The Tar Heel Van - North Carolina Movers Association

The Tar Heel Van
60th Annual NCMA Convention & Trade Show
It’s almost me! Our 60th
Annual Conven on and
Trade Show will be held
October 23‐25 at the
Courtyard Marrio at
Carolina Beach.
You do NOT want to miss
out on all the happenings,
informa ve sessions, great
sponsors who can help your
business and networking
with your peers.
Scheduled speakers are
Charles White, Interna onal
Associa on of Movers, Sgt. William Moore of the NC Highway Patrol,
Col. John Falkenbury of the USO of North Carolina and Cynthia Smith
of the Public Staff of the NC U li es Commission.
There’s also plenty of fun to be had—Welcoming Recep on with
your opportunity to be a part of the 60th anniversary music video,
our awards banquet on Friday night (yes, Friday night) and a major
Surf’s Up Party for Friday night (details on the next page).
We would love to have you there!
Any ques ons, don’t hesitate to contact the Associa on Office!!
Third Quarter
2014
In This Issue
From the
President
3
Board of Directors
4
File your NCUC
5
Regulatory Fees Online
Jody Scharett
Van Operator of the
Year
6
AMSA Webinars
7
Why Successful People 9
Don’t Bring Cell
Phones to Meetings
Safety Matters
12
Insurance Corner
14
TMT Charlotte Helps
17
Classroom Central
North Carolina Movers
Association, Inc.
P O Box 61210
Raleigh, NC 27661-1210
Phone 919/554-8920
NCMA Mission Statement
The mission of the North Carolina Movers Association is to provide
guidance to our members concerning rates, tariffs, rules and regulations as prescribed by the NC Utilities Commission. Most importantly
we provide support for our members and sponsors so they can supply
quality service to the moving and consuming public.
Toll Free 800/325-2114
Fax 919/556-8520
E-mail [email protected]
Internet: www.ncmovers.org
Pam Stanley, Executive Director
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Packets with all the information for members can be found here.
Interested in sponsoring or exhibiting? That packet is here.
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From Our
President
Tripp Moore
Greetings!
Another busy summer moving season has come and gone! It always seems to be a
double-edged sword. We plan for months in advance to gear up for the unexpected, we
crank as hard as we can for 3-4 months, then we get to enjoy some peace and quiet...so
we think. Fall is a time for reflecting on the summer to figure out what we can do to
better in our business relationships with our vendors, customers and employees to
make the next year even better. Fall is a time for sharpening that sword to constantly
improve these relationships.
The convention committee and Pam are working their tails off to make this year's
meeting a top-notch event to help us all improve those relationships, as well. It's an
exciting year as we celebrate 60 years as an Association. Carolina Beach will be a great
site for us to get together to share the knowledge that some of the veterans have in the
moving world and it will also give us a chance to meet some new faces for a fresh look
at our industry.
Make it a great fall and keep moving ahead! I look forward to seeing everyone in
Carolina Beach in October.
Tripp Moore
President
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NCMA Board of Directors
President—Tripp Moore, Two Men and Truck of Charlotte, Charlotte, NC
Vice-President—Brett Plummer, All American Relocation, Raleigh, NC
Secretary/Treasurer—Kathy Cox, Horne Moving Systems, Goldsboro, NC
2014 Directors: Robert Diaz, Affordable Moving Solutions, Charlotte, NC: Todd Lamar, Armstrong
Relocation, Raleigh, NC; Steve Rhodes, Nilson Van & Storage, Fayetteville, NC; Frank Watson IV,
Charlotte Van & Storage, Charlotte, NC
2015 Directors: Dru Burgin, Sells Service, Statesville, NC; Jerry Hare, A+ Moving and Storage,
Fayetteville, NC; Wayne Ray, Coastal Carriers Moving & Storage, Wilmington, NC; Rick Thornton,
Fayetteville Moving & Storage, Fayetteville, NC
2016 Directors: Todd Campbell, Two Men and A Truck of Asheville, Todd Eberhardt, Two Men
and A Truck of Wilmington; Tony Harris, Modern Moving & Storage, Jacksonville, NC; Bryan Jones,
Steele & Vaughn Moving, Greensboro, NC
Ex-Officio: Dean Barrett, Ray Moving & Storage, Greensboro, NC
From left (seated): Dean Barrett, Robert Diaz, Kathy Cox, Tripp Moore, Brett Plummer; (standing) Todd
Lamar, Steve Rhodes, Jerry Hare and Dru Burgin. Not pictured: Frank Watson IV, Wayne Ray, Rick
Thornton, Todd Eberhardt, Tony Harris, Lance Hemric and Bryan Jones
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NC UTILITIES COMPANY
ANNOUNCES ON‐LINE FILING FOR QUARTERLY
REGULATORY FEE REPORTS
Effective October 1, 2014, Utility Companies are now able to electronically file their Regulatory Fee Reports as well as pay on-line. Find below a Training Guide and a 15-minute
Training Video to assist you in this process.
If you would like in-person training in Raleigh, please email Pat Jeter at
[email protected]. For assistance with completing your Regulatory Fee Report, please call
Maxine McLamb at 919-733-5265 or email at [email protected].
Get all the instructions and the on-line video here.
You can also contact the Association Office for our Excel spreadsheet to help you get
your numbers together.
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Jody Scharett, of All American Relocation in
Raleigh was named Mayflower Transit’s Van Operator of
the Year 2013-2014 for Household Goods under
50,000 miles category.
Jody was only one of three honorees from among
over 1,800 professionals qualified for service as
Mayflower van operators. Van operators are judged on
quality service delivery, claims statistics, safety
performance and customer relocations’ excellence and
operational commitment and cooperation.
“The entire team at All American Relocation and the
Mayflower Transit family express our sincere
appreciation for his outstanding performance,
representing All American Relocation and Mayflower
Transit with the highest degree of professionalism.
Please accept our wishes for continued success.” says
John Potts.
Jody is the third All American van operator to win this
award. They have also had two drivers be named
runners up. Impressive!
Jody Scharett
Mayflower Transit
Van Operator of the Year
BE SURE TO REMEMBER OUR ASSOCIATE
MEMBERS AND SPONSORS!
YOU CAN FIND THEM HERE!
James W. Smith, former owner of Highland Moving and Storage and W.E. Smith Moving and Storage in Fayetteville
passed away on September 19. James is survived by his wife,
Jeanne, and their daughters Jessica and Jennifer. They were active
members of the NC Movers Association until they retired in 2007,
selling their businesses to City Transfer & Storage.
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AMSA now offers "on demand" webinars
AMSA is pleased to offer flexible training options that fit your busy schedule with our extensive library
of On-Demand Webinars. From industry finance, valuation and pest management, to managing your
online reputation and improving leadership skills, AMSA's collection of On-Demand Webinars has
something for everyone. On-Demand Webinars help you stay current on industry issues and acquire
new skills on your schedule - even during peak season! There are other offerings also.
Managing Risk
Countless problems can rise throughout the day: one of your trucks is involved in an accident; pests
invade your shipments; someone posts a damaging review on your website. You need to have a plan in
place to address issues as they arise and minimize your company's risk. AMSA's On-Demand Webinars
can help you identify and prepare for potential risks, and protect your business.
Catastrophic Planning
What would you do if you received a call that one of your tractor trailers was involved in a fatal accident? Do you have a plan in place? What if the local tornado alarms are blaring or the weather is calling for flooding? This webinar will help you to establish a catastrophic plan to help minimize your company's claim exposure, protect your customers' shipments, and secure your facilities and equipment.
Colleen Shepherd and Brad Hughes will walk you through your responsibilities and liabilities in a variety of real world catastrophic situations.
Presented by Colleen Shepherd and Brad Hughes, Vanliner Insurance
Pest Control for Movers
This webinar will introduce you to the most common pests affecting our industry. The experts from
Arrow exterminating will explain very simple ways to reduce or eliminate these pests from your shipments and warehouses.
Presented by Jose Dolagaray of Arrow Exterminators
Power of the People and Real Reviews
Learn how Yelp, TripAdvisor, Amazon and other crowdsourcing review websites have impacted the
relationship consumers have with businesses. You'll also get tips on how to create fans of your own
and manage your online reputation.
Presented by Shannon Cullins, Vice President and General Manager, HomeFinder.com
On-Demand Webinars are $49 each for AMSA members; $79 for non-members. As a
special benefit for North Carolina Movers Association members, you now qualify for the
AMSA member price even if you presently are not an AMSA member. Use this special
purchase code: NCMA14.
For more information, or to purchase an On-Demand webinar, visitwww.promover.org/ondemandwebinars For questions, contact MaryScott Tuck
at [email protected]
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2005 FREIGHTLINER M2 4 DOOR CREW CAB C&C
C7/AUTOMATIC/AIRRIDE/AIRBRAKES/26K#GVW/289”W.B./153K MI.
CLEAN SOUTHERN TRUCK
2007 FL ‘LOW PRO’ MOVING VAN WITH NEW BOX.
Don Mosely
Target Truck Sales
404-680-3910
5277 Hwy 42 Ellenwood[Atlanta] Ga. 30294
[email protected]
NCMA UPDATES
The NCMA sends out updates through e-mail and through MailChimp software. Your company can have
as many people included in these updates as you like. Send us an e-mail to add anyone to the updates.
Not sure if you’re getting the updates? Check on the Members Access Only page on our website.
Contact the Association office if you don’t know the log-in information.
All updates from the NCMA can be found there. All updates from the NC Utilities Commission and
the NCUC Public Staff (Cynthia Smith) can also be found there.
As always, the Association office can be reach at [email protected] or 800-325-2114.
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Why Successful People Never Bring Smart Phones Into
Meetings
by Kevin Kruse and Dr. Travis Bradberry
You are annoying your boss and colleagues any time you take your phone out during
meetings, says new research from USC's Marshall School of Business, and if you work with
women and people over forty they're even more perturbed by it than everyone else.
The researchers conducted a nationwide survey of 554 full-time working professionals earning
above $30K and working in companies with at least 50 employees. They asked a variety of
questions about smartphone use during meetings and found:




86% think it’s inappropriate to answer phone calls during meetings
84% think it’s inappropriate to write texts or emails during meetings
66% think it’s inappropriate to write texts or emails even during lunches offsite
The more money people make the less they approve of smartphone use.
The study also found that Millennials are three times more likely than those over 40 to think
that smartphone use during meetings is okay, which is ironic considering Millennials are highly
dependent upon the opinions of their older colleagues for career advancement.
TalentSmart has tested the emotional intelligence of more than a million people worldwide and
found that Millennials have the lowest self-awareness in the workplace, making them unlikely to
see that their smartphone use in meetings is harming their careers.
Why do so many people—especially successful people—find smartphone use in meetings to
be inappropriate? When you take out your phone it shows a:
 Lack of respect. You consider the information on your phone to be more important than the
conversation at hand, and you view people outside of the meeting to be more important than
those sitting right in front of you.
 Lack of attention. You are unable to stay focused on one thing at a time.
 Lack of listening. You aren’t practicing active listening, so no one around you feels heard.
 Lack of power. You are like a modern-day Pavlovian dog who responds to the whims of
others through the buzz of your phone.
 Lack of self-awareness: You don't understand how ridiculous your behavior looks to other
people.
 Lack of social awareness: You don't understand how your behavior affects those around
you.
I can't say I'm surprised by the USC study's findings. My company coaches
leadersusing 360° assessments that compare their self-perception to how everyone else sees
(Continued on page 10)
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(Continued from page 9)
them. Smartphone use in meetings is one of the most common coworker complaints.
It’s important to be clear with what you expect of others. If sharing this article with your team
doesn't end smartphone use in meetings, take a page out of the Old West and put a basket by
the conference room door with an image of a smart phone and the message, "Leave your guns
at the door."
Kevin Kruse is a NYT bestselling author, accomplished speaker, and expert in employee
engagement and leadership. Download free articles at his websiteKevinKruse.com
Dr. Travis Bradberry is the award-winning co-author of the #1 bestselling book,Emotional
Intelligence 2.0, and the cofounder of TalentSmart
The North Carolina Movers Association is proud to be a state partner of Move
for Hunger, a non-profit dedicated to working with moving companies to help
fill the pantries of our nations’ food banks.
Over 20 NCMA members are already a part of the Move for Hunger family.
Click on their logo to go to their website and find out more information about
this program!
AUGUSTA, GA
Phone: 800-322-6937
Fax: 706-724-6138
CHARLOTTE, NC
Phone: 800-289-1212
Fax: 704-588-8545
www.ubpackaging.com
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FROM THE INSURANCE CORNER
CRIMINAL BACKGROUND CHECKS
It is hard to apply for a job in today’s world without having to undergo some kind of background check. It’s important that companies conduct these checks to protect the employee and the employer against potential dangers and liability – especially when they deal
with the public and enter into private homes.
Movers must not only transport property from Point A to Point B safely, but also
maintain a level of professionalism behind their work. And yet there are still some moving
companies that don’t conduct criminal background checks on their employees either because they don’t know how to do such a check, don’t want to pay the fees involved or are
just simply negligent when it comes to this important issue. They just take it for granted
that nothing bad can happen. But it can and it has.
This unfortunate but true story took place in Texas. It was moving day and the family was prepared to go, but when the movers showed up, they discovered that they were
short two workers. The foreman, in a quick attempt to resolve this problem, immediately
jumped on craigslist and found a mover he hired for the day. The move happened as
scheduled and everything seemed fine.
Then six months later a lawsuit was filed against the moving company. It turns out
the teenage daughter of the homeowner claimed she was sexually assaulted on the day of
the move in her own home. It was further revealed that the mover they hired that day
had recently been released from prison serving time for sexual assault!
The moving company closed down their Texas operation because of the litigation
and the bad reputation that stemmed from negligent hiring and negligent supervision. Not
only was no criminal background check conducted on the temporary worker, but the
foreman failed to provide adequate supervision during the move. This moving company
will never recuperate from this incident because of the liability issues, the damage to their
reputation that caused the business to shut down, and just living with the consequences
of this terrible situation.
Perhaps the most disheartening aspect of this story is the fact that all of this could
have been prevented had the company played its role in protecting the public by conducting a criminal background check on its employees. Do not take other peoples’ safety for
granted. As a mover, you have an obligation to your customer to not only get the job done
and get it done accurately, but to demonstrate the highest level of professionalism and
conduct. Part of that means hiring the right people for the job. Don’t let another incident
like the one described above happen to your company. It’s hard if not impossible to ever
regain a tarnished reputation.
Contributed by TransGuard Insurance Company
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TMT CHARLOTTE HELPS CLASSROOM CENTRAL
Ron Freeman
Returning to school after a summer off is an
exciting time for students; back to school shopping, meeting new classmates and teachers, and
furthering their studies all come together for
this fresh start. But for some families, buying
school supplies on an already tight budget is
just not possible and many students arrive at
school with nothing. This is where a little
warehouse on Wilkinson Boulevard in Charlotte comes into play. Classroom Central is a
non-profit organization that equips students
living in poverty to effectively learn by collecting and distributing free school supplies. Over
100,000 students in poverty in more than 200
schools in six school districts are served every
year.
As one can imagine, it takes some manpower to move all of that around! TWO MEN
AND A TRUCK® Charlotte have been involved with Classroom Central for more than
seven years now with their Backpacks & Basics program. This series outfits the highest
poverty schools in the region with supply kits and backpacks for their entire student body.
With the generous donations and fundraising efforts from area businesses, TWO MEN
AND A TRUCK® and Classroom Central have been able to deliver over 4,700 supply
kits filled with notebooks, pencils, rulers and more to eight elementary schools this year.
MAKE YOUR RESERVATIONS FOR THE 60th
ANNUAL CONVENTION & TRADE SHOW BY
MONDAY, SEPTEMBER 30
Call the Courtyard Direct at 910-458-2030
or here
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NC Movers Association
North Carolina Movers Association, Inc.
P O Box 61210
Raleigh, NC 27661-1210
Upcoming Industry
Events
October 15
MRT Training Seminar
Cameron Village Library
Phone: 800-325-2114
Fax: 919-556-8520
Phone: 919-554-8920
E-mail: [email protected]
Raleigh, NC
October 23-25 60th Annual NCMA
Convention
Courtyard by Marriott
Carolina Beach, NC
We’re on the web!
www.ncmovers.org