CAR RENTAL SHOW - Attend an Event

CAR
RENTAL
SHOW
the global marketplace
for the car rental industry
april 7-8, 2014 / rio all-suite hotel & casino / las vegas
Event Guide
IN CONJUNCTION WITH
BROUGHT TO YOU BY
CarRentalShow.com / (800) 576-8788
The Bluebird Users Conference.
“ I found the Conference extremely valuable. The talks were great, but the breakout sessions
were extremely valuable in helping me further utilize the software and help improve the
efficiency at our locations. I learned a lot about developing a social media strategy and I was
made aware of quite a few modules available to further streamline our back office processes.”
Justin Bird, Information Systems & Technology Manager
Budget Southern California
Conference attendees get personal attention from Bluebird President,
Angela Margolit (left).
Another reason why we are
the Global Value Leader in
Car Rental Software.
“ Software companies like to highlight themselves over others, but Bluebird takes the
approach of saying, “What can we do to be better?” The 2013 Users Conference in
Chicago proved Bluebird’s dedication to their customers. Key developers sat down
with owners and operators, and we connected on both sides of the software
interface. It’s this integration that keeps Bluebird the best software for the industry.
Attendees were able to connect with developers, vendors, and current software
users. From my experience, I'm ecstatic to have such a dedicated company behind
my business.”
Jenn Romanowski, Controller
Dollar/Thrifty Morristown, NJ
At Bluebird, we take pride in the way we treat our customers. We don’t just sell you our product and
then disappear. We do everything in our power to help your business succeed. To that end, we offer a
variety of ways for you to learn how to get the most out of our software – from monthly classes at our
home office to weekly webinars to online tutorials.
And then there is our signature event – the biennial Users Conference,
which was held most recently this past September in Chicago. The
conference was attended by our customers from all over the country and
the world, coming from as far away as South Africa. This informative
event allows customers to meet and exchange ideas with fellow users,
see new products offered by our vendors, and hear about Bluebird’s latest
innovations. Attendees are able to provide direct feedback and influence
the direction our product development will take. Because when our
customers talk, we listen.
Wouldn’t you rather be with a company
that cares if you succeed?
Call 800.304.5805 today.
The Global Value Leader in Car Rental Software
200 Mineral Springs Drive, Dover, NJ 07801 USA
973.989.2423 • 800.304.5805 • [email protected]
www.barsnet.com
COME
T
SEE US HA
BOOT
407
Table of Contents
4
6
8
10
14
20
List of Exhibitors 22
Exhibit Hall Floor Map 23
Facility Map 24
Exhibitor and Sponsor Listings 26
General Information 44
Schedule At-A-Glance
Sponsors
Welcome
Special Features
Full Schedule
List of Speakers
2
Schedule at-A-Glance
Sunday, April 6, 2014
4:00pm - 7:00pm
4:30pm - 5:30pm
5:30pm - 7:00pm
4:15pm - 5:10pm
ACRA Update and Interactive
Panel Session
Miranda Ballroom
REGISTRATION OPEN
Salsa Registration Desk
5:15pm - 7:15pm
Sponsored by
Tuesday, April 8, 2014
WELCOME COCKTAIL RECEPTION
Sponsored by
9:00am - 10:00am
7:30am - 3:00pm
Sponsored by
8:00am - 9:30am
Engineering High Performance
Miranda Ballroom
Sponsored by
Sponsored by
*Session will begin at 8:30am.
Salsa Registration Desk
FIRST TIMERS’ ORIENTATION
9:40am - 10:35am
ROUNDTABLE DISCUSSIONS
Miranda Ballroom
LUNCH ON OWN
10:35am - 10:55am
OPENING KEYNOTE ADDRESS
Sponsored by
11:00am - 11:55am
Sponsored by
CONCURRENT SESSIONS
Five Signs of a Healthy Sales Culture
Palma F
How Pricing, Volume, Performance and
Redesigns Impact Residual Values
Amazon M
3:00pm - 3:15pm
12:00pm - 3:00pm
Sponsored by
3:05pm - 4:00pm
4
4:00pm - 5:25pm
CONCURRENT SESSIONS
Robots at My Rental Counter: How the
Next Generation of Rental Technology Can
Automatically Increase Rates, Improve
Cash Flow and Earn Repeat Business
Palma F
Is an Affiliate System Right for Your
Business?
Amazon M
GENERAL SESSION
Legal and Legislative Update:
Law and Disorder
Miranda Ballroom
Amazon Ballroom Foyer
3:15pm - 4:10pm
EXHIBIT HALL OPEN AND NETWORKING LUNCH
Amazon Ballroom
NETWORKING BREAK
Sponsored by
CONCURRENT SESSIONS
Are You Prepared for the 2014 Tax Hit?
Palma F
Using Big (and Small) Data to Grow
Your Business
Amazon M
The Future of Auto Rental: From Global
to Local
Miranda Ballroom
2:05pm - 3:00pm
NETWORKING BREAK
Amazon Ballroom Foyer
OFFICIAL START OF CAR RENTAL SHOW
1:00pm - 2:00pm
CONCURRENT SESSIONS
Critical Components to Loss of Use Recovery
Palma F
How to Combat Credit Card Fraud and
Identity Thieves
Amazon M
Sponsored by
12:00pm- 1:00pm
BREAKFAST KEYNOTE ADDRESS
REGISTRATION OPEN
Palma F
10:00am - 12:00pm
REGISTRATION OPEN
Salsa Registration Desk
Fleet
Services
Monday, April 7, 2014
8:00am - 7:15pm
Sponsored by
Palma F
(Exclusively for Car Rental Show
Exhibitors and Suppliers)
EXHIBIT HALL OPEN AND EVENING RECEPTION
Amazon Ballroom
CAR RENTAL MARKET ANALYSIS SEMINAR
Amazon M
GENERAL SESSION
RUSSELL BRUNO AWARD PRESENTATION AND
CLOSING SPECIAL SEMINAR
Prepaid Reservations: A Path Forward
Miranda Ballroom
5:30pm - 7:30pm
EXHIBIT HALL OPEN AND FAREWELL RECEPTION
Amazon Ballroom
Sponsored by
Sponsors
Lead Sponsors
Premier Sponsors
Fleet
Services
Industry Sponsors
General Sponsors
Association Sponsors
6
Media Sponsor
GPS TRACKING SOLUTION FOR THE
RENTAL CAR MARKET.
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andOverdueVehicles
•IncreaseCashandDebitCardRentals
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•ReduceInventoryTrackingCosts
•ImproveOperationalEfficiency
ForMoreinformationpleasecontact:1-800-557-1449 ext. 2863 Email: [email protected]
orvisitusatwww.EnfoTrace.com
Experience Tangible Results!
Scan this code with your Smartphone’s QR Code
Reader app to see how GPS devices can protect
your business.
©2013 Spireon, Inc. All Rights Reserved.
Welcome
IN CONJUNCTION WITH
BROUGHT TO YOU BY
Auto Rental News Magazine Team
Welcome to the 2014 Car Rental Show!
Along with our partner, the American Car Rental Association (ACRA), we look forward
to presenting the 19th annual Car Rental Show being held at the Rio All-Suite Hotel &
Casino. Are you ready?
Over the last 19 years, the Car Rental Show has grown to be the annual meeting place
for the international auto rental community. Nowhere else in the world will you find
an event geared exclusively toward the auto rental industry. Car Rental Show offers a
combination of sales and marketing tactics, legal and legislative information, business
expansion ideas and networking opportunities.
As our audience continues to grow, so does our programming. This year you’ll get
details on combatting credit card theft and factors that affect residual values. You’ll
also walk away with fresh new ideas for determining whether affiliate systems are
right for you and improving your sales performance.
It’s clear that the car rental community in North America and abroad view the Car
Rental Show as the must-attend event to better their businesses, share solutions,
reconnect with industry friends and create new alliances.
Ed Bobit
Chairman
Ty Bobit
President and CEO
Sherb Brown
Vice President and Group Publisher
Joni Owens
Associate Publisher
Bob Brown
Associate Publisher and
Great Lakes/Detroit Sales Manager
Chris Brown
Executive Editor
Amy Winter
Associate Editor
Car Rental Show Events Team
Michelle Mendez, CMP
Director of Events
This year promises to be another fantastic year at the Car Rental Show, but don’t
take our word for it. Let our lineup of speakers, seminars and networking events
speak for themselves.
Event Manager
Irene Gruen
I would like to thank all of the Car Rental Show sponsors, partners and exhibitors, as
well as the speakers who have contributed their time, experience and knowledge.
Please take a moment to meet with exhibitors during hall hours, as they are
committed to connecting with you in this unique marketplace.
Event Marketing Manager
I look forward to meeting all of you and I wish you a productive and enjoyable time
in Las Vegas!
Event Assistant
Sincerely,
Sherb Brown
Vice President & Group Publisher
Bobit Business Media
8
Courtney Silbiger
Kaity Couch
Conference Manager
Lorena Cardenas
The Car Rental Show
is a production of
3520 Challenger Street
Torrance, CA 90503
(800) 576-8788
www.CarRentalShow.com
Special Features
Exhibit Hall Hours
Monday, April 7 / 5:15pm - 7:15pm
Exhibit Hall Open and Evening Reception
Sponsored by
Tuesday, April 8 / 12:00pm - 3:00pm
Exhibit Hall Open and Networking Lunch
Sponsored by
Tuesday, April 8 / 5:30pm - 7:30pm
Exhibit Hall Open and Farewell Reception
Sponsored by
Keynote Addresses
Patrick Farrell
Enterprise Holdings
Monday, April 7 / 1:00pm - 2:00pm
The Future of Auto Rental: From Global to Local
In this keynote address, Patrick Farrell of Enterprise Holdings
will provide perspective on car rental’s role in this new era of
transportation, set forth the opportunities for smaller companies
in today’s consolidated market and highlight the growth
challenges for car rental overseas.
Sponsored by
Olympic Sports
Psychology Consultant
Tuesday, April 8 / 8:00am - 9:30am
Engineering High Performance
Dr. Craig Manning, author, pro tennis player, coach
and Olympic sports psychology consultant, will guide
attendees through his Fearless Mind methodology,
which uses proven scientific curriculum built around
the psychological principles of the mind to help
maximize human efficiencies. Dr. Manning will
help you condition a “Fearless Mindset” to build
confidence, expel anxiety, increase efficiencies and
accelerate productivity as well as overall profitability.
Attendees will also receive a copy of his book.
*Breakfast will be served at 8:00am and the session
will begin at 8:30am.
Sponsored by
10
Dr. craig Manning
Marc Ray General Sales
Manager/Partner,
Grogan’s Towne Chrysler
Jeep Dodge Ram
Marc’s story ...
“OUR USED CAR BUSINESS IS UP 40%, SO WE CAN’T
JUST RELY ON TRADE-INS. WE HAD TO FIND A MORE
EFFICIENT WAY TO ACQUIRE INVENTORY.”
SmartAuction®, Ally’s industry-leading wholesale Internet auction tool, helps save you
time and money by providing access to a virtual inventory of thousands of vehicles,
including vehicles from major national and regional rental car companies. In fact,
SmartAuction lists an average of over 1,600 off-rent/fleet vehicles representing more than
35 different makes every day. No wonder over 8,500 dealers nationwide use SmartAuction
to conveniently expand and manage their inventory needs. For more information, visit
SmartAuction.biz or call 877-273-5572.
©2014 Ally Financial. All rights reserved. SmartAuction is a registered service mark of Ally Financial Inc.
Special Features
First Timers’Orientation
Monday, April 7 / 9:00am - 10:00am / Palma F
A “must-attend” for first-time attendees and anyone wanting a refresher on how to get the most out of your Car Rental
Show experience. This presentation will make you feel at home and guide you on how to maximize your education and
networking opportunities, and feel connected and active while in Las Vegas.
Sponsored by
Mentoring
Program
Car Rental Show has created a peer-to-peer Mentoring Program to
match up industry veterans with first-time attendees so they can get
the most out of their show experience. New to Car Rental Show?
Look for attendees wearing the “Mentor” ribbon to help you find
your way.
Giveaways
Booth #115
ATS Fleet Services
Kindle Fire HD and
four $50 PlatePass
Visa Gift Cards
Internet Café
Amazon Ballroom Foyer
Whether you’re checking your email or
printing your boarding pass for the flight
home, the Internet Café is the place for
you! Conveniently located in the Amazon
Ballroom Foyer.
Booth #524
K+M Northfield
Dodge Inc.
$100 Cash
Each Day
Love free things? Please visit these
companies during expo hall hours and enter
for your chance to win great prizes.
Booth #321
TravelClick, Inc.
$100 Amex
Gift Card
Booth #400
Rent A Toll
and VMS
16 GB Apple iPad 2
Booth #415
Gallagher
Automotive
Services
$100 Gift Card
Booth #508
Fleetway
Leasing/Colonial
Automotive Group
Three $100
Gift Cards
International Business
Sponsored by
Back again for 2014, international attendees have an easy way to
identify exhibitors interested in doing business with them. Be sure
to look for special signs at participating booths that say “We Do
International Business!” Exhibitors, be on the lookout for attendees
with international badges.
12
Full Schedule
Sunday, April 6, 2014
4:00pm - 7:00pm
REGISTRATION OPEN
Salsa Registration Desk
Sponsored by
4:30pm - 5:30pm
CAR RENTAL MARKET ANALYSIS SEMINAR
Palma F
Presented by Auto Rental News executive editor Chris Brown and
special guests, this bonus session – for Car Rental Show exhibitors
only – will update attendees on the car rental market with data, trends
analyses and an insider’s perspective.
Presenter: Chris Brown, Auto Rental News
(Exclusively for Car Rental Show Exhibitors and Suppliers)
5:30pm - 7:00pm
WELCOME COCKTAIL RECEPTION
Amazon M
Open to all attendees, our Welcome Cocktail Reception is your
opportunity to reconnect with old industry friends and make new
business connections in a relaxed atmosphere before the official start
of the show.
Fleet
Services
Sponsored by
Monday, April 7, 2014
8:00am - 7:15pm
REGISTRATION OPEN
Salsa Registration Desk
Sponsored by
9:00am - 10:00am
FIRST TIMERS’ ORIENTATION
Palma F
A “must-attend” for first-time attendees and anyone wanting a
“refresher” on how to get the most out of your Car Rental Show
experience. Chris Brown and Sharon Faulkner, executive director
of the American Car Rental Association, will make you feel at home
and guide you on how to maximize your education and networking
opportunities, and feel connected and active while in Las Vegas. The
experience matters - so make sure yours is the best it can be!
Presenters: Chris Brown, Auto Rental News; Sharon Faulkner,
American Car Rental Association
Sponsored by
10:00am - 12:00pm
ROUNDTABLE DISCUSSIONS
Miranda Ballroom
New for 2014, the Roundtable Discussions are designed to explore
a variety of topics in an interactive, one-on-one setting with a group
facilitator and other colleagues. Participants will rotate between 10
tables and 10 discussion topics every 20 minutes, allowing a visitation
of six topics in the two-hour session. Topics will cover a range of
challenges in the car rental process and attendees will come away
with real-world solutions to take home to their businesses.
Topics:
• Customer Service in the Age of Social Media - Maria
Romano, Advantage Rent A Car
• Implementing Self - Service Car Rentals - Alex Aryafar, Rent
Centric
• How to Manage Rates Against Competitors with More
Products - Richie Oshiro, Rate Highway
• Locating, Financing, Purchasing Rental Inventory - Ray
Waltz, NextGear Capital
• Best Practices for Limiting Employment Law - Related
Exposure in 2014- Richard Alaniz, Alaniz Schraeder Linker Farris
Mayes, L.L.P.
• Better Financing with Better Financial Statements - Ziba
Soroudi, CPA, The Soroudi Group
• Best Practices in Car Key Management - Juan Collado, High
Tech Locksmiths
• Understanding Car Rental Transportation Logistics - Jon
Koch, McNutt Logistics
• Counter Sales Made Easy: Quick, effective selling tips you
can apply right away! - Pat The Trainer, NextCar, Priceless &
Rent-A-Wreck Corp. Training
• Best Practices in Finding and Charging for Damage - Jack
Vercollone, VERC Inc.
12:00pm- 1:00pm
LUNCH ON OWN
OFFICIAL START OF CAR RENTAL SHOW
1:00pm - 2:00pm
OPENING KEYNOTE ADDRESS
The Future of Auto Rental: From Global to Local
Miranda Ballroom
In this keynote address, Patrick Farrell will provide perspective
on car rental’s role in this new era of transportation, set forth the
opportunities for smaller companies in today’s consolidated market
and highlight the growth challenges for car rental overseas.
Keynote Speaker: Patrick Farrell, Enterprise Holdings
Sponsored by
14
108 MPGe in the city.
You don’t see that every day.
*
The Ford Fusion is pretty obsessive about fuel efficiency. Fusion
offers you a range of engines that have an EPA-estimated rating
of 37 hwy mpg with the available 1.6L EcoBoost,® 47 city mpg
with the hybrid and 108 MPGe in the city with the plug-in hybrid.*
See how we camouflaged the cars in this ad. Visit social.ford.com/hidden.
2014 FUSION + HYBRID
*EPA-estimated rating of 108 city/92 hwy/100 combined MPGe, Fusion Energi; 25 city/37 hwy/29 combined mpg, 1.6L manual;
47 city/47 hwy/47 combined mpg, Fusion Hybrid. MPGe is the EPA equivalent measure of gasoline fuel efficiency for electric mode
operation. Actual mileage may vary.
Full Schedule
2:05pm - 3:00pm
CONCURRENT SESSIONS
Five Signs of a Healthy Sales Culture
Palma F
Understanding your company’s sales performance has gone far
beyond the simple measures of incremental sales yield and overall
revenue. In order to drive the highest incremental revenue while
having best-in-class service, operators need to look deeper for
actionable metrics that will help re-shape associate behaviors and
protect the customer’s experience. In this interactive workshop,
experts from Frontline Performance Group will share real-world
examples of how understanding these new measurements will lead
to big-time results.
Presenter: Ken Stellon, Frontline Performance Group
Join Sharon Faulkner, the executive director of the American Car
Rental Association, and members of the ACRA Board of Directors for
an open forum on the issues currently being tackled by ACRA and
pending issues facing the industry. This is your chance to be heard,
promote action and affect change throughout your association.
How Pricing, Volume, Performance and Redesigns
Impact Residual Values
Amazon M
Sponsored by
Using actual auction values and specific vehicle case studies, Eric Ibara,
director of residual values for Kelley Blue Book, will provide insights
into the factors affecting residual values for popular rental car models.
Ibara will correlate changes in pricing, volume, engine performance,
and transaction price to the subsequent change in those models’ usedcar values. Specific focus will be given to model redesigns, including
analyses of factors in a vehicle redesign that signal dramatically higher
values at auction and how values of a redesign change over time.
Presenter: Eric Ibara, Kelley Blue Book
3:00pm - 3:15pm
NETWORKING BREAK
Amazon Ballroom Foyer
Sponsored by
3:15pm - 4:10pm
CONCURRENT SESSIONS
Robots at My Rental Counter: How the Next Generation
of Rental Technology Can Automatically Increase
Rates, Improve Cash Flow and Earn Repeat Business
Palma F
In this seminar, learn how integrated systems can use rulesbased decisions to automate rate management, facilitate prepaid
reservations and enhance membership programs for better business.
Presenters: Lori Tennant, Nick DiPrima, TSD
Is an Affiliate System Right for Your Business?
Amazon M
Joining an affiliate system allows independent car rental companies
the freedom to keep their own identities while gaining reservations
from major online travel portals and other sources. Representatives
from the major these brands will show attendees how affiliate
systems work and answer questions on the benefits, conditions and
obligations of an affiliate program. This session will help you weigh
the advantages and disadvantages of the systems to help you
determine if joining in the right step for your business.
Moderator: Sharon Faulkner, American Car Rental Association
Panelists: Alejandro Muniz, Economy; Kevin Stutz, ACE; Mark
Walker, NU Car Rental; Jack Wetzel, Fox Rent A Car;
16
4:15pm - 5:10pm
GENERAL SESSION
ACRA Update and Interactive Panel Session
Miranda Ballroom
Presenters: Sharon Faulkner and the ACRA board
5:15pm - 7:15pm
EXHIBIT HALL OPEN AND EVENING RECEPTION
Amazon Ballroom
Tuesday, April 8, 2014
7:30am - 3:00pm
REGISTRATION OPEN
Salsa Registration Desk
Sponsored by
8:00am - 9:30am
BREAKFAST KEYNOTE ADDRESS
Engineering High Performance
Miranda Ballroom
“All things being equal – the mentally tough win every time.” Dr.
Craig Manning, author, pro tennis player, coach and Olympic sports
psychology consultant, will guide attendees through his Fearless Mind
methodology, which uses proven scientific curriculum built around
the psychological principles of the mind to help maximize human
efficiencies. Dr. Manning will help you condition a “Fearless Mindset”
to build confidence, expel anxiety, increase efficiencies and accelerate
productivity as well as overall profitability.
Keynote Speaker: Dr. Craig Manning, Olympic Sports Psychology
Consultant
*Session will begin at 8:30am.
Sponsored by
Full Schedule
9:40am - 10:35am
CONCURRENT SESSIONS
Critical Components to Loss of Use Recovery
Palma F
Loss of use: Why are insurance companies fighting it, while
simultaneously selling products that cover it? How can the latest
court cases translate into practical, everyday steps that car rental
agencies can use to document, claim and recover for lost use of
a damaged vehicle? David Purinton, who championed Koenig v.
PurCo, and Stephen Christiansen, lead counsel for PurCo on the
Koenig case, will take attendees on a Car Rental Show first – a
deep dive into the nuances of loss-of-use recovery. Using Purinton’s
interactive style and workbook format, attendees will leave with
more tools to win the loss-of-use battle in the trenches.
Presenters: David Purinton, PurCo; Stephen Christiansen, Van
Cott, Bagley, Cornwall & McCarthy
How to Combat Credit Card Fraud and Identity Thieves
Amazon M
Detective Kraig Palmer of the Orange County, Calif. Auto Theft
TaskForce (OCATT) has investigated and solved numerous cases of
car-rental related identity fraud involving fake or stolen credit cards
and drivers’ licenses. Detective Palmer will use actual case histories
to show car rental companies ways to spot potential fraud and
protect themselves from increasingly sophisticated crime tactics.
Presenter: Kraig Palmer, Orange County Auto Theft TaskForce
10:35am - 10:55am
NETWORKING BREAK
Amazon Ballroom Foyer
Sponsored by
11:00am - 11:55am
CONCURRENT SESSIONS
Are You Prepared for the 2014 Tax Hit?
Palma F
Car rental companies need to start planning for significant taxes
they will face in 2014 as a result of disposing of low-basis vehicles
acquired during the 50% and 100% bonus depreciation time periods.
Learn how to estimate your 2014 tax hit, as well as how to take
advantage of the substantial tax savings generated by a Like-Kind
Exchange (LKE) Program. Attendees will also learn how to secure
federal and state tax incentives available to the auto rental industry.
Presenters: David Fowler, PricewaterhouseCoopers; Robert
Salazar, CPA, The Tax Solutions Group
Using Big (and Small) Data to Grow Your Business
Amazon M
In this session, panelists will discuss how to leverage data,
technology and analytics to improve business processes and
customer service, increase revenue and profitability and minimize
exposure to loss and expense. Take a deeper dive into your
customers’ available data to improve your marketing campaign,
gain more control over no-show losses and to minimize the chance
of handing keys to high-risk renters.
Moderator: Angela Margolit, Bluebird Auto Rental Systems, LP
Panelists: Gerry Lynch, LexisNexis Risk Solutions; Dan Ewald,
Mayfair Rent-A-Car, LLC
18
12:00pm - 3:00pm
EXHIBIT HALL OPEN AND NETWORKING LUNCH
Amazon Ballroom
Sponsored by
3:05pm - 4:00pm
GENERAL SESSION
Legal and Legislative Update: Law and Disorder
Miranda Ballroom
This interactive session will focus on highlights in rental vehicle
law changes from the past 12 months and best practices for rental
companies. The session will use “ripped from the headlines” and
other real-life scenarios to illustrate the legal issues (and hazards)
affecting rental transactions, including Internet reservations, electronic
agreements and signature pads, credit/debit card and deposit
practices, optional product sales, rental agreement content and
format, and more.
Presenter: Leslie Pujo, LaPlaca Pujo PC
4:00pm - 5:25pm
RUSSELL BRUNO AWARD PRESENTATION
AND CLOSING SPECIAL SEMINAR
Prepaid Reservations: A Path Forward
Miranda Ballroom
Car rental “no shows” cost the industry millions each year. And yet,
the industry has struggled to implement a uniform reservations policy
such as those in the hotel and airline industries. With guaranteed
reservations off the table, could prepaid reservations help car rental
companies to better manage inventory and satisfy the customer?
This year’s Car Rental Show will close with a blue-ribbon panel that
will analyze this issue from all sides: operations, IT, OTA and GDS
connectivity, revenue management, customer service, card policies
and more. Using real case studies and on-the-ground data, along an
insider’s analysis of hotel and airline revenue management and pricing
strategies, this seminar will examine the growth of the prepaid model,
its hurdles to implementation and where progress can be made.
Moderator: Bob Barton, Hertz Corp.
Panelists: Nick DiPrima, TSD; Bobby Healy, CarTrawler; Dr. Stowe
Shoemaker, Harrah College of Hotel Administration, UNLV; Kevin
Stutz, ACE Rent A Car Reservations
5:30pm - 7:30pm
EXHIBIT HALL OPEN AND FAREWELL RECEPTION
Amazon Ballroom
Sponsored by
Eric Ibara
Director of Residual Values
Kelley Blue Book
Alex Aryafar
Chief Technology Officer
Rent Centric
Jon Koch
Business Development Specialist
McNutt Automotive Logistics, LLC.
Bob Barton
Vice President of Franchising
Hertz Corp.
Gerry Lynch
Business Development Manager
LexisNexis Risk Solutions
List of Speakers
Richard Alaniz
Attorney, Senior Partner
Alaniz & Schraeder, LLP
Dr. Stowe Shoemaker
Dean
William F. Harrah College of Hotel
Administration
Ziba Soroudi, CPA
President
The Soroudi Group
Chris Brown
Executive Editor
Auto Rental News Magazine
Craig Manning
Founder
The Fearless Mind
Stephen Christiansen
Attorney
Van Cott, Bagley, Cornwall & McCarthy
Angela Margolit
President
Bluebird Auto Rental Systems
Ken Stellon
Managing Partner
The Khoury Group-Frontline
Performance Group
Juan Collado
National Route Sales Manager
High Tech Locksmiths
Alejandro Muniz
President
Economy Rent A Car
Kevin Stutz
Business Manager
ACE Rent A Car Reservations, Inc.
Nick DiPrima
Senior Strategic Account Manager
TSD
Richie Oshiro
Director of Customer Care
Rate Highway, Inc.
Lori Tennant
Director of Strategic Alliances
TSD
Dan Ewald
President
Mayfair Rent-A-Car, LLC
Kraig Palmer
Detective
California Highway Patrol/ Orange
County Auto Theft Task Force
Pat The Trainer
Director of Training & Development
NextCar, Priceless and Rent A Wreck
Corp.. Training
Patrick Farrell
Chief Marketing and
Communications Officer
Enterprise Holdings
Leslie Pujo
Attorney
LaPlaca Pujo, P.C.
Jack Vercollone
Vice President
VERC Inc.
Sharon Faulkner
Executive Director
American Car Rental Association (ACRA)
David Purinton
President
PurCo Fleet Services, Inc.
Mark Walker
Vice President Finance
NU Car Rentals
David Fowler
Tax Partner
PricewaterhouseCoopers Like-Kind
Exchange Services
Maria Romano
Consultant
Advantage Rent a Car
Ray Waltz
Director, Commercial Division
Manheim Automotive Financial Services
Robert Salazar
Owner, CEO and Founder
The Tax Solutions Group
Jack Wetzel
Affiliate Division Manager
Fox Rent A Car, Inc.
Bobby Healy
Chief Technology Officer
CarTrawler
20
Jim Schalberg
Owner and Principal
Jim Schalberg Auto Rental Solutions
*CIRAS Training will not be taking place at
Car Rental Show this year.
Javitch, Block & Rathbone, LLC................................. #420
AFC Automotive Finance Corporation........................ #526
JNR Adjustment Company, Inc.................................. #518
Alliance Bus Group................................................... #110
JumpDrive by BrightLot............................................ #506
Alliance Inspection Management.............................. #106
K+M Northfield Dodge Inc......................................... #524
Ally SmartAuction..................................................... #512
KLC Brands Inc......................................................... #220
Alternative Claims Management............................... #303
Lancer Insurance Company....................................... #413
Ameristar Booth & Building Structures...................... #418
Lanyon, Inc................................................................ #528
ATS Fleet Services.................................................... #115
LexisNexis................................................................ #414
Auto Remote Direct................................................... #109
Maddin, Hauser, Roth & Heller, P.C............................. #229
Auto Rental News..................................................... #429
Manheim.................................................................. #319
AutoMobile Technologies.......................................... #308
McNutt Automotive Logistics..................................... #209
AVI Car Care LLC....................................................... #514
Mercedes-Benz USA................................................. #300
Belanger, Inc............................................................. #525
Metavera Solutions, Inc............................................. #206
Belkin....................................................................... #120
NextGear Capital....................................................... #419
Blackline GPS........................................................... #122
NS Corporation......................................................... #427
Bluebird Auto Rental Systems................................... #407
Nü Car Rentals.......................................................... #517
Cadence Insurance................................................... #107
Pacifico Marple Ford Lincoln..................................... #327
Car Rental Express.................................................... #421
PRO Found Recovery Solutions................................. #116
The Check-In-Express, by Linear-Logic..................... #315
PurCo Fleet Services, Inc.......................................... #527
ClearPlex Corporation............................................... #124
PwC & Accruit LKE Services...................................... #426
Collateral Consultants, LLC....................................... #213
Quest Towing Services.............................................. #218
DAMAGE iD............................................................... #507
Rate-Highway, Inc..................................................... #309
Dent Magic National Hail Team................................. #325
RateGain................................................................... #502
Dynamics Payments, Inc........................................... #509
Rent A Toll................................................................. #400
Eastern Fleet Services.............................................. #511
Rent Centric, Inc....................................................... #406
Eckhaus Fleet Management...................................... #513
Rid Odor Enterprises................................................. #521
Eclipse Cash Systems............................................... #112
Sentry Protection Products........................................ #207
Economy Rent A Car................................................. #306
Sixt Franchise USA, LLC............................................ #501
Elio Motors............................................................... #128
SOMS Technologies.................................................. #121
Enfotrace, Guided by Spireon.................................... #225
Sonoran National Insurance Group............................ #307
Fleetlogix.................................................................. #523
The Spencer Turbine Company................................. #208
Fleetway Leasing/Colonial Automotive Group............ #508
Subrogation Management Team................................ #119
Ford Motor Company................................................ #219
TML Information Services, Inc................................... #113
Fox Rent A Car.......................................................... #412
Toyota....................................................................... #123
Frontline Performance Group.................................... #301
TravelClick, Inc.......................................................... #321
Frontline Technology Solutions.................................. #114
TSD.......................................................................... #401
Gallagher Automotive Services.................................. #415
United Leasing, Inc................................................... #329
Garmin International................................................. #515
Vacutech.................................................................. #525
Global Fuel Recycling................................................ #519
Vehicle Valuation Services, Inc.................................. #118
GMI Insurance Services............................................ #326
Violation Management Services................................ #400
Goodyear Tire & Rubber Company............................. #324
Williams & Stazzone Insurance Agency, Inc............... #313
Green Motion International........................................ #312
WTP Exchange.......................................................... #227
Hertz Dollar Thrifty.................................................... #212
ZipKord Solutions...................................................... #425
High Tech Locksmiths............................................... #126
Zurich........................................................................ #500
List of Exhibitors
ACE Rent A Car.......................................................... #424
IISES, LLC................................................................. #125
Insurance Auto Auctions............................................ #520
22
Exhibit Hall Floor Plan
2014 Exhibit Hall Floor Plan
Rio All-Suite Hotel & Casino
Amazon Ballroom
23
Facility Map
COCO JAGUAR
A
B
A
B
PALMA F
CONCURRENT SESSION
AMAZON BALLROOM
A
EXHIBIT HALL
C
B
M
D
TROPICAL
E
G
F
H
A
TANGO
B
C
A
CONGO
B
LAMBADA
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REG
REGISTRATION
STORAGE
CONCURRENT SESSION
SALSA CHORO
Stage
Lift
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11
4
6
10
1
2
Lift
6
MIRANDA
BALLROOM
GENERAL SESSIONS
AND KEYNOTE
ADDRESSES
2
3
Bar
Flamengo Boardroom
Rotunda
Janeiro Boardroom
24
To Hotel
Miranda Patio
Coat Room
Storage
Conference
Sales &
Services
Office
3
7
4
1
7
9
RIO PAVILION
5
BRASILIA
Pavilion Patio
& Walkway
Miranda
Kitchen
THANK YOU FOR COMING TO THE
CAR RENTAL SHOW
SEE YOU NEXT YEAR AT OUR NEW VENUE:
Visit www.CarRentalShow.com or
call (800) 576-8788 for more information.
IN CONJUNCTION WITH
BROUGHT TO YOU BY
CRS03-15.14
April 13-14, 2015 • Bally’s Las Vegas
Exhibitor and Sponsor listings
1st Source Bank................................................................Sponsor
Cheryl Pastrana
ACE Rent A Car............................................................Booth #424
Sharon Faulkner
100 North Michigan St.
South Bend, IN 46601
Phone: 574-235-2534
[email protected]
www.1stsource.com/business/auto-light-truck-fleet-financing
For fleet acquisition funding, contact the Auto & Light Truck Division experts
at 1st Source Bank. Celebrating 150 years in business.
Kevin Stutz
4529 West 96th St.
Indianapolis, IN 46268
Phone: 317-248-5686
[email protected] • www.acerentacar.com
Reservation system.
AFC Automotive Finance Corporation.........................Booth #526
Wayne Yocum
13085 Hamilton Crossing Blvd.
Carmel, IN 46032
Phone: 888-345-0600
[email protected] • www.afcdealer.com
AFC, as part of KAR Auction Services, Inc., is one of the largest
independent providers of dealer floorplan financing in North America.
Allan Consulting International.......................................Sponsor
Robert A. Gordon
4630 S. Kirkman Rd., Ste. 143
Orlando, FL 32811
Phone: 352-388-1277
[email protected] • www.allanconsultingint.com
Providing quality consulting/training services, and “Over the Counter
Profit Building Products” to car rental operators throughout Latin America.
Contact us today for a free revenue analysis and for a copy of our “Results
Guarantee” in writing.
Alliance Bus Group....................................................Booth #110
Jim Borsari
1926 Hyannis Ct.
College Park, GA 30305
Phone: 603-402-7025 (direct) or 866-287-4768 (toll free)
[email protected] • www.alliancebusgroup.com
Alliance Bus Group is the nation’s leading distributor of commercial buses
and transportation solutions. Always “Along for the Whole Ride”!
Alliance Inspection Management..............................Booth #106
Marcus Digre
330 Golden Shore, Ste. 400
Long Beach, CA 90802
Phone: 562-308-2385
[email protected] • www.aimmarketconnect.com
AiM is the leader in the vehicle inspection industry serving OEMs, consignors,
rental companies, wholesalers, and dealers. AiM employs over 600 inspectors
nationwide to perform third party vehicle inspections. AiM’s MarketConnect
technology allows consignors to sell vehicles on multiple online platforms
simultaneously with an AiM CR thus exposing vehicles to more buyers.
Ally SmartAuction......................................................Booth #512
Dave McCarthy
900 N. Squirrel Rd., Ste. 300
Auburn Hills, MI 48326
Phone: 877-273-5572
[email protected] • smartauction.biz
SmartAuction is an online wholesale auction for remarketers of all brands.
4.3 million vehicles have sold.
26
Alternative Claims Management...............................Booth #303
Chris Craft
140 Heimer Rd., Ste. #740
San Antonio, TX 78232
Phone: 888-842-7700
[email protected] • www.k-acm.com
Alternative Claims Management is a claims subrogation organization
servicing the auto industry since 1997.
American Car Rental Association (ACRA).........................Sponsor
P.O. Box 584
Long Lake, NY 12847
Phone: 888-200-2795
[email protected] • www.acraorg.com
The voice of the American Auto Rental Industry: Dedicated to the
betterment of the rental car industry by supporting and promoting sensible
legislation that will benefit all its members.
American Express.............................................................Sponsor
Christina Yi
200 Vesey St.
New York, NY 10285
Phone: 212-640-1026
[email protected] • www.americanexpress.com
Each day, American Express makes it easier, safer and more rewarding
for consumers and businesses to purchase the things they need and for
merchants to sell their goods and services.
Ameristar Booth & Building Structures...................Booth #418
Sales Department
PO Box 581000
Tulsa, OK 74158
Phone: 855-526-6847
[email protected] • www.ameristarbooths.com
Ameristar manufactures an array of perimeter security products. Products
range from vehicle barriers, bollards, gates, gate operators, security
fencing and guard booths.
Associated Canadian Car Rental Operators (ACCRO) ............Sponsor
Bill McNeice
8473 Regional Road 25, Unit 3
Milton, ON L9T 2X7 Canada
Phone: 905-864-8884
[email protected] • www.accro.org
Dedicated to the betterment of the Canadian car and truck rental industry.
ATS Fleet Services.......................................................Booth #115
Raymond Myers / Craig Cheatle
Fleet
Services
7681 E Gray Rd.
Scottsdale, AZ 85331
Phone: 480-596-4720
[email protected] • www.atsfleetservices.com
ATS Fleet Services offers rental car companies advanced Toll and Violation
Management Solutions with PlatePass Automated Toll Payment and
VioLogics Fleet Violation Management. ATS Fleet Services has a proven
track of record of reducing costs and paperwork, and where appropriate,
generating new sources of revenue for our rental car partners.
Exhibitor and Sponsor listings
Auto Remote Direct.....................................................Booth #109
Al Mitchell
161 N. Clark St., Ste. 4700
Chicago, IL 60601
Phone: 312-854-1112
[email protected] • www.autoremotedirect.com
Auto Remote Direct in conjunction with Remote Recycle, run the most
successful key-fob recycling program in the country. Fobs are purchased
from a number of facilities, where they then undergo a complete
transformation involving re-casing, re-flashing and re-blading at our lab
located in Chicago. Join the thousands of dealerships and rental car facilities
nationwide who take part in our unique credit program, exchanging old used
fobs for new and/or “A” condition refurbished OEM remotes.
Auto Rental News........................................................Booth #429
Chris Brown
3520 Challenger St.
Torrance, CA 90503
Phone: 310-533-2400
[email protected] •www.autorentalnews.com
Features news and articles covering the car and truck rental industry.
AutoMobile Technologies...........................................Booth #308
Brenda Barta
5001 Birch St.
Newport Beach, CA 92660
Phone: 562-810-5284
[email protected] •
www.automobiletechnologies.com
Provides configurable mobile and cloud based applications for automotive
reconditioning management, VIN scanning, vehicle tracking, inspections,
Invoicing and condition reports.
AVI Car Care LLC..........................................................Booth #514
Steve Tucker
297 Kingsbury Grade, Ste. 1064, MB 4470
Lake Tahoe, NV 89449-4470
Phone: 888-628-8682
[email protected] • www.autovacinc.com
Hi-performance industrial vacuum systems - We are simply the best!!!
Belanger, Inc..............................................................Booth #525
Mitchell Eusebio
18340 Yorba Linda Blvd., Ste. 107-102
Yorba Linda, CA 92886
Phone: 714-524-5503
[email protected] • www.belangerinc.com
Preferred green supplier of vehicle wash equipment to the rental car
industry and CONRAC facilities across the country.
Belkin..........................................................................Booth #120
James Malone
12045 East Waterfront Dr.
Playa Vista, CA 90094
Phone: 310-751-5530
[email protected] • www.belkin.com
For wireless home networking and entertainment, to mobile accessories,
energy management, and an extensive range of cables, visit www.belkin.com.
Blackline GPS.............................................................Booth #122
Ryan Jameson
#101, 1215 13th St. SE
Calgary, Alberta T2G 3J4 Canada
Phone: 877-869-7212
[email protected] • www.blacklinetracking.com
Blackline GPS designs and manufactures commercial-grade GPS tracking
equipment for the car rental industry.
28
Bluebird Auto Rental Systems...................................Booth #407
Angela Margolit
200 Mineral Springs Dr.
Dover, NJ 07801
Phone: 973-989-2423
[email protected] • www.barsnet.com
Since 1982, Bluebird has been providing feature-rich software for auto
rental companies around the world. We offer internet-based as well as
on-premise solutions.
Cadence Insurance.....................................................Booth #107
Dennis Webber
10575 Katy Fwy., Ste. 150
Houston, TX 77024
Phone: 800-375-4679
[email protected] • www.cadenceinsurance.com
Insurance solutions for the car/truck/RV rental operations including counter
products.
Car Rental Express....................................................Booth #421
Stanley Levy & Robyn Moreno
2026 128 St.
Surrey BC, V4A 3V6 Canada
Phone: 888-557-8188 ext. 508
[email protected] • carrentalexpress.com
Car rental reservations and software, SEO and social media marketing,
Renter Rated ™ and best possible customer service.
The Check-In-Express, by Linear-Logic....................Booth #315
David Fournier
2222 South Dobson Rd., Ste. #800
Mesa, AZ 85202
Phone: 888-433-5664
[email protected] • www.checkinexpress.com
The Check-In Express system is a low-cost method to automate and
streamline your rental car check-in process.
ClearPlex Corporation...............................................Booth #124
Peter Jensen
9500 South 500 West, Ste. #105
Sandy, UT 84070
Phone: 801-571-8243
[email protected] • www.clearplex.com
Windshield protection film.
Collateral Consultants, LLC......................................Booth #213
Kevin Carter
P.O. Box 1133
Rockwall, TX 75087
Phone: 214-257-7788
[email protected] • www.collateralconsultants.com
No metal, no money. Recovering overdue and stolen rental vehicles across
the country. Owned and operated by retired police officers.
Courtney Leasing...............................................................Sponsor
Toni-Lee Sabatino
8126 Benrus St.
Orlando, FL 32827
407-438-0083
[email protected] • www.courtneyleasing.com
Providing fleet vehicles to daily car rental agencies.
Exhibitor and Sponsor listings
DAMAGE iD....................................................................Booth #507
Matt Vercollone
63 Samoset St.
Plymouth, MA 02360
Phone: 508-732-5022
[email protected] • www.damageid.com
DAMAGE iD replaces the old fashioned paper and pencil walk around sheet
with a mobile device and web based solution.
Dent Magic National Hail Team..................................Booth #325
1855 E. Southern Ave., Ste. 204
Mesa, AZ 85204
Phone: 248-593-7434
[email protected] • www.eliomotors.com
Elio Motors is an American transportation company looking to revolutionize
personal transportation.
Enfotrace, Guided by Spireon.....................................Booth #225
Mike Plaugher
Anne Taylor
Dynamics Payments, Inc.............................................Booth #509
Adam Kimball
4651 Poth Rd.
Columbus, OH 43213
Phone: 866-933-4245
[email protected] • www.dentmagicusa.com
National provider of Paintless Dent Repair (PDR) for rental car agencies,
manufacturers, insurance carriers, auto dealerships, logistics and fleet
companies.
Frank Lopez
779 Andalucia Ave.
San Juan, PR 920 Puerto Rico
Phone: 855-437-9991
[email protected] • www.dynamicspayments.com
Car rental specific merchant services provider serving the US, Puerto Rico
and USVI. Over 15 years of car rental expertise!
Eastern Fleet Services...............................................Booth #511
Mark Mac Arthur
22 Brookside Dr.
Bordentown, NJ 08505
Phone: 855-233-3835
[email protected] • www.eastern-fleet.com
Manufacturer of fuel reclaim and transfer systems for the rental, fleet, truck
and public safety industry.
Eckhaus Fleet Management.......................................Booth #513
Carol Halderman
2873 Larkin Ave.
Clovis, CA 93612
Phone: 559-291-4411
[email protected] • www.exkhausfleet.com
Don’t ever pay too much again! We order and re-market your vehicles for
you. Let us be your de-facto fleet department.
Eclipse Cash Systems.................................................Booth #112
17600 Gillette Ave., Ste. 100
Irvine, CA 92614
Phone: 905-626-1339
[email protected] • www.enfotrace.com
Enfotrace is a leading provider of GPS Tracking solutions. We help you
increase revenue and save ongoing costs.
Fleetlogix....................................................................Booth #523
3590 Kettner Blvd.
San Diego, CA 92101
Phone: 855-Go-LOGIX
[email protected] • www.fleetlogix.com
FleetLogix is a premier provider of managed labor services to the
transportation industry.
Fleetway Leasing/Colonial Automotive Group...........Booth #508
Harry Willner
336 W. Street Rd.,
Feasterville, PA 19053
Phone: 610-664-6800
[email protected] • www.fleetwayleasing.com
Our company provides individual attention, in-house credit approval and
financing along with expedited results for all types of fleet leasing and sales.
Ford Motor Company..................................................Booth #219
Steve Ellison
16800 Executive Plaza Dr.,
Dearborn, MI 48126
Phone: 313-390-9532
[email protected] • www.fleet.ford.com
Global automotive industry leader which manufactures and distributes
automobiles across six continents. With about 181,000 employees and 65
plants worldwide, the company’s automotive brands include Ford and Lincoln.
Fox Rent A Car............................................................Booth #412
Derek Smith
Jack Wetzel
Economy Rent A Car...................................................Booth #306
Ken Stellon
6150 W. Gila Springs Pl, Ste. 14
Chandler, AZ 85226
Phone: 480-829-1294
[email protected] • www.eclipseatm.com
Eclipse Cash Systems is a full service ATM company providing its
customers with comprehensive hands on service, the most advanced ATM
technology and wireless communication capabilities. Eclipse owns and
operates thousands of ATMs across the country and additionally is one of
the largest mobile ATM providers, servicing over 400 events nationwide.
Bob Thunell
8030 NW 166th St.
Miami, FL 33016
Phone: 305-519-9080
[email protected] • www.economyrentacar.com
We offer exposure on major booking channels (Expedia, Orbitz, etc.) to
independent car rental operators who affiliate with us.
30
Elio Motors.................................................................Booth #128
Allison Hurt
5500 Century Blvd.,
Los Angeles, CA 90045
Phone: 310-342-5155 ext. 1076
[email protected] • www.foxrentacar.com
Fox Rent A Car worldwide affiliate program delivers reservations! We are
looking for smart independent car rental operators wanting to expand
their business while remaining independent. For help on the long road to
success, turn to Fox!
Frontline Performance Group...................................Booth #301
1075 W. Morse Blvd.
Winter Park, FL 32789
Phone: 407-682-3434
[email protected] • www.frontlinepg.com
Frontline Performance Group, the recognized leader in on-site sales
management, focuses on helping organizations create service-based
sales cultures. They’ve been helping clients in the U.S. and Internationally
since 1993.
Exhibitor and Sponsor listings
Frontline Technology Solutions................................Booth #114
Paloma Colet
Gallagher Automotive Services.................................Booth #415
Amy Younger
631 S. Orlando Ave., Ste. 301
Winter Park, FL 32789
Phone: 877-659-9336
[email protected] • www.traveltab.com
The TravelTab Technology Solutions products enhance your customer’s
travel experience through easy-to-use technology, unique content and
powerful custom mobile applications.
Christopher S. Hawkins
1900 West Loop South, Ste. 1600,
Houston, TX 77027
Phone: 512-415-4133
[email protected] • www.ajg.com
AJG provides risk management services and insurance products for car
rental operators and auto dealerships, such as fleet rental liability, fleet
physical damage, captive/risk retention group options, garage liability,
property, workers’ compensation, surety/bonds, employee benefits,
management liability (D&O), cyber/privacy liability, pollution/environmental
liability, and counter products.
Garmin International.................................................Booth #515
Nathan Reitz
1200 E. 151st St.
Olathe, KS 66062
Phone: 913-397-8200
[email protected] • www.garmin.com
Built to last. Three simple words that describe our products, our company,
our culture and our future. As a leading, worldwide provider of navigation,
we are committed to making superior products that will become an
essential part of the rental experience. Let Garmin lead the way to new
sources of revenue and customer retention with our full lineup of superior
navigation equipment.
Global Fuel Recycling................................................Booth #519
Jerry McGuffin
10645 N. Oracle Rd., Ste. 121
Tucson, AZ 85737
Phone: 520-308-4410
[email protected] • www.globalfuelrecycling.com
GFR technology provides a revolutionary, environmentally friendly method to
quickly and safely remove fuel from vehicles.
GMI Insurance Services.............................................Booth #326
Carter Trudel
P.O. Box 701
Valley Forge, PA 19482
Phone: 800-722-3229
[email protected] • www.gmi-insurance.com
The #1 rental fleet insurance provider for auto, truck and motor home:
independent franchisees, rental fleets linked to car dealers, repair shops or
self-storage facilities.
Goodyear Tire & Rubber Company..............................Booth #324
Fred Cooper
200 Innovation Way
Akron, OH 44316
Phone: 847-274-9466
[email protected] • www.goodyearfleetnetwork.com
Goodyear National Accounts provides world class tires, automotive repair,
and preventative maintenance services to fleets of all sizes across the
United States and Canada.
32
Green Motion International.......................................Booth #312
David Schmeltz
1 Aspen Farm, Sheep Ln.
Woburn, Buckinghamshire MK17 9HD United Kingdom
Phone: 44 (0)7789073413
[email protected] • www.greenmotion.com
Green Motion, the leading innovation in car rental franchising will be
exhibiting at the Car Rental Show in Las Vegas. Please visit us at booth 312.
Hertz Dollar Thrifty..................................................Booth #212
5310 East 31st St.
Tulsa, OK 74135
Phone: 918-669-2473
[email protected]
Car Rental Company
High Tech Locksmiths.................................................Booth #126
Juan Collado
3640 NW 41 St.
Miami, FL 33142
Phone: 305-635-6000
[email protected] • www.htlkeys.com
Automotive Locksmith / Car Keys / Transponder / Proximity / Smart /
High-Security / Standard / Remotes / FOB / Keyless Entry / Push-to-start /
Generate or Duplicate.
IISES, LLC......................................................................Booth #125
Eric Krieger
5537 S. Everett, IW
Chicago, IL 60637
Phone: 312-446-0014
[email protected] • www.iises.com
IISES provides Portable “Advanced Oxidation” Units (non-chemical;
non-ozone) effective in eliminating all odors and contaminants from
rental vehicles.
Insurance Auto Auctions...........................................Booth #520
Gil Hyder
Two Westbrook Corporate Center, Ste. 500
Westchester, IL 60154
Phone: 707-771-5242
[email protected] • www.iaa-auctions.com
IAA Remarketing Division has the expertise and broadcast auction viability
to move your vehicle inventory faster and assure top retentions.
Javitch, Block & Rathbone, LLC...................................Booth #420
Kim Rathbone
1100 Superior Ave., 19th Fl.
Cleveland, OH 44114
Phone: 216-525-4994
[email protected] • www.jbandr.com
Javitch, Block & Rathbone provides quality legal services at reasonable
fees to recover rental losses in a cost efficient manner.
JMN Logistics.....................................................................Sponsor
Alecia Weston
2050 Creve Coeur Mill Rd.
Maryland Heights, MO 63024
Phone: 770-241-1537
[email protected] • www.jmnhaul.com
JMN Logistics has grown into a national leader in the automotive transport
industry by providing quality transportation services for dealers, auto
auctions, private individuals, new car manufacturers and rental agencies.
Our growing fleet, combined with an owner operator and carrier network of
over 3,000 car haulers nationwide, puts JMN in a position to maintain the
highest level of customer satisfaction while still offering competitive rates.
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HOLLYW
Improve Customer Service
Invest In Your Staff
Inspire Growth Without Limits
Celebrate Industry Champions
Registration Open
www.AutoRentalSummit.com • (800) 576-8788
BROUGHT TO YOU BY
IN CONJUNCTION WITH
Exhibitor and Sponsor listings
JNR Adjustment Company, Inc....................................Booth #518
Robert Hecking
JumpDrive by BrightLot..............................................Booth #506
Andrew Arnold
7001 East Fish Lake Rd.
Minneapolis, MN 55311
Phone: 763-398-2069
[email protected] • www.jnrcollects.com
Experts in the recovery of vehicle damage claims and A/R claims both
domestically and internationally. Initial billing service specialists.
Sachin Chaudhry
111 John St., Ste. 1805
New York, NY 10038
Phone: 888-533-4890
[email protected] • www.jumpdrive.com
Wireless fuel metering (without cellular expenses), Increased vehicle resale
value with the JumpDrive Vehicle History Report.
K+M Northfield Dodge Inc........................................Booth #524
Heidi Piela
4100 Plainfield Ave. NE,
Grand Rapids, MI 49525
Phone: 616-363-9011
[email protected] • www.kmdodge.com
Chrysler’s guaranteed depreciation buy back program. Chrysler, Jeep,
Dodge, Ram, Promaster.
34
KLC Brands Inc...........................................................Booth #220
Dennis Anderson
2692 Madison Rd., Ste. N1-320
Cincinnati, OH 45208
Phone: 513-861-2212
[email protected] • www.klcbrands.com
New technology solutions for car deodorizing and cleaning.
Lancer Insurance Company.......................................Booth #413
370 West Park Ave.
Long Beach, NY 11561
Phone: 516-431-4441 ext. 3027
[email protected] • www.lancerinsurance.com
Independent and franchised rental car agencies throughout the U.S.
turn to Lancer Insurance Company for their commercial automobile
insurance needs.
Lanyon, Inc..................................................................Booth #528
Dan Wiser
104 Decker Ct., Ste. 200
Irving, TX 75062
Phone: 972-607-4582
[email protected] • www.lanyon.com
Leading provider of content and spend management solutions to the travel,
transportation and hospitality industries.
1000 Alderman Dr.,
Alpharetta, GA 30005
Phone: 561-212-7375
[email protected] • www.lexisnexis.com/risk/solutions/loss-damage-waiver-score.aspx
Combining cutting-edge technology, unique data and advanced scoring
analytics, LexisNexis® provides solutions that help manage risk at the
individual renter level. Our solutions enable rental car companies to
authenticate and verify identity and effectively determine renter risk in realtime and can be easily customized to fit your workflow.
Maddin, Hauser, Roth & Heller, P.C............................Booth #229
Tamara L. Jacobs
28400 Northwestern Hwy.
Southfield, MI 48034
Phone: 248-354-4030
[email protected] • www.maddinhauser.com
With more than 50 years of multi-specialty legal expertise and an extensive
portfolio of services across numerous industries, Maddin, Hauser, Roth &
Heller, P.C. provides legal insights, innovative solutions and bottom-line
impact for individuals, businesses and government entities.
Manheim......................................................................Booth #319
Peter Trench
6325 Peachtree Dunwoody Rd.
Atlanta, GA 30328
Phone: 678-645-2549
[email protected] • www.manheim.com
With 20,000 employees in 107 operating location around the world,
Manheim is the leading global provider of vehicle remarketing services.
McNutt Automotive Logistics.....................................Booth #209
Jon Koch
Exhibitor and Sponsor Listings
LexisNexis...................................................................Booth #414
Clare Louise Southcombe
7485 NE 401 Rd.
Lowry City, MO 64076
Phone: 800-755-2324
[email protected] • www.mcnuttlogistics.com
McNutt Automotive Logistics has been providing reliable transportation for
over 19 years. We offer a premier service, priding ourselves on working
with you for transportation solutions. We have a large carrier network to get
your vehicles moved. We treat you with world class service whether you are
shipping one car or multiples.
Mercedes-Benz USA....................................................Booth #300
Robert Dresner
One Mercedes Drive
Montvale, NJ 07645
Phone: 617-866-9873
[email protected] • www.smartusa.com &
www.mbsprinterusa.com
smart for two a car that offers maximum comfort, agility, safety, ecology
and driving fun. Sprinter offers safe, fuel efficient vans and buses for
inclusion in your rental fleet and for shuttling.
Market Connect
TM
Sell Everywhere With Confidence!
With your AiM Condition Report,
you can post your vehicle to the 3
largest online auctions simultaneously
from your MarketConnect account.
Expand your buyer base
Reduce aged/wholesale inventory
Save cost, time and stress
Simultaneous listing capability
Automated removal technology
888-670-5798 www.aimmarketconnect.com
35
Exhibitor and Sponsor listings
Metavera Solutions, Inc.............................................Booth #206
Steven Messino
151 Eglinton Ave. West, 4th Fl.
Toronto, ON M4R 1A6 Canada
Phone: 416-598-9300
[email protected] • www.metavera.com
End-to-end carsharing solutions for your business, streamlining operations,
increasing profitability, providing you the tools to make better decisions.
NextGear Capital........................................................Booth #419
Patty Turner
1320 City Center Dr., Ste. 100
Carmel, IN 46032
Phone: 888-969-3721
[email protected] • www.nextgearcapital.com
NextGear Capital offers its customers flexible lines of credit for their inventory
purchases, including retail, wholesale, salvage or diversified products.
NS Corporation...........................................................Booth #427
Victor Sanchez
235 West Florence Ave.
Inglewood, CA 90301
Phone: 310-330-1204
[email protected] • www.nswash.com
NS Wash Systems has built a reputation of providing the industry’s finest
and most cost effective vehicle wash systems. Today there are thousands
of NS Wash Systems cleaning millions of cars, SUVs, vans, buses, trucks,
and trains around the country, and around the world.
36
Nü Car Rentals...........................................................Booth #517
Mark Walker
20307 Terrabianca
San Antonio, TX 78258
Phone: 210-497-3171
[email protected] • www.nucarrentals.com
NÜ Car Rentals Affiliate Reservation System provides independent
car rental firms with visibility on major travel websites and
GDS systems worldwide.
Pacifico Marple Ford Lincoln....................................Booth #327
Joe David Pacifico
3015 West Chester Pike
Broomall, PA 19008
Phone: 610-353-5500
[email protected] • www.pacificomarple.com
We are one of largest Ford Fleet dealers specializing in daily rental sales
to rental car operators.
Pro Found Recovery Solutions..................................Booth #116
Shawn Kreb
5713 Marconi Ave., Ste. C
Carmichael, CA 95608
Phone: 877-290-6497
[email protected] • www.profoundrs.com
PRO Found Recovery Solutions Inc. Is the industry leader in recovering
missing/stolen rental cars.
136 South Main St.
Spanish Fork, UT 84660
Phone: 801-798-2400
[email protected] • www.purco.com
Specializing in professional claims resolution, risk management, training
and consulting.
PwC & Accruit LKE Services.......................................Booth #426
Craig Schultz
2001 Ross Ave., Ste. 1800
Dallas, TX 75219
Phone: 720-931-7016
[email protected] • www.pwcelke.com
PwC & Accruit offer Like-Kind Exchange and qualified intermediary services
for the car rental industry.
Quest Towing Services...............................................Booth #218
Jack Griffin
80 Hebderson Rd.
Fairfield, CT 06824
Phone: 203-292-3126
[email protected] • www.questsoftware.com
We provide towing and roadside assistance, accident scene and secondary
towing services 24/7/365 in all 50 states. We also provide first notice of
loss and glass repair/replacement services.
Rate-Highway, Inc.......................................................Booth #309
Richard Oshiro
18001 Cowan, Ste. F
Irvine, CA 92614
Phone: 949-614-0751 ext. 1
[email protected] • www.ratehighway.com
Rate-Highway provides Competitive Market Intelligence and Revenue
Management for Global Auto Rental Industry.
RateGain......................................................................Booth #502
RateGain Marketing
B-15, Sec-57
Noida, Uttar Pradesh 201301 India
Phone: +91 1204907950 ext. 735
[email protected] • www.rategain.com
RateGain is the leading provider of data intelligence and analytics to car
rental companies enabling them to take data-driven decisions. We are
the world leaders in provision of competitive rate intelligence, demand
forecasting and price optimization solutions, helping car rental companies
boost their revenue, market share and profitability.
Rent A Toll..................................................................Booth #400
Jim Glasheen
2081 Hutton Dr.
Carrollton, TX 75006
Phone: 877-509-9506
[email protected] • www.rentatoll.com
Rent A Toll’s proven toll solutions eliminate violations, reduces cost and
generates new incremental revenues (no risk or start-up cost).
Exhibitor and Sponsor Listings
PurCo Fleet Services, Inc...........................................Booth #527
Shayne Ashton/David Purinton
37
Exhibitor and Sponsor listings
Rent Centric, Inc........................................................Booth #406
Alex Aryafar
One Dundas West, #2500
Toronto, ON M5G1Z3 Canada
Phone: 866-999-1519
[email protected] • www.rentcentric.com
Rent Centric provides on-demand rental management software and GPS
tracking solutions to more than 700 car rental, car share, RV rental and
motorcycle rental businesses worldwide.
Rid Odor Enterprises..................................................Booth #521
John Cole
1900 South Main St., Ste. 111
Grapevine, TX 76051
Phone: 214-914-7002
[email protected] • www.ridodor.com
The #1 Deodorizer formulated for the rental car industry, eliminates odor
related complaints when used as directed.
Sentry Protection Products......................................Booth #207
MJ Thomas
16927 Detroit Ave., Ste. 3
Lakewood, OH 44107
Phone: 216.228.3200
[email protected] • www.sentrypro.com
Park Sentry® protects garage columns and walls with a highly visible,
energy absorbing material that withstands repeated impact.
Sixt Franchise USA, LLC..............................................Booth #501
Craig Olson
1850 SE 17th Street, #207
Fort Lauderdale, FL 33316
Phone: 888-942-7498 ext. 427
[email protected] • www.sixt-franchise.com
For a century, Sixt has been innovating the car rental industry. Today,
we operate more than 4,000 locations in 105 countries worldwide, now
including the United States. Recognized around the world, the Sixt brand
stands for affordable prices, exceptional cars and superior customer
service. We strive every day to provide the best car rental experience on the
market. We call it Feel the Motion, and now you can be a part of it.
SOMS Technologies.....................................................Booth #121
Mason Doan
4 Broadway, Ste. 11
Valhalla, NY 10595
Phone: 877-757-7667
[email protected] • www.microgreenfilter.com
High performance, extended drain oil filters that reduce costs and help the
environment by reducing waste.
Sonoran National Insurance Group..........................Booth #307
Marie Gosney
7502 E. Pinnacle Peak Rd., Ste. B-210
Scottsdale, AZ 85255
Phone: 866-998-1001
[email protected] • www.sonorannational.com
Sonoran National offers cost-effective insurance for rental operators as
MGA for Knight offering SLI/RLP/PAI.
Accelerate
Revenue
www.RateHighway.com
38
Toyota..........................................................................Booth #123
George Irving
Subrogation Management Team.................................Booth #119
Shawn Flanagan
600 Day Hill Rd.
Windsor, CT 06095
Phone: 800-232-4321
[email protected] • www.spencerturbine.com
Design and manufacture industrial quality, energy-efficient central vacuum
systems - integral skid packaged units and component systems for
multiple operators.
Denise Brazell
204 East Rhapsody
San Antonio, TX 78216
Phone: 210-321-6011
[email protected] • www.smtclaims.com
Vehicle damage recovery.
TML Information Services, Inc...................................Booth #113
Ed Darmody
21 Vernon St.
Floral Park, NY 11001
Phone: 516-327-4300
[email protected] • www.drivercheck.com
Online real-time access to state motor vehicle records to verify driver
license document and driving privileges.
19001 S. Western Ave.
Torrance, CA 90509
Phone: 310-468-6607
[email protected] • www.fleet.toyota.com
Toyota Fleet is committed to fostering strong relationships with its fleet
business partners by providing quality products and programs.
TravelClick, Inc..........................................................Booth #321
7 Times Square, 38th Fl.
New York, NY 10036
Phone: 678-553-1946
[email protected] • www.travelclick.com
TravelClick’s business intelligence solutions provide you with competitive
rate shopping data to help maximize your pricing strategy and increase
your revenue. Our solution provides critical market intelligence by giving
you timely, actionable, complete and flexible views of your competitive
situation for future dates to help you make informed pricing decisions.
Exhibitor and Sponsor Listings
The Spencer Turbine Company...................................Booth #208
Cindy Beaulieu
39
Exhibitor and Sponsor listings
TSD...............................................................................Booth #401
Charles Grieco
1620 Turnpike St.
North Andover, MA 01845
Phone: 978-794-1400
[email protected] • www.tsdweb.com
TSD is the #1 provider of car rental and loaner software in the rental and
dealership industries and the premier provider of Software as a Service
(SaaS). Since 1983, TSD has led the way in fleet management technology,
providing cutting-edge software solutions that help tighten controls, increase
profits and provide visibility into our clients’ businesses. We are the proven
choice of independent, franchise and corporate rental companies worldwide.
United Leasing, Inc.....................................................Booth #329
Don Bernhardt
3700 Morgan Ave.
Evansville, IN 47715
Phone: 812-485-3673
[email protected] • www.unitedevv.com
A direct lender that provides rental fleet financing for rental companies in
the U.S. and Canada.
Vacutech......................................................................Booth #525
John Tucker
P.O. Box 3048
Sheridan, WY 82801
Phone: 307-675-1982
[email protected] • www.vacutechllc.com
Customized vacuum systems - car wash, car rental, industrial commercial.
Vehicle Valuation Services, Inc.................................Booth #118
Nick Gawthrop
1 South 450 Summit Ave., Ste. 185
Oakbrook Terrace, IL 60181
Phone: 630-691-7250
[email protected] • www.vvsi.com
Authorities in determining inherent diminished value and total loss
evaluations on specialty vehicles.
Violation Management Services................................Booth #400
Dennis Round
3660 Mullan Road Suite 200
Missoula, MT 59808
Phone: 406-721-5653
[email protected] • violationmanagement.com
VMS is the leading provider of unpaid parking, traffic and toll violation
management services.
Williams & Stazzone Insurance Agency, Inc............Booth #313
Vincent Stazzone
99 N Atlantic Ave.
Cocoa Beach, FL 32931
Phone: 800-868-1235
[email protected] • www.wsins.com
Specializing in the rental industry for 24 years our clients span from
national accounts to local rental operations. Startup’s too!
ONE CALL DOES IT ALL!
Leverage one of the nation’s most reliable and trusted
asset based carriers.
Whether you have a single vehicle, a truckload or
an entire fleet, freight or drive-away service, we
are your full-service carrier.
Our national footprint, powerful technologies and efficient
practices keep costs low and deliver high results.
• Highly Competitive Rates
Eating up the competition
one vehicle at a time!
• 250 Years Combined Industry Knowledge
• Storage/Marshalling Facilities
• Full-service Auto and Freight Shipping
• Enclosed Transportation
• 24/7 Online Car Shipping Quotes
• Access to 6,000 Haulers Nationwide
• Award-Winning On-Time Delivery Record
1.877.566.4285 | jmnhaul.com | [email protected]
40
Join the Future
of Car Rental
Green Motion, the environmentally friendly
vehicle rental company invites you to
find out how you can become part
of the future of car rental!
For further information on
owning and operating a
master country or master
State (USA) franchise with
Green Motion, come visit
us at stand 312.
We look forward to your visit.
[email protected]
0044 (0)2033285621
greenmotion.com
TURN A CUSTOMER SERVICE PROBLEM INTO A
CUSTOMER SERVICE SOLUTION
Visit
Booth #400 at
Car Rental the
Show
and enter to W
IN an
Parking, Traffic, & Toll Violations Processing,
g,
Payment, & Management Services
• Revenue Sharing
• Brand Protection
• Increased Collections
• Peace of Mind
• Decreased Cost
• Tolling Solutions
Apple iPad 2
!
CALL TODAY REGARDING OUR NEW TOLLING SOLUTIONS
For more information on how you can receive these benefits,
Contact Jason Tirrell: 406-721-5653 • [email protected]
Visit our website at www.violationmanagement.com
*Violation Management Services tolling solutions provided by Rent A Toll.
41
Exhibitor and Sponsor listings
WTP Exchange.............................................................Booth #227
Brittany Roberts
One North Broadway, Ste. 807
White Plains, NY 10601
Phone: 860-559-1657
[email protected] • www.wtpexchange.com
Tax Advisory for Like Kind Exchanges to defer your tax and increase cash
flow on car rental assets.
ZipKord Solutions......................................................Booth #425
Hal Perdew
6202 Clark Center Ave.
Sarasota, FL 34238
Phone: 941-870-3056
[email protected] • www.zipkord.com
Smartphone & tablet accessories = new profit for you. ZipKord is the
leading provider of mobile accessories programs to the car rental industry.
Stop and pickup a sample from our booth and learn about our simple
Counter Display program that is now launched in over 260 locations, with
another 300 coming this year.
Zurich.........................................................................Booth #500
Edwina Mello
13810 FNB Pkwy.
Omaha, NE 68154
Phone: 508-9616-0240
[email protected] • www.autorentalcoverage.com
Rest easy with Zurich - the largest provider of property and casualty
insurance to the auto rental industry. We help you with customized
protection for your business, including auto liability, auto physical damage,
counter products and general liability.
What are Roundtables and why should I be interested?
Roundtables consist of a select number
of franchise and independent car and
truck rental operators that meet twice
a year to exchange information and
ideas that will improve their companies’
efficiency and profitability. They are the
equivalent to car dealers’ 20 Groups.
Jim is attending the Car Rental Show – call or text him to
discuss whether you would benefit from joining a Roundtable.
42
CRS02-50TGRad_shwguid_hpa_FNL.indd 1
Roundtable members are from
different, non-competing geographic
areas, both domestic and international.
The meetings are organized
and chaired by Jim Tennant
of The Tennant Group.
P: 707-287-1311
E: [email protected]
2/24/14 2:55 PM
Looking for financing for your auto rentaL fLeet?
Let us design the fnancing package to ft your
needs. For 150 years 1st Source has been
committed to the success of the clients and
industries we serve. Call or e-mail one of our
feet fnancing experts below.
1stsource.com/business/auto-light-truck-feet-fnancing
Western USA
Richard Curran: 619-283-5319
[email protected]
Central USA
Cindy Trenerry: 574-271-5647
[email protected]
Eastern USA
Rick Lewis: 770-591-5595
[email protected]
43
General Information
Conference Badges
Questions?
Your Car Rental Show badge will admit you to all Car Rental
Show events and activities that your badge type qualifies you
for, including the conference, exhibit hall and receptions. It is
important that you retain your badge and wear it at all events
for admittance. Attendees without a badge may be denied access; replacement badges may be purchased at the registration desk at your original registration cost.
If you have questions, please call (800) 576-8788 Monday
through Friday from 8:30am - 5:30pm Pacific to speak to a
member of show management for assistance.
Lost and Found
The Lost and Found is located at the registration desk. Past the
close of registration on the last day of the show, show management will turn over any unclaimed items to the Rio All-Suite
Hotel & Casino.
Photo and Video Release
By attending the Car Rental Show, you hereby grant Bobit
Business Media, its representatives, and employees the right
to take photographs and multimedia of you and your property
in relation to the Car Rental Show. You also authorize the Car
Rental Show to use such images with or without your name,
and for any lawful purpose, including but not limited to publicity,
illustration, print advertising and web content.
Registration Policies
By registering for the Car Rental Show, you grant Bobit Business Media the right to contact you regarding your registration, as well as to receive updates on Car Rental Show and/or
updates and promotional material sponsors. You also consent
to the posting of your name, title, company and city and state/
region on the official show website www.CarRentalShow.com.
This is a private event not open to the public. No one under 16
years of age will be permitted to attend.
44
Trade-Only Event
Car Rental Show is a trade-only event. Individuals who cannot
document their direct, professional affiliation to the trade will
not be admitted.
Unauthorized Solicitation
Please note that while all attendees are invited to the Exhibit
Hall, any attendee who is observed to be soliciting business in
the aisles or other public spaces, in another company’s booth
(*suitcasing), or in violation of any portion of the Exhibition
Policy, will be asked to leave immediately. Additional penalties
may be applied. Please report any violations you may observe
to Show Management.
*Suitcasing: Any activity designed to solicit or sell products or
services to delegates attending a meeting, conference, or event
without the proper authorization by the event sponsor or in
ways that violate the rules of the event or exhibition.
TIME TO ACCELERATE YOUR BUSINESS?
AMERICAN EXPRESS PROVIDES THE TOOLS TO PUSH FORWARD
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who want to use the Card for their business expenses, and can also help you manage your business better.
By opening a merchant account to accept the Card, you can cut down on administrative work and help bring in
payments faster. You’ll also have access to exclusive services and business solutions including business insights,
marketing programs, and other products and services that can keep your business one step ahead.
To learn more about how American Express can help you grow your business,
visit americanexpress.com/merchant