Desktop Deposit® through Wells Fargo Business Online® Quick

Transcription

Desktop Deposit® through Wells Fargo Business Online®
Quick Start Guide
A guide to setting up your
check scanner and making
your first deposit
This page left intentionally blank
Contents

ii
Scanner kit contents
3
System requirements
4
Install and set up the scanner
5
Make a deposit
10
Appendix 16
Troubleshooting
17
3
Scanner kit contents
Your scanner is delivered with the following additional supplies:
• Desktop Deposit QuickStart Guide
• Check safekeeping bags
• Inkjet printer cartridge*
*A note about installing the inkjet cartridge
The Digital Check scanner is shipped with an inkjet printer cartridge that
stamps “Electronically Presented” on each scanned check. The stamp is an
important feature that provides an effective visual indication that the check
has been scanned and protects you and your customers from duplicated
deposits. See "Install the inkjet printer cartridge" on page 5.
Helpful hints for successful remote deposits
• Endorse all checks prior to scanning.
• Ensure that image quality of scanned checks is good.
• Verify that any manually corrected MICR line (check information) is accurate.
• Have a security plan in place for check storage, including a secure location to
store deposited checks in the check safekeeping bags prior to destruction.
• Destroy all checks after designated retention period (i.e., minimum of five (5)
calendar days, but no longer than fourteen (14) calendar days, after they have
been transmitted to Wells Fargo).
System requirements
4
The computer you connect the scanner to must meet the following
minimum requirements.
Operating System
• Windows XP — 32 and 64 bit versions
• Windows Vista® — 32 and 64 bit versions
• Windows 7 — 32 and 64 bit versions
Note: Mac computers are not supported.
Microsoft
.Net Framework
• Microsoft .NET Framework version 2.0 or higher
• The Desktop Deposit service only supports .NET up to
version 4.0.
Ports
Available USB 1.1 or 2.0 port
Monitor
Super VGA with 800 x 600 or higher color
display resolution
Web Browser
• Microsoft® Internet Explorer® versions 7.x – 9.x
• Only 32-bit versions of Internet Explorer
are supported.
High-speed
Internet Connection
Broadband (DSL, cable modem, T1, T3/DS3)
Utilities
WinZip® or equivalent utility for extracting .zip files
You can access the full Desktop Deposit User Guide from the Desktop Deposit
Overview page. Sign on to Wells Fargo Business Online at wellsfargo.com/biz and
go to the Transfers & Payments tab, then click Go to Desktop Deposit Service.
5
1
Install the inkjet printer cartridge
The Digital Check scanner is shipped with an inkjet printer cartridge that
stamps “Electronically Presented” on each scanned check. The stamp is an
important feature that provides an effective visual indication that the check
has been scanned and protects you and your customers from duplicated
deposits. Be sure to install the cartridge correctly and verify that the stamp
is visible on the back of the checks.
1. Lift up on the scanner body to remove the cover for access to the
inkjet platform.
2. Open the inkjet cartridge pouch and remove the tape seal on
the cartridge.
3. Carefully insert the cartridge at a slight downward angle and snap
into place.
4. Replace the main scanner cover.
If the ink starts to run dry, replace the inkjet cartridge. Replacement
cartridges are available through Superior Press.
Figure 1
For more information view the Desktop Deposit User Guide.
6
2 Check your computer settings for .Net Framework
To install the scanner driver, your computer must have Microsoft .Net
Framework installed (as noted on page 7). To check your computer’s version:
1. From the taskbar, click Start, and then click Settings.
2. Click Control Panel, and then click Add or Remove Programs.
3. Find Microsoft .NET Framework in the alphabetical list.
If your computer does not have Microsoft .NET Framework 2.0 or higher
installed, download it at microsoft.com. Search for “.NET Framework
Version 2.0 Redistributable Package (x86)” and follow the instructions on
the download page.
Windows Vista and Windows 7 users
The Windows Vista and Windows 7 operating systems are bundled
with the Microsoft .NET Framework. To confirm it’s installed look in
C:\WINDOWS\Microsoft.NET\Framework.
3
Add Wells Fargo as a trusted site
To access the Desktop Deposit service, add Wells Fargo as a trusted site.
1. Click Tools on the browser menu bar, then choose Internet Options.
2. Click the Security tab and select the Trusted Sites check box.
3. Click Sites to open the Trusted Sites window.
4. Enter https://*.wellsfargo.com in the “Add this website to the zone:”
field and then click Add.
7
4
Download the scanner driver
1. From the Desktop Deposit Overview page, click Download Scanner
Driver from the Getting Started menu.
2. Click Digital Check Scanner Driver v12.01. (Figure 2)
Figure 2
When asked whether you want to open or save the file, click Save.
3. When asked where you want to save the file, click Save As and choose
the folder in which you want to save the file.
4. To finish downloading the file, click Save.
8
5 Install the scanner driver
Important: Do not connect your scanner to the computer until you have
finished installing the scanner driver.
Note: You must have administrative rights to your computer to download
and install the scanner driver. If you modify your rights, please remember
to revert to your original rights after you have successfully completed the
installation. Refer to "Troubleshooting" on page 17.
1. Before installing the scanner driver, exit all applications currently
running on your computer.
2. Double-click the .zip file that you downloaded as described in the
previous section.
3. Extract the .msi file to a folder with write permission on your computer.
4. Double-click the .msi file to start the installation wizard and click Yes
to continue.
5. Follow the Setup Wizard instructions and click Next to start
the installation.
6. After the installation is complete, click Close.
6 Connect your scanner
1. Connect the scanner power cord to an available power outlet.
2. Connect the USB cable to your check scanner and an available port on
your computer. (USB hubs are not recommended.)
9
7 Wait for your computer to recognize the new hardware
(scanner)
After connecting your scanner, look for a series of Found New Hardware
messages in the notifications area of your taskbar. (Figure 3) This usually
takes less than one minute but can take longer depending on your system.
If you do not see the notifications, try connecting your scanner to a different
USB port.
Figure 3
For Windows Vista and Windows 7 users
After connecting your scanner, a Found New Hardware window opens;
click Locate and install driver software (recommended). Your computer
will then recognize the scanner.
You’re ready to start depositing your checks
with the Desktop Deposit service!
Make a deposit
10
1 Before you scan a check to deposit
1. Make sure that it:
• Is eligible for electronic deposit (see page 16 for complete list)
• Is flat with no folded corners
• Has no staples, paper clips, or sticky notes attached
• Is endorsed
2. Count and record the number of checks in the deposit. Use this number
to verify that you’ve scanned all checks before submitting your deposit.
3. Add the check amounts and record the total. You will enter this as the
Deposit Total for the deposit.
4. Click Make a Deposit on the Desktop Deposit Overview page to get
started. (Figure 4)
Figure 4
11
Make a deposit
2 Enter deposit information
1. Enter a Deposit Description — this is the memo that will appear on your
statement and deposit reports.
2. Calculate and enter the Deposit Total (the total dollar amount of all the
checks you plan to deposit).
3. If you’re using a check safekeeping bag to store deposited checks, you
can add a Bag Number to keep track of it.
4. Click Continue to begin processing your deposit.*
* An ActiveX component automatically installs when you click Continue on the
Make a Deposit page or module on the Overview page. The ActiveX control
helps the Desktop Deposit application communicate with the scanner driver
and is installed in your temporary internet files.
Figure 5
Note: Desktop Deposit users are required to retain the original paper items
for a minimum of five (5) calendar days, but no longer than 14 calendar
days, after they have been transmitted to Wells Fargo. See Desktop Deposit
Controls in the Desktop Deposit User Guide for more information.
Make a deposit
12
3 Scan checks
You may see a “Scanner Warming Up” message. When the scanner is ready,
the system prompts you to begin scanning.
1. Click Scan to begin scanning your deposit. (Figure 6)
2. Scan all your checks one at a time, allowing each check to scan
completely before feeding the next check.
Figure 6
3. After all of your checks have been successfully scanned, click Continue.
Note: You can scan a maximum of 100 checks in a single deposit. If you
have more than 100 checks, you must make multiple deposits.
4. When the scanner finishes scanning the checks, do one of the following
(Figure 7):
Figure 7
• To scan more checks for the deposit, click Scan More Items.
• If you’re finished scanning checks for the deposit, click End Scan.
13
Make a deposit
4 Review your deposit and verify deposit total
Review all deposits before you submit them. To review the scanned checks
at this time, click Review Now. (Figure 8)
Figure 8
1. Review each check carefully. If the image, information, and amount are
accurate, click Next Item until you have reviewed every item within the
deposit. (Figure 9)
Note: As you review and save each item, the Running Total will increase.
2. After you review all items, click Save Item to validate the deposit.
Figure 9
Make a deposit
14
5 Validate and submit your deposit
1. Check that the Deposit Total and Running Total balance and then click
Continue to complete validation. (Figure 10)
2. After successfully validating your deposit, click Submit Deposit.
Figure 10
6 Print deposit confirmation
The Deposit Complete page confirms that your deposit has been made. You
can choose to:
• Click Print Confirmation to print the deposit confirmation number for
your records.
• View, print, or save a Deposit Report, located at the bottom of the
confirmation page. (Figure 11)
Figure 11
Note: You can also view the deposit within Wells Fargo Business Online
on your Account Activity page as soon as the transaction posts.1
15
Make a deposit
7 Store your checks securely
After submitting deposits, we recommend that you securely retain the
original paper checks for a minimum of five (5) calendar days and no longer
than fourteen (14) days, and then destroy them.
For more details, please refer to Desktop Deposit Controls in the Desktop
Deposit User Guide for more information.
Appendix
16
What you can deposit
Eligible items
• Most checks drawn on U.S. banks and in U.S. dollars
• U.S. Treasury checks
• Travelers cheques and money orders
All electronically captured and transmitted checks must have complete and
readable Magnetic Ink Character Recognition (MICR) line information, including
the bank routing number, account number, and (if present) serial number. MICR
lines are usually located on the bottom of a check (see sample MICR line below):
Ineligible items
• U.S. savings bonds and other non-check items
• Items drawn on banks outside the U.S.
• Items drawn in a foreign currency
• Paper draft without MICR printing
• Remotely created checks
• Checks drawn against a line of credit
• Checks that are not payable to you
• Substitute checks
• Cash
Note: Deposit ineligible items at your local Wells Fargo or at an ATM.
Deposit limits
• Number of checks per deposit: 100
• Check amount limit: $50,000 maximum per check
• Daily deposit amount limit: $50,000 total per day
17
Troubleshooting
The most common issues involve the interaction between the scanner and the
computer system. For example, performing the installation process in the wrong
order may result in the computer not recognizing the hardware.
Use the following troubleshooting tips if you have trouble with your scanner or
receive error messages such as:
• Unable to detect scanner • Scanner not recognized • Scanner not found
Tip
How to...
Remove scanner
interference with
other peripherals
If you have another peripheral connected to your computer (e.g.,
all-in-one printer/scanner/copier that requires software to be
downloaded), there may be interference between the scanner
and the driver. Unplug the peripheral from your computer so
that only the dedicated check scanner is connected. Sign off of
the Desktop Deposit service. Then, sign back on and try again.
Troubleshooting
18
Tip
How to...
Ensure that
you have
administrative
permission for the
local computer
If you are having difficulty installing the scanner driver, you may
not have the appropriate permission for loading software to the
local computer.
The Windows user performing the installation must have
administrative permissions for the local computer.
To determine if you have administrative privileges:
Windows XP
1. Click Start.
2.Click Settings from the menu.
3. Click Control Panel from the sub-menu.
4. Click User Accounts.
5. Look for the user name and group in the list. The user name
should list Administrators under the group listing.
Windows Vista or Windows 7
1. Click Start.
2.Choose Control Panel from the menu.
3. Click User Accounts.
4. Click Manage User Accounts.
If you do not have Admin rights, you will be prompted to
enter the Administrator password when clicking Manage
User Accounts.
5.A pop-up with Users, Domain and Groups will be displayed.
6.Look for the user name and group in the list. The user name
should list Administrators under the Group.
If needed, log on to Windows as a user with administrative
permissions or see your systems administrator.
Check Microsoft
.NET Framework
settings
After installing the scanner driver log out and then log in again
without administrative permissions.
The Microsoft .NET Framework components must be set
to “Enabled” in order to work with Microsoft’s Internet
Explorer browser.
1. From Internet Explorer, select Tools, then Internet Options.
2.Click the Security tab, and then click Custom Level.
3. Under the .NET Framework-reliant components, select Enable
next to both “Run components not signed with Authenticode”
and “Run components signed with Authenticode.”
19
Troubleshooting
Tip
How to...
Ensure Microsoft
.NET Framework
is installed on
computer
The Microsoft .NET Framework must be present on your
computer before you install the scanner driver. If you installed
the scanner driver and Microsoft .NET Framework isn’t installed
on your computer, you must first remove the scanner driver.
To remove the driver using Windows XP: Go to Start, click
Settings, and click Control Panel. Open Add or Remove
Programs. Select the program for the Digital Check scanner and
click Remove.
To remove the driver using Windows Vista or Windows
7: Go to Start, click Control Panel, and click Programs and
Features. Then locate the program for the Digital Check
scanner (the publisher is Wells Fargo), right-click the driver and
click Uninstall.
After removing the driver, download the .NET Framework at
microsoft.com. Go to the Download Center and search for “.NET
Framework Version 2.0 Redistributable Package (x86)” and
follow the instructions on the download page.
Add Wells Fargo
and the Desktop
Deposit service as
a trusted site
After installing the .NET Framework, follow the instructions to
download and install the scanner driver.
1. From the menu bar on your browser window, click Tools, then
Internet Options.
2.Click the Security tab and select the Trusted Sites check-box.
3. Click Sites to open the Trusted Sites window.
4. Enter https://*.wellsfargo.com in the “Add this website to the
zone:” field and click Add.
If you continue to encounter issues, go to Add/Remove
Programs, remove the scanner driver, and restart your computer.
Next, sign on to Wells Fargo Business Online and go to the
Desktop Deposit Download Scanner Driver page. Follow the
instructions to download the Digital Check scanner driver, and
be sure to select Reinstall. Finally, restart your computer.
Troubleshooting
20
Tip
How to...
Ensure proper
connection/active
USB port
Ensure that your scanner is connected to your computer
properly. Unplug and reconnect the power source and USB
cable. Some USB ports may not be active; or, if you have recently
used USB for another device, it may not recognize the scanner.
Verify that USB port is active or try plugging the scanner into a
different USB port. Also, ensure the scanner lid is closed securely.
If you are using a USB hub, try plugging the scanner directly
into the computer.
Check Power
Management
settings
Check Device
Manager
Sign off of the Desktop Deposit service, and then sign on again.
If the USB device stops working or won’t resume, you should
check the Power Management settings. If you have Windows
XP, default settings may cause scanner to stop working when
Windows resumes from sleep, hibernation, or computer
inactivity. To prevent this, do the following:
1. On your desktop, right-click My Computer, then Properties.
2.On the Hardware tab, click Device Manager.
3. Under Universal Serial Bus Controllers, double-click the USB
Root Hub.
4. Click the Power Management tab. Clear the check box.
5.Click OK to save the changes.
Open Device Manager (Go to the Start menu, click Settings,
Control Panel, double-click System, click Hardware >
Device Manager.)
Click to expand Ports (COM & LPT). You should see one listed
for the Digital Check scanner.
Restart computer
If you see yellow exclamation point (!) or an “Unknown Device”
message, right-click the specific port and click Update Driver.
If you do not see the port for your scanner listed — or it is listed,
but your scanner still does not function properly — close all
browsers and applications and restart the computer.
21
Troubleshooting
Tip
How to...
Check ActiveX
control
If scanner cannot be found by the Desktop Deposit service and
you receive an error that the scanner control was not detected,
confirm the ActiveX control is listed in your Temporary
Internet Files.
Check scanner
driver
Check Add-ons
To check, open Internet Explorer. Click Tools, then Internet
Options. Click the General tab, and under Browsing History,
click Settings. From the Settings menu, select View Files. Now,
locate WellsFargoDesktopDepositScannerControl.dll.
To confirm the driver installation was completed using
Windows Vista or Windows 7: Go to the Start menu, click
Control Panel, then Programs and Features (for classic view),
and then locate the scanner driver for the Digital Check scanner
(the publisher is Wells Fargo.)
For Windows XP: Go to the Start menu, click Settings, then
Control Panel. Open Add and Remove Programs and locate the
scanner driver for the Digital Check scanner.
Some browser Add-ons (such as the McAfee SiteAdvisor® AddOn) may restrict the scanner software from working properly. To
view and disable an Add-on:
1. From the menu bar on your browser window, click Tools, then
Manage Add-ons.
2.Click Enable or Disable Add-ons.
3. Select the Add-on (such as McAfee SiteAdvisor BHO) and
change the Settings to Disable. Click OK.
4. You may need to close all open browsers and open with a new
browser window.
You may enable the Add-on after using the Desktop
Deposit service.
Troubleshooting
22
Tip
How to...
Test scanner with
driver application
(Digital Check
scanner)
If you are unable to scan checks with the Digital Check
scanner, use the diagnostic tool that is packaged with the
driver to verify the scanner (hardware) and driver (software) are
working properly.
First, close the browser window used for the Desktop Deposit
service. From your desktop (or the folder you saved the driver
in), double-click the shortcut for the Digital Check ScanLite
program named “scanlite2.exe”.
When the program launches it will initialize the scanner which
may take a minute. After the program launches, the LED light
on your scanner will turn green. This indicates that the scanner
and scanner driver are both working properly. Click Exit to close
the program, then open a new browser to return to the Desktop
Deposit service to scan.
Resume scan after
interruption
If the program does not launch and you receive an error such
as “Is the BUIC on and connected?” the scanner was not found.
Click OK to close the error window. Then verify the scanner is
properly connected to a power supply and USB port. The power
switch for the TS215 should be on. If connected and on, the LED
light on the scanner should be on and red. If the light is still not
on, or you continue to get an error, try to plug the USB cable into
another USB port. You will need to wait until the new hardware
is found before launching the application again.
If you are scanning a deposit with multiple checks and the scan
is interrupted for any reason, close out of the browser and sign
back on to the Desktop Deposit service. Go to the Scanned/
Not Submitted Deposits page — the deposit you were creating
should be saved. Select the deposit and click Scan More Items
to continue. During the review process, ensure all checks are
included and have only been scanned once.
If none of these troubleshooting tips resolves your issue, please contact Online
Customer Service at 1-888-245-8454.
How can we help?
1-888-245-8454
Call us if you have questions about the Desktop Deposit service through
Wells Fargo Business Online. We are available from 5:00 a.m. to 6:00 p.m.
Pacific Time, Monday through Friday.
wellsfargo.com/biz/dtd
Visit us online for more information and to access the full Desktop Deposit
User Guide.
1 Deposits made before 8:00 p.m. local time on a business day will be posted
to your account the same business day. Deposits made after 8:00 p.m. or on
a non-business day will be posted to your account on the following business
day. Business days are Monday through Friday, except for banking holidays. All
deposits are subject to bank verification and may not be available for immediate
withdrawal. Local time is determined by the location Wells Fargo has on record
for your account. If you have multiple accounts set up in different locations, the
deposit cut-off time for each account may be different.
© 2011–2013 Wells Fargo Bank, N.A. All rights reserved. Member FDIC. BIS2076 (10/13)