HARTSHORNE GROUP
Transcription
HARTSHORNE GROUP
HARTSHORNE GROUP FALKLANDS REVISIT, RECEIVES HIGH PRAISE P30 FUEL WATCH SEMINARS BENEFICIAL TO ALL FLEET OPERATORS P11 VEOLIA ENVIRONMENTAL SERVICES - TRIAL UK’S FIRST HYBRID REFUSE TRUCK P8 Issue 27 GROUP TAKES ON LAWRENCE DAVID TRAILER DEALERSHIP P18 WALSALL SHREWSBURY ATHERSTONE Tel: 01922 704600 Tel: 01743 444555 Tel: 01827 843204 Bentley Mill Close, Walsall, WS2 OBN PENSNETT Dandybank Rd., Pensnett Trading Est., Kingswinford DY6 7TD Tel: 01384 402333 BIRMINGHAM Ainsdale Drive, Harlescott, Shrewsbury SY1 3TL ALFRETON Ashfield Avenue, Cotes Park West Ind. Est. Alfreton, Derbyshire DE55 4QR Tel: 01773 529400 POTTERIES Parkhouse Ind. Est., Chesterton, Newcastle-under-Lyme, Staffs. ST5 7RX HI-TRUCKS LTD Riversdale Road, Carlyon Ind Est. Atherstone CV9 1LP Hino Truck Sales & Aftercare, Gravelly Ind. Park, B,ham B24 8HZ Tel: 0121 326 3857 STOKE ON TRENT Vernon Road, Stoke-on-Trent, Staffs. ST4 2QF LAWRENCE DAVID TRAILER SALES TRUCK & TRAILER BURTON HARTSHORNE USED TRUCK SALES Service, Sales & Aftercare, Tel: 01283 749420 Tel: 01782 848281 Stretton Business Park, Burton on Trent, Staffs. DE13 OBB Tel: 01782 568600 Tel: 01283 749420 Bentley Mill Close, Walsall, WS2 OBN Tel: 01922 704600 BURTON STAFFORD HY-PARTS LTD HARTSHORNE COMMERCIAL VEHICLE BODYSHOP Tel: 01283 523100 Tel: 01889 270600 Tel: 01782 563144 Unit 4 Hanover Drive, Gravelly Ind. Park, B,ham B24 8HZ Tel: 0121 326 3850 Derby Street, Burton-on-Trent, Staffs. DE14 2LG Pasturefields, Great Haywood, Staffs. ST18 ORB Hartshorne appoints new Group Retail Sales Manager. Following an 18 month spell as Regional Sales Manager for Volvo Truck UK Warwick Peter Clark (left) returns to Hartshorne New Truck Sales to assume the role of Group Retail Sales Manager. www.hartshornegroup.co.uk 2 Hydraulic Sales & Tail-Lift Services, Parkhouse Ind Estate, Potteries ���������������� Bentley Mill Close, Walsall,WS2 OBN Tel: 01922 704611 �������� Editorial Editor Alan Southall Review Editor & Group Marketing Manager Hartshorne Group HQ Bentley Mill Close, Walsall WS2 OBN Tel: 01922 704600 Design & Production Marketing & Design Tel: 01283 545000 “There are encouraging signs of recovery...” In the present business climate even successful companies such as ourselves have not been totally unscathed by the downturn in consumer confidence. While there appears to be a reported slight bounce back in high street spending, I believe, the economy will continue to grow throughout the coming year. In fact, I feel bullish about 2010 prospects, as there are some encouraging signs of recovery for companies willing to embrace change and adapt to new initiatives to deliver their customers and business partners greater value, services, efficiency and product offerings. One such example, is the Group’s recent appointment as central England and Wales distributor for Lawrence David Trailers. Also, as part of our business model growth plan we have initiated the re-branding of our East Midlands Service Centre as a dedicated all makes Truck and Trailer repair, parts and sales outlet. In addition, we have applied for both Stretton and Walsall to become approved VOSA, AFT. LGV MOT test facilities. By adopting, smarter thinking, a leaner cost base, intelligent business solutions, enhanced products and services, we will continue to deliver beneficial savings and true value to our customers. David Bachelor, Group Managing Director. HY-PARTS www.hy-parts.co.uk LTD 3 VOLVO FH Heavyweight comfort with Volvo FH16 for Allsop Plant and Haulage Derbyshire plant hire and earth-moving operator Allsop Plant and Haulage has taken delivery of a new Volvo FH16-660, plated for operation at 150 tonnes. The 6x4 tractor unit will join the rest of the Smalley-based company’s Volvo-heavy fleet, moving heavy plant across the UK and beyond. Allsop Plant and Haulage’s owner David, son of founder Fred Allsop, who set up the company in 1957 with his brothers George and Richard - says, the FH16’s impressive power-toweight ratio and driver comfort were key factors in the decision in maintaining Allsop’s relationship with Volvo. “We’ve been running Volvo’s since 1995, when we got a FH16-520,” recalls owner David Allsop. Their latest addition, Volvo FH16-660 Globetrotter XL is specified with refrigerator, microwave and full leather upholstery. “The driver’s very impressed with it,” David remarks. Repair and maintenance will be handled by Hartshorne Alfreton on a two-year contract. “We have a good relationship with them on both the sales and service sides,” adds David. “They’re friendly people and they get the job done!” Keele based Hamptons (Metal Merchants) have added a Volvo FH 2 (6x2) tractor unit to their existing fleet. 4 Back-up key to Hills repeat business... Shrewsbury based Hills Transport Services bought its first Volvo truck in the early nineties. Since then it appears to have bought none other than Volvo, the latest, a 6x2 FH12 480 Globetrotter XL tractor, joining the fleet earlier this year. Managing director Gary Hill is quite happy that all ten trucks in the fleet carry the Swedish manufacturer’s badge. He is also more than happy with the service he gets from Hartshorne (Shrewsbury). In fact, he reckons they are ‘superb’ and the backup similarly so. Hartshorne (Shrewsbury) provides repair and maintenance services for all of Hills Transport’s new Volvos. And Hill’s ensure that it gets full value from it by using new trucks on a full shift pattern seven days a week. The fleet, all refrigerated vehicles, operates just in time deliveries of ingredients to food manufacturers and onward transport of finished food products to RDCs. Punchards Haulage Uttoxeter based Punchards Haulage has taken delivery of a new Volvo FH2 (6x4) are specialists in flat bed work throughout UK and Europe and also provide crane services capable of handling abnormal loads. Punchards pride themselves on their highly skilled drivers and their ability to transport almost anything, anywhere, utilising their extensive fleet of vehicles. Punchard Haulage has recently taken delivery of a Volvo FH 6x2 tractor unit, equipped with a euro 480bhp engine; with14 speed manual gearbox, the GTXL cab, includes prestige trim, full leather seats and full airflow kit fitted to improve fuel economy. Volvo FH joins Saunders Recovery’s heavy brigade... Saunders Recovery recently took delivery of one of the largest Volvo recovery vehicles ever seen on UK roads. The FH-520 is an 8x4 rigid with an added fifth axle and a wide range of specialist equipment including a rotating crane and an under-reach unit. The chassis was supplied by Hartshorne Potteries, while the bodywork and equipment were installed by Boniface Engineering. fleet. They’re hard-working, well-built and very reliable indeed.” The finished truck - in its distinctive bright yellow livery - is plated at 150 tonnes GTW, meaning it can tow a 110-tonne mobile crane. Its Miller 75-tonne rotating crane features five winches – four on its triple-extending boom and one as a drag winch. “The Highways Agency wants the roads cleared fast,” says John, “so with this we can right an overturned container artic’ without having to wait for a second vehicle.” “I believe it’s the biggest Volvo recovery vehicle built,” says owner John Saunders of his new flagship. The basic truck is an FH-520 rigid with a 13-litre Euro-5 engine driving a manual 14-speed splitter gearbox. Its T-ride suspension and hub reduction drive axles have been particularly specified for LGV recovery work while its ‘Prestige’-trim Globetrotter cab offers excellent driver comfort. In addition to hydraulic outriggers, the FH-520 has a full complement of working lights, light bars and chain lockers. It also features a Maxi-Reach slimline under-reach for damage free under-floor lift and even a walk-in workshop behind the cab, fully stocked with tools, straps and cutting gear for rescue work. Volvos have always been John’s first choice as a basis for heavy recovery vehicles. “We’ve always used Volvo for the heavy stuff,” he says. “They’re good trucks and we have quite a few on the Established in 1989, Saunders Recovery offers a 24hr breakdown recovery service, roadside assistance and roadside repair where possible. 5 VOLVO FM SELF CONFESSED VOLVO MAN Like most operators in the haulage sector, Richard Pryce of Telford based H W Pryce & Son Ltd would welcome a return to a more stable market - preferably, one that reflects a growing rather than a still seemingly stalled economy. As for now, demand is unpredictable. A self confessed ‘Volvo man’, Richard says he has no complaints about Hartshorne. If there are problems, they are few and far between and they are resolved quickly and amicably, he adds. CHARTHIRE’S VOLVO FM-440 DRAWBARS JOIN SMURFIT KAPPA FLEET Nottingham based fleet solutions provider Charthire has taken delivery of three Volvo FM prime movers. The I-shiftequipped, 440hp vehicles are destined for service with Smurfit Kappa regional paper and card recycling collection sites. Supplied by Hartshorne Alfreton the trucks all have day cabs and are fitted with V. Orlandi couplings; they are plated for operation at 40 tonnes. Charthire supplied around 15 vehicles to the Snodland depot, including two Volvo FE-240’s and a Volvo FE-310 drawbar. Founded some eight years ago, Charthire Ltd. offers contract hire, fleet management and maintenance services UK-wide. The company currently provides commercial vehicle solutions – including vehicles of all sizes – to nationallyknown customers from pharmaceuticals and cosmetics retailers to builders’ merchants. Smurfit Kappa UK is part of Smurfit Kappa plc and is a world leader in corrugated packaging. Its UK recycling operation has two paper mills, reprocessing over 500,000 tonnes a year - equating to around 12% of the UK’s recovered paper volume. 6 H W Pryce runs a fleet of 10 artics, all bar one, carrying the Volvo badge. The latest additions, two FH12 tractors delivered last year are covered by a two year inspection/maintenance agreement handled by Hartshorne (Shrewsbury). FIRST FOR SHILLITTO’S Notts based J Shillitto (Forage) Ltd wanted a low roof cab plus a higher powered engine for its next six wheeler. Where Shillitto’s initial vehicle supplier couldn’t match his spec, Hartshorne could. And on the 1st May, Philip Shillitto took delivery of their first ever Volvo from Hartshorne, Alfreton, a 5.2m wheelbase FM 6x2 rigid which entered front line service, distributing primarily horse and cattle feed across central England. Plated for operation at 26tonne gvw/44tonne gvw, the vehicle is fitted with an overcab load deck plus a 25ft platform body, the latter equipped with a three foot pull out extension at the rear. “The extra deck length means I can make efficient use of the payload weight capacity when carrying low density cargoes such as sheep’s wool,” says Philip. “Also, when required, I can simply couple up to the drawbar trailer to operate at up to 44tonnes.” “The Volvo gives me the added performance I needed to provide the increased operating flexibility I was seeking and it does so without any fuel penalty,” he closed. VOLVO/HARTSHORNE COMBINATION HARD ONE TO BEAT... Within the last few years, Ashbourne based liquid waste and drainage clearance specialist, Barleymans Limited have added three Volvos to its now eight strong mixed fleet - the most recent entering service this year. All of them are covered by a preventive maintenance contract handled by Hartshorne Potteries has director of the family run firm Charles Barleyman is more than happy to sing their praises. “Preventive maintenance works well for us and Hartshorne are brilliant. I can’t fault them,” he says. Once again, it seems that the Volvo/Hartshorne combination is a hard one to beat! And, if proof were needed, it seems that a fleet addition is in prospect, another Volvo eight wheeler to join the two others and a six wheeler. So, while Charles Barleyman prefers not to venture an opinion on what the future might hold for the national economy, he has no complaints about how busy he is right now. While others might have vehicles parked up, those at Barleymans Ltd., are all out earning. Just as well, when you consider that the bodies and high pressure water jetting tackle on each of his trucks can cost up to a ‘cool’ quarter of a million pounds! Wolverhampton based skip hire company Jones Skips add Volvo FM 6x4 to their specialist waste transfer operation... The company is located near the centre of Wolverhampton, within close proximity to the motorway network giving excellent coverage of the Black Country, Staffordshire and the West Midlands. Jones Skips offer a wide variety of waste services ranging from domestic to industrial waste processing. 7 VOLVO FL HYBRID REFUSE TRUCK TAKES TO THE CITY... After a year and a half of preliminary field testing with excellent results, Volvo Trucks is now launching an upgrade of the world’s first hybrid refuse truck. It is currently being put through its paces with Veolia Environmental Services in central London. “With up to 30 per cent lower fuel consumption, low emissions and a low noise level it makes this hybrid a very attractive choice.”comments Rob Stubbs, fleet director at Veolia, London and the UK’s leading waste management provider. The new truck is an upgraded version of the trucks field-tested in Stockholm and Gothenburg, Sweden over the past eighteen months. Like these trucks, the new refuse truck is what is known as a parallel hybrid. This means it has two separate energy sources, one for diesel and one for electricity, which can be used either separately or together. The benefit of this is that each energy source can be used where it is most fuel-efficient: the electric motor at low revs and the diesel engine at high revs. The new refuse truck has electric power steering, completely new control systems and refined battery management strategies to optimise the battery performance. Loading and refuse compaction are completely electrically powered by means of a plug-in compactor that is charged via the mains electricity grid. The battery is also new, with improved reliability and a longer lifespan. Full-scale production of the hybrids will start in 2012 which is somewhat later than the original plan. The delay is related to the global financial crisis that has affected Volvo’s product development. WORKING FOR A BETTER ENVIRONMENT... VOLVO TAKES FIRST STEP WITH LOW ENTRY CAB LAUNCH Volvo Trucks launch UK and Ireland market specific low-entry version of their FE middleweight rigid. Designated the FE Low Entry Cab (LEC), the new truck is aimed at the waste collection and recycling sector – in particular, the carriage of domestic refuse delivered direct to a bulk transfer or recycling station. In addition to municipal applications, the FE LEC is also designed to meet the need for ease of access of crews of specialist fire, airport and highways vehicles - particularly those working ‘stop-start’ duty cycles such as cone trucks in roadworks. 8 FL-240 LPG TANKER SPEARHEADS VOLVO’S RETURN TO CALLOW FUELS... Callow Fuels, the independent, Worcestershire-based oil and gas distributor, has welcomed Volvo back to its fleet in the form of a FL240 LPG tanker supplied by Hartshorne Walsall. The 240hp, 18-tonner features a Day cab and 9-speed manual gearbox and was chosen for a combination of Volvo reliability and competitive pricing, which has also led to two further vehicles being ordered. “We used to run Volvo’s pretty much exclusively,” recalls James Callow, a Director of the company and the son of its founder. “Price competition sent us to other makes for a while, but now the cost is once more at a level that makes sense for us.” Cost has been a significant factor in the tank specification too; the 17,000 litre barrel is a remount, reflecting the rising cost of new examples. It was supplied by Lakeland Tankers, who also provided the digital gas meter, in-cab thermal printer and full ADR kit. The return of Volvo to Callow Fuels is particularly welcome, coming as it does in the wake of very positive experiences with FL6’s. “Historically, those Volvo’s don’t owe us much!” says James. “We’d reckon on a service life of 10-12 years. They were like pocket battleships; they’d run all over our territory with rarely a spanner put on them.” although covered by a five-year contract maintenance package administered by Hartshorne Pensnett, whose ability to provide a dedicated ADR bay was another significant factor in Callow Fuel’s decision to choose Volvo. Callow Fuels was founded in 1969 by Jim Callow and has grown to become the largest independent fuel supplier in Worcestershire and Herefordshire. The company operates a fleet of around 45 vehicles and offers oil, LPG, tank and lubricant supplies to agriculture, industry, retail and domestic clients. With depots at Stourport, Hereford, Moreton-in-Marsh and Rushock, Callow Fuels prides itself on personal service in its home territory. VOLVO FL THE DISTRIBUTION OPERATORS CHOICE To learn more about the full FL range and Hartshorne current offers... please email: [email protected] 9 Culina Logistics take delivery of 95 (6 x 2)FH Tractor Units.... FLEET NEWS VOLVO THE DRIVERS CHOICE... Culina logistics transport director Mick McCarron, believes the new trucks offer a great combination of driver comfort, fuel efficiency and reliability. They are ideal vehicles for long distance transportation of goods which ultimately ensures Culina’s customers a high quality of service. Culina Logistics evaluated various trucks and following stringent trials the Volvo FH came out on top. FM DELIVERS ‘POUND FOR POUND’ VALUE! High Street retailer Poundland, add 30 FM 460 (6x2) tractor units and 12 FLH 240 (4x2) rigids - all to be operated from their main Willenhall Distribution site. John Wardle Hartshorne (East Midlands Sales) celebrates the delivery of Marstons Brewery latest fleet additions with Graham Benford fleet engineer. EEV LOW EMMISSIONS FH TRACTOR UNITS MAKE FOR GREENER FLEET... DHL recently took delivery of 20 Volvo FH 460 EEV GLOBETROTTER XL Tractor units to operate on their Tradeteam contract. 10 .....Saving fuel is a big factor...these days...... FE ADDS CAPACITY & MANOEUVRABILITY Blakemore Fresh Foods upgrade fleet with a new Volvo FE280 6x2, rear-steer rigid plated at 26-tonnes to replace a 23-tonne predecessor, in line with their policy of increasing vehicle tonnage rather than fleet numbers. Group’s Euro 5 and Volvo Fuel Watch Seminars, are proving to be beneficial to fleet operators... Both the Group’s ‘Euro 5+’ series and ‘Fuelwatch’ seminars, run in conjunction with Volvo Trucks around the Group’s dealerships, enjoyed considerable success, with almost 100 customers attending the four sessions held to date. “We’re a long-standing user of Volvo Trucks,” says Operations Director, Bob Cash. “We get very good service from our local dealer - Hartshorne Walsall. The new truck’s manoeuvrability has received particular praise, the rear-steer axle has been especially effective for deliveries in tight yards and urban areas. “The driver loves it!” VOLVO FLH STILL FIRST CHOICE FOR NISA... NISA add 14 new FLH 240 (4x2) rigid (I-sync) gearbox transmission. In addition to 4 FM460 tractor units to their existing fleet. The programme, originally intended to end in November, has been extended because of customer demand, with further sessions planned by the end of the year. Response among customers has been extremely positive, with several already considering follow-up action such as contracting into Volvo’s Fuel Management Service. Saving diesel is a big factor these days, in terms not just of cost, but of carbon footprint. The seminar’s proved very informative and provoked a lot of interesting debate... Most agreed the Fuel Management Service sounds the business; To go ahead with Some operator’s with a fleet size of around 40 trucks could be making savings in the region of £80k per year!” From Hartshornes point of view, the seminars are a business growth opportunity as part of our total offer. Challenging customers assumptions quite seriously by making the sessions as interactive as possible, driven by customer participation, there is no time limit. If you would like to learn more about, Volvo’s Euro 5+ product range or attend a Fuel Watch event... Please email: [email protected] 11 HINO 300 - 500 - 700 RANGE SET NEW STANDARDS IN PAYLOAD POTENTIAL... MIDLAND BASED METELEC CHOOSE HINO 300 FOR ITS HIGH STANDARDS IN DRIVER COMFORT & LEADING BODY & PAYLOAD POTENTIAL... Hino 300 Powerhouse proves worthy contender for local utilities business. Hartshorne Group’s Hino Truck Division Hi-Trucks - recently developed and supplied 10 Hino 300 series 7.5t multipurpose mobile workshop/tipper combinations to Holford Contracts. All 10 trucks have started work with customers in the utilities and local authority sectors. The Hino 300 series 7.5tonners specified by Holford Contracts where equipped with bespoke bodies to accommodate both crew and equipment – consisting of a front compartment with roller shutter doors, housing washing facilities, work bench, storage and auxiliary equipment controls. To the rear a double drop side tipping body made from Hardox steel for strength and low weight. Mid mounted crane and engine driven under slung 115cfm compressor and a 10kVA generator. Hartshorne’s Hydraulic Division Hy-Parts handled the whole development, installation from design to finish product. A complex arrangement of split prop shafts driven by a mid mount auxiliary gearbox providing drive to both the vehicles auxiliary compressor and generator. All this coupled to Hino’s 300 well-proportioned 3-man cab, robust chassis design, environmentally friendly engine, and fingertip controls. Making the Hino 300 more of a contender than most other 7.5 Tonnes chassis cabs, why not check it out for yourself... contact Hartshorne’s Hino Sales by visiting: www.hartshornegroup.co.uk or email: [email protected] 12 www.hi-trucks.co.uk www.hi-trucks.co.uk 21 tonne payload potential a full tonne more than most of it’s current competitors! The past few months have not been the best of times for the construction industry, possibly hit the hardest out of all the commercial vehicle generators in the current economic climate. Registrations have been at their lowest in living memory, so any gleam of hope is more than encouraging. However, there may be hope for (8 x 4) operators with maximum payload in mind. Careful specing has resulted in a 21tonne payload potential - a full tonne more than most of it’s current competitors! This is a key factor that should position it at the top of many operators evaluation lists when and should the construction industry climate soften. So act now...be ahead of the race. Book your trial today. HINO TRUCK RANGE OFFERS NUMEROUS POSSIBILITIES Full range in stock to test drive, purchase or contract... QUALITY NEW & USED TRUCKS FOR SALE OR HIRE CONTACT: BOB MORRIS 07970 229014 Email : [email protected] HI-TRUCKS (BIRMINGHAM) LTD., UNIT 4, HANOVER DRIVE, GRAVELLY PARK, BIRMINGHAM, B24 8HZ TEL: 0121 326 3857 FAX: 0121 326 3854 www.hartshornegroup.co.uk 13 SERVICE LEVELS ON THE UP... VOLVO UK NATIONAL MOT PASS RATES HIT 91% FOR FIRST HALF OF 2009 According to statistics issued by VOSA, Volvo Trucks’ Dealer Network has achieved a national UK initial pass rate for MOT annual tests of 91.0%, for the six months to June 30th 2009. The Volvo figures include not just Volvo trucks, but also trailers and non-Volvo vehicles prepared and tested by the Volvo Dealer Network. Indeed, the pass rate for June itself is 92.1% (1.75% better than May 2009) and reflects a rising trend in the Volvo Dealer Network as a whole. In fact, Volvo’s Dealers outperformed the general initial pass rate trend for the full year 2008 by achieving a 2.97% improvement compared to the rest of the manufacturers who recorded a 1.47% improvement over the course of the year. The Volvo figure of 91% compares favorably with the pass rate of 73.9% for all manufacturers for the same period, according to VOSA’s official figures. Most Volvo Dealer’s are consistently returning monthly MOT pass rates around 95%. In addition, individual depots have achieved 100% first time pass rates. Volvo Trucks’ Managing Director Göran Nyberg, acknowledge’s all Volvo Dealer’s such as the Hartshorne Group are very focused on MOT pass rates. “We are all working hard to continually improve MOT pass rates as they affect customers’ Operator Compliance Risk Scores (OCRS). VOSA themselves say that improving MOT initial pass rates is a good way for an operator to improve their OCRS. With more designated Dealer based VOSA approved Test facilities coming on stream, 2010 should prove even more beneficial to operator’s. Plus its becoming more and more evident that operator’s with dealer Preventive Maintenance or full Contract Maintenance programmes are achieving the optimum initial pass rate. Customers benefit from fewer journeys to the Test station and improved vehicle uptime. Overall, when Volvo conduct their annual customer survey, it confirmed that our Dealers’ focus on MOT pass rates has been a factor in significantly improving customer satisfaction ratings across the UK, year on year.” 14 HARTSHORNE GROUP WALSALL & STRETTON SITES APPLY TO BE VOSA APPROVED LGV MOT ADF FACILITIES We understand trucks are a critical part of your business and deserve the best possible service care... Straight Talking Adrian Rollinson, managing director of Alfreton based haulier, storage and United Pallet Network member White Peak Distribution, is an advocate of contract maintenance. “Some tend to dismiss contract maintenance because of the apparent high cost,” says Adrian, “but as far as I am concerned its cost effective and the way to go. It’s a regular, budgeted sum that covers all costs, including any ‘surprise’ repairs. It also ensures that the fleet remains in top condition, minimising the risk of unplanned downtime. “No operator, or indeed customer, wants to see or to suffer the consequences of their vehicle/load being parked up on the hard shoulder awaiting roadside assistance,” he adds. When uptime matters Hartshorne Group acknowledge operators don’t just buy trucks; they invest in them. So, if you’re looking for a solid reliable Repair & Maintenance provider look no further... we understand that a truck isn’t just a machine; it’s a critical part of your business! And, at a time when confidence is in short supply, we understand this is one area where it’s absolutely vital your investment is secure and keeps earning. Every effort is taken to remove the unpleasant surprises that can occur when running your trucks. And perhaps most importantly, the majority of our maintenance packages also ensure that vital Repair & Maintenance costs are spread evenly over the contract term, allowing you to precisely plan the income and expenditure of your business. In turn, it gives you access to specialist technicians so you can be confident your truck’s in the best possible hands. We only fit Genuine Manufacturers Parts, so your truck’s reliability won’t be compromised. Most of our packages also include breakdown cover, so even if the worst happens, you’ll know that help is never far away. To learn more about our full range of services and promotional offers contact your nearest Hartshorne Dealership or email: [email protected] 15 calibration service & repairs HY-PARTS AUTHORISED REPAIR AND SERVICE AGENTS FOR LEADING TAIL LIFT MANUFACTURERS ROSS & BONNYMAN, DHOLLANDIA AND ANTEO Onsite Tail-Lift Test & Calibration BE FULLY COMPLIANT WITH CURRENT LEGISLATION BY BOOKING YOUR TESTS TODAY... On site test and calibration service. Compliant with mandatory annual ‘Tail-Lift’ test regulations. Self contained, non-disruptive, no need for additional equipment or on site assistance. All tests carried out by ‘Loler Qualified Engineers’ authorised to issue full LOLER - Weight Test Certificate. To learn more about Tail-lift services call: 01782 563285 16 HY-PARTS www.hy-parts.co.uk LTD Total Tail-Lift solutions... CUSTOM HYDRAULIC DESIGN & INSTALLATIONS KEY TO CUSTOMER REPEAT BUSINESS... Hy-Parts in-house design & installation team repeatedly come up trumps for operators looking to maximise their auxiliary hydraulic equipment, oil tanks... and storage. Hy-Parts have also developed a complete range of Aluminium & Stainless Steel truck components in addition to their vast stock of Hydraulic pumps, pto’s & components and their comprehensive Tail-Lift Services. Providing both off the shelf and custom made solution’s for all your commercial vehicle and operational needs. • • • • • ALUMINIUM FUEL TANKS HYDRAULIC TANKS LIGHT BARS CATWALKS CHASSIS INFILLS FOR A COMPLETE RANGE OF ALUMINIUM & STAINLESS STEEL TRUCK COMPONENTS SUPPLIED AND FITTED INCLUDING CUSTOM INSTALLATIONS CONTACT GRAHAM COPESTAKE TEL 01782 563144 or email: [email protected] LARGEST STOCKISTS OF HYDRAULIC PUMPS, PTO’S & COMPONENTS DIRECT TO YOUR DOOR... • POWER TAKE OFF’s • AIR SWITCHES • • HYDRAULIC PUMPS • CONTROL VALVES • PRODUCT PUMPS COUPLINGS & FITTINGS • HYDRAULIC MOTORS • SPLITTER GEARBOXES Call: 01782 563144 HY-PARTS LTD 17 hydraulic components & tail-lift services Group’s appointment as Main Distributor for Lawrence David Trailers (Central England & Wales), leads to rebranding of Hartshorne (Stretton) VMU. As Central Hub for Hartshorne’s Trailer Parts and Trailer Sales activities... Pictured above, Hartshorne MD. David Bachelor (left) with Lawrence David Trailers. MD. James Walker in front of Hartshorne’s newly branded ‘Truck & Trailer Solutions’ repair and maintenance centre, based at Stretton Business Park Burton-on-Trent. FOR NEW, USED & REFURB TRAILERS ON FLEXI CONTRACTS... Call: 07970 229012 or 07970 249051 Email : [email protected] The Group’s appointment as Central England main dealer for Lawrence David Trailers is testimony to Hartshorne’s continued commitment to provide its customers with the best one-stop-shop sales and aftercare experience possible. In addition to the Group’s existing Commercial Vehicle Franchises and Commercial Vehicle Bodyshop, Hydraulic Sales & Tail-Lift Service outlets. The Group will now be in a position to offer a comprehensive range of trailer services too. Backed by a full range of aftermarket packages.. • New & Used Trailers • Trailer Financial Services • Repair & Maintenance Contract Packages • Genuine Lawrence David Trailer Parts • Asset Management Initial uptake has been considerably better than expected with a number of sales already being processed in addition to a number of ex-contract trailers undergoing full refurbishment prior to re-entering service with Potteries based Browns Distribution. In addition, Trailer Parts Sales at Burton ‘Truck & Trailer Solutions’ and across the Group have grown amongst existing and new customers. Quality Trailer Sales & Aftercare Services tailored to meet your needs... w w w. h a r t s h o r n e g r o u p . c o . u k 18 HARTSHORNE GROUP BURTON Truck&Trailer S O L U T I O N S Truck & Trailer repairs have never been more affordable... MARSHALLING FOR THE RECOVERY... “In the wake of becoming the central England main dealer for Britain’s leading trailer supplier, Lawrence David, the Hartshorne (East Midlands) Stretton Service Centre has been rebranded as Truck & Trailer Solutions” Based at Stretton (Burton on Trent), Truck & Trailer Solutions will not only spearhead the Group’s attack on the trailer market, it will also drive a second new initiative - the marketing and provision of a new generation of repair and maintenance services for any make of van or truck. And there are plans for it ultimately to become a VOSA approved ADF MOT Test facility covering Class 5, 7 & LGV Tests. For some time now industry pundits have reported on the lack of alternative quailty service providers for the “White Van Operator ‘ a terminology we would prefer not to use, but we do acknowledge the benefits of providing a wider customer service base in addition to our existing large Commercial Vehicle Services. Building on the Group’s experience, gained from the Group’s Hartshorne Vehicle solutions activities, where many of our customers operate a mixed fleet of vehicles both in size and make, the benefits from a service supplier capable of offering a total fleet service package are apparent to all. So not only do we see Truck & Trailer as a rebranding exercise but a fresh uninhibited opportunity to broaden our customer base! Hartshorne (East Midlands ) LTD., Truck & Trailer Solutions, Eastern Ave., Stretton Business Park, Derby Road, Burton on Trent. DE13 0BB. • • • • • • Trailer Servicing Truck Servicing Contract Hire New & Used Sales Refurbishments Genuine Parts • LGV MOT Preparation & Test • 24/7 Cover • Mobile Van Repairs • Tailift Repairs & Calibration - Tel 01283 749420 www.hartshornegroup.co.uk The ‘One stop shop’ for all your truck & trailer needs! 19 VOLVO BUS & COACH SCENE Hartshorne PMI - a starter for National Coach Awards ... PMI contracts for your coaches might not be considered a cheap option, but for Chris Evitt, managing director of Wolverhampton based Coach Choice, it pays handsomely. He will tell you that Hartshorne does a fine job with his Volvos, based on the scheduled servicing. The Volvos availability for front line service is top line, unplanned downtime is no longer a concern and the pass rate for the annual test is good. In short, says Chris, for me PMI is the way forward. And that’s from a coach company that has just scooped the pool at the industry’s premier event, the UK Coach & Bus Awards. It was staged at The Tower Hotel, London, by Coach & Bus Week magazine. Coach Choice took the silverware both for Coach Operator of the Year (Small Fleets), and the coveted top award, UK Coach Operator of the Year. The latter was based both on 20 votes from the readers of Group Travel Organiser magazine and the result of a ‘mystery shopper’ exercise designed to test the company’s customer friendliness. Not to be forgotten, Coach Choice’s, Cass Winton Douglas put the icing on the cake by being named Coach Driver of the Year at the same event. Cass has been a PSV driver for 40years, eight of them for Coach Choice. It is fitting that he should receive his award this year, its the year he plans to retire. As Chris Evitt says, Cass is a great guy, a point more than underlined by the fact that customers booking coaches will also specify him as their first choice driver! Woodstones continue with an aggressive vehicle replacement programme... Brighton Coach Rally – a winner for Dudley’s Coaches. Even though the roots of Dudley’s Coaches track back to as far as 1938, it took until this year for the Radford (nr Inkberrow), Worcestershire based coach operator to enter the Brighton Coach Rally. And what a debut!! One of the company’s coaches - a Volvo B10M with Plaxton Excalibur body, first registered in January ’99 - took the Volvo Trophy for the top coach supplied by Volvo Coach Sales. Despite the doom and gloom of recession, business is more than holding up for Kidderminster based coach operator Woodstones Coaches Ltd. Doubtless, running a modern, attractive looking fleet is one of the cornerstones of the company’s success. As potential hirers are told, none in the six strong fleet is more than three years old – keeping the carbon footprint low and, if required, allowing access into/through the London Low Emission Zone without a premium on the hire charge. With 16 Volvos in the fleet that otherwise numbers 19, including a minibus, its fair to say that managing director Chris Dudley favours the Swedish marque. Also, the fact that he has only bought used coaches for the last 20years or more, perhaps says more about the durability of Volvo coaches than any advert can. Chris is quick to praise Hartshorne (Walsall). ‘They’re fantastically helpful,’ is how he puts it, ‘not only as the supplier of all our genuine parts but also for their flexibility in stepping up to the oche, sometimes at short notice, to handle service and repairs when in-house capacity is a bit pushed.’ Woodstones also believe that coach travel should be available to all. Hence, all its coaches are wheelchair access equipped. If winning a coach award was not sufficient, driver Tony Clarke’s sartorial elegance impressed the judges to the point that he/ Dudley’s left Brighton with a second, a special award – for the smartest uniformed driver and/or courier for a medium fleet – presented by Leisurewear Direct. Last but not least, all the coaches are Volvo B7R/Plaxton Profile combinations with maximum seating capacities ranging from 49 to 70 – depending on vehicle and whether wheelchair passengers are being carried. Chris says that driver Tony should share as much of the glory as any. Seems he put the effort in to bring the coach up to top concourse trim...and still had time left to clean up on the uniform front!! All the coaches are covered by Volvo’s full two year warranty, with third year drive line cover. So, any warranty work is handled by Hartshorne at Pensnett, the in house team looking after everything, from a smart, modern workshop. Woodstones, Richard Meredith will tell you, apart from being selling/advertising tools in their own right, their coaches command a high residual when replacement becomes due – all good for the bottom line. As to the future, with an ever discerning public choosing to delve more deeply into the pedigree of the coaches they might be booking, it appears that regardless of the nation’s economic plight Woodstones will continue to trade and build on its Volvo/Plaxton fleet, its solid professional approach and its growing reputation. Suffice to say, the company has placed its order for two replacement Volvo B7R/Plaxton Profile coaches during 2010. 21 WE DON’T JUST MAINTAIN TRUCKS LET US MAINTAIN YOUR TRAILERS... Contracts start from as little as £50.00 per month... HARTSHORNE R&M TRAILER CONTRACTS INCLUDE: • 6 WEEKLY O LICENCE • PRESENTATION FOR MOT TEST INCLUDING ANNUAL MOT TEST FEE • ANNUAL STEAM CLEAN • BRAKE TEST ON EACH SERVICE VISIT REPAIRS & MAINTENANCE TO: • SUSPENSION • BRAKES • ELECTRICS & RUNNING GEAR • LANDING LEGS ( All contracts based on 160,000km per annum. ) We can also provide Tail-lift Repairs & Maintenance plus Loler & Weight Test Certification Collection and Delivery by prior arrangement at additional cost. Call your nearest Hartshorne Group Service Depot! 22 www.hartshornegroup.co.uk H C K C O ST LY K E E W ANGES .. . S R E F F O T S E T A L R O F L - CAL To view our wide variety of Used Trucks in person, call 01922 704600 or visit our on-line web site: www.hartshornegroup.co.uk 23 Hartshorne Commercial Vehicle Bodyshop Accident Repairs & refinishing • Vehicle & Plant refurb’s • Chassis Alignment • Body Building • Vans/Trucks/Trailer Repairs • ISO Accreditation The difference is in our attention to detail Centrally Located to M6 J10 Based just off junction 10 on M6, we are ideally located for easy access via the Midland’s motorway network, As one of the UK’s most experienced commercial vehicle bodyshop’s one thing is for sure, after 40 years in the business we pride ourselves at being at the forefront of our industry when it comes to commercial accident repairs, fabrication, refurbishment or paint refinishing. ATTENTION TO DETAIL IS KEY...IN ALL WE DO! We are beyond the point of being fazed by any job... suffice to say, the Hartshorne body shop handles all from car derived vans through to maximum weight artics, with repairs ranging from a simple replacement of a door mounted mirror through to the ‘re-squaring’ of a 13.6m long tri-axle trailer or the restoration of a badly mis-shapen ‘roll-over’ cab. We acknowledge that when any vehicle, trailer or piece of plant is off the road it is more than an inconvenience. It has a direct impact on its operator’s livelihood. That’s why we put so much effort into upholding our attention to detail commitment - thoughout our full range of services all focused on simply delivering the most cost-effective and speedily repair possible... Over the years, we have built a strong commercial vehicle repair centre team that contains a blend of experience, traditional skills second to none. You could not be in better hands.... HARTSHORNE COMMERCIAL VEHICLE BODYSHOP 24 Call: 01922 704611 The difference is in our attention to detail For all Trailer Repairs & Refurbishments... One of the UK’s leading commercial vehicle paint refinishers... There’s no one more experienced than Hartshorne Bodyshop... Before After Second-to-none preparation techniques and repairs, professional paint finishing process... Offering Full specialist paint techniques including custom air brush graphics Before After Services range from shot blasting, accident repairs, curtains, canopies, bulkhead, rear doors, side and under runners, repairs / replacements... including tail-lifts and a host more...call or email: [email protected] 25 HARTSHORNE TRAINING Group’s commitment to training, basis for all-round success! Throughout the past year the Group has provided a diverse range of training courses to both internal and external candidates. Each year, truck and bus technology moves forward apace, just as the Hartshorne Training syllabus continues to adapt and deliver the most up-to-date courses possible. Passing on this knowledge is key to Hartshorne technicians maintaining their second to none levels of product knowledge, positioning them amongst the best in the Volvo network. Volvo Truck UK Managing Director - Goran Nyberg Congratulates Group technicians on their achievements... 26 Paul Johnson Steve Forrest Alex Bartlett. Alex Steadman Garth Davis Matthew Langford www.hartshornegroup.co.uk DSA-LGV APPROVED DRIVER TRAINING Are you up to date with legislation? From September 2009, a new directive from the DSA means that all commercial LGV drivers need to complete 35hrs training every five years to gain a Driver CPC Certificate. Hartshorne Driver Development Team are now offering ‘the latest’ Driver CPC Training Courses at inclusive terms for all your drivers from as little as £12 per month, based on £140 for a seven-hour course: Ron Burndred - joins Hartshorne Driver Training Team as driving instructor. Hartshorne driver training courses deliver DSA – LGV approved driving tuition leading to: • Category C & C+E qualification. • Category B+E qualification. • Driver CPC qualifications • Manual Handling • Drivers hours & digital tachographs • SAFED • SAFED (7 hours) • Drivers hours (3.5 hours) • Digital and Analogue Tachograph (3.5 hours) Don’t miss this opportunity... call us now on the number below or e-mail: [email protected] to secure your place on the up-coming CPC courses starting January 2010. We can arrange tutorials to suit the availability and needs of your staff... Hartshorne will cater for all your driver CPC needs and make it easily affordable by spreading the load and costs. Just submit a list of all your drivers who require training, and we will do the rest! Hartshorne will deal with all administration, arranging courses on your behalf and with your assistance produce a plan suited to your business needs. We can also spread training costs over one year... what could be simpler and trouble free? If you would like to have a course developed in line with the new CPC syllabus, Hartshorne will be pleased to work with all members of our customer base to ensure their area of expertise is approved by JAUPT (Joint Approval Unit Periodic Training). Contact or email: [email protected] All Hartshorne instructors are DSA (Driving Standards Agency) qualified. We take care of all theory and practical test bookings and medicals if required. DRIVER TRAINING L DSA DRIVING STANDARDS AGENCY SAFE DRIVING FOR LIFE TM GROUP EXTENDS DRIVER TRAINING COURSES TO COVER VEHICLE & TRAILER COMBINATION. ( B+E ) LICENCE CATEGORY. Learn to Tow... SAFER DRIVING WITH HORSE BOX & CARAVAN TRAINING Whether you are new to caravanning or not... Learn all you need to know about towing a caravan or trailer from the leading experts in the field. Theory and practical hands on training, be safe...not sorry, when it comes to towing your expensive and much cherished rig. WHY NOT ENROL TODAY – 01283 523100 27 Hartshorne & Volvo operators make the most of the summer sunshine... TERRY’S FH12 IS BEST IN SHOW... Hartshorne is proud to sponsor the Best in Show award at the Shropshire Truck show – and doubly pleased that, this year, the prizes went to Terry Begley in a Volvo operated by rural suppliers, Countrywide. The FH12 460 – called Hogtrotter and emblazoned with an eye-catching airbrushed pig – is four years old with almost half a million km on the clock and, according to Terry, owes its victory to a pretty rigorous cleaning and maintenance programme. “It gets lots of TLC,” says the delighted Terry, “plenty of washing and polishing whenever there’s free time. It’s basically a question of keeping on top of it from day one. Even out of show season we’ll wash the truck two or three times a week and polish it once a fortnight.” When showtime’s in full swing, the pace gets positively gruelling. “At the Peterborough Truckfest, we were already at work on it by Friday evening, then we spent 18hours on Saturday and 15 of Sunday working on it – and not just the bits you can see!” 28 Hogtrotter is a genuine working truck, delivering to 46 stores and countless farms across the South, so how does Terry rate Volvo as business machines? “I love ‘em!” is the simple answer. “The I-Shift is second to none, there’s plenty of room and they’re tried and tested. They’re easy to drive, too – just less stress!” Terry, the Hogtrotter and Volvo... winners all three! HCR Recovery – The Hucknall based coach and LGV recovery specialists for Nottinghamshire – have found their new Volvo FH as effective in competition as on the roads. Not only is the FH-460 “ideal for its job,” according to the company’s owner and co-Director, it has also enhanced HCR’s prestige. ‘Countrywide’ make clean sweep of it, winning best in Show Volvo at both The Shropshire Truck Show & The Peak Truck Show. Pictured, Shropshire winner ( CF05 HOG) alongside Peak Truck Show Winner (CF09 CMF). 29 ROUND THE GROUP FalklandsRevisited - Potteries Technician John Pettitt receives high praise from Royal Air Force Captain C G Baddeley... “Specialist knowledge and expertise from Hartshorne technician John Pettitt saved the day at the Falkland Islands Joint Forces MT Workshop. Below is a letter received by the base from RAF Captain Baddeley of the Forward Support Squadron following John’s good work.” To: Warrant Officer Carr, Re: VISIT TO FALKLAND ISLANDS BY HARTSHORNE I would like to take this opportunity to thank you for your excellent work in arranging the visit of Mr John Pettitt of Hartshorne Volvo to the Joint Forces MT Workshop between 27 Apr - 1 May 09. As you are aware, due to the specialised nature of the vehicles we maintain it is necessary, on occasions, to seek additional support from the equipment manufacturer. This proved to be the case with the in Theatre Volvo Domestic Fire vehicle whereby specialist diagnostic equipment and vehicle specific knowledge led to its rectification. Cindy sky dives 13,000ft for Childrens Hospice... Hartshorne (Shrewsbury) Cindy Parry takes a flying leap for charity... Last September, Cindy travelled to North London Parachute Centre Cambridgeshire only to find inclement weather threatened Cindy’s sponsored charity tandem sky dive. Fortunately, the sun shone through and she managed to board the second and last plane of the day from which Cindy successfully completed a 13,000ft tandem skydive in aid of Hope House Childrens Hospice in Shropshire. Hartshorne Potteries make-over... Without your extensive knowledge of civilian agencies and in particular the timely communication with Hartshorne Volvo, I doubt we would have benefited from such a rapid response and consequent repair of this critical asset. I am also aware of the excellent work carried out by Hartshorne Volvo to ensure that this visit was a success. In particular, I would like to pass on my thanks to Mr Andy Bloor as point of contact for my engineers and Mr John Pettitt, the visiting engineering specialist. My staff who hosted Mr Pettitt’s visit have commented on not only his excellent technical knowledge and experience, but also more noticeably his highly professional and courteous manner. He proved to be not only a fine ambassador for Hartshorne Volvo but also an extremely high calibre technician of whom his employers can be justifiably proud. As well as my thanks to you, I would be grateful if you could relay my appreciation to those concerned at Hartshorne Volvo. Thank you. Yours sincerely, CG BADDELEY Captain MECHANICAL TRANSPORT WORKSHOP FORWARD SUPPORT SQUADRON 30 Hartshorne (Potteries) Service and Parts counter sales combine as part of a total make-over creating a new open plan environment with Service and Parts staff in one collective area, conducive to providing a more efficient front counter approach. As well as creating a new drivers waiting area and meeting room. The alterations make for a more business friendly environment for both staff and customers. Hartshorne Group 10yr Service Awards... Janet Page Hartshorne Service Dept.,Walsall Stan Joyce, Hartshorne Service Dept.,Walsall Nigel Emery, Hartshorne Service Dept.,Burton Andrew Jones, Hartshorne Parts Dept.,Birmingham Lisa Ridgway, Hartshorne Service Dept.,Walsall John Wason, Hartshorne Service Dept.,Stafford Mark Vann, Hartshorne Sales Dept., Walsall Chris Hawksworth Hartshorne Purchasing, Burton Robert Phillips, Hartshorne Service Dept., Potteries Wayne Bowring, Hartshorne Bodyshop, Walsall Christopher Williams, Hartshorne Bodyshop, Walsall Lee Louch, Hartshorne Parts Dept., Burton 31 WITH HARTSHORNE FITTED PRICE YOU GET A WHOLE LOT MORE, AND THERE ARE NO SURPRISES... You’ll know up front exactly how much the work will cost. No hidden extras and all Volvo Fitted Parts carry a Volvo 2-year Parts Warranty. RIGHT FIT! RIGHT PRICE! 2 YEARS WARRANTY ON ALL GENUINE VOLVO FITTED PRICE PARTS CONTACT YOUR NEAREST HARTSHORNE DEALERPOINT FOR A VOLVO FITTED PRICE TODAY! PARTS AND SERVICE OFFERS FROM YOUR TRUSTED VOLVO DEALER Design & Print - Marketing & Design Tel: 01283 545000 PLUS...