Digital Reverse Band 3 LNB Job Aid

Job Aid: Digital Reverse Band 3 LNB
Following a successful pilot, the Digital Reverse Band 3 LNB is launching nationally!
This LNB is capable of receiving and downconverting Ka, Ku and the new Reverse
Band satellite frequencies, which will play a key role in our future delivery of
broadcast 4K content. As of April 7, 2016, the Digital Reverse Band 3 LNB will be
required when installing 4K assets on a work order.
Handheld Screen Shots:
What changes does this bring?
Digital Reverse Band 3 should only be used on 4K work orders, so technicians
should follow work order guidance to identify when the Digital Reverse Band 3 LNB
should be installed. The physical installation procedure for the Digital Reverse Band
3 LNB is exactly the same as all other SWiM LNBs, so there should not be any change
in technician workflow.
At launch, the Digital Reverse Band 3 LNB supports up to 13 tuners, an increased
count over analog LNBs. When running AIM tests on the Digital Reverse Band 3
LNB, the SWiM Channel Assignment test and the EIV details will display 23 tuners
(22 + 1 Network tuner). While it may support up to 22 tuners, Digital Reverse Band
3 is operationalized to support only 13 tuners at this time. More details on the
differences between digital and analog SWiM LNBs can be found on the DOCK -search keyword “digital vs analog”.
Figure 1. ARRIVAL SCREEN
Things to Remember:
∎∎
Work orders with 4K assets will systemically enforce the installation of
the Digital Reverse Band 3 LNB. Before pulling an LNB off the truck, check
the LNB OLI – Product line: “DIGITAL SWM LNB”; Product name “REVERSE
BAND 3” – or the Capability field to understand which LNB will be required
for a job.
∎∎
If a Digital Reverse Band 3 LNB is required, the Capability field on the
LNB OLI will read “RBAND3: true”. In such situations, the technician will
be unable to successfully close the OLI until a Digital Reverse Band 3 LNB
has been installed. This works the same as the requirement introduced in
February 2016 that an HR54 be installed when the Capability field in the
Whole Home Advanced DVR OLI reads “4K Genie: true”.
∎∎
Technicians can scan the serial number on the Digital Reverse Band 3 LNB
and the product line will auto populate on the OLI.
∎∎
The system will only allow like-for-like LNB swaps on Service calls. If a
customer already has a Digital Reverse Band 3 LNB, only a Digital Reverse
Band 3 can be installed in its place. Otherwise, technicians should avoid
proactively swapping to a Digital Reverse Band 3 LNB unless a work order
calls for it.
Figure 2. OLI
Figure 3. CAPABILITY FIELD
Job Aid: Digital Reverse Band 3 LNB
Job Aid: The DSWiM Gen 2 (3D2) LNB
∎∎
The image to the right shows the Digital Reverse Band 3 LNB. Technicians should
take note of the physical shape and features to ensure they are selecting a Digital
Reverse Band 3 LNB, and if in doubt, the model number should start with 3D2RB.
∎∎
When the AIM is in the alignment mode with a Digital Reverse Band 3 LNB, it
is reasonable to have slightly lower signal power levels than what is normally
seen with an SL3S LNB. This is expected behavior based on how Digital Reverse
Band 3 LNBs process information differently from analog LNBs. When the AIM
is performing the Sat Tune or Transponder Survey test, dBm signal levels will be
close to what technicians currently observe with an analog SWiM LNB.
∎∎
The Digital Reverse Band 3 LNB requires a 21V power source. This can be either a
PI-21 or the embedded power inserter inside the H44 or HR54.
∎∎
Technicians will need to ensure their AIM is updated to support Digital Reverse
Band 3. AIMs should be loaded with at least firmware v4.0 and IV database v0041.
∎∎ A link to AIM firmware and IV database updates can be found on The DOCK.
Searching for keyword “AIM Firmware” brings up a list of results that includes
the latest update, along with a manual on how to update.
∎∎
When installing a Digital Reverse Band 3 LNB, it is essential to make sure all IRDs
are configured appropriately.
∎∎ On new Installs, Genie servers and Hx2x IRDs (except for the H20) will autopopulate the Satellite Dish Setup menu with a Reverse Band option.
∎∎ If installing Digital Reverse Band 3 on an Upgrade or Service call, reconfigure
all existing IRDs in the home for Digital Reverse Band 3 using the Dish Type
21: Slimline – 3DR (DSWM2) and Switch Type DSWM options. To reconfigure
an IRD, go to MENU > Settings & Help > Settings > Satellite > Repeat Satellite
Setup.
∎∎ As with all LNBs, please keep in mind the current business rules that limit
one Genie per household. Technicians should not attempt to install a second
Genie server under any circumstances.
Digital Reverse Band 3 LNB
Figure 4. OLI
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