M3905 Meridian Digital Telephone Quick Reference Card

Introducing your Meridian M3905 Telephone
Programmable Line/Feature Keys
(Self-labeled)
In-Calls
Message Waiting Light / Incoming Call Indicator
LCD Display
Programmable Line/Feature Keys
(Self-labeled)
Goodbye
Hold
Supervisor Observe
LED
Volume Control Bar
LEDs
Headset
Mute
*Supervisor
Quit
*Emergency
*Not Ready
Navigation Keys
*Make Busy
Copy
In-Calls
Fixed Feature Keys
Programmable Feature Keys (Self-labeled)
*Note: These keys can be re-configured to meet the user's needs. You may purchase
the optional Key Cap Package from your Nortel Networks distributor.
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Meridian
Digital
Telephones
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M3905 Call Center
Quick Reference Card
Quit
Applications (continued)
Select
Dial
/
Copy a telephone number to your Personal Directory
App's
Select
/
Done
/
Access the Options List
Select
Options
/
Language
Select
Done
Quit
/
Change feature key label
Select
AutoDial
Done
/
Screen contrast
Lower or Higher
Done
Quit
Volume adjustment
Lower or Higher Done
Select
/
Ring type
Play
Select
Done
/
New Call Indication/Call log options
On or Off
Done
/
/
Live dial pad
On or Off
Done
Quit
Preferred name match
On or Off
Done
Quit
Area code set-up
Done
Quit
/
Call timer enable
On or Off
Done
Quit
Date/time format
Done
Quit
/
Key click enable
On or Off
Done
Quit
Headset type
Select
Done
Quit
/
Headset port on call
On or Off
Done
Quit
Headset port external alerter
On or Off
Done
Quit
Display diagnostics
/
Applications
Corporate Directory
Find a telephone number
App's
/
Programming your Meridian M3905 Telephone
Dirctry
Quit
Set-to-Set Messaging
Activate
App's
/
Select
Edit
Done
On or Off
Quit
Done
Quit
P0942075
Standard
Issue 1.00
For additional information on the operation of your telephone, please
consult the Meridian Digital Telephones M3905 Call Center Telephone
User Guide.
Telephone Features
Auto Dial
store
Walkaway and Return
AutoDial
use
Last Number Redial
AutoDial
AutoDial
Connect
Conference
Ring Again
Conf
Connect
activate
RingAgn
Malicious Call Trace
with Call Trace key
without Call Trace key
Call Forward
or
E
or
CanclRA
transition to Night Service
exit Night Service
CallTrace
Conf or Trans
Call Log and Directory
CanclFw
reinstate
Forward
Done
Display agent status
Display queue
B
or
or
to receive ACD calls again
Non-ACD calls
on a call when LED indicator flashes
call your supervisor
return to ACD call
Conference with supervisor and ACD call
Night
Night
New or Old
Save an Entry to the Directory while in the Callers List
Next
fl ( “N” for Night)
° ( “T” for Transition)
Delete an Entry while in the Callers List
‹ ( “D” for Day)
Delete the Callers List
Delete
Done
Yes
/
Dir/Log
K
Select
DelList
Redial or Dir/Log
/
Make a Call while in the Redial List
Select
Redial List
View the Redial List
DisplayAgt
DisplayQue
or
Dial
default login
Correct errors during the login procedure
G
Personal Directory
Enter Names and Numbers in the Personal Directory
or
Dir/Log
Select
AddNew
Done
Delete Names and Numbers while in the Personal Directory
Delete
H
D
Yes
Make a Call while in the Personal Directory
or
Dial
/
Edit Names and Numbers while in the Personal Directory
Edit
B
C
Dial the code that corresponds to your current activity.
If Call Forcing is configured, the call is answered automatically.
D
E
Disconnect your headset.
Connect your headset, or press the Headset key
off the LED if you are using the optional handset.
/
Next
or
Remarks
A
Dial the Malicious Call Trace Flexible Feature Code (FFC).
H
Select
Dial
Dirctry
Night
to correct previous entry
Agent Logout
Not Ready
to perform post-call tasks
Communicate with your supervisor
LED indicator flashes
Interflow
Interflow
Agent login
E
F
Login with Agent ID and Multiple Queue Assignment
C
to answer when ringing
to make a non-ACD call
/
Make a Call while in the Callers List
Agent and Supervisor Features
Activity Code
or
Callers or Dir/Log
talk to observed agent
leave Observe mode
Done
Call Center Agent Features
end an ACD call
Emergency
View the Callers List
F
Observe
Observe agent
A
Forward
CheckFw
ACD calls
In-Calls indicator flashes
activate
deactivate
Press the key located beside the indicator.
Callers List
Call Agent
Interflow (when call queue exceeds threshold)
Night Service
enter Night Service
RngCall
activate
cancel
Transfer call to supervisor
D
Answer Agent (when indicator flashes)
Answer Emergency (when indicator flashes
Trans
when notified
cancel
Return from Walkaway
Dial the number (see “Remarks”).
Press a non-ACD (not In-Calls) extension key.
D
Call Center Supervisor Features
Hold
place a call on hold
return to a held call
Transfer
Legend
on active ACD or non-ACD Call
in Not Ready mode
to turn
F
G
Dial the Agent’s Position ID.
Dial your Agent ID (if required).
H
Dial ‚£, if you make a mistake while logging in, to delete the
Supervisor ID, ACD DN, or Priority that you just entered
Next
Done
Delete the Personal Directory
Dir/Log
Select
DelList
/
Password Protection for the Personal Directory
Dir/Log
/
Select
Yes
Select
On or Off
Done
Password Change for the Personal Directory
Dir/Log
/
Enter
Select
/
Enter
Select
Done