Cover Web.indd - Euro Car Parts

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3
We have a duty to ensure the on-going success
and future prosperity of our industry. We are
dedicated to providing our customers with the
right products at the best prices – first time, every
time – enabling professional repairers to provide
affordable mobility to the UK public.
The following pages describe how we do this …
...and grew
...and grew
Bigger.
... unrivalled product range, value and choice
Our branches supply a huge choice of products to over 20,000 repairers
each week. Our one-stop shop philosophy means increased efficiency
and profit for our customers. Our range includes:
• Air Conditioning
• Lighting & Bulbs
• Body Panels & Trim
• Lubricants & Chemicals
• Battery
• Mirrors & Glass
• Braking Parts
• Performance Parts & Accessories
• Climate Control / Aircon
• Servicing Parts – Filters, Plugs and Timing Belts
• Cooling System
• Starters & Alternators
• Diesel & Petrol Injection
• Steering Components
• Electronics Diagnostic Equipment
• Styling Parts
• Electronics, ECUs & Sensors
• Suspension & Chassis
• Engine Parts
• Transmission & Clutch
• Exhausts & Catalytic Converters
• Training & Knowledge Products
• Garage Equipment & Tools
• Workshop Consumables
... and coming soon
Euro Car Parts stock over
110,000 different part
numbers, more than any
of our competitors
Our experienced team of buyers and product managers is, quite simply,
the best in the business. They search the world to deliver the best in range,
value and quality for our customers. To maintain a consistent supply of
original quality parts we operate our own sourcing and shipping
operations in East Asia, and enjoy direct supply agreements with the
factories of the world’s leading brands.
We are the UK’s leading distributor of parts for cars and light commercial
vehicles. Over 110,000 stocked part numbers - more than any our
competitors - proves that we don’t just ‘cherry-pick’ a limited range of
popular, fast-movers. And, on the rare occasion that a part is not
available from stock, our Special Orders team is on hand to go that extra
mile for our customers.
We are famous for our bumper-to-bumper availability on parts for BMW,
Mercedes, Porsche and VW cars, after all it’s a proud part of our heritage.
This quest for breadth of range has carried over into our all-makes, Korean
and Japanese programmes where we have quickly established
ourselves as the supplier of choice.
Managing such a substantial inventory requires sophisticated systems,
and our passion for accuracy led us to develop our own, intelligent part
numbering system. From the part number alone our experienced Sales
Advisors can identify the product, the vehicle marque and the brand.
5
Better.
... brand quality and diversity: a major
factor in our success
You can be sure of ultimate product quality when you buy from Euro Car
Parts. We demand strict quality assurance procedures from our suppliers
to make certain that all products are safe and durable. We insist that they
have been manufactured and tested to the highest standards, to ensure
total customer satisfaction.
We enjoy outstanding partnerships with the world’s leading OEM
manufacturers to guarantee our position at the leading edge of
technological development. It’s part of our commitment to ensuring our
customers can service and repair the most modern vehicle systems.
6
... brand choice,
delivering profit
for our customers.
As well as everyday low prices on leading brand names, our
commitment to value and choice has seen us develop an extensive
range of high quality alternative brands exclusive to Euro Car Parts.
Significant price reductions mean that our garage customers can offer a
quality repair to owners of older vehicles when otherwise the work would
have been lost.
These parts are certified to be ‘parts of matching quality’ in line with the
requirements of EEC Commission Regulation 1400/2002. Every product is
backed by our no-nonsense money back guarantee and technical
support is always on hand via our own in-house product specialists or
technical representatives from our supplier partners.
Strategic Partners:
Fuel Injection Parts, Wiper Blades,
Batteries, Filtration, Electrical,
Lighting Components, Rotating
& Braking
New Cylinder Heads
Brake Pads, Discs, Hydraulics, Cables,
Sensors, Shoes, Calipers, Drums, Hoses,
Wheel Cylinders, Brake Cleaners &
Fluid, Wear Indicators
Clutch Kits, Shock Absorbers ,
Fan Couplings & Leaf Springs
Clutch Kits & DMF
Ignition Parts
Exhausts Systems
Filtration
™
Garage Tools
Ignition Parts
Shock Absorbers & Coil Springs
Engine Oils &
Consumables
Standard and
Performance Clutches
Japanese & Korean
Parts Range
Passenger Cars, LCV &
Motorcycle Batteries
Tensioners
Sports Suspension
Hydraulics
Water Pumps
Automotive Specialist Tools
Wheel Balancers, Tyre
Changers & Alignment
Systems
Turbo Chargers
Cabin Filters, Vibration Dampers
& Engine Seal Kits
Headlamps, Indicator
Lamps, Foglamps &
Rear Lamps
Performance Filters
Turbo Chargers
Steering Racks & Pumps
CV Joint Kits, Boot Kits &
Drive Shafts
Brake Pads, Brake
Discs, Brake Master
Cylinders, Calipers
& Wheel Cylinders
Diesel, Filtration, EMS &
Air Conditioning
Filters
Spark & Glow Plugs, EMS, Air
Conditioning, Cooling, Lambda
Sensors & Wiper Blades
Air Conditioning
Turbo Chargers
Commercial Cleaning
Equipment
Wiper Blades
Timing Belt Kits & Tensioner
Consumables
Brake Pads & Discs
Glow Plugs & Ignition
Ignition Coils
Specialist Workshop
Hand Tools
Heater Matrix, Radiators, Air
Conditioning & Consumables
Performance Air Filters
Headlamps, Indicator Lamps,
Foglamps & Rear Lamps
Engine Gaskets & Seals
Bearings, Tensioners,
Radiators & Electric Pumps
Drive Belts, Timing
Belts & Kits
Performance &
Standard Shock
Absorbers
Water Pumps
Spark Plugs & Lambda Sensors
Consumables, Greases,
Additives & Cleaning
Catalytic Converters DPF’s
Engine Oil & Lubricants
Exhaust & Catalytic
Converters
Shock Absorbers
Wheel Bearings & Tensioners
Clutch Kits
Tyre Consumables
Engine Valves
Coil & Leaf Springs
Radiators & Fans
Alternators & Starters
Steering & Suspension
Lighting & Mirrors
Wheel Bearings
Wheel Bearings, Tensioners
Streering Components, Timing
Chain & Water Pump Kits
Batteries
Lighting, Clutch Kits,
Cooling, Engine & Body
Electrical Components
Bulbs
Garage & Workshop Tools
Starters, Alternators, Lighting,
& Bulbs
Bulbs
Door Mirrors
Ignition Leads
Oil - Engine, Transmission,
Brake - Consumables,
Greases & Additives
Timing Belt Kits, Wheel
Bearings, Top Mounts,
Suspension & Drivetrain
Instrument Parts, Air Flow
Meters, Sensors & Switches
Lighting, Ignition &
Diesel Components
Fuel Pumps
Steering Racks & Pumps
EGR Valves & Thermostats
Filtration
Performance Exhausts
Emission Control & Fuel
Management
EGR Valves & Air Mass Sensors
Automotive Lubricants
Window Regulators
Consumables
Steering & Suspension, Drive
Shafts, CV Joints & CV Boot Kits
Lifting Equipment
Brake Pads & Brake Discs
Better.
... improved deals for our customers
through ATR membership
Euro Car Parts is an equal shareholder in the powerful ATR International
AG buying and marketing group. It is one of the most successful trade
co-operations in the world with representation across Europe, in the USA
and Africa. Annual sales are approaching €5 billion.
ATR provides partnership with the best parts distributors across the world,
strengthening our purchasing position and facilitating the exchange
of ideas and technologies to the benefit of our UK garage and
bodyshop customers. ATR shareholder members are represented by 66
worldwide trading firms headquartered in 36 countries.
ATR members also co-operate in the development of training, IT and
marketing programmes specifically for independent repairers.
ATR shareholder members are
represented by 66 worldwide
trading firms head quartered in
36 countries.
For more information on ATR International AG please visit www.ATR.de
11
Faster.
... unprecedented levels of logistical support translates
to even higher levels of customer service.
Our brand new National Distribution Centre is not the end of our journey;
it’s the beginning of a new one. Together with our network of Regional
Distribution Centres and the expanding branch network we will deliver
ever increasing ranges along with higher levels of availability, delivery
and customer service.
This brand new building has 400,000 sq.ft of floor space within a 20 acre
site including 250 car parking spaces. There is 12,000 sq.ft of office space
and a fully equipped training centre including a permanent, working
garage equipment display area. It is also home to our flagship retail store.
Located at junction 10 of the M42, and less than half a mile from a major
rail freight terminal, it is ideally situated to achieve maximum reach with
minimum journey times. The resulting reduction in emissions combined
with the very latest energy saving devices will deliver significant
environmental benefits.
The National Distribution Centre and eight strategically located Regional
Distribution Centres supply a 90 location branch network that stretches
from Glasgow to Plymouth and Belfast to Norwich. Across the country we
employ 2,600 team members and this will grow to 3,300 by the end of
2011.
Each branch is restocked overnight and receives up to six further
deliveries every day to satisfy urgent ‘vehicle off road’ requirements. Our
delivery fleet includes 1,000 vans and 300 motorcycles, which provide
speedy and reliable local deliveries irrespective of traffic conditions. As
more branches open we are committed to extending our on-demand
delivery service to more and more customers, with parts delivered within
30 minutes of order placement.
Our National Distribution Centre.
13
Branch Exterior.
Branch Warehouse.
Branch Counter.
Branch Delivery
Smarter.
The National Distribution Centre is powered by the very latest in
automated Location and Task Management Technology (LTMT) which
integrates seamlessly with our Global Forecasting & Supply Systems
(GFSS) to ensure the optimum mix of stock breadth and depth across
the country.
LTMT directs inbound pallets to the ideal rack location based upon
size, weight and usage and the system automatically replenishes pick
face locations based upon demands generated at Regional Hubs
and Branches.
Every second taken in order processing can make a huge difference
in the time taken to get parts to our customers. This is why we’ve invested
in the very latest, highly accurate wireless Radio Frequency
communications and voice activated systems.
Clear voice commands are transmitted to warehouse operatives who
crosscheck each location and product using barcode readers. The
intelligence built into the system makes sure that heavy items are picked
first to eliminate damage to lighter more fragile parts.
15
Beyond our National Distribution Centre, constant profiling of our stock
holding within Regional Hubs and our branch network means that we
maximise availability, eliminate waste and pass on cost savings to our
customers.
We have invested heavily into our own cataloguing system to make sure
that the right part is selected and delivered every time. The result is a
parts look up system which accurately drills down to the right part,
removing invalid choices and eliminating errors.
Having identified and picked the right part, GPS tracking of our delivery
fleet allows us to give precise delivery times, reroute for emergency
deliveries and constantly improve customer service.
Together.
...a great place to work, a better place to buy
People are our most valued asset. From our supplier partners to our team
members and customers, we recognise that people make the difference
between good and great. Our philosophy is simple: supply the right parts,
at the right time at everyday low prices and give friendly service and
technical advice that exceeds expectations.
We’ve turned away from the stereotypical Personnel or HR Department.
We employ a People Director and a team of People Developers who
locate and develop the talent needed to meet our growth objectives.
Euro Car Parts employs more than 2,600 team members, with a planned
increase to 3,300 during 2011. None of our People Team has a permanent
desk space, recognising the need for them to be continuously in and
amongst our people and potential people, looking for raw talent and
the stars of tomorrow. Their brief is clear; look for the right attitude and
aptitude with high levels of energy and enthusiasm. From here we invest
heavily in developing the right levels of technical competence required
to meet the needs of our customers.
Employee development and training is carried out by a range of
providers; we look for the best to fulfil a given need. We have fully
equipped training centres at our National Distribution Centre in
Tamworth, our Wembley head Office and in many of our larger branches.
Our own internal Training Team is backed by investment in specialist
external resource and we are grateful for the huge investment made in
training our people by our major supplier partners.
In Euro Car Parts, equal opportunity isn’t just a legislative obligation it’s a
way of life. We have a full range of career opportunities, both part time
and full time, from school leavers to mature recruits. Our multicultural
make-up is a major asset in developing our supply chain and we
challenge anyone to find more ethnic diversity in a major UK company.
But we all share that common philosophy: the right parts, at the right time
at everyday low prices, together with friendly service and technical
advice that exceed expectations.
16
Our Customers.
... trade, national and retail
Today, more than ever, people are looking for value in the goods and
services they buy. For Euro Car Parts, living up to and exceeding
customer expectations has become second nature. Independent
professional repairers remain our core customer base, and our reputation
for outstanding availability, service and value has seen dramatic growth
in the National Accounts sector. Increasingly, discerning car owners are
turning to Euro Car Parts for expert advice as well as quality products at
low prices.
We invest more in trade communication than any other aftermarket
parts supplier, independent or franchised. Our ‘Trade Only’ Star Offers
newsletter has achieved iconic status in the industry, with over 1.5 million
copies distributed annually. Our support for the independent sector
extends beyond the supply of parts, consumables and equipment; we
support industry bodies such the IAAF and we have made significant
contributions to the successful Right to Repair Campaign. We also
sponsor every major workshop award in the UK, including Top Technician,
CAT and MotorTrader Awards.
Our ability to develop innovative supply, cataloguing and central billing
solutions has also given us a competitive edge in the National Accounts
sector. We were privileged to win a national contract to supply
components and consumables to the RAC’s fleet of roadside patrols.
With over 2,000 patrol vehicles, the RAC needs fast supply of parts for any
vehicle so that urgent repairs can be carried out at the roadside.
Our Retail business is growing fast with the expansion of integral Stores at
virtually all of our branch locations. Mail order, Internet Order and Call
and Collect options have been developed to make shopping at Euro
Car Parts an easy and enjoyable experience.
19
Euro Garage Solutions.
...a one stop solution
We’re not just here for the easy things in life. We go beyond parts supply
to provide a complete one stop solution for professional repairers. A great
example of our commitment to making life simpler and more profitable
for our customers is clearly demonstrated by Euro Garage Solutions (EGS).
EGS offers a complete range of garage equipment, from hand tools to
complete MOT Automated Test Lanes. By partnering with the world’s
leading brands and offering an unrivalled installation and support service
we are rapidly becoming the supplier of choice for:
•
•
•
•
•
•
•
•
•
Air Conditioning Equipment
Compressors
Diagnostic Equipment
Emissions Analysers
Heating
Jacking Beams
Lifts
MOT & ATL
Wheel & Tyre Equipment
Through our technical support teams we’re able to supply data and
diagnostics to ensure that independent repairers can service and repair
the most modern vehicles.
21
AutoCrew.
... protecting the future for independent repairers
There is an increasing need to acquire new knowledge and skills to keep
up with the advances in new vehicle technology. At the same time
garages face a constant pressure from consumer and regulatory bodies
to ensure that high standards are achieved and maintained. There has
never been a more pressing need to deliver an effective independent
garage network concept that works. To this end, Euro Car Parts is
delighted to have been selected as the UK’s exclusive partner to Bosch
to deliver the AutoCrew Garage Programme.
AutoCrew will deliver the benefits and strengths of a national
network whilst protecting the local identity of the independent repairer.
AutoCrew Garages can expect:
•
•
•
•
•
•
•
•
•
Their own local identity supported by a national brand
A steady stream of quality service and repair work delivered to
their door
Technical expertise and training from Bosch
Commercial training
Prioritised parts supply
Comprehensive business support services
Garage management system
National and local marketing campaigns
Support in gaining and maintaining professional accreditation
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