here - Delaware North

T H E A H WA H N E E ®
P R O V I D I N G C L I E N T S A N D V I S I TO R S W I T H
U N PA R A L L E L E D S T E WA R D S H I P
A N D H O S P I TA L I T Y S E R V I C E S
You can’t really understand a place until you understand its
culture, history, landscape and traditions. At Delaware North, we
take pride in cultivating this understanding. It’s how we elevate
the guest experience to create a memory that will never be
forgotten. A memory that draws guests back time and time again.
The places we operate—hotels, resorts, cultural attractions and
parks—make countless memories for millions of guests each
and every year. We bring a rare attention to detail to every
property in our care, and to each and every individual we serve
across our diverse operating companies.
OUR MISSION
“To Provide Stewardship and Hospitality in Special
Places Dedicated to Creating Memorable Guest
Experiences as Unique as the Destination. ”
SM
D E L AWA R E N O R T H
We’re a global leader in hospitality and food service with
operating companies in the lodging, sporting, airport, gaming
and entertainment, and premium restaurant and catering
industries. Among our many assets are world-renowned resorts
and Boston’s TD Garden, widely acclaimed as one of the top
sports and entertainment venues in the United States.
We began in 1915 in Buffalo, N.Y., where our award-winning
global headquarters can still be found. With annual revenue
exceeding $3 billion, we are one of the largest privately held
companies in the world. Each year, our 60,000 associates serve
half a billion customers in the United States, Canada, the United
Kingdom, Australia and New Zealand. In mid-2014, Delaware
North made its return to the Asian market by serving fans at the
Singapore Sports Hub, one of the company’s newest contracts.
Delaware North Parks & Resorts
We established Delaware North Parks & Resorts in 1992 to
extend Delaware North’s brand into parks, resorts and cultural
attractions. This gives us the opportunity to bring our longstanding philosophy of stewardship and hospitality to many
of the world’s extraordinary destinations. We tell the stories of
these Special Places so they’re as authentic and meaningful to
our guests as they are to us.
Delaware North Sportservice
Delaware North Sportservice is the longest-standing name in
sports hospitality. Delaware North has served fans for nearly
a century and today provides retail expertise and concessions,
gourmet catering and fine dining to sporting, entertainment and
convention center venues in the United States and Canada.
K E N N E DY S PAC E C E N T E R V I S I TO R CO M P L E X
Delaware North Travel Hospitality
Delaware North is one of the world’s leading airport food service and retail
companies. Through contracts at major U.S. airports and toll plazas, Delaware
North manages more than 300 restaurants and retail stores, serving more than
350 million customers each year.
Delaware North Gaming & Entertainment
Delaware North is one of the most innovative gaming and racing operators in the
United States, specializing in regional gaming venues with added amenities such as
video gaming machines, table games, poker games, full-service restaurants, retail
shops and hotels. Delaware North has regional gaming destinations in New York,
Arizona, Florida, West Virginia, Oklahoma, Ohio and Illinois.
Delaware North Boston
Delaware North is one of America’s premier providers of world-class entertainment
and hospitality experiences. As the owner/operator of TD Garden, the company
serves more than 2.5 million visitors each year — more than 200 days per year. The
home of the NHL’s Boston Bruins and NBA’s Boston Celtics is also a frequent stop
for the world’s top music entertainment acts.
Delaware North International
Delaware North manages award-winning operations in Australia, New Zealand,
the United Kingdom, and Asia. Our special brand of hospitality and food service
can be found in resorts, airports, railway stations, sporting and entertainment
venues and cultural centers— as well as Wembley Stadium, Emirates Stadium, and
the Australian Open Tennis.
Patina Restaurant Group
Patina Restaurant Group is a leader in the premium segment of the restaurant and
catering industry. Patina, a majority share of which was acquired by Delaware North
in 2014, operates more than 70 restaurants and manages catering and food service
operations at landmark locations in high-profile cultural and entertainment venues
in New York City, California, and Orlando, Fla. Among them are: Rockefeller Center,
Lincoln Center, Walt Disney World, Disneyland, Walt Disney Concert Hall, the Empire
State Building, Grand Central Station/MetLife Building and Madison Square Garden.
O P ER AT I O N A L P L AT F O R M S
AND CORE COMPETENCIES
Delaware North has developed and maintains a variety of proprietary,
enterprise-wide programs that are specifically designed to meet the unique
requirements of our operating environments. These include:
• GreenPath®: Stewardship platform and Environmental Management System.
• GuestPath®: Hospitality and quality assurance platform.
• DiscoveryPaths®: Environmental education program for grade school students.
Delaware North brings unparalleled experience and management quality to each
location we operate. Our industry-leading core competencies include:
• Lodging
• Food & Beverage
• Retail
• Natural & Cultural Interpretation
• Recreation & Activities
• Sales & Marketing
The wide-ranging experience and accumulated expertise of the Delaware North
family of companies are available to every unit of every division. Information is
shared horizontally and vertically, ensuring a continual flow of innovative ideas
and creative solutions. Support from Delaware North’s Corporate departments
provides professional, proven business practices, needed resources and
operational direction.
PAT I N A O P E R AT I O N S AT R O C K E F E L L E R C E N T E R
G R EEN PATH
®
PRESERVING A ND PROTEC TING
A L L T H AT I S T R E A S U R E D
Established in 2001, GreenPath® guides how we help care for and protect
our natural, cultural and historic resources. Our award-winning GreenPath
initiatives have led the way in the hospitality industry for more than a
decade. Five key values drive these initiatives:
Environment – As the first U.S. hospitality
company to register our environmental
management system to international ISO
14001 standards, we establish annual goals
and implement improvements.
Interpretation and Education – We embrace and share the stories
our Special Places offer visitors, and we help create an environment to
understand and appreciate them.
Asset Protection – We display, protect and preserve artifacts, historic
and other buildings, as well as treasures of national and international
significance. We also make sure all visitors have appropriate access to,
and use of, these assets.
Healthy Living – Our Culinary Wellbeing® program is all about serving
good food that’s good for our guests as well as encouraging guests and
associates to be active.
Community Outreach – We’re part of the communities where we operate
and work. We contribute funds and services and promote volunteerism.
Y E L LOW S TO N E N AT I O N A L PA R K
G U E S T PATH
®
T H E M E A S U R E O F E XC E P T I O N A L S E RV I C E
We established GuestPath® in 2005. It’s a
documented management approach to
standards-based continuous improvement.
More than that, it’s our promise to
provide the ultimate visitor experience.
We deliver it through these key values:
Service – “Creating special experiences one guest at a time®” is the
GuestPath pledge our associates carry out every day to ensure that
every visitor they encounter has a positive and memorable experience.
Product – We specialize in local and sustainable products that are
good for our planet and help tell the stories of the Special Places we serve.
Our range of products appeal to different ages, genders and cultures,
and accommodates varied dietary needs.
Value – We offer quality products and services at a range of price
points so that guests can find special mementos, services and food at
an appropriate price.
YO S E M I T E N AT I O N A L PA R K
D I S COV E RY P AT H S
SM
A C O M M I T M E N T TO E D U C AT I O N
A N D I N T E R P R E TAT I O N
DiscoveryPaths , a program started by Delaware
North in 2013, provides students the opportunity
to participate in activities which enhance school
curriculum through hands-on learning.
SM
DiscoveryPaths provides students and teachers with
an out of the classroom learning experience to build
greater awareness of our surroundings by focusing
on core standards and improving test scores with
memorable, hands-on applications.
Our program is designed to develop healthy living and
personal development while focusing on nutrition,
nature, energy and the environment. These concepts
will influence a greater appreciation and protection of
cultural as well as natural resources by incorporating
these topics into fun and dynamic activities with the
use of science, technology, engineering, arts, and
mathematics (STEAM).
G I D EO N P U T N A M R E S O R T
T E N AYA LO D G E AT YO S E M I T E
LO D G I N G
RUSTIC OR LUXURIOUS.
A LWAY S U N F O R G E T TA B L E .
Hospitality starts with an attention to detail. Whether
our guests are with us overnight or for an extended
journey away from home, we give them a memorable
stay that’s as comfortable as it is distinctive.
But don’t just take our word for it. We’ve provided
special moments to discriminating travelers around
the globe. We’ve managed nearly 4,000 rooms in
a variety of spectacular locations, such as national
historic landmarks, rustic High Sierra camps,
AAA® Four Diamond hotels, seaside bungalows on
Australia’s Great Barrier Reef, and more.
Our Special Places are national treasures and
international destinations that attract guests from
around the world. We manage distribution channels
to drive occupancy, and we can tame the volatile
demands of single-customer segments.
F O O D & B E V ER AG E
E A C H P L A C E H A S I T S O W N F L AV O R
From the most sophisticated palates of world travelers to the pickiest young
eaters, and those with special dietary needs, we cater to every taste. Every
plate we serve takes into consideration the following:
• Our chefs are committed to sourcing locally grown, organic and
sustainable foods and incorporating the unique flair of regional favorites
into our menus.
• Every food and beverage service we provide—from quick, casual meals to
fine dining—is designed to tell a place’s unique story.
• Our award-winning culinary team is led by American Culinary Federation
(ACF) certified chefs. They are handpicked and trained to ACF standards,
as well as the National Restaurant Association ServSafe program and
Hazard Analysis & Critical Control Points (HACCP) standards.
• We offer a wide range of culinary services and menu offerings at each of
our Special Places. Our menus reflect the unique dietary preferences of our
guests, including vegetarian and gluten-free options, as well as familyfriendly options.
Our company-wide Culinary Wellbeing® program is committed to “serving
good food that’s good for you,” and it helps us remind guests to be active
and to take advantage of the healthy food options we offer. The program is
centered around nutrition awareness, education, visitor choice, local and
seasonal foods, conservation and sustainability.
In addition, we’re deeply committed to the Monterey Bay Seafood Watch
program and have made a pledge to serve only fish approved by the high
standards of their organization.
Food can play an integral role to life’s special moments, so we make every
bite matter. Our guests’ dining experiences—no matter how big or small—
are intrinsic to the overall enjoyment of their visits.
S EQ U O I A N AT I O N A L PA R K
R E TA I L
B R I N G I N G E A C H D E S T I N AT I O N T O L I F E
From mountain-climbing gear to Native American pottery to everyday
sundries, our retail offerings are as diverse as the places we serve. But what
holds true for each and every Special Place is our ability to tell its unique
story, and to enhance our visitors’ experiences every step of the way.
Our experience and global reach let us negotiate competitive national
agreements with suppliers while attracting a team of highly qualified
merchandisers and retailers. As a result, our retail segment generates over
$100 million annually.
• We understand the needs and interests of our guests and visitors.
• We sell items that interpret the history, culture, traditions and natural
resources of the properties we serve.
• We educate our guests, as well as foster a deeper awareness and
understanding of the Special Places we oversee.
• We design our retail locations with engaging messaging, signage and
collateral that informs visitors about where products were made or
who the artist is.
• We are proud to offer an excellent selection of American Indian
products, as well as a wide range of products made in the USA.
• We offer significant value to our guests through a broad range of prices.
As the largest grocery concessioner in the national parks, we understand
what guests and visitors need and want. We sell a full line of grocery items,
including natural, organic and local products. We also have convenient,
fresh and healthy grab-n-go items and family meal-bundling values.
N AT U R A L & C U LT U R A L
I N T E R P R E TAT I O N
S H A R I NG TH E WON DER OF OU R S PECI A L PL ACE S
Our passion is to preserve the culture and heritage of our nation’s treasures—
and immerse guests in the traditions and stories of those places. That’s why
we hire and train associates who embrace the role of meaningful storytelling.
Through a variety of interpretive and educational programs, we provide
memorable experiences that enhance guests’ understanding of the history and
natural resources that make each location unique.
Visitors will find these themes echoed in our dining, décor, retail, activities,
services and facilities. It may be through personal interpretation, such as fireside
chats and guided tours (for large and small groups), or through non-personal
interpretation, such as product messaging and trail safety signage.
We work with some of the best educators, interpreters and storytellers in the
world, including the U.S. National Park Service, NASA, native storytellers and
NatureBridge—a nonprofit organization that connects youth to the natural
world. We also have corporate partnerships with architecture, interpretation,
and historic preservation experts. Our offerings include:
• Programs in other languages for non-English speaking visitors.
• A wide variety of programs designed to appeal to different age groups, such as
Wee Wild Ones, Camp Kennedy Space Center®, and Lifelong Learners.
• Transportation services with expert guides that further engage guests in the
stories of their surroundings.
K E N N E DY S PAC E C E N T E R V I S I TO R CO M P L E X
YO S E M I T E N AT I O N A L PA R K
R ECR E ATIO N & AC TI V ITI E S
ENG AG I NG G U E S T S , FROM TH E S U M M IT TO TH E S E A
It’s not just where you are, it’s what you do there. We offer recreation and activities
that engage as they inform. Our expertise in managing a wide variety of recreational
programs increases revenue and creates memorable experiences for our guests. From
fitness centers and spas to the great outdoors, we give our guests every opportunity to
explore, stay fit, rejuvenate and relax.
We cater to all types of guests: leisure travelers, families, adventurers, and conference
attendees alike. Our ski resorts, golf courses and seasonal offerings, as well as our
instructional programs and tours, provide guests with fun and unique memories that
bring them back year after year.
Our recreational activities and programs promote health and fitness, as well as access
to the magnificent landscape that our Special Places are known for. We offer camping,
biking, fishing, hiking, rafting, world-class mountain and rock climbing, horseback
riding, skiing, snowmobiling, and more.
SALES & MARKETING
TH E M EDI U M I S TH E M E SSAG E
Customer-Centricity
To us, “Customer-Centricity” means intelligently
managing the relationship between Delaware
North and our guests by transforming guest
data into high return relationship marketing
strategies. We begin by developing a 360º view
of the guest and make sure that we engage in
every relevant way— online, mobile, social
media, email, direct mail, SMS, etc. We then
create the right message and deliver it at the right
time in the right medium with a compelling
and measurable call to action that allows us to
refine our approach and achieve results. It also
means success: we consistently outperform our
competitors in rate and occupancy in every
market in which we operate.
Database Management
Our data collection platform lets us collect and
analyze visitor and non-visitor demographic
and psychographic information, allowing
for comparative and trend analysis between
audiences and surveys, including:
• Guest history and behavior
• Consumer preferences
• Visitor ratings
• Media habit studies
• Marketing tactic effectiveness
• Focus groups
Database Analytics
Data is everywhere. Understanding what’s
relevant and turning that into actionable,
measurable initiatives is the key to high
performance. We gather and refresh data from
numerous customer touch points every single
day. As a result we have developed highly
qualified and segmented groups for targeted
direct mail and personalized email initiatives.
Each list is updated to include past visitation and
communication history and each guest record
is appended with more than 50 lifestyle and
demographic data points.
E-Commerce
Our website provides each property with its
own dedicated page, as well as references in
relevant sections of the site. Our goal is to fully
optimize each site so that it will generate a
high conversion rate. We use a highly effective
e-commerce platform that allows for costeffective web presence with a proven booking
engine for rooms, tickets, events and retail.
Mobile Marketing
We develop mobile device application platforms
for cost-effective mobile marketing and consumer
engagement. This provides for opt-in capture of
emails, names and addresses.
National and International
Business-to-Business Sales Force
Each property is included in our companywide referral
program through more than 35 full-time sales managers
who cover national and international territories. We have
contractual relationships with key tour and travel companies
worldwide. In addition, we feature every property at top
industry events and major trade venues around the world.
We’re well represented and serve in leadership roles in many
key industry organizations such as US Travel Association,
Brand USA, USTOA, and NTA. We’re present at many top
events such as Pow Wow, ITB, and World Travel Market.
Revenue/Yield Management
We use an integrated revenue management technology
that provides actionable data to maximize occupancy and
yield at our hotel units.
Collateral
Properties are featured in various targeted collateral,
which is distributed to appropriate market segments.
Public/Media Relations
Properties are included in all appropriate public/media
relations outreach initiatives, such as features on
culinary, environmental, sustainability, cultural, and
human interest topics.
Call and Contact Center
Delaware North has developed and manages a state-ofthe-art U.S.-based call center that provides contact
support through telephone, email and fax. Voice over
Internet protocol (VoIP) allows for communications
queuing in order to handle inquiries from multiple
media over the same resources.
T E N AYA LO D G E AT YO S E M I T E
CO R P O R AT E S U P P O RT
B EHIND E V ERY GOOD S TORY IS A SOLID TE A M OF SU PPORT
Facilities Management
We maintain each Delaware North location,
whether we own it or manage it for our client.
Delaware North handles facility renovation
projects ranging from $5 million to more
than $100 million, as well as “ground-up”
development and historic restoration. All
Delaware North facility project managers
are LEED accredited and knowledgeable in a
wide range of specialties such as renovation,
historic preservation, preventative maintenance,
building and grounds management, structural
integrity, building systems and environmental
management/remediation.
Transportation Services
Delaware North manages one of the largest
and most diversified transportation fleets in the
United States by virtue of our work at Kennedy
Space Center Visitor Complex and Yosemite
National Park. We operate and maintain
hybrid/alternative-fuel buses, tour trams,
tractor-trailers, snow cats, golf carts and even
horse and mule teams.
Internal Audit
This essential function helps ensure that
proper controls are implemented and
maintained. Our auditors also evaluate,
confirm and improve the effectiveness of
Delaware North’s disciplined systems and
business processes of financial controls, legal
requirements and government compliance.
Insurance/ Risk Management
Through our Insurance/Risk Management
Department, we continually identify,
mitigate and efficiently protect our clients,
guests and employees against the uncertainties
of life and business.
Supply Management
Our corporate Supply Management Services
Department assists all Delaware North
businesses with procurement, and managing
national agreements and major vendor accounts.
The department effectively manages purchasing
standards, pricing, traceability and quality
specifications to optimize value and profitability.
K E N N E DY S PAC E C E N T E R V I S I TO R CO M P L E X
Security
Delaware North provides security services to all
locations to aid in loss prevention, life safety, and
crime protection. This is accomplished through
careful systems, as well as everyday actions and
decisions and onsite inspections.
Accounting
Delaware North’s finance professionals manage
financial transactions, records and business
reporting to help operators and managers monitor
their businesses and make sound business decisions.
IT
In our wired business world, this 24/7 department
manages communication systems, computing,
software, networks, Internet and point-of-sale
systems in a safe and secure environment.
Human Resources
We support field locations with global recruitment,
intern programs, training, benefit administration,
employee housing, compliance with federal and state
regulations, and union employment compliance.
Legal Support
Our legal staff supports field operations and client
accounts with licensing, contract review, service
agreements, litigation, employment law, and
statutory filings.
T H E A H WA H N E E ®
OUR PORTFOLIO
PARK S.. ............................................................
• Gideon Putnam Resort, Saratoga Spa State Park
• Grand Canyon National Park
• Kalaloch Lodge, Olympic National Park
• Kings Canyon National Park
• Niagara Falls State Park
• Peaks of Otter Lodge, Blue Ridge Parkway
• Sequoia National Park
• Shenandoah National Park
• Yellowstone National Park
• Yosemite National Park
HOTEL S AND RESORTS.. ................................
• El Questro Wilderness Park
• Heron Island Resort
• Kings Canyon Resort
• Lizard Island Resort
• Park Gate Lodges at Yellowstone:
»» Explorer Cabins
»» Holiday Inn West Yellowstone
»» Yellowstone Park Hotel
• Pine Lodge, Whitefish, MT
• Best Western Rocky Mountain Lodge, Whitefish, MT
• Tenaya Lodge at Yosemite
M AN AG EMENT CONTR AC TS . . .......................
• The Lodge at Geneva-on-the-Lake
• Harrison Hot Springs Resort & Spa
AT TR AC TIONS.. ..............................................
• Kennedy Space Center Visitor Complex
OUR PORTFOLIO
»» Gray Wolf Inn & Suites
G I D EO N P U T N A M R E S O R T
LOC ATION.......................................
• Biking
Saratoga Spa State Park –
Saratoga Springs, New York
• Hiking on nature trails
REL ATIONSHIP................................
Concession Contract
• Snowshoeing
• Cross-country skiing
• Ice skating (2 rinks)
• Picnic pavilions
CLIENT.............................................
• Two outdoor pools in Saratoga Spa State Park
New York State Office of Parks,
Recreation & Historic Preservation
• Playground
• Two golf courses in Saratoga Spa State Park
LODG ING.........................................
E VENTS & AT TR AC TIONS . . .............
• 124 rooms
• Listed on National Register of
Historic Places
FOOD & B E VER AG E........................
• Putnam’s Restaurant & Bar
• Putnam’s Patio
• Sunday brunch
• Dining events
CONFERENCE SPACE......................
• 12,000 sq. ft. of meeting & event space
RETAIL ........................................
• Gift shop
• Roosevelt Baths & Spa – Spa products
SPA ..............................................
• Roosevelt Baths & Spa
• Certified as an Éminence Green Spa
• Yoga classes
RECRE ATION...................................
• Tennis
• Walking/jogging paths
• Saratoga Spa State Park
»» Saratoga Performing Arts Center®
»» 18-hole championship golf course
»» Par-three executive course
»» Saratoga Automobile Museum®
»» Hall of Springs
»» Spa Little Theatre
»» National Museum of Dance
EDUC ATION....................................
(Provided by New York State Parks)
• Nature classes
• Mineral springs tours
AWARDS & HONOR S.......................
• The New York Post listed the Gideon
Putnam Resort as one of the top 100 U.S.
destinations within a six-hour drive or
one-hour flight from New York City.
• Meetings Focus recognized The Gideon
Putnam as best meeting hotel in the East.
• Best of Saratoga Region by Saratoga Today:
»» Gideon Putnam – Best lodging
»» Roosevelt Baths & Spa – Best spa
www.gideonputnam.com
GR AND C ANYON NATIONAL PARK
LOC ATION...................................
RETAIL.. ........................................
Grand Canyon, Arizona
• Market Plaza General Store
REL ATIONSHIP............................
Concession Contract
CLIENT.........................................
National Park Service
• Desert View Trading Post
• Desert View General Store
• Yavapai Lodge Gift Shop
• Tusayan General Store
OTHER SERVICES........................
LODG ING.....................................
• Camper Services
• Yavapai Lodge – 358 rooms
• Desert View Service Station
• Yavapai RV Park – 70 sites
• Sale, rental, and repair of recreational
FOOD & B E VER AG E....................
• Yavapai Restaurant
• Desert View Trading Post Snack Bar
• Camper Services Building
• Market Plaza Deli
equipment at Market Plaza General Store
AWARDS & HONOR S...................
• The National Park Service honored
Delaware North with an Environmental
Achievement Award for the company’s
recycling efforts in Grand Canyon
National Park
www.visitgrandcanyon.com
K A L A LO C H LO D G E
LOC ATION.........................................
• Tide pool viewing
Olympic National Park – Forks, Washington
• Ranger Naturalist presentations
REL ATIONSHIP..................................
Concession Contract
• Ocean Stewards Jr. Ranger program
• Beachcombing and tidepool exploring
• Bird watching
CLIENT...............................................
• River fishing
National Park Service
• Storm watching
LODG ING...........................................
AWARDS & HONOR S.........................
• Kalaloch Lodge – 64 guest rooms & cabins
• 2014 Ranked #1 of 6 hotels in Forks, WA
»» 10 lodge rooms
»» 44 cabin rooms
»» 10 motel rooms
• Kalaloch campground – One group campsite
FOOD & B E VER AG E..........................
• Creekside Restaurant and Bar
RETAIL.. ..............................................
• Kalaloch Lodge Gift Shop
• Mercantile Gas and Grocery Store:
Grocery items, camping supplies, gifts,
firewood, and other items.
RECRE ATION.....................................
• Hiking
on TripAdvisor
• 2014 TripAdvisor Green Leaders
Gold Certification
• 2014 Green Restaurant Certified –
DineGreen.com
• 2014 Healthy Dining and Kids LiveWell
Certified – National Restaurant Association
• 2014 BEST Storm Watching Winner (#1 of 22)
• 2014 BEST Best Place to Watch a Sunset
Winner (#1 of 43)
• 2013 BEST Storm Watching Runner-Up (#2 of 24)
• 2013 BEST Cabins Finalist (#3 of 95)
• 2012 BEST Storm Watching Runner-Up (#2 of 25)
• Surf fishing
• 2012 BEST Cabins Finalist (#4 of 89)
• Whale watching
• 2012 BEST Honeymoon Destination
• Seal watching
Finalist (#5 of 15)
• Guided fishing excursions
• Storm watching
www.thekalalochlodge.com
K I N G S C A N YO N N AT I O N A L PA R K
LOC ATION..................................
RECRE ATION..............................
Kings Canyon National Park, California
• Hiking
REL ATIONSHIP...........................
Concession Contract
• Motorized vehicle tours
• Snowshoeing
• Cross-country skiing
CLIENT........................................
• Sledding – snow play
National Park Service
• Rock climbing
LODG ING....................................
• John Muir Lodge at Grant
Grove Village – 36 rooms
»» AAA Three Diamond
Accommodations rating
• Grant Grove Rustic Cabins – 33 cabins
• Grant Grove Tent Cabins – 17 cabins
• Cedar Grove Lodge – 21 rooms
FOOD & B E VER AG E...................
• Grant Grove Restaurant
• Cedar Grove Snack Bar
• Cedar Grove BBQ
RETAIL.. .......................................
• Grant Grove Market
• Grant Grove Gift Shop
• Horseback riding
• Hume Lake
• Fishing
• Wildlife observation
• Viewing the giant sequoia trees
E VENTS & AT TR AC TIONS . . ........
• Grant Grove NPS Visitor Center
• Cedar Grove NPS Visitor Center
EDUC ATION...............................
• NPS Ranger-led Hikes and Nature Walks
• NPS Ranger-led Interpretive Programs
• NPS Campfire Programs
• NPS Jr. Rangers
• Sequoia Natural History Association
Programs funded by Delaware North
• Cedar Grove Market
• Public Shower & Laundry Facilities
www.visitsequoia.com
N I AG A R A FA L L S S TAT E PA R K
LOC ATION...............................
RECRE ATION...........................
Niagara Falls, New York
• Hiking
REL ATIONSHIP........................
Concession Contract
CLIENT.....................................
New York State Office of Parks,
Recreation & Historic Preservation
FOOD & B E VER AG E................
• Goat Island trails
• Biking
E VENTS & AT TR AC TIONS . . .....
• Niagara Falls viewing areas
• Cave of the Winds Tour
• Maid of the Mist® boat ride
• Niagara Adventure Theater
• Top of the Falls Restaurant
• Niagara Falls Observation Tower
• Prospect Point Café
• 26’ rock-climbing wall
• Cave of the Winds Snack Bar
• Light Up the Night Illumination
CONFERENCE SPACE..............
• Flexible meeting and event space
RETAIL.. ....................................
• Top of the Falls Gift Shop
• Cave of the Winds Gift Shop
• Prospect Point Gift Shop
• Online Internet Marketplace
• Fireworks displays
EDUC ATION. . ..........................
• Guided hikes
• Niagara Falls Visitor Center
• Niagara Gorge Discovery Center
• Niagara Gorge Trailhead Center
• Niagara Falls Scenic Trolley –
Environmentally friendly,
runs on natural gas
www.niagarafallsstatepark.com
P E A K S O F OT T ER LO D G E
LOC ATION..............................
RECRE ATION..........................
Blue Ridge Parkway – Bedford, Virginia
• Hiking
REL ATIONSHIP.......................
Concession Contract
CLIENT....................................
National Park Service
LODG ING................................
• Bicycling
• NPS Ranger-led Hikes
and Nature Walks
• NPS Ranger-led
Interpretive Programs
• NPS Campfire Programs
• Fishing
• 63 lodge rooms
• Wildlife observation
• Pet friendly rooms available
• Driving the Parkway
FOOD & B E VER AG E...............
• Peaks of Otter Restaurant & Lounge
CONFERENCE SPACE.............
• Indoor meeting and event space for
up to 55 people
• Shuttle Bus to Sharp Top Mountain
E VENTS & AT TR AC TIONS . . ....
• Nightly Musical Entertainment
• Holiday Dining Events
• Vintner Dinners
RETAIL.. ...................................
• Gift Shop
• Country Store
www.peaksofotter.com
S EQ U O I A N AT I O N A L PA R K
LOC ATION..................................
RECRE ATION..............................
Sequoia National Park, California
• Cross-country skiing
REL ATIONSHIP...........................
Concession Contract
CLIENT........................................
National Park Service
• Snowshoeing
• Hiking trails
• Horseback riding
• High Sierra fly fishing
E VENTS & AT TR AC TIONS . . ........
LODG ING....................................
• Crystal Cave
• Wuksachi Lodge® – 102 rooms
• Sequoia sightseeing tours
• Bearpaw High Sierra Camp – 6 rooms
• Group hikes
• Lodgepole Campground
• Ranger programs
• Dorst Campground
• Moro Rock
• Five other campgrounds
EDUC ATION. . .............................
FOOD & B E VER AG E...................
• Be a Junior Ranger
• Wuksachi Lodge Dining Room
• Learn About Bears
• Wolverton Meadow Barbecue
• Lodgepole Market
• Watchtower Deli
• Harrison BBQ & Grill
RETAIL.. .......................................
• Wuksachi Lodge National Park
Gift Shop
• Lodgepole Market and Gift Shop
• Learn About Trees
• Wolverton BBQ living history programs
AWARDS & HONOR S..................
• The Wuksachi Lodge earned the
Star of the Industry Award in Good
Earthkeeping from the California Hotel
& Lodging Association
www.visitsequoia.com
S H EN A N D OA H N AT I O N A L PA R K
LOC ATION.........................................
RETAIL.. ..............................................
Luray, Virginia
• Elkwallow Gift Shop
REL ATIONSHIP..................................
Concession Contract
• Skyland Resort Gift Shop
• Big Meadows Lodge Craft Shop
• Big Meadows Wayside Camp Store & Gift Shop
CLIENT...............................................
• Lewis Mountain Camp Store
National Park Service
• Loft Mountain Gift Shop & Camp Store
LODG ING...........................................
RECRE ATION.....................................
• Skyland Resort
• Guided horseback trail rides & pony rides
»» 178 guest rooms and cabins
• Big Meadows Lodge
from Skyland stables
• NPS interpretive activities
»» 97 guest rooms and cabins
• Basket Making 101
»» Listed on National Register of
• Canvas painting workshops
Historic Places
• Lewis Mountain
»» 10 rooms within 7 cabins
• Twilight hikes
• Private hikes
• Guided tours and hikes
CONFERENCE SPACE........................
• Rock climbing and rappelling
• Meeting space for 20–80 guests
• Stargazing
• Wedding space for up to 100 guests
• Touring Skyline Drive
FOOD & B E VER AG E..........................
E VENTS & AT TR AC TIONS . . ...............
• Spottswood Dining Room
• Nightly musical performances/entertainment
• New Market Taproom
• Pollock Dining Room
• Skyland Lodge Mountain Taproom
• Big Meadows Wayside
• Loft Mountain Wayside
• Elkwallow Wayside
at Skyland Resort and Big Meadows Lodge
• Vintner Dinners and overnight packages
• Culinary packages
• Weekly cooking demonstrations
• Weekly Virginia wine tasting
• Annual Blackberry Delight event (July)
• Annual Apple Butter Celebration (September)
www.goshenandoah.com
Y EL LOW S TO N E G EN ER A L S TO R E S
LOC ATION.....................................
RETAIL.. ..........................................
Yellowstone National Park, Wyoming
• Old Faithful Upper
REL ATIONSHIP..............................
Concession Contract
• Old Faithful Basin
• Grant Mini
• Grant
CLIENT...........................................
• Lake
National Park Service
• Bridge Bay
FOOD & B E VER AG E......................
Sit-Down:
• Old Faithful Upper
• Old Faithful Basin
• Grant
• Lake
• Fishing Bridge
• Canyon
• Yellowstone Adventures
• Tower
• Roosevelt
• Mammoth
• Fishing Bridge
EDUC ATION..................................
• Canyon
• Pathways at Yellowstone – Visitors
Grab-n-Go:
• Yellowstone Adventures
• Tower
• Mammoth
E VENTS & AT TR AC TIONS . . ...........
• Old Faithful
• Lake Yellowstone
• Yellowstone River
can meet talented, interesting artists
and authors who make unique
Yellowstone products
AWARDS & HONOR S.....................
• Awarded the National Park Service
and Department of the Interior
Environmental Achievement Awards
for recycling programs in Yellowstone
National Park
• Grand Canyon of the Yellowstone
• Mammoth Hot Springs
• Tower Falls
www.visityellowstonepark.com
YOSEM ITE N ATION A L PA R K
LOC ATION.............................
• Curry Village Pavilion
Yosemite National Park, California
• Degnan’s Deli and Café
REL ATIONSHIP......................
Concession Contract
• High Sierra Camps
• Mountain Room Restaurant
• Mountain Room Lounge
CLIENT...................................
• Wawona Dining Room
National Park Service
• Wawona seasonal BBQ
LODG ING...............................
• The Ahwahnee®
• Yosemite Lodge Food Court
• 10 seasonal fast food outlets
»» 123 rooms
CONFERENCE SPACE............
»» Listed on National Register of
• Unique, flexible indoor and
Historic Places
»» AAA® Four Diamond
Accommodations rating
• Wawona Hotel®
outdoor meeting and event space
accommodating up to 550 guests
RETAIL.. ..................................
»» 104 rooms
• Ahwahnee Gift Shop
»» Listed on National Register of
• Ahwahnee Sweet Shop
Historic Places
• Yosemite Lodge at the Falls
»» 245 rooms
• Curry Village®
»» 503 rooms
• High Sierra Camps
»» 5 camps
• Housekeeping Camp
»» 266 units
• Tuolumne Meadows Lodge
»» 69 rooms
• White Wolf Lodge
»» 28 rooms
FOOD & B E VER AG E..............
• The Ahwahnee Dining Room
• The Ahwahnee Bar
• Curry Village Gift & Grocery
• Nature Shop
• Village Store
• Wawona Store and Pioneer Gift Shop
• Yosemite Lodge at the Falls Gift Shop
• Yosemite Mountain Shop
• Seasonal retail outlets
»» Housekeeping Camp Grocery
»» Tuolumne Meadows Store
»» Tuolumne Meadows Sport Shop
»» Habitat Yosemite
»» Crane Flat Gas & Grocery
»» Village Sport Shop
»» Glacier Point Store
»» Badger Pass Sport Shop
»» Wawona Golf Shop
»» Yosemite Gifts Online Store
RECRE ATION.........................
• Halloween Cemetery Tour
• Badger Pass® Ski Area
• Full Moon Snowshoe Walks
• Downhill skiing
• Historic Ahwahnee Tours
• Ice skating
• History of Bracebridge Talks
• Nordic skiing
• Night Prowls
• Snow tubing
• Starry Skies over
• Snowboarding
• Snowshoeing
• Guided bus tours
• High Sierra tours
• Backpacking
• Biking
• Golfing
• Hiking
• Mule & horseback rides
• Rafting
• Rock climbing
• Swimming
E VENTS & AT TR AC TIONS . . ...
• Weddings
• New Year’s Eve
• Yosemite Earth Day Celebration
• 4th Of July Celebration
• Vintners’ Holidays®
• Bracebridge Dinner®
• Chefs’ Holidays®
• Badger Pass Ski Area Events
EDUC ATION. . ........................
• Children’s Storybook Hour
• Children’s Theater:
Ranger Ned’s Big Adventure
• Evening Programs
• Fireside Storytelling
• Full Moon Bike Rides
• Great Yosemite Family Adventure
Yosemite/Wawona
• Twilight Strolls
• Wawona Parlor Tunes
• Wee Wild Ones
AWARDS & HONOR S.............
• The Wall Street Journal ranked
The Ahwahnee 26th on its list of
American’s Favorite Buildings
• National Park Service
Environmental
Achievement Awards
• American Hospitality &
Lodging Association’s
Enviro-Management Award
• Audubon International –
Cooperative Sanctuary
System Certification
• California Integrated Waste
Board – WRAP (Waste
Reduction Awards Program)
• Governor’s Environmental and
Economic Leadership Award
• Sierra Business Council’s
Vision 2020 Award
• “Silver” IMEX Green
Meetings Award • State of California’s “Flex
Your Power” Award
• Travel Industry Association’s
Odyssey Award
www.yosemitepark.com
EL Q U E S TRO W I LD ER N E SS PA R K
LOC ATION.....................................
• Guided nature excursions
East Kimberley, Western Australia, AUS
• Guided park tours
REL ATIONSHIP..............................
Owned Asset
• Helicopter fishing
• Helicopter scenic tours
• Hiking
LODG ING.......................................
• Horseback riding
• Located within 1 million acres of
• Personal hire boats
Wilderness Park
• The Homestead:
»» 9 exclusive rooms
• Emma Gorge Resort:
»» 60 tented cabins
• The Station:
»» 12 bungalows
»» 200 campsites, including 25 private sites
FOOD & B E VER AG E......................
• Emma Gorge Resort Restaurant
• The Steakhouse
• The Swinging Arm Bar & Grill
• Veranda Bar
• Saddleback Ridge Sunset Tour
• Self-guided 4WD adventures
E VENTS & AT TR AC TIONS . . ...........
• Amalia Gorge Trail
• Amaroo Falls
• Buddy Point
• Champagne Springs
• El Questro Gorge Trail
• Emma Gorge Trail
• Explosion Gorge and Branco’s Lookout
• Lost City Tour
• Miri Miri Waterfall
• Moonshine Gorge
CONFERENCE SPACE....................
• Pigeon Hole 4WD
• Wedding and special event settings for
• Scenic light aircraft transfers
up to 150 guests
RETAIL.. ..........................................
via Bungle Bungles
• Zebedee Thermal Springs
• Emma Gorge Boutique
EDUC ATION..................................
• Station Store
• Junior Rangers Child Education Program
RECRE ATION.................................
AWARDS & HONOR S.....................
• Bird watching
• Australian Gourmet Traveller Travel
• Bush Culture, History and Nature Tour
• Chamberlain Gorge Cruises
Awards named El Questro Homestead
the ‘Best Outback Experience’
• Cockburn Range 4WD Circuit
• Guided Barramundi 4WD Fishing Tours
www.elquestro.com.au
HERON ISL AND RESORT
LOC ATION.............................
• Guided birdlife walks
Great Barrier Reef, Queensland, AUS
• Guided reef walks
REL ATIONSHIP......................
Owned Asset
• Island ecology walks
• Kayaking
• Outdoor pool
LODG ING...............................
• Paddle boarding
• 109 rooms and suites
• Scuba diving/snorkeling
FOOD & B E VER AG E..............
• Shearwater Restaurant
• Baillies Bar & Pandanus Lounge
• Semi submarine
• Star gazing
• Sunset cruises
• Swimming
CONFERENCE SPACE............
• Turtle watching
• Meeting and special event space
• Whale watching
for up to 250 guests
RETAIL.. ..................................
• Heron Island Shop
SPA.........................................
• Aqua Soul Spa:
»» Massage therapy
»» Full menu of spa treatments
»» 3 treatment rooms
»» Steam room
RECRE ATION.........................
• Beach picnic
E VENTS & AT TR AC TIONS . . ...
• Great Barrier Reef
EDUC ATION..........................
• Heron Island Research Station,
The University of Queensland
• Junior Rangers Child
Education Program
• Sea Turtle Foundation
AWARDS & HONOR S.............
• 2014 TripAdvisor Certificate
of Excellence
• Beaches
• Bird watching
• Fishing
www.heronisland.com
K I N G S C A N YO N R E S O R T
LOC ATION.............................
RETAIL.. ..................................
Watarrka National Park –
Northern Territory, AUS
• Outback Oasis General Store
REL ATIONSHIP......................
RECRE ATION.........................
Owned Asset
• Backpacking
LODG ING...............................
• Kings Canyon Hotel:
»» 162 rooms
• Holiday Park Caravan Park
& Campground:
»» 150 campsites
»» Backpacker rooms
FOOD & B E VER AG E..............
• Carmichael’s Restaurant
• Desert Oaks Bistro
• Outback BBQ & Grill
(with Petrol/Gas Station)
• Biking
• Bird watching
• Camel rides
(located at Kings Creek Station)
• Canyon hikes
• Children’s playground
• Helicopter tours
• Quad adventures
(located at Kings Creek Station)
• Sunset viewing platform
• Swimming
• Tennis courts
• The Thirsty Dingo Bar
E VENTS & AT TR AC TIONS . . ...
• Under a Desert Moon Fine
• Kings Canyon
Dining Experience
CONFERENCE SPACE............
• Meeting and special event facilities
for up to 150 guests
(rim walk and creek walk)
• Carmichaels Crag and
George Gill Range
www.kingscanyonresort.com.au
LIZ ARD ISL AND RESORT
LOC ATION.............................
E VENTS & AT TR AC TIONS . . ...
Great Barrier Reef, Queensland, AUS
• Great Barrier Reef
REL ATIONSHIP......................
Owned Asset
(Snorkeling/diving)
• Anchor and Watson Bay
• Lizard Island National Park
LODG ING...............................
• Marlin season
• 40 rooms and suites
EDUC ATION..........................
• The Villa
• Lizard Island Research Station
FOOD & B E VER AG E..............
• Nature Slide Presentations
• Saltwater Restaurant
AWARDS & HONOR S.............
• Driftwood Bar & Lounge
• Private Picnic
• Private Dinner Locations
RETAIL.. ..................................
• Boutique
SPA.........................................
• EssentiaSpa
»» Massage Therapy
»» Full menu of spa treatments
RECRE ATION.........................
• Fitness center
• Glass bottom boat tours
• Motorized dinghies
• Nature slide presentations
• Nature walks
• Paddle ski
• Picnic hampers
• Snorkeling/scuba diving
• Sunset cruises
• Tennis
• Tennis courts
• Voted into the Top Five of
The Greatest Outdoors category
in The Smith Hotel Awards 2013
• Chosen twice in the annual Andrew
Harper Readers’ Choice Awards –
Hideaway Report. Lizard was voted
number 9 in the “Top International
Hideaways” category, and number 11
in the “Beach Resorts” category!
• Voted Best Beach Resort in WISH
Magazine’s annual Travel Top 50
• Travel + Leisure have voted
Lizard Island number 1 Resort in
Australia, New Zealand, and the
South Pacific in their World’s
Best Service Awards 2013
• Number 3 among top hotels in
Travel + Leisure’s 2013 World’s
Best Beach Hotels Awards • Ranked number 5 of the nation’s
top 25 hotels in the annual
TripAdvisor Travellers’ Choice Awards
www.lizardisland.com.au
PA R K G AT E LO D G E S
AT Y E L L O W S T O N E
LOC ATION......................................
E VENTS & AT TR AC TIONS . . ............
West Yellowstone, Montana
• Yellowstone sightseeing
REL ATIONSHIP...............................
Owned Assets
• Hiking
• Fishing
• Horseback riding
LODG ING........................................
• Biking
• Holiday Inn West Yellowstone –
• Rafting
123 rooms, full service
• Gray Wolf Inn & Suites –
102 rooms, limited service
• Yellowstone Park Hotel –
66 rooms, limited service
• Explorer Cabins at Yellowstone –
50 stylish and upscale cabins, self-catering
FOOD & B E VER AG E.......................
• The Branch Restaurant & Bar
• Casino located in The Branch Bar
• Off-site catering services
CONFERENCE SPACE.....................
• Photography
• Snowmobiling
• Snowcoach tours
• Cross-country skiing
• Snowshoeing
• Dog sledding
• Ice fishing
EDUC ATION...................................
• Yellowstone Park Tours
• Interpretive Ranger Talks
• Grizzly & Wolf Discovery Center
• Museum of the Yellowstone
• 10,000 sq. ft. of flexible meeting and
event space at the Holiday Inn
RETAIL.. ...........................................
• Geyser Gifts located inside the Holiday Inn
• Yellowstone Park Hotel has a small retail
area offering beer, wine, convenience
food items, sundries and souvenirs
www.visityellowstonepark.com
P I N E LO D G E
LOC ATION................................
OTHER SERVICES.....................
Whitefish, Montana
• Fitness center
REL ATIONSHIP.........................
Owned Asset
LODG ING..................................
• 76 rooms and suites
• AAA Three Diamond
Accommodations rating
• Pet friendly rooms available
FOOD & B E VER AG E.................
• Complimentary continental
breakfast bar
CONFERENCE SPACE...............
• Meeting and event space for up to
50 guests
E VENTS & AT TR AC TIONS . . ......
• There are frequent festivals and events
in Whitefish as well as an abundance
of boutique shops, bars and elegantly
rustic dining all within walking
distance of the Lodge
• Guest laundry
• Complimentary WiFi
• Free parking
• Year-round heated indoor/outdoor
pool with connecting swim channel
• Swim jet in the indoor pool
• Outdoor hot tub overlooking the
Whitefish River
• In-Room fireplaces & spas available
• On the S.N.O.W. bus route for easy
access to Whitefish Mountain Resort
RECRE ATION............................
• Shopping and exploring nearby
town of Whitefish (half mile from
town center)
• Glacier National Park (25 miles
from the Park’s west entrance)
• Year-round recreation abounds with
hiking in and around Glacier National
Park, golfing, boating, fishing, skiing
(snow and water) and kayaking
www.thepinelodge.com
BEST WESTERN
R O C K Y M O U N TA I N LO D G E
LOC ATION......................................
OTHER SERVICES...........................
Whitefish, Montana
• Outdoor swimming pool and hot tub
REL ATIONSHIP...............................
Owned Asset
LODG ING........................................
• 79 rooms and suites
• AAA Three Diamond
Accommodations rating
FOOD & B E VER AG E.......................
• Complimentary continental breakfast bar
CONFERENCE SPACE.....................
• 600 sq. ft. of meeting and event space
E VENTS & AT TR AC TIONS . . ............
• Guest laundry
• Fitness center
• Complimentary WiFi
• Courtesy shuttle
RECRE ATION..................................
• Shopping and exploring nearby town of
Whitefish (two miles from town center)
• Glacier National Park (25 miles from the
Park’s west entrance)
• Year-round recreation abounds with
hiking in and around Glacier National
Park, golfing, boating, fishing, skiing
(snow and water) and kayaking
• There are frequent festivals and events
in Whitefish as well as an abundance
of boutique shops, bars and elegantly
rustic dining all within walking
distance of the Lodge
www.rockymtnlodge.com
T EN AYA LO D G E AT YOS EM I T E
LOC ATION..............................
SPA..........................................
Fish Camp, California
• Ascent Spa at Tenaya Lodge
REL ATIONSHIP.......................
Owned Asset
LODG ING................................
• 302 rooms, suites & cottages
• AAA® Four Diamond
Accommodations rating
»» Massage therapy
»» Full menu of spa treatments
»» 12 treatment rooms
• Sauna and steam rooms
• Mens and womens relaxation areas
• Fitness facilities
• Retail
• Pet friendly rooms available
RECRE ATION..........................
FOOD & B E VER AG E...............
• Outdoor and indoor pools and
• Embers
• Timberloft Pizzeria
• Sierra Restaurant
• Jackalope’s Bar & Grill
• Parkside Deli
• Summerdale Chuck-Wagon
Jamboree (summer)
• Banquets & catering
• Room service
jacuzzi hot tubs
• Ice skating
• Kids snowmobiling
• Sledding
• Snowshoeing
• Cross-country skiing
• Horse-drawn sleigh rides
• Badger Pass® Ski Area
• Hiking
• Weddings
• Mountain biking
CONFERENCE SPACE.............
• Horseback riding
• 14 interior meeting rooms
• 15,000 sq. ft. of indoor meeting space
• 10,000 sq. ft. ballroom
• 3,000 sq. ft. outdoor pavilion
• 3,000 sq. ft. signature grand terrace
• 4,500 sq. ft. of pre-function space
RETAIL.. ...................................
• The General Store Gift Shop
• Parkside Deli
• Ascent Spa
• Rock climbing
• Golfing
• Fly fishing
• Geocaching
• Whitewater rafting
• Bass Lake water sports
• Kids Adventure Club
• Yosemite National Park
E VENTS & AT TR AC TIONS . . .....
• Holiday event workshops &
live entertainment
• Yosemite Mountain Sugar
Pine Railroad
• Earth Day – Earth Hour Celebrations
• Ascent Spa Wellness Weekends
EDUC ATION............................
• Guided Snowshoe & Flashlight Hikes
• Cooking Classes & Demonstrations
• Guided Nature Hikes
• Yosemite Park Tours
• Ranger Talks
AWARDS & HONOR S...............
• For 24 consecutive years, Tenaya
Lodge at Yosemite has earned the
distinctive AAA® Four Diamond
Accommodations rating
• Double Silver LEED Certification
• Environmental Level Award by the
California Green Lodging program
• TripAdvisor’s Green Leaders
Gold Level
• USA Today named Ascent Spa/
Tenaya Lodge one of the World’s
Best Wellness Resorts in 2013
• TripAdvisor’s 2013 Certificate of
Excellence Award 2013
• Pinnacle Choice Award –
Smart Meetings for 2012 & 2013
• Platinum Choice Award –
Smart Meetings 2010
• Best of the West Award –
Meetings West 2009
www.tenayalodge.com
T H E LO D G E AT G EN E VA- O N -T H E- L A K E
LOC ATION.........................................
• Playground
Geneva-on-the-Lake, Ohio
• Steelhead fishing
REL ATIONSHIP..................................
Management Contract
CLIENT...............................................
County of Ashtabula, Ohio
LODG ING...........................................
• 109 rooms & suites, many with lake views
• Pet-friendly rooms
FOOD & B E VER AG E..........................
• Horizons Restaurant & Lounge
• The Terrace Grille
• Full-service banquet catering
CONFERENCE SPACE........................
• 8,500 sq. ft. of flexible meeting & event space
• Wedding gazebo
RETAIL.. ..............................................
• The Lodge at Geneva-on-the-Lake Gift Shop –
Featuring our private-label wine, produced &
bottled locally, and other Ohio products
RECRE ATION.....................................
• Indoor pool & hot tub
• Outdoor pool, hot tub & children’s splash area
• Fitness center
• Volleyball
• Wine tasting
• Rental snowshoes
• Rental cross country skis
E VENTS & AT TR AC TIONS . . ...............
• Self-guided local & regional day trips
• Paved lakeside trail
• Geneva State Park
• Marina
• Winery shuttle
• Wine/beer tasting events
• Culinary events
• 25 local wineries
• 18 covered bridges
• Geneva-on-the-Lake activities,
entertainment & restaurants
• Lakeshore wedding gazebo
• Educational shuttle tours: Ashtabula Harbor,
Vineyard, Covered Bridges
EDUC ATION......................................
• Wine/beer tasting events
• Culinary events
• Educational shuttle tours: Ashtabula Harbor,
Vineyard, Covered Bridges
• PAIRINGS Wine & Culinary Center Packages
• Kent State University partnership
• Fishing
AWARDS & HONOR S.........................
• Golf packages
• USA Today recognized The Lodge at Geneva-
• Horseshoes
• Rental bicycles
• Nature & lakeside hikes
• Massage services
on-the-Lake as the lodging of choice when
visiting Ohio’s northeast wineries
www.thelodgeatgeneva.com
H A R R I S O N H OT S P R I N G S R E S O R T & S PA
LOC ATION.....................................
RECRE ATION.................................
Harrison Hot Springs,
British Columbia, Canada
• 5 Hot Spring Pools (2 indoor & 3 outdoor)
REL ATIONSHIP..............................
Management Contract
LODG ING.......................................
• 340 rooms and suites
FOOD & B E VER AG E......................
• The Lakeside Café
• The Copper Room
• Islands Bar
• Miss Margaret’s
• Room service
• Banquet facilities
CONFERENCE SPACE....................
• 21,000 square feet of flexible indoor
meeting and event space
• Harrison Resort Marina – Fishing
charters, Jet Skis, boat rentals, lake tours
• Harrison Resort Golf Course
(plus two neighboring golf courses)
• Harrison Lake – Fish, sail, canoe, kayak,
waterski, jetski, beach activities
• Resort Tennis Courts (2)
• Harrison Waterpark – Inflatable
waterpark for children and teens
• Hiking, Cycling, Touring
• Whitewater rafting
• Hiking & skiing at nearby Hemlock
Valley Ski Area, Manning Park
E VENTS & AT TR AC TIONS . . ...........
• Dining Events – New Years Brunch,
Valentines, Easter Brunch, Mothers Day
Brunch, Canada and US Thanksgiving,
Christmas Dinner, New Year’s Eve Gala
• Wedding garden
• Canada Day Parade and Fireworks
RETAIL.. ..........................................
• Harrison Festival of the Arts
• Sticks and Stones gift shop
• Legends gift shop
SPA.................................................
• Healing Springs Spa
»» Therapeutic hot springs
»» Full menu of spa treatments
• Dragon Boat Festival
• Harrison Beer Festival
• Christmas Festival of Lights
• Christmas Festivities at the Resort
EDUC ATION..................................
• Harrison Lake Boat Tour
• Interpretive walks on nature trails
• Eagle watching and eco tours by boat
• Agri Tours
www.harrisonresort.com
KENNEDY SPACE CENTER VISITOR COMPLEX
LOC ATION......................................
E VENTS & AT TR AC TIONS . . ............
Kennedy Space Center –
Cape Canaveral, Florida
• Rocket launches
REL ATIONSHIP...............................
Concession Contract
CLIENT............................................
NASA
FOOD & B E VER AG E.......................
• Orbit Café
• Lunch With an Astronaut
• Moon Rock Café
• Space Dots
• Milky Way
• G-Force Grill
• Snack kiosks
CONFERENCE SPACE.....................
• The Dr. Kurt H. Debus Conference Facility
• Unique flexible indoor meeting and
event space
RETAIL.. ...........................................
• The Space Shop – The world’s largest store
devoted entirely to space and NASA gifts,
memorabilia and collectibles
• Online shopping: www.thespaceshop.com
• Orlando International Airport stores
• IMAX® Space Films
• Astronaut Encounter
• U.S. Astronaut Hall of Fame®
• Shuttle Launch Experience, Simulator
• Rocket Garden
• Apollo/Saturn V Center
• LC-39 Observation Gantry
• Astronaut Memorial
• Children’s Play Dome
• Early Space Exploration
• Hubble Space Telescope Exhibit
• Space anniversary celebrations
• Exploration Space: Explorers Wanted
• Atlantis
EDUC ATION. . .................................
• Kennedy Space Center tours
• Cape Canaveral tours
• Lunch With an Astronaut
• Visiting Astronauts
• Commander’s Club Annual Pass Program
• ATX® – Astronaut Training Experience®
• Camp Kennedy Space Center®
• Overnight Adventures
• Field trips
• Girl Scout & Boy Scout Days
• Salute to Homeschoolers Days
• Online resources
• Performance groups
www.kennedyspacecenter.com
www.DelawareNorth.com
© 2015 Delaware North Companies, Inc.