The Karastan Commitment Consumer Assurance Warranty

Transcription

The Karastan
Commitment Consumer
Assurance Warranty
Table of Contents
A Secure Investment
4
Lifetime Limited Manufacturing Defects Warranty for Karastan Broadloom Carpets
5
Lifetime Limited Stain Resistance Warranty Only on Karastan Carpets Made
from Smartstrand® with Dupont™ Sorona® Renewably Sourced Polymer
6
Lifetime Limited Soil Resistance Warranty only on Karastan Carpets Made from
Smartstrand® with Dupont™ Sorona® Renewably Sourced Polymer
8
Lifetime Limited Anti-Static Warranty on Karastan Carpets
10
25 Year Limited Abrasive Wear Warranty on Karastan Carpets
11
25 Year Limited Texture Retention Warranty on Karastan Carpets
13
25 Year Limited Stain Resistance Warranty on Carpet Made from Karastan
Everlast Polypropylene
14
25 Year Limited Soil Resistance Warranty on Karastan Carpets
16
25 Year Limited Fade Resistance Warranty on Karastan Carpets
18
10 Year Limited Abrasive Wear Warranty on Karastan Carpets
19
10 Year Limited Stain Resistant Warranty on Karastan Carpets
21
5 Year Limited Texture Retention Warranty on Karastan Carpets
23
20 Year Full Manufacturing Defects Warranty on Karastan Axminster Rugs
24
20 Year Limited Manufacturing Defects Warranty all other Karastan Woven Rugs
Excluding Studio by Karastan
25
Lifetime Limited Moth And Insect Resistance Warranty on Karastan Rugs
26
10 Year Limited Manufacturing Defects Warranty for Studio by Karastan Rugs
27
General Terms and Conditions of Your Karastan Warranty Karastan’s Limited Liability
28
Disclaimer of Implied Warranties
29
2
Table of Contents
Warranty Exclusions
30
Non-Warranted Carpet Characteristics
32
How to File a Karastan Wear or Manufacturing Defect Claim
34
Karastan Product Warranty Summary
35
How to File a Fiber Producer Stain Protection and/or Abrasion Wear Warranty
38
Homeowner Obligations Under Karastan Warranties
39
Installation Recommendations
40
Cushion Recommendations
41
Karastep Cushion “Life of Home” No-Nonsense Warranty
43
Enhanced Full Performance Warranty
44
Carpet Care
45
Smartstrand Cleaning Guidelines
46
Synthetic Carpet and Rug Cleaning Guidelines
52
Wool Carpet and Rug Cleaning Guidelines
59
3
A Secure Investment
Every Karastan broadloom carpet and area rug is truly a work of art—designed and
crafted to satisfy both the aesthetic and practical demands of the most discriminating
individuals. We believe it is, quite simply, the finest made.
Because of the extraordinary quality, we are confident you will be totally satisfied with
your investment, not only today, but for many years to come. In fact, we guarantee your
satisfaction with our Karastan Consumer Assurance Warranty program.
This exclusive program, as outlined in the following pages, warrants all Karastan
broadloom carpets and area rugs for durability and integrity of design. Please keep this
document, along with other important papers regarding your Karastan carpet or rug
(including your original receipt and cleaning receipts) so that in the unlikely event of a
claim, you will have all of the necessary paperwork easily accessible.
Refer to this document for the specifics of each warranty, and then enjoy the beauty
of your Karastan carpet or area rug, secure in the knowledge that your investment is
guaranteed.
4
Lifetime Limited
Manufacturing Defects Warranty
for Karastan Broadloom Carpets
Karastan warrants, to the original purchaser of products covered under this
warranty, this Karastan carpet against
manufacturing defects for the life of the
Karastan carpet from the original date of
installation provided the carpet is properly installed and maintained according the
Carpet and Rug Institute Residential Installation Standard CRI-105 over cushion
meeting Karastan standards in an owneroccupied, single-family, indoor residence
and subject to your compliance with the
recommended carpet care and cleaning
procedures found in this document.
If, within the warranted period, your carpet is determined to be defective, Karastan will handle such claims as stated in
“Karastan’s Limited Liability” section of
this warranty document and in accordance with the Reimbursement Limitations included in this Section.
What Is Not Covered
The warranty exclusions listed in the sections of this document entitled “Warranty
Exclusions” and “Non-Warranted Carpet
Characteristics” are excluded from this
warranty.
be responsible for, as well as the limitation reimbursement of labor charges.
Reimbursement Limitation
Year 1 - 3
100%*
Year 4
80%
Year 5
70%
Year 6
60%
Year 7
50%
Year 8
30%
Year 9
20%
Year 10 and beyond
10%
*Includes labor costs of up to $2.50 per
yard in years 1 to 3 only.
If the fiber producer warrants this carpet
against pile abrasion wear, refer to the fiber producer warranty information for applicable usage and labor allowance during the years one through five. The fiber
producer warranty will take precedence
over this warranty.
You may be responsible for charges associated with the replacement of any
carpet. The following chart outlines the
reimbursement limitation Karastan will
5
Lifetime Limited
Stain Resistance Warranty
Only on Karastan Carpets Made from Smartstrand® with Dupont™ Sorona®
Renewably Sourced Polymer
Karastan warrants to the original purchaser of SmartStrand® Triexta, with
DuPont™ Sorona® renewably sourced
polymer products covered under this
warranty, Karastan warrants that the surface pile of the SmartStrand® Triexta with
DuPont™ Sorona® renewably sourced
polymer carpet will resist stains from any
food and beverage (including pet urine,
mustard, coffee, herbal teas, household
bleach, provided that household bleach is
not used as a cleaning agent, which will
void the warranty), benzoyl peroxide (a
common ingredient in acne medications),
and other water soluble, non-wax/or nonoil based stains from the date of original
purchase for the life of the carpet, provided the carpet is properly installed and
maintained according the Carpet and Rug
Institute Residential Installation Standard
CRI-105 over cushion meeting Karastan
standards in an owner-occupied, singlefamily, indoor residence and subject to
your compliance with the recommended
carpet care and cleaning procedures
found in this document.
Karastan further warrants to the original
purchaser of products covered under
this warranty for the life of the carpet
from the original date of installation that
if above mentioned stains are saturated
and result in wicking, these stains will
release with additional re-cleaning, pro-
vided that the carpet is properly installed
and maintained according to Karastan’s
recommendations over cushion meeting
Karastan standards in an owner-occupied,
single-family, indoor residence and subject to your compliance with the recommended carpet care and cleaning procedures found in this booklet. Wicking is
defined as a re-appearance of previously
cleaned stains due to liquid remaining
in carpet backing or padding. If, within,
the warranted period, permanent staining should occur that cannot be removed
using recommended methods by a certified carpet-care professional, Karastan
will handle such claims as stated in the
this document.
What Is Not Covered
In addition to the warranty exclusions
listed in the sections of this brochure
entitled “Warranty Exclusions” and
“Non-Warranted Carpet Characteristics”,
also specifically excluded from this warranty is damage or stains caused by
vomit-feces, urine (other than pet urine)
or stains caused by acids or oil-based or
wax-based substances including but not
limited to, tar, shoe polish, paints, lipstick
or mascara.)
Continued on page 7
6
Lifetime Limited
You may be responsible for certain charges associated with the replacement of any
*DuPont™ and Sorona® are trademarks
or registered trademarks of DuPont and
are used under license to Karastan.
Year 1 - 3
100%*
Year 4
80%
Year 5
70%
Year 6
60%
Year 7
50%
Year 8s
30%
Year 9
20%
Year 10 and beyond
10%
This warranty applies to carpet manufactured using SmartStrand® with DuPont™
Sorona® renewably sourced polymer
(triexta) fibers only and does not apply to
nylon or any other fibers.
7
Lifetime Limited
Soil Resistance Warranty
Karastan warrants to the original purchaser
of all SmartStrand® Triexta with DuPont™
products covered under this warranty,
Karastan warrants that your SmartStrand®,
Triexta carpet will not have a “noticeable
color change” (as defined below) due to
deposits of dry soil resulting from normal,
indoor household foot traffic for the life of
the carpet from the original date of installation, provided that the carpet is properly
installed and maintained according to the
meeting Karastan’s standards in an owneroccupied, single-family indoor residence
procedures found in this booklet. Noticeable color change is defined as change
greater than 3 using standardized rating
scales (Gray Scale AATCC Evaluation Procedure 1 or equivalent in the U.S. or via
Test Method 121 in Canada).
What Is Not Covered
listed in the sections of this brochure entitled “Warranty Exclusions” and “NonWarranted Carpet Characteristics”, also
specifically excluded from this warranty
are damage or color changes caused by
materials that permanently destroy dyes
or alter colors; changes in appearance
or color due to burns, pet damage (other
than pet urine), tears, cuts, pulls, shading
or pile reversal, furniture depressions or
athletic equipment.
If, within the warranted period, permanent
noticeable color change should occur that
cannot be removed using recommended
methods by a certified carpet-care profession, Karastan will handle such claims as
stated in “Karastan’s Limited Liability”
section of this warranty document and
in accordance with the Reimbursement
Limitations included in this Section.
Continued on page 9
8
Lifetime Limited
Year 1 - 3
100%*
Year 4
80%
Year 5
70%
Year 6
60%
Year 7
50%
Year 8
30%
Year 9
20%
Year 10 and beyond
10%
This warranty applies to carpet manufactured using SmartStrand® with DuPont™
(triexta) fibers only and does not apply to
nylon or any other fibers.
*DuPont™ and Sorona® are trademarks
or registered trademarks of DuPont and
are used under license to Karastan.
9
Lifetime Limited
Anti-Static Warranty
on Karastan Carpets
Karastan warrants to the original purchaser of products covered under this
warranty that this Karastan carpet will not
generate static greater than 5.0 kilovolts
(using AATCC Test 134-79) for the life of
the carpet from the original date of installation, provided the carpet is properly
installed and maintained according the
procedures found in this booklet. Most
people are unaffected by static of that
degree.
If, within the warranted period, static
greater than 5.0 kilovolts is generated,
Karastan will handle such claims as stated
in “Karastan’s Limited Liability” section
of this warranty document and in accordance with the Reimbursement Limitations included in this Section.
What Is Not Covered
Year 1 - 3
100%*
Year 4
80%
Year 5
70%
Year 6
60%
Year 7
50%
Year 8
30%
Year 9
20%
Year 10 and beyond
10%
yard in years 1 to 3 only
The warranty exclusions listed in the sections of this document entitled “Warranty
warranty.
10
25 Year Limited
Abrasive Wear Warranty
on Karastan Carpets
Most Karastan carpets are covered under a five (5) year limited wear warranty
provided by the fiber producer, with the
exception of Karastan Karalon, Karastan
Kashmere, Everlast, Ultrastrand, Eversoft,
Karastan approved fibers, 100% wool, and
wool blend products, which do not contain
an additional warranty from the fiber producer. For those carpets that are covered
by a five (5) year limited wear warranty
by the fiber producer, the Karastan carpet
is warranted by Karastan for an additional
full twenty (20) years. This Karastan warranty becomes effective at the expiration
date of the fiber producer’s five (5) year
limited wear warranty. If this carpet is not
a wool or wool blend product, and not
covered under a fiber producer wear warranty, Karastan will warrant this carpet for
a full twenty five (25) years.
Karastan warrants to the original purchaser of products covered under this warranty
this Karastan carpet against pile abrasion
wear in excess of 10% for the specified
time period measured from the original
date of installation, provided the carpet
is properly installed and maintained according the Carpet and Rug Institute Residential Installation Standard CRI-105 over
cushion meeting Karastan standards in
an owner-occupied, single-family, indoor
residence and subject to your compliance
with the recommended carpet care and
cleaning procedures found in this booklet.
“Pile abrasion wear” is the loss of fibers
from the pile surface of the carpet.
If, within the warranted period, pile abrasion wear in excess of 10% occurs, Karastan will handle such claims as stated in
this warranty booklet and in accordance
with the Reimbursement Limitations
included in this Section. If the fiber producer warrants this carpet against pile
abrasion wear, refer to the fiber producer
warranty information for applicable usage and labor allowance during the years
one through five.
What Is Not Covered
The warranty exclusions listed in the sections of this brochure entitled “Warranty
warranty.
You may be responsible for certain carpet
and labor charges associated with the
replacement of any carpet. The following
chart outlines the reimbursement limitation Karastan will be responsible for, as
well as the limitation for reimbursement
of labor charges.
Continued on page 12
11
25 Year Limited
on Karastan Carpets
Year 1 - 3
100%*
Year 4
80%
Year 5
70%
Year 6
60%
Year 7
50%
Year 8
30%
Year 9
20%
Year 10 - 25
10%
yd. in years 1 to 3 only.
over this warranty.
12
25 Year Limited
Texture Retention Warranty
on Karastan Carpets
of the covered products under this warranty
that this Karastan carpet will retain its texture, not showing excessive pile crushing
or matting from ordinary foot traffic as a
result of the tufts losing twist for a period of
twenty five (25) years from the original date
of purchase, provided the carpet is properly
installed and maintained according the Carpet and Rug Institute Residential Installation
Standard CRI-105 over cushion meeting
single-family, indoor residence and subject
to your compliance with the recommended
carpet care and cleaning procedures found
in this booklet. “Texture retention” is the
ability of the carpet tufts to retain their
visible shape, as measured by the degree
of bursting, opening, or untwisting of the
tufts at the surface of the carpet. Texture
retention is measured against standardized
rating scales ranging from 5.0 (new or no
change) to 1.0 (severe change). ISO Standard 9405-1990. To perform as warranted,
this carpet must retain a texture rating of at
least 3.0 under warranted conditions.
If, within the warranted period, the texture
retention rating of less than 3.0 occurs under
the warranted conditions, Karastan will handle such claims as stated in “Karastan’s Limited Liability” section of this warranty booklet
and in accordance with the Reimbursement
Limitations included in this Section.
What Is Not Covered
warranty.
be responsible for, as well as the limitation for reimbursement of labor charges.
Year 1 - 3
100%*
Year 4
80%
Year 5
70%
Year 6
60%
Year 7
50%
Year 8
30%
Year 9
20%
Year 10 – 25
10%
13
25 Year Limited
on Carpet Made From Karastan Everlast Polypropylene
Karastan warrants to the original purchaser of products covered under this
warranty that carpets made from Karastan Everlast polypropylene to resist
permanent staining from most common
household food and beverage stains, for a
period of 25 years from the date of original
purchase, provided the carpet is properly
installed and maintained according the
procedures found in this booklet.
The stain resistant treatment will provide
for improved resistance to food and beverage stains as compared to an untreated
carpet of similar construction; however,
no product can protect carpet against all
stains. Stains will be more apparent on
light colored carpet. Stain resistant properties may be affected by exposure to
very hot substances.
If, within the warranted period, permanent staining should occur that cannot
be removed using recommended methods by a certified carpet-care profession,
in “Karastan’s Limited Liability” section of
with the Reimbursement Limitations included in this Section.
What Is Not Covered
listed in the sections of this brochure
entitled “Warranty Exclusions” and
“Non-Warranted Carpet Characteristics”,
also specifically excluded from this warranty are any residual stains which may
occur because of exposure to very hot
substances, damage or residual stains
caused by non-food and non-beverage
substances, including, but not limited to,
pet stains, hair dyes, shoe polish, paints,
in addition to foods and beverages that
contain strongly colored natural disperse
dyes as found, for example, in mustard,
herbal tea, red wine and hot beverages,
as well as substances which destroy
or change the color of carpets such as
bleaches, caustic chemicals, fertilizers, insecticides, and iodine , acne medications,
drain cleaners, plant food, vomit, urine
and feces.
be responsible for, as well as the limitation for reimbursement of labor charges.
14
25 Year Limited
on Carpet Made From Karastan Everlast Polypropylene
Year 1 - 3
100%*
Year 4
80%
Year 5
70%
Year 6
60%
Year 7
50%
Year 8
30%
Year 9
20%
Year 10 - 25
10%
15
25 Year Limited
on Karastan Carpets
that this Karastan carpet will not have a
noticeable color change (as defined below)
due to deposits of dry soil as a result of
foot traffic from normal, indoor household
use for a period of 25 years from the original date of purchase, provided the carpet
“Noticeable color change” is defined as
change greater than 3 using standardized
rating scales (Grey Scales- AATCC Evaluation Procedure 1 or equivalent in the U.S.
or via Test method 121 in Canada).
What Is Not Covered
In addition to the warranty exclusions listed in the sections of this brochure entitled
“Warranty Exclusions” and “Non-Warranted Carpet Characteristics”, also specifically
excluded from this warranty is damage are
color changes from grease, mud, asphalt,
tar, paints, ink, rust, blood, cement, materials that permanently destroy dyes or alter
colors (such as bleaches, acne medications, drain cleaners and plant food), urine,
feces, vomit, appearance or color changes
due to burns, pets, tears, cuts, pulls, shading or pile reversal, fading, furniture depression or athletic equipment.
reimbursement limitation Karastan will be
responsible for, as well as the limitation
reimbursement of labor charges.
If, within the warranted period, permanent
noticeable color change should occur that
cannot be removed using recommended
methods by a certified carpet-care profession, Karastan will handle such claims as
stated in “Karastan’s Limited Liability”
section of this warranty booklet and in accordance with the Reimbursement Limitations included in this Section.
16
25 Year Limited
on Karastan Carpets
Year 1 - 3
100%*
Year 4
80%
Year 5
70%
Year 6
60%
Year 7
50%
Year 8
30%
Year 9
20%
Year 10 - 25
10%
17
25 Year Limited
Fade Resistance Warranty
on Karastan Carpets
that this Karastan carpet will not show a
permanent color change due to exposure
to sunlight or atmospheric contaminants
(including ozone) greater than one unit as
measured by the American Association of
Textile Chemists and Colorists (AATCC)
Gray Scale for standards comparison of
the extent of color differences for a period
of twenty five (25) years from the original
date of purchase, provided the carpet is
properly installed and maintained according the Carpet and Rug Institute Residential Installation Standard CRI-105 over
If, within the warranty period, a color
change due to sunlight or atmospheric
contaminants should exceed the AATCC
Gray Scale criterion, Karastan will handle
such claims as stated in “Karastan’s Limited Liability” section of this warranty booklet and in accordance with the Reimbursement Limitations included in this Section.
What Is Not Covered
warranty.
Year 1 - 3
100%*
Year 4
80%
Year 5
70%
Year 6
60%
Year 7
50%
Year 8
30%
Year 9
20%
Year 10 - 25
10%
18
10 Year Limited
on Karastan Carpets
Most Karastan carpets are covered under a five (5) year limited wear warranty
provided by the fiber producer, with the
exception of Karastan Karalon, Karastan
Kashmere, Everlast, UltraStrand Karalon,
Eversoft, and Karastan approved fibers,
100% wool, and wool blend products,
which do not contain an additional warranty from the fiber producer. For those carpet
that are covered by a five (5) year limited
wear warranty by the fiber producer, the
Karastan carpet is warranted by Karastan
for an additional five (5) years. This Karastan warranty becomes effective at the expiration date of the fiber producer’s five (5)
year limited wear warranty. If this carpet is
not a wool or wool blend product, and not
covered under a fiber producer wear warranty, Karastan will warrant this carpet for
a full ten (10) years.
this Karastan carpet against pile abrasion
wear in excess of 10% for the specified
time period measured from the original
date of installation, provided the carpet
“Pile abrasion wear” is the loss of fibers
from the pile surface of the carpet.
If, within the warranted period, pile abrasion wear in excess of 10% occurs, Karastan will handle such claims as stated in
with the Reimbursement Limitations included in this Section. If this carpet is warranted against pile abrasion wear by the
fiber producer, refer to the fiber producer
warranty information for applicable usage and labor allowance during the years
one through five.
What Is Not Covered
warranty.
chart outlines the amount of the usage
fee for which you will be responsible, as
of labor charges.
19
10 Year Limited
on Karastan Carpets
Year 1 - 3
100%*
Year 4
80%
Year 5
70%
Year 6
60%
Year 7
50%
Year 8
30%
Year 9
20%
Year 10
10%
yd. in year 1only.
over this warranty.
20
10 Year Limited
Stain Resistant Warranty
on Karastan Carpets
NOTE: This warranty applies to carpet
manufactured using polyester fibers only
– not nylon.
that that the surface pile of this Karastan
carpet made from polyester fibers will
resist permanent stains from most common household foods and beverages, for
a period of ten (10) years from the date
of original purchase, provided the carpet
The stain resistant treatment will provide
for improved resistance to food and beverage stains as compared to an untreated
carpet of similar construction; however,
no product can protect carpet against all
stains. Stains will be more apparent on
light colored carpet. Stain resistant properties may be affected by exposure to
very hot substances.
If, within the warranted period, permanent staining should occur that cannot
be removed using recommended methods by a certified carpet-care profession,
in “Karastan’s Limited Liability” section of
What Is Not Covered
listed in the sections of this brochure entitled “Warranty Exclusions” and “NonWarranted Carpet Characteristics”, also
specifically excluded from this warranty
are any residual stains which may occur
because of exposure to very hot substances, damage or residual stains caused by
non-food and non-beverage substances,
including, but not limited to, pet stains,
hair dyes, shoe polish, paints, in addition to foods and beverages that contain
strongly colored natural disperse dyes as
found, for example, in mustard, herbal
tea, red wine and hot beverages, as well
as substances which destroy or change
the color of carpets such as bleaches,
caustic chemicals, fertilizers, insecticides,
and iodine acne medications, drain cleaners, plant food, vomit, urine and feces.
chart outlines the amount of the usage
fee for which you will be responsible, as
of labor charges.
21
10 Year Limited
Stain Resistant Warranty
on Karastan Carpets
Year 1 - 3
100%*
Year 4
80%
Year 5
70%
Year 6
60%
Year 7
50%
Year 8
30%
Year 9
20%
Year 10 10%
yd. in year 1only.
22
5 Year Limited
on Karastan Carpets
of the covered products under this warranty
that this Karastan carpet will retain its texture, not showing excessive pile crushing
or matting from ordinary foot traffic as a
result of the tufts losing twist for a period
of five (5) years from the original date of
purchase, provided the carpet is properly
installed and maintained according the Carpet and Rug Institute Residential Installation
Standard CRI-105 over cushion meeting
single-family, indoor residence and subject
to your compliance with the recommended
carpet care and cleaning procedures found
in this booklet. “Texture retention” is the
ability of the carpet tufts to retain their
visible shape, as measured by the degree
of bursting, opening, or untwisting of the
tufts at the surface of the carpet. Texture
retention is measured against standardized
rating scales ranging from 5.0 (new or no
change) to 1.0 (severe change). ISO Standard 9405-1990. To perform as warranted,
this carpet must retain a texture rating of at
least 3.0 under warranted conditions.
What Is Not Covered
warranty.
Year 1
100%*
Year 2
80%
Year 3
60%
Year 4
40%
Year 5
20%
yd. in year 1 only.
If, within the warranted period, the texture
retention rating of less than 3.0 occurs
under the warranted conditions, Karastan will handle such claims as stated in
23
20 Year Full
on Karastan Axminster Rugs
Karastan warrants, to the original purchaser of the covered products, their
Original Karastan® Collection (700 Series), Ashara® Collection, Samovar®
Collection, Antique Legends™ Collection,
Shapura™ Collection and Axminster Rugs
against manufacturing defects for a twenty (20) year period from the original date
of purchase, provided the rug is properly
maintained in an owner-occupied, singlefamily, indoor residence and subject to
and rug care and cleaning procedures
found in this document.
What Is Not Covered
In addition to the warranty, exclusions
listed in the sections of this brochure entitled “Warranty Exclusions” and “NonWarranted Carpet/Rug Characteristics”
are excluded from this warranty, this warranty also excludes the serging and fringe
on the rug. Excessive force (e.g., vacuum
with beater bar catching and pulling the
fringe, clips used to hang a rug, etc.) applied to the fringe can cause separation
behind the fringe and is not warranted a
manufacturing defect. transferable.
If, within the warranted period, your rug
is determined to be defective, and subject
to the provisions stated in “Karastan’s
Limited Liability” Section of this warranty
document, Karastan will, at Karastan’s
option, repair or replace this rug, with a
product of the same quality and color or a
product of comparable quality and color if
the original product is not available.
24
20 Year Limited Manufacturing
Defects Warranty
all other Karastan Woven Rugs
Excluding Studio by Karastan
Karastan warrants to the original purchaser of the covered product, that this Karastan rug shall be free of any manufacturing
defects for a period of twenty (20) years
from the original date of purchase, provided the rug is properly maintained in
residence and subject to your compliance with the recommended rug care and
Limited Liability” Section of this warranty booklet and in accordance with the
Reimbursement Limitations included in
this Section, Karastan will, at Karastan’s
What Is Not Covered
In addition to the warranty, exclusions
are excluded from this warranty, this warranty also excludes the serging and fringe
manufacturing defect.
You may be responsible for certain charges associated with the replacement of
any rug. The following chart outlines the
amount of the usage fee for which you
will be responsible.
Year 1-3
100%
Year 4
50%
Year 5
20%
Year 6 -20
10%
If this rug is warranted against pile abrasion wear by the fiber producer, refer to
the fiber producer warranty information
for applicable usage allowance. The fiber
over this warranty.
25
Lifetime Limited Moth And Insect
Resistance Warranty
on Karastan Rugs
Karastan warrants to the original purchaser of the covered product this rug
constructed of 100% wool or a wool
blend to resist damage from moths and
insects for the life of the product from the
original date of purchase, provided the
rug is properly maintained in an owneroccupied, single-family, indoor residence
procedures found in this booklet.
rug. The following chart outlines the reimbursement limitation Karastan will be
responsible for.
Reimbursement Limitation for Rugs
Year 1 - 3
100%
Year 4
50%
Year 5
20%
Year 6 and beyond
10%
What Is Not Covered
Exclusions” and “Non-Warranted Carpet/
Rug Characteristics” are excluded from
this warranty.
26
10 Year Limited
for Studio by Karastan Rugs
Karastan warrants to the original purchaser of the covered product, that this
Studio by Karastan rug shall be free of
any manufacturing defects for a period
of ten (10) years from the original date
of purchase, provided the rug is properly
maintained in an owner-occupied, singlefamily, indoor residence and subject to
rug care and cleaning procedures found
in this booklet.
rug. The following chart outlines the reimbursement limitation Karastan will be
responsible for.
Year 1-3
100%
Year 4
50%
Year 5 to 10
20%
What Is Not Covered
excluded from this warranty, this warranty also excludes the serging and fringe
27
General Terms and Conditions
of Your Karastan Warranty
Karastan’s Limited Liability
Provided that you have complied with the
Homeowner Obligations under Karastan
Warranties included in this warranty brochure, Karastan shall have as its entire liability and exclusive remedy the warranty
liability described in this section. Karastan’s liability under this limited warranty
shall be limited to the actual cost of repair
or replacement of a Karastan rug and only
the affected area of the carpet extending
to the nearest wall, doorway, or entrance.
Karastan reserves the right to correct any
defect prior to the carpet being removed,
replaced, or any settlement being offered.
Karastan also reserves the right to correct
any defect prior to a rug being returned.
Upon determination of a valid claim and
that the carpet or rug cannot be restored
by repair, Karastan will arrange a credit
to your retailer equal to a percentage of
the cost of the carpet or rug replacement
only. Credit will be issued based upon the
length of time your carpet has been in
use and according to the prorated schedule set out in the applicable section for
identical or, if identical carpet is not available, comparable carpet of equal value.
The credit will be good only toward the
purchase of new Karastan carpet. Credit
for rugs will be issued for an identical or
comparable rug of equal value. There will
be no cash payment.
Karastan reserves the right to require verification that the carpet or rug is covered
by an applicable warranty, including requiring the original receipt for the proof of
purchase. Karastan also reserves the right
to inspect any carpet or rug for which a
warranty claim has been alleged, using
an authorized Karastan inspector, and has
sole and final determination of whether a
warranty claim exists.
KARASTAN SHALL NOT BE LIABLE FOR
AND WILL NOT PAY CONSEQUENTIAL,
INCIDENTAL, OR SPECIAL DAMAGES OF
ANY KIND WHATSOEVER UNDER THIS
WARRANTY. Some states do not permit
exclusion or limitation of incidental or
consequential damages, so the exclusion
or limitation may not apply to you.
The limited warranty gives you specific
legal rights, and you may also have other
rights, which vary from state to state.
Except for these rights, the remedies
provided under these warranties state
the entire limit of Karastan responsibilities. For additional information regarding
these warranties, please contact your authorized Karastan dealer.
28
Disclaimer of Implied Warranties
NOTWITHSTANDING ANYTHING TO
THE CONTRARY HEREIN, ALL IMPLIED
WARRANTIES WHICH MAY ARISE BY
IMPLICATION OF LAW OR APPLICATION
OF COURSE OF DEALING OR USAGE OF
TRADE — INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE — ARE EXPRESSLY
EXCLUDED. NO WARRANTIES, EXPRESS,
IMPLIED, STATUTORY, OR OTHERWISE,
EXTEND BEYOND THOSE EXPESSLY SET
FORTH IN THIS WARRANTY BROCHURE,
AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED.
By implied warranties, we mean ones that
the law presumes to have been given by
the seller even though they are not set out
in writing. PLEASE NOTE: Some states
do not allow the exclusion or limitation
of incidental or consequential damages,
or limitations on how long an implied
warranty lasts, so the above limitation or
exclusion may not apply to you.
29
Warranty Exclusions
Unless the warranty for your Karastan
product listed in this warranty brochure
specifically and expressly covers any item
listed below, then the Karastan warranties expressly exclude all of the following.
Please note that all references to carpet
shall also include rugs, unless specifically
excluded.
sealing, and seam peaking. Installation
recommendations can be found in this
booklet and comply with the Carpet and
Rug Institute Installation Standard CRI105. Failure to follow the recommended
procedures can cause future problems,
and we are not responsible for any defects
caused by improper installation.
Non-Transferability
Inadequate Cushion Density
These Karastan warranties provided
herein are extended only to the original
purchaser and are not transferable.
These Karastan warranties do not cover
damage to your carpet caused by inadequate cushion density. Cushion of
insufficient density will cause your carpet to wear out prematurely. Cushion
recommendations, including minimum
cushion requirements, can be found in
this booklet. The cushion surface should
be smooth and of uniform density. Failure
to follow the cushion recommendations
may cause future problems, and we are
not responsible for any defects caused by
inadequate cushion.
Owner-Occupied, Single Family Residences
These Karastan warranties apply only to
carpet for owner-occupied, single-family,
indoor residential installations and to carpet purchased by the full time tenant in a
rental dwelling.
First Quality Products
These Karastan warranties apply only to
first quality products only and are not applicable to carpet or rugs sold as second
quality, irregular, used or mill end.
Improper Installation
damage to your carpet caused by improper installation. Examples include, but are
not limited to, wrinkling due to insufficient
stretch, loss of tufts due to improper seam
Improper Cleaning and Maintenance or
Inadequate Care
damage to your carpet caused by improper cleaning, maintenance or cleaning
materials or inadequate care. Your Karastan carpet requires routine cleaning and
maintenance. Maintenance recommendations are listed in this brochure under
“Carpet Care” and should be followed.
30
Warranty Exclusions
All cleaning receipts should be retained.
We are not responsible for problems that
result from improper or inadequate cleaning or maintenance.
Accidents, Abuse, or Abnormal Wear
damage to the product resulting from
accidents or abuse such as staining, soiling, burning, flooding, cutting, damage
caused by pets, and spills excluded from
the applicable stain protection warranty.
Carpet On Stairs, In Bathrooms, and In
Kitchens
damage or appearance changes on carpet
installed on stairs, including stair nosing,
in bathrooms, kitchens, or in areas subject
to other than ordinary normal shoe traffic.
Pad Failure
Problems with Moisture
problems caused by wetting or persistence of excessive moisture, including but
not limited to, mold, mildew, or separation of carpet backing.
Changes in Carpet Color
changes in carpet color resulting from
external causes, such as fading due to
sunlight, ozone, or spills of household
chemicals and other non-food and nonbeverage substances that are excluded
under the applicable stain protection warranty, and the use of non-approved cleaning agents or procedures.
Odors
carpet odors.
defects or damages caused by failure of
the carpet pad. Deterioration of the padding can cause problems with your carpet. Please see the pad manufacturer’s
warranty statement for more information.
Differences in Samples
Outdoor Installation
Geographic Locale
carpet installed outdoors. All carpets
manufactured by Karastan are intended
solely for use as indoor floor coverings
and are not recommended for any other
purpose.
These Karastan warranties apply only in
the United States and Canada.
minor and normal differences between
the color and texture of the retail store
sample and true color and texture of the
actual carpet.
31
Non-Warranted Carpet
Characteristics
Unless the warranty for your Karastan
product listed in this warranty brochure
specifically and expressly covers any item
listed below, then the Karastan warranties expressly exclude all of the following.
Please note that all references to carpet
shall also include rugs, unless specifically
excluded.
treatments will reduce exposure to direct
sunlight.
Appearance Retention
Indentations
All carpets will change in appearance over
time, primarily due to foot traffic. Carpet
in heavy traffic areas will exhibit the most
change. A good-quality cushion will help
extend the carpet’s appearance. Over time
and with use, the tips of the tufts in cutpile carpets will lose some twist, causing
the carpet to bloom. This is normal and
should be expected.
Footprints
Cut-pile carpets will show footprints and
vacuum cleaner marks. Selecting a carpet
with a lower pile height and denser construction will help to minimize this effect.
Furniture or other heavy objects can cause
indentations in your carpet. Furniture
coasters will help distribute the weight of
heavy objects over a larger area. Brushing
the affected carpet area with your fingertips will usually restore the crushed tufts
to their original position.
Matting
Crushing is the compaction of the pile
thickness due to foot traffic or furniture.
Regular use of a vacuum with a beater
bar in high-traffic areas may help reduce
changes in carpet’s appearance.
Entanglement of fibers and tufts of yarn
tips may be caused by a cushion failure;
usually it is due to improper maintenance.
Residue from a spill that was not cleaned
up thoroughly or cleaning residue that
was not rinsed completely will lead to
matting.
Fading or Color Loss
Shading
Crushing
Carpet may slowly lose color over time.
This can be caused by direct sunlight,
ozone, emissions from heating fuels, pesticides, cleaning agents, benzoyl peroxide
and other household items. Care should
be taken when using these items. Window
Shading is a change in pile direction that
results in an apparent change in color due
to the light reflecting in different ways.
Solid color cut-pile carpets will exhibit
this more often than textured or patterned
carpets. This is normal. Severe cases of
32
Non-Warranted Carpet
Characteristics
shading are also known as pooling or
watermarking and can result in permanent pile reversal after installation. No
cause for this is known, and it is usually
confined only to certain areas of an installation. Pooling or watermarking is not
considered a manufacturing defect.
Shedding
Shedding is a normal characteristic of cutpile carpets. It is more apparent in staple
products than continuous filament products. Regular vacuuming using a vacuum
cleaner with a beater bar will remove most
of the loose fibers during the first year.
Filtration Soiling
Dust, dirt, pollen, cooking vapors, and
other airborne pollutants may appear as
dark lines along walls, vents, and doorways. This is usually due to an imbalanced ventilation system that is incapable
of removing the volume of air entering
the room. The excess air escapes through
gaps between floors, walls, and doorways. Professional cleaning may remove
discoloration in affected areas, but the
condition will usually return unless ventilation problems are corrected. Carpet of
any quality will perform the same if subjected to filtration inefficiencies.
Wrinkling or Buckling
Wrinkling may occur after installation
and can be caused by excessive humidity, inadequate cushion, or failure to use
the recommended installation procedures
found in CRI-105, especially relative to
power stretching. A competent installer
can usually correct this problem.
Yellowing
Yellowing can have many causes, such
as BHT (butylated hydroxytoluene) offgassing from rebond pad, yarn lubricants,
over-application of stain-resistant treatments, changes in alkalinity, cleaning solutions, general soiling, and fume fading.
White vinegar applied to a clean white
towel and held on the carpet will indicate
if yellowing can be removed. If this works,
a 10% solution of citric acid applied by a
professional cleaner will usually remove
yellowing. Yellowing is not considered a
Each of these items is characteristic of
carpet and is not considered a manufacturing defect. However, these conditions
can be avoided or minimized by following
the carpet care and installation recommendations included in this brochure.
33
How to File a Karastan Wear or
Manufacturing Defect Claim
If your Karastan carpet does not meet the
standards described in the applicable warranty, follow this procedure to file a wear
or manufacturing defect warranty claim.
First, contact the Karastan dealer who sold
you the carpet in writing and describe the
specific problem. You must be able to
provide a copy of the invoice or receipt
for the carpet. Your dealer will arrange
for an inspection of your carpet. If you are
unable to contact your dealer or do not
receive satisfaction, forward a copy of the
original receipt for proof of purchase and
a description of the condition to the following address:
Karastan Consumer Relations Department
Building B
235 Industrial Blvd.
Chatsworth, GA 30705
Any wear warranties offered by the fiber
producer will precede those offered by
Karastan.
34
Karastan Fiber Brands
UltraStrand
SmartStrand
Lifetime Limited
Lifetime Limited
Lifetime Limited
Lifetime Limited
Lifetime Limited
Antistatic Warranty
25 Year Limited
25 Year Limited
25 Year Limited
Fade Resistance Warranty
Karalon
Lifetime Limited
25 Year Limited
25 Year Limited
25 Year Limited
20 Year Limited
10 Year Limited
10 Year Limited
5 Year Limited
Texture Warranty
Eversoft
Lifetime Limited
20 Year Limited
10 Year Limited
10 Year Limited
Kashmere
Lifetime Limited
25 Year Limited
35
25 Year Limited
25 Year Limited
5 Year Limited
Texture Warranty
Everlast
New Zealand Wool / Wool Blend
Lifetime Limited
Invista Fiber Brands
StainMaster XtraLife
Lifetime Limited
Antistatic Warranty
Lifetime Limited
10 Year Limited
25 Year Limited
10 Year Limited
Texture Warranty
25 Year Limited
7 Year Limited
EverStrand
7 Year Limited
Lifetime Limited
StainMaster Tactesse
10 Year Limited
Lifetime Limited
Antistatic Warranty
10 Year Limited
10 Year Limited
10 Year Limited
10 Year Limited
Texture Warranty
5 Year Limited
Texture Warranty
36
7 Year Limited
7 Year Limited
WearDated Fiber Brands
Wear Dated
7 Year Limited
7 Year Limited
5 Year Limited
Durasoft
7 Year Limited
7 Year Limited
5 Year Limited
Scotchgard
Advanced Repel Technology
10 Year Limited
37
How to File a Fiber Producer Stain
Protection and/or Abrasion Wear
Warranty Form
Your Karastan carpets may be covered
under one or more additional warranties
provided by the fiber producer with the
exception of SmartStrand, Karalon, UltraStrand Eversoft, Kashmere, Everlast, Everstrand, Karastan approved fibers, 100%
wool, and wool blend products, which do
not contain an additional warranty from
the fiber producer. These warranties take
precedence over Karastan warranties. For
more information regarding these additional warranties, please contact your
authorized Karastan dealer. If you do not
receive satisfactory information, you may
contact the appropriate company listed
below directly.
If your carpet is:
Please contact:
Stainmaster® Xtralife®
Invista
Stainmaster® with Tactesse®
Invista
1-800-438-7668
All inquiries
1-800-848-2020
Wear-Dated® Warranty Information
3M
Scotchgard
1-800-433-3296
All inquiries
Wool/Wool Blend
Karastan
Everlast
Karastan
Eversoft™
Karastan
EverStrand Karastan
Karalon™
Karastan
Kashmere
Karastan
SmartStrand
Karastan
UltraStrand
Karastan
All inquiries
1-800-848-2020 for after sales service
Caution: Contact the fiber producer prior to any cleaning attempts. The use of nonapproved cleaning methods or agents will void your stain protection warranty.
38
Homeowner Obligations
Under Karastan Warranties
What You Must Do:
To maintain and protect your coverage
under the terms of these warranties, you
must do the following:
1. Know which warranties apply to your
particular carpet. Warranties are stated
on the backs of samples in the store
at the time of purchase. It is your
responsibility to know which warranties
apply to your carpet.
2. Keep proof of your purchase in the form
of a bill, invoice, or statement from
your Karastan retailer that shows the
price you paid for the carpet (excluding
labor).
3. Install your carpet according to the
recommendations in the “Installation
Recommendations” section of this
brochure, including the guidelines in
the Carpet and Rug Institute Residential
Installation Standard CRI-105, and
maintain your carpet according to
Karastan recommendations in the
“Carpet Care” section of this brochure.
5. Show proof of periodic cleanings by a
certified professional cleaning service.
A bill, invoice, or statement showing
cleaning services will serve as proof of
cleaning.
6. Have a minimum of one (1) professional
cleaning every 12 -18 months using
cleaning products, equipment or
systems specified with the Carpet and
Rug Institute Seal of Approval. Visit
www.carpet-rug.org for a complete list
of certified products.
7. Only clean your carpet with cleaners
specified with a CRI Seal of Approval.
Do not clean your carpet with household
bleach.
Failure to comply with your Homeowner
Obligations will void your Karastan Carpet
warranty.
4. Install
your
carpet
with
the
appropriate carpet cushion meeting
the recommended specifications for
the warranted Karastan carpet and
further explained in the “Cushion
Recommendations” section of this
brochure.
39
Installation Recommendations
Karastan dealers have been carefully
chosen based on their dedication to quality
and their demonstrated ability to provide
superior installation. Improper installation
of your carpet can cause problems that
are not covered by your warranty. The
following
recommendations
outline
minimum standards and are explained
more completely in the industry’s
installation standard CRI-105, which is
available to all Karastan dealers.
Certified Installer Information
Visit karastan.com for more information
on Karastan Certified Installation along
with a listing of Karastan dealers that offer
Certified Installation.
3. Use a Good Quality Cushion. Cushion plays an important role in the
overall performance of your carpet
by absorbing the impact and shock of
foot traffic. Cushion of inappropriate
density, thickness, or construction may
result in accelerated loss of appearance
retention, matting, packing, wrinkling,
buckling, and the separation of the
carpet backing or seams. Cushion
density becomes even more important
in carpets of lower pile weight or
density.
1. AllInstallationsMustBePowerStretched.
After seaming, the installation must be
power stretched in all directions. This
helps prevent buckling and provides
greater stability.
2. Use Seam Sealer on All Seams. All seams
must be sealed by applying a bead of
latex seam sealer to the cut edges. The
seam sealer will lock in the tufts along
the edge of the seam and prevent the
loss of tufts at the seams.
40
Premium Natural Wool
Carpet Cushion Specifications
Product Name: KaraStep Natural
Premium Sponge Rubber
Cushion Specifications
Product Name: KaraStep Ultra 2
Color:
Grey
Density:
8 lbs
Ounce Weight/ Square Yard:
95 oz
+/-5% Manufacturing
tolerance
Thickness:
3/8”
Roll Size:
Sq. Yards/Roll:
Shipping Weight:
6’ x 30”
20
Taupe
Color:
Backing:
Karastan Brand
ID Textron
Roll Size:
42 lbs.
Density, pcf:
Moisture Resistance:
NO
Thickness (in inches):3/8” maximum
Anti-Microbial:
NO
Design Configuration:
Textured/Flat
“R” Value:
NA
98%
Warranty:
Anti-Microbial:
YES
Stain-Stopper™:
YES
Sq. Yards/Roll:
Shipping Weight:
Flammability:
Sound:
“R” Value:
0.63
Warranty:
Life of the Home*
Life of the Home*
Recommended:
Berbers,
Woven,
Tufted Carpet
Recommended for
Radiant-heated flooring:
NO
Installation Methods: karastep - NATURAL
should be installed with the fabric side down
using conventional stretch-in methods, per
CRI-105. Staples can be used around the perimeter of the installation. Seams should be
taped. Conventional pad adhesive can also
be used to hold the cushion in place - again,
around the perimeter. Still tape the seams.
Recommended:
54” X 24’
21 lbs.
15
97.5 lbs.
Pass, DOC FF-1-70
IIC-84 w/carpet
Woven and
Tufted Carpet
Installation Methods: karastep - ultra 2
should be installed using conventional
stretch-in methods. Consult CRI-105.
41
Premium Froth Polyurethane
Product Name: KaraStep Prima
Color:
Roll Size:
Density:
Thickness (in inches):
Moisture
Resistance:
Premium Visco Memory Foam
Product Name: KaraStep Casual
Gold
Color:
6” X 30’
Density:
10 lb/cu. ft.
Thickness (in inches):
3/8”
Roll Size:
Sq. Yards/Roll:
Shipping Weight:
Breathable
Moisture Barrier
Gold
9 lb/cu. ft.
6’ X 30’
20
58 lbs.
Anti-Microbial: YES - Protected by Ultra-Fresh
Sq. Yards/Roll:
Shipping Weight:
Anti-Microbial:
“R” Value:
Warranty:
Recommended:
20
85 lbs.
1.2
Lifetime*
Berber, Woven, Tufted Carpets
Recommended for
Radiant-Heated Flooring:
YES
Installation Methods: karastep - Prima
should be installed with the fabric side down
using conventional stretch-in methods, per
CRI-105. Staples can be used around the perimeter of the installation. Seams should be
taped. Conventional pad adhesive can also
be used to hold the cushion in place - again,
around the perimeter. Still tape the seams.
“R” Value:
Warranty:
Recommended:
13/32”
Moisture
Barrier
YES - Protected
by Ultra-Fresh
2.4
Lifetime*
Berber, Woven,
Tufted Carpets
Recommended for
Radiant-Heated Flooring:
NO
Installation Methods: karastep - CASUAL
should be installed with the fabric side
down using conventional stretch-in methods, per CRI-105. Staples can be used
around the perimeter of the installation.
Seams should be taped. Conventional
pad adhesive can also be used to hold
the cushion in place - again, around the
perimeter. Still tape the seams.
42
Karastep Cushion “Life of Home”
No-Nonsense Warranty
KaraStep Cushions are warranted by
Karastan to the original retail purchaser
to be free from manufacturing defects
in workmanship in both materials and
manufacturing as long as it remains
installed beneath the original carpet and
both carpet and cushion are maintained
according to manufacturer specifications.
Installation includes use on any hard,
flat, smooth, and solid surface including
stairs, stairwells, and landings.
This warranty does not apply to
KaraStep Cushions used in institutional
or commercial settings or any publicly
owned building.
No warranty is made with regard to
performance or condition of any carpet.
Refer to your carpet manufacturer’s
warranty, if necessary.
If your KaraStep cushion fails to meet
Karastan performance standards, Karastan
will replace your cushion with a product
of at least equal value to include shipping,
reasonable cost of labor and carpet
reinstallation costs.
43
Enhanced Full
Performance Warranty
When KaraStep cushion is purchased in
combination with Karastan carpet the
Reimbursement Limitation for the Abrasive
Wear warranty on your carpet is modified.
Karastan carpets come with various
consumer assurance warranties. Our
7-year Full Abrasive Wear Warranty applies
to non-wool fiber, Karastan-branded
carpets that carry a 25-year abrasive wear
warranty, and are installed over a Karastan
cushion. Our Full Performance Warranty
applies to the first 7 years of proration
on Karastan carpet 25-year abrasive wear
usage as outlined in the chart below:
Normal Wear
Warranty 25 Year
Abrasive Wear
Full-Performance
KaraStep Carpet
Cushion
Year
1
100%
100%
2
100%
100%
3
100%
100%
4
80%
100%
5
70%
100%
6
60%
100%
7
50%
100%
8
30%
30%
9
20%
20%
10-25
10%
10%
Karastan
carpets
carry
additional
warranties provided by the fiber and stain
protection producers. These warranties
are not extended and take precedence
over Karastan warranties. Consult your
authorized Karastan dealer for specific
warranty details and procedures regarding
warranty service. All specific warranties
are subject to the definitions described
in the Karastan Residential Consumer
Warranty Brochure, now available online
at Karastan.com.
*Carpets made from wool fiber are
excluded. Please refer to Karastan
Consumer Assurance warranty for details
on carpets made from wool. Available at
Karastan.com.
44
Carpet Care
The remaining provisions in the booklet provide information and guidelines regarding the
proper care, maintenance, and cleaning of your Karastan carpet or rug. Please contact the
fiber producer prior to any cleaning attempts. The use of non-approved cleaning methods
or agents will void your stain protection warranty.
45
Smartstrand Cleaning
Guidelines
A) Stain Removal
Please contact the fiber producer prior to
any cleaning attempts. The use of nonapproved cleaning methods or agents will
void your stain protection warranty.
• Treatment of the affected area should
begin immediately upon discovery. The
more time that elapses before treatment,
the more difficult a stain will be to remove.
• First, scrape food spill gently with a
spoon or dull knife, removing as much
solid material as possible.
• Try to remove stains with warm water
only. If stain cannot be removed with a
warm wet cloth, or warm water extraction,
apply a low-residue carpet spot remover
with the Carpet and Rug Institute Seal of
Approval to the stain.
• Working from outer edge toward the
center to avoid spreading. Blot with a
clean cloth or paper towel. Do not rub or
scrub. Continue to spray and blot until the
stain is gone. Do not over-saturate carpet;
use small amounts of solution and blot
frequently.
• Important: Do not use any cleaner with a
pH of 10 or higher. Before using, always
test cleaners on a small, non-visible area
for any discoloration of the pile.
• Abnormally large or excessive stains may
require hot water extraction method.
Professional cleaning is recommended.
• If stain returns—a condition known as
“wicking”—simply repeat stain removal
procedures, paying special attention to
blotting and removal of all moisture.
B) Regular Vacuuming
Most dirt, and even dust, takes the form
of hard particles. When left in the carpet,
these gritty, sharp particles abrade the
pile of the carpet. Regular vacuuming not
only prolongs the life of the carpet but
will enhance its appearance as well. Most
soiling in carpet is of the dry particle type,
which can be removed with a vacuum
cleaner.
• Vacuum high-traffic areas daily, mediumto-high traffic areas twice weekly, and the
entire house at least once a week.
• Use a vacuum with a rotating brush or
beater bar. Change the bags often and
check the beater bars for burs and gouges
to prevent damage to the surface of the
carpet. However, please note that carpet
with thick loop pile, and shag/cabled
construction may become fuzzy or worn
with use of a beater bar vacuum. Karastan
recommends the use of a suction-only
vacuum for these carpet constructions.
46
Guidelines
C) Additional Recommendations
• Use of mats or runners at all home
entrances and on uncarpeted areas
adjacent to carpet will reduce soil and
moisture in traffic areas. Clean mats
and any other rugs placed over carpet
regularly.
for a complete list of certified products.)
Periodic cleaning by a certified carpet
care professional using the hot water
extraction method will refresh carpet
appearance.
• Karastan recommends using furniture
coasters to distribute the weight of
heavy items, especially on furniture with
wheels. Use a protective barrier between
the wheels and the carpet.
• The most-used areas — entrances,
doorways, traffic lanes and in front of
chairs—will collect dirt faster than other
areas. Clean these areas as soon as they
begin to show soil. This will stop dirt
from spreading and will extend the time
between professional cleanings.
• To extend the beauty of your carpeting,
close drapes or blinds during hours of
direct sunlight.
Using a Cleaning Method Other Than
Those Approved by the fiber producer
Will Void Your Stain Protection Warranty.
•E
xercise extreme caution with all
bleaches, tile cleaners, mildew removers,
oven cleaners, drain openers and plant
food. These are strong chemicals that
can permanently discolor or dissolve
carpet fibers.
Your new Karastan carpet or rug
represents a substantial investment
and, like all fine furnishings, requires
proper care to maintain its beauty. That
is why we recommend that you follow
this maintenance guide to protect your
investment. Regular cleaning, with the
right equipment, will prolong the life of
your carpet and assure many, many years
of enjoyment.
D) Cleaning Recommendations
• Even with regular vacuuming, soil
particles and oily dirt will cling to carpet
fibers. Foot traffic drives these particles
and dirt deep into the carpet. Karastan
recommends professional hot water
extraction every 12 to 18 months using
cleaning products, equipment or systems
that carry the Carpet and Rug Institute
Seal of Approval. (Visit www.carpet-rug.org
47
Guidelines
Stain
Order of Treatment
Step 1
Step 2
Step 3
Alcoholic Beverages
1
2
–
Bleach
1
2
–
Blood
1
2
–
Butter
3
2
–
Candle Wax ††
–
–
–
Chewing Gum
4
3
–
Chocolate
2
3
–
Coffee
1
2
3
Colas and Soft Drinks
1
2
–
Cooking Oils
3
2
–
Cream
2
3
–
Egg
2
–
–
Floor Wax
3
2
–
Fruit Juice
1
2
–
Furniture Polish
3
2
–
Gravy and Sauces
5
2
3
Ink (Fountain Pen)
1
2
–
48
Guidelines
Stain
Order of Treatment
Step 1
Step 2
Step 3
Ink (Ball Point)
3
7
2
Ink (Felt Tip)
5
2
6
Ketchup
5
2
–
Lipstick
3
2
–
Mercurochrome
2
10
–
Milk
5
3
2
Mustard
2
–
–
Nail Polish
6
3
–
Oil and Grease
3
2
–
Paint (Latex)
1
2
3
Paint (Oil)
9
3
2
Rust
3
2
8
Salad Dressing
2
3
–
Shoe Polish
3
2
–
Soot
3
2
–
Tar
3
–
–
Tea
1
2
3
49
Guidelines
Stain
Order of Treatment
Step 1
Step 2
Step 3
Urine (Fresh)
1
2
–
Urine (Old)
1
2
10
Vomit
2
–
–
Wine
9
1
2
Unknown Material
3
10
2
†† Absorbent paper and hot iron
You will need the following items for spot
cleaning. The numbers are keyed to the
stain, and all should be used in the recommended sequence. Some stains may
require professional cleaning based on
the age of the stain.
1. Cold water 2. Detergent solution a. Mix one teaspoon of clear dishwashing liquid with a cup of warm (not
hot) water.
3. Ammonia solution
a. Mix one tablespoon of clear household ammonia (3% solution) with 1/2
cup of water.
4. Solvent a. A dry cleaning solvent (available at
grocery, drug and hardware stores)
such as Carbona or Energine
5. Ice
a. Chill with ice cubes in a plastic bag.
Shatter residue, pick or scrape off
and vacuum.
6. Vinegar solution a. Mix 1/3 cup of white vinegar with 2/3
cup of water.
7. Warm water (not hot) 8. Clear nail polish remover (preferably
acetone)
50
Guidelines
9. Alcohol or methylated spirits mineral
turpentine 10. Rust remover
11. Absorbent powder. (e.g., salt, talc or
proprietary absorbent powders) 12. Absorbent cleaner. (e.g., Host®)
51
Synthetic Carpet and Rug
Cleaning Guidelines
1. Vacuuming
Carpets receive a terrific beating in ordinary use—pounding traffic, dirt, grit, dust,
oily cooking vapors and spills of all descriptions. The dry soils can be removed
and prevented from building up to an unsightly level by frequent vacuuming with
a good machine.
For cut pile carpet, we strongly recommend a vacuum cleaner with a rotating
beater bar, which agitates the carpet pile
and mechanically loosens soil for the vacuum to remove. Those without this feature
remove surface dirt well but often leave
imbedded soil, which damages the carpet
fiber by abrasion. Additionally, matting or
packing will occur in high traffic areas if
the carpet pile is not sufficiently agitated
or lifted. For sisal and berber textures, we
recommend a vacuum with suction only
to avoid damaging the loops.
For higher pile shag carpets, we recommend a vacuum cleaner with a strong suction. A canister type vacuum with a power
head works best. Rollers on the canister
head should be at the back. Front rollers
do not allow for ease of vacuum. We do
not recommend and upright vacuum with
a beater brush.
For rooms with light traffic, vacuum the
traffic lanes twice weekly and the entire area once weekly. Those areas with
heavier traffic require that traffic lanes be
vacuumed daily and the entire area twice
weekly. Up to three passes of the machine
will suffice for light soiling, but five to
seven passes are necessary for heavily
soiled traffic areas.
Some tips for more effective vacuuming:
Make sure the belt is in good condition
and that the beater actually rotates when
in contact with the carpet.
Height adjustment is correct when the
beater contacts the pile enough to vibrate
the carpet lightly several inches away
from the machine, but not enough to
cause a significant slowing of the motor.
Never allow the soil bag to become over
half full, or efficiency will suffer. Vacuuming across the traffic pattern occasionally,
rather than in the traffic direction, will
help prevent matting. Please follow standard vacuuming guidelines for synthetic carpet.
2. Cleaning Carpets
While vacuuming is sufficient to remove
most dry soil, the oily soil coming from
cooking vapors, air pollution, and elements tracked from the street, presents
a different type problem. These particles
of oily soil deposited on carpet fibers
can cause gradual but significant dulling
of delicate pastel colors; the color is not
52
Cleaning Guidelines
lost but hidden under the film. If this type
soil is allowed to accumulate, it literally
glues the pile fiber together resulting in
matting, packing or ridges and begins
to attract and also hold the dry soil. This
is the reason cleaning is so important
when dulling of the color is first noticed.
If allowed to remain too long, it becomes
gummy and difficult to remove. Practice
extreme care in vacuuming your area
rugs ... particularly at the fringe. It is best
to avoid use of a vacuum cleaner with a
beater bar in this area of the rug because
of the possibility of catching the fringe in
the cleaner. This can cause separation of
the weaving behind the fringe and can
damage the rug. (This occurrence is not
considered a manufacturing defect.)
3. Cleaning Methods
Those Approved by the Fiber Producer
Will Void You are Stain Protection Warranty.
Please contact the fiber producer prior to
any cleaning attempts. The use of nonapproved cleaning methods or agents will
void your stain protection warranty.
Several methods of cleaning produce
satisfactory results, but one point is universal — clean the carpet or rug before
it becomes too unsightly; the cleaning
chore will be easier and more successful.
Some of the methods found acceptable
are detailed here. However, each has
limitations, which should be considered.
Contact your local Karastan dealer or the
appropriate fiber producer for additional
information.
Method
Dry Powder
Uses absorbent particles worked into
the pile with machine and removed by
vacuum.
Professional or do-it-yourself.
Dry Foam and Absorbent Pad
Fluffy detergent foam worked into pile by
variety of machines, dried residue vacuumed out.
Professional use only.
Characteristics: Uses no water, little skill
required. Carpet ready for use immediately. Sometimes hard to remove all cleaning
residues from deep pile. Not always effective for areas which may be heavily soiled
or matted.
Little water, dries fast. Cleans surface well.
Over brushing can damage some carpets.
53
Cleaning Guidelines
Steam Cleaning (Hot Water Extraction)
Professional or do-it-yourself.
Characteristics: Extraction of cleaning solution and soil leaves little residue, no pile
damage. Caution needed to prevent over
wetting. Avoid use of too much detergent;
follow up with plain water. Recommended
for all carpet types. Most effective when
performed by a professional using an external “hot water” extraction unit.
Carpet pilating or grooming should be
incorporated with all professional cleanings. Use of a professional pile lifter vacuum may be effective in restoring matted
or ridged carpeting.
Caution: The Rotary Brush Wet Shampoo
method is not recommended for residential carpet, as damage can result. In addition, some do-it-yourself products in aerosol cans can cause rapid resoiling due to
excessive residues. Test on a scrap first; if
the dried product feels sticky do not use
it. Avoid all cleaning agents containing
optical brighteners (fluorescence) such as
those found in many laundry detergents
and some carpet cleaning systems.
4. Stain Removal
No carpet is stain proof; although many
are treated to be stain resistant, giving
you time to act. Immediately after a stain
or spill occurs, absorb as much liquid as
possible with paper towels, etc., replacing
as they become saturated. Use a blotting
action, never a scrubbing motion, to prevent fuzzing the carpet surface.
If your carpet is warranted under Scotchgard, Invista, or Solutia stain protection
warranty, consult the 800 number listed
in the Stain Protection section of this brochure.
Those Approved by the Fiber Producer
Will Void Your Stain Protection Warranty.
If one of the above brands does not
warrant your carpet, the following rules
should be observed for spot removal:
• Treatment of the affected area should
begin immediately upon discover. The
more time that elapses before treatment, the more difficult a stain will be to
remove.
• First, scrape food spill gently with a
spoon or dull knife removing as much
solid material as possible.
• Apply low residue carpet spot remover
that has obtained the Carpet and Rug
Institute Seal of Approval to the stain.
54
Cleaning Guidelines
• Abnormally large or excessive stains may
require hot water extraction method.
Professional cleaning is recommended.
• Important – Do not use any cleaner with
a PH of 10 or higher. Always test cleaners on a small non-visible area for any
discoloration of the pile before using,
Karastan recommends that you use
products that are non-toxic and leave no
soapy residue.
5. Cleaning Recommendations
• Even with regular vacuuming, soil particles and oil, dirt will cling to the carpet
fibers. With foot traffic, these particles
and oily dirt are driven deep into the
carpet. We recommend professional hot
Stain
water extraction every 12 – 18 months
using cleaning products, equipment
or systems that carry the Carpet & Rug
Institute Seal of Approval (Visit www.
carpet-rug.org for a complete list of
certified products.) Periodic cleaning
using the hot water extraction method
performed by a certified carpet care professional will refresh carpet appearance.
• The most used areas, such as entrances,
doorways, traffic lanes, and in front of
chairs will collect dirt faster than other
areas. Clean these areas as they begin
to show soil. This will stop dirt from
spreading and will extend the time between professional cleaning.
Order of Treatment
Step 1
Step 2
Step 3
Alcoholic Beverages
1
2
–
Bleach
1
3
–
Blood
1
2
–
Butter
4
2
–
Candle Wax
5
4
–
Chewing Gum
5
4
–
55
Cleaning Guidelines
Stain
Order of Treatment
Step 1
Step 2
Step 3
Chocolate
2
3
6
Coffee
1
2
4
Colas and Soft Drinks
7
2
–
Cooking Oils
4
2
–
Cream
2
4
–
Egg
2
–
–
Floor Wax
4
–
–
Fruit Juice
1
2
–
Furniture Polish
4
2
3
Gravy and Sauces
7
2
–
Ink (Fountain Pen)
1
2
–
Ink (Ball Point)
4
9
2
Ink (Felt Tip)
7
2
8
Ketchup
7
2
–
Lipstick
4
2
–
Mercurochrome
2
3
6
Milk
7
4
2
56
Cleaning Guidelines
Stain
Order of Treatment
Step 1
Step 2
Step 3
Mustard
2
–
–
Nail Polish
8
4
–
Oil and Grease
4
2
–
Paint (Latex)
2
3
4
Paint (Oil)
9
4
2
Rust
4
2
10
Salad Dressing
2
4
–
Shoe Polish
4
2
–
Soot
4
2
3
Tar
4
–
–
Tea
1
2
4
Urine (Fresh)
1
2
–
Urine (Old)
2
3
6
Vomit
2
–
–
Wine
11
1
2
Unknown Material
4
12
2
57
Cleaning Guidelines
TYPE OF TREATMENT
Please contact the fiber producer, if applicable, prior to any cleaning attempts. The
use of non-approved cleaning methods
or agents will void your stain protection
warranty.
You will need the following items for spot
cleaning. The numbers are keyed to the
stain, and all should be used in the recommended sequence. Some stains may
require professional cleaning based on
the age of the stain.
1. Cold water 2. Detergent solution
a. Mix one teaspoon of clear dishwashing liquid with a cup of warm (not
hot) water.
3. Ammonia solution
b. Mix one tablespoon of clear household ammonia (3% solution) with
1/2 cup of water.
5. Ice d.Chill with ice cubes in a plastic bag.
Shatter residue, pick or scrape off
and vacuum.
6. Vinegar solution
e. Mix 1/3 cup of white vinegar with 2/3
cup of water.
7. Warm water (not hot) 8. Clear nail polish remover (preferably
acetone)
9. Alcohol or methylated spirits mineral
turpentine
10. Rust remove
11. Absorbent powder. (e.g., salt, talc
or proprietary absorbent powders). 12. Absorbent cleaner. (e.g., Host®).
4.Solvent
c. A dry cleaning solvent (available at
grocery, drug and hardware stores)
such as Carbona or Energine.
58
Wool Carpet and Rug Cleaning
Guidelines
1. Vacuum regularly
3. Cleaning Recommendations.
The most important maintenance step is
proper vacuuming. Regular and thorough
vacuuming at least once a week and more
often in heavy traffic areas will remove
soil and dirt particles before they become
embedded into the pile of the carpet. Remember, you cannot over vacuum, and
vacuuming should begin the day the carpet is installed.
Professionally clean as required, usually not more than once every one or two
years. We recommend a “Woolcare Specialist” certified by ASCR. Call 800-2727012 for a professional cleaner near you.
2. Spot and Spill Removal - Remove spills
immediately
One of the most crucial areas of carpet
maintenance is removal of spots and
spills. Acting quickly when anything is
dropped or spilled and always having the
necessary cleaning material at hand are
of the utmost importance.
The recommended method is to blot up
liquids with white paper towel, absorbent
cloth, or Absorb-It™. Scoop up solids
with the end of a knife or spoon and then
treat the spot according to the cleaning
instructions guide. Apply spot removal
agent to clean towel or cloth, not directly
to the spot. Use small quantities at a time.
Always work inwards from the edge to
prevent spreading. Do not rub, as this
may cause the spot to spread or distort
the pile. Do not over-wet the carpet pile.
Afterwards, blot as dry as possible with
clean towel, then cover with Absorb-It or
paper towels, and let dry.
Wool Wisdom
• Frequent vacuuming is a wool carpet’s
best friend.
• An upright or canister type vacuum with
a rotating beater bar/brush is the best
type for cut pile carpet.
• A suction-only vacuum should be used
for loop pile Berber carpets to prevent
excessive fuzzing. Vacuum cleaning dust
bag should be emptied when half full.
• Exercise prevention maintenance by
placing absorbent mats at the most frequently used entrances to your home.
Change or launder when these mats
become dirty. Filters in your heating
and air conditioning systems should be
changed regularly.
• Clean traffic lanes and in front of frequently used chairs periodically with an
absorbent powder (such as Host,® Capture,® and Dri-Matic®).
59
Wool Carpet and Rug Cleaning
Guidelines
• Keep a WoolClean Carpet Spot Removal
Kit on hand for quick response to spills
and accidents available at your local
Karastan Retailer or at Karastan.com.
• When having your wool carpet professionally cleaned, use a reputable company and check references.
CLEANING AGENTS FOR SPOT REMOVAL
Detergent Solution
Mix one teaspoon of clear dish washing
liquid or detergent powder (containing no
bleaches or strong alkalies) with a cup of
warm (not hot) water. This solution must
be well rinsed with clear water. WoolClean
Spot Remover #1 is part of the WoolClean
Spot Removal Kit
Do not apply stain repellent treatments,
which contain any silicone because they
tend to accelerate carpet soiling. (Some
carpet manufacturers do not accept responsibility for complaints where such
treatments have been used.)
Always pre-test a cleaning agent in an inconspicuous place, such as under a piece
of furniture or in the corner of the room,
to insure that it does not remove color.
Please contact the fiber producer for your
Karastan carpet prior to any cleaning attempts. The use of non-approved cleaning methods or agents will void your stain
protection warranty.
Absorbent Cleaners:
Host®, Capture®, Dri-Matic®
WARNINGS
Some chemicals are hazardous (corrosive,
flammable, toxic, etc.) and should be used
with great care, strictly in accordance with
their use and safety instructions.
Do not apply solvent-containing products
or Dry Spot Remover #2 to bonded carpets
(carpets that are not tufted or woven, but
where the pile is bonded to the backing).
When applying Dry Spot Remover #2 or
other solvent-containing products, have
the work area well ventilated.
60
Notes
61

The Karastan Commitment Consumer Assurance Warranty

Transcription

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