Notice of 2016 First West Credit Union Annual General Meeting and
Transcription
Notice of 2016 First West Credit Union Annual General Meeting and
Your Vote Can Help Fight Hunger! See Page 12 Notice of 2016 First West Credit Union Annual General Meeting and Special Resolutions Vote May 9, 2016 Registration 6 p.m. Meeting 7 p.m. Coast Capri Hotel 1171 Harvey Avenue Kelowna, B.C. Light refreshments will be served RSVP by emailing [email protected] Members who bank with Enderby & District Financial, a division of First West Credit Union, vote as part of the Valley First Region and attend the Valley First Region AGM Session. 2 2016 NOTICE OF FIRST WEST CREDIT UNION AGM — VALLEY FIRST REGION NOTICE OF 2016 FIRST WEST CREDIT UNION ANNUAL GENERAL MEETING As provided by the First West rules and the Credit Union Incorporation Act, notice is hereby given that First West Credit Union will hold its 2016 annual general meeting in three separate sessions that together constitute a single annual general meeting. Members who bank with Enderby & District Financial, a division of First West Credit Union, vote as part of the Valley First Region and attend the Valley First Region AGM session. That session will be held on Monday, May 9, 2016 at the Coast Capri Hotel, 1171 Harvey Avenue, Kelowna, B.C. Registration begins at 6 p.m. and the meeting begins at 7 p.m. Annual Report Copies of First West’s 2015 audited financial statements will be available free of charge at the annual general meeting or in the branch of Enderby & District Financial, a division of First West Credit Union. The 2015 First West Credit Union annual report can be viewed online at http://annualreport.firstwestcu.ca/. FIRST WEST CREDIT UNION FINANCIAL STATEMENTS Management’s Responsibility Management is responsible for preparing the accompanying summarized consolidated financial statements and is responsible for their integrity and objectivity. The financial statements are prepared on a summarized basis to comply with various statutory and contractual obligations. The basis of presentation adopted is not in conformity with International Financial Reporting Standards in that the financial statements do not contain all the disclosures required by International Financial Reporting Standards. The basis of presentation is considered by management to be most appropriate for the broad communication of financial information to the members but readers are cautioned that these statements may not be appropriate for their specific purposes. Complete consolidated financial statements have been prepared and can be viewed online at http://annualreport. firstwestcu.ca/ or by request in any of our branches. Preliminary Agenda • • • • • • • • • • • • • • • • • • Call to order Ascertainment of quorum Appointment of recording secretary, parliamentarian Adoption of agenda and rules of conduct Approval of minutes of 2015 AGM Business arising from minutes Report of directors Report of management Presentation of financial statements Report of the auditors Approval of auditors’ report Appointment of auditors Reports of other committees Unfinished business New business Results of director election Good and welfare Adjournment Launi Skinner Chief Executive Officer Thomas Webster Chief Financial Officer 3 REPORT OF THE INDEPENDENT AUDITOR ON THE SUMMARIZED CONSOLIDATED FINANCIAL STATEMENTS To the Members of First West Credit Union First West Credit Union Summarized Consolidated Statement of Financial Position The accompanying summarized consolidated financial statements, which comprise the summarized consolidated statement of financial position as at December 31, 2015, and the summarized consolidated statement of profit or loss for the year then ended, are derived from the audited consolidated financial statements of First West Credit Union (“First West”) for the year ended December 31, 2015. We expressed an unmodified audit opinion on those financial statements in our report dated March 14, 2016. 2015 Year ended December 31 (in thousands of dollars) Assets $ $ 466,727 384,048 7,161,456 5,581,463 Investments 798,048 356,327 Other assets 291,198 195,282 $ 8,717,429 $ 6,517,120 $ $ 7,611,008 5,733,955 437,032 288,451 89,089 61,191 8,137,129 6,083,597 Cash resources Loans to members The summarized consolidated financial statements do not contain all the disclosures required by International Financial Reporting Standards. Reading the summarized consolidated financial statements, therefore, is not a substitute for reading the audited consolidated financial statements of First West. Liabilities and Members’ Equity Deposits from members Borrowings Management’s Responsibility for the Summarized Consolidated Financial Statements Other liabilities Management is responsible for the preparation of the summarized consolidated financial statements on the basis described in Note 1. 2014 Members’ equity 580,300 433,523 $ 8,717,429 $ 6,517,120 Auditors’ Responsibility Our responsibility is to express an opinion on the summarized consolidated financial statements based on our procedures, which were conducted in accordance with Canadian Auditing Standard (“CAS”) 810, “Engagements to Report on Summary Financial Statements.” First West Credit Union Summarized Consolidated Statement of Profit or Loss 2015 2014 Interest income $ 278,456 $ 230,991 Opinion Interest expense 111,498 94,809 In our opinion, the summarized consolidated financial statements derived from the audited consolidated financial statements of First West for the year ended December 31, 2015 are a fair summary of those consolidated financial statements, on the basis described in Note 1. Net interest income 166,958 136,182 10,532 7,473 156,426 128,709 Fee and commission income 76,946 53,939 Other income 20,893 16,498 254,265 199,146 134,991 95,876 83,824 63,917 5,388 7,279 Year ended December 31 (in thousands of dollars) Provision for credit losses Personnel expenses Chartered Professional Accountants March 14, 2016 Vancouver, Canada Other expenses Income tax expense Profit for the year $ 30,062 $ 32,074 *Note 1. Basis of Preparation These summary consolidated financial statements have been prepared in accordance with Section 128(4) of the Financial Institutions Act and are derived from the complete audited consolidated financial statements, prepared in accordance with International Financial Reporting Standards, as at and for the year ended December 31, 2015. Those audited consolidated financial statements were approved by the Credit Union’s Board of Directors on March 14, 2016 and are located on First West’s website at http://annualreport.firstwestcu.ca/ and can also be obtained at any of our branches. 4 2016 NOTICE OF FIRST WEST CREDIT UNION AGM — VALLEY FIRST REGION BOARD OF DIRECTORS CANDIDATES AND ELECTION How First West’s board is elected Directors who serve on First West’s board act for the organization as a whole, but are nominated in and elected in one of three regions: • The Island Savings Region for members on Vancouver Island and the Gulf Islands • The Envision Region for members in the Lower Mainland, Fraser Valley and Kitimat • The Valley First Region for members in the Okanagan, Similkameen and Thompson valleys, including Enderby The election process for 2016 In 2016, the terms of two directors expire at the AGM, one from the Envision Region, one from the Valley First Region. A call for nominations was issued on Jan.5, 2016, advising members that the board was particularly seeking candidates who had skill and experience in the following core areas: • Financial accounting and audit • Leadership (previous/current CEO or senior executive) • Technology • Risk management Beyond the core areas, the board was also seeking candidates who have experience in the following value-adding areas: • Marketing and branding • Investment management • General insurance knowledge First West’s board encouraged expressions of interest from candidates who reflected a diversity of backgrounds, problem solving approaches, gender and cultural heritage. For more information, please refer to the Board Diversity Policy, which is available on the First West website at firstwestcu.ca/leading. At the close of nominations on Feb. 12, 2016, four candidates had stepped forward, as noted below. Valley First Region Following candidate interviews incumbent director Robin Middleton was endorsed by the Nominations and Elections Committee in the Valley First Region. Two other candidates who were not endorsed subsequently withdrew their candidacy and Middleton was thus re-elected by acclamation. Envision Region Incumbent director Ken Voth was nominated in the Envision Region. As he was the only candidate nominated, Voth was re-elected by acclamation. Island Savings Region The terms of the three directors who represent the Island Savings Region run until 2017, so there will be no election in that region and members will not vote for First West board members until then. Important information about First West’s endorsement process Endorsement is a way to identify which candidates have the skills, experience and personal qualities needed to oversee the credit union on behalf of the membership. Each year the board evaluates its current composition and skill set and identifies any critical skills, experience or expertise that would be beneficial to attract to the board given changes in our market and our evolving strategic direction. The board also considers diversity in (but not limited to) gender, ethnicity/culture, geography and age. The Nominations and Elections Committee then seeks candidates with those attributes. With insight gained through information submitted by candidates and the results of candidate interviews, the Nominations and Elections Committee decides which candidates would bring the most overall value to the board if elected. The committee then endorses at least as many candidates as there are positions available in the election. This means that if there are four seats open in an election, the Nominations and Elections Committee will endorse at least four candidates, but may endorse more if they feel there are more qualified candidates than there are positions available. Endorsement isn’t a popularity contest—the committee works hard to remain impartial and objective. Incumbent candidates, for example, are not automatically endorsed—they only receive endorsement if their skills and experience remain relevant to the challenges the credit union faces. In the end, no matter who is endorsed, the membership ultimately decides who to vote for and who is elected. For 2016, after careful deliberation, the committee endorsed incumbent candidate Robin Middleton in the Valley First Region. Two other candidates who were not endorsed withdrew their candidacy. As no election is necessary in the Island Savings Region and as incumbent director Ken Voth was the only nominee in the Envision Region, no candidates were endorsed in those regions. 5 ROBIN MIDDLETON Valley First Region Incumbent Re-elected by Acclamation Robin, a proud mother of five daughters, two rescue cats and a large Okanagan Samoyed, joined First West Credit Union’s Board of Directors on May 1, 2012. Since then Robin has served on the Audit and Risk Management, Conduct Review and Governance and Human Resources committees. SUMMARY CPA, CA Crowe McKay LLP Key core strengths: • Financial accounting and audit • Strategic planning • Technology • Risk management Value-adding strengths: • Credit union/ cooperative sector experience • Financial services • Human resources management A Chartered Professional Accountant (CPA, CA) for more than 25 years, Robin has extensive experience in financial accounting and both internal and external audit, strategic planning, technology and risk management. In addition, Robin has 10 years of progressively more senior operational experience with a large financial institution. Robin has worked with boards and committees of large organizations in the roles of Chief Financial Officer and Chief Internal Auditor and is currently the Professional Standards Officer of a public accounting firm. An active volunteer, Robin has been serving our communities since 1979, and has served on the boards of many not-for-profit organizations. Robin is committed to adding value for our members, our employees and the communities we serve. Her current responsibilities include serving as chair of the Human Resources Committee and vice-chair of the Audit and Risk Management Committee. KEN VOTH Envision Region Incumbent Re-elected by Acclamation SUMMARY Key core strengths: • Leadership • Law and regulatory control/governance • Public Policy Value-adding strengths: • Real-estate lending and/ or development • Credit Union/cooperative sector experience • Marketing and branding 6 Ken Voth is a lifetime resident of the Fraser Valley and is involved in the development and construction industries throughout the Lower Mainland. Opening his first account at East Chilliwack Credit Union when he was five years old, Ken began taking an active part in credit unions at a very young age. In 1980, his commitment to the credit union industry helped Ken get elected to the first board of Clearbrook Credit Union (which eventually became Envision Credit Union). Ken was also director of stabilization at Central Credit Union from 1997-2006 and is the former board chair. In addition to his service to First West, Ken currently serves as director on the Canuck Place Children’s Hospice. Ken’s current responsibilities include serving as a member of the Investment and Loan Committee and as current chair of the Partnership and Government Relations Committee. Ken is also a member of the Envision Regional Council and First West Foundation. 2016 NOTICE OF FIRST WEST CREDIT UNION AGM — VALLEY FIRST REGION VOTING Q & A My spouse and I use the same log in information for online banking. But when I logged in to vote a message said I had already voted. Why? Each credit union member should have and use their own login and password. Please contact your branch— they can assist you with ensuring you have your own login and password. Why can’t I vote in any region I choose? Aren’t they all part of First West? First West’s rules currently stipulate that each member is entitled to vote once in the region in which his or her home branch is located. Depending on the outcome of this year’s special resolution votes, that may change in coming years (see page 8 for more details). I have two accounts—why can’t I vote twice? Each First West member is only allowed one vote, regardless of the number of accounts he or she holds. Can I allow someone else to vote on my behalf? First West’s rules do not allow members to vote by proxy. How do you decide which region I get to vote in? As part of our preparations for the vote, we analyze which account you use most frequently. The one that is used most frequently determines which region you are assigned to vote in and which region you receive a Notice of AGM for. I have a business membership. How can I vote? A business or organization may vote by assigning a nonmember to vote on its behalf. Your branch can explain the process. My notice went to my old address—who do I call? Please contact your branch to provide them with your updated mailing address. I don’t want people to know how I voted— how are you protecting my privacy? Both online and in-branch ballots are identified only by a unique, randomly generated code and are counted by a neutral, third-party agency under the supervision of a returning officer who is not an employee of First West. Can I vote online with my smart phone? Smart phone voting via our online banking app is not yet available, but we may be able to offer it in the future. 7 SPECIAL RESOLUTIONS A special resolution is a significant action or change by the credit union that must be approved by the board of directors, then voted on and passed by the general membership before adoption. First West Credit Union members are asked to consider the following special resolutions and, if deemed fit, to approve the resolution by voting “For” on the ballot. To pass, a special resolution must be approved by no less than two-thirds of the votes cast by members eligible to vote. Amendments to the credit union’s rules—Increasing members’ power to nominate and vote for directors First West’s rules currently specify that while the board of directors is elected to represent all members of First West as a whole, members may only nominate and vote for directors in their region. This means, for instance, that a member in the Island Savings Region may not nominate and/or vote for a director in the Valley First Region or in the Envision Region. The proposed amendments would allow all First West members to nominate and/or vote for directors in all regions, not just their home region. Additionally, the rules currently make no allowance for electing directors who do not represent a region. The ability to do so is becoming important as the board requires more specialized skills to meet regulatory expectations and ensure it can effectively oversee the credit union on behalf of members. Selecting directors based only on which region they reside in may make it more difficult to find candidates with the right mix of business skills, work experience and education. To address this issue, amendments are proposed that would allow the board to designate a number of seats as at-large; that is, from any of First West’s service areas or other parts of the province. Ideally, the future board will consist of a mixture of at-large directors and directors representing each region to ensure it meets its goals for both competence and representation. The board recognizes that nominating and voting for candidates from distant locations means members will need more information to make informed choices. As such, amendments are proposed to remove the word limit for candidate statements and offer the Nominations and Elections Committee flexibility in determining how much information candidates may submit. Finally, the board is proposing an amendment that would allow it, in special circumstances, to determine the length of terms served by directors. Normally, the terms of four directors expire at each annual general meeting. That cycle can be interrupted, however, if the size of the board is changed. An example is the provision in First West’s rules that allows the board to be temporarily expanded by up to three directors to accommodate a merger, with the requirement that the 8 board return to its normal complement of 12 directors within a specified period. When the required downsizing occurs, the terms of the remaining directors do not always correspond to the regular cycle. This is usually corrected by electing directors to different term lengths—one, two or three years, depending on what is necessary—in subsequent elections. The proposed amendment offers the board the flexibility to set different term lengths when necessary and without the need to amend the rules each time. Note that this amendment would not allow the board to extend the terms of current directors; it would only allow the board to determine term lengths for directors to be elected in coming elections. Amendments to the credit union’s rules—Updating the selection of board table officers Currently, First West’s rules specify that the chair of the board and the vice-chair of the board must be from different regions. While this rule helps diversify table officer representation, it does not guarantee the best candidates will fill the table officer roles. Moreover, with the planned introduction of atlarge directors, specifying that the chair and vice-chair must be from different regions would rule out the possibility of an at-large director taking on either role, as by definition an atlarge director would not represent a region. Amending the rules to remove the requirement for the chair and vice-chair to be from different regions will help ensure the best-qualified directors are chosen by their fellow directors to fill the table officer roles. Amendments to the credit union’s rules—Increasing flexibility in how annual general meetings are held Annual general meetings are a regulatory requirement and an opportunity for the credit union’s members to meet with the board and management, ask questions and offer feedback. Currently, First West’s rules specify that the credit union will hold an annual general meeting session in each of its regions each year. As First West grows, the challenge of holding multiple AGM sessions is becoming greater, and the expense of doing so continues to rise. The proposed amendment allows for maximum flexibility in determining where and when the AGM session(s) will be held. It would allow for rotating AGM sessions (holding the AGM in a different region each year), holding a main session and webcasting to members in other areas or holding multiple sessions as is done now (and as is permitted by legislation). 2016 NOTICE OF FIRST WEST CREDIT UNION AGM — VALLEY FIRST REGION SPECIAL RESOLUTIONS Special Resolution #1 Amendments to increase members’ power to nominate and vote for directors BE IT RESOLVED, AS A SPECIAL RESOLUTION, THAT the rules of the credit union be altered as follows: 1.By deleting Rule 5.2 in its entirety and replacing it with: “5.2 Designation of regions and at-large directors a. Directors shall be elected or appointed to represent a designated geographical area (each, a “region”) in which the credit union maintains a branch network, or to serve as at-large directors. b. The current regions of the credit union are the Envision Region, the Island Savings Region and the Valley First Region, each of which consists of those branches designated to it by the directors. c. The Directors may, from time to time, but no more often than annually and prior to the notification of an election of directors to be given pursuant to Rule 5.13, designate additional regions, reduce the number of regions, alter the description of any region, identify the region to which a branch belongs and determine the number of directors to represent each region or to serve as at-large directors.” 2.By deleting Rule 5.3 in its entirety and replacing it with: “5.3 Elections a. Subject to these Rules, in an election members in each region are entitled to nominate and elect all directors, whether to represent a region or to serve as an at-large director. b. The returning officer will keep a list of members eligible to vote and members may vote in any region of the credit union.” 3.In Rule 5.5, by adding a new final paragraph that reads: “If, as a result of a change to size of the board as determined by Rule 5.1, the terms of the remaining directors will not allow for the expiry of one-third (1/3) of the directors’ terms at each successive annual general meeting, the directors may, by resolution, determine the lengths of terms to be served by directors elected in subsequent elections in such a manner that the board may return as soon as is practicably possible to the normal cycle of one-third (1/3) of directors’ terms expiring at each successive annual general meeting. This provision may not be used to extend the terms of directors currently in office.” 4.By deleting subsection (f ) of Rule 5.9 and replacing it with: “(f ) is representing a region as a director and is not ordinarily resident, or does not have his or her ordinary place of business, in the region he or she was elected to represent,” 5.In Rule 5.13, by deleting subsection (a) and replacing it with: “(a) notify all members of the credit union that an election of directors is to take place, specifying the number of positions to be filled, whether those positions are designated to represent a region or to be at-large, and the qualifications the proposed candidates must meet;” 6.In Rule 5.14, by deleting the phrase “who are of the age of majority, in good standing and from the region for which the candidate is being nominated” and replacing it with “who are of the age of majority and in good standing.” 7.In subsection (b) of Rule 5.19, by deleting the phrase “who are in good standing, of the age of majority, and from the region for which the candidate is being nominated” and replacing it with “who are in good standing and of the age of majority.” 8.In Rule 5.33, by deleting the phrase “not exceeding, in the aggregate, two hundred and fifty (250) words,” and replacing it with “not exceeding, in the aggregate, the word limit established from time to time by the nominations and elections committee.” 9.In Rule 5.33, by deleting the phrase “or if it exceeds two hundred and fifty (250) words ” at the end of the paragraph and replacing it with “or if it exceeds the word limit established by the nominations and elections committee.” Special Resolution #2 Amendments to update the selection of board table officers Special Resolution #3 Amendments to increase flexibility in how annual general meetings are held BE IT RESOLVED, AS A SPECIAL RESOLUTION, THAT the rules of the credit union be altered as follows: BE IT RESOLVED, AS A SPECIAL RESOLUTION, THAT the rules of the credit union be altered as follows: 1.In Rule 5.38, by deleting the sentence “The chair and the vice chair shall be elected from different regions.” 1.By deleting subsection (a) of Rule 6.1, and replacing it with: “(a) held in one or more locations, as determined from time to time by the directors;” 9 SPECIAL RESOLUTIONS Q & A Why does the board need members to approve rule changes? The law requires each credit union to have a set of rules for its conduct. These rules are approved by the credit union’s membership, and any changes to those rules must also be approved by the membership through a special resolution supported by at least two-thirds of members who cast ballots. What amendments is the board proposing? The board is proposing rule amendments in three categories: amendments to increase members’ power to nominate and vote for directors, amendments to update the way the board’s table officers are selected and amendments to increase flexibility in how the credit union’s annual general meeting is held. Details are included on page 8 of this notice. How will the proposed amendments increase members’ power to nominate and vote for directors? Currently, members may only nominate and vote for directors in their region. This means, for instance, that a member in the Island Savings Region may not nominate and/or vote for a director in the Valley First Region or in the Envision Region. The proposed amendments would allow all First West members to nominate and vote for directors in all regions, not just their own. The amendments would also allow for the introduction of at-large directors, who do not represent any particular region. How would introducing at-large directors help First West? Electing at-large directors is becoming important as the board seeks specialized skills to meet regulatory expectations and effectively oversee the credit union on behalf of members. Selecting directors based only on which region they reside in makes it more difficult to find candidates with the right mix of business skills, experience and education. The proposed amendments would allow the board to designate a number of at-large seats; that is, from any of First West’s service areas or other parts of B.C. Ideally, the future board will consist of a mixture of at-large directors and directors representing each region to ensure it meets its goals for both competence and representation. Why remove the word limit for candidate statements? If the amendment to allow members to nominate and vote for directors in all regions is passed, members may need more information to make informed choices. The proposed 10 amendment would remove the word limit for candidate statements and offer the Nominations and Elections Committee flexibility in determining how much information candidates may submit. How would the board determining term lengths work? Normally, the terms of four directors expire at each AGM. That cycle can be interrupted, however, if the size of the board is changed—through a downsizing process, for example. When the terms of remaining directors do not correspond to the regular cycle, directors are usually elected to different term lengths—one, two or three years as necessary—in subsequent elections. The proposed amendment would allow the board to set different term lengths when necessary and without the need to amend the rules. This amendment would not, however, allow the board to extend the terms of current directors; it would only allow the board to determine term lengths for directors to be elected in coming elections. Why change the way board table officers are selected? Currently, First West’s rules say the board’s chair and vice-chair must be from different regions. While this rule helps diversify table officer representation, it does not guarantee the best candidates will fill the table officer roles. Moreover, when atlarge directors are introduced, specifying that the chair and vice-chair must be from different regions would rule out the possibility of an at-large director taking on either role, as by definition an at-large director would not represent a region. Removing the requirement for the chair and vice-chair to be from different regions will help ensure the best-qualified directors are chosen to fill the table officer roles. Why change the rule about annual general meetings? Currently, First West’s rules specify that the credit union will hold an AGM session in each of its regions each year. As First West grows, the challenge of holding multiple sessions is becoming greater, and the expense of doing so continues to rise. The proposed amendment allows for maximum flexibility in determining where and when the session(s) will be held— for instance, holding a rotating AGM (one session in a different region each year), holding a main session and webcasting to members in other areas or holding multiple sessions as is done now. 2016 NOTICE OF FIRST WEST CREDIT UNION AGM — VALLEY FIRST REGION VOTING INFORMATION All votes must be cast by 5 p.m. on April 29, 2016 Individuals Organizations Individual members vote in the region where their home branch is located, as determined by the credit union. Incorporated businesses, partnerships, incorporated associations may vote by assigning a representative who must be: To be eligible to vote, you must be a member in good standing as of November 30, 2015. This means you must be: • • • 19 or older Hold a minimum of five Class A membership equity shares Not more than 90 days delinquent in any obligation to the credit union • • • A non-member At least 19 years old Authorized to vote by an officer of the business or organization No proxy voting is permitted. TWO WAYS TO VOTE ONE WAY TO VOTE Online In-Branch 1. Log onto online banking at www.enderbyfinancial.com 1. Visit the Enderby & District Financial branch 1. Visit the Enderby & District Financial branch 2. Tell any branch representative that you would like to vote 2. Tell any branch representative that you would like to vote for a business or other organization 3. Complete the member declaration form you are given – you will then be given a ballot 3. Complete the business/ organization declaration appointing a non-member to vote on behalf of your business/organization 2. Select “Voting” from the lefthand menu 3. Follow the instructions 4. Complete the ballot and deposit it in the ballot box In-Branch 4. Provide the declaration to the person you have designated to vote and ask him or her to complete it 5. Submit the completed declaration; the person you have designated will then be given a ballot 6. Have the designated person complete the ballot and deposit it in the ballot box 11 FOOD • FUNDS • AWARENESS YOUR VOTE CAN HELP FIGHT HUNGER IN OUR COMMUNITIES! Hunger is a serious, growing problem in our communities: • • • • Every month 100,086 people in B.C. seek assistance from a food bank 31.5% of all food bank users in B.C. are children 5,200 seniors each month access a food bank Each month, BC food banks provide an additional 237,000 meals through shelters, soup kitchens and school lunches The good news? You can help! Help us tackle hunger in our communities — please vote online or in your branch This year, for every valid ballot we receive towards the special resolutions vote we will donate $1 to Feed the Valley—our signature cause—to a maximum of $2,500. 250 490 2720 enderbyfinancial.com Regional Office 3rd Floor 184 Main St Penticton, BC