Brookhaven_JulyAug_13 - Military Outreach for Service

W&I offline
News for employees -
Volume 4 Number 7
Inside this Issue
MOS raises funds for charity....2
Brookhaven Inventory Days.....2
Meet René Schwartzman..........3
EPIQ success in AM.................4
Patriot Award winner...............5
HALO winner spotlight...........5
A Day in the Life......................6
Durand works her plan.............7
New managers get FMS
training.....................................8
Reaching for the stars...............8
Milestones................................8
Brookhaven Campus
July/August 2013
Holtsville • Buffalo • Puerto Rico
Brookhaven Accounts Management
welcomes new leadership team
B
rookhaven
Accounts
Management recently announced selections
to the directorship’s
Senior Management
Leadership Team.
BAMC welcomes
Patty Gonzalez
Patty Gonzalez and
Selene Markowitz in
their new roles as operation managers and
looks forward to Lina Rosa’s move from the
Puerto Rico Call Site’s operations manager
position to BAMC P&A chief.
Patty began her career in 1983 as a
data transcriber and worked throughout
Submission Processing as a manager and
section chief. She was an analyst on the AM
P&A staff, and most recently, was an AM
department manager.
Patty looks forward to helping employees reach their potential in her new role as
operations manager. She says, “The aspect
of teaching, watching others grow and having employees reach their goals is a big part
of why I chose to be a manager.” Patty loves
to laugh and besides bringing her sense of
humor to the demanding position, she will
rely on her extensive knowledge of BAMC
to help the directorship achieve its goals.
Selene began her IRS career in 1985 in
the Accounting Service Center Control
File. Since 1987, she has worked in a variety of AM positions including Adjustments
tax examiner, toll-free customer service representative and lead. She has been in management for more than 13 years and held
the position of department manager for
Selene Markowitz
Lina Rosa
four years. She is a 2012 SMRP graduate.
Selene brings her lead by example philosophy to her new role. “I consistently strive
to exhibit integrity and sound judgment to
inspire my employees to achieve high performance,” she says. According to Selene,
one of the greatest benefits of being a leader
is being able to mentor and guide employees toward their career goals. “I am inspired
when my employees develop initiatives and
improvement strategies to enhance service
to our taxpayers.”
Lina Rosa has been with the IRS for 30
years. She began her career as a clerk in the
Collection Branch, which later transitioned
to ACS, and later became a contact representative. In 1989, she began her career in
management, and in 1995, she was selected
for a position in Accounts Management.
She has been an operations manager since
2010 and is moving from the Puerto Rico
Call Site AM Operation to head the P&A
Operation for BAMC.
Being from a remote site, Lina tells the
W&I offline she is excited to learn more about
See BAMC: on Page 5
MOS sponsors Brookhaven fundraiser to help deployed troops overseas
B
rookhaven Chapter of Military
Outreach for Service president
Maureen Higgins wanted to do
something different this year. For many
years, Brookhaven employees have been
sending care packages to troops and
family members deployed overseas.
Maureen found that a good portion of
the monies raised for these fundraisers
had to be used toward postage and handling fees — not where it was needed
— in the supplies that shipped in the
packages.
That is where the Jacob’s Light Foundation came in. Jacob’s Light is a local
charity that sends American deployed
military troops the necessities and comforts of home. Due to the huge support
the foundation receives from sponsors
and the U.S. post office, a bigger percentage of the money collected goes
toward the amenities shipped to the
troops rather than the fees.
Maureen decided to get a committee together and hold a silent auction,
where all the proceeds would go directly
to the charity. Several operations from
different business units throughout the
campus donated raffle baskets, with
various themes, for the auction. From
Summer Fun baskets to a basket filled
with gift cards for local eateries — even
Acting BAMC Director Charlotte Kieliszek (left) and Brookhaven Campus Compliance Operations Director Randy Swartz were both on hand to draw the raffle winners of the MOS Silent
Auction, a fundraiser coordinated by Brookhaven MOS chapter president Maureen Higgins.
a bicycle was up for grabs. Employees
could bid on something that interested
them. The auction lasted two weeks and
raised more than $4,200 for the charity.
Maureen said with all the tough
times lately, she could not be happier
with the response. “Campus employees
and management put that all aside and
still stepped up to help our troops once
again.”
Brookhaven Inventory Days aim to
reduce paper inventory
Beginning in May, Brookhaven
Accounts Management became part
of an enterprisewide effort to reduce
paper inventory. IMF Adjustments
paper-inventory sites rotated Inventory Days. Brookhaven referred to the
events as Blitz Days and used the opportunity to focus on closing taxpayer
write-in cases.
On a Brookhaven Blitz Day, the
call site directed all toll-free calls (except Practitioner Priority Services) to
other sites, and the managers designat-
2 W&I offline • July/August 2013
ed CSRs to work paper inventory. In
the five days held at BAMC alone, the
site reduced inventory by closing more
than 49,000 cases.
P&A Operations Manager Tommy
Nicolazzi saw how employees took
pride in the opportunity to reduce the
overall enterprise inventory. “We saw
with our results how our employees
made a concentrated effort to maximize their efficiency and service as
many of the taxpayers who wrote in to
have an issue resolved.”
According to Maureen, she could
not have done it without the support of
employees and management who gave
generously and the committee members,
Karen Esposito, Valerie Augello, Rachel
Farrell, Marjorie Felicciardi, Diana
Felix, Lesly Galloway, Ted Hollman,
Ernest Jackson, Margaret Lauer, Kathleen Ryan, Lesly Schaefer and Herman
Tumm, who helped.
W&I offline
News for employees -
Brookhaven Campus
If you have a news item or need a photo
for a news item, please contact the
Communications Office.
W&I offline
1040 Waverly Ave
Stop 980-A
Holtsville, NY 11742
631-654-6424
Communications Office
Danielle Dallara
Campus Directors
Charlotte Kieliszek (Acting AM)
Randy Swartz (CS)
Snapshot
of a
Leader: René Schwartzman
We asked Business Modernization Office Executive René Schwartzman to tell us a little about
herself and her thoughts on growing as a leader.
What are the responsibilities of your organization?
BMO is responsible for business
oversight and implementation of key
enterprise-wide information technology solutions. This includes modernization projects like CADE 2, Return
Review Program and Account Management Systems; while maintaining the
EFDS and IMF legacy systems. We
also implement re-engineered business
processes to improve the internal and
external effectiveness and efficiency of
the Service.
What are your tips for advancement –
within the IRS or in general?
These are simple actions that worked
for me, and I believe they can work
well for others, too.
1.Do the absolute best you can at
your current job. It’s good to have a
goal in mind, but you need balance.
A person should not be so focused
looking for their next job that they
lose focus on doing their best at
their current position.
2.If your performance is exceptional
in your current position, you will
be recognized for possible advancement opportunities. You won’t have
to seek out mentors; people will
naturally want to help you advance
to achieve your goals.
3.Be willing to take the assignment
that others don’t want. That might
be taking a detail on another shift
or stepping up to be an instructor.
Your willingness to do these types
of things may get you the positive
attention you desire. Sometimes it’s
about being in the right place at the
right time.
How do you sharpen your leadership skills?
I do the typical things; take training or
participate in workshops, read leadership books or articles. What helps me
most is mentoring. My own thinking
is sharpened. The questions I’m asked
press me to think and articulate my
leadership philosophies in fresh ways.
I always feel that I have learned more
than I have taught.
How do you determine or evaluate success?
Success is achieving something I didn’t
think I could. In 2008, I was asked
to take a position in an area in which
I felt ill-equipped to be successful. I
relied heavily on staff members and
colleagues to help me learn quickly and
navigate my way through a complex
and important project. Ultimately, I
felt comfortable in my new environment, and my team and I had great
success. Lesson learned — never underestimate yourself.
René Schwartz
man
Business Moder
nization Office
René’s Close-up
Born and Raised in: Clinton, Iowa
Family: Married, two daughters
Favorite vacation spot: Any place
with a beach.
Favorite movies: “Remember the
Titans.” The movie is about personal
victories, team victories and victories
over racism — all combined with
the victories won while embracing
change and finding conflict resolution and the consequences and hardships by not accepting it.
Hobbies: I love to cook.
Surprising fact about you: My first
real job was to detassel corn. It’s
hard work, but a “rite of passage” for
many Midwestern teens. The pride
and work ethic it instills in rural
youngsters, like me, benefits us for a
lifetime.
Prepare for natural disasters by safeguarding tax records
W
ith the start of hurricane season, the IRS encourages you
to safeguard yourself against
natural disasters by taking a few simple
steps.
Create a backup set of records
You should keep a backup set of
records, such as bank statements, tax
returns, insurance policies, etc., in a safe
place stored away from the original set.
Even if the original records are
provided only on paper, they can be
scanned into an electronic format and
then downloaded to a backup storage
device or burned to a CD or DVD.
Inventory your valuables
Take pictures or videotape the contents of your home, especially items of
higher value. The IRS has a disaster loss
workbook, Publication 584 that can help
you compile a room-by-room list of belongings. A photographic record can help
prove the market value of your items for
insurance and casualty loss claims.
Update emergency plans
You should review emergency plans annually. Personal situations change over
time, as do preparedness needs.
The IRS is ready to help
If disaster strikes, call the IRS Disaster
Hotline at 866-562-5227 to speak with a
specialist trained to handle disaster-related tax issues. For more information,
visit the Tax Relief in Disaster Situations
page on IRS.gov (http://www.irs.gov/
uac/Tax-Relief-in-Disaster-Situations).
W&I offline • July/August 2013 3
Building on success continues in Accounts Management
I
n Accounts Management, building on the success of improvement initiatives and prioritizing and implementing
new ones is a way of life. Whether big or small, improvements make a big impact considering the volume of phone
calls, paper correspondence and other work that comes
through AM each year.
During the 2013 filing season, AM employees answered
more than 14 million calls, closed 5.9 million IMF and BMF
correspondence cases and scanned more than 2 million documents.
Saving a few seconds here and there
quickly adds up, but how does AM do
this? That’s where the Excellence through
Productivity Improvement and Quality program steps in. We asked Paul
Wight, supervisory program analyst,
about the program to learn more.
Q. What is the EPIQ program?
A. AM’s Concept of Operations outlines the vision and provides a five-year roadmap for improving service to customers. EPIQ implements these improvements, ensuring that employees have the skills, knowledge
and tools they need to provide top-quality service.
Q. What are the goals of EPIQ?
A. EPIQ focuses on improving the tools, procedures and
training for AM employees and managers, while identifying
opportunities to deflect customer demand to lower cost delivery channels like telephone automation and IRS.gov.
Q. How is EPIQ making a difference in Accounts Management?
A. EPIQ is making a difference in several ways, for example:
• The Visual Management and Transfer PIN initiatives are
decreasing average handle time, influencing both customer and employee satisfaction, positively.
• Employee training imThe Accounts
provements like the simuManagement Vision:
lated training exercises
To provide customers with
and changes to Continueasy and timely access to
ing Professional Educaaccurate
and user-friendly
tion increase employee
tax law and account
satisfaction.
services delivered through
• The IMF Adjustments
operational efficient,
Screener Process reduces
multi-channel contact
response time for taxpayer
centers.
correspondence, increasing customer satisfaction
and improving business results.
Q. How do you determine EPIQ’s success?
A. We focus on improving service to customers. At the same
time, we’re really interested in employee and manager feedback to hear how EPIQ initiatives are working. Not all the
feedback has been positive. Nevertheless, we want to hear not
only about what’s working, but also what’s not. We’re in this
together, so it’s only through feedback that we can improve.
Q. What has been your most rewarding EPIQ accomplishment?
A. EPIQ is all about providing AM employees and managers with tools to accomplish IRS’s mission of providing
top-quality service to America’s taxpayers. When we receive
feedback that EPIQ has made a positive difference for our
employees and managers, such as the development of the
AM SERP Portals — it really makes our day.
Q. What is in the future for EPIQ?
A. EPIQ is looking at the overall approach to customer
demand and a comprehensive strategy to address it. For
example, we are analyzing our oral authority procedures and
identifying opportunities to streamline procedural guidelines, wherever possible.
Stay compliant with employee tax obligations
Although the 2013 filing season is over, you can still
educate and remind yourself about important tax compliance obligations. There is a wealth of information available
not only on the Employee Tax Compliance website (http://
hco.web.irs.gov/ETC/index.html), but also with two new
resources that are available.
One is a handy quick-reference brochure (Doc. 13088,
Your Employee Tax Compliance Responsibilities) that
details tax compliance responsibilities, how IRS identifies
potential employee tax non-compliance and the potential
consequences of not meeting tax compliance responsibilities.
The brochure also provides general guidance about how you
can help yourself.
4 W&I offline • July/August 2013
The second is a 33-minute
Centra Employee Tax Compliance
course (#53469) that can be accessed via ELMS. The video concisely explains the importance of staying tax compliant and all it entails. By the end
of the session, you will know your ETC responsibilities, how
you can avoid or minimize tax problems and what to do if
you discover you have a tax problem.
If you have any questions about how to complete your
income tax return, check the 1040 Central website (http://
win.web.irs.gov/taxtime/1040Central.htm), www.irs.gov,
call the toll-free IRS number (1-800-829-1040) or consult a
professional tax preparer.
Brookhaven ACS manager honored with Patriot Award
A
CS front-line manager Ingrid Allgaier was honored
with an Employer Support of the Guard and Reserve
Patriot Award. ACS employee
and United States Coast Guard
reservist Carl Licitra, nominated
Ingrid for this award.
The Patriot Award recognizes
individual supervisors — who
are nominated by an employee
serving in the National Guard
or Reserves — for their support provided directly to the
nominating service member.
The award reflects the efforts
made to support Citizen Warriors through a wide range of
measures, including flexible
schedules and approved leave —
if needed.
Ingrid Allgaier was nominated by her employee, Carl Licitra, for
the Patriot Award, an award that recognizes supervisors for their
support and guidance of employees who serve in the National
Guard or Reserves.
BAMC spotlights servant leadership
with HALO Awards
As part of their WILL Servant Leadership Lessons, students from last year’s
Brookhaven Accounts Management
class created the Helping And Leading
Others Awards as a way to recognize
employees who embody the values of
servant leadership. They continued with
the honor this year by awarding six employees who showed a true motivation
to serve others.
In this special series, BAMC will
spotlight a HALO winner monthly in
the Brookhaven W&I offline. This month
features Kathy Kaziun, a Quality Team
tax analyst.
In Kathy’s nomination, she is described as a positive person who is
generous with her time and knowledge.
“She is willing to go the extra mile for
the good of her fellow workers, managers, BAMC and the enterprise, as a
whole.” This dedication was apparent
while she worked to deliver the Injured
Spouse training. She used her expertise
and prior injured spouse training experi-
ence to adapt the
training module
within the framework of the new
headquarters
Learning and
Education newKathy Kaziun
hire Injured Spouse
curriculum. She
then delivered a train-the-trainer class
to BAMC instructors who, in turn, successfully delivered the training to 110
new hires. She made herself available
throughout the entire process. Daily, she
prepared a rollup of reviews and provided valuable feedback to the training
teams and management throughout the
entire review process.
Kathy is the go-to person for technical advice. According to her nomination, she never looks for a reward. She
just likes to help and is passionate about
her job. She is a leader among her peers
and mentor to all — something that
servant leadership is all about.
Ingrid’s efforts helped
reduce the concerns that Carl
and his family had about his
leave, pay and benefits regarding his military service. She
provided him with information and guidance related to
the IRS policies on military
leave. She also diligently
completed all the Office of
Personnel Management mandatory paperwork.
According to Carl, “It was
with great pleasure that I
nominated my supervisor for
the ESGR Patriot Award. It
is great to be a part of ACS
Team 306!”
The ESGR presented
Ingrid with a certificate of
recognition for the award.
BAMC: New
leadership
selected
Continued from Page 1
how work is conducted in a campus
environment and experience the
balancing of the telephone and
paper programs. She will rely on
her strong communication skills to
guide her in her new role. “Open
and honest feedback is an important
factor as well as accepting feedback
constructively and implementing
suggestions and recommendations
accordingly,” she says.
Acting BAMC Director Charlotte Kieliszek looks forward to
Patty, Selene and Lina taking on
their new leadership roles. “They
bring a wonderful balance of knowledge and fresh perspective to the
senior leadership team. We welcome
them,” she says.
W&I offline • July/August 2013 5
S
enior tax analyst Stan
Hazelgrove is the liaison
A Day in the Life ...
between Accounts Management and the Business PerStan Hazelgrove
formance Lab group in Return
Senior Tax Analyst, RICS
Integrity and Correspondence
Services. He has been with the
IRS 29 years and joined RICS
through a recent business reorganizaselect a return with a potion.
tential identity theft issue,
The partnership between AM and
the IRS sends the taxpayer a letter. The
RICS is vital because the customer
taxpayer may attempt to authenticate
service and revenue protection the orga- their identity and provide proof they
nizations provide, respectively, go a long filed the return in question. They can
way toward offering affected taxpayers a do this through an IRS Web application
little peace-of-mind and faster account
or by calling the IRS using a dedicated
resolutions. “My main goal is to protect toll-free line where they may be able to
the revenue from going out the door on speak directly with a customer service
non-compliant or identity theft returns
representative in AM.
while minimizing the impact on innoStan reviews the filtered results and
cent taxpayers,” said Stan.
looks for improvement opportunities
Coming from an AM background,
and ways to identify new schemes. He
Stan understands both sides of the proshares his findings, including trends,
cess. He works closely with other RICS
with the RICS teams and AM.
employees who develop models and
“I always knew there were identity
filters to detect potential identity theft
theft return issues, but I didn’t underschemes. When these models and filters stand the magnitude. Being a part of
the RICS organization has
opened my eyes to the hard
work the IRS does, and
RICS has a very important
role in that process,” he
explained. “Every day is a
new challenge as we look
for more opportunities to
improve our identity theft
processes while at the same
time help to move and process returns
quickly for legitimate taxpayers.”
Stan’s favorite part of his job is that
it’s challenging, exciting and ever-changing. “It’s a great feeling to know that in
the current financial climate our nation
faces, we have the opportunity to protect resources efficiently and effectively
while being good stewards.
“My reward is two-fold — I have the
satisfaction of protecting revenue and
the satisfaction of knowing that we’ve
done all we can to protect taxpayers.”
Read about other positions we’ve
featured in the A Day in the Life series
by visiting http://win.web.irs.gov/offlines/wi_offline_ADITL.htm.
Get ready for the Affordable Care Act
T
he IRS has a limited role right now
regarding the Affordable Care Act
health care law. While the Department of Health and Human Services
has the lead on all ACA health insurance and health care policy provisions,
the IRS administers the tax provisions
that are part of the law.
Some of these tax provisions are in effect now and more tax law provisions —
especially those relating to the purchase
of health insurance coverage — will go
into effect in 2014 and 2015.
Online Resources
The Affordable Care Act, or Healthcare Law, adds new health insurance
coverage and financial assistance options for individuals and families. The
new IRS flyer, Healthcare Law Online
Resources (Pub 5093), lists internet
resources available from our federal
agency partners including the Department of Health and Human Services,
the Department of Labor and the Small
6 W&I offline • July/August 2013
Business Administration.
IRS.gov and HealthCare.gov recently
launched new ACA Web pages.
HealthCare.gov explains how the
Health Insurance Marketplace will
work, what choices individuals will
have, and how to get ready. Marketplace
open enrollment begins Oct. 1, 2013
and runs through March 31, 2014.
HealthCare.gov has comprehensive
Marketplace information.
IRS administers the tax law provisions of ACA. The IRS.gov/aca Web
page explains the tax benefits and
responsibilities for individuals, families
and employers. It also has information
about how the health insurance choices
you make may affect the tax return you
file in 2015.
Outreach and Education
The ACA Office is responsible for
reviewing all ACA content and products. The ACA speaker’s cadre will manage stakeholder outreach and education
requests related to ACA tax law implementation during the 2013 Marketplace
pre-enrollment and enrollment period.
The ACA cadre includes speakers from
each business unit.
The IRS Nationwide Tax Forum is
featuring separate ACA sessions about
health care-related tax provisions for
individuals and businesses. The sessions
are providing details about provisions
that may affect taxpayers in 2013 and a
preview of 2014.
The ACA Office is currently developing an ACA awareness module
— including key acronyms — for
customer-facing relationship managers
and employees.
Tell your family or friends to visit
Healthcare.gov to learn about obtaining
health care coverage or financial assistance to purchase coverage.
For the latest information about ACA
tax provisions, visit www.irs.gov/aca.
Karen Durand plans her work and
works her plan
P
lanning is key to achieving
your goals says W&I SPEC
supervisory tax consultant
Karen Durand. “Developing a
Career Development Plan through
the Leadership Succession Review ...
created a path for me to get where I
wanted to go,” she says. “It outlined
all the things that I need to accomKaren Durand
plish; participate on a team, read
self-development books and become
familiar with various critical work processes.” Karen’s favorite
aspect of the Career Learning Plan is that you can build on it
and track your accomplishments.
“I love leadership because of the opportunity I get to help
develop others. Everyone needs someone to take interest in
their career and provide guidance in facilitating their development. Many people helped me, and they continue to do so.”
Karen began her IRS career as a student intern in 1980.
She has since worked as a revenue agent, a quality reviewer on
several teams, been detailed to various positions and became a
supervisory RA in 1991. She also served as an EEO counselor
for six years. “This was an exceptional experience, because I
learned a lot about the Service and the importance of networking with upper-management and executives.” Due to her
performance in this position, she received the Commissioner’s
Outstanding Employee Award for EEO & Diversity.
In 2001, she accepted an analyst position, but soon missed
being in a leadership role and the opportunity to facilitate
the careers of others. “I freely admit that I didn’t think that
I needed to apply to any program,” Karen shared with a
smile. “I already had 10 years of management experience.”
But, mentors encouraged her to apply to the Senior Manager
Readiness Program through LSR. “This was not an easy feat,”
she quipped. “But, the 3rd time was a charm!”
Karen offers a few of the lessons she learned through her
career planning process:
• Be open to the opportunities presented to you.
• Take advantage of all training offered — technical, certified
instructor, recruitment, workshops, management and leadership training, etc.
• Take the chance, even if you are uncertain.
• Don’t be discouraged by a process. Sometimes,
it takes longer than you expect.
She highly recommends reading For Your Improvement – A Guide for Development and Coaching.
For more information about career planning, visit the
Leadership Development and Succession Planning website
(http://win.web.irs.gov/LDSP/LDSP.htm).
It’s time for your 2013 Mandatory Briefings
T
o get started with your Mandatory Briefings, go to ELMS
(https://elms.web.irs.gov) and log in. Review your To Do
list to find the briefings assigned to you. There are more
“testing out” options this year that may save you some time
when completing the briefings. Don’t delay. Get your briefings
done today!
Note: W&I Submission Processing (campus) employees
will take their briefings between January and May 2014.
Mandatory Briefings Wordsearch
Mandatory Briefings are coming. How many of the
briefing-related terms can you find? For more information on Mandatory Briefings, visit http://e-learning.
web.irs.gov/Briefings/index.html.
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W&I offline • July/August 2013 7
Compliance
Dorothy Mirro: Thank you for
your assistance. You were very
prompt and thorough.
Stephen Cohen: Thank you
for the incredibly excellent
service you provided to me.
The process of my offer-incompromise was pleasant
because of you.
Reaching
for the
stars
Nejla Moore: You are
an asset to the IRS customer service group.
Julie Stieler: I appreciated the way you
provided me service. You were pleasant,
polite and knowledgeable.
Carmen Sandoval: You
provided a detailed
explanation to my
inquiry in a courteous
manner. You are an
asset to the Agency.
Louis Calderone: You are an excellent
customer service representative who
went the extra mile to help satisfy my
inquiry.
Laurie Mindel-Murtagh: I’ve called several
times, and no one was
able to assist me until
I reached you.
Emily Frevele: You are
not only always pleasant
and cordial in your conduct,
but also very well prepared
with the details of my case
Complimentary letters Wanda Oquendo: You
whenever I called. You have
provided excellent serto employees vice
an extensive knowledge of
in a clear manner. I
IRS code and regulations,
was very satisfied with your work.
and were never at a loss when it came
Aurora Rutzen: I am very appreciative
to knowing what documentation was
of your excellent work. You were kind
required in support of my specific offerand professional throughout my call.
in-compromise.
Gary Style: You saved me time. You
Accounts Management
were logical and well organized.
Heather Senior: Thank you for resolvRosa Nater: I was very satisfied with the
ing my issue in an easygoing manner
responses you provided to my inquiry.
that did not make me feel stupid.
New managers get FMS training
Russell Zambito: You were so professional and your customer service skills
are great.
Chris Cockbill: You were patient and
cooperative, and you treated me with
respect.
30 Years of Service
Patricia Gonzalez, Helen Keane,
Rachel McCarthy, Frederick Shear,
Mary Szurko
25 Years of Service
Diane Arrigo, Madelene Basile,
Lisa Doran, Diane Cuomo, Eileen
Falco, Dawn Gould, Mary Hale,
Stephanie Hanauer, Andrea Hank,
Michael Harrington, Angela Leonard, Regina Marchesano, Jeanette
McKay, Thomas Meehan, Sally
Molina, Gloria Muller, Phyllis
Nardella, Rennie Ormandy, Barry
Staebell, Cathy Steketee, Patricia
Stout, Patricia Vignera
20 Years of Service
Francine Ciota, Giorgina Gallagher, Richard Kuchta Jr., Robert Lee,
Deborah Novelli, Joseph Panzella,
Veronica Sanchez
15 Year of Service
The Brookhaven Campus recently held a Fundamental Management Skills class. FMS
is a blend of training designed to equip new managers with the knowledge and skills
needed to timely and correctly perform the transactional and administrative procedures
necessary to maintain a productive and engaged work team.
8 W&I offline • July/August 2013
Ramon Carpena, Deborah DelValle, Jill Dunham, Margaret
Fried, Josephine Guerra, Robert
Hartfield, Natalie Manuella, Allen
Moriarty, Andrea Walek, Sheenu
Varghese
If we missed your milestone, let
us know.
Document 11764F (Rev. 7-2013) Catalog Number 54328Z Department of the Treasury Internal Revenue Service publish.no.irs.gov