Ari Ne`eman M-Enable Conference June 13 , 2016

Ari Ne’eman
M-Enable Conference
June 13th, 2016
What is Self-Direction?
Self-Direction: A Growing Trend
•
All 50 states and DC have self-directed
programs - though not for every population
•
Approximately 838,503 people self-directing
across the country
•
Since 2010, the number of individuals selfdirecting grew by approximately 90,000
Source: National Resource Center on Participant Directed Services
Self-Direction Across the US
Source: National Resource Center on Participant Directed Services
Self-Directing PWD Across the US
Source: National Resource Center on Participant Directed Services
Why hasn’t self-direction
grown faster?
Finding Workers Today
Family Members and Neighbors
Word of Mouth
Not trustworthy and not efficient
Not scalable and each individual
is unique
Craigslist
Existing Registries
Concerns around safety,
effectiveness, and ease of use
CONFIDENTIAL
Too simplistic to solve the problem
and too much overhead
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Matching Services Registries
Source: PHI Matching Services Project
Empowering seniors and people with disabilities to find
the support they need to lead the lives they want
Worker Profile
Workers can describe
themselves and
everything they are
capable of through a
comprehensive profile
San Francisco, CA 94101
MY PROFILE
MY VALUES
MY AVAILABILITY
Hi! I’m Ari. Thank you for taking a look at my profile and considering me as a
candidate to be your support worker. Over past 10 years, I have worked with seniors
and individuals with disabilities to ensure that they have every opportunity possible to
lead an active and fulfilling life. I believe that my clients are the experts in their own
experience, and I recognize that disability is a natural part of life. I work to treat my
clients with the same kind of dignity and respect that I would expect if/when I receive
support worker services myself. I am very friendly, fluent in Spanish, and love
animals! I am happy to provide references from previous clients.
CONFIDENTIAL
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Client Profile
Client can showcase
themselves and
everything they need
support with clearly
and easily
I am looking for reliable early morning and evening
support
San Francisco, CA 94101
MY PROFILE
MY VALUES
MY OPEN SHIFTS
Clients Similar to Kristina
Punctuality, reliability, and good communication are key for me. I utilize my support
services before I go to work. It is important that I am on time and ready for work, and
so it is important that my caregiver be on time and reliable. When changes arise,
which they will, it is important to me that my caregiver communicate with me as early
as possible so other arrangements can be made. My Puerto Rican heritage is
important to me, and I like to speak Spanish at home, so I would like a support
worker who can speak Spanish with me. I take pride in my appearance and want a
caregiver who doesn’t rush me when I am trying to decide what to wear.
CONFIDENTIAL
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3
Match questions
We help match clients
and workers through
questions that
determine what’s
important to them
Workers Similar to Jason
CONFIDENTIAL
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Powerful search
94101
Filter and search
using location
proximity, availability
times, gender, age,
language, last login
time and many other
advanced filters
CONFIDENTIAL
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Powerful search
94101
Filter and search
using location
proximity, availability
times, gender, age,
language, last login
time and many other
advanced filters
CONFIDENTIAL
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How can worker
availability data be made
consistently accurate?
Scheduling
Clients create a
schedule for when
they need support
and verify workers
as they complete
their shifts. Fiscal
intermediaries can
regularly export
these verified time
sheets for billing and
payment purposes.
CONFIDENTIAL
17
5
Scheduling
Clients can easily add
new shifts to their
schedule based on
their needs
I am looking for reliable early morning and evening
support
MY PROFILE
MY VALUES
MY OPEN SHIFTS
3827 20th Street
San Francisco, CA 94114 EDIT
Ari
Jason
N. T.
Punctuality, reliability, and good communication are key (650)804-3228
for me. I utilize
my support
VIEW PROFILE
services before I go to work. It is important that I am on time and ready for work, and
so it is important that my caregiver be on time and reliable. When changes arise,
which they will, it is important to me that my caregiver communicate with me as early
as possible so other arrangements can be made. My Puerto Rican heritage is
important to me, and I like to speak Spanish at home, so I would like a support
worker who can speak Spanish with me. I take pride in my appearance and want a
caregiver who doesn’t rush me when I am trying to decide what to wear.
CONFIDENTIAL
18
4
Scheduling
Once a client hires a
worker for a shift, the
worker will receive
an email notification
to confirm or request
a change to the shift
Jason T.
3827 20th Street
San Francisco, CA 94114
CONFIDENTIAL
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Time sheet
tracking
Workers and
consumers can easily
and regularly export
verified hours reports
CONFIDENTIAL
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8
Viewing shifts
The availability of each
worker is shown to the
client to determine
whether there is an
opportunity to hire
them
CONFIDENTIAL
Jason T.
San Francisco, CA 94101
Workers Similar to Jason
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Viewing shifts
San Francisco, CA 94101
The availability of
each client is shown
at a high level to help
each worker assess
if there’s an
opportunity to work
together
CONFIDENTIAL
I am looking for reliable early morning and evening
support
MY OPEN SHIFTS
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10
Messaging
MyMessages
Clients and workers
can communicate
conveniently through
the platform
I’ve been a direct support worker for the last six years. I am a pu...
As an attendant for the last 12 years, I have worked with a wide ar...
I believe everyone should have the right to be supported with dignity...
As a person with diabetes, I have had my fair share of interactions with...
While I’m relatively new to direct support, I believe I can be a valuable...
Many of my clients are NY ADAPT and I’ve come along on actions. I...
CONFIDENTIAL
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Text Message
Reminders
If users opt in to
receive text message
reminders, a text will
be sent to the worker
and consumer
reminding them of the
upcoming shift
CONFIDENTIAL
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Analytics
Dashboard
View client and
worker activity on a
robust and powerful
analytics dashboard
that allows any graph
or table to be
exported into Excel
CONFIDENTIAL
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Discover Trends
Our algorithms can
intelligently detect
trends in activity and
spotlight areas where
you can shift your
workforce to better
satisfy your clients
CONFIDENTIAL
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Next Steps
•
Launched in the Bay Area in early 2015, now
serving 300 consumers and 750 workers in CA;
•
Being contracted with by the Golden Gate
Regional Center for Supported Living Services
in San Francisco & surrounding area, in talks
with other RCs;
•
Contracted with by Amerigroup in Iowa to
serve as primary interface for self-directing
clients