AmeriFirst Home Improvement Finance

AmeriFirst FINANCE
Experienced Loan Servicers for Today’s
Environment of Challenge & Change
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Contents
History
Team
Location
Challenges
Tailored Approach
Contact Information
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Our history
AmeriFirst Finance is a privately owned specialty finance company
based in Omaha, Nebraska. We are focused on leveraging the experience
gained from more than three decades of servicing home improvement
loans to provide the industry’s best servicing for “high touch” portfolios.
With its genesis as a captive finance company to a leading home
improvement direct sales organization, we developed a unique and
sophisticated approach to servicing a high touch loan portfolio.
In 2003, AmeriFirst began offering its finance products to third-party
contractors and became an independent finance and servicing
organization. To date, we have serviced in excess of $2 billion of loans
and have the experience and capacity to service your mission-critical
consumer loan portfolios.
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TITLE
INDUSTRY
EXPERIENCE
Donald Kluthe
President & COO
27 Years
Paul Cook
Director Credit & Collections
25 Years
Heidi Johnson
Manager Collections
13 Years
Paula Franks-Little
Manager Asset Recovery
28 Years
Michelle Benedict
Manager Accounting &
Customer Service
20 Years
K.C. Engdahl
General Counsel/Director
Compliance
26 Years
Jim Houser
Director IT
30 Years
Megan McClaren
Controller
10 Years
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Location,
Location,
Location
When it comes to availability of a
high quality workforce, Omaha,
Nebraska has its advantages!
•Stable workforce
•Well Educated
•Neutral Accent
•Competitive Labor Rates
•National Telemarketing Hub
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The Challenges We face
today
represent many we faced
yesterday
AmeriFirst Finance represents more than three decades of experience
working with distressed loan portfolios.
Most servicers don’t have the experience to handle the unprecedented
numbers of distressed homeowners in the market today.
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Our TAILORED approach
Our approach is to custom tailor solutions to meet your portfolio’s
characteristics, centered around our operating philosophy of
building successful debtor relationships. The new industry buzz
about the necessity of creating relationship equity has been our
mantra for three decades.
Frequent and properly timed contact with the debtor gives us an
advantage. We don’t wait 30 days to contact delinquent accounts.
Effective information gathering allows us to be more effective in our
collection efforts by tailoring our payment options.
We understand how changing consumer attitudes have impacted
collections, and the necessity to tailor payment modifications around
particular debtor needs.
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We Modify when necessary
While much of the industry is late to the party when it comes to
offering modified payment solutions, we know what works
because we have been doing these modifications for more than
three decades.
Building a customer relationship gives us a significant strategic
advantage. We believe effective collections is more the result of an
emotional transaction than a financial one.
Knowing when to modify and how to make the offer is critical to
our success. Our goal is to provide a payment strategy to every
account prior to charge off in order to keep the debtor active and
engaged in their financial future. We strive to find a payment
solution for EVERY problem account.
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It pays to specialize
AFTER MORE THAN 30 YEARS, WE Know
WHAT WORKS AND WHAT DOESN’T
This is experience gained from servicing secured and
unsecured home improvement loans with a significant
subprime component.
Working with homeowners who may have marginal capacity
to pay requires out-of-the-box thinking to keep them active and
get them current.
We specialize in servicing loan portfolios requiring a “high
touch” approach. Building debtor relationships, resulting in
significant upside performance, is what we specialize in.
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Size matters
Huge servicers don’t have the ability or willingness to test new
recovery strategies and implement them quickly. Ask the question;
‘Do you want the speed and agility of a speedboat or the size and
inertia of a battleship?’ A typical large servicer may need to train
thousands of people on the phone and make system changes that
require six to 12 months to implement! AmeriFirst simply has a
more flexible operating model.
• We have years of experience making successful modifications and
workouts.
• We can staff appropriately and train in weeks not months.
• System changes are made to coincide with our training schedule
and are both scalable and flexible.
• Ongoing program enhancements and monitoring are
accomplished with industry low agent to supervisor ratios.
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Contact
information
Paul Cook, Director of Credit
& Collections
(402) 505-6451
[email protected]
AmeriFirst Finance
11171 Mill Valley Road
Omaha, NE 68154
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