Nature and Nurture
Transcription
Nature and Nurture
Nature and Nurture Dean Lea Tupelo Group, LLC Learning Session V October 5–7, 2005 Baltimore, MD Reduce Waiting & No-Shows • Increase Admissions & Continuation www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 1 This I Believe National Public Radio “In all of us there is a story that shapes who we are and what we believe.” —Edward R. Murrow 2 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation A Balance Between Nature and Nurture “We’ve been seduced into asking the wrong question by those who hope that the social order they want is inborn, or those who hope they can write the one they want on our uniquely long human childhood.” 3 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation In 1925, John Watson asked us to… “Give me a dozen healthy infants, well-informed, and my own specified world to bring them up in and I’ll guarantee to take any type of specialist I might select – doctor, lawyer, artist, merchant-chief, and yes, even beggar-man and thief, regardless of his talents, penchants, tendencies, and abilities, vocations, and race of his ancestors.” 4 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Prospero on Caliban: “A devil, a born devil, on whose nature Nurture can never stick, on whom my pains Humanely taken, all, all lost, quite lost…” —The Tempest, IV, I, 188-190 William Shakespeare 5 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Retention What’s the major reason employees are looking to leave their present position? A. Getting away from a failing company. B. For more total (including incentive and bonus) money. C. Lack of career growth and development, often blocked by a bad boss. D. More suited geography or better location. E. For a better fit with their skills—discovering and banking on their strengths. Source: 100 Things You Need to Know: Best People Practices for Managers and HR. 2004. R. Eichinger, M. Lombardo, D. Ulbrich 6 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation How Environment Shapes Traits • • • • • • • • Quality and quantity of language the child is exposed to Amount of play Express affection Availability of toys The presence of parents The presence of other children The natural expression of emotion in the household Intellectual expectations (riddles, questions, problemsolving, etc.) • Control/limits/discipline—e.g., too many toys or too few toys 7 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Which Traits are Inherited? • • • • • • Leadership Imagination Aggressiveness Autism Weakness of will Person vs. object orientation • Susceptibility to addiction • Vulnerability to stress • Traditionalism • • • • • • • • • • Shyness Obsessions Quickness to anger Depression Empathy Engageability Language facility Maturation rate Alcoholism Excitability 8 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Assumptions of Old & New Old New • Nurture is dominant … • Nature is dominant … • Weakness can be strengthened … • Some weaknesses cannot be strengthened due to genetic predisposition … • Assess for performance gaps … • Assess for performance gaps & trait infrastructure gaps … • Teach to strengthen … • Redesign job to offset infrastructure gap … Source: CentACS www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 9 Nature – Nurture: A Summary ___% Inherited ___% Environmental ___% Other • Emergenesis/epistasis…(i.e. chance) • Maturational differences (need situation to bring out the trait) • Natural self-submerged (from fear, ambition, etc.) By six years of age broad personality traits are apparent. Source: CentACS www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 10 Nature – Nurture: A Summary 60% Inherited 20% Environmental 20% Other • Emergenesis/Epistasis…(i.e. chance) • Maturational differences (need situation to bring out the trait) • Natural self-submerged (from fear, ambition, etc.) By six years of age broad personality traits are apparent. Source: CentACS 11 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Nature – Nurture: A Summary ___% Inherited ___% Shared Experience ▪ Family, parents… ___% Unique Experiences ▪ School, peers, life events, learning… ____% Measurement Error Source: Ridley, Matt, The Agile Gene: How Nature Turns on Nurture, 2003 12 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Nature – Nurture: A Summary 40% Inherited 10% Shared Experience ▪ Family, parents… 25% Unique Experiences ▪ School, peers, life events, learning… 25% Measurement Error Source: Ridley, Matt, The Agile Gene: How Nature Turns on Nurture, 2003 13 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Development As it stands in the nature/nurture debate, the percent influence on adult personality, skills, and traits is approximately: A. All nurture. People are born a blank slate and a person’s upbringing and life experience create the whole adult person. B. Mostly nurture. Although there are a few things that get influenced or determined by the jumble of your DNA at birth, the vast majority of who you get to be is influenced by upbringing and life experiences. C. About half and half. There is an equal influence from your DNA, your upbringing, and life experiences, although the effects vary widely depending upon which trait you’re examining. D. Mostly nature. The jumble of your DNA determines a lot of who you end up to be because most behavior has its origin in your body structure and chemistry. Nurture shades nature but not by that much. E. All nature. People are born with predispositions toward certain behaviors and behavior patterns, and there is not much that nurture can do to change it. Source: 100 Things You Need to Know: Best People Practices for Managers and HR. 2004. R. Eichinger, M. Lombardo, D. Ulbrich www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 14 Development What is the order of influence on how a person ends up as an adult? A. Biological makeup, peers, parents. B. Peers, parents, biological makeup. C. Parents, peers, biological makeup. D. Parents, Biological makeup, peers. E. Biological makeup, parents, peers. Source: 100 Things You Need to Know: Best People Practices for Managers and HR. 2004. R. Eichinger, M. Lombardo, D. Ulbrich www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 15 Assumptions 1. There’s a balance between nature and nurture. 2. “Every individual nature has its own beauty.” —Ralph Waldo Emerson 3. “Make learning the constant and time the —Larry Weed variable.” 16 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Strategies 1. Understand personal systems – – – – – – – Vision (personal & work) Values Personality profile Experiences Strengths Weaknesses Learning style 17 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Understanding People “ Sure, I got my talents, Who doesn’t. It’s not about who you are But who you wasn’t.” —Weston Lea Age 18 18 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Learning Strategies ACTION Quickly map out experiences or tasks and do them, run quick tests, try things and see how they work out THINKING Visualizing and thinking through a situation, using clear problem solving methods. Creating models, predicting outcomes, using intuition PERSONAL Checking your feelings and learning from them, monitoring self-talk and internal dialogue, reflecting on personal experience PEOPLE Involving others in your learning, asking others for advice or alternative perspectives, learning by observing role models and other people 19 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Strategies 2. Be selective in what you target for change. Consider: – – – – Importance to your success (vision) Current level of performance Your natural talents and traits Competency difficulty 20 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation More Difficult Difficulty of Personal Change • • • • • • Personality characteristics Habits Attitude Knowledge Time and work management Job skills 21 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Strategies Moderate High Low Skill Level 3. Use appropriate improvement strategies Caution Caution / Leverage Leverage Caution / Substitute ? Leverage / Develop Substitute Develop with Support Develop Weak personality trait or talent foundation for this competency Moderate personality trait or talent foundation for this competency Strong personality trait or talent foundation for this competency Propensity / Personality Trait Fit www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 22 Develop Strategies • 10% – Self-paced learning, independent study – Reading – Coursework • 20% – Feedback – Role Models – Relationships, coaching, mentoring • 70% (Real Work) – Tasks, frequent opportunities to practice – Part-time assignments (on & off the job) – Full-time assignments 23 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Support Strategies • • • • • • • Reward / incentive systems Modify the environment Provide tools Inspection and reviews Set boundaries Frequent feedback Systems, processes 24 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Substitute & Caution Strategies • Substitute – – – – – Job redesign Set boundaries to minimize the need for the competency Delegate Automation, tools Job change • Caution – – – – Compensate strategies Incorporate stress reduction activities Build in recovery time Exercise and diet 25 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Leverage Strategies • • • • • • • • Development strategies Teaching, mentoring, coaching Increased challenges Increased scope Increased variety Advance education Research, work with thought leaders Predict trends and what the next “big” development in your area of skill will be 26 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Strategies 4. Create feedback systems at all levels - Measurement - Honest conversation - Performance appraisals - 3600 feedback - Dialogue - Assessment 27 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Feedback In general, how much feedback do people think they get to improve their job performance and manage their career growth? A. More than enough. B. About the amount they say they want. C. About the amount that they need. D. Enough; about the right amount; sufficient. E. Less than they want and need to grow and develop. Source: 100 Things You Need to Know: Best People Practices for Managers and HR. 2004. R. Eichinger, M. Lombardo, D. Ulbrich 28 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Feedback What is the effect on others of a person asking for and seeking negative feedback? A. Others often think the person lacks selfconfidence. B. Others expect the person to be defensive if they respond and therefore don’t. C. Others think more positively of the person. D. Others respond by actually increasing positive feedback to counter the request. E. It has no measurable impact on others. Source: 100 Things You Need to Know: Best People Practices for Managers and HR. 2004. R. Eichinger, M. Lombardo, D. Ulbrich 29 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Feedback Which of the following is the most true about managers/supervisors in delivering negative feedback/criticism to direct reports? A. Most managers/supervisors find it hard and uncomfortable. B. Most managers/supervisors find it hard but most do it. C. Most managers/supervisors find it uncomfortable but not hard. D. Most managers/supervisors find it easy but uncomfortable. E. Most mangers/supervisors give adequate negative feedback easily. Source: 100 Things You Need to Know: Best People Practices for Managers and HR. 2004. R. Eichinger, M. Lombardo, D. Ulbrich 30 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Feedback When people seek positive feedback only, what is the effect on others? A. Others often think the person lacks selfconfidence. B. Others expect the person to be defensive if they respond with any negative feedback and therefore don’t give any. C. Others think less positively of the person. D. Others respond by actually increasing negative feedback to counter the request. E. It has no measurable impact on others. Source: 100 Things You Need to Know: Best People Practices for Managers and HR. 2004. R. Eichinger, M. Lombardo, D. Ulbrich 31 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation Strategies 5. Apply the nature and nurture philosophy, methods, and tools to hiring, staffing, and development decisions. 32 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation This I Believe I believe in people and the power of reciprocity. “ People will treat others the way people first treat them.” —Robert Cialdini 33 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 34 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 35 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 36 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 37 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 38 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 39 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 40 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 41 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 42 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 43 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 44 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 45 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 46 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 47 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation 48 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation So… “Start where you are Use what you have Do what you can.” — Arthur Ashe 49 www.NIATx.net Reduce Waiting & No-Shows • Increase Admissions & Continuation