student accommodation handbook - Portal

Transcription

2016 – 2017
STUDENT
ACCOMMODATION
HANDBOOK
WHAT’S IN THIS GUIDE?
1. WELCOME TO RESIDENCES....................................................... 4
A short profile of some of the university departments that will
support you during your stay in residences, including useful
information about who to contact for help and advice.
2. BEFORE YOU ARRIVE.....................................................................14
Some of the many things you will need to think about before
you get here, including your arrival day, what your contract
means, what to bring with you and much more.
3. FACILITIES AND SERVICES.......................................................38
All you need to know about the practicalities of living in
residences, including connecting to the internet,
collecting your post and what to do if you lose your key.
4. LIVING IN RESIDENCES..............................................................60
Information about the rules designed to protect your rights
and the rights of others within the student residential
community. Don’t miss our top tips on how to get on with
your new housemates!
5. STAYING SAFE IN RESIDENCES............................................70
Information and advice to help you stay safe, secure and
well in residences.
6. ESSENTIAL INFORMATION..................................................... 84
We strongly advise you to read the Terms and Conditions
of the Licence Agreement. We know it might seem boring,
but you should always read a contract before you sign on the
dotted line.
All information in this guide was correct at the time of going to press (June 2016)
Chapter 1
WELCOME
TO RESIDENCES
WELCOME
The purpose of this guide is to help answer any
questions you might have about living in university
residences. Please take time to read the guide
thoroughly, and keep it for your reference. If you
need to know anything about our accommodation,
staff in the Accommodation Office are here to
help. The team includes Coordinators who each
have responsibility for particular residences.
CLEANING IN RESIDENCES
UEA Facilities Support staff work closely with the Accommodation Office to
help provide a safe and pleasant living environment for our residents. For more
details about cleaning in residences please see p.41.
Bedrooms are visited every weekday by Facilities Support staff, who play an
important role in the care of student residences. Facilities Support staff have the
best working knowledge of their flats and are happy to help with any queries or
concerns. Each residence has a Facilities Support Coordinator, who carries out
inspections and oversees the work of the Facilities Support staff.
Residence
Facilities
Support
Coordinator
Contact details
University Village
Village Close
Sandra Turner
Location: Above the launderette
in University Village
Telephone: 01603 593979
UEA ACCOMMODATION OFFICE
Email: [email protected]
Browne House
Location: Victory House opposite Flat 1
Kett House
Telephone: 01603 592140
Nelson Court, next to Flat 34,
opposite Broadview Lodge
Orwell Close
Paston House
R17 ON THE CAMPUS MAP
UEA ACCOMMODATION
OFFICE OPENING HOURS
9am – 5pm, Monday to Friday.
On Thursdays the office is closed
from 10.30am – 12pm for our
weekly team meeting
CONTACT UEA
ACCOMMODATION OFFICE
Tel: 01603 592092
Facebook: www.facebook.com/
UEAAccommodation
Skype: uea_accom
Twitter: @UEA_Accom
6
Tom Bohan
OFFICE LOCATION
Wolfson Close
Victory House
Hickling House
TBC
Residents will be given details when
post confirmed
Allan Moore
Location: Back room Broadview
Lodge Reception
Barton House
Britten House
Colman House
Telephone: 01603 593071
Crome Court
Nelson Court
Mary Chapman Court
Sue Kent
Location: Flat 10 Mary Chapman Court
Telephone: 01603 597546
Constable Terrace
Norfolk Terrace
Suffolk Walk
Suffolk Terrace
Sharon Rudd
Location: Opposite spiral staircase/
lift in Constable Terrace
Telephone: 01603 593072
7
STUDENT SUPPORT SERVICE
The Maintenance team within the Estates, Property
and Facilities Division is responsible for repairs and
routine maintenance in the residences. If there is
a defect in your room or flat, you should report it
promptly to the Estates Helpdesk and the necessary
repair will be carried out in accordance with an
agreed schedule of priorities.
(to report a defect)
The Student Support Service is a network of services
that provides a wide range of resources, facilities and
opportunities for students to help them achieve their
academic and personal goals, prepare for their future
and resolve any difficulties that they may encounter.
Information about construction and refurbishment
projects on campus which may affect students in
residences will be passed on either by the Estates
Department or by the Accommodation Office.
GENERAL ENQUIRIES
AND FEEDBACK
SECURITY SERVICES
Security Services are based in the Lodge, which is
staffed 24 hours a day, 365 days a year. All members
of the 30-strong Security team are trained in First
Aid, fire procedures and Health and Safety.
They can be seen patrolling the campus
on foot, on bikes and in easily identifiable vehicles.
Security staff are here for your safety and security,
as well as providing a service for the prevention and
detection of crime. If you have an urgent enquiry or
concern out of office hours, you should not hesitate
to contact Security.
Tel: 01603 592121
(calls after 4pm
are diverted to the Lodge)
Email: estates.listening2u
@uea.ac.uk
Web: www.uea.ac.uk/estates
Twitter: www.twitter.com/
UEA_Estates
TRANSPORT
Tel: 01603 592353
POST
Security can also provide a secure and efficient
method of registering your property in the event of
loss or theft, using the Immobilise website. This links
to a national property database which enables items
to be reunited with the owner if found. This service
is free of charge.
Post Room, under Arts II
To find out more about the scheme, contact any
Security Officers in the Lodge.
The Lodge
5 ON THE CAMPUS MAP
The Student Support Service offers a wide range
of general and targeted services to students. In
particular, there are specialists dealing with student
finances, living in university accommodation,
disability and well-being, international students and
developing enhanced learning skills. Student Support
staff can provide information, advice and guidance
to help you settle smoothly into university life and
later to get the most out of the many opportunities
offered by UEA. Matters of a confidential nature can
be discussed in private with either a male or female
member of staff.
13 ON THE CAMPUS MAP
Tel: 01603 592080
LOST PROPERTY
5 ON THE CAMPUS MAP
Tel: 01603 592352
(Also check with the Student Union
and Police for lost property)
Student Support Centre
WELCOME
MAINTENANCE SERVICES
9
Location: On the Upper Street
opposite Waterstones Bookshop
9 ON THE CAMPUS MAP
Opening hours: 9am – 5pm,
Monday to Friday
Tel: 01603 592761
Web: www.uea.ac.uk/dos
A team of Senior Residents will be on
hand to help you settle in – providing
information, advice and peer support.
A team of Senior Residents will be on hand to
help you settle in and will be available throughout
the year to provide information, advice and peer
support. Senior Residents play an important role in
helping to maintain a balance between the rights
and interests of individuals and of the residential
community as a whole. This includes helping resolve
conflicts between residents and dealing with
complaints of anti-social behaviour. They are trained
and managed by the Student Support Service and
are knowledgeable about the wide range of services
available to help you get the most out of your time
at UEA.
You will be able to meet your Senior Resident soon
after you arrive and find out more about their
role. Contact details will be posted on the kitchen
noticeboards and on the web. For more information
about Senior Residents, go to p.57.
WELCOME
WISE
WORDS
SENIOR RESIDENTS
11
The Union Advice Centre provides an independent,
free and confidential service open to all UEA
students. You can pick up leaflets and information
about a range of subjects and the friendly staff can
offer face-to-face advice on just about anything
– advice which you can also access by email or phone.
If they can’t help you, they’ll refer you to someone
who can.
WELCOME
UNION OF UEA
STUDENTS ADVICE CENTRE
13
Location: Union House
3 ON THE CAMPUS MAP
Opening Hours: 10am – 4pm
Monday to Friday
Tel: 01603 593463
Web: www.ueastudent.com/advice
Home Run and Home Let
The Union operates a private sector housing service
called Home Run to help students find housing
and housemates in private rented accommodation.
Home Run landlords comply with agreed Minimum
Standards and charge no fees to UEA students.
The free housing list is released online around
January every year and is updated throughout the
year. The Union also operates a lettings service
called Home Let, which is recommended by UEA
and considered the best and safest way to find
your home.
Opening hours: 10am – 4pm
Monday to Friday
Tel: 01603 592505
Web: www.ueastudent.com/homerun
Nightline
Nightline is a listening and information service
offered by students for students. If you are lonely,
stressed, bored or just want to chat, you can
drop in, phone or email. Nightline provides free
contraception as well as a private place to sit for
any reason.
Opening hours: 8pm – 8am
every night during term time
Tel: 01603 503504
If you would like an
appointment for any
housing-related problem
or to have your tenancy
agreement explained, email
[email protected]
Chapter 2
BEFORE YOU
ARRIVE
Packing to leave home is exciting.
We’ve put together these tips on what
to bring and what to leave behind.
Room Equipment and Sizes
Every study bedroom is equipped with a bed and
mattress (with mattress protector), a desk, a
chair and a limited amount of storage, including a
wardrobe, drawers and shelves. Unless you have a
room designed for allergy sufferers, you will also
have a carpet. Rooms designed for allergy sufferers
have vinyl flooring and blinds or curtains. Each
kitchen has a dining table and chairs (except in the
two bedroom units) and one or two of each of the
following: convection/microwave combination oven,
fridge-freezer, grill and/or toaster and four hobs.
All of this equipment is considered part of the
fixtures and fittings of the residential premises
and you cannot replace, remove or duplicate
any of these.
Bedrooms have an average floor area of nine
square metres. En suite rooms have a shower pod
with shower, toilet and washbasin. Standard rooms
in Norfolk and Suffolk Terraces have a washbasin
in each individual room, as well as the use of the
communal showers, toilets and washbasins provided
in each standard flat. Kitchen sizes are roughly
proportional to the number of residents in the flat.
Each kitchen has a limited amount of storage
(two bedroom unit kitchens do not have lockers).
Internet
As well as Wi-Fi access, each study bedroom has
a double socket with two connections, ‘Data’ and
‘Voice’ (Twin rooms have two double sockets).
The ‘Data’ socket is for connecting a computer
to the UEA network and internet.
Quick Packing List
Bedding
Personal computer or laptop
Hairdryer, shaver
Kitchen utensils, pots and pans
Towels and toiletries.
Prohibited Items
X Fridge (including mini fridges
and coolers)
X Microwave or mini oven/grill
X Heater
X Curtains, net curtains
X Rugs, beanbags, floor cushions
X Candles, oil burners.
BEFORE YOU ARRIVE
IT’S IN
THE BAG
WHAT TO PACK
17
TV LICENCES
AND RECEPTION
Electricity Supply
The electricity supply in the UK is 240 volts with a
frequency of 50 Hertz. Make sure your electrical
appliances are connected to a British 3-pin plug
fitted with an appropriate fuse. You should also
ensure that all your appliances meet British
safety standards.
You may wish to wait until you arrive before deciding
to buy some equipment. You may be able to share
with your flatmates.
Bikes
We encourage students to bring their bikes and
secure them with a D-lock. Under no circumstances
should bikes be brought inside residences. We offer
secure storage for bikes on campus.
Prohibited Items
The items listed on the right are strictly prohibited in
UEA residences, so please do not bring any of these
with you.
If you do bring these items, and do not remove them
immediately when asked, you may be asked to leave
our residences.
Decorating Your Room
We are happy for you to personalise your room with
your own posters and photos. You should be careful,
however, not to damage the walls when affixing/
detaching posters and so on, as you will be charged
for repair – in particular, please don’t use sticky tape,
as this is most likely to cause damage. In addition, you
should make sure that you comply with the Terms
and Conditions regarding posters and any other
materials which may pose a fire risk.
PROHIBITED ITEMS
If you want to watch live television on any
device you must buy a TV licence. You can
find more information about this at
www.tvlicensing.co.uk/students
- Fridge (unless you have
gained prior permission on
medical grounds)
INSURANCE
- Microwave (except in two bedroom
units and Mary Chapman Court
– one microwave per kitchen)
- Mini oven/grill, heater
- Washing machine (except in Mary
Chapman Court)
- Candles (or any other apparatus for
combustion, such as an oil burner)
- Pets (including insects, reptiles
and fish)
- Soft furnishings (including
bean bags, mattresses, floor
cushions, rugs)
- Curtains or fabric hangings
(including net curtains)
- Obstructive furniture (any
additional furniture which in any
way obstructs access to or from
your room or bathroom entrance)
- Any class of weapon or firearm
(including fireworks, air pistols,
paint ball guns, ammunition and
replica guns).
All students who occupy an individual study
bedroom will benefit from UEA block insurance
administered by Endsleigh Insurance. The cost is
included in your rent. For full cover details visit
www.endsleigh.co.uk/reviewcover
BEFORE YOU ARRIVE
WHAT TO PACK (CONTINUED)
19
The rooms in the architecturally unique,
Grade II* listed Ziggurats of Norfolk and
Suffolk Terraces are arranged in flats
of up to 12 rooms, each with their own
washbasin. Flats have a large kitchen/
diner overlooking the Broad.
BEFORE YOU ARRIVE
ZIGGURATS
21
Take care to let your family and
friends know the correct address
when sending any letters or parcels
to your area of residence.
Post sent to your residential address on campus or
the University Village is delivered to the central Post
Room and can be collected between 10am and 4pm,
Monday to Friday, throughout the year (except when
the university is closed). Please see below for how to
address your mail.
Uncollected mail will be transferred to your
School of Study after 14 days, but only if the address
contains the school abbreviation (otherwise it will be
returned to sender). Mail redirected to your School
of Study can be collected from the school pigeon
holes. At the end of the academic period, remember
to change your postal address or arrange to have
your post redirected by Royal Mail.
Special note about
University Village postcode:
Please note that while NR4 7TJ is the
correct postcode for addressing mail so
that it will reach the Post Room, if you
live in the University Village and need to
use the postcode to identify your address
for official purposes (for example, to deal
with TV Licencing), you should quote the
postcode NR4 7TL.
Address for students living on campus:
[Full Name] [School abbreviation – e.g. HSC, AMS, BIO]
[Residence – e.g. Nelson Court, Norfolk Terrace, Colman House]
[Block number (if Norfolk or Suffolk Terrace), Flat number and room number/letter
– e.g. Suffolk Terrace Block B 0409, Nelson Court Flat 02A]
University of East Anglia, Norwich NR4 7TJ
Address for students living at University Village:
[Residence block – e.g. Courtyard A, Yew House]
[Flat number and room letter – e.g. Flat 01 C]
University Village
University of East Anglia, Norwich NR4 7TJ
Address for students living at Mary Chapman Court:
[Flat number and room letter – e.g. Flat 01 C]
Mary Chapman Court
Duke Street, Norwich NR3 3DX
BEFORE YOU ARRIVE
TO THE
LETTER
POSTAL ADDRESSES
23
TRAVEL AND
TRANSPORT
For detailed information about parking,
walking and cycling on campus, go to
www.est.uea.ac.uk/transport
The Travel and Transport team provide
information and guidance on the best ways to
travel to and from UEA including allocating
cycle compounds and managing the car club.
They can be contacted on 01603 592353
or email [email protected]
Car Parking
Car parking spaces on campus are extremely
limited and the university has to be strict
about who can and cannot park on campus.
Residents are not allowed to park on
campus, although permits may be granted
to students with exceptional circumstances,
e.g. wheelchair users. Please note that the
residential areas around the university are also
permit parking only.
25
Bus Travel
Our key bus service provider is First Bus and
during term time there is on average a bus
every six minutes making travel between
campus and Norwich very convenient.
The University, in partnership with First Bus,
offer heavily discounted annual bus passes
including the innovative “M-Ticket”.
Zone 1 – 5 tickets provide unlimited travel
throughout Norwich and beyond.
Information in respect of all things
travel- and transport-related can be
found at www.uea.ac.uk/transport
Exemption will only be granted to students with
disabilities affecting their mobility or who have
provided satisfactory evidence of exceptional
need to the Independent Student Parking
Appeals Panel (see below ‘How to apply for a
permit’). Non-permit-holder vehicles breaching
the UEA Vehicle Regulations are likely to be
issued with a Civil Parking Notice charge.
How to Apply For a Permit
If you do not meet the Parking Permit
Scheme criteria but can demonstrate you
have exceptional and extenuating personal
circumstances which may entitle you to a car
parking permit, you should make an appeal
to the Independent Student Parking Appeals
Panel. Forms are available online at:
www.uea.ac.uk/transport
Please read the guidelines (provided with the
form) before making your application. Answer
all the questions relevant to your application
and include any supporting information
required (the form reminds you as to what
information is required). If the form is not
completed correctly and/or supporting
evidence is missing, the Panel cannot consider
your submission. Please return your form to the
Sustainable Travel Team, Estates and Buildings
Division. Please clearly mark the envelope for
the attention of the Appeals Panel.
BEFORE YOU ARRIVE
PARKING
Bike Parking
Free secure bike compounds are available
on campus and in the University Village.
Please apply online through the Security
web pages. Free secure summer bike storage
is also available. Security also recommend
registering your bike on the Immobilise website
and recommend the use of D Locks – these
can be purchased from the Lodge. For more
information, please contact Security at the
Lodge or email [email protected]
Please note that bikes are not allowed inside
residences – this includes hallways, kitchens
and corridors.
HOW TO PAY
Shortly after you arrive, you will receive an invoice
for the total rent for the year. You have 28 days to
pay the invoice in full or make alternative payment
arrangements. The normal alternatives are to pay in
three instalments or to set up a Direct Debit to pay
in instalments.
Check Your Account or Pay Online
Refunds and Discounts
Whichever way you choose to pay, the amount you
pay is the same (i.e. there is no penalty for paying in
instalments). You must pay the full licence fee, even
if you move out early. You will receive a refund only if
you are withdrawing from university or intercalating
from your studies. In either case, you must fill out a
Termination of Licence form, vacate your room and
return your key before we can calculate the total
amount payable.
Once you have registered, you will be able to log on
to the e-Vision portal, select the finance page and
then view your university account, which includes
details of amounts outstanding. Through the portal,
you can make a payment online or set up a Direct
Debit arrangement at www.evision.uea.ac.uk
For further information about paying your residence
fees, email [email protected]
What to Do if You Can’t Pay on Time
You have 28 days to pay your invoice. For reasons
beyond your control, such as the late arrival of your
student loan, you may be unable to pay the invoice
or keep up with your instalment plan. You should go
to the Finance Office in The Registry to explain your
difficulties and ask for an extension of the time to
pay. There will be an administration fee of £10 per
invoice, but if you don’t pay within 28 days or arrange
an extension or instalment plan you will be charged
a late payment fee of up to £50 per invoice. If you
have more general concerns about managing your
finances, Student Support staff will be happy to
advise you.
HOW TO PAY
- Make a payment online or set up
a Direct Debit arrangement at
www.evision.uea.ac.uk
- Debit card from a UK bank
account or any major credit card:
If paying over the telephone, call
Cashiers’ Office on 01603 592687
- Cheque in pounds sterling:
Cheques should be made payable
to University of East Anglia.
If sending a cheque in the post,
write your student ID number and
name on the back and send to The
Cashiers’ Office, University of East
Anglia, Norwich NR4 7TJ
- Bank Transfer to UEA:
Please include your student ID
number for reference. UEA bank
details are as follows:
Address: Barclays Bank,
5–7 Red Lion Street, St. Stephens,
Norwich NR1 3QH
Sort Code: 20 62 53
Account number: 30918202
Swift Code: BARCGB22
IBAN number:
GB53BARC20625330918202
CASHIERS’ OFFICE
Location: Registry Building
Telephone: 01603 592687
(enquiries and payments
9am – 5pm weekdays).
BEFORE YOU ARRIVE
ACCOMMODATION FEES
27
Arrivals week is a time to discover what UEA
has to offer, sign up to the Sportspark and
enjoy an evening at the Nick Rayns LCR.
Arrivals Week is an exciting time of the
academic year. Arrival days are organised
jointly by the Student Support Service, the
Student Union, the Accommodation Office
and Security to make sure you get the best
possible welcome to UEA.
Although the University does not hold an
official freshers’ week, you will find that there
are still a lot of activities going on around
campus. The Student Union organises events
such as poster sales and plant sales in the
first week or two. These allow you to buy
items to individualise your room and make it a
home away from home. The Union often also
organises a pots and pans sale. This gives you
the opportunity to purchase pre-used kitchen
essentials at a very modest price. To find out
more about these and also to find out what gigs
are on, go to the UEA Student Union website
www.ueastudent.com
It may seem a bit strange for many students
who are away from home for the first time,
particularly those who have come from
overseas and who find the culture very
different. The kitchens in residences are a
great place to socialise and meet flatmates.
Spending time there and making food for one
another can be a great way to break the ice
and make friends. This year we have provided
a cookbook in each kitchen. The recipes in
these are written by students for students
and can all be made with the facilities in your
kitchen. If you have international students in
your flat, why not introduce them to British
food? Perhaps they will reciprocate with some
of their national dishes.
BEFORE YOU ARRIVE
FINDING
YOUR FEET
ARRIVALS WEEK
29
BEFORE YOU ARRIVE
31
Although the University does not
hold an official freshers' week,
you will find that there are still a
lot of activities going on around
campus during arrivals week.
DEPARTURES AND VACATION
ACCOMMODATION
In order to check in to your accommodation, you
must sign a contract. The type of contract we use is a
Licence to Occupy and we ask you to sign the licence
on your arrival at UEA when you collect your key.
We strongly recommend that you read the Terms and
Conditions of the Licence in full before you arrive.
You are required to vacate your room by 10am on
the day your licence expires. Unfortunately we are
unable to offer extensions of one or two nights.
It may be possible for us to provide you with some
accommodation over the vacation period if you
apply in advance (see Vacation Accommodation)
– this will often mean moving to another area.
Licence to Occupy: What you need to know
- The Licence shows your room number, the
exact dates of the licence period and the
complete licence fee
- When you sign your licence, you are
committing yourself to paying the whole
of the licence fee, even if you vacate your
room before the end of the licence period,
except under certain circumstances.
These are:
- If you withdraw from the university or
intercalate from your studies, in which
case you must complete a Termination of
Licence form and return your key
- You will be charged for any damages in
your room which are not due to fair wear
and tear. In communal areas, if we cannot
attribute the damage to an individual, we
will split the cost between each resident of
your flat
- Only you, the licensee, can live in your
room. You may not give the key to your
room to any other person, or make copies
of your key. You may have an overnight
guest occasionally, with the prior
permission of your Senior Resident or the
Accommodation Office and for no longer
than a period of three nights
- If you complete a Termination of Licence
- If you tamper with any fire equipment,
or commit any other serious breach of Fire
Safety regulations, the Accommodation
Manager may terminate your licence
(i.e. evict you from residences)
- If you have been given a Notice to Quit
- Eviction is one of the sanctions we will use,
if necessary, to enforce any of the Terms
and Conditions of the licence.
form and return your key within seven days
of the start of Week One of the academic
year. See your Terms and Conditions for
exceptions to this clause
by the Accommodation Manager and you
return your key.
- You are required to vacate your room by
10am on the day your licence expires. You
must return your key to us on or before the
day your licence expires – if you do not you
will be liable for administration charges,
lock change charges and/or additional rent
33
Departure Procedure
Vacation Accommodation
To check out of your room, you should first
contact your Facilities Support Coordinator
to go through the Inventory and Schedule of
Condition (see p.65). Once you have vacated
your room, you must return your key. Your
key is your responsibility and you should hand
this to us in person to make sure that we get
it. If the office is closed at the time of your
departure, you can deposit it in the safe in
the foyer outside the Accommodation Office
(please enclose in an envelope with your name
and student ID number). Please note that if we
do not receive the key on the day your licence
expires, you will be liable for additional rent
until the key is returned.
We usually have a small number of rooms
available to use over the summer vacation
period and we prioritise applications from
students who have academic, medical, or
pressing welfare needs to remain in residences.
You should make sure that you leave your room
locked, completely empty and reasonably
clean. Any damages which are not due to fair
wear and tear are your responsibility and we
will invoice you for the cost of repair or any
extra cleaning. We will dispose of any items left
in your room after your key has been handed
in. If Facilities Support have to spend extra
time clearing your room, you will be liable for
the cost of extra cleaning, which includes an
administration fee.
BEFORE YOU ARRIVE
THE ACCOMMODATION
CONTRACT
If you require Vacation Accommodation, you
should contact the Accommodation Office at
the beginning of the summer term, after the
Easter break.
The Vacation Accommodation period ends in
early September and we will be unable to offer
any further accommodation after this date,
unless you have secured accommodation in
residences for the following academic year.
Packing up and finding a new home
can be an exciting new chapter.
An ideal place to start looking for accommodation
for your second year is the Union pop-up stalls held
in November in the Hive (Union House) and the
Library. These provide tips on house hunting, what to
look for and where to live, so you are prepared when
the housing list is released in January. You really
don’t need to start your search actively till after the
Christmas holidays. The Union also hosts a series
of housing socials for students to help meet other
sharers or offer spare rooms. Most students will have
to find private accommodation for themselves but
there is lots of help on offer. Check out dates for
next year at www.ueastudent.com/main-menu/housing
Private Housing in Norwich
The most popular area for students is known as
the Golden Triangle, which encompasses the area
between Earlham Road, Unthank Road and Colman
Road (and unofficially Dereham Road). Properties in
this area benefit from great bus links and residents
can enjoy local pubs, shops and takeaways, whilst also
being within walking distance of the University and
the city, but there are other popular areas too.
Look at these short videos on where to live:
www.ueastudent.com/main-menu/housing/househunting-help/house-hunting
34
There are several important
differences between
accommodation in the private sector
and living in student residences:
- Most rooms are in houses which
share bathroom facilities, although
you will find some en suite options.
Rents vary, but the average is
around £70 per person, per week
exclusive of bills, depending on the
size and condition of the rooms
and the house. Be prepared to pay
more for en suite accommodation
- Utilities are not usually included
in the rent and tenants are
responsible for dealing with utility
providers. You should budget at
least £10 a week for basic utilities.
Some bed-sits and rooms with
resident landlords come inclusive
of utilities
- You will have a different type of
contract, a tenancy agreement;
the minimum length of the
tenancy agreement may be
six months, but 11 or 12-month
fixed-term agreements are
most common for student
accommodation. When you sign
a contract you may have to pay
a deposit, rent in advance or a
holding fee. Unless you use Home
Run there will probably be some
initial costs such as agency fees.
BEFORE YOU ARRIVE
BACK TO
SQUARE ONE
ACCOMMODATION IN THE
SECOND YEAR
35
Home Run Lettings is a private sector accreditation
scheme and letting agency managed by the
Union of UEA Students. Home Let and Home Run
are both recommended by UEA. Home Run exists
to make house hunting easier and safer for you.
Home Run provides the largest single list of housing
for UEA students and the list is provided free of
charge to all. The housing list can be viewed at
www.ueastudent.com/homerun and is available
throughout the year.
Home Let, the Union’s letting agency offers
properties which have been inspected by Union
staff and have documented fire risk assessments
and valid gas and electrical reports. All paperwork
for Home Let properties is completed on campus
and most properties are managed by Union staff
throughout the tenancy. All maintenance issues can
be reported on campus and contact numbers are
available 24/7.
The Home Run Lettings office is located within
Union House.
Home Let properties are advertised within the
housing list and can be identified by the blue ‘h’
logo. Make Home Let your agency of choice and
drop into the office to discuss your requirements.
Whoever you rent from, the Union Advice Centre
offers contract advice and responds to more
specific housing queries too.
Top 10 househunting tips
1. Come to the Union’s house
hunting events
2. Choose your
housemates carefully
3. Think about what you need
or want in a house
4. Understand 'Joint and Several
Liability' and 'Fixed Term'
5. Talk to existing tenants about
the house
6. Ask which Deposit Protection
Scheme your landlord
is using
7. Have your agreement looked
at by a Union Advice Worker
8. Don't rush your decision
9. Read the Union's
Househunting Guide
10. Talk with your landlord,
neighbours and co-tenants.
BEFORE YOU ARRIVE
HELP WITH PRIVATE HOUSING
– HOME RUN LETTINGS
37
Chapter 3
FACILITIES
AND SERVICES
Ensure all washing up is done
before your Facilities Support Assistant
cleans the kitchen.
UEA Facilities Support offers a service to help you
keep your flat and room in good order.
Cleaning in Your Bedroom
Your Facilities Support Assistant will come into
your room every weekday after 9am to empty your
waste bin, which is for recyclable material only, and
once per week will clean your shower pod or wash
basin (where applicable).
Note: for security reasons your Facilities Support
Assistant will lock your room after they have
finished cleaning. Please keep your key with you
when you leave your room.
It is your responsibility to maintain an acceptable
level of cleanliness in your room. You can request
the use of a vacuum cleaner from your Facilities
Support Assistant.
Cleaning in Communal Areas
Your kitchen and other communal areas will be
cleaned twice weekly by UEA Facilities Support
staff. This does not include your washing-up.
-You must ensure that your Facilities
Support Assistant can easily access
your room and shower/wash basin
surfaces (where applicable)
-You must not leave your waste bin
outside your room as this causes an
obstruction in the corridor
-If your room falls below an
acceptable standard of cleanliness,
the Facilities Support Coordinator
will issue a notice asking you to take
action by a certain date
-If your room has to be cleaned for
you, you will incur charges
-Your Facilities Support Assistant
needs access to all of the surfaces
in your kitchen to be able to
clean them
-On kitchen cleaning days, you
must ensure that all surfaces
(including the floor, hob, sink,
drainer, work surfaces and kitchen
table) are completely clear of all
items (including washing up, debris,
personal items and so on)
-If your Facilities Support Assistant
cannot access the surfaces, cleaning
will not be done and a notice will be
issued asking you to take action by
your next kitchen cleaning day
-If your kitchen or any other
communal area requires any extra
cleaning, each member of the flat
will incur charges.
FACILITIES AND SERVICES
PIECE
OF CAKE
CLEANING
41
MAINTENANCE
EMERGENCY
MAINTENANCE
(including out-of-hours)
Highly qualified and experienced Maintenance staff
are available to deal with emergency maintenance
issues on a 24/7 basis. If you have an emergency
maintenance issue, such as a burst pipe or a broken
window, please report this to the Estates, Property
and Facilities Division Helpdesk. Calls made outside
working hours are diverted to the Lodge, where
Security staff will arrange for on-call Maintenance
staff to attend.
Maintenance staff working hours:
Monday to Friday, 8am – 4pm
Estates Helpdesk telephone:
01603 592121
Email for reporting defects:
[email protected]
Email for queries / feedback:
[email protected]
If there is a defect in any of the equipment,
fixtures or fittings in your room or flat, you should
report this to the Estates, Property and Facilities
Division Helpdesk. The necessary repair will be
carried out in accordance with an agreed schedule
of priorities. Maintenance staff can enter your flat
or room with their own keys, but they will knock
before entering bedrooms. If Maintenance staff have
entered your room while you are out, they will leave
a card to let you know. Sometimes UEA maintenance
will use contractors. They will follow the same
access protocols.
43
Your Facilities Support Assistant will
only remove your waste and recycling
if it is properly sorted.
The recycling waste bin in your room will be
emptied each weekday and the bins in your kitchen
will be emptied twice weekly when the communal
areas are cleaned.
Recycling
UEA is committed to proper waste management and
provides various bins around campus for a variety of
products you may need to recycle or dispose of. In
addition to recycling bins for metal, glass and paper,
UEA also provides special bins for food waste,
confidential documents, broken light bulbs,
batteries, furniture, old computer or television parts,
refrigerators, metals, wood, old clothing, motor oil, etc.
The waste food bin in the kitchen has been provided
for you to dispose of any unwanted food items.
This includes tea bags and coffee granules as well as
100% compostable packaging. It is your responsibility
to put the full bag into the external brown bin outside
your residence. Only use the provided green biobags
for this waste.
Some of the residences have three types of bins: landfill,
recycling and composting. A full list of recyclable items
can be found next to the bins. Provided that recycling is
sorted appropriately, Facilities Support will remove this
from your kitchen. If waste is not sorted, it will be the
responsibility of the flat to remove it.
For more information please visit www.uea.ac.uk/
estates/environmentalpolicy/waste-reduction
CAMPUS SUSTAINABILITY
UEA is committed to reducing its environmental
impact and promoting sustainable practices. For
more information on the initiatives that are already
taking place or to get involved in promoting better
environmental practices for our university,
please visit www.uea.ac.uk/about/sustainability
-If the kitchen bin becomes full
before it is due to be emptied, you
should tie up the bin liner and place
it next to the bin. Replacement bin
liners will be provided
-Please do not leave anything in the
bin or in a bin liner/plastic bag close
to the bin which you do not want to
have thrown away
-Please place used batteries on
the kitchen table or give them
to the Facilities Support
Coordinator. These will be
collected and recycled
-You must not leave glass bottles
on floors or other surfaces where
they could be knocked over and
smashed. There is a glass recycling
bin outside each residence for
glass bottles and jars. It is your
responsibility to take all your
empty, clean bottles and jars and
place them into the black
wheelie bins.
HASTE MAKES
WASTE
WASTE AND RECYCLING
45
CONSTABLE TERRACE
Constable Terrace is a residential
building located on the UEA campus.
The building was completed in
September 1993, and provides
accommodation for 393 students.
47
If you moved into residences after
15th October you will need to register
to vote with Norwich City Council.
Voting
On 15th October each year, the Planning Office in
the Registry compiles a list of those students living
in UEA residences who are eligible to vote in UK and
EU elections. The list is then used by Norwich City
Council to send forms to eligible students, enabling
them to register to vote in elections.
If you wish to vote in any future election and have
moved into UEA residences after 15th October, or
changed rooms after that date, you should contact
the Elections Office at Norwich City Council to
update their records.
Residents who move out of UEA residences into
private accommodation after 15th October will
also need to register their new addresses with the
Elections Office of the local authority
into which they have moved.
Council Tax
UEA Residences are exempt from Council Tax, so you
do not need to do anything about Council Tax whilst
you are living in residences.
When you move into private accommodation, you
may need your Council Tax exemption form, which
you can download from your e:Vision account.
SHOW OF
HANDS
VOTING AND
COUNCIL TAX
49
If you lose your key, a replacement charge will
be made – replacements can be requested
from the Accommodation Office from 9am
to 5pm, Monday to Friday. Lost campus cards
can be replaced at the Library from 9.30am
to 5pm, Monday to Friday and access will be
automatically transferred to the new card.
If you are locked out of your room, you
can borrow a temporary key from the UEA
Accommodation Office during normal
opening hours. You must return this by the
next working day.
Residents of Crome Court and Hickling/Barton
Houses will have access via their campus
card. If you lose your card or get locked out
of your room, please go to the Lodge where
a replacement will be issued. Please note that
this is only applicable to residents of Crome
Court and Hickling/Barton Houses.
If you lose your key or campus card or are
locked out outside office hours, you can ask
Security to let you in to your room. Security
staff will make a charge of £35 on the second
call out.
INTERNET
Free Wi-Fi access is available in all
study bedrooms.
You will also find a double socket in
your room. One socket is labelled ‘Voice’, the
other ‘Data’. You can connect your computer
to the ‘Data’ socket via a network cable, in
order to gain free access to the university
network and internet.
To connect to the network, you will need a
network card and a network cable. A network
cable should be provided in your room, but if
not please visit the Accommodation Office
to collect one. Most computers come with
network cards pre-installed.
You will need to have anti-virus software. Free
versions can be downloaded from the internet
if you do not have one already.
When you first connect, you will be directed
to a registration page. You will need your UEA
user name and password (supplied to you at
registration) to be able to register your PC
or laptop to the network. The IT Helpdesk is
located in the Library.
IT SERVICE DESK
Opening hours
Monday to Friday: 9am – 7pm
Saturday & Sunday: 12noon – 7pm
Telephone: 01603 592345
www.uea.ac.uk/is/it
LOST KEYS AND
LOCK-OUTS
51
KITCHEN EQUIPMENT
Food Storage
Each kitchen is equipped with at least one fridge and
one freezer. Storage is limited and you are advised
not to over fill fridges and freezers as this may cause
a malfunction.
-Please do not tamper with the temperature settings
in the fridge freezers
-It is the residents’ responsibility to defrost the
freezers when necessary
-Personal fridges and freezers are strictly
prohibited except with prior permission from the
Accommodation Office on medical grounds.
Any food which does not need to be kept in
the fridge or freezer should be kept in your
food cupboard.
53
Cooking Equipment
Each kitchen has at least one combination
convection/microwave oven or convection oven
and separate microwave plus electric hob and a
toaster and/or grill. These facilities vary across
accommodation types and differing flat sizes.
Please refer to www.portal.uea.ac.uk/
accommodation/options for more details.
Washing Machines
Washing machines are not provided in residences
and you are not allowed to install a personal washing
machine except in Mary Chapman Court.
There are four launderettes which have both washing
machines and dryers, located at University Village, the
Medical Centre, on The Street and between Barton
and Hickling House.
Drinking Water
All tap water in residences is safe to drink unless
otherwise specified.
-If you need advice on how to use
any of the cooking equipment,
please refer to the Cooking in
Residences part of our Living in
Residences page or you may wish
to ask your Senior Resident
-Personal microwaves and mini
oven/grill appliances are not
allowed in residences (one personal
microwave is allowed in the kitchens
at Mary Chapman Court and in two
bedroom units)
-Defects to washing machines/
dryers in the launderette should be
reported directly to the supplier
using the number provided in
the launderette
-If you install a washing machine at
Mary Chapman Court, you must
ensure that it is removed at the end
of your licence period.
CORRESPONDENCE
LIVING IN RESIDENCES
A ‘combined heat and power’ plant (CHP)
produces around 60% of UEA’s heating, saving
money and reducing our carbon footprint.
Emails
Residences are not just a collection of buildings
and facilities – they are home to over 4,300
UEA students, the majority of whom are firstyear undergraduates.
Heating systems vary across campus but are
designed to maintain a temperature between
19 and 21 degrees centigrade for a sustained
period during any 24 hours.
All en suite room residences on campus have a
heat recovery ventilation system. This means
that a controlled level of fresh, warmed air is
supplied to each room through the grille near
floor level and stale air is extracted at ceiling
level. Please make sure that you do not obstruct
the low level inlet grilles.
Some rooms have a heating panel fitted to
provide additional heating if needed.
Windows can be opened to ventilate rooms and
kitchens, but most will be fitted with restrictors
to limit how far the window can be opened.
You must not remove these. You are expected
to ventilate your room, particularly after
showering in the en suite rooms.
Your UEA email address will be our main
method of communication with you. As a UEA
student, you are expected to check your UEA
email account at least every 48 hours during
teaching periods (every day if possible). We will
write to you via email if, for example, there are
any problems with your room or flat, or if we
have any news about building or maintenance
work in your area.
Newsletters/Notices
The Accommodation Office, Facilities Support
and Security will sometimes put notices or
updates in your room or kitchen. Please always
read these, as they will contain essential
information upon which you may have to act.
When you are living in residences, you
will be part of a community of individuals
with a variety of interests, from a range of
backgrounds and cultures. Part of the challenge
of living in residences is learning to live with
others outside a family structure.
The majority of the rules and regulations in
residences are designed to protect the rights,
safety and wellbeing of each individual resident.
We expect certain standards of behaviour from
all residents and these are underpinned by the
Terms & Conditions of the Licence Agreement.
https://portal.uea.ac.uk/accommodation/livingin-residences/terms-and-conditions
HEATING AND VENTILATION
55
Senior Residents (SRs) are experienced students
who are recruited, trained and managed by the
Student Support Service and are an important part
of the extensive range of services provided by the
university for students. Your Senior Resident can
provide valuable information and advice to help you
settle in and will be available throughout the year to
help resolve any problems which develop between
residents. Out of office hours, there is a duty system
in operation to deal with emergencies, including
complaints of anti-social behaviour.
Sometimes the most important thing an SR can do is
to listen; for example, if you are lonely, homesick or
worried. You may be concerned about one of your
flatmates and not know how to help. Your SR may be
able to advise you or can refer you on to someone
with the relevant expertise. Senior Residents
also deal with such matters as late-night noise,
disputes over shared facilities and other anti-social
behaviour. They can often deal with the problem
themselves, but part of their job is to report such
matters to the Senior Resident Tutor in the Student
Support Service, who can involve the university’s
Disciplinary Officer as necessary. The university
takes complaints about anti-social behaviour very
seriously and in extreme cases can evict students
from residences, although this is rare. If you
experience problems with flatmates which you are
unable to resolve, please report them to your SR so
that they can be dealt with long before such serious
action becomes necessary.
The names and contact details of Senior Residents
will be available on kitchen noticeboards and on the
Student Support Service website.
Meeting Your Senior Resident
University life is a big step from
living at home, but spending
your first year in residences
helps to ease the transition,
as there will always be someone
around to help you out.
Your SR will invite groups of students to get
together shortly after arrival and it’s worth making
the effort to be there. You’ll meet other residents,
get a lot of tips to help you settle in and hints on
what to avoid if you want to make the most of
living in residences. Your SR will also meet with you
individually within the first few weeks when you can
raise in private any particular questions or concerns
you may have.
SR contact details can be found on
the noticeboard of your kitchen and
on the web. If you have a difficulty
which needs immediate attention,
a Duty Senior Resident is available
every evening and at weekends.
Different arrangements apply at
Mary Chapman Court.
The Duty SR can be contacted
on the relevant telephone number
advertised in kitchens and on
the web.
It is a good idea to save the Duty SR
number on your mobile phone.
THE SENIOR RESIDENT SYSTEM
57
What Makes UEA a Centre
For Sustainability?
UEA has been an international leader in
environmental sciences and other sustainability
disciplines for many years. With world-class
researchers, UEA is leading the way in fields
from local biodiversity research to global
environmental and social implications of
climate change.
Accommodation
UEA students can apply to live in a
Green Flat! If you’re interested in the
environment or in social equity, when you
apply for accommodation you can opt to live
with other people who share your interests.
There are Green Flats in every type of
accommodation, so you get all the benefits of
UEA’s great range of living options while also
joining a network of inspired students as soon as
you arrive. Anyone can apply, from any course.
Our Campus
Student Project Opportunities
Join Us!
Both of UEA’s latest buildings won international
awards in 2016. Crome Court won the RIBA
(Royal Institute of British Architects) Grand
Final ‘Design through Innovation’ award 2015.
The Enterprise Centre, UEA’s low carbon
showcase building, won the international
BREEAM Awards 2016, the world’s leading
building rating scheme.
UEA students can run projects across campus
with the CarbonCrew Students Society. As well
as gaining brilliant skills and experience for your
CV, these projects (from auditing to raising
awareness) help boost UEA’s sustainability.
UEA’s Sustainability Team keeps people
updated online – check out SustainableUEA
on Facebook, Twitter, Instagram, YouTube and
even Pinterest! Their blog also gives students
and staff the chance to publish stories they are
interested in.
Find out more:
– Crome Court – www.uea.ac.uk/about/
sustainability/case-studies/crome-court
– Enterprise Centre – www.uea.ac.uk/
about/sustainability/case-studies/
the-enterprise-centre
Every summer, cows and sheep graze certain
areas of campus to help control overgrowth
through grazing. They also increase biodiversity
– the number of plant and animal species! Find
out more: www.uea.ac.uk/about/sustainability/
case-studies/campus-cows
UEA has the largest natural campus of any UK
university, with over 3000 species on campus.
Students can volunteer with the Conservation
and Wildlife Society, or with sessions run by the
Sustainability and Grounds Teams throughout
the year, to help manage habitats and develop
campus biodiversity. Check out the UEA
Wildlife Trail for details of habitats – and even
for where you might see otters! www.uea.ac.uk/
about/sustainability/campus/biodiversity/ueawildlife-trail
UEA’s Living Laboratory for Sustainability
treats the campus as a real-life research
opportunity. Students can run projects either
as part of their coursework or out of interest
for bonus credit. Projects underway so far
include looking at water efficiency, opinions
of fellow students about sustainability, and
assessing the UEA buildings for sustainability
opportunities in the future. How could
you get involved? Find out more:
www.uea.ac.uk/about/sustainability/
get-involved/student-projects
Contact UEA’s Environmental Officer with
any questions about sustainability at UEA:
email Catrin Darsley on [email protected]
UEA’S SUSTAINABLE WAYS
59
Chapter 4
LIVING IN
RESIDENCES
KEEP
THE
PEACE
TOP TIPS FOR GETTING ON
WITH YOUR FLATMATES
Respect Communal Space
The kitchen is your most important communal
area and everyone in your flat should feel
comfortable using it. Wash up and clear up after
yourself to keep the cooking area, sink and dining
area clear for your flatmates to use after you.
Remember that the kitchen is intended for the use
of you and your flatmates only, so guests should be
occasional. Smoking is strictly not allowed anywhere
in residences.
Try to keep the noise to a minimum.
Doing so will help to keep the harmony
between you and your flatmates.
Close your windows and lock your doors when you go
out. Make sure that the door to the building and the
doors to your flat and study bedroom are kept locked
at all times – even when you’re in. Don’t, whatever
you do, tamper with, cover or move any fire safety
equipment; you will put yourself and others at risk
and if caught may face eviction. Don’t stand by and
let others do things that put you at risk. Make sure
you know what to do in case of fire and that you
comply with any other Health and Safety regulations.
Keep Yourself and Your Flatmates Safe
63
Be Considerate About Noise
Not everyone shares your taste in music, and even
if your whole flat loves your latest download, the
person in the flat downstairs trying to study will not
appreciate a thumping ceiling. Try to keep noise to a
minimum – if you can hear your music outside of your
room, then chances are everyone else can too. Try to
be quiet coming in and out of your flat, especially at
night. All doors in residences are fire doors – if you
don’t make an effort to close them quietly, they will
close themselves with a loud thud!
63
If other residents are behaving in ways which cause
you concern, then in most cases the most effective
way of dealing with the problems is to speak to them
yourself, perhaps in conjunction with others who
are affected. If your own efforts or those of your
flatmates do not help, you should speak to your Senior
Resident or with your Accommodation Coordinator or
any member of Accommodation Office staff to take
the matter further.
The most effective way of dealing with anti-social
behaviour, particularly noise and other disturbances
at night time, is to call the Duty Senior Resident at the
time when the anti-social behaviour is occurring. If the
behaviour is of a more serious nature, involves damage
to property, or raises security and safety concerns,
then a call to Security might also be necessary. The
SR will attend to the incident as soon as possible and
will deal with whatever is happening. A report will be
made and sent to the Senior Resident Tutor, detailing
what was witnessed and what action was taken. If the
incident was particularly serious, or if the student
is a persistent offender, the student is likely to be
referred to the University Disciplinary Officer. As the
SR will have witnessed and dealt with the anti-social
behaviour first-hand, the caller will not ordinarily be
implicated in any possible disciplinary action. You
should call the SR each and every time anti-social
behaviour happens, even if this means making another
call in the same night – the more evidence the
university has, the more quickly we can take action
to tackle anti-social behaviour.
SMOKING
Smoking is not permitted in any part of the
residences and smoking out of residence windows
is not acceptable. Please see the ‘Terms and
Conditions’ for further information.
INVENTORIES AND DAMAGES
Talk to the Accommodation Office
The Accommodation Office
is your landlord and we are also part
of the student support network.
If you have any ongoing problems
related to your accommodation,
we are here to help. If you have
a problem of a confidential or
upsetting nature, you can request
a private meeting with a member
of Accommodation staff.
Bedrooms
Communal Areas
When you move into your room you will find
an Inventory & Schedule of Condition, which
lists all of the fixtures and fittings of the
room. You must fill out the Start of Licence
Inventory & Schedule of Condition by ticking
a box next to each item: tick box G for ‘Good’;
F for ‘Fair’; and P for ‘Poor’. There is also space
for comments by each item, where you should
report any defects. So, for example, if there
is a burn mark in the carpet, you should note
this on the form. The Terms and Conditions
of the Licence to Occupy require you to
ensure that you complete, sign and return
your room Inventory to your Facilities Support
Coordinator within ten days of the beginning of
the licence period.
The Inventory and Schedule of Condition for
communal areas will be completed by the
Facilities Support Coordinator and pinned to
the notice board. If you disagree with anything
on this Schedule, you should contact the
Facilities Support Coordinator within ten days
of your arrival.
Throughout your stay, the Facilities Support
Coordinator will make periodic inspections
of all rooms in residences and any defects
or damages will be noted on your Schedule
of Condition. If these are not due to fair
wear and tear, you will be liable for the
cost of replacement or repair, plus
administration charges.
Any defects or damages found in the
communal areas which are not due to fair wear
and tear are the collective responsibility of all
residents in the flat. In this case, your Student
Accommodation Coordinator will contact all
residents, and give the person(s) responsible
for the damage an opportunity to come
forward. If the damage is not claimed by an
individual or individuals, the cost of repair or
replacement, including an administration fee,
will be split equally amongst all residents.
DEALING WITH
ANTI-SOCIAL BEHAVIOUR
65
ROOM CHANGES
If you are unhappy with your room, you can apply
for a room change at the Accommodation Office.
However, you should be aware that, in the first few
weeks of term, almost all of our rooms are occupied
or allocated to students. Any vacancies which may
arise will be offered to new applicants who still need
to be housed. It is therefore very unlikely that we
will be able to arrange a room change within the
first two weeks of your arrival.
If you feel you really need to move, you can fill
out the application form and we will try to find a
suitable room for you to move to as soon as we
possibly can.
If we can find a room for you to move to, there
will be an administration fee.
GUESTS IN RESIDENCES
Overnight guests are allowed in your room,
for a maximum of three nights per term, but
you must get prior permission from your SR or
Accommodation staff; it’s polite to ask your
flatmates too. Your room is designed for one
occupant only, so having an overnight guest
should be an occasional occurrence.
Similarly, your kitchen is designed for the number
of people living in your flat, so although it’s OK to
invite friends over to share meals with you now and
again, you should be careful not to inconvenience
your flatmates.
You should be aware that the behaviour of any
person you invite into your residence building,
flat or room is ultimately your responsibility.
You will be held accountable if there are any
complaints from your flatmates, or any damage
caused by your guest(s).
We would recommend that you try to settle in,
get to know your flatmates and get used to your
new environment. Experience has shown us that
most students settle and make friends in the first
few weeks and then don’t want to move.
67
Facilities Support
Visit Days
Your Facilities Support Assistant (cleaner) is the
member of staff you will see the most. We get
excellent feedback about the Facilities Support
staff and find that most residents develop a
really good relationship with their Facilities
Support Assistant.
If you have an empty room in your flat, we may
allow members of Admissions staff to show this
room and the communal areas of your flat to
prospective students and their parents.
Where possible, we will notify you in advance
if there are going to be any visitors to your
flat. Staff showing accommodation to visitors
will try to cause the least disruption possible
to residents.
Facilities Support staff must enter every
bedroom each weekday, so please do not
be obstructive or unfriendly about this.
Your Facilities Support Assistant should feel
welcome in your flat and able to do their job.
If your Facilities Support Assistant is sick or
on holiday, another member of staff will cover
their work. In addition, the Facilities Support
Coordinator will make regular visits to kitchens
and rooms.
Accommodation
Each residence has a named Student
Accommodation Coordinator in the
Accommodation Office who will contact
you via email about any issues arising in your
area. They may also make a visit to your room
or kitchen if a particular problem has been
reported. Accommodation staff will always
wear a name badge when they visit residences.
Maintenance
If there is a defect in your room or flat which
you have reported, Maintenance staff will let
themselves in to your flat to assess the job and
make any repairs/replacements. They can also
let themselves into your room if you are not at
home – if this happens they will leave a card in
your room to let you know.
Security
Security officers will access your flat to attend
to fire alarms and welfare issues, to advise you
of security issues (such as leaving windows and
doors insecure) and for other purposes in line
with their duties. Security officers will always be
in uniform and are available 24/7 for assistance.
BUILDING PROJECTS
ON CAMPUS
The university is continually seeking to enhance the
student experience through additional investment
in the estate. Work to improve and maintain the
facilities and services in and around residences may
occasionally result in some noise and disturbance,
but as a general rule this will be restricted to normal
working hours.
Project Details
Details about other refurbishment and construction
projects being undertaken by UEA can be found on
the Estates, Property and Facilities Division website
www.uea.ac.uk/estates/construction
The Accommodation Office will pass on information
supplied by our colleagues in Estates about projects
and work that will affect student residences.
UEA STAFF IN RESIDENCES
69
Chapter 5
STAYING SAFE
IN RESIDENCES
FIRE SAFETY
What are the Causes of Fire?
A common feature of most of the serious fires is that
the person responsible had more often than not left
the room before the fire started. This is invariably
the case with potentially dangerous fires in chip pans
– the time at which they start to overheat is easy to
detect by anyone present in the kitchen.
Our records show a pattern that is
very similar to the national one –
fires are typically caused by:
- Candle flames
- Overheated cooking oil
- Carelessly discarded cigarettes
Candles are a serious fire hazard and are not
permitted in UEA accommodation.
How Fires Spread
All fires start as small ones, but just how dangerous
they are depends largely on how rapidly they can
grow before being detected. Some fires can spread
very quickly indeed and in some cases can overtake
people trying to escape to safety along a corridor.
Remember, it is not the flame of the fire that usually
kills – it is the highly toxic smoke that is produced.
FALSE
ALARM
Fires cannot spread unless they have a good supply
of combustible material. These are just the sorts of
materials that you will undoubtedly have all around
you in your study bedroom. It is for this reason that
you must not cover too much wall area with loosely
attached posters. Not only can they catch fire
readily, if the area is large the flame will spread
very quickly.
Also, it is dangerous to cover a light fitting with
paper or cloth – if the natural ventilation is impaired
parts of light fittings can get hot enough to set fire
to the material.
Fire Detection
The most common false fire alarms are due to
cooking fumes. Keeping fire doors closed and
watching food being toasted, grilled or fried can
keep false alarms to a minimum.
Our residences use both smoke and heat detectors.
The smoke detectors are used in corridors and heat
detectors are used in kitchens. to avoid false alarms,
please ensure that the fire doors between the
kitchen and corridor are closed.
- Faulty electrical equipment
-Flammable items (i.e. tea towels)
being left on hot hobs.
Help yourself and the people who
live near you by following these
basic rules:
-Make sure you know what to do
in the event of fire, and the
location of fire alarm points and
fire extinguishers
-Do not use water on electrical
and oil fires
-Do not leave pans of oil
unattended while they heat up
-Please read the instructions
displayed in the kitchen before
using the microwave
- Keep fire doors closed
-Have any suspect personal
electrical equipment checked
by an expert
-Do not use lifts in the event of
fires or in fire drills
-Barbecues are only permitted
with the prior permission
of Security and only in
approved locations
-A fire engine doesn’t attend site
until they are called. Security
attends an alarm activation and if
there is a real fire, Security makes
the 999 call.
STAYING SAFE IN RESIDENCES
Candles
73
WINDOWS AND ROOFS
ELECTRICITY
Fire Alarms
Windows
When fire alarms sound continuously it
must be assumed that there is a fire or
other emergency which necessitates
urgent evacuation of the building.
Windows in UEA residences are fitted with
restrictors to regulate the extent to which the
windows can be opened. For safety reasons,
residents should not interfere with, override
or circumvent any equipment that restricts
how far a window opens.
You must not interfere with electrical
equipment provided by the university. If
something goes wrong during normal working
hours report it to the Estates, Property and
Facilities Division Helpdesk; if outside normal
working hours, contact the Lodge.
So Am I Not at Risk From a Fire in
Someone Else’s Room?
The bedroom doors and kitchen doors have
automatic closers and are designed to ensure
that they can contain fire for at least 30
minutes – time enough for the Fire and Rescue
Service to get here. Then at least the major
damage should be confined to one room and
not spread into the corridor where it could
imperil the means of escape of other residents
– but ONLY if the fire doors are closed.
What Can Be Done About False Alarms?
False alarms are more than a nuisance to us at
the university, especially when they happen at
exam times when a disturbed night can have
a critical effect on performance. They cost
the Fire and Rescue Service a great deal in
time and resources. Every fire engine on its
way to a false alarm cannot attend a genuine
emergency elsewhere.
Whilst we know that some false alarms are
unavoidable, we also know that most of them
need not have occurred. More often than not,
the cause is cooking fumes (typically from
burnt toast) which have invaded the corridor
through an open kitchen door. The university
and the Fire and Rescue Service are confident
that false alarms can be kept under control
if YOU cooperate by keeping fire doors
closed and by constantly watching food being
toasted, grilled or fried.
WHEN THE FIRE ALARM SOUNDS
CONTINUOUSLY, ALL RESIDENTS
MUST LEAVE THE BUILDING.
Fire drills are conducted in all residences
during the Autumn Semester when advice
and assistance will be available from the fire
wardens deployed throughout the building to
assist in the evacuation. Make sure you read the
fire notice posted on the inside of your study
bedroom door and familiarise yourself with the
evacuation procedure.
Fire Alarm Testing
Fire alarm testing is carried out regularly to
make sure they are working properly. This is
not the same as a fire drill and you are not
required to evacuate the building. You will
be able to tell the difference between a fire
drill and fire alarm testing because, during
testing, the alarm will sound in short bursts
rather than continuously.
Every three months the fire alarms are tested
over a longer period of time. A schedule of
when the short and extended fire alarm tests
will take place can be found on your
kitchen noticeboard.
Fire alarm tests and drills will only take place
during office hours.
Note: Steam from showers can also
trigger alarms. Keep en suite shower
doors closed when showering.
Roofs
For safety reasons, all access to the roofs or
raised external areas of Norfolk and Suffolk
Terraces, or any other building, is strictly
prohibited. Residents must also refrain from
allowing others access.
You may use your own electrical equipment as
indicated in the Terms and Conditions of the
Licence, but the appliance must be correctly
connected to the plug and fitted with the
appropriate fuse. International students
should be aware that equipment brought into
this country may not be safe for immediate
connection. All equipment should comply with
British or European safety standards. If you
have any doubts about the safety of your own
equipment, University Safety Services will
advise you (extension 2763). Take great care to
ensure that flexible leads from lamps and other
electrical appliances do not become trapped
under any furniture.
In the event of an electrical emergency at
Mary Chapman Court, you should cut off the
electricity supply completely at the switch
marked ‘Floor Main Switch’ in the cupboard
outside the flat front door.
Please note: we strongly recommend that you
do not store any electrical items underneath
your wash basin.
You should not keep any electrical items in
your bathroom. Again, University Safety
Services will be able to advise on electrical
equipment safety, though they will not be able
to PAT test residents’ items. All residents are
responsible for the safety of their personal
electrical equipment.
FIRE SAFETY (CONTINUED)
75
CROME COURT
Crome Court has won several
awards for its innovation in new
construction software and won the
award for Built Environment in the
2015 Green Gown Awards.
77
PERSONAL SAFETY
AND SECURITY
Do not allow anybody, including those
claiming to be delivering to a room in the
block, through the front door. Do not allow
strangers to enter your room on any pretext
without first checking their identification.
Always be on the alert for intruders and if you
are suspicious of anyone or anything, report
it without delay to the Lodge or to a Senior
Resident. We would advise you not to walk
alone at night if possible.
All personal property, including bikes, should
be marked with a code (normally a home
postcode or room number) and registered on
the Immobilise website. UV marker pens can
be obtained from the Lodge or the Student
Advice Centre in Union House. Mark your
USB/Memory sticks with your registration
number using a UV pen, so that they can be
easily returned if lost.
Do not leave cash or valuable items on display
and you are strongly advised not to keep large
sums of money in your room.
If any of your personal possessions are stolen,
you should report details to the Lodge at
once. You may wish to report the matter
to the police, but it will help subsequent
investigations if the Lodge is informed as soon
as the police are told. Police can be informed
from the Lodge, or by calling the nonemergency number 101. It is a requirement
of insurance companies that the police are
informed before claims can be processed.
All UEA residences are covered by free block
insurance provided by Endsleigh. Details
of this would have been given to you on
arrival and is also available on our website:
portal.uea.ac.uk/accommodation/
living-in-residences/contents-insurance
Suspicious Package or Behaviour
If you notice a suspicious package or
suspicious behaviour, please notify UEA
Security. They can be contacted on
01603 592352 or 01603 592222
in an emergency.
Disposal of Sharp Items
Please take special care when disposing of glass
and other sharp items. Broken glass should be
wrapped in newspaper. You should alert your
Facilities Support Assistant to the fact that you
have placed broken glass in the bin.
Leaflets in Residences
Leafleting and flyposting are not permitted
within the residences and anybody seen
doing this should be reported to Security
immediately. Do not permit access to anybody
who may be distributing leaflets in the
residences and do not leave leaflets in the
residences yourself on behalf of anybody.
Always lock the door and windows whenever
you leave your study bedroom, even for just
a short while. If your room is found unlocked
at any time by a member of UEA staff, it will
be locked. If you live on the ground floor,
draw the curtains whenever you are away
from the room for any length of time. Do not
wedge open any doors, especially those with
automatic closers. Always ensure that external
flat doors are properly closed after you enter
or exit the building.
79
The Student Union has an arrangement
with ABC taxis for a concessionary fare
from UEA into the city and vice versa.
The Student Union has an arrangement with
ABC Taxis (Telephone: 01603 666333) for a
concessionary fare from UEA into the city and
vice versa.
As part of the UEA Student Union Safer Taxi
Scheme, students may provide their name and ID
number in place of the fare. ABC or one of the
other taxi firms listed will invoice the Student
Union, who will contact you later for payment.
Other taxi firms in
Norwich include:
Loyal Taxis: 01603 444555
Best Way Taxis: 01603 666666
5 Star Taxis: 01603 555555
Canary Taxis: 01603 414243
Courtesy Taxis: 01603 446644
Cathedral Cabs: 01603 472863
Green Frog Taxis: 01603 744747
Beeline Taxis: 01603 767676
EASY
AS ABC
TAXIS
81
Telephone: 01603 251600
Every full-time student who is here for six months
or more (and any student living in university
accommodation for at least that period) is
required to register with one of the doctors in the
University Medical Service (UMS) or with a local
General Practitioner (GP).
Online Appointment Booking,
Information and General Medical
Advice: www.umsuea.co.uk
A pack giving further information about
the University Medical Service, and how
and when to register, will be available at
University Registration.
Opening Hours:
There is a pharmacy in the Medical
Centre building.
Location:
4 ON THE CAMPUS MAP
Monday to Friday: 8.30am – 6.30pm
(8pm on Tuesdays)
Saturday: 9am – 12pm
(appointment only)
Sunday: CLOSED
When closed, call 01603 251600 and you will be
transferred automatically to the NHS out of hours
emergency service.
UNIVERSITY
DENTAL PRACTICE
The university’s dental practice provides
NHS treatment to UEA students and staff
and is located in the same building as the
Medical Centre.
Telephone: 01603 592173
Location:
4 ON THE CAMPUS MAP
Opening Hours:
Monday to Friday: 9am – 5pm
(last appointment 4.40pm)
FIRST AID
First Aid boxes are kept by the Duty Senior
Resident, in the office of each Facilities Support
Coordinator and in the Lodge.
Every full-time student
who is here for six months
or more is required to
register with one of the
doctors in the University
Medical Service (UMS)
or with a local General
Practitioner (GP).
UNIVERSITY
MEDICAL CENTRE
83
Chapter 6
ESSENTIAL
INFORMATION
Immediate need for Police, Fire and
Rescue Service or Ambulance
Telephone: 999 and then inform the
Lodge 01603 592222
Medical Assistance
– other than ambulance
Telephone: Medical Centre
on 01603 592172
FIRE
Sound the Fire Alarm
-Break glass in nearest Fire Alarm
Call Point
-Use appropriate fire appliance if safe
to do so
-You must leave the building whenever
the fire alarm sounds continuously,
even if you believe it to be a false
alarm. The Fire and Rescue Service
will expect everybody to have left the
building by the time they arrive and will
check that this has been done.
WHAT WE EXPECT FROM OUR RESIDENTS
-
Visit the Accommodation website,
www.uea.ac.uk/accom, which
will provide the answers to many
questions you may have
-Contact the Accommodation Office
if you are concerned about any matter
regarding your accommodation
-Give your allocated room a chance if
it was not your first choice – after a
couple of weeks, many students enjoy
their new surroundings
-Read and understand your
responsibilities under the terms
of the ‘Licence to Occupy’
(this is a legal document)
On Hearing the Fire Alarm
- Do not put yourself at risk
- Close all doors
- Switch off all electrical appliances
- Close windows, if time allows
-Alert your neighbours, who may not
have heard the alarm.
-Behave at all times in a way that
respects those living around you,
the needs of other residents and
their property
-Comply with any reasonable requests
made by UEA staff
-On contacting the UEA, and
at all times, be polite and courteous to
staff helping you with your enquiry.
Evacuate the Building
-Leave the building quietly and calmly
via the nearest exit
- Do not stop for personal belongings
-Assemble well away from
the building.
ESSENTIAL INFORMATION
WHAT TO DO IN
AN EMERGENCY
87
89
89
Call 01603 591918
www.broadviewlodge.co.uk
GUEST
ACCOMMODATION
ON CAMPUS
CATERING
ON CAMPUS
Our aim is to provide fresh, vibrant food made from local,
sustainable, quality ingredients.
Find our outlets across campus and pop in to sample our
barista coffee, fresh patisserie and a great blend of local
and international cuisine.
-Hotel standard single,
double and twin bedrooms
-Full English and continental
breakfast included
-Free car parking
-Online booking facility
-Reduced rates available for UEA
students and alumni on request.
TERM TIME OPENING HOURS:
Monday to Friday 7.30am – late
Saturday to Sunday 9.30am – 4.30pm.
BROADVIEW LODGE
BED & BREAKFAST
Follow us on Facebook and Twitter to
receive regular updates, news of our
fantastic competitions and offers.
19 Congregation Hall
20INTO at UEA
21 Enterprise Centre
(Mustard Coffee Bar)
22IT and Computing
Service (ITCS)
23Edith Cavell Building
24Bob Champion
Research and
Education Building
25 Julian Study Centre (Café 57)
26 Registry Building
UEA CAMPUS MAP
KEY
Faculty of Arts and Humanities (HUM)
Faculty of Medicine and
Health Services (FMH)
Faculty of Science (SCI)
Faculty of Social Sciences (SSF)
Elm
RFORC
Courtyard A
D
R18
HOSPITAL
21
R19
1
20
ry
rse off
Nu rop
d
4
COLNEY LANE
P Main Car Park
5
EARLHAM HALL
UNIVERSITY DRIVE
OR’S
CELL
E
6
Hub 1
DRIV
N
CHA
RF
OL
MAP NOT TO SCALE
13
6
R4
LK
14
SAINSBURY CENTRE
FOR VISUAL ARTS
O
FF
R5
SU
R12
R7
R8
9
11
OA
D
19
3
2
12
KR
Food outlets
Recycling centre
Bus stop
18
8
22
R3
R13
7
NO
MAP KEY
Footpath/walkway
Disabled access
Steps
Stairway
13
26
AD
RO
R17
10
R6
The Broad
R15
4
R1
R16
R20
R11
R9
R10
R9
TO A11 AND LONDON
COLNEY
LANE PAVILLION
Hu17
b
b
Hu
TS
R
A
25
NORFOLK AND
NORWICH UNIVERSITY
HOSPITAL
BLUEBELL ROAD
UNIVERSITY
15
23
CITY CENTRE
MAIN ENTRANCE TO UEA
ENTERPRISE
CENTRE
24
TO NORWICH
AM ROAD
B1108 EARLH
E ROA
Oak
B
Courtyard
Beech
Ash
WILBE
Hawthorn
Larch
D NORWICH
NORFOLK AN
R2
R1
Yew
TO
H PARK AND
RESEARC
A47, NORWICH
Willow
1Sportspark (Sportspark Café)
2The Street:
Waterstones Bookshop, Barclays
Bank, The Shop (inc. the Post Office
and Bakery), Launderette, Ziggy’s
Espresso and Sandwich Bar,
CareerCentral
3Union House:
Union Coffee Shop, Nick Rayns LCR,
Student Union Advice Centre, Bar SU,
Scholars Bar
4University Medical Centre:
UEA Dentist, UEA Nursery,
Pharmacy, Launderette
earning and Teaching Hubs
L
13ARTS
16 Elizabeth Fry
17Zicer
Pine
5 The Lodge (Security)
6 The Square
7 Multifaith Centre
8Restaurants:
Zest, Blend and Vista
9 Student Support Centre
10 CareerCentral Plus
11Library
12 Lecture Theatres
13 Teaching Wall/Hub
14Sainsbury Centre for Visual Arts
(Modern Life and East End Café)
15Thomas Paine Study Centre
16Elizabeth Fry Building/Hub
16Postgraduate Research Office
17 Zicer Building/Hub
18 Drama Studio
Residences
R1 University Village
R2 Village Close
R3 Constable Terrace
R4 Norfolk Terrace
R5 Suffolk Terrace
R6 Suffolk Walk
R7 Nelson Court
R8 Broadview Lodge
(B&B Accomodation)
R9 Colman House
R10 Wolfson Close
R11 Orwell Close
R12 Britten House
R13 Paston House
R14 Victory House
R15 Kett House
R16 Browne House
R17 Accommodation Office
R18 Hickling House
R19 Barton House
R20Crome Court
93
FURTHER INFORMATION
Accommodation Office
Nelson Court
University of East Anglia
Norwich Research Park
Norwich NR4 7TJ
Telephone: +44 (0)1603 592092
www.uea.ac.uk/accom
Facebook: facebook.com/UEAAccommodation
Twitter: www.twitter.com/UEA_Accom
Skype: uea_accom
HOME RUN
(for help in finding private accommodation)
Telephone: +44 (0)1603 592505
www.homerunstudentpad.co.uk
STUDENT SUPPORT SERVICE
(for individual and disability needs)
Telephone: +44 (0)1603 592761
www.uea.ac.uk/dos
UNION OF UEA STUDENTS
www.ueastudent.com

student accommodation handbook - Portal

Transcription

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