Untitled - Iran Air

History of IranAir
«Iranian Airways» was established in May 1947 and began its first passenger flight after the Second World War
from Tehran to the holy city of Mashhad.
Within a period of 17 years, from 1946 to 1963, the company developed into the most important domestic
airline with a few international flights per week. In 1955, another private airline named «Persian Airways» was
established, which initially provided freight services to Europe. However, the geographical situation of Iran and
its extent, remoteness of relatively populated areas from each other, lack of vehicles , including road and rail, the
need for safe and fast connections of scientific and governmental organizations, and above all, lack of a regular
high-capacity network to revive mutual aviation rights with other countries as well as to ensure more welfare and
comfort for Iranians, all provided the conditions for the Council of Ministers to ratify a proposal made by the
Minister of Road to establish a national airline on February 10, 1961.
Following this decision, IranAir was established on February 24, 1961 with the acronym of IR and the symbol of
IranAir after both «Iranian Airways» and «Persian Airways» merged, and commenced its activities in April 1962.
And now IranAir, with 50 years of experience, acts as an capable hub to provide the service with the Iranians,
trying to fulfill its duties optimally with the passenger, cargo and mail transportation in national and international
network.
IranAir’s staff believes that to reach the threshold of fifty years is possible only thanks to the support by noble
people of Iran.
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Engineering & Maintenance
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The Engineering and Maintenance Division of IranAir
is able to perform all maintenance activities of narrow
and wide body aircraft including Boeing, Fokker, and
Airbus.
This division has over 1700 well-experienced and
professional staff to perform the necessary inspections,
repairs and maintenance of aircraft, engines and
other parts. Technical capabilities, as well as facilities and
equipment of the IranAir’s Engineering and Maintenance
Division have been approved by internationally
recognized and official authorities.
The availability of qualified and experienced staff
together with appropriate facilities and equipment and
valid certificates have allowed IranAir’s Engineering
and Maintenance Division to perform not only
periodical checks and heavy maintenance of IranAir’s
fleet, but also provide technical-engineering services
to other airlines.
Most of the division’s facilities is based in Tehran. It
should be noted that appropriate and adequate facilities
and technical equipment have been considered for
providing technical services to the aircraft and ensuring
flight safety in all domestic and foreign cities to which
IranAir flies.
Airport Services
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Airport Services
is one of the major
specialty divisions in
an air transportation
company so that criteria
of a company’s performance, productivity, and
profitability as well as
of the customer satisfaction will be evaluated in direct and indirect manners
based on how the airport services act.
This division consists of the following units, representing their roles in managing the operations of air
transport company
1 - Passenger and Baggage Services
2 - Cargo Services
3 - Ramp Services
4 - Load Control
5 - Maintenance of equipment and means serving to
aircraft servers and equipment
In fact, from the time that passenger is present at the
airport and holds the company ticket till he/she reaches
Training Center
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the destination, how to get services from the different aspects (including the operation of passenger acceptance
and safe delivery of cargo, carrying out scheduled
flights, ensuring the safety of passengers and
establishing a happy, safe and fun trip with beautiful
memories), are among the measures of the Airport
Services Department on the national, domestic and
international scales which play an effective role in
meeting customer satisfaction and attracting tourism,
and which contribute to have high capacity to attract
passengers.
All national and foreign stations at the airports as well
as the centers where there are IranAir’s representatives
or IranAir’s flights are available are affected by the
activities of this department.
It should be noted that the achievement of IranAir’s
planned objectives (especially in the coordination
of the operation) can be mentioned among the main
measures of the Airport Services Department, showing
IranAir’s updated activities, use of the most modern
operational and communication equipment as well as
of safety and management systems. IranAir flight
network covers domestic stations across the country
and some international stations.
IranAir’s Manpower Development and Training Center is one of the most advanced aviation training centers
in the Middle East that can provide not only training
needs of its staff, but also the training services needed
by other airlines, Iranian air transportation-affiliated
institutions as well as travel agencies.
Relying on past experiences and new investments
to update training facilities and equipment, IranAir’s
Manpower Development and Training Center is now
known as the most complete and most extensive
training center for airlines in the region; and now,
as a fully-equipped and quite extensive unit with
all equipment, facilities and capabilities, it is going
to provide training and development needs of the
country’s aviation industry with regard to training of
the domestic airlines first and foremost, and the needs
of universities’ educational and scientific workshops in
the second degree.
• Training flight attendants of airlines,
• Training personnel of travel agencies,
• Providing facilities for pilot training
The above cases are among the activities in this
center after the Islamic revolution.
Public Relations
IranAir’s Public Relations consists of four subsets:
• Information:
This unit includes the following: All interactive activities with the
media, Communication with the media, Preparing and sending IranAir’s
news for public awareness, Updating and maintaining the company’s
website (www.iranair.com) to provide the latest information and news, as
well as responding to all the clients’ website, Content analysis of the
media’s news concerning the IranAir, and reporting to senior management of the company to adopt the necessary policies, Examining in-flight
magazines, Conducting surveys to coordinate the magazine’s headings
with demands of passengers and, Investigating applications by various
magazines, of publication distribution in IranAir’s flights.
• Publishing and advertising:
Preparing and publishing a bimonthly in-flight magazine (Homa) for
flight passengers and a monthly internal magazine (Payam-e-Homa) for
employees, Preparing and publishing a bimonthly advertising magazine
(Blue page) for flights, Designing advertising posters.
• Social Affairs:
Organizing exhibitions, celebrations, seminars and various events inside
and outside IranAir, Preparing IranAir’s promotional items, Honoring
passengers at airports.
• In-flight entertainment:
Preparing films to show during the flight, Producing educational films,
Preparing audio cassettes and video tapes to show during the flight.
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More flights
More points
Skygift, Frequent Flyers Club
Frequent flyers refers to the passengers who fly
frequently with a specific airline. These clubs
are common in all the major airlines in the world.
In IranAir, this service is called Skygift (which
literally means “heavenly gifts”).
In fact, this name originates from our thinking
because we heartily think that when passenger flies in
the sky with us, we should thank him and give him this
heavenly gift.
Established more than four years ago, Frequent
Flyers Club now has almost 47 thousand members,
whose service is provided in IranAir’s international
flights.
How to provide services of the club is as follows:
After the passenger registers, he/she becomes the free
club member. Registration forms are available at IranAir’s sales offices and travel agencies, as well as on
the website (www.skygift.ir).
In the beginning of the arrival, members are granted
1000 points, and then they gradually receive permanent
membership cards (blue, silver and gold) for which variety of services is included. With his/her first international
flight, passenger becomes holder of permanent blue card,
and then if during over one year he/she earns 22 thousand
points depending on the mileage traveled by the airline,
he/she receives a silver card with special benefits.
If 25 thousand points are earned, the Silver member
will be able to get the Gold Card in which in addition
to Silver Card benefits, his/her ticket will be always
booked in flight, and has many other benefits.
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Catering
IranAir Catering was established in 1968, and now
holds a whole space of 8833 square meter for food
production, preparation and storage, having more than
1200 employees providing different services in four
shifts.
Using experienced and skilled cooks and confectioners,
this division provides a wide range of Iranian
traditional dishes and international superfoods based
on the appetite and taste of IranAir’s passengers; and
in addition to providing meals and meeting welfare
needs of passengers and crew, IranAir Catering
Department offers its services to other national and
international airlines.
IranAir catering produces and distributes an average
of 27 to 32 thousand meals per day.
Designer: IranAir Public Relation