Kingston Welcome Package PDF

Transcription

Welcome.
We are Sitel and we would like to
share something with you - our
promise of experience.
Experience shared.
Kingston
Upon Thames
A Great Place to Work.
A Great Place to Live.
Sitting on the banks of the Thames just 25 minutes by train from central
London, Kingston Upon Thames combines the multi-cultural sophistication of
a world city with the comforts of an English market town.
Let’s discover it together.
Experience shared.
[email protected] | +44 (0) 20 8 714 1028 | sitel.com
Kingston is also a great place from
which to explore London and the
South West of England. Enjoy the
tranquility of Richmond Park and the
grandeur of Hampton Court, both of
which are on the doorstep. Or leave
the city behind for a weekend to
visit Stonehenge or explore the
rugged coasts of Dorset, Devon and
Cornwall.
However you spend your time, one
thing’s for sure – you’ll never be
stuck for something to do or see.
Visit our website:
www.sitel.com/Kingstonadventure
to find out how to start your
Kingston adventure.
Experience shared.
Welcome Pack
Moving to a new job in a new country can be an overwhelming or sometimes a frightening prospect, in
addition the first days, weeks, and months of employment are filled with excitement, a wealth of
information, and many questions. To that end, the HR department at Sitel Kingston is here to provide
you with the help and support needed for success in your new role. We will provide support by being
practically supportive to you to enable you to experience a smooth and easy transition to working and
living in Kingston.
This support will not only include the practical elements but this Welcome Pack includes support and
advice on the following:
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Where to Live
Local Transport
Cost of Living
Opening a Bank Account
Shopping in Kingston
Entertainment
Experience shared.
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Healthcare
Cycling
Managing your money
Sport
Places to eat
General Information-Sitel specific
Where to Live
As part of the relocation package you will be provided with two weeks
accommodation in a hotel. During this time we will support and assist
you in finding your home.
Once you have chosen an area and found your property, there are a
few things you need to know.
Your landlord is responsible for making the property fit for living in. He
or she must make sure that water, electricity and gas supplies, and
sanitation units, are in working order and ensure that the property is
free from damp.
The property must also have adequate heating, lighting and
ventilation. If the property is furnished, the landlord must ensure that
those furnishings meet the fire resistance standards and that all gas
appliances and installations are maintained in good order and that an
annual safety check is carried out.
In turn, as a tenant, you are responsible for paying the rent as agreed
and taking proper care of the property. You are also responsible for
paying the bills for gas, electricity, water, telephone, internet, tv license
and council tax.
We strongly recommend that you read your tenancy contract
thoroughly, as it will also detail notice periods for you and the landlord.
Experience shared.
The following are popular websites for researching
accommodation
www.spareroom.co.uk
The Tenant Information Pack provides important
information to tenants about property conditions,
tenancy agreements and the rights and
responsibilities of landlords and tenants. It can be
found on the following link
http://www.landlords.org.uk/nla-form/tenantinformation-pack-england
Health Care
Entitlement to state provided health care, provided by the NHS in the UK,
is currently based on residency status and not nationality.
If you are coming from overseas to work in the UK and you live here
legally, you can get health care from the NHS while you are here.
Most healthcare in the UK is provided free of charge. The exception is
dental care. State run dentists are subsidized by the government,
however, there is usually a small charge to pay. Depending on the
treatment you require, this can vary from around £10 and is capped at
£384 for complex dental treatments,
You should try to register with a local doctor (known as a GP) and dentist
as quickly as possible.
The following link will enable you to locate a doctor in your area.
http://www.nhs.uk/Service-Search/GP/LocationSearch/4
The following link will enable you to locate a dentist in your area.
http://www.nhs.uk/Service-Search/Dentist/LocationSearch/3
The following link will enable you to locate the nearest Accident and
Emergency hospital or Walk in Centre in your area.
http://www.nhs.uk/Service-Search/Accident-and-emergencyservices/LocationSearch/428
Experience shared.
Local Transport
Kingston has an excellent level of public transport
provision with fast trains direct into London. Upon your
arrival in the UK you will receive, as part of the
relocation package, an Oyster Card with 50 pounds
already loaded onto it. This will enable you to travel
around Kingston and London. Once this initial amount
has been spent you can top your oyster card up easily at
any train station and some newsagents. Sitel Kingston
also offers a Travel Ticket Loan, details of which Sitel can
provide you with during your first weeks with the
Company.
Below is a link to Travel For London which will provide
you with all you need to know in terms of costs, maps
and locations of travel.
http://www.tfl.gov.uk/
Experience shared.
Cycling
Cyclists tend to fare well in Kingston, with many cycle
routes crossing all over the town. The majority of
main roads also have well marked cycle lanes. For
those living in and about the town centre, the
bicycle, weather permitting can be an economic and
practical way to get about.
Cycle Kingston has information on Cycle clubs, buying
and hiring of bike, rides and events:
http://www.cyclekingston.net/
Cost of Living
As with any place you choose to live, the cost of living
varies depending on the type of lifestyle you like to
have and the area you choose to live in.
The list on the right can be used as a guide but you will
be able to find ways to reduce or increase the amount
you spend around the budget you have set for yourself.
All costs included are approximate
Managing Your Money
Expenditure type
Approximate cost per month
Accommodation (flat share)
Food
Local travel
Laundry
Clothing
Social Activities
Telephone
Toiletries
TOTAL
£600
£195
£50
£25
£50
£100
£30
£30
£1080
London and Kingston can be a fairly expensive area in which to live and work, so you
should be proactive about managing your income and expenditure, especially if you are
moving from a country where the general cost of living is lower.
The UK Government has a website which provides advice on many aspects of money
management, and there are also many websites that give advice and tips on how to save
and spend your money wisely. We have listed some of these below.
www.moneyadviceservice.org.uk
www.moneysupermarket.com
www.gocompare.com
Experience shared.
Opening a Bank Account
You will probably wish to open a UK bank account once
you are in the UK. It is useful to make some
preparations for this before you leave your home
country to aid the process. Banks have increased their
security measures over recent years and because of
this it may take around 2 weeks for your account to be
open and for you to be able to make transactions. It is
therefore very important that you bring with you
sufficient funds to cover your expenses for this early
period. Do however avoid bringing large sums of cash
with you. We will provide you with all the support you
need including proof of address letters in order for you
to open a bank account.
Lloyds TSB Bank in Kingston is a popular choice for new
accounts, below is a link to their website:
http://kingston-upon-thames.com/directory/lloyds-tsbkingston
Experience shared.
Places to Eat or Take Away
You are spoilt for choice
when it comes to eating in
Kingston with an abundance
of places which offer cuisine
from around the world to
suit every taste and budget.
A broad mix of places to eat
or take away, Pizzas, Indian,
Lebanese, Italian, Thai, to
name but a few is always
available for you.
You can relax and drink a
coffee as you enjoy the view
from one of the many
pavement cafés on the
Parisian influenced, treelined Castle Street.
Experience shared.
For pre-cinema dining, the
Rotunda (just 0.4 miles from
the Sitel Kingston office) has
a range of restaurants.
Heading towards the river,
Charter Quay is a great place
to relax with friends as you
enjoy al fresco dining in the
modern piazza or along the
river in the Slug and Lettuce
and Carluccio’s, both
popular places for eating out
in Kingston.
As you go along the High
Street, towards The Rose
Theatre, you’ll find the
places to eat become all the
more varied with a wide
range of independent
restaurants, alongside high
street names. Try Jamie’s
Italian, the new restaurant
from Jamie Oliver; or
Wagamama, Gourmet
Burger Kitchen, Pizza Express
and La Tasca; plus one of the
UK’s best vegetarian
restaurants, the Riverside
Vegetaria.
Here is a list of local places
with discounts that Sitel has
made available to its
employees:
Patcharee Thai:10% discount off
your whole bill if you spend over
£10.00, eat in or takeaway. This does
not apply to the set Lunch Menu (1
course £6.95, 2 courses 8.95) only
for the takeaway menu (pick up
only) or the A la carte menu.
Cappadocia (Turkish): 20% discount
from Main Menu for lunch or dinner.
No discount from the takeaway
menu or special menu as already
discounted. Show your Sitel Pass to
receive a discount
Stone Pizza: 10% discount from both
the takeaway menu and if you eat in.
Monty’s Nepalese Cuisine:20% off
the food bill anytime whilst eating
in. 10% discount on takeaways.
Finesse Oriental Restaurant, The
Rotunda: 10% discount off the bill
and a free drink refill, evenings only.
£6.90 lunch special which cannot be
discounted further.
Entertainment
The Rotunda
Rose Theater, Kingston
Open seven days a week, The Rotunda
offers a great choice of leisure and
entertainment and is the place to go for
entertainment in Kingston. You can relax
and grab a bite to eat or a drink in one
of the many bars and restaurants, many
of which have great weekday special
offers.
The Rotunda also houses an impressive
14 screen Odeon cinema which is one of
the biggest cinemas in the south-east
and shows all the latest blockbusters.
You can see if you can hit a strike with
bowling at TenPin which, as well as
multiple bowling lanes, also has pool
tables and an amusement arcade to
keep everyone entertained.
www.therotundakingston.co.uk
www.odeon.co.uk/fanatic/film_times/s1
02/Kingston
www.tenpin.co.uk/kingston
The Rose Theatre is a 900 seat venue in
the centre of Kingston inspired by the
famous Elizabethan Rose Theatre,
situated on London’s Bankside. The
theatre features an oval shaped stage,
semi-circular seating and a pit area
where audiences can sit on cushions to
watch performances.
www.rosetheatrekingston.org
Experience shared.
Pubs
Within yards of the Sitel Kingston office
are two pubs:
The Acorn
A favourite of Sitel associates and a very
sociable place to be on a Friday evening.
The Canbury Arms
There is a wealth of other pubs to be
found in and around Kingston.
General Information – Sitel Specific
Salary:
Sitel Kingston Address
Mitre House
Canbury Park Road
Kingston Upon Thames
Surrey KT2 6LZ
Reception Telephone Number: +44 (0) 20 8 714 1000
HR Office No: +44 (0) 20 8 714 1028 / 1032 / 1035
National Insurance Number:
If you start work you must apply for a National Insurance number if you do
not have one. You do not need to have a plastic National Insurance number
card. If you have the right to work in the UK, you will need to telephone Job
Centre Plus on Tel 0845 600 0643 to arrange to get one. Lines are open 8.00
am to 6.00 pm Monday to Friday. They may require you to attend an
'Evidence of identity' interview’ and this must be attended whether you
have a temporary number or not. We will help you to do this.
If you are weekly paid you will be paid every
Friday a week in arrears. For monthly paid it
will be the last working day of the month.
The day before your first payday you will
receive a welcome e-mail from
[email protected]. Please
use your email address as your username.
If you are employed through an agency they
should have advised you of their procedure
for payment and submitting timesheets.
Tax office number for queries regarding tax
office code 08457 143143. For wrong tax
code call 0300 200 3300.
Contracts of Employment:
If you have been employed by Sitel directly, and not received your contract
of employment, you will receive it within 1 to 2 weeks of your employment.
If you have joined Sitel through an agency your contract is with the agency.
Experience shared.
HR Policies and Procedures
Relevant to your employment can be found at
https://globeportal.nac.sitel-world.net/HR/emea/default.aspx if there
is anything you would like clarified, please do not hesitate to ask. You
can find Maria or me in the HR office on the ground floor, or regularly
on the Campaign floors.
Peoples Pension
After 3 months with the Company you will be automatically enrolled in
the Peoples Pension, the automatic enrolment is a UK government
requirement. As part of that scheme you will contribute 1% of salary to
your pension plan and the Company will match that contribution.
You will subsequently receive a pack from the Peoples Pension that will
provide a username specific to you. If you wish to opt out of this
scheme you need to contact them directly. We cannot do that for you.
Experience shared.
Facebook Site to
note:
Dansk i London –
Danish
Others…
Sport
Shopping
If you are keen to keep fit, there are
different gyms you can attend across
Kingston. There are council run gyms,
which tend to have lower monthly
membership fees and private gyms. See
the below links for some examples of
local gyms, please note this list is not
exhaustive.
www.placesforpeopleleisure.org/centres/
kingfisher-leisure-centre/ (council run)
16.99 per month GYM only membership
www.thegymgroup.com/find-agym/gym/the-gym-kingston/
17.00 per month membership, open 24
hours a day
www.virginactive.co.uk
from 59.95 per month
www.DavidLloyd.co.uk
Shopping in Kingston upon Thames will take you on a journey from
unique boutiques and market stalls to leading high street shops and
shopping centres. Food lovers can explore the vast array of stalls at
Kingston’s Ancient Market to pick up fresh vegetables, fruit and fish
and even shop for clothing and household supplies in this historic
market. Serious shoppers will find Kingston has everything they need
for a successful shopping trip as the town is home to over 500 shops
including John Lewis and Bentalls department stores.
You can shop for the latest fashion, homeware, entertainment and
much more at the Eden Walk Shopping Centre, Clarence Street and The
Bentall Centre where all the major brands can be found. Look out for
quirky independent shops too, where you’ll be able to pick up one-off
gifts or treat yourself to a special purchase. Although Kingston Town
Centre is a shopper’s delight, the area has a lovely small town feel, and
with plenty of restaurants, cafés and bars for refreshments, shopping in
Kingston will keep you busy all day.
www.kingstonfirst.co.uk/visitkingston/discoverkingston/shopping.aspx
Experience shared.
Our team’s Sitel experience
Our team’s
Sitel experience
“Moving to London was made easy
by Sitel, people are friendly and easy
to get along with, Sitel truly is a
welcoming place for someone new to
the city, living in London is really
exciting, and there is always
something to do, no matter what you
are interested in.”
Johann – Customer Support Advisor
_____________________________
“I really appreciate the stable and
predictable working hours at Sitel,
they allow me to make plans weeks
in advance. At first I worried about
not knowing anyone, but the people
are so friendly at Sitel so now I only
worry about finding time to hang out
with everyone.”
Daniel – Quality Advisor – Nordic
Team
_____________________________
“I moved to London to study at
university, but liked it so much that I
stayed. I like that there is so much
happening here, and so many
different people. Sitel was a great
place to start working, as there is
very good training and follow up for
new starters to make sure we feel
secure in the job we are about to do.
You get feedback and guidance that
can help you progress within the
company which makes you feel
valued at Sitel. It is nice to get to
know people from your home
country as well as nice people from
other countries who make you feel
very welcome and looked after. Sitel
also has social events if you want to
take part and get to know your
colleagues on a more personal level
(everything from playing football,
going to a theme park or just a Friday
night beer at the local pub after
work).”
“I have just finished the Sitel training
and can’t wait to speak to customers.
The whole process of relocating to
London has been very simple and
Sitel has supported me all the time. I
would recommend you try it and
come and join our friendly team!”
Casper – Customer Support Advisor
_____________________________
Kristina – Nordic Tech Support
Advisor
____________________________
Experience shared.
Human Resources
Welcome Pack
References:
www.sitel.com
www.kingstonfirst.co.uk/visitkingston/home.aspx
Sitel Leavesden Park
Building 600 Leavesden Park
Hercules Way
Watford
WD25 7GS
Sales: +44 (0) 800 444 221
Enquiries: +44 (0) 1923 689 600
Email Enquiries: [email protected]
HR/Recruitment/Career Opportunities: [email protected]
Sitel is a world leader in outsourced customer care services, providing our
clients with predictable and measurable return on customer investment by
building customer loyalty, increasing sales and improving efficiency.
Experience shared.

Kingston Welcome Package PDF

Transcription

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