as the student, access the Journal, and create an entry with an attached file containing "#" in the file name.
Log out and then log in as Administrator.
Go to the course and attempt to view or download the file attached to the Journal entry. An error is thrown and the user is unable to view the file.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Create a new user with an apostrophe ( ' ) in the username (for example, clou'tiec) and include a working email address.
Enroll the new user in a course as a student and enroll another user as the instructor.
Access the course as the instructor.
In the Control Panel, expand the Course Tools section and select Messages.
On the Messages page, on the Action Bar, click Create Message.
On the Compose Message page, click To and in the Select Recipient box, select the user with the apostrophe in the username.
Click the right-pointing arrow to move the user to the Recipient box.
Type a couple of words in the Subject and Body boxes.
Click Submit.
Unexpected behavior: An error page appears stating the message cannot be sent through on the front end. Error messages are also logged on the back end.
LRN-2037
AS-152198
Community
Community
Modules
Modules
Unavailable Nautilus Modules on the Portal Throw Errors Without Community License.
Enterprise Only licenses allow nautilus modules to exist at the course level only. Using these modules on the portal is only available to clients that have the community engagement module.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
Login to Blackboard Learn as an administrator with Enterprise-only license.
Make sure the Nautilus module is on My Institution, What's new, ToDo, and Alerts.
If the Nautilus module is not there, add one.
Verify the module is visible. It will display a message that it is only for courses.
From the Administration Panel, click Tabs and Modules.
Click Modules.
Edit the module placed on the welcome page.
Make the module not available (and turn other options to off).
Go back to welcome page. Optionally, logout and back in.
EXPECTED: See the portal normally, without the module and without an error.
OBSERVED: The module which was there now is not, but an error is popped up in front of you.
Fx: '$(moduleId)' [null] is not an object
IE: "null" is null or not an object
LRN-1879
Content
AS-150062,AS154069
Content
Management /
File
Management
Organization
and Basic File
Management
Russian Localization Package is Uploaded with an Incorrect Name
Steps to Repeat
1. Log in as an administrator.
2. Navigate to the Content Collection.
3. Click on Courses.
4. Select a Course.
5. Click on Upload Package
6. Select file 'Новая ПАПКА для ББ.zip'
7. Set the encoding to UTF-8
LRN-1770
Outcomes
AS-146572,AS147524,AS147523
Community
Reports
System
Reporting
Tracking Reports are Inconsistent
Tracking Reports is not consistent between Performance Dashboard Report and Overall Summary of Usage Report.*
9.0
SP2
HF1
9.1 SP3
2011/09/18
Steps to Repeat
1.
2.
3.
4.
Login to Blackboard Learn as teacher and go to a course.
From the course Control Panel, under Evaluation select Tracking Reports.
Run the Overall Summary Usage and Access by Content Area reports.
Select a student.
Observed Result
The hits reported by these two reports are different. The Access by Content Area report displays all students even when only one student is selected.
Functionality As of 9.1 SPX
Overall Summary report
Content Area access is now labelled as Content Item because the report only counts access to content items in content areas.
Content Area report
the name has changed from User Activity in Content Areas to All User Activity inside Content Areas and
the description has changed from This report displays a summary of user activity in Content Areas for the course. to This report displays a summary of all user activity inside Content Areas for the course.
LRN-1516
150230
Upgrades
After performing a fresh Application Server Only installation of Blackboard Release 9.1 to a standalone collaboration server, the collab services cannot be started.
9.1
SP1
HF1
9.1 SP5
2011/09/18
LRN-1476
Content
AS-147703,AS150758,AS150757
Organization
and Basic File
Management
Course ACL entries are added to publicly accessible content causing XYF_PERMISSION function limits to be reached
8.0
SP6
9.1 SP5
2011/09/18
Content
Management /
File
Management
Regardless of the existing permissions in place, course ACL entries are added when attaching content from a course which can cause XYF_PERMISSION function limits to be reached. Institutions often link common resources such as template graphics to the institution store and course
designers link and copy those items regulary causing ACL limits to be reached.
This issue affects versions 8.0.475.0, 9.0.572.0 and 9.1.452.0.
Steps to Repeat
1.
2.
3.
4.
5.
Create a content item in the /institution Content System area
Change permissions to that item to allow public, read access
In a course, attach that content item to a course content item
Note the warning about granting explicit course access to all course users
Look at the content item permissions, note that the course permission has been added, but is redundant given the public permission
LRN-1412
Course
148888,AS148887
Course User
Management
Course /
Organization
Enrollment
When unchecking Start Date and End Date in Self Enrollment under Enrollment Options and saving the setting the new setting will save. However, upon returning to the Enrollment Options page the Start Date and End Date options will again be checked. This is a User Interface issue only and
the options are saved correctly in the database.
9.0
SP2
HF1
9.1 SP4
2011/09/18
LRN-1213
AS-154392
Assessments
and Graded
Content
Assessments
When Comma Is Used as the Locale Decimal to Answer a Test Question, the Answer Is Considered Incorrect
Steps to Repeat
9.1
SP2
9.1 SP6
2011/09/18
9.1
SP5
9.1 SP6
2011/09/18
9.0
SP2
9.1 SP4
2011/09/18
Course
Delivery
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
LRN-878
AS-137355
Outcomes
Outcomes
Administration
Outcomes
Administration
Log in as an administrator, create a course called c1 and a student user called s1.
Enroll the student in the c1 course.
Choose the language pack from RU,NL and ES.
Access the c1 course and enroll as an instructor.
Under Course Tools in the Control Panel, click Tests, Surveys, and Pools.
Click Tests.
Click Build Test and name it t1.
Submit.
Point to Create Question and select Calculated Formula from the drop-down list.
Type the Question Title and Question Text.
In the Answer Formula box type "x + y" and select the '+' symbol by clicking the operators button.
Click Next to proceed.
On the next screen, on 'Определите переменные' select 2 decimals.
On 'Параметры набора ответов' select two decimals as well.
Click Calculate.
Click Submit.
Make test t1 available to students.
Log in as a student, choose the same language, take the test called t1 and use a comma as decimal.
Submit the test and check the result from My Grades. The localized text should be respected, but the student receives 0 points as it takes the decimal places off the answer.
Breadcrumb in Outcomes Shows the Variable Name Rather than Content
The breadcrumb in Outcomes shows the variable name,
(X)clp_evidencearea_template.name
(X),
rather than the content of the variable.
Steps to Repeat
1. Navigate to a Portfolio Collection in Outcomes and click on the Link.
2. Click on one of the submissions.
3. Then click on the ... in the breadcrumb to return to the list of submissions.
LRN-545
AS-146598
Course
Delivery
Course User
Management
Course Groups
Random group assignment not assigning students as requested.
Random enrollment groups are not always created correctly.
Steps to Repeat
1. System Admin tab > Course > Create Course.
2. Course Control Panel > Users and Groups > Groups > Create Group Set > Random Enroll.
3. Access Course > Enroll 14 students.
Set number of students to 5 per group.
EXPECTED RESULT: 14 users are placed randomly in groups of 5+5+4.
OBSERVED RESULT: 14 users are placed randomly in 2 groups of 7.
LRN-336
Course
150786
Collaboration
Tools
Discussion
Board
After courses are restored from an archive to an empty shell, all discussion board postings are listed as anonymous, not just forums listings.
8.0
SP4
HF1
9.1 SP5
2011/09/18
LRN-268
AS-132900
Portfolios
Portfolios
Recipients cannot view files attached to shared personal portfolios
9.1
SP5
9.1 SP6
2011/09/18
9.1
SP1
HF1
9.1 SP6
2011/09/18
Content
When adding a link in a portfolio to an item in the Content System, it does not automatically update the rights for those items. The rights get set when the portfolio is shared with other users. If content systems items are added after that moment, the people who are in the shared users have to
be removed and added again to set the rights correctly.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
LRN-162
AS-154628
Outcomes
Outcomes
Tools
Outcomes
Instruments
Login
Open the Content Collection.
Go to My Portfolios.
Click Modify next to Share Portfolio.
Note the user Share Portfolio is shared with.
Click Build the portfolio.
Click Add New Artifact.
Click Browse near Link to Content Collection.
Select a file.
Click Submit and Submit and Save and exit.
Check the rights on the file. Note that it is not shared with the user.
Go back to my portfolios.
Click modify next to Share Portfolio.
Click Share Portfolio
Remove the user.
Click Share with Users and add the user back.
The portfolio is shared with the user again.
Users On The CC (Carbon Copy) List of an Outcomes Deployment Do Not Receive The Deployment Email Notification
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Create a Distribution List with at least 1 person record and give it a version.
Create an Artifact Template or other deployable instrument type within Outcomes system.
Create a Deployment for the Artifact Template.
Under Recipients by List, click Browse Lists.
Select your distribution list and version created in step 1.
Add the CC entries for a user with a valid email address to the messages.
Finally, deploy the artifact and submit the form.
LRN-159
Course
146060
Assessments
and Graded
Content
Assessments
After beginning the process of creating a test and then canceling, turning off edit mode produces an error.
9.1
9.1 SP3
2011/09/18
LRN-139
Course
150772
Grading and
Evaluation
Grade Center
Unable to turn off notification to Instructor when grade is submitted.
9.1
9.1 SP5
2011/09/18
LRN-28601
AS-160552
Content
Management
Xythos
Content
Management
Xythos
Accessing MS Office Documents Causes Execution of Intensive SQL Query
9.1
SP3
9.1 SP9
2011/09/19
9.0
SP2
HF1
9.1 SP3
2011/09/19
7.1
SP2
9.1 SP4
2011/09/19
Content
Accessing MS Office documents triggers execution of a SQL query which generates very high load on the database server. Multiple parallel requests can produce an involuntary Denial of Service attack.
These very slow running queries are triggered by unlimited-depth PROPFIND requests to the server root / and WebDAV root /bbcswebdav. Requests to top-level directories such as /bbcswebdav/courses have a similar effect, since their scope is still massive. These requests coming from
Microsoft Webdav Mini-Redir show in the access logs. While the server correctly does not return results for files the User is not allowed to see, it spends a lot of resources determining which results to return.
Workaround
Block WebDAV access by filtering DAV-related HTTP verbs at the webserver, such as PROPFIND and LOCK.
LRN-15327
Foundations Authentication / Entitlements &
Privileges
145817,AS145816
Removing Course Menu Edit Privileges Affects Announcements Privileges
Removing the privilege to edit the course menu from a course role incorrectly also disables the ability to manage announcements.
Steps To Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
LRN-11199
AS-105447
Community
Course User
Management
Course Groups
As an Administrator, go to the Admin Panel > (Users) Course/Organization Roles.
For the Instructor (P) role, choose "Privileges" from the contextual menu.
Search for "menu", select the privilege "Course/Organization (Menu) > Edit".
Click "Restrict Privileges" from the drop-down.
Search for "announcement" and make sure all privileges there are still granted.
Now log in as test instructor.
Enter any course you are instructor for.
Click on "Announcements" in either course menu or Control Panel > Course Tools.
Ensure that Edit mode is on (you can turn it on or off even in Announcements).
Group Forum Names Do Not Update When Group Is Renamed
When renaming a group, the group's conference and primary forum do not reflect the group's new name.
Steps To Repeat
1.
2.
3.
4.
LRN-10800
AS-111872
Course
Delivery
Assessments
and Graded
Content
Assessments
Create a group with the Discussion Board tool enabled.
Go to Control Panel > Course Tools > Discussion Board. Note that the group is listed. Click the name to note the displayed name matches the group Name.
Go to Control Panel > Users and Groups > Groups. Rename the group you created and submit.
Return to the Course Tools > Discussion Board area, and observe that the Discussion Board is still identified as the previous name for the Group.
Students Incorrectly Warned About Incomplete Assessment Questions
7.2
9.1 SP4
2011/09/19
9.1
SP6
9.1
SP10
2011/09/20
9.1
SP5
9.1 SP9
2011/09/20
9.0
SP3
9.1 SP6
2011/09/23
A student who takes a test and saves the answers as they go through may still be warned that they have incomplete questions when they submit the test. Continuing the submission process will submit the answers.
Steps To Repeat
1.
2.
3.
4.
Create a test with at least two questions of any type.
Make the test available and present questions all at once
Take the test as a student, and save the answer to each question as you answer it
Submit the test.
You will be warned that every question with the exception of the first question is incomplete.
LRN-35673
AS-162703
Course
Delivery
Management
Content
Delivery
The 'Browse My Computer' button becomes partially hidden when clicked. Specific to use with Japanese OS and IE8.
Steps to Replicate
Only replicable on Japanese OS and in IE8
1. Log in as Administrator and create a new course
2. Access the course
3. Click Course Menu (Content area) > Build content
a. 'Content Package (SCORM)' or 'Item' (it affects building any content that may include an attachment)
b. In the attachment section click the lower left portion of the "Browse my computer" button
4. Observe that the button is now partially hidden.
5. Clicking on the right hand side of the partially hidden "Browse my computer" button will successfully bring up the dialog box
Workaround
None known when using a Japanese OS.
LRN-29819
Course
162367
Course
Email
Communication
Import/Export Notification Emails Are Not Localized
Non-English Language Packs Archive or Restore notification emails use the English word "Archive" or "Restore" instead of the language or character set chosen.
Steps To Repeat
1.
2.
3.
4.
Access a course.
Change the course property to use the Japanese Language Pack.
Change your custom Language Pack to Japanese.
Create either archive/restore a course.
The resulting notification email:
ステータス: 操作［archive］が完了しました。
LRN-20093
AS-154152
Course
Delivery
Course
Announcements Unavailable course to student displays announcements in the What's New menu
Communication
A course not available to students displays announcements in the What's new Module.
Steps to Repeat
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Create or Navigate to a Course (Example: Math_101)
Enroll a Student in the Course
Click Quick Enroll
Create an Announcement
Under Customization click on Properties
Set Availability to No
Check Start Date and select a date one week from now
Check End Date and select a date two weeks from now
Click Submit
Logout as Instructor
Login as Student
Click the Notifications Dashboard from the My Institution tab
Expand the drop down menu for Announcements in the What's New Module
-Note: Announcement displays for Course: Math_101 even though when clicking on the My Courses tab it does not show the student user as enrolled in any courses.
-Click on the course link or the announcement title link and you are brought to a resource not found screen.
LRN-22917
Course
150228
Content
Management /
File
Management
LRN-10935
Foundations System
158645
Course and Org
Interaction
When using Copy Course from the System Admin Tab or the Snapshot tool, file attachments in the Course are not being copied into the new Course. The links are present, however, clickingthe links results in Error 404 Not Found.
9.1
SP1
9.1 SP6
2011/09/27
Session
Session Invalidation Task is not Clearing out Expired Sessions
9.1
SP4
9.1 SP6
2011/09/27
9.1
HF1
9.1 SP3
2011/09/27
Only 1,000 records are removed each time session invalidation is run, so users sessions are still valid for far longer than intended.
This issue only affects Blackboard Learn 9.1 Sp4 (Release 9.1.40071.3)
To check if you are experiencing this issue you can do one of the following.
Steps to Repeat
1.
2.
3.
4.
Login to Blackboard Learn as any user.
Stay inactive for over 3 hours.
Try to access session as the same user without logging out.
On the BBLEARN schema (or BB_BB60 if the system was upgraded from a legacy version) Run the following sql statement:
Oracle:
SELECT COUNT(*) FROM SESSIONS WHERE TIMESTAMP < SYSDATE - 4/24
SQL SERVER:
SELECT COUNT(*) FROM SESSIONS WHERE DATEDIFF(hour, TIMESTAMP, GETDATE()) > 3;
COUNT(*)
---------2234780
The response should be 0, or a very small amount (less than 1,000) if operating correctly.
Workaround
To workaround this issue you need to manually execute the session invalidation procedure every hour and disable the task in the tasks.xml.
5. Disable the task by opening ../blackboard/config/bb-tasks.xml and bb-tasks.xml.bb and commenting out the bb.session.invalidation task as follows:
<!-<task-entry key="bb.session.invalidation" version="60">
<task classname="blackboard.platform.session.impl.SessionInvalidationTask">
<property name="delay" value="60000"/>
<property name="period" value="3600000"/>
<property name="invalid" value="5400000"/>
<property name="chunkSize" value="1000"/>
</task>
</task-entry>
-->
6. Restart the Blackboard Application.
7. Set the task to execute manually, using the following steps depending on the environment.
Oracle:
Log in to SQLPlus as the BBlearn (or BB_BB60) user and execute the following:
begin
dbms_scheduler.create_job(
job_name => 'session.invalidation'
,job_type => 'PLSQL_BLOCK'
,job_action => 'begin EXEC SESSIONS_RM(minutes=>180); end;'
,start_date => '01/01/2010 01:00 AM'
,repeat_interval => 'FREQ=HOURLY; INTERVAL=1'
,enabled => TRUE
,comments => 'Session Invalidation Job');
end;
/
8.
9.
10.
11.
12.
13.
SQL Server:
In Object Explorer, connect to an instance of the SQL Server Database Engine, and then expand that instance.
Expand SQL Server Agent, create a new job or right-click an existing job, name the job 'session.invalidation' and then click Properties.
In the Job Properties dialog, click the Steps page, and then click New.
In the New Job Step dialog, type a job Step name.
In the Type list, click Transact-SQL Script (TSQL) and in the Database List select BBLEARN (or BB_BB60).
In the Command box, type the Transact-SQL commandbelow
EXEC SESSIONS_RM @minutes = 180
14. Click Parse to check your syntax.
15. The message "Parse succeeded" is displayed when your syntax is correct. If an error is found, correct the syntax before continuing.
16. Click the Advanced page to set job step options, such as: what action to take if the job step succeeds or fails, how many times SQL Server Agent should try to execute the job step, and the file or table where SQL Server Agent can write the job step output. Only members of the
sysadmin fixed server role can write job step output to an operating system file. All SQL Server Agent users can log output to a table.
17. If you are a member of the sysadmin fixed server role and you want to run this job step as a different SQL login, select the SQL login from the Run as user list.
18. In the Job Properties dialog, click the schedules page, and then click New.
19. Name the Schedule Hourly
20. Set Occurs to Daily and Occursevery to 1 Hours(s)
21. Confirm the job has been created by Job Activity Monitor.
Note
What this would not do is clean out the old sessions directories, this would need to be monitored, deleting any folders older that 24 hours. Valid sessions can be older than three hours if they are in use, but its unusual to have a valid session over 24 hours.
These old session directories are located in "content/vi/BBLEARN/sessions/" (Or "content/vi/bb_bb60/sessions/" if system upgrade from legacy version).
LRN-10853
Course
148579
Content
Management /
File
Management
Course and Org
Interaction
Students Receive Error When Accessing Attachments in Copied Courses
In some courses created through the Copy or Restore process, students may receive an error when accessing some attachments. The error received is "The specified resource was not found, or you do not have permission to access it."
Steps to Repeat
1. Log in as a student to a copied course.
2. Open an assignment or item with an attached file.
3. Click on the attachment.
EXPECTED RESULT: File will open.
OBSERVED RESULT: Error message: "The specified resource was not found, or you do not have permission to access."
Comments (84) Hide Comments Collapse All Add Comment
28 Apr 2010
Luis A. Martinez Sobrino says:
I have reported several cases that were acknowledged to be bugs but I can not see them in this list. Furthermore, there are some known issues mentioned in some other pages as http://kb.blackboard.com/display/DOCS/Maintenance+Experience+Blog that do not appear here either.
So I wonder what is the utility of this list since you can never trust that the problem you are having with your installation has been previously reported. Not showing your customers the whole list of known issues causes your customer services a higher work load, since they have to answer questions for cases that are have already been reported as problems. So, if you are not showing
us the full list of problems, do not show us any of them and let the people who updates this list on regular basis do some other things to help your customer. In those cases, you and your customers are wasting their time, since the investigate for a problem that has already been reported as a problem.
Best regards,
Luis A.
04 May 2010
Zak Birchmeier says:
Many are listed on the Known Issues for 9.0 at http://kb.blackboard.com/display/DOCS/Known+Issues+in+Release+9.0
Still, what is the "Planned For" status of this issue that the Bug Squad recently voted on:
AS-144008 Page reloads in Assessments when editing Multiple Choice questions (Assessments)
When editing a Multiple Choice question, changing the Answer Numbering causes the page to reload. The setting is successfully applied but the user experience is undesirable. This may happen with other types of test questions.
05 May 2010
Patrick Ryan says:
I will update this list soon and AS-144008 will be on there. It is currently scheduled for 9.1 SP2.
-Patrick Ryan
Product Development
Blackboard, Inc.
05 May 2010
Thank you! Please also add:
AS-139963 Grading only the most recent attempt for a student does not get displayed or totaled
Steps to Replicate:
Create an assignment and allow multiple attempts. Have a student submit multiple attempts. As instructor, grade only the most recent attempt.
Problem Description:
Even though the column option "Score attempt using" is set to "most recent attempt", the grade does not display in gradecenter, and does not get included in Total column calculations.
10 May 2010
Patrick Ryan says:
Zak,
The list has been updated to include AS-139963. However, because this issue has not been triaged, the current target release is Future Reference. When the triage team has finished evaluating this issue, the AS-number will likely change but the description should not. The updated AS-number allows us to provide the best information about which release will have
a fix for this issue.
Regards,
Patrick Ryan
Blackboard, Inc.
06 May 2010
John Lane says:
Patrick Ryan,
I think you're doing a good job helping the user list with this list but as many of us move from (previous versions) 9.0 known issues and compare them to the 9.1 known issues I think the "steps to duplicate" would be useful to help us determine if the issues are still relavant.
problems? The release notes are to generic to make any determination of what causes these events.
Is there any way you can add this column, perhaps as a link to the detailed information of the
Thank you.
John Lane
Wayne Twitchell says:
06 May 2010
i second this request. I know that it is a pain and a set of step-by-step replication instructions can give a false sense of security but compared to flailing around trying to replicate an issue it may be worth the effort and risk.
Patrick Ryan says:
18 May 2010
John and Wayne,
Thank you for your feedback. We are currently in the process of conducting focus groups about the Known Issues. The intention is to take feedback like this and develop a more comprehensive solution.
Regards,
Patrick Ryan
Technology Analyst, Maintenance Experience
Product Development
Blackboard, Inc.
06 May 2010
Zak, I have tried both Known Issues lists (9.0 and 9.1) with no luck about finding neither those issues reported in http://kb.blackboard.com/display/DOCS/Maintenance+Experience+Blog nor the ones I reported previously to Behind the Blackboard. Maybe there is a reason for these omissions that I cannot think about.
Regards,
Luis A
07 May 2010
Try submitting a help ticket at Behind about updating this page. Also, write about those specific issues here; we can help find info and support your requests for help!
Kevin Lowey says:
08 May 2010
I noticed a few people mentioned their disappoinment that there are known bugs which are not listed in this bug list.
We can't use the wiki to edit the official table in the document, but we can leave comments. I suggest that if you have a recognized bug (a new AS number) which is not listed in the official table, then you add a comment to describe it. Once someone from Blackboard puts the AS number in the official list, they can delete the redundant comment.
Using comments lets the user community take advantage of the wiki to keep information up-to-date and share new bugs quickly, while still letting Blackboard continue to control and maintain the official bug list in the document.
19 May 2010
Why should I do their work? Furthermore, letting users populate the list won't make it a comprehensive list. Or ever worse, what prevents user from adding incorrect information into it? I think everybody has their best intention to do their best work, but if we are paying for a license that includes support I assume that has to be done by Blackboard, not by us.
I am pretty sure they have a comprehensive list of errors and known bugs, so it's their responsibility to publish it for their users to know.
Best regards,
Luis A.
Robert Pence says:
13 May 2010
Please also add: AS-142996,
Question Pool Export includes unrelated course content in the export package.
Patrick Ryan says:
17 Jun 2010
Hi Robert,
AS-142996 relates to an issue that is on the Known Issues list for 9.1. Fortunately it is also on the Resolved Issues for 9.1 SP1. Take a look at AS-142800 to see if it addresses your concern. The issue you initially referenced has been verified as fixed in Mainline and 9.1 SP1 under AS-142800.
Regards,
Patrick Ryan
Product Development
Blackboard, Inc.
07 Jun 2010
Please also add AS-145591
HTTP 404 error when trying to open students' assignment files with names that contain #
http://kb.blackboard.com/display/KB/HTTP+404+error+when+downloading+assignments?replyToComment=54558996&#comment-54558996
Eric Hattemer says:
08 Jun 2010
Is this a problem as of 9.1HF1? I can't reproduce it.
Karin Readel says:
17 Jun 2010
yes- still is a problem.
see http://www.screencast.com/t/MDRhOWI4Nz
Patrick Ryan says:
17 Jun 2010
AS-145591 was determined to be a duplicate of AS-145177 which is targeted for 9.1 SP2. You should be able to find it on the Known Issues list under AS-145177.
17 Jun 2010
I can't find either AS-number on this page or the Learn 9 known issues page: http://kb.blackboard.com/display/DOCS/Known+Issues+in+Release+9.0
A similar issue appears in the list of resolved issues in 9.1 SP1: http://kb.blackboard.com/display/DOCS/Resolved+Issues+in+Release+9.1+SP1
AS-142570 Grade Center Downloading submitted Assignments created with special characters in the assignment name will result in the following error: The request resource (XXXXXXXX) is not available. Release 9.0 SP2 2 - High
Hopefully, all three cases are fixed now! Hope to install 9.1 SP1 soon and try it out.
07 Jun 2010
Please add AS-146183: Default course style does not get applied when copying an existing course into a new course (even if Settings are not selected to be copied).
Patrick Ryan says:
24 Jun 2010
The AS number you reference is not the bug number. The original bug number is AS-146601. However, after this issue is triaged that AS-number is likely to change. This issue is marked for inclusion upon the next update to the Known Issues.
AS-146601 - Course copy includes the course menu style, even when Settings are not selected for the copy. The copied course should have the default menu style but instead includes the menu style from the original course.
Regards,
Patrick Ryan
Blackboard, Inc.
This seems to have been fixed in 9.1 SP1 - thank you!
09 Jul 2010
I can haz a patchset document?
11 Jun 2010
the 9.0 SP1 and SP2 systems have a patchset document, i am getting a little bit jealous that the brave souls on 9.1 (hf1) are not given our own PatchSet doc.
(i know that these documents are a pain to create and maintain but they really are appreciated.)
17 Jun 2010
Heather Crites says:
I am utterly frustrated with Blackboard's reporting and management of Known Issues.
This list is that of Known Issues in 9.1 and contains 40 items, not including those mentioned in the comments.
The list of Resolved Issues in 9.1 SP 1 (http://kb.blackboard.com/display/DOCS/Resolved+Issues+in+Release+9.1+SP1) contains 88 items.
Something is wrong here. Why aren't those extra issues listed here if they were "known" enough to be resolved? What other issues are still not being publically reported by Blackboard? How can we make informed decisions about upgrading and properly preparing our faculty when Blackboard will not keep an updated list of issues?
18 Jun 2010
Patrick Ryan says:
I am in the process of updating the Known Issues in conjunction with the release of 9.1 SP1 today. It will be refreshed with a bunch of new issues in the coming hours. This will include some issues that were indeed fixed in 9.1 SP1. But it will also include issues that have been deferred to future releases. We understand the frustration with the Known Issues lists and are actively
pursuing some options that will make a drastic improvement in your ability to glean useful information from these lists.
UPDATE: Due to unforeseen circumstances I will have to complete the update of this list tomorrow (6/18).
UPDATE: The Known Issues list has been updated.
Regards,
Patrick Ryan
Blackboard, Inc.
Steve Pang says:
23 Jun 2010
Hi Patrick,
Thanks for your updates. I really look forward to the 'drastic improvement' you suggested. Is there an indication available when these improvements are 'going live'?
I was wondering about this whole Known-Issues list. Is there really that less known about issues which are related to 'non-core-Blackboard' applications like SafeAssign, Self-and-PeerAssessment and Portfolio System? It's so hard to retrieve issues which are related to for example SafeAssign. It's not viewable here on this list, not in this blog and not in other documents. At
least: this information is not easy to find.
It would be nice if your department would spend some time to gain information about SafeAssign and publish it at a place like here. It will also create an atmosphere which shows that there is no difference or borders between the 'core'-Blackboard and the former buildingblocks which nowadays are integrated in Blackboard. I hope you agree with me, otherwise I would like to
read/hear your own experiences.
P.S.: Would you also please add AS-146300 to this list? It's about the small text on the left side of the Portfolio after the migration from Blackboard 8.0 to Blackboard 9.1.
Thanks again.
Regards,
Steve Pang
VU University Amsterdam
24 Jun 2010
Hi, Steve
maybe I'm wrong but I believe this list is much bigger than it previously was. Is it complete? We'll never know because I still feel Blackboard is hiding us the bigger part of the information.
I completely agree with you that it shouldn't be so hard for them to have a complete list for every problem present in every version of their software, core and non-core. But for us to have access to that list, we have to assume that they want to let us know. That's the part of the equation that I think is missing. Or maybe it's a matter of insufficient resources available. At
this point I have a mismatch between what I think and what I believe.
Best regards,
Luis A.
Patrick Ryan says:
24 Jun 2010
Hi Steve and Luis,
You both raise some good questions. First let me address the sentiments about incomplete data reporting. I will admit that this Known Issues list is not comprehensive. But this is not because we wish to keep things from you. It is a matter of resources. The issues that make it on to this list are typically higher priority or widely reported. Small issues discovered and
reported by one client are unlikely to make it onto this list as it stands. To improve this situation, we have started delegating some of the work. Eventually that will help make this list as comprehensive as possible.
With regards to SafeAssign, and other "non-core-Blackboard" products I believe there are plans to start a Known Issues list. I don't have a timeline but I have heard rumblings of such a list.
Now to address the improvements we have been considering for the Known Issues. I do not have any kind of date or timeline, nor do I have a list of the kinds of changes that might be made. We are continuing to work on this project and I will post information on the Blog when the time is appropriate.
Upon the next update, AS-146300 will be listed here as AS-146443. Currently it is targeted for 9.1 SP3.
Regards,
Patrick Ryan
Product Development
Blackboard, Inc.
Steve Pang says:
25 Jun 2010
Hi Patrick,
Thanks again for your answer. I understand your company got different layers and departments. I understand the problems lays on the usual suspects: (1) 'communication between those different departments' and (2) 'lack of resources'.
I am quite satisfied with your reply. In comparison with Blackboard a couple of years ago, this communication channel is already a blessing and an huge improvement. Please continue on this path of openness... :)
Once the rumblings about another Known Issues-list for SafeAssign, Self and PeerAssessment and Portfolio System are getting to the stage of 'perceptible', please let us know. We really appreciate that. ;P
Have a nice weekend.
Regards,
Steve Pang
VU University Amsterdam
Liberty Blackboard Support says:
08 Jul 2010
Could you please detail out AS-146161? We are running into the graded discussion board issue currently.
Patrick Ryan says:
31 Aug 2010
This issue was fixed in 9.1 SP2 under AS-146371.
Michael Jao says:
29 Jul 2010
Hi Patrick,
I'm not able to locate the following keys on your list: AS-144106, AS-144816, AS-144609, AS-139454, AS-146330, AS-144106, and AS-140212. Can you provide more information about them.
Thanks,
Michael Jao
OUSD
Patrick Ryan says:
31 Aug 2010
Good news, all but one of your issues is already released in a 9.1 Service Pack!
AS-144106 - fixed in 9.1 SP2 under AS-145511
AS-144816 - fixed in 9.1 SP2
AS-144609 - just a clone of AS-144816 above
AS-146330 - targeted for 9.1 SP6
I understand that the clones and multiple numbers makes it confusing but often the Resolved Issues or Known Issues lists will have matching/familiar descriptions. Also, the Blackboard Client Support team should be able to confirm cloned AS-numbers if you call and ask. Finally, in the near future you should notice a new column on the table above. It will display linked
AS-numbers that may have been given to you by Client Support. This should help with cross-referencing and reduce the number of comment/questions like yours.
Regards,
Patrick Ryan
Technology Analyst, Product Development
Blackboard, Inc.
Annette Ingram says:
24 Aug 2010
I can't find AS-148779. Any additional details?
Patrick Ryan says:
24 Aug 2010
Annette,
That issue key is for a Support Incident that was eventually given bug numbers. I have found that the issue is currently scheduled for 9.1 SP3 (AS-146818) and 9.0 SP5 (AS-146817).
Regards,
Patrick Ryan
Technology Analyst, Product Development
Blackboard Inc.
24 Aug 2010
Thank you!
24 Aug 2010
I also don't see AS-148226?? Details please?
Patrick Ryan says:
31 Aug 2010
This issue is targeted for 9.1 SP3 under AS-147684
30 Aug 2010
I need some details about AS-147716. This is a level-2 problem, but I was just told that it is scheduled to be fixed in 9.2, and my ticket has been closed. Problem Description: When students are clicking on attached files in content items: "Not Found.ContentThe specified resource was not found, or you do not have permission to access it."
Replacing the files as instructor or administrator solves the problem, as does copying the course. The files work fine for instructors & administrators. This is affecting many of our courses.
Patrick Ryan says:
AS-147716 has a clone for 9.1 SP3 (AS-148579). Release 9.1 SP3 is currently planned for a late Q3 or Q4 release.
31 Aug 2010
31 Aug 2010
Per Hagstrom says:
Zak,
Interesting... we had performance issues with our environment the first week of this Fall semester, we had 1 SQL db server and 1 Win App server, both running in VMware. We determined the 1 App server in VMware is not going to cut it, so we added a second physical App server to load-balance the traffic. Performance is now OK, but we started to get a bunch of reports from
students having trouble accessing all kinds of random things, and usually referring to permission issues. Thinking it had to be to the recent change of having two App servers, we shut down the virtual App server, and the problem seems to have gone away... (physical server handles the load much better)
We have an F5 Load-balancer which is supposed to be setup with cookie persistent connections, but maybe something isn't configured just right? Maybe this has nothing to do with your issue. Or maybe it is the same issue, and maybe setting up multiple App servers make the error happen more frequently?
Do you have multiple App servers?
/ Per
01 Sep 2010
Hi Per! We're a Managed Hosting client (hosted by BB, Inc.). We do have 2 app servers, but the problem is affecting both servers. The problem seems to be caused by copying course materials into other sites - the link to the attached files was being copied, but the files themselves were not copied to the Course Files in the destination course. The error seems to occur when
the course menu in the source site does not exactly match the course menu in the destination site. We're having to re-copy many of our live courses.
03 Nov 2010
Emily Vescogni says:
The column heading of "Fixed in/Planned for" is not clear to me. Does it potentially mean that it was not fixed, though it was planned to be fixed? Are issues regularly moved off the list when they are fixed?
03 Nov 2010
Patrick Ryan says:
Emily,
Issues are not removed from this list when they are fixed. If an issue is targeted for a future release, but later proves too difficult and requires more time, the value in the Fixed In/Planned For field will change when the list is updated. For example, if an issue is targeted for 9.1 SP5 and must be pushed back to SP6, this list will reflect that change.
Let me know if you have further questions,
Patrick Ryan
Product Analyst, Maintenance Experience
Product Development
Blackboard, Inc.
01 Dec 2010
Alex Parker says:
Hi Patrick....now that 9.1 SP3 is available, any news regarding key=AS-147436 and Related Issues=AS-146982? Listed in this article as fix aimed for SP3, but a colleague heard at a Bb RoadMap presentation that this is now scheduled for SP5?
Could you elaborate?
Alex Parker, LJMU
02 Dec 2010
Catherine Hazelrigg says:
Hi,
AS-148959, referenced in our case #808143 appears to be missing from this list.
Thanks,
Catherine
02 Dec 2010
Catherine Hazelrigg says:
Also AS-152359 from case #805601 is missing.
26 Dec 2010
the designation of "unknown" to AS-147431 is interesting and a little saddening since it was "our" bug that is now part of the core product. is there anyone i can send a note to about this designation?
28 Dec 2010
Patrick Ryan says:
Sorry about the confusion but that particular issue was closed as a duplicate of AS-147128 which is targeted for 9.1 SP6. AS-147128 should appear on the re-engineered Known Issues list in a few days.
05 Jan 2011
Denise Terzinski says:
According to the latest Known Issues list for 9.1, AS-146081 and AS-146958 were "planned" for SP4. However, I do not see these on the Resolved Issues list for SP4. Please advise.
Also, has AS-147684 been resolved within a SP or a patch? According to BhB it was targeted for a SP quite some time ago, but I can't find any reference for a resolution.
Thank you.
12 Jan 2011
Not to be a pain, but I have been given AS numbers for SP4 issues earlier in the week and they aren't on the list - when will the SP4 issues start appearing on the list?
11 Feb 2011
From my experience, this list seems to be only for bugs that are not embarassing for BB, Inc. Major bugs (like perhaps yours) and AS-155459 (the YouTube bug) will not appear in this "straw man" list.
19 Jan 2011
Ryan Fuller says:
Trying to find AS-154060 - has it been combined with another issue number? My TSM said it was slated for resolution in SP6.
27 Jan 2011
Anu Badge says:
I am looking for AS-155324 that was released for SP4 Grade Center problem. I am not able to find it. Can anyone tell me where it is?
07 Feb 2011
Jim Clarke says:
The My Calendar issue - AS-155610 is not on this list.
This needs to be added. Also, AS-155459 is not on the list as well (MashUps). This is a critical issue that needs to be fast-tracked.
10 Feb 2011
AS-147236 Assessments (Learning System) The issue can be replicated on 9.0.x and 9.1.x Release 8.0 SP4 Planned for 9.1 SP5 2010/07/08
a diff file attached on related SI.
AS-147333 Assignments (Learning System)
The issue is reproducible on 9.1 and mainline
Release 9.1 HF1 Planned for 9.1 SP5 2010/07/08
These issues appear to have incomplete descriptions. Please add the nature of the problem.
11 Feb 2011
These issues have now mysteriously disappeared from the list. Why the mystery?
Patrick Ryan says:
11 Feb 2011
We don't mean to claim these issues no longer exist. But it was clear that the description is not helpful to anyone. We put these issues back into the queue of issues needing descriptions written. When the issue descriptions have been edited and approved they will be automatically reappear on this list.
Regards,
Patrick Ryan, Maintenance Experience
Jon Shaw says:
21 Mar 2011
Thank you for bringing this resource more to the front. It's great to have something to check on for reference and planning.
I am having a problem viewing the content from two aspects. The text and blocks are running off the right edge of the screen - in Windows Chrome and Firefox.
Also the page appears to be very heavy - it takes a while to scroll down the page and the browser actually goes unresponsive for a couple of seconds when I do.
Looking forward to making more use of this resource. Thanks for your attention and time.
Jie Shen says:
10 Aug 2011
Same experience by me and it is rather difficult to search/browse this page. Is anyone using a better way in accessing information on this page?
Pam Harvey says:
21 Apr 2011
I have a question about the Fixed In/Planned for values. I found a post from Patrick in this list explaining about postponed fixes (e.g., planned for SP5, couldn't get done, Planned For changes to SP6). That makes sense. However, there are a bunch of issues listed here that say Planned for SP1, SP2, SP3. What's up with that? Does this mean they're still outstanding with no
estimate of a fix date?
Patrick Ryan says:
10 Jun 2011
Hi Pam,
Sorry for the delay. You are correct there are some problems with how some of the Fixed In / Planned For values are displayed. The critical information is the Service Pack listed. If an issue is listed as Planned for 9.1 SP3, we should have displayed Fixed in 9.1 SP3. You should consider any issue listed as Planned for SP1, SP2, etc. as fixed.
Regards,
Patrick Ryan
10 Jun 2011
How is AS-160941 different from AS-154396 ?
Patrick Ryan says:
10 Jun 2011
As usual, good catch! This is a symptom of our much improved process for writing Known Issues. The first issue was created on Tuesday and already appears on the Known Issues list! That's great, but because it has not been through triage it hasn't had time to be properly identified as a duplicate. I noted the similarities for the triage team who may close it as a duplicate
issue.
Thanks again,
Patrick Ryan, Maintenance Experience
Jie Shen says:
10 Aug 2011
A couple of anomalies:
“Issue Began” for AS-159321 is “Release 9.1.452.8”, should it be 9.1 SP4?
“Issue Began” for AS-159323 and AS-158874 is “Release 9.1.60000”, should it be 9.1 SP6?
There are also some issues (169 of them last counted) with empty “Fixed In / Planned For”. Does it mean these issues are still to be processed or forgotten?
Travis Cox says:
07 Sep 2011
Issues LRN-28039 (In Google Chrome, Expanded Control Panel Not Accessible) and LRN-30297 (Google Chrome Display Issue With Course Control Panel) appear to be the same?
Travis Cox says:
These two issues appear to be the same?
07 Sep 2011
* LRN-36122 (HTML Tags Appear in the Name Field of Content Items)
* LRN-30587 (Creating a content item with HTML in the "name" field is rendered as text.)
The first is scheduled to be fixed in SP10 and the second is scheduled to be fixed in SP8, so if they are the same and I get to choose, please delete LRN-36122 from this list so the issue is fixed sooner. ;-)
14 Sep 2011
Travis Cox says:
LRN-17074 (Grades uploaded from a spreadsheet to the Grade Center are not correct) indicates the issue began in 9.1 SP5, and fixed in 9.0 SP6.
Should that be an issue beginning in 9.0 SP5, fixed in 9.0 SP6? Or beginning in 9.1 SP5, fixed in 9.1 SP6?
14 Sep 2011
Patrick Ryan says:
Hi Travis,
That issue is in a special circumstance because it was found in 9.1 but also fixed in 9.0. We display the "first fix" on the Known Issues list which is why you see "9.0 SP6" in the table. When this happens, you can approximate a 9.1 fix based on the supported upgrade paths. Since this issue is fixed in 9.0 SP6, and we support the upgrade path from 9.0 SP6 to 9.1 SP6, you can
deduce that the issue is also fixed in 9.1 SP6. After researching this issue internally, I can tell you with certainty that it is fixed in 9.1 SP6.
Regards,
Patrick Ryan
Product Development
15 Sep 2011
Scott Trimmer says:
Patrick,
I think the question is did the issue ever exist in 9.0?
-Scott
19 Sep 2011
Patrick Ryan says:
Scott,
This issue was found to occur in 9.0 in addition to 9.1 where it was reported. It had enough of an impact that we decided to include it in 9.0 Service Pack 6.
-Patrick Ryan
14 Sep 2011
Ada Alicia Martinez Saldivar says:
¡ Hello !
We have 3 services with blackboard, 15 servers in total. A lot of users, a lot of courses. :)
I really want to ask for more assitant for know issues, if you can put for each issue if have a patch, number and date of it.
Another column with impact or level, like tickets in behind, for example: 1 for more important.
It's complicated manipulate manualy, all issues, installed patches, etc.
For us as administrator and for blackboard support, because i need to ask if you have a patch and ask for send us.
Ideally if bbpatch could check online if we need a patch (according to my version and patches applied before) and if it could review online, if this patch exist or release recently, verify if we want download and apply, and do it, could be wonderfull. ( Like Windows or Browsers )
Tks in advance. Ada
ITESM Blackboard Administrator
19 Sep 2011
Patrick Ryan says:
Thanks for writing, Ada.
You certainly have some good ideas about how to improve the Known Issues. We are constantly improving our approach to Known Issues and will carefully consider your suggestions.
Regards,
Patrick Ryan
16 Nov 2011
Mark Radcliffe says:
I agree with Ada's comments. Bb have made large strides in improving this know issues list of the past few years at one time it was essentially worthless. The obvious issue is that when you put all of Bb's problems on one page it becomes completely and utterly unwieldy, which is significant in itself. Sorting and filtering would be great.
What would be great for me personally would be an rss feed. It is basically impossible to keep up with new bugs. If I could subscribe to a feed I could at least get a cursory look at new bugs as they come in and look for ones that affect our instance specifically.
Thanks
18 Nov 2011
John Lane says:
HI Patrick Ryan,
A quick note. At the top of this page you have a warning about updating your internal system. I wasn't sure if you were still updating it or not but thought you should know in case you wanted to either remove it or make it more prominent and update the date stamp.
"8-15-11: We are in the process of updating our internal systems. During this time, you may notice fewer updates to this Known Issues list. Please be patient with us as we complete this update; we expect to resume our normally scheduled updates later this week and will notify readers on this page and the Maintenance Blog."
John Lane
19 Dec 2011
LRN-43469 is identified as LRN-43480 in the fixed issues in 9.1 SP7HF1. http://kb.blackboard.com/display/DOCS/Resolved+Issues+in+Release+9.1+Service+Pack+7+Hotfix+1
Please correct this page.
19 Dec 2011
How can LRN-33737 be fixed in SP7HF1 if LRN-43623 is not fixed? Is a colon not considered a special character?
20 Dec 2011
LRN-34678 is identified as fixed in SP7HF1 on its resolved issues page: http://kb.blackboard.com/display/DOCS/Resolved+Issues+in+Release+9.1+Service+Pack+7+Hotfix+1
Please correct this page (it currently says SP8 above).
21 Dec 2011
I'm told that LRN-40382 and LRN-41585 are "Functioning as Designed", and are not considered Issues. Please remove them from the list.
24 Feb 2012
Jennifer Bryan says:
Hello Everyone. Does anyone know why can't I see the list of known issues? I have tried 2 different browsers and no known issues appear. So I thought I would try the XLS but when I downloaded the spreadsheet -- it was blank. Can someone please tell me what I am doing wrong? *hangs head in shame*
I would appreciate any suggestions as I just launched a pilot group in BB 9.1 and they are pointing things out left, right and centre. That in mind, I want to see if our "problems" are already identified before I log a ticket with Blackboard Support.
Thank you!
Jennifer
24 Feb 2012
John Lane says:
I'm seeing the same problem.
Maybe the good folks at behind.blackboard are at lunch....still! :D
24 Feb 2012
Jennifer Bryan says:
THANK YOU JOHN!!
I feel ten-times better knowing it's not just me. Hopefully lunch doesn't take that long! :-D
27 Feb 2012
John Lane says:
Looks like it's back up! 8')
24 Feb 2012
Patrick Ryan says:
Thank you to everyone that has reported this.
We are aware of an issue in the integration that generates and posts the Known Issues list. The appropriate teams have been notified and are working to correct the issue. We do not have an estimated timeline, but we will work to get this fixed as soon as possible.
Thank you for your patience,
Patrick Ryan
Learn Product Development
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Known Issues in Release 9.1 - Maintenance Center

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