Jeff Lees Chair of the Port Hope Police Services Board The

Transcription

October 11, 2009
Jeff Lees
Chair of the Port Hope Police Services Board
The Municipality of Port Hope/Police Services Board
56 Queen Street South
Port Hope, Ontario L1A 3Z9
Subject:
Communications & Information Technology Review
Westin Project Number – 30205
Final Report
Dear Mr. Lees:
Westin Engineering, Inc. is pleased to submit the final report of the Communications & Information
Technology (IT) Review of the Port Hope Police Services Board (PHPSB).
As the PHPSB embarks on delivering and implementing its 2009-2011 Business Plan, there are a number
of recommendations for the Board’s consideration. These recommendations have been developed with
input and comments from PHPS staff during the review. The review included a complete inventory and
condition assessment of the communications and IT assets, a life cycle analysis of these assets, and a
review of the current frontline officer’s work flow or business process.
As with the responsible management of any asset, the challenges faced today cannot be addressed
through a one-time fix, but rather through a sustained commitment. The era of simply purchasing and
operating IT assets no longer exists. The practice of “run-to-failure” is no longer acceptable for today’s
critical operations and service delivery. Today’s organizations must manage their Communications and IT
assets more proactively, as they are stewards of these assets and are entrusted by the public to do so.
The life cycle of technology assets is dynamic, and varies not only with the age of the equipment itself,
but is also impacted by the ways they interact with other systems. Moving forward, it is important that all
levels of the organization are engaged in defining the appropriate practices of life cycle management, and
that the tools and systems are available to support this vital business practice.
As technology ages and/or is replaced with newer, more sophisticated technology, the need to manage
communications and information technology assets becomes even more critical. Good business
practices start with knowledge of the equipment and systems, their uses and applications, and how they
facilitate service delivery.
Westin deeply appreciates the opportunity to work with you on the review of your Communications and
Information Technology. We hope to continue to support the PHPSB and the Municipality of Port Hope,
and look forward to future opportunities to work together.
Sincerely,
Mr. Jason Glaskin-Clay
Engineering Practice Manager, Toronto
(416) 453-9096
Communications & IT Review
PHPS Board – Project No.30205
October 11, 2009
Table of Contents
List of Tables ..................................................................................................................................................ii List of Figures .................................................................................................................................................ii Definitions/Abbreviations............................................................................................................................... iii 1. Introduction .......................................................................................................................................... 1 2. Overall Recommendations .................................................................................................................. 1 3. Background ......................................................................................................................................... 3 3.1 Port Hope Police Services................................................................................................................... 3 3.2 Approach and Methodology ................................................................................................................ 3 3.3 Software and Databases ..................................................................................................................... 4 3.4 Existing Network .................................................................................................................................. 5 3.5 Existing Phone System ....................................................................................................................... 6 4. Capital Replacement Budget............................................................................................................... 7 4.1 Communications and IT Asset Replacement Budget ......................................................................... 7 5. Capital Improvement Projects and Budget........................................................................................ 13 5.1 Area Uninterruptible Power Supply (UPS) ........................................................................................ 13 5.2 Server Backup Procedures ............................................................................................................... 14 5.3 Physical Security and Air Conditioning ............................................................................................. 14 5.4 Cable Management ........................................................................................................................... 15 5.5 Availability and Redundancy ............................................................................................................. 17 5.6 Radio Network ................................................................................................................................... 19 5.7 Interview Room Video ....................................................................................................................... 21 5.8 GPS Tracking Devices ...................................................................................................................... 22 5.9 Time-Saving Strategies ..................................................................................................................... 22 5.9.1 Dispatch Centre........................................................................................................................... 22 5.9.2 Mobile Communications .............................................................................................................. 24 5.10 Preventative Maintenance........................................................................................................... 25 5.11 Hardware Replacement and Procurement.................................................................................. 26 5.12 Timing.......................................................................................................................................... 27 6. Capacity to Share Electronic Information .......................................................................................... 27 7. Training.............................................................................................................................................. 27 8. Total Capital Costs (2010-2019) ....................................................................................................... 28 9. Conclusion ......................................................................................................................................... 30 Communications & IT Review
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List of Tables
TABLE 1: REPLACEMENT BUDGET 2010‐2019 ............................................................................................................... 7 TABLE 2: ASSETS IDENTIFIED IN THE SHORT‐TERM CAPITAL REPLACEMENT BUDGET ................................................. 8 TABLE 3: ASSETS IDENTIFIED IN THE LONG‐TERM CAPITAL REPLACEMENT BUDGET ................................................ 10 TABLE 4: AREA UPS COSTING ...................................................................................................................................... 14 TABLE 5: NEW SERVER CABINET COSTING .................................................................................................................. 15 TABLE 6: HORIZONTAL CABLE COSTING ..................................................................................................................... 17 TABLE 7: MINIMUM AVAILABILITY REQUIREMENTS ................................................................................................... 17 TABLE 8: CORE SWITCH COSTING ............................................................................................................................... 19 TABLE 9: RADIO SYSTEM IMPROVEMENTS COSTING ................................................................................................. 20 TABLE 10: NETWORKED INTERVIEW ROOM VIDEO SYSTEM COSTING ....................................................................... 21 TABLE 11: GPS TRACKING DEVICE HARDWARE........................................................................................................... 22 TABLE 12: GPS TRACKING DEVICE SERVICE FEES ........................................................................................................ 22 TABLE 13: MOBILE COMMUNICATIONS HARDWARE ................................................................................................. 24 TABLE 14: MOBILE COMMUNICATIONS SERVICE FEES ............................................................................................... 25 TABLE 15: RECOMMENDED MAINTENANCE TASKS .................................................................................................... 25 TABLE 16: ANNUAL MAINTENANCE COSTING (2010) ................................................................................................. 25 TABLE 17: PROPOSED SCHEDULE OF PROJECT UPGRADES ......................................................................................... 27 TABLE 18: TRAINING COSTS ........................................................................................................................................ 28 TABLE 19: AGGREGATE TOTAL OF COSTS ................................................................................................................... 28 List of Figures
FIGURE 1: SERVICE AREA OF PHPS ................................................................................................................................ 3 FIGURE 2: CURRENT PORT HOPE POLICE SERVICES BOARD NETWORK ARCHITECTURE .............................................. 5 FIGURE 3: TELEPHONE SYSTEM .................................................................................................................................... 6 FIGURE 4: SMALL UPS IN SERVER ROOM .................................................................................................................... 13 FIGURE 5: CURRENT UNLOCKED SERVER ROOM AND SERVER CABINET WITH NO SIDE PANELS ............................... 15 FIGURE 6: TIA‐568 STRUCTURED CABLING SYSTEM ................................................................................................... 16 FIGURE 7: PROPOSED PORT HOPE POLICE SERVICES BOARD NETWORK ARCHITECTURE .......................................... 18 FIGURE 8: UNSECURED RADIO TOWER RADIO ........................................................................................................... 20 FIGURE 9: UNPROTECTED RADIO TOWER TRANSMISSION CABLE.............................................................................. 20 FIGURE 10: INTERVIEW ROOM VIDEO RECORDER IN HALLWAY ................................................................................ 21 Communications & IT Review
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Definitions/Abbreviations
ACIIS
Automated Criminal Intelligence Information System
BI
Business Intelligence
CAD
Computer-Aided Dispatch
COTS
Commercial-off-the-shelf
CPIC
Canadian Police Information Centre
ESL
Expected Service Life
IT
Information Technology
KVM
Keyboard, Video, Mouse
LAN
Local Area Network
Level 1 Call
Requires immediate response (crime in progress, perpetrator at the scene)
Level 2 Call
Requires immediate response (serious offence, perpetrator has left the scene)
Level 3 Call
Requires high level of investigation but does not require emergency response
(serious offence, reported after the fact)
Level 4 Call
Response based on officer availability – (minor offence, not in progress)
MCM
Major Case Management system
OPP
Ontario Provincial Police
OPTIC
Ontario Police Technology Information Cooperative
PDA
Personal Digital Assistant
PHPS
Port Hope Police Services
PHPSB
Port Hope Police Services Board
PIP
Police Information Portal
SOR
Sex/Criminal Offender Registry
UPS
Uninterruptible Power Supply
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October 11, 2009
1. Introduction
Westin Engineering, Inc. (Westin) was retained by the Port Hope Police Services Board (PHPSB) to
complete a Communications and Information Technology (IT) Review of the equipment and systems used
by the organization. PHPSB recognizes as technology ages, becomes redundant, and/or is replaced with
newer, more sophisticated technology, the need to manage communications and information technology
assets becomes even more critical. Good business practices start with knowing what equipment and
systems are in place, how they are used, and how they facilitate business practices.
This report reviews and summarizes the equipment and systems used by the PHPS, and takes a life
cycle approach and analysis to manage the replacement schedule of these assets. In addition, the report
provides recommendations for communication and IT improvement projects, based on our findings during
the onsite field investigations and our firm understanding of Industry Best Practices. The findings and
recommendations may eventually be incorporated into the PHPSB budgeting process.
This report also summarizes the communications and information technology requirements for the short(1-to-5 year) and long-term (6-to-10 year) Capital and Operating & Maintenance Budgets.
2. Overall Recommendations
The PHPS staff is knowledgeable and understands its Communications and Information Technologyrelated assets. The PHPSB should continue to focus on improving its customer service by “managing for
value,” i.e., doing the right things, the right way, in areas of asset and contract management; desktop and
mobile computing; network management; radio infrastructure management; data centre and storage
management; enterprise portfolio and project management; implementation and integration of enterprise
application solutions; and security management, while moving toward best practice in information
technology governance.
As the PHPSB implements its 2009-2011 Business Plan, the following general recommendations, offered
in addition to the specific projects identified later in the report, should be incorporated into the overall work
plan:
•
Designate in the Short- and Long-Term Capital Budgets, $101, 209 and $118,155 respectively, for
the replacement of existing Communications and IT assets
•
Designate $269,940 for capital improvement projects as outlined in this report.
•
Designate $43,746 for capital improvement projects service charges as outlined in this report.
•
Designate $16,000 for staff training as outlined in this report.
•
Designate $350,000 for RMS software as outlined in this report.
•
Designate $197,179 for preventative maintenance as outlined in this report.
•
Designate $378,309 for telecommunications service provider charges as outlined in this report.
•
Designate a grand total of $1,508,358 for Short- and Long-Term Asset Replacement Costs,
Capital Improvement Projects Costs, Capital Improvement Projects Service Charges, Training,
RMS Software Costs, Preventative Maintenance Costs and Telecommunication Service Provider
Charges (from 2010 through 2019, inclusive)
•
Review all policies and procedures, update them, and post them in electronic format, on the
PHPS intranet
•
Develop Communications and IT equipment standards to facilitate the future procurement or
lease of technology assets
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October 11, 2009
•
Continue to deliver on planned and scheduled software releases through OPTIC and CPIC.
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October 11, 2009
3. Background
3.1
Port Hope Police Services
Port Hope Police Service provides coverage to the area bounded in the north by Highway 401 and to the
south by Lake Ontario, and in the east by Hamilton Road and in the west by Toronto Road. Port Hope is
a hybrid police municipality with the PHPS responsible for Ward One, and with the Ontario Provincial
Police, Northumberland detachment, responsible for Ward Two. This review was therefore limited to
Ward One.
PHPS are responsible
following core services:
for
providing
•
crime prevention & education
•
emergency response
•
investigation
•
victim assistance
•
law enforcement
•
counter-terrorism.
the
Figure 1: Service Area of PHPS
The PHPS employs 25 sworn police officers.
This number includes the Chief of Police,
Deputy Chief, 3 sergeants, 18 patrol officers, 1 community services officer, 1 media relations/property
stores officer, and 1 part-time escort/court security officer. There are 21 civilians who provide support
services such as communicators (9), clerical (2), parking By-Law enforcement (2) and freedom of
information (6).
The PHPS headquarters is located at 230 Walton Street and houses the communications center. Civilian
communicator volunteers are responsible for dispatching the police and local fire department, as well as
the Port Hope Public Works-Animal Control and a large number of township fire departments.
Typically, a shift consists of three (3) officers on patrol and one (1) shift supervisor, each assigned a
vehicle. Officers remain in contact with the dispatch centre either by two-way radio or cellular phone. As
the patrolling area, Ward One, is small, no officer is more than five (5) minutes away from the station.
Most, if not all, paperwork is completed at the station.
3.2
Approach and Methodology
A complete life cycle assessment of existing technology infrastructure was completed. The project
commenced with a kick-off meeting where the scope of work and deliverables when confirmed with the
PHPSB members. A Microsoft Access asset database was constructed for the inventory and assessment
of the hardware/software and network infrastructure. During the onsite field investigations, our team
reviewed the current communications and IT hardware/software installations and identified areas of
improvement based on our extensive experience, Industry Best Practices and regulatory requirements.
All improvement projects have been included in the proposed capital budgets. The review also took into
account the current and future functional business requirements and attempted to identify areas of
frontline work flow improvement through a series of workshops.
Westin has developed short- (1-5 year) and long-term (6-10 year) budgets for the PHPSB. These
budgets provide a strategic approach to the investment in information technology and related
infrastructure.
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October 11, 2009
3.3
Software and Databases
The PHPS relies on its investment in information technology and telecommunication resources to deliver
a variety of services from frontline policing and specialized investigations, through to the many vital
administrative support functions. To a large degree today, information technology is a cornerstone in
policing operations and business processes and is critical to fulfilling the vision of the PHPS.
Communications and Information Technology is shaped in response to the needs of communities and
citizens, frontline personnel, investigative staff, and PHPS policing partners. Technology at the PHPS is
mainly driven by the Ontario Police Technology Information Cooperative (OPTIC) and by the Canadian
Police Information Centre (CPIC).
OPTIC includes 8,287 officers: 2,894 from 43 municipal police agencies in Ontario and 5,393 from the
Ontario Provincial Police (OPP), all sharing a single Niche RMS installation. OPTIC is the largest datasharing cooperative in North America. Secure electronic identification and authentication of all personnel
requesting criminal information and the secure conveyance of information over any network are required.
Niche RMS is a commercial-off-the-shelf (COTS) records management system that provides a state-ofthe-art automated system and data network. This application was chosen because of its multi-agency,
multi-jurisdictional, full-function capabilities, as well as ease of use and flexibility. The software is
provided by OPTIC at a reported cost of $1,000 per year per user; at 35 users, the annual cost is
$35,000. The cost of the server and operating system is and will continue to be the responsibility of the
PHPSB.
PHPS dispatch is currently using Intergraph’s Computer-Aided Dispatch (CAD) system to provide
dispatch operators with the tools they need to field calls, create and update incidents, and manage the
officers on duty by providing real-time interaction of crucial data. Combined with historical and local
searches, operators are ensured the right information is available when making urgent decisions with the
CAD System.
Most workstations/terminals allow officers access to highly restricted databases, such as those
maintained by CPIC, Niche Records Management, InfoPol, Sex/Criminal Offender Registry (SOR), Major
Case Management System (MCM), and Automated Criminal Intelligence Information System (ACIIS).
The Operating System used on all machines is Windows XP;Norton antivirus enterprise edition is
included. Currently, PHPS receive third-party support from MicroAge, a technical support team that
ensures the overall system remains efficient and secure.
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October 11, 2009
3.4
Existing Network
The current IT network consists of 17 workstations, 8 servers, and 5 laptops. Four new blackberries have
been added in the last year. Almost every workstation has its own dedicated printer. In a few cases,
workstations share a networked printer.
Internet and e-mail access is provided by Bell Canada through a dedicated Cisco 877 DSL Router. A
firewall has been put in place between the Bell router and the LAN to monitor and prevent unauthorized
access. There are two 24-port switches on the LAN off the firewall. One of the switches is connected to
the firewall, with the second switch connected to the first switch. The first switch uses 15 of 24 ports, and
the second switch uses 23 of 24 ports. The police services servers and workstation are connected to
these two switches. There is a third ACIIS 16-port switch off the firewall for the ACIIS server. The ACIIS
switch also has an outside connection to the government network though a Telus router. The Telus router
has an analogue modem connected to it for remote dial-up maintenance access.
The firewall is managed and maintained by MicroAge. MicroAge provides maintenance once a week and
ensures the integrity of the firewall.
Figure 2: Current Port Hope Police Services Board Network Architecture
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October 11, 2009
3.5
Existing Phone System
The current phone system consists of a Nortel Norstar Modular ICS, two (2) fibre trunk modules (M12X0)
with four (4) analog line cartridges and a call pilot 100 for voicemail. All components are still being
produced and sold by Nortel with no plans for discontinuing the product line. Nortel has been selling the
Norstar Modular ICS unit since 1994 and it is still one of their best-selling units.
There are currently 16 phone lines in use with available space for an additional 8 lines. For each
additional 4 lines a new analog line cartridge (model NT7B75GA-93) would need to be procured at an
estimated cost of $200. Each additional phone line would require activation and a Bell service fee of
approximately $40 per month.
The system presently accommodates 40 voicemail boxes. All police staff have their own dedicated
voicemail box, 32 are in use as of today. The telephone system is capable of redirecting calls to specific
phones located in the police department. For phones dedicated to individual staff members, the phone
has been configured such that they can access their voicemail directly through their assigned phone.
The Norstar system is currently on its own individual UPS. If there were a power failure the phone system
would remain operational until the standby generator is up and running. The recommendation is to put
the phone system on the Area UPS which is proposed in section 6.1.
Figure 3: Telephone System
There are currently 4 Blackberries and 5 cell phones. The cell phones are shared amongst on-duty
officers with one cell phone dedicated to dispatch.
PHPS has recently changed its cell phone plan with Bell Mobility. At the time this report was written, the
police department had yet to receive their first cell phone bill. As a result, an analysis of the
appropriateness of the cell phone plan could not be performed. Since monthly fees were not available,
through consultation with PHPS it was decided to use an annual cost of $8000. PHPS should review its
bills on a monthly basis to determine whether there is a more appropriate plan since fluctuations in the
monthly cell phone bill will occur based on long-distance usage and minutes used. The landline service is
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October 11, 2009
currently $25,000 per year. Therefore, a total of $33,000 is used in this report to represent Telecomm
Service Charges ($8000 for cell phone and $25,000 for landline services).
4. Capital Replacement Budget
4.1
Communications and IT Asset Replacement Budget
A complete inventory of Communications and IT assets was conducted; the information is compiled in an
electronic database placed on CD in the Appendix of this report. This dataset was used to develop and
identify the short- and long-term replacement needs of the existing Communications and IT infrastructure.
The short-term replacement needs are considered to be
required in the next five (5) years, from 2010 to 2014,
Table 1: Replacement Budget 2010-2019
while the long-term needs are beyond this period from
Replacement + Project
2015 to 2019. While the sum of the current value of the
Cost (2009 $'s)
Communications and IT Assets is $122,629. (2009
2010
$38,805
dollars), the total recommended replacement program is
2011
$11,350
$219,184 (Table 1).
2012
$9,150
The projected replacement year of these assets is based
2013
$35,239
on the Expected Service Life (ESL) of each asset. The
2014
$6,485
ESL for an asset has been based on Industry Best
Subtotal
$101,029
Practices and manufacturer’s recommendations. The
asset’s purchase date was determined by one of the
2015
$38,100
following methods: equipment’s warranty start date;
2016
$16,500
manufacturer’s build date; Port Hope Police Services
2017
$19,655
Asset Inventory Excel spreadsheet provided by the
2018
$41,400
PHPS. To ensure consistency across the entire dataset
2019
$2,500
and its analysis, a single set of ESL estimates was
Subtotal
$118,155
applied.
This needs analysis should be updated
Grand Total
$219,184
periodically and incorporate additional information if
available.
Separate, projected costs for capital improvement projects and scheduled maintenance activities appear
in Section 5 of this report.
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October 11, 2009
4.1.1 Short-Term Asset Replacement Budget (2010-2014)
Based on the data collected for each asset, a life cycle analysis was completed and capital replacements
within the next five (5) years, or short-term, were identified.
These replacements represent approximately $101,029 and are shown below in Table 2.
Table 2: Assets Identified in the Short-Term Capital Replacement Budget
Replacement Cost (2009 $'s)
2010
Firewall
fire002
Secondary Firewall
KVM
kvm001
KVM Console Switch, 8 devices
$900
Laptop
lap006
PHCHIEF
$800
Monitor
mon007
Monitor
$300
mon101
14" Monitor
$300
Printer
prnt012
Printer
$555
Radio
R001
Power Supply for PH Stationary Display
$50
R001_r2
$50
R001_r3
R002
Radio on dispatch desk
$700
R002_r2
$700
R002_r3
$700
R003
$700
R003_r2
$700
R003_r3
srv001
PHINDENTBACK
$5,000
srv002
PHVIDBACK
$5,000
srv006
SERVER
$5,000
srv007
PHBACKUP
$5,000
UPS
ups003
UPS
$600
Workstation
work005
PHCONST3
$850
work006
PHSERGEANT
$850
work008
PHSRANALYST
$850
work009
PHFREEDOM1
$850
work010
PHFREEDOM4
$850
work011
DISPATCH1
$850
work012
PHCRTOFFICER
$850
work013
PHADMASST
$850
work014
PHMANAGER
$850
work015
PHOUTLOOK
Server
2010 Total
2011
$2,500
$50
$700
$850
$38,805
Laptop
Monitor
lap004
PHCHIEF2
$800
lap005
PHDCHIEF2
$800
mon001
Radio
$300
mon002
Monitor
$300
mon003
Monitor
$300
mon004
Radio
$300
mon005
Radio
$300
mon006
Radio
$300
mon008
Monitor
$300
mon009
Monitor
$300
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October 11, 2009
Printer
Workstation
mon010
Monitor
$300
mon011
Monitor
$300
mon012
Monitor
$300
mon013
Monitor
$300
mon014
Monitor
$300
mon016
Monitor
$300
mon0162
19" LCD
$300
mon017
19" LCD
$300
mon0172
19" LCD
$300
prnt001
Workstation
$300
prnt002
Printer
prnt004
Workstation
prnt006
Printer
$500
prnt014
Printer
$300
work002
PHIDENT2
$850
work016
PHDISP1
$850
pda001
Blackberry - Chief
$700
pda002
Blackberry - Deputy Chief
$700
pda003
Blackberry - Powell
$700
2011 Total
2012
$11,350
Blackberry
pda004
Blackberry - Charles
Firewall
fire001
Laptop
lap001
Primary Firewall
PHCIB2
PHCIB3
PHCONST1
lap002
PHCIB3
$800
lap003
PHCOMSERV3
$800
prnt009
SERVER
$300
prnt011
Workstation
$300
work001
PHMUGSHOT
Printer
Workstation
2012 Total
2013
$700
$2,500
$800
$850
$9,150
Monitor
mon102
14" Monitor
Printer
prnt039
Workstation
Server
srv003
PHCADSRV1
$5,000
srv004
PHCADSRV2
$5,000
srv005
PHINFORMER
$5,000
srv008
PHHAL3
$5,000
UPS
ups103
Workstation
work003
UPS
PHCONST1
PHCONST1
PHCONST1
work004
PHCONST4
work007
hp10411130779
work017
PHDISP2
2013 Total
2014
$300
$1,550
$1,300
$539
$600
$600
$850
$10,500
$850
$35,239
Laptop
lap006_r2
PHCHIEF
$800
Printer
prnt008
Printer
$300
prnt013
Printer
$300
prnt015
Network Printer
$300
R3704
Radio
$995
RT2
Radio tower has 2 CDM750s
$995
Radio
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October 11, 2009
Switch
UPS
RT3
Radio
$995
switch001
Laptop
$400
switch002
Laptop
$400
switch003
Laptop
$400
ups060
UPS
$600
2014 Total
$6,485
Grand Total
$101,029
4.1.2 Long-Term Asset Replacement Budget (2015-2019)
Similar to above, a life cycle analysis was completed and the recommended capital replacements within
the long-term, i.e., beyond the short-term window, totaled $118,155, as shown below in Table 3.
Table 3: Assets Identified in the Long-Term Capital Replacement Budget
Replacement
Cost (2009 $'s)
2015
Blackberry
pda001_r2
Blackberry - Chief
$700
pda002_r2
$700
pda003_r2
Blackberry - Powell
$700
pda004_r2
Firewall
fire002_r2
Secondary Firewall
KVM
kvm001_r2
KVM Console Switch, 8 devices
$900
Laptop
lap004_r2
PHCHIEF2
$800
lap005_r2
PHDCHIEF2
$800
mon007_r2
Monitor
$300
mon101_r2
14" Monitor
srv001_r2
PHINDENTBACK
$5,000
srv002_r2
PHVIDBACK
$5,000
srv006_r2
SERVER
$5,000
srv007_r2
PHBACKUP
$5,000
ups016
Workstation
$600
ups101
UPS
$600
work005_r2
PHCONST3
$850
work006_r2
PHSERGEANT
$850
work008_r2
PHSRANALYST
$850
work009_r2
PHFREEDOM1
$850
work010_r2
PHFREEDOM4
$850
work011_r2
DISPATCH1
$850
work012_r2
PHCRTOFFICER
$850
work013_r2
PHADMASST
$850
work014_r2
PHMANAGER
$850
work015_r2
PHOUTLOOK
Monitor
Server
UPS
Workstation
2015 Total
2016
$700
$2,500
$300
$850
$38,100
Laptop
Monitor
lap001_r2
PHCIB2
PHCIB3
PHCONST1
$800
lap002_r2
PHCIB3
$800
lap003_r2
PHCOMSERV3
$800
mon001_r2
Radio
$300
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Replacement
Cost (2009 $'s)
mon002_r2
Monitor
$300
mon003_r2
Monitor
$300
mon004_r2
Radio
$300
mon005_r2
Radio
$300
mon006_r2
Radio
$300
mon008_r2
Monitor
$300
mon009_r2
Monitor
$300
mon010_r2
Monitor
$300
mon011_r2
Monitor
$300
mon012_r2
Monitor
$300
mon013_r2
Monitor
$300
mon014_r2
Monitor
$300
mon016_r2
Monitor
$300
mon0162_r2
19" LCD
$300
mon017_r2
19" LCD
$300
mon0172_r2
19" LCD
R3702
Radio
$1,050
R3703
Radio
$1,050
R3705
Radio
$1,050
R3708
Radio
$1,050
RT1
Micro Base/Repeater
$2,500
UPS
ups017
UPS
$600
Workstation
work002_r2
PHIDENT2
$850
work016_r2
PHDISP1
$850
Firewall
fire001_r2
Primary Firewall
Printer
prnt012_r2
Printer
Radio
R004
Displays Radio ID for PH Stationary
$1,200
R011
Radio
$1,100
R012
Radio
$1,100
R013
Mobile For Dispatch
$1,100
R014
Radio
$1,100
R015
Radio
$1,100
R016
Radio
$1,100
R017
missing during inventory
$1,100
R018
Radio
$1,100
R019
Radio
$1,100
R020
missing during inventory
$1,100
R021
Radio
$1,100
R3701
Radio
$1,100
ups007
records videos of interviews; P/N: RU014UT#ABA
$600
ups104
Floor Model
$750
Workstation
work001_r2
PHMUGSHOT
$850
Blackberry
pda001_r3
Blackberry - Chief
$700
pda002_r3
$700
pda003_r3
Blackberry - Powell
$700
pda004_r3
$700
lap006_r3
PHCHIEF
$800
Radio
2016 Total
2017
$16,500
UPS
2017 Total
2018
$300
$2,500
$555
$19,655
Laptop
11
October 11, 2009
Replacement
Cost (2009 $'s)
Monitor
mon102_r2
14" Monitor
$1,300
Printer
prnt001_r2
Workstation
$300
prnt002_r2
Printer
$300
prnt004_r2
Workstation
prnt006_r2
Printer
prnt014_r2
Printer
srv003_r2
PHCADSRV1
$5,000
srv004_r2
PHCADSRV2
$5,000
srv005_r2
PHINFORMER
$5,000
srv008_r2
PHHAL3
$5,000
UPS
ups102
Workstation
work003_r2
UPS
PHCONST1
PHCONST1
PHCONST1
work004_r2
PHCONST4
work007_r2
hp10411130779
work017_r2
PHDISP2
lap004_r3
PHCHIEF2
$800
lap005_r3
PHDCHIEF2
$800
prnt009_r2
SERVER
$300
prnt011_r2
Workstation
$300
prnt038
Printer
Server
2018 Total
2019
$1,550
$500
$300
$750
$600
$850
$10,500
$850
$41,400
Laptop
Printer
2019 Total
Grand Total
$300
$2,500
$118,155
12
October 11, 2009
5.
Capital Improvement Projects and Budget
The following specific capital improvement projects were identified based on input received from PHPS
staff during the asset inventory and condition assessment conducted by Westin personnel. These
projects are recommended to be undertaken to help ensure uninterrupted operation of the
Communications and IT systems, provide enhanced network security, and reduce maintenance costs.
5.1
Area Uninterruptible Power Supply (UPS)
Emergency backup power for the police station is provided through a diesel generator. The IT and
communications infrastructure is connected to dedicated UPSs which in turn are connected to the diesel
generator. The UPSs typically range in size between 1000 VA and 1500 VA which provides sufficient
power for the required transition time between normal power and emergency power during a power
outage. Currently, the UPSs are not redundant; therefore if an individual UPS failed, power would be lost
to the end devices causing a communications outage or the shutdown of a server/workstation which could
result in the loss of data. The use of individual UPSs results in increased maintenance costs, due to the
substantially higher number of units that must be serviced and maintained in order to ensure proper
operation, compared to a consolidated area UPS solution. It is recommended that UPS power be
consolidated into one area UPS with N+1 redundancy for all network devices, servers, and computer
workstations. N+1 redundancy enables a faulty battery or UPS to be hot-swapped without interrupting the
power supply to the load. In this case, power to the servers will not be lost due to a faulty UPS battery.
Figure 4: Small UPS in Server Room
The area UPS should have the following criteria:
1. Battery charger, static inverter, a bank of storage batteries, and all required accessories. The
UPS system should be 120 or 240 VAC single-phase supply, true online.
2. The UPS should include a bumpless-transfer (wrap-around/Automatic Bypass Switch) circuit
to enable the Receptacle Panel to be transferred to utility power without impacting the
operation of the SCADA Servers or Ethernet Switches.
3. N+1 redundancy for battery and power (inverter) modules.
4. 10/100BASE-T Ethernet interface and Windows-based management software for monitoring
and alarming UPS status.
5. Capable of detecting and reporting battery or power module failure, battery voltage, current,
and temperature.
13
October 11, 2009
6. Battery modules should be hot-swappable.
7. Sized for 30-minute extended runtime and 30% future capacity.
Based on the existing power loads, a 20-KVA UPS is recommended. This will provide approximately 30%
spare capacity and a minimum of 30 minutes of runtime in the event of a power failure. In addition to the
UPS, an extended battery module, wall-mounted maintenance bypass cabinet and lighting panel
dedicated for UPS power are required. For each area where UPS power is required, a 15A orange
duplex receptacle should be installed. Orange receptacles are industry-standard for identifying power fed
from a UPS. The size of the UPS and extended battery module are 40” W x 28” D x 53” H. A further
review will be required in order to specify an installation location for these devices. Table 4 outlines the
projected costs for area UPSs.
Table 4: Area UPS Costing
Description
Material
Labour
Price
$49,000.00
$ 5,600.00
$ 54,600.00
$
500.00
$
200.00
$
Liebert Wall-Mounted Maintenance Bypass
$
400.00
$
200.00
$
600.00
NFORM Professional Edition
$ 4,000.00
$ 2,400.00
$
6,400.00
Lighting Panel
$ 4,000.00
$ 2,100.00
$
6,100.00
Receptacles and power
$ 3,000.00
$ 2,800.00
$
5,800.00
$ 12,000.00
$
12,000.00
$
86,200.00
Liebert Nfinity – 20 KVA, 14 Batteries (30 minutes
runtime) + 2 Extended Battery Cabinet
IntelliSlot Web Card
Engineering, Specifications, Procurement
Total (excluding GST)
5.2
700.00
Server Backup Procedures
Currently the backup system consists of rotating hard drives on the backup server. Backup hard drives
are kept in the server room and a monthly backup hard drive in a fire-retardant safe in the Office
Manager’s office. Staff work from and save all files on the server. For the CAD servers, daily backup
tapes are stored in the fire-retardant safe.
Monthly backups of the servers are not sufficient. Backups should be performed on a daily basis to
ensure more frequent data capture, and the hard drives should be stored in a secure off-site facility.
Further, even though the hard drives are stored in a fire-retardant safe, the integrity of the device may be
compromised in the event of a catastrophic disaster (e.g., fire, flood) at the Police Department facility.
The high temperatures encountered in a fire scenario could melt the hard drive, and water intrusion could
render the device unusable.
No budget is associated with the implementation of this recommendation, since it calls for a change in
procedure only.
5.3
Physical Security and Air Conditioning
The servers are currently kept in a server room located in the basement of the station. One server is
currently situated on a box. The remaining servers are in an unlocked server cabinet that has no side
panels. The network server room door is also kept unlocked and open. The servers, Telus router, Telus
modem, Bell router, and switches need to be stored in lockable server racks to prevent physical intrusion.
Multiple parties need access to the room but only a small set of individuals need access to the servers.
There is currently an air conditioner in the server room but it is too small for the number of servers. The
server room door is kept open to prevent overheating of the servers. It is recommended that two new
server cabinets be purchased with built-in air conditioners and the existing air conditioner be removed.
14
October 11, 2009
This will allow all servers, routers, and switches to be housed in lockable, properly air-conditioned
(cooled) server cabinets. An additional rack-mounted environmental control should be installed to monitor
temperature and humidity, and to detect the presence of water. Figure 5 shows the current server room
and cabinet. Table 5 gives the projected costs for server cabinets.
Telephone Demarc
Server Cabinet
UPS
Figure 5: Current Unlocked Server Room and Server Cabinet with No Side Panels
Table 5: New Server Cabinet Costing
Description
Material
Labour
Price
Mini Computer Room (MCR) 42U enclosure, Qty 2
$22,000.00
$ 5,600.00
$27,600.00
Vertical Cable Management & Straps
$ 3,500.00
$ 1,400.00
$ 4,900.00
Vertical MP Advanced Power Strip (Controlled) MP-C Series, Qty 4
$ 3,500.00
$ 1,400.00
$ 4,900.00
Opencomms vEM-14 Controller (4 sensors, built in temp & humidity, 1U)
$ 3,000.00
$ 2,800.00
$ 5,800.00
Contact Closure, Qty 2
$
500.00
$
100.00
$
600.00
Water Detection Sensor
$
500.00
$
100.00
$
600.00
$ 9,000.00
5.4
$ 9,000.00
$53,400.00
Cable Management
Currently no cable management exists in the server room or offices, a situation that puts the IT
infrastructure and operation at risk. Physical damage to unprotected cables could occur; no firestopping
material in open channels is unsafe; and the lack of patch panels and the presence of unorganized cable
15
October 11, 2009
routing make service and maintenance work inefficient.
Currently, Ethernet cables run directly from the switches to the end workstations; in each office there are
holes in the floors for the cables to enter. Properly labeled, horizontal cables between the server room
and each office should be terminated at a patch panel in the server room and at a 2-port work area outlet
in the office. In some cases, including dispatch, 4-port work area outlets should be installed. Patch cords
will then connect between the patch panel and switches and between the work area outlets and
workstations.
All structured cabling should comply with the relevant EIA/TIA 568 Telecommunications Cabling Standard.
The permanent horizontal cables between the server room and offices should be run within HDPE
conduit. The HDPE conduit will protect the horizontal Ethernet cable from physical damage. All open
holes and holes created for conduit will be filled with firestopping to prevent the spread of fire between
rooms.
In addition, to assist with cable management in the server room:
•
Vertical and horizontal cable management should be installed in the server cabinets.
•
An overhead cable tray should be installed in the ceiling to facilitate cable routing in and out of the
server cabinets.
Figure 5 illustrates the structured cabling system, and Table 6 shows the projected costs for horizontal
cabling.
Figure 6: TIA-568 Structured Cabling System
16
October 11, 2009
Table 6: Horizontal Cable Costing
Description
Material
Labour
Price
HDPE Conduit
$ 2,000.00
$ 1,120.00
$ 3,120.00
Horizontal Cabling
$ 2,000.00
$ 1,120.00
$ 3,120.00
Patch Cords
$
$
$
Patch Panels and Work Area Outlets
$ 2,000.00
5.5
600.00
280.00
$ 2,240.00
$ 1,200.00
880.00
$ 4,240.00
$ 1,200.00
$12,560.00
Availability and Redundancy
Industry best practices call for 99.999% network uptime, as shown in Table 7. The current network does
not achieve this because there is no redundancy. There are also no spare switches on hand if one switch
should fail. Such a situation could lead to substantial downtime or loss of data, depending upon the
severity of failure and time required to remedy the concern. To ensure a high degree of availability, there
should be a seamless transition if one of the components fails.
Table 7: Minimum Availability Requirements
% Availability
Min Per Year
Min Per Month
99.999 %
5.25 min/yr
0.43 min/month
In order to provide 99.999% network uptime, there must be redundancy both in the network and in the
servers. To achieve network redundancy, the 2 core switches should both be configured in a loop with
the firewall. To achieve redundancy in the servers, all servers and critical workstations should be
configured with dual network interface cards. Each port should connect to a different core switch. This
results in key servers being connected to both core switches.
The existing network switches have reached their capacity and are not capable of providing network
redundancy. In order to provide for future growth, 48-port network switches are required. Managed
switches are recommended to provide for increased security and redundancy.
In the current network, the D-Link Switch between the Telus router and the firewall is a single point of
failure. It is recommended that this switch also be changed to a managed switch and a spare switch be
kept on hand. The spare switch could also be used as a backup for the two switches servicing the station
servers and workstations.
17
October 11, 2009
Figure 7 shows the proposed network architecture.
Figure 7: Proposed Port Hope Police Services Board Network Architecture
5.5.1 Security
With the current network, anyone can plug a computer into the network and gain access. The only
network security is a domain username and password for accessing files on the servers. Although this
protects against unauthorized individuals from accessing the files, there is no defense against individuals
connecting their computers to the network.
The Local Area Network (LAN) needs to be locked down and access granted only to those applications
required by authorized individuals. IEEE 802.1x authentication and port-based media access control
(MAC) address binding are recommended for network security.
The IEEE 802.1x standard defines port-based access control to provide authentication to the network for
both wired and wireless networks. The Domain Controller authenticates each client connected to a
switch port before making available any services. Use of the switch port is denied if the authentication
process fails. This would protect against unauthorized computers from connecting to the network.
Port-based security permits a single MAC address or range of MAC addresses to access a switch port. A
MAC address is a unique and permanent code assigned to networking hardware. When secure MAC
addresses are assigned to a secure port, the port does not forward packets with MAC addresses outside
the group of defined addresses. A security violation occurs when a device with a MAC address not
configured for the port attempts to communicate onto the network. The security violation will cause the
18
October 11, 2009
port to become error-disabled and shuts down the port immediately. The port can only be brought out of
the error-disabled state by a network administrator entering configuration commands at the switch.
Table 8 summarizes the projected costs for core switches.
Table 8: Core Switch Costing
Description
Material
Cisco Catalyst 48-port 2960 Switch, Qty 2
$ 6,400.00
$
-
$ 6,400.00
Cisco Catalyst 24-port 2960 Switch, Qty 2
$ 3,600.00
$
-
$ 3,600.00
Network Cards
$ 1,500.00
Switch Configuration and Testing
5.6
$
-
Labour
Price
$ 1,000.00
$ 2,500.00
$ 2,880.00
$ 2,880.00
$ 1,200.00
$1,200.00
$16,580.00
Radio Network
The main radio antenna is located at the top of the Municipality’s water supply tank. The radio equipment
is located at the base of the tower in a small shelter which is shared with the Public Works Department.
Under the current system, the Public Works Department receives an alarm when an illegal entry to the
shelter is made, but the Police Service receives no such alarm of a possible problem.
It has been noted that a new water tower is being built near Highway 401. In order to provide more
robust coverage of PHPS’ radio communications, it is recommended that a second radio repeater (to
supplement the existing repeater on the existing water tower) be provided on this new water tower.
The police radio is currently situated on a table, shown in Figure 7. With multiple parties having access to
the radio shelter, the radio should be stored in a secured, locked enclosure.
On the outside of the shelter the radio transmission cable is currently unprotected and exposed, as shown
in Figure 8. This situation makes the cable more susceptible to environmental damage or physical
intrusion, increasing the risk of failure of the radio network. When run at ground level, the transmission
cable needs to be run within conduit.
Table 9 shows the projected costs for the radio system improvements.
19
October 11, 2009
Figure 8: Unsecured Radio Tower Radio
Figure 9: Unprotected Radio Tower Transmission Cable
Table 9: Radio System Improvements Costing
Description
Material
Labour
Price
Radio Repeater
$
2,500.00
$
5,000.00
$7,500.00
Radio Enclosure
$
3,000.00
$
1,600.00
$ 4,600.00
Transmission Cable
$
4,500.00
$
4,800.00
$ 9,300.00
Engineering Services
$
1,200.00
$ 1,200.00
$22,600.00
20
October 11, 2009
5.7
Interview Room Video
In the hallway next to the Interview Room is a computer system (Figure 9) that is used for recording video
room interviews. When an individual is being interviewed, officers are obliged to sit or stand near the
video recorder in the hallway to watch and take notes, a situation that is neither convenient nor secure.
The existing computer system is currently open, allowing anyone in the building to gain access to
sensitive and confidential information. It is recommended that an upgraded networked video server with
Internet Protocol-based cameras be used in place of the current setup. This would permit the Interview
Room workstation to be relocated to the secure server room, and allow officers to view interviews from
their own workstations instead of having to assemble in the hallway.
Table 10 displays the projected costs for a networked Interview Room video system.
Figure 10: Interview Room Video Recorder in Hallway
Table 10: Networked Interview Room Video System Costing
Description
Networked Video
Server
Engineering Services
Material
Labour
Price
$5,000.00
$2,000.00
$7,000.00
$1,200.00
$1,200.00
$ 8,200.00
21
October 11, 2009
5.8
GPS Tracking Devices
Many police departments are moving towards the installation of GPS tracking devices in police vehicles to
enable real-time knowledge of an officer’s location. GPS tracking devices are compact in design and can
be attached to the interior of a vehicle through the use of a mounting bracket. The GPS tracking device
can be hardwired to the vehicle’s power distribution system. The GPS tracking device receives GPS
satellite signals to determine the precise location of the vehicle it is installed in. The tracking device then
reports its position and other details through cellular networks (i.e. Bell Mobility, Telus, AT&T). Vehicle
locations can be monitored real-time and securely from the web. The estimated cost of one GPS tracking
device is $400 with a monthly service fee of $25 for web monitoring access.
Table 11: GPS Tracking Device Hardware
Description
Quantity
Unit Material
Unit Labour
GPS Tracking Device
4
$
400.00
$
0.00
Cruiser Mounting
4
$
100.00
$
200.00
Extended
Price
$ 1,600.00
$ 1,200.00
$2,800.00
Table 12: GPS Tracking Device Service Fees
Description
Quantity
GPS Service
5.9
Monthly Price
4
$
25.00
Extended
Monthly Price
Extended
Yearly Price
$100.00
$1200.00
Time-Saving Strategies
5.9.1 Dispatch Centre
The dispatch centre receives all 911 calls for the Municipality of Port Hope. There is at least one
dedicated dispatcher on duty at all times who must contact the appropriate agency. For ambulance
service, calls are forwarded to the ambulance department by telephone. For police service, the
dispatcher uses one of three radio systems depending on the nature of the call. For fire service, the
dispatcher contacts the appropriate fire agency by radio. There are 7 different fire departments that can
be dispatched by the dispatch centre. If the dispatch centre were to become unavailable, all 911 calls
would be redirected to Cobourg police.
The radios currently residing in the dispatch centre include:
•
•
Police
o
Cobourg Police (backup only)
o
Port Hope Police
o
O.P.P. Provincial Common Channel
o
Port Hope Fire
o
Colborne/Cramahe Fire
o
Hamilton Township Fire (Bewdley, Harwood, Baltimore)
Fire
22
October 11, 2009
•
Cameco Corporation
The dispatch centre layout is not conducive to the work activities required of the dispatcher. All fire radios
are located on the opposite side of the room from the main 911 phone. The dispatcher is required to
place the call on hold, walk to the opposite side of the room, locate the appropriate fire radio, and contact
the appropriate fire department. The fire radios take up a significant amount of space, preventing them
from being moved closer to the main 911 phone. The 911 phone cannot be moved as this desk also
provides the dispatcher visual contact with police department visitors. Next to the fire radios is a wall of
11 phones for backup in case the radio network becomes unavailable.
For police calls, all information is entered immediately into the CAD computer, and for fire, all information
is handwritten on paper and later sent to the appropriate fire department.
In order to increase work efficiency, there are 2 viable types of radio dispatch console units that could be
implemented as discussed in option 1 and 2 below.
Option 1:
The first option is to install an entry-level radio dispatch console which would connect the radio systems
and 911 phone lines to a single console unit. The entry-level dispatch console is designed for a single
dispatcher and limited to a maximum of 12 radio channels and 2 telephone lines. The unit is compact and
versatile. This system would not be capable of connecting the 11 backup radio phone lines. In order to
connect these lines, a high-level radio dispatch communications control system would be required as
presented in option 2.
With the radio dispatch console, dispatchers would press buttons to switch between 911 telephone calls
and radios. A headset with microphone is available which would allow dispatchers to free up their hands
to take notes and access the computer at the same time. The radio dispatch console would be connected
to the Area UPS presented in section 6.1.
A recommended manufacturer / model for this type of console is Zetron Model 4010. The police
department is already familiar with this manufacturer as its products are used for paging on the radio
networks.
The approximate cost of the radio console hardware is $13,000.
Option 2:
In order to accommodate the 11 backup radio phone lines which are located next to the radios, a highlevel radio dispatch communications control system would be required. This would include a PC
workstation with a touch-screen system for switching between radios and phones. This system also
allows for multiple dispatcher PC workstations.
The radio dispatch communications control system would consist of a central control unit with all radios
and phone lines connected. Up to six dispatch PC workstations could connect to the radio dispatch
communications control system. The radio dispatch communications control system would be connected
to the Area UPS presented in section 6.1.
A recommended manufacturer / model for this type of console is Zetron Model 4020.
The approximate cost of the radio dispatch communications control system hardware is $77,000.
Recommendation:
23
October 11, 2009
The preferred solution is option 1, the radio dispatch console. This is the preferred solution based on the
large price differential between the two options and the fact that the backup phone lines are only used in
the rare case that the radio network goes down. The preliminary cost estimate for option 1 is $20,000
which includes the supply and installation of the equipment. The police department will require a supplier
to further review the installation requirements and provide a detailed quotation.
5.9.2 Mobile Communications
Many police departments are moving toward secure mobile computing including mobile laptops in the
police cruisers. Mobile laptops would allow officers to securely access the department’s network remotely
with full access to all computer services including:
•
Intergraph’s Computer-Aided Dispatch (CAD)
•
Records Management System
•
Niche Records Management
•
Major Case Management
•
E-mail / Internet.
To achieve mobile computing, a secure VPN network connection would be required between each remote
mobile laptop and a new VPN Server installed in the Police Station server room. Laptops would need to
be equipped with wireless EV-DO network cards which require service from a third-party provider.
Bell Mobility and Telus both offer cellular EV-DO (Evolution-Data Optimized) networks which provide 3.1
Mbps download, 1.8 Mbps upload, and 99.99% uptime with a mean time to repair of 4 hours. The cost for
these services are based on the amount of data transferred. Typical costs per unit are approximately
$50/month for 2 Gbps of data. Mobile data plans for each remote unit are pooled together.
To ensure that the wireless network connection is secure, an enhanced VPN software designed for
mobile environments should be deployed on the laptops. One manufacturer used by other police
departments in the GTA area is Netmotion Wireless Mobility XE mobile VPN software. The enhanced
VPN software is a client-server architecture. The VPN software can either be purchased or used on a
monthly subscription. The purchase price would be $10,000 per client (i.e., police cruiser). The monthly
subscription fee would be $17/month per client. The subscription fee price is only available through Telus.
For the purposes of budget estimates, $17/month per client is used.
Clients would connect a wireless EV-DO network card to their laptops and utilize the VPN software to
connect to a new VPN Server in the Police Station server room. The existing firewall at the Police Station
would need to be modified by opening up port 508 which would listen for VPN connection requests.
Due to the demanding environment of a police cruiser, an industrial ruggedized laptop is recommended
for installation over an office-grade laptop. Ruggedized laptops provide better protection from heat,
vibration, physical deterioration, dust and water infiltration. The ruggedized laptop would be installed on a
ergonomic laptop vehicle mount. A recognized industry manufacturer for ruggedized laptops is
Panasonic, which has been used for the budgetary pricing of this option. A recognized industry
manufacturer for police vehicle laptop mounts is Precision, which has been used for the budgetary pricing
of this option.
Table 13: Mobile Communications Hardware
Description
Quantity
Unit Material
Unit Labour
Extended
Price
24
October 11, 2009
Rugged Laptops with built in
EV-DO modems
Cruiser Mounting
4
VPN Server
$
5,000.00
$
1,600.00
$ 26,400.00
$
1,600.00
$ 12,400.00
4
$
1,500.00
1
$
10,000.00
$
1,600.00
$ 11,600.00
$50,400.00
Table 14: Mobile Communications Service Fees
Description
EV-DO Service
Quantity
5
VPN Software Service
5.10
Monthly Price
$ 50.00
4
$
Extended
Monthly Price
$250.00
Extended
Yearly Price
$3000.00
$ 68.00
$ 816.00
17.00
Preventative Maintenance
In order to maintain an upgraded network, scheduled maintenance of the network, servers, and
workstations must be performed. Additionally, the existing vendor-based Firewall Maintenance
procedures should continue in order to help ensure unauthorized intrusion of the network does not occur.
Table 15 outlines the recommended maintenance tasks and timing, and Table 16 gives the projected
annual maintenance costing. For each year beyond 2010, a suggested 3% annual escalation in
maintenance cost should be used to factor in inflation.
Table 15: Recommended Maintenance Tasks
Housecleaning and Diagnostic Task
Frequency
Perform UPS testing and assess UPS health
Monthly
Inspect and remove accumulated dust from network enclosures, active
and passive network components
Annually
Check cabling for general tidiness and organization
Annually
Test structured cabling to ensure compliance with TIA/EIA
specifications
As required
Check for environmentally degradation of system components (i.e.
corrosion)
Annually
Incorporate anti-virus updates
As required
Perform backups
Daily
Perform hard drive defragmentation
Monthly
Incorporate Operating System updates
As required
Table 16: Annual Maintenance Costing (2010)
Labour
Price
IT Maintenance
Description
$
-
$ 5,200.00
$ 5,200.00
Firewall Maintenance
$
-
$ 12,000.00
$12,000.00
Material
25
October 11, 2009
5.11
$ 17,200.00
Hardware Replacement and Procurement
PHPS in conjunction with the Municipality should enter into purchasing agreements with server/
workstation manufacturers and network equipment manufacturers. Typically, such agreements are valid
for 5 years. Ideally, the agreements would provide a fixed discount over the published price; a 30%
discount is the norm. Not only would such an agreement arrangement achieve price discounts, but would
also standardize on a manufacturer, thereby further reducing maintenance and training costs.
26
October 11, 2009
5.12
Timing
Table 17 shows a proposed schedule for implementing the identified projects over the next 3 years,
excluding the preventative maintenance activities. In the first year the Area UPS and backup should be
implemented followed by upgrading the server cabinets with built-in air conditioning. It is recommended
that the cabling be modified after the server cabinets are in place.
Table 17: Proposed Schedule of Project Upgrades
Project
1
2
5.8
Project Description
Area UPS
Server Backup Procedures
Price
$ 86,200.00
$
-
Timing
2010
2010
$ 2,800.00
2010
Dispatch Centre
$ 20,000.00
2010
3
Physical Security and Air Conditioning
$ 53,400.00
2011
4
Cable Management
$ 12,560.00
2011
5
Availability and Redundancy
$ 16,580.00
2011
6
Radio Network
$ 22,600.00
2011
7
Interview Room Video
$
8,200.00
2011
Mobile Communications
$ 50,400.00
2011
5.9.1
5.9.2
$272,740.00
6. Capacity to Share Electronic Information
The PHPS has the sufficient capacity to share electronic information with multi-jurisdictional agencies
through CPIC, Niche RMS, InfoPol, Sex/Criminal Offender Registry (SOR), Major Case Management
System (MCM), and Automated Crimilar Intelligence Information System (ACIIS). In addition information
can be exchanged through the internet and email.
Information sharing with the public is provided through a website hosted by Bell Canada
(www.phps.on.ca). Through the press release and safety notice website sections, PHPS can keep the
community updated on important safety announcements and police activity that would affect the public.
The website serves as an educational tool, by providing safety tips and stranger awareness tips to
children and parents. Background information on personnel employed at PHPHS and services provided
by PHPS are provided on the website as well.
7. Training
In order to internally support the current technology infrastructure and additional technologies identified in
this document, training will be required. A PHPS staff member should be training on the configuration,
operation and troubleshooting of medium-sized Ethernet networks. Having a PHPS staff member trained
on these systems allows for immediate action to be taken in the event of system failure. In addition it will
provide PHPS staff with constant onsite support with the technologies they are use on a daily basis.
Training courses are available at Global Knowledge (http://www.globalknowledge.com) targeted for
network support staff and designers. The recommended Global Knowledge course is the CCNA (Cisco
Certified Network Associate) Course (Course Code 5031). The course is a 5 day in-class instructor-led
training and hands-on labs where students learn how to configure operate and troubleshoot networks.
27
October 11, 2009
Cost of the course is $4000. Retraining of this individual should occur every 5 years due to the rapid
evolution of technology.
Training will be required for PHPS staff on the use of the GPS tracking devices (Section 5.8), dispatch
centre (Section 5.9.1) and mobile communications (Section 5.9.2). A minimum of two 4 hour hands-on
training sessions should be provided by the vendor/installer for each project. A training manual should be
provided as well by the vendor/installer, to serve as a reference document for staff.
Table 18: Training Costs
Project
Project Description
CCNA Training Course
Price
$ 4,000.00
Timing
$ 3,000.00
2010
5.9.1
Dispatch Centre
$ 3,000.00
2010
5.9.2
Mobile Communications
$ 3,000.00
2011
5.8
2010
$13,000.00
8. Total Capital Costs (2010-2019)
Table 19 summarizes and totals the foregoing projected Asset Replacement Costs, Capital Improvement
Projects Costs, RMS Software Costs, Preventative Maintenance Costs and TeleComm Service Charges
by year, from 2010 through 2019.
Table 19: Aggregate Total of Costs
Year
2010
Asset
Replacement
$38,805.00
Improvement
Projects
Capital
1
Costs
$109,000.00
Improvement
Projects
Service
2
Charges
$5,016.00
Training
Costs
$10,000.00
RMS
Software
$35,000.00
Preventative
3
Maintenance
$17,200.00
TeleComm
Service
4
Charges
$33,000.00
2011
$11,350.00
$163,740.00
$3,930.00
$3,000.00
$35,000.00
$17,716.00
$33,990.00
$268,726.00
2012
$9,150.00
$4,048.00
$35,000.00
$18,247.00
$35,010.00
$101,455.00
2013
$35,239.00
$4,170.00
$35,000.00
$18,795.00
$36,060.00
$129,264.00
2014
$6,485.00
$4,295.00
$35,000.00
$19,359.00
$37,142.00
$102,281.00
2015
$38,100.00
$4,424.00
$35,000.00
$19,940.00
$38,256.00
$138,720.00
2016
$16,500.00
$4,557.00
$35,000.00
$20,538.00
$39,404.00
$115,999.00
2017
$19,655.00
$4,693.00
$35,000.00
$21,154.00
$40,586.00
$121,088.00
2018
$41,400.00
$4,834.00
$35,000.00
$21,788.00
$41,803.00
$144,825.00
2019
$2,500.00
$4,979.00
$35,000.00
$22,442.00
$43,058.00
$107,979.00
Total
$219,184.00
$350,000.00
$197,179.00
$378,309.00
$1,508,358.00
$269,940.00
$43,746.00
$3,000.00
$16,000.00
1
Year Total
$248,021.00
$1,508,358.00
Improvement Projects Capital Costs includes all projects identified in Section 5.
2
Improvement Projects Service Charges include annual 3% escalation for inflation. Cost includes the
GPS Tracking Device Service Fees in Table 12 and Mobile Communications Service Fees shown in
Table 13.
28
October 11, 2009
3
Preventative Maintenance includes annual 3% escalation for inflation.
4
TeleComm Service Charges for cell phones and landline telephones include annual 3% escalation for
inflation.
29
October 11, 2009
9. Conclusion
Unpredictable demands and advances in technology accompanied by times of rapid change cause
organizations to continually assess their information technology requirements to determine the most
appropriate ways to update and improve systems for timely results and outcomes. There is a need to
focus energies on new technology to allow organizations the opportunity to improve their service delivery.
Through this review, the PHPSB continues to demonstrate the Board’s ongoing commitment to meeting
its responsibility under the Police Services Act.
As the PHPS moves forward, it will continue to leverage knowledge, analysis, and technology to reduce
crime/criminal activity while addressing emerging crime issues. PHPS can continue to expand its use of
the Internet and Internet applications, both as a means to convey information to the public and as a
means for the public to request services from the police. This is in line with leveraging the Internet as a
means of reducing costs and generating revenue.
The speed at which technology (hardware and software) changes will require the PHPS to actively
research new technologies, thus ensuring that they remain current with software releases, and stay within
a hardware life cycle. The PHPSB must continue to fund initiatives to improve the efficiency and
effectiveness of the frontline officer, by enhancing service delivery.
Many of the Communications and IT physical infrastructure and network/hardware-related issues are
attributed to the existing facility or station. For example, the current layout of the dispatch area is poor
and restrictive. While this is understandable as the PHPS grew with time and with technology advances,
there is a need to reconfigure this area. At the time of this review, the PHPSB has contracted with an
architectural firm to review the existing facility, to ensure the facility is compliant with any applicable
legislation and requirements, and to estimate the cost of bringing the current PHPS facility into
compliance, if needed.
Information technology is a cornerstone in policing operations and business processes and is critical to
fulfilling the vision of the PHPS. Therefore, the PHPS must continue to work with its strategic policing
partners, OPTIC and CPIC, to ensure the needs of the community and its citizens, frontline personnel,
and investigative staff are met. As any plan is only as good as its implementation, the PHPSB, officers,
and staff will ultimately be responsible for its success.
To help the PHPS stay current with technology, enhance service delivery, and better align with industry
best practices, this report includes specific recommendations for Communications and IT Asset
replacement based on the expected service life of each asset. The report also identifies specific capital
improvement projects and preventative maintenance activities to help assure uninterrupted network
operation, enhance security, and reduce maintenance costs.
30
October 11, 2009
Appendix:
Communications & IT Asset Inventory
(Microsoft Access Database on CD)
31
June 18, 2009
Hardware Asset Inventory
Asset ID
System
ID
Facility
Room
mon102
1
Server Room
srv008
1
Server Room
ups101
1
Server Room
fire001
2
Server Room
fire002
2
kvm001
Equipment
Description
Equipment
Type
Equipment
Manufacturer
IBM 14"
Monitor
IBM
6332-5HN/B
Server
NICE
506C0227-03
UPS
APC
SMARTUPS 1200
JB05050113710
Primary Firewall
Firewall
SECURE COMPUTING
110D/210D
0651B00700
Server Room
Secondary Firewall
Firewall
SONIC WALL
TZ190
0017C5227B98
2
Server Room
KVM Console Switch,
8 devices
KVM
IBM
1735-3LX
41Y9310
mon101
2
Server Room
14" Monitor
Monitor
IBM
154F
97078JA019611
router001
2
Server Room
Bell Owned
Internet & Ext Mail
Router
Cisco
877
0774-04-1086
PHINDENTBACK
backup for forensics in
iden room, Rack
Mounted , Type 884011U
Server
IBM
xseries 346
KP-RHZN2
30-May05
30-May08
Server
IBM
xseries 346
KP-RKAA1
30-May05
30-May08
Server
IBM
SYSTEM x3650
99AR556
01-Aug08
Server
IBM
SYSTEM x3650
99AR558
01-Aug08
Server
IBM
SYSTEM x3650
99AR553
01-Aug08
Server
DELL
PowerEdge 1600SC
17C0R31
10-Nov03
srv001
2
Server Room
Equipment
Name
PHHAL3
srv002
2
Server Room
PHVIDBACK
backup for Video
RECORDER, Rack
Mounted , Type 884011U
srv003
2
Server Room
PHCADSRV1
CAD SERVER
PRIMARY, Rack
Mounted Server
srv004
2
Server Room
PHCADSRV2
srv005
2
Server Room
PHINFORMER
srv006
2
Server Room
SERVER
CAD SERVER
SECODARY, Rack
Mounted Server
CAD SERVER
INFORMER FOR
CPIC, Rack Mounted
Server
Tower
Equipment Model
No.
Equipment Serial
No.
Date
Warranty
01-Aug08
01-Jan08
01-Feb05
01-Feb07
10-Nov06
32
June 18, 2009
Asset ID
System
ID
Facility
Room
Equipment
Name
Equipment
Description
Tower, Backup for file
and Exchange Server
Equipment
Type
Equipment
Manufacturer
srv007
2
Server Room
PHBACKUP
switch001
2
switch002
Server
IBM
Server Room
1st Switch, 24 ports
Switch
G-NET
HB0124111253
124000058
2
Server Room
2nd Switch, 24 ports
Switch
3-COM
2500
7ZBV519828
switch003
2
Server Room
3rd Switch, 16 ports
Switch
DLINK
DSS-16
0146E1019598
ups102
2
Server Room
Rack Mounted
UPS
APC
SMART UPS 1500
AS0830131689
ups103
2
Server Room
currently turned off,
Rack Mounted
UPS
APC
SMART UPS 1000
AS0308311577
mail001
3
Server Room
Meridian Voice Mail
System, Call Pilot Web
Based
router002
3
Server Room
Govt, provided by
province
Router
Cisco
1840
5B11S01B0063
ups104
3
Server Room
Floor Model
UPS
APC
SMART UPS 1500
ASO721320927
mon001
10
19" UltraSharp
Monitor
DELL
1905FP
prnt001
10
Colour Laser
Printer
Brother
HL-4040CN
U61778D7J137792
work001
10
Workstation
DELL
Precision 390
3J6C0D1
mon002
11
Ident Office
19" UltraSharp
Monitor
DELL
1905FP
prnt002
11
Ident Office
colour laser/copy/scan
Printer
HP
CM1015MFP
CMBY67W03Y
work002
11
Ident Office
ext DVD writer & image
scan
Workstation
DELL
XPS 600
7KDN691
lap001
12
CISO Office
PHCIB2
Laptop
DELL
Vostro 1510
J4FNWF1
lap002
13
CISO Office
PHCIB3
Laptop
DELL
Vostro 1510
F1LWVF1
mon003
14
Monitor
View Sonic
VG710B
AZX050351307
work003
14
Workstation
DELL
Optiplex 740
9NW1MF1
mon004
15
Monitor
DELL
SE197FP
work004
15
Workstation
DELL
Precision T3400
mon005
16
Monitor
DELL
SE197FP
work005
16
Workstation
DELL
Optiplex GX280
Booking
Room
Booking
Room
Booking
Room
Constables
Office
Constables
Office
Constables
Office
Constables
Office
Constables
Office
Constables
Office
Telus owned
PHMUGSHOT
PHIDENT2
17" LCD
PHCONST1
19" Flat Panel LCD
PHCONST4
19" Flat Panel LCD
PHCONST3
Equipment Model
No.
Equipment Serial
No.
8PFXGG1
874RP71
Date
Warranty
01-Jan04
01-Jan06
01-Jan06
01-Jan06
01-Aug08
25-Feb03
01-May07
12-Dec06
01-Jan04
27-May07
12-Dec06
01-Jan04
18-Jan06
25-Oct08
30-Sep08
12-Dec06
11-Feb08
12-Dec06
12-Jun08
12-Dec06
12-Jun05
26-May10
17-Jan10
25-Oct09
30-Sep09
11-Feb11
12-Jun11
11-Jun08
33
June 18, 2009
Asset ID
System
ID
prnt004
17
mon006
18
prnt006
18
work006
18
mon007
19
Hallway
ups007
19
Hallway
work007
19
Hallway
mon008
20
prnt008
20
work008
20
mon009
31
Forensic
Identification
Office
prnt009
31
Forensic
Identification
Office
work009
31
Forensic
Identification
Office
mon010
32
Criminal
Investigation
Room #3
work010
32
Criminal
Investigation
Room #3
mon011
33
Criminal
Investigation
Room #3
33
Criminal
Investigation
Room #3
prnt011
Facility
Room
Constables
Office
Sergeants
Office
Sergeants
Office
Sergeants
Office
Screening
Analyst
Screening
Analyst
Screening
Analyst
Equipment
Name
Equipment
Description
Equipment
Type
Equipment
Manufacturer
Equipment Model
No.
Equipment Serial
No.
oldest printer
Printer
HP
LaserJet 4100TN
USJNF25108
19" Flat Panel LCD
Monitor
DELL
SE197FP
Printer
HP
CCM1015MFP
CNCY71Q065
Workstation
DELL
Precision 340
GF5JY11
Monitor
HP
HPL1910
457221-001
UPS
APC
SMARTUPS 1300
JB0741002701
Workstation
HP
dc7800
CAC81701R8
Monitor
DELL
SE197FP
Printer
DELL
1710
BDPVW91
Workstation
DELL
Optiplex GX270
G74RP31
Monitor
DELL
SE197FP
Printer
DELL
1700
90V0171
13-Sep05
Workstation
DELL
Precision 340
6G5JY11
04-Oct02
Monitor
DELL
SE197FP
Workstation
DELL
Optiplex GX240
19" Flat Panel LCD
Monitor
DELL
SE197FP
Printer is shared
between the 2
workstaitons in the
room
Printer
DELL
1700
PHSERGEANT
records videos of
interviews; P/N:
RU014UT#ABA
hp10411130779
19" Flat Panel LCD
PHSRANALYST
19" Flat Panel LCD
PHFREEDOM1
19" Flat Panel LCD
PHFREEDOM4
Date
Warranty
01-Jan04
12-Dec06
01-Jan04
04-Oct02
01-Sep07
01-Apr08
12-Dec06
05-Feb07
27-Oct03
19-May12
27-Oct06
12-Dec06
04-Oct05
12-Dec06
1RXW011
16-Nov01
12-Dec06
7D20171
05-Dec05
34
June 18, 2009
Asset ID
System
ID
Facility
Room
Equipment
Name
work011
33
Criminal
Investigation
Room #3
lap003
34
Community
Services
Room
ups003
34
Community
Services
Room
mon012
35
prnt012
35
work012
35
mon013
36
prnt013
36
work013
36
mon014
37
prnt014
37
work014
37
lap004
38
Chiefs Office
prnt038
38
Chiefs Office
lap005
39
prnt039
39
prnt015
40
Court
Services
Court
Services
Court
Services
Admin
Assistant
Admin
Assistant
Admin
Assistant
Office
Manager
Office
Manager
Office
Manager
Deputy
Chief
Deputy
Chief
Dispatch
Equipment
Description
Equipment
Type
Equipment
Manufacturer
Equipment Model
No.
Equipment Serial
No.
Date
Warranty
DISPATCH1
Workstation
DELL
Precision 380
9XV2N81
19-Oct05
18-Oct08
PHCOMSERV3
Laptop
DELL
Latitude D830
JHZNVD1
03-Oct08
UPS
APC
Monitor
DELL
SE197FP
Printer
Lexmark
E320
890J654
Workstation
DELL
Optiplex GX270
284RP31
Monitor
DELL
SE197FP
Printer
DELL
1710
4FPVW91
Workstation
DELL
OptiPlex GX270
974RP31
Monitor
DELL
SE197FP
Printer
DELL
1700
CRK0841
PHMANAGER
Workstation
DELL
Optiplex GX270
974RP31
PHCHIEF2
Laptop
DELL
Precision M65
5WWNMC1
Printer
Samsung
CLP315
1432BAGQA02744K
Laptop
DELL
Precision M65
1XWNMC1
Printer
Lexmark
E321
89092VT
Printer
DELL
3010CN
68ZY991
19" Flat Panel LCD
PHCRTOFFICER
19" Flat Panel LCD
PHADMASST
19" Flat Panel LCD
PHDCHIEF2
Network Printer
12-Dec06
01-Sep02
27-Oct03
12-Dec06
05-Feb07
27-Oct04
12-Dec06
22-Sep04
27-Oct04
10-Mar07
01-Feb09
10-Mar07
01-Sep03
27-Oct06
27-Oct06
27-Oct06
09-Mar10
09-Mar10
17-May07
35
June 18, 2009
Asset ID
System
ID
Facility
Room
Equipment
Name
work015
41
Dispatch
PHOUTLOOK
mon016
42
Dispatch
mon0162
42
Dispatch
ups016
42
Dispatch
work016
42
Dispatch
Equipment
Type
Equipment
Manufacturer
Equipment Model
No.
Equipment Serial
No.
Date
Workstation
Acer
Power SV
E2258824TA8
01-Jan03
19" LCD
Monitor
DELL
1907FPT
12-Dec06
19" LCD
Monitor
DELL
1907FPT
12-Dec06
UPS
APC
SMARTUPS 1200
JB0544009536
01-Nov05
North Workstation
Workstation
DELL
Precision 690
6WXR5C1
30-Nov06
mon017
43
Dispatch
19" LCD
Monitor
DELL
1907FPT
12-Dec06
mon0172
43
Dispatch
19" LCD
Monitor
DELL
1907FPT
12-Dec06
ups017
43
Dispatch
UPS
APC
SMARTUPS 1200
JB0631040455
01-Aug06
work017
43
Dispatch
South Workstation
Workstation
DELL
Precision 690
DZXFNC1
09-Mar08
watch001
44
Dispatch
8 channel watchnet
recorder, 5 channels
used
Video
pda001
50
Blackberry - Chief
Blackberry
RIM
01-Jan09
pda002
50
Blackberry - Deputy
Chief
Blackberry
RIM
02-Jan09
PHDISP1
PHDISP2
Equipment
Description
Warranty
29-Nov09
09-Mar10
36
June 18, 2009
Asset ID
System
ID
pda003
Facility
Room
Equipment
Name
Equipment
Description
Equipment
Type
Equipment
Manufacturer
50
Blackberry - Powell
Blackberry
RIM
03-Jan09
pda004
50
Blackberry
RIM
04-Jan09
ups060
60
Located at the Radio
Tower
UPS
APC
APC 725
AB0432121811
01-Aug04
lap006
70
Accident Investigator
Laptop
DELL
Inspiron 5150
8T1RQ31
10-Nov06
PHCHIEF
Equipment Model
No.
Equipment Serial
No.
Date
Warranty
30-Sep07
Network Asset Inventory
Asset
ID
System
ID
Equipment
Name
Equipment
Description
Equipment
Type
Mobilility
Facility
Facility
Room
R001
1
Port Hope
Stationary
Power Supply
for PH
Stationary
Display
Radio
Stationary
Police
Station
Dispatch
R002
1
Provincial
Court
Stationary
Radio on
dispatch desk
Radio
Stationary
Police
Station
Dispatch
R003
1
Port Hope
Stationary
Radio on
dispatch desk
Radio
Stationary
Police
Station
Dispatch
R004
1
Port Hope
Stationary
Displays Radio
ID for PH
Stationary
Radio
Stationary
Police
Station
Dispatch
R011
2
ph 1201
Radio
Mobile
R012
2
ph 1202
Radio
Mobile
R013
2
ph 1203
Radio
Mobile
R014
2
ph 1204
Radio
Mobile
Mobile For
Dispatch
Police
Station
Police
Station
Police
Station
Police
Station
Sergeants
Office
Sergeants
Office
Police
Cruiser
mobile
#
9053766451
Equipment
Manufacturer
Equipment Model No.
Equipment
Serial No.
UPS
Power
SL11A
S06100198
TRUE
Motorola
ST1604-HCV
322PFE2008
TRUE
Motorola
ST1606-QFS
322PFE2006
TRUE
Motorola
CDM1550-LS
103TFEG044
TRUE
Motorola
HT750
672HCFWL73
FALSE
Motorola
HT750
672TGJ5770
FALSE
Motorola
HT750
672HCJ4565
FALSE
Motorola
HT750
672HCJ4554
FALSE
37
June 18, 2009
Asset
ID
System
ID
Equipment
Name
R015
2
R016
Equipment
Type
Mobilility
ph 1205
Radio
Mobile
2
ph 1206
Radio
Mobile
R017
2
ph 1207
Radio
Mobile
R018
2
ph 1208
Radio
Mobile
R019
2
ph 1209
Radio
Mobile
R020
2
ph 1210
Radio
Mobile
R021
2
ph 1211
Radio
Mobile
R3701
3
car 3701
Radio
Mobile
Police
Cruiser
R3702
3
car 3702
Radio
Mobile
Police
Cruiser
R3703
3
car 3703
Radio
Mobile
Police
Cruiser
R3704
3
car 3704
Radio
Mobile
R3705
3
car 3705
Radio
Mobile
R3708
3
car 3708
Radio
Mobile
Police
Cruiser
RT1
4
Micro
Base/Repeater
Radio
Stationary
RT2
4
Radio tower
has 2
CDM750s
Radio
RT3
4
Radio
Equipment
Description
missing during
inventory
missing during
inventory
Police
Cruiser
mobile
#
Equipment
Manufacturer
Equipment Model No.
Equipment
Serial No.
UPS
Power
Motorola
HT750
672HCJ4510
FALSE
Motorola
HT750
672HCJ4908
FALSE
Motorola
HT750
???
FALSE
Motorola
HT750
672HCJ4559
FALSE
Motorola
HT750
672THA2378
FALSE
Motorola
HT750
???
FALSE
Motorola
HT750
672THA2376
FALSE
Motorola
HT750
GCN61138
FALSE
Motorola
CDM1250
???
FALSE
Motorola
CDM1250
???
FALSE
Motorola
CDM750
GCN5112B
FALSE
Motorola
CDM1250
GCN6112B
FALSE
Motorola
CDM1250
???
FALSE
Radio
Tower
Motorola
SC43/53/63/73RCB3106QGS
301PFE2007
TRUE
Stationary
Radio
Tower
Motorola
CDM750
GCN6112B
TRUE
Stationary
Radio
Tower
Motorola
CDM750
Facility
Facility
Room
Police
Station
Police
Station
Police
Station
Police
Station
Police
Station
Police
Station
Police
Station
9053767301
9053767302
9053767303
Police
Cruiser
Police
Cruiser
9053755187
TRUE
38

Jeff Lees Chair of the Port Hope Police Services Board The

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