BristowWorld / Issue 1 / 2011

BRI STOW WORLD
Iss u e 1 / 2 0 1 1
Bristow wins NOIA Safety in Seas Award
“It is an immense accolade and a proud moment for all of us to
Demonstrating the effectiveness of the Target Zero safety initiative,
Bristow was awarded the 2011 Safety in Seas Award by the National
celebrate,” said Jonathan Stripling, director, Global Standards, Quality,
Ocean Industries Association (NOIA).
Safety & Training. “This award is recognition for everyone at Bristow who
puts in their best effort every day when it comes to safety.”
NOIA has more than 250 member companies representing the
U.S. offshore energy industry and related businesses. Its mission is to
A blue-ribbon panel of judges from the U.S. Coast Guard, the
secure reliable access and a fair regulatory and economic environment
National Academy of Science’s Marine Board and a former senior
to develop the nation’s offshore energy resources in an environmentally
regulator with the Bureau of Ocean Energy Management, Regulation and
responsible manner.
Enforcement (formerly U.S. Minerals Management Service) reviewed the
Bristow’s work can potentially lift the safety
of offshore workers to new heights.
award nominations. Their selection of Bristow was unanimous.
For more than 30 years, NOIA has presented its annual Safety in Seas
Award to recognize excellence in organizations that make significant
improvements to the safety of life offshore. CEO Bill Chiles accepted the
award on behalf of Bristow at the NOIA’s annual meeting in Washington,
D.C., in April.
‘Priority number one’
Photo: National Ocean Industries Association
“Bristow has demonstrated that safety is priority number one, and their
commitment to this goal was evident in the statistical improvements they
achieved,” said NOIA President Randall Luthi. “In addition, their work is
deserving of this award because it is easily transferable to other offshore
operations, potentially lifting the safety of offshore workers to new heights.”
From left, safety consultant Dick Healing, Bristow’s Chris Bond, Bill Chiles and
Jonathan Stripling, and Compass Publications’ Rick Martin. Publisher of Sea
Technology magazine, Compass Publications established the NOIA Safety in
Seas Award in 1978.
NYSE:BRS
Statoil contract
tops $167 million
Stock dividend announced
More value for Clients
In the first quarter of fiscal year 2012,
Our new client promise and focus
Norway’s Statoil has awarded contract
Bristow will pay shareholders a cash
on reliability and client service
extensions that include two S-92s flying
dividend of $0.15 per share.
complement industry-leading
from Stavanger in 2013.
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Bristow World 2008 / Issue II
Target Zero safety efforts.
PA G E 2
PA G E 8
Contracts
Alaska
ConocoPhillips signed a five-month seasonal contract in April for one
Bell 206L-4 to support onshore field operations at its Colville Delta
Employee donations to
quake relief top $10,000
Unit on the North Slope.
Pioneer Natural Resources signed a one-year contract renewal in
April for one Bell 412 helicopter to support offshore drilling at the
Beaufort Sea Oooguruk Project.
Bangladesh
Santos Ltd. awarded a two-year contract for S-76C++ services to be
provided out of Chittagong Airport. This activity, starting in September
2011, will reinforce Bristow’s presence in Southeast Asia.
Norway
Statoil awarded a five-year contract renewal valued at more than $160
Bristow employees participating in the Partners in Relief for Japan
humanitarian aid campaign have donated more than $10,000 to support
recovery efforts following the earthquake and tsunami that struck Japan
on March 11.
The campaign was part of an initiative announced by Bristow and
CHC Helicopter committing both helicopter services and monetary
support. The donations to the National Societies of the Red Cross and the
Red Crescent are specifically earmarked for relief and recovery efforts in
the affected areas. Bristow is matching all employee donations.
To date, Japan has declined the offer of helicopter support.
million for two S-92 helicopters to support Statoil fields and installations
from the Sola base in Stavanger. The contract, which takes effect
March 1, 2013, includes options for three one-year extensions.
Singapore
The Republic of Singapore Air Force (RSAF) signed a three-year
contract renewal for ongoing maintenance of its Super Puma
helicopter fleet. Services are performed at the Oakey Training Center
in Queensland, Australia. Bristow has maintained the RSAF fleet
since 1998.
Q4 revenue up 9.8 percent,
regular dividend announced
Improved performance in Europe, Australia and Other
International business units helped push revenue and other
important financial measures higher in the fourth quarter. Fullyear results were also better, with revenue topping $1.2 billion.
In the first quarter, Bristow will pay shareholders a regular
dividend for the first time. “We are proud to announce our Board’s
decision to initiate a quarterly cash dividend on our common
Starting up in Suriname
stock,” said CFO Jonathan Baliff. “Our confidence in Bristow’s
ability to generate cash flow, while growing the business across
the globe and maintaining a prudent financial profile, allows us to
Bristow began operations in Suriname in northern South America late
create an exceptional investment opportunity.” The company is
last year, transporting Murphy Oil Corp. employees to the Atwood Beacon
publicly forecasting 2012 earnings of $3.55 to $3.90 per share.
drilling rig. Part of a joint effort, the rig and helicopter services transferred to
Teikoku Oil Co. (INPEX) when Murphy’s operations ended in April.
When its operations are complete in Suriname, the Atwood Beacon rig and helicopter
support will move to Guyana to support operations with Repsol.
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Fourth Quarter
Q4 2011
Q4 2010
REVENUE
$310.1 million
$282.4 million
OPERATING INCOME
$56.7 million
$39.9 million
NET INCOME
$37.0 million
$26.6 million
EARNINGS PER SHARE
$1.00
$0.73
Fiscal Year
2011
2010
REVENUE
$1.233 billion
$1.168 billion
OPERATING INCOME
$193.0 million
$181.5 million
NET INCOME
$121.3 million
$109.1 million
EARNINGS PER SHARE
$3.30
$3.02
Amounts as adjusted for special items.
By Anthony Rodger
Photos: Glen Murray, Plettenberg Bay, South Africa
The work schedules of Bristow pilots and some engineers and technicians
allow them to pursue a wide variety of interesting activities away from
work, and we want to share their stories. Our subject in this installment
of “My Other Life” is Anthony Rodger.
To be considered for a future profile or make a nomination, please contact
your local editorial team member or email Stacie Fairchild
([email protected]).
My Bristow job: Chief Pilot, Escravos, Nigeria
My other life: Survival Instructor
The details: “I am a volunteer member of the South Cape Mountain
Rescue Team in South Africa. In my previous career in the U.K. Royal Air
Force, I did a tour as a combat survival instructor at RAF station St Mawgan
in Cornwall, teaching aircrew how to evade capture and survive behind
enemy lines.
Chief Pilot Anthony Rodger conducts jungle survival training for pilots in Escravos,
Nigeria, and would like to expand the program.
“When the Mountain Rescue team found out about my RAF experience
they persuaded me to run a winter survival course in the Outeniqua
Mountains in South Africa. I now run courses for mountaineering clubs
during my time off and plan to expand the courses to include school
expedition preparation.”
Why I do it: “Survival is one of those things where a little bit of knowledge
can go a long way. Equipment preparation is everything, and having a
decent knife and a guaranteed way of making fire can literally be the
difference between life and death.
“The clinching factor for me to
return to survival training was
the deaths of four South African
mountaineers in our local area in
the winter of 2009. It made me
realize just how important survival
training is and what potential it has
to save lives.
“I have also run classroom-based
jungle survival training for the
pilots here in Escravos and would
love to see more in the way of
practical survival training for our
pilots who operate over the jungles
of West Africa.”
Anthony’s experience as a combat
survival instructor for the U.K. Royal
Air Force makes him an ideal instructor for the South Cape Mountain
Rescue Team in South Africa.
Anthony (third from left) also conducts survival training courses in the Outeniqua
Mountains in South Africa.
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What was your best day flying?
My Best Day
Some of Bristow’s most experienced pilots talk about
their most memorable times in the air.
“One of my best days flying was actually a ferry flight delivering an
“While conducting a training flight in a SAR-equipped AS332L we were
AS332L Tiger (G-TIGR) that Bristow had sold to the Border Guard
tasked by the Coastguard to respond to a mayday call from a sinking
Police Patrol headquarters in Germany. On November 13, 2005, Rory
yacht with four persons on board. During the 15-minute transit our
Stewart (pilot), Keith Gannon (engineer) and myself departed Aberdeen
training, knowledge and experience kicked in and our four-man crew was
(Scotland) and routed via Den Helder (Holland) to Cologne (German
ready. We quickly found the people clinging to their capsized raft in 2-3
Police Headquarters). From there
meter (6-10 foot) breaking waves. Everyone was winched aboard and
we went to Esbjerg (Denmark),
we took the hypothermic but grateful group to the hospital. The alerted
finally arriving in Stavanger
lifeboat continued to search for
(Norway), where the aircraft
the “ship’s dog” that the copilot
was to undergo a major refit. A
noticed in the water, but it turned
thoroughly satisfying trip over a
out to be a curious seal observing
few days.”
the rescue.”
Captain Nigel Fursland (EC155B1/
Captain Patrick van der Voort,
AS332L), based at Norwich
SAR unit, Den Helder, The
Netherlands
“That flight took place on the mid-Norway coast, January 17, 2003. We
weather is good, sitting alongside highly experienced crew and friends
Heidrun oil rig due to a storm. We were scrambled to a trawler after its
in Eket, Nigeria, then mixed in with challenging sections of flight and
engine stopped near the coast. In darkness, we hoisted four men from
being paid to do the thing we love. What more could one ask for? Every
the sea and seven from a rocky
learning something new and
drowned before we arrived. I
striving for that perfect flight.
believe we did a good job as a crew
That’s why I am so passionate and
and certainly saved lives that day.”
driven in what I do.”
Stavanger
“In a highly demanding environment such as training, every day is a
challenge. We share our passion and dreams with people from all over
the world. Achieving this dream requires effort, preparation, discipline
and self-esteem. I’m next to my students in good and bad times, as
an instructor and as a friend. When I see them smiling, after both
small and big accomplishments, then I have to admit ... that’s another
best day flying.”
Captain Nikolaos Kanellos, instructor, Bristow Academy
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day is different and you’re always
island. Unfortunately, one man
Captain Petri Lehtonen (S-92),
4
“Every day that I step onboard the Bell 412 is another awesome day. The
had moved our SAR Super Puma to Brønnøysund Airport from the
Captain Stuart McKenzie,
Eket, Nigeria
Our Base in Bergen
Text: Chief Pilot Arne Martin Gilberg
Photos: Captain Roger Kvammen Larsen
Gateway to the fjords
Bergen, Norway, is an international city full of history and tradition, a city
with small-town charm and atmosphere. Like the city, the Bristow operation
in Bergen holds many of the same qualities. Since year 2000 the base has
been the home to about 40 proud employees, where teamwork, integrity,
quality and excellence are a natural part of the daily operation. The fine
team spirit among the employees has made Bergen a popular place to work.
A bright future
A new long-term contract has been awarded by Statoil, the national oil
company. New modern hangar facilities are being put in place to support
the operation. The new hangar has the best possible position at the airfield
for offshore helicopter operations as the site lies next to the helicopter
terminal and other important facilities like the airport authorities, fire station
First Officer Ingar Blomsø is one
of the pilots who has requested a
transfer to Bergen after the Statoil
contract was awarded.
Engineer Vidar Haugen has prepared
the helicopter for flight.
and control tower.
New helicopters
Three brand new Sikorsky S-92s will arrive in Bergen by the end of 2011.
Beautiful Bergen
They will be shipped from the east coast of the U.S. some time after the
summer and sailed to England, where they will be picked up and flown
further on to their final destination. After the arrival, the engineers in
Bergen will make each aircraft suitable for the North Sea operations and
ready for action in January. Each helicopter is expected to fly close to
2,000 hours per year, which means that everyone in the organization will
The second largest city in Norway
and home to the country’s largest
port, Bergen has a population of
more than 260,000.
Bergen
be very busy making sure that Bristow lives up to the safety and quality
standards that our customers expect.
More work, more people
The increase in activity will also bring new pilots and engineers to the base.
As the employees in Bergen wait for the big assignment in January, they
travel to the other bases in Norway to help out in a busy situation where
it seems like there is more work offshore than we could hope for. As we
are all happy to help out at the other bases, trying to provide a safe and
efficient helicopter service, there is no doubt that the staff in Bergen is very
ready for the big task that lies ahead.
Passengers are guided to the helicopter for departure by traffic assistant Bjørg Vellesvik.
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Carbon offset effort will make Bristow greener and Ghana cleaner
Bristow has begun a new program to offset all future carbon dioxide (CO2)
As it is United Nations-approved, the project also helps Bristow prepare
emissions from global maintenance, testing and training flights, building on
for the effect of a new EU mandate requiring all aviation operators to offset,
an idea originally implemented in Australia in 2008.
or acquire credits for, all carbon emissions from all aviation activities within
During 2010, test and training flights used more than 2,000 tons of
the EU starting in 2012.
aviation fuel and produced nearly 7,000 tons of CO2 emissions. Working
Bristow Australia’s 2008 offset initiative began a partnership with a
with Carbon Footprint Ltd., a U.K.-based carbon management company,
nonprofit agency that has planted millions of trees across the country and
the funds from the offset of these nonrevenue flights will be used to
will continue alongside this new initiative in Ghana.
increase the use of ceramic-lined charcoal stoves in Ghana, where
approximately 70 percent of urban households rely on charcoal.
“The new stoves use ceramic liners to retain heat better and use less
charcoal, increasing fuel efficiency by 33 percent while reducing CO2 and
smoke emissions,” says Bristow Global Operations Legal Director Andrew
Magowan. “In addition to demonstrating Bristow’s commitment to targeting
zero harm to the environment as part of the company’s safety program,
the project will help improve the health and welfare of the people in this
developing country.”
Bristow began direct operations in Ghana in February as part of its
expansion plans in the West Africa region, which is one of the reasons why
the cooking stove project was selected. “It’s an important new operational
area for Bristow, and we want to show our commitment to both Ghana and
to operating responsibly,” Andrew says.
In February, Bristow began operations in Ghana. The new carbon offset program will
fund cleaner-burning stoves in the West African country.
Nigeria pilots earn
Broken Wing award
Teamwork and training came in handy for Captain Rick Zurawik and First
Officer Olugbenga (Benga) Alaiyemola during a test flight of a Bell 412.
As they were returning to base in Warri, Nigeria, a warning light from
the No. 2 engine illuminated and a grinding noise could be heard from the
rear of the aircraft. As Zurawik selected a site for an emergency landing,
a warning light from the No. 1 engine came on, followed immediately by a
loud bang and complete loss of power as the main drive shaft failed.
At an altitude of 400 feet, Zurawik entered autorotation while Alaiyemola
transmitted a “mayday” call on the air traffic control frequency. A textbook
power-off landing resulted in no injuries and no damage to the aircraft.
Emergency crews arrived at the scene within minutes.
Their teamwork and professionalism were rewarded with Broken Wing
awards during a recognition event in Warri.
Captain Rick Zurawik and First Officer Olugbenga (Benga) Alaiyemola earned Broken
Wing awards for their teamwork and professionalism in executing a flawless power-off
landing during a test flight in Nigeria.
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Customer service shines during Australia cyclones
A tropical cyclone along the coast of Western Australia. Three storms in six weeks kept bases busy, but Bristow was able to meet all client needs quickly and incident-free.
The recently concluded Australian tropical cyclone season may be called
Experience counts
average based on the number of storms, seven in total this year, but don’t
According to Chief Pilot Bob Turner, having proven systems in place
try telling that to Bristow employees in the Western Australia region who
makes the cyclone season manageable. “We’ve been involved in cyclone
faced three of the cyclones in a hectic six-week period.
activity for more than 40 years at these bases, and while disruptive
The storms – Bianca, Carlos and Diana – affected operations during
and annoying, they are not a serious problem operationally,” he says.
January and February at the Barrow Island, Broome, Exmouth, Karratha
“Provided clients follow our advice and their own procedures, then things
and Varanus Island bases. While evacuating clients from offshore platforms
should run smoothly.”
and securing aircraft ramp-up activity, it’s the restaffing effort after the
storm passes that really gets things hopping.
“Up-manning of facilities increases the number of flights by 50 to 80
Bristow’s standout performance during the cyclones wasn’t lost on one
drilling manager from AGR Group overseeing the Ocean Epoch rig. “I’d like
to thank you all very much for excellent service in providing reliable aircraft,
percent, and one base did 42 flights in a single day with 12 helicopters,”
skilled crews, cooperative people and great flexibility as we changed
says Bristow Australia Managing Director Allan Blake. “Every client
requirements frequently and down-manned for three cyclones in the last
wants to get their facilities back online very quickly, and we were able to
six weeks,” he wrote to the Bristow team that supported his operation. “The
accommodate them with zero incidents whatsoever.”
whole process was seamless from our end.”
New law prompts changes in Nigeria operations
The enactment of legislation in Nigeria to create more sustainable, stand-
“Bristow has been involved in Nigerian aviation and the oil and gas
alone Nigerian companies in the nation’s oil and gas industry has prompted
business here for more than 50 years, and we support the goals of this
Bristow to separate its Bristow Helicopters (Nigeria) Ltd. (BHNL) and Pan
legislation,” says PAAN Managing Director Alan Grant. “We recognize
African Airlines (Nigeria) Ltd. (PAAN) operations.
the importance of developing Nigerian content in the Nigerian oil and gas
Bristow has also started a new Nigerian entity – BGI Aviation Technical
industry, and we will continue to work towards making that happen.”
Services (BATS) – to provide technical aviation maintenance services
within Nigeria. BHNL and PAAN are the first BATS clients.
Increased autonomy
Under the new arrangement, BHNL and PAAN have autonomy over their
own flight operations while maintaining support from Bristow Group via
BATS. The changes are expected to take effect during 2011.
To reassure clients and maintain strong market positions, BHNL, PAAN
and BATS have committed to continue to apply all key Bristow Group
standards and policies, including the Code of Business Integrity, the
Target Zero safety program and operations manuals.
Bristow World 2008 / Issue 7
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Confidence in flight. Worldwide.
Client operating costs, productivity in focus
Efforts to keep Bristow focused on the activities that matter most to clients
Workshops delve into client expectations
have resulted in the expansion of Target Zero beyond safety to include
“The goal of the client workshops is to make sure that we’re very clear on
reliability and customer service.
what clients expect from us and to test specific ideas for measuring our
Since the expansion of Target Zero was announced to clients at the
performance against Target Zero Downtime and Target Zero Complaints,”
HELI-EXPO conference in Orlando in March, Bristow business units and
says Stuart Walker, director, Commercial and Business Development.
corporate groups have been developing the key performance indicators
Walker is managing the workshops and introduction of the new targets.
(KPIs) that will be used to measure the new Target Zero components.
The meeting with BP in Houston produced a list of BP priorities and action
Workshops with clients, meanwhile, have tested ideas for standards and
items for both companies. The Chevron workshop in Nigeria did the same,
measurements for reliability and customer service.
with Chevron representatives emphasizing their need for flexibility, which will
require greater availability of additional aircraft, pilots and spare parts.
We are raising the bar on what the
offshore energy industry can expect from
a helicopter services provider.
As of mid-May, client representatives from BP and Chevron had
participated in workshops that are helping Bristow managers hone in
on how the company can assist clients in reducing their operating costs
offshore and improving productivity. Both goals are the centerpiece of a
newly developed “client promise.” (See “Our Commitment to Clients.”)
In Nigeria, the client promise was explained in small-group meetings. From left,
Bristow’s Theo Adams and Ibifubara George, and Pan African’s George Ogbechie.
Our Commitment to Clients
At Bristow we value the work you do and the risks you take.
Every day, your drilling and production teams work in remote and
challenging offshore environments to safely discover and develop
oil and gas to satisfy the world’s energy requirements.
You deserve a helicopter transportation provider that can help
you accomplish your work safely, fast and efficiently. We are that
provider.
Our Target Zero programs enhance safety, reliability and
service performance, and are proven to take care of your most
Employees in New Iberia safely expand the Target Zero focus.
precious assets, your drilling and production teams. When you
choose Bristow, you will benefit from:
It will be up to employees and management to implement the new
standards and measurements, just as they have implemented safety
standards and measurements that have helped Bristow become the
industry leader in helicopter transportation safety. To support that effort,
• Our unmatched safety record
• On-time flights and aircraft uptime that is without equal
• Friendly and hassle-free service
These aren’t just goals. They are a promise to contribute to
business units will soon name champions dedicated to Target Zero
lower E&P operating costs and improved productivity. A promise
Accidents, Target Zero Downtime and Target Zero Complaints. Those
from our pilots, engineers, technicians, ground crews, support
champions will report on programs in place or being developed to support
staff and management. In short, everyone.
the three targets.
Our ability and commitment to keep this promise is the
foundation of what distinguishes Bristow from every other helicopter
service provider. Our performance makes it count for you.
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“Safety remains our No. 1 priority. Safety will
never be compromised as we strive for zero
downtime and zero client complaints.”
– Richard Burman, SVP, Operations
Customer Service
By Louise Hall
Client focus reflected in updated brand
Target Zero Complaints in the spotlight
To communicate Bristow’s expanded focus on reliability and customer
In this new column, Bristow employees discuss great customer service
service, the company developed new advertising, a brochure and a video
and the new goal of Target Zero Complaints. First up is Aberdeen Base
that feature the new company tagline: “Confidence in flight. Worldwide.”
Manager Louise Hall, who talks about communication as an essential
“The previous tagline (One Mission. One World. One Team.) was
ingredient of customer service excellence.
right for the past decade when we were combining organizations and
Service excellence has always been a passion of mine. I strongly
emphasizing that we were becoming a single, global company,” says
believe it is not just about what we do but also how we do it that can
Mark Duncan, senior vice president, Commercial. “We’ve accomplished
dramatically alter a client’s perception of an organization.
that goal, and we needed to better express our focus on building
customer confidence through meeting their highest expectations.”
The company got a firm idea of general client expectations from
research conducted in 2010 with 35 companies in 29 countries. That
research reiterated that safety was, by far, the most important client
expectation. Other attributes important to clients included the reliability
and customer service that can help passengers arrive and depart on
Prior to Bristow I was employed in the travel industry and in business
process outsourcing and enterprise partnerships. The two key things I
took from these experiences were:
• In fiercely competitive industries service is often the key differentiator
that determines choice.
• Perception of service is not always about good statistics but also about
getting the small, important things right.
time and be ready to be their most productive.
Often, good service is not necessarily about
“Each of the business units is already doing a lot to measure
reliability and service, but until now that effort hasn’t been standardized,
financial investment but an investment from people
formalized and coordinated globally,” says Walker. “We want to have
giving their time and effort to choose a service-
clear, uniform standards for all of the activities associated with reliability
focused way of working. The reward is that when we
and customer service, just like we’ve developed for safety.”
put our energies into making a positive difference,
work is more fun and enjoyable, and it makes you
feel good!
This could be simply “going the extra mile” to
Louise Hall
resolve an inquiry, taking more time to listen to what
our clients actually want – rather than assuming we know, and ensuring
that we always make good, proactive communication a priority.
In most cases, customer service is all about communication,
and good communication is the key to reducing complaints. In my
Area Manager Duncan Moore introduces the expanded Target Zero initiative to
employees in Aberdeen. Improving reliability and customer service is linked to
reducing client operating costs and increasing their productivity.
experience, complaints are predominantly generated not by an actual
service issue but how that issue was handled and resolved.
In Aberdeen we have introduced a number of simple service
enhancements built around communication and improving the
KPIs for Reliability & Customer Service
passenger experience. These include:
• Completing presentations in the terminal to explain weather-related or
unexpected delays
Precise definitions for the following performance measurements
will be published in June.
• Being more timely, friendly and personal in our public address system
announcements
• Encouraging base visits and “Insight Days” to help passengers learn
Reliability (Target Zero Downtime)
• On-time departures
more about our operation
• Putting robust governance around our procedures so we are consistent
• Equipment availability
• Flights delayed per month due to Bristow
• Lost-time minutes on delayed flights per month due to Bristow
Still, there is more we can do. This year I want to introduce a Base
Communications Charter. The purpose will be to set the standards and
expectations for team members here in their face-to-face, telephone and
Customer Service (Target Zero Complaints)
• Passenger complaints
• Passenger plaudits for great service
• Area manager personal responses to complaints
email communications with clients, passengers and each other.
In closing, my service message would be: Be service-focused and
make a real difference.
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What’s better than zero complaints?
Sincere compliments. Following are kind words received from Bristow passenger and Chevron Instrumentation Technician Lewis Kennedy:
“I wish to bring to your attention the helpfulness of your staff at Aberdeen.
“Having only been offshore for five years I have heard many stories
Some background, I have become an increasingly uneasy flyer when in the
about flights, pilots and maintenance but I am glad to say that from
helicopters going to and from the Captain WPPA. I asked at the information
this experience, your staff went in my opinion above and beyond what I
desk if I could speak to someone about the technical side of helicopter
expected, answering fully my questions however trivial in
operations, i.e., maintenance schedules, operational environments, etc.
showing a genuine pride
They put me in contact with Louise Hall. She gave me reassurance and
in what they do. I hope in
answered most of my questions about helicopter operations and went on to
the future I can use these
suggest that I come to the heliport next time I was free to see the technical
experiences to help any
side of your operations. I accepted her invitation and she organized a walk
persons who are having the
around with the head of maintenance, Cameron. He in turn took me around
same difficulties I faced.”
and explained in great depth and details your operations from maintenance
scheduling to repairs and painting. Further to this I spoke with Neil, a Tiger
Yours sincerely,
Pilot, about the actual flights and he suggested a flight in the jump seat.
Again speaking with Louise, she arranged it and I flew out with Jeff and
Robin this trip who provided a very detailed explanation of helicopter flights
and all the safety procedures and checks performed whilst in transit and
pre-flight preparations.
Lewis Kennedy
Target Zero safety website offers tools
for employees, clients
As part of Bristow’s expanded Target Zero initiative, the company’s website
Customer resources
now offers safety tools and training for employees and a convenient way for
Bristow clients have two channels to submit safety information from the
clients to communicate their safety observations or suggestions.
website via:
“It’s important that we make safety-related information as easy to share
and access as possible,” says Global Safety Projects Manager Jason
• Customer reports: A confidential Safety Hotline and a client feedback
email address for safety-related comments
Penco. “Many of our safety culture resources are now available online to
help raise safety awareness as well as our overall performance.”
“Target Zero has produced significant safety improvements at Bristow in
just a few short years,” Penco says. “The expectation is that this expanded
Employee resources
A user login is provided to all employees to access this password-protected
site, which includes:
safety website will enable us to build on that trend.”
To learn more, go to bristowgroup.com and click on “Bristow Safety” at
the bottom of the home page.
• Employee reports: Report an accident, incident, unsafe condition,
behavioral observation, safety concern or Target Zero-related feedback
• Safety team: Directs employees to login and submit Safety Management
Action Logs and report on risk assessments
• Library: Contains all safety-related information available to employees
• Training: Contains all safety-related training materials
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World/ Issue
2011II/ Issue 1
BristowBristow
World 2008
ACCIDENTS
DOWNTIME
COMPLAINTS
Leadership Development Program
Program helps develop
company’s future leaders
Purpose: Identify and grow future Bristow leaders
Length: 18 months
Objective: Develop leadership talent with capabilities to
create effective solutions to difficult problems while cultivating
individual, team and organizational learning
Ian Osborne laughs about it now. He wasn’t laughing, though, when the
Leadership
Development
Team Members
first conference call he moderated with his fellow Leadership Development
Team members from around the world was dominated by silence.
“At one point I thought people were ignoring me because they weren’t
answering my questions,” says the project manager working in Nigeria. He
was thankful to receive an email after the call, clearing up the confusion.
Class No. 1
“In the future could you please speak a little slower, because we didn’t
understand a word you were saying?” a fellow team member wrote.
(graduating May 2011)
“I learned two things that day,” Osborne says. “I learned to appreciate
Tara Bienvenu
feedback, and I learned that when you’re on the phone with people you
Scott Butler
haven’t met face-to-face, it helps to slow it down some.”
Osborne is one of 17 graduates of the company’s first formal leadership
development program, which concluded in late May. The second group
begins in June.
Clement Falayi
“I’ve done two or three presentations to
Bill Chiles,” says Scott Butler. “It’s not
everyone who gets to do that.”
Andre O’Brien
Jason Penco
Ben Reed
Rick Rogers
Tasha Louviere
Ian Osborne
Sally Toulmin
Amanda Thilman
Bristow’s future,” says Hilary Ware, senior vice president, Administration.
Matthew Walker
“It’s an essential part of our overall development program, which includes
participating in projects that are important to the company’s future. It also
requires introspection, personal honesty and a willingness to change.
“It was a tremendous experience for me,” says Candace Gaspard,
David Laskowski
Oladapo Oyeleke
“The entire Senior Management Team feels this program is important to
That shaping involves attending workshops, lots of reading and
Russell Gould
Nick Mayhew
Graduates of Bristow’s first formal
Leadership Development Program are
thankful for the experience and better
prepared to lead.
managerial and front-line courses. This can help shape tomorrow’s leaders.”
Candace Gaspard
As part of the Leadership
Development Team, Candace
Gaspard participated in last year’s
management conference. The team
led an effort about breaking down
company silos.
director, Global IT Application Development. “Even though I’ve been in
Class NO. 2
(beginning June 2011)
Alan Grant
Angus Kerr
Daniel Bowden
Gerry Wilson
management for years, my background is programming. I never really
Jon Oakey
got any formal training related to leadership. There is a big difference
Leonardo Mansur
between leadership and management, and this experience helped me
Mark Becker
bridge the gap.”
Nic Rodd
For Gaspard, a self-described Type A personality, the personal lesson
Nick Hall
was taking a step back and being more mindful of other people’s opinions
Rob Phillips
and feelings. It was similar for Scott Butler, commercial manager in Europe,
Sam Willenbacher
another hard-charger whose default mode is problem solving.
Stefan Mischke
“I’m learning to look at things more methodically,” he says. “Sometimes
Stuart Walker
you can’t get to the result you want without paying more attention to details.”
Butler enjoyed the 18-month experience despite the extra hours
required. “I’ve really appreciated being a part of this. It’s a lot of work, but
no one on the team complained. It was more than worth the work.”
“The greatest benefit has come from
working with people from various
countries and learning how to
communicate with them to get things
done,” says Ian Osborne.
11II
Bristow World 2008 / Issue
11
Management Changes
Nick Hall began a new role as director, Strategy and
Structured Transactions, based in Redhill. He started
working with Bristow in 2009 as a consultant within the
Business Engagement Team in IT. Before starting his
News Briefs
private sector career, Nick served in the Australian Army
and flew Black Hawk helicopters.
Bristow assists ‘High Sheriff’s’ platform visit
Nigeria operations earn honors
As his year in office came to an end, Norfolk County (U.K.) High Sheriff
Bristow Helicopters (Nigeria) Ltd. was named the Best Air Shuttle
Charles Barratt wanted to go out on a high note with a flight to an
Service Provider of the Year at the fifth annual Nigeria Aviation Awards
offshore platform in the North Sea. Shell and Bristow worked together
(NIGAV) ceremony, held in Lagos. “We were recognized for outstanding
to make his request a reality, earning a certificate of appreciation and
contributions towards the development of the aviation industry and
positive coverage in the local press.
related activities in Nigeria and topped two other helicopter companies to
“(Pilots) Andy Beattie and Matt Van Koten landed the helicopter with
earn this recognition,” says WASBU Director Akin Oni.
such gentle precision, but then of course they can do this in 80 knots
of wind,” said High Sheriff Barratt. “Other than the sheer size of the
rig, my lasting memory must be of the bravery, skill and efficiency of
Bristow pilots.”
WASBU Director Akin Oni (left) accepts the Best Air Shuttle Service Provider of the
Year award at the Nigeria Aviation Awards. Presenting the award is Funmi Aiyepeku,
head of marketing for Air Nigeria.
Quick thinking earns safety commendation
When a routine shutdown went awry at Witham Field Airport in Stuart,
From left, pilot Andy Beattie, Client Liaison Officer Phil Hume, High Sheriff Charles Barratt
and pilot Matt Van Koten prepare to depart Norwich for a North Sea platform.
Fla., the fast actions of Galaxy Aviation ground crew employee Kevin
Longergan kept a bad situation from getting a lot worse.
Kevin was attending to two Bristow Academy aircraft on a January
Chevron recognizes
afternoon when the one in the process of shutting down inadvertently and
Bristow service with award
without warning became airborne. Driving an electric cart with two Bristow
Outstanding communications during
pilots aboard, he evaded the helicopter and got himself and his passengers
the 2010 ash cloud crisis and a
to safety. Moments later, the helicopter hit the ground and rolled over.
Bristow Academy General Manager Nick Mayhew visited the
clear commitment to safety were two
reasons that Bristow was recognized
Galaxy facility this spring to meet Kevin and present him with a Safety
with a Partnership Service Award from
Appreciation Award.
“Kevin’s intuition and decisive action prevented serious harm and we
Chevron Corp. Bristow received the
Peter Gay
Bristow Group Inc.
2000 W Sam Houston Pkwy S
Suite 1700, Houston, TX 77042
t 713.267.7600
f 713.267.7620
bristowgroup.com
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©
2011World
Bristow
Group
Inc.II
Bristow
2008
/ Issue
award at the oil giant’s annual supplier
commend him for his professionalism,” Nick said. “He has earned the
event, held in Aberdeen.
appreciation and gratitude of everyone at Bristow Academy.”
Editor
Editorial Team
Stacie Fairchild
[email protected]
713.267.7607
Rick Rogers – N. America (Alaska)
Anisha Hopkinson – Bristow Academy
Jeff Peabody – N. America (Alaska)
Boma Tamuno – West Africa (Nigeria)
Fiona MacLeod – Europe (Aberdeen)
Amla Ramnasibsingh – International (Caribbean)
Audrey Smith – Europe (Aberdeen)
Allan Blake – Australia
Jessica Ditch – N. America (U.S. Gulf of Mexico)
Sandie Richardson – Legal (Redhill)
Erica Baker – N. America (U.S. Gulf of Mexico)
Jeremy Akel – International
Submit your story idea to your
local team member.
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