AGED CARE - LASA National Congress

Transcription

LASA National
Congress
2015
11–14 October
Melbourne Convention &
Exhibition Centre
Onsite Handbook
www.lasacongress.asn.au
Proudly sponsored by
Congress 2015 Onsite Handbook
Co-Design:
Tomorrow’s Age Services
Australia’s
Premier
Networking
Event in Age
Services
TRANSFORMING
PROCUREMENT.
PROUDLY AUSTRALIAN.
EXPERTS IN MANUFACTURING.
LEADER IN STRATEGIC SOURCING.
A division of Dickson and Dickson Healthcare
A division of Dickson and Dickson Healthcare
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• ESTABLISHED IN AUSTRALIA & NEW ZEALAND’S LARGEST HOSPITALS
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• COMPLETE RANGE OF CAPITAL EQUIPMENT:
BEDS AND MATTRESSES | MOBILITY AIDS | PATIENT HANDLING.
• COMPLETE RANGE OF CONSUMABLES / DEVICES:
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• MANY OTHER VALUE ADDED SERVICES DESIGNED SPECIFICALLY FOR AGED CARE:
VISITOR AND CONTRACT MANAGEMENT SYSTEM | PROJECT BUILDING SERVICES | MEDICAL GRADE NATURE-INSPIRED GLASS PANELS
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AUSTRALIA
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re.com or Phone: 1300 283 122
NEW ZEALAND
Unit G, 10 Vega Place
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Tel: 0800 177 487
www.dndhealthcare.com
About LASA
LASA is the peak body for service providers of
retirement living, home care, and residential
aged care. LASA is committed to improved
standards, equality and efficiency throughout
the industry; helping older Australians live well.
We advocate for the health, community and
accommodation needs of older Australians,
working with government and other
stakeholders to advance the interests of all
age services providers, and through them, the
interests of older Australians.
Organising Committee
Patrick Reid
CEO, LASA
Trevor Carr
CEO, LASA Victoria
WELCOME
Welcome to LASA’s fourth annual National Congress
and Australia’s biggest age services trade exhibition!
Under the theme of Co-design: Tomorrow’s age services our organising
committee has produced a stellar program that will inform, inspire and
guide you through the landscape of reform and growth impacting our
industry.
Through actively participating in a co-design approach, together we
will start to break down the silos that isolate parts of our industry and
co‑produce the change we wish to see with all stakeholders. It is through
taking a co-design approach that we will create a sustainable and best
practice age services industry.
If we are to meet the needs of all older Australians – now and into the
future – platform change and readiness will be key to making sure that
your services, regardless of mandate or mission, are prepared for the future.
Cynthia Payne
CEO, SummitCare
Bill Appleby
CEO, JewishCare Victoria
Martin Wischer
General Manager Victoria, RDNS
Kevin O’Sullivan
CEO, Coogee Aged Care
Billie Atanasova
Executive Director – Membership, Sponsorship &
Marketing, LASA Victoria
Daniela Vrljic
Events Manager, LASA Victoria
Our unique and practical congress program has been curated to support
you, as age service providers, to achieve this within your own businesses,
and to help us set the course of reform at a national policy level.
On behalf of the LASA Board and congress organising committee
we welcome our international and domestic speakers, sponsors, exhibitors
and delegates, and thank the many of you who have taken time out of
your busy work schedules to attend National Congress.
We encourage you all to discuss and challenge the ideas presented over
the next three days, as we are privileged to have amongst us at National
Congress the current and future leaders of our industry. Kay Richards
National Policy Manager, LASA
Jacqueline Murkins
National Events & Projects Manager, LASA
Hayley Brindell
Events & Marketing Coordinator, LASA
Congress Managers
LASA Events
Leading Age Services
Australia (LASA)
PO Box 4774
Kingston ACT 2604
P: +61 2 6230 1676
F: +61 2 6230 7085
Dr Graeme Blackman OAM
Chairman
Leading Age Services Australia
Patrick Reid
Chief Executive Officer
Leading Age Services Australia
E: [email protected]
www.lasacongress.asn.au
The voice of aged care
Leading news, opinion, analysis
and discussion about the age
services industry for executives
and managers
The voice of
ag
Fusion:
LASA's official
member publication
ed care
Winter 2015
| www.lasa.a
sn.au
WILL IT BE C
DIRECTED CAONSUMER
RE OR CHAOS
?
Subscribe at
lasa.asn.au/fusion
FOCUS ON...
Image courtesy
WORKFORCE
PUTTING A DOL
LAR VALUE ON
ACCOMMODA
TION PAYMENTS
TASMANIA
WESTERN AUSTRALIA
NEW WAYS TO
MANAGE PAIN
of Ivelin Radkov/s
hutterstock.com
8
WORKPLACE
EXPLAINED
CULTURE
43
55
71
A trusted source of
specialist advice
Advice on symptom and pain
management and advance care
planning for GPs, residential aged
care and home care staﬀ
Access online resources and
information about residential aged
care and home care workshops at
decisionassist.com.au
DECISION ASSIST LINE
1300 668 908
Specialist advice available 24/7
Advance care planning 8am–8pm, 7 days
4
LASA National Congress 2015
event
information
NEED
WI-FI?
Registration Desk
Parking
The Congress Registration Desk is located at
Concourse Area 3 (opposite the entrance to
the Exhibition Hall) from Sunday – Tuesday
and at Foyer 2.7 on Wednesday at the
Melbourne Convention & Exhibition Centre.
There are five car parks available at the
Melbourne Convention & Exhibition Centre.
Opening times
Sunday 11 October: 11.00am – 7.00pm
Monday 12 October: 7.00am – 6.30pm
Tuesday 13 October: 6.45am – 5.00pm
Wednesday 14 October: 9.00am – 11.00am
.
Connect to the M Connect
Service and follow the
prompts for free wi-fi.
1. MEC basement car park – enter via
Normanby Road
2. Siddeley Street car park – enter via
Siddeley Street
3. Freeway car park – enter via Munro Street
or Normanby Road
4. South Wharf retail car park – enter via
Normanby Road
5. Corner of Montague and Munro Streets
car park – enter via either Munro Street
Car parks are operated by third parties and
are not managed by MCEC. Parking rates
may change without notice.
LASA National Congress 2015 is
a Climate Friendly™ Event.
This means offsetting all of the
emissions:
99 Electricity at the venue
Entry to Congress
All delegates will receive a name badge at
registration. Name badges must be worn at
all times as they are the official entry pass to
Congress sessions, the exhibition and social
functions.
#LASA2015
99 Electricity for
accommodation for the
event organisers and
speakers
Catering and dietary
requirements
99 Transport including car use,
car rental, taxis, coaches and
mini bus
Morning tea, lunch, and afternoon tea will be
available in the Exhibition area. If you have
indicated a special dietary requirement, this
will be available at a marked buffet station.
Please speak to Convention Centre staff in
the exhibition hall or staff at the Registration
Desk if you have any concerns.
99 Freight from couriers and
freight transport
99 Air travel for event
organisers and speakers
99 Meals served at the event
99 Paper consumption
99 Waste from rubbish disposal
Control cross infection in your laundry
Richard Jay go further than just machinery, we partner with you to audit the laundry process to reduce
outgoings and eliminate cross infection. Our holistic approach to laundry is at the forefront of our
hygiene solutions and provides best practice processes for your laundry operation.
As a national, family owned and operated company established in 1969, Richard Jay import and
distribute world-leading brands to the Australian market. We supply a wide range of washers, dryers
and finishing equipment nationally and are here to share our vast industry knowledge to help control
@LASANational
@lasaceo
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Discover what is possible. Call 1300 742 427 to speak with a Richard Jay Laundry Consultant today.
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NSW & ACT QLD SA & NT VIC & TAS WA
5
Established 1969
Download
the LASA
Congress App
LASA Congress 2015 will be using the
Show Gizmo App for the second year
running. The App is compatible with
both iPhone and Android products
and contains a web-friendly page for
other devices.
#LASA2015
What can you do on the App?
• Interact with our panel discussions by asking questions
in real time
• Create and edit your own profile
• Browse the program and create your own schedule
• Find out more on Speakers, Sessions and fellow delegates
• Send direct messages or meeting requests
• Check out the Sponsor and Exhibitor profiles
• Use the QR scanner to interact with exhibitors
• Use the interactive maps to find your way
around
• Receive real-time notifications and updates
• Post in the live Event Feed, linked to
Twitter!
• Leave feedback in the session and
event evaluations and participate
in live polls
• Plus much more!
Only delegates who opted to
be included in the App during
registration will appear. To eliminate
waiting time, the onsite access code
allows delegates to download and
enjoy the App instantly.
@LASANational
@lasaceo
How to Download
If you didn’t download the
App before arriving onsite,
you can gain instant access
now by:
The Congress
App is proudly
sponsored by
• Visiting your App Store and
downloading the ‘LASA
Events’ App
• Enter in your email address
• Enter the Access Code:
LASA2015
• Find LASA National
Congress 2015 in the
Events Menu
• Explore and enjoy!
Do good. Feel good.
6
singforgood.org
An exclusive Thank‑You
Reception for our
sponsors and exhibitors
will take place prior to the
Welcome Reception to
show LASA’s appreciation
of their continued
support.
Sponsors
Leading Age Services Australia would like to acknowledge the support of the LASA
National Congress 2015 Sponsors.
Platinum & Lanyard
Congress Gala Dinner &
CONCURRENT SESSION
Platinum & TASTE OF MELBOURNE
LASA Directors’Dinner
Welcome Reception &
PARTNERED SESSION
Pre-Dinner Drinks
Gold
Silver &
Taste of Melbourne
Exhibition Stage &
Water Bottle’s
Coffee Station
Congress App
Y O U R PA RT N E R I N
Keynote Speaker &
Concurrent Session
satchel
concurrent &
panel sessionS
smoothie bar
silver
silver
LASA Member Breakfast
CHARGE BAR
Concurrent Session
keynote speaker
Keynote Speaker
Concurrent Session
Concurrent Sponsor
Taste of Melbourne
Taste of Melbourne
congress supporter
congress supporter
media partner
media partner
media partner
media partner
media partner
7
KEYNOTE SPEAKERS
Alastair Clarkson – Coach, Hawthorn Football Club
Sunday 11 October, 3.25pm – 4.10pm
Regarded as one of the best coaches in modern day AFL, Alastair’s enviable coaching record includes guiding Hawthorn Football Club
to 18 finals appearances including three premierships in 2008, 2013 and 2014. Alastair is widely renowned for his innovation, leadership
philosophies and ability to drive change in the way AFL football is played today.
Join Alastair, a passionate, family-focused leader, as he opens the LASA Congress, inspiring delegates with a clear and motivating message
of substance: how you as industry leaders can overcome challenge and turmoil and in turn, transpire great learnings and experience into
success within everyday life.
Alastair’s photo owned by Hawthorn Football Club. Keynote Entertainment is proud to represent Alastair Clarkson.
Naomi Simson – Business Entrepreneur & Founder, RedBalloon
Sunday 11 October, 4.10pm – 4.55pm
After founding RedBalloon in 2001, Naomi Simson has become one of Australia’s biggest tech success stories. From just an idea and
persistence, redballoon.com.au has now sold more than two and a half million experiences.
Naomi has many labels: entrepreneur, speaker, director, chair, mother, author, blogger, innovator and now TV personality as a ‘shark’ on
Channel 10’s Shark Tank. Committed to making the world a better place, Naomi’s Keynote presentation ‘A Life Filled with Passion and
Purpose’ will move and inspire, as she provides delegates with tips on making powerful choices to ultimately fulfil your true purpose.
Naomi Simson is exclusively represented by Saxton Speakers Bureau.
Session Proudly Sponsored by
Deborah Szebeko – Founder & Creative Director, thinkpublic
Monday 12 October, 4.05pm – 4.55pm
International Keynote Deborah Szebeko is the Founder and Creative Director of thinkpublic, the UK’s first social design agency, now in
operation for over 10 years. Her background in design and advertising has led her to a vast range of social innovation, service design and
engagement projects in the public, social and private sector; including designing and launching the Dementia Advisor Service across the
UK for the Alzheimer’s Society.
Sharing case studies from her design and innovation practices in the UK and research into opportunities for an ageing population,
Deborah’s presentation ‘The Foundations of Co-Design’ will provide delegates with practical tools, methods and tips on setting the
foundations and values for bringing co-design to life in your organisation.
Shara Evans – Founder & CEO, Market Clarity
Tuesday 13 October, 3.35pm – 4.40pm
Shara Evans is a well-known technologist, futurist and opinion leader, as well as the Founder and CEO of Market Clarity, an award‑winning
telecommunications analyst firm that provides insight, intelligence and advice on all aspects of the telecom market. Under Shara’s
leadership Market Clarity developed extensive databases, forecast models and geospatial tools for tracking and analysing the deployment
of Australian telecommunications infrastructure and services.
We are delighted to welcome Shara as our closing keynote speaker where she paints a picture of how older Australians’ will harness the
power of innovative technology to retain their independence for increasingly longer periods of time..
Keynote Entertainment is proud to represent Shara Evans.
Shara was recently named
one of the world’s top
female futurists!
How are you
securing your
future in
Aged Care?
How we can help
Funding &
investment
Risk
management &
compliance
Performance
improvement
Core
elements
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provision
Consumer
experience
Workforce
management
Our services include
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Consumer experience
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Quality improvement
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Performance management
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Service review & program evaluation
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Process redesign
Workforce management
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Change management
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Workforce analysis & planning
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Leadership advisory
Risk management & compliance
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Audit & assurance
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Direct & indirect tax
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Fraud & forensic services
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Governance reviews
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Prudential reviews
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Board performance
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E [email protected]
T +61 3 8320 2167
Grant Thornton Australia Ltd is a member firm of Grant Thornton International Ltd (GTIL). GTIL and the member firms are
not a worldwide partnership. Services are delivered by the member firms. GTIL and its member firms are not agents of,
LASA National Congress
and do not obligate one another and are not liable for one another’s acts or omissions.
2015
9
PLENARY SPEAKERS & PANELLISTS
Brett de Hoedt
Congress MC
Founder, Hootville
Communications
When not emceeing or speaking
at events, Brett de Hoedt runs
Hootville Communications which trains non-profit
and community sector organisations in media
relations, marketing and communications. He also
hosts Hootville, a Saturday morning radio show on
Melbourne’s 1377 MyMP. This is his second time as
MC for the LASA National Congress.
Dr Catherine Barrett
Senior Research Fellow, Chief
Investigator/Coordinator,
Sexual Health and Ageing
Program, Australian Research
Centre in Sex, Health & Society,
La Trobe University
Dr Catherine Barrett has had over 30 years’ of
experience working with older people and currently
coordinates the Sexual Health and Ageing Program
at the Australian Research Centre in Sex, Health and
Society at La Trobe University. Dr Barrett was the
Chief Investigator on Norma’s Project, documenting
strategies to prevent the sexual assault of older
women’s experiences. She is currently working with
COTA Victoria on a project funded by the Victorian
Women’s Trust to document aged care service
providers best practice strategies for preventing the
sexual assault of older women – to inform a resource
for other service providers.
Danny Blay
Policy Advisor and Trainer –
Preventing Family Violence
and Violence Against Women
and Children
For 11 years Danny was the CEO
of No To Violence Male Family Violence Prevention
Association (NTV) Inc. Danny has made significant
contributions to the development of improved and
innovative ways in which family violence is addressed
in Victoria. Danny is an experienced instructor of
many hundreds of child protection practitioners,
family services workers, corrections staff, police, the
judiciary, alcohol and other drug counsellors and
other professionals to recognise and safely respond
to men’s use of family violence.
10
Fiona Buffinton
Hetty Johnston AM
Group Manager of Aged Care
Access, Department of Social
Services
Founder and CEO,
Bravehearts Inc
Fiona Buffinton is the Group
Manager of Aged Care Access,
Quality and Compliance Group in the Department of
Social Services. Fiona’s key focus is on supporting the
Australian Government’s commitment to ensuring
older Australians receive high quality aged care.
Fiona has policy responsibility for My Aged Care, the
regulation of aged care services and the delivery of
the Aged Care Complaints Scheme.
Geraldine Doogue
Journalist & Broadcaster
Geraldine Doogue is a Presenter
on ABC Radio National’s ‘Saturday
Extra’ covering Australian politics,
business,
and
international
affairs. She also Hosts ABC’s ‘COMPASS’ on Sunday
nights, covering Religion, Spirituality, Beliefs and
Values. Geraldine has established herself as one of
the most respected and popular personalities on
national television. In 2003, she was recognised with
an Officer in the Order of Australia for services to the
community and media.
Lara Hansen
Technical Manager,
Aged Care Steps
Lara has over 15 years’ experience
in the financial services industry
with a background in education
and technical strategy support
with a particular specialisation in aged care advice.
This includes training forums on the practical business
applications of aged care legislation to aged care
service providers. Lara holds a strong understanding
of the issues that aged care residents face and their
interactions with service providers.
Matt Grudnoff
Senior Economist,
The Australia Institute
Matt is the senior economist at the
Australia Institute. He previously
worked for the Australian Bureau
of Statistics and the Department of Climate Change.
He has written and presented on a wide range of
economic issues. These include mining and fossil
fuel subsidies, coal seam gas, climate change policy,
renewable energy, and budget and tax policy.
Hetty is Founder and CEO of
Bravehearts Inc and is Australia’s
leading
child
protection
advocate. Hetty has been recognised for her
outstanding contributions to child protection with
numerous awards and nominations including most
recently 2015 Queensland Australian of the Year,
Inducted 2015 into Logan’s Wall of Acclaim, and
Awarded in 2014 as Member of the Order of Australia.
Willie Law
Principal, TeleTech Consulting
Willie Law is the Principal for
TeleTech Consulting in Australia.
Formally trained in Systems
Science and Management his
career with the likes of Dell, Monster.com and AIM
has focused him on developing solutions which
help business by integrating core business needs,
technical aspects of systems & process but retain
a singular focus on people needs; specifically the
customer.
Gerard Mansour
Commissioner for Senior
Victorians
Gerard Mansour is a highly
respected
and
passionate
advocate for the needs of older
people. With over 25 years of leadership experience
within the aged and wider community services
sectors, Gerard has contributed significantly to
industry capacity building, policy development and
enhancement of services for older Australians. Gerard
says his key priorities include a focus on quality of
life for seniors, social connections, opportunities for
continuing workforce participation and access to
services for senior Victorians.
Rachel O’Loughin
Chief Operating Officer,
Stellar
Rachel has been with Stellar
since 2001 and has over 20
years’ experience in developing
and leading specialist contact centre solutions.
Her experience spans all aspects of the operation
including solution design, cultural engagement and
development of high performing teams. As Chief
Operating Officer, Rachel is responsible for Stellar’s
Australian contact centre services including My
Aged Care.
CEO, Sir Moses Montefiore
Jewish Home
Robert has held various senior
management positions within
the aged care industry in both
the private and not-for-profit sectors for more than
30 years. During that time, he has developed a broad
insight and knowledge of the aged care industry,
both at an operational and policy level. Robert is
currently the CEO of Montefiore Homes in NSW, a
highly regarded provider of residential care, adult day
care, outreach and associated community services..
Professor Taylor AM is recognised
as one of Australia’s leading
experts in the field of child and
adult sexual violence, family
violence and the criminal justice
response to victim/survivors
and social models of trauma and recovery. In 2012
she was awarded the prestigious Appointment as a
Member of the Order of Australia in recognition of
her outstanding contribution as a researcher, author
and advocate to improve the welfare of children
and women and for her contribution to academic
research.
Mark Schenk
James Wilson
Managing Director, Anecdote
Mark is the Managing Director
of Anecdote Pty Ltd. He left the
Air Force in 1998 after a 20-year
career as a logistics officer and
his foray into the consulting world took a surprising
twist when he stumbled across the incredible
natural power of stories. This led to a major change
of career to focus on discovering how organisations
and leaders can tap into this power. Anecdote was
formed in 2004 with the purpose of helping restore
humanity to the workplace.
Dr Graeme Blackman
OAM
Prof S. Caroline Taylor AM
Robert Orie
Chairman, LASA
Dr Blackman brings LASA
a unique range of skills
and experience from the
charitable, church, philanthropic and commercial
domains. His appointment is a coup for LASA
and strongly underlines our commitment for a
sustainable and best practice services industry for
older Australians. Dr Blackman was awarded the
Medal of the Order of Australia and a Centenary
Medal for services to the pharmaceutical
industry and to the community through a
range of Anglican Church, heritage and welfare
organisations.
Engagement Manager,
Health Direct Australia
James has a broad range of
experience in human service
delivery across all levels of
government – local, state and commonwealth – as
well as experience in the not for profit sector. James’
current role at Healthdirect Australia enables him
to apply my experience in the area of innovation
in health and related services, to ensure access
to essential services is possible across multiple
platforms, including digital and telephony.
Full speaker bios available in the Congress App.
Patrick Reid
CEO, LASA
As our CEO, Patrick is
the driving force behind
translating LASA’s vision - your
vision - for a sustainable age
services into reality. His passion for innovation and
thought leadership is unstoppable and led to the
inaugural InnovAGE festival earlier this year. He
is a member of the Ministerial-appointed Aged
Care Sector Committee and chairs the Aged Care
Workforce Advisory Group.
PANEL SESSIONS
MyAgedCare
Monday 12 October, 10.00am
Respecting & Protecting Older Australians:
Say No to Elder Abuse
Be part of this year’s interactive Q&A session on the
changes introduced to MyAgedCare earlier this year.
LASA bring together a representative panel to discuss
the roll out of the Access Portal with representatives
from the Commonwealth, the groups behind the
website and the telephone service, as well as a
Provider and Consumer.
Tuesday 13 October, 9.25am
Not to
be
missed!
How do we as Providers help people living in dysfunctional settings, understand that
they have choices; that abuse and violence is wrong; and that Providers can assist
people to take the first steps to securing safer living arrangements? Don’t miss this
opportunity to shine the light into a sometimes dark and uncomfortable place and to
say enough is enough.
Facilitator
Facilitator
Panellists
Robert Orie
Geraldine Doogue
Prof S. Caroline Taylor AM Danny Blay
Gerard Mansour
Hetty Johnston AM
Lara Hansen
Panellists
Fiona Buffinton Rachel O’Loughlin James Wilson
Dr Catherine Barrett
11
FEATURED SPEAKERS
Caroline Collins
Judith Fox
Silvia Holcroft
Adamson & Associates
SummitCare Australia
Governance Institute of
Australia
QPS Benchmarking
Cam Ansell
Diana Cooper
Chris Frame
Travis Holland
Ansell Strategic
Austin Health
Bethanie
Holland Thomas &
Associates
Corrinne Armour
David Cox
Sandra Glaister
Glen Hurley
Extraordinary Future
Ansell Strategic
Freedom Aged Care
Allity
Bruce Bailey
Michael Culhane
Louise Greene
Jeremy Jacobs
RSM Bird Cameron
Department of Social
Services
The Ideal Consultancy
Ansell Strategic
Lachlan Baird
Jenny Davis
Maggie Haertsch
Dee Jeffrey
Prime Super
Benetas
Arts Health Institute
PresCare
David Baker
Nicole Devlin
Ronda Held
Deborah Jennings
DPS Publishing
BallyCara
COTA Australia
Thompson Health Care
Rachel Balmanno
Dianne Adamson
Paul Dickson
Patrick Herd
Paul Johnson
Services
Dickson and Dickson
Health Care
Community Business
Australia
BallyCara
Sam Bowen
Dr Sophie Dilworth
Sandra Hills
Kerry Jones
Commonwealth Bank of
Australia
Benetas
TACSI
Tony Bridge
Bridge Advisory Group
Ann Brodie
Sir Moses Montefiore
Jewish Home
RedUse
Rhod Ellis-Jones
Ellis Jones
Paul Brown
John Engeler
Gadens
SummitCare Australia
Robyn Brown
Jessica Fisher
Communio
FCB Workplace Law
Sam Butcher
Matthew Fisher
Authorities Online
Greengate
Amber Cartwright
Kerry Flattley
Ansell Strategic
The Cranlana
Programme
Natasha Chadwick
Synovum Care Group
Professor Graeme
Clark AC
Cochlear
Mandy Collin
12
Sue Edwards
Shelly Fletcher
Feros Care
Lyndell Fogarty
performHR
Robert Fowler
HESTA
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Magalí Kaplan
Laurie Leigh
Julie McStay
Jewish Care Victoria
The Whiddon Group
Hynes Legal
A/Prof William
Silvester
Chris Karagiannis
Matt Linnegar
Lynda O’Grady
Natalie Smith
Benetas
Australian Rural
Leadership Foundation
Aged Care Financing
Authority
NAB Health
Trina Kazi
Anne Livingstone
Pam O’Nions
Ritesh Srivastava
Gilmore Interior Design
ACIITC
Qualitas Consortium
Epictenet
Arthur Koumoukelis
Fabio Maya
Paris Petranis
Helen Steel
Gadens
Sapphire Care
K&L Gates
Shared Value Project
Ann Lafferty
Decision Assist
Murray McDonald
Dr Tanya Petrovich
Steven Strange
Lifeview Residential Care
Duplex
Alzheimer’s Australia
VIC
Health Metrics
Rachel Lane
Ross McDonald
Sabine Phillips
Andrew Sudholz
Aged Care Gurus
Capital Guardians
Russell Kennedy
Japara
Sarah Leaney
Lauren McFarlane
Simon Pordage
Leith Thomas
Australian Institute
of Health and Welfare
Australian Foundation
Investment Company
The Cranlana
Programme
Liam McGuire
Lisa Rollinson
Sandra Thomson
Opaque Multimedia
Brotherhood of St
Laurence
PresCare
Nick Ryan
Catherine Thorpe
Australian Aged Care
Quality Agency
David & Goliath
Consulting
Robert Samuel
Hugh Watson
Grant Thornton
Moores
Anna Santikos
Dan Woods
Sir Moses Montefiore
Jewish Home
RDNS
Heath Shonhan
Rod Young
Bentleys Chartered
Accountants and Business Advisors
Horsley Services
Daniel Lee
Ansell Strategic
2016 International
Program
South Africa
February/March
••••••••••
Switzerland
May
••••••••••
New Zealand
July
Cameron Ziebell
Commonwealth Bank
of Australia
••••••••••
Netherlands/France
September
2016 program NOW OPEN.
Register your interest today!
Full speaker
bios and session
descriptions can
be found on the
Congress App.
For more information visit:
sagetours.com.au
or
Contact Program Manager
Judy Martin:
[email protected]
mobile: 0437 649 672
Studying and
Advancing
Global
Eldercare
Celebrating 10 years in 2016
13
CONGRESS PROGRAM
SUNDAY 11 OCTOBER 2015
11.00–19.00
Registration Open Concourse Area 3, Exhibition Centre
14.10–14.30
Sing For Good Choir Performance
14.30–14.50
Welcome and Introductions – Brett de Hoedt, Congress MC
Welcome to Country Address – Carolyn Briggs, Arweet Yalukit Willum Elder
14.50–15.25
LASA National CEO Update and Official Opening of National Congress – Patrick Reid, CEO, Leading Age Services Australia (LASA)
15.25–16.10
Keynote Presentation: Building a Winning Team
Innovation, Leadership, Resilience and Overcoming Adversity – Alastair Clarkson, Coach, Hawthorn Football Club
PLENARY SESSION 1 Melbourne Room 2, Level 2, Convention Centre
Alastair Clarkson is considered to be one of Hawthorn’s greatest coaches, and one of the best in the AFL. Clarkson’s ability to drive continuous improvement in a
constantly changing and competitive environment has set the benchmark for the way AFL football is coached and played today. Clarkson was appointed in 2005 to
rebuild the Hawthorn Football Club and he was prepared to make tough and necessary changes, like many in in the aged care industry are required to do on a daily
basis. In an extremely competitive industry, winning is the only indicator of success, and so, the club climbed its way back up the ladder to win the 2013 premiership.
In 2014, Clarkson was diagnosed with Guillain-Barre Disease, but the resilient Clarkson returned mid-season and coached Hawthorn to win back to back premierships.
Alastair’s opening keynote presentation will inspire delegates with a clear and motivating message of substance; how we as industry leaders need to continually evolve
and evaluate to overcome challenge and adversity, and in turn, transpire knowledge and experience into a successful winning formula.
16.10–16.55
Keynote Presentation: Live What You Love
A Life Filled with Passion and Purpose – Naomi Simson, Founder, RedBalloon
Sponsored by
The increasing pace of life is no more evident than in our world of aged care. Whether it be at our work or home, time is our most precious asset – we are all given only 24 hours
a day and it is how we choose to spend those precious seconds, minutes, hours, days and weeks that will ultimately determine our sense of wellbeing, or success. Delegates will
be owning their destiny as Naomi shows them how to put significance back into their work, identify and discover their passions, learn about positivity in the challenging world
of aged care and be persistent during ever-changing tough times. When you are faced with having to take on bigger challenges, in actual fact you could be allowing yourself to
experience the joy of deep accomplishment. Committed to making the world a better place, Naomi’s touching presentation will move and inspire, and hold true to aged care
whose dedicated workers must make powerful choices every day in order to live a life that they love, while supporting older Australians to do so also.
16.55–17.00
Welcome Reception Sponsor Address by Stephen Pratt, Prime Super
17.00–19.00
Welcome Reception, Sponsored by Prime Super
Exhibition Bays 11, 12 & 13
MONDAY 12 OCTOBER 2015
07.00–18.30
07.15–08.30
LASA Member Breakfast Session (Optional)
Latest Insights: What’s Happening with Mergers
and Acquisitions
Room
Meeting Room 219, Level 2
Chair
Patrick Reid, Leading Age Services Australia
Trevor Carr, Leading Age Services Australia - Victoria
Paris Petranis, K&L Gates, Tony Bridge, Bridge Advisory Group,
Fabio Maya, Sapphire Care, Sam Bowen, Commonwealth Bank,
Cameron Ziebell, Commonwealth Bank & Andrew Sudholz, Japara
Rhod Ellis-Jones, Ellis-Jones, Helen Steel, Shared Value Project,
Sandra Hills, Benetas, Dan Woods, RDNS Group & Kerry Jones, TACSI
Tickets
available
at the
Registration desk
$40 each
Sponsored by
Merger and acquisition activity has been at unprecedented levels in the aged care
sector in the last 18 months. Aged care providers need to be aware of such activity
and current trends to ensure that they are able to capitalise on any opportunities
(on either the buy or sell side) or, alternatively, best position themselves “to go it
alone”. Join a panel of experienced practitioners comprising: an aged care provider;
a financier; a commercial advisor; and a lawyer, all with extensive experience
specifically in the aged care sector, as they provide a solid basis on current merger
and acquisition activity and what they and their organisations need to do to
ensure they maximise opportunities and are not left behind.
LASA Member Breakfast Session (Optional)
Unleashing Innovation in the CDC Era – Redefining Community
Partnerships to Co-create Services, Grow Revenue and Improve
Outcomes in a CDC Market
Aged care providers have always enjoyed high degrees of trust among clients, family
members and the broader community. Now that consumers are keenly assessing
differences in services and pursuing value for money, providers need to define their
value proposition, community by community. Fortunately, aged care is very much
part of local community identity. Local people want to be asked their opinion; to
co-create tomorrow’s aged services. The best providers are investing in consumer
engagement and insights to find new areas for service delivery, achieving better
outcomes for care recipients and families while diversifying and broadening revenue.
Join Rhod Ellis-Jones and panellists as they share stories from the field and explore
community identity, the role of the aged care provider, the evolving product and
service mix, and approaches to co-design.
PLENARY SESSION 2 Plenary Hall 3, Ground Level, Convention Centre
09.00–09.10
Welcome – Brett de Hoedt, Congress MC
09.10–09.30
Strategic Direction of LASA – Dr Graeme Blackman OAM, Chair, Leading Age Services Australia (LASA)
09.30–9.55
Funding Retirement Incomes; A Better Way Forward – Matt Grudnoff, Senior Economist, The Australia Institute
Matt Grudnoff will discuss how the government funds retirement incomes and aged care. With the change of Prime Minister there is an opportunity for the aged care
sector to consider how funding can be improved including asset testing, the age pension and super tax concessions, as well as how to help people who are asset rich
but income poor to fund their aged care.
9.55–10.55
Submit
questions
to panel via
Congress App
MyAgedCare Q&A Panel
Facilitator: Robert Orie, CEO, Sir Moses Montefiore Jewish Home
Panellists: Fiona Buffinton, Department of Social Services, Rachel O’Loughlin, Stellar & James Wilson, Health Direct Australia
Be part of this year’s interactive Q&A session on the changes introduced to MyAgedCare earlier this year. LASA bring together a representative panel to discuss the roll out of
the access portals with representatives from the Commonwealth, the companies behind the website and the telephone service, as well as a provider and consumer. LASA
have brought this group together to not only to talk about the changes to MyAgedCare but to also give you the opportunity to ask your burning questions and raise your key
concerns.
10.55–11.00
Platinum & Lanyard Sponsor Address by Cam Ansell, Ansell Strategic
11.00–11.30
Morning Tea Exhibition Bays 11, 12 & 13
Please refer to the Congress App or the Program Board located next to the Registration Desk for any Program changes.
14
Don’t miss a demonstration
of The Virtual Forest Project
at the LASA Lounge from
1pm Monday 12 October.
MONDAY 12 OCTOBER 2015 (CONTINUED)
Concurrent Sessions
Co-designed initiative with
Alzheimer’s Australia Vic, Lifeview
Residential Care and Opaque
Multimedia.
Session A5: People are
Session A6: Fresh
our Greatest Assets
Business Thinking
Exhibition Program
Session A1: Next Steps
in the Reform
Session A2: Innovating
Service Models
Session A3: Helping
Older Australians to
Live Well
Session A4: Exit,
Expand or Enhance
Room
Plenary Hall 3, Ground
Meeting Room 220, Lvl 2
Exhibition Stage
Chair
Patrick Reid
LASA
David Cox
Ansell Strategic
Kevin O’Sullivan
Coogee Aged Care
Antony Butcher
MARSH
Beth Cameron
LASA WA
Bliss Care
11.30–12.00
Aged Care Changes –
Where to Next?
Rachel Balmanno
Services
Just Like Home, I Want to
Eat When it Suits Me!
Ann Brodie &
Anna Santikos
Sir Moses Montefiore Jewish
Home
Using Video Game
Technology to Assist Those
Living with Dementia –
The Virtual Forest Project
Ann Lafferty
Lifeview Residential Care
Dr Tanya Petrovich
Alzheimers Australia VIC
Liam McGuire
Opaque Multimedia
Mergers and Acquisitions
in Aged Care
Jeremy Jacobs
Ansell Strategic
Leadership Capability
Framework – Application
and Lessons Learnt
Caroline Collins
SummitCare
Why the Aged Care
Sector Needs to Shift
from a Visual Clean to a
Microbial Clean
Murray McDonald
Duplex
12.00–12.30
ACFA’s Perspective on the
Progress of Reform in the
Aged Care Sector
Lynda O’Grady
Aged Care Financing
Authority (ACFA)
Why Bigger is Not Always
Better
Natasha Chadwick
Synovum Care Group
Superstar 100 Year Old
Dancer Eileen Kramer and
Her Rise to International
Fame
Maggie Haertsch
Joining Forces –
Amalgamations in the
Not-for-Profit sector
Chris Karagiannis
Benetas
Change Your
Conversation - Change
Your Destiny
Dianne Adamson
Adamson & Associates
“Apps” in Aged Care,
Driving Innovation and
Efficiency
Ross McDonald
Capital Guardians
12.30–13.00
Introducing National
Quality Indicators for Aged
Care: Driving Continuous
Improvement and Helping
Consumers Choose a Service
That’s Right for Them
Michael Culhane
Department of Social Services
‘Out of Thin Air’:
The Challenges in
Materialising Abstract
Legislation into a
Meaningful Experience
Magalí Kaplan
JewishCare Victoria
BallyCara – Co-Designing a
Healthy, Happy Life
Paul Johnson &
Nicole Devlin
BallyCara
Alternatives to an
Outright Sale
Paul Brown
Gadens
Psychological Injuries:
Heal the Cracks Early in
your Greatest Asset
Travis Holland
Holland Thomas &
Associates
IT Projects: Co-Designed,
Implemented & Managed
by all Stakeholders
Robert Samuel
Grant Thornton
13.00–14.00
Lunch Exhibition Bays 11, 12 & 13
Concurrent Sessions
Session B1:
Governance for
Evolving Businesses
Session B2 : CoDesigning the Service
Model
Session B3: Financing
the Future Aged Services
Session B4: CoDesigning to Deliver
our Future Workforce
Session B5: Tomorrow’s
Consumer Directed Care
Session B6: Fresh
Business Thinking
Exhibition Program
Room
Exhibition Stage
Chair
Martin Wischer
RDNS
Michael Parsons
Surecom
Geoffrey Campbell
Duesburys Nexia
Bart Moye
HESTA
Paul Carberry
LASA SA
Bliss Care
14.00–14.30
Effective Governance
in a Customer Driven
Marketplace
Patrick Herd
Community Business
Australia
Green-Yellow-Red: Avoiding
a Hospital Bed! A Simple
System for Early Identification
and Management of Clinical
Deterioration in Aged Care
Residents
Dee Jeffrey & Sandra
Thomson, PresCare
Enlisting a Profit Architect
Ensures Sustainability
Bruce Bailey
RSM Bird Cameron
Enterprise Bargaining in
Aged Care: Current Trends,
Opportunities and Impacts
Jessica Fisher
FCB Workplace Law
Glen Hurley
Allity
Impact of Turtle Hunting
on Home Care Packages
Robyn Brown
Communio
Epictenet Addressing How
the Aged Care Industry
Can Lead Business in the
New World of Marketing
Research Big Data
Ritesh Srivastava
Epictenet
14.30–15.00
Challenges &
Opportunities in
Healthcare & Human
Services
Natalie Smith
NAB Health
Hospital, Hotel or Home:
The “Triple H Aged Care
Challenge”!
John Engeler
SummitCare
Resident Choice - What
Influences the RAD/DAP
Decision
Rachel Lane
Aged Care Gurus
Using Lean Thinking
to Build Workforce
Capacity and Capability in
Residential Aged Care
Pam O’Nions
Qualitas Consortium
Thinking Ahead to
Consumer-Directed
Residential Aged Care
Heath Shonhan
Bentleys Chartered
Accountants and Business
Advisors
Innovation, the Future
Tense for Residential Aged
Care
Steven Strange
Health Metrics
15.00–15.30
Tomorrow’s Aged
Services
Sabine Phillips
Russell Kennedy
eVillage, the Innovative
No-Boundary Service
Model
Shelly Fletcher
Feros Care
Planning Successful
Capital Developments
Cam Ansell
Ansell Strategic
Valuing Staff Through
Enterprise Bargaining –
A Co-Design Approach
Catherine Thorpe
David & Goliath Consulting
Partnering for a Successful
Implementation of CDC in
Home Care
Ronda Held
HomeCareToday
Achieving Value and
Efficiencies in Residential
Aged Care through
Strategic Procurement
Hugh Watson
Moores
15.30–16.00
Afternoon Tea Exhibition Bays 11, 12 & 13
16.00–16.05
Platinum Sponsor Address by Mark de la Mare, Sirius Care
16.05–16.55
International Keynote Presentation: Co-Designing the Future of Ageing
The Foundations of Co-Design – Deborah Szebeko, Founder & Creative Director, thinkpublic, UK
Sponsored by
How can co-design help you better understand the needs of your customers in order to improve their experience, whilst innovating and designing services fit for
the ageing population? How can you make the most of this collaborative design-led approach to identify, design, prototype and launch new services and products
quickly and cheaply, whilst building ongoing engagement from both staff and customers. Having won a range of awards including Design Entreprenuer of the Year in
2008, Deborah’s experience and knowledge allows her to share thought provoking case studies from the UK’s design, social innovation and health sectors, providing
practical tools, methods and tips to bring co-design to life in your organisation.
16.55–17.00
Pre-Dinner Drinks Sponsor Address by Tom Enright, Foxtel
17.00–18.00
Pre-Dinner Drinks, Sponsored by Foxtel
Exhibition Bays 11, 12 & 13
18.30–Late
Taste of Melbourne Dinners
Restaurants around the city of Melbourne.
Tickets still available for some restaurants. See registration desk.
15
TUESDAY 13 OCTOBER 2015
06.45–17.00
07.00–08.00
Room
Chair
Patrick Reid, Leading Age Services Australia
Sponsored by
Providing the Gift of Hearing: From Inspiration to Reality – Professor Graeme Clark AC, Cochlear
Today, hundreds of thousands of deaf people worldwide have received a cochlear implant and can now enjoy the gift of sound, thanks to Professor Clark’s relentless
dedication. In his presentation, Professor Clark will outline the development of the cochlear implant and his work as a pioneer of this life changing technology.
08.30–08.40
Welcome – Brett de Hoedt, Congress MC
08.40–09.25
Giving Strategy a Soul – Mark Shenk, Managing Director, Anecdote
Everyone knows it: how important it is to effectively communicate what we are trying to achieve. But what many don’t know is that between 80 and 95% of
organisation’s don’t even know what their strategy is, regardless of how good it may be. This presentation will highlight some of the reasons why communicating
strategy fails and, most importantly, you will see how strategy can be converted into a co-designed story that can be told and retold, so everyone knows what you as
the organisation is trying to achieve.
09.25–10.25
Protecting & Respecting Older Australians: Say No to Elder Abuse Panel
Sponsored by
Facilitator: Geraldine Doogue, Journalist & Broadcaster
Panellists:
Professor S. Caroline Taylor AM, Founder, Children of Phoenix
Danny Blay, Policy Advisor and Trainer, Preventing Family Violence and Violence Against Women and Children
Hetty Johnston AM, Founder and CEO, Bravehearts Inc.
Dr Catherine Barrett, Chief Investigator/Coordinator, Sexual Health and Ageing Program, Australian Research Centre in Sex, Health & Society, La Trobe University
Lara Hansen, Technical Manager, Aged Care Steps
Gerard Mansour, Commissioner for Senior Victorians
Aged care services are an integral part of local community infrastructure and service. The work we do is critically important to the wellbeing of communities and families;
and we do this work in concert with clients and their families. Family Violence comes in many shapes and forms – as an important stakeholder in community wellbeing
and family health, the aged care provider needs to understand how to recognise violence and how to protect and empower the vulnerable – most often older female
members of our community. How do we as Providers help people living in dysfunctional settings, understand that they have choices; that abuse and violence is wrong;
and that Providers can assist people to take the first steps to securing safer living arrangements?
With over 1000 delegates in the room; the frightening statistics are that 1 in 4 women are being abused behind closed doors. This is our opportunity to shine the light
into a sometimes dark and uncomfortable place – to say enough is enough – domestic abuse and violence is not a domestic issue – it is a community issue that needs
to be embraced as an epidemic across Australia the impacts all socioeconomic households and all ages.
10.25–10.30
Congress Gala Dinner Sponsor Address by Neil Saxton, HESTA
10.30–11.00
Morning Tea Exhibition Bays 11, 12 & 13
Concurrent Sessions .
Session C1:
Co‑Designing a New
Order of Culture
Session C2: Marketing
– Best Future Position
Session C3: Enhancing
Clinical Service Models
Room
Chair
Darrell Price
Grant Thornton
Stuart Bicknell
LASA NSW-ACT
Kay Richards
LASA
11.00–11.30
Cultural Curation
and Engagement
Consultation
Dr Sophie Dilworth
A Well Managed Brand:
Your Co-Design Road
Map
Chris Frame
Bethanie
Older Australians – Do
We Really Know What
They Want?
A/Prof William Silvester
Decision Assist
11.30–12.00
Workforce Framework –
Shortfalls in the Industry,
Creating a Sustainable
Career Path to Address
Acceptable Staff Skill Mix
Mandy Collin, Deborah
Jennings & Sarah Leaney
Gateway to Information
Not Growth or Sales
David Baker
DPS Publishing
12.00–12.30
Engaging Leaders and
Teams in the Change
Journey: Co-Creating
Culture Across the
Organisation to Lead
Change that Sticks
Corrinne Armour
Extraordinary Future
Lisa Rollinson
Brotherhood of St Laurence
One Size Doesn’t Fit All
Louise Greene
The Ideal Consultancy
Session C4: Evolution
of Data – Improving
Business
Session C5: Housing
Solutions that go
Beyond 20/20
Session C6: Fresh
Business Thinking
Exhibition Program
Exhibition Stage
Bille Atanasova
LASA Victoria
Barry Ashcroft
LASA QLD
Elissa Coates
Sirius Care
Home Care IT Survey
Anne Livingstone
Aged Care Industry
Information Technology
Council (ACIITC)
The Future is High
Density Integrated Aged
Care and Retirement,
to Provide the
Accommodation and
Care Desired by Older
Australians
Matthew Fisher
Greengate
The Importance of Interior
Design in the Aged Care
Industry
Trina Kazi
Gilmore Interior Design
Equipping Aged Care
Clinicians to Meet the
Palliative Care Needs
of Australia’s Ageing
Population
Diana Cooper
Austin Health
Co-Design your Ideal
Information Product
from the National Aged
Care Data Clearinghouse
Lauren McFarlane
Australian Institute of
Health and Welfare
Integration of Aged Care
and Retirement Villages
- Reforms Push the
Integration
Arthur Koumoukelis
Gadens
HESTA’s Investment
Process and Strategies:
Investment Decisions in
Aged Care
Robert Fowler
HESTA
Reducing Use of
Sedatives (RedUSe)
Sue Edwards
RedUSe
Transforming
Information
Management in Aged
Care to Fully Realise the
Benefits of Big Data in
the Future Delivery of
Services
Jenny Davis
Benetas
Co-Design: Providing
Residential Aged Care in
an Independent Living
Unit: Exploring Novel
Concepts in Aged Care
Julie McStay
Hynes Legal
Presenting a New Age of
Transforming Procurement
via Strategic and Global
Procurement
Paul Dickson
Dickson and Dickson
Health Care
16
Attending the
Gala Dinner?
Ensure you allocate
yourself to a table before
the end of Lunch.
TUESDAY 13 OCTOBER 2015 (CONTINUED)
12.30–14.00
See Table Listing in Exhibition
Long Lunch & Exhibition Prize Announcements Exhibition Bays 11, 12 & 13
PARTNERED Sessions
Partnered Session 1:
Leading the Way
What’s the Right Thing To Do?
Driving Responsible Performance
Data is Destiny – Drive Competitive Advantage
Room
Plenary 3, Ground
Chair
Matt Linnegar, ARLF
Bill Appleby, Jewish Care Victoria
Trevor Carr, LASA Victoria
Cynthia Payne, SummitCare
14.00–15.00
See descriptions
of sessions on the
next page or on
the Congress App.
15.00–15.30
Matt Linnegar
Australian Rural Leadership
Foundation (ARLF)
Sandra Glaister
Freedom Aged Care & Australian
Rural Leadership Program
Scholarship Recipient
Lachlan Baird
Prime Super
Leith Thomas & Kerry Flattley
The Cranlana Programme
Note: This session is limited and only
available to those who previously
registered for it.
Names will be on the door.
Silvia Holcroft
QPS Benchmarking
Nick Ryan
Australian Aged Care Quality Agency
Rod Young
Horsley Services
Lyndell Fogarty
performHR
Laurie Leigh
The Whiddon Group
Judith Fox FGIA
Governance Institute of Australia
Simon Pordage
Australian Foundation Investment
Company Ltd
Sam Butcher
Authorities Online
Afternoon Tea Exhibition Bays 11, 12 & 13
15.30–15.55
Does Size Really Matter? – Willie Law, Principal, APAC, TeleTech Consulting
Big Data is a term we hear more and more in business. Yet the term ’big’ is relative. Consider, if a megabyte of data was the size of a pea then the quantity of consumer
data, available today, would equal the size of earth…that’s big by any standard, and maybe just ‘too’ big for us to comprehend or understand how we can use, deploy
or benefit from. Well, maybe, as we’d all know, size doesn’t matter, it’s just the way you use it.
15.55–16.40
Keynote Presentation: The Future of Aged Care
Cutting Edge Technologies that will Improve Older Australians’ Quality of Life – Shara Evans, CEO, Market Clarity
Sponsored by
Gone are the days of computers that took up an entire room, brick-size mobiles and Walkman stereos, futurist Shara Evans will explore the cutting edge technologies
that will improve the quality of life for our aging population. With ground breaking advancements in augmented reality, ingestible devices, smart homes, 3D printing
of body parts and food, artificial intelligence and robots, Shara paints a picture of how these technologies will evolve over the next 10-years and beyond, where older
Australians’ will harness the power of innovative technology to retain their independence for increasingly longer periods of time.
16.40–16.45
Offical Congress Close – Brett de Hoedt, Congress MC & Patrick Reid, CEO, Leading Age Services Australia (LASA)
18.30–Late
Congress Gala Dinner, Sponsored by HESTA
‘Back to the Future/80’s’
Melbourne Olympic Park Function Centre
Check your Gala Dinner Ticket for maps and directions.
WEDNESDAY 14 OCTOBER 2015
09.00–11.00
Registration Open Foyer 2.7, Level 2, Convention Centre
10.00–16.00
Masterclass 1
Masterclass 2
Masterclass 3
Site Tour 1
Site Tour 2
Room
Meeting Room 215
Meeting Room 217
Meeting Room 218
Depart from front of
Hilton/DFO
Depart from front of
Hilton/DFO
Co-Design in Practice
Deborah Szebeko,
Founder & Creative Director,
thinkpublic, UK
How to Plan Business
Growth Smarter
Louise Greene,
Director, The Ideal
Consultancy
Performance
Enhancement ProMaking the Most of Your
Aged Care Business
David Cox, Daniel Lee &
Amber Cartwright,
Ansell Strategic
Innovation for Wellbeing
Co-Designed & Transformed
Victoria Grange
Southern Cross Care
Dandenong
masterclasses
site tours
Livingstone Gardens
Streeton Park on Yarra
Rathdowne Place
Dandenong Mental
Health Facility
Arcare Keysborough
GROWING
WITH AGE
From the early days as a growing new sector
to the burgeoning industry of today, the story
of aged care is ingrained in our business.
With a national team dedicated to the Aged Care &
Retirement Living industry, we work collaboratively with
our commercial and not-for-profit clients, to build bespoke
Financial solutions.
To find out more, contact David Dixon Hughes,
Health & Aged Care
T 02 8219 8437
E [email protected]
Westpac Institutional Bank is a division of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 (“Westpac”).
1972
Government reforms
to encourage low care
hostel accommodation.
1965
1997
2004
2013
“Living Longer,
Living Better”
Government
reform package.
Government
aged care
subsidies rise,
industry grows.
Aged Care Act
Introduced.
Hogan Review
of Pricing
Arrangements
•
•
•
•
•
17
These are
ticketed events.
MASTERCLASSES & site tours
Please bring your
ticket to access these
optional activities.
The Congress Masterclasses and Site Tours will take place from 10.00am – 4.00pm on Wednesday 14 October 2015
and are not included in registration fees. Both activities include lunch.
Masterclass 1: Co-Design in Practice
Room: Masterclass 2: How to Plan Business Growth Smarter
Room: Masterclass 3: Performance Enhancement Pro-Making the
Room: Meeting Room 215
This hands-on workshop will take two real life user centric challenges faced by organisations in the Facilitator: Deborah Szebeko
Founder & Creative Director, thinkpublic
field or ageing. The session will give participants a chance to learn about a wide range of co-design tools, followed by an opportunity to put them into practice throughout the day, by helping to
creatively tackle and co-create solutions to address the two challenges.
Meeting Room 217
The Australian Government makes its plans for age services based on a 70+ age population. So, Facilitator: Louise Greene
Director, The Ideal Consultancy
with the first wave of baby boomers turning 70 this year, we have seen a significant increase in planning for aged care services and a spotlight has well and truly been placed on the industry.
Louise will model up the top hottest areas for growth in Australia and will also use case studies
to demonstrate examples of how facilities have worked smarter instead of harder by using
demographic data projections.
Most of Your Aged Care Business
Facilitator:
This practical workshop will focus on the elements that contribute most to the success of
businesses in a contemporary aged care environment and detail strategic priorities around
managing growth, relationships with stakeholders and leveraging organisational capabilities to maximise government funding and resident contributions.
SITE Tour 1: Innovation for Wellbeing
Meeting Room 218
Ansell Strategic
David Cox, Head of Operations Strategy
Daniel Lee, Senior Finance Consultant
Amber Cartwright, Finance Consultant
SOLD OUT!
Visit four stand-out Victorian Residential Aged Care Facilities to see the current innovative practices being implemented to
help older Australians live well.
Site Tour 2: Co-Designed & Transformed
SOLD OUT!
Buses for Site
Tours
will leave at 10am sharp
from Hilton/DFO end of
the Convention Centre
Visit three of Victoria’s most transformed developments offering modern luxuries through a co‑designed approach.
marsh.com.au
MANAGING RISK IN
AGED CARE
Marsh understands the vital role that the aged care
industry plays within the community. As the sector
is dynamic and rapidly expanding, it is important to
work with an experienced and trusted adviser who
can help you to cover your assets, your liabilities
and your people.
For more information on how you may benefit from our
services, phone 1800 194 888.
Marsh Pty Ltd (ABN 86 004 651 512, AFSL 238983) is a licensed insurance broker.
18
PARTNERED SESSIONS
Partnered
Sessions
Leading the Way
What’s the Right Thing To Do?
Matt Linnegar, Australian Rural Leadership Foundation (ARLF)
Sandra Glaister, Freedom Aged Care & ARLF Program Scholarship Recipient
Lachlan Baird, Prime Super
Kerry Flattley, The Cranlana Programme
Leith Thomas, The Cranlana Programme
Tuesday
2.00pm–3.00pm
Room: Meeting Room 218, Level 2
Room: Plenary 3, Ground
The Cranlana Programme invites you to examine the issues critical to ethics and
As the aged care sector enters a period of reform and transformation, leaders leadership within the aged care sector. As with last year’s well-received session,
across the industry face complex challenges. More than ever the industry needs this workshop has been designed to stimulate new and adaptive thinking
to provide support, development and capability for its leaders to embrace and among aged care executives and professionals.
shape the future agenda to meet the needs of Australia’s ageing population.
Steered by a Cranlana Programme moderator, participants will consider and debate
This panel session will appeal to both existing leaders and future leaders as the what aged care looks like in a ‘good society’. Through robust discussion they will
grapple with the question: what kind of leader should I be?
panellists discuss:
• Their own leadership stories and how the leadership skills they have learnt has
helped them in their professional and personal lives
• The challenges leaders face in general and the challenges specific to the aged
care industry
• The importance of investing in good people who will become the leaders of
the future.
The Australian Rural Leadership Foundation is a not for profit foundation
dedicated to outstanding regional and rural leadership. It delivers quality
leadership development initiatives to ensure Australia’s regions have a
vibrant future. Its network of over 1000 alumni represent diverse sectors and
communities. Their leadership has an impact from a grass-roots context, to all
levels of business, services and policy.
Over the course of the hour, delegates will experience the Cranlana Programme’s
distinct method of shared inquiry and get a taste of the esteemed week-long
Executive Colloquium.
Established in 1993, The Cranlana Programme provides a forum for business,
government and community leaders to reflect upon key philosophical, ethical
and social issues that are central to the creation of a just, prosperous and
sustainable society in Australia.
Due to the active engagement required, this session is limited to 25 participants.
Sponsored by
Driving Responsible Performance
Data is Destiny – Drive Competitive Advantage
Judith Fox FGIA, Governance Institute of Australia
Sam Butcher, Authorities Online
Simon Pordage, Australian Foundation Investment Company Ltd
Silvia Holcroft, QPS Benchmarking
Rod Young, Horsley Services
Nick Ryan, Australian Aged Care Quality Agency
Lyndell Fogarty, performHR
Laurie Leigh, The Whiddon Group
Management of an organisation by its directors and officers is coming under
greater scrutiny than even before. Regulators, investors, stakeholders and the
community demand transparency and accountability on their stewardship
of the organisation and its performance and prospects. Good governance is
vital to providing such transparency and assists the board to drive responsible
performance with a framework for better decisions made in a more timely
fashion; better information on the risks attached to decisions being understood
sooner; and clearer and more effective accountability for decision making.
Boards that focus on success and sustainability understand the value-add of
governance and do not view it as compliance.
The panel will discuss:
• moving beyond compliance to governance for performance
• the practice of high performing boards in discharging their duties
• leadership in governance to facilitate the strategic objectives of the organisation
• sound risk management to enable knowledgeable risk acceptance to
promote innovation and growth.
Governance Institute of Australia is the only independent professional
association with a sole focus on whole-of-organisation governance. Our
active membership base of more than 7,000 company secretaries, governance
advisers and risk managers ensures that Governance Institute is at the cutting
edge of knowledge of issues and support of sound practice in the continuous
evolution of governance and risk management.
Turning data into information and knowledge is the new competitive
advantage, by using benchmarking data aged care providers will uncover
hidden patterns, unknown correlations, market trends, customer preferences
and other timely information needed to improve clinical quality, optimise care
outcomes and address process efficiencies today. This session will present
how information from within your own services will provide meaningful
current and future insights into ageing and aged care that will help you thrive.
Panellists will discuss these research finding and draw attention to improve
organisational performance for your company. Benchmarking results and
emerging industry trends for the following will be discussed by the panel
experts:
• Care hours to resident care needs;
• Correlation of clinical outcomes;
• The impact of clinical outcomes to Human Resource performance;
• Key Stakeholder Survey findings including Relatives, Residents and Employees.
• Clinical Governance – drivers and structures.
QPS is the largest premier benchmarking and leadership company operating
across Australia and New Zealand. With over 15 years of benchmarking
experience in the clinical, human resource, risk management, stakeholder
experience and key operational areas, QPS Benchmarking provides deep
insights into industry findings and emerging trends that help identify and
predict drivers of success to inform tomorrow’s aged care services.
19
It’s never been easier to manage your
cash and long term funding with FIIG
At FIIG, we build a stronger financial future by providing unparalleled access to fixed income markets.
As Australasia's largest independent fixed income specialists we focus solely on helping investors
and issuers take full advantage of corporate bonds and other fixed income products.
We provide direct ownership, complete transparency and an absolute commitment to service.
FIIG Securities Limited ABN 68 085 661 632 AFS Licence No. 224659 FIIG provides general financial produce advice only.
For a copy of our disclaimer visit fiig.com.au/disclaimer. A corporate bond is not a bank deposit. Corporate bonds have a
greater risk of loss or some or all of an investor’s capital compared to bank deposits.
fiig.com.au | 1800 01 01 81
Prime Super
committed to helping you manage your super obligations
with ease so that you can get on with what matters to you.
Prime Super is an independent
profit-to-members superannuation fund.
To find out how
Prime Super can help you
visit primesuper.com.au
or call 1800 675 839
WE’RE AN
INDUSTRY
SUPER
FUND
Call 1800 675 839 for a Short-Form Product Disclosure Statement. Prime Super (ABN 60 562 335 823, RN 100276) is
a Regulated Superannuation Fund issued by Prime Super Pty Ltd (ABN 81 067 241 016, AFSL 219723, RSE L0000277).
A Place to Call Home S3 (M)
Starts September 27
Home comforts
for your residents
Foxtel’s Aged Care packages can make all the
difference to residents’ wellbeing, providing home
comforts and stimulating debate.
Talk to us at
Stand 89
about our
Platinum
Package
Visit foxtel.com.au/business or call 1300 364 217
Foxtel and some services not available to all buildings. Foxtel marks
are used under licence by Foxtel Management Pty Ltd. M15361
for Business
More people in health and community
services choose HESTA for their super
Supports your industry | Low fees | A history of strong returns
‘MySuper of the Year’
20
H.E.S.T. Australia Ltd ABN 66 006 818 695 AFSL No. 235249, the Trustee of Health Employees Superannuation Trust Australia (HESTA) ABN 64 971 749 321. Product
ratings are only one factor to be considered when making a decision. See hesta.com.au/ratings for more information. Investments may go up or down. Past performance
is not a reliable indicator of future performance. For more information, call 1800 813 327 or visit hesta.com.au for a copy of a Product Disclosure Statement which
should be considered when making a decision about HESTA products.
SOCIAL EVENTS
Don’t miss our enhanced networking program for 2015!
Date: PRIME SUPER WELCOME RECEPTION
Sunday 11 October 2015
Time: 5.00pm–7.00pm
The Welcome Reception officially kicks-off Congress, and provides delegates with an uninterrupted
Venue: Within the Exhibition Hall
networking opportunity, experiencing the latest products and services from our industry suppliers, while
enjoying fantastic local food, wine and entertainment.
Entry: Full Congress Delegates and Exhibitor name badges provide access to the Prime Super Welcome
Reception. Additional tickets can be purchased at the Registration Desk for $100.
FOXTEL PRE-DINNER DRINKS
Date: Unwind after sessions conclude on Monday at the new social function for 2015, giving you an dded Time: opportunity to experience the offerings of the exhibition, network with colleagues over fine wine and be
Venue: entertained by Hobart-based singer/songwriter Zac Henderson.
LASA
Go Wild and let’s party like it’s 1985!
5.00pm–6.00pm
Within the Exhibition Hall
Entry: Full Congress Delegates and Exhibitor name badges provide access to the Foxtel Pre-Dinner Drinks.
Additional tickets can be purchased at the Registration Desk for $80.
HESTA CONGRESS GALA DINNER
Monday 12 October 2015
Date: Tuesday 13 October 2015
Time: 6.30pm–Late
Venue: Melbourne Park Function Regardless of what some may say the 80’s is loved by many. This Centre
year we issue you with the challenge to get Back to the Future! Dress: Think Marty McFly, October 2015 was the date of the future in the iconic 80’s movie, Doc Brown, PacMan, Fluoro, so come your favourite 80’s character and let’s celebrate the Age
Go-Go T-Shirts, Madonna, Services industry in 2015.
Michael Jackson, Prince, Guests of the Congress Gala Dinner will be entertained by Big
Ghostbusters, Ferris Bueller City Beat, a 10-piece show band performing their ‘Stuck in the
and Cyndi Lauper!
80’s’ Show with plenty more ‘Back to the Future’ entertainment
throughout the evening.
Don’t forget to
choose your table
at the dinner!
Entry: Tickets are included in Full Delegate and Exhibitor
Registrations. Additional tickets can be purchased at the
Registration Desk for $180.
See the seating plan in
the exhibition hall.
TASTE OF MELBOURNE
After such positive feedback from attendees in Adelaide, LASA brings you ‘Taste of Melbourne’. Taste of Melbourne provides
delegates a continued networking opportunity in a relaxed setting whilst feasting on local culinary delights and exploring
the premium food and beverage culture that Melbourne is renowned for.
Last minute
tickets available!
If you have already purchased/received a ticket for Taste of Melbourne, see registration desk for directions or information.
See Registration Desk
for more details.
Invitation-only dinners are
proudly sponsored by
Taxi Kitchen
Cumulus Inc ‘Arc One’
Left Bank
$
$
$
Swanston St & Flinders St
Melbourne
P: 03 9654 8808
45 Flinders Lane
Melbourne
P: 03 9650 0589
1 Southbank Boulevard
Southbank
P: 03 9682 4500
85
131
52.50
21
EXHIBITORS
The LASA Congress 2015 Exhibition comprises 150 industry suppliers and partners showcasing
new technologies, resources, products and services that can dramatically enhance your business.
Engage with as many exhibitors as you can, building new relationships and fostering existing ones.
Without the support of our Exhibitors the LASA National Congress wouldn’t be possible!
Equipment, Operations
& Products
Healthcare & Wellbeing
Pod 1 Mobile Dental Clinics
Pod 5
Australia
Pod 8
2 Laundry Solutions Australia
11
3 Barwon Cleaning Supplies
13
6 A Cleaner World
9 Able Health Care
18
10 HUR – For Life Long
21
Strength
12 GripSox
24
15 BUNZL Outsourcing
33
Services
35
16 Eureka LED Lighting
36
17 FILTERFAB
44
19 Aqualogic Laundry
50
Systems
51
20 INS LifeGuard
26 & 27 INVACARE
69
28 & 29 Alphacare
71
30 AE Smith & Spotless
80
34 Nationwide Health & Aged
Care Services
81
39 Access Health
86
40 Advance Design Clothing Co.
42 Australian Hearing
87
48 Australian Clothing
89
Company
90
61 ECTOCARE
92
65 Miele Australia
102
70 Safety & Mobility
106
76 KABA Australia
115
93 Tunstall Healthcare
117 & 118
95, 96 & 97 Ambient Care
119
98 & 99 UNIQUE CARE
104 Meiko Australia Pacific
109 JASOL
110 & 111 Wentworth Aged Care
Furniture
120 Crown Furniture
122 Healthcare Uniforms
Australia
Technology
Finance, Superannuation
& Insurance
Pod 4 TeleTech Consulting
Alzheimer’s Australia VIC
31 HR3
Hospital & Health
32 WFS: A Workforce Software
Creativity Australia
Company
Department of Human
43 TechnologyOne & Health
Services (Aged Care Division)
Metrics
Aged Care Channel (ACC)
52 Oscar Hospitality
National Diabetes Services
59 Manad Plus
Scheme
62 EOS Technologies
MUN Australia
72 Ezitracker
HLS Healthcare
73 AutumnCare
Cater Care Australia
75 Surecom
Simavita
79 Alexys Australia
Asaleo Care – TENA HC
82 iCareHealth
BOC Healthcare
83 Telstra Health
Mercury Group of
Companies
84 carelink+
MPS Australia
85 Leecare Solutions
Ego Pharmaceuticals
91 VCare International
Meditrax – Medication
116 BrainTrainerPlus
Management Specialists
EBOS Healthcare
Aged Care Complaints
Recruitment & Training
Scheme
Catering Industries
Smoothie Bar Warner Institute
Foxtel for Business
Coffee Station McArthur
Webstercare
Pod 6 Clear Access Training
49 Becks Wiggins Stokes
Recruitment
Gloup
55 ARC Training
DoseAid
60 NGA Human Resources
Silver Memories
63 enableHR
Sirius Care
W&L Aged Care Services
Legal & Consulting
Pod 7 David & Goliath Consulting
7 Moores
8 Quality Innovation
Performance (QIP)
22 Provider Assist
46 Simply Legal (Hynes Legal)
54 Creek Solutions & The
Essence Consulting Group
64 & 67 Ansell Strategic
108 Murray Strategic
WIN!
Interact with Exhibitors and scan their QR codes using
our Congress App to be in the running to win 1 of 2
amazing prizes valued at $500!
The winners will be announced, along with individual Exhibitor
Trade Prizes and ‘Best in Show’ Awards during The Long Lunch on
Tuesday 13 October.
22
4 FIIG – The Fixed Income
Experts
14 IMB Ltd
37 NAB Health
41 Mirus Australia
45 ME Bank
47 HESTA
56 Westpac Institutional Bank
66 Zenith Insurance Services
77 Affinity Aged Care
78 Prime Super
88 Gow-Gates Insurance
Brokers
103 Warren Saunders Insurance
Brokers
105 AccessPay
112 Aged Care Gurus
114 Grant Thornton
Residential &
Client Services
Pod 2
Pod 3
1
5
25
38
53
57
58
68
74
94
107
113
121
Woolworths
Decision Assist
Capital Guardians
Vision Food Solutions
eziway Salary Packaging
Home Instead Senior Care
Aged Care Online.com.au
DPS Publishing
annecto - the people
network
Medclean
Health X
Woollam Constructions
Infocus Food Safety
MOA Benchmarking
QPS Benchmarking
FLOOR PLAN
Restrooms
Australia’s
largest
dedicated
age services
exhibition!
Restrooms
29
94
Stage
28
95
27
96
26
97
30
24
33
31
32
23
98
93
99
92
90
34
91
89
35
88
Dining
Hub
22
Catering
Station
21
Catering
Station
39
19
37
103
84
86
40
18
85
38
41
104
83
105
82
81
42
46
43
ge
ar r
Ch Ba
15
Catering
Station
14
44
79
45
78
47
106
77
80
107
C
St off
at ee
io
n
16
102
87
36
20
17
SmoothieBar
25
Catering
Station
76
13
48
12
LASA
Lounge
52
50
74
73
53
111
72
71
70
11
112
54
10
55
9
56
8
P2
7
66
65
59
Networking
Pods
P7
P6
P8
67
115
64
60
62
114
68
P4
P5
113
69
57
58
P3
P1
Catering
Station
61
116
63
6
5
117
2
4
109
110
75
49
51
108
3
118
121
1
122
Entry/Exit
119
120
Entry/Exit
23
LASA EvEntS 2016
Expand your skills and knowledge at LASA events across the country in 2016.
LASA events cater for all segments of the age services industry to provide you with an
opportunity to gain insights from leading experts, understand the age services business
environment and share industry knowledge with your peers.
Be a part of these fantastic networking opportunities in 2016.
21-23 February 2016
26-27 May 2016
23-24 June 2016
Tri-State Conference & Exhibition
Albury, NSW
LASA NSW-ACT State Congress
Pyrmont, NSW
LASA Victoria State Congress
Melbourne, VIC
13-15 April 2016
1-3 June 2016
9-12 October 2016
LASA Q State Conference
Gold Coast, NSW
LASA Q National Service
Integrated Housing Conference
Surfers Paradise, QLD
LASA National Congress
Gold Coast, QLD
Visit LASA Events for further information on all of these events plus more.
www.lasa.asn.au/events
TASMANIA

AGED CARE - LASA National Congress

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