Basic Custodial Training

Transcription

PORTLAND
HABILITATION
CENTER
NORTHWEST
BASIC CUSTODIAL TRAINING
RESERVED
TRAINING MANUAL
All material in this training manual is property of Portland Habilitation Center Northwest, Portland,
Oregon. All rights reserved. © August 2, 2010. Manual prepared by Lynden Evans. Special contributions
from: Donna Murphy, Cathy France, Russell Rose, Bonnie Ellis, Jon Glisan, Lloyd Johnson, and many
more members of Portland Habilitation Center’s Building Maintenance Department.
© 2010 Portland Habilitation Center Northwest 5312 NE 148th Avenue, Portland, Oregon 97230
2
Table of Contents
Section 1 ........................................................................................................................................................................ 6
PHCNW History.......................................................................................................................................................... 7
PHCNW Mission............................................................................................................................................... 7
Basic Custodial Training Goals ................................................................................................................................... 7
Basic Custodial Training Competencies ..................................................................................................................... 8
Assessment and Course Completion ............................................................................................................... 9
Essential Teaching and Learning Framework .......................................................................................................... 10
Instruction & Accommodation ...................................................................................................................... 10
Bloom’s Taxonomy .................................................................................................................................................. 11
Maslow’s Hierarchy of Needs .................................................................................................................................. 12
Learning Modalities ....................................................................................................................................... 13
Section 2 ...................................................................................................................................................................... 14
Work Life .................................................................................................................................................................. 15
Character ....................................................................................................................................................... 16
Communication ............................................................................................................................................. 18
Self Esteem .................................................................................................................................................... 21
Quality ........................................................................................................................................................... 22
Security .......................................................................................................................................................... 24
Harrassment…………………………………………………………………………………………………………………………………………….26
Team Work .................................................................................................................................................... 28
Time Control .................................................................................................................................................. 29
Accident Prevention ...................................................................................................................................... 30
20 Ways to Lose your Job…………………………………………………………………………………………………………………………32
Trade Tools .............................................................................................................................................................. 33
Personal Protective Equipment ..................................................................................................................... 34
Cleaning Carts ................................................................................................................................................ 35
Mopping Systems .......................................................................................................................................... 37
Chemicals ...................................................................................................................................................... 41
Vacuums ........................................................................................................................................................ 43
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Trade Tools Continued:
Floor Buffers .................................................................................................................................................. 46
Auto Scrubbers .............................................................................................................................................. 50
Brooms .......................................................................................................................................................... 54
Dust Pans ....................................................................................................................................................... 55
Plungers ......................................................................................................................................................... 56
Sponges and Scratch Pads ............................................................................................................................. 57
Extension Cords ............................................................................................................................................. 58
Dusters .......................................................................................................................................................... 60
Detail Brush ................................................................................................................................................... 62
Putty Knife ..................................................................................................................................................... 63
Door Stop ...................................................................................................................................................... 64
Green Cleaning Policies & Processes...................................................................................................................... 65
Trashing……………………………………………………………………………………………………………………………………………………69
Restrooms ..................................................................................................................................................... 72
Locker Rooms ................................................................................................................................................ 80
Showers ......................................................................................................................................................... 83
Offices............................................................................................................................................................ 86
Classrooms .................................................................................................................................................... 89
Laboratories .................................................................................................................................................. 93
Clinics............................................................................................................................................................. 96
Stairwells ..................................................................................................................................................... 100
Common Areas ............................................................................................................................................ 103
School Gyms ................................................................................................................................................ 106
Windows...................................................................................................................................................... 110
Entryways .................................................................................................................................................... 113
Kitchens ....................................................................................................................................................... 117
Exterior Cleaning ......................................................................................................................................... 121
Periodic Cleaning…………………………………………………………………………………………………………………………………...124
References ............................................................................................................................................................. 126
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How to use this Training Manual . . .
The information in this manual is designed to be visually appealing and easy to understand. It is
separated into 2 basic sections. Section 1 explains things such as PHCNW’s history, custodial
training competencies, and offers some basic learning theory. Section 2 is where the specific units
of instruction are located.
In our efforts to simplify and make our training more efficient and effective, we have compressed
our training materials into 3 basic units. They are labeled:
Work Life
o This unit is focused work life. It considers some of the most important aspects of
being successful in any job. Some of the topics covered in this unit are
communication, time management, and accident prevention.
Trade Tools
o This unit explains how to properly use the most common custodial tools.
Cleaning Processes
o This unit describes area specific cleaning processes such as restrooms, classrooms,
and offices.
At the end of each lesson, you will see “Skill Check”. This is where we will find out what you have
learned in that particular lesson. Each “Skill Check” is directly connected to a learning outcome
identified in your training record.
Other icons to pay close attention to as you move through each lesson:
Watch Out!
Safety Alert!
5
Explains how each of our cleaning
process adheres to green cleaning
“Best Practice” industry standards.
Section 1
6
PHCNW’s History
Portland Habilitation Center Northwest was founded in 1951 and was known as Portland’s Children
Center – a school devoted to educating children with disabilities. Over time, the children “grew up”,
becoming adults with special needs who faced severely limited occupational opportunities. Realizing
this, the Center began to develop a wide assortment of vocational programs ranging from sheltered
services to landscape and custodial training programs.
Janitorial training at PHCNW was initiated in 1967, and by 1973 the Building Maintenance Department
had begun commercial contracting. The operation has grown dramatically in recent years, relying
mainly on the experience and expertise of managers, instructors, supervisors, and support staff whose
combined abilities, innovative ideas, and dedication to teamwork have translated into a remarkably
successful venture.
PHCNW’s Mission
Our mission is to train and employ people with disabilities.
Basic Custodial Training Goals
The Basic Custodial Training Course was designed to keep to the company mission in preparing
individuals with marketable job skills in the field of Building Maintenance Services. Thus, the overall
company mission encompasses and supports a comprehensive vocational curriculum that uses modern
tools and “green” processes.
Basic Custodial Training (BCT) course content is presented both in standard classroom- lecture-type
setting and self-paced practical work experience format with hands-on training. In keeping with the
company philosophy of helping individuals to go,” beyond limitations,” trainees in BCT are paid for
service performance.
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Competencies
Basic Custodial Training Competencies
Competency
Custodial Training Summary
C1
Safety
Performs job related tasks (i.e. chemical and equipment use) according to
specified safety protocols. Can interpret safety signs found in the
workplace.
C2
Job Performance
Uses common tools, equipment, machines, and materials for performing
various custodial tasks. Maintains a good work ethic.
C3
Communication
Understands and responds to verbal/written requests in English.
Effectively communicates with supervisor regarding emergencies, training
needs, missing work, specific task expectations, etc.
C4
Professionalism
Demonstrates appropriate behavior, attire, attitudes, and social
interactions. Responds appropriately to instruction and criticism.
Develops strategies for maintaining a positive self image.
C5
Team Participation
Works with other custodial staff to complete special tasks.
C6
Time Allocation
Performs successful time/task management.
C7
Customer Service
Responds appropriately to greetings and requests by customers and
clients
C8
Problem Solving
Resolves problems with cleaning equipment and follows proper
maintenance procedures.
8
Assessment
Assessment & Course Completion
First and most importantly, PHC’S Basic Training for Custodians was designed to meet the needs of
individuals with disabilities. PHC’s training program accommodates and gives ample assistance to all
trainees who need it. However, the skills needed to be a successful custodian are very specific. Thus,
our assurance that trainees understand and can successfully perform these skills is essential.
Assessment is just that – assurance that what has been taught actually has been learned. Placing
untrained custodians in regular janitorial positions is a recipe for failure. Failure is something PHCNW is
determined to avoid.
Trainees will be assessed both formally and informally in the three instructional units addressed above:
1. Work Life
2. Trade Tools
3. Cleaning Processes
In keeping with the company motto, trainees in PHC’S Basic Custodial Training Course are given every
opportunity to succeed. Course information is presented visually, verbally, and in written form. Along
with these classroom components, trainees receive extensive hands on practice – gradually receiving
more and more responsibility as their speed of task completion improves. To be awarded a Basic
Custodial Training Certificate of Completion, trainees must be proficient in all PHCNW Basic Custodial
Core Competencies. Trainees will receive documentation articulating specific skills and abilities. PCH
also will certify trainees who are able to perform single tasks. Training typically last 6 weeks, however
course completion and graduation candidacy approval is finalized by the PHCNW training department.
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Instruction
Essential Teaching and Learning Framework
I do, you
watch.
You do, I
help.
I do, you
help.
You do, I
watch.
The idea of education is to take someone from codependence to independence. For someone to
understand something new, they need to attach a portion of the new to the known. This “known” is
called a schema – or memory net. You learn by connecting something that you already understand, the
new concept/idea. This is how you build knowledge.
Instruction & Accommodation
Your job as a teacher is to teach. This sounds simple. However, good instruction is often hard to come
by. Even rarer, is knowledge transfer. It is important that you have some understanding of educational
theory and its application. It is also essential that you understand how learners learn – that you teach in
a way that is most appropriate to the individual. The educational term here is individualizing
instruction or educational accommodation. Making accommodations while teaching means
considering the needs of the student, how they best learn, and then teaching content (this includes
providing resources in our case) that meet the leaning/performance needs of the student. Not every
student learns the same way; nor does every student progress at the same pace. This is especially true
in our business of training people with disabilities.
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Blooms Taxonomy
Levels of Cognition (thinking)
Creativity
Evaluation
Synthesis
Analysis
Application
Understanding
Knowledge
Bloom’s is a basic frame work for understanding th levels of thinking difficulty. It is also a tremendous
diagnostic tool for determing where problems occure in ones thinking and where communication break
downs occure. Here is how it works. The level below must be achieved before one can move to a
higher level.
Examples:
 You have to know someone before you can understand them.
 You have to be able to analyze a buget before you evaluate its merit.
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Maslow's Hierarchy of
Needs
This works similar to Blooms in that it gives you a good idea of
what the individual can do, based on the their current needs.
If the individual is homeless for example, their focus is
primarily on the Safety and Physiological needs. The
person without a home is not really concerned
about “achieving” (doing their job well), or
respecting others.
Why do Bloom’s and Maslow Matter?
As a teacher, you should be always asking
the question, “Do they get it”? If the
student is not “getting it”, then a
problem exists. The source of this
problem is either with the student,
or with the teacher. As a teacher
it is your job to figure this out.
Bloom and Maslow provide
conceptual framework for
diagnosing teaching,
learning, and
communication
problems. They
provide reasons
for behavior.
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Learning Modalities
People learn differently. The educational term for learner differentiation is modality. Here are the main
three with their sub-modalities:
Visual
Auditory
Kinesthetic
Video
Verbal Instructions
Role play
Photos
Reading Out Loud
Games
Flash Cards
Lectures
Emotional Connection
Copying Notes
Poems/Rhymes
Trial, Error, & Revision
Demonstrations
Group Discussion
Making Lists
Guided Imagery
Music
Field Trips
To be a better teacher, you need to diversify your instructional tools. These sub-modalities are tools
you can use to teach and train. It is important to individualize instruction and to realize that some of
your learners may be more visual, while others are more kinesthetic.
Our premise for training at Portland Habilitation Center Northwest is that the trainee can and wants to
learn. Otherwise, why are they in our program? Therefore, it is up to us, the training department, to
make this hope a reality for them.
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Section 2
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Character
Character is simply a person’s moral and ethical qualities. It is something inside of you that others can’t
see, but reference nonetheless. Whatever you think is good or bad and whatever you do, is a
representation of your character. It is a lot like a character in a movie or play. You make judgments
about that character based on what they say and what they do. We know who the “bad guy” is because
he says and does bad stuff. He might look bad too, but most of us don’t make a final character verdict
until we see what he does.
Your character is judged the same way. Those around you determine if you are a “good guy” or “bad
guy”, “good girl or bad girl”, by what you say and do. For example if you always do what you say you are
going to do, other people will then learn to trust you. You can be considered trustworthy – a very noble
attribute. Likewise, if you never do what you say you are going to do, then other people will mark you
as dishonest. It is very difficult to work with dishonest people, because you can’t trust them.
Take a look at all the words associated with character. Consider how many words are associated with
how others see you and the impression you make upon them.
Some of the words that stand out to me
are “Reputation”, “Reference”, and “Role”.
They all point to how others see you –
essentially the impression you are making.
Now why is this important? Why should
you care what others think? Well there
are many reasons why, but in the world of
business, the most important is trust. For
people to do business with you, they have
to trust you.
Good business relationships exist on the
basis of honesty. Without it, things fall
apart.
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The Relationship Exchange
Service
Needed
Service
Provider
The service diagram is very basic, but essential for understanding how relationships work. If I am
hungry, I will go to a store or restaurant to buy some food. I am in need of food service. Now, the place
I pick, largely has to do with, what I want, seafood, pasta, enchiladas, sushi, etc., the price I want to pay,
and my personal health - I loathe food poisoning. I need to trust the food I eat, will not make me sick.
The place I choose is the food service provider. You can see then, that one does not exist without the
other. Food service providers would not exist, without a need for food.
In custodial services, our job exists because buildings need to be cleaned. If buildings did not need to be
cleaned, then we would not have a job. I suppose then dirt = job security, at least for us. What we offer,
our service prices, and our trustworthiness/character are what compel those who have a service need,
to select us, the service provider. If we have the ability and can perform our services at the right price,
but don’t do what we say, then the relationship is broken.
Character is something that is looked at through your entire time in training. We want to trust you. We
want to believe you and work with you. Understand, if we can’t trust you, then we can’t work with you.
Your character will be evaluated in four areas through the duration of your time in training:
1.
2.
3.
4.
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Attendance
Being on Time
Positive Attitude
Doing what you say.
Communication
Communication is one of the most important Work Life competencies to work on. I think all of us can
improve when and how we communicate. Most of the actual meaning that occurs during a
conversation is not in the words that are being spoken. Most meaning is nonverbal. This means that
most meaning shared from one person to another is actually in their physical gestures, tone of voice,
posture, etc. Actions really do speak louder than words. What this means for your work life, is that how
you say something is actually more important then what you are saying.
Think about what you say before you say it. Think about
how you are going to say something before you say it. Is
it professional? Are you in control of your emotions?
Would you like someone else speaking to you this way?
These are good guiding questions to consider as you
prepare to speak.
What you can say at work is different then what you can
say when you are at home, with your friends, or at the
mall. It is a little scary to think about, but saying the
wrong thing can cost you your job. It unfortunately
happens quite frequently. Someone says something
about another person’s size, gender, or disability and it is
perceived as harassment. What can you say then? A
good rule is that if it pertains to your job, then it is ok.
Avoid the following communication blunders:
Speaking to the customer. You really only need to speak to clients and customers if they speak
to you first. It is best to avoid this.
Talking about your own, or another person’s appearance, clothing, personal problems,
disabilities, etc.
Using your work e-mail for personal conversations and non related work issues.
Cell phone use while working. Breaks are ok, but not when you need to be doing your job.
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Misunderstandings and communication problems remain one of the most common sources of
workplace strife, and interpersonal difficulties are magnified when conflicting work styles coexist in one
setting. Generational differences (baby boomers vs. GenX-ers), personal management styles,
educational background, and cultural diversity are all potential sources of misunderstandings.
Try these conflict resolution tips to make your work environment a less stressful, and a more productive
place:
1. Resist the temptation to involve yourself in conflicts that do not directly involve you or your responsibilities.
Even if someone has clearly been wronged, allow him or her to resolve the situation as he/she chooses.
2. Try to depersonalize conflicts. Instead of a "me versus you" mentality, visualize an "us versus the problem"
scenario. This is not only a more professional attitude, but it will also improve productivity and is in the best
interests of the company.
3. Be open and listen to another's point of view and reflect back to the person as to what you think you heard. This
important clarification skill leads to less misunderstanding, with the other person feeling heard and understood.
4. Before explaining your own position, try to paraphrase and condense what the other is saying into one or two
sentences. Start with, "So you're saying that..." and see how much you really understand about your rival's
position. You may find that you're on the same wavelength but having problems communicating your ideas.
5. Limit your complaints to those directly involved in the workplace conflict. Character assassination is not needed.
"He missed part of his route" is OK; "he's a total idiot" is not.
6. Know when conflict isn't just conflict. If conflict arises due to sexual, racial, or ethnic issues, or if someone
behaves inappropriately, that's not conflict, it's harassment. Take action and discuss the problem with your
supervisor or human resources department.
7. It's not all about you - You may think it's a personal attack, but maybe your co-worker is just having a bad day.
Take time to think BEFORE you speak in response to an insensitive remark. It may be that saying nothing is the best
response.
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Listening
People need to practice and acquire skills to be good
listeners. Words are intangible and must be sent by the
speaker and received by an active listener. Here are some
pointers for to improve your listening skills.
1. If you are really listening intently, you should feel
tired after your speaker has finished. Effective listening is
an active rather than a passive activity.
2. Your body position defines whether you will have
the chance of being a good listener or a good deflector.
Make sure you are facing the person you are listening to.
3. Meaning cannot just be transmitted as a tangible
substance by the speaker. It must also be stimulated or
aroused in the receiver. Restate what you think the
person speaking is saying after they have said it. “I am
hearing you say . . . “
1. Role Play – appropriate vs. inappropriate communication.
2. Throughout your training, you will be evaluated on proper work place
communication. This will be documented in your basic custodial training
record.
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Self Esteem
Self esteem is one of the most import parts of being successful at work. Successful people have a “can
do” attitude. They are able to rise above their situation and limitations. They have a persevering spirit,
one that sees the glass half full, rather than half empty. Like anything, having good self esteem is
something that is learned over time. A major part of maintaining good self esteem is choosing to look at
what is good, rather then what is bad. Rather than focusing on failure, focus on accomplishments.
Those with good self esteem have chosen to not allow circumstance to control their perspective.
This is often not an easy thing to do as we all tend to lean towards negativity and pessimism. The key
here is to understand that you have tremendous value – all humans do. Although you may have
stumbled a bit in this life, you still have much to contribute. Some hints for helping self esteem.
Work: Going to work helps people feel a sense of accomplishment. Work is good!
Exercise: 30 – 40 minutes of aerobic activity 3-4 times per week. Check with your doctor prior
to exercising to determine any health risks.
Sleep: 8-9 hours per day on a regular schedule
Diet: Healthy food with lots of water. Avoid drugs, alcohol, and other stuff you don’t need.
Hobbies: Spend time doing things you like.
Friends: Even better, spend time doing things you like with others
Spiritual Community: Connect with a local church, synagogue, or mosque.
Volunteer Work: Take your focus off yourself by helping others.
All of these are helpful ideas that reestablish a healthy outlook. If you do find yourself really struggling
with depression, then be sure to let your doctor know.
1. Demonstrate throughout the training process a clean and professional
personal appearance including good personal hygiene. Maintain a
positive/”can do” attitude when learning new tasks.
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Quality
Have you ever opened a gift and the when you go to use it for the first time it breaks? I purchased a toy
gun that shot our spongy darts for my son one year for his birthday. When the gun was in the package,
the toy looked really nice. There were flashy colors surrounding the plastic container and action
pictures of happy kids shooting spongy darts at each other. It looked great. But when we actually took
it out if its wrapper and began to play with it, it quickly fell apart. Only one dart actually flew out about
2 feet from the end of the gun and it didn’t work anymore after that. Play time was finished. Needless
to say, my son was disappointed. So was I. After all, I was the one who paid for it in the first place.
The quality of the product was poor. It didn’t last. As a consumer, I feel cheated. I am not going to
purchase anything else from that company. I don’t trust them to sell me something of value. I am going
to look elsewhere.
The basic definition for quality is a
“measure of excellence or state of being
free from defects, deficiencies, and
significant variations”. Another way to put
it is "the totality of features and
characteristics of a product or service that
bears its ability to satisfy stated or implied
needs”.
What this means is that quality is the same
as value. It is how we judge whether
something is good or bad, and more
specifically how we determine if that
something is going to service our needs.
Quality is very important for many reasons.
It helps build trust between service-needers and service-providers. It helps establish a good reputation
in the community. It makes others interested in what we are doing and more specifically, how we do it.
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As professional custodians, we are evaluated on the quality of our cleaning. If we keep missing areas,
then our customer will be disappointed with the service we are providing, the service they have
purchased. If they are disappointed with our service, there is a good chance they will find someone else
to do the job.
It is important that as you do your daily tasks, you remember to maintain a conscious effort to do your
work well and to do it right. Check your work as you go to make sure you are maintaining high quality
standards.
1. Complete an inspection (not your own route) with your
trainer/supervisor. Watch closely what they do and what they notice.
2. Complete your own route inspection after you have cleaned it. Point out
any areas to your supervisor/trainer that need cleaning. Make sure you
are checking the quality of your work in the same way your
trainer/supervisor would.
3. The quality of your work will be evaluated at each training location. It
will be documented in your training record
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Security
General Physical Security: Physical security is essential for
protecting important assets. It forms the basis for all other security
efforts. Physical security refers to the protection of building sites
and equipment (and all other information and software contained
therein) from theft, vandalism, natural disaster, manmade
catastrophes, and accidental damage (e.g., from electrical surges,
extreme temperatures, and even spilled coffee). It requires solid
building construction, suitable emergency preparedness, reliable
power supplies, adequate climate control, and appropriate
protection from intruders.
In custodial services – these 4 areas of concern are your primary responsibilities
Doors
- Ensure all interior
doors are shut and
locked when you
leave the room.
- Ensure all exterior
doors are secure
and locked when
you leave the
building site.
Windows
- Make sure all
windows are shut
and locked when
you leave cleaning
area.
Confidential
Material
- If you see
confidential
material, report it
immediatly to your
supervisor.
Keys
- Never leave your
keys unattended.
Losing keys can and
often does result in
losing your job.
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General Building Security Guidelines:
All building
exterior
doors and
windows are
to be kept
locked at all
times.
Doors shall
be left
unlocked or
open, only
while a staff
member is in
a position to
monitor
access
through the
doorway.
No one shall
provide or
allow
unescorted
access to any
building or
room to
anyone who
is not known
to them to be
a trusted staff
member.
Any person
who is
suspicious or
cannot
provide staff
identification
must be
reported to
your
supervisor.
If you witness
a building
problem,
such as a
faulty lock or
door, a
propped
open door, or
something
potentially
dangerous,
you must
notify your
supervisor.
1. Demonstrate your knowledge of security principles by locking all doors
and windows as your complete your cleaning route.
2. Maintain possession of your building keys at all times.
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Harrassment
Harassment is defined as any conduct directed toward another person or group of people in the
workplace, which is based on race, color, national origin, physical handicap, disability, sexual
orientation, or for any reason whether it is intended or not which has the effect of creating a workplace
environment that is hostile, offensive, intimidating, or humiliating to an employee may also constitute
workplace harassment.
Sexual Harassment: “Sexual Harassment” means sexual advances, request for sexual favor, and or
verbal or physical conduct of a sexual nature when (a) submission to or rejection of such advances,
requests or conduct is made either explicitly or implicitly a term or condition of employment or as a
basis for employment decision; or (b) such advances, requests or conduct have the purpose or effect of
unreasonably interfering with an individual’s work performance by creating an intimidating, hostile,
humiliating or sexually offensive work environment.
Under this definition, direct or implied requests by a supervisor for sexual favors in exchange for actual
or promised job benefits, such as favorable reviews, salary increases, promotions, increased benefits, or
continued employment may constitute sexual harassment.
26
While it is not possible to list all those additional circumstances that may constitute sexual harassment,
the following are some examples of conduct that, if unwelcome, may constitute sexual harassment
depending on the circumstances, including the severity of the conduct and its pervasiveness:
Unwelcome sexual advances, whether they involve physical touching or not.
Sexual epithets, jokes, written or oral references to sexual conduct; gossip regarding one’s
sexual life; comments relating to an individual’s body; comments about an individual’s sexual
activity, or deficiencies.
Displaying sexually suggestive, objects, pictures, cartoons, paintings, photographs.
Unwelcome leering, whistling, brushing against the body, sexual gestures, suggestive or insulting
comments, abusive language.
Inquiries into one’s sexual experiences and activities.
Complaints of Workplace Harassment
If any employee believes that he or she has been subjected to workplace harassment, the employee has
the right to file a complaint within the organization they work for. This may be done in writing or orally.
Any employee desiring to file a complaint regarding workplace harassment may do so in a number of
ways. The employee may make the complaint to his/her supervisor. If the employee is not comfortable
addressing the issue with their supervisor, they can contact any member of their company’s upper
management. Supervisors who gain knowledge of or receive reports of harassment, in any form, must
immediately forward the information to the Human Resources Manager.
The employee may also (or instead) contact Home Office Human Resources to make a complaint.
Although the complaint can be made to anyone in Human Resources it will expedite the process to
contact the Human Resources Manager.
1. Explain harassment to your trainer. Explain to your trainer what sexual
harassment would look like, sound like, and feel like. Explain to your
trainer why sexual harassment is inappropriate, unacceptable, and
grounds for termination and even criminal prosecution.
2. Participate in the harassment class discussion.
27
Team Work
Teams are very valuable. Many of you I am sure have been on one kind of team or another at one point
in your life. Teams are organized to accomplish a task. Sometimes that task is to win a game. Other
times teams are put together to get a job done. When teams are working together, they can accomplish
a great deal more than one person can. The trick is working together, staying focused on your task, and
being responsible.
When we work together, we can accomplish more than working alone. The saying is true “many hands
make light work”. This is not only true for lifting heavy things, but also for getting a lot of things done. It
is important to know each team member’s strengths. We should match what the individual does best,
to the task they need to accomplish. It is also important to not set a teammate up for failure. Look for
strengths and match these strengths with what needs to get done.
It is also important to stay focused on the task at hand. Great sports teams have a single objective in
mind when they take to the field. They understand they need to beat their opponent. Great work
teams function in a similar fashion. They work together at accomplishing clearly defined goals and
objectives.
Knowing your responsibility is very important. Often teams of custodians must work together to clean
large buildings. If everyone does their share, then the job gets done the way it should. If someone does
not have responsibility and chooses to not do their part, then the whole team suffers. Let’s work
together.
1. Successfully complete a large cleaning task by being a contributing team
member demonstrating responsibility, working together, and job focus.
This will be documented in your training record at each training location
you experience.
28
Time Control
One of the most challenging things to master as you clean your route is how to manage your time.
There are custodial industry standards associated with all types of cleaning processes. For example,
each fixture in a restroom is currently allocated 3 minutes. Lets say there are 2 toilets, 3 urinals, and 1
sink in a restroom you are assigned to clean. According to our current industry standards, you would
have 18 minutes to clean these 6 fixtures (2+3+1=6). This does not include mopping, spot cleaning,
mirrors, etc. It is important to not get bogged down doing one task, but rather work quickly, carefully,
and efficiently.
Some helpful hints for time control:
Wear a digital watch so you know how much time you are taking as you clean.
Set a timer so that it dings when you need to move onto the next task. Kitchen timers are good
for this, as are the countdown timer functions on most digital watches.
Have your trainer time you as you work and let you know when it is time to move to the next
fixture. This is something initially you can do. However, the further you go in the training
process, the more independent you need to become.
On your route description, write down the time you need to be finished with each area. Ask
your trainer/supervisor to help you with this as they will know exactly what needs to be done.
1. Successfully complete your entire assigned rout within the appropriate
time and quality standards. This will be something that is documented in
your training record at each training location you attend.
29
Acident Prevention
According to the Bureau of Labor and Industry, there were 5,214 workplace fatalities in 2008 due to
unintentional injuries. This is a sad and unfortunate statistics. Surprising, but most injuries are not due
to equipment malfunction. Most work place injuries can be attributed to human errors. Workers often
get in a hurry and forget important safety policies and recommendations. Here are some important tips
to help keep the work environment a safe place:
Report Any Unsafe or Potentially Hazardous Conditions to:
• Your trainer/supervisor
• Take care of it yourself, it could be as easy as closing a file cabinet drawer so no
one trips over it, keeping your work area clean, labeling hazards in the
workplace etc.
Make Sure the Equipment, Tools or Machines you use are:
• In good working order
• Have machine guards in place
• Are certified or maintained on a regular basis
• Used properly and safely by yourself and others
Wear Personal Protective Equipment (PPE)
• Know what type of PPE to wear, for example, you need to know the proper
type of glove for the work you do and the materials you work with.
• Know the proper way to wear your PPE for maximum protection.
• Know how to take care of your PPE and perform regular inspections to check
for holes in gloves or protective clothing, tears in respirators, chemical
saturation etc. If your job requires you to wear a respirator for protection, you
need to be fit tested annually to ensure proper fit and protection.
30
Accident Prevention Tips Continued:
Attend Safety Training Classes
Use Caution When Your Work Environment Changes:
• Just like you know you should use more caution when you are driving in
the rain, you should use more caution when your work environment
changes as well. Beating deadlines, lack of sleep, being required to do
something new with little or no training etc. All these factors can lead to
an accident because of carelessness, lack of training/knowledge or
rushing to get something done. Next time you find yourself in this
situation, take the time to think about what you are doing and how you
can be safe so you don’t cause an accident.
1. As you progress through the training program, each trainer will
document in your training record your ability to work safely and prevent
accidents.
31
20 Ways to Lose your
Job
This section is designed to give you some pointers on what not to do while at work. It is interesting to
note, the majority of employment terminations are not because the employee lacks job knowledge or
ability. The #1 reason why employees are fired is because of a “Work Life” issue. Here is a list that will
inevitably end in losing your job.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
Not showing up to work or consistently showing up late.
Not doing your assigned tasks.
Harassment of any kind – this includes unprofessional comments, gestures, or threaten behavior.
Losing custodial keys or forgetting to secure buildings.
Using the customer’s equipment for personal gain/purposes – for example, using a customer’s
phone to call your girl friend, or the customer’s washing machine to launder your own clothes.
In appropriate communication with the customer. For example, striking up a conversation with the
customer and telling them details about your personal life.
Damaging the customer’s equipment or building.
Violating the building access list. This means letting people into the building who are not supposed
to be there.
Bringing weapons to work – swords, knives, batons, guns, etc.
Using or distributing illegal drugs.
Showing up to work drunk, or under the influence of an illegal substance.
Publically defaming the company you work for. It you have a problem with your company; you
need to handle it through the proper chain of command. This means going to your supervisor first.
Using your company’s computers for non work related purposes.
Falsifying documents – for example, forging a doctor’s note to validate a sickness.
General dishonesty – telling a supervisor or customer one thing, and then doing another.
Stealing – this includes anything. If you didn’t bring it, don’t take it.
General horseplay.
Asking customers for money, food, or other services.
Unauthorized access to buildings during non work hours.
Sleeping on the job.
32
33
Personal Protective
Equipment
Personal Protective Equipment (PPE)
Personal protective equipment (PPE) is any type of face mask, glove, or clothing that acts as a barrier
between infectious materials and the skin, mouth, nose, or eyes (mucous membranes). When used
properly, personal protective equipment can help prevent the spread of infection.
It is essential that you use PPE when you are cleaning infectious materials
Professional Custodians primarily use two type of PPE: Rubber gloves and Safety Glasses
1. Demonstrate proper use of PPE while cleaning
34
Cleaning Carts
It is very important to assemble and supply your cart with all needed cleaning tools. Each cart should
include:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
35
PPE / Gloves and Safety Glasses
Chemicals (Alpha HP and Cream Cleanser
Sink Sponge
Green Scratch Pad
Separate Containers for Sponge and Scratch Pad
Putty Knife
Door Stopper
Micro-Fiber Duster
Detail Brush
Angle Broom
Dustpan
Mopping System
Plunger
Trash Liners
Toilet Paper
Paper Towels
Seat Covers
Hand Soap
Sanitary Bags
Feminine Products
1. Assemble a cleaning cart with all necessary supplies.
2. Verbally identify all cleaning cart supplies.
3. Maneuver cleaning cart through cleaning area correctly and safely.
36
Mopping Systems
Microfiber
Microfiber mops consist of a lightweight handle with a very maneuverable flat rectangular head. A
microfiber pad attaches to the mop head with Velcro. In a typical application, fresh microfiber pads are
placed to soak in a basin of cleaning solution on the cleaning cart. In each room, a clean cloth is taken
from the basin, hand wrung out, dropped flat on the floor and the mop head is placed on it. The Velcro
attaches the cloth to the mop, which is then ready for use.
Some reasons why Micro fiber is a good choice:
Microfiber mopping is an effective mopping technique
Microfiber is strong. The tiny fibers make the fabric very absorbent, so the mop holds sufficient water
for cleaning, yet doesn’t drip. As a result, the pad doesn’t need to be replenished and the floor is merely
damp and quickly dries after cleaning, rather than being visibly wet.
The microfibers have a positive charge that attracts dust, which has a negative charge. Dust and dirt
particles are not only attracted to the microfiber, but are held tightly and not redistributed around the
room.
Ease of Use
Microfiber mopping completely eliminates rinsing and wringing a heavy loop mop. There is a smaller
volume of cleaning solution, the water-soaked microfiber mop is considerably lighter than a loop mop,
the wheeled cart is correspondingly lighter and there is no need to repeatedly return to the sink to
dispose of and replenish buckets of cleaning solution.
Less Potential for Injury
Microfiber mopping uses less water and disinfectant, resulting in less weight to lift and less potential for
fatigue, back pain, neck strain, and other upper body injuries. Because the mops are lightweight and
maneuverable, the worker can largely avoid awkward and uncomfortable postures.
Because microfiber holds liquid without dripping, it leaves only a light film of water on the floor which
dries quickly, resulting in less opportunity for slips and falls on a wet floor.
37
Pollution Prevention & Reduction of Chemical Hazards
Microfiber mops significantly reduce the amount of water and chemicals used.
With loop mops, soiled mops are rinsed in the cleaning solution. This requires
frequent cleaning solution changes to prevent cross-contamination between
rooms.
Microfiber Mopping Streamlines Tasks and Takes Less Time
The cleaning solution preparation is reduced considerably because of lower
volumes used. The need to repeatedly transport, empty, and replenish large buckets of cleaning solution
is eliminated. Replacing microfiber mop pads takes much less time than rinsing and wringing a loop
mop. Microfiber mops are easier to manipulate in the room, reducing the mopping time.
38
Mopping Sequence:
Step 1. Assemble Supplies
Wet floor signs, mops (microfiber or string), mop handles, cleaning solution, mop bucket (string)
Step 2. Place wet Floor Sign at each entry of
area to be mopped
Step 3. Begin mopping
Use a "Pulse" or self dispensing
mopping system
Walk backwards as you mop.
Keep mop head flat on the floor. Use a
figure eight motion as you mop to
cover floor, removing dirt and debris.
Step 4. Put Away Mopping System
Discard/launder mop heads as needed.
39
Leave "Wet Floor" signs up and visible until floor is
completely dry.
Traditional String Mops
Not all locations will have microfiber mopping systems available. String mops are less expensive then
microfiber and are more familiar to most building managers – those who make the decisions about
budgets and cleaning needs.
It is essential to keep restroom mops separate from mops used in other areas.
Use proper body mechanic when wringing out string mops.
Use extra caution when moving cleaning fluid in mop buckets.
1.
2.
3.
4.
5.
Verbally identify all parts of both string and microfiber mopping systems.
Set up microfiber mopping system.
Set up string mopping system.
Successfully mop a specified area.
Demonstrate knowledge of mopping safety and proper body mechanics.
40
Chemicals
The three main types of cleaners you need to know are Disinfectants, All Purpose, and Floor Care. The
cleaning solution you choose will depend on your cleaning task. For example, using All Purpose cleaner
on a waxed floor will actually ruin the wax and damage the floor’s glossy finish. Likewise when cleaning
a restroom it is essential that you use a disinfectant to kill bacteria, germs, and blood borne pathogens.
Disinfectant
41
All Purpose
Floor Care
Chemical Safety
It is paramount to use proper safety procedures when working with cleaning
solutions. Avoid spraying chemicals into the air where you or others can inhale
them. Rather apply cleaning solutions directly to your cleaning cloth/sponge.
Avoid any chemical contact with your mouth and eyes. Be cautious, be careful,
and always use proper personal protective equipment when using chemicals.
Make sure you understand all information listed on the MSDS of any chemical
you are using.
Material Safety Data Sheets (MSDS)
A material safety data sheet (MSDS) is a form containing data regarding the properties of a particular
substance. An important component of product stewardship and workplace safety, it is intended to
provide workers and emergency personnel with procedures for handling or working with that substance
in a safe manner. An MSDS includes information such as physical data (melting point, boiling point, flash
point, etc.), toxicity, health effects, first aid, reactivity, storage, disposal, protective equipment, and spillhandling procedures.
1. Verbally explain to your trainer what each chemical at your site is used
for.
2. Verbally explain to your instructor the hazards of each chemical used at
your work location. You will need to refer to the chemical’s MSDS to do
this.
3. Demonstrate proper chemical application during the cleaning process for
each chemical used at your work location. Ensure you wearing
appropriate personal protective equipment (PPE).
42
Vacuums
Vacuums are one of your most valuable cleaning tools. Imagine trying to sweep a carpet. What a pain
that would be. Not to mention counterproductive to your cleaning purposes – as it would simply stir up
more dust and dirt. As you probably already know, vacuums suck up dust, dirt, and small debris and
store them in a bag. There are 3 basic types of vacuum cleaners: upright, portable, and the wet/dry. As a
vacuum operator, you need to know a few things:
1.
2.
3.
4.
43
How to apply/remove power
How to change a vacuum bag/canister
How to inspect and change a vacuum belt
How to vacuum large areas effectively.
The Vacuuming Sequence:
Step 1. - Assemble Supplies
Step 2. - Inspect Vacuum
Inspect the bag- Remove the
paper bag liner if the microfiltration bag is 1/3 full.
Use a hand vacuum to clean
inside of the cloth shell
Check the belt and the
brushes. ensure they are
correctly installed.
Check cord and plugs. Make
sure there is no exposed
wires or broken prongs.
Step 3. - Inspect Area
Make sure all large debris has been picked up and thrown away.
Step 4. - Plug vacuum into the outlet nearest the area to be
vacuumed.
Step 5. - Turn on the vacuum and begin to push it in a
straight line, vacuuming the full extent of the cord.
44
The Vacuuming Sequence Continued:
Step 6. - When the cord is completely extended, turn the
machine around and push the vacuum in the opposite direction
being sure to slightly overlap the previous vacuumed area.
Step 7. - Continue vacuuming in straight lines until carpeted
areas are free of visible debris.
Step 8. - After completed process, properly wrap cord and store
vacuum.
1.
2.
3.
4.
45
Properly inspect cords, plugs, and outlets
Properly inspect and change vacuum bag.
Properly inspect and change vacuum belt
Properly vacuum area within specified time frame and quality
expectations.
Floor Buffers
A floor buffer or floor polisher is an electrical appliance that is used to clean and maintain non-carpeted
floors, such as hardwood, marble or linoleum. Floor buffers require two hand steering and offer one or
more variable-speed circular rotary pads to dislodge dirt and dust from flat surfaces. It can also be used
in conjunction with chemical cleaning products to restore the floor to a smooth, glossy finish.
Typically floor cleaner is sprayed on a section of the floor just before the floor buffer goes over the area.
The cleaning agent will help to loosen dirt and grime from the surface of the floor, making the process of
obtaining a clean and glossy floor much easier. Rotary pads operate at speeds that are determined by
the type of floor. The controls are used to manage the direction and speed of the rotary brushes during
the operation.
Since buffing floors in different settings will require a variety of speeds and mobility, there are different
sizes of the floor buffers available. Increasing the speed and the pressure employed by the rotary
brushes can move the floor buffer from simply cleaning the surface to stripping off floor wax build-up.
46
Basic Buffing Sequence:
Step 1. Inspect Area & Assemble Supplies
Make sure adequate floor finish exists
Step 2. Inspect Buffer
Make sure you are using the appropriate
buffer pad.
Check cord and plugs. Make sure there
are no exposed wires or broken prongs.
Step 3. Put on appropriate PPE as stated on all pertinent
MSDS.
Step 4. Post "Wet Floor" signs or other blockades around
area to be buffed.
Step 5. Dust mop and then damp mop area to be buffed. Do
not rinse floor after cleaning.
47
The Basic Buffing Process Continued:
Step 6. Let floor dry completely
Step 7. Buff - machine noise should be less then 70 dba
If using a 175 RPM machine make three passes
using a swinging motion over the work area. Make
sure you are using the appropriate pad.
If Using a 1000 - 1500 RPM machine, make a single
pass in a straight line over the area. Make sure you
are using appropriate pad.
Step 8. Dust mop the floor after the entire area has been
buffed.
Step 9. Clean all equipment and return it to its proper
storage location.
Step 10. Remove "Wet Floor" Signs or other blockades.
48
1. Perform proper operational and safety inspections.
2. Buff specified area within allotted time and quality standards.
49
Auto Scrubbers
Auto scrubbers are efficient tools for cleaning all types of hard surfaces. The scrubbers, cleaning fluid,
vacuum, and squeegee all work together very effectively. The solution tank provides important storage
for cleaning fluid; likewise, the recovery tank contains all the dirt filled fluid that once was on the floor.
50
Auto Scrubber Sequence:
Step 1. Perform initial auto scrubber
inspection.
Step 2 - Inspect cleaning area.
Step 3. Plan a cleaning pattern
Step 4. Dry mop the area.
51
Auto Scrubber Sequence Continued:
Step 5. Fill solution tank with the
appropriate amount of water or
cleaning fluid.
Step 6. Begin Auto Scrubbing
Step 7. Once finished . . .
Clean
recovery
tank screen
Empty
recovery
tank
Clean
squeegee
blades
Check
Batteries for
water.
Check
Scrubber
pads
52
1. Verbally identify the following parts of an Auto Scrubber:
2. Successfully clean a specified area with the Auto scrubber.
53
Brooms
Brooms have been used for thousands of years – perhaps they are even the most primitive cleaning tool.
Brooms are used on hard surfaces to move small pieces of dirt and debris. Usually these pieces of debris
are moved into piles, collected with a dust pan, and then properly disposed of.
Using a broom properly does take time. Like all things, good broom work takes practice. Don’t get
discouraged if you are having trouble. Ask your trainer for help and more training opportunities if this is
new skill for you.
1. Properly sweep a specified area within allotted time and quality
standards
54
Dust Pans
Dust pans are used to collect dirt and debris. They consist of a handle, three tapered wall edges, and
one thin wall less edge. Dirt and debris is swept into the pan over the thin wall less edge and held from
escaping by the three other wall edges.
There are a couple of tricky parts when using a dust pan:
1. Holding the dust pan while sweeping debris into it can be a challenge. It
requires a bit of coordination and muscle control.
2. Transporting the dustpan can also be a challenge as there are only 3 sides
holding in the dirt and debris. Make sure you tilt the pan slightly so the dirt
stays in the pan.
3. When disposing of debris, make sure you put the dust pan completely inside
the garbage container to avoid spills and dust plumes
1. Properly use a dust pan to pick-up, and dispose of, dirt and debris
55
Plungers
Plungers are useful devices for both cleaning and unclogging pipes. When used properly, they apply
external water pressure that can lower water levels in toilet bowls. They also are often used to dislodge
sewer pipe obstructions.
If there is a persistent obstruction, one that cannot be removed after a few minutes, contact your
supervisor or the building representative. Professional plumbers may be needed to restore proper
working order. Mark the stall as “closed” or “under repair”, prior to leaving the restroom.
1. Properly use a Plunger to lower the water level of a toilet.
2. Properly use a plunger to dislodge a sewer pipe obstruction.
56
Sponges & Scratch
Pads
Sponges and scratch pads are important tools – useful for cleaning a wide range of spills and spots.
Although primarily used for cleaning restrooms, they can be used in a variety of places where cleaning is
required. Dry sponges soak up liquid. Scratch pads provide needed friction to remove tough stains or
hardened areas. When used together, they are very effective and relevant for accomplishing cleaning
tasks.
1. Properly use a sponge and scratch pad to clean a specified area.
57
Extension Cords
The U.S. Consumer Product Safety Commission (CPSO) estimates that each year, about 4,000 injuries
associated with electric extension cords are treated in hospital emergency rooms. About half the injuries
involve fractures, lacerations, contusions, or sprains from people tripping over extension cords. Thirteen
percent of the injuries involve children under-five years of age; electrical burns to the mouth accounted
for half the injuries to young children.
CPSC also estimates that about 3,300 residential fires originate in extension
cords each year, killing 50 people and injuring about 270 others. The most
frequent causes of such fires are short circuits, overloading, damage, and/or
misuse of extension cords.
Extension cords are essential to our job of cleaning, however when using them, make sure you adhere to
these safety suggestions:
Use extension cords only when necessary and only on a temporary basis.
Make sure cords do not dangle from the counter or table tops where they can be pulled down
or tripped over.
Replace cracked or worn extension cords with new. #16 gauge cords that have the listing, of a
nationally-recognized testing laboratory, safety closures, and other safety features.
Insert plugs fully so that no part of the prongs are exposed when the extension cord is in use.
When disconnecting cords, pull the plug rather than the cord itself.
Never place an extension cord where it is likely to be damaged by heavy furniture or foot traffic.
Don't overload extension cords by plugging in appliances that draw a total of more watts than
the rating of the cord.
58
1.
2.
3.
59
Perform extension cord performance inspection
Safely use extension cord for cleaning purposes
Verbally explain the extension cord dangers of the following images:
Dusters
Regular dusting is important to maintaining a healthy work environment. It is important to
understand that moving dust from one place to another wastes your time and reduces your cleaning
efficiency. Proper dusting means capturing dirt and soils completely, not just stirring them up into
the air where people can then easily inhale them. One of the essential purposes of a healthy high
performance cleaning process is to protect the health of building occupants. By using the
appropriate duster and avoiding putting dirt into the air, we are helping
those who use the building on a regular basis to breathe easier and
ultimately live healthier. Sense you are working at this building, this
means you too!
Microfiber Dusting Procedure
Step 1. Assemble Supplies
Microfiber cloth or duster
Appropriate personal protective equipment
Step 2. Fold Microfiber Cloth
Dry dusting is preferred, but if needed, dampen cloth
with water.
As one side of the microfiber cloth becomes dirty, fold
it over to a clean side and continue using cloth.
Step 3. Begin Dusting
Dust from top to bottom.
Dust horizontal ledges, 70inches
and below.
Include table leg braces, and file
cabinet handles.
Step 4. Put Away Dusting Supplies
Ensure microfiber cloths are stored in appropriate "laundry" bags/containers
60
DO NOT DUST COMPUTERS, RADIOS, MICROWAVE OVENS, COPIERS OR OTHER
ELECTRONIC DEVICES.
NEVER MOVE PERSONAL ITEMS
1. Use microfiber cloths or duster to dust a specified area within allotted
time parameters and quality expectations.
61
Detail Brush
The detail brush is used for cleaning the “hard to get to” areas – cracks,
crevices, and corners. It is also a good tool for cleaning tile grout lines as
you can apply friction and pressure to a relatively narrow area. As you
inspect your cleaning area, remember that this tool will help you remove
dirt from areas where it is usually needed the most.
1. Correctly use a Detail Brush to clean a specified area.
62
Putty Knife
The putty knife is usually used primarily for spreading pasty substances. Construction workers use them
often when finishing sheet rock, tile, or delicate concrete work. Sense building things in not really what
we do as professional custodians, you may wonder why we use this tool? Custodians use putty knives to
remove things from floors and other surfaces such as gum, candy, glue globs, etc. Basically this includes
anything that was sticky at one point, and it now dry and hard.
There are few safety concerns to understand when using a putty knife:
1.
Always push the putty knife away from you. Although the flat edge is
not sharp, the corners are. Be careful not to cut yourself!
2. When using the putty knife, be careful to not damage the surface you are
cleaning. It is easy to make gouges in wood and plastic baseboard
molding.
1. Correctly use putty knife to remove unwanted material from a surface area.
63
Door Stop
When cleaning a room that has a door, use a door stop to prop open the door. Door stops are simple
devices, but actually do require a bit a practice to use correctly.
Using a Door Stop:
Step 1. Open Door
Step 2. Hold open the door, place the door stop near edge of door, on the door handle side.
Step 3. With your foot bracing the larger end of the door stop, pull the door towards you as if you
were closing it.
Step 4. As you pull the door, push the door stop with your foot, wedging the door stop under the door.
Step 5. Let go of the door and check to see if door stays open.
1. Successfully use a door stop to prop open a door.
64
Our cleaning process is designed to consider more than just appearances. The
procedures, chemicals, and equipment we use are designed to make cleaning
more safe, healthy, and environmentally compatible. It is our goal at PHCNW to
work in such a way, that negative impacts on health and the environment are
drastically reduced.
65
Best Practice for Green Cleaning
In general, Healthy High Performance Cleaning procedures are similar to traditional
procedures. The differences are more a matter of focus than technique. This section
discusses source reduction and pollution prevention strategies in addition to specific
opportunities to modify traditional procedures to reduce impact on health and the
environment. With the use of any cleaning chemical or janitorial equipment, it is
important that appropriate personal protective equipment (PPE) be used and product
directions followed. Furthermore, proper disposal of all cleaning wastes is required. One of the primary
goals of a Healthy High Performance Cleaning program is to protect the health of building occupants.
This is done in many ways including the identification and removal of harmful contaminants, such as
particulates, mold spores, bacteria and viruses. And while the cleaning process can reduce exposure to
these and other harmful contaminants, unfortunately, the process of cleaning and the cleaning products
themselves can adversely affect the health of building occupants.
This is especially true for those who are very sensitive to odors, those with pre-existing health conditions
such as asthma and allergies, those with reduced immune systems such as those recovering from
cancer, and other health conditions. For certain individuals, accommodations must be made relative to
cleaning activities, noise levels, dust, etc. Some occupants may be very sensitive to the fragrances of
cleaning products. Reported sensitivities may not even be caused by cleaning products but rather
sensitivities to pet allergens from guide dogs and even from the allergens brought into the building from
co-workers’ household pets.
Understanding the sensitivities is essential for accommodating the occupants. In some cases, the time of
day that cleaning takes place may need to be altered; in other cases, occupants who are reacting to their
co-workers may need to be relocated to other areas within the building. When relocating the individual
or reconfiguring the workspace is necessary, this should be addressed by building management.
In many situations these issues cannot be resolved by the cleaning contractor, but requires everyone,
including the affected individual, to work together to achieve the best outcome (Johnson Diversy).
Greener Really Is Cleaner
Believe it or not, traditional cleaning products are often more dangerous than the germs they are killing.
Indoor air pollution is 2-5 times higher than outdoor pollution, on average, according to the EPA. The
World Health Organization estimates that 30% of all buildings have problems with indoor air pollution.
About 80% of cancers are related to environmental factors like toxins, according to the World Health
Organization. At least 1/3 of cleaning products contain chemicals that are known to cause significant
damage to humans or the environment.
66
Studies prove that chlorine bleach, ammonia and other cleaners release greenhouse
gases and toxic vapors, many of which are suspected carcinogens. Hazardous chemicals
stay around for hours and cause a variety of symptoms, both mild and serious, including:
Headaches
Asthma
Nausea
Chemical burns
Fatigue
Skin and Eye Irritation
Green Cleaning Policy
Our “Green Cleaning” policy goals are to minimize the exterior’s impact on the local environment and to
emphasize and practice sustainable, environmentally safe, low-impact cleaning chemicals and practices.
We define sustainable cleaning as “keeping our environment pristine and close to its natural state as
possible by using green certified cleaning products and recyclable materials”. Our custodial services
continually aim to improve their environmental performance by:
Educating, training, and motivating custodial staff to work in an environmentally responsible
manner.
Ensuring that all custodial staff is aware of their responsibilities in implementing this
environmental policy.
Conserving energy, water, and other resources while still providing a cleaned and sanitary
environment.
Complying with all relevant current legislation and industry standards.
Using cleaning products that meet Green Seal standard GS-37 or products with low-volatile
organic compounds (VOC) whenever applicable.
Using products that meet EPA standards with high post-consumer recycled content.
Using hepa filters when vacuuming to aid indoor air quality/IAQ.
Eliminating phosphates and aerosol products.
Using concentrated cleaning products when available.
Using chemicals that are automatically and accurately diluted using cold water.
Using products that are packed with recycled materials.
67
Strip floors using boost machines – requiring a specific stripping pad and only water
When using a subcontractor, we ensure they are using 3rd party certified chemicals and
sustainable practices
3rd Party Certified Chemicals through Green Seal & Eco Logo
We use 100% recyclable paper towel with a minimum of 20% post consumer content.
We use color coded microfiber rages to prevent cross contamination
Microfiber rags are changed after visual inspection.
Microfiber mop heads are changes after cleaning 600 square feet.
68
Trashing
Best Practice Green Cleaning Rational
Paper products are derived from rapidly renewable resources
Trashcan liners meet the comprehensive procurement guidelines
for janitorial paper and plastic trash can liners.
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General Trashing Guidelines
Assemble supplies, chemicals and vacuuming or mopping system
•Supplies
•Appropriate PPE’S (Gloves and safety goggles)
•Cart with a large trash receptacle
•Damp micro-fiber cloth for cleaning spots and spills on and around the trash cans.
•Special liners for special trashing considerations
•Small liners for small trash cans
•Medium liners for medium trash cans
•Clean cloth for dusting horizontal surfaces
•Large liners for large office trash cans
•Bio-hazard trash receptacle with a lid and bio-hazard symbol
•Chemicals (When preparing mop bucket, wear PPE’S)
•Multi-use chemical for disinfecting surfaces and wall spotting
•Approved disinfectant for bio-hazard rooms
General Trash in Offices, Cubicles, Classrooms, Common Areas,
Cafeterias, & Hallways
•Pour the trash from each can into the trash receptacle on your cart.
•Do not put your hands in the trash- use a tool to push the trash down.
•Do not hold the trash close to your body.
•Inspect the liner- if it is dirty, smells bad or torn or had food in it, then throw it away.
•If the liner is clean, do not remove it but place the can back in the spot it was in before
you emptied it.
•If the liner had to be thrown away, replace it with a new liner.
•Keep your back straight and squat to place the new liner in the can.
•Neatly tie the new liner in place and tuck the knot so that it is underneath the liner
edge.
•Put the can back in the same spot it was in before your removed it.
•Put on your gloves and safety goggles.
•Spray the micro fiber cloth with a very small amount of your approved chemical and
wipe away spills and spots on the trash can and on walls near the trash can.
•When the cart trash can is full, take the full trash bags to the proper dumpster.
•Thoroughly wash hands and clean PPE’S.
70
Trash in restrooms or locker rooms or shower rooms.
•Put on your gloves and safety goggles.
•If the trash is very full, do not use your hands to push it down- use a tool to push the
trash down.
•Remove the trash liner and trash from each can and place it in the trash receptacle on
your cart.
•Tie the top of the trash liner.
•Spray a paper towel with a very small amount of your approved chemical and wipe
away spills and spots on the trash cans and on walls near the trash can.
•Keep your back straight and squat if necessary to place a new liner in the can and
neatly tie the new liner in place.
•When the cart trash can is full, take the full trash bags to the proper dumpster and
put them in that receptacle.
•Thoroughly wash hands and clean PPE’S.
Trashing Bio-Hazards, Clinics, & Operating Rooms.
•Put on your safety goggles and heavy weight janitor’s gloves or standard lined
janitor’s gloves over a pair of disposable gloves.
•Empty all red bag trash in each bio-hazard trash can.
•Do not put your hands in the trash- use a tool to push the trash down.
•In each can, remove the red bag trash liner with trash and place it in the bio-hazard
receptacle on your cart.
•Spray the bio-hazard trash can with the approved disinfectant.
•Saturate a clean micro-fiber cloth with disinfectant and disinfect the outside of the
trash can and the walls and surfaces near the can.
•Keep your back straight and squat if necessary to place a new red bag in the
disinfected can.
•Neatly tie the new red bag in place.
•When you are done, take the trash to the bio-hazard waste dumpster for bio-hazard
trash and put all bio-hazard trash into that receptacle.
•Place the micro-fiber cloth that was used to disinfect the trash cans in the proper
laundry bag for bio-hazard cleaning cloths.
•Thoroughly wash hands and clean your PPE’S.
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Restrooms
Use green seal/sustainable cleaning certified cleaning chemicals.
Use microfiber cleaning cloths rather than paper towels when
cleaning restroom fixtures.
Apply cleaning chemical directly to our microfiber cleaning cloths
to reduce chemical waste, vapor distribution and individual
inhalation.
Use “Pulse” or other self wetting microfiber mopping system to
both reduce chemical use, and floor dry time.
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Bacteria Transfer
Restrooms are one of the most important paces to clean thoroughly and correctly. They are often full of
germs that need disinfecting. Public restrooms come in a variety of shapes and sizes. They are used by
all types of people, for nearly every imaginable reason, and require consistent upkeep.
It is essential to use personal protective equipment is cleaning restrooms. Of all the places where there
may be disease causing organisms, restrooms rank #1. Therefore you need to protect yourself by
wearing the appropriate items. It is also important for you to not contribute to transferring bacteria and
disease. Make sure your gloves are clean, before you touch anything that you are not going to clean.
What we mean by this is that your gloves should be removed when you stock items such as paper
products, etc. If your gloves are dirty, then what you touch with those gloves becomes dirty. This is
how germs and disease can be transferred from us, to our clients.
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Restroom Cleaning Sequence
Assemble
Supplies
Make
Announcement
Place Floor
Sign
Stock
Pre Spray
Inspect
Spot
Clean/Dust
Sweep
Clean Sinks &
Mirrors
Empty Trash
Clean Toilets
Clean Urinals
Disinfect Gloves
Wash Hands &
Remove Floor
Sign
Mop
74
Restroom Cleaning Sequence:
Step 1. Assemble Tools and Supplies
PPE / Gloves and Safety Glasses, Chemicals (Alpha HP and Cream Cleanser, Sink Sponge, Green Scratch Pad, Separate
Containers for Sponge and Scratch Pad, Rolled Paper Towels, Putty Knife, Door Stopper, Micro-Fiber Duster, Detail Brush,
Angle Broom, Dustpan, Mopping System, Plunger, Trash Liners, Toilet Paper, Paper Towels, Seat Covers, Hand Soap,
Sanitary Bags, Feminine Products
Step 2. Make Announcement
Slightly open door, Knock & Shout “Custodian”
Step 3. Place "Restroom Closed" Sign in Doorway
Take cart inside restroom and place sign in the middle of the doorway
Step 4. Perform Initial Inspection
Inspect restroom for broken glass, gross events, etc. Clean these as needed.
75
Restroom Cleaning Sequence Continued:
Step 5. Pre-Spray
Apply PPE First. Apply cleaning product to the interior of toilets and urinals. Start by forcing water down the
trap below the water line. Apply bowl cleaner under the rim and around interior. Apply product to exterior
of toilets and urinals. Check your label directions for recommended contact time.
Step 6. Stock
Remove gloves before refilling dispensers. Resupply: Paper Towels, Toilet Paper, Seat
Covers, Hand Soap, Feminine Products
Step 7. Dust/Spot Clean
Horizontal Ledges below 70 inches, and
vent covers.
Wipe down restroom stall walls with microfiber
cloths and appropriate green certified all
purpose cleaner.
Step 8. Sweep
Use angle broom. Sweep along edges and out from the corners. Bring to the middle of room. Pick
up with broom and dustpan.
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Step 9. Clean Sinks & Mirrors
Use scratchy side of sink sponge w/small amount of cream cleanser / inside bowl. Rinse. Wipe down w / Alpha HP and
paper towels. Clean mirrors from low to high applying mirror cleaner directly to paper towel
Step 10. Clean Urinals
Flush 2x. Use green scratch pad and cream cleanser on inside bowl. Wipe down w / Alpha HP and paper towels /
including walls behind and beside. Polish flush handle and pipes.
For waterless urinals, DO NOT use disinfectant!
Spray urinal with neutral or
all purpose cleaner.
Wipe clean with a soft
sponge
Dry the surfaces with a soft
cloth.
Do not pour excess water
down the waterless urinal
trap
Step 11. Clean Toilets
Flush 3x. Use green scratch pad and cream cleanser on inside bowl. Wipe down w / Alpha HP and paper towels /
including walls behind and beside. Polish flush handle and pipes
Step 12. Empty Trash
Put safety gloves back on. Remove the used liner by pulling straight up. Don't press down on the trash there may be
sharp objects in the trash that can cause injury! Tie off trash bag. Replace with new liner.
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Step 13. Mop
Put down "Wet Floor" sign in doorway. Use approved mopping system. Start at entrance—
behind door first, along edges, behind toilets, underneath trash container and move
backwards out of room. As you mop, use a figure-8 motion.
Step 14. Disinfect Gloves
Before putting away your gloves, make sure you spray them with disinfectant.
Step 15. Wash Hands & Remove Sign
Wash your hands thoroughly once completed with the process. Only remove wet
floor/restroom closed sign after the floor is completely dry.
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1. Memorize the 15 step process.
2. Recite the process to your trainer.
3. Clean a restroom correctly, using the 15 step Healthy High Performance
Cleaning Process.
4. Complete all restrooms cleaning tasks within specified time requirements.
79
Locker Rooms
Apply cleaning chemical directly to microfiber cleaning cloths to
reduce chemical waste, vapor distribution and individual
inhalation.
Remove material from dry mops with a handheld vacuum that
captures 96% of all particulates and operates at less then a 70
dBa sound rating. This prevents most collected dirt and debris
from becoming air borne and reduces the ear strain on the
custodian
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Locker Room Cleaning Sequence:
Step 1. Gather Supplies
Brooms, Mopping System, Cleaning Chemicals, Microfiber Cleaning Cloths, Vacuum (if locker room
has carpeted area)
Step 2. Put on appropriate Personal
Protective Equipment
Step 3. Perform Initial inspection
Dispose of trash and debris
Pick up miscellaneous shoes and clothing. Put
them in a pile and notify your trainer/supervisor
after you have finished cleaning.
Step 4. Sweep the area with a dry mop.
Avoid wet areas as you dry mop.
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Locker Room Cleaning Sequence Continued:
Step 5. Disinfect the Locker Room Benches
Apply cleaning solution to microfiber cloth
Clean all surfaces of the bench - both horizontal and
vertical
Step 6. Clean the Floor
Use mopping system for
laminated hard floor, or vinyl tile.
Use restroom machine or water
hose for concrete or ceramic tile
floors.
Use vacuum for carpeted areas
Step 7. Put away equipment
Step 8. Turn off the lights and lock the door.
1. Properly clean a locker room within specified time and quality standards.
82
Showers
Use non heated water. This reduces energy consumption.
83
Shower Cleaning Sequence:
Restroom Machine - if available, approved "green" cleaning chemicals, shower cleaning brush
Step 2. Put on appropriate Personal Protective Equipment
Check shower for debris - bars of soap,
shampoo bottles, etc. Dispose of appropriately.
Check shower drain for clogs by running shower
water for approximately 1 minute.
Step 4. Spray appropriate "green" chemical on the shower walls and
floor.
Allow for appropriate dwell time to kill bacteria.
Use restroom machine if available. Check with
your trainer or supervisor if you don't know how
to properly use the restroom machine.
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Shower Cleaning Sequence Continued:
Step 5. Directly clean grout lines on the shower
walls and floors with shower cleaning brush.
Step 6. Rinse shower walls and floor with clean
water.
Step 7. Clean Drains
Step 8. Put away Restroom machine and store
materials.
1.
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Properly clean a shower within specified time and quality standards.
Offices
Properly manage recycling materials.
Use green seal certified and sustainable cleaning products when cleaning
tables, desks, and chairs.
Apply cleaning chemical directly to our microfiber cleaning cloths to
reduce chemical waste, vapor distribution and individual inhalation.
After dusting, clean microfiber dusters with a handheld vacuum that
captures 96% of all particulates and operates at less then a 70 dBa sound
rating. This prevents most collected dirt and debris from becoming air
borne and reduces the ear strain on the custodian
Vacuums meet the requirements of the Carpet and Rug Institute “Green
Label” Testing Program.
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Office Cleaning Procedure:
Step 1. Gather supplies
Trash can liners, Personal Protective Equipment, Dusting tools, Vacuum, Disinfecting
Chemicals, and Microfiber Cloths
Step 2. Check the trash/recycle can.
Empty and check the liner. If dirty, replace.
Check to see if there is dirt or food by the
trash cans, pick up and clean as necessary.
Step 3. Dust the cubicle, right to left, top to bottom, and back to the
front. All flat surfaces.
Do not move any personal items, or anything that is on the desk top - papers, pen, folders,
etc.
Step 4. Disinfect tables as necessary
87
Office Cleaning Sequence Continued:
Step 5. Check chairs for dirt, crumbs, or stains.
If you find a stain, check with your trainer or supervisor prior to cleaning.
A special cleaning procedure may be required.
Step 6. Vacuum office area.
Step 7. Push chairs in and move to next cubical.
Remember to not touch anything on the surface of the desk. If you notice
"confidential material" let your trainer or supervisor know immediately.
1.
Properly clean an office within specified time and quality standards.
88
Classrooms
Properly manage recycling materials.
Use green seal certified and sustainable cleaning products when
cleaning tables, desks, and chairs.
Apply cleaning chemical directly to our microfiber cleaning cloths
to reduce chemical waste, vapor distribution and individual
inhalation.
Ensure vacuums meet the requirements of the Carpet and Rug
Institute “Green Label” Testing Program.
89
Classroom Cleaning Sequence:
Step 1. Assemble Cart, Equipment and Supplies
Gloves and Goggles. Micro-Fiber Dusting Cloth, Multi-purpose Chemical (for cleaning and
disinfecting), Trash Liners, Broom and Dustpan, Stocking Supplies (soap and paper towels, as
needed, Vacuum, Mopping System (wet and dry)
Step 2. Trash
Empty container contents
into the large receptacle on
the cart.
If the liner is torn, dirty or
wet replace with a new liner.
Put trash container back in
the same place it was found.
Step 3. Empty Pencil Sharpeners
Clean surrounding area of pencil shavings.
Step 4. Security
As you move around the room, check all windows and doors and make sure they are shut
and locked.
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Classroom Cleaning Sequence Continued:
Step 5. Stock and Clean Sinks
Stock paper towels and
soap as needed.
Clean the inside bowl of
sink with cream cleanser
and sink sponge.
Rinse and spray
microfiber clothe with
multi-purpose cleaner
and wipe out sink and
surrounding area.
Polish faucet handles and
spout.
Step 6. Dust
Using a slightly damp, micro-fiber dusting cloth, dust
all horizontal ledges that are 70” or below.
Clean chalk or dry eraser board tray—but never clean
anything off the board itself unless the customer
requests it to be done or it is during the summer when
classes are not in session.
Step 7. Sweep and Dust Mop
Starting at the entrance, use your angle broom to sweep around the edges, out from the corners, underneath
desks and tables and bring the dirt and debris to the aisle way. Then using your dust mop, bring all the debris
to one area for pick up with the vacuum.
91
Classroom Cleaning Sequence Continued:
Step 8. Vacuum
If there is also carpet in the area, vacuuming would be
the next step.
Vacuum along edges, under desks, trash containers
and behind doors. Any item that is moved for
vacuuming must be put back in the same place when
finished.
Step 9. Mop
Use the approved mopping system (micro-fiber or string) and starting at the entrance, go around the edges,
into and out from the corners. Using a figure-8 motion, make your way backwards out of the room.
Step 10. Turn Off Lights and Secure Door
Turn off lights as you exit a room.
Make sure the door is completely latched and locked.
1. Properly clean a classroom within specified time and quality standards
92
Laboratories
cleaning tables, desks, and chairs.
After dusting, clean the microfiber dusters with a handheld vacuum that
captures 96% of all particulates and operates at less than a 70 dBa sound
rating. This prevents most collected dirt and debris from becoming air
borne and reduces the ear strain on the custodian
Use a “Pulse” or other self wetting microfiber mopping system to both
reduce chemical use, and floor dry time.
93
When cleaning a laboratory, never touch anything on the work
benches. Often experiments are being conducted and moving or
dusting around these can alter or even destroy results.
Lab Cleaning Sequence:
Trash bags, biohazard container, paper products, microfiber dry mop,
wet mopping system.
Step 2. Empty all trash cans
Step 3. Check and replace all biohazard garbage in
appropriate containers.
Step 4. Stock all paper products
94
Lab Cleaning Sequence Continued:
Step 5. Sweep area with dry microfiber mop.
Dispose of dirt and debris in appropriate container.
Step 6. Wet mop the area using a microfiber mopping system.
Ensure you post wet floor signs at all entrances to your mopping area
and only remove "wet floor" signs after the floor has completely dried.
Step 7. Close windows, lock doors, and turn off lights.
1. Properly clean a laboratory within specified time and quality standards.
95
Clinics
Vacuum clinic’s front entry mats with “Green Label” vacuums. This
reduces dirt transfer, and promotes greater environmental health.
cleaning tables, desks, beds, and chairs.
Apply cleaning chemical directly to microfiber cleaning cloths to
After dusting, clean microfiber dusters with a handheld vacuum that
captures 96% of all particulates and operates at less than a 70 dBa
sound rating. This prevents most collected dirt and debris from
becoming air borne and reduces the ear strain on the custodians
96
Clinic Cleaning Sequence:
Trash bags, biohazard container, paper products, broom, microfiber dry
mop, wet mopping system. microfiber cloths, vacuum cleaning chemicals
Step 2. Put on appropriate Personal Protective
Equipment
Step 3. Sweep and police front entry.
Vacuum front entry mats. Clean entry mats greatly reduce outside to
inside dirt transfer.
Step 4. Dust all horizontal surfaces below 70
inches.
97
Clinic Cleaning Sequence Continued:
Step 5. Clean and disinfect all
drinking fountains
Step 6. Clean all kitchen/cafeteria
areas if appropriate.
Step 7. Dry mop hard surface floors
with microfiber dry mop.
Step 8. Vacuum and spot clean all
carpets
98
Clinic Cleaning Sequence Continued:
Step 9. Empty trash and Recycling
Dispose of recycling materials in designated
recycling containers as instructed
Replace trash/recycling liners and wash as
needed.
Step 10. Wet mop hard floor areas
Use microfiber mopping system.
Ensure you place "wet floor" signs at all
entrances to the mopping area. Remove signs
only when floor is completely dry.
Step 11. Closing Instructions
Make sure all furniture
and waste baskets are
neatly arranged.
Turn off lights per
customers
instructions.
Shut and lock windows
and doors
Turn on alarm if
necessary.
1. Properly clean a clinic within specified time and quality standards.
99
Stairwells
Use green seal certified and
sustainable cleaning products when
cleaning handrails and walls.
Apply cleaning chemical directly to
our microfiber cleaning cloths to
reduce chemical waste, vapor
distribution and individual
inhalation.
Use a “Pulse” or other self wetting
microfiber mopping system to both
reduce chemical use, and floor dry
time.
100
Stairwell Cleaning Sequence:
Step 1. Assemble supplies
Dusting Materials, Mopping Systems - both
dry and wet, appropriate Personal protective
Equipment.
Make sure all equipment is secured at the
bottom of the stair well, prior to cleaning.
Step 2. Dusting & Spot Cleaning
With Microfiber cloth, begin dusting all dust
collecting surfaces lower then 70 inches.
If needed, spot clean walls.
Step 3. Disinfect handrails
Applying appropriate chemical to microfiber cloth, clean all hand rails. Start at the top of the
stairwell and move toward the bottom.
Step 4. Sweep stairs using microfiber dry mopping system.
Start at the top of the stairs and carefully
move down.
101
Removed dirt and debris with by sweeping
collected material into a dustpan.
Stairwell Cleaning Sequence Continued:
Step 5. Mop Steps - Post "wet floor" signs at top and bottom of
stairs.
Using Microfiber Mop, begin
mopping steps. Stay one step
below the step you are mopping.
Move down the stairs carefully,
mopping one stair at a time.
If using a string mop, ensure you
mop bucket is at the bottom of the
stairs in a safe location away from
the stairwell.
Step 6. Put Away Supplies and remove "wet floor" signs.
Remember to only remove "wet floor" signs after the stairs have completely dried
1. Properly clean a stairwell within specified time and quality standards.
102
Common Areas
cleaning windows, tables, chairs, and walls
103
Common Area Cleaning Sequence:
Step 1. Gather supplies
Cleaning Cart, Cleaning Chemicals, and Personal Protective Equipment
Step 2. Empty trash and recycling
Change trash/recycling bags as needed
Step 3. Dust
Ensure you dust all horizontal
surfaces 70 inches and below.
As you dust, check the walls for any
spot cleaning that may be needed.
Step 4. Spot clean tables and chairs
If there is a stain on a piece of furniture, notify your trainer or supervisor
as a special procedure may be required.
104
Common Area Cleaning Sequence Continued:
Step 5. Clean Glass
Disinfect any counter tops or high use surface areas.
Step 6. Floor Care
Vacuum the floor if it is a carpeted area. Sweep and mop with microfiber dry and wet mopping
systems if are hard surfaces. Place "wet floor" signs at all entrances to common area.
Step 7. Put away equipment, turn off lights per
customer request.
1. Properly clean a common area within specified time and quality
standards.
105
School Gyms
Properly care for recycling materials
Dust mops are vacuumed clean with a “green seal certified
vacuum.
Auto Scrubbers are filled with plain, cold water and appropriate
amounts of green seal sustainable floor cleaning chemicals.
106
School Gym Cleaning Sequence:
Step 1. Gather supplies and appropriate PPE.
Microfiber Dry Mop, Broom, Dustpan, Air Blower, Garbage Can
Step 2. Put on appropriate Personal
Protective Equipment
Check under bleachers and gather any personal items, clothes, bags, etc, and put in pile
near the gym door. Let your trainer/supervisor know about the lost personal items.
Dispose of plastic and aluminum bottles/cans
in appropriate recycling containers.
107
Step 5. Sweep out all other debris
Sweep debris towards the middle of the
gym floor.
Use electric blower if available.
Step 6. Close the bleachers
Step 7. Dry mop the gym floor
Sweep up dust, dirt, and debris and dispose of properly.
Step 8. Clean the floor
Use the auto scrubber or available mopping
system to clean the floor. Remember to use
wet floor signs when the floor is wet.
Make sure you are using the appropriate
floor cleaner to avoid damaging the gym
floor.
108
Step 9. Put away equipment
Step 10. When the floor is completely
dry, remove the wet floor signs
Step 11. Turn off Lights and lock the
gym doors.
1. Properly clean a school gym within specified time and quality
standards.
109
Windows
windows.
110
Window Cleaning Sequence
Step 1. Assemble appropriate supplies & PPE.
Step 2. Dust all horizontal surfaces lower than 70 inches
Use microfiber dusting cloths
Apply water to the cloth if needed
Spot clean window seal as needed
Step 3. Clean windows
Apply window cleaning
fluid directly to clean
microfiber cloth.
Start low, and move
higher as you clean the
window.
Clean in a circular motion
Add window cleaning
fluid to your microfiber
cleaning cloth as needed.
Step 4. Quality Check
Make sure there are nor spots or
streaks on the window.
111
Place all microfiber cleaning cloths
in appropriate container.
Put away supplies.
1. Properly clean a section of windows within specified time and quality
standards.
112
Entryways
handrails and walls.
Use a microfiber dry dust mops and dusters to collect dirt and debris.
This reduces dirt transfer and inhabitant inhalation.
Vacuum clinic front entry mats with “Green Label” vacuums. This
reduces dirt transfer, and promotes greater environmental health.
113
Entryway Cleaning Sequence
Step 1. Assemble appropriate supplies & PPE.
Step 2. Empty trashcans
Empty trash in all entry way trash cans
Remove the trash with the liners
Spray a damp micro-fiber cloth with
approved chemical and wipe away
spills and spots on trash can and on
walls near trash cans.
Step 3. Vacuum entry way mats in both directions
Plug vacuum in outlet
nearest the area to be
vacuumed.
Walk upright in a straight
line to end of the mat.
Turn around and repeat
Repeat until the entire entry
mat is free of debris and
dirt.
Step 4. Dust hallway ledges and horizontal surfaces
Lightly dampen clean micro-fiber dusting cloth
Clean all door handles, push plates, and kick plates.
114
Entryway Cleaning Sequence Continued:
Step 5. Clean Windows
Apply Cleaning fluid to microfiber window cleaning
cloth.
Clean windows from the bottom to the top
Add cleaning fluid to microfiber cloth as needed
Step 6. Clean corridors and hard floors with a dry microfiber mop
Position micro-fiber
mop at end or
beginning of entry
corridor.
As you push, keep the
micro-fiber mop head
on the floor until the
end of the corridor has
been reached.
Turn around, slightly
overlap the micro-fiber
mop head with the
previous dust mopped
area,
Sweep all debris into a
pile.
Pick up debris with dust
pan and counter brush
or broom.
Vacuum off the
microfiber dust mop
with a small hand held
vacuum.
Step 7. Vacuum Carpeted floors
Plug vacuum in outlet nearest the
area to be vacuumed.
Turn on upright and walk the
machine in a straight line, vacuuming
the full extent of the cord.
At the end of cord, turn the machine
around and repeat the process in the
opposite direction being sure to
overlap previous vacuumed area.
Continue vacuuming in straight lines
until carpeted entry way is clean.
Step 8. Mop hard floors using appropriate mopping system
Place a wet floor sign at
each entry to area to be
mopped.
115
Using micro-fiber mop
with floor solution,
start at back of the
entry area or room and
walk backward.
Keep micro-fiber mop
head flat on the floor
Use a figure eight
motion to cover floor
and remove dirt and
debris.
After reaching the front
of mopped area, place
mop in a safe area.
When the floor is dry,
remove the signs.
Entryway Cleaning Sequence Continued:
Step 9. Clean up and put away tools.
Place micro-fiber mops in
the appropriate laundry
hamper
Place the micro-fiber
cloths in the appropriate
laundry hamper.
Place recyclable rags in
the laundry container.
Thoroughly wash hands
and clean PPE’S.
1. Properly clean an Entryway within specified time and quality standards.
116
Kitchens
Use microfiber cleaning cloths rather than paper towels when cleaning
kitchen tables, walls, cupboards, and appliance surfaces.
Apply cleaning chemical directly to microfiber cleaning cloths to reduce
chemical waste, vapor distribution and individual inhalation.
Use “Pulse” or other self wetting microfiber mopping system to both
Use a microfiber dry dust mops and dusters to collect dirt and debris.
This reduces dirt transfer and inhabitant inhalation.
117
Kitchen Cleaning Sequence:
It is important to note here, that custodians rarely clean kitchen appliances such as: refrigerators,
microwaves, ovens, or coffee makers. Nor do custodians have to clean dishes, counters cluttered with
dishes, cups, or food items. These items are considered “personal items”, and are typically managed by
the organization you are providing cleaning services for. Appliance cleaning such as this, needs to be
specified in the cleaning contract. Check with your supervisor/trainer to determine if these specific
tasks are in fact included in the cleaning contract.
Step 1. Collect needed supplies and
appropriate PPE
Step 2. Dust all horizontal surfaces
Use microfiber dusting cloths
Move clockwise around the room
cleaning wall fixtures, etc.
Spot clean any areas of the wall
that may have gotten dirty. Use a
microfiber cloth and appropriate
green certified cleaner
Step 3. Dispose of Trash and Recycling
Ensure recycling and garbage are bagged and placed
in the appropriate containers. Check with your
trainer/supervisor about customer preferences.
If the kitchen has composting containers, check with
your trainer/supervisor regarding customer disposal
preferences.
118
Kitchen Cleaning Sequence Continued:
Step 5. Clean all counters, tables, and cabinet fronts.
Do not clean a table or counter if it is covered in dishes,
pots, pan, etc. Do not clean the inside of microwaves,
ovens, or refrigerators unless instructed by your
trainer/supervisor.
Use microfiber cleaning cloths and appropriate green seal
certified cleaning chemicals.
Step 6. Clean Sinks
Clean the inside of sink with cream
cleanser and sink sponge.
Rinse and spray microfiber rag with
multi-purpose cleaner and wipe out
sink and surrounding area.
Polish faucet handles and spout.
Step 7. Sweep the floor and dispose of debris.
When finished sweeping, vacuum the dry mop with a hand held vacuum to avoid dirt and debris transfer.
Step 8. Mop
Put down "Wet Floor" sign at all entrances.
119
Use approved mopping system. Start at entrance behind
door first, along edges, and move backwards out of room.
Kitchen Cleaning Sequence Continued:
Step 9. Put away cleaning supplies.
Ensure you do not remove the "wet floor" sign until the
floor is completely dry.
1. Properly clean a kitchen within specified time and quality standards.
120
Exterior Cleaning
Recyclable materials found on the outside of buildings are placed in the
proper recycling containers.
Vacuum entry mats in both directions. Ensure Vacuums meet the
requirements of the Carpet and Rug Institute “Green Label” Testing
Program. This reduces dirt transfer from the outside to the inside.
Apply cleaning chemical directly to microfiber cleaning cloths to reduce
chemical waste, vapor distribution and individual inhalation.
Use sidewalk mechanized sweepers to avoid the spreading of dust and
debris. This also enhances air quality by containing dirt in a controlled
environment.
121
Exterior Cleaning Sequence (Daily):
Step 1. Assemble supplies and appropriate PPE
Step 2. Perform debris clean up
Patrol the outside of the building looking for
garbage and debris.
Dispose of all recyclable materials in
appropriate containers - plastic bottles,
aluminum cans, etc.
Step 3. Empty and clean trash cans and ash urns
Use appropriate respirator when emptying ash urns to avoid ash inhalation.
Step 4. Clean door handles and kick plates
Ensure you are using an approved green
seal certified cleaner and microfiber cloths
Dispose of microfiber clothes in appropriate
container for laundry service
122
Exterior Cleaning Sequence (Daily) Continued:
Step 5. Sweep
sweep exterior sidewalks and vestibules with a high quality
push broom or mechanized sweeper/vacuum
Step 6. Vacuum entryway matting
Ensure you are vacuuming the entryway mat in both directions.
Step 7. Put away cleaning materials
1. Properly perform exterior cleaning of a building within specified time and
quality standards.
123
Periodic Cleaning
Occasionally you may be required to perform periodic cleaning. There are cleaning tasks that are not a
part of your daily tasks, but occur on a periodic basis – perhaps monthly, quarterly, biannually, or
annually. The most common periodic cleaning tasks are:
Exteriors
Step 1. Roll up and remove matting
Step 2. Sweep/vacuum under matting
Step 3. Clean washable entryway mats with high
pressure washer or extraction machine
Step 4. Reinstall matting once entryway is dry
124
Garbage Can Cleaning
Step 1. Assemble supplies and appropriate PPE
Step 2. Remove everything from the garbage can, including
the plastic liner. Dispose of garbage
Step 3. Clean all surfaces – both internal and external with
green seal certified all purpose cleaner and microfiber cleaning
cloth.
Step 4. If needed, pressure wash garbage can with non
heated water. Return to original location once dry.
Step 5. Insert new plastic liner and put away supplies.
Entryways
Step 1. Roll up and remove matting
Step 2. Sweep/vacuum under matting
Step 3. Clean washable entryway mats with high pressure washer
or extraction machine
Step 4. Reinstall matting once entryway is dry
Step 5. Perform high dusting procedures with necessary safety
equipment.
125
References
(2000). Accident Prevention. Retrieved April 22, 2010, from Washington University School of Medicine
Environmental Health and Safety: http://www.ehs.wustl.edu/Topic/topicjan2000.htm
(2000, October 23). Physical Security Policies and Procedures. Retrieved May 19, 2010, from Purdue
Research Foundation: http://iasep.education.purdue.edu/protocol/main_doc/ch4.htm
(2007). Thinkmap Visual Thesaurus. Retrieved March 24, 2010, from : http://www.visualthesaurus.com
(2009, June 26). NCSA Security Policies and Procedures. Retrieved May 19, 2010, from University of
Illinois at Urbana-Champaign: http://www.ncsa.illinois.edu/UserInfo/Security/policy/NCSA_SPP.pdf
(2010). Green Cleaning. Retrieved April 7, 2010, from Quad Services:
http://www.quadservices.com.au/info/GreenCleaning/tabid/159/Default.aspx
(2010, April 22). Census of Fatal Occupational Injuries (CFOI) - Current and Revised Data. Retrieved April
22, 2010, from United States Department of Labor: http://www.bls.gov/iif/oshcfoi1.htm
(2010, March 7). Personal Protective Equipment. Retrieved April 8, 2010, from U.S. Food and Drug
Administration:
http://www.fda.gov/MedicalDevices/ProductsandMedicalProcedures/GeneralHospitalDevicesandS
upplies/PersonalProtectiveEquipment/default.htm
Boeree, C. G. (2006). Personality Theories, Abraham Maslow 1908 - 1970. Retrieved April 31, 2010, from
: http://webspace.ship.edu/cgboer/maslow.html
Doyle, T. (n.d.). Center for Teaching, Learning, & Faculty Development: Learning Modalities. Retrieved
March 25, 2010, from Ferris State University:
http://www.ferris.edu/fctl/Teaching_and_Learning_Tips/Learning%20Styles/LearningModalities.ht
m
McGurk, J. (2003, June 19). 10 Reasons to Use Microfiber Mopping. Retrieved April 7, 2010, from
Sustainable Hospitals Project, University of Massachusett Lowell:
http://www.sustainablehospitals.org/PDF/tenreasonsmop.pdf
Murphy, D. M. (1993). Custodial Skills Training Manual. Portland, OR: Portland Habilitation Center
Northwest.
(n.d.). Customer Product Safety Commission, Extension Cord Fact Sheet. Retrieved April 19, 2010, from
US Consumer Product Safety Commission: http://www.cpsc.gov/cpscpub/pubs/16.html
126
(n.d.). Listening Skills. Retrieved April 21, 2010, from Canadian Association of Student Activity Advisors:
http://www.casaaleadership.ca/mainpages/resources/sourcebook/listening-skills.html
Stoppler, M. C. (2008, July 24). Office Conflict Resolution: 11 Tips for a Healthy Workplace. Retrieved
April 21, 2010, from MedicineNet.com:
http://www.medicinenet.com/script/main/art.asp?articlekey=60206
Thompson, N. (n.d.). How to Develope Good Teamwork. Retrieved April 21, 2010, from
www.humansolutions.org.uk: http://www.avenueconsulting.co.uk/human-solutions/conflict5.html
Walker, J. (2001). E.Z. Trainer. Lincolnwood, IL: ISSA.
127

Basic Custodial Training

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