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THE
T EN N E S SEE B ANKER
Volume 102 • Number 11 • November 2014
THINGS
HAPPEN.
The past few years have been
a reminder of how important it is
to be prepared for the unexpected,
and Financial PSI is here to help
you do just that. Financial PSI offers
a variety of high-quality insurance
products that can be personalized
to meet your bank’s needs.
Directors’ & officers’ coverage
Financial institution bonds
Property & casualty products
Group medical & life insurance
Group & individual disability insurance
Group dental
BE PREPARED. BE INSURED.
Contact your Financial PSI consultant to find out more.
(800) 456-5191 • (615) 244-5100 • www.financialpsi.com
But you need
more than luck.
Benjamin Franklin once said,
“Diligence is the mother of good luck.”
We agree. Too often, compliance weaknesses go
undetected until it’s too late. Through our risk-based
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deficiencies. Early identification of weaknesses allows for
adequate time to implement effective solutions.
Hope is not a strategy, and luck favors the diligent.
PYA’s professionals help our clients create a culture of robust
regulatory compliance. In addition to testing, our experts
provide thoughtful advice and education throughout the
process.
We call it Vision Beyond the Numbers,™
and it can work for you.
VISION
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Why not you?
YOUR BANK MAKES LOANS
THAT REQUIRE
TITLE INSURANCE
Someone is profiting from your referrals
Since 1992, Tennessee bank-owned agencies have sold $26 million
in title insurance through the TBA-endorsed program, resulting in $9.9 million
in dividends to the Tennessee owner banks.
Benefits of Bank Ownership

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
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Let us help your bank maximize fee income through title insurance.
Norma Carroll
Colin Barrett
VP Marketing
Investors Title Insurance Company
[email protected]
865.384.7846
President
Tennessee Bankers Association
[email protected]
615.244.4871
THE
TEN N E SSE E B A N K E R
Published monthly by the Tennessee Bankers Association
OFFICERS
William B. Marsh / Chairman
First Commerce Bank, Lewisburg
David Verble / Chairman-elect
Citizens National Bank, Sevierville
Gordon Majors /Vice Chairman
The Hardin County Bank, Savannah
Colin Barrett / Editor
Dianne W. Martin / Managing Editor
Matt Radford / Graphic Designer
Volume CII / Number 11 / November 2014
Contents
THIS MONTH
Welcome New Associate Members....................................................................... 7
TBA Forums – Limited Openings Still Available..................................................... 9
IRA Update and Review Workshops – Big Changes for Rollovers Effective January......... 12
Cyber Fraud and Security – Live Webinar Will Cover Legal Issues...................... 13
Retail Sales and Marketing – New Conference Scheduled for January............... 14
ABA Elects 2014-2015 Officers, Board................................................................. 18
‘Tis the Season for Fraud – Special Offer on Thumbprint Signature Pads........... 19
DEPARTMENTS
FROM THE EXECUTIVE OFFICE—Colin Barrett
Consolidation and the Tennessee Banking Industry................................... 6
WASHINGTON UPDATE—Governor Frank Keating
‘.bank’, ABA, and You................................................................................. 9
WASHINGTON WATCH—Viveca Y. Ware
Retail Me Not............................................................................................ 10
ON THE HORIZON—Bank Security and Risk Management Conference / Bank
Directors Retreat / Recent Flood Insurance Changes / Role of Credit Risk
Management in Enterprise Risk Management.......................................... 16
Community Corner............................................................................................... 20
Bank Notes.......................................................................................................... 23
Promotions.......................................................................................................... 26
Employment Opportunities.................................................................................. 29
Actions of Bank Regulatory Agencies.................................................................. 30
TBA Professional Development Calendar............................................................ 31
STAFF
Administration
Colin Barrett / President
Stacey Langford / Senior Vice President
of Membership
Steve Curtis / Vice President of
Information Technology
Sharon Justice-McCray / Vice President
of Human Resources & Facilities
Penny L. Powlas / Executive Assistant,
Administration / Legal
T’Lanie Luu / Member Services
Specialist
Sandra Johnson / Training Center
Coordinator
Lacy York / Receptionist
Accounting / Insurance
Angela D. Griffin, CPA / Executive
Vice President / CFO
Mike Ailinger / Staff Accountant
Shemeka Greer / Accounts Receivable
Clerk
Felisha Gatlin / Accounts Payable Clerk
Legal / Government Relations
Timothy L. Amos / Executive Vice
President / General Counsel
Amy Smith / Senior Vice President /
Deputy Counsel
Education
Debbie M. Brickles / Senior Vice President
of Training and Development
Susan R. Taylor, CMP / Senior Vice
President of Professional Development
Monique Jenkins / Education Services Specialist
Communications
Dianne W. Martin / Vice President /
Director of Communications
Matt Radford / Assistant Director
of Communications
Lila Griffin / Proofreader
THE
T EN N ESS EE B AN KER
Volume 102 • Number 11 • November 2014
On the Cover
Visitors get an impressive view of the Tennessee State
Capitol from the Bicentennial Mall.
Photo by Matt Radford.
The Tennessee Banker (ISSN 0040-3199) is published monthly by the Tennessee Bankers
Association, 211 Athens Way, Ste 100, Nashville, TN 37228-1381; telephone 615-2444871. Advertising rates available upon request. Subscriptions: $40.00 per year for TBA
members; $55.00 for nonmembers; single copies, $6. Tennessee residents add 9.25%
sales tax. Periodical postage paid at Nashville, Tennessee. POSTMASTER: send address
changes to The Tennessee Banker, 211 Athens Way, Ste 100, Nashville, TN 37228-1381.
Copyright © 2014, Tennessee Bankers Association; all rights
reserved. The Tennessee Bankers Association disclaims all
responsibility for opinion expressed in addresses, papers, or
communications published in The Tennessee Banker unless such
opinion has been endorsed by the Tennessee Bankers Association.
NOVEMBER 2014 | THE TENNESSEE BANKER
5
From the Executive Office
Consolidation and the Tennessee
Banking Industry
By Colin Barrett, President, Tennessee Bankers Association
D
epending on the
measurement and
who is doing the
ranking, Tennessee is
somewhere in the top 10
of states when it comes
to the number of bank
consolidations over the
past several years. And
that number is increasing.
Since December 2013, six
banks have been acquired
or are in the final stages of
acquisition.
I am often asked about
the impact of consolidation on our government
relations initiatives and
our education programs
and what having fewer
banks means for Tennessee businesses and consumers. It’s a
topic of interest among Tennessee
bankers, the media, and your association.
To understand the impact, it is
important to look at bank consolidation trends. Over the past 20 years,
the number of banks in Tennessee
has decreased by roughly 25 percent,
from 284 to 214 (chart 1). That might
not surprise you, but these numbers
might. In 1994, there were 282 Tennessee–chartered banks and two chartered outside of our state; today, we
have 172 Tennessee–chartered banks
and 42 that are chartered outside of
the state with operations within our
borders (chart 2). There is no doubt
that the Tennessee banking landscape
continues to evolve.
First, the increase in the number
of out-of-state banks establishing
a presence in Tennessee means that
the state’s business climate and op-
6
Three suggestions for this month:
PPVisit our new website at www.TNBankers.org. The
website is simpler to navigate, provides easier ways to
register for programs, and offers many opportunities
to engage with the association.
PPSend a representative from your bank to join us
for our newest series of Senior Compliance Officer
Forums. We expect 55 participants—a huge number.
If your bank is not represented, please contact Debbie
Brickles at [email protected] to learn more.
PPCheck out the rapidly growing Insured Cash Sweep
service from TBA endorsed partner Promontory
Interfinancial Network, Inc. Financial institutions
that offer ICS can offer their customers multimillion dollar FDIC protection for demand deposit
accounts or money market deposit accounts. For
more information, contact Dave Still at dstill@
promnetwork.com.
portunities for
growth are relatively strong,
and that’s a positive for all of us. And
although the regulatory environment
might indicate otherwise, there is no
doubt that we will have new banks
chartered. In fact, most likely fueled
by consolidation, there has been quite
a bit of chatter on that topic in recent
months.
And yet, Tennessee continues to be
a diverse banking state: 28 percent of
our members are under $100 million
in deposits, and 89 percent are under
$500 million. We have 14 banks that are
over the $1 billion mark. In addition,
Tennessee is a leader when it comes
to out–of–state bank acquisitions and
branching. With this diverse group of
banks, Tennesseans have the opportunity to find the bank that best fits their
needs.
As a bank association executive,
THE TENNESSEE BANKER | NOVEMBER 2014
I will admit that consolidation is
among my least favorite topics, but
the fact is, our association is built to
handle it.
Financially, bank dues continue
to make up only about 8 percent of
our total revenue—the lowest in the
country. In contrast, your support
of TBA education brings almost five
times more in revenue to the association than your membership dues.
This enables us to run many regional
programs at break–even or at a small
loss as a member benefit. This has also
allowed us to work with the Virginia,
Arkansas, and Mississippi bankers
associations to provide a more expansive selection of educational classes
across the state.
For a majority of banks, your
support of TBA endorsed partners has
Ch ar t 1
Ch ar t 2
Number of Banks in Tennessee
Location of Bank Charters
350
300
250
200
300
284
267
250
249 234
233 233 225 235 236 234 233 229 230 227
223 214
200
150
100
100
50
50
0
19
94
19
96
19
9
20 8
00
20
0
20 2
04
20
0
20 5
06
20
0
20 7
0
20 8
09
20
10
20
11
20
12
20
13
20
14
0
a much larger financial impact than
your membership dues. And Financial
Products and Services, Inc, continues
to provide 50 percent of the TBA’s
revenue. Brian Mobley and his team
at Financial PSI have done an outstanding job navigating the waters of
the Affordable Care Act, not only to
continue to meet the insurance needs
of Tennessee banks but to enhance
our bottom line significantly—something that allows us to provide true
value in our membership benefits.
This has also allowed us to build our
reserves to withstand any challenges
that changes in the banking landscape
might bring.
Additionally, consolidation has
19
9
20 4
00
20
04
20
0
20 5
06
20
07
20
08
20
09
20
10
20
11
20
12
20
13
20
14
150
TN Chartered
Banks 282 219 210 201 202 203 199 196 190 190 185 181 172
Chartered 2 15 23 24 32 33 35 37 39 40 42 42 42
Outside TN
not affected our participation or government relations efforts. This year
has seen record participation in our
education programs, BankPac, and the
Washington Conference. Thanks to our
members’ phone calls and e-mails, Tennessee leads the country when it comes
to Congressional support of banking
legislation. In the state legislature, your
relationships, along with the great work
of Tim Amos, Amy Smith, and Stacey
Langford, have helped strengthen the
pro-banking voice in Nashville.
We continue to be blessed with
overwhelming participation across our
industry, and all the banks in the state,
whether chartered here or elsewhere,
help make us what I believe is the
strongest state bankers association in
the country.
The best way to sum up bank
consolidation is through the old adage, “change is the only constant.”
In fact, there are only 10 remaining
banks from the 110 that founded
your association at the Gayoso Hotel
in Memphis in 1890. As the industry
continues to evolve, rest assured that
your association will as well. We look
forward to meeting the needs and
representing the interests of Tennessee
banking for many years to come. ■
Welcome New Associate Members
T
he following companies have joined the Tennessee Bankers Association as associate members
since the publication of the 2014 Bankers Directory. TBA’s associate members deliver valuable
products and services that help financial institutions
serve their customers. In addition, they provide considerable support to TBA efforts and programs. You
will find a complete list of TBA associate members on
the TBA website at www.tnbankers.org/associates/ or
in a special section of the Bankers Directory. If you
have questions about associate membership, please
contact Stacey Langford, [email protected].
LENDING
Nashville, TN
Iroquois Capital Group
401 Commerce St, Ste 740
Phone: (615) 467-7210
37219-2479
Fax: (615) 467-7210
www.iroquoiscg.com
Contact: William D. Jackson – [email protected]
Charlie Morgan – [email protected]
Iroquois Financial Partners is a debt fund that provides innovative lending solutions to profitable lower middle market
companies seeking between $1mm and $5mm in capital. ■
7
Banking in a
Brave
New World
ABA National Conference
for Community Bankers
February 8–11, 2015 | Boca Raton, Florida
Boca Raton Resort & Club, a Waldorf Astoria Resort
Community bankers are eagerly watching the industry advance from a
state of recovery to one of resurgence—and new opportunities.
How we are positioned to achieve greater profitability and sustain
long-term growth in this unique environment will be explored at
the 2015 ABA National Conference for Community Bankers. Join us!
Register at aba.com/Community.
Washington Update
‘.bank’, ABA, and You
By Frank Keating, President and CEO, American Bankers Association
W
hen the Internet Corporation for Assigned
Names and Numbers—
ICANN—announced that more than a
thousand new top level domains would
be unleashed on the Internet, there was
little doubt about our response.
ABA, guided by our banker leadership, did just as it has done since
1875. We led.
In 2008, ICANN approved a program to enable the creation of an
unlimited number of new generic
top-level domains, or gTLDs. The most
common of these today are .com, .org,
.net, etc. From January to May 2012,
ICANN accepted applications for new
gTLDs and received nearly 2,000 submissions. So far, ICANN has approved
more than 100 of those, with many
more expected.
Among the new domains is
“.bank.” And, thanks to a multi-year
effort by ABA and other banking organizations, that domain will be operated
by the banking industry. Specifically, it
will be operated by fTLDRegistry Ser-
vices, which ABA, the Financial Services
Roundtable, and others founded in 2012
for this purpose.
ABA decided it was in the best interest of the global banking community
for .bank to be owned and managed by
the banking industry. Our reasons were
twofold. We wanted to protect the interests of the banking industry by ensuring
outsiders, whose main interest would
have been making a profit, were not at
the controls. And we wanted to preserve
customers’ trust in banking. We are doing that by making sure proper security
controls are in place to protect .bank.
Those controls begin with the fact
that only verified members of the banking community will be able to register
for a .bank site. The new domain also
will have enhanced levels of security and
adhere to 31 strict standards developed
by ABA and FSR. These will help prevent
users from being redirected to fake bank
websites, help make it more difficult for
criminals to create spoofed e-mails from
a .bank domain, provide a higher level
of encryption, and more. We expect the domain to be available in June 2015, at which time fTLD
will have a website that will guide
banks through the registration process.
In the meantime, you’ve got some
planning questions to consider with
your marketing, IT, and legal staffs,
as well as your core processor. These
questions include whether to move
all of your Internet activities to .bank
or keep some activities in the bank’s
existing .com or .net site.
To learn more about .bank and the
process for applying for a domain, including a special process for trademark
holders, visit aba.com/dotbank.
ABA’s work to secure the .bank domain is a reflection of our longstanding
leadership in payments and cybersecurity. Count on us to continue that
leadership role as the field becomes
ever more complex and important. ■
© 2014 American Bankers Association. All rights reserved. Reprinted
with permission.
TBA Forums Limited Openings. Please Check with TBA Contact If Interested.
The TBA forums provide an ongoing opportunity for
bankers to come together with peers in their various functional areas to discuss important issues and exchange ideas
in a noncompetitive environment. Each forum series features
a facilitator who is an expert in the field.
2014-2015 Senior Human Resources Forums
November 6 - Session 1 of 3
Debbie Brickles – [email protected]
NEW 2014-2015 Retail Banking Officers Forums
November 6 – Session 1 of 3
2014-2015 Senior Compliance Officers Forums
November 13 – Session 1 of 4
2015 CEO Forums
January 6, 7, 8 – Session 1 of 3
2014-2015 Senior Lender Forums
January 14, 15, 16 – Session 2 of 3
2014-2015 Risk Management Officer Forums
January 21 – Session 2 of 3
2015 CFO/Controller Forums
February 10, 11, 12 – Session 1 of 3
Susan R. Taylor, CMP – [email protected]
2015 IT Operations Officer Forums
April 2 – Session 1 of 3
9
Washington Watch
Retail Me Not
Wal-Mart’s latest foray into banking demands
consistent regulatory oversight
T
By Viveca Y. Ware, Executive Vice President of Regulatory Policy
Independent Community Bankers of America
he world’s largest company returned to the world of banking
when it recently announced it
would begin offering checking accounts
in stores nationwide. Wal-Mart Stores,
Inc, is positioning its latest move into
the financial industry as a low-cost
alternative to traditional bank checking.
What the Bentonville, AR-based
mega-retailer neglects to mention is that
community banks have been offering
low- and no-cost checking accounts for
decades. Nevertheless, ICBA’s message
is simple: If Wal-Mart is going to serve
as a conduit for consumer checking accounts, these accounts should be subject
to the same legal and regulatory framework as traditional checking accounts
offered by banks.
Wal-Mart is teaming with prepaid
payments card provider Green Dot
Corporation and its bank, Green Dot
Bank, to offer the new checking account
product. The checking account, called
GoBank, would be available to individuals over 18 who pass an in-house
identity check.
Wal-Mart shoppers can open a
“free” GoBank account by purchasing
a $2.95 starter kit. The FDIC-insured
checking accounts also have an $8.95
monthly membership cost, but those
fees are waived for customers who
receive qualifying direct deposits of at
least $500 per month. Wal-Mart stores
effectively serve as bank branches, and
accountholders have access to a debit
MasterCard and a network of 42,000
free ATMs.
Banking and Commerce
ICBA’s reaction to the Wal-Mart
announcement was swift and simple:
The mega-retailer should stick to its
retail business and leave banking to
10
v
Recent Letters to Regulators
ICBA filed several comment letters
to federal regulators this fall, including these:
• FHLBank membership. ICBA
explained to the Federal Housing
Finance Agency how its proposal to
revise requirements for how financial institutions apply for and retain
membership in Federal Home Loan
Banks would profoundly affect community banks. Among its provisions,
the FHFA proposal would require all
FHLBank members to hold one percent of their assets in home mortgage
loans. It also would require certain
members to continually adhere to a
10 percent residential mortgage loan
requirement.
•Secondary-market mortgages.
On Fannie Mae and Freddie Mac
guarantee fees, ICBA told the Federal
Housing Finance Agency that all lenders should obtain the same price for
the same loan from the same government-sponsored enterprise, regardless
of an institution’s size, delivery channel, or loan volume. Among other
comments, the association wrote the
prices of all loans sold to Fannie and
Freddie should be based on risk to
avoid adverse selection.
• TILA-RESPA disclosures. ICBA
and 15 other trade associations issued
several recommendations to the Consumer Financial Protection Bureau to
foster timely and efficient execution
next August of new mortgage-lending
disclosures under the Truth–in–
Lending Act and the Real Estate
Settlement Procedures Act. Among
the recommendations, the associations asked the bureau to provide
written guidance addressing common lender questions, conduct educational forums and conferences,
provide more examples of completed TILA-RESPA forms, address
conflicts with state laws, and work
with other regulators to develop
consistent examination procedures.
• Posting consumer data. ICBA
asked the Consumer Financial
Protection Bureau not to publicly
disclose consumer complaint narratives regarding financial institutions. The association wrote that
such narratives are subjective and
often misleading and could violate
consumers’ privacy.
• Farm Credit System. ICBA opposed Farm Credit Administration
efforts seeking to implement, without a formal rule–making process,
a rural community investments
program to allow FCS lenders to
make nonfarm investments. The
association also opposed a $10
billion letter of credit from the US
Treasury for FCS as unnecessary,
saying FCS institutions should be
assessed fees to pay for the system’s
financial shortfalls.
Read ICBA’s comment letters at
www.icba.org/advocacy. ■
banks. Retailers and banks specialize in
their distinct and separate businesses for
good reason—mixing the two can result
in serious conflicts of interest.
Further, if consumers are interested
in low-cost checking, then they should
look no further than their local community bank. The nation’s community
banks have offered low-fee and no-fee
basic checking accounts for decades.
Nowhere else will consumers find
highly accessible accounts with the oneon-one level of service they can get from
community banks’ relationship-based
businesses model.
If Wal-Mart is going to serve as a
conduit for offering traditional banking
services, it needs to protect its customers’ financial health just as is required
of all banks. That means it should
have to face all appropriate state and
federal banking laws and regulations.
Of course, that includes those involving
REGISTER NOW
consumer protection, FDIC deposit insurance, privacy and data security, and Bank
Secrecy Act and anti-money laundering
safeguards—I could go on.
Call for consistency
That is why in addition to urging customers to use community banks for their
checking accounts, ICBA has called on
policymakers to ensure GoBank accounts
are subject to the same legal and regulatory framework and oversight as traditional
bank accounts.
A consistent regulatory framework
would allow customers to have a common
experience, whether they are using a traditional banking account or an alternative
channel for services like those offered by
Wal-Mart. It would also ensure Wal-Mart
and other nonbanks are unable to enter
the business of banking while avoiding
bank regulation and supervision.
Further, ICBA remains concerned that
Wal-Mart’s plan violates state banking
and branching laws concerning deposit-taking. Because Wal-Mart checking
accountholders could open an account
at the retailer’s stores and also add value
to their accounts at stores nationwide,
we’re calling on policymakers to review whether this activity represents a
violation.
The bottom line is that if WalMart wants to get into the business of
banking, it should have to follow the
multitude of regulations that community banks nationwide face every day.
Meanwhile, as always, if consumers
really want to find a low-cost checking
option they should skip the Wal-Mart
checkout line—and go see a community
banker. ■
Viveca Y. Ware (viveca.ware@icba.
org) is ICBA executive vice president
of regulatory policy.
BANKERS BREW
December 11
Full Day Seminar
The Barrett Training Center at
Designed for CEOs, CFOs, CIOs and
others involved in bank management
breakfast & lunch included followed by reception
Register for this FREE seminar at www.kraftcpas.com/events.php
555 Great Circle Road • Nashville, TN 37228 • 615-242-7351
11
December 2, 3, 4
IRA Update and Review
Big changes for rollovers effective January 1, 2015
IRAs are a specialized area that
require a certain expertise. If you
are looking for a seminar that will
separate fact from fiction for the more
technical areas of IRAs, this is the
program to attend.
Join us next month for TBA’s annual Individual Retirement Accounts
Update and Review Workshop. This
is a full-day, regional workshop with
programs scheduled for December 2
in Knoxville, December 3 in Nashville, and December 4 in Jackson.
Patrice M. Konarik, a nationally recognized IRA expert with over 30 years
of experience in the financial services
industry, is the instructor.
Too many times “experts” post
things on the internet that appear
vague or many times fabricated regarding retirement account rules and
regulations.
This workshop focuses on recent
changes to IRA regulations. Participants will get the answers to common
questions such as:
• What are the legislative updates
for 2015?
• Have qualified charitable distributions been extended for 2014? 2015?
• What is the new definition of the
“once-per-12-month” IRA rollover
rule?
• Will there be forms updates and
mandatory customer amendments this
year?
• Are health savings accounts worth
offering to our customers?
Each participant will take home
the complete 275-page Sunwest Training IRA Training and Reference Manual—the “Red Book” that is constantly updated to reflect new regulations.
Who Should Attend
Content for the IRA Update and
Review, presented at the intermediate
12
IRA Update and Review Workshop
2014 Highlights
• Legislative updates including 2014/2015 IRA cost-ofliving adjustments
• Beneficiary designations—including one hour CE in Ethics
• Health savings account qualifications and custodial
responsibilities
• How to avoid the five biggest mistakes of qualified plan
rollovers
Konarik
• IRA transfers vs IRA rollovers—you must know the
difference
• IRA distributions including minimum distribution and beneficiary options
—Distributions at 70 1/2
—Seven red flags of IRA beneficiary payouts
to advanced level, was developed for IRA
personnel in new accounts, CDs, trust,
investments, and savings departments
who are involved in the opening, selling,
and administration of IRA accounts. It
is assumed that participants are familiar
with the basics of IRAs and will benefit
from the thorough discussions of the
more complicated aspects of the IRA.
About the Instructor
Patrice M. Konarik is president of
Sunwest Training Corporation, founded over 20 years ago and located near
San Antonio, TX. With more than
30 years’ experience in the financial
services industry, Konarik has focused
her expertise on the retirement and new
account areas.
She currently provides live training
and webinars on these subjects on a
nationwide basis. Many state bankers
associations and other organizations use
Konarik as the main source for training
on these complicated topics.
Her upbeat personality and former
banking experience easily encourage
interaction and questions during her
training sessions.
Registration Fees
Registration fees for the workshops cover instruction, the comprehensive manual, continental breakfast, refreshment breaks, and lunch.
Early registration fees for registrations received in the TBA office by
the close of business on November
14 are $220 for TBA members and
associate members and $440 for
nonmembers.
After November 14, fees increase
by $30 to $250 for members and
$470 for nonmembers.
All day-of-program registrants will
be assessed an additional $50 late
registration fee, no exceptions.
Visit the TBA webpage, www.
TNBankers.org/calendar to register
online for IRA Update and Review or
to download a copy of the brochure
containing complete program information and a printable registration
form.
If you have questions about this
program, please e-mail Debbie Brickles, [email protected] or call
615-244-4871 or 800-964-5525. ■
TBA LIVE WEBINAR
Cyber Fraud and Security
Legal Issues Concerning
You and Your Commercial Customers
December 16, 2014
9:00-10:30 am CT
Every day, banks’ commercial
clients transfer funds electronically
amid a climate where cyber fraud and
security infiltrations run rampant.
As bank customers use transfers to
fund payroll, disburse escrows, and
pay business expenses, perpetrators
lurk in the background searching for
ways to gain access to accounts and
transfer funds fraudulently. Once this
happens, and the funds can’t be recovered, two questions loom: “Who’s
liable, the bank or the customer?”
and “Could the bank have protected
itself?”
For the answer to these questions
and more, sign-up today for TBA’s live
webinar, Cyber Fraud and Security:
Legal Issues Concerning You and
Your Commercial Customers. Cosponsored by Husch Blackwell LLP
law firm, the webinar is scheduled
for December 16 from 9:00 – 10:30
am CT.
This webinar will review the legal
framework surrounding commercial
electronic funds transfers to help
you understand the relevant considerations for security procedures and
how courts are looking at the issues.
The presenters also will discuss ways
to avoid a loss, how to shift liability
from the bank, and factors banks
should consider in protecting themselves.
The presenters for the webinar are
Mark Warren Bailey, Jr, partner with
Bailey
Heuer
the Memphis office of Husch Blackwell,
and Jeffrey S. Heuer, partner in the firm’s
St Louis office.
Audience
This webinar was developed for
anyone with responsibilities in electronic transfers and related security
procedures—including bank operations,
compliance, and security officers and
other employees with responsibilities
in this area. Directors who need to
understand the issues appropriately for
institutional risk and compliance management programs would also benefit
from the webinar.
Webinar Registration and Access
Information
Webinar participants will receive
phone access for the audio portion
of the presentation and a link to the
PowerPoint slides shown during the
webinar. The presentation will be
approximately 90 minutes in length,
including time for Q&A.
Each registration provides one
connection to the live audio program.
This connection allows you to have
unlimited listeners present at your
location during the presentation.
Registrations received in the TBA
office by the close of business December 4 qualify for early registration
fees of $195 for TBA members and
associate members and $390 for
nonmembers. After December 4, fees
increase to $245 for members and
$440 for nonmembers.
TBA must receive all registrations
by December 11 and no cancellations
are allowed after December 4.
Everyone registered will receive
access information via e-mail by 2:00
pm CT on Monday, December 15.
Visit the calendar page of the
TBA website, www.TNBankers.org/
calendar, to register for the Cyber
Fraud and Security Webinar online
or to download the brochure containing complete information about the
program and a printable registration
form.
If you need additional information
or have questions concerning the webinar, please e-mail Debbie Brickles,
[email protected], or call
615-244-4871 or 800-964-5525. ■
13
RETAIL $ALES
AND MARKETING CONFERENCE
NEW! TBA Barrett Training Center, Nashville
January 13, 2015
As banks re-evaluate their business
models and seek new sources of revenue, marketing plays a pivotal role. By
gaining knowledge of the latest trends
in retail sales, marketing professionals can contribute to increasing the
profitability of their institutions. All
banks, large or small, have competitive
advantages, and the secret is to define
and capitalize on your competitive advantage to expand your market share.
Starting off our 2015 education
schedule, TBA is introducing a new
program, the Retail Sales & Marketing
Conference. The full-day program will
be held January 13, 2015, at the TBA
Barrett Training Center in Nashville.
Who Should Attend
This is an intermediate-level program. The speakers and topics were
selected specifically to benefit retail
banking officers, marketing officers,
results-oriented small business relationship managers, and branch administrators and branch managers primed
to enhance the customer experience.
Participants will qualify for 6.5
hours of CPE credit in the area of
marketing.
Program Overview
This conference is jam packed with
sessions covering issues of current
importance to marketing and retail
banking officers. The program includes a general session in the morning
with the afternoon devoted to three
sets of concurrent workshops divided
into two tracks—a sales track and a
marketing track.
The general session features:
•Strategies to Win the War – Sean C.
Payant, senior executive vice president,
14
Haberfeld Associates. All banks have
competitive advantages. Big banks have
the convenience of multiple locations and
large marketing budgets, while community banks have personal service and
the ability to truly know and build relationships with their customers. Do you
surrender or win the war? In this session,
Payant will explore winning strategies for
community banks to capitalize on their
competitive advantages, expand market
share, and monetize their customer base.
•Communicating in a Crisis – 30
Years of Work Destroyed in 30 Seconds
– Anthony Huey, president, Reputation
Management Associates. Unfortunately,
somewhere within your organization,
a crisis is waiting to happen—maybe
tomorrow, maybe next year, or even in
five years. You can never be sure what
the crisis will be or when it will strike,
but you can be sure that a crisis will put
your organization’s hard-earned image
and reputation up for grabs.
In this session, Huey will provide information on how to deal with the
media and 11 other audiences during a
crisis. The media, in particular, play an
important role during any crisis. Huey
will teach you exactly what the media
need and how the media can help you
get information to the public quickly.
You will learn how to respond to
questions briefly and directly
with honesty and candor and
learn how to control the
flow of information.
Sales Track Workshops
•Stop Selling Products and Start
Selling Solutions – Sean C. Payant, senior executive vice president, Haberfeld Associates. Far too often, bankers focus on selling products versus
providing solutions. Providing solutions is about deepening relationships
with customers. It is about providing
products and services that employees
understand and are proud to offer.
During this session, Payant will explore key action items that will equip
your team to be solution providers not
product pushers.
•Attracting and Retaining Profitable Small Business Customers
– Trent Fleming, president, Trent
Fleming Consulting. For many years,
Speakers
Fleming
Nikitas
Huey
Payant
Rowe
banks have considered the fight for
the profitable small business account
to be the real battle in financial services. Fleming looks at recent trends,
including “free” business checking and
commercial cash management technology, and provides insight into ensuring
that your bank has a plan to attract
and retain business accounts. Often,
community bankers find that they
have all the tools needed to compete
on feature/function with the regional
and national players. What they lack is
packaging, promotion, and sales training. Participants will leave with ideas
for how to address an overall strategy
for the commercial marketplace.
•Presentation Skills to Secure New
Business – Stand Up, Stand Out, and
Stand Apart from you Competitors –
Anthony Huey, president, Reputation
Management Associates. You’ve spent
months establishing trust and building
rapport with a new prospect. The final
phase to convert them to a client is a
formal sales presentation. How will
your presentation make you stand out
from your competition? Huey will help
you stand out from your competitors
and give you the edge you need to win
the business. Participants will learn
how to stand on their feet and convince.
From formal speaking to business presentations, this workshop is designed to
make you and your team more dynamic
presenters.
Marketing Track Workshops
•Social Media’s Place in Your Marketing Strategy – Trent Fleming, president, Trent Fleming Consulting. Often,
social media channels like Facebook,
blogging, and Twitter are talked about
as if they exist in a vacuum. In this session, Fleming will provide management
with background, risk management
advice, and overall guidance for marketing, public relations, and advertising
for financial institutions, including traditional and social media channels.
•Ways to Grow Your Business in
a Challenging Environment – Steve
Nikitas, senior marketing strategist,
Harland Clarke. The financial services
industry has witnesses a sea of change
in regulatory activity over the past
three years. At the same time, the recovery since the 2008 economic recession has been painfully slow. Financial
institutions that look at the confluence
of these events as an opportunity will
be the one to grow and prosper. Nikitas will deliver cost-effective and easily
employable steps your bank can take in
order to put regulatory and economic
challenges to work for you. The results
will flow to your bottom line while
increasing customer satisfaction. In
the final 15 minutes of the workshop,
Nikitas will encourage participants
to share best practices on how their
institutions are growing their balance
sheets.
•Big Data Analytics: A Single Source
of Truth for Everything Happening
in Your Bank – Jonathan Rowe, PhD,
director of research, nCino. Data
alone holds little value. Data held in
different systems is difficult to interpret.
Yet data holds the key to operating a
bank effectively, properly navigating
regulations, managing growth and financial success, and making informed
and accurate decisions. Big data
analytics provide institutions with a
“single source of truth” that allows
bank leaders to understand everything
happening in their bank in real-time
through instant, customizable reports
and analytics intuitively available
with the secure click of a mouse or
tap of a tablet. Big data analytics
transform how banks operate from
reactive to proactive with the ability
to accurately and confidently forecast
the future and measure all aspects
of the bank from loan operations to
compliance to branch management
to marketing and wallet share. And
of most importance, it provides the
ability to measure the success and
results each step of the way.
Hotel and Registration Information
The TBA has not blocked hotel
rooms for this conference, but the
program brochure contains a list of
hotel recommendations for those
needing overnight accommodations
in Nashville.
Registration fees cover instruction, reference materials, continental
breakfast, lunch, and refreshment
breaks.
Registrations received in the TBA
office by the close of business on
December 30 qualify for early registration fees of $350 for TBA members
and associate members and $700 for
nonmembers. After December 30,
the fees increase to $380 and $730,
respectively.
All day-of-program registrants will
be assessed an additional $50 late
registration fee, no exceptions.
To register online for the Retail
Sales & Bank Marketing Conference, visit the TBA website at www.
TNBankers.org/calendar. If you have
questions about the program, please
contact Susan Taylor, CMP, in the
TBA office at 615-244-4871 or 800964-5525. ■
15
On the Horizon
Upcoming Education Programs
Bank Security and Risk Management
Conference
November 6 & 7: Nashville Airport Marriott, Nashville
This annual conference was developed for security
officers, security assistants, compliance officers, human
resource managers, training managers, boards of directors,
auditors, retail operations managers, facilities managers, or
any bank personnel dealing with security or risk issues. It is
designed to give both the new and the experienced security
officer a critical resource for receiving timely and continuing
security education. Focusing on the “hot” topics involving bank security, the Bank Security and Risk Management Conference
provides instruction, discussion, and experiential learning
opportunities for all security professionals. It is designed
to give both the new and the experienced security officer a
critical resource for receiving timely and continuing security
education. By providing participants with established and
emerging industry-standard security practices, the conference helps to reduce both personal and corporate liability.
Topics on this year’s agenda include
• Framework for Improving Critical Infrastructure Cybersecurity
• Implications for Executing the Cybersecurity Framework
• New FFIEC Guidance on Social Media Risk for Financial Institutions
• Complying with the New ACH Security Framework
Rule
• Controlling Compliance Risk Effectively According to
the New FRB Standards
• Information Security: How Important Is It, and Who
Is Responsible?
• Fine Tune Your Vendor Management Program
There will be time on the last day of the conference for
a wrap-up and a Q&A session.
Visit the TBA calendar page on the website, www.TNBankers.org/calendar, to register for the Bank Security and
Risk Management Conference or to download a copy of
the conference brochure containing complete program and
registration information.
TBA Contact
Susan R. Taylor, CMP, - [email protected]
Senior Vice President of Professional Development
16
Bank Directors Retreat
November 19 & 20: Hermitage Hotel, Nashville
Cosponsored by Tennessee Department of Financial
Institutions
Due to action taken on the legislative and regulatory
fronts in Washington, the role and responsibilities of bank
directors continue to expand. Because of this, the Tennessee Bankers Association partnered with the Tennessee
Department of Financial Institutions to insure the most
up–to–date training on hot topics for your bank management and directors.
On November 19 & 20, the TDFI and TBA will present
the 2014 Bank Directors Retreat at the historic Hermitage
Hotel in Nashville. Topics include
•The Future of Tennessee Banking • The Bank Director’s Evolving Role in Compliance
• Director Liability in a Connected World
• How to Build and Retain a High-Performing Bank
Board
• What Is the Standard of Care for Bank Officers and
Directors in Tennessee?
• The US Economy in 2014-2015: Interest Rate Hikes –
Not If, but When?
The retreat begins late Wednesday afternoon with registration at 4:00 pm followed by a get acquainted reception
from 5:00 to 6:00. Dinner that evening is on your own.
The business session convenes on Thursday morning,
November 20, and adjourns at 3:30, with lunch included.
Who Should Attend
Both outside and inside board members, CEOs,
presidents of community banks, and internal auditors
throughout the state will benefit from the information available at this program. We encourage you
to bring your board members and schedule your fall
board meetings in conjunction with this conference.
TBA Contact
Susan R. Taylor, CMP, - [email protected]
Senior Vice President of Professional Development
The Role of Credit Risk Management
in Enterprise Risk Management
Understanding Recent Flood Insurance
Changes
December 2: Hilton Memphis Hotel, Memphis
Early Registration Deadline: November 21, 2014
Hotel Deadline: November 21, 2014
November 17: Union University, Carl Grant Event
Center, Jackson
November 18: TBA Barrett Training Center, Nashville
November 19: UT Conference Center, Knoxville
November 20: Bank of Tennessee - Operations Center,
Kingsport
Joint program with Arkansas Bankers Association
and Mississippi Bankers Association
Program Speaker
Ron Rushing, Rushing Consulting
Group, LLC
The role of credit risk management
in enterprise risk management appears
to be evolving and changing as the market tries to make a comeback. Moreover, the demands on loan production
Ron Rushing
while loan demand remains somewhat
flat is a challenging issue for all credit professionals. Expectations of future loan demands put even more pressure
on credit professionals to build solid credit operation
foundations based on lessons learned over the most recent
credit crises.
In this program, Ron Rushing of Rushing Consulting
Group, LLC, will provide the framework of credit risk management’s role in the enterprise risk management approach. He will address credit culture impact on your institution’s
largest asset of the balance sheet—loans. Rushing will
lead discussions regarding the importance of identifying
risk in the loan portfolio appropriately, assigning correct
risk ratings, and timely recognition of nonaccrual assets.
In addition, he will discuss in detail contemporary issues regarding the allowance for loan and lease losses and
proposed changes and explore processes and procedures in
problem loan management.
Who Should Attend
This seminar is directed to all credit professionals including, but not limited to, chief executive officers, board
members, chief credit officers, risk officers, loan review
professionals, credit analysts, special asset officers, and
lending personnel.
Program Speaker
Jack Holzknecht, Pegasus Educational
Services, LLC
Flood Insurance rules are in turmoil,
and this program attempts to make
sense of the mess of new laws and proposed an final regulations.
On July 6, 2012, Congress passed Jack Holzknecht
the Biggert-Waters Flood Insurance
Reform Act. Since then FEMA and the financial institution
regulatory agencies have been working on regulations to
implement the Biggert-Waters changes. On March 23, 2014,
Congress passed the Homeowner Flood Insurance Affordability Act. The Affordability Act revises certain sections
of Biggert-Waters, eliminates or delays other sections, and
creates new rules. The interagency final rules, expected last
spring, have been delayed by the Affordability Act.
Who Should Attend
The program is designed for compliance officers, operations personnel, mortgage loan officers, loan originators,
and others involved in obtaining and maintaining flood
insurance on mortgage loans. Participants receive a detailed
manual that serves as a handbook long after the program
is completed.
TBA Contact
Debbie M. Brickles - [email protected]
Senior Vice President of Training & Development
TBA Contact
Debbie M. Brickles - [email protected]
Senior Vice President of Training & Development
17
ABA Elects 2014-2015 Officers, Board
M
embers attending the
American Bankers Association’s annual convention in Dallas last month elected
new officers and directors to serve
on ABA’s board for the 2014-2015
association year. New officers are:
•Chairman: John A. Ikard, president and CEO, FirstBank Holding
Co, Lakewood, CO;
•Chairman-elect: R. Daniel
Blanton, CEO, Georgia Bank &
Trust, Augusta, GA;
•Vice Chairman: Dorothy A.
Savarese, chairman, president
and CEO, Cape Cod Five Cents
Savings Bank, Orleans, MA; and
•Treasurer: G. William Beale,
president and CEO, Union Bankshares Corp, Richmond, VA.
Elected to new terms on the
ABA board are:
• Howard T. Boyle, president and
CEO, Hometown Bank, Kent, OH;
•Charles N. Funk, president
and CEO, MidWestOne Financial
Group, Iowa City, IA;
• Pamela Joseph, vice chairman,
US Bancorp, Atlanta, GA;
• Jeffrey M. Szyperski, chairman,
president and CEO, Chesapeake
Bank, Kilmarnock, VA;
• Gregg L. Vandaveer, president
and CEO, Sooner State Bank, Tuttle, OK; and
•Paul V. Woolway, president,
Charles Schwab Bank, & executive
vice president, Charles Schwab
Corp, San Francisco, CA.
Continuing their terms on the
ABA board are:
•Stephen F. Christy, president
and CEO, Mascoma Mutual Financial Services Corp, Lebanon,
NH;
•David C. Darnell, vice chairman, Bank of America Corp,
Charlotte, NC;
18
Newly elected officers for 2014-2015 are (L-R) Chairman-elect R. Daniel Blanton,
Chairman John A Ikard, Vice Chairman Dorothy A. Savarese, and Treasurer G.
William Beale.
• Guillermo Diaz-Rousselot, president and CEO, Continental National
Bank, Miami, FL;
• F. Scott Dueser, chairman, president and CEO, First Financial Bankshares, Abilene, TX;
•Paul G. Greig, chairman and
CEO, FirstMerit Corp, Akron, OH;
•John M. Hairston, CEO and
COO, Hancock Holding Co, Gulfport, MS;
•George W. Hermann, president
and CEO, Windsor Federal Savings
& Loan, Windsor, CT;
•Robert R. Jones, III, president
and CEO, United Bank, Atmore, AL;
•John A. Klebba, chairman and
president, Legends Bank, Linn, MO;
•Thomas H. Shaffer, president,
1867 Western Financial Corp, Stockton, CA;
• Frank Sorrentino, chairman and CEO,
ConnectOne Bank, Englewood Cliffs, NJ;
•Edward L. Willingham, chief
operating officer, First Citizens
Bank, Raleigh, NC;
•Jeff L. Plagge, president and
CEO, Northwest Financial Corp,
Arnolds Park, IA, chairman of the
nominating committee;
•Laurie Stewart, president and
CEO, Sound Community Bank,
Seattle, WA, chairman of the government relations council;
•Paul G. Willson, chairman of
the board, Citizens National Bank,
Athens, TN, vice chairman of the
Government Relations Council;
and
•Joe Witt, president and CEO,
Minnesota Bankers Association,
Eden Prairie, MN, representative
to the Alliance of State Bankers
Associations. ■
Endorsed Partner
‘Tis the Season for Fraud;
Deter It with Thumbprint Pads
C
heck fraud increases over
the holiday season, and the
TBA Thumbprint Signature
Program works as a natural deterrent.
Very simply, any noncustomer who
wishes to cash a check at a participating financial institution or retailer is
asked to apply their right thumb to
an inkless touch pad fingerprinting
device that leaves no ink stain or residue. If fraudulent activity does occur,
law enforcement agencies will have
the thumbprint as evidence to use in
apprehending those responsible.
According to the 2014 AFP Payments Fraud and Control Survey,
findings show:
• Checks remain the payment type
most vulnerable to fraud attacks.
• 82 percent of organizations affected
by payments fraud report that checks
were targeted.
• Among organizations suffering a
financial loss due to payments fraud,
the typical loss was $23,100.
Don’t let check fraud ruin
your holiday season! Purchase
thumbprint pads between November 1 and December 31
to receive a special offer of 10
percent off your order of 10100 Thumbprint Touch Pads
or 20 percent off 101 or more.
Visit the TBA’s online store,
www.tnbankers.org/products/storefront, to place your order or contact
T’Lanie Luu, [email protected]. ■
Providing Merchant Card Services to Community Banks!
Face to face old fashion service:
Offices in:
Nashville
Memphis
Knoxville
Jackson
Tri-Cities
Contact:
Mark Barrett
1-888-741-2262
Fax: 615-352-6946
[email protected]
www.banccard.com
19
Community Corner
Evolve Bank & Trust
Holds 27th Annual
Cooper-Young Festival
In Memphis, Evolve Bank &
Trust’s annual Cooper-Young Festival
was held September 13. The purpose
of this largest single-day festival in
Memphis, now in its 27th year and
hosted by the Cooper Young Business
Association, is to make the district
known both locally and nationally
and to draw homeowners and merchants to the neighborhood. This
year, the festival featured 425 artists,
local Memphis bands playing on three
stages, a teenage fun zone, and new
shuttle service. ■
Johnson County Bank Steps Up to Help
The Positive Thinker’s Scholarship Fund
In Mountain City, Johnson County
Bank President Bill Brookshire and
CEO Chris Reece presented a $1,000
check to The Positive Thinkers, a philanthropic group who organize several
events each year to benefit the people of
Johnson County. For many years, the organization has held a luau each summer
to raise funds for their scholarship fund.
The number of scholarships awarded is
dependent on monies available.
This year, the previous sponsor for
the annual event was unable to help and
The Positive Thinkers had to scramble
to look for alternative fundraisers to
US Bank of Tullahoma Issues ALS Ice Bucket
Challenge to All Tullahoma Banks
Riding the wave of a nationwide
social media phenomenon, US
Bank, Tullahoma, recently issued
an ALS Ice Bucket Challenge to all
Tullahoma banks.
“We’re following the example
set by our CEO Richard Davis,”
said branch manager Carolyn Littlefield . . . as her team prepared to
be doused with ice water. “There’s
only one drug to treat ALS, and it
only extends it two or three months.
That’s why awareness really needs
to be heightened and money raised
for research. We want to challenge
the other banks to take the ALS
Ice Bucket Challenge.” Raising
awareness of amyotrophic lateral
sclerosis (ALS), otherwise known as
Lou Gehrig’s disease, the Ice Bucket
Challenge requires those challenged
to post an online video of them getting doused with a bucket of ice water
and nominate others to do the same.
The team at the Tullahoma US Bank,
set a donation goal of $250 from staff
and customer contributions. Those
doused were Financial Advisor Rob
Norman, Teller Terri Minor, Universal Banker Danielle Middleton, Teller
Coordinator Tina LeGeune, Sales and
Service Coordinator Charla Hopkins-Graves, and Branch Manager
Carolyn Littlefield. ■
raise the monies that go directly to
Johnson County High School seniors.
That’s when Brookshire, Reece, and
bank board member Brad Reece
came forward to lend a helping hand
and donated the $1,000, the amount
the luau typically brings in each year.
Although Johnson County Bank is
active in many activities, this is the
first time the bank has sponsored
this event.
“The Positive Thinkers really appreciate what Johnson County Bank
has done,” said Belinda Reece, current
president of the organization. ■
Home Federal Bank
Dedicates Habitat
for Humanity Home
In late July, Home Federal Bank,
Knoxville, Senior Vice President Andy
Hampson and Vice President Chris
Rohwer joined Knoxville Habitat for
Humanity and new home owner Yakesha McDaniel and her son to celebrate
the dedication of the family’s new
East Knoxville home. The dedication
marked Home Federal Bank’s 24th
consecutive year as a covenant partner
with Knoxville HFH, which involves
providing appropriate capital plus
significant manpower by bank volunteers to construct the home. Home
Federal Bank is Knoxville Habitat’s
longest-standing covenant partner. ■
First National Bank of Tennessee Contributes to Tennessee Tech Economic
Development Fund
First National Bank of Tennessee,
Livingston, community presidents
Jim Evans, Overton County; Larry
Henson, Cumberland County; Ryan
Smith, Putnam County; and Robert
20
Verble, White County, teamed up to
present a $100,000 check to Tennessee Technological University President
Phil Oldham to further a team effort
to boost economic development in the
Upper Cumberland Region. TTU
plays a vital role in community goals
for business recruitment, expansion,
and retention and workforce development and education. ■
Bank of Ripley Celebrates
75 Years with
Community Donations
For 75 years, the Bank of Ripley, Ripley, and its branch in Covington, Bank
of Tipton, have been committed to the
success of the communities they serve. As
part of the bank’s anniversary, the bank
celebrated with “75 Years . . . 75 Ways
to Say Thank You.” In September, the
bank presented 75 organizations with
75 items to assist those organizations.
Just a few examples of the gifts included:
• 75 ice cream treats for the Boy Scouts
and the Girl Scouts
• 75 days of advertising the Relay
for Life on the bank’s billboard for the
American Cancer Society
• 75 jars of baby food each to the
Tipton County and Lauderdale County
Carl Perkins Centers
• Tipton County and Lauderdale
County Exchange Clubs received 75
nonperishable food items
• 75 boxes of crayons for the Junior
Auxiliary of both counties
• 75 bottles of lotion to various healthcare and retirement communities
• 75 pounds of dog food to the animal
shelters
• 75 clothing items to the New Life
Union Mission and to Goodwill
• 75 bottles of water to Special Olympics
• 75 cookies to each of the area police
and fire departments
• 75 teddy bears to the Tennessee
Highway Patrol ■
Citizens National Bank Donates $12,500
To Boys and Girls Club of the Smoky Mountains
Citizens National Bank, Sevierville, has donated $12,500 to the
Boys and Girls Club of the Smoky
Mountains. The Boys and Girls Club
provides a safe place for children to
go every day after school.
“Our board is very committed
to helping the Boys and Girls Club
serve the needs of the families in
our community,” said David Verble,
president and chief executive officer
of CNB. “We are pleased to continue
our support of the Boys and Girls
Club in Sevier County by being
a member of the Caring Mentors
Society with our recent donation
of $12,500.”
“The long-term commitment
and partnership of our friends at
(the bank) has been critical to our
goal of making a Boys and Girls
Club available to every school
age child in Sevier County,” Mark
Ross, chief professional officer of
the Boys and Girls Club of the
Smoky Mountains explained. ■
Pinnacle Financial Partners’ Knoxville Branches Invest
$1 Million in Urban League’s Lending Program
Through its Knoxville branches, Pinnacle Financial Partners has
invested $1 million in a lending
program from The Knoxville Area
Urban League. Earlier this year, the
Urban League obtained certification
from the US Treasury Department as
a community development financial
institution. Among other things, that
designation allows organizations
to provide technical assistance and
commercial loans to expanding businesses in low-income areas. Phyllis
Nichols, president and CEO of the
Urban League, said the UL would
use the investment to make loans and
fund businesses that do not have
adequate access to capital. “Ultimately, these businesses will create
jobs and opportunities for residents
of economically disadvantaged
communities who want and need
to work to support themselves and
their families,” Nichols continued.
“Pinnacle is thrilled to provide
these resources to the Urban League
and create opportunities for these
businesses and communities that
we’d be unable to serve if it (were
not) for the Urban League’s CDFI
certification,” said Harvey White,
Pinnacle’s Knoxville executive. ■
First State Bank, Martin, and Federal Home Loan Bank of Cincinnati
Restore Martin Housing Facility
With the help of First State Bank,
Martin, and the Federal Home Loan
Bank of Cincinnati, Cincinnati, renovations were completed through
the Martin Housing Authority in
a nine-month long effort to restore
a housing facility. The apartments
were in substandard condition
before they were purchased by the
Martin Housing Authority. Broken
windows and vandalism attracted
crime to the area, and they were an
eyesore to the community.
“The best way we found to get rid
of the criminal activity and poor living
conditions was to purchase and reno-
vate,” said Brian Harris, the executive director MHA. With a mission
to ensure a better community, the
MHA decided to completely restore
the units. The partnership between
First State Bank and the FHLB of
Cincinnati was made possible by a
15-year compliance agreement. ■
21
More Community Ser vice
Activities . . .
First State Bank, Brownsville,
was a drop-off location during
the summer for Haywood County
Schools, and the schools received
new and used uniforms and school
supplies. Lisa Carlton, city president, and Danny Morris, lender
for First State received items for
the schools. ■
The Bank of Frankewing,
Frankewing, made a generous donation of $250 to the Lincoln County
4-H archery program. In presenting
the check, David Barnes, stated that
the Bank of Frankewing was pleased
to invest in the young people of Lincoln County. ■
The Bank of McNairy County,
Selmer, built a foot bridge connecting
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423-756-6133 | mjcpa.com
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Chattanooga, TN 37402
22
its parking lot to the ball field at the
Selmer City Park so that fans can
park in the bank’s parking lot and
go to the ball field. “As a community bank, it is our responsibility
to help make our community a
better place to live. Our employees
played in the park, their children
play in the park. It only made sense
for us to help connect our bank to
our park,” said McCall Wilson,
bank president. “We hope that the
families that use the ball field will
know that the bank enjoys being
a part of all of the community in
any way we can,” Branch Manager
Jaime Reaves said. ■
First Tennessee Bank, NA,
Memphis, co-hosted a free twohour Project HOME Financial
Literacy Workshop with Shelby
County Trustee David Lenoir at the
Glenview Community Center. The
workshop was open to taxpayers
who wanted to arrange payment
plans for their delinquent county
and city property taxes. ■
Heritage Bank, Clarksville, participated in the annual Vendor Fair
on Austin Peay State University
campus kicking off the fall semester. The bank provided students
with information on checking accounts and other banking services
during the day-long event. The
bank presented a Kindle Fire HD
to one lucky student, drawn from
among more than 200 entrants.
In September, David Tipton,
main branch manager at US Bank,
Rogersville, presented a $2,000
check to Guerry McConnell, secretary of the Rogersville Arts Council
to assist the nonprofit organization
with the production of its programs, events, concerts, plays, and
workshops. ■
Bank Notes
BancorpSouth Opens Loan Production Office in Chattanooga
BancorpSouth Bank, a $13 billion-asset financial holding company based in Tupelo, MS, with offices
in middle and west Tennessee, has
opened a loan production office in
Chattanooga, expanding the bank’s
presence into southeast Tennessee
with plans to open a full-service
bank by spring of 2015. BancorpSouth Bank’s production office is
located in downtown Chattanooga
at 631 Broad Street and features a
team of six local lending and support
personnel led by Sam Jones.
Jones, a 36-year bank veteran,
said BancorpSouth’s initial focus is
working with commercial clients,
funding new business, and building
a strong client pipeline, “but should
soon offer consumer and mortgage
loans in East Tennessee. . . . This is a
great regional bank that affords us a
lot more flexibility in doing different
kind of credit facilities to serve small
First Advantage Bank Supports Apple Pay
First Advantage Bank, Clarksville,
is preparing to support the Apple Pay
service for its bank customers. “This
service will enable our consumers to
make safe, secure, and fast mobile
purchases using their iPhone 6 and
iPhone 6 Plus phones,” said Earl O.
Bradley, III, chief executive officer
of the bank. In early 2010, First
Advantage Bank was one of the first
community banks to launch a mobile
payment solution in partnership with
Bling Nation, a mobile payment provider based Palo Alto, CA. The “tapto-pay” payments solution was popular
in the Clarksville community and had
thousands of customers enrolled in the
program.
“Our customers were early adopters
then, and I’m confident they’ll be early
adopters with ApplePay. I’m thrilled
that our bank customers will be able to
use their First Advantage bank accounts
with this service,” said Bradley. ■
Pinnacle Financial Partners Places on FORTUNE’S US
Great Place to Work List
For the third consecutive year,
Pinnacle Financial Partners, Inc,
Nashville, earned a place on FORTUNE’s US Great Place to Work®
list. Pinnacle ranked fifth out of
25 on the medium-sized company
(251-999 employees) list, recognizing companies that have exceptional workplace cultures.
Applicant companies opt to
participate in the selection process,
based primarily on an employee
survey that measures engagement,
including an in-depth questionnaire
about benefits programs and company practices. Great Place to Work®
evaluated each application using its
unique methodology based on five
dimensions of a great workplace—
credibility, respect, fairness, pride,
and camaraderie. ■
and mid-sized companies in our
region,” Jones said. “We consider
ourselves a kind of super community bank, and we’ll be able to focus
and have complete relationships
with our customers as they grow.”
BancorpSouth Bank currently operates 28 full-service Tennessee
banking locations, serving 19 Tennessee communities with over $900
million in net loans and more than
$1 billion in total deposits. ■
Billy Hicks Retires
From First Community
Bank
Billy and Margaret Hicks at his Leaders
in Banking Excellence Induction.
First Community Bank of Bedford
County, Shelbyville, hosted a reception in the bank’s community room
October 8 to honor Billy Hicks, senior
chairman, who recently announced his
retirement after 26 years of service.
Family, friends, dignitaries from the
community, present and former bank
employees, and customers attended the
event. Hicks was a 2012 inductee into
TBA’s Leaders in Banking Excellence. ■
23
Bank Notes continued
First Citizens, Dyersburg,
Acquires Southern Heritage
Bancshares
First Citizens Bancshares, Inc, Dyersburg, has completed its acquisition
of Southern Heritage Bancshares, Inc,
merging with and into First Citizens
Bancshares, Inc. In this merger Southern Heritage Bank, a community bank
based in Cleveland, TN, becomes
a wholly owned subsidiary of First
Citizens Bancshares, Inc. Southern
Heritage will retain its name remaining a separately chartered bank and
operating as a subsidiary of First
Citizens Bancshares, Inc.
With the merger, First Citizens
has extended its footprint statewide
to include offices in Bradley County
and has solidified its position as the
seventh largest Tennessee-based community bank. The combined organization has approximately $1.5 billion
in assets, $1.2 billion in deposits, 349
associates, and 24 branches across 10
Tennessee counties.
“Our bank just celebrated our
125th anniversary, and we are excited about our future, partnered with
a strong bank and new teammates
who match our culture and desire
for excellence,” said Jeff Agee, First
Citizens’ CEO. “Already being well
matched in terms of values, financial
performance, and strategic goals
establishes a solid foundation for
success for our teammates, customers,
and shareholders.”
J. Lee Stewart, Southern Heritage’s
president and chief executive officer
immediately prior to the merger, has
joined First Citizens’ board of directors, expanding the total number
of directors to 19. “To combine the
success of Southern Heritage Bank in
East Tennessee with the solid market
share and highly ranked performance
of First Citizens in West and Middle
Tennessee is a strategic move that I
believe will greatly enhance shareholder value,” said Stewart. “Our
teammates are excited to be a part of
First Citizens.” ■
24
Paragon Bank Launches New Small Business Capital
Division
Paragon Bank, Memphis, has
launched a new division, Paragon
Small Business Capital Group, to
address the growing need to secure
loans for small businesses. The Paragon Small Business Capital Group,
based in Atlanta, GA, is headed up
by Charles Yorke. He will report to
Mike Edwards, president and chief
operating officer at Paragon Bank.
Paragon’s executive vice president,
Andy Taylor, will serve as the group’s
senior credit officer. All loan decisions will be made in Memphis.
Paragon Small Business Capital
Group grew out of a team of experienced SBA lenders that was one of
the top 50 most active lenders in the
government’s SBA lending program.
The bank under which they had been
doing business was struggling, and
Paragon Bank stepped in and offered
jobs to 16 of its key individuals, and
Charles Yorke
Andy Taylor
in October the group moved under
the Paragon Bank umbrella.
With over 150 years of combined experience, the group is
prepared to help businesses and
individuals navigate the SBA lending world of 7(a), 504, USDA B&I,
and conventional loans for small
businesses. The Paragon Small
Business Capital Group specializes
in franchise lending, with loans to
62 unique franchises over the last
decade. ■
First Tennessee Bank to Introduce Chip Cards
In 2015 - Cards Will Increase Security
In the wake of cardholder data
breaches at several large retail merchants, First Tennessee Bank, NA,
Memphis, will introduce chip cards
in 2015, providing greater security
for consumers. Widely used in Europe and Asia, chip cards, or EMV
cards have embedded microchips that
authenticate cardholders and authorize transactions. Unlike traditional
cards with magnetic stripes, no data
is stored on the card itself, making it
much more difficult to counterfeit the
card or impersonate the cardholder.
“There will be a period of adjustment for consumers,” said Dondi
Black, manager of retail payments
for First Tennessee. “For example,
chip cards are not swiped, but rather inserted into the terminal where
they remain for the duration of the
transaction.”
With some terminals, customers
will be able to touch the EMV card
to the terminal to complete the payment. First Tennessee’s EMV cards
will have this capability right away.
“We believe customers are tired
of numerous merchant breaches
and will welcome a solution like
ours that provides an additional
layer of protection and makes the
purchase process faster and more
convenient,” Black said. The introduction of EMV cards will reduce
consumer impact from merchant
breaches, which is why First Tennessee is so focused on this effort.
Acceptance is expected to grow as
consumers understand the benefits.
“No system is fool-proof, but
chip cards are a big advance in
security,” Black said. ■
Sevier County Bank Holds Customer Appreciation Day
At Sevier County Bank, Sevierville, customers were all smiles
during customer appreciation day
festivities at the bank’s main office.
“Would you like some entertainment while you wait?” asked
drive-thru teller Chelsea Washer.
The question mostly was met with
a resounding “yes,” but there were
a few inquisitive looks. As Washer
invited the customers to register for
the event’s grand prize giveaway,
the Sevier County High School
Dance Squad appeared with a short
dance routine and music specially
choreographed for the occasion.
“The customers were thrilled,”
said Sevier County Bank President
and CEO Matthew A.R. Converse.
“The dance squad did an absolutely
phenomenal job, and we are so
appreciative of their contribution
to SCB Customer Appreciation Day
festivities.” ■
Debbie Jones, vice president
e-banking and marketing, INSOUTH
Bank, Brownsville, and an 18-year
veteran with INSOUTH, has graduated from the ABA School of Bank
Marketing and Management. ■
Waverly Branch Wins Regions
Bank Chairman’s Award
The Sevier County High School Dance
Squad entertains customers at Sevier
County Bank. Customers also got their
windows washed.
Bone McCallister Norton PLLC Lands 14 Attorneys
On The Best Lawyers in America 2015
TBA associate member, Bone McAllester Norton PLLC, Nashville, has
received three separate accolades in
the 21st edition of The Best Lawyers
in America©. Fourteen of the firm’s
attorneys were named to the 2015 list,
and Charles Robert Bone and Anne C.
Martin also were chosen as “Lawyer of
the Year” in Nashville in their respective
practice areas. The firm itself was named
a “Best Law Firm” in a Tier I ranking
for Nashville in the 2015 edition of US
News—Best Lawyers “Best Law Firms.”
“Our attorneys are united by their
enthusiasm for the law and a relentless
dedication to our clients, and I think
that is why 14 of our attorneys, as well
as the firm overall, have received this
recognition,” said Charles W. Bone,
founder and chairman of Bone McAllester Norton. “We are grateful to our
peers for observing the expertise and
passion behind what we do.”
The Bone McAllester Norton at-
Jones Graduates from ABA
School of Bank Marketing
and Management
torneys listed in The Best Lawyers in
America list for 2015 are:
•Trace Blankenship
• Charles W. Bone
• Charles Robert Bone
• John P. Branham
• Larry W. Bridgesmith
• William T. Cheek III
• Paul W. Kruse
• Anne C. Martin
• Sam J. McAllester, III
• C. Michael Norton
• Bryan E. Pieper
• Jack F. Stringham, II
• Edward M. Yarbrough
• Stephen J. Zralek
The Best Lawyers in America list
for 2015 includes attorneys from all 50
states and the District of Columbia, and
inclusion in this year’s publication is
based on more than 4.3 million detailed,
confidential evaluations of lawyers by
other lawyers. Lawyers are not required
or allowed to pay a fee to be listed. ■
Regions Bank, Waverly, led by
Thomas Phy, received the bank’s Chairman’s Award this year. This award is the
most prestigious award in the company
and is based on a branch’s performance
in customer service throughout a full
year. Only branches in the top 10 percent are eligible for this award.
The Waverly branch is in the top one
percent of the entire company, including
branches in 16 states. Regions Bank,
Waverly, was honored for their service
to the community with their involvement with the local high schools, setting
aside a scholarship for graduating seniors, offering free financial reviews for
anyone in the community who wants a
“second opinion” on investments, helping local customers take advantage of
their low lending rates, and other areas
of high customer service. ■
Triplett Named to CFPB
Community Bank
Advisory Council
Christopher Triplett, president,
chief executive officer, and chief financial officer, Newport Federal Bank,
Newport, was named to the Consumer
Financial Protection Bureau’s (CFPB)
Community Bank Advisory Council.
This nine-member council advises the
CFPB and shares with the bureau the
unique perspectives of community
banks and the critical role they play in
the health and viability of their local
economies. ■
25
Promotions
Sarah Meyerrose
has been tapped as
the new president and
CEO of Civic Bank
& Trust, Nashville,
beginning October
1. Meyerrose is the
Sarah
former CFO at First
Meyerrose
Tennessee Bank, NA.
Civic Bank & Trust,
She replaced Bob
Nashville
Perry, who had served
as president and CEO since 2008.
Perry will remain on Civic Bank’s
board of directors.
Meyerrose spent almost three
decades with First Tennessee, serving
several roles, including regional bank
president in addition to CFO. In 2009,
she founded SM Strategic Solutions, a
bank consulting firm in Nashville
The Bank of Nashville, a division
of Synovus Bank, has promoted Amy
Bennett to vice president of mortgage
and Glenn Kraft to assistant vice president and mortgage loan originator. In
addition, the bank named Eric Gatlin
market sales leader for mortgage and
Jodie Pelley, Kaliesha Higgs, and Sandra Austin mortgage loan originators.
Citizens Bank of Blount County,
Maryville, has welcomed Suzie Cutshaw as business relationship and
sales manager. With over 30 years’
experience in business development,
equipment financing, and sales management, she most recently worked
for Regions Bank as a vice president
and equipment finance specialist.
Citizens City & County Bank,
Trenton, a branch of Farmers and
Merchants Bank, Trezevant, has
named Chris Rawdon as assistant vice
president and loan officer.
26
Citizens National Bank, Sevierville,
has named Angel Shah as a financial
advisor for Raymond James Financial
Services, Inc. Shah, a CNB employee
in the wealth management department
since 2012, has passed the series 7 and
series 63 licensing exams.
Community First Bank & Trust,
Columbia, has promoted Jon Thompson, an employee since 2008, to senior
vice president and chief financial officer.
Prior to joining the bank, Thompson
served as a senior staff member of
Crowe Chizek and Company LLC. In
addition, Emmett J. Webb joined the
commercial lending team as vice president, commercial loan officer at the
Thompson’s Station office. Previously,
Webb was a business banking officer
with Regions Bank, Franklin, and
before that he was a branch manager
with Wells Fargo Financial Bank in the
Nashville area.
Mike Smalling has joined F&M
Bank, Brentwood, as a mortgage loan
originator.
Fifth Third Bank, Murfreesboro, has
added Ryan Morris as vice president and
senior private banker. With more than
10 years’ experience in mortgage and
private banking, Morris came to Fifth
Third from Dallas, where he served as
senior vice president for a wealth management banking team since 2010.
James Howard has joined Fifth
Third Bank, Nashville, as an associate
commercial relationship manager in
the middle market division. Previously,
Howard was employed at Goldman
Sachs, where he covered a portfolio of
technology, media, and telecom com-
panies. In addition, Lindsey Steen
has joined the bank as a personal
banker at the Williamson Square
Financial Center, Franklin; and Steve
Strouse joined the bank as a personal
banker at the Music Row Financial
Center, Nashville. Steen has worked
nine years in customer service roles.
Strouse has worked in sales, business
management, and consulting for over
25 years.
Financial Federal Bank, Memphis,
has welcomed Emily Berkey as the
new investor accountant and Kristie
Graves as a deposit specialist. Previously, Berkey worked at a prominent
Memphis certified public accounting
firm.
Richard Krabbendam recently
joined FirstBank, Chattanooga, as
vice president and commercial relationship manager. Krabbendam began
his banking career as a commercial
lender in 1989. Before joining FirstBank, he held executive and finance
leadership positions for private manufacturing firms in Maryland, Texas,
and Tennessee, where he learned the
importance of the relationship-centered approach to banking.
FirstBank, Knoxville, has welcomed Michael Haun as commercial
relationship manager.
FirstBank, Nashville, has promoted Jordan Waldron to vice president
of marketing and public relations. In
addition, Alice Finn joined the bank
as a vice president of training and
development and Luke Feisal as an
analyst in portfolio management.
First Community Bank, Rogersville, has promoted Shannon Evans
to banking officer. Evans currently
serves the bank as senior customer
service representative with lending
responsibilities at the West Main
Street location.
First Freedom Bank, Lebanon, has
added Ginny Patterson as relationship
specialist. Previously, Patterson was
advertising director with The Wilson
Post, and she also has worked for
Citizens Bank, Carthage.
First National Bank of Manchester, Manchester, has announced the
following promotions of key personnel: a veteran banker of 30 years,
Brent Parsley was named community
president of the Manchester office.
With a career of 35 years, Denton
Jones was named senior vice president and branch manager of the 1814
Hillsboro Road, Manchester, office.
A seasoned employee of 20 years,
Carla Clay was promoted to chief
financial officer and vice president
located at the main office in Manchester. An employee of 19 years,
Tammy Townsend was promoted to
assistant vice president/loan officer in
the Hillsboro Road office. In addition,
Chrystal Bohannan and Amy Jones
were promoted to loan officers.
First South Bank, Jackson, has
announced the addition of Nichole
Warren as assistant vice president
serving as the head of internal audit.
Previously, Warren, a certified public
accountant, worked seven years with
HORNE LLP, Jackson.
Tray Brantley has joined the wealth
management team of FSG Bank,
Chattanooga, where he will serve
as the wealth advisor for the bank’s
south market, including Chattanooga
and Cleveland. Brantley brings more
than eight years of experience as a
wealth advisor to the position.
FSG Bank, Knoxville, has added
Matt Webster as a commercial banking
officer.
Finworth Mortgage, LLC, an
InsBank, Nashville, company, has welcomed Keith Collison as a vice president
and loan originator. Previously, Collison
was a vice president with Guaranteed
Rate and before that he worked for Fifth
Third Bank. Michael Lee has joined Finworth Mortgage as a first vice president
and managing director. Preciously, Lee
was a vice president with Ditech Mortgage/Walter Investments.
Chad Harkness has joined INSOUTH Bank, Brownsville, as an
assistant vice president/loan officer of
the Millington Branch office. He has 15
years’ banking experience with over 12
of those years in lending.
Mountain Commerce Bank, Erwin,
has promoted Marie Patterson, the
bank’s chief financial officer based in
Johnson City, to senior vice president.
The bank promoted two other Johnson
City executives, controller Terry Weltman and director of technology and
information security Donnie Blair, and
one Knoxville-area executive, director
of human resources Vicki Weaver, to
first vice presidents. In the Knoxville
area, Brice Chapman, portfolio manager, and Michael Saporito, relationship
manager, were named vice presidents in
the commercial banking division. Erik
Wilson was added as a vice president
to the responsive relationship banking
team.
Sara Honeycutt to
assistant vice president. Couch began
her banking career in
1989 and has worked
in retail branches,
business banking,
Michelle
commercial bankCouch
ing, but she spent
Patriot Bank,
the majority of her
Millington
career focusing on
private banking. Couch’s current
role with Patriot Bank is working
in the Memphis market for private
banking clients. With 18 years’
banking experience, Honeycutt is a
seven-year Patriot Bank employee
with human resources and marketing
responsibilities. She is located at the
Barretville office.
Pinnacle Financial Partners, Knoxville, has added Chris Avans as a
senior vice president and mortgage
advisor at the bank’s Northshore
Drive location and Lena Amanns as
a financial adviser assistant.
Pinnacle Financial Partners, Lebanon, has welcomed two additions
to the West Baddour Parkway office:
Nathan Matheson and Liz Thomas.
With eight years’ financial services
experience, Matheson is a senior
vice president and financial advisor.
Previously, he was vice president and
business banker with SunTrust Bank.
Thomas brings 11 years’ experience to
her role of service specialist. Previously,
Thomas served as an operations manager with First Tennessee Bank, NA.
Paragon Bank, Memphis, has welcomed Richard Harris as vice president
of commercial banking.
Pinnacle Financial Partners, Memphis, has named Chris Barnes, Vance
McCollum, and Heath McCormick
as network and hardware support
analysts.
Patriot Bank, Millington, has announced two promotions—Michelle
Couch to senior vice president and
Reliant Bank, Brentwood, has
named Tim Jones as associate vice
president and branch manager.
27
Promotions continued
John Young, a certified public accountant, has joined Security Bank,
Dyersburg, as a vice president, business banker, and lender.
SmartBank, Pigeon Forge, has announced promotions
of two key personnel: Brandon Christopher to senior vice
president and chief
Brandon
information officer
Christopher
and Connie Clabo
SmartBank,
to
vice president and
Pigeon Forge
loan operations manager. With nine-plus
years’ experience in
the banking industry,
Christopher, joined
SmartBank in 2012
as vice president and
director of IT. ClaConnie Clabo
bo joined the bank
SmartBank,
during its organizaPigeon Forge
tion in 2006 and currently has 20-plus years’ banking
experience.
Southern Bank of Tennessee, Mount
Juliet, has added Amii J. Stone, a career
banker of 25 years, to their bank staff.
Previously, Stone was employed by
Wilson Bank & Trust, where she led
its mortgage department in overall loan
production for the last three years. In
addition, Melissa Parrish, a veteran
banker of 24 years, has joined Southern
Bank’s management team at the Lebanon branch. Previously, Parrish worked
for Wilson Bank & Trust, where she
was the assistant branch manager of
the Baddour Parkway office.
Southern Community Bank, Tullahoma, has named veteran banker Lisa
Cole as vice president and loan officer.
With almost 30 years in the banking
industry, Cole began her career at First
Federal Bank and was with her previous
employer for more than 22 years. In
addition, Charles Spaulding joined SCB
as assistant vice president.
Treissa Parks has joined SunTrust
Mortgage, Memphis, as a loan officer
to serve clients in the Memphis area.
Greg Byrd has returned to TNBANK, Knoxville, as senior vice president for lending in the bank’s Cedar
Bluff office. He was first at TNBANK
from 1999 to 2005. Heather Emert
has joined the bank as an assistant vice
president in real estate lending, and
Lauren Turpin was named a customer service representative in the main
branch office in Oak Ridge.
TriStar Bank, Dickson, has named
Ashley Perko Whiteside as the assistant
branch manager for TriStar’s Columbia
location. A native of Columbia, Whiteside has 14 years’ banking experience.
Wilson Bank & Trust, Lebanon,
has promoted Lisa Mullins, Kara Torphy, and Beverley Walker to assistant
vice presidents and assistant branch
managers.
managing consultant
in the Nashville practice. He has more
than nine years of
public accounting,
IT, and community
banking experience.
Cy
Before joining BKD,
Sturdivant
Sturdivant specialBKD, LLP,
ized in Federal FiNashville
nancial Institutions
Examination Council-based control
reviews of Southeast US financial
institutions regulated by the Federal
Reserve, the FDIC, and the Office
of the Comptroller of the Currency.
Sturdivant is a certified information
systems auditor® and a member of
ISACA.®
HORNE LLP, Jackson, has promoted Terrricka O’Hara to supervisor, Kim Papineau to senior
associate, Ryan Sugden to manager,
Debbie Orkin to senior accounting
technician, and Jacob Ingleby to
associate.
Lattimore Black Morgan & Cain,
PC, Brentwood, has promoted Chris
Burns to senior accountant from
staff accountant. Jacob Brown was
named video production coordinator. In addition, Brian McCuller
joined LBMC as a senior manager.
Crews Stanford, Stephen Hill, and
Jacqueline Weiss joined the company
as staff accountants; Katie Tierney as
a staff auditor; and Nikki Watson as
a senior staff accountant. ■
BKD, LLP, Nashville, a TBA associate member, has welcomed Cy
Sturdivant to the ITRS team as a
Climbing the Banking Career Ladder?
Send your promotions to The Tennessee Banker
Dianne Martin – [email protected]
Vice President/Director of Communications
615-244-4871 or 800-964-5525
28
Employment Opportunities
POSITION WANTED
1407-7CEO/SRO/BDO
Results-driven executive with extensive record of senior-level leadership contributions, accomplishments,
and career growth in the banking industry since 1979.
Strengths include operational leadership, financial
management, loan portfolio growth, new business
development, and community involvement. Contact
Daryle Keck via e-mail to [email protected] or call
865-607-9057.
1405-2SRO/CFO
Community bank executive with 15 years of experience as chief financial officer. Has MBA with
super-regional bank training and community bank
experience. Experienced in asset liability management, accounting, liquidity management, financial
analysis, strategic planning, and budgeting. Contact
Brian Hawkins via e-mail Brian.Hawkins2014@
gmail.com or call 706-340-1078.
POSITIONS AVAILABLE
1410-7
MORTGAGE LOAN OPERATIONS SPECIALIST
Reliant Bank is a fast-growing community bank
locally owned and operated in Brentwood, TN. We
are currently seeking a loan operations specialist to
join the Reliant Bank mortgage services team. This is
an excellent opportunity for a motivated professional
to work in a challenging and rewarding environment.
This nonexempt position reports to the assistant
vice president, loan operations officer. This position
provides operational support to the day-to-day mortgage loan transaction processes including data entry,
tracking, and verification; ensures that mortgage loan
documentation is maintained properly; and provides
support to various areas of mortgage regarding
mortgage loan operations. Acts as backup administrator for loan platform including administration
requirements, product changes, software revisions/
enhancements. Assists senior operations officer &
compliance officer with consumer compliance, safety
and soundness examinations, and records retrieval.
College degree or equivalent professional experience
in loan servicing or operations preferred, Attention
to detail and accuracy of work is essential. Requires
good general math and analytical skills, strong Microsoft Word and Excel skills, and the ability to input
and retrieve data in various systems; discretion in
handling confidential information and sensitive documents. Must demonstrate a commitment to accuracy
and quality while meeting deadlines. Requires strong
organization skills, ability to communicate effectively
through both written and oral formats, ability to
multi-task and prioritize, and excellent customer
service skills. Reliant Bank offers competitive compensation and full benefits including medical, dental,
vision, health savings accounts, flexible spending
accounts, life insurance, long–term disability, and
401(k). Qualified candidates may submit their resume
via e-mail to [email protected]. Reliant Bank
is an Equal Employment Opportunity/Affirmative
Action Employer.
BRANCH MANAGER – MOUNT JULIET, TN
1410-6
First Freedom Bank seeks experienced branch manager for
the bank’s Mount Juliet office. Duties and responsibilities
include, but are not limited to, business development, developing and managing a loan portfolio, sales leadership,
and ensuring the branch is profitable and meets annual
goals. Applicant should have knowledge in both the
deposit and loan aspects of banking. Applicant must be
customer–service driven, have excellent communication
and interpersonal skills, demonstrate effective time management and organizational skills, and be able to make
outside sales visits. First Freedom Bank is an affirmative
action employer. Qualified applicants should submit
resumes to [email protected].
1410-5
INFORMATION MANAGEMENT SPECIALIST
CapitalMark Bank & Trust has an immediate opening
for an information management specialist. This position will provide support related to computer systems,
including end-user devices as well as servers, network
hardware, and related applications. Key responsibilities
include assisting with management of the information
technology system, monitoring applications for performance and reliability, and handling end-user support
issues. Position involves understanding and applying
regulatory requirements to bank information technology
and communicating with auditors and examiners, as
needed, regarding associated risks. Bachelor’s degree
or equivalent certifications and information technology
experience required. Experience with SQL server and
other database server applications required. Excellent
written/verbal communication, attention to detail, and
exceptional client service skills are essential. Limited
travel involved. The ideal candidate must be able to
work in a fast-paced environment, be dependable,
meet strict deadlines, and possess the flexibility and
knowledge to handle various tasks. This position will
be located in Chattanooga and report to the Operations/Technology Group Head. Interested candidates
should send a resume and letter of interest to: Human
Resources, CapitalMark Bank & Trust, PO Box 671,
Chattanooga, TN 37401 or to HumanResources@
capitalmark.com.
1410-3
LOAN PRODUCTION ASSOCIATES
BancAccess, Inc., a multi–community bank–owned
company created to provide loan referral services to its
owner banks, seeks full-time and part-time loan production associates. Preferred applicants will have developed
prospecting skills and a proven track record of loan
production. Responsibilities include, but are not limited
to, relationship development with community banks and
commercial borrowers. Compensation package includes
base salary plus a percentage of monthly interest income
from loans produced for the life of the loan with no
income cap. Interested candidates should submit a
cover letter and resume to [email protected].
1410-3
COMMERCIAL CREDIT ANALYST
Well-respected, stable community bank in East Tennessee is seeking a commercial credit analyst. The individual
in this position has the primary responsibility of assimilating, reviewing, and evaluating credit and financial
information on current and prospective customers
and preparing written analyses to support approval or
decline of loan applications. Individual will be expected
to analyze simple and complex financial information
satisfactorily, such as financial statements and tax
returns, to determine creditworthiness of a loan
request. Requires a BA degree in finance/accounting,
business administration, or related field from a fouryear college or university; two to four years’ banking
experience in similar position; or equivalent combination of education and experience. Serious and
qualified applicants may submit resume and salary
expectations to the Human Resources Director, Susan
Zerambo, at [email protected].
1410-2
SENIOR ADMINISTRATIVE OFFICER
Local $240 million community bank is seeking a
senior manager responsible for oversight of deposit
services division, operations division, information
technology division, and marketing. This position
is directly responsible for human resources, purchasing, security, facility management, and corporate
governance. Primary duties include maintaining
all corporate records, interaction with board of
directors, attending and taking minutes at meetings,
coordination of annual shareholders meeting, managing human resources including payroll and benefits,
assisting with audit and exam information, managing
property and casualty insurance and physical security,
and facilities management. General banking knowledge is required as well as a minimum of 7 years of
general banking experience. Human resources experience is a plus. Prior management experience is also
required as this position will work with department
managers on staffing, bank compliance, and planning.
This position will also participate with other senior
managers in achieving the overall goals of the bank.
Qualified candidates may submit their resume via
e-mail to [email protected]. INSBANK is an Equal
Opportunity Employer.
1409-4
MORTGAGE LOAN ORIGINATOR –
CHATTANOOGA, KNOXVILLE, & COOKEVILLE, TN –
ATLANTA, GA
The mortgage loan originator will originate loans
and work with customers to meet their financial
goals. Help customers by partnering with them and
assisting them through the mortgage lending process.
Listen to what works best for the clients and help
them assess the impact on them of their mortgage
decision will have on them. 2+ years of experience
as a Mortgage Loan Originator, preferably working
with a residential mortgage lender. Qualifications:
book of business preferred; high school diploma required; proficient with lending compliance standards
and regulations; excellent customer service approach;
computer savvy with software experience preferred;
excellent written and verbal communication skills,
including professional demeanor; strong organizational skills with strict attention to detail.
FSGBank is an equal opportunity employer and does
not discriminate on the basis of race, color, gender,
religion, age, sexual orientation, national or ethnic
origin, disability, marital status, veteran status, or
any other occupationally irrelevant criteria. Qualified individuals please submit resumes to jobs@
fsgbank.com.
Tennessee banks and associate members may list positions free-of-charge as a benefit of their membership in the Tennessee Bankers Association. Those interested in
placing an ad or replying to position openings (refer to position number) should direct their inquiries to: Penny Powlas - [email protected], Tennessee Bankers
Association, 211 Athens Way, Ste 100, Nashville, TN 37228-1381 • 1-800-964-5525 or 615-244-4871
29
Actions of Bank Regulatory Agencies
TENNESSEE DEPARTMENT OF
FINANCIAL INSTITUTIONS
Argent Trust Company, Memphis, TN,
application to open new full-service
trust office at 1100 Abernathy Road,
NE, Suite 400, Atlanta, GA (approved
6/11/14; opened effective 8/1/14).
part of a family control group to retain
control of First Alliance Bancshares, Inc,
Cordova, TN. The family group consists
of Tyrone A. Burroughs, Nelda F. Burroughs, and Burroughs Investment Group,
all of Germantown, TN, and Melanie B.
Cole, Williamsburg, VA (received).
Franklin Synergy Bank, Franklin, TN,
application to relocate branch from
4930 Thoroughbred Lane to 134 Pewitt Drive, Suite 100, both locations
in Brentwood, TN 37027 (approved
5/30/14; effective 8/5/14).
Regions Bank, Birmingham, AL, application to establish branch at Wolf River
Boulevard and Germantown Road, Germantown, TN (approved 9/29/14).
SouthEast Bank, Athens, TN, application to relocate branch from 12744
Kingston Pike to 12700 Kingston Pike,
both locations in Farragut, TN (approved 8/8/14; effective 8/8/14).
Southern Community Bank, Tullahoma,
TN, application for new branch at 817
Broad Street, Chattanooga, TN 37402
(approved 12/11/13; opened effective
8/28/14).
First Bank, Lexington, TN, application
for consolidation of the main office located at 30 South Main Street into the
branch office at 53 East Church Street,
both located in Lexington, TN. The
consolidation resulted in the main office
being designated to the 53 East Church
Street, Lexington, TN, location (no
objection 7/13/14; effective 9/12/14).
Putnam 1st Mercantile Bank, Cookeville, TN, application for new branch at
322 Main Street, Baxter, TN (approved
7/22/14; opened effective 9/23/14).
Southern Community Bank, Tullahoma,
TN, application to close branch at 91
University Avenue, Suite 3, Sewanee,
TN (no objection 7/31/14; closed effective 9/26/14).
FEDERAL RESERVE SYSTEM
First Alliance Bancshares, Inc, Cordova,
TN, notice by Tyrone A. Burroughs,
Germantown, TN, individually and as
30
Triumph Bank, Memphis, TN, application to establish a branch facility located
at 7550 West Farmington Road, Germantown, TN (received).
OFFICE OF THE COMPTROLLER OF
THE CURRENCY
First Citizens National Bank, Dyersburg,
TN, application for new Jackson Financial
Center branch at 381 Walker Road, Jackson, TN 38305 (received 4/10/13; approved 5/7/13; opened effective 10/1/14).
First Tennessee Bank, NA, Memphis,
TN, application to purchase the following branches of Bank of America, NA,
Charlotte, NC: Columbia Downtown,
200 West Seventh Street, Columbia, TN
38401; Hatcher Lane, 1404 South James
Campbell Boulevard, Columbia, TN
38401; West State Street, 2406 West State
Street, Bristol, TN 37620; Sparta, 469
West Bockman Way, Sparta, TN 38583;
North Military, 225 North Military Avenue, Lawrenceburg, TN 38464; North
Locust Avenue, 1225 North Locust Avenue, Lawrenceburg, TN 38464; Waverly,
208-210 West Main Street, Waverly, TN
37185; North Roan Street, 2105 North
Roan Street, Johnson City, TN, 37601;
Kingsport, 1201 North Eastman Road,
Kingsport, TN 37664; Greeneville Plaza,
1545 East Andrew Johnson Highway,
Greeneville, TN 37745; Lewisburg
Public Square, 125 North First Avenue,
Lewisburg, TN 37091; Kingston, 616
North Kentucky Street, Kingston, TN
37763; Rockwood, 511 North Gateway,
Rockwood, TN 37854 (received 6/23/14;
approved 8/6/14; consummated/effective 10/17/14).
First Tennessee Bank, NA, Memphis,
TN, application to close Main Office
branch, 2112 North Roan Street,
Johnson City, TN, 37601 (received
10/21/14; filed erroneously 10/23/14).
Bank of America, NA, Charlotte, NC,
application to close Cooper Young
Banking Center Branch, 945 South
Cooper, Memphis, TN 38104 (received
10/24/14). ■
Professional Development Calendar
2015
2014
November 13
2014-2015 Senior Compliance
Officer Forums – Session 1 of 4
TBA Barrett Training Center, Nashville
December 2
NEW Credit Risk Management
Role in Enterprise Risk
Management
November 14
IT/Operations Officer Forums
– Session 3 of 3
December 2, 3, 4
IRA Update and Review
TBA Gilliam Board Room, Nashville
November 17, 18, 19, 20
NEW Understanding Recent
Flood Insurance Changes
Jackson, Nashville, Knoxville, Kingsport
Memphis
WEBINAR
Security
NEW
Cyber Fraud and
Online Only
November 19 & 20
Bank Directors Retreat
Hermitage Hotel, Nashville
January 13
NEW Retail Sales & Bank
Marketing Conference
Knoxville, Nashville Jackson
December 16
January 6, 7, 8
CEO Forums – Session 1 of 3
January 14, 15, 16
2014-2015 Senior Lender
Forums Session 2 of 3
January 21
2014-2015 Risk Management
Officer Forums – Session 2 of 3
Industry Experience,
Personalized Service
The Alexander Thompson Arnold CPAs team understands
the strategic, operational and regulatory issues your financial
institution faces. If you need an independent auditor to make
relevant recommendations for your
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you.
Services we offer:
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Outsourcing
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- Assistance with Mergers & Acquisitions
- Employee Benefit Plan Audit &
Administration
- IT Audits & Much More
Certified Public Accountants
Our Offices Serving
Financial Institutions:
Milan, Tennessee
Phone: 731.686.8371
Jack Matthis, CPA, CBA
Dyersburg, Tennessee
Phone: 731.285.7900
Steve Carmichael, CPA
Glendora Greenway, CPA
Mark Downing, CPA
Kevin Howell, CPA
Union City, Tennessee
Phone: 731.885.3661
Judy Rainey, CPA
Team Members (left to right): Partner Mark Downing, CPA;
Partner Kevin Howell, CPA; & Beth Bartlett, CPA
www.atacpa.net
31
Helping you achieve your branch transformation
goals to satisfy the custom in every customer.
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For the entire story, visit www.diebold.com/newinnovation.
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