Looking Forward to the Holidays and 2016

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AUTUMN 2015 | Volume 1, Issue 3
Looking Forward to the Holidays and 2016
As we look forward to 2016, the American Empress embarks on
her third season and features 32 departure dates sailing between
Portland/Vancouver and Clarkston, Washington. The American
Queen embarks on her fifth season and features 46 departure dates
through the heartland of America. Both vessels offer new and
exciting services, amenities and voyages:
By: Ted Sykes
President & COO
American Queen Steamboat Company
A
s the holidays approach, consider making our home your home
for the holidays with a variety of seasonally-inspired voyages.
Experience the romance of the antebellum era and lively Cajun
culture as you celebrate Thanksgiving along the Mississippi River
on the American Queen (November 21, Memphis to New Orleans).
We’ve also extended our sailing season on the American Empress
with a Thanksgiving voyage along the scenic Columbia River
(November 22, Roundtrip Portland, Oregon). Take advantage of
this rare roundtrip voyage which includes expanded shore tours.
Our exclusive lineup of Holiday-Christmas Markets (American
Queen, November 28, December 5, 12 and 19 sailings) offers a
little something for everyone including music, seasonal goods
and locally produced crafts for you to enjoy. Magic is in the air at
Nottoway Plantation as the melodies of Christmas echo through
the halls of the great mansion and carry across the lush grounds.
Our exclusive included Holiday Ball (December 12 sailing) at
Nottoway Plantation is sure to delight. A pianist will serenade
you as you enjoy a private multi-course dinner at the plantation
followed by dancing.
On our New Year’s sailing (December 26), the celebration carries
throughout the week enchanting you with festive décor, confetti,
champagne, newfound friends and the uplifting refrains of “Auld
Lang Syne.” American musical treasure and special guest Lynn
Roberts will also perform in the majestic Grand Saloon.
Plus, SAVE 30% off any stateroom on select American Queen
holiday voyages in December while inventory lasts!
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•
Commodore Services offer an
exclusive level of hospitality and
amenities to guests staying in suitelevel accommodations.
•
Mighty Mississippi Voyages
traveling the entire length of
the river with a southbound and
northbound itinerary spanning three
weeks aboard the American Queen.
River Butler services
are included for those
staying in a Luxury Suite.
•
New Themed Voyages onboard the American Queen such
as “Presidents & Politics,” which immerses guests in the
history of the American presidency, and “Five Rivers of the
Heartland,” which allows guests a rare opportunity to touch
the Mississippi, Illinois, Ohio, Tennessee and Cumberland
Rivers in one incredible voyage.
•
An exquisite array of menu options for breakfast, lunch and
dinner inspired by the American Heartland and prepared by
an award-winning culinary team. Menu choices include madeto-order omelets for breakfast, creative soups, salads and hearty
entrees for lunch, and nightly five-course meals for dinner in
the J.M. White Dining Room onboard the American Queen or
the Astoria Dining Room onboard the American Empress.
AMERICAN QUEEN HOLIDAY-CHRISTMAS MARKETS
Bonfires on the levee are a popular antebellum
custom for Christmas. The tradition is said to light
the way for Papa Noel, the Cajun Santa Claus.
Celebrating the Holidays:
American Queen Style
American Queen holiday cruises allow guests to experience southern holiday traditions and history
L
ooking for a unique holiday experience?
American Queen Steamboat Company
offers cruises that feature southern holiday
traditions and culture. The south has a long
history of holiday traditions that reflect the
culture of the earliest settlers in the area.
Several shore excursions and Hop-On,
Hop-Off locations are modified to include
seasonal aspects and the vessel is decorated
throughout, sure to get any guest into the
holiday spirit.
St. Francisville, Louisiana welcomes our
guests with several small-town holiday
festivities and carolers in the streets.
Holiday decorations can be seen throughout the
vessel, adding to the beauty and atmosphere of
the season.
The city of Natchez, Mississippi places
decorations throughout the town, inviting
everyone to shop in the many quaint
shops that line the streets. One premium
tour available takes guests to The Towers,
which are elaborately decorated with 100
Christmas trees. Upon disembarking the
city for the next port, the people of Natchez
bid adieu to the American Queen and her
guests by playing traditional Christmas
music from the levee.
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Christmas markets are set up in several of
the ports of call for the special guests of the
American Queen. They feature local crafts
including pottery, jewelry and art. These
markets in Greenville, Mississippi and
Nottoway Plantation in Louisiana offer
a chance for our guests to shop for the
perfect gift to take home to loved ones or
souvenirs to remember a special trip on
the American Queen.
These holiday cruises are available
November 28, December 5, 12 and 19
traveling between Memphis and New
Orleans. And exclusive to our December 12
sailing, we are including a traditional holiday
ball at Nottoway Plantation, complete
with live music, carolers, dancing and a
holiday feast. The event concludes with the
traditional lighting of bonfires on the levees,
a popular ritual in the south to light the way
for Papa Noel.
Plus, SAVE 30% off any stateroom on
select American Queen holiday voyages in
December. For more information, visit
our website at AQSC.com.
AUTUMN CRUISING ON THE AMERICAN EMPRESS
Experiencing Autumn
on the American Empress
By: Terry Lunder
Hotel Manager, American Empress
T
he Pacific Northwest spoils us all
with brilliant colors, soon to become
a beautiful fall memory. There is no better
place to experience the season’s changing
than on the river with its scenery and
something novel to view around every
river bend.
The American Empress prides itself on
presenting the best of local offerings from
the Pacific Northwest. One fun activity
that many guests enjoy is a visit to the
local farmer’s markets. Should you get
a chance to experience this, do not be
surprised to find our chefs standing next
to you checking the quality of the cherries,
Walla Walla onions or other seasonal
fresh temptations.
The best known market is held in
downtown Vancouver’s Esther Short
Park. The market is the second largest in
Washington State and boasts more than
250 vendors showcasing local crafts, handstitched fashion items, organic produce and
artisan foods. The market is located directly
across the park from the Hilton Vancouver
Washington, which has made the market a
favorite among visitors.
Guests also have the chance to enjoy the
simple pleasures of the season at Richland,
Washington’s quaint downtown farmer’s
market. This market has a small town feel
where one can enjoy a variety of local
seasonal offerings and some delightful
snacks — not to forget the crew’s favorite
hot dog stand with toppings such as cream
cheese, bacon, mustard, grilled onions and
barbecue sauce all together.
The Country Mercantile is another
tempting offering on our call to Richland.
What began as a small produce stand
with seasonal fruits and vegetables is now
a place where you will find an amazing
selection of the northwest’s finest gourmet
foods, homemade ice-cream and the most
decadent handmade chocolates and fudge,
made with love straight from the kitchen.
Browse through unique collectibles, home
décor and gift ideas as well. The Harvest
Festival is a popular event in the city that
runs throughout October.
In addition to farmer’s markets, guests
can find local offerings as we sail along
the river. Astoria, Oregon showcases a
magnitude of arts and crafts in the historic
downtown, charming visitors for more than
200 years.
Onboard, we are pleased to support local
farmer’s market vendors by featuring a
EXTENDED
SEASON
THROUGH
NOV. 29TH
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variety of their products in our gift shop
from snacks, to arts and crafts. Rest assured
if you miss a gift for yourself or others.
Look out little ghosts and pirates
everywhere - Halloween is a big event
onboard the American Empress as the crew
reveals their costumes. All are welcome
to join in. Additionally, there are art and
craft decorating gatherings with fellow
guests and the almost famous cabin door
decorating contest. Ensure you have
enough space on your camera for a fun
and only slightly scary event if you make it
onboard around Halloween.
With American Empress’s extended season
through November 29th, a wonderful
opportunity is available to see the seasonal
variety of the Pacific Northwest. This also
means that for the first time, the American
Empress can welcome you aboard for our
Thanksgiving feast. We will be doing the
cooking and dishes! We can’t wait to share
Thanksgiving with our guests this year.
It was a stunning foliage color display last
year and we anticipate a repeat throughout
the autumn months. We will have some
warm, local apple cider waiting for our
guests this fall to help celebrate this
beautiful season.
GET TO KNOW EXECUTIVE CHEF, PAUL WAYLAND-SMITH
‘A Labor of Love’
T
he dining experience that
accompanies cruising on
American Queen Steamboat
Company vessels often receives
high praises and is under
the direction of Chef Paul
Wayland-Smith. Calling it
“a labor of love,” Chef Paul
ensures that his team continues
to plate tasteful culinary
masterpieces for our guests
on both the American Queen
and American Empress to enjoy
throughout the year. Guests’
satisfaction and happiness
provides him with the same
satisfaction and happiness,
encouraging he and his crew to
continue striving to create the
best dining experience possible.
Chef Paul began working on
the American Queen in 1995
and then returned in 2012,
when she came back into
service under American Queen
Steamboat Company. While
under the direction of Delta
Queen Steamboat Company,
he served in roles such as
Executive Chef, Corporate
Chef and Food and Beverage
Director. For American Queen
Steamboat Company, he has
served as the Executive Sous
Chef and Executive Chef on
both vessels, while also assisting
as a Hotel Manager onboard
the American Queen when
needed. Each day consists of
a lot of interaction with his
crew, to monitor processes and
products that end at the guests’
tables. Chef Paul is actively
involved in the development of
the menus, tasting, providing
direction to managers and,
at dinner, on the line with
his crew.
In a similar fashion, Chef Paul
began his career by watching
and learning from others in the
kitchen and earning his way
into higher positions. He began
washing dishes as a kid before
being taken under the wing of a
local chef while in high school,
who provided him with his first
cooking job. Never attending
a formal culinary school, Chef
Paul continued to grow his
career by paying close attention
to his mentors, researching
the newest trends and culinary
culture and attending continuing
In addition to guests’
satisfaction, watching his staff
develop and continue to move
up in their careers continues to
be one of the most important
and favorite parts of his position.
education classes. His on-thejob training has provided him
with invaluable experience and
knowledge in his field that is on
display every night, with each
plate that is served. As a result,
Travel Age West awarded us
with the Editor’s Pick for Best
Onboard Dining in 2013.
Chef Paul attributes continuing
his career on the American
Queen to his passion for his job
and also the dedication of his
Continued on PAGE 6
EXCLUSIVE PADDLEWHEELER RECIPE
Avocado Corn Salsa C
as served on the American Empress
runchy sweet corn kernels and chunks of creamy avocado coated with a spicy
lime dressing makes a great salad, salsa, or relish - depending on how you want
to use it. It is perfect for football parties this time of year, or served on a bed of greens,
or as a relish on fish or meat. Onboard, several of the ingredients are locally sourced.
The corn is from the Willamette Valley, the onions are from Hermiston, Oregon
(seven miles south of the Columbia River) and the avocados are from California.
Ingredients:
3 ears sweet corn
1 sweet red pepper
1 small red onion
3 Tbsp. vegetable oil
1 Tbsp. lime juice
1 Tbsp. red wine vinegar
1/2 tsp. salt
1/4 tsp cayenne (optional)
1/4 tsp. freshly ground
black pepper
1 cup cilantro leaves
2 avocados
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Directions:
Cut kernels from ears of corn and put in a large bowl.
Dice red pepper and red onion and add them to the
corn kernels. In a small bowl or measuring cup, combine
oil, lime juice, vinegar, salt, cayenne, and pepper. Stir or
whisk to combine and pour over corn mixture. Toss to
coat vegetables thoroughly. Mince cilantro leaves and
add to salad. Toss to combine. (Note: The salad can be
made up to this point up to a day in advance. Cover and
chill until about an hour before serving. Allow to come
to room temperature before serving.) Just before serving,
dice avocado, add to salad, and toss gently to combine.
Makes about 3 cups Corn Avocado Salad/Salsa.
2015 SEATRADE CRUISE AWARDS
American Queen Shore Excursion Named A Finalist
A
merican Queen Steamboat
Company, and its shore
excursion partner, Shore
Excursions of America, were
recently named a finalist for a
prestigious industry award in
the “Most Innovative Shore
Excursion of the Year” category
by Seatrade Cruise News. The
shore excursion honored was
“On the Front Lines of the
Civil War” offered in Vicksburg,
Mississippi for guests cruising
on the American Queen.
This shore excursion allows
guests to take on roles as
soldiers and nurses in the Siege
of Vicksburg after receiving
enlistment cards featuring
real soldiers. They are guided
through a tour of the 16-mile
Vicksburg National Military
Park by a character of Zachary
Taylor-Harris, a private in the
Confederate Army. He delivers
news and updates of the battle
to his troops, the guests, as
they relive and learn about this
important turning point in the
Civil War. At the end of the
tour, guests discover the fate
of the soldier or nurse from
Pictured left to right are Chris Hayman, Seatrade Chairman; Robert Buesing,
Co-Principal of Shore Excursions of America; James Palmeri, Principal and
Founder of Shore Excursions of America; and Antonius Heuer, VP Global
Cruise, Oracle at the 2015 CLIA Germany Annual Dinner, September 9, 2015
in Hamburg, Germany.
September 9, 2015 at Seatrade
Europe, in Hamburg, Germany.
Robert Buesing, Co-Principal
of Shore Excursions of America,
states, “I’m overwhelmed with
pride. It is such an amazing
achievement even to be
nominated, especially in the
company of such esteemed
professional tour operators! It’s
great to see the company’s hard
work and dedication to product
development paying off.”
their enlistment cards. Guests
learn that Private Taylor-Harris
survives the war and becomes
the great-grandfather of David
Harris, the man who portrays
Private Taylor-Harris in the
experience.
Seatrade Cruise Awards is one
of the most prestigious and
respected awards in the cruise
industry and attracts thousands
of nominations each year, from
around the world. Finalists
and recipients of these awards
were honored at a the CLIA
Germany Annual Dinner on
This is the second time that the
companies have been nominated
in two consecutive years.
MEET FELLOW PASSENGER, SUZANNE MARTINEZ
S
uzanne Martinez has been traveling on
the American Queen for many years. She,
along with her late husband, Richard, were
present on the American Queen’s inaugural
cruise year in 1995 and fell in love with
steamboating from the moment they first
saw the vessel coming around a river bend.
Since 2012, she has traveled with American
Queen Steamboat Company on 22 cruises
on both the American Queen and American
Empress and a total of 42 times including
previous voyages on familiar vessels such as
the Delta Queen and Mississippi Queen.
Because of the memories she has
experienced and the familiarity she feels
when onboard, Suzanne says that the
American Queen has a special place in
her heart. She loves cruising the upper
Mississippi River because it reminds
her of her childhood, growing up in the
Midwest, and her family cottage on the
river in Cordova, Illinois. Suzanne inherited
the house and frequently welcomes the
American Queen as she passes on the river
with torches, signs and lights, regardless of
what time it is.
Onboard, her favorite place is the
starboard-side balcony in the Engine Room
Continued on PAGE 6
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Previously, American Queen
Steamboat Company and Shore
Excursions of America were
named a finalist in the same
category for the “Redemption
and Rehabilitation at Angola
Prison” shore excursion offered
in St. Francisville, Louisiana.
Shore Excursions of America
acts as the shore excursion
department for American
Queen Steamboat Company.
Shore Excursion Specialists of
Shore Excursions of America
develop and manage all land
experiences that are offered
on the American Queen and
American Empress riverboats.
The goal when developing
these exciting, cultural and
educational shore experiences
has been, and continues to be,
focused on showcasing the
people, uniqueness and charm
of the small towns and roads
less traveled along the banks of
America’s rivers.
Travel Protection
A
For Those Unexpected Times
fter conquering the ‘tough decisions’ of travel planning, i.e., which
destination and what dates, the question of whether to include a travel
protection plan is often the next consideration for travelers. There are a number
of reasons many choose to purchase travel insurance. The most common reasons
are peace of mind, protection from the unexpected, and concern over losing the
financial investment in a trip.
“I think the longer you book in advance and the more expensive your trip,
the more you should definitely consider buying travel insurance,” Tim Jarrell,
publisher of Fodor’s, the travel guidebook publishing company, told the
Associated Press (AP). A recent consumer study from the US Travel Insurance
Association (UStiA), supports Jarrell’s reasoning noting that travel insurance
buyers are often doing one or more of the following: traveling with a group of
people; taking longer trips; going on more expensive trips; or have considerable
pre-paid non-refundable expenses.
The same study showed that people who buy travel insurance tend to travel more
frequently, be more well-educated and have higher household incomes than
those who don’t. What’s more, the study revealed that one in six persons who buy
travel insurance have actually filed a claim, a claim frequency rate far greater than
for homeowners insurance. These facts don’t surprise Ted Sykes, President and
COO of the American Queen Steamboat Company, who noted that “Insurance
is one of those things that you feel neutral if you have it and didn’t have to use it
but regret deeply if you didn’t, and needed it. Our passengers are well-educated,
frequent travelers who understand the benefits. This is one reason we are so
pleased to be offering Travelex Insurance Services to our guests.”
Ask your Travel Agent or one of our Cruise Specialists for details when
making your reservation.
Plan Benefits
Trip Cancellation
Trip Interruption
Travel Delay
Missed Cruise Connection
Baggage and Personal Effects
Maximum Coverage per person
(up to the limits below)
100% of Insured Trip Cost
150% of Insured Trip Cost
$750 ($150/day)
$750
$2,500
Baggage Delay
$250
Emergency Medical & Dental Expense
$50,000 ($750 dental sublimit)
Emergency Medical Evacuation/Repatriation
$250,000
Travel Assistance & Concierge Services†Included
Trip Cost
Up to $2,500
$2,501 to $3,500
$3,501 to $4,500
$4,501 to $5,500
$5,501 to $6,500
$6,501 to $7,500
$7,501 and Up
Plan Cost per Person
Age 0-59
Plan Cost per Person
Age 60+
$124
$216
$270
$347
$424
$501
Call for a Quote
$250
$351
$452
$553
$655
$756
Call for a Quote
†Travel Assistance & Concierge Services are provided by the designated provider listed in the
Description of Coverage. The above is a brief description of benefits. For a summary of the plan
details on benefits, coverages, limitations and exclusions of the insurance plan, refer to the
Description of Coverage found under the Terms and Condition section on the website. Travel
Insurance is underwritten by Transamerica Casualty Insurance Company, Columbus, OH; NAIC
#10952. 1263096
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SAVE 30% off any stateroom
on select American Queen holiday
voyages in December.
Continued from PAGE 4
wife Wendy, and strong family support system.
Wendy, who also works for American Queen
Steamboat Company, and Chef Paul met while
working together onboard the Mississippi Queen.
He claims he would not be able to continue
pursing his passion without her support, and the
support of his two daughters.
As a prime example of our core values of
Safety First, Teamwork, Integrity, Innovation
and Service Excellence, Chef Paul has been a
major contributor to the success of not only
our onboard dining experience, but also to the
satisfaction of guests throughout the years. With
his hard work and dedication, we continually
strive to improve our product with each guest in
mind. We hope that together with Chef Paul, we
can continue to train and enhance our employees’
skills and create the best dining and cruising
experience possible for each and every guest.
Continued from PAGE 5
Bar. The paddlewheel provides a light mist here,
perfect for cruising in the summer. When asked
why she continues to travel with American
Queen Steamboat Company, she commented
that she has a love for steamboating and the
vessel; the food is delicious; and the crew has
become like family — one crew member jokingly
called her his “Steamboat Mom”. Suzanne added
that beyond all of these reasons, the American
Queen provides a comfortable environment
where she has made many friends, and will
continue to build life-long relationships with
crew and fellow passengers alike.
She often travels to visit her “steamboat
friends” and they occasionally coordinate a trip
together onboard. In her free time, she enjoys
photography and spends a lot of time keeping
up her two homes.
We love having guests such as Suzanne, who
help exhibit the values and culture we hope
to build within this Steamboat Society of
AmericaTM community. Her friendship to our
crew, our executives and other passengers make
her well-deserving of this feature. We appreciate
your loyalty and will see you onboard again soon!
Bon voyage!
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MEMBERSHIP BENEFITS
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NEW! ACTIVATE YOUR MEMBERSHIP TODAY
Take advantage of all the benefits that await you by registering your membership today. There are 3 ways to register:
1: ONLINE: www.AQSC.com/SSOA 2: EMAIL: via the activation link 3: CALL: (888) 749-5280
A
s a member of the American Queen Steamboat Company’s Steamboat Society of AmericaTM, you now have the opportunity to enjoy
exclusive benefits and incentives for cruising frequently with us. In addition to our Classic m
embership, earned after completion of
your first cruise on the American Queen® or American Empress®, we offer f our levels of elite membership. These Ruby, Sapphire, Emerald
and Diamond levels bring additional benefits and are reached after cruising the designated number of times with us.
All Classic members will receive the following after one cruise:
HThe Paddlewheeler quarterly newsletter
HFriends and family can come aboard for a tour and breakfast
or lunch aboard American Queen or American Empress while in
port when member is a cruise guest. Not available in ports of
embarkation/disembarkation.
HAdvance information on new itineraries
HExclusive invitations to cruises, select pre-cruise events,
and promotions
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sapphire ruby
diamond
sapphire
sapphire
emerald
diamond diamond
sapphire
emerald
emerald
diamond
ruby
emerald
ruby
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“Members only” luggage tags
Membership status name badge
Dedicated reservations line
providing special service for
members
Receive a $50 onboard credit
per member
Complimentary laundry service*
EMERALD
(After 10 cruises)
(After 20 cruises)
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All Classic benefits, plus:
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(After 5 cruises)
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Priority check-in and
vessel boarding
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HPrivate cocktail party hosted by the Captain and vessel
officers onboard
STEA
HMember access for breakfast or lunch when American Queen or
American Empress are in port near hometown. Not available
in ports of embarkation/disembarkation.
HDesignation pin for Steamboat Society of America™ mailed
after activation and upon reaching each level milestone
M E RIC
DIAMOND
(After 30 cruises)
All Ruby benefits, plus:
All Sapphire benefits, plus:
All Emerald benefits, plus:
Additional $50 onboard
credit per member ($100 total)
10% discount in onboard
gift shop
Two cabin category upgrade
at time of booking
Preferred reserved dining
room seating
One cabin category upgrade
at time of booking
Welcome back signed card
from the Captain plus a set of
American Queen or American
Empress notecards
Additional $50 onboard
credit per member ($150 total)
Members on their 10th, 20th and 30th cruises will receive a deluxe official wall certificate
and onboard Captain’s presentation of framed painting signed by Michael Blaser.
For more information and reservations, contact your professional travel agent
or American Queen Steamboat Company at (888) 749-5280 or www.AQSC.com.
Only sailings operated by the American Queen Steamboat Company (since April, 2012) count toward membership level. Membership benefits are non-transferable, combinable with
other applicable promotional offers and must be applied to future cruise travel. Additional rules and conditions apply. Vessel access and onboard visits by members: capacity controlled
on a daily basis, not available in ports of embarkation/disembarkation, reservations and government guest security information is required, guests must be accompanied by members and
is limited to four times per calendar year. *Complimentary laundry service is limited to one in-room laundry bag per 7-day cruise.; no dry cleaning services available. AQSC reserves the
right to change SSOA program rules, benefits, terms and/or conditions at any time without notice. 100115
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One Commerce Square
40 South Main Street
Memphis, TN 38103