Jay Slagle, Todd Smith earn HAI excellence awards

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Jay Slagle, Todd Smith earn HAI excellence awards
CEO Bill Chiles sure is proud of 2012 HAI Salute to Excellence Award winners Captain Jay Slagle (above right) and Todd Smith (below right). Above left is Captain Chuck Melton,
who flew with Slagle on his award-winning flight. In addition, Europe Business Unit Engineering Manager John Wilson received the HAI Lifetime of Safety Award (see page 12).
Congratulations to Bristow Academy Maintenance Director Todd Smith
Slagle’s award comes
and Captain Jay Slagle for receiving 2012 Salute to Excellence Awards
after what HAI called “an
from the Helicopter Association International (HAI).
Slagle received the Pilot of the Year Award, and Smith was presented
with the Rolls-Royce Excellence in Helicopter Maintenance Award. Both
quick reactions and
received their awards at the HELI-EXPO 2012 convention in Dallas.
professionalism.”
“In an industry for which safety is so important, everyone strives to do
Inbound to Bristow’s
their very best – and these awards pay tribute to those who rise above
Galliano base, the Sikorsky
the rest,” said HAI President Matt Zuccaro.
S-92 Slagle was piloting
Smith was recognized for his oversight of about 75 aircraft and
with 15 passengers and
40 technicians at Bristow Academy’s three U.S. locations. He also
cabin crewmember Anthony
established apprenticeship and mentoring programs to train the next
Alpha onboard began an
generation of helicopter technicians.
uncommanded nose-right
“Todd has led the Academy’s maintenance department for more than
a decade while enabling the safe expansion of the training fleet,” said
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outstanding display of skillful
airmanship, knowledge,
turn as the aircraft slowed.
The situation worsened as power was reapplied.
Academy Director Samantha Willenbacher. “He has guided dozens of
Recognizing an imminent emergency, Slagle and Captain Chuck
people in attaining their airframe and powerplant qualification, many
Melton diverted to a nearby airport where, maintaining 80 knots, they
of whom are now well embedded in the aviation community. His
flew the S-92 onto the runway without an effective tailrotor, using
outstanding accomplishments make Todd highly deserving of this award.”
differential braking to bring their aircraft to a controlled stop.
Bristow World 2008 / Issue II
Bristow regains U.K.
SAR contract
OTHER CONTRACTS
Brazil
Petrobras signed a new six-month contract with Bristow’s Brazilian
The U.K. Department for Transport awarded Bristow a contract to provide
affiliate, Líder Taxi Aereo (Líder), for a new Sikorsky S-92 aircraft
search and rescue (SAR) services in north Scotland.
with an option for an additional six months. The contract began in
Bristow will provide SAR services beginning in July 2013, using four
Sikorsky S-92 helicopters based in the Scottish bases of Stornoway and
January and supports Petrobras’ offshore activities in Brazil’s south
and southeast regions. This is the fourth S-92 in the Líder fleet.
Sumburgh. The contract is expected to run for four years, when a longer-term
decision for the services is expected to be made.
“We are delighted that our affiliate Bristow Helicopters Ltd. will work
Guyana
CGX Energy Inc. signed a new 60-day contract for one Bell 412
again with the Maritime and Coastguard Agency to provide this vital service
for crew changes on a drilling campaign that began in late January.
from the Scottish islands,” said Bristow President and CEO Bill Chiles.
Activity is based in the capital city of Georgetown and is completely
“Bristow Helicopters Ltd. has an excellent reputation for faultless execution
of search and rescue operations, which was developed in the U.K. between
supported by Bristow Caribbean Ltd. It is the first international
operation for Bristow’s Trinidad & Tobago-based organization.
1971 and 2007 with 11,500 missions. We also look forward to participating
in the recently announced U.K. SAR bid for 10 bases.”
For more information on Bristow SAR services, from global operations
to profiles of key team members, visit bristowsar.com.
U.K. North Sea
Hess Corp. renewed its contract for an additional year on an EC225
based in Aberdeen. The aircraft will support Hess’ work on the
Triton floating production, storage and offloading vessel (FPSO)
located approximately 100 miles off the coast of Scotland. Hess will
also need about 120 additional flights related to decommissioning
work in the Fife Field beginning in March.
TOTAL E&P UK awarded a contract to conduct crew change flights
from Aberdeen to its Alwyn and Dunbar installations. Activity began
March 1 with an EC225 helicopter.
Talisman Energy has signed a contract amendment for a new
EC225 helicopter operating out of Aberdeen to replace an AS332L
helicopter.
TAQA has begun operating an S-92 helicopter from Aberdeen on
a part/sole-use basis. TAQA’s requirement could last for up to 12
months.
U.S. Gulf of Mexico
Hess Corp. awarded a multiyear contract to support deepwater
drilling activity. The first rig will commence in mid-April, with a
second scheduled for mid-October. The two rigs will be supported
by two S-76C++ helicopters.
It’s here. Check out the new Bristow website.
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Chiles named to IHST
Executive Committee
Scenes from HELI-EXPO
Bristow CEO Bill Chiles was named to the
With more than 19,000 attendees from over 100 countries, HELI-EXPO
Executive Committee of the International
2012 in Dallas was another record-breaking event. In addition to winning
Helicopter Safety Team (IHST), a global
two Salute to Excellence Awards, Bristow people could be found in the
organization involving government
booths and in the crowd.
and industry that seeks to reduce civil
HELI-EXPO 2013 will take place March 5-7 in Las Vegas.
helicopter accident rates by 80 percent
in 10 years.
IHST partners in countries with
significant helicopter operations and
Bill Chiles
works to encourage accident analysis
and safety interventions. Participating countries and regions include
the United States, Canada, Brazil, Japan, Australia, India, Russia and
multiple countries in Europe and the Middle East/North Africa.
Joining Chiles as a new member of the Executive Committee is Capt.
John Steel of the Irish Aviation Authority. More information about the
IHST is available at IHST.org.
Bristow Academy Student Services Manager Anisha Hopkinson discusses career
possibilities with two potential students.
TargeT ZerO aCCIDeNTS. TargeT ZerO DOWNTIMe. TargeT ZerO COMPLaINTS.
Lower Your ToTaL operaTing CosTs, improve produCTiviTY
bristowgroup.com
Bristow Technical Services Production Manager Keith Woodgate is ready to talk about
helicopter modifications.
Visit us at booth #6944 and Technical Services at booth #3717.
This new ad was on display at HELI-EXPO, appearing in Aviation
International News and Vertical magazine. It also appeared in the
newspaper Upstream.
Interim IBU Director Michael Shaffer (right) catches up with AviaShelf’s General
Director Viktor Aksyutin at the awards banquet.
Bristow World 2008 / Issue 3
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Day in the life of a Bristow helicopter
The day never really begins or ends for a Bristow helicopter. Flying time and essential maintenance consume 24 hours each day. Here’s a typical day at our
Aberdeen hub, where Bristow runs more than 130 flights and transfers around 4,400 passengers per week.
0400 – 0600
pre-determined level overnight with the final fuel quantity based on the
engineers through the night, the helicopters are put through two hours of
assigned flight routing. As a result of overnight maintenance, some aircraft
extensive pre-flight engineering checks beginning at 4 a.m. before being
may require a ground run or air test. Helicopters may be tested for several
moved from the hangar to their ramp positions in order of departure. There
hours before passengers are allowed to travel on them.
are 10 parking spots around the edges of the Aberdeen ramp with three “hot
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To save time and help with on-time departures, fuel levels are set to a
After 10 hours of inspections and maintenance carried out by licensed
With all checks completed and the aircraft now fully fueled, baggage and
spots” in the middle for the first three flights of the day.
freight are loaded. The aircraft starts up and passengers can then embark.
0600 – 0700
0700 – 1900
Once the aircraft are in position, ground checks begin. For the crew, this
This is the busiest part of the day. As each aircraft returns, a turnaround
is the time to conduct their pre-flight checks. They carry out a number of
check is carried out. If the helicopter’s rotors are still running, an engineer
inspections, functionally test aircraft and flight control systems and look for
will carry out a series of visual and system checks. If the aircraft is shut
any obvious external problems before the aircraft is readied for start.
down, another full pre-flight engineering check is always conducted.
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By the time this nightly maintenance
program is drawing to a close, it is almost
time to begin the pre-flight engineering
checks before a new day of flying can begin.
2000 - 0400
Licensed helicopter engineers now take over for the night shift and begin
with mandatory daily inspections, all of which comply with the helicopter
manufacturer’s maintenance program. These checks take at least three
hours to complete for each helicopter and sometimes comprise hundreds
of inspections.
Every helicopter operator has to meet the manufacturer’s maintenance
program in an approved way – everything is audited regularly by the U.K.
Between flights, an extensive check is carried out on the Health and
Civil Aviation Authority. Once these essential daily inspections have been
Usage Monitoring System (HUMS). HUMS is an airborne data-gathering
completed, the engineers rectify any problems that may have arisen during
system which provides flight and ground crew with advanced warning of any
the day’s operation.
impending problems. Any abnormalities would be immediately investigated,
and an aircraft is never allowed to fly again until it has a clean bill of health.
During flight, aircraft are monitored on a system called SKYCONNECT.
This satellite tracking system is used on the vast majority of Bristow flights,
The remainder of the night is devoted to scheduled maintenance. Much
like a car needing its 12,000-mile service, helicopters require maintenance
on either a calendar basis, the number of flying hours or the number of
flights undertaken.
and it provides a second set of eyes to make sure the flight is proceeding
Equipment is replaced, inspections completed (often multiple times in
according to plan. Flight crews also have a phone in the cockpit allowing
the case of critical systems), maintenance records are signed and counter-
them to speak to their base should that become necessary.
signed, paperwork audited and tools logged in and out of the tool control
This flight and maintenance cycle typically takes place three or four
times a day for each of the Bristow aircraft based at Aberdeen.
system to make sure nothing is left on the aircraft that shouldn’t be there.
By the time this nightly maintenance program is drawing to a close, it is
almost time to begin the pre-flight engineering checks before a new day of
1900 - 2000
flying can begin.
With flying over for the day, each helicopter is parked on the ramp for
essential cleaning. First, the engines are kept running and treated with a
chemical compressor wash which removes all the sulphur and salt that has
gathered during flight time. Engine life is greatly preserved by carrying out
this task daily.
Next is the skin wash, which is quite simply like a warm, soapy bath for
the helicopter’s exterior. Inside, the cabin is cleaned in preparation for the
next day’s passengers. After washing, the helicopters are returned to the
hangar for a busy night of maintenance.
Bristow World 2008 / Issue 5
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CIO Talk: Information Technology’s
critical role in Bristow’s success
Steve Sidney arrived as chief information officer
In the area of risk management, we’re looking at safety, security and
in July 2011. We asked Steve for an update on
compliance. IT provides the safety information systems, the information
the company’s Information Technology strategy
security framework and the automated controls that enable us to stay in
implementation and why it’s important for Bristow.
compliance with regulations. Capturing our key risk indicators (KRIs) to
help us improve should be automatic.
Q: Steve, how have the first six months
Steve Sidney
at Bristow gone?
Q: What is the scope of Bristow’s new Information
A: It has been great. Bristow has been very
Technology strategy in terms of its objectives and the
welcoming at all levels, and people seem genuinely
timeline to achieve them?
pleased that we are addressing the information technology needs of the
A: It is focused on three areas: applications, infrastructure and
company. I have met most of the senior managers and even had a chance
organization. The infrastructure is the foundation, and so we have focused
to discuss information technology with our board of directors. I could not
on that area first. Infrastructure encompasses our global networks, data
ask for a more supportive senior management team.
center consolidation, the desktop and mobile environment, help desk
The opportunities are exciting. There is a lot of talk about
standardization, getting more efficient and adding value for our clients.
services, etc.
The timing was to make some major decisions before the end of 2011
This is music to the ears of someone in my role – a modern Information
and start implementing new infrastructure solutions in 2012. I’d say we
Technology organization helps enable all these objectives, so the road
mostly met that schedule and are very actively moving forward. We’ve
ahead is already paved. Consequently, we have been able to rapidly build
redesigned the global network, have agreements in place for data center
upon the initial Information Technology strategy approved just before I
consolidation and selected the software we’ll use for help desk services.
joined and take it to the next level.
Now we’re moving into the implementation phases.
Q: What role does INFORMATION TECHNOLOGY play in
application systems are the principal vehicles we use to capture and
Bristow’s ability to compete and succeed?
distribute knowledge and we have divided them into three major groups –
A: The value of IT is really measured in three major categories: its
flight operations systems, knowledge systems and business systems. We
contribution to the top-line growth of the company, improvements in
have initiated programs in each of these areas.
We have also moved forward on applications. Besides people, our
efficiency and risk management.
To improve top-line growth, we need innovative applications that help
We have also added strength to our IT organization by bringing in
more business process expertise, like Larry Strykowski from Continental
us collaborate and share information with our clients and suppliers. The
Airlines with deep knowledge of maintenance, repair and overhaul (MRO),
Client Promise is an example where we need to be able to provide more
supply chain and flight operations, and Mark Long with deep knowledge of
information about our performance. Many of the interfaces between us and
financial and reporting processes.
our clients and suppliers today are paper-driven. IT can play a major role in
streamlining those interfaces.
On efficiency, standardization and reducing complexity are the key.
Q: What’s on your ‘to-do’ list for 2012?
A: It is going to be quite a busy year as we begin implementing programs
Today, a lot of processes are nonstandard, with different applications
to improve the core infrastructures and applications I mentioned. In flight
performing essentially the same thing in different regions. Standardizing the
operations, we’re engaging a partner and are already defining what the
way we work will put all the complexity in one place where it can be better
future platform needs to look like. We’ll see the completion of that design in
managed, instead of distributing it all around the company. Over time,
2012 and possibly early implementation in some business units.
standardization of our business processes and applications will make work
easier to perform and will support a lot of efficiencies in the company.
In business systems, we are building five-year capability roadmaps for
supply chain, finance and MRO. The plan is to make a decision by mid-year
about our enterprise technology platform for those functions and then start
“This effort will lead to more efficiency,
greater competitiveness and more
profitability.”
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building the implementation plan.
In knowledge systems, we are looking at our directory services as
a first step, so that we can find people easily and enable collaboration
and knowledge sharing. Today our human resource systems and other
applications are not connected, which creates obstacles to the future
integration we envision.
THE VALUE OF INFORMATION TECHNOLOGY
CUSTOMER SATISFACTION
INNOVATION & DIFFERENTIATION
• ACQUISITION INTEGRATION
•
TOP-LINE GROWTH
•
SHARED SERVICES
WORKFLOW AUTOMATION
• PAPER TO DIGITAL
•
BOTTOM-LINE SAVINGS
•
It is important that IT has the skills to create an enterprise architecture
AUTOMATED CONTROLS
REAL-TIME INFORMATION
• BUSINESS CONTINUITY
•
RISK MANAGEMENT
•
for our data, information and knowledge and can create an application
architecture that hides the complexity from the organization but at the
same time enables work to be done easily and efficiently. Innovation is
another theme. The most mature IT organizations help deliver value at
STANDARDIZATION
the customer interface. Looking ahead, I see great opportunities for IT at
Bristow to contribute at these levels.
Q: How does an efficient and effective IT system contribute
to the company’s ability to fulfill its Client Promise?
“IT is a major part of the Bristow team and
critical to the advancement of the company.”
A: IT plays a huge role in the Client Promise. The Client Promise is our
way of improving safety and service quality for our clients. This comprises
a Target Zero for safety incidences, downtime and complaints. Our safety
information systems provide the visibility and analysis of incidents to drive
continuous improvement. Flight operations, MRO and supply chain systems
We are also working on enhancing our IT partner network. We are
help us run smoothly and reduce delays, and the systems that interact
looking to establish key relationships with three or four IT companies that
with our clients contribute to their satisfaction. Improvements in these
have the depth and knowledge at a global level to provide us with the scale
applications and the way we manage our information will help us achieve
and services we will need in the future.
our Target Zero goals and meet the Client Promise.
One opportunity for information technology is to streamline the
Q. What is your assessment of Bristow’s current
entire process of reporting key performance indicator (KPI) data. As we
Information Technology?
standardize and put enterprise systems in place, our data will become
A: As a whole, I believe the rotary wing service industry is not as advanced
more reliable, consistent and accurate. Demonstrating our premium value
in their use of Information Technology as the fixed-wing industry or the
can’t be done without information and the technology needed to collect it.
oilfield service industry where we mostly operate and where I was prior to
Data collection is a bit of a tortuous process right now, and we need it to
joining Bristow.
become automated in the future. A press of a button is what we need.
There are important lessons and experiences that can come from
both of these sectors that we can apply. There are a lot of opportunities
Q: Are there specific actions employees can take to
around electronic integration with clients and suppliers, as well as the use
support the new strategy?
of integrated and standard enterprise-wide application platforms that can
A: Yes. As we start to define more enterprise-wide applications, there
provide the data we need to make better decisions.
are going to be a lot of workshops to enable people to start participating.
Our competition is probably similar to us, but it’s more important to
realize that there is a higher benchmark out there for us to aim for.
We have held some of these already, and I am very pleased at the level
of support for change. I’m collaborative by nature and encourage more
inclusiveness in these processes. I encourage everyone to send me their
Q. Information Technology has transformed its role in
ideas ([email protected]) about how we as a company can
organizations in the past decade. How are you aligning to
get more standard practices and more-efficient business processes. I try to
the modern view of Information Technology?
respond to every email I receive from employees.
A: This is an interesting question. You are correct in that Information
It’s well known that the success of any new program depends on the
Technology organizations take on a lot more roles in today’s complex
way the change is managed. I encourage everyone to be open to change
and demanding world. In many companies, the IT function is the only
and help the company move toward more standard ways of working.
function that really understands all of the business processes and how they
Ultimately it will benefit everyone, because this effort will lead to more
interrelate at the data and business process level. Information architecture
efficiency, greater competitiveness and more profitability.
is the key – as mentioned earlier, standardization moves complexity to
Information technology is more than a computer on a desk. It is a major
one place. This place is generally within the Information Technology
part of the Bristow team and critical to the advancement of the company.
organization.
Technology can make a major contribution if it’s channeled in the right way.
Bristow World 2008 / Issue 7
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When I graduated from Bristow
Academy in 2005, I never guessed
I’d be flying helicopters in Warri,
Nigeria. In fact, I’m one of more
than 100 Academy graduates who
have joined Bristow commercial
operations since 2007. Not
one of us has been involved in
an accident or incident since
beginning our commercial careers.
Keep it up, everybody! One of my
favorite experiences since coming
to Nigeria was taking a Bell 407
to a summer camp to meet some
great kids.
Igendit odit fsapin
Pataepenet as rept
Dotae voq uationsed
Occull im doluptate
- Captain Chloe Demetrius
Bristow calendars available now
THE WAY WE FLY
PROTECTS PEOPLE
AND COMPANIES
DAY BY DAY
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MAR 2013
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ZERO ACCIDENTS / ZERO DOWNTIME / ZERO COMPLAINTS
ZERO ACCIDENTS / ZERO DOWNTIME / ZERO COMPLAINTS
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Sa
KPI data keeps company on course to Client Promise
Bristow’s Client Promise – to provide unmatched safety and uptime
Opportunities ahead
performance and hassle-free service – is the single largest initiative in
While other helicopter operators track their performance, Bristow closely
terms of securing the company’s success. The rollout of consistent key
associates its KPIs with what clients say they value most: safety, uptime
performance indicators (KPIs) across every business unit is providing the
and customer service. The company’s branded Target Zero Safety, Target
measurement to validate the promise.
Zero Downtime and Target Zero Complaints efforts reinforce that Bristow
“The goal of measuring our KPI performance and putting it
on prominent public display is to prove we’re doing better than our
understands what really matters to clients.
“The KPIs for these goals reflect real operations data, and that’s going to
competitors in these important areas,” says Mark Duncan, senior vice
allow us to sell real performance and service,” says Walker. “We believe we
president, Commercial. “When clients realize the additional value Bristow
are already way in front of our competitors. Some clients are now switching
provides through superior performance, we’ll separate ourselves from the
out their KPIs, preferring the measures in use at Bristow. This ultimately will
competition and win more business.”
lead to industry-wide acceptance and recognition.”
The most important factor in using KPIs to drive improvement and
achieve success is accurate reporting – even if that reporting indicates
“We’ll win by being safe, reliable and hassle-free,” Duncan says. “But
we’ll need everyone’s help to get there.”
less-than-stellar performance, Duncan says. “We don’t want to bury a low
number. If we’re at 80 percent, let’s take that result and make the changes
necessary to get us to 95 percent and higher.”
Success stories
KPI Scorecard
Month
YTD
Goal
Total Recordable Incident Rate (TRIR)
0.00
0.21
0.22
Air Accident Rate (AAR)
0.00
1.19
-
All On Time Departure (OTD)
93.8%
94.1%
97%
Bristow On Time Departure (BOT)
98.5%
98.6%
97%
Service Availability (SAV)
98.5%
99.0%
95%
1,496
8,712
7,317
19,823
127,523
109,760
Recognition (TRR)
5.95
4.80
1.00
Complaints (TCR)
1.03
0.56
0.50
While existing KPI data is only just allowing us to establish performance
trends, we are using them to positive effect. “Are they a factor in helping us
win new business and improve client relationships? Absolutely,” says Stuart
Walker, director, Commercial. Some examples include:
• Comparing one client’s low KPI scores with top performers and offering
the client contract modifications to help achieve greater performance and
efficiency.
• When KPIs for one client indicated a low score for on-time departures,
Bristow discovered that most of the delays originated with the client and
Total Flights Delayed (TFD)
Total Lost Minutes by Bristow (TLM)
worked with the client to fix the problem.
• Providing aircraft for a North Sea client’s drilling project in Newfoundland
after their local provider had no extra capacity. Avoiding downtime on the
project may have saved the client as much as $90 million.
Sharing BVA best practices
Bristow teams from all parts of global operations came together in Houston
in February to share Bristow Value Added (BVA) best practices.
Every Bristow business unit was represented. George Bruce, finance
director, Global Operations and organizer of the BVA program, reports the
outcome of the meeting was very positive.
“It was very heartening to see the extent to which BVA is being culturally
embraced in our organization so shortly after its launch,” he said. “There
was a very real recognition that whether you fly a helicopter, talk to our
clients, maintain our equipment or provide support services, everyone has
a role to play and can contribute to building the value of Bristow.”
From left to right: Bukunola Lawrence-Ohei, Derek Diedericks, Olawale Ajibola,
Mayowa Babatunde, Bill Chiles, Jonathan Baliff and Clement Falayi.
Bristow World 2008 / Issue 9
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Worldwide events mark Bristow Uplift Month
The Bristow Academy team cleaned the main playground, indoor gym and ballpit at The Children’s Center in Titusville, Fla. Looks like the ballpit may have been the most fun.
As the first Bristow Uplift Month concludes, employee teams around the
•
Redhill: Bristow employees spent a day painting rooms at the Orpheus
world have partnered with local communities, charities and nonprofit
Centre, an organization dedicated to helping young disabled adults lead
organizations on a wide variety of support initiatives.
independent lives by participating in the performing arts and learning
The following are just some of the activities to date:
general skills. More activities with Orpheus are planned as part of a
•
International Business Unit: Trinidad employees assisted at the Margaret
long-term relationship.
Kistow Children’s Home, a facility offering housing to children ages two
to 15 years old. After completing much-needed renovations, reading and
fun activities with the children completed the day.
•
Bristow Academy: Bristow Academy held Uplift Day at The Children’s
Center in Titusville, Fla., cleaning recreational facilities both inside
and out. The center is a childhood development resource center,
providing a variety of health, education and human services. Check out
the Academy’s Bristow Uplift blog (www.bauplift.blogspot.com)
for more information.
•
North America Business Unit: Bristow sponsored the annual Special
Olympics Equestrian Invitational in New Iberia, La., on the last Saturday
in February. Bristow volunteers served as spotters as the children
mounted, rode and dismounted their horses.
•
Australia Business Unit: Bristow held a Career Day at Bull Creek Aviation
Museum, giving students aged 14 through 17 an opportunity to tour the
museum and speak with Bristow pilots, engineers and operations staff
about how Bristow serves the oil and gas industry in Australia.
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BristowBristow
World 2008
Redhill employees brightened up the Orpheus Centre, dedicated to helping young
disabled adults, with a day of painting.
•
Houston: Employees participated in Junior Achievement’s “BizTown,” a
program encompassing work readiness, entrepreneurship and financial
literacy for students in grades four through six. Bristow also donated
$1,500 to furnish two apartments for The Women’s Home project,
which provides safe and affordable housing in a sober and drug-free
environment. Many employees donated household items or volunteered
to support the group.
•
Europe Business Unit (Aberdeen): Bristow volunteers spent a day
helping maintain the Campbell School, where adults and children with
learning disabilities develop independence by working on the land,
painting and building.
Bristow’s Shay James (left), with interior decorator Sharon Baker, volunteered seven
days a week for more than a month to support The Women’s Home project in Houston.
Bristow realigns Senior Management Team
Bristow recently announced a series of management changes and related
moves to streamline communications and processes while improving
OTHER Management Changes
competitiveness. The actions include:
MaryJane Mudd has joined Bristow
Jeremy Akel
• Jeremy Akel was appointed senior vice president,
as director, Global Communications.
Operations, succeeding Richard Burman, who
She has more than 25 years of
retired. Akel previously served as director of the
experience creating and implementing
International Business Unit (IBU).
award-winning internal and external
• Michael Shaffer, controller, was named interim
communications programs. Mudd
director of the IBU.
reports directly to Hilary Ware, senior
• All Senior Management Team members are now
vice president, Administration.
located in Houston. “This will allow us to clarify
roles and streamline a number of critical processes
Mark Long was appointed to the
position of director, Financial and
to improve revenue and Bristow Value Added through the Client Promise,”
Reporting Systems. He has extensive
CEO Bill Chiles said.
background in project management,
•Business Unit Directors continue to report to Akel.
design and implementation of global
•
Mark Embleton was appointed site manager, Redhill, in addition to his
financial software systems to support all
current role as controller for shared services.
financial processes. Long reports to Chief
Information Officer Steve Sidney.
Business Development Managers now report directly to Mark Duncan,
Maggie Montaigne recently joined
senior vice president, Commercial. Directors within Administration (Human
Bristow as vice president, Business
Resources, Information Technology, Communications), Legal and Finance
Development and Marketing, responsible
report directly to the respective senior vice presidents responsible for those
for improving client relationships on a
areas.
strategic level and accelerating the Client
“This is a vital new path for our company,” Chiles said. “We need to do
Promise initiative. Montaigne reports
things differently if we are to achieve breakthrough performance in a highly
to Mark Duncan, senior vice president,
competitive market.
Commercial.
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Bristow World 2008 / Issue
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Safety standouts
In addition to the Helicopter Association International Salute to
Excellence Awards received by Bristow Academy Maintenance
Director Todd Smith and Capt. Jay Slagle, CEO Bill Chiles noted
in the latest all-employee call that two other employees deserved
recognition for their safety achievements:
News Briefs
• J ohn Wilson, engineering manager in the Europe Business Unit,
who has been with Bristow for nearly 40 years, received the
Lifetime of Safety Award at HELI-EXPO.
•T
im Glasspool, head of flight operations in Europe, was appointed
First-time event raises Bristow’s profile in Nigeria
co-chairman of the Step Change in Safety’s Helicopter Safety
Bristow Helicopters (Nigeria) Ltd. (BHNL) hosted more than 700 booth
Steering Group.
visitors during the first-ever Logistics West Africa Conference and
“We’re very proud of these employees who have done an
Exhibition in Lagos, highlighting its search and rescue (SAR) capabilities
outstanding job in helping us drive to Target Zero,” Chiles said.
as well as its commitment to local hiring of engineers and pilots.
“There are limited options for SAR services in the oil and gas sector
here, so it was a good opportunity to raise awareness of what Bristow
can do,” says Key Accounts Manager Iyabo Bello. “We also promoted
Bristow earns tax compliance award in Nigeria
a theme of ‘We Believe in Nigeria’ that showcased the local hiring and
You know you are in a tough tax environment when you can earn a
training we’ve been doing for more than 30 years.”
prestigious award for compliance, but that’s what happened to Bristow
Helicopters (Nigeria) Ltd. (BHNL).
Bello reports that calls from current and potential clients
The Lagos State Revenue Authority recognized BHNL with an award
increased sharply after the event. “Nigeria is a big market with many
new companies springing up, so it seems as if there are limitless
for tax compliance and on-time remittance, culminating a three-year
opportunities.”
effort led by Tax and Compliance Accountant Sam Ileoma to close
outstanding issues and bring all tax-related matters up to date.
The awards ceremony took place at the office of the governor of
Lagos State.
Of the more than 1,000 attendees at the first Logistics West Africa Conference
and Exhibition in Lagos, more than 70 percent of them took time to visit the
Bristow booth.
Bristow Group Inc.
2103 City West Blvd., 4th Floor
Houston, TX 77042
t 713.267.7600
f 713.267.7620
bristowgroup.com
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2012World
Bristow
Group
Inc.II
Bristow
2008
/ Issue
Bristow Nigeria HR Manager Femi Collins (left) and Tax and Compliance
Accountant Sam Ileoma accept an award for tax compliance from the Lagos
government.
Editor
Editorial Team
Iyabo Bello – West Africa (Nigeria)
Stacie Fairchild
[email protected]
713.267.7607
Rick Rogers – N. America (Alaska)
Amla Ramnasibsingh – International (Caribbean)
Jeff Peabody – N. America (Alaska)
Allan Blake – Australia
Audrey Smith – Europe/Central Operations
Sandie Richardson – Legal (Redhill)
Fiona MacLeod – Europe
Dena Sorrells – International
Jessica Ditch – N. America (U.S. Gulf of Mexico)
Hilary Ware – IT/HR
Anisha Hopkinson – Bristow Academy
Chris Bond – Safety
Submit your story idea to your
local team member.
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