TÜV SÜD America Inc. A Commitment to People, Technology

www.tuvamerica.com
A Commitment to People, Technology & Solutions
Sumaria Systems, Inc. is an award-winning ISO 9001:2000 certified and CMM Level III-assessed
Information Technology (IT) and Professional services Defense Contractor headquartered in
Danvers, Massachusetts.
In June 2005, Sumaria achieved ISO 9001:2000 certification of its Quality Management System
(QMS), granted by TÜV SÜD America, Inc. Sumaria’s QMS encompasses major facets of its
service operations as a Government Contractor that supplies Technical and Professional services for Government IT projects, and excludes the company’s Business Development functions.
The Challenge:
The Situation:
Sumaria provides comprehensive IT and
Professional services, including Network
Engineering, Software Engineering,
Enterprise Architecture, Information &
Information Systems Management, Financial
Management, Advisory & Assistance
Services (A&AS), Training, and Integration
Engineering to meet its clients’ diverse
needs.
“TÜV was local; their pricing competitive—
but it was the expertise and flexibility of their
Auditing staff that was the deciding factor in
choosing TÜV as our Registrar for ISO certification,” commented Venilal Sumaria,
President and CEO, Sumaria Systems, Inc..
“More than 350 organizations sell IT solutions
to the United States Air Force, so we wanted
to make sure we were working with a
Registrar who could add value to our QMS
and help us keep on the path of continuous
improvement with a disciplined approach for
business processes and procedures. Edward
Surette, Lead Auditor, TÜV Management
Service, was knowledgeable and a good communicator. Furthermore, his military background was helpful in fully understanding the
intricacies of Sumaria’s business and clients.
Mr. Surette took the time to carefully explain
his observations from our Pre-Registration
and Certification audits, which have become
our road map for continued success,” concluded Mr. Sumaria.
Throughout its 23-year history, Sumaria has
been dedicated to providing quality services
to its government customers. With the commitment to “People, Technology &
Solutions” as its core mission, Sumaria
insisted on implementing a QMS, which was
also fast becoming a requirement of many
of its current and potential government
clients. Sumaria wanted a Registrar that
not only was local, but one that also understood their needs to be compliant to military
quality requirements.
TÜV SÜD America Inc.
CASE STUDY: Sumaria Systems, Inc.
The Outcome:
Sumaria Systems’ corporate headquarters,
located in Danvers, Massachusetts became
ISO 9001:2000- certified on June 3, 2005.
They had a highly successful first ISO
9001:2000 certification audit with no documented non-conformances — a testament
to the effectiveness of their strong QMS
program processes.
“More than 350 organizations sell IT solutions to the United States Air Force, so we
wanted to make sure we were working
with a Registrar who could add value to
our QMS and help us keep on the path of
continuous improvement with a disciplined
approach for business processes and procedures.”
- Mr. Venilal
President and CEO,
Sumaria Systems, Inc.
About ISO 9001:2000:
ISO 9001:2000 specifies Quality
Management System (QMS) requirements
for any organization that needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements and aims to enhance
customer satisfaction. The standard recognizes that the word “product” also applies
to services, and it is used for
certification/registration and contractual
purposes by organizations seeking recognition of their QMS. ISO 9001:2000 is now the
only standard in the ISO 9000 family against
whose requirements a quality system can be certified by an external agency. The ISO 9000 family of
standards has been recognized, and is in use, in
more than 90 countries including the United
Kingdom, the European Community, the U.S., Asia
and Australia. It is now the most popular quality
standard series in use.
Progressive companies, such as Sumaria
Systems, are finding the ISO 9001:2000
process can offer real strategic value, especially when it is aligned with the company’s
corporate mission and quality objectives.
About Sumaria Systems, Inc.:
Founded in 1982, Sumaria Systems, Inc.
(www.sumariasystems.com) has provided a
wide variety of IT and Professional services
to the U.S. Department of Defense (DoD)
and additional government agencies.
Sumaria’s geographic network of offices
provides a full range of services and local
capabilities to our clients, including valueadded software engineering, systems integration, and network solutions that enhance
client productivity and support client cost
savings through technological efficiencies
and service outsourcing.
The company’s performance has received
national recognition from the U.S. Small
Business Administration, the U.S. Air Force,
and well-known industry organizations.
About TÜV SÜD America Inc.
TÜV SÜD America Inc. offers a wide range of services through the globally recognized brand
names of TÜV Product Service, Management Service and Industry Service. Headquartered in
Peabody, MA, the organization maintains a full-time audit staff in over a dozen locations
throughout North America and provides management system certification services to ISO 9001,
ISO 14001, AS9100, ISO 13485 and more. TÜV is a leading EU Notified Body for the Medical
Devices, Active Implantable Medical Devices and In Vitro Diagnostic Directives. Additional
services include CE Marking assistance, mechanical/electrical product safety, electromagnetic
compatibility (EMC), NRTL and SCC certification. Globally, TÜV has issued over 190,000 product
and 30,000 quality management system certifications.
TÜV SÜD America Inc.
10 Centennial Drive • Peabody, MA 01960 • 1.800.TUV.0123
POS #4056 02/08