The Australian Bureau of Meteorology - approach to QM

The Australian Bureau of Meteorology - approach
to QM
Developing and implementing a QM approach to the
delivery of products and services that achieves
certification of compliance with AS/NZS ISO 9001
April 2015
Helen Tseros (Quality Manager)
Quality Assurance & Governance Unit
BRIEF
BACKGROUND
ICAO
2.2.2 Each Contracting State shall ensure
that ... establishes and implements a
properly organized quality system ...
WMO
• Supported by WMO Cg & EC
• WMO QMS – TT established
• Bureau hosts the WMO QM web site & WMO
QM Forum
WMO QM Forum
DDH
Our processes support frontline services,
innovation and efficiency creation within a
quality managed framework ...
Current
Certifications
QMS Scope
ISO “UMBRELLA”
CERTIFICATION
Potential “cosmetic” certification – broad organisational wide coverage
but shallow penetration into “some” levels of the organisation
Line of QMS visibility
A failure to penetrate into all levels of the organisation
= limited QMS knowledge and exposure that in turn
leads to an unsustainable and unviable QMS
The Bureau approach to developing and implementing a QMS to
achieve certification of compliance …
QMS Scope
Aviation Weather
Services
Executive Management
QMS Scope
Marine Weather
Services
QMS Scope
Defence Weather
Services
Program Management
Program Management
Program Management
Section Management
Section Management
Section Management
Operational Management
Operational Management
Operational Management
Operational Staff
Operational Staff
Operational Staff
Engineering Staff
Engineering Staff
Engineering Staff
IT Staff
IT Staff
IT Staff
Training Staff
Training Staff
Training Staff
Administrative Staff
Administrative Staff
Administrative Staff
Aviation
AS/NZ ISO 9001:2008
Certified:
•
•
•
•
HO Program Office
SAMU
NOCMET
VAAC
Marine
Weather
Marine Weather
Services achieved
certification of
compliance April
2013
Met
Authority
The Meteorological
Authority achieved
certification of
compliance June
2014.
QMSs under
Development
• Bureau National Operations Centre
• Flood Forecast & Warning Services
• Commercial Weather Services
• Defence Weather Services
• Regional Forecasting Centres
“New”
AS/NZS ISO 9001
SEPTEMBER 2015
• ALL NEW HWF QMSs WILL BE
DEVELOPED WITHIN THE AS/NZS
ISO 9001:2015 FRAMEWORK
• THERE WILL BE A 3 YEAR PERIOD FROM
OCTOBER 2015 TO ENABLE THE
TRANSISTION FROM AS/NZS ISO 9001:2008
to AS/NZS ISO 9001:2015
Implementation
Steps
1. Start-up meeting
2. Establish the QMS Scope
3. ISO 9001 "Demystified” training
4. Identify QM focal point
5. Conduct Gap Analysis
6. Utilise a QM Manual?
7. Conduct initial Quality Mgt Review Meeting
8. Conduct initial internal audit on QMS documentation
9. Conduct further internal audits & QMRMs as necessary ~4
10. Identify appropriate certification body & auditor
11. Certification auditor conduct Stage 1& Stage 2 certification audits
12. Certification of compliance to ISO 9001:2015 achieved
QUESTIONS