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10 JANUARY 2015
www.traveltradeeurope.travel
JANUARY 2015
ISSUE 05
THE CABINET APPROVED THE APPLICATION FOR INCLUDING TROODOS INTO THE EUROPEAN GEOPARKS NETWORK,
A MOVE THAT IS EXPECTED TO PROMOTE THE REGION AS
WELL AS CYPRUS IN TERMS OF THEMATIC TOURISM.
VISITBERLIN UNVEILED THE LATEST TOURIST FIGURES FOR OCTOBER 2014, SHOWING A 5.1 PERCENT INCREASE IN ARRIVALS,
REACHING 1,138,671, AND A 5.6 PERCENT RISE IN OVERNIGHT
STAYS ACROSS BERLIN’S ACCOMMODATION ESTABLISHMENTS.
03
19
HERMES AIRPORTS INTRODUCES ELECTRONIC GATES
BRAVOFLY RUMBO GROUP TO
ACQUIRE LASTMINUTE.COM
06
23
IN THIS ISSUE
IN THIS ISSUE
MARKET UPDATE
CRUISING
TOURISM BOARDS
ACCOMMODATION
AIRPORTS
AIR
RENDEZVOUS
AGENTS
TRAVEL TALK
TRAVEL CHANNELS
WHO’S MOVED
PHOTO ALBUM
NEWS & EVENTS
ISSUE 23
NICOSIA REDEVELOPMENT
PROJECT GOES AHEAD
NIKI SERVES ATHENS
02
04
09
10
17
18
21
23
24
25
26
27
28
BERLIN RECORDS INCREASING
VISITOR NUMBERS
6
MARKET UPDATE
02
NICOSIA
03
NAUTICAL NEWS
05
AIRPORTS
06
TRAVEL AGENTS
09
TOURISM BOARDS
11
ACCOMMODATION
14
TRAVEL CHANNELS
16
RENDEZVOUS
17
INTERNATIONAL / IN FOCUS
18
NEWS & EVENTS
20
TROODOS TO ACQUIRE
EUROPEAN STATUS
8
online
10 MAY 2015
ISSUE 13
FOUR SEASONS ADDS TO
FRENCH PORTFOLIO
SPAIN WELCOMED A RECORD 10.6 MILLION TOURISTS
IN THE FIRST QUARTER (Q1) OF THE YEAR, AN INCREASE
OF 5.3 PERCENT IN COMPARISON TO THE SAME PERIOD
IN 2014.
14
SAUDI ARABIA AND GREECE
TO ENHANCE TIES
24
IN THIS ISSUE
MARKET UPDATE
02
CRUISING
04
TECHNOLOGY
06
TOURISM BOARDS
10
ACCOMMODATION
14
AIR
15
CAR RENTALS
19
TRAVEL TALK
20
TRAVEL CHANNELS
21
WHO’S MOVED
22
PHOTO ALBUM
23
NEWS & EVENTS
24
OVER 10 MILLION TOURISTS
VISIT SPAIN IN Q1
10
MARKET UPDATE
TRAVEL TRADE PUBLICATIONS
Revenue Rises for Boeing
Boeing’s revenue jumped eight percent to USD22.1 billion (EUR19.7 billion) in
the first quarter (Q1) of the year.
MANAGING EDITOR
Mary Kammitsi
[email protected]
ASSISTANT EDITOR
Maria Kazeli
SENIOR JOURNALIST
Rita Kasziba
CONTRIBUTORS
Ana Mladenovic
Valentine Stavrou
PRESS
Maria Demetriadou
Pauline Shahabian
DESIGN & LAYOUT
Elena Stylianou
WEB DEVELOPER / IT
Soteris Constantinou
DIRECTORS
Andreas Constantinides
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HEADQUARTERS
T.T.W. Travel Trade Weekly LTD
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C
ommercial aeroplanes revenue rose 21 percent to USD15.4 billion
(EUR13.7 billion) due to high delivery volume and mix.
“With disciplined execution and a sharp focus on productivity, we
are meeting increasing customer commitments while profitably growing our business,” said Jim McNerney, chairman, Boeing.
“Our outlook for the full year remains positive as our teams work to efficiently
deliver our portfolio of industry-leading aerospace products and services,” he further enthused.
Europe Benefits from International
Tourism Visits
EXCHANGE RATES
According to the World Tourism Organization, the number of global travellers
increased by 4.4 percent in 2014, reaching a total of 1.14 billion.
Accurate as of
08/5/2015
COUNTRY
2
CURRENCY
1EUR=
US (USD)
Dollar
1.11
UK (GBP)
Pound
0.72
Switzerland (CHF)
Franc
1.03
Japan (JPY)
Yen
134.30
M
eanwhile, receipts from international tourist spending on accommodation, food and drink, entertainment, shopping and other services and goods reached an estimated EUR1.11 trillion in 2014, an
increase of 3.7 percent.
Europe, which accounts for 41 percent of worldwide international tourism receipts, saw a rise in
income, which totalled EUR383 billion.
In the highest-ranking countries by tourism earnings, China climbed from fifth to third place. The US and Spain
maintained the first and second position, respectively, and the UK, France, Macau, Italy, Germany, Thailand and
Hong Kong completed the top 10.
10 MAY 2015
MARKET UPDATE
Two Million Board
Austrian Airlines in Q1
Delta Makes EUR340
Million Net Income
Close to two million passengers flew with Austrian
Airlines in the first quarter (Q1) of the year.
Delta Air Lines announced an adjusted pre-tax income for
the first quarter of the year of USD594 million (EUR543
million) and an adjusted net income of USD372 million
(EUR340 million). The adjusted operating margin was
8.8 percent.
“D
elta’s business is performing well, producing the best March
quarter, both operationally and financially, in Delta’s history,”
said Richard Anderson, CEO, Delta Air Lines.
“While the strong dollar is creating headwinds with international revenues, it also contributes to the lower fuel prices which
will offset those headwinds with increased fuel savings this year. We are looking at
June quarter operating margins of 16 – 18 percent,” he added.
T
his marked a year-on-year decline of 11.9 percent, mainly due to the cutback of selected services because of weak winter demand.
Revenue passenger kilometres (RPK) fell by 8.3 percent compared to
Q1 2014 and load factor dropped 1.2 percentage points to 73.1 percent.
More than 1.6 million travellers flew on European flights operated by
the Austrian carrier, corresponding to a decrease of 13.2 percent in a year-on-year
comparison.
In March, Austrian Airlines carried about 661,800 passengers in Europe, signalling a drop of 8.2 percent from the prior-year levels.
Brussels Airlines
Welcomes 15 Percent
More Passengers
During March, Brussels Airlines registered a traffic
increase of 14.7 percent, mainly due to a strong growth
on the European network which attracted 489,794
passengers.
A
ll in all, a total of 563,365 travellers flew with the Belgian carrier from or
to European, African or US destinations.
Seat load factor grew by 2.3 percentage points to 69.1 percent.
In addition to its scheduled flight activity, in the month under review Brussels Airlines operated many holiday services for tour operators, meeting and incentive agencies and sports clubs.
10 MAY 2015
SAS: 2.5 Million
Passengers in March
Scandinavian Airlines (SAS) carried a total of 2.5 million
passengers in March, marking a year-on-year increase of
6.1 percent.
M
arket conditions continued to stabilise in
Scandinavia with the
balance between capacity and demand
improving. As a result of the planned
overall capacity reduction during the
winter programme, SAS’ total capacity was down 2.2 percent; scheduled
capacity however increased by 0.5
percent as capacity was moved from
charter operations to scheduled services. As a result, traffic climbed 6.2
percent, leading to a 3.9 percentage
point improvement in load factor to
73.4 percent.
3
NEWS CRUISING
Royal Caribbean
Receives New
Ship
R
oyal Caribbean International has
added Anthem of the Seas, hailed as
the world’s most advanced cruise
ship, to its fleet.
The cruise line’s 23rd ship spans 16 guest
decks and can carry 4,180 passengers at double occupancy. The North Star aerial observatory, a glass capsule that takes travellers more
than 91m above the ocean, and the RipCord
by iFLY skydiving and Flowrider surfing
simulators are just some of the experiences
offered onboard. A music hall, a theatre, 18
restaurants and numerous lounges are also
available.
Anthem of the Seas first sailed to Southampton, where it will homeport through October and operate to the Mediterranean and
Canary Islands.
Anthem of the Seas
4
Norwegian Cruise Line
Adds Complimentary
Restaurants
Holland America
Line’s New App
Uncovers Alaska
A
s part of the Norwegian NEXT programme, Norwegian Cruise Line is investing significantly into enhancing
guests’ dining experience onboard and offering
even more culinary options.
In line with these new initiatives, the cover
charge and a la carte pricing for many Asian
dining concepts across the company’s fleet
have been eliminated.
“Norwegian’s Freestyle Dining is the most
fun and flexible way for guests to enjoy some
of the best dining experiences at sea, when
they want and how they want. We are thrilled
to continue that legacy by providing guests
with more of the food they have come to love
and enjoy with the introduction of fleetwide
complimentary Asian cuisine,” said Andy Stuart,
president, Norwegian Cruise Line.
One of Norwegian Cruise Line’s Asian outlets
Alaska
H
olland America Line has launched a
new application for tablets that enables users to experience the company’s
Alaska cruises and Land+Sea Journeys. The app
combines the best of the cruise line’s Alaska
brochure, website and other collateral material,
including an interactive map and a sampling of
Glacier Bay podcasts.
“Bringing the travel experience to life via
technology is a key selling tool in business today, and it is essential that we provide travel
professionals with tools that enable them to
successfully sell Holland America Line cruises
anywhere,” said Eva Jenner, vice president, sales ,
North America, Holland America Line.
10 MAY 2015
NEWS TECHNOLOGY
Euromonitor: Holidays
Are Bought Online
TripAdvisor Launches
Apple Watch App
A
ccording to Euromonitor International’s
Consumers in the Digital World: Hyperconnectivity and Technology Trends report, travel-related online purchases are done
through a computer, as opposed to a tablet or
a smartphone.
Those transactions are the second most
popular product category with more than 65
percent of the respondents saying they buy
their holidays online.
Mobile purchasing rate is especially high in
China and India; a further evidence that these
countries are at the forefront of e-commerce.
Turkey, Indonesia, Colombia and the Middle
East are, however, not far behind either. Mobile
phone penetration in the Arab region reaches
over 45 percent.
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6
Profit Surges for Indian
Software Company
R
Apple Watch
T
ripAdvisor introduced the TripAdvisor
Apple Watch application, with features
designed specifically for the new device recently launched by Apple, providing access to the site’s traveller reviews, ratings and
photos of hotels, restaurants and attractions.
“With the launch of the TripAdvisor Apple
Watch app, users can now carry the invaluable insights of millions of travellers on their
wrists. Whether around town or travelling
somewhere new, the app helps make exploring on-the-go even more elegant and effortless,” commented Adam Medros, senior vice
president, global product, TripAdvisor.
Apple Watch includes a new feature called
Glances, which allows users to get updates
from their favourite apps with a swipe up from
the watch face. TripAdvisor Glance provides
timely recommendations to help travellers discover nearby points of interest.
evenue of global aviation and enterprise software company, Ramco Systems jumped 37 percent year-on-year
in the quarter ending March 31, while the net
profit after tax for the whole year ending on
the same date rose by 153 percent. Markets
outside India accounted for 72 percent of the
company′s revenue.
Commenting on the results, P.R. Venketrama Raja, vice chairman, Ramco Systems, said,
“It is encouraging to see consistent growth in
top line, quarter-on-quarter. This reaffirms the
maturity and global acceptance of our products. While ‘Make in India’ is the buzz globally, we are taking the ‘Made in India’ tag to the
global market with our suite of offerings.”
10 MAY 2015
NEWS TECHNOLOGY
Guests’ Behaviour
Analysing Tool Launched
Slovenia
LuresSpace
More Foreign
Commercial
Flights toTourists
Become Reality
M
ichael López-Alegría, a former NASA astronaut, and zero2infinity have settled on a formalised agreement which
sees López-Alegría advising the company in both technical and business matters. The Spanish-American astronaut’s expertise
in both American and Russian space programmes is expected to be
an important asset in establishing human space travel in Europe. His
years of extensive experience and knowledge in the field of commercial spaceflight will be put to the service of zero2infinity, supporting its
objectives of sustainable, near-space access for scientists, passengers
and payloads.
8
Michael López-Alegría
F
CS Computer Systems (FCS) has unveiled its latest innovation for the global
hospitality market, FCS Vega, a solution
that enables hoteliers to understand the specific behaviour of each individual guest.
Akina Ho, vice president, strategy and
global business development, FCS, explained
that in the hospitality industry, many disparate
systems are involved to predict a guest’s behaviour, from searching and booking their stay
to their evaluation.
“The problem is, all this data is not correlated, and the only way was to manually put
all information together and interpret what
the data means in Excel or another format [...].
Thus, a system like Vega must exist to merge all
valuable data together,” Ho said.
The system provides a 360-degree view of
the guest experience.
10 MAY 2015
AIRPORTS NEWS
Record March Arrivals in
Copenhagen
A
total of 2,053,818 passengers passed through Copenhagen
Airport in March, setting a new all-time record for the month.
As Thomas Woldbye, CEO, Copenhagen Airports, explained, strong international Easter traffic helped ensure solid
growth and despite being affected by strikes in the beginning of the
month, the second half of March helped the hub exceed the two
million mark.
Boosted by Qatar Airways’ recently introduced additional frequency, international volumes rose seven percent, European figures
were up 3.7 percent, and domestic travel dropped 7.1 percent.
Passenger Numbers at Stansted
Jump by a Million
Munich Airport Soared High in 2014
O
n the back of strong gains in passenger and freight figures,
Munich Airport concluded 2014 with consolidated revenue
showing a slight year-on-year increase to approximately
EUR1.2 billion.
The airport’s operator, FMG Group registered earnings after tax of
EUR100 million.
In addition, the hub saw passenger traffic rise by nearly three percent to 39.7 million, driven by improvements in international traffic,
with the strongest growth seen in the intercontinental segment where
demand was boosted by seven percent to 6.2 million travellers.
Helsinki Airport’s New App Available
on Apple Watches
I
n the first three months of the year, Stansted Airport exceeded
2014’s performance during the same period by almost one million
passengers, translating into an increase of 16.3 percent.
During the 12 months ended this March, the airport welcomed
over 20.9 million travellers.
“The total number of passengers using the airport in the last 12
months grew by over 16 percent to leave us tantalisingly close to the
21 million passengers a year milestone,” said Andrew Harrison, managing director, Stansted Airport.
Record Traffic at Budapest Airport
B
udapest Liszt Ferenc International Airport welcomed
close to 1.97 million passengers in the first quarter of
the year, marking a 12.6 percent year-on-year increase
and setting a new record for the hub.
Fuelled by Wizz Air’s continued expansion, aircraft movements rose 5.5 percent on the runways of the airport which
completed a comprehensive refurbishment in 2014. Charter
traffic also began to climb after a temporary halt in 2014, as
bookings for holiday-makers’ flights rose 16.4 percent.
The top destinations from the Hungarian capital were London, Paris and Brussels.
Budapest Liszt Ferenc International Airport
10 MAY 2015
H
elsinki Airport’s mobile application, which assists users
with real-time updates, can now be downloaded to Apple Watch.
“Development of digital services is an important part of our
development work. We want to be pioneers, and this will be a
huge step for our digital strategy,” said Ville Haapasaari, director,
Helsinki Airport.
The software enables users to check flight information, departure time and gate number, the shortest security control
queue, the departure terminal and nearby services.
Double-digit Traffic Increase in
Brussels′ Hub
B
russels South Charleroi Airport (BSCA) welcomed 482,316 passengers in March, marking a growth of 14 percent compared to the
corresponding period in 2014.
Figures for the first quarter of the year reached 1,349,479 travellers, a
surge of eight percent, leading to a notable improvement in load factors
for the airlines operating to and from the Belgian hub.
The five most popular routes for the three-month period proved to be
Budapest, Milan, Warsaw, Madrid and Bucharest.
According to Jean-Jacques Cloquet, CEO, BSCA, the results once
again confirm the benefits that BSCA offers to it customers, namely accessibility, reasonable ticket prices and convenience, for stress-free travel.
9
NEWS TOURISM BOARDS
OVER 10 MILLION TOURISTS VISIT SPAIN IN Q1
Spain welcomed a record 10.6 million tourists in the first
quarter (Q1) of the year, an increase of 5.3 percent in
comparison to the same period in 2014.
T
op markets for the destination were the UK, Germany, France, the
Nordic countries, Italy and Ireland.
The greatest increases in arrivals came from the UK (9.5 percent), Italy (16.9 percent), Ireland (13.5 percent), Switzerland (12.6
percent) and the US (12 percent).
Within Spain, the largest surge in arrivals for the first three months of
the year was reported from the Balearic islands, followed by Andalusia and
Cataluña.
Poland Teams Up
with PSG to Promote
Golf Offerings
Skadarlija Opens for Yet Another Tourist Season
T
P
olish National Tourist Office
(PNTO) appointed Professional
Sports Group (PSG) as its public relations and marketing agency in charge
of promoting the country’s extensive golf
course portfolio, especially main golfing
regions in the north of the country, to the
UK and Irish markets.
Bogdan Becla, acting director, PNTO,
commented, “[PSG’s] reputation is second
to none and the enthusiasm and experience they have in the world of golf and
leisure tourism is extremely impressive.”
He went on to add that Poland is
blessed with a fantastic variety of immaculately maintained golf courses, firstclass accommodation and a plethora of
cultural and touristic attractions across
these three regions in the north of the
country.
Plaza de España square, Seville, Andalusia
Skadarlija
he tourist season has officially kicked off in Skadarlija,
Belgrade’s most prominent
Bohemian district and one of its
most visited locations.
The start of the season was celebrated with an event in late April,
featuring a performance of the
police orchestra, as well as acts by
costumed performers depicting the
vibrant atmosphere that enveloped
the district in the 19th century.
Along the street, local artists displayed their works and crafts.
Throughout the season, tourists and visitors alike will be able to
enjoy performances in the house of
famous Serbian poet, painter and
writer, Djura Jakšić, showcasing the
Bohemian spirit of Skadarlija.
NYC & Company on Three-city European Mission
N
ew York City’s official marketing, tourism and partnership organisation, NYC & Company rolled out a
road show in Europe, with events highlighting New York as a premier travel destination.
Headed by Fred Dixon, president, NYC & Company, the delegation met with members of the
travel trade and media in Rome, Milan and Paris, to expand the city’s reach to European travel audiences.
“With so many exciting new developments throughout New York City’s five boroughs, this is an ideal
time to inspire Europeans to book travel now to the US’ most popular big city destination,” said Dixon.
More Visitors Reported in Latvia
T
Sierra Golf Club
10
he number of tourists to Latvia increased by 7.3
percent in 2014 in comparison to 2013 figures, according to the country’s Central Statistical Bureau.
Foreign travellers crossed the Latvian border 6.2
million times and spent EUR 668.5 million, which is
9.9 percent more than in 2013. Most lucrative markets
for the country proved to be Lithuania, Estonia, Russia
and Sweden, and the number of visitors from Germany, Poland, Lithuania, Estonia and the UK increased by
more than 20 percent each.
Recreation was the most popular reason for visiting the country.
10 MAY 2015
NEWS AGENTS
Thomas Cook
City Escapes Launched
T
homas Cook introduced its all-new dedicated cities brand, Thomas Cook City
Escapes, designed to offer trade customers and consumers a range of flexible short
break options.
The new product features highly competitive pricing on a wide choice of city destinations, covering 31,000 hotels in over 2,000 locations around the world.
“Thomas Cook already offers city break
product, but this previously sat across multiple
brands. The simplification of our proposition
has been made to harness those customers who
might have searched for their city break elsewhere. We have not only enhanced the breadth
of our offering but also the way it is presented,”
said Mark Maddock, director of city, domestic
and contracting cities, Thomas Cook UK.
AAA Boasts Partnership
with ArrivalGuides
Thomson to Open Holiday
Design Store in London
O
F
ne of North America’s largest motoring and leisure travel organisations,
AAA signed a deal with ArrivalGuides
to build upon its international destination information for over 55 million members.
ArrivalGuides is a large supplier of destination content, representing more than 150 tourist boards and delivering key travel information to visitors. Destinations manage their own
content displayed through a simple content
management system.
“The ArrivalGuides platform will enhance
the travel information content used by AAA
and provide additional international destination information that is a great value for
our members and travel counsellors,” said Bill
Sutherland, senior vice president, travel and
publishing, AAA.
ollowing the success of similar outlets
across the UK, Thomson will launch its
first-ever London-based Holiday Design
Store this summer at Westfield Stratford City.
The customer experience in the store will be
enhanced by high definition screens and projections. Specially designed zones will allow travellers to browse for holidays, visit the Advice Bar
for reviews and information, and enjoy images
and videos from the comfort of their own booth.
“Recent research carried out by Westfield
shows customers are looking to be inspired
and excited by the in-store experience. The
Thomson Holiday Design store at Westfield
Stratford City takes this experience to the next
level with a truly immersive and innovative offering,” commented Keith Mabbett, director of
leasing, Westfield Europe.
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12
10 MAY 2015
TOURISM BOARDS NEWS
Guest Nights Soar in Berlin
T
he German capital city welcomed 782,374 visitors in February, marking a year-on-year increase of 5.7 percent and boosting guest nights
by 8.6 percent to over 1.8 million.
Domestic travellers accounted for the lion’s share, but traffic from international markets also climbed 8.7 percent, fuelled by a 67.9 rise in arrivals from
Portugal, a 30 percent growth from Ireland, a 24.1 percent increase from the
UK and a 22.1 percent jump from Belgium. Demand from Russia and Ukraine,
on the other hand, dropped 24.9 percent and 19.5 percent, respectively.
Berlin’s largest overseas markets remained the UK, followed by Italy and
the Netherlands.
Ireland Goes
Down Under
I
reland has rolled out a new
three-year strategy which
aims to increase Australian arrivals to the country by
20 percent to almost 220,000
visitors per year by the end of
2017.
Since 2010, traffic from the
Oceanian country jumped 40
percent, and in 2014 alone,
some 180,000 Australians visited Ireland. Strong cultural affinity and improved air access
are set to further boost figures
and attract high-value visitors
from the long-haul market.
As Paschal Donohoe, transport, tourism and sport minister, Ireland, reminded, the
government’s new strategy
targets 10 million visitors and
overseas tourism revenues of
EUR5 billion by 2025, an increase of some EUR1.5 billion
on figures recorded in 2014.
Sydney
10 MAY 2015
13
NEWS ACCOMMODATION
Park Inn by Radisson
Opens in Volgograd
Four Seasons Adds to
French Portfolio
J
C
arlson Rezidor Hotel Group and Regional Hotel Chain launched the midmarket Park Inn by Radisson Volgograd.
Located in the city centre, the 149-room
property features five multifunctional conference halls, a gym and a restaurant, appealing
to both business and leisure travellers.
As Alberto Matos, general manager, Park
Inn by Radisson Volgograd, noted, the arrival
of the hotel is set to further raise the level of
hospitality in Volgograd.
According to Christian Meyer, managing
director, RIMC CIS, the managing company
behind the property, the city offers great potential given the increase in domestic travel in
Russia.
Park Inn by Radisson Volgograd
Grand Hotel du Cap-Ferrat, A Four Seasons Hotel
A
ccess Industries has appointed Four
Seasons Hotels and Resorts to manage Grand-Hôtel du Cap-Ferrat.
The property is uniquely positioned on
the French Riviera and sits on the tranquil
peninsula of Saint-Jean-Cap-Ferrat, surrounded by gardens. It offers funicular access to the
seafront and panoramic views of the Mediterranean Sea.
Jonnah Sonnenborn, head of real estate,
Access Industries, noted, “Four Seasons was
the natural choice when selecting a management company that shared our commitment
for preserving the unparalleled elegance of
the property while delivering unrivalled service and luxury.”
W Marriott Hotels & Resorts is to launch
its second property in Turkey on May
15. Located in Yalikavak on the Bodrum
peninsula, JW Marriott Bodrum will boast
panoramic views of the Aegean Sea. The hotel
features 107 guest rooms, a variety of dining
experiences, a grand spa with a selection of
24 treatment rooms, a kids’ club, two outdoor
swimming pools, an indoor pool, a ballroom
and five meeting rooms.
Mitzi Gaskins, vice president, JW Marriott
Hotels & Resorts, commented, “The new JW
Marriott Bodrum combines the best of traditional Turkish culture with the contemporary
design and signature service our guests have
come to expect from JW Marriott properties
around the world.”
JW Marriott Bodrum
Steigenberger Continues Expansion
Sweet Room by ibis
Unveiled
A
A
s a company with German roots, Steigenberger Hotels places particular emphasis
on spreading out within its core market,
and in line with this, Steigenberger Hotel Munich
is to open in 2017.
The new property will offer 292 rooms and
suites together with a restaurant and bar. A large
conference facility will provide substantial space
for meetings, whilst for guests seeking relaxation
there will be a health and beauty spa, as well as
gym area.
Puneet Chhatwal, CEO, Steigenberger Hotels,
commented, “The Bavarian capital is the ideal location for the very successful continuation of our
national and international growth.”
Munich
14
JW Marriott Increases
Presence in Turkey
ccor revealed its latest innovation,
Sweet Room by ibis, which treats
travellers to an original room experience and design. Currently available at properties in Rotterdam, Hamburg and Lille, the
concept will be rolled out at every hotel currently under construction.
“People no longer end up in economy
hotels because they have to; now they stay
at economy brands because they think about
their options and make the smart choice. […]
Our role as leader is to stay in touch with the
market and customers and to innovate while
honouring our commitment on prices,” explained Frédéric Fontaine, senior vice president, global marketing, ibis.
10 MAY 2015
AIR NEWS
UIA Opens
Kiev – Riga Route
Finnair to Serve More Swedish Cities
Norrköping
U
A
s of May 18, Finnair will launch new itineraries to Sweden with daily flights
to Luleå and Umeå on the coast of the Gulf of Bothnia. The services, which
will be operated by Flybe, will run for the duration of the summer season.
Finnair is also taking over routes previously marketed by Flybe Finland from
Helsinki to Visby on Gotland Island and to Norrköping in central Sweden.
Services to Norrköping are available daily and to Visby three times a week during the summer timetable.
Iberia Strengthens Presence in the UK
kraine International Airlines (UIA) has
recently operated its first nonstop
scheduled Kiev – Riga flight.
The daily frequencies, connecting the
capitals of Ukraine and Latvia, are served by
modern Boeing 737 and Embraer 190 aircraft
with two cabin classes; business and economy.
“The launch of UIA nonstop service between Kiev and Riga is a well-reasoned expansion of UIA trip options to Vilnius, Helsinki,
and Stockholm. This allows us to extend UIA
offer for passengers from Ukraine, to provide
more opportunities for strong ethnic traffic
[…], as well as other passenger categories.
Moreover, our clients from the Baltics are provided with an opportunity to travel to the cities of Ukraine and beyond, throughout UIA’s
well-developed route network,” noted Sergey
Fomenko, vice president, commerce, UIA.
Transaero Launches Moscow – Prague
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beria Express, Iberia’s low-cost carrier,
will launch five new routes from the UK,
for the summer season. The airline will
fly from Edinburgh and London’s Gatwick
Airport to Madrid, as well as from Heathrow Airport to Tenerife and Majorca.
In September, Iberia Express will also
launch its new Manchester – Madrid route
with three flights per week. All the services
will be offered under a codeshare agreement with British Airways.
F
or the first time in its history, Transaero Airlines
started scheduled flights on the Moscow – Prague
itinerary.
The Russian carrier is operating daily services from
the capital’s Vnukovo International Airport onboard Boeing 737NG, with some of the aircraft equipped to provide in-flight high-speed broadband Internet.
The launch of flights to the Czech capital city has
marked another step in boosting operations on routes
in high demand. Passenger load factor on Transaero Airlines′ first services to and from Prague reached nearly
100 percent.
10 MAY 2015
15
NEWS AIR
Adria Connects Slovenia to 21
Destinations
A
Travel Service Becomes Shareholder
of Czech Airlines
dria Airways changed over to its summer timetable,
ensuring links between Slovenia and the rest of Europe with flights from Ljubljana to 21 destinations
and a new scheduled service between Maribor and London.
This summer, new routes are being operated from Ljubljana to Stockholm and Berlin, twice and thrice a week,
respectively.
Scheduled services from Pristina to Frankfurt and Munich are maintained with new ones added to Malmo.
Moreover, flights between Tirana and Frankfurt also
continue this summer, along with new connections to Brussels and Paris.
Alongside the established routes between the Polish city
of Lodz and Munich, the summer timetable also includes a
new Lodz – Amsterdam itinerary, with six flights a week.
Air Serbia: 724
Weekly Departures
This Summer
A
ir Serbia launched its
summer flight timetable which will run
until October, reaching peak
frequencies between June 15
and September 15.
The airline will operate
an average of 724 weekly
departures this summer season compared to 662 during
2014’s summer schedule, offering an average of 81,000
seats per week, nearly 5,700
more than last summer season. In total, available seat
kilometres will increase by 9.3
percent to 2.3 billion.
In addition, five seasonal
destinations are reintroduced
this summer, including Dubrovnik, Malta, Pula, Split and
Varna.
Dane Kondić, CEO, Air Serbia, commented, “Our guests
can also look forward to
added depth and significantly
improved connections across
our network as we adjust
schedules and add additional
frequencies on key routes.”
16
T
he sale of 34 percent of Czech Airlines’
shares has been finalised and as a result
Travel Service became the second largest shareholder of the carrier.
The new investor is also based in the Czech
Republic and operates charter and regular
flights under the SmartWings brand since 2004
and private business jet services since 2007.
Czech Airlines plans to continue the restructuring process approved by its stakeholders in September 2014 with emphasis placed
on increasing operational efficiency, changing the company’s business model and routes
management.
easyJet Celebrates New Amsterdam Base
e
asyJet opened its new base at Amsterdam
Schiphol Airport and announced plans to add
a fourth aircraft to its fleet at the hub from
October onwards.
The extra aircraft means another 40 jobs, bringing the total number of easyJet members based at
the airport and employed on Dutch contracts to
around 160.
Cutting the inaugural ribbon at the official ceremony, Carolyn McCall, CEO, easyJet, said, “easyJet
is already the second largest airline at Amsterdam
Schiphol […]. After flying to and from Amsterdam
for so many years, it is great that we are finally able
to call the airport home for easyJet pilots and crew.”
New Wizz Air Base in Poland
W
izz Air is further strengthening its presence in Poland by opening its 21st
base in Lublin.
Effective September 14, the low-cost airline will station one new Airbus A320 at its sixth Polish base, increasing the number of routes served from the city
to six and boosting annual seat capacity by 115 percent. Wizz Air will offer three new
routes from Lublin to Brussels Charleroi, Doncaster Sheffield and Glasgow.
The carrier is also expanding in Hungary with two new flights from Budapest to
Bologna and Glasgow and increased frequencies to Frankfurt Hahn and Malta.
10 MAY 2015
AIR NEWS
Ryanair: Biggest-ever Winter
Schedule from Cyprus
Norwegian Inaugurates Birmingham
Services
Paphos
N
R
yanair will operate six routes from Pafos International Airport during the next winter season, delivering over 650,000 customers per
annum and supporting some 650 on-site jobs at the coastal hub.
Travellers will be able to take advantage of scheduled flights to Athens, Chania, Thessaloniki, Rome Ciampino, Brussels Charleroi and London Stansted. In response to a strong demand, the low-cost carrier will
increase frequencies to the Greek capital from one daily service to two
daily operations.
As Maria Macken, sales and marketing manager, Ryanair, noted, this
will be the airline’s biggest-ever Paphos winter schedule.
SAS: 11 New Routes in Summer
orwegian launched three-weekly flights from Birmingham Airport to Madrid; the first of three new Spanish destinations set
to launch this summer from the hub.
The inauguration of the service was quickly followed by the introduction of same-frequency flights to Malaga , while the third route to Barcelona is set to commence on June 1, departing on Mondays and Fridays.
David Winstanley, chief operating officer, Birmingham Airport, assured, “We are confident that our business and leisure passengers will
be impressed with Norwegian’s low fares and efficient service.”
Air Seychelles and Air France
Sign MoU
A
ir Seychelles and Air France inked a memorandum of
understanding (MoU), which lays the groundwork for
a commercial agreement that is set to deliver a range
of benefits, including codeshare opportunities, reciprocal frequent flyer points earn, redemption and recognition advantages, as well as technical and cargo cooperation.
According to Joël Morgan, chairman, Air Seychelles, the MoU
will support the commencement of a nonstop, thrice-weekly services to the French capital on July 1.
Eivind Roald
Monarch Announces Winter Itineraries
S
candinavian Airlines (SAS) launched its summer
timetable with a number of new destinations from
its main Scandinavian hubs and regional airports
such as Gothenburg and Bergen, 11 new routes and many
popular summer itineraries returning.
“Over the past two years, SAS has launched more than
100 new routes. We recently opened ticket sales for our
new direct route between Stockholm and Hong Kong,
with the first departure set for September, and we are
always striving to enhance our customer offering,” said
Eivind Roald, executive vice president, commercial, SAS.
He added that the carrier has more destinations and
departures than any other Scandinavian airline.
10 MAY 2015
M
onarch will operate scheduled services to a number of popular
holiday destinations during the coming winter season.
Passengers flying from Birmingham, Leeds Bradford, London Luton and Gatwick as well as Manchester airports will be able to
travel to Lanzarote, Madeira, Larnaca, Gran Canaria, Turin, Alicante, Friedrichshafen, Menorca, Gibraltar and Palma de Majorca.
According to Marjan Schoeke, head of network development, Monarch,
the routes offer greater options to both sun seekers and ski enthusiasts.
“Following the review of our network [in 2014] we have created a
schedule which we believe will be very attractive to our customers,” said
Schoeke.
17
NEWS AIR
Brussels Airlines to Fly
to Canary Islands
Slovenia
More Foreign
Tourists
EstonianLures
Air Operates
to Split
and Milan
F
E
stonian Air has resumed summer flights
from Tallinn to Split, operating once
a week on the route up until June 24,
when a second weekly service will be introduced. From August 30, the flights will again
be once-weekly, and will run until October 25.
Operations from the Estonian capital to
Milan have also been introduced and will be
offered twice a week until October 25.
Other seasonal destinations launched by
Estonian Air this summer include Munich, Vienna, Nice, Paris and Berlin.
British Airways A380 Deployed
to San Francisco
Air Moldova Reconnects Chisinau
and Vienna
British Airways’ Airbus A380
B
ritish Airways’ new Airbus A380 has started flying to the airline’s second Californian destination.
San Francisco joins Los Angeles in welcoming the
superjumbo that offers seating for 469 customers and
operates five services a week during the summer months
from London’s Heathrow Airport.
Later this year, Miami will also be receiving the A380,
taking the total number of routes that British Airways
serves with the aircraft to eight.
Paolo De Renzis, area commercial manager, Middle
East and Central Asia, British Airways, said, “San Francisco
is a firm favourite with our customers so we could not be
happier that they are now able to fly there on one of the
newest and most advanced aircraft in our fleet.”
18
Split
rom October onwards, Brussels Airlines will be offering two flights a
week from Brussels Airport to Tenerife and Gran Canaria.
Operations are set to start on October
25 and passengers wishing to travel to the
Canary Islands from the Belgian capital city
will have the choice of four different travel
options, aimed to attract both price-sensitive customers as well as comfort seekers.
A favoured destination amongst Belgians, the Spanish island cluster welcomes
more than 640,000 tourists from the European country every year.
“The Canary Islands are very popular
with Belgian holiday-makers and a great
addition to our growing sun and beach offer,” explained Lars Redeligx, chief commercial officer, Brussels Airlines.
W
ith the April 10 relaunch of its direct flight from
Chisinau to Vienna, Air Moldova has expanded
its European route network.
A leading airline in the local air transport market, Air
Moldova covers over 50 percent of recorded air passenger
flow in the country.
The reintroduced service is operated three times a
week, on Mondays, Wednesdays and Fridays, onboard an
Embraer 190 aircraft.
Pegasus Airlines Marks One
Year at Charleroi
T
urkish low-cost carrier Pegasus Airlines has celebrated
its first anniversary at Brussels South Charleroi Airport.
Since the start of its operations at the hub on March
31, 2014, Pegasus Airlines has transported nearly 78,000 passengers from the Belgian city to Turkey and beyond, with an
average load factor of 80 percent.
Via Istanbul, a total of 35 connections are offered across
Turkey, as well as Kazakhstan, Bahrain, Lebanon, UAE, Kirgizstan, Ukraine, Russia, Kuwait and Iran, among others.
10 MAY 2015
CAR RENTALS NEWS
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nterprise Holdings, one of the world’s largest car rental companies,
has renewed its national partnership with Athlete Network.
Through the cooperation, Enterprise Holdings will benefit from
access to more than 500 university athletic departments and have the ability
to network with student athletes across the US.
As Marie Artim, vice president, talent acquisition, Enterprise Holdings,
pinpointed, former student athletes bring various desirable skills to the table,
such as exceptional teamwork and strong work ethic.
“As our business continues to grow and our hiring needs expand, we look
forward to networking with even more student athletes,” underlined Artim.
Aberdeen Welcomes Thrifty Car
and Van Rental
T
hrifty Car and Van Rental has further expanded
its UK-wide network by opening a new branch
in Aberdeen.
Located on Machar Drive, the new outlet offers a
wide selection of cars and vans that meet the requirements of both holiday-makers and corporate customers who can take advantage of flexible rental terms.
As Steve Sandford, director of regional operations, Thrifty Car and Van Rental, noted, the company’s footprint continues to grow from strength to
strength. He also reinforced the management’s commitment to helping customers find the best vehicle
to their needs.
10 MAY 2015
19
TRAVEL TALK
Travellers in the greater
Birmingham area can
take advantage of
Norwegian’s low fares
THOMAS
RAMDAHL
Chief commercial
officer, Norwegian
“We are very happy to celebrate
the new routes from Birmingham to several destinations
in Spain. Now travellers in the
greater Birmingham area can
take advantage of Norwegian’s
low fares and award-winning
service. Our crew is looking
forward to welcoming new
customers onboard our brand
new and more environmentally
friendly fleet of Boeing 737-800
aircraft with free Wi-Fi.”
We see strong potential
for our services
ALEXANDER
PROSCHKA
Head, Hahn
Air Systems
Tourism Ireland is
promoting Yeats 2015
February was a distorted
month
RAFAEL
ECHEVARNE
Director of economics
and programme development, Airports Council International World
“February was a distorted month
due to extensive leisure travel
during the Lunar New Year. The
seasonal effect masks any potential downside risks in air transport demand. […] Regardless
of these short term distortions,
we have seen continued strong
growth month after month in
2014 and into [this year] on a
consistent basis. Both passenger
and air freight traffic are dancing
to the beat of their own drum
in the face of ongoing concerns
of a global slowdown. […] We
have yet to see the impact this
will have on airport traffic in the
coming months.”
“We are very pleased to see our
partner portfolio grow. We see
strong potential for our services
as we enable airlines to reach for
the global market by outsourcing the complex process of indirect distribution with our easy
plug-and-play solution. We plan
to add another 15 airlines to ealliance by the end of this year.”
ELAINE
MURRAY
Manager, Scotland,
Tourism Ireland
“We are delighted that Jimmy
Deenihan, [minister for diaspora, Ireland] took the time
to visit us in Glasgow, to hear
about our busy programme of
activity […]. Promoting the Wild
Atlantic Way and the Causeway
Coastal Route continues to be
a major focus for us […]; we are
also showcasing the new Dublin
Discovery Trail. This year marks
150 years since the birth of
world-renowned Irish poet and
Nobel laureate, W.B. Yeats. Tourism Ireland is promoting Yeats
2015 particularly to our ‘culturally curious’ audience.”
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories.
We want to hear from you, so send your comments, questions, frustrations and observations to [email protected]
20
10 MAY 2015
TRAVEL CHANNELS
Sustainable Initiative Launched by W Hotels
W Hotels, part of Starwood Hotels & Resorts Worldwide, has a new partnership with global music artist,
will.i.am, and The Coca-Cola Company, bringing the EKOCYCLE brand to W Hotels rooms around the world.
S
tarting with US properties, W Hotels
will remake its beds with new EKOCYCLE-branded sheets, with each kingsize set utilising approximately 31
recycled plastic bottles. The result is
bedding that is both luxurious as well as environmentally conscious.
The initial idea for EKOCYCLE was conceived
after will.i.am was inspired to turn waste left
behind at a concert into recycled sought-after
objects, and joined forces with The Coca-Cola
Company.
Sarah Doyle, global brand director, W Hotels,
commented, “W guests want to live a stylish, more
sustainable lifestyle and this partnership is a way
to allow them to do so when they are on the road.”
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US
Tourism Companies Encouraged
to Report on ESG Issues
I
David Scowsill
10 MAY 2015
ow. .
n its analysis titled Environmental, Social & Governance
reporting in Travel & Tourism:
Trends, Outlook and Guidance, the
World Travel & Tourism Council
(WTTC) showed that travel and
tourism companies are being encouraged to adopt the reporting
of environmental, social and governance (ESG) issues so that the
sector can be appropriately evaluated in terms of its contribution to
the economy, and its impact on
various environmental and social
affairs.
David Scowsill, president,
WTTC, stated, “As our sector continues to expand, we need to ensure that this growth is sustainable and inclusive. ESG reporting
is an important tool in monitoring and communicating how we
achieve this.”
Etihad President: We Are
Not Poaching EU Traffic
J
ames Hogan, president, Etihad
Airways, recently met Violeta
Bulc, transport commissioner, European Commission, to highlight the
benefits which the airline delivers to
European Union (EU) consumers and
economies, and reinforce the risks associated with rising protectionist sentiment.
He said that in 2014, Etihad Airways’
core operations in the EU contributed a
total of EUR900 million to the combined
GDP of the 28 EU states and supported
more than 11,000 jobs. Additionally, its
2014 capital spending on aircraft and
other aviation equipment contributed
EUR2.3 billion to the EU28 GDP, and
supported more than 28,100 jobs.
“Etihad Airways is not just another
foreign airline flying to Europe to poach
local traffic. We are a sophisticated partner to and investor in Europe for longterm mutual benefit,” reassured Hogan.
21
WHO’S MOVED
OLIVIER
TOMBEUR
RICCARDO
CASALINO
22
Olivier Tombeur has joined
Warwick International Hotels
as director of sales and marketing in Belgium.
Building on his 15 years of
experience in the industry,
Tombeur is now in charge of
all actions implemented at
Royal Windsor Grand Place
and Warwick Barsey Hotel
aiming to enhance the properties’ image in line with the
group’s DNA.
Having previously worked for
companies such as InterContinental Hotels Group, Concorde Hotels & Resorts and
Accor across France and Belgium, Tombeur brings solid
expertise to the table.
He returns to Europe from
the Middle East where he was
in charge of sales for Sofitel
in Dubai and Abu Dhabi and
where he significantly boosted
the results of the properties.
Riccardo Casalino has been
named chief marketing officer
at MSC Cruises and will join the
company’s executive leadership at its global headquarters
in Geneva, Switzerland.
He has lived and worked in international posts for 20 years,
leading various marketing
teams for renowned global
companies.
Casalino started his career at
Procter & Gamble, where he
spent 16 years rising through
the ranks, living and working in
several countries across Europe.
He then continued as senior
marketing director at e-Bay,
Europe, where he successfully
repositioned the brand and
drove growth above the European e-commerce average.
Most recently he worked at online travel company, eDreams
ODIGEO as group chief marketing officer.
LENA
BJURNER
MARK
HENRY
Lena Bjurner is the new member of Scandic Hotels’ management team as head of human
resources.
Bjurner, who will leave a senior position with American
Express’ European human
resources department, has
extensive experience in international business, sales and
human resources.
During her 20-year career with
American Express, she has held
various senior positions in the
Nordics, France and Benelux,
Central and Eastern Europe,
Latin America and Canada.
Upon assuming the position
in early August, Bjurner will be
responsible for Scandic Hotels’
strategic framework within
human resources with a particular focus on talent management, leadership development
and further refinement of the
company’s corporate culture.
Mark Henry, central marketing director, Tourism Ireland,
has been elected vice chairman of the European Travel
Commission.
Over the past 12 years, he has
actively represented the country at all levels in the European
tourist boards’ organisation. His
current responsibilities at Tourism Ireland’s central marketing
division include strategy development, research, marketing
communications and content
generation, among others.
At the ETC, he will be in charge
of leading an initiative to seek
improvement in the European
visa regime for long-haul travellers. Given the economic
growth recently experienced
by China, Brazil, Russia and the
US, Henry will also initiate collaboration between European
countries to grow long-haul
tourism.
10 MAY 2015
PHOTO ALBUM
Take a Shot!
Share with us the latest images of your activities and let your colleagues
know what you have been up to.
Send your photos to [email protected]
Because a picture is worth a thousand words...
A family travelling from Manchester Airport celebrated being Jet2holidays’
one millionth customers this year
Premier Geneva Hotel in Ukraine has recently achieved a high score on Booking.com
KLM Royal Dutch Airlines welcomed back World War II veterans with a
special flight
10 MAY 2015
Grand Hotel Reykjavik attended the Icelandair
Midatlantic Tradeshow
Showcasing Cypriot traditions at Larnaka
International Airport
Star Wars fan airport traffic controller
23
NEWS & EVENTS
EVENTS
Saudi Arabia and Greece to Enhance
Ties
H.
R.H. Prince Sultan
bin Salman bin Abdul Aziz, president,
Saudi Commission for Tourism &
Antiquities (SCTA), welcomed in
Riyadh Elena Kountoura, alternate minister of tourism, Greece,
to discuss the prospects of cooperation in various fields.
The two countries aim to
foster partnerships in the areas
of tourism, antiquities, museums and urban heritage under
the valid memorandum of understanding that was signed
between the Saudi organisation
and the Greek Ministry of Tourism in 2014.
Santorini, Greece
Tourism Ireland Mounts Strong Presence at B-Travel
I
rish tourism organisations joined Tourism Ireland in Spain for this year’s B-Travel fair, one of the
largest holiday shows in the Catalonia region.
The event proved to be an excellent platform for the authority to highlight ease of access to
Ireland from that part of Spain with direct flights from Barcelona to Dublin, Cork and Belfast, as well as
services from nearby Girona to Dublin and Knock.
“2014 was the strongest year ever for visitors to Ireland from Spain and we are undertaking another busy programme of promotions throughout [this year], to keep the momentum going and
build on that growth,” commented Barbara Wood, manager, Spain, Tourism Ireland.
EVENTS
EUROPEAN SPORT TOURISM
SUMMIT
Limerick, Ireland
May 14 – 15
www.sporttourismsummit.ie
An international conference,
awards ceremony, industry
expert sessions and networking
opportunities will all be part of
the event.
REGION TOUR EXPO
Trenčín, Slovakia
May 15 – 16
www.expocenter.sk
A joint event showcasing both
Slovak and Czech regions,
held under the auspices of Ján
Počiatek, transport, construction
and regional development
minister, Slovakia.
IMEX
Frankfurt, Germany
May 19 – 21
www.imex-frankfurt.com
A one-stop-shop for planners
looking to book and organise
worldwide meetings, events and
incentive travel programmes.
FRANCE AIR EXPO
New York Celebrates Earth Day
I
New York
24
n celebration of Earth Day, NYC & Company,
New York City’s official marketing, tourism
and partnership organisation, recognised
several attractions, restaurants and hotels that
lead in green initiatives around the city.
Also, a panel discussion was held on sustainability at Tavern on the Green in Central
Park with speakers from the Broadway Green
Alliance, Con Edison, Department of Sanitation, Empire State Building, InterContinental
New York Barclay and Jacob K. Javits Convention Center.
“New York City has long been at the forefront of sustainability efforts among major cities around the world,” said Fred Dixon, president, NYC & Company.
Lyon, France
June 04 – 06
www.franceairexpo.com
Pilots, flying club directors and
general aviation professionals are
expected to travel to Lyon.
10 MAY 2015