Top of the - Dragonair
Transcription
Top of the - Dragonair
DRAGON A magazine for staff and friends of Dragonair MAR-APR AUG 2013 2013 ISSUE ISSUE 153 152 Top of the World! High Summer Teamwork, together with service and product enhancements, makes KA a winner Hot Tips Holiday routes performing well Where to eat spicy food and more in Bengaluru Wat a Destination! In the Frame Cambodia’s Siem Reap to come online in October PRINTED ON 100% RECYCLED PAPER Xiamen colleague paints a pretty picture 01 Message from CEO Dragonews Issue 153 Message from CEO There is no doubt that the big news as far as Dragonair is concerned is the Skytrax award. This is the third time that we have been named World’s Best Regional Airline. I am absolutely delighted with this, and it was an honour to represent the airline at the awards ceremony at the Paris Air Show recently and receive the trophy on your behalf. It is wonderful to be recognised by the travelling public in this way – it underlines the value that we put on service excellence and is a tribute to the teamwork that goes on both on the frontline and behind the scenes. It is your hard work, commitment and professionalism that have won us this award. On the topic of excellence in service delivery, I would like to offer my congratulations to the seven Dragonair staff honoured at the recent Betsy Awards. They all demonstrated extraordinary can-do spirit and I felt very proud to be on hand to present them with their awards at the ceremony. They truly are an inspiration to all of us! You can read more about their efforts on page 05. In other good news, as part of our on-going network expansion, Dragonair will commence flights to Siem Reap in Cambodia on 29 October. This is a very exciting addition to the network, as Siem Reap is the base for visits to the magnificent temples of Angkor Wat, a UNESCO World Heritage site. proving especially popular and since early July we have added one extra flight per week to the schedule. Of course, while we can all pat ourselves on the back at this happy time, we also have to redouble our efforts to not just maintain these standards, but strive to go even higher. The difficult operating environment does not always make this easy, but we have two big things in our favour: our status as a true Hong Kong brand, and our presence in and knowledge of the mainland China market. However, we all know that summer in Hong Kong and the rest of the East Asian region can bring typhoons and heavy rainstorms. In addition, air traffic control issues are still having an adverse effect on KA schedules. I encourage you all to stay positive and work diligently as a team to cope with disruptions caused by weather and congestion and minimise the effects on our passengers and our cargo customers. We are now in the middle of the summer peak holiday period. Our Japan operations are performing particularly well, while our traditional resort destinations are showing good figures, too. One of our newest destinations, Da Nang in Vietnam, is Patrick Yeung CEO Warmest regards, Performance Index On-time performance Traffic/capacity (KA + CX) Jun13 Vs Jun12 2,484,683 2.9% 84.9% 2.0pt 10,353,881 -2.1% Freight carried (tonnes) 122,170 -4.3% 40% 30% Cargo load factor 61.7% -4.0pt 20% 2,127,273 0.2% Passengers carried Passenger load factor Available seat km (ASKs) (‘000) Available tonne km (ATKs) (‘000) within 15 mins 70% 60% 50% Produced by the Corporate Communication Division. We welcome staff feedback and news for Dragonews. Email: [email protected] 69.98% 70.56% on-the-dot 37.28% APR-13 61.26% 41.11% 30.43% MAY-13 JUN-13 Cover Story A Busy Summer Loads high as travel sentiment remains buoyant Frontline staff across the KA network will be kept busy throughout August as the summer travel peak keeps load factors high. The peak season for passenger traffic kicked off in late June and the momentum built steadily throughout the first three weeks of July. “Moving into August we will see this trend continue,” says General Manager Revenue Management James Tong. Not surprisingly, the holiday routes are performing well, including established destinations such as Phuket and Okinawa, and newer destinations such as Chiang Mai and Taichung. “Out of all our new destinations, Chiang Mai and Taichung are showing the strongest advance load factors for the summer peak,” says James. “Da Nang has also been doing well since its launch and we added another flight – to make four a week – with effect from July.” Demand for travel to Japan has been soaring since the yen started to depreciate, and KA is operating charters to Nagasaki and Kagoshima/Kitakyushu in July and August to meet the requirements of holidaymakers. In China, demand on the eastern China routes has been relatively weaker though demand out of Fuzhou is strong and both Xian and Chengdu are popular among holidaymakers. “Demand in the premium cabins is still a bit below what we’d expect but otherwise it’s shaping up to be a good summer,” says James. Temple Temptations Siem Reap added to network with seasonal service launching in October Dragonair continues to forge ahead with its regional network development, announcing that it will launch flights to Siem Reap on 29 October. Siem Reap (REP) will become the 13th destination to be either launched or resumed by KA since April 2012, following on the heels of other successful leisure destination launches such as Chiang Mai and Da Nang. The city has plenty to offer in its own right, with a host of cultural attractions and a laidback charm. With the new service, KA will become the only airline currently operating direct HKGREP flights, and CEO Patrick Yeung says the new destination is “an exciting addition to the airline’s ever-expanding network”. The new Siem Reap service will operate three times weekly on a seasonal basis, operated by an A320 aircraft. The Cambodian city has become an increasingly popular tourism draw due to its proximity to the fabulous ancient Khmer temples centred on Angkor Wat – a UNESCO World Heritage site that has a fast-growing reputation as a must-see for world travellers. The temples of the Angkor Kingdom are Siem Reap’s big draw. 02 03 Cover Story Dragonews Issue 153 Three Times a Winner Service and product enhancement, but above all teamwork, helped Dragonair to an unprecedented third win as ‘World’s Best Regional Airline’ at the prestigious Skytrax Awards, while also picking up the award for ‘Best Regional Airline for Asia’. Thumbs Up! Rollout of new cabins is progressing according to plan By the end of July, six A330s and four A321s had been fitted with the new products, which as well as new seats in both Business and Economy Class feature on-demand entertainment systems throughout the cabin. The new cabins will be fitted on the entire A330 two-class fleet and A321 fleet, consisting of 12 aircraft and six aircraft respectively, by the end of 2013. The Product team has been monitoring feedback on the new products closely, with surveys conducted since the February launch showing a positive reaction. One in five of the respondents have rated the overall seat experience as excellent, while more than half felt the seat exceeded their expectations. “Passengers consider the new Business Class seat to be superior to its predecessor in almost every respect, but particularly in terms of overall comfort, seat spaciousness and the 12.1-inch personal TV with audio-video-on-demand,” says Toby Smith, General Manager Product. Initial survey findings for the new Economy Class, which features expanded seat width, extra storage space and on-demand programmes available via 9-inch touch-screen monitors, have been equally encouraging. Dragonair has been voted “World’s Best Regional Airline” in the annual Skytrax World Airline Awards for the third time. No other airline has achieved this feat since this category was added to the awards in 2010. KA was also named “Best Regional Airline for Asia”. The Skytrax Awards are the largest airline passenger satisfaction survey, and the most prestigious among surveys of this type. CEO Patrick Yeung was on hand at the awards ceremony, held at the Paris Air Show. “It is a great honour to receive such recognition from travellers,” he said. “On behalf of Dragonair I would like to extend my heartfelt thanks to everyone who voted for us. We are extremely proud to share this achievement with the people of Hong Kong, our home for 28 years.” Patrick highlighted the fact that the awards were a reflection of great teamwork displayed by KA staff. “It is the hard work, commitment and professionalism of our frontline staff and those who support the operation behind the scenes, from flight crew and engineers to our airport, operations and management teams. Everyone should feel proud.” This is a massive tribute to all the teams that help make this a great airline. GM Operations Peter Sanderson General Manager Operations Peter Sanderson added his thoughts: “Hearing that we were again awarded the ‘World’s Best Regional Airline’ this year is fantastic news for all of us in Dragonair. It was made even more special this time round as this is the third time we have been honoured by this award and this year we were also voted the ‘Best Regional Airline in Asia’ too! “The Skytrax Awards are based on the votes of more than 18 million airline passengers from more than 160 countries. The survey covered more than 200 airlines and assessed customer-service standards of more than 40 criteria including check-in, boarding, onboard seat comfort, cabin cleanliness, food and beverages, in-flight entertainment and staff service,” he said. “This last year has been a great time for us all in Dragonair. We have experienced significant growth, added some great new destinations to our network, with more to come, and embarked on a full-scale in-flight product enhancement. Considerable effort from all the teams was required to make this happen, while our frontline crews often face many different challenges in their day- to-day working lives. Yet despite these challenges, we are still able to deliver world-class service to our passengers. Quite frankly, this is a massive tribute to all the teams that help make this a great airline. People make airlines and we have the best! “We are all very proud to have been awarded these Skytrax honours by the people we serve, and we shall endeavour to maintain the excellent standard expected of us in the years to come,” Peter concluded. This is a tremendous achievement for everyone in Dragonair. I would like to thank all the cabin crew and everyone in ISD, it would not have happened without your continuous hard work and dedication. GM ISD Andy Wong On hearing the news, Head of Engineering Darryl Chan said: “Whether on the front line Cover Story 04 We are extremely proud to share this achievement with the people of Hong Kong. CEO Patrick Yeung facing our customers or behind the scenes, we are proud to be part of the team, working with our engineering partners across the Dragonair network, to make us World’s Best Regional Airline.” Whether on the front line or behind the scenes, we are proud to be part of the team. Head of Engineering Darryl Chan Service and products play an important role in the overall passenger experience, and Dragonair has seen significant enhancements on both fronts in the past 15 months. The network has been expanding, with 12 — soon to be 13 — new or resumed destinations launched since April 2012. A full-scale inflight product upgrade is currently being carried人out, with the introduction of new cabins on most aircraft, together with a new on-demand inflight entertainment system, StudioKA. on inflight sales or home delivery products received an instant 15% discount. In August, for every HK$1,000 spent, passengers will receive a HK$100 cash coupon for their next purchase. Celebratory offers The “tasty surprises” will appear in September. On all Hong Kong outbound flights on which Häagen-Dazs ice cream is currently offered, Economy Class passengers can enjoy Häagen-Dazs 100ml Macadamia Nut Brittle ice cream cups, an upgrade from the existing 75ml mini cups. Häagen-Dazs is providing this exclusively to congratulate Dragonair on the Skytrax honour. On all inbound and outbound flights from Hong Kong on which ice cream is currently served, First and Business Class passengers will be offered a Vanilla & Milk Chocolate Bar, an upgrade from the existing 100ml ice cream cups. To thank passengers for their support in the Skytrax Awards, Dragonair announced a series of celebratory offers. These include double Asia Miles, inflight sales offers and tasty surprises on the inflight menus. These offers will run from July through to September. Asia Miles members resident in Hong Kong who booked roundtrip KA flights during a period in July earned up to double Asia Miles, while new members earned an additional 500 Asia Miles. Also in July, passengers spending HK$2,000 or more 05 News Dragonews Issue 153 (From left) Jennifer, Tolmira, Josephine and Ophelia with their Betsy Awards. Making Us PROUD! Seven KA staff go the extra mile to win coveted Betsy Awards The 2013 Betsy Awards were held at Cathay City on 12 July, highlighting some astonishing acts of service from both Cathay Pacific and Dragonair frontline staff. suspects closely, and was invited to leave a statement at the police station. She later received a Good Citizen Award nomination. A total of 19 awards were given out on the day, seven of them going to KA crew who really demonstrated the kind of extraordinary service skills that have helped to build the airline’s great reputation with passengers. Tolmira Taipo – Chief Purser Jennifer Choy – Senior Purser Josephine Lam – Flight Purser Ophelia Lau – Flight Attendant Congratulations to the crew below – you are an inspiration to us all! Alertness Rewarded Paul Ho – Senior Purser Maizy Lock – Chief Purser Amber Chan – Flight Attendant Sensitive Care Senior Purser Jennifer Choy discovered that effluent was covering the floor of the L14 toilet and the aisles of the Business Class cabin, while the front zone of Economy Class was also affected. She also noticed that one passenger had stains on her clothing and shoes. (From left) Amber, Paul and Maizy. Flight Purser Josephine and Flight Attendant Ophelia apologised to passengers and reseated all those affected. They blocked off the toilet, and tried their best to clean up the mess after equipping themselves with protective clothing. Meanwhile, Jennifer helped to clean up the stains on the affected passenger’s shoes and discreetly offered plastic bags, gloves and wet towels so she could clean up on arrival. Thanks to the team’s endeavours, an unpleasant situation was quickly smoothed over. Passengers spotted two male passengers patrolling the aisle and opening bags in overhead lockers mid-flight, and reported their suspicious activity to Senior Purser Paul Ho. He checked with passengers and found that valuable items had gone missing. Paul asked Amber to continue monitoring the suspected thieves, and reported the case to the Captain. Amber kept an eye on the suspects throughout the flight and Paul kept the Captain and Chief Purser Maizy informed about the situation. Three suspected male passengers were arrested when the aircraft landed. Amber stayed at the scene and monitored the Patrick Yeung proudly poses with KA winners at the presentation ceremony. News Enhanced info on the go New apps boost crew engagement You may have noticed cabin crew members on their phones even more recently: there’s a good chance they are accessing the two new mobile apps recently introduced by ISD. The KA ISD Mobile Apps and Grooming Apps were launched at an event officiated by CEO Patrick Yeung, Head of Cabin Services Michelle Cheng and Manager Strategic Planning & QA Wendy Kwok. Mobile Apps is designed to provide crew with easy access to the latest information on Dragonair anytime and anywhere on mobile devices. It enhances crew engagement with more up-to-date, two-way communication and information channels with fun and userfriendly features. The features include minigames, inflight sales tool, next destination (weather forecast and currency converter) and useful documents. Grooming Apps provides crew with a complete makeover for a professional image, from health and fitness to appearance. Users can familiarise themselves with grooming guidelines, share personal pictures with crew members, check personal fitness with a BMI calculator and inbuilt pedometer, access healthy eating recipes and grooming and beauty tips suggested and uploaded by crew members, and a camera function. Smart Style New grooming / uniform ‘bible’ is first e-manual A new “Corporate Policy Grooming and Uniform” manual, issued by ISD on behalf of the Uniform Management Committee, was introduced at the same time as the new uniform roll-out in March. It acts as a reference guide to ensure that all uniform staff project a “young, energetic, elegant and professional” image for Dragonair. It is also important for being KA’s first-ever e-manual, and supersedes the previous “Dress and Deportment Handbook” as we aim to adopt an environmentally friendly approach by reducing printing. Only minimal hard copies have been printed for backup purposes. An e-copy of the manual can be obtained from: Home > About Inflight Services Division > Services Development and Standards > Manuals & Handbooks > Corporate Policy Grooming and Uniform On behalf of the Uniform Management Committee, Andy Wong, General Manager Inflight Services, says: “I would like to express my appreciation for the effort made by each representative from the uniform user departments which include Airport Headquarters, Cargo, Engineering Department, Hong Kong Office, Hong Kong International Airport, Worldwide Reservations & Ticketing and Inflight Services Division.” CEO Patrick Yeung celebrated the launch of the apps with staff. 06 07 News Dragonews Issue 153 Five Million and Climbing! Spurred on by reaching an important milestone, Asia Miles is striving to become even bigger – and Dragonair has an important role to play thanks to its China connections Asia Miles recently achieved a record high of five million members worldwide, and has a goal to increase that to 5.6 million by the end of 2013 – the equivalent of recruiting 2,000 new members every day for the rest of the year. Dragonair has a key role to play in meeting these targets thanks to its extensive network in China, where reward programmes are still a relatively novel concept and given the huge potential of frequent flyers. To that end, Asia Miles recently ran an “incentivised" inflight recruitment initiative whereby, for the first time ever, cabin crew are being rewarded with incentive miles for every new passenger recruited inflight. “The response was very enthusiastic,” says Joyce Faye Wong, Assistant Manager Communications and Public Relations. “To ensure that cabin crew really understand the programme and are fully knowledgeable about Asia Miles in order to brief passengers accordingly, we set up an Asia Miles booth in the crew lounge to play some product knowledge games and enrol crew as members. “Although many crew are already members, we were also able to enrol a number as new members. And besides being an Asia Miles member crew need to pre-register for the incentive via Dragonet.” Joyce notes that recruitment of Asia Miles members inflight tripled during the first two weeks of the campaign, compared to the same two weeks last year. Speaking about the impressive growth of Asia Miles, Director and General Manager Asia Miles Stephen S.Y. Wong, says: “Loyalty is important to our business – we hope to turn passengers into repeat travellers, which in turn contribute to the profitability of the Asia Miles programme. “Ultimately, all of this feeds back into the Cathay Pacific Group. I’d like to thank KA cabin crew and outports, as well as airport teams for being so proactive and creative in meeting our growth targets,” he adds. The Asia Miles team has ambitious expansion plans in Greater China and the Pearl River Delta. Travel reward programmes are still coming into their own in China, so Asia Miles wants to raise its profile to ensure it is the top choice among frequent flyers. (Above) Stephen (centre) with Kendrik Ko and Corinna Kwan of Asia Miles. (Below) Asia Miles’ incentivised inflight recruitment inititive. Service Stars Congratulations go to Manson Lee and Margaret Lee for their recognition in the Customer Service Excellence Awards organised by HKIA. Nominations for the annual awards are based on passenger feedback, as well as ASQ results. arrived from Phnom Penh on a KA flight without Hong Kong visas. Manson assisted them in applying for visas online, and even though he was about to finish work for the day, he first accompanied the pair to the hotel desk. KA and its ground-handling company HAS were winners in the “The Most Efficient Check-in Staff” category. As well as Manson and Margaret, five other staff were complemented in the individual category, while other staff were recognised in the team category. Passenger Services Supervisor Margaret Law assisted a passenger who had missed his connecting flight rather than simply directing him to the airline desk. She helped him to check with several airlines and even travel agents to find a convenient flight and the lowest ticket price to India. Passenger Services Officer Manson Lee helped two Taiwanese passengers who The KA and HAS service stars at the Customer Service Excellence Awards. News 08 Getting Ready for Early FM New load management system rolling out in Q4 2013 The first key date for the PSS Phase 2 programme is quickly approaching, with the progressive rollout of Altéa Flight Management (FM) across KA and CX ports set to start in the fourth quarter of 2013. “Altéa FM analyses the passenger and cargo load more precisely and automatically defines the optimal aircraft load distribution so that the fuel required for each flight departure is always at the optimum level,” says Manager Operations Services - APT, Richard Kan. “With improved load control performance and more accurate, safer weight and balance operations the new system will bring productivity and efficiency gains to our outports.” Centralised Load Control (CLC) staff will be the biggest users of the new FM system, with Operations Coordinators and Cargo staff also requiring some training. Training for CLC has been on-going since mid-2012 while training at outports began in May 2013. The FM Rollout is the first step in implementing Altéa Departure Control System – a nextgeneration technology platform used by many leading airlines across the globe. It covers the areas of check-in with all its related functions, baggage management, flight disruption management, and aircraft weight and balance. Richard says the new system will bring productivity gains. Want to know more? Contact the PSS team by email: pss#[email protected] Top of the Menu The newly launched Catering Awards recognise suppliers’ hard work and dedication Dragonair has a renowned reputation for providing quality food and beverage services for passengers. In order to objectively assess the food standards, as well as to recognise the efforts of catering service providers, the Catering Services Department has developed an evaluation programme. The Catering Performance Management Programme (CPMP) was launched in January 2013. It measures caterers' performance based on seven major criteria: safety, satisfaction, quality, supply assurance, innovation, cost and cabin crew direct rating. A total of 24 caterers that provided catering services for Dragonair in 2012 were assessed. Online surveys were given out to both internal and external departments, namely the Catering Services Department, local airport teams and cabin crew. The local airport teams helped identify the importance of caterers being able to deliver smooth catering operations, whereas the feedback from cabin crew helped to discover the details of catering services being served on Awards handed out in (clockwise from right) Fukuoka, Manila and Shanghai board. “The overall response rate of over 30% within the senior crew community was indeed encouraging,” says Manager Catering Services Kim Chong. “In addition, valuable comments from other crew respondents were received; all allowed us to follow up with caterers for necessary improvement.” The Gold Winner of the Best Caterer Award 2012 is Fukuoka In-flight Catering, of Fukuoka, Japan; MacroAsia Catering Services, from Manila, Philippines, is the Silver Winner; and the Bronze Winner is Shanghai Eastern Air Catering, ShanghaiPudong, China. CEO Patrick Yeung and General Manager - Inflight Services Andy Wong joined Kim in attending all three award presentation ceremonies, which took place at the awardwinning catering units, and presented the trophies and prizes to the senior management of the relevant caterers. All the award-winning caterers were impressed and delighted with their teams' hard work. “The recognition not only acknowledges the efforts of the caterers but also solidifies KA’s commitment to sustaining close working relationships with our suppliers,” says Kim. 09 Around the Network Dragonews Issue 153 Start of the Dream Recruitment days for Youth Aviation Training Programme The “Dreams Take Flight” Youth Aviation Training Programme was launched in Mainland China in May for students aged 14-16 with no flying experience. Recruitment exercises were carried out in Beijing, Shanghai and 12 other ports during which youngsters attended presentations on various aspects of the aviation industry, in preparation for the trip to Hong Kong on Dragonair in August. Speaking at the kick-off to the Beijing event, Manager Northern China Winnie Tong said: “KA and CX have always been committed to corporate social responsibility and we are delighted to help these young people realise their flying dreams.” A total of 15 students in Beijing were given presentations by the Engineering Department, catering company and Airport team. They also got the chance to take a look at the production lines of the catering company and taste the meals of KA Business Class. Moreover, students enjoyed being “Customer Services Officers” during role-play. Each participant was asked to deliver a speech about their flying dreams and the future of the aviation industry at the end of the programme. Similar activities were carried out in the other ports. Watch out for news and pictures of the Hong Kong trip in the next issue of Dragonews! COOL LANDINGS Bengaluru Top travel tips from Flight Attendant Maggie Lee I love learning about other cultures, so requested the Bengaluru pattern and have been flying to India almost once a month since, so now let me introduce you to this mysterious curry kingdom! Eating There is no excuse not to try curry in India -- though Indians don’t call it “curry”, it’s a western term for spicy Indian food. Most of my colleagues like to go to Tandoor, on MG Road, but after a purser took us to a restaurant near our hotel called Nandhini Deluxe, I love to dine there – not just because it is affordable but because I especially like their garlic and butter naan bread. The tandoori chicken and baby corn are great too, but if you can’t take too much spice, try butter chicken with naan. For non-Indian food choices, I love dinner at Pizza Hut restaurants, which can be found at multiple locations in the city. A pasta set Youngsters in Beijing get a taste of the high life. costs only 99 rupees (approximately HK$ 20) – it’s so good! Shopping & Activities After your meal, you can take an autorickshaw to MG Road and exchange money for Indian currency at a store that sells sports shoes – they offer great rates. Then you are geared up to hit the market on MG Road to buy aromatherapy items, scarves, or spices at the supermarket. Some colleagues like buying ladies finger vegetables, also known as okra, because it is mild and supposedly good for women. If you like to visit large shopping malls, I recommend the newly opened Mantri Square, where there is a vast supermarket carrying great-value skincare products and daily necessities -- Himalaya lip balm costs only HK$5. If you are interested in Indian culture, you can enrol in a cooking class to learn how to cook Indian food, or you can practise yoga with Indian teachers. Sightseeing Bangalore palace and the Vidhana Soudha legislative building are very impressive. At the Bull Temple you can have a red dot, or tilaka in the local language, put on your forehead as a sign of blessing. Getting there: MG Road (officially known as Mahatma Gandhi Road) in the city centre is probably Bengaluru’s most famous road, and is home to many of the major hotels. Mantra Square is on Sampige Road, Malleswaram; Vidhana Soudha is on Dr Ambedkar Road, Seshadripuram, and the Bull Temple is in Basavanagud. The best way to get around is by taxi or autorickshaw for short trips. Around the Network SHA 10 Design Talk Eddie Lau – the designer of the new KA uniforms – put in an appearance at the Shanghai town office in April to meet with the Shanghai R&T team. He shared some behind-thescenes stories about the new uniform project, as well as talking about the inspiration behind the new look. The team were thrilled to meet with the fashion designer! KHH Farewell & Well Done! The Kaohsiung team held a farewell lunch recently for Airport Manager John Shen, retiring after working for the Group for more than 25 years. Vivian Lo, General Manager Taiwan & Korea, made a presentation to John and used the same occasion to present long-service awards to a number of loyal staff. Long-service pins went to two staff with 10 years of service and six staff with 15 years – a total of 110 years of employment! RMQ Enhanced Service With the opening of the new Taichung International Airport, the Dragonair checkin counter has been moved from Terminal 1 to Terminal 2. Passengers with check-in baggage can complete the procedure at the same Dragonair check-in counter; also enhancing the service quality are the availability of online check in, mobile boarding passes, and advanced seat reservation service. Aircraft landing at the new terminal are now connected by air bridge, offering passengers more convenience. PUS Mayoral Meeting CEO Patrick Yeung recently made his first trip to Busan. He had a very busy schedule that included a meeting with the CEO of Gimhae Airport, a visit to the KA town office, media interviews with newspapers and magazines, and an update on PUS sales. The highlights of the day were the courtesy visit Patrick paid to the mayor of Busan, Hur Nam-sik (top photo), and dinner with the entire PUS team in the evening. Patrick thoroughly enjoyed his day, and only regrets it took him so long to visit the city! 11 Around the Network Dragonews Issue 153 We are the CHAMPIONS! The KA basketball team (pictured right) was crowned champion at this year’s CX Interport Basketball Tournament held in Kaohsiung in May. It was just reward for battling though six rounds over two days. The competition brought together seven teams and 70 players from Korea, Sydney, Hong Kong, Vancouver, Dragonair, the host Taiwan and new joiner HKIA. The KA team comprised Kenneth Ku (IMT Services), Michael Wong (ISD S/P), John Chan (OPS Services), Jerry Chan and Kenny Chung (both OPS Rostering), Derek Li, Norman Wong and Kenneth Mak (all OPS F/O) and Steve Xiong (REV China & Taiwan). The passion for the game was on show here from all the teams. Everyone is already looking forward to the 2014 event, which will be the 20th anniversary of the tournament, to be hosted by KA. Anticipation is high that even more teams will participate. First for shuttlers Also on the sporting front, competition was keen at the inaugural Dragonair Cup Badminton Friendly Competition held in Hong Kong in early June. Alongside KA’s own team of shuttlers were Cathay Pacific, Cathay Pacific Catering Services, and China Pacific Catering Services from Taiwan. For the record Cathay Pacific Catering Services were the winners. KA Chief Pilot Captain Peter Healey presented the trophies. Win a Fabulous Prize! The Amari Orchid Pattaya provides a beach lifestyle hotspot on the picturesque northern crescent of vibrant Pattaya Bay, Amari Orchid offers an array of seaside experiences, from an idyllic Thai beach holiday, to destination dining among the fashionable crowd, to a laidback barbecue party on the beach. The hotel’s oceanfront location is five minutes away from the city’s entertainment zone as well as golf courses and other recreational activities. ts an er ge oom n n i er ew • Th an Delux er for Oce ean Tow ding u c at O ghts incl wo. i rt n o o f tw ast w f k a w bre til www valid un s i r e f e of ber. • Th 31 Octo Know Your Airline! 1. 2. 3. 4. 5. Where was CEO Patrick Yeung when he received the Skytrax Awards? Name 1 of the 2 KA winners of the Customer Service Excellence Awards. Which company won Best Caterer Gold Award? What is the 3﹣letter code of Siem Reap? Where did this year’s CX Interport Basketball Tournament take place? Email [email protected] with the correct answers before 31 August and you get the chance to win a wonderful prize! All answers can be found in this issue of Dragonews. Open to staff with Dragonair email accounts only. KA PEOPLE 12 Brush Strokes Lynn Ye balances life in the busy Xiamen cargo office with creating beautiful works of art in her spare time. Lynn Ye, Cargo Reservation Sales Officer in the Xiamen office, has a talent that no one at work knew about until recently. In her spare time, Lynn loves to create Chinese-style works of art – she finds it an excellent way to relax after a busy week in the office. other styles, including Western art, too. “Different schools of painting present artistic beauty in different ways, and I can also get inspiration and new ideas from them. I just regret that I only have time to focus on practising Chinese painting at the moment.” “When I was 10 years old, I loved doing Chinese painting and calligraphy,” explains Lynn. “But my regret is that I had little time to develop this hobby at that time – Chinese students are always overburdened with school assignments.” However, she picked it up as a hobby again last year, and found she really loved spending time in this way. Her favourite artists are Chen Zhifo, a master of painting flowers and birds, and Bai Xueshi, known for his masterful landscape paintings. “I like the wordless beauty of the artistic concept of Chinese painting. My favourite subjects are flowers and birds, and landscapes. The beauty of nature inspires me,” she says, but she does appreciate Lynn likes to look through albums of paintings in the evenings after work, while she sets aside Saturday afternoon for painting. “Sometimes, my three-year-old son joins me, and scrawls on his paper, which is a very enjoyable time for both of us.” She says she hasn’t hung any on her walls yet as she reckons she isn’t “satisfied” enough with her work – though most people would probably disagree with her. Certainly, friends are happy to receive them as gifts. She says that her work colleagues share her love of painting and she even gets constructive criticism from them regarding her work. Lynn laughs: “Especially from Rick (Zhang, Cargo Sales Executive)… Chinese painting is his favourite!” STAFF Movements Flight Purser promotion Eva Chan, Samantha Chan, Rita Cheung, Ashley Choi, Natalie Fung, Savina Kim, Janet Kim, Rosa Li, Joe Lung, Virginia Tsai, Doris Tse, Karen Wan, Ruby Wong, Jaco Wong, Chloe Yu NEW JOINERS (from left to right) Alex Chau Second Officer, Jeff Chiu Second Officer, Clevin Ling Second Officer, Jonathan Tam Second Officer, Raymond Tam Second Officer, Winnie Tam Second Officer, Cyrus Wong Second Officer, Michael Yau Second Officer, Jonathan Justin Airport Services Officer (Kota Kinabalu), Allison Wan Operational Services Officer, GRADUATION The Class of A142 celebrate their new role with ISD managers.