Keeping families together and strong
Annual Report 2013
This is Tatiyana Kiri-Marsters and her mum Jennifer. Their family spent 106 nights at
Ronald McDonald House South Island in Christchurch in 2013 while Tatiyana received
A Helping, Healing hand
“When we arrived, we were just so scared about all of the unknowns
and the uncertainties. We were also a bit shy, but within a few
days, it felt like we were right at home. Meeting other families and
swapping stories has really helped us.” – Jennifer Kiri
When a child is sick it is vital to their healing
process that their family is close by. Our
mission is simple, to improve the health and
wellbeing of those children by providing free
accommodation and support to their families
while they are in hospital.
We established our two facilities, Ronald McDonald
House South Island in Christchurch and the Ronald
McDonald Family Room, Southland Hospital, to
help children live happier, healthier lives.
These facilities support families of children up to
and including the age of 21, and as many as 30
families could be being supported each night.
Families are never charged for their stay, regardless
of whether it is for one night, or many months.
Having a sick child is stressful and while parents
are focused on the medical needs of their children,
our facilities aim to alleviate emotional, practical
and financial stress for families. With the stressors
of everyday life removed, families can simply
concentrate on what matters most - helping their
No child should have to face their medical journey
alone. We know families are stronger when they
are together and our facilities help to keep them
Meet the Murphy Family
January 9, 2013, was the day that changed
the Murphy family’s life forever - two-yearold Tasja had just been diagnosed with a
brain tumour following a routine CT scan
after she fell from a trampoline.
The Greymouth family, Mum Natasha, Dad Phil, big
sister Pyper and Tasja, were in Christchurch the very
next day and more results followed - Tasja’s tumour
was rare, and it had spread to her spinal cord.
Attempting to take in the news while in unfamiliar
surroundings, the family was told they could stay
at Ronald McDonald House South Island. “We
were greeted by the lovely Jan (After Hours
Supervisor) the first night we arrived. Our world
had just been turned upside down and we had no
idea what was happening, but she was a calming
presence,” says Natasha.
“Jan showed us around and we were so
overwhelmed, I remember asking her ‘where
do we pay’ and she replied ‘it’s all free!’ We
couldn’t believe we didn’t have to worry about
accommodation and food. And we could stay
for as long as we needed.”
The Murphys spent 186 nights, or nearly six months,
at the House, but for the family it became more
than somewhere to stay. “To be able to have our
family together and have a place to call home was
really important while Tasja was receiving
treatment,” says Natasha.
“The staff at Ronald McDonald House South Island
helped us get through so much that there are no
words to explain how grateful we are to them, they
became our family! We were blown away by the
amount of volunteers there were and how much
they did for us and the other families. And having
other families who were going through their
medical journeys right by your side really made a
The great news is that Tasja is now in remission and
they only have to visit the House for the occasional
checkup. “We are so happy to be home and seeing
Tasja doing all the everyday things a normal
three-year-old does,” says Natasha.
“She is full of life and loves being home with her
sister, Pyper. And although it’s great to be home,
we do miss all the lovely staff and volunteers at the
House - they are such wonderful people who made
our hard journey that little bit easier.”
Natasha, Phil, Pyper and Tasja Murphy stayed at Ronald
McDonald House South Island in Christchurch for 186 nights last
year while Tasja was receiving treatment for a rare brain tumour.
These families visited
and accounted for
OUR FAMILIES COME
FROM THESE REGIONS
EAR, NOSE & THROAT
RENAL, LIVER & KIDNEY
THE MOST COMMON DIAGNOSIS ARE
NELSON & TASMAN
STATS AS AT 31 DEC 2013
WE TURNED 10!
We celebrated a decade of supporting
families in need by having a party at Miles
Toyota with all our wonderful donors,
volunteers and friends.
It was made even more special by a visit from the
Smail Family, who were the first ever family to stay
at the House while then 11-year-old Taryn went
through cancer treatment.
WHAT A YEAR
Collectively, our four major events –
Supper Clubs in Christchurch, Dunedin and
Queenstown, and A Day at the Polo, raised a
We have a host of loyal and generous supporters that
attend these events and ensure their success. Here
are a few pictures from our 2013 events calendar.
RMHSI Board members Kipp Alexander, Stuart Leck, Rob Aitken,
Amanda Cooper-Davies and Mark Abbot and CEO Emma Jones
(second left) watch Taryn Smail cut our tenth anniversary cake!
In April the Mid Canterbury Vintage
Machinery Club celebrated their 30th
Anniversary and hosted a fantastic event The Wheat and Wheels Rally.
The Rally was held in Wakanui, Ashburton, and
thousands of people went along to check out the
vintage and classic cars, machinery and trucks.
Numerous Mid Canterbury families have shared
their children’s medical journey with us, so the
Club decided to donate the proceeds of this very
successful event to us – a whopping $20,000!
The Official Opening of
the Ronald McDonald
“It was so nice to have somewhere to settle
in and unpack my clothes as you get moved
around on the wards. And it was often just
a nice relief to be away from all the beeps
and smells of the hospital.”
– Nicky Jones, the first Family Room guest
Ronald McDonald House South Island expanded its services
in 2013 with the much anticipated opening of the Ronald
McDonald Family Room, Southland Hospital.
The Family Room, which connects directly to the Neo Natal and
Children’s Wards, offers true respite for families.
It was purpose built to allow parents and caregivers to take a shower,
grab some sleep, make a snack or simply take a break away from the
beeping monitors and stress of the ward. With us taking care of the
little things, families are instead able to concentrate on what really
matters - helping their children heal.
At night, the four families with the greatest need are accommodated
at the Family Room in ensuite bedrooms so they can be just steps
away from their children.
Thanks to the generosity of funders, businesses, individual donors
and groups, the construction and fit-out costs for the Family Room,
in excess of $1 million, were met. Huge thanks must be extended to
the Family Room Foundation Supporters and Room Sponsors.
Our Treasured Volunteers
Without volunteers, we simply wouldn’t be able to operate. Thank you to all the wonderful
people who gave their time and energy over the course of 2013.
Gay Goodman and Robyn Cumberpatch volunteer at the House
in Christchurch every Tuesday.
Elizabeth Ineson has been a volunteer at the House since it
opened 10 years ago.
RONALD MCDONALD HOUSE SOUTH ISLAND, CHRISTCHURCH
Melissa Den Hollander
Judy & Don Bennetts
John & Lynette Elley
Emilie & Mike Roberts
Rosemary & Peter Fisher Susan Maetzig
Margaret & Paul
Anneke Van Heyningen
Brent & Joanna
Leigh Brown &
Brent and Claire Ruru
RONALD MCDONALD FAMILY ROOM, SOUTHLAND HOSPITAL
Warren & Lorraine Priest
OUR KEY PARTNERS
GOLD BUSINESS CLUB
SILVER BUSINESS CLUB
BRONZE BUSINESS CLUB
Al and Son
Air New Zealand
Ray White Northwood
The Radio Network
The Traill Group
Whale Watch Kaikoura
Wilkie & Bruce
We also wish to acknowledge the generous bequest of $120,000 left to us by the estate of Alexander Gall.
TRUST, GRANT AND FOUNDATION SUPPORTERS
Trusts, grant and foundation supporters provide us with vital funding each year and 2013 was
no exception. In total we received just under half a million dollars, which was utilised at both the
House and Family Room.
As I reflect on 2013 it was a year of
significance for Ronald McDonald House
South Island. We opened the Ronald
McDonald Family Room, Southland Hospital,
we supported 560 families from all over New
Zealand and we were granted permission
to build a Family Room facility in the new
temporary Children’s Haematology and
Oncology Centre at Christchurch Hospital.
The reason this year of significance was so
successful is that we are in good financial stead,
with the ability to support current facilities, and
look towards a future of growth. But years like
2013 are only achieved with the support of the
key players in the Ronald McDonald House South
The continued backing of our donors ensured that
we were operating to our best possible capability;
without that generosity we simply could not have
offered our services. Whether it be financial or
donations in-kind, each and every gift had an
impact and directly assisted families in need.
Our volunteers remain the backbone of our
organisation, combined they contributed 5,790
hours to the organisation. This time they gave was
invaluable – not only was it of huge cost benefit to
us, they provided joy and warmth for guest families
simply with their presence.
The operational and fundraising teams also
worked tirelessly towards our cause in 2013. Guest
family feedback has proved that the operational
team are, as always, caring, supportive and
consistent in their service. Similarly, the fundraising
team has nurtured donors both new and old,
hosted fantastic events and made inroads with
innovative new strategies.
This team of volunteer members are insightful and
generous, and have kept our mission close to heart
over what was a challenging and eventful year.
Thank you to you all the donors, volunteers, staff
and the Board for your significant contributions.
Lastly I must pay tribute to Lionel Whitehead
who passed away in early 2014. Lionel pioneered
Ronald McDonald House activity in New Zealand
and went on to serve as the Ronald McDonald
House Charities New Zealand Chairman and
CEO for many years. Lionel leaves a legacy of a
family of charities that continue to work towards
what was his ultimate motivator – supporting Kiwi
families during a time of need.
As we look forward, supporting families is what
we will continue to do, and we are expanding our
services to enable us to do that for even more
people in need. We know families are stronger
together, so thank you again for helping us to do
that in 2013, and we hope you will continue to
journey with us and the families we support into
Leading all these wonderful key players are my
fellow board members, whose guidance and
strategic direction are the cornerstone of the
Stuart Leck, Chairperson
The year 2013 was one of achievements for
Ronald McDonald House South Island – the
House turned 10, we reached the milestone
of providing 100,000 bed nights and our new
facility opened its doors in Invercargill.
In March, our loyal volunteers and supporters
gathered with us at the premises of long time
sponsor, Miles Toyota, to mark the House’s 10th
anniversary. We reflected on the support from the
community that allowed 2,500 families to stay
with us throughout the decade and welcomed
back the Smail family, who were the first family to
utilise the House in 2003.
Come mid-year and we reached our 100,000th
bed night – a significant figure that really
highlighted to us the importance of our place in
the communities we serve. We are here to serve
families while their children are receiving medical
care, and when we achieve numbers like that, we
know we are achieving our Mission.
2013 saw our occupancy levels increase by a
staggering 34% on the previous year, and though
this was a significant rise; we accommodated and
served the 558 families that walked through our
doors to the highest possible standard with an
unswerving passion and enthusiasm.
The unfortunate reality is there will always be a
need for our services, and as the 2013 occupancy
level shows, this need is continually growing. This is
why we were thrilled to open the Ronald McDonald
Family Room, Southland Hospital, in December.
The Family Room offers respite to families with
children on the Neonatal and Children’s wards just
steps away from their children. It has a shared
kitchen, lounge and laundry facilities and four
en-suite bedrooms are available to those families
facing the greatest challenges. This amazing
facility provides parents the opportunity to take a
shower, grab some sleep, make a snack or simply
take a break away from the beeping monitors and
stress of a ward.
It is an oasis within what can often be an
overwhelming time and by taking care of some
of these more practical needs for families, they
can instead concentrate on what really matters helping their children heal.
In its first month of operation, the Family Room
provided 127 bed nights of accommodation to
families in need, supporting predominantly the
Southland and Central Otago regions. Being
able to open the Family Room doors and meet a
very real need for those families, and the many
hundreds more that will inevitably come, was truly
a significant highlight of 2013.
To the Board, volunteers, staff, generous donors
and constant friends of Ronald McDonald House
South Island, you are what makes the charity tick,
and we have you to thank for making 2013 great.
As we strive forward towards new horizons, we
know you will continue to journey with us and add
more layers to our story. Thank you all for your
contributions, they are recognised, and we are
Emma Jones, CEO
Research has proven that children heal faster
when their families are nearby, which is why
we provide our services. But to provide our
services, we rely on the partnerships we have
created and maintained to ensure we have
the income to support our facilities.
At year end, our net equity position was
$15,001,357, which only goes to show that our
partnerships are indeed strong, and we are happy
that the organisation is standing in such great
Being in this position means we can look to our
future projects and continually work towards our
goal of supporting families in need, while operating
with accountability and transparency. Given the
challenges we have faced following the Canterbury
Earthquakes, we have also ensured that we have
accumulated operating expenses to guarantee
we are never in a position where our delivery of
service would be compromised.
Our fundraising revenue was $1,459, 862,
compared to $832, 831 on the previous year,
which is a testament to the team rebuilding
confidence with donors in an unsettled
Christchurch market. It is also indicative of
the loyalty of our donors; people give with an
expectation that their funds will be used to provide
free accommodation and support, and people’s
willingness to donate shows that the public is
confident we are spending prudently.
Overall, I believe the organisation has performed
well financially, particularly given the obstacles
not-for-profits face in ever-changing and
sometimes insecure markets. So my thanks go to
our staff for their commitment to the progression
of this organisation. Thanks must also go to
Marriotts for once again preparing our audited
accounts so that we can show you, our supporters,
how you have made a difference.
We have had our first full year operating at
capacity since the House was earthquake
damaged, which is reflected in our accommodation
revenue. This increase, from $435,316 to
$603,730, has meant that rising operational costs
such electricity, gas and essential maintenance
can be met with security.
SUMMARY OF FINANCIAL STATEMENTS
As at 31 Dec 2013
Total Current Assets
Total Non-Current Assets
Total Current Liabilities
Total Funds Employed
STATEMENT OF CHANGES IN EQUITY
Accumulated Funds at start of year
Net Surplus for the year - House
Net Surplus for the year – Invercargill
Movements in Revaluation reserve
Accumulated Funds at 31 Dec 2013
SUMMARY OF FINANCIAL PERFORMANCE
Year ended 31 Dec 2013
RONALD MCDONALD HOUSE SOUTH ISLAND, CHRISTCHURCH
Appeals, Promotions, Donations & Grants
Fundraising & Direct Marketing Initiatives
Leased Property Income
Fundraising & Direct Marketing Costs
Fundraising & Direct Marketing Initiatives
Capital Campaign Donations
RONALD MCDONALD FAMILY ROOM, SOUTHLAND HOSPITAL
Appeals, Promotions, Donations & Grants
One Off Major Donation $US100,000
NOTES TO THE SUMMARY OF FINANCIAL
For the year ended 31 December 2013
RMH South Island Trust is a charitable trust registered under the Charities Act 2005. The financial
statements of the Trust are general purpose financial statements which have been prepared in
accordance with Section 3 for the Financial Reporting Act 1993.
2. RMH South Island Trust is an entity qualifying for differential reporting exemptions as it has no public
accountability and is not large in terms of the criteria for differential reporting.
3. The summary financial statements have been extracted from the full financial statements. The
financial statements of RMH South Island Trust including Statement of Financial Performance,
Statement of Financial Position and Statement of Changes in Equity cannot provide a full
understanding due to their summary nature. This understanding can be obtained only in reference
to the annual financial statements of the Trust.
4. The Ronald McDonald Family Room, Southland Hospital, Invercargill opened in December 2013.
Ronald McDonald Family Room revenue includes donated Assets and Goods that were utilised in the
establishment of the Family Room. A portion of the RMH South Island Trust operational Wages were
allocated to this facility in 2012 and 2013 during the facility development phase.
5. A copy of the financial statements may be obtained on request from the Trust’s office (Telephone 03
377 3311, PO Box 1463, Christchurch 8140).
6. The full annual financial statements of RMH South Island Trust have been audited by Marriotts Audit
Partnership who have issued a qualified audit opinion in respect to the financial statements on 30
7. The Trustees authorised the publication of these summary financial statements.
Kipp AlexanderStuart Leck
Date: 30 July, 2014
Our Board of Trustees
Our Board are voluntary and generously give their time to govern our organisation.
Front of House
After Hours Supervisor
Family Room Supervisor
Ronald McDonald House South Island
33 Cashel Street (Cnr Cashel and Montreal Streets) | Christchurch 8140
ph: 03 377 3311 | fax: 03 377 3414 | e: [email protected]
Ronald McDonald Family Room, Southland Hospital
Kew Road | Invercargill 9840 | ph: 03 214 8910 | e: [email protected]