CSR Report 2012 - toyota

Transcription

Contents
Editorial Policy
■ To yo t a A u t o Bo d y P r o fi l e
2
■ To p M essa ge
5
■ Co r p o r a t e P r i n ci p les
7
■ To p i cs
9
In 1999, Toyota Auto Body Co., Ltd. first published an
Environment Report that later became the Environment and
Social Report. In 2010, the report name was changed to CSR
Report, and this is the 14th yearly report that Toyota Auto
■ En v i r o n m en t a l A sp ect s
Body has published.
Fu n dame n tal T h i n k i n g o n th e
En vi ro n me n t
11
In this year’s report, special features of our CSR activity efforts
B u i l di n g a Lo w -C arb o n S o c i e ty
12
B u i l di n g a Re c yc l e -Ori e n te d Society
15
En vi ro n me n tal C o n s e rvati o n and
B u i l di n g a S o c i e ty T h at C o e xists
Wi th Natu re
16
Environmental Management
18
have been organized by theme, and convey our activities in a
more compact, easier to understand format.
Detailed data is available from the main report text for those
interested in learning in more depth about our activities.
We at Toyota Auto Body welcome all opinions concerning this
report and our activities through an electronic survey on the
last page of this report.
■ S o ci a l A sp ect s
C u st ome r Re la t ion s
19
Bu sin e ss Pa r t n e r Re la t io n s
23
C ommu n it y Re la t ion s
25
Employe e R e la t ion s
27
Report Scope and Period of Reporting
Report Scope:
Toyota Auto Body Co., Ltd. and consolidated companies
Period of Reporting:
In principle, this report covers from April 2011 through
March 2012; however, reporting is extended beyond
March 2012 for certain efforts in progress which are
thought to provide a deeper understanding of our
activities.
V e hicle on t he cov e r
Special purpose Hiace
（Toyota Auto Body original: Long, wide 5-door wagon
that seats 10 people and is equipped
with long sliding seats for four people.
Very small electric vehicle“COMS Concept”
(Exhibited at the Tokyo Motor Show 2011)
1
■Toyota Auto Body Profile
Overview
Head Office
100, Kanayama Ichiriyama-cho,
Kariya City, Aichi Prefecture, Japan
Established
August 31, 1945
Representative
President, Takuji Amioka
Paid-in Captal
10.371 billion yen
Total sales
1,627 billion yen
(FY2011 consolidated)
Number of
employees
17,445
(End of March 2011 consolidated)
Manufacturing
facilities
Head Office ／ Fujimatsu Plant
Inabe Plant、Yoshiwara Plant、
Kariya Plant、
Kotobuki New Development Center
Volume of sales
（Billions of yen）
2,000
1,627
Unit sales
742
135
130
1,000
693
119
134
（Thousands of vehicles）
706
667
639
147
123
87
113
165
149
Prius
SUV
241
201
161
178
199 Commercial
Vehicles
236
238
272
225
193
'07
'08
'09
'10
'11
Mini Van
0
'07
'08
'09
'10
Number of employees
'11
（FY）
（People）
20,000
17,445
10,000
0
'07
'08
'09
'10
'11
R e l at e d
Inf or mat i on
Company Name Toyota Auto Body Co., Ltd.
Company Outline
Product Lineup
Main Products
Mini Van
Alphard
Vellfire
Commercial Vehicles / commuter
Hiace
Coaster
Estima
Voxy
SUV
Land Cruiser 200
Noah
Sedan
Land Cruiser 70
Prius
Pickup (Export model)
Special Purpose
Vehicles
Welfare Vehicles (WelCab)
Wheelchair-accessible
Vehicle (Rear Lift type)
Side Lift-up Seat
Vehicle
Wheelchair-accessible
Vehicle (Rear Slope type)
Well Carry
Freezer & Refrigerator
（Special Purpose
vehicle
Friend-Matic Vehicle）
2
Main Business Sites
Production Bases
Development Bases
Head Office/Fujimatsu Plant
Development Center
100, Kanayama Ichiriyama-cho
Kariya City,Aichi Prefecture
Inside Head office / FujimatsuPlant
Main Products
Estima、Estima HV
Voxy、Noah、Prius
Inabe Prant
10,Ichinohara Inabe-cho,Inabe City,
Mie Prefecture
Production Technology Center
Inside Head office / FujimatsuPlant
Main Product
Alphard、Vellfire
Hiace、Regius Ace
Hiace for Europe（Export model）
Yoshiwara Plant
25,Kamifujiike Yoshiwara-cho,
Toyota City, Aichi Prefecture
Main Product
Land Cruiser 200
Lexus LX570（Export model）
Land Cruiser 70（Export model）
Coaster
kotobuki
New development Center
1-36-1, Kotobuki-cho, Toyota City,
Aichi Prefecture
Kariya Plant
2-1,Showa-cho,Kariya City,
Aichi Prefecture
Main Product
Welfare vehicles (Welcab)
Domestic and Overseas Consolidated Subsidiary Companies
Domestic Consolidated Subsidiary Companies / Production Company
Gifu Auto Body Co., Ltd.
（Kakamigahara City, Gifu Pref.）
Ace Industry Co., Ltd.
（Kariya City, Aichi Pref.）
Tokai Utility Motor Co., Ltd.
（Anjyo City, Aich Pref.）
Toyota Body Seiko Co., Ltd.
（Takahama City Aichi Pref.）
Tokai Parts Industry Co., Ltd
3
Domestic Consolidated Subsidiary Companies / Others
TABMEC Co., Ltd.
Inatec Co., Ltd
（Inabe City, Mie Pref.）
Toyota Auto Body R&D Co., Ltd.
Life Service & Security Corporation
（Kirishima City, Kagoshima Pref.）
Life Creation Co., Ltd.
Life Support Co., Ltd.
（Toyota City, Aichi Pref.）
（Anjyo City, Aichi Pref.）
Overseas Consolidated Subsidiary Companies / Production Company
P.T.Sugity Creatives
（Indonesia）
PT.TOYOTA AUTO BODY-TOKAI
EXTRUSION
（Indonesia）
Chun Shyang Shin Yeh
Industry Co., Ltd.
Thai Auto Conversion Co., Ltd.
（Republic of China（Taiwan））
TOYOTA AUTO BODY(MALAYSIA)
SDN. BHD.
（Malaysia）
（Thailand）
Auto Parts Manufacturing
Mississippi Inc.
（U.S.A.）
Overseas Consolidated Subsidiary Companies / Other
Tab Minth Mobility Equipment Co., Ltd.
（China）
Related
Information
Overseas Subsidiary
4
■Top Message
Contributing to Society Through Vehicle Manufacturing
That Satisfies Customer Expectations
Takuji Amioka
President,
Toyota Auto Body Co., Ltd.
The Direction Toyota Auto Body Should Pursue
In the automotive industry, tough competition is spreading to survive by strengthening business and developing
environmental technology in newly emerging markets, which is based on structural changes in the world economy and
heightened environmental awareness on a world scale that includes nations on the rise.
Growth and expansion of Toyota Auto Body in the future will require the ability to swiftly handle changes in these times.
We view the most important management challenge for Toyota Auto Body to be the need to always stand with the
viewpoint of society and our customers and further enhance our environmental technologies in order to build business
bases early that provide products sought after in the market globally.
In calling for our Toyota Auto Body 2020 vision, we are coordinating efforts with Toyota Motor Corporation in “aiming
to be a comprehensive manufacturer from development through production of minivans, commercial vehicles, and
SUVs, and include special purpose vehicles and welfare vehicles.”
Despite exhibiting our strengths in capturing a fixed domestic market share of products as the company most
responsible for the development and production of those products within the Toyota Group, many regions abroad of
expected growth in the future still exist that we have not yet entered.
Approaching such challenges requires Toyota Auto Body to swiftly expand operations in mainly planning and developing
products that meet market needs, and to further strengthen our ability to fulfill this need, from January 2012, Toyota
Auto Body made a new start as a wholly owned subsidiary of Toyota Motor Corporation. We at Toyota Auto Body
acknowledge that fiscal year 2012 is an important year in making the significant step in accelerating toward making our
2020 vision a reality.
Making Full Efforts Toward Global Environmental Conservation
In March 2011, we established and announced our mid-term implementation plan which is our fifth “Toyota Auto Body
Environmental Action Plan.”
Toyota Auto Body activities to be carried out between fiscal years 2011 and 2015 “contribute to sustainable
expansion of society and our planet through providing vehicle manufacturing and products that harmonize with the
global environment.”We have begun efforts toward achieving these activities over this five-year period, and these
activities serve as the starting point of our environmental conservation activities.
In the“Toyota Auto Body Environmental Action Plan”, concerning our environmental activity efforts, we have presented
the framework of three important themes as“A Low-Carbon Society,”
“A Recycle-Oriented Society,”and
“Environmental Conservation and a Society that Coexists With Nature.”
Also in this plan, we are promoting revolutionary vehicle weight reductions and recycle design to meet tougher mid- and
long-term environmental regulations, as well as uniting our efforts to manufacture plants that coexist with our
communities and harmonize with nature.
5
■Top Message
Toyota Auto Body is also making efforts to develop next-generation electric vehicles. In the Tokyo Motor Show held
from November to December in 2011, we exhibited our very small EV concept car“COMS.”
In the very near future, we believe that types of travel will be divided into short distances requiring use of very small EV,
mid-range distances requiring use of PHV, and long distances requiring use of fuel-cell vehicles.
Currently, we are progressing with preparation to deliver at the earliest date our new model COMS to be on the market
domestically around the summer of 2012. We have taken great care in developing COMS as an original Toyota Auto
Body“car.”
Aiming to Expand Welfare-Vehicle Business Globally
Through tremendous efforts Toyota Auto Body is dedicating from development through production and on to selling of
welfare vehicles and devices to provide“comfortable freedom of movement and happiness”to the elderly and even
the mentally and physically challenged, we have captured 70% of the domestic market. In utilizing technologies we
have until now fostered, we are expanding our welfare vehicle business globally to be available to customers abroad in
countries, such as China and the United States, where in the future aging of the population will continue.
As a concrete step toward expanding our welfare vehicle business, in China, we are beginning activities to raise
awareness and spread the Toyota Auto Body name in the welfare vehicle market. In March 2011 we established a joint
venture company Tab Minth Mobility Equipment Co., Ltd. in China which will be responsible for equipping and selling
welfare equipment. Also in 2011, Toyota Auto Body jointly participated with that joint venture company and we were
allowed to provide the torch relay escort vehicle for the China Paralympic Games held in October. Also in the same
year, we exhibited welfare vehicles, such as the Hiace, at the Beijing Welfare Exhibition held in November.
In order to make welfare vehicles and devices of Toyota Auto Body available to customers throughout the world, we are
building our global business base.
It is said that industry is the public institution of society, however, for Toyota Auto Body to be an entity that truly
benefits society, we look to continue providing vehicles expected of us, and we believe in continuing to be a
corporation needed by society.
In order to have everyone understand CSR activity efforts at Toyota Auto Body, we compiled this report and we look
forward to receiving all opinions concerning our efforts.
May 2012
President Amioka standing alongside the Toyota Auto Body original brand“COMS”concept car
(Exhibited at the Tokyo Motor Show 2011)
6
■Corporate Philosophy
Fundamental Principles
(Created in 1995、
revised in 2004)
1. Toyota Auto Body is a corporation that contributes to
building a plentiful society and also gains trust from the
international community, which are both based on open
and fair corporate ethics in harmony with the environment.
2. Toyota Auto Body will provide“fine products”to enrich
our living environment through research and
manufacturing, while placing priority on the customer.
3. Toyota Auto Body will invigorate the organization and its
workers, and also create a corporate climate of creative
power and energy for growth of the enterprise and
happiness of company employees.
CSR Policy
“Contribution Towards Sustainable Development”
Since 2009, Toyota Motor Corporation
and Toyota Auto Body have shared a
CSR policy, which we at Toyota Auto
Body are aiming to share and carry out
with our consolidated subsidiary
companies, support the purpose of
CSR policy with our suppliers, and act
based on this support.
4. Toyota Auto Body will build relationships of trust with our
business partners and make efforts to strengthen
management practices, thereby creating prosperous
coexistence and long-term stable growth.
CSR Policy
CSR Policy
Contribution towards
Sustainable Development
“CSR Policy”
Corporate Governance
Fundamental Thinking
We at Toyota Auto Body, in raising our fundamental principles
of open and fair business activities, look to improve corporate
value through strengthening competition and continuous
business growth, and we also aim to contribute to society which
trusts us. To realize these principles, we place importance on
achieving and strengthening corporate governance and we are
making efforts toward personnel development in constructing a
sound corporate culture and pursuing continuous improvement
of the system that secures proper business execution.
Toyota Auto Body Corporate Governance
Shareholder’s Meeting
Appointment and Oversight
Board of Auditors
Auditing
（From among the
majority of external
Coordination
auditors, one
independent auditor）
Reporting
Board of
Directors
・CSR Commitee
Reporting
・Corporate Ethics Committee
・Product Environment Committee
・Production Environment Committee
Accounting
Audit
Accounting
Auditor
・Social Contribution Committee
Audit
Corporate
Officer
・Central Safety and Health Committee
・Disaster-prevention Committee, etc.
Department
Internal Auditing
Guidance
Reporting
Individual departments
System to Enhance Administrative Transparency
In order to expedite swift decision making in business strategy development and operations, we have introduced an Executive
Member System. In addition, we are fulfilling our social responsibility to enhance administrative transparency by establishing
within Toyota Auto Body various committees, which implement deliberations and monitor the present state of corporate
activities and management methods.
Compliance
Improving Awareness and Thoroughness of Compliance
The“Corporate Ethics Committee”, established as a subordinate CSR committee, Unifies Toyota Auto Body Group corporate action
by ensuring strict observance of ordinances and also implements deliberations and the direction of activities for building sound
corporate culture. In addition, we are making continuous efforts to achieve “Our Promise (Group Action Plan)” in education and
training for our employees to practice thorough compliance.
Toyota Auto Body Group Action Plan
(Issued March, 2005)
Revision and Impact of“ Our Priorities”and Rooting of Activities
In order to establish and more deeply spread“Our Priorities”(2010
revised), which indicates our attitude toward performing daily tasks,
Toyota Auto Body introduced daily announcements from worksite
managers for action to be take, the sending of messages that appear
when a PC is started up, and also holding“Top Management
Discussion Lectures”to communicate the spirit of“Our Priorities”
through actual experiences of our top management.
Establishment of a Corporate Ethics Advisory Service
We at Toyota Auto Body have a system that allows for appropriate handling of matters challenging to consult with superiors
and colleagues concerning labor issues, compliance, and issues of concern. In addition, we have established an external
legal advisory“ Compliance Hotline”.
7
■Corporate Philosophy
Risk Management
Fundamental Thinking
In order to minimize diversified risk, the Toyota Auto Group is making appropriate efforts to reinforce sound risk management
as a part of internal control. In addition, we evaluate and specify risks impacting management and are progressively
establishing preventive measures and initial response measures.
Enhancing Measures for Risks in Confidential Information Management
Toyota Auto Body held a“Confidential Information Management
Seminar”in which by externally contracted instructors implemented
pseudo-incidents and practiced taking action for incidents involving
information leaked and inspection activities on a set for disaster risk
countermeasures and information management. This seminar
coincided with Toyota Group Companies Confidential Information
Management Enhancement Month Activities.
In the discussion-style seminar, externally contracted instructors
provided participants a deeper understanding of the importance of
Information Leak Prevention Seminar by
discussion with an externally contracted instructor
managing confidential information and points to be checked through
subject matter involving incidents of information being leaked.
Training Meeting Held Concerning Internal Controls
In July 2011, an“Internal Control Training Meeting”was held for all division
general managers, Toyota Auto Body executives, and the top management of
consolidated subsidiary companies.
At the training meeting, for“enhancing internal controls and the role of
managers,”the participants were instructed by Megumi Komikado of KPMG, who
introduced past case examples of scandals and actions taken, while also
lectured on responsibilities as managers and the importance of internal controls.
Internal controls training meeting
given my Mr. Komikado of KPMG.
Large-Scale Earthquake Disaster Comprehensive Disaster Measure Training
From fiscal year 2009, we have been conducting comprehensive disaster measure training in unison at all plants
and business sites. This year, however, we conducted comprehensive disaster measure training that included
Gifu Auto Body Co., Ltd., which possesses the same manufacturing Function as Toyota Auto Body plants
involved in comprehensive vehicle manufacturing, and also Toyota Body Seiko Co., Ltd., which is estimated
receive tidal wave damage in a large-scale earthquake disaster.
Below are some examples of this year’s training which involved practical training.
・We recorded distances of employees who would have difficulty returning home who commute over 20
kilometers. On-site drills were conducted for taking action during a disaster.
・High-ground evacuation drills and outdoor meals preparation drills were conducted at Toyota Body
Seiko Co., Ltd. plant located along a coastal area where tsunami damage is expected.
・The first nighttime evacuation drill was conducted at Gifu Auto Body Co., Ltd., which has
comprehensive vehicle manufacturing capabilities.
Toyota Body Seiko Co., Ltd.
Drilling for employees having
difficulty reaching their homes
Outdoor food preparation drills Tsunami damage search
preparation ・ Readying
rescue boats
Gifu Auto Body Co., Ltd.
Nighttime evacuation drills
8
■Topics
Toyota Auto Body entered an agreement to become a wholly owned subsidiary of
Toyota Motor Corporation (January 2012)
Handshake after concluding the agreement
On July 13, 2011, Toyota Auto Body entered an agreement with Toyota Motor
Corporation to become a wholly owned subsidiary in share exchange effective
January 1, 2012.
On the same day, July 13th, a press conference was held and President Amioka
made an ironclad commitment that“with this systemic overhaul, Toyota Auto
Body will carry through our proactive role and responsibility from planning and
development on to production of minivans, commercial vehicles, and SUVs.
Overseas, as part of the Toyota global strategy, we will expand further in
concentrating on Asia and newly emerging countries than in the past.
This is one great step toward the future with our 2020 vision, and with this
opportunity, we will look to further refine our business structure and we desire to
realize this global vision together with Toyota Motor Corporation.
The First Toyota Auto Body Parts Base
in North America (APMM)
Production Started November 2011
Establishment of the joint venture company
Tab Minth Mobility Equipment Co., Ltd.,
which operates selling and equipping welfare
vehicles in China. (May 2011)
APMM Outline
Location / Guntown, Lee County,
Mississippi State, United States
Company established / August 2007
Production capacity / 150,000
vehicles annually
Number of employees / 340
Production items / Vehicle press parts,
welded parts,
resin parts
A production kickoff
ceremony was held on
November 18th, 2011 at
the first Toyota Auto Body
North American parts
Concluding an agreement for purchasing and technical support
（ Minth Chairman 泰 (Qin) and Toyota Auto Body President Amioka）
Cooperation at the China Paralympic Games
(October 2011)
production base, Auto
Parts Manufacturing
Mississippi (APMM).
APMM manufactures parts
for the Corolla such as
bumpers and sheet-metal
parts for the suspension,
Chairman Mizushima’s greeting
speech at the production
kickoff ceremony
which are supplied to
T o y o t a
M o t o r
Manufacturing Mississippi
(TMMMS).
At the 8th China Paralympic Games held in October
2011, in conjunction with our joint venture partner
company Tab Minth Mobility Equipment Co., Ltd., we
loaned our welfare vehicle Hiace to be used as the torch
relay escort vehicle.
9
■Topics
Toyota Auto Body exhibited the very small EV“COMS Concept Car”as a“Kind Car to Humans
and the Earth”at the Tokyo Motor Show 2011 (held from November 30th to December 11th)
P･COM
B･COM
President Amioka explaining the appeal and concept of the COMS
The single-seater EV COMS went on sale in 2000 as an original Toyota Auto Body product that has come to be used
mainly in the delivery business. As the next-generation model COMS concept, both our P・COM, made for personal use,
and the B・COM, equipped with a delivery box for business use, were exhibited at the Tokyo Motor Show 2011.
Men’s Handball Club Wins Its First
All-Japan Championship
The Toyota Auto Body Handball Club won for the first
time at the 63rd All Japan Handball Championships in
December 2011. This is first remarkable achievement for
the club in the 45 years since it was founded.
The Women’s Volleyball Club Won Second
Place at the Emperor’s Cup and Empress’
Cup All-Japan Volleyball Championship
In December 2011, our women’s volleyball team took
second place at the Emperor and Empress’Cup All-Japan
Volleyball Championship. The team defeated last year’s
V League champion to enter the championship for the first
time in three years and triumphantly took second place.
Recognized on Make A Change Day *1
Received The Great East Japan Earthquake
Disaster Special Encouragement Award
After the Great East Japan
Earthquake, Toyota Auto Body
recruited 200 employees to
volunteer, and 20 among them
used evacuation sites in
Rikuzentakata City as a starting
point for 15 days from June to July
and from there provided assistance
to disaster victims for shopping
and moving to temporary housing.
The original assistance activities of
Toyota Auto Body were
recognized and we received the
“Great East Japan Earthquake
Disaster Special Encouragement
Award.”
*1:This one day once a year is a
day for all volunteer and civic
activities occur concurrently
throughout Japan (and
potentially overseas).
At the Aichi Prefectural Citizen’s Competition,
the“Toyota Auto Body Community Support
Team”(Yoshiwara Area Anticrime Patrols Team)
Was Awarded by the Prefectural Governor.
T h e“ T o y o t a A u t o B o d y
Community Support Team”,
formed to perform anticrime
activities in the community,
comprises a team of
approximately 70 volunteers.
The team cooperates with
residents in the area around
our Yoshiwara Plant to
mainly conduct night patrols.
10
■Environmental Aspects
Fundamental Thinking on the Environment
Continuing a Prosperous Society That Offers Ease of Living Into the Future
Toyota Auto Body has continued to develop concrete activities through presenting the Toyota Auto
Body fundamental principle of“Harmony With the Environment”. Upon establishing the“Toyota Auto
Body Environmental Basic Policy”in 1993, we next established our“Toyota Auto Body
Environmental Action Plan”that presented five-year implementation plans.
From FY2011, we began our“5th Toyota Auto Body Environmental Action Plan”and we are
promoting the activities of“A Low-Carbon Society”,“A Recycle-Oriented Society”, and“Building a
Society That Coexists With Nature”as the pillars of our efforts.
Toyota Auto Body Environmental Basic Plan (Established 1993; Revised 2004)
①Contributing to a Prosperous
21st century
In order to contribute to a prosperous
21st century, Toyota Auto Body aims
for growth that harmonizes with the
environment. We are challenging
ourselves to achieve zero emissions
through all areas of our business
activities.
②Pursuing environmental
technology
Toyota Auto Body is pursuing all
potential environmental technologies
and we are making efforts to develop
and establish new technologies that
realize a balance between the
environment and the economic
concerns.
④Coordinating and cooperating
with society
③Self-initiated efforts
Originating with our efforts to
thoroughly perform hazard prevention
and observe legal standards, we have
established self-initiated kaizen plans
based on world-scale environmental
issues, and we continue to promote
such self-initiated efforts.
Beginning from cooperation with
affiliated companies and industries, we
are building cooperation and
coordination with a large sector of
society involved in environmental
conservation that includes the
government and municipalities.
The 5th“Toyota Auto Body Environmental Action Plan”(2011-2015)
Development
and Design
Production
and Logistics
Coordinating
With Society
Environmental
Management
Building a
Low-Carbon Society
Building a
Recycle-Oriented Society
・Develop and promote next-generation
vehicles that use electrical energy
・Develop and commercialize lightweight
technologies that contribute to improving
fuel-efficiency
・Promote further recycle design Improve
part picking Efforts to achieve material
separation and differentiation
・Expand use of recycled materials
・Soundly manage products containing
chemical substances
・Promote the development of technologies
that switch to fewer substances that burden
the environment
・Intensify energy-saving activities and
reduce greenhouse gas emissions volume
・Pursue transport efficiency in logistics
activities and reduce CO 2 emissions
volume
・Reduce emissions substances and
effectively use resources and create
countermeasures that target root causes
for occurrences for improving yields.
・Reduce the volume of packaging materials
used
・Reduce Substances of Concern (SOC) in
production activities
Reduce VOCs through decreasing paint and
cleaning thinner etc. in painting processes
・Invest in building a recycle-oriented
society Promote new businesses
・Implement domestic and overseas forestation
activities
・Promote creating plants that harmonize with
nature and coexist with the community
・Promote and strengthen global consolidated environmental management
・Promote global CO2 management
・Promote further environmental activities coordinated with suppliers
・Actively participate in Toyota Eco-VAS
Building a Society That
Coexists With Nature
・Promote sustainable activities
・Promote sound environmental education
5th“Toyota Auto Body Environmental Action Plan”
11
The Three Important
p
Themes：
RecycleOrientation
Low-Carbon
Coexistence
With Nature
Efforts toward building a low-carbon society
Promotion of the Development of Next-Generation Electric Powered Vehicles,
and Activities That Use Lightweight and Energy-Saving Technologies.
We at Toyota Auto Body position the impact of energy and global warming on humankind and ecological
systems as an important environmental issue of concern. We are making efforts to conserve natural resources,
promote energy savings, and reduce CO2 emissions volume in all stages of vehicle development, design,
manufacturing, and logistics, which includes environmental products (very small EV and fuel cell parts).
Development and Design
Development and Commercialization of Next-Generation Electric Powered Vehicles
The COMS Concept
EV System
The very small EV COMS *1 is a zero-emission eco-car
kind to the earth and humans that offers superior compactness and exceeds in saving energy and resources.
Toyota Auto Body developed a commercially
viable, highly efficient motor to allow the most
effective use of installed electrical energy.
Battery charger
Inverter
Battery
Differential Gears
Motor
*1：The COMS falls under the mini-car category (regular-size vehicle) and is
100V
household outlet
Electricity flow
Electricity recovery (Regenerative braking)
Path of power
considered a bicycle with a motor under the Road Transport Vehicle Act.
The Appeal of the
Product Planning CenterＺＥ
Hisahiko Nishimura
Zero Emissions
Easily recharged at home
Superior Economy
Being a 100% electric
car, emissions of CO2 and
nitrogen oxide is zero.
Recharging in
approximately six hours
is possible by simply
connecting the COMS to
a 100V electrical outlet,
after which it can be
driven approximately 50
kilometers in the city.
Electric power is recovered
by the use of regenerative
braking when slowing, and
the COMS only costs
approximately 2.4 yen per
kilometer. A single, complete
recharge costs approximately
120 yen, calculated at 23
yen per kilowatt hour.
Excellent Drivability and a Comfortable Ride
The COMS for Business Use
Driving in traffic at a 60 kilometer per
hour speed limit, the COMS performs
smoothly at full torque. Excellent
handling safety and four-wheel
independent suspension together
offer a comfortable ride.
The COMS can be fit with a
large delivery box (approximate
370 liter capacity), offering
delivery ability of such items as
milk or pizza.
After first being put on the market 10 years
ago, the COMS has been reborn to be more
stylish and even easier to operate. The
COMS is a next-generation vehicle that links
to creating a new lifestyle with zero emissions
for various users just going on errands or in
daily business.
Providing the COMS to Many More Customers
We at Toyota Auto Body are
aiming to develop this car to be
more affordable with the desire
to have many more customers
enjoy the experience of driving
the COMS.
（Scheduled launch July 2012）
12
RecycleOrientation
The Three Important Themes： Low-Carbon
Coexistence
With Nature
Developing Essential Components for the Very Small EV COMS
Through developing essential components of the very small EV
COMS, such as the inverter attributable to determining
performance, the motor battery recharger, and vehicle ECU, we
at Toyota Auto Body are progressively contributing to the spread
of EV by reducing cost and improving its commercial value.
Inverter
EV・Electronic Parts Development Dept.
Vehicle ECU
Satoshi Kondou
With the thought of commercializing
our technology for our original brand
COMS, we were able to succeed in
improving product strength by cumulative technologies through efforts to
develop essential components.
Differential Gears
Motor
Recharger Unit
Development and Commercialization of Lightweight Technology That
Improves Fuel Efficiency
Fundamental Thinking on Our Efforts
Toyota Auto Body is switching to more lightweight materials (Use of HTSS (High Tensile Strength Steel) 、use of resins) ,
thinner resin parts, highly porous materials, structural efficiency by use of CAE, and optimizing metal sheet thicknesses.
Case Example
Weight Reduction of the Prius α Roof Spoiler
Through flow and hardness analyses of resins and changing to a dot (point) shape from a line for the Vibration
welding of the roof spoiler, we were able to achieve an approximate 25% (roughly 0.5 kilogram) weight reduction in
both the outer and inner thickness of the resin without sacrificing quality.
＜Outer thickness reduction＞
《Fuel Consumption Rate of the Prius》
By changing the vibration welding rib to dots
(points), we achieved a 14% reduction in resin
thickness while minimizing impact to the quality
of external appearance.
Outer thickness was
reduced approximately 14%
Toyota Auto Body achieved the top of its
class in fuel efficiency for hybrid systems
and aerodynamic performance that were
pursued through the multiplier effect of
body shape and weight reductions.
JCO8 Mode Fuel Efficiency
（Survey figures of the Ministry of Land,
Infrastructure, Transport and Tourism）
Point of Vibration adhesion
Inner thickness was
reduced approximately 42%
km/L
40
26.2
Roof spoiler mass
%
100
＜Inner thickness reduction＞
By resin flow and hardness analyses, we achieved
a 42% reduction by optimizing
shape of the inner side of the resin, which does
not impact design aspects.
31.6
30.4
30
20
25%
reduction
75
50
15.8
10
0
Prius
25
0
Previous
Current
Prius
α
Prius
PHV
Vehicle
A
※All S Grade Priuses
※Vehicle A:Gasoline vehicle in the same class
“Environmental Data Incorporated Into Products”
13
RecycleOrientation
Coexistence
With Nature
Production and Logistics
Active Promotion of CO2 Reductions Through Energy-Saving Activities
Toyota Auto Body is promoting detailed operational management of equipment. We are promoting the development of low-emission CO2
production technologies and introducingthe latest energy-saving technologies through refurbishing plants and upgrading equipment.
In fiscal year 2011, we made efforts to introduce new technology for our Inabe Plant waterborne paint equipment and optimization of
setting conditions for individual pieces of production equipment.
Our vehicle sales target was achieved, and despite improvement over the previous year by approximately 2%, total CO2 emissions volume
increased more than planned for reasons such as an increase in the production number of vehicles in the last quarter and increases in
energy consumed for heating during the extremely cold winter.
CO2 Emissions Volume Per Vehicle
Total CO2 Emissions Volume
(Thousand tons-CO2)
※Target scope: Production processes + offices
300
Toyota Auto Body
(kgCO2/vehicle)
350
328
317
∼∼
∼
∼
300
Consolidated
FY2011 target
Consolidated
Consolidated
296
293
284 286
282
250
target
217
201
205
208
200
197
199
280
295
276
200
FY2011
Toyota Auto Body
282
283
279
273
100
Toyota Auto Body
68
66
65
62
58
43
∼
∼
∼
∼
∼
∼∼
0
0
’01
’07
’08
’09
’10
'90
’11 (FY)
'07
'08
'09
'10
'11 (FY)
Case Example
Energy-Saving Technology by a High Efficiency Heat Pump Concurrently Using Hot and Cold Water
We achieved significant energy savings by introducing an air-conditioning system that concurrently uses hot and cold water and
applies a high efficiency heat pump that coincides with switching to waterborne paints for painting vehicles.
Paint air-conditioning system that concurrently uses hot and cold water
Heat pump
Booth air conditioning
Electricity consumed
Cold water
Electric
power
Hot water
Previously hot and cold water were
separately produced and supplied
(Thousand tons CO2)
9% reduction
9.2
Waste heat used to
heat water
Fan
Fan
8.4
Heat added
Base coat (Waterborne paint)
Cooling
Preheating process
Before being
introduced
Clear coat
(0.8 ton
reducion)
After being
introduced
Energy-Saving Technology for Door-Sealer Drying
We achieved energy savings through improving drying efficiency by developing drying equipment using ultraviolet rays that allows
concurrent applying of heat to the metal sheet and heat directly to the sealer. Previously, drying of sealer as a water-resistant
treatment in the door metal sheet joint was done by an anti-flow heat transmission method that used heated wind.
Door sealer drying system (previously used)
Ultraviolet ray drying system (currently used)
Tremendous added heat
energy for anti-flow heat
transfer
Direct drying of the sealer by
heat added with ultraviolet rays
Electric heater
● ●
Electricity consumed
for sealer drying
Index
Ultraviolet ray
reflection cover,
preventing heat from
escaping
45% reduction
Fan
Air supply
Sealer
Sealer
Hot-air drying
(Cross-section of a metal sheet joint)
Prior to
development
After
development
“CO2 Reduction Efforts in Production, Logistics, and Offices (Energy-saving activities etc.)
14
RecycleOrientation
Coexistence
With Nature
Efforts toward building a recycle-oriented society
Reduction of Emissions and Effective Use (Recycling) of Resources
We at Toyota Auto Body acknowledge the limitations of all resources. Accordingly, we are promoting 3R
(Reduce, Reuse, Recycle) and are also promoting effective use of natural resources in vehicle development,
design, and production through ease of dismantlement and recycling.
Promotion of Further Recycle Design
At the vehicle development stage, Toyota Auto Body is making vehicle structures easier to dismantle by using dismantling performance
estimation technologies at the design stage. We are implementing dismantling performance simulation by DA (Digital Assembly).
Instrument panel
Exhaust pipe
We have introduced a design
that ensures space to insert an
oil-pressure cutter to be used to
allow removal of the exhaust
pipe and catalytic converter.
For removal of the instrument
panel, we recommend using a
hoist using a hook.
The setting point of the hook for
effective dismantling is confirmed
by DA.
Oil-pressure cutter
Hoist hook
Oil-pressure cutter
insertion space confirmed
Confirmation of the hoist hook
setting point for dismantlement
Development of Materials That Use Pine Procured By Forest Thinning
Toyota Auto Body is aiming to develop and expand the application of resilient
plant materials that exhibit strong, light, and heat-resistant properties.
We have made practical automotive supply parts for the first time by fusing
together pine, procured by forest thinning, and tree resin.
Introduction of this material on mass-production lines is now under consideration.
Fog lamp bracket
Waste Substance Reductions and Effective Use of Natural Resources
In promoting further effective use of resources, we are promoting development of Technology that allows reuse of resources, and we are making
efforts to reduce external waste substances by setting countermeasures when they arise as in improving yields.
Waste Substance Emissions Volume
(kg/vehicle)
20
Main efforts to reduce waste substances
Target substances:
Incinerated waste substances + buried waste substances + fee return recycle resources
15.4
15
14.9
13.6
13.7
FY 2011
target
13.8
・We introduced equipment which adds heat to reduce water to
optimize operating conditions in the waste water treatment
process for decreasing the volume of contaminated water
created at our Yoshiwara Plant waste water treatment facility.
∼
∼∼
0
’08
’09
’10
“Efforts to Effectively Use Resources in Production Processes”
(Reductions in the volume of packaging materials used and water volume)
’11 (FY)
Case Example
Waste Substance Reduction by Water Separation in Liquid Disposed of in Waterborne Thinner
Disposal liquid recovered from water-base cleaning thinner used in paint spray equipment has until now been treated for recycling by an externally
contracted company. With manufacturers and cooperative industries, we progressed with testing and trials to separate membranes used in, for
example, in water purification to be applied to treatment of paint for liquid disposal. Having established this engineering goal, we introduced a system
in processes on actual production lines that recycles water separated from liquid for disposal in waterborne thinner.
Water-base thinner disposal liquid separation treatment system
Paint spray robot
Cleaning liquid
for disposal
Membrane
separation
Only water passes through 0.4nm
diameter holes in the separation
membrane
Water
〈Previous〉
Cleaning liquid
for disposal
Recovery of cleaning liquid
for disposal
Was treated by an externally
contracted company
Water
Reduction in
waste substance volume
Index
100
40
Water
60%
reduction
Thinner
Concentrated
disposal liquid
(Treated by externally
contracted company)
(Disposal
liquid side)
(Filtered
water side)
Separate water and
in process reuse
Previous
Annual
efficacy estimate
15
The Three Important Themes：
RecycleOrientation
Low-Carbon
Coexistence
With Nature
Efforts toward building environmental conservation and coexistence with nature
Reduction of SOC in Both Products and Vehicle Manufacturing
Toyota Auto Body is coordinating with business partners, such as those handling materials and parts
suppliers to promote a switch to much fewer substances that burden the environment by
understanding the use and evaluating the risk of SOCs in both“products”and“production”for SOCs.
Sound Chemical Management
in Products
Action Status for Chemical Substance Regulations
2000
Measures for Chemical
Substances Regulations
2006
2007
2008
2009
2010
2011
2012
2013
Issued‘00/10
In 2006, Toyota Auto Body completely eliminated the four
European ELV Regulated SOCs(Lead, mercury, cadmium,
hexavalent chrome).
Toyota Auto Body is progressively cooperating with
suppliers and Toyota Motor Corporation to reduce SOCs in
products and achieve global chemical substance
management. By following the chemical substance
regulation European REACH*1 and other regulations, we
are acting to regulate SOCs which are increasing.
We held an explanatory meeting for sound chemical
substance management for our suppliers in April 2012.
European ELV ordered
2014
2015
2020
Target of switch
one year before time limit
‘06
Eliminated
Four substances eliminated
Issued‘07/6
‘15/1
Announced‘11/2
European REACH regulation
1st Approval Required Substances
Six substances decided
Switch time limit
Of the six substances decided,
four were confirmed for vehicle use.
One substance has been switched.
Switches promoted for remaining three
‘15/1
(one substance)
‘15/4
(five substance)
‘15/7
Announced‘12/2
European REACH regulations
2nd Approval Required Substances
Eight substances decided
*1 REACH：Registration,Evaluation,Authorisation and
Restriction of Chemicals
There regulations, through chemical substances,
aim to clarify corporate responsibility for chemical
substance management, along with protection of
the environment and the health of people.
Among the eight substances,
switches promoted for
seven substances
(one substance)
Switch time limits
Expanding prohibited substances
●’12/4
A chemical substance management
explanatory meeting was held
VOC Reduction in Vehicle Cabin Rooms
By re-examining adhesives, processing methods, and
materials that use VOC*2 (Volatile Organic Compounds),
Toyota Auto Body is reducing toluene, xylene, and
formaldehyde in vehicle cabin rooms which volatize from
new interior parts.
Our new models and full model change vehicles (Prius α)
put on the market in fiscal year 2011 are clearing JAMA
(Japan Automobile Manufacturer Association) self-initiated
target.
*2：VOC：Volatile Organic Compounds
VOC Emissions Volume Reduction Activities in Production Processes
In consideration of VOC (Volatile Organic Compounds) emitted from thinner and paint used when painting vehicles, we are promoting gradual
reductions of cleaning thinner and the volume of liquid disposal by switching to water-base paints.
VOC Emissions Volume Per Painted Vehicle Unit Area
(g/m2)
100
100
∼
∼
∼
∼
50
42
40
40
36
35
FY2011 target
33
30
∼
∼
’98
∼
∼∼
0
’07
’
08
’09
’
10
35
Main Efforts to Reduce VOCs
・In fiscal year 2007, we completed the switch to using
water-base paints for our base coat at our Fujimatsu and
Yoshiwara plants.
In fiscal year 2011, we changed equipment to introduce
waterborne paints on the #1 Painting Line at our Inabe Plant.
・The volume of cleaning thinner used was reduced and the
frequency of switching to clean the same color is now proper
・Disposal volume of cleaning thinner was reduced and equipment
was installed that recovers thinner from spray processes
’
11 (FY)
16
The Three Important Themes：
RecycleOrientation
Low-Carbon
Coexistence
With Nature
Efforts toward building environmental conservation and coexistence with nature
Promotion of Manufacturing Plants Created to Harmonize With
Nature and the Communities in Which We Coexist
Humans are a living part of the natural environment of the earth’s air, water, and ecosystems.
We at Toyota Auto Body are aiming to harmonize with nature and coordinate with everyone in
our communities to sustain our global environment.
We established the walking road“Fujimatsu Area Four Seasonal Path of Ponds and
Flowers”*1 around our Head Office/Fujimatsu Plant.
From fiscal year 2009, Toyota Auto Body has been establishing the “Fujimatsu Four Seasonal Path of Pond and Flowers” to allow us to unite with our
community in the area around our Fujimatsu Plant. As we walk along this path around four ponds, this path allows us to experience the natural
environment, study, and learn history. In fiscal year 2011, local elementary and junior-high school students, people in the community, our employees and
families of employees drew pictures on ceramic plates that we installed in the ground along the walking path around the four ponds. In April 2012, we
showed the completed ground-installed pictures by holding a walking event. We are now progressing with a plan to establish a natural environment facility
with the pending name“Ecopark”to serve as the base area of the walking course.
“Fujimatsu Area Four Seasonal Path of Ponds and Flowers”*1 Walking Path
Full circumference:
Approximately 8 kilometers
Walking time required:
Approximately 2 hours
Hanaike Pond
*1：Naming of the walking path was decided in June
2011, after receiving suggestions from employees
and people in the community
“Ecopark Establishment Plan”
Toyota Auto Body plans to have a base that develops into a place for
relaxation and environmental learning for the community by
establishing Biotop (Creature habitat space), a facility to experience
farming, a multi-purpose area, and a footsal competition area.
Minamiike Pond
Ecopark
Farm experience
facility
Manoshiroike Pond
Vegetable
cultivation
Rice
fields
Biotop
Sports zone
Headoffice and
Fujimatsu Plant
Flower garden
Walking path
Employees and families planting
a Camellia hiemalis trees along
the walking path (FY2009)
Multi-purpose area
“Japanese rhinoceros
beetle”Forest
Fukidoike Pond
PE Environment Group
Eiji Kawasumi
Athough some of the pictures were
challenging, people in the
community and employees of Toyota
Auto Body drew nice pictures on
ceramic plates. There are many
pictures of birds from all prefectures,
so please come have a look.
Along all four pond banks, we erected
information signs(FY2010)
Employees volunteered to use
wood from felled forest thinned
trees to repair benches (FY2009)
Walking Path Course Established:
Path-installed plate pictures *2
(FY2011)
[Flowers]
Hanaike
Pond
Fourth-year Fujimatsu Elementary
School students drawing pictures
on ceramic plates
Here’s the
picture I drew!
Path-plate pictures along
the walking course have
separate themes for each
of the four ponds
Path-goers participate in answering
questions at a walking event
Minamiike
Pond
[Birds and flowers of
all prefectures]
Fukidoike
Pond
[Living creatures:
Insects, fish, and birds]
[Vegetables and fruits]
Manoshiroike
Pond
Together with one’s own picture
*2 Facilities established are donated to Kariya City
17
Promotion of Environmental Management for Globalization
Toyota Auto Body is progressively making environmental countermeasures at all stages of development,
design, production, and logistics in positioning management of the environmental efforts as an
important topic for us. We have established a management system coordinated with domestic and
overseas group companies, business partners, and our communities in aiming to achieve top-level
efforts in each area and each country.
Strengthening and Promotion of Consolidated
We are continuously exchanging information on items of our efforts, the introduction
of targets, and countermeasure case examples of our 5th Environmental Action
Plan for all Toyota Auto Body Group companies.
In fiscal year 2011, for our domestic and overseas production companies, we
surveyed the status of environmental efforts and conducted an inspection for
on-site risk of information leaks. We are promoting the planning of kaizen plans for
areas that require improved efforts.
Toyota Auto Body Group Company Efforts
Achieving Environmental Education
Inspection of the management conditions for
separation of oil and water in the underground
pit of the press process (Chun Shyang Shih
Yeh Industry Co., Ltd. : Republic of China
[Taiwan])
The promotion of environmental management requires all of our employees to have
heightened environmental awareness and have the ability to incorporate that
awareness of the environment into their own work. Toyota Auto Body is promoting
the environmental education and environmental enlightenment activities to serve
as the pillar for developing our employees and those of our Toyota Auto Body
Group companies.
Implementation Status of Environmental Education
and Enlightenment Activities
Active Participation in Toyota Eco-VAS
Education of new employees prior to their
postings
Toyota Auto Body, in coordination with Toyota Motor Corporation along with raw
material and parts suppliers, is making efforts in emissions volume reduction activities
to evaluate CO2 emissions volume and atmospheric SOC emissions through the entire
life cycle from vehicle“material production”and“production”to“disposal”.
Promotion of Environmental Management Eco-VAS
in Product Development
Achieving Environmental Information Release
and Mutual Communication
Further enhancement of environmentconsidering design with the introduction of
Eco-VAS from 2005
Toyota Auto Body regularly holds an annual“Community Panel”to which we invite
officials and representatives of local organizations from the communities in the
vicinity of our plants. Panel discussion centers on our efforts for the environment
and our contribution activities. In addition to releasing environmental data relating
to atmospheric emissions and water quality emitted from our plants, those who
attend this meeting take tours of our production lines and we have opinion
exchanges about the environment of those communities.
Active Reporting of Environmental Information
Other Environment-Associated Data
“Further Promotion of Environmental Activities Coordinated
With Our Business Partners”
Community panel discussion under way at
our Head Office/Fujimatsu Plant
“Environmental Accounting”
“Volume of Resources Input and Volume of Substances Discharged in Business Activities”
18
■Social Aspects
Customer Relations
Toyota Auto Body Delivers Fine Quality Products Which
Place Our Customers First
We at Toyota Auto Body are aiming to achieve the world’s finest quality vehicle manufacturing for
customer safety that allows our products to be used with a sense of security. We are incorporating
the voice of the customer in sharing quality as the industry’s lifeline for all Toyota Auto Body Group
companies, which we combine with promoting improvement and accident prevention activities for
assuring customer safety and confidence in our products.
Building in Quality in New Product Development to Assure Customer Confidence and Safety
Efforts to Reflect Worldwide Customer Opinion
The level of expectation worldwide is being further increased with the
diversified needs of our customers. Toyota Auto Body aims to assure the
world’s finest quality in meeting expectations of our customers. For us to
achieve such aims entails knowing beyond ways our customers have used
our products and under what environmental conditions in all regions of the
world through enhancing early information retrieval from customers
worldwide through on-site surveying and overseas assignees. This
information is then reflected in new product design and evaluation.
Surveying in middle-east deserts
（Land Cruiser 200）
Australian user conditions
（Land Cruiser 70）
Toshifumi Umemura
On-Site Survey by Toyota Auto Body Engineers (Mongolia)
of our Vehicle Evaluation & Engineering
Division participated in the on-site survey
In addition to confirming details of customers’ needs, we conducted an
on-site survey in Mongolia, where we have limited data on road
conditions and vehicle use.
Our Land Cruiser 70, used in
mining operations in Mongolia.
In our survey, we confirmed
needs and open opinions of our
customers who use the vehicles
under tough road conditions and
extreme cold. Into the future,
we are working toward further
improved trust in our products.
Frozen road survey
on site in Mongolia.
Improving Quality Through Ease of Vehicle Manufacturing Changes in Activities to Eliminating
Difficult Operations
Toyota Auto Body considers“ease of vehicle manufacturing”to be
Voxy・Noah
Estima
Alphard
Prius ∼
important from the development stage in order to continue stable mass
Land Cruiser 200
production of fine quality vehicles.
Improvement and expanded
From the development stage, those involved in design, production
range with each model change
Introduced to multiple
engineering, production, and supply are working in unison to progress
plants and production
line workers
as we further evolve“Improvement Activities for Difficult Operations”
Early start of activities
(Implemented
from
the design
for each model change.
consideration stage)
Activities to build know-how
Previous packaging layout
(Use of IT and all designers sharing know-how)
Expanding activity scope
(Applied to basic operational tasks of wiring
layout, removal, insertion, setting, and assembly)
All worksite assembly basic operational tasks and
countermeasures and also extraction of difficult operations
by thoroughly examining the actual work
Toyota Auto Body
employee
Supplier
’06
’07
’08
’09
’10 ∼ (FY)
Only dividers used
Improved packaging layout
Meeting to consider
“Improvement Activities
for Difficult Operations”
Packaging conforms to part shape
“Improvement Activities for Difficult Operations”
case example
19
■Social Aspects
Customer Relations
Quality Assurance Efforts in Mass-Production Processes
A challenge requiring a solution
Efforts Aimed to Achieve “Zero” Quality Defects
Toyota Auto Body bases improvement on standard operations,
and we are progressively creating countermeasures to pursue
root causes through inquisitive analysis when quality defects
arise. In addition, we are progressively promoting improvement
on all production lines for potential challenges in
difficult-to-perform operations and other operations as an effort
to improve quality through ease of vehicle manufacturing.
<Repetitively asking“Why? Why? Whi?･･･”>
Essential element
of the challenge
＝Root cause
Enlightenment Activities for Stressing
the Importance of Quality
We continue to stress to all of our employees“Customer First”
and“Quality First”. In addition to holding regular quality lecture
meetings and quality case example exhibit meetings, we are
implementing stratified education on quality.
We are also holding company-wide Jikotei kanketsu (no defects
are passed along to the next process, assuring quality in one’s
own part of the process) activities for achieving awareness
enlightenment and quality improvement in our work through
“determining on the spot whether one’s work is achieving
targeted results”and“not burdening subsequent processes.”
Visitors listen attentively
at a quality lecture meeting
In-company Jikotei kanketsu
case example meeting.
Promotion of Early-Stage Improvement
System and Actions for Recalls
Based on Customer Information
Closely coordinating with Toyota Motor Corporation, Toyota
Auto Body is introducing activities to quickly uncover quality
issues in the vehicle market, immediately resolve any such
issues, and swiftly provide feedback of resulting corrective
changes and improvements.
Toyota Auto Body is promoting measures to prevent
reoccurrence of quality issues in the next line of new products
by having one of our Development Division staff confirm and
make improvements at an early stage for mass-produced
vehicle customer information.
In the event that a defect subject to a recall
is discovered, we place the“customer first”
in swiftly determining appropriate measures to
be taken and addressing important issues by
closely coordinating with Toyota Motor
Corporation.
We are also progressively implementing a
similar system for our unique electric
vehicles, daily living appliances, and our
other products.
Receiving Top Acclaim Internationally
We are progressing in our way of thinking that efforts to achieve
quality assurance at Toyota Auto Body are to be the same for
all our mass-produced vehicles.
As a result of our efforts, the LX570 in the Lexus line produced
at our Yoshiwara Plant was ranked first in the “Large Premium
Cross-Over SUV Segment”, adjusted to referenced figures*, by
customer evaluation in the IQS (Initial Quality Survey evaluation)
of the American company JD Powers.
*Reference figures: Evaluation results are treated as referencing figures
due to less than 100 samples in the survey
■American JD Powers IQS Evaluation
<Large Premium Cross-Over SUV Segment>
Defects and Dissatisfaction
Number of claims/100 vehicles
100
95
91
63
Excellent
Lexus
LX570
Company A
Vehicle A
Company B
Vehicle B
Company C
Vehicle C
(Note: Treated as reference figures due the low sampling numbers of the LX570)
20
■Social Aspects
Customer Relations
A Great Sense of Security Through Our Pursuit of Safety
Based on considerations for safe and reassuring vehicle manufacturing, we at Toyota Auto Body are
aiming to manufacture safe vehicle bodies at the top of their class in all countries by promoting
“collision safety”for minimizing accident injuries and also“preventive safety”development from the
viewpoint of greatly reducing potential accidents. We are developing and assessing vehicle bodies that
offer superior safety performance through actual accident data analysis reflected in occurrences in the
market, which we combine with referencing to regulations in all countries and third-party assessments.
Development and Evaluation of Safe Vehicle Bodies Based on Actual Accident Analysis
Toyota Auto Body is developing and incorporating the concept of Toyota Motor Corporation’s own omni-directional compatibility *1 in order
to pursue pluralistic properties during collisions among vehicles differing in height and weight.
Adding to previously conducted frontal and side-on collisions, we have greatly strengthened the cabin to withstand rear collisions in aiming
to ensure protective performance and safety space.
*1 Assures collision safety performance for lightweight vehicles and considers
achieving mutual safety through reducing damage by heavy vehicles
Side-on collision
Collision Performance Evaluation Words
From the One in Charge
Collision Safety Testing Department
Katsuhiro Naruse
My desire is to develop vehicles bodies
that provide solid construction that
protects our customers and also
considers inflicted damage in the event of
an accident.
My dedication to this work is to hear from
even one person or many,“I’m glad I
was driving this vehicle!”
Frontal collision
Rear-end collision
Vehicle Bodies for Reducing Pedestrian Injuries
To prevent serious injury of
pedestrians, Toyota Auto Body
is using collision-absorbing
construction in our bumpers,
hoods, fenders, and cowls to
lessen impact to the legs and
head of a pedestrian.
Pedestrian Protective Performance Evaluation Words
From the One in Charge
D
C
Indoor Safety Laboratory Department
Takuya Mitsudome
C
B
My daily efforts involve considering how
to protect pedestrians and lessen impact
received from a vehicle in the event of
an accident; not only protection of
vehicle passengers.
A
A Collision-absorbing
bumper construction
B
Collision-absorbing
hood construction
C Collision-absorbing
fender construction
D Collision-absorbing
cowl construction
The LEXUS CT200h Jointly Developed With Toyota Motor Corporation was Awarded the Top-Ranking
“FIVE-STAR AWARD”and“FIRST PRIZE”for JNCAP New Safety Performance Total Assessment.
The CT200h that Toyota Auto Body jointly-developed
with Toyota Motor Corporation received highest-ranking
vehicle“JNCAP FIVE-STAR AWARD”(5★).
Moreover, the CT200h was also awarded the
“JNCAP FIRST PRIZE”for having the highest safest
performance among vehicles assessed.
This is the first time both awards were received for the
CT200h based on the introduction of the New Safety
Performance Total Assessment.
Note) JNCAP : Japan New Car Assessment Program
JNCAP FIRST PRIZE Winner
JNCAP
Five Star Award Winner
“Results of Safe Vehicle Manufacturing Efforts”
21
■Social Aspects
Customer Relations
Aiming to Become a Company Able to Support Comfortable Living of
Our Customers and Contribute to Creating A Better Society Through
Welfare and Special Purpose Vehicles.
Toyota Auto Body is contributing to the“lifestyles”of many with our special purpose vehicles that
meet multiple needs and we are providing“Happiness”and“Freedom of Movement”to many with
our welfare vehicles.
Providing Comfortable Freedom of Movement Also to the Elderly, and Physically
and Mentally Challenged.
Activities for Promoting Our Welfare Products
Toyota Auto Body is Active Around Town
Toyota Auto Body efforts to promote welfare products involve
exhibiting our products at welfare events held throughout Japan,
visiting welfare facilities, and interacting directly with customers.
In low-density populated areas, Toyota Auto Body is taking the place of
public transport to serve as the means to provide daily transport to
people who need to do such things as shop and visit medical facilities.
A welfare product explanation to customers
(International Welfare Device Exhibition 2011)
A Hiace serving as a community bus in Seto City
Our Activities Support Many to Live
A swing-arm lift equipped vehicle capable
of allowing wheelchair users to board the
vehicle without leaving their wheelchairs.
Activities for Promoting Our Special Purpose
Vehicles
Our Activities in Disaster Areas
At our dealerships throughout Japan, we hold training meetings
that use actual vehicles to convey in great detail information to
our customers. In addition, we are making efforts to be able to
answer more questions and hear the opinions of customers
through interactional exchanges.
Tokai Utility Motor Co., Ltd., a wholly owned subsidiary of Toyota Auto
Body, develops and manufactures mobile commercial vehicles that we
used to contribute to relief support efforts by mainly servicing temporary
housing in the Great East Japan Earthquake disaster.
A freezer van being used at a
special purpose vehicle training meeting
(February 2012 in Osaka)
Mobile commercial vehicles being used in the
disaster area of the Great East Japan Earthquake.
Display shelves
in one of the vehicles
Tokai Utility Motor Co., Ltd.
Sales Planning Department
Kouji Yamaguchi
Welfare Product Lineup
Special Purpose Product Lineup
Upon receiving opinions directly from
customers in the earthquake disaster area,
I felt a heightened degree of completion of
our work. Seeing those in the disaster
area being able to shop with a smile gave
me a sense of joy and accomplishment.
22
■Social Aspects
Business Partner Relations
Promotion of Fair and Open Transactions and Realization of Procurement
Activities Aiming for Mutual Prosperous Coexistence Extending From
Mutual Trust With Business Partners
Sharing Mutual Information With Business Partners
Toyota Auto Body is holding a“Procurement Policy Explanatory Meeting”to share
our one year of procurement activities and our way of thinking with all of our
business partners.
In fiscal year 2012, we have been enhancing our efforts aiming to ensure our
competitive strength in areas of quality, cost, and delivery for procurement of
minivans, commercial vehicles, SUVs, special purpose vehicles, and welfare vehicles.
More concretely, we are promoting unified activities to provide satisfying products to
our customers all over the world. We are looking to achieve unified activities through
strengthening coordination with all our business partners in conjunction with
expanding our vehicle business overseas and promoting quality improvement
activities and active cost reduction for each vehicle model change.
In addition, we are presenting certificates of appreciation to those business partners
that achieve annual quality and cost reduction efforts.
In fiscal year 2011 in particular, under severe challenges with disasters gripping
environment with the Great East Japan Earthquake disaster and flooding in Thailand,
we presented certificates of appreciation to 31 (extended number) business partners
for their successful efforts in quality and cost improvement activities.
These developments along with our promotion of fair and open transactions have
resulted in our activities being positively evaluated by our business partners, and this
will be reflected in future procurement activities and education of our activity scope.
President Amioka presenting a Certificate of
Appreciation to express our greatfullness to
our suppliers (Procurement Policy Explanatory Meeting)
Promotion of Activities Aiming for Mutual Prosperous Coexistence With Business Partners
Sharing CSR Policy That Serves as the Basis of Mutual Trust
In our“CSR Policy”, which culminates our function as a company with responsibility to
society, we request sharing of efforts, especially for activity efforts shared with business
partners, and presenting those efforts also to our business partners along with our
progressive refinement in “Supplier CSR Guidelines.”
Transparency of Our Supplier Chain Through Lessons from arthquake
Disaster
As a consequence of the Great East Japan Earthquake and floods in Thailand, the
procurement activities of Toyota Auto Body were greatly affected.
Toyota Auto Body has used such disasters to train for similar future events to work with
business partners to expand from the previous primary supply network for parts and
materials. Toyota Auto Body organized approximately 1000 procurement items that trace
back to the material manufacturers.
Toyota Auto Body is aiming to build a more stable procurement system by progressively
considering measures for handling risks by taking such actions as establishing redundancy
production bases and universal materials.
仕入先ＣＳＲガイドライン
２００９年１０月
Supplier CSR Guidelines
Supplier Chain Status (Image)
Item 1
Item 2
ASSY
S/A
Component
Material
Company A
Company C
Company H
Company ha
Company D
Company J
Company B
・Tracing and organizing materials for the
supply network from primary manufacturers
Company A and Company B
Company E
Company F
Company G
Company ga
23
■Social Aspects
Business Partner Relations
Brainstorming at the Shatai-Kyowakai
The Shatai-Kyowakai, comprising a supplier’s voluntary group of 117
companies, aims to promote activities with the goals of mutual trust and
brainstorming.
Brainstorming Through Working Group Meetings
Member companies belong to all“vehicle part”and“equipment”divisional
meetings, and through holding lecture meetings and visiting outstanding
companies among other various activities, Toyota Auto Body is looking to
deepen insight while achieving brainstorming among members.
In fiscal year 2011, Toyota Auto Body introduced case examples of our efforts
for this year’s important theme of“Safety, Quality, and the Supply Chain”in
managerial issue lecture meetings and division meetings.
Researching Managerial Issues Through Research
Meeting Activities
At vehicle part and equipment working group meetings,
we introduced and shared our efforts with member
companies
Separate from Working Group Activities, we created research meetings with
varying themes that in fiscal year 2011 were “Management”, “Quality”,
and“Cost”for which research meeting activities were carried out.
Related-divisions at Toyota Auto Body also participate in each research group
and we are making efforts for sharing issues and create proposals for
countermeasures through mutual communication by Toyota Auto Body and
member companies.
Individual Company Brainstorming Efforts At Our
“Outstanding Case Example Exhibit Meeting”
Annually at the end of the fiscal year, Toyota Auto Body holds an
“Outstanding Case Example Exhibit Meeting”in which results in fields such
as safety, quality, cost improvement, and technical development are given as
a report on activities. Brainstorming is achieved through many people from
Toyota Auto Body and our member companies who participate and do
research on the efforts of each company.
In fiscal year 2011, 1114 people explored and contributed by participating in
the meeting.
Discussions by group and lectures at our“Quality”
research meeting headed by Toyota Auto Body
managers
Promotion of Environmentally Friendly
Procurement Activities
Revision of our Green Procurement Guideline
Toyota Auto Body wants our business partners to promote and concrete
implementation items for looking to build“A Low-Carbon Society”,“A
Recycle-Oriented Society”, and“A Society That Coexists With Nature”that
we have issued as our“Green Purchasing Guidelines”.
In April 2012, with the establishment of an international legal system
concerning chemical substances and also to take action for developments in
managerial regulations, we issued a revised edition of the “Green
Procurement Guidelines”for which we held an explanatory meeting for our
business partners.
Manager from Toyota Auto Body and member
companies and also many employees participated in
learning from activity examples of each company at
the“Outstanding Case Example Exhibit Meeting”
“Green Purchasing Guideline”
24
■Social Aspects
Community Relations
Active Promotion of Social Contributions as One With Our Communities
In order to fulfill our social responsibility as a “good corporate citizen” in coexisting with our
communities, we are progressing in our social contribution activities through having our employees
participate as volunteers in our communities that center around“the environment”,“social
welfare”, and“our communities”.
In particular, we are making efforts to create a society of means through employee volunteer circle
activities and workplace activities. Additionally, we are continuing our support relief efforts to the
disaster victims and their localities of the Great East Japan Earthquake.
Social Contribution Activities Centering on the Workplace
Toyota Auto Body is promoting unique activities closely connected to our communities by place of business area, which we refer to as a“block”.
Fujimatsu Block
Kariya Block
Inabe Block
Toyota Block
Walking and beautification
unifying the community,
government offices, and industry
Wheelchair cleaning at welfare
facilities
Employees and families
participate in a tree planting
event
Cutting grass and other growth
under an overpass as needed by
the community
Employees Volunteer for“TAB Fureai Club“ Volunteer Organization Circle Activities
Beyond the organizational framework, we are making volunteer activity efforts in which community members gather who share
interests and concerns.
Activities With Our Communities
Dispatching Instructors to Local Junior High
Schools
Toyota Auto Body has a part in educating youths through
dispatching instructors for special courses upon request of
schools to instruct on what is useful in society.
At Fujimatsu Junior High School near our head office, a special
cooking course was taught on visual illusions called
“Benham’s top”. Other than the mechanism for visual
illusions, the use of such visual illusion and innovating was also
explained for making attractive vehicle designs.
Design Division
Design Development
Department
Tsutomu Soyano
Junior high school students
view images of documents
with great interest
Students were pleased with what I
had acquired in my work up to this
point. This was not only a great
experience, but one that led to
improving my own presentation skills.
Community Crime-Prevention Patrols, Community Sports Guidance, and Other Services
In placing importance on interacting with our communities, our
activity efforts aim for coexisting with our communities.
Our“Toyota Auto Body Community Support Team”comprising
approximately 70 people, mainly conducts nighttime
crime-prevention patrols in cooperation with residents around
the Wakazono District near our Yoshiwara Plant.
Our Toyota Auto Body Handball Club and Volleyball Club
Our Yoshiwara Plant
A handball class for junior high
provide sports education for community kids also hold sporting
“Toyota Auto Body Community Support Team” school students in the community
events.
25
■Social Aspects
Community Relations
Forest Maintenance Activities in Each
Production Base Community
Efforts by Toyota Auto Body for forest maintenance near our
production bases ad also environmental education activities
involving our plant employees, families, and community
residents aim to conserve the natural environment of the
community.
In Japan, we advocate the purpose of“Corporate Forest
Creation”for Aichi, the location of our head office. Starting
anew from 2012, seven Toyota Auto Body Group companies
*1 are participating in maintaining 32 hectares of prefectural
forest. In the next three years, we will be carrying out forest
environment surveys, underbrush removal, forest thinning,
and nature viewing among other maintenance activities with
the cooperation of forest volunteer groups.
Toyota Auto Body representatives who
concluded the“Corporate Forest Creation”
Agreement
Ceremony to commemorate the
anniversary of the start of sawing
*1：Toyota Auto Body、Tokai Utility Motor Co., Ltd. ,
Toyota Body Seiko Co., Ltd. , Ace Industry Co., Ltd.,
TABMEC Co., Ltd. , Tokai Parts Industry Co., Ltd. ,
Life Service & Security Corporation
Overseas from 2011, on-site affiliated company P.T. Sugity
Creatives and P.T. Toyota Auto Body-Tokai Extrusion began
a planting activity to rejuvenate a 100 hectare area of
mangrove forest off the coast of nearby Jakarta. Our effort is
to plant one million mangrove trees over a five-year period.
Anniversary in Indonesia for mangrove tree
planting at a site planned for rejuvenation
Great East Japan Earthquake Disaster
Area Support Activities
（Rikuzentakata City in Iwate Prefecture）
＜Disaster Area Shuttle Service＞
・Days of service 15
（June 13 - July 15）
Toyota Auto Body provided free shuttle services by
volunteer employees driving our welfare vehicles to drive
disaster victims, who were forced to live in evacuation
facilities, to go shopping and reach hot springs to bath.
In addition, the introduction of unique activities Toyota Auto
Body swiftly created to assist in disaster area support efforts
received recognition. Toyota Auto Body was awarded with
the Great East Japan Earthquake Special Prize for
Encouragement at the 3rd“Make a CHANGE Day*”.
In Indonesia, Senior Managing Director
Ishiguro(right) and President Ando(center)
of P.T.Sugity Creatives conduct a planting
anniversary.
・Number of users 119
・Number of Volunteers 20
Two welfare vehicles used as shuttles
*“Make a CHANGE Day*” is a day set aside annually
for volunteer and civic activities held concurrently on
that day throughout Japan and possibly overseas.
Award ceremony and anniversary plaque
Typhoon No.12 Recovery Support Activities
(Mie Prefecture Kiho-cho)
On two days, September 16th and 22nd, 25 Toyota Auto
Body employees volunteered for to assist in typhoon
recovery work in Mie Prefecture, where one of our
production bases is located. Volunteer assisted recovery
efforts in Kiho-cyo, which suffered especially heavy
damage from the typhoon.
Removing mud from under floors
Removing mud from irrigation channels
26
■Social Aspects
Employee Relations
Promotion of a“Safe and Comfortable Workplace”As Dialog
Activities for Mutual Enlightenment
We at Toyota Auto Body are promoting activities to achieve zero accidents from occurring in our plant
facilities for all business partner operations concerning non-workday plant visiting construction workers and
truck cargo delivery and handling.
All Employees Pledge Zero Accidents
At our company-wide Safety Rally held in July, Toyota
Auto Body executives, department and sectional
managers, and top management of our affiliated
companies together pledged in chorus to make efforts
to have no accidents by having all members practice
their central role in safety activities for the slogan of
“Understanding and Observance of Safety Rules”.
Company-wide Safety Rally
Time Dedicated to Safety and
Safe Leader Meeting Activities
Daily, Toyota Auto Body is promoting activities to
generate real opinions from plant operating staff and
also opinions concerning their observations and
guidance during time specifically put aside for safety by
managers and supervisors.
We are promoting participatory activities for all plant
operating staff that centers on the operators. We
created a safety leader (operator) meeting for each
section and a danger-prediction contest among other
activities aimed to improve safety awareness and
achieve dialog with our plant operating staff.
A forklift operation danger prediction contest
through the Safety Leader Meeting
Near-Miss Experience Activities for
Office and Technical Staff
From our belief in the importance of sensing fear in
predicting danger, we conducted new safety
experience education in 2011 for approximately
1500 office and technical staff in addition to
education conducted previously for technical
worksites.
“Oh, I was going
to fall over!”
Experiencing slippage
Movement set forward the
instant foot contact is made
Activities for Zero Accidents in
Our Facilities for Non-Working Day
Construction Work and Truck Cargo
Delivery and Handling
Based on the desire for zero accidents in our
facilities relating to shipping, we are promoting
activities to improve safety management which
we coordinate with externally contracted
construction workers and shipping agents.
A Construction Safety Motivation Meeting Brainstorming Activities at a Shipping
prior to a long holiday
Safety Research Meeting
(Pledging zero accidents in unison)
（Results Announcement Meeting）
“Safety and Health Basic Policy”
“Labor Accident Occurrence Status”
27
■Social Aspects
Employee Relations
Aiming for Both Physical and Mental Health of Employees
Toyota Auto Body considers the health of our employees the most important asset for
both individuals and our company. In order to become a company with healthy
employees, we are making efforts to have each and every employee improve and acquire
sustainable healthy living habits.
Health Condition Confirmation and Guidance
Contents
Based on the Industrial Safety and Health Act in Japan,
we are implementing all kinds of diagnostic health checks.
For employees diagnosed with an abnormal medical
condition, we are providing individual guidance and
consultation from physicians at our in-company infirmary.
Health Festa
(Labor-management collaboration)
Immediate Handling of Employee Anxiety
Toyota Auto Body promotes improving the degree of mental
health of our employees by providing immediate attention to
employees who consult on a number of points with a posted
clinical psychotherapist.
Fujimatsu
Lecture meetings
and
exhibit meetings
Inabe
Mental Health Tips
February 15, 2012
Health Promotion Center
Mental Health Promotion G
No.14
Loosen body strain and stabilize one’s mind
During winter, reduced body movement and not being upbeat result more easily.
Maintaining mental stability in such a case can be done by moving one’s body.
This is effective, so please try it.
1.Normal form
On the 15th of every month, Toyota Auto Body uploads health
tips in which we present enlightening activities and also introduce
mental health activities for awareness and simple stress relief
methods that can be done by oneself.
Guidance for Improving Living Habits
Yoshiwara
Health awareness is raised by
offering various determiners of
employee health, such as
living habit checks and
gauging blood vessel age.
Raising Health Awareness
We are promoting motivation for employees to realize self-initiated
awareness of health, whereby we set October as Labor Health
Month. At each of our plants during that month, lectures and
exhibits were held on mental health and the prevention of
metabolic syndrome.
Health Month
It hurts a little
Open your legs, keeping your body
sitting straight, place your ankles
While keeping your upper body
straight, bend at the waist and fall
Take out the tension from your entire
body and just stay in that position,
In collaboration with the Health Insurance
slowly feeling your body stretch
perpendicularly flat to the floor
toward the floor
Association, we are making efforts to
Introduction of simple stress relief methods
provide guidance for employees to improve
one can do along“Mental Health Tips”
their living habits through such as
e m p h a s i z i n g e a t i n g w e l l a n d g e t t i n g Number of Employees Receiving Living Habit Improvement Guidance
of
sufficient exercise to counter metabolic （Number
（Cumulative: 8,680 employees）
employees）
syndrome.
10,000
2,837
For employees over 35 years old who are
7,500
2,198
diagnosed with metabolic syndrome, we are
5,000
3,645
providing individualized guidance by a
2,500
health nurse for a period of six months to
improve their living habits.
0
Receiving individualized
FY‘09
FY‘10
FY‘11
metabolic syndrome guidance
Stop-Smoking Support Activities
Toyota Auto Body is calling for employees to
s t o p s m o k i n g b y e s t a b l i s h i n g a Resulting Number of Employees Who Quit Smoking
of
（Cumulative: 479 employees）
company-wide concurrent effort on our Stop （Number
employees）
Previous smoker who
141
500
Smoking Day on the 22nd of each month as
kicked the habit
our challenge to have smokers kick the habit.
300
Management Planning
In collaboration with the Health Insurance
Division
250
Association, Toyota Auto Body is promoting
Katsumi Yamamoto
activities to have even one among many of
38
My desire to do my work increased
our employees be able to stop smoking
0
FY‘09
FY‘10
FY‘11
further after quitting smoking
through receiving stop-smoking treatment at
our in-company infirmaries.
28
■Social Aspects
Employee Relations
“Personnel Development and Career Support”Aims to Achieve
Self-Realization Through Work and Exhibit Individual Employee Creativity
We at Toyota Auto Body are making continuous efforts toward developing “independent
human resources”capable of independent action and individual thought in building a
system of personnel development from a mid- to long-term view.
Fundamental Thinking on Personnel Development
Career Support Program (CSP)
Development
Evaluation and
thorough assessment
Development plan
and tools presented
Development
measures
Evaluation and
thorough assessment
Discuss settling
on plans and
motivation
Support・OJT
Feedback
and motivation
Personal effort
Growth and
achivement of
one’s goals
Company
Provide a place and
tools for planned
development
Necessary ability
and a clear standard
Supervisor
Development Plan
Speaking with employees,
motivation and support
through guidance
Clearly indicate and
making correct
decisions
Individuals
For each and every employee at Toyota Auto
Body, we consider the importance of achieving
self-realization through one’s work and exhibiting
creativity.
In order to achieve such, we are promoting
individual development through building“Career
Support Program”as a system for developing
personnel over the mid- to long-term. This
program unifies the individual employee, the
company, and the person managing with the aim
to achieve developing“independent human
resources”capable of independent action and
individual thought.
Noticing what should
be done combined
with an effort and
attitude to grow
Being aware of what
should be done
Achieving Global Human Resources
Expansion of overseas business for all of the Toyota Auto Body
Group, we are making efforts to achieve global human
resources.
From fiscal year 2011, we achieved coordination with affiliated
overseas companies and introduced a job assignment system
with the primary purpose of training our personnel.
Our aim is to toughen our assignees to the challenge of
completing work on their own and also improve their practical
language skills while experiencing a different culture.
Also, from overseas affiliate companies, we are receiving
trainees, to whom we are providing practical training in Japan so
that they may develop into our core managers and supervisors
in the future.
Clarifying
of one’
s
goals
Create a plan
for personal
development
On assignment in the United States from our
Human Resources Division
Kazuhiro Kito
All day long every day it’s an uphill battle being
immersed and in English, but recently, I’ve slowly
come to be able to understand English directly
without first translating back into Japanese.
Enhancing Specialized Education for Vehicle
Development and Production Engineering
Toyota Auto Body is providing education to allow
employees to achieve cutting-edge technical
developments through building an education
system in each area of vehicle development and
production engineering.
Especially for young employees, we are aiming
for earlier capability to our efforts through
heightened understanding by combining the
education, underlying mechanisms, and theory
learned in coursework through an on-site, hands Specialized developmental engineering
basic technical education
on approach to manufacturing and“vehicle
assembly operations”experienced directly.
Practical education of overseas affiliate
company trainees
Specialized production engineering
basic technical education
29
■Social Aspects
Employee Relations
Education for Professional Monozukuri (Manufacturing)
Our customers should have a security and trust us to build in quality in our
manufacturing, and our efforts extend to skill acquisition training and education that
continues through mid-management ranks after employees enter Toyota Auto Body
in order to enhance our strength in monozukuri.
Entry-Level Employee Education
Toyota Auto Body provides“Fundamental Skill and Knowledge Education”provided
by our dedicated trainers. We are aiming at an early stage to develop and train
employees around which our worksites will center in the future. Training is being
provided for entry in our“High-Level Skill Transfer (National Skill Olympics)”.
National Skill Olympics FY2011
(Automotive Sheet-Metal Worker)
Mid-Level Engineer Education (Skill Acquisition Training)
Toyota Auto Body is providing“Skill and
Knowledge Education”taught by our dedicated
trainers for eight types of skill qualification that
include press, body, painting, injection molding,
assembly, and maintenance.
In maintenance related work, we are providing
educational training in transport control and
robotics to enhance further productivity and allow
swift action to be taken in maintain our more
complex, sophisticated facilities in recent years.
In addition, we are implementing“Skill
Qualification” and holding a “Skill Competition”
as a place to confirm results of one’ s own efforts
which is leading to improved knowledge and skill
and also the motivation to challenge oneself.
Skill Competition Automotive Body
Worker Handwork skill
Skill Competition Maintenance Worker
Robot teaching skill
The Skill Competition Painting Worker Outstanding Award (High Skill Level 3) award winner
Fujimatsu Plant Painting Section
Yoshikazu Hatakeyama
In our long years of devotion to manufacturing, certain
skilled workers have been selected to receive the“Aichi
Master Craft Worker”and“Mie Master Craft Worker”
awards. These awards have, in turn, increased the
motivation of our employees.
(In FY2011, award recipients numbered three in Aichi
Prefecture and one in Mie Prefecture)
I have to think on my own to improve my
skill with trial and error being essential.
The competition lets one know one’s
own level and leads to higher motivation.
Furthering Worksite Kaizen Efforts
（ QC Circle Activities ）
Through QC circle activities, Toyota Auto Body is aiming
to contribute to society and improve customer satisfaction
through creating workplaces a positive, active place that
are energetic while also allowing one to have a sense of
achievement and grow. From 2010, we gave the name
“Toyota Auto Body Group QC Circle Competition”to a
competition in which domestic and overseas group
companies were able to participate, and this competition
served as a place to“learn and grow together.”
In fiscal year 2011, with a base of 533 circle activities, a
competition was held among all Toyota Auto Body
companies were invited to compete by plant for the
themes of “Circle Activities”, “Managers and
Supervisors”, and“Domestic and Overseas
Companies”. Outstanding awards were selected and the
top three circles for circle kaizen will compete in the
All-Japan Invitational Competition.
Progress in performing kaizen for that which is
considered“tough”from the viewpoint of females.
First steps of the freshly-created Sunshine-Circle
Fujimatsu Plant Automotive Body Logistics Section
Sunshine-Circle
Sunshine-Circle priorities
Personnel Development
Sharing“individual”growth and inspiration
and having all of us grow together
Announcer: Kaede Nagano
QC Circle Kaizen announcement being made
Externally Held Competition Announcement
Results (All-Japan Invitational QC Competition)
In fiscal year 2011, Toyota Auto Body received 15
outstanding awards at the QC Competition held
outside Toyota Auto Body. Of particular interest is
that two circles concurrently received the
“Director’s Award First Prize”at the All-Japan
Invitational Competition.
First Prize awarded to the
First Prize awarded to the
Garasuya-Circle
Zero-Circle
Fujimatsu Plant Assembly Division （Inabe Plant Painting Division）
“QC
Circle Activities”
30
■Social Aspects
Employee Relations
Promoting a Sense of Unity and Harmonious Worksites
That Support Individual Employee Happiness
In order to create harmonious workplace culture, we are looking to achieve“making worksites
healthy and energetic,”
“enliven communication,”and“promote a sense of unity as a company”
through major and minor efforts and events throughout the company down to the unit of the
worksite while receiving cooperation of labor-management.
A Place for Mutual Communication
C (Communication) Meetings
As a way to invigorate our worksites and promote
communication throughout our company, we have C
Meetings. Held once a month for one hour, these
meetings serve as a place for opinion exchanges on
individual worksite themes such as compliance, safety,
and human rights. Through these C Meetings, we aim
to promote the custom of having all participants be able
to share views on any subject while going beyond
workplace barriers between management and
subordinates as well as between colleagues.
C Meeting in progress
Production Engineering Division
making a Hina dolls for exhibit
Planning Events to Invigorate Individual Worksites
Toyota Auto Body is promoting self-initiated activities
for each division with the aim to create a more pleasant
and energetic workplace. At the change of each
season, events and sporting competitions between
worksites, along with holding worksite tours for families,
whereby each division uses their creativity, we aim to
have these efforts enliven communication for families to
experience worksite from all angles.
Development Division Station
Relay Competition
Families taking tours of offices
Achieving Communication Outside of Work
Once a year each place of work in our companies holds
their own festival as a place for employees, their
families, and residents in our communities to interact. At
the festival events, booths and attractions are set up by
employees with a spirit of rivalry that serves to deepen
good relations and help to create a opportunity to relate
to one another.
In addition, at sporting events of each sports club for
handball, volleyball, and triathlons, we achieve the
nurturing of a unified workplace spirit through rooting for
our teams and athletes from their respective places of
work in the company.
Happy Festa (Head Office Fujimatsu Plant area)
All-Japan Handball Championship
Rooting supporters
31
■Social Aspects
Employee Relations
Creating An Easy to Work Environment and Awareness
for Being Good Citizens
Toyota Auto Body is working toward creating awareness for being good citizens and company
employees through our deepening human rights awareness and our extensive efforts for traffic
safety awareness.
For Being Good Citizens
Deepening Human Rights Awareness
In looking toward realizing“Respect of individuals”, in each place
of work in our companies, we are implementing enlightenment
activities and providing human rights education for new
employees and managerial staff. In addition, our efforts to resolve
human rights issues involve participating in training and
education at external organizations and also the“Aichi Human
Rights Enlightenment Corporate Liaison Meeting”with the aim
to develop leadership in our employees for in-company human
rights enlightenment activities.
Through having our employees brainstorm their perception of
human rights, we are taking up established human rights
infringement events in daily company life in which our
in-company instruction examines such issues as sexual
harassment and power harassment.
Concerning the promoting of those physically and mentally
challenged participating in society, we are implementing effort to
deepen mutual understanding between society and those
physically and mentally challenged by not only achieving the
legal employment quota, but also holding sign language courses.
In-company human rights education
Social welfare class sign language
course
Our Extensive Efforts for Traffic Safety
As an automobile manufacturer, we place great emphasis on
efforts to create traffic safety awareness among employees. In
implementing activities to continuously further enlighten
employees for traffic safety, we hold donation activities and
patrolling to spread awareness by employees. Other activities
involve checks and guidance for correct driving of young
drivers, as well as lecture meetings and meetings for showing
videos of three unacceptable ways of driving to be abolished.
Traffic safety patrols to spread
awareness
Words posted pledging traffic
safety
Creating an Environment That Supports Diverse Ways of Working
Achieving Child Raising Support
Toyota Auto Body has introduced a“Maternal Leave System”
for female employees as a way to protect their motherhood and
work during their maternity period. In addition, we are working
to achieve a work life balance that considers going beyond
established law by making it possible to balance working
methods and work times at each stage of pregnancy, childbirth,
and child rearing.
During efforts to change work days throughout our industry to
Mutual Day Care Facility
standardize use of electricity volume in 2011, Toyota Auto “Tacchi-chi House Fujimatsu”
Body provided subsidies for the increases in mutual day care
facility fees arising from changes in working days and work on
holidays.
“Support for Pregnancy through Childbirth and Child Rearing”
32
Please share your opinions and anything that you
think is needed concerning this report
A survey can be found in our website at the address below
(Also found in the top page of the CSR Report website)
https://www.toyota-body.co.jp/english/csr/contacts/enquete2012.html
Publishing
Head Office
Toyota Auto Body Co., Ltd.
100, Kanayama Ichiriyama-cho, Kariya City, Aichi Prefecture 448-8666
TEL: +81-566ｰ36ｰ2121
Inquires
Corporate Planning Division
TEL: +81-566ｰ36ｰ7510 FAX: +81-566ｰ36ｰ9113
E-mail [email protected]
Publishing Date
June 2012（Next publishing scheduled for summer 2013）
http://www.toyota-body.co.jp/english/

CSR Report 2012 - toyota

Transcription

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