VBB Verkehrsverbund Berlin-Brandenburg GmbH Gross-cost

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VBB Verkehrsverbund
Berlin-Brandenburg GmbH
Gross-cost incentive contracts – an innovative
instrument for financing local and regional
railways
Dr. Alexander West
Center of Public Transport and Quality Management
VBB Verkehrsverbund Berlin-Brandenburg GmbH
Dresden, 26 November 2010
VBBonline.de
Hardenbergplatz 2
10623 Berlin
Agenda
VBB – a short overview
structure and financing of regional and local rail transport
procurement and types of contracts
incentives schemes
VBBonline.de
Hardenbergplatz 2
10623 Berlin
VBB: In the heart of Europe
Berlin
and
Brandenburg
Germany
Surface: 358.000 km²
Inhabitants: 82 millions
16 Federal States
VBBonline.de
3
Verkehrsverbund Berlin-Brandenburg
GmbH
Hardenbergplatz 2
10623 Berlin
A big region
Berlin:
Surface: 891 km²
3,4 Mio. Inhabitants
12 Administrative districts
Brandenburg:
Surface: 29 476 km²
14 Counties, 4 County-level cities
419 Cities and communities
VBB:
Surface: 30 367 km²
Two states
VBBonline.de
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GmbH
Hardenbergplatz 2
10623 Berlin
VBB: significant disparities
Highly populated metropolis
Berlin
Inhabitants: 3.43 million
Population density:
3 852 inhabitants/km2
Thinly populated area
county Ostprignitz-Ruppin
Inhabitants: 103 700
Population density:
41 inhabitants/km2
VBBonline.de
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GmbH
Hardenbergplatz 2
10623 Berlin
the regional rail network and its performance
55 million passengers
Regional passenger traffic:
36 million train-km
330 Stations
Long-distance and regional trains
40 Lines
VBBonline.de
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GmbH
Hardenbergplatz 2
10623 Berlin
The structure of regional and local rail transport organization
State of Berlin
State of Brandenburg
Responsible for public transport
Regional Railways: 9 contracts in service, 5 train operators
VBBonline.de
GmbH
Hardenbergplatz 2
10623 Berlin
Financing of PT in Germany
Federal Republic of Germany
Infrastructure
railway, stations
Regionalisation funds
6.6 billion €
Federal States
Transport
Associations
Train operating
companies
Other transport companies
U-Bahn, Tram, Bus, Trolleybus,
Ferry, other alternative services
Counties
County-level
cities
VBBonline.de
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GmbH
Hardenbergplatz 2
10623 Berlin
Sources of finance in public transport in BerlinBrandenburg
Public sector funds
Passenger Fares
55 %
€ 735 Mio.
€ 1 023 Mio.
40 %
app. € 83 M.
5%
Total: app. € 1 850 M. (2009)
Cities / Districts
Passengers Fares 2009 VBB-wide
Base 2009 – without investment on infrastructure
VBBonline.de
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States: Berlin, Brandenburg
GmbH
Hardenbergplatz 2
10623 Berlin
Competition in the rail transport market
Carrier in Germany
78%
DB Regio AG
Competitors
28%
Carrier in VBB
DB Regio AG
ODEG
NEB GmbH
Arriva
65%
28%
3% 4%
70% awarded in competition
VBBonline.de
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GmbH
Hardenbergplatz 2
10623 Berlin
Types of Contracts
gross-cost
incentive contract
net-cost contract
revenue risk:
train operating company
revenue risk:
states of Berlin and Brandenburg
currently three contracts
currently nine contracts,
seven networks in operation
two new contracts, operation Dec. 2011
negotiated contracts
tendered contracts
VBBonline.de
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GmbH
Hardenbergplatz 2
10623 Berlin
procurement of rail services: development in the VBB-area
2004
“first steps“
getting familiar
with competitive
tendering
discretionary award of
contract prevails
new competitors enter
the market
first experiments with
competitive tendering,
first experiences with
gross-cost incentive
contracts
net-cost contracts
VBBonline.de
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GmbH
Hardenbergplatz 2
10623 Berlin
2009
“tendering
timetable“
t
Stepwise tendering of the whole
regional rail transport in Berlin
and Brandenburg
gross-cost incentive contracts
are standard
Contracts in VBB-area
contract
type
Arriva/PEG 2002-2012
net cost
contract
DB Regio AG 2002-2012
ODEG mbH 2004-2014
NEB 2005-2020
NEB 2006-2014
ODEG mbH OE 35 2007-2011
OLA 2007-2011
gross cost
incentive
contracts
ODEG mbH 2008-2018
ODEG mbH 2011-2022
VBBonline.de
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GmbH
Hardenbergplatz 2
10623 Berlin
Incentive schemes and performance monitoring
demand
payments depend on demand
sales
commission on tickets sold
quality
payments dep. customer satisfaction
payments dep. on quality monitoring
VBBonline.de
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GmbH
Hardenbergplatz 2
10623 Berlin
Demand incentive
biding process
2010
1,00
2011
1,05
2012
1,07
2013
1,08
train operators offer
incremental factors for
ridership increases
VBBonline.de
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before operation starts
during contract period
passengers are counted
and a reference level is
fixed
Reference level is
compared to actual
passenger demand
GmbH
Hardenbergplatz 2
10623 Berlin
Quality monitoring system
Catalogue of penalties fixes fines for
irregularities
• operations
regular performance
control rides
• vehicles
• personnel
• safety
• information and customer assistance
train operator‘s
monthly
status report
• sales
• marketing
• cooperation with VBB
VBBonline.de
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GmbH
Hardenbergplatz 2
10623 Berlin
Customer satisfaction incentive
1. every year evaluation of customer satisfaction
criteria
punctuality
cleanliness
equipment
absence of damages
safety
seat availability
availability of information
friendliness
ticket purchase in trains
1 (very good) G.. 6 (extremly bad)
2. monetary values attributed
acceptance value
A
range of tolerance
neither bonus nor malus
malus
VBBonline.de
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GmbH
Hardenbergplatz 2
10623 Berlin
bonus
Customer satisfaction 2009
Regional traffic
Total Trains
about 2861 users, rating scale 1-6 (1 = very good, 6 = extremly bad)
VBBonline.de
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GmbH
Hardenbergplatz 2
10623 Berlin
What have we achieved?
significant
reduction in costs
(10 - 40 %)
better monitor on
quality
increased
performance
VBBonline.de
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GmbH
Hardenbergplatz 2
10623 Berlin
Thank you!
Dr. Alexander West
Center of Public Transport and
Quality Management
Phone: +49 (30) 25 41 42 38
Fax: + 49 (30) 25 41 41 15
Hardenbergplatz 2
D-10623 Berlin
[email protected]
VBBonline.de
VBBonline.de
GmbH
Hardenbergplatz 2
10623 Berlin

VBB Verkehrsverbund Berlin-Brandenburg GmbH Gross-cost

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