Handbook - CRM Students

WELCOME TO YOUR
SLADE PARK
HANDBOOK
WELCOME TO
SLADE PARK
Horspath Driftway, Headington, Oxford, OX37FJ
GIVE US A CALL:
0844 371 5642*
E-MAIL US:
[email protected]
FIND YOUR NEW FRIENDS ON
FACEBOOK
KEEP UP TO DATE WITH US ON
TWITTER
HAVE A LOOK AT WHAT WE’VE BEEN UP TO
ON INSTAGRAM
*Calls to this number are charged at 5p per minute
plus your telephone provider’s access charge
HELLO,
FIRSTLY A HUGE WELCOME TO SLADE PARK - WE’RE
REALLY EXCITED FOR YOU TO BE LIVING WITH US! AS THE
ACCOMMODATION TEAM, WE KNOW THAT YOUR STUDENT
YEARS SHOULD BE SOME OF YOUR MOST EXCITING AND
MEMORABLE - THAT’S WHY A MEMBER OF STAFF WILL BE
AVAILABLE AT ALL TIMES TO MAKE SURE YOU GET THE MOST
OUT OF LIVING AT SLADE PARK.
This handbook gives you all the information you need regarding living at Slade Park. Grab yourself
a cup of tea and take a look. In here we cover many aspects of student life at Slade Park, from
what to do if you loose your keys to dealing with your laundry. To stay in touch with activities and
events please join our social media sites. Find us on Facebook – Sladeparkoxford.
We hope you enjoy living with us and we look forward to meeting you soon!
The Team at Slade Park
YOUR NEW ADDRESS:
POINTS OF INTEREST:
Slade Park
Horspath Driftway
Headington
Oxford
OX3 7FJ
(Please ensure you include the full address including your
name, flat & room number on any parcel / postal deliveries!)
Oxford Brookes University (Gipsy Lane) – 29 min walk or 12
mins by bus
Student Union – 35 min walk or 18 mins by bus
Tesco Superstore – 16 mins by bus.
Train Station – 40 mins walk or 25 mins by bus (subject to
traffic)
MAP INFORMATION:
We know it can be a bit of a nightmare when you move - even
if you are in familiar surroundings. We have put together
below some helpful info for your first couple of days - keep
us informed if you find any more useful places over your year
with us!
OFFICE OPENING HOURS:
The Slade Park Accommodation team will be located in
Reception between 9am and 4.00pm, Monday to Friday. The
Out of Hours Team will be on call between 4.00pm and 9am
Monday to Friday and weekends.
OUT-OF–HOURS EMERGENCY
CONTACT:
Should anything urgent happen outside of
the office hours, please call the out-of-hours number.
0116 2550711
We know how important it is to have somebody to
contact so don’t worry, someone will always be on
hand to help if you have an urgent issue.
We strongly recommend you save this number in your
mobile so that you have it to hand should you ever
need it. You’ll find more useful numbers on the last
page of this handbook.
COMMUNITY
We pride ourselves on a great online
community - Slade Park is on Facebook.
If you are too, please like and join our
page! We use Facebook to keep you up to date of
what’s happening on site and around Oxford we also
run competitions for great prices and generally keep in
touch with you!
SLADE PARK
WE’RE ALSO ON TWITTER, PINTEREST AND
INSTAGRAM.
P5 MOVING IN
P8 COMMUNITY LIVING
P11 COMMUNITY AMBASSADORS
P14 CLEAN LIVING
P16 HEALTHY AND HAPPY
P19 WHERE TO GO
P21 YOUR CONTRACT
P23 MOVING OUT
P25 REFERENCE GUIDES
P28 USEFUL CONTACTS
P30 YOUR DATA PROTECTION
MOVING IN
WHEN YOU ARRIVE, MAKE YOUR
WAY TO THE ACCOMMODATION
OFFICE. HERE YOU’LL SIGN
FOR YOUR KEYS – WE’LL NEED
TO SEE SOME ID LIKE YOUR
PASSPORT OR DRIVING LICENCE.
When you have a move in date in mind, please
e-mail the accommodation team informing them
of the date and approximate time of your arrival.
On the main move in weekend our staff and
ambassadors will be on hand to assist with the
limited parking available and guiding you to the
accommodation office.
Once you’ve got your keys – look after them. It’ll
save you a lot of hassle, especially at two o’clock
in the morning when you can’t find your keys and
have to call the Out-of-Hours Team! (Charges will
apply)
Always lock your room and keep your keys with you
at all times. Never give your keys to anyone else
as this is a serious breech of your contract. If you
were to lose your keys, inform the accommodation
office as soon as possible. Upon payment a
replacement set of keys will be issued.
6
If you’re locked out of your room outside of office hours, call the
Emergency number on 0116 2550711. There’s a £30 call -out fee
for this service (so try to make sure you look after your keys).
YOUR ROOM
You’ve got your keys. Now it’s time to settle into
your room. Here’s a quick tour of the features,
together with other things you need to know…
YOUR INTERNET
Your room is equipped with 24-hour wired
broadband, at an additional charge. Check our
Internet policy for usage guidelines.
(please be aware an Ethernet adaptor may be required for your
device)
INTERNET SERVICE ISSUES?
Please call 0333 1230112 if you have a problem with your
service – make sure you’re at your computer when you call.
WINDOWS
All windows should be restricted for tenants safety
and should not be tampered with.
YOUR TV
If you’re going to use a TV in your room or
communal kitchen, you’ll need a licence – you
can get one at the Post Office or online at WWW.TVLICENSING.CO.UK
YOUR HEATING
Each radiator reaches a temperature of 25 degrees.
Once the room has reached this the temperature
the room is regulated.
IF YOU NOTICE ANYTHING WRONG WITH YOUR RADIATOR, PLEASE
LET THE ACCOMMODATION TEAM KNOW AS SOON AS POSSIBLE.
THINGS WE DON’T ALLOW....
èèPlease NO PETS - we know they’re cute but unfortunately
not permitted!
èèPlease NO WEAPONS of any description, including pellet
gun (BB) and air activated weapons, crossbows and
longbows, catapults, non-domestic knives, etc. Thank you.
AT SLADE PARK YOU’LL BE
SHARING SOME GREAT SPACES
AND FACILITIES. HERE’S
A RUNDOWN OF WHAT’S
AVAILABLE, TOGETHER WITH
SOME TIPS ON HOW WE CAN ALL
MAKE YOUR CRM COMMUNITY
THE BEST IT CAN BE.
YOUR COMMON ROOM
What more can we say other then this is your
space to socialise. Designed for you to sit, talk,
play games, eat, drink, watch TV and films. It is
open 24 hours a day, 7 days a week. It is YOUR Common Room,
so respect it, keep it clean and make the most of it!
YOUR LAUNDERETTE
If you’re not taking your washing home you’ll
need the launderette! You’ll find it next to
Reception. The machines are coin operated, and
instructions are included with this welcome
pack.
Please follow instructions and don’t overload the machines
– we can’t be responsible for damage to your clothing! If you
have any problems, please contact Slade Park. The telephone
number is printed in the launderette.
YOUR BICYCLE STORE
Bike shelters are located within Slade Park.
Please ensure you register your bike at the
reception prior to leaving your bike. Please
ensure a suitable bike lock is used to keep your
bike secure.
YOUR MAIL
All post will be delivered to your postbox in
reception. If you would like the accommodation
team to receive your parcels you must
come to reception and complete a parcel disclaimer form.
The accommodation team hold no responsibility for lost or
damaged parcels - You’re responsible for taking delivery of
any parcels via courier or delivery services. Parcels, recorded
delivery and special deliveries can be signed for at Reception
but must be collected within 48 hours.
GOT SOMETHING TO SHARE?
We’d love you to put up notices in the communal
area but if you could let us know first that would
be great! Thank you.
YOUR ENERGY
At Slade Park we do our best to be as ecofriendly as possible, we know it can be difficult
but there are some really simple/easy ways to
help us out by being green and keeping costs
down:
èèTurning lights off when you go out.
èèOnly boiling as much water as you need.
èèAlways putting lids on pans.
èèUsing your radiator thoughtfully.
7
COMMUNITY
LIVING
ALL IN ALL IT’S GREAT FUN
LIVING AT SLADE PARK AND WE
UNDERSTAND THAT SOCIALISING,
PARTYING AND STAYING UP LATE
IS ALL PART OF THE STUDENT
LIFESTYLE AND WE WANT YOU
TO HAVE THE BEST YEARS OF
YOUR LIFE HERE- INCLUDING
GREAT DEGREE RESULTS.
We don’t want to bombard you with an endless list of
house rules and regulations but we do want to ensure
you live in a clean, safe and enjoyable place to live.
It’s all common sense, but we know how important
studies are to everyone so we have put some
reminders for CRM Student community living below:
CARE ABOUT YOUR COMMUNITY
Respect any items or pieces of equipment
belonging to Slade Park. It’s a real shame
when one person ruins it for everyone else.
We love you to see your friends outside of Slade Park - if you
have mates over please ensure that you accompany them
at all times onsite and let them in/out with your fob. We will
not open the door for visitor’s unless you are present. Please
also be aware that whilst we love you having your friends
over that they show the same respect as everyone else - any
misbehaviour from mates will be your responsibility.
OOOOPS! ACCIDENTS DO HAPPEN
We know there are always times when things
can’t be helped but intentional damage to Slade
Park property will result in a charge. Equal
charges will be made for any communal area damages if no one
is found responsible and there will be a basic charge for cleaning
if your room isn’t up to scratch at the end of term. Check out the
basic charges at the back of this guide for more info.
MAINTENANCE
We have a full time maintenance operative
on site, there to save you when that light
bulb goes or toilet fails.. We always try to
sort out any issues as soon as they are reported but in some
instances we do have prioritise repairs depending on their
urgency. Emergency repairs include complete loss of power,
heating, lighting or hot water- we aim to fix these types
of problems within 24 hours. If you have an out-of- hours
emergency maintenance issue, please contact the community
ambassador’s by using the out of hours contact numberwho
will be happy to help. They are able to fix most problems, but
will also log your repair for the Accommodation Team and can
contact the appropriate repair services if necessary.
MASTER CHEF
We love for you to cook in your kitchens however
we want you to be safely when you do. We
therefore ask you to abide by the following rules:
èèDon’t leave your cookers unattended when in use.
èèKeep the grill clean- dirty grill pans catch fire very easily.
èèYour kitchen door is a fire door- please ensure it is closed
at all times.
èèSwitch on the extractor fan when cooking.
èèChip pans, deep fat fryers are not permitted. (We have a
great chippy down the road though!)
UNDERSTANDING
We know how difficult it can be when you move
in with a new bunch of people. We ask you to try
and be understanding to other people within your
living space. The diverse mix of age, background and cultures
is what makes University so amazing- please remember to give
a second thought to those around you and respect that their
thoughts might not be the same as yours. You never know by
having a chat you might find you have more in common than you
thought!
9
NOISE
We love our music and especially having a
laugh with mates- but please be respectful of
how this can affect other people you are living
with. It might be your night where there is no early lecture but
for other flatmates this may not be the case. Please try to think
about how your noise is affecting others!
INVENTORY
On arrival you will be provided with a printed
inventory. This is a document that formally lists
all the items that are in your room. We know
you are really busy when you first move in but please ensure
you take the time to fully check your room. Please complete
the inventory and return it to the accommodation team within
7 days of moving in. This will not be accepted after 7 days of
receiving your keys. Remember that upon checking out, your
room needs to be left in the condition it was when you first
moved in.
TIDY
Keeping your room and communal areas clean
and tidy solves a whole lot of hassle during the
year. It’s not just to ensure that we keep Slade
Parks standards throughout the year but to ensure that you
live in hygienic and clean condition. We know it’s tough when
living with others so we have produced a cleaning rota for your
kitchens should one be required. (available from reception)
10
BINS
Putting out your bin is rubbish (sorry we had to
sneak that in)! Please ensure that you put your
rubbish out in the correct bin. General waste
and recycling bins are located within the bin store. Please do
not leave bags of rubbish next to the bin, outside your window,
outside someone else’s door- this can result in the entire bin
not being emptied, poor site hygiene and fines will be issued if
people are seen doing this.
YOU
The most important aspect of CRM Students is
how we look after you. We know University life
is supposed to be the most amazing time but
we also know that sometimes it doesn’t go as smoothly as you
expected, so don’t keep your worries to yourself. We know how
stressful your personal life can be let alone your studies- if
things get on top of you, make sure you let someone know.
The University provides support and advice on various issues,
such as financial, relationship and course problems as well
as a dedicated service for disable students. If you need to talk
to somebody you are always welcome to come and talk to us
at reception- we will always try to find the appropriate person
for you to speak to. Student Support is normally a best bet and
they are also great in pointing you to the right direction.
CLOTHING
We work closely with a charity called Traid who
will recycle your unwanted clothes by taking
them to the Traid charity shops for re-sale and
reuse. All money made goes to support projects fighting global
poverty, exploitation and environmental degradation across the
textile industry supply chain. You will find a collection bin on
site, usually alongside the other on-site recycling facilities. You
can find out more about this great charity at www.traid.org.uk
UNWANTED ITEMS
If you have any other clean, unwanted items
in good condition including furniture and
electrical goods, please let the site team know
and they will arrange for them to be collected by the British
Heart Foundation. The British Hear Foundation plays a leading
role in the fight against disease of the heart and circulation so
it is no longer a major cause of disability and premature death.
The British Heart Foundation is a fantastic charity well worth
supporting, to find out more visit www.bhf.org.uk
COMMUNITY
AMBASSADORS
AT CRM STUDENTS WE
WANT YOU TO FEEL SAFE
AND SECURE AT ALL TIMES
- BUT WE ALSO KNOW YOU
SOMETIMES JUST NEED
SOMEONE TO HELP, WHETHER
IT BE YOU’VE BURNT YOUR
TOAST OR LOST YOUR KEY.
Our Community Ambassadors are there to support
the residents of Slade Park.
They not only assist with the day to day life of the
site but they also help with organising events,
working with the University community and
delivering feedback from our regular ‘questions
of the week’. Here to ensure you always have
someone to speak to and support you in living in a
friendly, responsive environment.
Community Ambassadors along with the
Accommodation team are here to ultimately
ensure that your safety and security are kept at
all times:
12
FIRST, SOME GENERAL SAFETY TIPS...
OUT-OF-HOURS SECURITY
èèAll gates to the site are self closing. However please ensure
that these close and lock shut at all times
èèDon’t prop the doors open – including fire doors
èèAlways carry your keys and never give it to anyone else
èèBe aware of strangers on the premises – if you’re not sure who
someone is, ask them or alert the Accommodation Team
èèLock your door when you’re going out and keep it closed at
other times – even if you’re just nipping to the kitchen
èèIf you see anything suspicious, let the Accommodation Team
know as soon as possible
èèIf your room is at ground level, or easily accessible from the
ground, make sure your windows are shut before you go out.
Windows will only tilt outwards and should not be opened
fully.
Please call the Service 24 emergency number
to report any issues you are experiencing. The
call centre will be able to assist in directing
your call.
If you’re worried about the safety of any equipment
in your room or the communal areas, please contact
the Accommodation Team on 0844 371 5642 or email
[email protected] Please also take a look at
the ‘troubleshooting’ guide at the back of this book to help you
deal with minor problems.
FIRST AID
If you have an accident at Slade Park please report
it to the Accommodation Team (after calling an
ambulance if needed). The office keeps a first aid
box but it does not issue drugs of any description.
HEAT AND SMOKE DETECTORS
The kitchen and communal corridors are
equipped with heat and smoke detectors. Your
room is fitted with a smoke detector.
NOW THAT YOU’RE
SHARING A LIVING
SPACE WITH LOTS
OF PEOPLE, IT’S VITAL THAT
YOU KNOW HOW TO PREVENT
FIRE AND WHAT TO DO IF ONE
HAPPENS. PLEASE READ THE
INFORMATION BELOW – IT
OUTLINES GENERAL FIRE
PREVENTION, FIRE ALARMS AND
THE EVACUATION PROCEDURE.
FALSE ALARMS:
Most false alarms are caused by fire doors being
propped open when people are cooking. This is a major
inconvenience for everyone involved, especially the fire
services. Please: always keep fire doors closed. CRM
Students issues a charge of £25 to anyone who sets off
a false alarm.
GENERAL FIRE PREVENTION:
FIRE EXITS AND EVACUATION:
YOU’RE REQUIRED TO TAKE PART IN FIRE DRILLS.
èèIf a fire alarm activates, you must evacuate the building and
go to your designated assembly point – located beyond the
car park adjacent to the Rear Gates
1. KNOW YOUR ESCAPE ROUTE AND EQUIPMENT
èèWhen you arrive in your new room make sure you know
where the nearest fire exit is
èèRead the fire notices dotted around the building
èèMake sure you know where the evacuation assembly point
is – located beyond the car park adjacent to the Rear Gates
èèOnly use fire-fighting equipment if you are trained to do so
and it is safe to do so, do not put yourself in danger.
COMMUNITY AMBASSADORS ARE ALSO TRAINED FIRE WARDENS
BUT HERE ARE SOME HELPFUL HINTS AND TIPS FOR FIRE SAFETY
FOR YOUR TIME WITH US:
SMART ELECTRICS :
èèWe recommend your personal electrical items are PAT
tested by a qualified electrician
èèAlways follow instructions when using electrical equipment
èèMake sure electrical items are fitted with the right fuse
èèAlways switch off and unplug appliances not designed to
be left on
èèCheck electrical appliances for dangerous wiring, hot plugs
or scorching on plugs and sockets
èèDon’t overload sockets
èèOnly CE marked appliances can be used; if electrical
appliances are being bought from overseas, they must be
CE marked or cannot be used.
2. KEEP ACCESS AND FIRE EXITS CLEAR
èèIf you notice any obstruction to fire exits, please let the
site office know
èèBikes must not be kept in your room or in the way of an
escape route.
3. KNOW WHAT TO DO IF A FIRE ALARM SOUNDS
èèLeave the building immediately – don’t stop to pick up
your stuff
èèGet out as quickly as possible and don’t block escape
routes
èèMake your way to the evacuation assembly point
èèDo not attempt to re-enter the building until the
Accommodation Manager or fire brigade have given you
permission to do so.
13
CLEAN LIVING
BE CLEAN,
BE SAFE,
BE HAPPY.
THE KITCHEN
Everyone in your property is responsible for
keeping the kitchen clean and tidy. You’ll be
warned if the kitchen in your property is found
to be in an unacceptable condition. If the situation doesn’t
improve, your flat will be issued a charge. Why not use our
community cleaning rota with everyone?
YOUR ROOM
It’s up to you to keep your room clean. They’ll
be checked every semester (don’t worry, you’ll
be notified in advance!) We don’t expect your
rooms to rival the Ritz, but we do expect order and cleanliness.
If not, you’ll be given 24 hours to clean up or risk a charge.
BASIC CLEAN LIVING GUIDELINES
èèPlease don’t use abrasive cleaning products as they can
damage surfaces.
èèFor obvious reasons, please don’t use hair/clothes dye in
the bathroom.
èèDo not put any pictures or posters on your walls, please
use the pin board provided – damage to walls will incur
a charge.
WHAT’S THE DAMAGE?
Here are some examples of charges we’d
encourage you to avoid… one or two of these
could seriously limit your entertainment funds!
DAMAGE TO YOUR ROOM
Replace mattress Replace/repair bed from Replace door lock Replace bedroom door Redecorate bedroom from Clean bedroom carpet Clean corridor carpet
Replace internet cable socket DAMAGE TO COMMUNAL AREAS
Replace microwave/combination Replace vacuum cleaner Replace dining table or breakfast bar Replace fridge/freezer Replace radiator £80
£160
£100
£320
£225
£45
£40
£15
£65/£150
£90
£250
£300
£250
The full list of charges can be found at the back of this guide.
Please note that the charges quoted are estimates and may be
subject to yearly increases.
15
HEALTHY &
HAPPY
MOVING AWAY FROM HOME;
PRESSURE TO MAKE NEW
FRIENDS; MEETING DEADLINES
– THEY CAN ALL TAKE THEIR
TOLL. BUT DON’T WORRY –
WE’RE HERE TO HELP YOU
STAY HAPPY AND HEALTHY
WITH USEFUL HINTS, TIPS AND
TELEPHONE NUMBERS.
FEELING UNDER THE WEATHER?
If you’re unwell you can get an appointment
with a doctor or nurse at your University’s
health centre. Please ensure that you only call
emergency services when it is life threatening - usually you are
able to get a doctor’s appointment on the same day or within
a week. Make sure you register with your University’s health
centre when you arrive at University - hopefully you won’t ever
need an appointment but should you need one it makes life a
lot easier when you are registered.
We also know how easy it can be to slip into less then healthy
routines whilst studying. We want you to make sure that you
look after yourself to ensure you do your very best. A few tips
below for keeping yourself in tip top condition:
SOCIALISING
We know that sometimes you can be bombarded with nights
out, events and things to do but try to make sure that you find
time for yourself!
TIRED
Too much or too little sleep can get your run down or not
performing at your best, try to get 8 hours straight through a
couple of times a week at least. Get to know your limitations
and don’t be afraid to say so - you will be surprised at how
many people feel the same.
UNIQUE
Remember even though everyone is a student at University it
doesn’t necessary mean everyone’s the same. We along with
the University treat everyone as an individual and celebrate the
range of student’s that we have living with us!
DEBT
It can be tough managing your finances at University (and
after!) but we are hear for you to speak to if you are concerned
about paying your rent. We release all payment dates when you
get your tenancy agreement and we ensure that we keep you
updated in advance. If our payment dates don’t directly match
loan dates we always try to reach a solution for you. We do
however follow a strict arrears procedure so do let us know as
soon as possible if you are experiencing financial worries.
EXERCISE
Whilst it can be easy to eat, sleep, study, repeat - it’s important
to ensure that you get regular exercise. Whether that be
through joining a University sports club, gym or walking
instead of the bus a few times a week. It’s really surprising
what a difference it will make to your general well being.
NUTRITION
As tempting as it is to have kebabs or pizza most nights, it’s really
important to try and have a healthy diet. Remember there are a
lot of ways that a healthy diet can enhance your brain power! For
example - fish is a great source of essential fatty acids such as DHA
(enhances learning ability and mental development.)
17
TIPPLE
We know drinking can sometimes be a big part of University
life but we know that it is not part of everyone’s life. Always
ensure that you drink responsibly and stay safe. Also remember
not everyone drinks so behave that’s why we ask you to respect
those that don’t on site.
STUDIES
The whole reason you have to come to University is to leave
with the best degree possible to you and we want to ensure
that we support you through this.
FOR OUT-OF-HOURS HEALTH ADVICE
Call the NHS Direct helpline on 111 or visit
WWW.STUDENTHEALTH.CO.UK – it’s a helpful online resource
but always get advice in person from a medical professional if
you’re worried about anything.
PROBLEMS WITH A FLAT MATE?
If you’re unhappy about the behaviour
of another resident in your flat or on the
site- please come and speak to us or your
community ambassador. If you don’t feel comfortable
speaking to us directly then please ensure that you write your
concerns to the site manager in an e-mail. Noise complaints
can be reported to the Community Ambassador or for more
serious ones you are entitled to report them directly to the
Environmental Health Department (however this is rarely
required!)– see the useful numbers section for details. If you do
contact the Environmental Health Department make sure that
you keep us in the loop, we can then work together to ensure
that we resolve any concerns that you may have.
STUDENT MINDS
CRM Students works with and supports the UK’s
student mental health charity Student Minds.
Student Minds supports students’ mental
health by training and supporting students to equip them
to bring about positive change on their campuses through
campaigning and facilitating peer support programmes.
Student Minds want to see students taking action to foster an
environment where everyone has the confidence to talk and
listen to each other, the skills to support one another and the
knowledge to look after their own mental health.
To find out more about the support offered by Student Minds or
to get involved, visit www.studentminds.org.uk
18
SOME USEFUL CONTACTS…
Oxford Brookes 01865 484848
Sexual Health www.sexualhealth.org
Samaritans 0845 7909 090 or www.samaritans.org
Student Loans Helpline
0141 306 2000 or www.slc.co.uk
Victim Support
020 7268 0200 or www.victimsupport.org.uk
Alcoholics Anonymous
0845 769 7555 or
www.alcoholics-anonymous.org.uk
British Pregnancy Advisory Service
03457 304 030 or www.bpas.org
Debtline
0808 808 4000 or www.nationaldebtline.co.uk
WHERE
TO GO
LOOKING TO PLAN A
NIGHT OUT? WHY NOT
TRY A PUB NEAR TO THE
ACCOMMODATION…
CLUBS
GO SAFELY
BIKES
Plan how you’re going to get somewhere before
you go out. Making decisions before you go
anywhere is always much safer, especially if
you’re planning to have a drink or two, or three!
Bike shelters are located within Slade Park.
Please ensure you register your bike at the
reception prior to leaving your bike. Please
ensure a suitable bike lock is used to keep your
bike secure.
BUSES
THE PURPLE TURTLE
www.purpleturtlebar.com/oxford
All Oxford Brookes students living with us are
entitled to a FREE bus pass (Brookes Key). To
apply for your pass visit the OBU website to
register. Buses travel regularly from two stops within 100yds of
the site. Timetables are available upon arrival and will be handed
to students with their keys.
THE BRIDGE
www.bridgeoxford.co.uk
Oxford train station is around 20 minutes from the site by car
subject to the traffic.
CAMERA
www.cameraoxford.co.uk
PUBS AND RESTAURANTS
ANGEL & GREYHOUND
www.youngs.co.uk/pubs/angel-and-greyhound
THE TURF
www.theturftavern.co.uk
MUSIC VENUE
THE O2 ACADEMY
www.o2academyoxford.co.uk/
20
CARS
Students are not permitted to bring cars to
Slade Park. There is no parking on site and you
will be breaching your contract with Slade Park
and Oxford Brookes University if you bring your car with you.
MOTORBIKES
No motorbikes are permitted at Slade Park
TAXIS
Always try to book your taxi cab or private hire
vehicle in advance with an operator you or a
friend uses regularly. Don’t get into a private
hire vehicle if you haven’t booked it in advance.
Local Travel Services And Help Lines:
èèRail Information 0845 748 4850
èèwww.nationalrail.co.uk
èèwww.thetrainline.com
èèNational Express Coaches 0870 580 8080 online:
www.gobycoach.com
YOUR
CONTRACT
ONCE YOU’VE SIGNED
YOUR CONTRACT,
YOU’RE BOUND
BY EVERYTHING OUTLINED
WITHIN IT, SO PLEASE READ IT
CAREFULLY AND MAKE SURE
YOU’RE FAMILIAR WITH THE
KEY TERMS AND CONDITIONS.
HERE’S A QUICK REMINDER OF SOME KEY CLAUSES:
èèSlade Park is managed by CRM Students Limited. You are bound to the full contract period
– if you leave before the contract ends you will not receive a reduction in rent and it is your
responsibility to find a suitable replacement tenant.
èèStaff may need access to your room for room inspection; maintenance and repair; and
during open days for prospective students. At least 24 hours’ notice will be given (unless it
is impractical to do so)
èèYou must pay your accommodation fees on the due dates stated on your contract –
outstanding debts will eventually be passed on to an external debt collecting agency
èèIf you decide to transfer to another room, exchange rooms or leave Slade Park, you will be
charged a £50 administration fee
èèCRM Students does not accept liability for the loss or damage to any resident’s property,
whatever the circumstance. We advise you to arrange adequate insurance cover for your
personal possessions while you are here, basic contents insurance is provided but may not
cover any expensive personal items.
If you’re unsure of your full legal obligations as a resident of Slade Park, please double check
your contract agreement for more information.
22
MOVING
OUT
WHETHER YOU WANT TO
MOVE ROOMS OR MOVE OUT
– HERE’S EVERYTHING YOU
NEED TO KNOW…
We hope you enjoy your time at Slade Park and
choose to stay here. However, you may wish
– for a variety of reasons – to move rooms or
Slade Park. In all cases you should discuss your
situation with a member of the Accommodation
Team first. All moves within or out of Slade Park
are at the management’s discretion.
MOVING TO A VACANT ROOM
You’ll need to complete some paperwork and
sign a new contract, there’s a £50 fee to cover
admin costs.
SWAPPING ROOMS
You and the person you’re swapping with need
to go to the Accommodation Office to sign
the paperwork. You’ll both need to sign new
contracts and each pay a £50 admin fee.
MOVING OUT PREMATURELY
You’ll need to find an appropriate tenant to move
into your room. And both of you will need to go to
the Accommodation Office to sign the paperwork.
Your replacement tenant will need to pay a booking fee and sign
a tenancy contract. You’ll need to pay a £50 admin fee.
WITHDRAWING FROM YOUR COURSE
Tell the Accommodation Team in good time and
provide written confirmation from your Tutor
or course Administration Officer, indicating
your last date of attendance. You’ll need to find an appropriate
tenant to move into your room. And both of you will need to
go to the Accommodation Office to sign the paperwork. Your
replacement tenant will need to pay a booking fee and sign a
tenancy contract. You’ll need to pay a £50 admin fee.
MOVING OUT AT THE END OF YOUR
TENANCY
As a condition of your contract, you’ll need to
book and attend a check-out inspection with the
Accommodation Team – and sign the report. If you don’t attend
the check-out inspection it will be very difficult to challenge
the inspection and any charges for damage and disposal of
refuse and any abandoned items. The check-out inspection
also lets us know where we should return your deposit – so it’s
in your interest to attend.
èèOn your last day, you must vacate your room by 12 noon
èèPlease return all keys to the site office
èèPlease make sure your room is clear of all your
possessions
èèPlease make sure your room is clean before you leave –
you’ll be charged for cleaning if it’s not (see the back of
this guide for list of charges).
24
REFERENCE
GUIDES
FROM CLEANING CHARGES,
TO TROUBLESHOOTING, TO
TELEPHONE NUMBERS, OUR
QUICK REFERENCE GUIDES
GIVE YOU THE INFORMATION
YOU NEED AT-A-GLANCE.
REPAIRS AND MAINTENANCE
Before reporting a repair, check through the
troubleshooting list(s) below – you may find
that you can fix a problem yourself.
IF AN APPLIANCE ISN’T WORKING
èèCheck that it’s plugged in and switched on
èèCheck that the switch in the fuse-box is up and on
èèIf it still isn’t working, report it to the Accommodation
Team.
IF THE LIGHTS GO OFF/DON’T COME ON
èèIf the lights still fail to work, report it report directly to
Reception.
IF THE HEATING ISN’T WORKING
èèDo not attempt to fix it yourself, simply report it to the
Accommodation Team.
IF THE SHOWER ISN’T RUNNING HOT WATER OR THERE IS A WATER
LEAK
èèReport it to the Accommodation Team.
26
IF WATER WON’T DRAIN FROM A SINK OR BASIN
èèPour some drain unblocker down the plug hole and leave for an
hour to and see if there’s still a blockage
èèIf there’s still a blockage, report it to the Accommodation Team.
IF A VACUUM CLEANER ISN’T WORKING
èèUnplug the vacuum cleaner, open it, see if the bag is full.
If so, replace the bag with a new one. Bags are provided
at reception.
èèIf the bag isn’t full, check that the pipe isn’t blocked. If
after all these measures the cleaner still doesn’t work,
report it to the Accommodation Team.
IF YOU’RE HAVING TROUBLE WITH PESTS: ANTS, WASPS, FLIES ETC...
èèClear away all rubbish and clean the affected areas
thoroughly (any food, unwashed dishes etc, can easily
attract pests)
èèInform the Accommodation Team.
By reporting a maintenence issue to the site team you are
accepting that we may need to enter your room in order to
address the issue.
CHARGES LIST:
These charges cover damage to/cleaning of items
(including VAT and labour). They are approximate and
may vary dependent on the situation.
ITEM COST
Bed Study Chair Work Station Desk with Drawers Book Shelves Wardrobe Notice Board x 1 Radiator Curtains Carpet Window & Handle Walls Ceiling Bedroom Door Mattress Mirror
Washbasin Shower Mirror Shaving Point Cubicle/Side Panel Toilet Seat Extractor Hood
Microwave/Combination
Fridge/Freezer Dining Table or Breakfast Bar Dining Chairs/Bar Stools £160
£40
£60
£65
£180
£45
£250
£100
£450
£40
£225 (minimum)
£225 (minimum)
£320
£80
£95
£100
£250
£25
£10
£110/£70
£25
£300
£65/£150
£300
£250
£40
Notice Board
Work Top Vinyl Flooring
Walls Ceiling Fire Blanket Vacuum Cleaner
Kitchen Blinds
Sofa (Material/Leather)
Coffee Table
Vinyl Floor
Walls
Ceiling
Wall Heater
Front Door Replacement Key Replacement Fob
Door Lock Walls/Ceiling
Clean Bedroom Clean Bedroom Carpet
Clean Hall Carpet Clean Bathroom Clean Kitchen
Clean Kitchen/Living Room
Removal of Rubbish (per sack)
£45
£250
£500
£250 (minimum)
£250 (minimum)
£25
£100
£100
£200/£300
£70
£450
£225 (minimum)
£225 (minimum)
£250
£320
£30 p/key
£15 p/fob
£100
£200
£40
£45
£40
£40
£50
£60
£10
27
USEFUL
CONTACTS
CRM STUDENTS
Accommodation Team
0844 371 5642
Out-of-Hours Emergency Contact
0116 2550711
Head Office
01865 207 200
WWW.CRM-STUDENTS.COM
UNIVERSITY CONTACT NUMBERS
PUBLIC SERVICES
Oxford Brookes Enquiry Centre
01865 484848
[email protected]
Crime Stoppers
0800 555 111
WWW.CRIMESTOPPERS-UK.ORG
Oxford Brookes Well Being Centre
01865 484650
Environmental Health
WWW.LOCAL.DIRECT.GOV.UK
Health And Wellbeing Services - NHS Direct
0845 46 47
WWW.NHSDIRECT.NHS.UK
Sexual Health
WWW.SEXUALHEALTH.ORG
Samaritans
0845 7909 090
WWW.SAMARITANS.ORG
Student Loans Helpline
0141 306 2000
WWW.SLC.CO.UK
Rail Information
0845 748 4850
WWW.NATIONALRAIL.CO.UK
WWW.THETRAINLINE.COM
National Express Coaches
0870 580 8080
WWW.GOBYCOACH.COM
29
YOUR DATA
PROTECTION
CRM STUDENTS LIMITED
COMPLIES WITH THE DATA
PROTECTION ACT (1998)
WHICH GOVERNS THE USE OF
ALL PERSONAL DATA WE HOLD
AND THE CONTROLS REQUIRED
OVER ITS ACCURACY ACCESS
AND SECURITY.
Students have the right to privacy of personal
data. Access to all student data, whether on paper,
computer files or other storage media, is strictly
controlled.
Our standard response to enquiries about individuals
is that information cannot be disclosed without the
student’s authority. Please note that CRM Student’s
policy regarding confidentiality applies equally to
enquiries from parents.
LEGAL DISCLAIMER
YOUR COMMUNITY - YOUR QUESTION
Please note that the contents of this guide do not constitute
a complete legal document. This information, while accurate,
does not cover every aspect of your contractual obligations as
a resident of Slade Park. It’s designed to offer helpful advice
and information on the most important aspects of living here,
but as a Slade Park resident you will be legally bound to all the
terms set out in your signed tenancy agreement.
We do everything we can to ensure that you have the best time
possible at Slade Park however we want to ensure that we
keep in touch with you to make sure that we do everything we
can do to make the most of your time with us. We value your
regular feedback and try to keep it easy for you to do so. We
not only have a ‘Question of the week’ where we try to find out
how you feel about a certain topic that affects you but we also
run regular feedback focus sessions on site and of course our
move in and move out surveys. We know you get bombarded
Slade Park Student Accommodation
with surveys at University but these really are vital for us to
Horspath Driftway
be able to always know how we’re getting on! We are all about
Headington
students so it’s important we speak to you as students. Keep
Oxford
an eye out for our ‘You Said We Did’ sessions and our online
Ox3 7FJ
surveys- we really appreciate you doing them for us!
We really hope you enjoy your time at Slade Park and we look
forwards to seeing you soon.
Matt Floyd (Accommodation Manager)
Marie Newman (Assistant Accommodation Manager)
Tomasz Stec (Maintenance Operative)
For more information about CRM Students, visit
WWW.CRM-STUDENTS.COM
31