Best got Better: eNhaNced N aNd F serIes lauNched
Transcription
Best got Better: eNhaNced N aNd F serIes lauNched
AUSTRALIA’S TOP SELLING TRUCK BRAND SINCE 1989 - T-mark 2012 Autumn 2013 Best got better: enhanced N and F Series launched Isuzu N and F Series upgrades target safety and comfort Joe’s moving 27 years with Isuzu Taking stock with Benleigh Showroom on wheels 2 3 News 18 IAL World 20 Tech Torque 22 IAL Parts & Service 23 Truck of the Year 24 Dealer Network Isuzu N and F Series upgrades target safety and comfort Market-leading trucks get even more in 2013 model year release. Page 5 Joe’s moving 27 years with Isuzu Isuzu truck fleet stands the test of time. Page 10 Taking stock with Benleigh Growing business takes charge with Isuzu. Page 13 W elcome to Truck Power. This edition comes to you hot on the heels of the Brisbane Truck Show which was held in mid-May at the Convention Centre. Truck and transport exhibitors were out in full force over the four day event and public attendance numbers were some of the highest on record according to organisers. On the surface, the strong turnout can be attributed to this being a large, well-promoted and managed event, but dig a little deeper and I believe the success of the show can also be put down to a broader economy that is rebounding and slowly gaining in confidence. We’ll provide you with a full Show pictorial in the next edition. In this edition we bring you details of the 2013 model year N and F Series upgrades. Isuzu engineers have introduced a number of worthwhile enhancements to these ranges particularly in the areas of safety and driver convenience. Along the way three new model variants have been added which now sees Isuzu’s total model offering top out at an amazing 154 models! Turning to our customer stories, we take a look at every bloke’s fantasy… I’m of course talking about having a shed-full of great tools, but in this case the ‘shed’ is mobile in the form of an Isuzu Snap-on Tools truck, wait until you see inside. In South Australia we meet Benleigh Vending Systems, a company that restocks hundreds of food and beverage machines each day for the greater convenience of the good people of Adelaide. This company is also the subject of this edition’s instalment of ‘Stories from the Road’ video. We then don the singlet and stubbies to visit Joe Schubert, proprietor of Sydney’s Always Moving and Bow Tie Removals. Joe has been in the industry since he was 15 years old and has enjoyed a lengthy relationship with the Isuzu brand over the years. We also unveil details of our exciting new Truck of the Year grand prize for this year and bring you up to date with the latest progress on our SBR heritage truck in Tech Torque. On a sad note however, we have unfortunately lost one of our long standing and most respected Isuzu Dealer Principals. Earlier this year Charlie Emanuele from Adelaide’s North East Isuzu, lost his battle with cancer at the age of 66. But in true Charlie fashion he left on his own terms as you’ll see in our tribute to him in IAL World. Please enjoy the edition. Showroom on wheels Snap-on Tools provides tradie ‘toy shop’. Page 16 Jeff Birdseye Marketing Manager TRUCKPOWER Autumn 2013 Editor: Jeff Birdseye - Marketing Manager Isuzu Australia Ltd. Koichi Yoda – Managing Director and Chief Executive Officer. Phil Taylor – Director and Chief Operating Officer. Editorial and Design: Arkajon. Contact Truck Power: Arkajon Communications Pty Ltd, PO Box 7242, St Kilda Rd VIC 8004. Phone: 03 9867 5611 Fax: 03 9867 5711 Email: [email protected] Disclaimer: All material in this magazine is copyright and may not be reproduced in any format without the written permission of the editor. No responsibility is accepted for unsolicited manuscripts, photographs or transparencies. All statements made, although based on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission. Articles in this magazine are published as a service to Isuzu Owners and should not be substituted for specific advice. Products featured in Truck Power are for reference only and are not, in any way, explicitly or implicitly, endorsed by Isuzu Australia Limited. Isuzu boosts Sales Department 3 (l-r) National Sales Manager, Andrew Harbison and National Fleet Sales Manager, Les Spaltman. IAL has recently strengthened its Sales Department by developing a new National Sales Manager position to better service its customers and the Isuzu Dealer Network. Stepping into the National Sales Manager role is Andrew Harbison, who will now oversee both IAL’s Dealer Sales and Fleet Sales teams. Mr Harbison has 22 years’ automotive sales experience most recently as IAL National Dealer Sales Manager, a role he began in 2007. Prior to this, he was IAL Queensland Zone Sales Manager. According to Mr Harbison, the latest department restructure will provide additional sales opportunities for Isuzu while ensuring customers receive even better support. “IAL is constantly looking for ways to establish best practice systems,” Mr Harbison said. “While IAL will maintain a separate fleet team and there continues to be a National Fleet Sales Manager, from an operational and coordination perspective it made good sense to have one person ultimately responsible for all sales. “This new structure will enhance and strengthen the IAL sales team providing a more collaborative approach with the Dealer Network. “We’re confident that the new structure will work well and better serve the requirements of Isuzu customers – both retail and fleet – into the future.” Les Spaltman appointed National Fleet Sales Manager The National Fleet Sales role has been filled by Les Spaltman, who was previously the New South Wales zone Dealer Sales Manager. Mr Spaltman has over 25 years’ automotive experience, having sold several other brands prior to joining IAL in 2011. “I look forward to working closely with the Fleet Sales team and forging strong relationships with our fleet and government customers,” Mr Spaltman said. “IAL is very dedicated to its customers’ needs and I am excited to be involved in taking this to the next level.” Service Department strengthened Melbourne two years ago, Mr Coyle previously held technical support and training positions for Audi UK and worked as a technician for Toyota, Mercedes and Bosch. Mr Coyle has over 24 years’ technical automotive experience and will be responsible for assisting Isuzu Dealerships to resolve technical issues they may be experiencing with customers’ trucks. My Coyle said he looks forward to the challenges the role will bring including changing from cars to trucks. Moving from Northampton, United Kingdom, to “I enjoy a good challenge and look forward to helping the Dealer Network and Zone managers resolve issues,” Mr Coyle said. www.isuzu.com.au Technical Support Consultant, James Coyle. IAL has strengthened its Service Department with the appointment of James Coyle to the position of Technical Support Consultant in February 2013. New Customer Care Consultant 4 The Isuzu Customer Care team has recently welcomed Mitchell Foley as a Care Consultant. Prior to joining IAL, Mr Foley worked for GM Holden Ltd for two years in the Aftersales Department and he has a keen interest in the automotive industry. Customer Care Consultant, Mitchell Foley. Mr Foley’s role will see him – along with three other in-house consultants – as the first point of contact for Isuzu customers who phone the Isuzu Care Centre with information requests or any possible concerns they may have with an Isuzu product or service. Debbie Schofield wins New Customer Care Award Dealer Principal at North East Isuzu Tony Emanuele has taken over the reins as Dealer Principal at Adelaide’s North East Isuzu following the passing of father Charlie. Tony is well qualified for the role having spent many years in the commercial vehicle industry. He began working with Charlie in 1993 where he carried out his diesel mechanic apprenticeship in the workshop. Tony then spent time working in the spare parts department before heading up the used trucks area of the business. TRUCKPOWER Autumn 2013 (l-r) Suttons Motors Arncliffe Dealer Principal, John Porter, Isuzu Care Specialist, Debbie Schofield and Isuzu Sales Manager, Luke Taggart. Suttons Motors Arncliffe Customer Care Specialist, Debbie Schofield, has been awarded the 2012 Dealership Customer Care Award at IAL’s recently-held Customer Care Conference. This award recognises Dealership Customer Care Specialists who provide excellent service, exceed customer expectations and develop new and efficient ways to solve customer service problems. IAL Customer Care Manager, Kathryn Kreuzer, said Debbie’s high work ethic has reflected the Isuzu Care Philosophy and Mission in many ways. “I would like to congratulate Debbie on winning the award and thank her for going above and beyond her role to make sure customer and sales teams’ needs are met,” Kathryn said. This is the second time Debbie has won this award. In 2006 he took on responsibility for the company’s newly-opened Port August Dealership before returning to North East Isuzu, Burton, in 2010 to assist Charlie in managing this facility. 5 new releases ISUZU N AND F SERIES UPGRADES TARGET SAFETY AND COMFORT www.isuzu.com.au Light and medium duty truck buyers have even more reasons to purchase Isuzu’s market-leading N and F Series following enhancements that bring new levels of safety, driver comfort and entertainment features to the iconic nameplates. 6 new releases A s part of the range upgrade, Isuzu has also introduced three new model variants to the line-up: the passenger car licence NLR 200 AMT Tipper, the NPR 400 Tipper – both feature ready-to-work tipping bodies – and the NPR 400 Crew. These new additions mean that the N Series now has Crew and Tipper variants available across most of the range, and brings the total number of models available to 58. while an additional beam of light flows from the cornering lamps casting light into the turning area once the turn indicators are activated. With the increasingly stringent OH&S requirements in many corporate and government fleets, the addition of an SRS passenger airbag in the F Series (except for four-wheel-drive and CNG FSR models) ensures that Isuzu remains a leader in safety. TRUCKPOWER Autumn 2013 Safety Other safety improvements include the adoption of rear disc brakes to the NLR medium wheelbase and all NNR models for even better braking performance. A distinguishing external feature of the new N and F Series ranges is cornering lamps, which have been fitted for added safety to all models (except FSS and FTS 4x4s). Another minor but important safety enhancement across the N Series range is the standard fitment of a cab tilt warning lamp, to alert the operator if the cabin is not properly secured after being tilted. These are located in the same position as the indicator repeater lamp on the side of the cab doors on N Series along with FRR to FSR F Series models; the taller cab design of FTR to FV models instead sees the cornering lamps installed in the cab step. Driver comfort The cornering lamps are ideal when turning into tight streets and driveways at night – the headlights continue to illuminate to the front, All new NPR, NQR and NPS standard cab models are now fitted with Isuzu’s driver suspension seat which has previously only been available in Premium models. The ISRI 6860 driver’s suspension seat remains standard across all F Series models. Isuzu has further added to the N and F Series’ car-like list of driver appointments with the introduction of a Digital Audio Visual Entertainment unit with DAB+. The DAB (Digital Audio Broadcasting) – or digital radio – allows access to a much wider choice of stations and scrolling text to provide an information summary of the music or program the driver may be listening to. The added benefit of the DAB is that there is no need to tune-in to stations or change frequency to keep listening to your favourite stations, the radio automatically seeks and latches onto the strongest signal. The main visible change is a much bigger 6.2 inch touch screen providing full on-screen menus, menu scrolling by finger drag and gyro motion sensor for DVD control. The number of physical buttons has also been reduced to just four, with the entire major functions now controlled from the touch screen. As well as incorporating digital radio, the new multimedia unit can now record music directly to the internal solid state hard disk drive for future 7 Cornering lamps for added safety. Functional and comfortable driving environment. New 6.2” Digital Audio Visual Entertainment unit. Matt chrome meter rings. playback and can display up to four cameras – many of the system’s functions can also be controlled using voice recognition. The unit retains key features of the earlier system including Bluetooth, iPod and MP3 compatibility, USB inputs and front jack and steering wheel remote control option. Satellite navigation is available as an optional extra and comes with three years of mapping updates upon purchase. A telematics option will shortly be made available for the system providing fleet customers with the ability to more closely track driver route progress and general driving characteristics, amongst many other features. See accompanying article ‘Focus on DAVE’. General upgrades To better accommodate fitment of specialised bodies and the growing trend for increased use of associated electrical equipment, an 80A alternator positions in their respective market segments. Another notable change across the light and medium duty range is the addition of a CAN connector which comes with a CANBOX standard on F Series. “Isuzu engineers have taken an already popular model range and made it even better by building on its many strengths and features,” Mr White said. This device allows truck body builders to read the CAN in European FMS standard format and better integrate their control systems with the truck. It also eliminates the need to cut the wiring to find signals for information such as engine speed, park brake on and transmission neutral. Capping off the upgrades and lifting visual interior appeal for N Series is a revised matt chrome finish to door handles, power window toggles and meter rings around the speedo and tacho. All Isuzu N and F Series models (aside from CNG variants) continue to be powered by the proven SiTEC Series III EuroV (EEV)-compliant engines. Comments from IAL According to Isuzu Australia Limited (IAL) Product Planning and Engineering Support Manager, Colin White, the 2013 model year upgrades will assist to further strengthen the N and F Series’ number one “The broad model choice, coupled with innovative technology and a long list of standard features, makes the N and F Series particularly appealing for just about any light and medium duty applications.” Mr White said Isuzu’s evolutionary approach in the latest upgrades would hold the manufacturer in good stead. “Consistent sales market leadership in the light and medium duty markets over many years is evidence that these ranges are already hitting a chord with customers in terms of their specifications,” he said “IAL is confident that the upgraded ranges will continue to provide customers with the features they want while also making it difficult for competitors to match the total offering.” www.isuzu.com.au In other upgrades, NNR and NPR 200 models benefit from an extra gear, going from five to six speed in the manual transmission to match the existing six-speed automated manual transmission. has been commonised across the range. 8 new releases D.A.V.E. a driver’s best mate T he technology in trucks has increased tremendously in recent years and it’s no more evident than in the area of cabin appointments. For those who spend many hours a day driving or even people like ‘tradies’ who could travel shorter distances but have been involved in physical labour all day, it’s important that the driving environment is as comfortable as possible. The latest N and F Series ranges provide some of the lowest NVH (noise, vibration, harshness) levels in the Australian truck market coupled with air suspension driver’s seats as standard on most models. Entry and egress is made easy with 90 degree-opening doors and large grab handles, and once inside the vision is excellent and the driving controls are well laid out and easy-to-use. This user-friendly overall package was recently enhanced in 2013 model year trucks with the introduction of Isuzu’s new Digital Audio Visual Entertainment (DAVE) unit which takes in-cabin convenience and entertainment to a new level. At 6.2 inch the touch screen is one of the largest available. DAVE is operated via just four buttons with the remainder of the functions controlled through full on-screen menus via the touch screen. TRUCKPOWER Autumn 2013 The DAVE unit features Digital Audio Broadcasting plus (DAB+); jargon aside, this means the truck will receive radio signals in the highest quality possible, it also provides access to a much wider choice of stations that tune automatically to the strongest signal no matter where the truck is travelling. The radio features 18 preset FM and 12 preset AM channels and is fitted with an Australian-specified long range tuner. For those who like music, DAVE allows the operator to ‘rip’ music or talkback directly to onboard memory (8 gigabyte) for later access. The unit is also fully iPod-compatible allowing video replay or playlists to be viewed. Still in entertainment mode, DAVE provides audio visual playback be it DVD, CD, MP3 or WMA format. As a safety feature video will not play when the truck is in motion. Entertainment aside, DAVE also needs to function as a business tool making life easier for the operator. The unit features Bluetooth Version 2.0 hands free and is compatible with the very latest range of mobile phones. As part of this system up to 1,000 contacts per paired phone can be syncronised with the integrated Bluetooth kit. Making a call is easy using the on screen touch pad and microphone integrated into the unit’s front panel. DAVE features voice dialing and users can answer or reject phone calls using the touchscreen and keeping things legal. As an optional extra, owners can purchase satellite navigation by Navteq. As well as listing 600,000 points of interest, 12.5 million addresses and providing 100 per cent post code coverage, the sat nav also provides road alerts such as speed and red light cameras, accident black spots, school zones and railway crossings and speed limits including time of day dependencies. The sat nav comes with three years of mapping from the date of purchase. Another optional extra and extremely useful feature particularly for those operating in metropolitan and urban environments is reversing cameras. Up to four cameras can be specified and vision from these can even be displayed on screen all at once in a four-way split. The cameras are even infra-red to enable night time viewing in low light conditions. DAVE can also be set up with a tyre monitoring system (optional extra) that can show tyre abnormalities and leaks on-screen for up to 36 tyres (including trailer). A telematics option will shortly be made available for the system providing fleet customers with the ability to more closely track driver route progress and general driving characteristics, amongst many other features. Four reversing cameras for extra vision. Easy to use voice dialling. Synchronised phone contacts with integrated Bluetooth kit. Audio visual playback in DVD, CD, MP3 or WMA format (only operational when the truck is stationary). These are just some of the many features of DAVE – for a full demonstration please visit your local Isuzu Dealer. Fully iPod-compatible. 9 ISUZU MODELS PASS 150 WITH LATEST RELEASE T he release of three new model variants as part of its 2013 model year N and F Series upgrades has seen the Isuzu truck range hit 154 models, the most comprehensive range ever offered by IAL, and easily providing the broadest truck model choice in the Australian market. In the light duty segment, Isuzu has 58 N Series on offer; the selection is even greater for medium duty applications with 64 F Series available. The FX Series, which covers 10 model variants, was recently joined by nine Isuzu twin steer FY Series trucks, bridging the gap between the standard F Series and the heavy duty Giga C and E Series trucks of which 13 variants are available. “Isuzu has been particularly successful over many years at identifying niches in the market and introducing models with specifications that go hand-in-hand with customer requirements,” Mr Taylor said. “Our desire to fill as many gaps as possible in the market has seen the Isuzu range expand enormously and it now sits at 154 variants. “Having a broad product range allows our customers to grow their businesses while maintaining their relationship with our brand,” Mr Taylor said. “Those who have had a good experience with Isuzu will be more likely to choose Isuzu in another weight category if circumstances in their business change, while for prospective customers, the chances are high that Isuzu will have a model to suit their application.” A number of additional Isuzu models have been slated for release later this year. www.isuzu.com.au All up the product range sees Isuzu without peer in the breadth of models it offers Australian truck buyers, whether they require a car-licence readyto-work vehicle, a B-double capable prime mover, or just about anything in between. According to IAL Director and COO, Phil Taylor, a broad product range is an important component in keeping existing customers while it also helps attract new ones. 10 FEATURE Joe’s moving 27 years with Isuzu From SBR to FRR and plenty in between, it’s Isuzu through and through for busy mover. TRUCKPOWER Autumn 2013 11 Modular furniture moving and storage system. Business owner, Joe Schubert (2nd left) and a team of removalists. www.isuzu.com.au 12 FEATURE Joe’s Isuzu truck fleet from the mid-eighties. J oe Schubert loves Isuzu trucks – his use of Isuzus over almost three decades is testament to this with the relationship standing the test of time. Joe’s fleet is fitted with custom-built furniture van bodies which are specially designed to access difficult areas including low clearances, tight narrow laneways and sharp tight turns in small streets. The New South Wales removalist fell into the work at the ripe age of 15, often helping out in his father’s furniture removal business by accompanying him on jobs after hours and on weekends. The bodies feature ramps and side doors for easy access as well as timber floors and carpet walls to protect the furniture. Eventually, he began two of his own removalist operations and now employs 10 staff located at a depot in Matraville, in Sydney’s south. Joe’s two companies, Always Moving and Bow Tie Removals, rely on six Isuzu trucks to provide a boutique removalist service for the Sydney metropolitan area. According to Joe, it’s all about the experience and customer service a company provides that leads to success. “Furniture removal is in my blood, I can’t even fathom doing anything else,” Joe said. “I take pride in my trucks, I keep them clean and tidy and I’m confident they can handle any type of job that gets thrown at them.” Joe’s current fleet comprises an FRR 600, NKR 200, NLR 200, NPR 200 and two NNR 200s. TRUCKPOWER Autumn 2013 In the past, he has had an Isuzu SBR 422 and SCR 420 which he only sold a couple of years ago. Both trucks did not disappoint during their run and Joe praises Isuzu’s reliability in both old and new models. “I have been using Isuzu trucks since 1985 when I bought my first Isuzu SBR 422. It was so resilient that I never had to change the brakes even though it clocked over 200,000 kilometres,” Joe said. “I try and acquire a combination of new and second-hand Isuzus as I know I can trust them, no matter how old the truck is.” For loading heavier furniture, the NNR 200 and NLR 200 trucks are installed with a large full width walk up tailgate. Joe said he likes Isuzus so much he won’t consider buying any other truck brand. “Isuzu trucks have exactly what we need for our business as they can stand the wear and tear of transporting different types of furniture over a long period of time,” Joe said. Joe has five drivers work across both of his companies and happily drive the Isuzu trucks. “I’ve been told the trucks are a joy to drive. The cabins are very popular and the drivers love the comfort that Isuzu offers,” he said. “The fully integrated air conditioning and heater/ demister with 4-speed fan has been ideal to combat all types of weather, all year round.” According to Joe, when purchasing a truck, service and support play a large role. “We have a long history with Isuzu and I look forward to continuing and strengthening that relationship,” Joe said. “If my father had the option of buying an Isuzu truck for his business in the 60s, he would have definitely jumped on board.” Both companies include services such as furniture protection, dismantling and assembly of furniture, insurance, furniture placement and packing materials. For extra security, Joe uses a modular furniture moving and storage system where all customer goods are stored directly in the company’s warehouse facility and are never opened until the customer receives the goods at their new location. The company prides itself in employing the latest technology to service customers in the most efficient way. “As we control everything that comes into our facility, customers can safely know there are no corrosive chemicals, rodent attracting foodstuffs or prohibited items being stored next to their belongings.” All vehicles are also equipped with satellite tracking so that the company knows where the truck and the customer’s belongings are 24-hours a day. Business owner, Joe Schubert. 13 Taking stock with Benleigh Snack attack – a tasty little fleet of NLR 200s is helping hit the hunger spot. www.isuzu.com.au (l-r) Benleigh Vending Systems Directors, Andrew Fulco and Daniel Bergineti. 14 FEATURE A s Australia’s largest independent vending machines operator, with 500 machines in its South Australian network alone, distributing and restocking vending machines is a hard day’s work for Benleigh Vending Systems. Based in Wingfield, South Australia, Benleigh Vending Systems provides its customers with free vending machine solutions. There are no fees or contracts for the supply of the machines; delivery and installation is provided at no charge. In addition, Benleigh Vending Systems refills the machines and takes care of all maintenance for its customers. Each machine can be adapted to suit the customer’s needs, with a choice of confectionary, savoury snacks, drinks, dairy products and microwavable meals on offer. To ensure its vending machines are always full of fresh products, Benleigh Vending Systems relies on a fleet of seven Isuzu NLR 200 trucks to distribute a range of food and beverages to its South Australian customers. The trucks’ refrigerated van bodies are jampacked with items for the restocking runs to Benleigh’s clients which include large industrial companies, aged care facilities and hospitals. According to Benleigh Vending Systems Director, Daniel Bergineti, the refrigerated truck bodies allow his team to deliver perishable products such as milk, cheese and snacks in perfect condition. “Aside from adding the truck bodies, we haven’t made any modifications to the NLR 200s. They are perfect the way they are,” Mr Bergineti said. “The Isuzu trucks run from Seaford on the coast south of Adelaide to Roseworthy to the north, operating on roads presenting a range of different driving conditions. “The trucks haven’t missed a beat. We have recently sold some Transit vans and have replaced them with the Isuzu trucks we recently purchased. The drivers all want to drive the Isuzu trucks, as they much prefer them to the other vehicles in our fleet.” Mr Bergineti said when the company purchased the trucks they chose Isuzu because of a range of factors. “We compared the market and felt Isuzu offered the best value for money. The reliability of the Isuzu trucks was a big factor,” Mr Bergineti said. “We had also heard positive feedback on other Isuzu trucks through word of mouth.” The Benleigh Vending Systems drivers have been pleased with the trucks’ power, comfort and ease of driving. “The NLR 200 has a good turning circle for a truck of its size. It completes a U-turn in an average width street with half a metre to spare.” Mr Bergineti said Benleigh Vending Systems’ Isuzu trucks are still within warranty and are serviced at the Adelaide Isuzu dealership where they were purchased. “We have been happy with the servicing and maintenance provided by Adelaide Isuzu.” Beginning operations 18 years ago, Benleigh Vending Systems now employs 15 staff to service its South Australian customers and additional contractors to run its national operations. The company continues to add to its South Australian fleet of Isuzu trucks, with the most recent NLR 200 purchased in March. TRUCKPOWER Autumn 2013 Benleigh Vending Systems Truck Driver, Tony Carbone. Benleigh Vending Systems employees repacking the Isuzu truck. Watch the video! 15 Scan the QR code with your smart phone or tablet to see a video of Benleigh Vending System’s fleet on the job. How to scan Use the QR barcode reader on your device to scan. Your device may already have a reader app installed, if not visit your app store. If you don’t have a smart phone or tablet, go to www.youtube.com, search for Isuzu Australia and go to the channel, then click on the ‘Isuzu Truck Power - On the Road with Benleigh Vending Systems’ video. www.isuzu.com.au Benleigh Vending Systems Service Technician, Adam Davey. 16 FEATURE Showroom on wheels Tool specialists go mobile with dazzling display. Snap-on Tools Franchisee, Darren. A Snap-on Tools Mobile Store is not just a technician’s toyshop, it’s a genuine showroom on wheels. Mounted on various vehicles including Isuzu trucks, the mobile stores carry Snap-on’s vast range of products and tools needed by professional users for servicing, maintaining and repairing almost all aspects of automotive, plant, industrial and aviation equipment. TRUCKPOWER Autumn 2013 More than 160 franchisees service their designated territories throughout Australia and New Zealand with custom fitted out mobile stores purchased from Snap-on Tools Australia. The company was founded back in 1920 in Wisconsin, USA by Joe Johnson who came up with the idea of a highly versatile tool system based around the concept of an interchangeable socket – a snap-on solution. Snap-on Tools has been operating in Australia and New Zealand for over 25 years and worldwide for more than 90 years with more than over 4,500 franchisees. The Australian head office is located in Arndell Park, New South Wales and is operated by a team of 120 support staff with 30 per cent working in the field. Staff assist the Snap-on franchisees with all aspects of their business management and customer support including product supply, marketing and monthly promotions, IT support, Trade Card finance, diagnostic helpdesk, the service repair and calibration of Snap-on products, as well as many other aspects of their franchise. Product Manager – Australia and New Zealand, Ian Spinks, said Isuzu trucks were ideal for Snap-on Tools’ custom made bodies. “We chose Isuzu as one of the truck options for our franchisees as we want them to operate in a comfortable and productive environment,” Ian said. “Our franchisees sell large amounts of stock and we look for a truck model that can handle the weight of the store without impending on the drivability of the vehicle. “The FRR 500 model is perfect for our needs and its engine (SITEC Series III 205) has not let us down, especially with its power output (151 kW @ 2,600 RPM). “We recently purchased six new FRR 500s for our franchisees and they couldn’t be happier.” The truck bodies are built by Empire Specialty Vehicles located in Leichhardt, New South Wales, with a standard outfit taking four weeks to build. In order to meet the demands of the franchisees, the trucks need to have many added features such as holding shelves, air conditioning, lighting, electronic generator, display cases, sales aids and a multi-media system including TV. The franchisee’s computer also has wireless internet to provide up-to-date product information to customers as well as maintaining their inventory management, point of sale and stock ordering systems. According to Ian, the main aim is to provide a mobile retail environment where they can professionally 17 Snap-on Tools Franchisee, Darren Dobson with a customer. display their vast product range in an efficient and informative manner. Customers can come in and view products at ease when their franchisee makes the weekly call into their workshop. “Every inch of space is utilized to hold Snap-on Tool’s product range,” Ian said. “We have a trusted brand – right tools for the right job and of course, the right truck.” The truck body also has a lift gate for heavy lifting of larger items like tool storage cabinets. Other safety features include devices like an alarm system and reversing cameras for getting in and out of tight industrial sites and factories. “The franchisees love to drive the FRR 500 because of its easy maneuverability and the comfort provided by the Isri air suspension driver’s seat,” Ian said. “Isuzu’s quality is evident in the fit, feel and finish of the truck.” Snap-on Tools Franchisee, Darren and customer inside truck showroom. www.isuzu.com.au The performance and comfort of the Isuzu FRR 500 have been a hit, according to Ian. 18 IAL WORLD Vale Charlie Emanuele North East Isuzu Dealer Principal In 1964 a man arrived in Australia on a boat. His name was Carmine (Charlie) Emanuele; with him were a couple of suitcases but few other materials and possessions. What Charlie did have though was a penchant for hard work and the desire to make the most of opportunities in his adoptive country. TRUCKPOWER Autumn 2013 19 Recently arrived in Australia. (l-r) Charlie with son Johnny, wife Lucy, brother Peter and parents Maria and Giovanni. A Charlie takes to the Bobcat during construction of North East Isuzu’s Burton facility ustralia was a world away from his hometown of San Giorgio La Molara in central Italy, a country that was struggling to find its feet after the Second World War. A foreign language, different landscape and culture did not deter the 18-year-old and he soon took on all manner of jobs that would help make ends meet. In 1995 Charlie was approached by Isuzu-General Motors (as known at the time) to represent Isuzu Trucks in Adelaide. Charlie continued his good run of sound business decisions signing up with the market leader and promptly developing a vacant site in Burton which he and Peter had purchased a number of years earlier. While most readers would know Charlie as the successful Dealer Principal of South Australia’s largest truck dealership, before reaching this position he worked picking carrots, as a groundskeeper and driving a truck for SAGASCO, the South Australian gas company. Charlie and Peter’s business flourished at Burton with Peter handling fixed operations and Charlie taking care of the front end – it was the same successful formula. And while SAGASCO was Charlie’s official employer, he also assisted brother, Peter, mixing concrete and plaster in the construction industry – there was plenty of work around for those who wanted it. It was during his time at SAGASCO that Charlie bought his first car, fixed it up and then moved it on. After several purchases and subsequent sales, he discovered that he was quite a good salesman, eventually coming onto the radar of consumer affairs for selling too many cars from his home! While Charlie no doubt cursed about not being able to deal in cars in the manner he had been doing, the visit from consumer affairs was perhaps a blessing in disguise, as it lead him to get serious about turning his hobby into a full time career. Enlisting the help of Peter, in the mid-70s the pair became licensed and purchased their first site in the Adelaide suburb of Glynde – Charlie bought the cars and Peter would prepare them for auction to automotive dealers. By the late 80s Charlie had identified another opportunity and began buying the odd second-hand truck. This started to happen more often and by the early 1990s Charlie was selling more trucks than cars and the brothers’ focus had shifted to used trucks. Charlie’s visionary thinking and can-do attitude can be seen when looking at the broad range of products and services North East Isuzu has to offer. New Isuzu truck sales, service and parts aside, the business also includes a paint and panel shop, a body and trailer building operation, a signage service and trim shop, offering customers a veritable one-stop-shop. Prolific work life aside, Charlie also found much time for his wife Lucy, four children and 11 grandchildren. And beyond giving so much to his family and customers, he was a generous benefactor to many charities, particularly those assisting children with special needs. His own man until the end, Charlie’s choice of transport to take him to his final resting place was a speciallybuilt Isuzu Giga CXY 415 Premium. The customised Giga featured gold grille and badge, a stunning red paint scheme, polished alloy wheels with red wall tyres, tinted windows and a unique body displaying the Emanuele family crest. The truck was built, painted and trimmed in Charlie’s own body building department. Charlie will be dearly missed by his family, friends, staff, business partners and customers but he will be long remembered through his very strong legacy. www.isuzu.com.au With the business progressing well, in 1980 the pair diversified after buying a car yard on North East Road and began selling direct to the public; some time later a second yard was acquired on Main North Road. The brothers worked hard and ultimately they were turning over a combined 150 used cars per month from both sites. Although Charlie had become a very successful businessman, he was still extremely humble and didn’t shirk the continued hard work. He was often the first one to work in the morning and it wasn’t unusual for him to shut the gates in the evening. He also valued his customers, knew them by name, took their calls, phoned them back, listened to their requirements and made every effort to meet their needs – in short he treated them as he hoped to be treated himself. 20 TECH TORQUE Fully painted and polished. Bright white, trim and terrific The Heritage Truck project is progressing nicely with the cab paintwork and refreshed engine now shining like new as attention turns to the cabin interior. O n the outside, evidence of the cab’s years of wear and tear have disappeared due to the hard work of Panel Beaters, B and K Panels. Any hint of rust has been dealt with and any dents and imperfections have been lovingly massaged and sanded to reveal a beautifully primed and painted cabin in classic Isuzu white, thus achieving the original factory look. After a polish and reassembly of the doors, the cab was taken to Renix Auto Trimmers for interior trimming. The trimming process included making custom masonite backing boards to replicate the cabin’s original trims, which were then overlaid with a vinyl covering. TRUCKPOWER Autumn 2013 Back at IAL’s product planning and engineering workshop, the refreshed engine has also been reinstalled onto the chassis in eager anticipation of the cabin returning from the trimmers. Stay tuned for another Heritage Truck update in the next edition of Truck Power. 21 Cab in primer. Cab with first top coat. Engine reinstalled onto chassis. New vinyl covering. Renix Auto Trimmers Owner, Dunkin, sewing new vinyl coverings. www.isuzu.com.au New masonite board ready for covering. 22 IAL PARTS & SERVICES Real Deals pledges real savings T he new Real Deals catalogue has just arrived and it is full of cost savings for astute Isuzu owners. Starting off the great deals is the new Digital Audio Visual Entertainment unit (DAVE) which offers DAB + (digital radio tuner) and a fully integrated multimedia system. The DAVE unit can be added to any of the N, F, C or E Series models from a production date 2008 onwards at a low cost of $1,579 for the N and F Series, and $1,669 for the C and E Series*. There is also a range of DAVE accessories including tyre pressure monitor, reversing sensors and reversing cameras. The Navteq GPS card is sold separately. Next up is the Best Value Parts (BVP) range which is ideal for older truck owners, offering a reputable cost-effective alternative to Genuine Parts without compromising on safety or reliability. BVP filter Kits start at only $30 while BVP starter motor and alternators begin from a low $510. Genuine Isuzu Accessories can increase overall functionality, boost vehicle performance, and increase resale value. This quarter, you can buy Genuine Isuzu headlamp protectors starting from $65, carpet floor mats starting from $140 and canvas seat covers starting from $127. For a higher level of protection and performance, look no further than the Isuzu lubricants and fluids range. Brake fluids start from $9, engine oils start from $32 and anti-freeze coolants start at $15. To keep your driveline performing as it should, Isuzu has a large range of components including parts for many North American brands from manufacturers such as Eaton, Meritor and Hendrickson. Great savings are available on the latest Eaton transmissions which are going for $9,000, while a Meritor Brake Drum is available for $230. With these and plenty of other deals on offer, please contact your local Isuzu Truck Dealer for further details or view the Real Deals brochure on the Isuzu website: www.isuzu.com.au * Cost does not include installation. New Isuzu merchandise on show I suzu Trucks has recently developed a new merchandise range including a ‘Heritage’ collection, which was recently launched at the 2013 Brisbane Truck Show. Isuzu trucks have been in Australia since 1972 and to celebrate this longevity of the brand here, Isuzu has produced a special heritage design that will be made available across a selection of clothing and merchandise. The overall range is made of high quality materials and available across 29 items including polos, caps and jackets. To view the complete offering, please visit your local Isuzu Dealer or go to http://www.isuzu.com.au/merchandise.aspx TRUCKPOWER Autumn 2013 Heritage mouse pads up for grabs We have 10 Heritage mouse pads (like the one pictured) to give away to the first ten respondents who send in photos of their oldest Isuzu truck. For your chance to win one, please submit your photos to [email protected] Entries are now being taken for the 2013-14 Truck of the Year competition. NEW TRUCK OF THE YEAR PRIZE REVEALED Thanks to the many readers who nominated their ideas for this year’s Truck of the Year grand prize. Although there were some great suggestions received, there was one idea that we thought was a little better than the rest and very relevant to our readers. It’s a prize that’s very practical and will assist in keeping down your business’ operating costs leaving extra money in your back pocket. This year’s grand prize is a Caltex ‘StarCard’, credited with $5,000 for the winner to use on fuel, car accessories or groceries at any Caltex service station nationwide. This year, all quarterly winners will be in the running to win the $5,000 Caltex ‘StarCard’ and will receive an Isuzu jacket, embroidered polo shirt and baseball cap, while all featured entries receive an Isuzu coffee mug. Entries are now being taken for the 2013-14 Truck of the Year competition. WINNER Dawson’s Removals and Storage – FXZ 1500 Located in Bathurst, New South Wales, Dawson’s Removals and Storage gets the job done with the help of an Isuzu FXZ 1500. Used for furniture removal, the truck is fitted with a specially designed container tray able to carry 1 x 2” inch or 1 x 20” and 1 x 7” containers. The tray is also fitted with a hydraulic tail lifter to carry out furniture removals throughout Australia. It has extras such as a lumax tray, chrome wheels, bullbar, driving lights, lamb’s wool seat covers, air foil kit, sunvisor, stone guard and ring feeder. WINNER TRUCK OF THE YEAR Truck of the Year 23 Whitford Liquid Waste – Giga For over 40 years, Whitford Liquid Waste has been operating out of Ballarat, Victoria, specialising in non-hazardous liquid waste removal. In order to remove waste from septic tanks, grease traps and triple interceptors, Manager, Jason Whitford, employs the help of two Giga 455s. “We chose the Giga CXY 455 because of its weight capacity – it has a GVM of 24 tonnes.” “Without a doubt, Isuzu’s are tough and reliable machines! They have never given us trouble.” Managing Director, Peter Dawson, said the FXZ 1500 is a favourite of his fleet. “It is the most versatile vehicle we have and can handle anything we throw at it.” WINNER Mitch’s Mobile Tyre Service – NPR 300 Submit your entry by sending us a photo of your Isuzu truck/s along with a brief description, your address and contact details to: Gympie Based business, Mitch’s Mobile Tyre Service, chose the Isuzu NPR 300 model for its continued reliability, comfort and good looks. Isuzu Truck of the Year competition, PO Box 7242, Melbourne, VIC, 8004, or email [email protected] Good luck! Allen’s Freight – FRR 500 Newspaper distributer, Allen’s Freight, recently purchased an Isuzu FRR 500 to help with the Melbourne to Warrnambool run which is conducted seven nights a week. “Isuzu trucks are very reliable. We have 25 all up and they all cope with the demanding schedule of newspaper distribution.” The NPR 300 is fitted with 100CFM rotary screw compressors and tyre fitment equipment such as earthmoving hydraulic bead breakers, heavy duty hydraulic jacking equipment, tail gate lifters and safety lighting for night work. Business Partner, Mick Sims, said the truck has ample power to get the job done with ease. “These little rippers are the pick of the bunch. We have two in our fleet so far and are building a third.” www.isuzu.com.au Operations Manager, Richard Allen, expects the new addition to do 210,000 kilometres a year. The tyre maintenance company services the agriculture, forestry and domestic markets in northern and southern New South Wales. ISUZU TRUCK NETWORK * DENOTES Isuzu Service & Parts only Location QUEENSLAND Brisbane (Archerfield) Brisbane (Burpengary) Brisbane (Eagle Farm) Cairns Emerald * Gold Coast (Nerang) Gladstone* Goondiwindi Gympie Hervey Bay (Pialba) Mackay (Paget) Maryborough Mt Isa* Rockhampton Roma Sunshine Coast (Woombye) Toowoomba Townsville (Garbutt) DENOTES INDUSTRIAL ENGINES • DENOTES LOCATIONS which have a mobile service unit Name Address Telephone After Hrs Ph Web Address Brisbane Isuzu Brisbane Isuzu Brisbane Isuzu Ireland Isuzu David Lowery Diesel Repairs Gold Coast Isuzu Diesel Services Kenway & Clark Madills Isuzu Rod Grieves Isuzu Crokers Truck Centre Rod Grieves Isuzu Start Maintenance Lawrences Black Truck Sales Madills Isuzu Black Truck Sales Tony Ireland Isuzu 26 KERRY ROAD 230 EASTERN SER RD, BRUCE HWY 208 FISON AVE 227 - 233 MULGRAVE ROAD LOT 6 COTTONVIEW RD 107-113 SPENCER ROAD 19 COTTON ST 7 WILSON COURT 2 BRUCE HIGHWAY 96 BOAT HARBOUR DRIVE 4 SOUTHGATE DRIVE 92 ADELAIDE STREET 9-11 TRADERS WAY 327 RICHARDSON ROAD LOT 4 & 5 LINDSAY COURT 229 NAMBOUR CONNECTION RD 494-498 BOUNDARY ROAD 36 DUCKWORTH ST 07 3373 2400 07 3385 4300 07 3866 2200 07 4052 3666 07 4987 4444 07 5583 8850 07 4972 2350 07 4671 2400 07 5480 5545 07 4194 4444 07 4952 4952 07 4194 4444 07 4743 0322 07 4930 5111 07 4622 8288 07 5442 1388 07 4631 4200 07 4726 7777 0410 484 013 0405 223 052 0416 241 493 0448 768 732 0419 273 095 0417 621 576 0419 722 359 0428 662 706 0407 732 888 0400 944 444 0418 186 315 0400 944 444 0422 302 266 0408 213 989 0417 773 470 0407 732 888 0429 063 130 0419 673 237 www.brisbaneisuzu.com.au www.brisbaneisuzu.com.au www.brisbaneisuzu.com.au www.irelands.com.au/isuzu www.lawrencesmotors.com.au www.blacktrucksales.com.au www.madillisuzu.com.au www.blacktrucksales.com.au www.tonyireland.com.au NEW SOUTH WALES / ACT Canberra (Queanbeyan) Dubbo Gosford (West) Inverell Lismore Macksville Moree Newcastle (Hexham) Orange Port Macquarie Sydney (Arncliffe) Sydney (Huntingwood) Sydney (Narellan)* Tamworth Wagga Wagga Wollongong (Conniston) Canberra Isuzu Tracserv Trucks Gilbert & Roach Isuzu Kenway & Clark Northern Rivers Isuzu Midcoast Trucks Kenway & Clark Gilbert & Roach Isuzu Tracserv Trucks Midcoast Trucks Suttons Motors Arncliffe Gilbert & Roach Gilbert & Roach Peel Valley Isuzu Wagga Motors Dwyers Truck Centre 16 KENDALL AVE 19 PURVIS LANE CNR MANNS & YANDINA ROADS 10-12 SWANBROOK ROAD CNR BRUXNER HWY & SNOW ST 169 NURSERY RD 369-379 FROME STREET 320 PACIFIC HIGHWAY 23-25 PEISLEY STREET 183 HASTINGS RIVER DRIVE 93 PRINCES HIGHWAY 8 HUNTINGWOOD DRIVE 7 MILLWOOD AVENUE 97 GUNNEDAH RD 32 DOBNEY AVE LOT 5 JOHN CLEARY PLACE 02 6297 3862 • 02 6884 2023 • 02 4323 1000 • 02 6721 6900 02 6627 8450 • 02 6568 2888 • 02 6750 8300 • 02 4964 8641 • 02 6360 1851 02 6583 9888 • 02 9335 9000 • 02 8825 1000 • 02 4647 7377 • 02 6768 3111 • 02 6933 0100 • 02 4251 6720 0408 697 151 0418 404 260 0438 297 234 0428 221 452 0407 754 059 02 6568 2888 0428 662 706 02 4964 0600 0428 638 980 02 6583 9888 0411 073 115 02 8825 1000 0408 260 402 0428 293 439 0428 695 080 0417 449 902 www.canberratrucks.com.au www.tracserv.net.au www.gandr.com.au www.kenwayandclark.com.au www.goldcoastisuzu.com.au www.midcoasttrucks.com.au www.kenwayandclark.com.au www.gandr.com.au www.tracserv.net.au www.midcoasttrucks.com.au www.suttonsmotorsarncliffetrucks.com.au www.gilbertandroach.com.au www.gilbertandroach.com.au www.peelvalleygroup.com.au www.waggamotors.com.au www.dwyersmotors.com.au VICTORIA Bairnsdale Ballarat (Wendouree) Bendigo (Epsom) Geelong Leongatha* Melbourne (Campbellfield)* Melbourne (Dandenong) Melbourne (Derrimut) Moe* Mildura Shepparton Swan Hill Warrnambool* Wodonga Gippsland Truck Centre Ballarat Isuzu Poyser Trucks Winter & Taylor GTM Truck Centre Westar Truck Centre Patterson Cheney Trucks Westar Truck Centre Moe Diesel & Automotive Services Mildura Truck Centre Taig Bros The Truck Specialists West Coast Service Centre Blacklocks Isuzu 180 PRINCESS HIGHWAY 356 DOWLING STREET 119-141 MIDLAND HIGHWAY 53 MERCER STREET 16 CUSACK RD HUME HWY & NORTHBOURNE RD 200 CHELTENHAM ROAD 1 AUSTRALIS DRIVE 148 MOORE ST 293 BENETOOK AVE 6 WHEELER STREET 219-221 SEA LAKE ROAD 87 ROONEYS RD 5 KENDALL ST • 03 5152 1616 • 03 5335 3600 • 03 5444 4011 03 5222 1811 03 5662 5266 • 03 9305 3155 • 03 9215 2300 • 03 9394 0000 03 5127 2933 • 03 5051 2800 • 03 5821 9811 03 5033 1372 03 5562 0665 • 02 6057 8777 0428 521 027 0417 546 083 0419 345 100 0419 559 613 0408 517 795 0418 179 945 03 9215 2391 0409 776 540 0412 707 974 0408 596 435 0417 528 919 03 5033 1372 0419 154 034 0408 192 982 www.gtctruck.com.au http://www.ballaratisuzu.com.au www.poysermotors.com.au www.wth.com.au www.gtmleongatha.com.au www.westartrucks.com.au www.pattersoncheney.com.au www.westartrucks.com.au www.blacklocks.com.au TASMANIA Burnie* Devonport (East) * Hobart (Derwent Park) Launceston (Kings Meadows) Webster Trucks Webster Trucks Webster Trucks Webster Trucks 17-19 RIVER ROAD LOT 1 6183 FRANKFORD HWY 8C LAMPTON AVE 90 CONNECTOR PARK ROAD 03 6431 9855 03 6427 5444 03 6211 0500 03 6340 7723 0418 574 477 0418 514 220 0408 102 706 0418 133 868 www.webstertrucks.com.au www.webstertrucks.com.au www.webstertrucks.com.au www.webstertrucks.com.au SOUTH AUSTRALIA Adelaide (Burton) Adelaide (Hampstead Gardens) Mt Gambier Port Augusta North East Isuzu Adelaide Isuzu OG Roberts Port Augusta Isuzu 112 PORT WAKEFIELD RD 253 NORTH EAST ROAD JUBILEE HIGHWAY WEST NO 3 FOOTNER ROAD • 08 8280 9899 08 8261 6006 • 08 8724 1111 • 08 8643 6233 08 8280 9899 0419 838 798 0438 241 131 08 8643 6233 www.neisuzu.com.au www.adelaideisuzu.com.au www.ogr.com.au www.paisuzu.com.au NORTHERN TERRITORY Alice Springs Darwin (Pinelands) Airpower Airpower 19 KENNETT CRT LOT 1810 MCKINNON ROAD 08 8952 5155 08 8939 0200 0423 777 699 0411 271 856 www.airpower.com.au www.airpower.com.au WESTERN AUSTRALIA Albany Bunbury (Picton) Geraldton Kalgoorlie Perth (Forrestfield) Perth (Malaga) * Perth (O Connor) Port Hedland (Wedgefield) * Albany City Isuzu South West Isuzu Midwest Isuzu Goldfields Truck Power Major Motors Major Motors Major Motors Major Motors Port Hedland 92 - 98 EARL STREET 3 GIORGI ROAD 30 WEBBERTON ROAD 5 EPIS STREET 789 ABERNETHY ROAD 65 CROKER DRIVE 324 STOCK ROAD 14 MURRENA STREET 08 9842 8000 08 9725 4911 08 9965 5855 08 9021 4800 08 9365 6333 08 9249 1740 08 9331 9331 08 9140 1811 0438 535 841 0400 250 181 0407 484 489 0418 945 980 0418 954 827 0419 041 899 0413 704 011 0429 993 166 www.albanycitymotors.com.au www.southwestisuzu.com.au www.midwestisuzu.com.au www.truckpower.net.au www.majormotors.com.au www.majormotors.com.au www.majormotors.com.au www.majormotors.com.au • • • • • • • • • • • • • • • • • www.goldcoastisuzu.com.au www.kenwayandclark.com.au www.madillisuzu.com.au www.rgauto.com.au www.crokerstruckcentre.com.au www.rgauto.com.au www.milduratruck.com.au www.taigbros.com.au www.milduratruck.com.au/location.php