36 Years of Luxury Beach Holidays

Transcription

AIR
CONDITIONING
NEW FOR 2015
See website
for details
SUMMER 2015
36 Years of Luxury Beach Holidays
family owned since 1979
Welcome to
Luxury Beach holidays
The hot French climate
Over 36 years in business
I would like to greet our regular
customers and extend a warm welcome
to anybody considering coming on
holiday with us for the first time.
Whilst we are now one of the largest,
longest established and experienced
companies in this specialist marketplace,
we are still a family-owned and
family-run business backed by mature,
professional staff.
The formula for giving you the holiday
you have earned has never changed;
a complete and personal service from
the time you book until you return.
We own all our holiday homes, unlike
some of our competitors who rent from
French owners. We therefore have total
control over the quality and siting of
your mobile home.
May we invite you to be our guest this
year and wish you a very enjoyable
holiday with us.
Brittany sites
La Foret (P14/15)
Vendee sites
St Hilaire (P16/17)
Les Sables (P12/13)
Jard Sur Mer (P18/19)
Les Conches (P20/21)
South West sites
Biscarrosse (P22/23)
Messanges (P24/25)
Annual sunshine hours
Valerie Turner
Director, Carisma Holidays Ltd
1600
1600/1700
1700/1800
1800/1900
1900/2000
2000/1200
2200/2400
2400/2600
This weather map was compiled by the French Meterologie Nationale from readings taken over the last 40 years.
Your holiday guarantee
ABTOT (The Association of Bonded Travel Organisers Trust Limited) is a group
of truly independent specialist tour operators offering a diverse range of
holidays from safaris to camping holidays.
As a member of the Association of Bonded Travel Organisers Trust Limited
(ABTOT), Carisma Holidays Ltd has provided a bond to meet the requirements
of the Package Travel, Package Holidays and Package Tours Regulations 1992.
In the event of insolvency, protection is provided for non-flight packages
commencing in and returning to the UK and other non-flight packages
excluding pre arranged travel to and from your destination. Please note
that packages booked outside the UK are only protected when
purchased directly with Carisma Holidays Ltd. In the above
circumstances, if you have not yet travelled you may claim a
refund, or if you have already travelled, you may claim
repatriation to the starting point of your non-flight package.
2
CARISMA HOLIDAYS
BOOK ONLINE AT
www.carisma.co.uk
What makes
unique...
Only
specialise in
luxury homes on superb sandy
private beaches
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to the campsite for lunch.
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spades, food and drink
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spoil your holiday.
Only
specialise in holidays
on small, family-run French campsites
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companies on all the same large campsites, where the British
contingent is 80-90% resulting in a holiday camp atmosphere.
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balance of French and English for a real French holiday.
Perhaps this is why 70% of our customers are either from
personal recommendation or are Carisma regulars.
it’s our exclusive
FREE guarantee
O
Only
guarantees to
aaccommodate two or more families
wishing to holiday together in
w
neighbouring mobile homes
n
In fact, we will guarantee this due to our unique, pre-site
planning system. None of our competitors will guarantee
this which could result in your family and friends being
scattered 500 yards apart on a campsite making eating
and socialising together and joint babysitting impossible,
ruining a memorable holiday.
(Note: there is NO CHARGE for this service)
Only
have a
children’s club on every site
All children between the ages of 5 to 12 are very welcomee
to join the free Carisma Children’s Club at all our sites.
Our specially selected couriers provide an imaginative
range of activities from treasure hunts to sand castle
competitions, all making a safe, fun environment to meet
new friends. You can relax while your children are safely
enjoying themselves in capable hands.
PLAN & BOOK YOUR HOLIDAY BY CALLING 01923 284235
CARISMA HOLIDAYS
3
How to book
Reservations
Arrival Times
All of us at Carisma have extensive
Åhij^WdZademb[Z][e\Wbbekh
campsites & know which ferries and
routes to recommend.
Using the mileage chart, please plan to arrive at the campsite no
later than 10.30pm when the gates are locked. If you arrive later
do not worry but you may have to leave your car outside and walk
into the campsite. Accommodation is available from 4pm on the
day of arrival to 10am on the day of departure.
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out - let us help.
For up to date pricing please call
or refer to our website:
www.carisma.co.uk
Phone on 01923 284235 & we can
either hold a provisional booking
or immediately secure your
accommodation through the credit/
debit card system.
Or alternatively you can check
availability, price your holiday, or
book online at www.carisma.co.uk
24 hours a day.
We will then invoice you with the
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which is due for payment ten weeks
before departure.
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and your tickets will be sent by email.
Children
All children under 4 are completely FREE.
A child is a person under 18 but over 4 years on date of departure.
When To Go
As can be seen from our prices, prices are substantially reduced in
May, June and September. These are the best times to go to France.
The weather is generally just as good and you have the advantage
of easier travel, with fewer people on the ferry and roads.
We should emphasise that all facilities are not necessarily available
for the entire duration of the Off Peak Season.
The availability of facilities is not within our control and one of the
reasons for the attractive Off Peak Season rates is that campsite
owners may not open some facilities during periods when they
know it would be impractical or uneconomical.
Passports & visas
British Nationals require a full 10-year passport. All children under
16 including infants also now require their own passport. For more
information please visit www.homeoffice.gov.uk
Non-EEC passports require a visa, which can take up to 6 weeks
from the French consulate.
4
CARISMA HOLIDAYS
BOOK ONLINE AT
www.carisma.co.uk
Couriers who care...
Our caring family couriers
Our Couriers and Site Managers are second-to-none and
have held the key to our success since our formation in 1979.
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The qualities we look for are friendliness, helpfulness,
reliability and initiative.
This ensures that, as customers of Carisma Holidays, your family
will enjoy the very high standards that we set ourselves, including
the cleanliness of your accommodation, children’s games, activities,
etc. - all so often missing on other holidays.
cares for you and your children. We are a family run
business offering holidays only to families. We are selective about who
we take on holiday. We will not take unaccompanied youngsters.
The giant PLC competitors cannot possibly have this control. Our very special
beach sites and caring couriers assure children of an unforgettable holiday.
Freedom and flexibility
Our luxury holiday homes offer you all the comforts you would
expect without the obvious restrictions of a villa, apartment
or hotel holiday. Our beach sites offer your children the unique
opportunity to go to and from the beach, swimming pool and
play areas making friends along the way.
Parents often tell us that this is the first time that they
have been able to relax completely in the informal, friendly
atmosphere of our beach sites and enjoy life at their own pace.
Equipment Damage Waiver
only £15
In order to maintain the high standard of our Holiday Homes
and equipment on sites, you are required to submit a £200
deposit per party on arrival. It can be paid to the courier
by Debit or Credit Card. This will be refunded at the end
of your holiday with deductions made for any breakages,
damages or lost items.
Alternatively, if you do not want to pay this deposit, your
liability may be waived on payment of the £15 Damage
Waiver Premium.
Carisma cheese and wine evening
Linen Hire
For your convenience we are able to offer a linen hire service at a
of our campsites.
£20 per Double pack (2 double sheets, 2 pillow cases, 2 towels)
£12 per Single pack (2 single sheets, 1 pillow case, 1 towel)
All linen hire must be booked at least 3 weeks in advance and is
subject to availability. If you would like a change of linen during
your stay or you are having a two centre holiday, you will need
to book extra packs at the above rates. Please make this clear
when you book. Any loss or damage to the linen will be your
responsibility. We provide blankets and pillows free in all our
accommodation.
CARISMA HOLIDAYS
5
Children just love it!
Fun in our Les Sables Pool
baby packs
der if you
infant and won
Do you have an
r all the bulky
ace in the car fo
have enough sp
ldn’t worry.
needs? You shou
things that baby
table for
a Baby Pack (sui
We can provide
gh
ni t which
for just £2 per
the under 2’s)
high chair.
ping cot and a
includes a cam
Barbecues
Barbecues are ideal for making the most of those
warm summer evenings and are available for hire
free of charge on all our sites. Due to the pine
forests of the South West Coast, at Messanges
barbecues are permitted only in designated areas
whilst at Biscarrosse, Les Sables, Les Conches,
Jard-sur-mer and St Hilaire we hire out gas
barbeques. La Foret - charcoal barbeques.
6
CARISMA HOLIDAYS
BOOK ONLINE AT
www.carisma.co.uk
White water ra
fting - a popula
r day trip at M
essanges
Teenagers
Our holidays of
fer teenagers th
e chance to
safely wander an
d enjoy the man
y
activities on
site such as be
ach, pools, tenn
is, discos, horse
riding and winds
urfing. In additio
n, once a week,
on all our sites,
our courier will
ar
range a special
night out (subje
ct to demand).
A
great way to
break the ice, m
ake new friend
s
an
d get the
most out of a fa
mily holidayy.
ub
Children’s Clu
in the free
welcome to join
e
ar
n
re
ild
ch
our sites.
Your
Club on each of
s
n’
re
ld
hi
C
a
m
sandcastle
Caris
ying games from
jo
en
e
ar
ey
th
making new
Whilst
sure hunts, and
ea
tr
to
ns
io
tit
e knowledge
compe
lax, secure in th
re
n
ca
u
yo
s,
friend
ble hands.
ren are in capa
ild
ch
ur
yo
at
th
Carisma cl
ients cano
Activity C
o
eing at Le
s
Sables
urier
At our Les
Sa
activity co bles site (July/Augu
st) our resi
urier will o
dent
rganise da
from pain
il
y
events ran
t balling, v
ging
o
ll
e
y
b
all a
evening ba
rbecues an nd football to
d canoein
Fun for all
g.
the family
.
Baby sitti
sitting
ing
g
Our couriers are pleased to offer a baby-sitting
service for a small charge, enabling you to
enjoy an evening out without the children.
Take advantage of one of the great pleasures of
holidaying in France: sampling the fine cuisine.
Our couriers will also be happy to recommend
a number of excellent restaurants.
CARISMA HOLIDAYS
7
Our luxury mobile homes…
Our spacious deluxe
3 bedroom model
Our 3 bedroom deluxe mobile homes have proven incredibly
popular with our guests and as a result of the exceptional
demand for this model we will be adding more of these to
the Carisma fleet.
Built exclusively to Carisma specifications, the innovative and
exciting design makes clever use of the extra width to include
a fully equipped modern kitchen adjacent to the spacious and
comfortable living areas.
The 3 bedrooms all have full sized beds to ensure a relaxing
nights sleep. If necessary, the sofa in the lounge area can convert
into either another double bed or two singles as required.
The extra privacy that the separate toilet and shower room
offer makes our 3 bedroom model ideal for either larger families
or those preferring separate bedrooms for their children.
Decking
(additio
cost ple nal
ase s
website ee
)
Air ing
ition l
Cond
a
t io n
(addi ase see
p le
cost bsite)
we
8
CARISMA HOLIDAYS
29’ x 12’ - sleeps 8

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No Pets
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8bWda[jiWdd Pillows provided
Layouts and decor may vary on different models
No Smoking Smoking is not permitted inside holiday
homes. An ashtray is provided for outside use only.
BOOK ONLINE AT
www.carisma.co.uk
Designed and built exclusively for us
CARISMA HOLIDAYS
9
Our luxury mobile homes…
The Carisma Luxury
2 bedroom model
A pitched tile roof creates a modern ‘cottage’
style exterior to the Carisma 2 bedroom
model. The modern theme continues
with higher ceilings and a bright, airy,
contemporary design and colour scheme.
The open plan lounge area provides
comfortable and flexible seating for all the
family whilst also offering additional sleeping
accommodation. The expertly planned and
fully equipped kitchen also benefits from a
fridge freezer and microwave, making the
preparation of those ‘al fresco’ meals
a pleasure.
29’ x 10’ - sleeps 7
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or a single bed
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No Pets
All Carisma 2 bedroom models have a double
and twin bedroom with fitted wardrobes,
the twin bed room with a third fold away
bunk bed can also be converted into a double
bedroom.
The modern, spacious bathroom with shower,
basin and toilet has plenty of cupboard space
for your suncream!
Layouts and decor may vary on different models
No Smoking Smoking is not permitted inside holiday homes.
An ashtray is provided for outside use only.
10
CARISMA HOLIDAYS
BOOK ONLINE AT
www.carisma.co.uk
Designed and built exclusively for us
CARISMA HOLIDAYS
11
Les Sables

5
Hot Southern Vendee
sta r
site
One of the stunning ocean views around the campsite
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The best location for a
The first thing you see on entering this campsite are
the stunning views of the sea, which surrounds the
site on three sides. Here, in the hot, Southern Vendee
climate, we have a unique situation. We are surrounded
by the ocean, sand dunes and forest, totally isolated
in peaceful tranquillity on what is, in fact, an
island-peninsular.
High Season
La Rochelle - 55m
Nantes - 65m
Fantastic water slides
12
CARISMA HOLIDAYS 2012
BOOK ONLINE AT
www.carisma.co.uk
The best lo
in Franceca?tion
Direct access to our quiet, secluded campsite beach
campsite in France
This peninsular, called “La Chaume”, is surrounded by water and
joined to the mainland by only a single bridge and yet, incredibly,
you are only a mile and a half from the most vibrant, exciting
and sophisticated resort on the west coast of France: Les Sables
d’Olonne. The nightlife is unparalleled with a host of pavement
cafes, bars and restaurants adorning the waterfront, together with
an amazing array of pavement artists, musicians and entertainers
who are organised by the town. Alternatively, the waterfront at
La Chaume hosts an array of inexpensive yet superb restaurants
within a quiet village atmosphere. Where else can two such
contrasting ideals be so close together, joined by a simple ride in
a water-taxi (90p) which runs all day and into the early hours?
We t
h
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v it e
to s a
you
m
a tru ple, w ith
ly me
us,
m
holi or a ble
day.
Water Taxi to stylish Les Sables
The site offers direct access to two, very different sandy beaches,
ideal for surfers, body-boarders and sunbathers alike. The superb
swimming pool complex with thrilling water slides, bar and
restaurant are on an elevation which gives unrivalled views of the
ocean from every angle. Watching the sun set over the water is
something that lives in the memory forever. The other campsite
facilities are what you would expect from Les Sables’ premier
4-star campsite. Apart from relaxing on the beach, you can walk
for as long as you like through the forest and not see a soul, then
walk back to the campsite along a deserted beach. Or, for the more
adventurous, try a popular horse-riding trek along similar routes.
What’s more, La Chaume is a haven for cyclists, with cycle paths
and small roads free of commercial traffic.
The best location for a campsite in France? We think so. We invite
you to sample with us a truly memorable holiday.
One of our Luxury mobile homes
CARISMA HOLIDAYS 2012
13
The magnificent campsite beach
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complex with 5 waterslides†
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Across a small road
High Season
†
It’s a balmy hot Brittany day the sun’s on my back as
I look out into the tranquil waters of Concarneau Bay
with the fine sand between my toes and the calm
water lapping over my feet I decide it’s time to head
back for lunch. I turn and face the glorious Kerlevan
Plage with its famous white sand, one of the finest
beaches in Brittany. I walk along and step straight
onto our campsite with its magnificent swimming
pool complex the best in the area with its 5 water
X]jiZh?VXjoo^#
Lorient - 25m
Brest - 50m
Beautiful walled Corncarneau 4 miles away
14
La Foret Hot Southern Brittany
CARISMA HOLIDAYS
Lunch on the beach at La Foret
BOOK ONLINE AT
www.carisma.co.uk
Maybe that’s where I’ll spend the afternoon. I cross a small road
and walk up a slight gradient and there is my spacious deluxe
mobile home with its inviting decking. The Carisma homes are in
a quiet cul-de-sac surrounded on 3 sides by open fields great for
the children and very safe. I can actually see the bay from my
mobile home.
There is so much to do here it’s the centre of historic Brittany.
Yesterday we visited the magnificent wall fort of Concarneau
with its restaurants and boutiques and found a great little bistro,
it even had its own draw bridge complete with bagpiper. It was
only 5 minutes by car. Tomorrow evening we are going to visit
the ancient capital of Brittany Quimper- just a few minutes
more. The children are so happy here there is everything for
them; waterslides, windsurfing, sailing, canoeing and of course
there is the famous Carisma Children’s club where my children
meet all their new friends.
I can now relax on my patio decking and enjoy fresh
langoustines and a glass of wine. Carisma tell us that they have
been here for over 30 years, working together with 3 generations
of the Boustoler family who run the campsite. All those years
ago they promised Carisma exclusivity and that still is the case
now, just Carisma and their own French families. It makes this
small friendly campsite an absolute gem.
Strict planning regulations have prevented new campsites
from being built in this historic area. There are, however, a few
very good ones a little way back from the beach. But careful
research will tell you that that’s where the British tour operators
all masse, that may be what you are looking for, but if you are
looking for something a little more unique and exclusive, and on
the beach, you may look no further.
The safe tranquil bay at La Foret
Our spacious quiet emplacements
Meeting new friends at Kids Club
CARISMA HOLIDAYS
15
The safe, sandy campsite beach
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3 water chutes
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and Jacuzzi
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La Rochelle - 75m
High Season
St Hilaire Hot Vendee
Set in the hot Vendee climate we have uncovered
a little gem of a campsite, the ultimate in beach
holidays. You can walk directly from your mobile
êc[edjeWcW]d_ÅY[dj][djboibef_d]iWdZoX[WY^
lapped by the clear waters where your children can
swim and play in safety with no roads to cross.
Nantes - 45m
Relax in the underwater themed indoor pool
16
CARISMA HOLIDAYS
BOOK ONLINE AT
www.carisma.co.uk
Add to this one of the best swimming pool complexes in France
with 4 superb water slides. Choose from one of the 3 slides
that plunge you into the heated lagoon style pool or the fourth
chute that propels you on a thrilling ride through a tunnel into
the spacious indoor pool with its underwater theme and jacuzzi.
The family owners of this intimate and friendly site show keen
attention to detail, with colourful flower beds, high standards
of cleanliness, an excellent bar and genuinely friendly
atmosphere. Local restaurants too are within walking distance.
The site is uniquely located being a 5 minute drive from two
fascinating and contrasting towns which can also be accessed
by cycle paths running directly from the campsite.
To the north St Jean de Monts is a vibrant town offering a lively
atmosphere with fine restaurants and cafe bars. For the more
adventurous a magnificent water park is just a five minute
drive away, especially popular with Carisma families of all ages.
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restaurants offering a glorious location for a charming evening
stroll amongst it’s pavement cafes. A short drive further
through the picturesque Olonne National Forest greets you
with the stylish Les Sables D’Olonne, one of France’s premier
resorts with its old harbour surrounded by excellent seafood
restaurants and promenade cafes.
Fun on the campsite beach
CARISMA HOLIDAYS
17
Sailing boats at Jard Sur Mer
Jard Sur Mer Hot Southern Vendee
Beach 150 yards
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High Season
La Rochelle - 45m
Nantes - 65m
Children’s play area
18
Just close your eyes and imagine a campsite,
beautifully laid out in a lofty pine forest, only 150
oWhZi\hecWcW]d_ÅY[djiWdZoX[WY^$?cW]_d[Wi_j[
just 300 yards from the centre of a charming little
village. Picture yourself spending the day relaxing on
this gloriously warm, Southern Vendee beach and
then, in the evening, strolling into the village of Jardsur-Mer to dine at one of its fascinating restaurants
and to sample local wines without the worry of a car.
CARISMA HOLIDAYS
One of our shaded emplacements at Jard
BOOK ONLINE AT
www.carisma.co.uk
Superb indoor pool
Let your imagination continue into the following day, sunbathing around the superb swimming pool whilst your children
try out the twists and turns of the thrilling new water chute. Or
walking with your family around the colourful weekly market
and then down to the beautiful harbour at the foot of the
village. Again, without disturbing the car.
Although we believe this is the smallest site used by any British
idjgdeZgVidg^ci]ZKZcYZZîWdVhihVhjgeg^h^c\anaVg\ZVggVn
of amenities and all that you would expect of a premier 4-star
site. Windsurf enthusiasts will delight in the ideal conditions on
a specially designated section of our beach, one of the finest in
the area for the sport.
If you would enjoy a small site and a glorious beach where you
really can forget the car, then this site is a must.
Jard sur mer is excellently positioned for some glorious days
out sightseeing A short journey north you have the fashionable
resort of Les Sables D’Olonne; famous for its promenade,
restaurants, boutiques and evening entertainment. To the
south is the ancient city of La Rochelle, birth place of the 3
Musketeers with its twin forts dominating the picturesque
harbour. From there by bridge is the beautiful island of Ile-deRe. Even nearer (a few minutes by car) is the Castle of Talmont,
generations of Carisma children have enjoyed exploring this
famous old castle (a previous fortress of our very own Richard
the Lionheart).
Cycling enthusiasts are well catered for with cycle paths in
abundance and with windsurfing, sailing, tennis, gokarting and
golf all close by your children will never run out of things to do.
The magnificent campsite beach
CARISMA HOLIDAYS
19
(600 yards along forest path)
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La Rochelle - 40m
High Season
20
Les Conches Hot Southern Vendee
Our site at Les Conches is a short walk down a forest
fWj^jeWcW]d_ÅY[djiWdZoX[WY^0ed[e\j^[X[ij
ikhÅd]X[WY^[iedj^[m[ijYeWij$
Set in a fragrant pine forest this superb site boasts
heated indoor and outdoor swimming pools both with
j^h_bb_d]mWj[hY^kj[iWdZ[l[dW@WYkpp_$J^[Wjj[dj_ed
to detail by the enthusiastic owners has added much
to this traditional French campsite. They seem to have
thought of everything; from an attractive bar/bistro,
excellent evening entertainment, including a disco and
live music during high season.
Nantes - 70m
CARISMA HOLIDAYS
BOOK ONLINE AT
www.carisma.co.uk
The superb campsite beach
I]Z]diHdji]ZgcKZcYZZXa^bViZ!id\Zi]Zglî]V\adg^djh
South-facing sandy beach and top-rate facilities convince us
that we have another winner.
Nearby La Tranche is a quaint seaside town with numerous
restaurants, shops, bars and a twice weekly market. The historic
port and twin towers of La Rochelle make an excellent day trip
where you can also visit the beautiful Ile de Re. Here you can
hire bikes and explore this fascinating island. Alternatively take
a boat trip to St. Martin at Ile de Re from la Tranche sur Mer
4 miles away.
Picturesque port of St. Martin
Fun at the children’s play areas
Surfing at Les Conches
CARISMA HOLIDAYS
21
The stunning lake
Lakeside beach 150 yards
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High Season
Bordeaux - 45m
Biarritz - 95m
Biscarrosse Bordeaux Coast
BeYWj[Z'+&oWhZi\hecj^[cW]d_ÅY[djbWa[.n,c_b[i"
with its crystal clear warm water and gentle sloping
beaches it’s ideal for families with young children.
Looking for something different? Carisma are the only
tour operator that has been allowed on this site, so
oekmed½jÅdZj^_i_dWdoej^[hXheY^kh[$7kd_gk[
blend of all the best that the region of Aquitaine
has to offer: a beautiful crystal clear lake with sands
reminiscent of the Caribbean awaits you, perfect
for that all important beach holiday that you have
longed for with the children. No pebbles, no waves,
`kijYhoijWbYb[Whi^WbbemmWj[hiWdZie\jÅd[iWdZi1
perfect sandcastle conditions and bathing for all.
Children’s play area
22
CARISMA HOLIDAYS
BOOK ONLINE AT
www.carisma.co.uk
The magnificent lakeside beach
For the more adventurous there is sailing, windsurfing, boat
hire to explore secluded beaches, or at Biscarrosse Plage, just
4 miles away, the surf that has made this region a mecca for
bodyboarders and surfers is there for you to enjoy.
The area is one of the most interesting in France. From nearby
Bordeaux, a city rich in history, the picturesque St. Emilion,
famous for its wine to the stylish yachting centre of Arcachon
with its many pavement cafes, restaurants, boutiques and
casino. Try the wave pools and water chutes of the Aquacity
Fun Park or climb the famous Dune De Pyla, there is something
for everybody.
Exclusive to Carisma and French guests, this small family-run
campsite is, without doubt the most beautiful we have seen in
France. Immaculate in its presentation; small enough to offer
the freedom and safety for your children that you need, and in
a location that is second to none, a few of the reasons why this
has been a favourite with Carisma customers for over 25 years.
Spectacular Atlantic beach
Fun on the lake
Excellent cycle paths
CARISMA HOLIDAYS
23

5
sta r
site
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High Season
Operates at
weekends only
until 09/06, then
daily thereafter
Messanges 8_Whh_jp9eWij
Why was this voted the number 1 campsite in the
whole of France?
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beach? Or its superb new swimming pool complex
m_j^)mWj[hY^kj[i"*^[Wj[Zfeebi'_dZeeh"`WYkpp_i
and wave pool? Or its beautiful setting in the midst of
a pine forest?
‡
Biarritz - 30m
Pau - 70m
Horse riding on the campsite
24
CARISMA HOLIDAYS
Fun in the wave pool
BOOK ONLINE AT
www.carisma.co.uk
The superb sandy campsite beach
Dg^hîi]ZhZV"lViZgaV`Z!*b^cjiZhVlVnViK^Zjm7djXVj!
and the shops, pavement cafes and nightlife on its shores?
Or the freshwater lakes a few minutes drive away at Leon, a
must for water sports, with the tracks through the trees of the
surrounding forest perfect for cyclists to follow? Or is it the
on-site entertainment and discos that make this site ideal for
teenage children? Or is it the unrivalled amount of activities
available: tennis, football, horse riding, children’s go-karts,
outdoor gym and even a Luxury Spa? Or perhaps it is the
location?
Nestling in the foothills of the Pyrenees near the elegant and
fashionable resort of Biarritz, Messanges is so close to Spain
that it benefits from the fascination of two different cultures.
Of course, it is the unique combination of all these things that
make this the number one site for children of all ages, all under
a Spanish style climate without the commercialisation of the
Mediterranean and resulting in the supreme accolade of being
awarded it’s 5 star rating.
Relaxing in the Spa
Fun in the children’s pool
CARISMA HOLIDAYS
25
Watersports
Sporting Activities...
Biscarrosse
In our view this magnificent lake, 8 miles by 6,
is a water sports paradise. You can sail, windsurf
or water-ski and pull up for a picnic on beautiful
beaches that can only be reached by boat.
A slipway is by our campsite as are inexpensive
mooring facilities. Biscarrosse Plage situated just
4km away is a haven for surfers.
Jard-sur-Mer
For windsurfing this is an ideal resort. Our small
campsite is only 150 yards from the beach where,
at one side, there is a superb windsurfing location
specifically set up for the sport and patrolled
by lifeguards.
La Foret
Our small campsite here is adjacent to an ideal
windsurfing beach, sheltered in a horse-shoe bay
from the waves of the Atlantic Ocean.
Messanges, Les Conches and Les Sables
All of these are superb locations for surfing and
body-boarding with magnificent Atlantic rollers.
Indeed, the French championships are regularly held
on our beaches at both Messanges and Les Conches.
Cycling
Horse Riding
Cycling is fun for all the family, so take advantage of
the ideal location of our sites. At Les Sables explore
the peaceful cycle path that runs through the forest
beside the site or cycle along the sea front into La
Chaume. At Les Conches take a trip to La Rochelle
and cycle over the bridge to the Ile de Re and follow
special cycle paths throughout this beautiful small
island and visit the picturesque port of St. Martin.
From a canter along a moonlit
beach to a gentle trek through
a forest, there are plenty of
opportunities to go horse
riding. In fact our campsite
at Messanges has its very
own horse riding ranch.
Golf - All Sites
Cycling at Les Sables
Our Biscarrosse and Messanges sites are within only
a few metres of purpose built cycle paths winding
through either the picturesque pine forests or around
the lakes, taking you to secluded beaches. Put the
bikes on the roof or even hire them in France. Bicycle
hire for all ages is readily available.
26
CARISMA HOLIDAYS
Spectacular golf courses are
everywhere in France. On all
of them you can hire all the
equipment you need for a great
game whether you fancy the
full 18 holes or just a leisurely
first 9. La Foret and Les Sables, in
particular, are within very easy
reach of two excellent courses.
BOOK ONLINE AT
www.carisma.co.uk
Planner map...
Poole
oole
Plymouth
Dover
Folkestone
Por
tsmouth
Ports
Newhaven
N
Calais
C
Cala
l
Boulogn
Boulognee
Cherbourg
Dieppe
PICARD
A
ARD
DY
Le Havre
Roscoff
Caen
Brest
Rouen
Park Asterix
Dinard
St Malo
Benodet
NORMAND
RM
Y
PARIS
Rennes
PARIS
BRITTANY
La Foret
EuroDisney
Lorient
Le Mans
LOIRE
Orleans
Angers
Nantes
Tours
VENDEE
D
St Hilaire
Les Sables
Jard Sur Mer
Les Conches
Poitiers
Futuroscope
La Rochelle
Limoges
Fly to
From
Airline
8_Whh_jp
8_Whh_jp
Bordeaux
Bordeaux
Bordeaux
Bordeaux
8_hc_d]^Wc"IjWdij[Z":kXb_d
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:kXb_d
Manchester
BU
U
Birmingham & Southampton
Luton, Bristol & Liverpool
Bordeaux
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Bordeaux
Brest
Edinburgh
Bkjed:kXb_d
Birmingham, Manchester &
Southampton
Luton
Ryanair
Easyjet
Aer Lingus
BMI Baby
Flybe
Easyjet
British Airways
Easyjet
Ryanair
Ryanair
Brest
Brest
DORDOGNE
:_dWhZ
La Rochelle
La Rochelle
La Rochelle
La Rochelle
Bergerac
Biscarrosse
LES
LANDES
AN S
La Rochelle
Limoges
Lorient
Nantes
Messanges
Biarritz
Nantes
Pau
Nantes
Nantes
Toulouse
Rennes
Map Key
Principle Towns
Hotels Stops
Airports
Carisma Sites
Pau
Poitiers
Santander
Distance in miles
Caen
Le Havre
Ryanair
Stansted, & East Midlands
Ryanair
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Aer Aurigny
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Lorient
Aer Arann
Edinburgh & Leeds Bradford
Jet 2
FREN
FRENCH
EN
N H
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Easyjet ALPS
P
IjWdij[Z:kXb_d
Ryanair
8_hc_d]^Wc"=bWi]em"
Flybe
Manchester & Southampton
ARDECH
CHE
Stansted, Liverpool & East Midlands Ryanair
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Aer Arann
=Wjm_Ya
Easyjet & Flybe
:kXb_d"B_l[hfeeb"
Ryanair
East Midlands, Leeds Bradford
Shannon
Ryanair
:kdZ[[";Z_dXkh]^BedZed9_jo Cityjet
Birmingham, Edinburgh, Exeter,
Flybe
Manchester & Southampton
S
Stansted
Ryanair
Stansted
CORyanair
T
TE D'AZUR
Stansted
Ryanair
:_dWhZ
Bordeaux
Flybe
Cherbourg
Dieppe
Calais
Roscoff
St Malo
La Foret
235
258
240
334
475
85
165
St Hilaire
230
255
235
305
380
255
170
Les Sables
245
270
248
320
395
268
175
Jard & Les Conches
250
275
255
335
395
283
190
Biscarrosse
400
420
439
470
548
460
380
Messanges
450
468
475
485
590
495
410
CARISMA HOLIDAYS
27
<Zii^c\i]ZgZ###
Plymouth to Roscoff
y 1 or 2 sailings each way a day
y 6 hrs Average crossing time
We would recommend a Sunday
morning crossing Portsmouth
to Caen 08.15 for a lunchtime
arrival in France leaving you
with a leisurely 4hr drive to our
bV\c^ÄXZci7gîiVcnVcYKZcYZZ
sites which have their own superb
sandy beaches and return Caen
Portsmouth on the 16.30 for
an evening arrival in Portsmouth
completing your travel all in
one day.
Sunday is the best day to travel
in France as Lorries are banned.
Poole to Cherbourg
y 1 sailing a day each way
y 4½ hours Crossing time
Portsmouth to Caen
y Up to 3 sailings a day each way
6aaeg^XZh^cXajYZVEDDover to Calais
crossing with supplements applicable to
high season week end crossings.
With sailings times of only 90 minutes
24hrs a day for 365 days of the year and
up to 46 crossing a day gives you the
flexibility to plan your journey around
times that suit you. Our Brittany and
Vendee sites are between 6 & 7hrs drive
from Calais so with in an easy days drive.
Portsmouth to
Cherbourg
y 1 sailing a day each way
y 3 hrs Average fast craft
crossing time
Portsmouth to
St Malo
y Overnight sailing every day
y 10 hrs outward overnight
crossing time
y 7 hrs for the return day crossing
To price your holiday please see our
website (click on “our prices”) or
alternatively call us on
01923 284 235
With a crossing time of only 35 minutes from
Folkestone to Calais, Eurotunnel offers the fastest
Channel crossing with your car. Operates 365
days a year, Up to 4 departures an hour.
With its own motorway junction access to the Passenger Terminal couldn’t be simpler. Prior to boarding the
shuttles, you will pass through both UK and French customs which means on arrival in France, you simply drive
off the shuttle and onto the European motorway network.
28
CARISMA HOLIDAYS
BOOK ONLINE AT
www.carisma.co.uk
<Zii^c\i]ZgZ###
Newhaven to Dieppe
Portsmouth to Cherbourg
y 2 sailings a day each way
y Runs Sunday to Sunday
Hotel Stops
Your Journey
Carisma Holidays offer a comprehensive
range of hotels en route to our sites through
Bookings.com. They have a network of good
quality and easy-to-find hotels.
I]ZKZcYZZVcY7gîiVcnhîZhXVcWZZVhângZVX]ZY^cdcZYVn#LZ
recommend an early morning ferry from Portsmouth to Caen with a
6 hour crossing time, arriving in France early afternoon, and a journey
through France taking approximately 4 hours enabling you to arrive on
site early evening. A late afternoon sailing from Caen to Portsmouth
is the ideal return. If you live a long distance from the Ferry ports
there are a numerous hotels that provide the ideal location for your
overnight stop in Portsmouth, Plymouth or Dover. More information
can be found on our website under our “<Hotel Stopovers>” section.
Prices, for an average family, range from
around £50 to £70 a night.
Please visit <www.carisma.co.uk/hotels>
Ferries & Euro Tunnel
The same company must be used for the outward and return journeys but the
routes may be mixed. On Brittany Ferries and DFDS Line routes, accommodation
on overnight crossings is compulsory for all passengers.
CARISMA HOLIDAYS
29
Insurance
Sums Insured Per Person
Figures below represent maximum cover from £19 per person
for 17 days. Infants free, Family Policy from £69 (Incl. Insurance Premium
JWn?FJ<eh_dikhWdY[bed][hj^Wd'-:Woifb[Wi[fêd[\ehZ[jW_bi
Personal Accident
9ZVi]
Adhhd[dcZdgbdgZa^bWhdgZnZh
EZgbVcZciIdiVa9^hVWaZbZci
&*!%%%
&*!%%%
&*!%%%
The success of your holiday is our responsibility. Most aspects of the
holiday we can control very successfully, but for those things that we
cannot comprehensive, personal insurance is essential for a worry free
holiday. It is a condition of booking that you either take out our travel
insurance, or prove that you already have adequate cover in place,
we will not send out tickets until proof is sent to us.
Medical Expenses
£5,000,000
Carisma Holidays offers a comprehensive Holiday Package Insurance arranged by
8g^he^cHeZZghEVgicZghAiY!egdk^YZYWnJ@<ZcZgVa>chjgVcXZA^bîZYdcWZ]Va[
of Ageas Insurance Limited.
Holiday Insurance
8g^he^cHeZZghEVgicZghAiYVcYJ@<ZcZgVa>chjgVcXZA^bîZYVgZVji]dg^hZYVcY
regulated by the Financial Conduct Authority. Ageas Insurance Limited is authorised by
the Prudential Regulation Authority and regulated by the Financial Conduct Authority
and the Prudential Regulation Authority. This can be checked on the FCA’s website at
www.fca.org.uk/register or by contacting them on 0800 111 6768.
Hospital Benefit
£25/24hrs. Max £500
Cancellation and Curtailment
£2,000
Baggage and Personal Effects
Single Article Limit
?ZlZaaZgnVcYKVajVWaZh
£2,000
£250
'*%
Delayed Baggage
£100
Money
Cash Limit
£350
£150
Personal Liability
£2,000,000
Travel Delay
Abandonment
Missed Departure
£100
£2,000
£1,000
Brief outlines of the cover are set out below and the terms, conditions and exclusions
will be shown in full on the Evidence of Insurance issued upon payment of the
appropriate premium.
Legal Expenses
£10,000
Petcare
£500
We offer a Family Policy Family Policy from £69 for 2 adults and up to 4 dependent
children under the age of 18 (including Insurance Premium Tax IPT).
Additional Expenses
£200
Additional Accomodation
£100
European Car Breakdown Insurance Summary of cover
European Car Breakdown
Figures below represent maximum cover Car from £39 for 31 days. Trailer from £12
for 31 days. (Incl. Insurance Premium Tax IPT ) For vehicles under 11 years old
High recovery costs and unfamiliar surroundings can make a
breakdown abroad a traumatic experience. This insurance will
suit the Demands and Needs of an individual wishing to insure
themselves against unforeseen costs following the breakdown of
a vehicle. Subject to terms, conditions and maximum specified
claim limit.
Immobilisation or theft of vehicle prior to travel up to
£1,000
Roadside Assistance
as per policy wording
KZ]^XaZGZeVig^Vi^dc
VheZgeda^XnldgY^c\
Benefits include roadside assistance and towing to the nearest
garage, car hire or accommodation allowance if the repairs
are going to take a while, and if all else fails arrangements for
you, your vehicle and passengers to get home. English speaking
Incident Managers are available 24hours a day to make all the
necessary arrangements to get you back on the road. You will be
covered from the moment you leave home, so why leave it to
chance when cover is £39 (including Insurance Premium Tax IPT).
Adhhd[KZ]^XaZJhZ
jeid&!%%%
Car Hire up to
£1,000
Additional Accommodation in respect
of failure of insured vehicle
£45/per day up to £225
Provision of Chauffeur
Provision of Spare Parts
AdXVaHidgV\Zd[KZ]^XaZ
jeid&%%
Advance funds
up to £4,000
Forced Entry
up to £100
Carisma Holidays is an Appointed Representative of ITC Compliance Limited
which is authorised and regulated by the Financial Conduct Authority (FCA).
Before you purchase this insurance we are required to bring your
attention to a number of important aspects concerning the travel insurance.
Evidence of Insurance
This contains the full details of what is and is not covered. Please read it
carefully to ensure you understand the cover provided. Should you wish a
specimen, a copy will be made available prior to purchase upon request.
Conditions, Exclusions and Warranties
These limit or restrict the cover provided. Some apply to all sections of the
insurance whilst others only apply to specific sections.
Claims for Baggage and Personal Effects
This insurance does not provide cover on a ‘new for old’ basis, which means
that deductions for age, wear and tear will be made where appropriate.
Sums Insured or Limits
All sections of the insurance have a limit on the amount the Insurer will pay.
Some sections have internal limits such as the amount the Insurer will pay for
any one item or the total amount for all valuables.
Excesses
Under most sections of the insurance, claims will be subject to an excess of
£50. This means you will be responsible for paying part of the claim.
Reasonable Care
You are required to take all reasonable care of yourself and your property and
to act at all times as though you are not insured.
High Risk Activities
The insurance may not cover you when you take part in certain activities.
You must check that the insurance covers your requirements.
30
CARISMA HOLIDAYS
Complaints
The insurance contains a procedure which you should follow if you wish to
make a complaint.
Demands and Needs
This travel insurance policy will suit the Demands and Needs of an individual,
or group (where applicable) who have no excluded pre-existing medical
conditions, are travelling to countries included within the policy terms and
who wish to insure themselves against the unforeseen events detailed in the
cover section below. Subject to terms and conditions and maximum specified
claim limits.
Jurisdiction
The insurance will be subject to English law unless otherwise agreed.
“Cooling Off Period”
If the insurance does not meet your requirements you may return the
documentation within 14 days of purchase or prior to travel if this is sooner
and provided no claim has been made obtain a refund.
IMPORTANT - You may already possess alternative insurance(s) for some
or all of the features and benefits provided by this product; it is your
responsibility to investigate this. We will not provide you with advice about
the suitability of this product for your individual needs but we will be happy
to provide you with factual information to assist you in making an informed
buying decision.
Pre Existing Medical Conditions
This Insurance excludes any claim arising directly or indirectly from Your
failure to seek medical advice on the advisability of undertaking the Trip
when You, Your travelling companions or anyone upon whom Your travel
plans may depend has received in-patient hospital treatment during the 12
months prior to effecting this Insurance.
If you have any doubts concerning the cover provided please
contact the insurance brokers who are:
But in any event:- There is no cover, if at the time of effecting this Insurance
You, Your travelling companions or anyone else upon whom Your travel
plans depend:
i) is on a waiting list for in-patient treatment in a hospital or awaiting results
of tests and/or medical investigations
ii) is travelling against the advice of a medical practitioner or for the purpose
of obtaining treatment abroad.
iii) has received a terminal prognosis.
8g^he^cHeZZghEVgicZghAiY!
St Clare House, 30-33 Minories, London, EC3N 1PE
Tel: 0207 977 5700 Fax: 0207 702 927
BOOK ONLINE AT
www.carisma.co.uk
Booking Conditions
1 Booking Form and Deposit
We accept your booking once we have received a completed booking online
form and non-refundable deposit or when you have given us verbal details
of your requirements along with authorisation to charge your deposit to a
credit or debit card account or when you make an online booking. You the
customer, in turn, accept the commitments and conditions detailed herein.
We reserve the right to refuse any booking. We will confirm your holiday by
sending you a holiday confirmation invoice. Please check this carefully as it
sets out what we are promising to provide. If you have any queries at all you
must contact us straight away. We regret we cannot accept any liability if we
are not notified of any inaccuracies in any documentation within 14 days of
sending it out. (5 days for travel voucher)
2 Payment
The non-refundable deposit will be treated as part payment for the total
holiday cost and the balance is due 10 weeks before departure. An invoice will
be sent indicating the balance payable. If for any reason the balance is not
received by the due date, the company reserves the right to treat the booking
as cancelled and to levy the appropriate cancellation charges, detailed in
clause 6 below. If you wish to pay your balance by credit card, we levy a 2%
administration charge for online payments and a 2.5% charge over the phone.
3 Your Contract
For ferry crossings we act only as your agent when making a booking with
your chosen ferry company. Your contract for your ferry crossings will
therefore be with the ferry company and not Carisma Holidays Limited. The
contract between you and ourselves is governed by English law. If either of us
wish to go to court about any dispute we have about the contract we both
agree to only use the courts of England and Wales.
4 The Price Of Your Holiday
Whatever happens to the value of the pound the price of your holiday as
confirmed to you at the time of your booking will not be subject to any
currency surcharges. Unfortunately however, we may have to impose a
surcharge if transportation costs and/or the dues, taxes or fees payable for
services such as landing tax, embarkation or disembarkation fees increase or
other fees increase as a result of government action. Even where our costs
increase in this way, we will absorb an amount equivalent to 2% of your
holiday price (excluding insurance premiums and any amendment charges) of
those increased costs in total. Only if the increased costs exceed 2% will we
levy a surcharge. Where a surcharge is payable there will be an administrative
charge of £0.50 per person. If any surcharge is greater than 10% of the cost
of your holiday (excluding insurance premiums and amendment charges) you
will be entitled to cancel your holiday and receive a full refund of all monies
paid to us except insurance premiums and any amendment charges. You
have 14 days from the date of issue printed on the surcharge invoice to tell
us if you want to cancel for this reason. Any surcharge must be paid before
departure. We promise not to levy a surcharge within 30 days of departure.
In return for this commitment on price increases we regret we cannot give
refunds if our costs decrease for any reason. We have the right to increase or
decrease the price of unsold holidays at any time. The price of your chosen
holiday will be confirmed at the time of booking. We also have the right to
correct errors in advertised or confirmed prices at any time. We will do so as
soon as we become aware of the error.
5 Alterations
If after we have accepted your booking you wish to make any alterations you
must contact us to see if your request can be accommodated. All alterations
must be made in writing and will be subject to an alteration charge of £25
(£35 if the alteration is made within 10 weeks before your holiday is due to
start or during your holiday). Cancellation charges made by suppliers will
also be levied. If some but not all members of your party wish to cancel, we
will charge a standard amendment fee of £25 per person (together with any
applicable insurance premiums) instead of cancellation charges.
A change in holiday date will be treated as a cancellation. In the unlikely
event of your chosen ferry crossing and /or on board accommodation being
full, we will book you on the most suitable alternative and advise you on your
confirmation invoice.
6 Cancellation By You
If you or any member of your party cancel your holiday you must inform us
by letter to our Chorleywood address using Recorded Delivery. Your notice of
cancellation will only be effective when we receive it in writing at our offices.
As we incur costs from the time we confirm your booking, cancellation
charges as set out below will be payable by you except in the case of
cancellation by some but not all party members (see clause 5). These charges
will also be payable if you fail to pay the balance of your holiday cost but do
not formally notify us of your wish to cancel.
Period before departure within
which notification is received by us
More than 72 days
z29 - 72 days
22 - 28 days
15 - 21 days
14 days or less
Cancellation charge as a percentage
of the total holiday cost
-
Deposit only
50%
70%
90%
100%
7 Changes By Us
Occasionally, we have to make changes to the brochure and holiday details
both before and after your holiday is confirmed. Whilst we always endeavour
to ensure accuracy and avoid changes, we must reserve the right to do
so. Most changes are minor. Occasionally we have to make a “significant
4
2
change”. When we refer to “significant changes” in these booking conditions
we mean a change made before your departure to your campsite or of a
change to your departure time or length of holiday by more than 12 hours
or the withdrawal of the only or all the advertised swimming pool(s) at your
booked accommodation for the whole of the time you are away. All other
changes are treated as “minor” changes. If we have to make a significant
change to your holiday we will inform you as soon as possible and offer you
the choice of the following :
(a) accepting the changed arrangements or
(b) purchasing an alternative holiday from us of a similar standard to that
originally booked if available (if the chosen alternative is less expensive
than your original holiday we will refund the difference but if it is more
expensive we will ask you to pay the difference) or
(c) cancelling your holiday in which case you will receive a full and quick
refund of all monies you have paid to us.
The options of changing to a different holiday or cancelling and receiving
a full refund are only available in the event of a “significant change”. These
options are not available where the change made is a “minor” one.
If we make a significant change 10 weeks or less before departure we will
in addition pay you compensation set out below subject to the following
exception. Compensation will not be payable where we are forced to make
a change as a result of unusual and unforeseeable circumstances beyond our
control, the consequences of which we could not have avoided even with all
due care - see clause 9.
Number of days before departure significant change or cancellation is
notified to you
29 - 56 days
5%
15 - 28 days
10% Exc. Insurance premiums
Less than 14 days
10%
In all cases our liability to pay you compensation is limited to the
compensation payments set out above. We regret that we cannot pay any
expenses, costs or losses incurred by you as a result of any change. No
compensation is payable for minor changes or where we make a significant
change not less than 8 weeks before departure.
8 Cancellation By Us
KZgndXXVh^dcVaanlZ]VkZidXVcXZaXdcÄgbZY]da^YVnh#6hi]^h^hjhjVaan
for reasons outside our control we must reserve the right to do so. However,
we promise not to cancel your holiday less than 10 weeks before departure
unless you have failed to pay the full cost of your holiday on time or we are
forced to do so as a result of circumstances outside our control. In the event
of cancellation (which does not result from your failure to make full payment
on time) we will offer you the choice of the following options:
(a) purchasing another holiday from us of a similar standard to that originally
booked if available (if the alternative holiday is less expensive than the
original one we will refund the difference but if the alternative is more
expensive we will ask you to pay the difference) or
(b) cancelling your holiday in which case we will give you a full and quick
refund of all monies you have paid to us. If we have to cancel 8 weeks or less
before departure we will, in addition to offering you the above options, pay
you compensation set out in clause 7 above (Changes By Us) subject to the
following exceptions. Compensation will not be payable where
(i) we are forced to cancel as a result of unusual and unforeseeable
circumstances beyond our control, the consequences of which we could
not have avoided even with all due care or
(ii) an insufficient number of people have booked your chosen holiday and we
have informed you of our need to cancel for this reason at least 10 weeks
before departure.
In all cases our liability to pay you compensation is limited to the payments
set out in clause 7. We regret we cannot pay any expenses, losses or costs
incurred as a result of any cancellation. No compensation is payable where
we cancel more than 10 weeks before departure.
KZgngVgZanX^gXjbhiVcXZhVbdjci^c\id¹[dgXZbV_ZjgZºhZZXaVjhZ.bVn
force us to change or terminate your holiday arrangements after departure
but before the scheduled end of your holiday. This is extremely unlikely but if
this very unusual situation does occur we regret we will not be able to make
any refunds (unless we obtain any refunds from our suppliers), pay you any
compensation or meet any costs or expenses you incur as a result.
9 Force Majeure
We regret we cannot accept liability or pay any compensation where the
performance or prompt performance of our contractual obligations is
prevented or affected by “force majeure”. In these booking conditions “force
majeure” means any event which we or the supplier of the service(s) in
question could not, even with all due care, foresee or avoid. Such events may
include war, threat of war, civil strife, industrial dispute, natural or nuclear
disaster, fire, terrorist activity, adverse weather conditions and all similar
events outside our control.
10 Our Responsibility For Your Holiday
(a) The quality of your holiday. We promise that the services that make up
your holiday will be provided to a reasonable standard as described in our
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The only exception we make to this promise is where any problems are
caused by “force majeure” (see clause 9) for which we regret we cannot
accept liability. We also accept responsibility for what our employees,
CARISMA HOLIDAYS
31
Booking Conditions
suppliers and sub-contractors do or do not do except where personal
injury, death or illness is involved. We can only accept responsibility for
personal injury, death or illness as set out in clause (b) below. We do,
however, limit the amount of compensation we may have to pay under
this clause. Except where loss and or/damage to luggage or personal
possessions (including money) the maximum amount of compensation
we will have to pay you is £30.00 per person affected as you are required
to have taken out adequate travel insurance before departure. Please also
see clause 10(c) below.
(b) Death, personal injury and illness resulting from your holiday
arrangements. If any of our employees, suppliers or sub-contractors do
not provide the services which make up your holiday in the way and
to the standard we have promised in our contract with you and death,
personal injury or illness of you or any member of your party results we
will generally pay you compensation. There are only a few situations
where compensation will not be payable. For instance, compensation will
not be paid where the death, personal injury or illness was the fault of a
person who was not involved in providing your holiday, which could not
have been foreseen or avoided or where it resulted from “force majeure”
(see clause 9 above). Please also see clause (c) below.
If you want to make a claim against us under this clause you must comply
with the following procedure:
(i) You must notify us of your claim in accordance with the complaints
procedure set out in clause 12.
(ii) If any compensation is paid by us or our insurers the person receiving
the compensation must transfer to ourselves or our insurers any rights
they may have to sue the person(s) responsible for the death, personal
injury or illness.
(iii) If we or our insurers decide to sue the person(s) responsible in your
place to recover the compensation paid to you, you must be prepared to
assist us in doing so.
(c) Limitation of liability for carriers and providers of accommodation. Where
you make a claim against us under clause 10(a) or 10(b) above and the
whole or any part of that claim relates to services provided by air, sea, rail
or road carriers or providers of accommodation, the maximum amount of
compensation we will have to pay you for that claim or part of that claim
will be the amount specified by the International Convention which covers
the services in question. For all claims which result from international
carriage, compensation can only be paid in those situations where the
carrier concerned would be obliged to pay compensation under the
relevant international convention were a claim made against that carrier
in that particular situation.
11 Association of Bonded Travel Organisers Trust Limited (ABTOT)
As a member of the Association of Bonded Travel Organisers Trust Limited
(ABTOT), Carisma Holidays Ltd has provided a bond to meet the requirements
of the Package Travel, Package Holidays and Package Tours Regulations 1992.
In the event of insolvency, protection is provided for non-flight packages
commencing in and returning to the UK and other non-flight packages
excluding pre arranged travel to and from your destination. Please note that
packages booked outside the UK are only protected when purchased directly
with Carisma Holidays Ltd In the above circumstances, if you have not yet
travelled you may claim a refund, or if you have already travelled, you may
claim repatriation to the starting point of your non-flight package.
12 Complaints
In the unlikely event that you have any reason to complain about your
holiday arrangements please immediately inform our local representative
and the supplier of the service in question. Until we know about a problem
we cannot begin to resolve it. Most problems can be dealt with quickly. If
you remain dissatisfied, however, you must write to us within 28 days of
your return from holiday giving full details of your complaint. We regret we
cannot accept any liability for complaints and claims that are not notified
to ourselves and our suppliers in accordance with this simple procedure.
Past experience has shown that we are normally able to resolve the few
complaints we receive amicably.
If, despite our best efforts and having followed the above procedure for
reporting and resolving your complaint, you feel that it has not been
satisfactorily settled, we recommend that it is referred for arbitration
under the ABTOT Travel Industry Arbitration Service. An Independent
Arbitrator will review the documents relating to any complaint and deliver
a binding decision to bring the matter to a close. Details of this scheme
are available from The Travel Industry Arbitration Service, administered
by Dispute Settlement Services Ltd at Old Exchange House, Marford Road,
Wheathampstead, Herts, AL4 8AY or from ABTOT, Tower 42, Old Broad
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where the sums claimed exceed £1,500 per person or £7,500 per booking
form, or for claims which are solely or mainly in respect of physical injury or
illness or the consequence thereof.
13 Behaviour and Regulation
You and your party must abide by the rules and regulation of
accommodation owners, campsites, ferry, tunnel and other operators. If you
or any member of your party fail to observe rules and regulations or behave
in such a way as to cause or to be likely to cause (in our opinion) danger,
distress or annoyance to anyone or damage to property we are entitled,
without prior notice, to terminate the holiday arrangements of the person(s)
concerned. In this situation the person(s) concerned will be required to
leave their accommodation or campsite or other service. No refunds will be
32
CARISMA HOLIDAYS
made and we will not pay any expenses or costs incurred as a result of the
termination. If you or any member of your party cause (directly or indirectly)
any damage, loss, expense or cost, to ourselves or a third party the whole
party will be responsible for paying or reimbursing us for this.
14 Conditions of Suppliers
Independent suppliers provide many of the services that make up your
holiday arrangements. Those suppliers provide these services in accordance
with their own terms and conditions. Some of those terms and conditions
may limit or exclude the supplier’s liability to you, usually in accordance with
International Conventions. Copies of the relevant terms and conditions and
conventions are available on request from the supplier or ourselves. Please
note it is the requirements and standards of the country in which any of
the services that make up your holiday are provided which apply to those
services and not those of the UK.
15 Delays
You are advised to check with the port authorities from where you are due to
depart to find out whether there are likely to be any delays or other problems
with your crossing before you set off. We regret we cannot accept any
responsibility for any delays in crossings or for any costs (including meals and
accommodation) incurred by you as a result of such delays. If you have taken
out our holiday insurance you may be able to claim compensation if any
delay is longer than 12 hours.
16 Facilities and Off-Peak Holidays
Those taking a holiday outside the peak period benefit from very substantial
savings. One of the reasons for the attractive off-peak rates is that site
owners may not open all facilities normally available in the peak season.
Swimming pools are generally open from early in the season but this is at
the site owner’s discretion as bad weather or other difficulties can make
preparation and maintenance of swimming pools impractical. Organised
activities and entertainments are often concentrated into the July/August
period. If certain facilities are not available on site similar facilities will
usually be available in the vicinity. We attempt to describe all the services
that make up your holiday arrangements as fully and accurately as possible.
However, there may be some facilities advertised in the brochure or on
the website which cannot always be made available as they are subject to
weather conditions, volume of support, time of the year and local laws and
regulations. Usually you will not be advised of the withdrawal of facilities
prior to departure.
17 Resort Services
Whilst in resort you may be able to take part in specialist sporting
activities at discount rates negotiated by us. Please take note, these
activities are neither run nor controlled in any way by Carisma. They do not
form any part or your contract with us even where we suggest particular
operators or centres. Accordingly we cannot accept any liability in relation
to these specialist activities and clause 10 of our booking conditions will
not apply to them.
18 Our Reservations Staff
Our reservations staff will always try to give accurate information and price
quotations to telephone enquiries. However, we cannot accept responsibility
for such information unless it is confirmed by us in writing and signed by a
duly authorised member of staff. We will endeavour wherever possible to
accommodate special requests but cannot guarantee that these will be met.
Failure to meet a special request will not be a breach of contract on our part.
We regret we cannot accept any booking specified to be conditional on the
fulfilment of a particular request. All bookings will be treated as standard
bookings subject to the above provisions on special requests.
19 Kids Club
Carisma Children’s Club is purely for children’s entertainment. It is not a
childcare facility, and the children remain the responsibility of the parents
at all times. During periods of particularly high demand, for safety reasons,
it may be necessary to restrict the number of participants in Teenage or
Children’s Clubs, or alter or reduce scheduled programmes. Children’s Club is
free, but certain activities may incur a charge. There may be occasions where
we can’t run a Children’s Club due to illness or unforeseen circumstances.
Such events are regrettably beyond our control. Usually you will not be
advised of the withdrawal of facilities prior to departure.
20 Distances
Distance to various local amenities (i.e. the beach) stated in the campsite
description are always measured from the closest point on the campsite.
21 Parking
Normally you can park your car next to your accommodation. If your family
takes two cars it is unlikely that you will be able to park both cars on your
pitch. The second car usually has to be left in the car park. Some parcs refuse
two cars, while other parcs make a charge when you arrive.
22 Lifeguards
Not all parcs have lifeguards on duty and those that do may only be on parc
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you to supervise your children at all times when they are using swimming
pools and watercutes. For your own safety we ask that you adhere to the
swimming pool regulations.
23 Swimwear
French hygiene regulations forbid the wearing of shorts or cut off jeans
in Pools and campsite owners will refuse entry to their swimming pools
if swimming trunks (not shorts) are not worn. We therefore advise that
customers take traditional trunks with them on holiday.
BOOK ONLINE AT
www.carisma.co.uk
36 years of luxury beach holidays...
What the papers say...
What our customers say...
Les Sables
THE SUNDAY TIMES
“If you are looking for an
e
intimate, less anglicised sit
with
then you may do better
a smaller company such
as Carisma”
Sunday Times Report
The mobile home was very clean, the best I’ve stayed in and all the
furnishings were in very good condition. Staff friendly, polite and not
overbearing, excellent. Location is superb and the beaches fantastic.
The pool was very clean everywhere. Overall great.
H. Woolley – Surrey – Teacher
Les Sables
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eddah#KZgn[g^ZcYanVibdhe]ZgZVcY\ddYVbZcî^Zhl]^X]bVYZi]Z
holiday really relaxed. Lots to do or very little! The Carisma staff were
great. The kids club was extremely well organised and the staff were all
brilliant with the kids. Top cheese and wine evening on the beach!
K. Morrison – London - Mother
Jard sur Mer
THE TIMES
Carisma -
“The real holi
day experts”
The Times Re
p
ort
From the moment we arrived it was impossible to fault the holiday. The
location is perfect, with the beach, town and port all within walking
distance. The campsite retains its French feel even though there are many
English guests. Ellen and Megan were extremely friendly and helpful.
M. Print – Rayleigh
Les Conches
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cZmiidV[VciVhi^XWZVX]Vaai]ZVbZcî^Zh#
M. Trotter – Worcestershire – Surgeon
Biscarrosse
H
DAILY TELEGRAP
focuses on
Carisma Holidays s on small,
me
stays in mobile ho s with direct
te
family-run campsi y beach.
access to a sand
Daily Telegraph
We’ve had a great time. My two sons have loved every minute of it,
meeting new people, friends and swimming every day. They’ve been
well looked after at the kids club and the site is super clean and with
everything we need. Thanks very much.
M. Edwards – Colchester – Journalist
St Hilaire
We have had a great time. The mobile home is well located and
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<Zdg\^Z!lZgZbdgZi]Vc]Zae[ja#:mXZaaZciXjhidbZghZgk^XZ#>XVc¼ihVn
more than that apart from we shall return.
R & N McGrath – Tring
La Foret
The campsite location is excellent, close to a lovely beach and has easy
access to local attractions and shops. The holiday was perfect for a
family with children under 11. The swimming pool and its slides are a
real hit with the kids and adults! The couriers were excellent and helped
us with any issues/ questions and integrated with all the holiday makers
young and old!
Mr & Mrs Streeter - London
Messanges
Carisma Holidays Ltd
Bethel House, Heronsgate Road,
9êhb[omeeZ">[hj\ehZi^_h[M:)+88
Tel: 01923 284235
www.carisma.co.uk
A very relaxing and peaceful holiday. We were surprised how easy the
drive from Caen to site was using the Peage. We have been on holiday to
France numerous times and Carisma have proved to be one of the best.
Thanks to Kirsty and Alice for a memorable holiday, always cheerful and
upbeat. Cheese and wine evening was a great success, lovely to meet
fellow campers. Thanks to Kirsty and Alice.
J. Jones – Powys – Careers Advisor
The original letters from which the above extractions are taken,
are available for inspection at the office of Carisma Holidays