Sunquest, the great brand you know, but a different way to go!

June 6, 2013
PM40015622
Volume 41 Issue 21
C A N A D A ’ S
T R A V E L
T R A D E
P U B L I C A T I O N
e
r
e
h
w
e
k
i
l
l
You’l
we’re goi ng!
Sunquest , the great brand you
know, but a different way to go!
We’re doing things a little differently,
and now your clients have
more options than ever before!
When they book a Sunquest package to the Caribbean,
Mexico or Costa Rica, they now enjoy even more…
Choice!
Flexibility!
Convenience!
…all at a great Price!
Your clients fly with who they want, when they want,
and stay in the sun for however long they want…
Only with Sunquest !
june6.indd 1
13-06-03 12:25 PM
You’ll like where
we’re going!
Enjoy a whole new take on the packaged vacation!
Whether it’s with Sunquest to the Caribbean, Mexico
or Costa Rica, or with FunSun to the US, these new
packages offer so much more!
Q
Choice!
Your clients will fly on
a scheduled airline
like WestJet, Air
Canada or a major
US carrier, with the
ability to choose from
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flights for every
vacation searched.
W
Flexibility!
Your clients can
travel when they
want, for however
long they want: we
offer packages that
range in length from
3, 4, 5, 7, 10 and 14
nights and more,
depending on the
destination.
E
Convenience!
Every Sunquest
package includes
roundtrip transfers
in destination.
FunSun offers the
option to add
transfers, tours
and attractions
as a sub-product.
R
Price!
All this flexibility
and choice at a really
great price! Your
clients can also take
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they choose to fly on
a connecting flight.
Now on your favourite
ITC booking platform
• Sirev
• Amadeus
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Agent Commission!
You earn 8%!
Booking with Sunquest and FunSun
is rewarding! Earn 575 Loyalty Points
per room, 287 per single.
For more information, please visit sunquestagent.ca or funsunagent.com
june6.indd 2
13-06-03 12:25 PM
June 6, 2013
Volume 41 Issue 21
C A N A D A ’ S
T R A V E L
T R A D E
P U B L I C A T I O N
Theme parks in Florida, California upping
the ante to keep clients around longer
Theme parks used to be venues that
families visited for a day or two.
But in the last couple of decades, these
attractions have expanded dramatically
with newly-themed areas designed to
keep visitors around a lot longer.
Last month, there was a range of new
openings and announcements that offer
more reasons for clients to head back to
Orlando or southern California.
Travelweek’s Kathryn Folliott reports
on page 10 from southern California on
Ushuaia, Argentina
THISWEEK
3
IATA REAFFIRMS NDC
10 UAE VISA CHANGE
IATA members have unanimously
backed New Distribution Capability
Emirates, Kompas Express welcome
visa change for Canadians
4
22 SELLING INSURANCE
AC ROUGE UNIFORMS
Air Canada rouge introduced hip
uniforms flight staff will be wearing
How to help clients make sense of
their travel insurance purchase
the latest from Disneyland where, over
the past few years most of the attention
at Disneyland Resort has focused on
Disney California Adventure, especially with the opening of Cars Land and
the launch of the spectacular colour,
water and light show, World of Color.
But now Disneyland Park features the
brand new live show Mickey and the
Magical Map, and the Disney Princess
venue, Fantasy Faire.
Meanwhile over at Universal Orlando
Resort, Springfield, hometown to America’s favourite animated family, The
Simpsons, comes to life this summer.
The expansive, new area within Universal Studios will be anchored by the
mega-attraction, The Simpsons Ride.
Universal Orlando Resort and Warner Bros. Entertainment have also announced an expansion of historic proportion with the entirely new themed
environment — The Wizarding World
of Harry Potter — Diagon Alley.
Scheduled to open in 2014, the world’s
first centrally themed, multi-park experience expands The Wizarding World
of Harry Potter across both Universal
Orlando theme parks and allows Universal’s creative team to bring an unparalleled vision to this unique project.
Universal Orlando is also poised to
open its new mega-attraction, TRANSFORMERS: The Ride — 3D, which will
open on June 20 — bringing the intergalactic battle between the Autobots and the
Decepticons to Universal Studios Florida.
For more information see the ‘Summer
Attractions’ Spotlight in this issue.
PM40015622
PM40015622
june6.indd 1
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Our select resorts
Your perfect holiday
at the Sandals Royal Hicacos
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unlimited water sports, tennis and squash, as well as a shopping promenade with a resident
cigar roller.
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Not to be outdone, SeaWorld Orlando’s all-new attraction, Antarctica:
Empire of the Penguin, is now open.
The attraction immerses guests into
the chilling continent few will ever experience. Antarctica is a realm in SeaWorld where icebergs, snowcaps and
howling winds greet guests. See page
26 for more details.
IATA members
reaffirm support for
NDC initiative,
saying it provides
better comparison
shopping; richer
content for agents
CAPE TOWN — The International
Air Transport Association (IATA)
69th Annual General Meeting
(AGM) has reaffirmed its support
for the New Distribution Capability
(NDC) initiative.
tent and the ability to compare and
transact airline offers in a transparent
fashion.”
Consumers already have the ability to view rich content when they
visit many airline websites, including
bundled and no frills fare offers and
personalization, as well as the ability
to see graphic depictions of products
and services available for sale, said
IATA. “In most cases, however, travel
agents do not have access to the same
information and services through
their systems. The XML-based NDC
standard will close this merchandizing gap, providing consumers with the
same shopping experience regardless
of how and where they do their travel
shopping.
“Consumers want to be able to buy
air travel products in the same way
that they purchase other goods, with
full access to product information, the
ability to comparison-shop and to see
the full value of the offer. And we want
sumers to compare base fares and to
do so without identifying themselves
(‘anonymous shopping’). The AGM
Resolution also noted that consumers
will be protected by data privacy protection laws and regulations regardless of how and where they choose to
purchase air travel.
Additionally, members confirmed
that airlines and other industry players will be free to decide whether or
not to adopt NDC to support some
or all of their distribution needs, and
that IATA would continue to support
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“NDC WILL NOT bypass travel agents. It will enable
them to sell all of what airlines have on offer.
And, NDC will not eliminate comparison shopping.”
This will develop an open, XMLbased distribution standard for data
exchange between airlines and travel
agents.
In a unanimously approved resolution, IATA members agreed that, “consumers will benefit from being able to
make choices based on enriched con-
Signature.ca
T h e D a y s Yo u
Re member
our travel agent partners to be able to
offer it. NDC will enable this to happen,” said Tony Tyler, IATA’s Director
General and CEO.
The AGM Resolution affirmed that
NDC will support current shopping
methods, including the ability for con-
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13-06-03 12:25 PM
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In his keynote State of the Industry
address to the AGM, Tyler expressed
confidence in regulators understanding the value that NDC will bring to
consumers and supporting its development.
Tyler noted that NDC faces some
opposition for incumbent interests.
“Frankly, some of our opponents
are not telling the truth. Let me clear
the air with some facts. NDC will not
contravene privacy laws. Nothing in
the NDC standard requires passengers to supply personal information
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The definitive remote business to client (B2C)
to identify themselves — if they so
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“NDC will not bypass travel
agents. It will enable them to sell
all of what airlines have on offer.
And, NDC will not eliminate comparison shopping. It will give customers better information on which
to make decisions. NDC will support photographic product descriptions so that people can see what
they are buying. And it will enable
passengers to compare the base fare
as well as the cost of all the options
that are available.”
Air Canada rouge
debuts new inflight
uniform a month
before inaugural
TORONTO — The setting looked
more fashion show than a typical travel industry event, with model types
mingling in the crowd and fashion
television host Jeanne Beker greeting
guests. All were in attendance at John
Fluevog Shoes in downtown Toronto
recently to catch a sneak peek of Air
Canada rouge’s brand new inflight
uniform.
As Air Canada’s new leisure airline,
Air Canada rouge will launch its inaugural flight on July 1 to Kingston, Jamaica. Flights have been on sale since December 2012 and according to Michael
Friisdahl, Air Canada rouge President
and Chief Executive Officer, “sales have
been very, very strong.” All aircraft are
currently in the process of being painted and fitted with newly designed interiors, and a total of 150 flight attendants
have already been hired.
What these flight attendants will
be wearing in the air was met with
Communications manager
Revolutionary
marketing technology
Editor
Patrick Dineen, Ext. 132, [email protected]
Managing Editor
Kathryn Folliott, Ext. 128, [email protected]
Associate Editor
Cindy Sosroutomo, Ext. 130, [email protected]
Design Manager
Lani Thorpe, Ext. 126, [email protected]
Web Application Developer
Antonio Carito, Ext. 134, [email protected]
Online & Production Coordinator
Michael Smith, Ext. 125, [email protected]
Business Development Manager
Sue Winiecki, Ext. 127, [email protected]
Business Development Manager
Annie Cicvaric, Ext. 131, [email protected]
Director of Special Projects
Michael McCreesh, Ext. 139, [email protected]
Director, Product Development
Toni DeFino, Ext. 136, tdefi[email protected]
Circulation
Denys Cruz, [email protected]
Accounting
Marie Mercado, Ext. 121, [email protected]
Hippo Express
Glen Harwood, Ext. 133, [email protected]
Group Publisher
Gerald Kinasz, [email protected]
Printed by Web Offset Pickering, ON L1W 3J9
Subscription Rates (per year):
Canada: $85 Canadian + HST per year
United States & International: $100 US per year
Contents copyrighted 2013 by Concepts Travel
Media Ltd. Reproduction in whole or in part by any
means without expressed written permission
of the publisher is prohibited.
We acknowledge the financial support of the
Government of Canada through the Canada
Periodical Fund of the Department of Canadian Heritage.
122 Parliament St.
Toronto, Ontario, Canada M5A 2Y8
Tel. (416) 365-1500 Fax (416) 365-1504
Toll free (855) 392-8820
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www.hippoexpress.com
4 Travelweek June 6, 2013
june6.indd 4
13-06-03 12:25 PM
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Toronto departures. All prices are gross per person based on double occupancy for 7 nights on all inclusive vacations (unless otherwise specified) & were
available at time of printing. Seats at the above prices are limited & subject to change without prior notice. Applicable to new bookings only. Transportation
taxes & related fees shown must be pre-paid. Applicable local taxes payable in destination are extra (DR $30US). Flights are with Sunwing Airlines. For full terms
and conditions, please refer to the Sunwing Vacations 2012/13 brochure. 27 Fasken Drive, Toronto, Ontario, M9W 1K6. ON. REG #2476582 | 06062013
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EXOTIC SUITES
RONDOVAL SUITES
with plunge pools
Honeymooners who want something totally exotic
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SWIM-UP SUITES
Sandals created the Swim-up Suites of Sandals
Negril and Sandals Royal Caribbean with
gracious sitting areas that open directly into
the pool so guests can swim right up to their
suite. Retractable plantation-style louver doors
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and the shimmering pool, lending a sense
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UNIQUE SUITES
MILLIONAIRE SUITES
For those who want the ultimate honeymoon, the
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june6.indd 7
SUNSET OCEAN BLUFF SUITES
with plunge pools
Your clients can honeymoon like a celebrity at Sandals
Regency La Toc in Saint Lucia. The Sunset Ocean Bluff
Suites with plunge pools edge a dramatic bluff, plus
these one and two-story suites feature a sumptuously
appointed living room that opens onto a private sun
deck with its own plunge pool and breathtaking views.
EXCLUSIVE BUTLER SERVICE
From the moment your clients arrive in paradise
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Sandals’ Love Nests feature the professional
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service that’s never obtrusive, yet always attentive.
13-06-03 12:26 PM
Michael Friisdahl, Air Canada rouge President and Chief Executive Officer (second from right),
and Renee Smith-Valade, Vice President, Customer Experience, Air Canada rouge (far right),
pose with Canadian TV personality Jeanne Beker and flight attendants in training at a recent
fashion show in Toronto that debuted the airline’s new in-flight uniforms.
rave reviews. Both youthful and casual, male and female uniforms now
include burgundy knit sweater sets,
scarves, bright headbands, lightweight
wool trousers, stylish plaid ties, streetstyle hats and fashionable shoes designed by famed Canadian shoe designer John Fluevog.
In addition, pilots will sport specially designed pilot wings featuring
the company’s ‘r’ favicon. All designs
were modelled down a runway by actual flight attendants in training, with
Beker providing fashion commentary
from start to finish.
“One thing you will notice is the ab-
sence of the jacket,” said Renee SmithValade, Vice President, Customer Experience. “Typically, the jacket is the
one authority piece in a wardrobe, but
we really wanted to loosen the knot on
the tie, roll up our sleeves and go for a
more casual feel.”
In addition to fancy new threads,
Air Canada rouge has implemented
new inflight training after partnering
with the Disney Institute in Florida.
Flight attendants will receive customized service excellence training at the
Institute in addition to safety and regulatory training from Air Canada at its
Toronto and Montreal training centres.
“Disney really stood out to us, they
had an approach that we really liked,”
added Smith-Valade. “They talked
about creating a whole corporate culture surrounding Air Canada rouge
and not just about front-line training.”
Friisdahl also added: “We’re investing in the Disney Institute’s service excellence training to ensure
our customers’ vacations truly start
when they board our aircraft. By ofA
P g
Ju Sta roment
ne rt o
11 s O
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01
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8 Travelweek June 6, 2013
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Signature.ca
ALL FLIGHTS ARE ON SUNWING AIRLINES’ CHAMPAGNE SERVICE
All guests experience Elite Service at no extra cost: Elite Plus Service
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june6.indd 9
13-06-03 12:26 PM
fering exceptional customer service,
uncompromising safety, a relaxed inflight environment and a host of Air
Canada and Air Canada Vacations
benefits, we’re confident Air Canada
rouge will soon be the leading choice
for leisure travel.”
Beginning July 1, Air Canada rouge
will offer 13 leisure destinations in Europe and the Caribbean from Toronto
and Montreal. These include Edinburgh, Venice, Athens, and a host of
vacation choices in Cuba, Costa Rica,
Dominican Republic and Jamaica.
More destinations will be added in
the coming months. Its fleet will consist of Air Canada-originating Airbus
319 and Boeing 767-300ER aircraft.
There will be two classes of service
on the Airbus 319 (rouge and rouge
Plus), and three classes on the B-767
300ER (rouge, rouge Plus and Premium rouge).
Air Canada rouge is currently accepting resumes for its next round
of hiring, which will begin later this
summer with the next inflight class
starting training in mid-August. The
airline plans to train and hire, on average, 25-40 onboard flight attendants
for every aircraft it takes delivery of
in the next three years. Under current
plans, Air Canada rouge will have 20
B767-300ER aircraft and 30 Airbus
319 aircraft in its fleet during the next
three to five years.
For more information visit air
canadarouge.com.
Emirates, Kompas
Express welcome
change in visa
requirement for
travel to UAE
TORONTO — Both Emirates and
Kompas Express have welcomed the
news that the UAE Embassy in Ottawa
has ended the visa entry requirements
for Canadians travelling to the UAE
effective June 1.
“Emirates welcomes the relaxation
of visa restrictions for Canadians travelling to the UAE. As of June 1, Canadians visiting the United Arab Emirates will not need to obtain visas in
advance of arrival.
“Emirates currently operates three
flights per week to Toronto and would
welcome the opportunity to add additional flights to Canada, subject to
agreement between the Canadian and
the UAE governments,” said the carrier.
“Kompas Express welcomes the removal of visa restrictions,” said Robert Zuzek, President. “We view this as
a great step forward in the development of our programs to Dubai, as it
will render travel easier and more accessible. Kompas Express is ever more
commited to offering Dubai as a great
destination and continues to offer air
and land packages with best rates at
more than 70 top hotels, all tours and
safaris, personalized service and assistance from airside to bedside. Kompas
Express will continue to offer visa services to residents of Canada holding
other citizenships.
For more information, Kompas
Express can be reached at 1-800-3876731, DubaiStop.com and MyTrip
ToDubai.com.
destination choices, more flexibility
to change plans and more savings on
their vacations.
Clients booking by Sept. 30 benefit
from:
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Luxury Collections)
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CanJet Select (Distinction and Luxury
Collections)
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travel date up to three hours before
departure
t"EFQPTJUPGJOTUFBEPG
tЅFPQQPSUVOJUZUPXJOUIFJSUSJQ
Clients booking by Oct. 31, 2013
benefit from:
t 1SJDF HVBSBOUFF %JTUJODUJPO BOE
Luxury Collections)
t"GSFFVQHSBEFUP0QUJPO1MVTPS
CanJet Select (Distinction and Luxury
Collections)
t ЅF PQQPSUVOJUZ UP DIBOHF UIFJS
travel date up to seven days before departure.
Conditions apply. Visit Get Connected for details.
Transat Holidays
launches Sun
promotions for 2013-14
winter season
Mickey Mouse and
the Disney Princesses
headline Disneyland’s
two newest
attractions
MONTREAL — Transat Holidays is
launching its Sun promotions for the
2013-2014 winter season.
It offers early booking promotions
with many advantages for consumers:
more peace of mind, more hotel and
by Kathryn Folliott
ANAHEIM — Over the past few years
most of the attention at Disneyland
Continued on page 24 ...
The new Fantasy Faire attraction at Disneyland features two Princess-themed shows starring
Rapunzel from Tangled and Belle from Beauty and the Beast.
10 Travelweek June 6, 2013
june6.indd 10
13-06-03 12:26 PM
Photo courtesy of Universal Studios Orlando
SPOTLIGHT SUMMER ATTRACTIONS
Universal Orlando’s TRANSFORMERS 3D
ride brings the blockbuster movie to life
by Stef Caserta
Universal Orlando announces the
highly anticipated blockbuster attraction TRANSFORMERS: The Ride 3D
will officially open on Thursday, June
20, in time for summer travel.
TRANSFORMERS: The Ride 3D is
a mind-blowing, action packed experience that pushes the limits of technology so riders will be placed in the
middle of an epic battle between Autobots and the Decepticons.
The battle begins when guests enter the headquarters for the government operation that partners with
Autobots to protect the world from
the Decepticons.
While inside, guests are recruited to
help protect the AllSpark, a powerful
energy source that would allow the
Decepticons to destroy Earth.
“The ride envelops the audience
and makes them feel like they’re in
the world of Transformers, that they’re
in the midst of the robots. I wish we
could do this with the movies,” said
Spotlight_June06_SummerAttractions.indd 11
Michael Bay, an American film director and producer.
Recruits can create their own NEST
identification, train for battle and gain
access to exclusive photos and videos.
The ride was created under license
from Hasbro, Inc., and is based on its
iconic TRANSFORMERS brand. To
experience the ride that blurs the line
between fiction and reality, participants must be a minimum of 40 inches tall. The ride is suitable for families.
For more information visit
universalorlando.com.
Diagon Alley to join
The Wizarding World
of Harry Potter in 2014,
plus The Simpsons
are coming
Universal Studios and Warner Bros.
Entertainment are expanding The
Wizarding World of Harry Potter to
include Diagon Alley.
Scheduled to open in 2014, Diagon
Alley and ‘London’ will be located
within the Universal Studios Florida
theme park. Adjacent to this is Universal’s Islands of Adventure theme
park where Harry Potter fans experience the legendary Hogwarts School
of Witch Craft and Wizardry and the
town of Hogsmeade.
Guests will also have the opportunity to ride aboard the Hogwarts Express when travelling between ‘London’ and Hogsmeade.
Work on The Wizarding World of
Harry Potter — Diagon Alley is already underway. The completed results will feature shops, a restaurant
and Gringotts bank, all inspired by the
novels written by J.K Rowling.
Guests can experience what it’s like
to live in Harry Potter’s world when
they visit the already existing attractions, which include the Hogwarts
castle, shops in Hogsmeade, the Three
Broomsticks restaurant and be chosen
by a wand at Ollivanders’ wand shop.
Visitors can also soar above Hogwarts
2013-06-03 12:00 PM
SPOTLIGHT SUMMER ATTRACTIONS
Artist rendering of the world of The Simpsons at Universal Studios Orlando
monton Pride Festival, the Vocal Arts
Festival and Nextfest.
For more information on Edmonton’s festivals, visit edmonton.com.
Picture courtesy of Universal Studios Orlando
Contiki offers young
travellers backstage
pass to Spain’s
biggest festivals
with their favourite characters and
sample Butterbeer.
Meanwhile, Universal Studios is
bringing The Simpsons to life this
summer. The expansion will include
a brand-new outdoor attraction with
the debut of Simpsons’ characters,
Krusty the Clown and Sideshow Bob.
Guests will be able to walk the
streets of Springfield, grab a Krustycertified meat sandwich at Krusty
Burger and drink Duff Beer, brewed
exclusively for Universal Orlando.
They can also enjoy a slice of Luigi’s
pizza, indulge in donuts from Lard
Lad and visit Moe’s Tavern.
For more information, visit
universaltravelagents.com.
Alberta offers
summer travellers
dramatic landscapes
Only Alberta can offer travellers the
great Canadian outdoor experience
complete with soaring mountains,
shimmering lakes and wandering
wildlife, and GOGO Worldwide Vacations has it.
Canada’s first National Park, in
Banff, has incomparable beauty with
a wide range of activities for travellers
to partake in.
Visitors to Banff National Park
can set up camp and spend their
days swimming or gliding across the
smooth surface of the water in a canoe. Hiking along the park’s trails offer
close experiences with the birds and
other wildlife.
A local must see is the “Castle in
the Rockies,” Fairmont Banff Springs,
which is rich with history.
Lake Louise, located 45 minutes
from the town of Banff, is a memorable day trip, home to the Fairmont
Chateau Lake Louise.
Jasper National Park is Canada’s
largest Rocky Mountain park. With
its soaring peaks, beautiful waterfalls
and historic glaciers, the national park
is home to National Aboriginal Day.
This festival is a substantial cultural
crossroads for a diversity of Aboriginal groups. Travellers can experience
Aboriginal culture at its finest and
sample bannock and bush tea.
The top five summer activities
Jasper offers travellers are camping,
wildlife watching, hiking among the
many trails throughout the park, scenic journeys and the chance to experience mountain life. Jasper National
Park is the gentle giant of the Rockies.
For clients looking for a more urban
feel to their summer travel plans, Alberta offers that too.
Edmonton, known as the Festival
City, holds over 30 festivals throughout the year, drawing in tourists from
around the world.
Upcoming festivals include the Ed-
Contiki is offering young travellers the
opportunity to attend Spain’s biggest
festivals of the year.
With three different itinerary options, travellers can experience the
Running of the Bulls in Pamplona or
the legendary BBK Live music festival
in Bilbao.
For clients who would like to experience both, Contiki also offers an
itinerary combining the best of both
festivals with a number of accommodation options and trip lengths.
In Pamplona, guests will stay at a
popular spot known for its largerthan-life parties. Other impressive
features include a pool, restaurants
and shopping opportunities.
The trip will begin with a welcome
dinner and sangria party, followed by
a walking tour of the city.
On ‘run day,’ visitors will be given a
Contiki Running of the Bulls t-shirt
and panuelo before boarding a coach
bus to be taken to the event.
Bilbao BBK Live is Spain’s biggest
music festival of the summer, with
three stages and some of the world’s
biggest acts.
This year’s line-up includes musical guests Green Day, Depeche Mode,
Kings of Leon, Billy Talent, The Hives
and Fatboy Slim.
This trip includes a three-day festival ticket, central city hotel accommodation, welcome party in Bilbao and a
walking tour of the city.
Pamplona trips are camping and
run four to seven days beginning July
3. BBK trips include hotel accommodations and are five days starting from
July 10 to 14. To combine Pamplona
with BBK, travellers have the choice of
camping or hotel accommodations for
five to eight-day trips beginning July 8.
Visit contiki.com for more details.
12 Travelweek June 6, 2013
Spotlight_June06_SummerAttractions.indd 12
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2013-06-03 12:00 PM
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Register with us at www.GOGOWWV.ca
Call us to book on 1 855 464 6998
Conditions apply. Book a minimum stay of 3 nights or longer at any Alberta hotel or resort with GOGO Worldwide Vacations and receive $50 off your booking. Offer valid on all NEW bookings made between June 20th and
July 20th 2013 with GOGO Worldwide Vacations. Valid for travel from June 20th, 2013 until December 31, 2013. Offer is only valid on bookings made through the call centre. Offer not valid on AgentRez.
Spotlight_June06_SummerAttractions.indd 13
2013-06-03 12:00 PM
SPOTLIGHT SPOTLIGHT NAME
Photo courtesy of Holland America Line
SPOTLIGHT CRUISING
The Crow’s Nest on Holland America Line’s Veendam
Holland America Line cruise puts
Antarctica’s icy beauty in full view
by TIN Thomas
ANTARCTIC PENINSULA — We had
expected plenty of snow, ice, glaciers …
and they were there in profusion. But
the lasting impression we returned
home with after our cruise to Antarctica on Holland America’s 1,226-passenger Veendam was the immensity of
the towering mountain ranges on the
Antarctic Peninsula, far higher than we
had expected, white-clad, cloud-tipped
and creating a breathtaking panorama
of desolate beauty.
Only around 40,000 people a year
get to visit the huge, frozen continent,
repository of all but a fraction of the
world’s permanent ice and snow. Fewer still get to walk on the surface of
a land so remote and so far removed
from anything else that even the most
experienced traveller will experience.
And it’s the experience of a lifetime.
Because of tight restrictions imposed by international treaty, few
large, mainline cruise ships such as
Veendam sail this far south and those
Spotlight_June06_Cruising.indd 14
that do have nowhere to dock and
put their passengers ashore. Even the
smaller ships that tender passengers
ashore can only land 100 passengers
at any one time, according to the Berlitz Cruise & Cruise Ships, Bible to the
cruise industry.
Potential visitors must make their
decision: if a landing is important to
them, book passage on what the industry terms an ‘expedition ship’ or trade
that for the greatly expanded facilities
and lifestyle of ships like Veendam,
which provide an mind-expanding
experience of their own. Not all ships
permit their passengers ashore. Not all
ships go deep into Antarctica.
A ship like Veendam provides more
comfort in crossing the notoriously
rough Southern Ocean via the Drake
Channel from the tip of South America, onboard facilities are much more
expansive and they also give opportunities to visit many fascinating South
American ports of call with their usual
routing from west-coast Valparaiso in
Chile right around the southern tip to
Buenos Aires in east coast Argentina...
or vice versa.
Cruising south on the Pacific and
enjoying the ship’s broad program of
activities we arrived at Puerto Montt
at the north of the lovely Chilean
fjords and then Castro, capital of the
Chiloe Islands, first settled by the
Spaniards in 1567. The main island
is largely national parkland and the
city, filled with treasures from early
Spanish settlement, contains unique
palafitos, houses built on stilts, many
of them converted to craft shops, restaurants and even hotels.
Puerto Chacabuco, our next port of
call, reached by a voyage up an inland
waterway, is the gateway to some magnificent country and to Coyhaique,
largest town in the region with the
peaks and glacier-filled mountains of
the Andes in its background.
Two days later we sailed into the
famed Magellan Strait that separates
the mainland from the large island
2013-06-03 11:08 AM
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of Tierra del Fuego in the south and
reached Punta Arenas, main town of
a sheep-farming region on the Chilean mainland’s deep south. This is the
base for visiting Chile’s most spectacular region, the Parque Nacional Torres del Paine, an amazing UNESCO
Biosphere Reserve with waterfalls,
glaciers, dense forests and dramatic
granite pillars that soar up to 8.500-ft.
The highlight short excursion of the
cruise for us was a ferry ride to Isla
Maddelena, some 30 miles away, to
visit the enormous colony of penguins
there, a marvelous opportunity to get
close to and observe these remarkable
and fascinating birds. Estimates of
their number range from 150,000 to
180,000 at any one time.
After sailing through Chile’s fascinating Glacier Alley we reached Ushuaia, the world’s most southerly city, a
pleasant place with interesting museums and good souvenir shopping and
where an interesting shore excursion
is a ride into the Tierra del Fuego National Park on the narrow gauge Train
at the End of the World.
It was thrilling next day to see, from
the ship, infamous Cape Horn once the
main route to the Far East and Australia from the east coast of America.
It was our last sight of land until we
had crossed the Southern Ocean and
reached Antarctica at the Palmer Archipelago, site of the first of many re-
Australia
& Fiji
search stations manned by various nations, this one operated by the United
States.
A group of scientists from the station boarded our ship and briefed
passengers on the work being carried out, mainly marine biological research and the monitoring of various
global conditions.
This was the start of four days sailing among the icebergs and along the
stunning coastlines, past Deception
Island with hot cider served on the
open decks to warm the resolute passengers who viewed the astonishing
scenery in the open air.
During time spent sailing off the
frozen continent, the ship’s Arctic Expedition Team and guide Benjamin
manned the Antarctic Base Camp in
the Crow’s Nest lounge with maps
and books for passengers to refer their
questions to. The captain kept his passengers well informed with an excellent commentary on our route.
Lectures on Antarctica and its exploration were held frequently in the
ship’s Showroom with speakers expert
in polar lore. There were also frequent
showings of documentary-style films
on the region.
From that point on the rest of the
trip was somewhat of an anti-climax
with time at sea broken up with a stop
at Puerto Madryn, the port of Chubut
Province, which Welsh immigrants
NH[L^H`ZPU[LYUH[PVUHSJVT
first settled in 1865. It’s an attractive
little town with a fine seaside promenade from which sea lions and whales
can often be seen.
Shore trips took passengers to a
breeding ground for sea lions nearby
and other wildlife including sea elephants can be seen in the region along
with a colony of half a million penguins
in a hillside sanctuary at Punta Tombo,
which passengers can also visit.
A final day at sea was followed by
a last day among the many museums
and government buildings of Montevideo, Uruguay’s capital, on the north
shore of the wide mouth of the River
Plate and then on the 20th day of the
cruise, Veendam crossed the river to
elegant Buenos Aires, pride and joy
of Argentina and the last stop on a
memorable trip.
Holland America’s
Veendam is a
comfortable way to
see the Antarctic
VALPARAISO, Chile — She may not be
the newest or glitziest ship in the fleet
but Holland America’s Veendam is unquestionably one of the most comfortable ways to visit one of the most uncomfortable and inhospitable regions
on earth — the Antarctic continent.
It’s a ship of 55,000 tons, which to-
13 days from $2369*
Fiji Adelaide Sydney
*Price per person, twin share for departure from Los Angeles or Vancouver before
14Jun ‘13 or 1Sep-11Dec ‘13. For departures 15Jun-31Aug ‘13, add $130 per
person. Book by 30Jun ‘13. 1543989. 3284 Yonge Street, Toronto, ON.
Call 888-469-2944 or visit www.goway.com
June 6, 2013 Travelweek 15
Spotlight_June06_Cruising.indd 15
2013-06-03 10:18 AM
SPOTLIGHT CRUISING
SPOTLIGHT NAME
day places it firmly in the ‘medium’
category or even a little smaller and
will, as a premium-class ship, appeal
to those who do not want to sail in
the company of two or three thousand
other passengers but want a little more
space and a wider choice of facilities
than are offered by the smaller ships. A
traditional, relaxing cruise experience,
in other words.
Veendam entered service in 1996
but the line’s fleet refurbishment program has maintained consistently high
standards and a US$40 million renovation three years ago added several new
features including more entertainment,
food service in the aft pool area, and
more accommodation (capacity was
increased up to 1,350 passengers from
1,266) that includes two new types —
lanai cabins and spa staterooms.
Our stateroom was cosy and nicely
furnished with all the necessities for
sleeping and relaxing, and the alternative dining facilities were top class,
especially the sophisticated Pinnacle
Grill, which seats only about 60 and
offers an elegant well-presented finedining experience. Service in the restaurants and elsewhere about the ship
was polished and friendly.
One of the most appealing newer
features added during the refurbishment was The Retreat, in effect a brand
new deck added to the aft part of the
ship. Here passengers can relax in the
sun on comfortable chaise lounges
— there are even some located in a
4-inch deep pool allowing their occupants to dip in their toes and cool
their feet — or even watch movies on
a open-air large screen.
The public areas inside the vessel
have, in common with all Holland
America’s ships, a classy feel about
them. The cruise line pumps literally
millions of dollars into all its vessels in
the form of antiques and works of art
ranging from paintings and sculptures
to memorabilia recalling the great
days of Holland’s maritime history in
the form of 18th and 19th century detailed models of ancient fully rigged
sailing ships.
Veendam even has an elaborate
17th century iron strongbox and a
17th century bronze cannon from an
old Dutch man-o-war.
Cruisers will also enjoy one unique
feature introduced to its ships by
Holland America and present here
— the Culinary Arts Centre. This is
a large demonstration kitchen in a
room fitted out theatre-style with
leather seats so that passengers can
watch the ship’s top chefs create various culinary masterpieces.
For those careful of their physical
well being, the ship has an superblyequipped fitness centre and spa. Veendam will be making a series of Eastern Seaboard cruises from Quebec
this summer.
Cruise through Russia
with Canadian Gateway
River cruising is becoming a popular trend among Canadian travellers,
which is why Canadian Gateway is
offering a selection of river cruises
in its 2013-2014 Russia and Eastern
Europe program.
“A Russian river cruise is one of the
best ways to fully enjoy the beauty of
the Russian landscape,” said Yuri Manukhov, Director of Business Development for Canadian Gateway. “We’ve
chosen to include cruise companies
like Volga Dream and Vodohod in our
product line-up because these cruise
lines are in keeping with what Canadian Gateway has always tried to bring
to the marketplace — an authentic and
intimate experience of the destination
and culture.”
Travellers can spend a 12-day luxury cruise aboard the Volga Dream with
the itinerary including destinations
like Moscow, Uglich, Yaroslavl, Goritsy, Kizhi, Mandrogi and St.Petersburg.
This tour also includes two nights
accommodation in Moscow and
three nights accommodation in St.
Petersburg.
Similar itineraries are available with
Vodohod, Russia’s largest cruise company.
Canadian Gateway has been offering tour and cruise programs to Russia for almost three decades.
For more information, call 1-800668-8401 or visit canadiangateway.com.
Gateways International
in partnership
with Silversea
Expeditions launch
refurbished ship
Gateways International says it’s delighted to kick off its partnership with
Silversea Expeditions with the launch
of a newly renovated ship, the Silver
Galapagos.
Formerly the Galapagos Explorer II,
the refurbished ship is the largest and
most luxurious ship sailing through
the Galapagos Islands and can accommodate 100 guests.
All accommodations are oceanview suites, most featuring private balconies and the personalized services
of a professional butler.
Intimate hospitality and elegant sophistication make Silversea a popular
choice among travellers. With its sleek
lines and ease of navigation through
the region’s waterways, Silver Galapa-
16 Travelweek June 6, 2013
Spotlight_June06_Cruising.indd 16
2013-06-03 10:18 AM
CRUISE
THE
GREEK
ISLANDS
gos is perfect for in-depth explorations.
A Galapagos cruise will allow travellers up-close encounters with the
region’s wildlife including iguanas, giant tortoises, sea lions and Darwin’s
famous finches.
“When people decide to travel to
Latin America, we recommend they
take full advantage and incorporate
multiple countries. This allows for
travellers to experience a balance of
natural and cultural sites in a unique
and interesting manner that is tailormade to their specifications,” said
Talia May, Director, Marketing and
Operations at Gateways International. “We often have clients who
want to see very remote and off-thebeaten-track ruins and sites — we are
pleased to arrange for these services
for them.”
For more information about Galapagos 2013-2014 itineraries, call
1-800-268-0900.
Goway offers savings
on cruises to Russia,
Tahiti, Madagascar
Goway offer three cruise options with
a getaway from ordinary this summer.
Clients can travel Madagascar in
style and explore the volcanic mountains, rainforests and beaches with
Goway’s expedition cruise to Madagascar in December.
A maximum of 164 guests will admire the flora and fauna that only
Madagascar offers. Over 12,000 species
of plants are recorded on the island.
Guests can discover the ‘jewel of the
Indian Ocean’ on this 17-day ocean
voyage that begins in Mauritius and
ends in Cape Town with a week to explore Madagascar, the world’s fourth
largest island. Rates for this journey
airliners.ca
877 727 6387
grecianholidays.com
800 268 6786
start at $7,020.
IslandsEscapes by Goway is also offering great savings on Tahitian cruises onboard Aranui 3, which accommodates about 200 passengers.
A 10% discount is available on select departures in August 2013 and
August 2014, plus early-bird bookings
in January 2014.
The journey begins in Tahiti before
sailing to Fakarava, Ua Pou, Nuku
Hiva, Hiva Oa, Fatu Hiva, Tahuata, Ua
Huka, Reangiroa and ends in Papeete.
Summer is also the best time to
cruise Russia, with Goway’s 11- to 12day cruises are available from May until September.
Beginning in their choice of St. Petersburg or Moscow, clients will cruise
along the Volga River and see Russia’s
vast lakes, remote islands and small
villages. This cruise begins at $1,699
per person.
For more information call 1-800387-8850.
‘Grecian Highlights’
tour combines land
and sea adventure
Grecian Holidays is inviting travellers to explore some of Greece’s most
popular islands and unforgettable attractions in the ultimate 10-day tour.
‘Grecian Highlights’ tour begins and
ends in the city of Athens, where guests
will explore the historic sites of Constitution Square, the Memorial of the Unknown Soldier, the Presidential Palace
and the legendry Temple of Zeus.
Travellers will also learn about
Greece’s fascinating history at the
Acropolis Museum.
From Athens, the tour proceeds to
Olympia, which was home to the first
Olympic Games in the eighth century
B.C., and then to Delphi for a visit to
the world-class archeological museum.
Vacationers will also drive through
the Central Greek towns of Amphissa,
Lamia and Trikala before arriving in
Meteora, a UNESCO World Heritage
Site and home to six monasteries.
The cruise portion of the journey
will commence after travellers return
to Athens. The three-day cruise will
sail with Louis Cruises.
Passengers will embark from Piraeus and continue to Mykonos, Kusadasi, Patmos, Heraklion and Santorini.
‘Grecian Highlights’ is featured in
Grecian Holidays’ 2013 Greece brochure. For reservations call (416) 5108811 or visit grecianholidays.com.
Crystal Cruises debuts
new connecting
rooms to support
family travel
this summer
With multi-generational travel becoming a growing trend, Crystal
Cruises is debuting nine new adjoining staterooms on Crystal Symphony
on June 4.
Several of the connecting rooms offer sofas as a third berth, making them
ideal for larger families.
Crystal enjoyed 20% more family
travel last year than in 2011 and as of
March, the cruise line has more families booked to date than in all of 2012.
The Crystal Family Memories program adds more value to a family’s
vacation by offering free berths, shore
excursion credits and other amenities.
Fares for Crystal Symphony’s 2013
voyages begin at US$1,630 if booked
by June 28.
For more information visit
crystalcruises.com.
June 6, 2013 Travelweek 17
Spotlight_June06_Cruising.indd 17
2013-06-03 10:18 AM
SPOTLIGHT LGBT TRAVEL
Occidental Hotels and Resorts says ‘I do’
to same-sex ceremonies at its properties
by Stef Caserta
Say “I do” with Occidental Hotels and
Resorts, who are happy to announce
same-sex ceremonies at resorts in
Mexico, Costa Rica and Aruba.
Clients are eligible for a free basic
ceremony, Occidental’s ‘The Simple
Love’ wedding package, if they meet
the following criteria.
Guests must be booked into Occidental Grand properties in the Royal
Club Master Suite for seven nights or 10
deluxe category rooms for three nights.
At the Allegro properties, guests
must have a reservation of 15 rooms
for seven nights or longer, in any category guestroom.
‘The Simple Love’ wedding package is
available at all Allegro and Grand Occidental Resorts and includes the assistance of a personal wedding planner.
‘Royal Hideaway’ wedding packages
are celebrated for their award-winning
service. Only one wedding ceremony is
preformed per day at the Royal Hideaway to make the day’s spotlight focus
Spotlight_June06_LGBT.indd 18
on only the happy couple. The packages include the Luxe Wedding, Extravaganza Wedding and Infinite Bliss.
Ceremony packages can also be
customized.
Honeymoon packages and vow
renewals are available at select Occidental Hotels and Resorts. Packages
include the Coral Mist Wedding, Fiesta
Wedding and Everlasting Vow Renewa
Full-day and half-day passes are
available for couples with friends and
family staying off-property. These
passes vary by resort and must be
confirmed with the wedding planner
prior to their arrival.
On the day of the ceremony couples
will receive a duplicate of the ceremony certificate. Documents will be
sent to the governing city of the resort
and the registrar will issue the original
certificate. Couples should be made
aware that it could take up to 12 weeks
for the original certificate, which will
be sent out in the mail.
For more information about
these wedding packages
occidentalhotels.com.
visit
Experience European
treasures, Russian
culture with
Trafalgar’s At
Leisure program
Trafalgar is offering travellers three
tours to experience the culture, history
and iconic sites of European and Russia.
The 10-day ‘Milan and Italian Treasures’ takes travellers to the beautiful
towns and cities in northern Italy.
Clients will spend three nights in
the stylish city of Milan and five nights
in Lake Garda, with day excursions to
Verona, Modena, Bassano del Grappa
and Lake Como. Itineraries include
leisure time for vacationers to explore
the historic cities at their own pace.
Highlights of the tour include a local guide in Verona and Modena and
a trip to the Ferrari Museum to learn
about the country’s iconic car. In addi-
2013-06-03 10:14 AM
YOUR CLIENTS WILL CHERISH
MEMORIES OF THEIR
at select Occidental Hotels & Resorts
as their ceremony and honeymoon are truly
the most important times of their lives!
O C C I D E N TA L C O M M I T M E N T C E R E M O N I E S
ccidental’s all-inclusive resorts can make the planning as simple as saying “I do.” The experience and expertise of our staff
combined with the surroundings and ambiance of our resorts will make your client’s event an extra special one. Allow us
to take care of all the final details so they take home the memories of a lifetime. Book your clients, couple and wedding party,
in 1 Royal Club Master suite for seven nights or 10 Deluxe category rooms for three nights or more at select Occidental
Grand properties to qualify for a FREE* ceremony. For the award winning Royal Hideaway Playacar; book 1 Duplex
Junior Suite category for seven nights or 10 rooms in any category for three nights for the couple and wedding party to
qualify. Book your clients today, to an all-inclusive commitment ceremony at our resorts in Mexico, Costa Rica and Aruba.
*Ceremony packages & restrictions vary by hotel. Packages available through preferred Canadian Tour Operators.
For more information on weddings, commitment ceremonies & honeymoons, group quotes and brochures, please call 416-935-1297 or email [email protected].
Occidental Hotels & Resorts marketed in Canada by VoX International.
Spotlight_June06_LGBT.indd 19
2013-06-03 10:15 AM
SPOTLIGHT LGBT TRAVEL
tion, the Be My Guest dinner feature
is served at a 15th century convent
amongst the vineyards.
The ‘Milan and Italian Treasures’
,Trafalgar also offers the ‘Wonders of
St. Petersburg and Moscow’, a nineday trip for travellers to experience the
Russia’s iconic cities.
Travellers will spend four nights in
St. Petersburg before taking the train
to Moscow for three nights.
Highlights of the tour include a welcome reception dinner in St. Petersburg, a local guide while visiting Tsar’s
Winter Palace, St. Isaac’s Cathedral
and the Hermitage Museum.
‘Wonders of St. Petersburg and
Moscow’ is priced at $2,125 per person and includes a Be My Guest dinner with the opportunity to meet locals of the Theatre of Youth.
Travellers can also experience the
region’s culture with the ‘Highlights
of Austria, Slovenia and Croatia’ 14day tour.
Beginning in Vienna, guests will
spend nights in Lake Bled, Hvar, Dubrovnik and Plitvice National Park
before arriving at the final destination
of Zagreb.
A local guide is included in each
destination and small group sightseeing in Dubrovnik.
Travellers will admire historic land-
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marks and magnificent landscapes. A
Be My Guest luncheon will take place
at a rustic, family-owned konoba.
Tours start at $3,275.
“With Trafalgar’s range of programs
such as First Class, Family Experiences and At Leisure, our product caters
to a very diverse audience,” said Doug
Patterson, President of Trafalgar Canada. “Our exclusive Insider Highlights
appeal to all demographics, allowing
individuals with any travel preference to receive the most wonderfully
unique travel experience.”
Boston Pride Week
first of many LGBT
summer events in
Massachusetts
Boston Pride Week which wraps
up June 9, is the first of many LGBT
events taking place in Massachusetts
this summer.
The 10-day event includes several
nightclub events, a Human Rights and
Education discussion and a block party. But the most anticipated part of the
event is the Pride Parade and Festival.
Massachusetts Youth Pride, which
took place on May 18, is a one-day
annual festival dedicated to celebrating LGBT youth throughout the state.
These two events are just the beginning of a busy Pride season for
Massachusetts, which was the first
state to issue marriage licenses to
same-sex couples in 2004. LGBT
Pride has become a major tourist attraction and brings in travellers from
across North America.
Pride celebrations aren’t just limited
to Boston. Provincetown is also another LGBT destination, home to two
important Pride events.
Provincetown Family Pride Week,
which runs from Aug. 3 to Aug. 10,
brings LGBT parents, children and
their families together to celebrate
with singing, dancing, games and
great conversation.
Carnival 2013 is Provincetown’s
second major Pride event. Opening
on Aug.18 patrons can enjoy boat
cruises and pool parties. This year’s
theme is Viva Las Vegas.
For
more
information
on Boston Pride Week, visit
bostonpride.org/prideweek. For further information on Carnival 2013, visit
ptown.org/carnival.asp.
Agents booking travel to Massachusetts for their clients can visit the
dedicated LGBT tourism website,
lgbtmassvacation.com.
Hilton offers ‘Stay
Hilton. Go Out.’
package for
LGBT travellers
Hilton Hotels and Resorts is offering
LGBT travel destinations with its new
‘Stay Hilton. Go Out.’ package.
This package is available at more
than 460 participating Hilton and Hilton Grand Vacations properties.
Travellers attending LGBT events
will enjoy a one-year digital subscription to OUT Magazine, welcome beverages (must be legal drinking age)
and late check-out.
This offer is valid only on bookings
made through hilton.com/GoOut.
Travellers can download a 2013
LGBT travel and holiday calendar,
sign up for Hilton LGBT newsletter, view travel offers and join Hilton
Honors loyalty program.
20 Travelweek June 6, 2013
Spotlight_June06_LGBT.indd 20
2013-06-03 10:15 AM
june6.indd 21
13-06-03 12:26 PM
Helping your clients make sense of their travel
insurance purchase
By Cindy Sosroutomo along with Dan Keon, Director, Marketing and Communications Canada, Sales and Marketing,
Allianz Global Assistance
While it’s ultimately up to the customer to read their travel
insurance policy, walking them through important highlights
can help them feel more comfortable about their coverage
and, consequently, their vacation plans.
An overview of what’s covered under the travel insurance policy is a great place. For example, with trip cancellation benefits,
you’ll want to give an overview of the ‘covered reasons’ for
cancelling. Trip cancellation policies cover many of the most
common reasons for cancelling, but even ‘cancel for any reason’ policies don’t provide reimbursement for every possible
cancellation reason. Nonetheless, the list of covered reasons
is a great selling point because it can serve as a reminder that
without insurance, certain events that are beyond your client’s
control can mean unexpected financial losses.
It’s also wise to point out some of the exclusions within the
policy, especially the pre-existing conditions clause. Almost all
travel insurance policies include this clause, which basically
states that expenses that arise due to ‘pre-existing’ medical
condition will not be covered. What constitutes ‘pre-existing’
varies from policy to policy so the clause is best read in detail
by the customer, who obviously knows their own medical history better than anyone.
Another item to highlight is the need to contact the travel
insurance provider before seeking medical treatment abroad.
This is an important call because it can not only be an opportunity to verify the insurance coverage but the insurance
company can also recommend a medical facility that is appropriate for the situation. In addition, many policies state that if
a customer doesn’t call in advance of seeking treatment, the
amount of coverage they have may be reduced.
You may also want to review specific elements of the travel
insurance policy that are more likely to affect the customer.
For example, some policies have exclusions pertaining to organized sports and activities like bungee jumping. You can review relevant exclusions such as these if you’re dealing with an
adventurous traveller, for example. This type of personalized
caution isn’t available to customers who book travel online.
q&a
I had a client who said he didn’t bother with insurance
when driving to the U.S. for the day. When asked what if
he had a car accident, he said that his car insurance would
cover his medical expenses. Is this true? Dennis Runge
A common mistake for travellers is making assumptions
about what level of medical coverage their auto insurance,
credit card or employee travel benefits include. If a customer believes their auto insurance provides the coverage they
need, stress the importance of obtaining a copy of their auto
insurance policy and reviewing it with their insurance provider
to confirm the specifics of out-of-country medical coverage.
Does the policy explicitly state that out-of-country medical expenses are covered? What are the conditions and exclusions?
Any day and dollar limits? What medical services are included?
Does the client have to pay and file for expenses incurred?
Remind them that with travel insurance, they not only have
coverage for unforeseen medical expenses but also receive
extensive medical support and assistance. This includes medical evacuation and repatriation (by ground or air), if required.
Most importantly, medical emergencies are not restricted to
car accidents. They can happen anytime, anywhere, regardless if they are on a day or week-long trip.
Stumped on a question?
Here’s your chance to ask the experts! Simply send us your travel insurance inquiries for a chance to win great prizes.
The agent whose question we select for each month’s column will win a $100 gift card.
E-mail your questions to [email protected].
june6.indd 22
13-06-03 12:26 PM
june6.indd 23
13-06-03 12:26 PM
... Continued from page 10
Resort has focused on Disney California Adventure, especially with the
opening of Cars Land and the launch
of the spectacular colour, water and
light show, World of Color.
So it’s nice “to put the spotlight back
on Disneyland Park” with the brand
new live show Mickey and the Magical Map, and the official launch of
Fantasy Faire, says Disneyland Resort
president Michael Colglazier.
A recent media event at the Anaheim resort showcased both Mickey
and the Magical Map (in the newly
refurbished Fantasyland Theatre) and
Fantasy Faire. The trip coincided with
Disney’s ‘24-Hour All-Nighter’ event
over Memorial Day weekend.
Now open with five shows daily for
the summer, Mickey and the Magical Map follows Mickey Mouse as he
‘charts’ his quest to become a mapmaker, in his timeless role (most famously in 1940’s Fantasia) as a sorcerer’s apprentice.
Mickey appears both as a live character and as an animation in the show,
and a couple of times he goes from
one to the other in a blink of an eye.
The magic happens fast, it’s that good.
Scenes with Mickey are interspersed with live song and dance
numbers from some of Disney’s most
popular movies. There was Rapunzel
and Flynn Rider from Tangled singing ‘I See the Light’, Princess Tiana
from The Princess and the Frog singing ‘Dig a Little Deeper’ and Sebastian
from The Little Mermaid singing ‘Under the Sea’, with the added effect of
tiny bubbles that floated down onto
the audience, to the delight of both
the adults and kids.
Mickey and the Magical Map is being presented at Fantasyland Theatre,
near the It’s a Small World attraction
and close to the entrance for Mickey’s
Toontown. Fantasyland Theatre is
not a new venue. First opened in the
mid-1980s as a dance location called
Videopolis, it also hosted a run of
stage productions from Mickey’s Nutcracker to Beauty and the Beast. It got
its current name in 1995 and most recently served as a meet and greet area
for guests keen on meeting the Disney
Princess characters.
Now of course the Princesses have
a new venue, Fantasy Faire, where
they can interact with their biggest
(or littlest) fans. Fantasy Faire is a
new-build storybook village near
Sleeping Beauty Castle, with a Royal Hall and two Princess-themed
shows, telling the tale of Rapunzel
from Tangled, and Belle from Beauty
and the Beast.
The venue blends seamlessly with
its surroundings. “It looks like it’s
been there since we opened the park.
That’s one of the things we do best,”
said Colglazier.
The new attractions generated buzz
on what was already a big weekend
for Disney. Both the Anaheim parks
as well as the Magic Kingdom at Walt
Disney World in Orlando took part in
the 24-Hour All-Nighter, from 6 a.m.
May 24 to 6 a.m. May 25, celebrating
Memorial Day weekend and kicking
off a ‘Monstrous Summer’ (‘Monsters
University’, the Disney-Pixar follow
up to Monsters, Inc., opens in theatres
this summer).
Loyal Disney fans started lining up
at Disneyland at 5:30 p.m. on May
23 — yes, more than 12 hours in advance of the 24-hour marathon event
— and one couple in line was marking their 510th consecutive day at the
parks. The parks were particularly
busy, especially with the influx of cel-
ebratory high school and university
grads, but considering the incredible
staffing logistics and crowd-control
that must have been involved, the
event went smoothly. Who would expect anything less from Disney?
For more details see disneytravel
agents.ca.
New Expression:
Avalon Waterways
unveils its fifth
Panorama-Class ship
By Tim Johnson
KOBLENZ, Germany — There are few
greater pleasures than seeing the world
from the water, and there are even
fewer worlds as lovely as the Rhine or
the Danube, two of Europe’s greatest
and most beautiful rivers. Fortunately,
the recent explosion in river cruising
has facilitated much enjoyment and
exploration.
This form of cruising barely existed
before completion of the Main-Danube Canal in 1992, which opened up
a vast network of Eastern and Western
European waterways, and the industry
has grown more than 50% in just the
last five years.
And Avalon Waterways has added
another great reason to get out on the
rivers, adding the brand-new Expression to the company’s already-impressive fleet of luxury river ships. Avalon’s
fleet ply the waters of Europe, China,
Cologne Cathedral and Hohenzollern Bridge, Germany
24 Travelweek June 6, 2013
june6.indd 24
13-06-03 12:26 PM
Egypt and the Galapagos, and the company has carved out a top spot amongst
the world’s best small ship cruise lines,
winning high honours from cruise
critics and publications like Travel +
Leisure and Conde Nast Traveler.
This, the fifth in Avalon’s Panorama
Class of vessels, is one of the line’s
‘Suite Ships’, with 80% of staterooms
qualifying as suites, and measuring
200 square feet or larger (30% larger
than the industry standard). Each
suite includes wall-to-wall parnoramic windows and a lovely balance
of indoor and outdoor space, boasting Avalon’s unique Open-Air Balconies, which feature a spacious seating
area and a glass door that opens a full
seven feet.
Public areas are spacious and stylish, with four separate lounges for alternative dining (or drinks), plus a Sky
Deck with premium lounge chairs, a
whirlpool and shade awnings. WiFi
is offered on a complimentary basis
throughout the ship. And, like all Avalon ships, the Expression includes an
impressive tour schedule, with daily
excursions into a wide variety of
ports-of-call.
On the Expression’s recent christening cruise, all of these impressive
attributes were on display. Carrying
a select group of journalists, travel
agents and other industry professionals from the Main River in Frankfurt, down the Rhine to Amsterdam,
the actual christening took place in
Koblenz, a bustling German city set
on the confluence of the Rhine and
the Moselle. Each of Avalon’s ships
has been launched by a godmother
— a naval tradition that dates back
centuries — and the Expression’s
godmother, Patricia Schultz, was on
hand to smash the bottle and christen the vessel. Schultz, author of the
mega-popular 1000 Places to See
Before You Die, notes that she was
mostly excited (and honoured), but
concedes: “I was a bit nervous, yes,
although I probably would’ve been
okay if people hadn’t told me about
other christenings that didn’t go
well,” she laughs. Fortunately, all went
well; the bottle was raised via a small
pulley, and Schultz clipped the string,
successfully swinging and smashing
the bottle on the bow.
And beyond the formalities, the
journey demonstrated for all of those
on board the many reasons why river cruising has become so popular.
The cuisine, both in the main dining room and as part of Avalon’s
new Panorama Bistro — a casual,
lighter-dining program that features
a variety of tapas dishes — was both
delicious and fresh, something that
executive Michael Baptiste says he
and his fellow chefs take great pains
to provide. Menus are planned to reflect the culture and cuisine of the
ship’s current location, and the vast
majority of ingredients are sourced
all along the way, says Baptiste, who
has worked in Michelin-starred
kitchens and top hotel restaurants all
over the world.
He adds, “We order from suppliers
along the rivers, and I get up early
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June 6, 2013 Travelweek 25
june6.indd 25
13-06-03 12:26 PM
and do a lot of shopping in local
markets.”
And the route was, in a word,
spectacular. During one particularly scenic portion of the German
Rhine, between Rudesheim and Koblenz, fairytale castles climbed the
green hills around every curve of
the river, moving left to right across
my giant, open stateroom window
like images on a movie screen, making it feel as if we’d sailed into the
setting for a particularly whimsical,
beautiful fantasy film. At Cochem, a
lovely place that straddles the banks
of the Moselle, we toured a castle
that dates back to 1050 and clings
to a cliff top, looming 230 feet above
the winding lanes of the medieval
town below. And in Cologne, we
took in the city’s famous, and startlingly huge, cathedral — one of Europe’s greatest.
The Expression has just begun its
NOW ON
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The Travelweek Group wants to chat with you and find out
some of the challenges and successes you’re having in 2013.
Get online and join the conversation by becoming part of our
social network. Play a role in shaping the travel trade online.
Visit facebook.com/travelweek.ca or
twitter.com/travelweekgroup
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EatWith: Offering a home-cooked meal and new friends to travellers
For some, travelling is about escaping the pressures of the everyday. To go
on a cruise or relax at a resort and not have to think for a second. For
others, it’s about finding something new and getting a genuine experience.
That’s why it’s good to know about online communities like EatWith.
Osa is Awesome — A Piece of Costa Rican Paradise
After arriving in Costa Rica to join a press trip with a dozen other journalists
from around the world, I was expecting to have a good time, but unaware
that I was a about to discover a little piece of paradise.
lifetime of carrying guests through
these worlds of wonder — when we
disembarked, a full ship of eager cruisers took our places in Amsterdam for
a sailing down the exotic Danube. And
if current trends are any indication,
this will be one busy ship.
Antarctica: Empire
of the Penguin now
open at SeaWorld
Orlando
ORLANDO — SeaWorld Orlando’s
all-new attraction, Antarctica: Empire
of the Penguin, is now open.
The attraction immerses guests
into the chilling continent few will
ever experience. Antarctica is a realm
in SeaWorld where icebergs, snowcaps and howling winds greet guests.
They’ll also meet a very special penguin named Puck, and it’s through his
eyes that guests learn about penguin
life and the dangers and beauty of this
frozen land.
On board a first-of-its-kind trackless, all-family adventure ride, guests
become one with the storyline as they
follow Puck’s adventures. Each mobile
simulator ride car allows guests to
choose one of two levels of exploration — Wild Expedition or Mild Expedition — for various degrees of ride
intensity.
Designers say each version has multiple variations for a feeling of unpredictability, just like the continent of
Antarctica.
“When our little hero penguin
learns to waddle and slide, we’ll feel
what it’s like as the car moves and reacts to the storyline. When he takes
his first swim or barely escapes danger,
our guests will feel as if they’re right
there with him,” said Brian Morrow,
SeaWorld Parks & Entertainment creative director.
There’s one more family SeaWorld
guests can join at Antarctica … and
that’s a huge family of nearly 250
penguins. Stepping off the adventure
ride, guests find themselves among
a colony of Adelie, gentoo, king and
rockhopper penguins in a 30-degree
habitat filled with wind, snow, rock
26 Travelweek June 6, 2013
june6.indd 26
13-06-03 12:27 PM
and chilly water.
It’s what makes Antarctica the coldest theme park attraction in Orlando.
New technologies combine to create a
freezing — but dry — climate, allowing guests to spend time in the penguins’ world.
New look SkyLink
Holidays website
highlights tours to
India, Turkey, South
America, Sri Lanka
TORONTO — Skylink Holidays has
given a new look and feel to its website
at skylinkholidays.ca.
According to Lionel Rozario, “the
company is looking to re-energize the
tour operation with the focus on offering destinations that we feel we know
best and can add value to each and every request. We want to offer our clients packages that are stimulating, authentic and ‘value packed’, covering all
avenues, from clichéd ‘touristy’ ‘must-
see’ highlights, to cultural, historical,
culinary and other integral aspects of
the destination”.
He said the tour operator is concentrating on groups and fixed departures
to destinations such as India, Turkey,
South America, Sri Lanka and others.
“Our group itineraries are extremely well put together, with emphasis
on culture, history, cuisine and factors that offer a perfect overview of a
country.”
For more information, visit skyl
inkholidays.ca, call 416-923-2003,
1-800-262-6818 ext. 2312 or e-mail:
[email protected].
Boomerang Tours
unveils new
New Zealand &
Fiji brochure
TORONTO — Boomerang Tours has
unveiled its “new and improved” 201314 New Zealand and Fiji brochure,
which is loaded with options designed
for the independent traveller, from
self-drives to independent coach touring including a number of new and
unique packages.
In New Zealand, some of the new
product highlights are:
t"EFMVYFHPMGQBDLBHFUIBUJOUSPduces travellers to some of the country’s top courses, including Kauri
Cliffs, Cape Kidnappers, Jack’s Point
Queenstown and Terrace Downs in
Methven;
t 'PS BOZ )PCCJU GBOT PVU UIFSF
the 15-day self-drive ‘Explore Middle
Earth’ package offers a farmstay, a tour
of ‘Hobbiton’ (the movie set for The
Hobbit and The Lord of Rings hobbit
village), as well as Tongariro National Park (‘Mordor’), Wellington and
Queenstown, the Misty Mountains
and more;
t " EBZ $FOUSBM 0UBHP PĊSPBE
safari out of Queenstown where travellers take a 4WD guided tour of some
of the South Island’s rugged back
country while staying at boutique accommodation (much of program is
on private roads);
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best for them, transfer it to a friend or donate it to Planeterra.
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call away. Our multi-lingual team is here to help. Always.
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June 6, 2013 Travelweek 27
june6.indd 27
13-06-03 12:27 PM
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Sunwing launches
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Tourcan Vacations
recognized for growth
in business to
South Africa
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Experience Kissimmee
outlines new
initiatives to attract
more Canadians
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28 Travelweek June 6, 2013
june6.indd 28
13-06-03 12:27 PM
velopment, told travel partners and
members of the media at a recent industry event in Toronto about new and
upcoming initiatives, all designed to
increase visitation and “switch business
coming from Orlando”. These initiatives
include fams arriving from the key markets of Ontario, Quebec and the Maritimes, a new ‘Meet the Orange’ marketing campaign scheduled to launch in
July, and a ‘Memories & Dreams’ social
media contest in August.
More importantly, Bensmail wants
to get the word out that “even though
we are a small destination compared
to our neighbours, we have all the
same things and more — we have our
own personal identity.”
He went on to highlight Kissimmee’s ‘small-town’ feel, which gives
visitors the unique opportunity to
“live like a local”, as well as its many
outdoor activities including hiking,
biking, kayaking, ziplining, fresh water
fishing and more. Plus, being situated
so close to the Orlando airport and its
theme parks makes it an ideal — and
Simon Bensmail from Experience Kissimmee arrives in Toronto to share what’s new about the
destination.
more affordable — alternative to staying in neighbouring Orlando.
Kissimmee boasts 25,000 hotel/
motel rooms and welcomed 460,591
Canadians in 2012 (up 6.2%). Of
these, 88% came from Ontario, Quebec and the Maritimes.
Bensmail also announced the goal
of reaching one million room nights
by Canadians by the year 2015 (in
2012, Canadians booked 820,000
nights). This goal will hopefully be
reached as new theme parks and attractions make their debut, including
Why Book G Adventures?
ORDER YOUR
BROCHURES
TODAY
š 100% Guaranteed Departures: You never have to worry when booking
flights and can sell with confidence knowing we won’t cancel at the
last minute (barring weather or safety concerns).
š Lifetime DepositsTM: Should your client need to cancel their trip, their
deposit remains valid for life, and they can use it at anytime that works
best for them, transfer it to a friend or donate it to Planeterra.
š 24/7 Service: Whenever you or your clients need us we’re just a phone
call away. Our multi-lingual team is here to help. Always.
š No single supplements: We match solo travellers with a same-sex
roommate to keep costs equal, but if your clients need their own space,
they can book the ‘My Own Room’ option for a small charge.
š International small groups: The average G Adventures group is about
12 people, often a mix of single travellers, friends travelling together
and couples, all of varying ages and from all over the world.
Now available at hippoexpress.com
gadventures.com/sherpa
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DISTRIBUTION AND FULFILLMENT FOR THE TRAVEL AND TOURISM INDUSTRY
T. 416.365.1500
F. 416.365.1504
www.hippoexpress.com
June 6, 2013 Travelweek 29
june6.indd 29
13-06-03 12:27 PM
Donna Schorr, director of communications, Greater Philadelphia Tourism Marketing Corporation,
and Jerry Grymek of LMA Communications promote Philadelphia in Toronto last month.
the newly opened ‘Antarctica: Empire
of the Penguin’ at SeaWorld Orlando
and ‘Transformers: The Ride 3D’ at
Universal Orlando.
For more information on travel to Kissimmee, visit experience
kissimmee.com.
From affordability
to authenticity,
from art to access,
Philadelphia takes
aim at the Canadian
market
TORONTO — Philadelphia took
Toronto by storm last month, where
Donna Schorr, director of communications, Greater Philadelphia Tourism
Marketing Corporation, shared her
enthusiasm about the city for 2013
and beyond.
“Philadelphia is rolling out the welcome mat for our friends up north,”
said Schorr.
With over 30 media and industry
partners on hand, Schorr and Canadian representatives, LMA Communications, hosted a special event in Toronto’s Yorkville Sassafraz Restaurant.
Providing her own rendition of Letterman’s Top 10, Schorr detailed a destination that competes with New York
and Washington for accommodation,
culture, cuisine and history at a fraction of the cost.
She went on to explain how Phila-
delphia has progressed as a destination offering “authentic history” and
easy access for the Canadian market.
“We’re a quick 90-minute flight or 880
kilometre drive away,” she said.
With new developments and renovations coming online later in 2013
and into 2014, Schorr told Travelweek
that the future bodes well for the Philadelphia area. “We are ready with plenty
of hotels to match your budget, great
visual and performing art experiences,
dozens of family friendly attractions
and exhibits, beautiful gardens and
other green spots, dining choices to
satisfy the most adventurous or finicky
eater, tax free clothes shopping and
plenty of sporting events.”
Schorr also went on to share the
destination’s tourism blog, uwishunu.
com, where agents can access up-todate information on dining, nightlife
and events. Additionally, for more information on the destination agents
can visit visitphilly.com.
NOTES
Rocky Mountaineer
offers $400 air credit
Rocky Mountaineer is offering clients an added incentive for booking a
trip on its new route, Coastal Passage,
which launches in August of 2013.
From now until June 28, clients who
book a qualifying 2013 Coastal Pas-
sage vacation of four nights or more
in GoldLeaf Service, will receive up to
a $400 airfare credit per guest. Coastal
Passage, a new route connecting Seattle
and Vancouver to the Canadian Rockies, is the company’s fifth rail journey.
One of the eligible packages for the airfare credit offer is the Western Explorer
and Coastal Passage itinerary, which is
a great option for travellers looking to
explore the Pacific Northwest through
to the Canadian Rockies. This 10-day/
nine-night vacation includes a helicopter tour of the Rocky Mountains, a
Banff Gondola ride and overnight stays
in the destinations of Seattle, Vancouver, Jasper, Lake Louise, Banff and Calgary. For more information, visit rocky
mountaineer.com.
PEOPLE
Sunquest and FunSun Vacations
have more winners in the ‘Fantastic
Fridays’ agent incentive that kicked
off last month. They are: Mark Vink
from VIP Travel, BC, won movies and
popcorn for a year; Linda Szewczyk
from TravelPlus Whitecourt, AB, won
a $400 travel voucher; Carlos Lourenco from 411TravelBuys.ca, ON,
won a $250 gift certificate for The Keg;
Yves Tubadi from LoyaltyOne Travel
Services Inc., ON, won a $150 gift
certificate for Canyon Creek; Annik
Beaulieu from Voyages Vasco Boisbriand, QC, won a $100 gift certificate for Way Spa. Running last month,
when agents booked any Sunquest or
FunSun package, for travel any time,
they were automatically entered in a
draw to win one of five weekly prizes.
What’s more, along with every agent
who made a qualified booking during
this time, they will also be entered into
the grand prize draw of a weekend getaway for two in Toronto that includes
roundtrip air (for winners located
500km+ from Toronto), two nights in
a five-star hotel, dinner at Marben, a
hop-on, hop-off tour of the city, and
tickets to see Beyoncé live in concert
on July 21 with limousine service to
the show. For more information and
to book, visit SunquestAgent.ca or Fun
SunAgent.com.
30 Travelweek June 6, 2013
june6.indd 30
13-06-03 12:27 PM
MARKETPLACE
Travel Sales Consultants
COLLETTE VACATIONS IS HIRING!!!
We are now hiring an Air Coordinator in our
Mississauga office!
As an Air Coordinator for CV you will schedule
air travel for our clients travelling all over the world.
Our ideal candidate has airline background and
is proficient in Sabre and Phase IV ticketing.
Don’t wait! Apply now to join our team of 500+
globe trotting employees!
Looking for a new challenge within
the travel industry? GOGO Worldwide
Vacations can make your dream a reality.
We require sales consultants to work in
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GOGO sales consultants provide a personalized
customer experience, priding themselves on
supplying product recommendations and quotes
to their travel agent partners.
We’d love to hear from you if you have 2 years of
experience in travel sales, a history of achieving
targets, and advanced Apollo skills.
There are endless opportunities to further your
career. Benefits include:
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www.collettevacations.com
Our Travel
Counsellors
love their job...
in fact 94%
told us so
It’s not surprising - with us, you’ll be free to
run your own home-based business around
the people you love and backed up by
the most comprehensive and professional
package of support in the industry.
With some agents earning up to 6 times
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right and record breaking sales, there’s
never been a better time to join us.
Join us. Call 1 888 884 6152
[email protected]
www.travelhomeworking.ca
Join a world-class global travel giant.
Apply online – applyfirst.ca/job45042.
OUTSIDE INDEPENDENT AGENTS & HOMEBASED AGENTS
New Wave Travel invites you to
join our highly successful team!
Work from our midtown Toronto office
OR from your own home!
New Wave Travel Offers:
The highest commission package available.
High supplier commission levels.
Your personalized marketing plan to assist in
promoting you & your services to include
extensive mailings, promotions and incentives.
The absolute best professional back up
support when you are away.
Exclusive net contracts.
Sabre and Apollo reservation systems.
Virtuoso Top Producing Agency.
30 years of exceptional service.
The best supplier relations.
Network with over 75 other Agents.
Exceptional Travel Benefits.
Call Gary Unsworth at 416-928-3113 ext.240
or email to [email protected]
Please be assured that all discussions are kept completely confidential
June 6, 2013 Travelweek 31
june6.indd 31
13-06-03 12:27 PM
MARKETPLACE
Who said you have to work
from an office?
Home Based Consultants
If you are an independent travel agent looking to affiliate with a host
agency to run your business more profitably and efficiently then
Nexion Canada is the partner for you
If you are an experienced Travel Agent and
want to grow your own travel business
from home, join Flight Centre and partner
with a highly trusted, global leader.
Retain up to 80% of top commissions
Enhance your skills with training, coaching, and networking
Manage your bookings with your choice of GDS or graphical booking engines
Operate your business efficiently with tools and technology
Differentiate yourself with exclusive Cruise Block Space and supplier offers
Increase your customer base with innovative marketing solutions
Join the market leading
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your client base into
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“Talk to us before you sign!”
Apply Online
www.applyfirst.ca/job22277
or call 1 866 891 2189
Contact us now to become part of our winning team!
www.join.nexioncanada.com | 866.399.9989 | [email protected]
š +#'&O[Whi;nf[h_[dY[
š ;n_ij_d]9b_[dj[b[=eeZIWb[iIa_bbi
š IWbWho!8edki!8[d[Åji
Reply in confidence to:
[email protected]
SENIOR
CONSULTANT
We need you!
Required is a supportive team
member with 3+ years agency
experience and good Sabre skills.
Please forward your resume
to Bill at:
Avenue Travel Limited
288 Lawrence Ave. W.
Email: [email protected]
In today’s travel economy, we all have to make tough choices.
Margins are slim, costs are high, competition is fierce.
With Vision 2000 we make the decision easy.
Dean McFadyen
Cruise Connoisseurs
“
We looked at various scenarios such
as selling and merging, but decided
on Vision 2000 because of the
integrity of the owners and their
reputation in the industry.
We get to do what we love while
Vision 2000 has taken all the
technology headaches off our plate.
We’re getting all the support in the
world – it’s a great package.
“
SENIOR LEISURE TRAVEL AGENT
Paul Samuel, Overseas Travel
“
We looked at joining forces with
another agency for a long time, but no
one showed the enthusiasm, care or
attention that Vision 2000 did.
“
Join one of Niagara’s largest
travel companies
Vision 2000 welcomes
independent agencies
There’s someone here to actually
show you how to do it. It’s much
more collaborative.
Vision Excel
take your business to the next level
Visit us in our booth in the Canada section at cruise3sixty
1-866-308-0183
www.vision2000.ca/discover
32 Travelweek June 6, 2013
june6.indd 32
13-06-03 12:27 PM
e
r
e
h
w
e
k
i
l
l
l
You’
!
g
n
i
o
g
e
’r
e
w
How it works!
Our system will always provide you with the
most direct, least expensive package first!
If you’re making a booking using Revnet
(blue screen) or through our agent sites:
Q Enter your search criteria;
W On the results page, enter “A” for alternate flights
to view different carriers, flight times, and routes;
E Your rate will be re-calculated based on
your selection and you can then continue with
the booking process.
Note: If you are booking a US destination, prior to entering
in the passenger’s name you will have the option to add on
transfers, tours & attractions. Any duration can be booked
as long as the airline has a flight matching your request.
If you’re making a booking using a
web-based system, ie. Sabre Vacations,
Amadeus Vacations, Sirev, Galileo etc.:
Q Enter your search criteria;
W On the results screen you will see FunSun and
Sunquest packages – the most direct, least
expensive package will be listed first along with
different tour operators;
E Select your package, enter in the passenger
information including occupancy, ages, and
children;
R Alternate flight options, transfers, tours and
attractions (for US packages) can also be added
on this screen;
T You are now able to re-calculate your package
based on your selection and then continue with
the booking process.
For more information, please visit sunquestagent.ca or funsunagent.com
june6.indd 33
13-06-03 12:27 PM
Where we go and
how we get there.
Origin
Region
Destination
Origin
Region
Destination
Origin
Region
Destination
Victoria
Mexico
Calgary
Caribbean
Caribbean
Mexico
Vancouver
Caribbean
Varadero
Jamaica
Nassau
Turks & Caicos
Punta Cana
La Romana
Cancun
Riviera Maya
Puerto Vallarta
Riviera Nayarit
Los Cabos
Varadero
Cancun
Riviera Maya
Punta Cana
Cancun
Riviera Maya
Bermuda
Antigua
Aruba
Barbados
Curaçao
St. Lucia
Cayo Coco
Holguin
Varadero
Jamaica
Nassau
Turks & Caicos
Puerto Plata
Punta Cana
La Romana
Samana
Cancun
Riviera Maya
Cozumel
Puerto Vallarta
Riviera Nayarit
Los Cabos
Costa Rica
Ottawa
Comox Valley
Puerto Vallarta
Riviera Nayarit
Puerto Vallarta
Riviera Nayarit
Varadero
Punta Cana
Cancun
Riviera Maya
Puerto Vallarta
Riviera Nayarit
Los Cabos
Cancun
Riviera Maya
Puerto Vallarta
Riviera Nayarit
Los Cabos
Puerto Vallarta
Riviera Nayarit
Jamaica
Cancun
Riviera Maya
Puerto Vallarta
Riviera Nayarit
Los Cabos
Cancun
Riviera Maya
Puerto Vallarta
Riviera Nayarit
Cancun
Riviera Maya
Puerto Vallarta
Riviera Nayarit
Jamaica
Punta Cana
Cancun
Riviera Maya
Puerto Vallarta
Riviera Nayarit
Los Cabos
St. Lucia
Varadero
Jamaica
Nassau
Turks & Caicos
Punta Cana
Cancun
Riviera Maya
Antigua
Aruba
Barbados
St. Lucia
Cayo Coco
Holguin
Varadero
Jamaica
Nassau
Turks & Caicos
Puerto Plata
Punta Cana
La Romana
Samana
Cancun
Riviera Maya
Cozumel
Puerto Vallarta
Riviera Nayarit
Costa Rica
Varadero
Cancun
Riviera Maya
Bermuda
Cayo Coco
Holguin
Varadero
Jamaica
Turks & Caicos
Puerto Plata
Punta Cana
Samana
Cancun
Riviera Maya
Punta Cana
Mexico
19 Gateways to 23 Destinations
Kelowna
Mexico
Abbotsford
Mexico
Edmonton
Caribbean
Mexico
Saskatoon
Regina
Winnipeg
Mexico
Mexico
Caribbean
Mexico
Victoria
Vancouver
Hawaii
California
US Cities
Florida
16 Gateways to 14 Destinations
Hawaii
California
US Cities
Kelowna
Edmonton
California
US Cities
Florida
Hawaii
California
US Cities
Saskatoon
Regina
US Cities
US Cities
Honolulu
San Francisco
Las Vegas
Ft. Lauderdale
Orlando
Honolulu
Kona
Kauai
Maui
Los Angeles
Palm Springs
San Diego
San Francisco
Las Vegas
Phoenix
Los Angeles
Las Vegas
Orlando
Honolulu
Maui
Los Angeles
Palm Springs
San Diego
San Francisco
Las Vegas
Phoenix
Las Vegas
Las Vegas
Mexico
London
Caribbean
Mexico
Hamilton
Caribbean
Mexico
Toronto
Caribbean
Mexico
C. America
Mexico
Montreal
Caribbean
Mexico
Quebec City
Moncton
C. America
Caribbean
Mexico
Halifax
Caribbean
Mexico
Winnipeg
Florida
California
US Cities
Calgary
Florida
Hawaii
California
US Cities
Hamilton
Toronto
Florida
Florida
Hawaii
California
US Cities
Orlando
Palm Springs
Las Vegas
Phoenix
Ft. Lauderdale
Orlando
Honolulu
Kona
Kauai
Maui
Los Angeles
Palm Springs
San Diego
San Francisco
Las Vegas
Phoenix
Orlando
Ft. Lauderdale
Orlando
Miami
Tampa
Honolulu
Maui
Los Angeles
Palm Springs
San Diego
San Francisco
Las Vegas
New Orleans
New York City
Phoenix
St. John's
Caribbean
Ottawa
Florida
US Cities
Montreal
Florida
California
US Cities
Quebec City
Florida
Moncton
Halifax
US Cities
Florida
Florida
St. John's
US Cities
Florida
Ft. Lauderdale
Orlando
Miami
Las Vegas
New York City
Ft. Lauderdale
Orlando
Miami
Los Angeles
San Francisco
Las Vegas
New Orleans
New York City
Ft. Lauderdale
Miami
New York City
Orlando
Ft. Lauderdale
Orlando
Miami
New York City
Orlando
Please note: If you are unable to find your client’s
vacation choice in your web-based booking
system, please use Revnet (blue screen).
For more information, please visit sunquestagent.ca or funsunagent.com
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