Factory printer service manual

Transcription

Fo r HP Intern a l Use O nly
©C opyright Hewlett-Packard
Comp any 2 0 0 6
This document contains
proprietary information that is
protected by copyright. All
rights are reserved. N o p art of
this document may be
photocopied, reproduced, or
translated to another langua ge
without the prior written
consent of Hewlett-Packard
Comp any.
First Edition, M arch 2 0 0 6
Warranty
The information contained in
this document is subject to
change without notice.
H e w lett-Pack a r d m a kes
n o w a rr a nt y of a n y k in d
w ith re g a r d to this
m a teri a l, inclu din g , b ut
n ot limite d to, th e im plie d
w a rr a nties of
m erch a nt a bilit y a n d
fitn ess for a p a rticul a r
p ur p ose.
Hewlett-Packard shall not be
lia ble for errors contained
herein or for incidental or
consequential d ama ges in
connection with the furnishing,
performance, or use of this
material.
W AR N I N G
The procedures described in
this manual are to be
performed by HP-qualified
service personnel only.
Electrica l Sh oc k H a z a r d
Serious shock ha zard le a ding
to de ath or injury may result if
you do not take the following
precautions:
- Ensure that the ac power
outlet (mains) has a protective
e arth (ground) terminal.
- Disconnect the Printer from the
power source prior to
performing any maintenance.
- Prevent water or any other
liquids from running onto
electrical components or
circuits, or through openings in
the enclosure.
Electrosta tic Disch a rg e
Refer to the beginning of
Chapter 4of this manual, for
precautions you should take to
prevent d ama ge to the Printer
circuits from electrostatic
discharge.
Sa fet y Sy m b ols
G eneral definitions of safety
symbols are given immediately
after the table of contents.
C ontent M ana gement Dep artment,
Barcelona Division,
Hewlett-Packard Esp anola, S. A .
Avd a. G ra ells, 50 1
0 8 1 9 0 Sant Cug at del Valles
Sp ain
W AR N I N G
The W arning symbol calls
attention to a procedure,
practice, or the like, which, if
not correctly performed or
a dhered to, could result in
personal injury. Do not
proceed beyond a W arning
symbol until the indicated
conditions are fully understood
and met.
CA UTI O N
The C aution symbol calls
attention to an operating
procedure, practice, or the like,
which, if not correctly
performed or a dhered to, could
result in d ama ge to or
destruction of p art or all of the
product. Do not proceed
beyond a C aution symbol until
the indicated conditions are
fully understood and met.
Usin g this M a n u a l
Purp ose
This Service M anual contains information necessary to test, calibrate and
service:
HP Designjet 1 0ps Printer (Model C 779 0 A)
HP Designjet 2 0ps Printer (Model C 779 0B)
HP Designjet 3 0 Printer (Model C 7 79 0D)
HP Designjet 3 0n Printer (Model C 7 79 0E)
HP Designjet 50ps Printer (Model C 7790 C)
HP Designjet 70 Printer (Model Q 6655 A)
HP Designjet 9 0 Printer (Model Q 6656 A)
HP Designjet 9 0r Printer (Model Q 6656B)
HP Designjet 1 0 0 Printer (Model C 7 796 A)
HP Designjet 1 0 0 + Printer (Model C 7796 C)
HP Designjet 1 1 0 Printer (Model C 7 796B)
HP designjet 1 1 0 + Printer (Model C 7 796D)
HP Designjet 1 1 0 +nr Printer (Model C 7796E)
HP designjet 1 2 0 Printer (Model C 779 1 A)
HP Designjet 1 2 0nr Printer (Model C 779 1B)
HP Designjet 1 3 0 Printer (Model C 779 1 C)
HP Designjet 1 3 0nr Printer (Model C 779 1D)
For information a bout using these printers, refer to the corresponding User
and Q uick Reference G uides.
Re a d ership
The procedures described in this Service M anual are to be performed by HP
C ertified service personnel only.
Pa rt N u m b ers
Part N umbers for Printer options, accessories and service p arts are located
in Cha pter 7.
Co nventio ns
A small arrow is used to indicate other p arts of the Service M anual where
you can find information related to the topic you are consulting.
2
HP Designjet Entry-level Printers Service M anual
Ta ble of C ontents
Ta ble of Co ntents
1
Test Prints 1-1
Syste m Error Co d es 2-1
Syste m M a inten a nce Utility 3-1
Utilities 4 -1
Ca lib r atio ns 5-1
P a rts a n d Di a g r a ms 6 -1
Re m o v a l a n d Inst a ll atio n 7-1
M a inten a nce 8-1
3
Ta ble of C ontents
4
Test Prints
1
1
Usa ge Report Pa ge 1-2
Information Pa ge 1-3
N VM Contents Pa ge 1-5
1-1
Test Prints
Us a g e Re p ort Pa g e
The Usa ge Report Pa ge contains the following information:
Printer Model N ame.
Printer Model N umber.
Printer Serial N umber.
D ate of last print job received.
Total ink consumed.
D ate of first print job received.
N umber of p a ges printer (media size / media type / print quality setting).
To print the Usa ge Report Pa ge, hold the power button down and press the
resume button o nce.
Press Resu m e
b utto n o nce
H old Po w er Butto n
Sa m ple of th e
Usa g e Re p ort Pa g e
1-2
Test Prints
Infor m a tio n Pa g e
The Information Pa ge contains the following information:
Printer Identific ation.
Printer Status.
Printer Usa ge.
Ink Consuma ble Identific ation.
Ink Consuma bles Status.
Ink Consuma bles Usa ge.
N etwork C ard Information.
To print the Information Pa ge, hold the power button down and press the
resume button 4 tim es.
Press Resu m e
b utto n 4 tim es
Sa m ple of th e
(p a g e 1 of 3)
1-3
Test Prints
Sa m ple of th e
(p a g e 2 of 3)
Sa m p le of th e
Info r m a tio n Pa g e
(p a g e 3 of 3)
1-4
Test Prints
N V M Co ntents Pa g e
The N VM Contents Pa ge contains the following information:
EER O M values dump containing all the values stored in the EER O M
(C alibration, etc.)
Printhe a ds Acumen dump
C artridges Acumen dump.
To print the N VM Contents Pa ge, hold the power button down and press the
cancel button o nce and the resume button t w ice.
Press Resu m e
b utto n o nce
Press Resu m e
b utto n t w ice
Sa m ple of th e
(p a g e 1 of 3)
1-5
Test Prints
Sa m ple of th e
(p a g e 2 of 3)
Sa m ple of th e
(p a g e 3 of 3)
1-6
Syste m Error Co d es
2
1
2
System Error Codes 2-4
W arnings 2-1 1
Startup track mode 2-1 9
Emergency Firmware Upgra de 2-26
System Error Codes - Explanation 2-27
2-1
System Error C odes
Intro d uctio n
The following p a ges contain a list of system error codes and their respective
descriptions and recommended corrective actions. O nly try one
recommended action at a time and check if the error code has disa ppe ared.
Since the front p anel can only display gra phics, the error code needs to be
determined by counting the b ars on the front p anel (as shown below).
Failing Subsystem
Recovery
Action
1 unit
2 units
flashing
7
9
First 2 digits of
the error code
0
4
Seco n d 2 digits
of the error code
Refer to Pa g e 2-27 fo r a n e x pl a n a tio n o n th e co nstructio n of
th e Error Co d es a n d W a rnin gs.
2-2
System Error C odes
Errors a n d W a rnin gs
Error Co d es will normally be displayed directly on the front p anel (but can
also be seen on the Information Pa ge) and will require some kind of
intervention to resolve the problem. W a rnin gs will n ot be displayed on the
front p anel, but will inste a d only a ppe ar on the Information Pa ge, therefore
allowing the user to continue operating the printer without the need of an
intervention.
Syste m Errors
W a rnin gs
Yo u ca n a lso o bt a in re p ort of th e Syste m Error a n d W a rnin gs
thro u g h th e Desig nJet Syste m M a inte n a nce To ol.
2-3
System Error C odes
Syste m Error Co d es
Syste m Error:
0 1:1 0
Pro ble m
Descriptio n:
Electronics Module failure.
Co rrective Actio n: Replace the Electronics Module Pa ge 7-1 8.
Syste m Error:
0 1:1 2
Pro ble m
Descriptio n:
Electronics Module failed during the firmware upgra de O R the Electronics
Module failed during initialization.
Co rrective Actio n: Try the following:
If the Electronics Module failed during initialization, you must perform the
Electronics Test to determine the cause of the failure.
If the Electronics Module failed during the firmware upgra de, first perform
an emergency firmware upgra de (Pa ge 2-26).
If an emergency firmware upgra de is N OT possible or it didn’t work,
replace the Electronics Module Pa ge 7-1 8.
Syste m Error:
02:1 0
Pro ble m
Descriptio n:
C arria ge failure.
Co rrective Actio n: Replace the C arria ge Assembly Pa ge 7-35.
Syste m Error:
0 4:1 3
Pro ble m
Descriptio n:
G eneric Firmware Error ( N etwork C ard).
Co rrective Actio n: Unplug the power ca ble from the printer and wait a few seconds. Plug in the
power ca ble a g ain and check if the Error Code has disa ppe ared. If the error
code continues, refer to the Jetdirect C ard Service M anual and Service
N otes.
Syste m Error:
0 8:1 1
Pro ble m
Descriptio n:
Front Panel cannot be detected.
Co rrective Actio n: Reconnect the Front Panel.
2-4
System Error C odes
Syste m Error:
1 1:1 0
Pro ble m
Descriptio n:
Trailing C a ble Failure.
Replace the C arria ge Assembly Pa ge 7-35.
If the Error Code continues, replace the Electronics Module Pa ge 7-1 8.
O nly re pl ace o n e co m p o n ent a t a tim e a n d ch ec k if th e error
h as g o n e b efo re re pl acin g a n oth er co m p o n e nt. Usin g this
p roce d ure y o u w ill b e a ble to d eter min e e x actly w hich
co m p o n e nt f a ile d.
Syste m Error:
1 1:1 1
Pro ble m
Descriptio n:
Trailing C a ble is b a dly connected.
Reconnect the Trailing C a ble correctly to the Electronics Module.
If the Error Code continues, replace the C arria ge Assembly Pa ge 7-35.
Syste m Error:
2 1:1 0
Pro ble m
Descriptio n:
Service Station failure.
Co rrective Actio n: Replace the Service Station Assembly Pa ge 7-24.
Syste m Error:
22:1 0
Pro ble m
Descriptio n:
Ink Supply Station failure.
Co rrective Actio n: Replace the Ink Supply Station Pa ge 7-1 4.
Syste m Error:
35: 0 1
Pro ble m
Descriptio n:
N o Cle anout Assembly detected while loa ding media.
Remove the Cle anout Assembly and install it a g ain correctly.
Replace the Cle anout Interconnect PC A .
If the Error Code continues, replace the Cle anout Assembly.
2-5
System Error C odes
Syste m Error:
37: 0 1
Pro ble m
Descriptio n:
Automatic roll motor shutdown.
If this error code was caused by a p a per jam, unplug the power ca ble
from the printer and cle ar the blocka ge. Plug in the power ca ble a g ain
and check if the Error Code has disa ppe ared.
If there is no p a per jam or if recovering the p a per jam does not resolve
the problem, then replace the Automatic Roll System (the error could be
caused by anything that stalls the motor).
Syste m Error:
37:1 0
Pro ble m
Descriptio n:
Automatic roll home position error.
Co rrective Actio n: Replace the Automatic Roll System (the error could be caused by anything
that c auses the home position not to be detected or not to be the correct one
- electrical sensors, internal mechanic al problems, etc.).
Syste m Error:
42:1 0
Pro ble m
Descriptio n:
C arria ge Motor failure (short-circuit).
Co rrective Actio n: Replace the C arria ge Motor Assembly Pa ge 7-29.
2-6
System Error C odes
Syste m Error:
56:1 0
Pro ble m
Descriptio n:
Error during the calibration of the motor encoder system or a problem
finding the zero position on the Encoder Disc.
Replace the Pa per-Axis Motor Drive Assembly Pa ge 7-75.
Replace the Encoder Disc.
M a ke sure y o u reca lib r a te th e Pa p er- A x is a fter re pl acin g th e
Pa p er- A x is M otor Drive Asse m bly or th e Enco d er Disc.
Syste m Error:
56:1 3
Pro ble m
Descriptio n:
Error during the calibration of the Line-feed Motor / Encoder system.
Co rrective Actio n: Unplug the power ca ble from the printer and wait a few seconds. Plug in the
power ca ble a g ain and check if the Error Code has disa ppe ared.
Syste m Error:
6 1: 05
Pro ble m
Descriptio n:
Firmware Upgra de or Color C alibration was rejected because the file was
sent in the wrong format.
Co rrective Actio n: Upgra de the RIP software or the Designjet System M aintenance Tool.
Syste m Error:
62: 0 4, 63: 0 4, 6 4:0 4 and 65: 0 4
Pro ble m
Descriptio n:
I / O module error (62 = p arallel; 63 = N etwork; 6 4 = USB).
Unplug the power ca ble from the printer and wait a few seconds. Plug in
the power ca ble a g ain and check if the Error Code has disa ppe ared.
If the Error Code re a ppe ars, upgra de the firmware.
Syste m Error:
7 1: 03
Pro ble m
Descriptio n:
G eneric Firmware Error ( O ut of memory).
If the Error Code re a ppe ars, check for a new Firmware rele ase.
2-7
System Error C odes
Syste m Error:
7 1:1 4
Pro ble m
Descriptio n:
Memory M ana gement Error ( O ut of memory during firmware upgra de).
If the Error Code re a ppe ars, perform an emergency firmware upgra de
Pa ge 26 .
Syste m Error:
72: 0 4
Pro ble m
Descriptio n:
G eneric Firmware Error (e x p ecte d).
If possible, request the user to provide the following information which
can be found on the infor m a tio n p a g e:
– Firmware Rele ase.
– Filename.
– Line.
Syste m Error:
74:1 2
Pro ble m
Descriptio n:
Firmware Upgra de Error (Memory size check failed during firmware upgra de).
Perform the automatic troubleshooting procedure (requires a special
firmware upgra de file that must be provided by the manufacturing division).
Syste m Error:
79: 0 4
Pro ble m
Descriptio n:
G eneric Firmware Error (u ne x p ecte d).
– Filename.
– Line.
2-8
System Error C odes
Syste m Error:
8 1: 0 1
Pro ble m
Descriptio n:
Pa per-A xis shutdown - usually a p a per-jam caused by a blocka ge of the
Pa per-a xis System.
If this error code was caused by a p a per-jam, unplug the power ca ble
and check if the Error Code has disa ppe ared
If this error code a ppe ared but was N OT caused by a p a per jam,
replace the Pa per-A xis Motor Drive Assembly Pa ge 7-75.
Syste m Error:
8 1:1 2
Pro ble m
Descriptio n:
Media Advance error.
Co rrective Actio n: This error usually a ppe ars during the p a per-a dvance calibration - Retry the
p a per-a dvance calibration.
Syste m Error:
83:1 0
Pro ble m
Descriptio n:
Sheet feeding failure.
Replace the O ut- O f-p a per Sensor.
Replace the Electronics Module Pa ge 7-1 8.
Syste m Error:
85:1 0
Pro ble m
Descriptio n:
Pa per-Axis Encoder error.
M ake sure that the Encoder Sensor ca ble is connected correctly.
Replace the Pa per-Axis Motor Drive Assembly Pa ge 7-75.
Replace the Electronics Module Pa ge 7-1 8.
Syste m Error:
86:0 1
Pro ble m
Descriptio n:
Scan-axis shutdown - usually a p a per-jam caused by a blocka ge of the Sc anaxis System.
Check that there are no obstacles in the Scan-Axis which stops the
C arria ge from moving freely.
Too much friction in the Slider Rod, try lubricating the Slider Rod.
The C arria ge is bumping into the Service Station. If the C arria ge is stuck
at the right hand side of the Printer and cannot be moved out to the
center of the Print Platen it is because the Service Station cannot unca p
2-9
System Error C odes
the printhe a ds. In this case replace the Service Station Assembly Pa ge
7-24.
Check that the belt is correctly installed and not d ama ged.
Check that the Turnaround Pulley is correctly installed.
Replace the C arria ge Motor Assembly Pa ge 7-29.
Syste m Error:
86:1 1
Pro ble m
Descriptio n:
Scan-axis shutdown during initialization. Typically, this error occurs when the
printer detects an incorrect length.
Check that the Pa per-A xis Drive Motor Assembly is correctly installed and
that the bushing is correctly locked into position.
Check that the C arria ge moves freely and D O ES N OT bump into the
Service Station.
If the Printhe a ds are not installed, maybe the carria ge cover is not closed
completely.
2-1 0
System Error C odes
W a rnin gs
Syste m Error:
0 1:1 1
Pro ble m
Descriptio n:
The Electronics Module is incorrectly positioned.
Co rrective Actio n: Rese at the Electronics Module by Removing it from the Printer (Pa ge 7-1 8)
and installing it a g ain in the correct position.
Syste m Error:
0 1:1 2
Pro ble m
Descriptio n:
Electronics Module Error.
Co rrective Actio n: The Electronics Module EEPR O M is fla gged as empty and must be upgra ded
with the contents of the C arria ge EEPR O M, but the C arria ge is also fla gged
as empty. The b ackup is not performed. This is the result of an error during
the manufacturing or the rep air process. Therefore the Electronics Module
must be reconfigured.
Syste m Error:
02:1 0
Pro ble m
Descriptio n:
C arria ge failure.
Syste m Error:
270:0 0
Pro ble m
Descriptio n:
Black Color C alibration Failure - Black Color C alibration cancelled.
Cle an the electrical contacts on the bl ac k printhe a d.
If the error code continues, replace the bl ac k printhe a d.
Syste m Error:
27 1: 0 0
Pro ble m
Descriptio n:
Cyan Color C alibration Failure - Cyan Color C alibration cancelled.
Cle an the electrical contacts on the cy a n printhe a d.
If the error code continues, replace the cy a n printhe a d.
2-1 1
System Error C odes
Syste m Error:
272:0 0
Pro ble m
Descriptio n:
M a genta Color C alibration Failure - M a genta Color C alibration cancelled.
Cle an the electrical contacts on the m a g ent a printhe a d.
If the error code continues, replace the m a g ent a printhe a d.
Syste m Error:
273: 0 0
Pro ble m
Descriptio n:
Yellow Color C alibration Failure - Yellow Color C alibration cancelled.
Cle an the electrical contacts on the y ello w printhe a d.
If the error code continues, replace the y ello w printhe a d.
Syste m Error:
274:0 0 ( N ot a pplica ble to HP DesignJet 70, 1 0 0, 1 0 0 +, 1 1 0 +)
Pro ble m
Descriptio n:
Light Cyan Color C alibration Failure - Light C ayan Color C alibration
cancelled.
Cle an the electrical contacts on the lig ht cy a n printhe a d.
If the error code continues, replace the lig ht cy a n printhe a d.
Syste m Error:
275: 0 0 ( N ot a pplica ble to HP DesignJet 70, 1 0 0, 1 0 0 +, 1 1 0 +)
Pro ble m
Descriptio n:
Light M a genta Color C alibration Failure - Light M a genta Color C alibration
cancelled.
Cle an the electrical contacts on the lig ht m a g e nt a printhe a d.
If the error code continues, replace the lig ht m a g e nt a printhe a d.
Syste m Error:
35: 0 1
Pro ble m
Descriptio n:
N o Cle anout Assembly (or Duplexer, if installed) detected while loa ding
media.
Remove the Cle anout Assembly (Pa ge 7-3 1) (or Duplexer, if installed)
and install it a g ain correctly.
Replace the Duplexer Interconnect PC A .
If the Error Code continues, replace the Cle anout Assembly Pa ge 7-3 1.
2-1 2
System Error C odes
Syste m Error:
58:1 0
Pro ble m
Descriptio n:
Problem detected in the color sensor system.
Syste m Error:
6 1: 05
Pro ble m
Descriptio n:
Langua ge interpreting error. This is usually and error produced while
p arsing a file. There is prob a bly an incomp atibility between the driver and
the firmware.
Co rrective Actio n: Upgra de the RIP software or the Designjet System M aintenance Tool.
Syste m Error:
65: 0 1
Pro ble m
Descriptio n:
Communication Failure.
Unplug the power ca ble from the printer and check the ca ble connections
(Parallel, USB and N etwork ca bles). Plug in the power ca ble a g ain and
check if the Error Code has disa ppe ared.
Syste m Error:
66:02:1 ( O nly a pplic a ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
Horizontal clipping. M ay happen when the roll ends in the middle of printing
an ima ge. Could also happen when multi-pick occurs and two sheets are
loa ded together and they do not completely overlap.
Co rrective Actio n: M ake sure the ima ge size is within the selected W IDTH of the sheet.
Syste m Error:
66:02:2 ( O nly a pplic a ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
Vertical clipping. M ay happen when the roll ends in the middle of printing an
ima ge. Could also happen when multi-pick occurs and two sheets are loa ded
together and they do not completely overlap.
Co rrective Actio n: M ake sure the ima ge size is within the selected LE N GTH of the sheet.
Syste m Error:
7 1:1 4
Pro ble m
Descriptio n:
O ut-of-memory while trying to process the firmware upgra de file. Prob a bly this
is a firmware bug, because the firmware should free up enough memory to
perform the firmware upgra de process correctly.
Co rrective Actio n: Perform an emergency firmware upgra de (Pa ge 2-26).
2-1 3
System Error C odes
Syste m Error:
74:1 2
Pro ble m
Descriptio n:
Firmware bug in the firmware upgra de process
Downloa d the special file in order to upd ate the bootlog.
– Printer Serial N umber.
Syste m Error:
8 1: 0 1
Pro ble m
Descriptio n:
Pa per-A xis shutdown - usually a p a per-jam caused by a blocka ge of the
Pa per-a xis System.
If this error code was caused by a p a per-jam, unplug the power ca ble
and check if the Error Code has disa ppe ared
If this error code a ppe ared but was N OT caused by a p a per jam,
replace the Pa per-A xis Motor Drive Assembly Pa ge 7-75.
Syste m Error:
83: 0 1:1 ( O nly a pplica ble to HP DesignJet 3 0, 3 0n, 70, 1 0 0 +, 1 1 0 +, 9 0,
9 0r, 1 2 0, 1 2 0nr, 1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
The p aper is rejected from the Byp ass due to skew.
Co rrective Actio n: W hen manually lo a ding p a per from the front of the p a per, make sure that it
is loa ded straight.
Syste m Error:
83: 0 1:3 ( O nly a pplica ble to HP DesignJet 70 / 1 0 0plus / 1 1 0plus)
Pro ble m
Descriptio n:
The p aper is rejected from the roll due to skew.
Co rrective Actio n: W hen loa ding p a per from the roll, make sure that it is loa ded straight.
Syste m Error:
94: 02:1 ( O nly a pplic a ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 2 0, 1 2 0nr,
1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
User selected Coated Paper and Best mode, but the Color C alibration profile
was obsolete or missing for Coated Paper and the selected print quality setting.
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for Coated
Pa per and the selected print quality setting.
2-1 4
System Error C odes
Syste m Error:
94: 02:2 ( O nly a pplic a ble to HP DesignJet 1 2 0 / 1 2 0nr)
Pro ble m
Descriptio n:
User selected G lossy Paper and Best mode, but the Color C alibration profile
was obsolete or missing for G lossy Paper and the selected print quality setting.
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for G lossy
Syste m Error:
94: 02:3 ( O nly a pplica ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 2 0, 1 2 0nr,
1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
User selected Photo Paper and Best mode, but the Color C alibration profile
was obsolete or missing for Photo Paper and the selected print quality setting.
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for Photo
Syste m Error:
1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
User selected He avy-W eight Co ated Pa per and Best mode, but the Color
C alibration profile was obsolete or missing for He avy-W eight Co ated Pa per
and the selected print quality setting.
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for He avyW eight Coated Pa per and the selected print quality setting.
Syste m Error:
1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
User selected Proofing Semi- G loss Pa per and Best mode, but the Color
C alibration profile was obsolete or missing for Proofing Semi- G loss Pa per
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for Proofing
Semi- G loss Pa per and the selected print quality setting.
Syste m Error:
94: 02:6 ( O nly a pplic a ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
User selected Photo M atte Pa per and Best mode, but the Color C alibration
profile was obsolete or missing for Photo M atte Pa per and the selected print
quality setting.
M atte Pa per and the selected print quality setting.
Syste m Error:
1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
User selected Photo Satin Pa per and Best mode, but the Color C alibration
profile was obsolete or missing for Photo Satin Pa per and the selected print
2-1 5
System Error C odes
quality setting.
Satin Pa per and the selected print quality setting.
Syste m Error:
1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
User selected Co ated Pa per and M ax dpi, but the Color C alibration profile
was obsolete or missing for Co ated Pa per and the selected print quality
setting.
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for Coated
Syste m Error:
94: 02:9 ( O nly a pplic a ble to HP DesignJet 1 2 0 / 1 2 0nr)
Pro ble m
Descriptio n:
User selected G lossy Pa per and High Resolution mode, but the Color
C alibration profile was obsolete or missing for G lossy Pa per and the
selected print quality setting.
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for G lossy
Syste m Error:
94 1:02:1 ( O nly a pplica ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 2 0, 1 2 0nr,
1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
User selected Photo Pa per and M a x dpi, but the Color C alibration profile
was obsolete or missing for Photo Pa per and the selected print quality
setting.
Syste m Error:
1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
User selected He avy-W eight Co ated Pa per and M ax dpi, but the Color
C alibration profile was obsolete or missing for He avy-W eight Co ated Pa per
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for He avyW eight Coated Pa per and the selected print quality setting.
Syste m Error:
1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
User selected Proofing Semi- G loss Pa per and M ax dpi mode, but the Color
C alibration profile was obsolete or missing for Proofing Semi- G loss Pa per
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for Proofing
2-1 6
System Error C odes
Semi- G loss Pa per and the selected print quality setting.
Syste m Error:
94 1:02:4 ( O nly a pplica ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
User selected Photo M atte Pa per and M ax dpi mode, but the Color
C alibration profile was obsolete or missing for Photo M atte Pa per and the
M atte Pa per and the selected print quality setting.
Syste m Error:
94 1:02:5 ( O nly a pplica ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 3 0, 1 3 0nr)
Pro ble m
Descriptio n:
User selected Photo Satin Pa per and M a x dpi mode, but the Color
C alibration profile was obsolete or missing for Photo Satin Pa per and the
Satin Pa per and the selected print quality setting.
Syste m Error:
94: 0 4
Pro ble m
Descriptio n:
Firmware Error (during color calibration).
Syste m Error:
94: 0 8
Pro ble m
Descriptio n:
Color C alibration W arning - Color C alibration not cancelled but Color
C alibration values are likely to be incorrect.
Co rrective Actio n: Try the Color C alibration a g ain, but this time using a different type of media
(prefera bly HP media).
Syste m Error:
94:1 0
Pro ble m
Descriptio n:
Color C alibration Failure - Color C alibration cancelled.
the power ca ble a g ain and try the Color C alibration a g ain.
If this error code a ppe ars a g ain, check the Color C alibration print:
– If the Color C alibration was printed correctly without any print defects,
then check that the media is moving freely (b ackwards and forwards)
while the printer is scanning it.
– If the Color C alibration was printed incorrectly, with some print defects,
2-1 7
System Error C odes
replace the faulty Printhe a d of the color where the defects were
notice a ble.
Syste m Error:
95: 0 0
Pro ble m
Descriptio n:
Printhe a d Alignment Failure - Printhe a d Alignment cancelled.
Cle an the printhe a d indicated by the printer.
If the error code continues, replace the faulty printhe a d.
Syste m Error:
95: 02
Pro ble m
Descriptio n:
Printhe a d Alignment Failure - Printhe a d Alignment cancelled.
the power ca ble a g ain and try the Printhe a d Alignment a g ain.
If this error code a ppe ars a g ain, check the Printhe a d Alignment print:
– If the Printhe a d Alignment was printed correctly without any print
defects, then check that the media is moving freely (b ackwards and
forwards) while the printer is sc anning it.
– If the Printhe a d Alignment was printed incorrectly, with some print
defects, replace the faulty Printhe a d of the color where the defects were
notice a ble.
Syste m Error:
95: 0 4
Pro ble m
Descriptio n:
Firmware Error (during Printhe a d Alignment).
Co rrective Actio n: Upgra de the printer to the latest firmware rele ase.
2-1 8
System Error C odes
Sta rtu p tr ac k m o d e
Intro d uctio n
The startup track mode is designed to ena ble you to identify a failing
subsystems while the printer is initializing. Startup track mode provides a
specific indication of which p articular subsystem is failing. This mode is not
intended for use by end-users.
Initi a lizin g th e p rinter in St a rtu p tr ac k m o d e
To initialize the printer in Startup track mode:
1
Hold the ’ Continue’ button while connecting the printer to the power supply.
2
During the initialization of the printer, the front p anel will display a range of
code numbers in the form of squares, these code numbers a dded together
represent the various subsystems a bout to be initialized.
3
O nce the printer comes to initializing the failing subsystem, the front p anel
will hang, and all that will be displayed is the failing subsystem.
Interp retin g th e n u m b ere d co d e syste m
W hile the printer is initializing, the front p anel will display a sequence of
squares in the last two columns. Each position in the last two columns
represents a number, all the numbers represented are shown below. To find
the failing subsystem, a dd the numbers together that have a square and refer
to the list of numbers with their associated subsystems on p a ge 2 0.
In the example below the printer is initializing and the front p anel has
stopped and is displaying squares in positions 1 6, 32, 6 4 and 4. Add these
four values together and you get 1 1 6, refer to the list on p a ge 2 0, and we
can see the failing subsystem is the Trailing C a ble.
If the display re aches 1 9 1, you will need to turn O n the printer from the
power button. If all the subsystems p ass the initialization, the printer will
initialize normally and go to the re a dy status.
2-1 9
System Error C odes
Su bsyste m Co d e Descriptio n
This is the list of the subsystems and their associated Startup Track N umbers.
M any of the descriptions of the Subsystems will not be immediately obvious,
when this is the c ase contact the lfp help desk and they c an assist you
St a rtu p tr ac k n u m b er: Associ a te d Su bsyste m
Startup Track 0 0 4: C alling EiffelM ain
Startup Track 0 05: Initializing Classes
Startup Track 0 0 6: Initializing SM
Startup Track 0 07: Initializing M emory
Startup Track 0 0 8: Initializing M emoryVolatile
Startup Track 0 0 9: Initializing M emoryEndian
Startup Track 0 1 0: Initializing MemoryVolatileEndian
Startup Track 0 1 1: Initializing Imp ala
Startup Track 0 1 2: Initializing ColdFire
Startup Track 0 1 3: Initializing Imp alaInterruptController
Startup Track 0 1 4: Initializing MechProcTaskHiIntA
Startup Track 0 1 5: Initializing IsardInterruptA
Startup Track 0 1 6: Initializing W atchdog
Startup Track 0 1 7: Initializing Chronometer
Startup Track 0 1 8: Initializing EddTimer
Startup Track 0 1 9: Initializing IsardInterruptB
Startup Track 02 0: Initializing PciSlot2Interrupt
Startup Track 02 1: Initializing PciSlot3Interrupt
Startup Track 022: Initializing PciSlot4Interrupt
Startup Track 023: Initializing PciSlot5Interrupt
Startup Track 024: Initializing M a gentaFireLow
Startup Track 025: Initializing Bongo G pio
Startup Track 026: Initializing SecondTraySensor
Startup Track 027: Initializing Cle anoutSensor
Startup Track 028: Initializing Re arPathPa perSensor
Startup Track 029: Initializing Black C artridgeSensor
Startup Track 03 0: Initializing CyanC artridgeSensor
Startup Track 03 1: Initializing M a genta C artridgeSensor
Startup Track 032: Initializing Yellow C artridgeSensor
Startup Track 033: Initializing
LightM a genta C artridgeSensor
Startup Track 034: Initializing LightCyanC artridgeSensor
Startup Track 035: Initializing SynergyReset
Startup Track 036: Initializing FrontPanelReset
Startup Track 037: Initializing PowerFan
Startup Track 038: Initializing FrontPanelInterrupt
Startup Track 039: Initializing Cover W indowSensor
Startup Track 0 4 0: Initializing nUSB_E N ABLE
Startup Track 0 4 1: Initializing USB_C O N N ECT
2-2 0
System Error C odes
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
0 42: Initializing Trailing C a ble3Sensor
0 43: Initializing Trailing C a ble1 2Sensor
0 4 4: Initializing Printhe a dSensor
0 45: Initializing BongoBrake
0 46: Initializing Dma
0 47: Initializing BongoEncoder
0 48: Initializing ServiceStationEncoder
0 49: Initializing SSPwm
0 50: Initializing Pa perPwm
0 5 1: Initializing RampPwm
0 52: Initializing C arria gePwmForward
0 53: Initializing C arria gePwmReverse
0 54: Initializing BomboPwm
0 55: Initializing EddPwm
0 56: Initializing Imp ala C arria gePosition
0 57: Initializing I2c0
0 6 0: Initializing I2c3
0 6 1: Initializing D arwin
0 62: Initializing Pci Ctrl
0 63: Initializing PciDma
0 6 4: Initializing MBandToPixel
0 65: Initializing PixelD ata
0 66: Initializing Black CSD ata
0 67: Initializing CyanCSD ata
0 68: Initializing M a genta CSD ata
0 69: Initializing Yellow CSD ata
070: Initializing LightCyanCSD ata
07 1: Initializing LightM a genta CSD ata
072: Initializing BlackPrintHe a d
073: Initializing CyanPrintHe a d
074: Initializing M a gentaPrintHe a d
075: Initializing YellowPrintHe a d
076: Initializing LightCyanPrintHe a d
077: Initializing LightM a gentaPrintHe a d
078: Initializing BlockBlack
079: Initializing Block Color
0 8 0: Initializing ContoneToRaster
0 8 1: Initializing Enhancer
0 82: Initializing RasterToMb and
0 83: Initializing M echProc A
0 8 4: Initializing MemoryUncached
0 85: Initializing Isard
2-2 1
System Error C odes
Startup Track 0 86: Initializing IsardInterruptController
Startup Track 0 87: Initializing Pa perInterrupt
Startup Track 0 88: Initializing IsardPMTimer
Startup Track 0 89: Initializing IsardKFort
Startup Track 0 9 0: Initializing Isard C arria gePosition
Startup Track 0 9 1: Initializing IsardPa perPosition
Startup Track 0 92: Initializing M ediaPosition
Startup Track 0 93: Initializing Pa perEncoderPosition
Startup Track 0 94: Initializing IsardMotorShortcut
Startup Track 0 95: Initializing Erid ani
Startup Track 0 96: Initializing Edd O n
Startup Track 0 97: Initializing ServiceStationLed
Startup Track 0 98: Initializing FetRegulator
Startup Track 0 99: Initializing Edd O ut
Startup Track 1 0 0: Initializing DuplexerConversor
Startup Track 1 0 1: Initializing Erid ani ConversorAuto
Startup Track 1 02: Initializing Erid ani ConversorAB
Startup Track 1 03: Initializing Erid ani ConversorAnA
Startup Track 1 0 4: Initializing Erid ani ConversorBnB
Startup Track 1 05: Initializing Pa perDriver
Startup Track 1 0 6: Initializing ServiceStationDriver
Startup Track 1 07: Initializing RampDriver
Startup Track 1 0 8: Initializing DuplexerSensor
Startup Track 1 0 9: Initializing Pa perMotorHw
Startup Track 1 1 0: Initializing C arria geMotorHw
Startup Track 1 1 1: Initializing ServiceStationMotorHw
Startup Track 1 1 2: Initializing BongoEncoder W indow Hw
Startup Track 1 1 3: Initializing BongoMotorHw
Startup Track 1 1 4: Initializing RampMotorHw
Startup Track 1 1 5: Initializing FrontPanelHw
Startup Track 1 1 6: Initializing Trailing C a ble
Startup Track 1 1 7: Initializing C arria geBoardH w
Startup Track 1 1 8: Initializing SynergyA
Startup Track 1 1 9: Initializing VPPA
Startup Track 1 2 0: Initializing VPPB
Startup Track 1 2 1: Initializing SynergyInternalRegulatorA
Startup Track 1 22: Initializing Led1Volta ge
Startup Track 1 23: Initializing Ende avourA
Startup Track 1 24: Initializing Ende avourAcumenA
Startup Track 1 25: Initializing CLC_Channel0
Startup Track 1 28: Initializing Ende avourVRefConversor
Startup Track 1 29: Initializing
CLC_ChannelDA C C onversor
2-2 2
System Error C odes
Startup Track 1 3 0: Initializing IS_Channel3 Conversor_A
Startup Track 1 3 1: Initializing CLC_Channel0 Conversor
Startup Track 1 32: Initializing CLC_Channel1 Conversor
Startup Track 1 35: Initializing Black5V
Startup Track 1 36: Initializing Yellow 5V
Startup Track 1 37: Initializing M a genta 5V
Startup Track 1 38: Initializing Cyan5V
Startup Track 1 39: Initializing Black1 2V
Startup Track 1 4 0: Initializing Yellow 1 2V
Startup Track 1 4 1: Initializing M a genta 1 2V
Startup Track 1 42: Initializing Cyan1 2V
Startup Track 1 43: Initializing VPen_Current_Sense_A
Startup Track 1 4 4: Initializing VPen_ O V_Latch_A
Startup Track 1 45: Initializing VPen_ O V_Cle ar_Latch_A
Startup Track 1 46: Initializing VPen_UV_Latch_A
Startup Track 1 47: Initializing VPen_UV_Cle ar_Latch_A
Startup Track 1 48: Initializing VPen_ O V_Present_A
Startup Track 1 49: Initializing VPen_UV_Present_A
Startup Track 1 50: Initializing Ende avourB
Startup Track 1 5 1: Initializing Ende avourAcumenB
Startup Track 1 52: Initializing IS_Channel3 Conversor_B
Startup Track 1 54: Initializing LightM a genta 5V
Startup Track 1 55: Initializing LightCyan5V
Startup Track 1 56: Initializing LightM a genta 1 2V
Startup Track 1 57: Initializing LightCyan1 2V
Startup Track 1 58: Initializing VPen_Current_Sense_B
Startup Track 1 59: Initializing VPen_ O V_Latch_B
Startup Track 1 6 0: Initializing VPen_ O V_Cle ar_Latch_B
Startup Track 1 6 1: Initializing VPen_UV_Latch_B
Startup Track 1 62: Initializing VPen_UV_Cle ar_Latch_B
Startup Track 1 63: Initializing VPen_ O V_Present_B
Startup Track 1 6 4: Initializing VPen_UV_Present_B
Startup Track 1 65: Initializing Eerom
Startup Track 1 66: Initializing EeromC arria ge
Startup Track 1 67: Initializing Printhe a d Control
Startup Track 1 68: Initializing BlackPrinthe a d Acumen
Startup Track 1 69: Initializing CyanPrinthe a d Acumen
Startup Track 1 70: Initializing M a gentaPrinthe a d Acumen
Startup Track 1 7 1: Initializing YellowPrinthe a d Acumen
Startup Track 1 72: Initializing LightCyanPrinthe a d Acumen
LightM a gentaPrinthe a d Acumen
2-2 3
System Error C odes
Startup Track 1 74: Initializing Black C artridge Acumen
Startup Track 1 75: Initializing CyanC artridge Acumen
Startup Track 1 76: Initializing M a genta C artridge Acumen
Startup Track 1 77: Initializing Yellow C artridge Acumen
Startup Track 1 78: Initializing LightCyanC artridge Acumen
LightM a genta C artridge Acumen
Startup Track 1 8 0: Initializing ColorSensor
Startup Track 1 8 1: Initializing ColorSensorLed1
Startup Track 1 82: Initializing ColorSensorLed2
Startup Track 1 83: Initializing ColorSensorLed3
Startup Track 1 8 4: Initializing ColorSensorConversorA
Startup Track 1 85: Initializing ColorSensorConversorB
Startup Track 1 86: Initializing ColorSensorConversorC
Startup Track 1 87: Initializing V5_V1 2_ISDetection
Startup Track 1 88: Initializing VPP_ISDetection
Startup Track 1 89: Initializing InterruptController
Startup Track 1 9 0: SM Initialized
Startup Track 1 9 1: Back from EiffelM ain!!!
PRESS P O W ER BUTTO N HERE!!
Startup Track 1 92: Initializing VPPA
Startup Track 1 93: Initializing VPPB
Startup Track 1 94: Initializing SynergyInternalRegulatorA
Startup Track 1 96: Initializing Ende avourAcumenA
Startup Track 2 0 0: Initializing Ende avourVRefConversor
Startup Track 2 0 1: Initializing
CLC_ChannelDA C C onversor
Startup Track 2 02: Initializing IS_Channel3 Conversor_A
Startup Track 2 0 4: Initializing CLC_Channel1 Conversor
Startup Track 2 0 6: Initializing Led2Volta ge
Startup Track 2 07: Initializing Black5V
Startup Track 2 0 8: Initializing Yellow 5V
Startup Track 2 0 9: Initializing M a genta 5V
Startup Track 2 1 0: Initializing Cyan5V
Startup Track 2 1 1: Initializing Black1 2V
Startup Track 2 1 2: Initializing Yellow 1 2V
Startup Track 2 1 3: Initializing M a genta 1 2V
Startup Track 2 1 4: Initializing Cyan1 2V
Startup Track 2 1 5: Initializing VPen_Current_Sense_A
2-2 4
System Error C odes
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Startup
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
Track
2 1 6: Initializing VPen_ O V_Latch_A
2 1 7: Initializing VPen_ O V_Cle ar_Latch_A
2 1 8: Initializing VPen_UV_Latch_A
2 1 9: Initializing VPen_UV_Cle ar_Latch_A
22 0: Initializing VPen_ O V_Present_A
22 1: Initializing VPen_UV_Present_A
222: Initializing Ende avourAcumenB
223: Initializing IS_Channel3 Conversor_B
224: Initializing Led3Volta ge
225: Initializing LightM a genta 5V
226: Initializing LightCyan5V
227: Initializing LightM a genta 1 2V
228: Initializing LightCyan1 2V
229: Initializing VPen_Current_Sense_B
23 0: Initializing VPen_ O V_Latch_B
23 1: Initializing VPen_ O V_Cle ar_Latch_B
232: Initializing VPen_UV_Latch_B
233: Initializing VPen_UV_Cle ar_Latch_B
234: Initializing VPen_ O V_Present_B
235: Initializing VPen_UV_Present_B
2-2 5
System Error C odes
Em erg ency Fir m w a re U p g r a d e
1
Unplug the power cord from the printer and wait a few seconds.
2 Press and hold the C ancel (red) button while plugging in the power cord.
3 The printer will initialize in emergency mode (the front p anel will display just
the arrow icon).
4
Connect the printer to the computer with a p arallel ca ble.
5 Send the firmware file through the p arallel port from the D O S command
prompt. Type: co p y / b fir m w a re_file lpt1: and then press E N TER.
1
2
3
4
1 010101 01
1 010101 01
101010 101
101010 101
10101010101010101010101
5
2-2 6
System Error C odes
Syste m Error Co d es - E x pl a n a tio n
System Error Codes explain which component / system is failing and what
action should be taken to resolve the problem.
Syste m Error Co d es are displayed directly on the front p anel (but can
also be seen on the Information Pa ge) and have been defined in the format
X X .YZ.
W a rnin gs will n ot be displayed on the front p anel, but will inste a d only
a ppe ar on the Information Pa ge and have been defined in the format
X X n.YZ . m.
X X : Service Part (2 digits).
n: Service Part Index (if more than one used in the product) - O ptional.
– e.g. Identify the Ink Supply (color and number).
Y: W ho should perform the action (1 digit) - (User or Service Engineer).
Z: Action to perform (1 digit).
m: a dditional actions / information to consider (1 digit) - O ptional.
– e.g. N on-authorized ink was detected, PM was triggered or Printhe a d
in / out of W arranty.
The following table explains the X X part of the System Error Code or W arning:
Items in re d are
not a pplic a ble
to the printers.
Co d e
Co m p o n e nt / Syste m
01
02
03
04
05
06
07
08
11
12
17
21
22
23
24
25
26n
26n
31
32
33
M ain PC A / Electronics Module
C arria ge / C arria ge PC A
Power Supply Unit
N etwork C ard
Formatter
H ard Disk Drive
Interconnect PC A
Front Panel
Trailing C a ble
C arria ge Flex Circuit
Interconnect C a ble
Service Station
Ink Supply Station
Pressure System (APS)
Ink Delivery Tubes
Spittoon
Ink C artridge (color n)
Printhe a d (color n)
Cutter
Take-up Reel
Sheet Feeder
2-2 7
System Error C odes
2-2 8
Co d e
Co m p o n e nt / Syste m
34
35
36
37
38
41
42
43
44
51
52
53
54
55
56
57
58
59
61
62
63
64
65
66
71
72
73
74
79
81
82
83
84
85
86
87
91
92
93
94
95
96
Dryer / Blower
Cle anout Assembly
Duplexer
ARSS / Rollfeed
O utput Tray
Pa per-Axis Motor
Scan-Axis Motor
Vacuum Fan
A erosol fan
W indow Sensor
Drop Detector
Media Sensor
Pinch-Arm Sensor
Line Sensor
Drive Roller Encoder Sensor
Ink Le ak Detector
Color Sensor
Media Type Sensor
Langua ge Interpreting
Input / O utput through Parallel Port
Input / O utput through N etwork C ard
Input / O utput through USB Port
Input / O utput (not know what port)
Print Job C onfiguration
M emory M ana gement
G eneric Firmware
Motor Control Functions
Firmware Upgra de
Firmware Crash
Media Advance
Media Cut
Single-Sheet Feeding
Roll Feeding
Media-Axis Encoder Re a ding
C arria ge Movement
Scan-A xis Encoder Re a ding
Printhe a d Firing
Servicing
Ink Pumping
Color C alibration
Printhe a d Alignment
Ima ge Q uality Troubleshooting
System Error C odes
The following table explains the YZ part of the System Error Code or W arning:
Co d e
Recover y Actio n
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
Replace
Rese at / Reconnect / Cle an / Adjust (manually)
C alibrate / Adjust (using Automatic Process)
Power O FF
Upgra de System Firmware
Upgra de Driver
Add Accessory
Escalate
Send Plot A g ain
Wrong Part Installed
Replace
Rese at / Reconnect / Cle an / Adjust (manually)
C alibrate / Adjust (using Automatic Process)
Power O FF
Upgra de System Firmware
Upgra de Driver
Add Accessory
Escalate
Send Plot A g ain
Wrong Part Installed
Resp o nse
Possible for
customer to
perform
action
HP qualified
personnel
assistance
required
2-2 9
System Error C odes
2-3 0
Syste m M ainten a nce Utilit y
3
3
Introduction 3-2
Launching the System M aintenance Utility (Designjet 1 2 0 / 1 2 0nr) 3-2
Launching the System M aintenance Utility (Designjet 3 0, 3 0n, 9 0, 9 0r, 1 3 0,
1 3 0nr) 3-3
System M aintenance Utility (HP Designjet 1 2 0 / 1 2 0nr) 3-4
Color C alibration 3-4
G et Printer Information 3-6
Align Printhe a ds 3-7
Cle an Printhe a ds 3-8
Upd ate Firmware 3-9
Print Test Pa ge 3-1 0
C alibrate Pa per Feed 3-1 1
Reset Jetdirect C ard 3-1 3
System M aintenance Utility (Designjet 3 0, 3 0n, 9 0, 9 0r, 1 3 0, 1 3 0nr) 3-1 4
M ain Menu - Printer Front Panel Replication 3-1 4
Color C alibration 3-1 5
Align Printhe a ds 3-1 9
Cle an Printhe a ds 3-2 0
Check Ima ge Q uality 3-2 1
C alibrate Pa per Feed 3-22
G et Printer Information 3-24
Upd ate Firmware 3-25
Reset Jetdirect N etwork C ard 3-26
3-1
System M aintenance Utility
Intro d uctio n
The System M aintenance Utility is designed to assist the customer with
common maintenance tasks for the printer and also to resolve common
problems that they may encounter.
Print jo bs m ust n ot b e se nt to th e p rinter w hile th e syste m
m a inte n a nce utilit y is in use.
Since the design of the System M aintenance Tool is different between the
Designjet 1 2 0 / 1 2 0nr and Designjet 1 3 0 / 1 3 0, this cha pter will explain
how to use the tool for e ach product sep arately:
Explanation on how to use the System M aintenance Utility for the
Designjet 1 2 0,1 2 0nr is found on Pa ge 2 .
Explanation on how to use the System M aintenance Utility for the
Designjet 3 0, 3 0n, 1 3 0, 1 3 0nr is found on Pa ge 3 .
La u nchin g th e Syste m M a inten a nce Utilit y (Desig njet
12 0 / 12 0 nr)
The System M aintenance Utility is launched via the HP printer driver.
Ste p 1 - Click on the " Advanced " ta b
Ste p 2 - Click on the " M aintenance " box
W h en yo u finish usin g the Syste m M ainten a nce Utilit y, yo u m ust
clic k o n e x it o n th e left h a n d colu m n b efore closin g th e b ro wser.
3-2
La u nchin g th e Syste m M a inten a nce Utilit y (Desig njet
3 0, 3 0 n, 9 0, 9 0 r, 13 0, 13 0 nr)
There are two ways of launching the System M aintenance Utility.
Fro m y o ur co m p uter ’s d esk to p ( W in d o w s, M ac O S 9 a n d X)
1
Double click the hp designjet syste m m aintenance icon on the desktop.
2
A printer selector window opens - select your printer from the list.
Ste p 1 - Select Printer
Ste p 2 - Click on next
3
Click N e x t (in W indows) or Co nfig ure (in M ac O S).
Fro m th e Printer Driver ( W in d o w s, M ac O S X)
In the W indows driver click the hp designjet syste m m aintenance icon in the
Ser vices ta b. In M ac O S X, select the Printer in the Print C enter or Print
Setup Utility and click co nfig ure.
W h en yo u finish usin g th e Syste m M ainten a nce Utilit y, yo u m ust
click o n ex it o n th e left h a n d colu m n b efore closin g th e b ro w ser.
3-3
Syste m M a inte n a nce Utilit y (HP Desig njet 12 0 / 12 0 nr)
Color C a lib r a tio n
Th e Color C a lib r a tio n sh o uld O N LY b e p erfor m e d b y th e user
w h en re q uire d.
W h y ca lib r a te colo r?
C a lib r a te color performs a maintenance function to ensure color
consistency. If you calibrate correctly, the colors printed on printers with
different printhe a ds will look very similar.
This picture shows an exa ggerated example of how a printout
could look like before and after color calibration.
W h en d o I ca lib r a te color?
It is recommended that you ca lib r a te color every time you replace a
printhe a d or when you perceive color degra d ation on the printouts. There is
no need to perform this operation e ach time you print. The results of the
color calibration will be a pplied to all print jobs that follow, even if you
power off the printer.
Perform color calibration if you print with the regular hp designjet 1 2 0
printer driver, which was included with the printer or which you downloa ded
from the W eb. If you use a PostScript driver such as Adobe PS or Laser Writer
to print through a PostScript RIP provided by HP or another third-p arty
comp any, the results of ca lib r a te colo r will not be a pplied to your print
jobs. In this case, refer to your PostScript RIP documentation for information
on how to perform color calibration.
H o w d o I ca lib r a te color?
You have to ca lib r a te color for every Pa per Type that requires color
consistency. For example, if you require consistent colors on glossy p a per
and on he avy weight coated p a per, you must perform one color calibration
for the former and another for the latter Pa per Type.
W hen you want to calibrate color, remember to select the Print Q uality
option that you are going to use to print. For example, if you want to print
with the High Resolution option, select High Resolution before performing the
color calibration.
If th e Colo r ca lib r a tio n f a ils, p rint th e infor m a tio n p a g e a n d
ch ec k th e list of w a rnin gs u n d er th e p rinter st a tus sectio n.
3-4
C alibrate Color as shown below:
Ste p 1 - Select " calibrate color "
Ste p 3 - Press " C alibrate Color "
Ste p 2 - Select Pa per Type
and Print Q uality
Sa m p le of th e
Color C a lib r a tio n Print
3-5
G et Printer Infor m a tio n
This option allows you to view all the information availa ble on the Printer:
Printer Status.
Printer Job Q ueue.
Printer Errors and W arnings.
Printer Usa ge.
Ink Consuma ble Status.
Ink Consuma ble Usa ge.
Refer to the Test Prints cha pter for explanations on e ach section.
Ste p 1 - Select " G et
Printer Information "
Sa m ple of th e
info r m a tio n p a g e
3-6
A lig n Printh e a ds
A lig n p rinth e a ds performs a maintenance function with the printhe a ds.
Proper alignment insures correct registration between ink colors while
printing. This is only recommended if you are experiencing problems with
print quality.
Before you continue, ple ase verify that three sheets of p a per are loa ded in
the default tray. If the printhe a d alignment fails on the first attempt, the
printer will retry the alignment twice.
Do n ot p o w er off th e p rinter d urin g this o p er a tio n. Th e p rinter
disp l a y w ill in dica te b usy u ntil th e o p er a tio n is finish e d.
Ste p 1 - Select " align printhe a ds "
Ste p 2 - Press " align printhe a ds "
Pa ttern fo r Bidirectio n a l
co m p ensa tio n a n d
directio n a lit y o n Sca n - A x is
To ca lib r a te th e se nsors
Pa ttern for directio n a lit y
o n Pa p er- A x is
Test Result
Sa m ple of th e Printh e a d A lig n m ent Pa g e
Pass
Fa il
3-7
Cle a n Printh e a ds
Cle a n p rinth e a ds helps maintain proper operation of all no z zles in the
printhe a ds. This is only recommended if you are experiencing problems with
print quality such as b anding.
Three levels of cleaning are available: soft, medium and hard. As a first step, the
soft cleaning should be used. If you still experience the same image problems,
then select medium. H ard cleaning should only be used as a last resort.
Before cle aning the printhe a ds, first check the maximum recovery level
alre a dy performed on the printhe a ds. If hard level (Recovery Level 3) has
alre a dy been performed, then do not try performing hard level a g ain. The
M aximum Recovery Level can be seen on the Printer Information p a ge in the
" Printhe a d History " section.
M a ximum Recovery Level
alre a dy performed
Ste p 1 - Select " cle an printhe a ds "
Ste p 3 - Press " cle an printhe a ds "
Ste p 2 - Select the recovery
level to be performed
3-8
U p d a te Fir m w a re
U p d a te fir m w a re upd ates the built-in software of the printer. The upd ate
process will check the printer's version with the latest version availa ble from
HP. Before trying this utility, first make sure that you have an internet
connection.
The first step will be to check if newer printer software is availa ble. If newer
software is availa ble, then follow the instructions in the window in order to
upgra de the printer software.
Ste p 1 - Select " upd ate firmware "
Ste p 2 - Click on this link
If newer printer software is not availa ble, then this messa ge will be displayed
3-9
Print Test Pa g e
Print test p a g e provides two dia gnostic p a ges for printing. The following
test p a ges are availa ble:
Ima ge Q uality Dia gnostic p a ge.
Skew Dia gnostic p a ge.
These commands only print the dia gnostic p a ges and do not provide
analysis of the results. A full troubleshooting process is availa ble using the
tro u blesh o otin g command under the W e b Ser vices option.
Select " troubleshooting " for the
analysis of the test p a ges
Ste p 1 - Select " print test p a ge "
Ste p 2 - Click on " Ima ge Q uality " or " Skew "
3-1 0
C a lib r a te Pa p er Fee d
C alibrate p a per feed is used to a djust the printer p arameters for use with
different types of print media. This only affects the physical movement of
p a per and does not affect the color calibration profiles.
This calibration is a two-step process. Step one is to print a special test p a ge
with the p a per calibration test p attern. This p a ge must be printed on A 3 or
1 1x1 7 p a per sizes. After printing the test p a ge, you must feed the test p a ge
b ack into the printer via the front single-sheet p aper feed.
Ste p 1 - Select " calibrate p a per feed "
Ste p 2 - Select M edia Source
and Media Type
Ste p 3 - Press " print test plot "
Indic ation that tells you
how to loa d the p a per
to sc an the p attern
Sa m ple of th e
Accur acy C a lib r a tio n Print
Pattern printed several times
O ptimiz e for differe nt
a re as of th e p rint z o n e
3-1 1
O nce the Accuracy C alibration has been printed, rotate the p a ge and
reloa d it upside down (ima ge facing down).
Ste p 1 - Rotate the p a ge and reloa d it upside down (ima ge facing down)
Ste p 2 - Press " scan test plot "
3-1 2
Reset Jetdirect C a r d
Use this function to reset the HP Jetdirect c ard configuration to the factory
defaults. This should only be used if the HP Jetdirect card is not responding
and no other recovery method works.
Any user configuration information, for example the IP a ddress, will be lost.
In this c ase the syste m m aintenance utility will not be a ble to communicate
with the printer using the network.
The HP Jetdirect card will need to be reconfigured, using W ebJetAdmin for
example, after this reset.
Ste p 1 - Select " reset jetdirect card "
Ste p 2 - Press " reset jetdirect "
3-1 3
Syste m M a inten a nce Utilit y (Desig njet 3 0, 3 0 n, 9 0, 9 0 r,
13 0, 13 0 nr)
M a in M e n u - Printer Fro nt Pa n el Re plica tio n
The main p a ge of the System M aintenance Utility includes a replica of the
Printer’s Front Panel showing the status of the Printer.
Th e re p lica Fro nt Pa n el d o es n ot sh o w th e re a l-tim e st a tus. It is
a sn a psh ot w hich ca n b e refresh e d b y p ressin g th e refresh
b utto n eith er o n th e w e b b ro w ser to olb a r or in th e actu a l
re plica w in d o w.
Clic k to refresh st a tus of Fro nt Pa n el
3-1 4
Color C a lib r a tio n
Th e Color C a lib r a tio n sh o uld O N LY b e p erfor m e d b y th e user
w h en re q uire d.
W h y ca lib r a te color?
C a lib r a te color performs a maintenance function to ensure color
consistency. If you calibrate correctly, the colors printed on printers with
different printhe a ds will look very similar.
This picture shows an exa ggerated example of how a printout
could look like before and after color calibration.
W h en d o I ca lib r a te color?
It is recommended that you ca lib r a te color every time you replace a
printhe a d or when you perceive color degra d ation on the printouts. There is
no need to perform this operation e ach time you print. The results of the
color calibration will be a pplied to all print jobs that follow, even if you
power off the printer.
Perform color calibration if you print with the regular hp designjet 1 2 0
printer driver, which was included with the printer or which you downloa ded
from the W eb. If you use a PostScript driver such as Adobe PS or Laser Writer
to print through a PostScript RIP provided by HP or another third-p arty
comp any, the results of ca lib r a te colo r will not be a pplied to your print
jobs. In this case, refer to your PostScript RIP documentation for information
on how to perform color calibration.
H o w d o I ca lib r a te color?
You have to ca lib r a te colo r for every Pa per Type that requires color
consistency. For example, if you require consistent colors on glossy p a per
and on he avy weight coated p a per, you must perform one color calibration
for the former and another for the latter Pa per Type.
W hen you want to calibrate color, remember to select the Print Q uality
option that you are going to use to print. For example, if you want to print
with the High Resolution option, select High Resolution before performing the
color calibration.
If th e Colo r ca lib r a tio n f a ils, p rint th e infor m a tio n p a g e a n d
ch ec k th e list of w a rnin gs u n d er th e p rinter st a tus sectio n.
3-1 5
Perfor min g th e Colo r C a lib r a tio n (HP D esig nJet 3 0 , 3 0 n ,13 0, 13 0 nr)
OR
Double click on the
" calibrate color " icon
on the computer desktop
and Print Q uality
This ta ble gives you the color
calibration status for e ach type
of p a per and print quality.
You can also use this ta ble to
delete color calibration profiles
that you don’t need.
Ste p 1 - Select color calibration profile
Ste p 2 - Press " delete calibration profile "
3-1 6
Perfor min g th e Color C a lib r a tio n (HP Desig nJet 9 0, 9 0 r)
Launch system maintenance
tool via the hp driver
OR
Double click on the
" c alibrate color " icon
on the computer desktop
and Print Q uality
This ta ble gives you the color
calibration status for e ach type
of p a per and print quality.
You can also use this ta ble to
delete color calibration profiles
that you don’t need.
Ste p 1 - Select color calibration profile
Ste p 2 - Press " delete calibration profile "
3-1 7
Sample of the Color C alibration Print:
3-1 8
A lig n Printh e a ds
A lig n p rinth e a ds performs a maintenance function with the printhe a ds.
Proper alignment insures correct registration between ink colors while
printing. This is only recommended if you are experiencing problems with
print quality.
Before you continue, ple ase verify that three sheets of p a per are loa ded in
the default tray. If the printhe a d alignment fails on the first attempt, the
printer will retry the alignment twice.
Ste p 1 - Select " maintain printhe a ds "
and then " align printhe a ds "
Ste p 2 - Press " align printhe a ds "
Pa ttern fo r Bidirectio n a l
co m p ensa tio n a n d
directio n a lit y o n Sca n - A x is
To ca lib r a te th e se nsors
Pa ttern for directio n a lit y
o n Pa p er- A x is
Test Result
Sa m ple of th e Printh e a d A lig n m ent Pa g e
Pass
Fa il
3-1 9
Cle a n Printh e a ds
Cle a n p rinth e a ds helps maintain proper operation of all no z zles in the
printhe a ds. This is only recommended if you are experiencing problems with
print quality such as b anding.
Three levels of cleaning are available: soft, medium and hard. As a first step, the
soft cleaning should be used. If you still experience the same image problems,
then select medium. H ard cleaning should only be used as a last resort.
Before cle aning the printhe a ds, first check the maximum recovery level
M a ximum Recovery Level
alre a dy performed
Ste p 1 - Select " maintain printhe a ds "
and then " cle an printhe a ds "
Ste p 3 - Press " cle an printhe a ds "
Ste p 2 - Select the recovery
level to be performed
3-2 0
Ch ec k Im a g e Q u a lit y
Ch ec k im a g e q u a lit y provides two dia gnostic p a ges for printing. The
following test p a ges are availa ble:
Ima ge Q uality Dia gnostic p a ge.
Skew Dia gnostic p a ge.
These commands only print the dia gnostic p a ges and do not provide
analysis of the results. A full troubleshooting process is availa ble using the
tro u blesh o otin g command under the W e b Ser vices option.
Select " troubleshooting " for the
analysis of the test p a ges
Ste p 1 - Select " check ima ge quality "
Ste p 2 - Click on " Ima ge Q uality " or " Skew "
3-2 1
C a lib r a te Pa p er Fee d
C alibrate p a per feed is used to a djust the printer p arameters for use with
different types of print media. This only affects the physical movement of
p a per and does not affect the color calibration profiles.
This calibration is a two-step process. Step one is to print a special test p a ge
with the p a per calibration test p attern. This p a ge must be printed on A 3 or
1 1x1 7 p a per sizes. After printing the test p a ge, you must feed the test p a ge
b ack into the printer via the front single-sheet p a per feed.
Ste p 1 - Select " calibrate p a per feed "
Ste p 2 - Select M edia Source
and Media Type
Ste p 3 - Press " print test plot "
Indic ation that tells you
to sc an the p attern
Sa m ple of th e
3-2 2
O ptimiz e for differe nt
Ste p 1 - Rotate the p a ge and reloa d it upside down (ima ge facing down)
Ste p 2 - Press " scan test plot "
3-2 3
G et Printer Infor m a tio n
This option allows you to view all the information availa ble on the Printer:
Printer Status.
Printer Job Q ueue.
Printer Errors and W arnings.
Printer Usa ge.
Ink Consuma ble Status.
Ink Consuma ble Usa ge.
Refer to the Test Prints cha pter for explanations on e ach section.
Ste p 1 - Select " a dvanced functions "
and then " get printer
information "
Sa m ple of th e
info r m a tio n p a g e
3-2 4
U p d a te Fir m w a re
U p d a te fir m w a re upd ates the built-in software of the printer. The upd ate
process will check the printer's version with the latest version availa ble from
HP. Before trying this utility, first make sure that you have an internet
connection.
The first step will be to check if newer printer software is availa ble. If newer
software is availa ble, then follow the instructions in the window in order to
upgra de the printer software.
and then " upd ate firmware "
Ste p 2 - Click on this link
If you do not have Internet access, you can still send a new firmware file
(which you have received on C D from HP) from your computer to the Printer.
If newer printer software is not availa ble, then this messa ge will be displayed
3-2 5
Reset Jetdirect N et w or k C a r d
Use this function to reset the HP Jetdirect N etwork card configuration to the
factory defaults. This should only be used if the HP Jetdirect N etwork card is
not responding and no other recovery method works.
In this c ase the syste m m aintenance utility will not be a ble to communicate
with the printer using the network.
The HP Jetdirect N etwork card will need to be reconfigured, using
W ebJetAdmin for example, after this reset.
and then " reset jetdirect
network card "
Ste p 2 - Press " reset jetdirect network c ard "
3-2 6
Utilities
4
4
Utilities 4-2
How to Access Restricted Access Utilities 4-2
Ena ble / Disa ble Buz zer 4-3
Transport Position 4-3
Printhe a d Recovery 4-4
N etwork C ard Reset 4-6
Set to Factory Defaults 4-6
H ard EEPR O M reset 4-7
Set Fla g to Prime Tubes 4-8
4-1
Utilities
Utilities
The following Utilities are availa ble through the printer:
1 Ena ble / disa ble buz zer Pa ge 3
This utility allows you to switch O ff or O n the internal buz zer.
2 Transport Position Pa ge 3 .
This utility allows you to put the printer in a sta ble condition before
transporting it to another location.
3 Printhe a d Recovery Pa ge 4
This utility helps maintain proper operation of all noz zles in the printhe a ds.
This is only recommended if you are experiencing problems with print
quality such as b anding.
4
N etwork C ard Reset Pa ge 6 .
Use this utility to reset the HP Jetdirect card configuration to the factory
5 Set to Factory Defaults Pa ge 6 . RESTRICTED ACCESS
Use this utility to return to the default settings that were set in the factory.
6
H ard EEPR O M reset Pa ge 7 . RESTRICTED ACCESS
This utility allows you to reset the EEPR O M inside the Printer.
7 Set Fla g to Prime Tubes Pa ge 8 . RESTRICTED ACCESS
The purpose of this utility is to prime the Ink Supply Tubes after they have
been replaced (or if a situation arises where you need to force the priming).
H o w to Access Restricte d Access Utilities
Some of the Service Utilities are restricted to hp qualified personnel only. To
access these restricted service utilities, while the printer is switched O FF,
press both the resu m e and p o w er buttons together until the Tool icon
a ppe ars on the front p anel.
Tool Icon
press both the resu m e and
p o w er buttons together
4-2
Utilities
En a ble / Disa ble Bu z z er
This utility allows you to switch O ff or O n the internal buz zer.
Switch O ff or O n the buz zer as follows:
1
Hold the power button down and press the cancel button five tim es.
Press Resu m e b utto n five tim es
2 Turn the Printer O ff and then O n a g ain.
Tr a nsp ort Positio n
This utility allows you to put the printer in a sta ble condition before
transporting it to another location.
Place the Printer in Transport Position as follows:
1
Hold the power button down and press the cancel button t w ice and the
resume button three tim es.
Press C a ncel
b utto n t w ice
Press Resu m e b utto n three tim es
4-3
Utilities
Printh e a d Recover y
This utility helps maintain proper operation of all noz zles in the printhe a ds.
This is only recommended if you are experiencing problems with print
quality such as b anding.
Three levels of recovery are available: soft, medium and hard. As a first step, the
soft recovery should be used. If you still experience the same ima ge problems,
then select medium. H ard recovery should only be used as a last resort.
Before recovering the printhe a ds, first check the maximum recovery level
Perform the Printhe a d Recover as follows:
1
Depending on the Recovery level, hold the power button down and then
press:
For level 1 (soft) - the c ancel button t w ice.
For level 2 (medium) - the cancel button t w ice and the resume button
o nce.
For level 3 (hard) - the cancel button t w ice and the resume button
t w ice.
Some Light M a genta Printhe a ds will show degra d ation after 1 50cc of
usa ge. This results in certain shift to green. If both of these conditions, 1 50cc
and up and shift to green are a pp arent, then the following Printhe a d
Recovery has to be performed.
W a rnin g , this Printh e a d Recover y is q uite stro n g a n d sh o uld
o nly b e e x ecute d w h e n b oth of th e a b ove co n ditio ns occur.
A lso, b efore p erfor min g th e Lig ht M a g e nt a Printh e a d
Recover y, m a ke sure th a t th e N et w or k , USB or Pa r a llel ca ble
is disco n n ecte d fro m th e Printer.
For Light M a genta Printhe a d degra d ation (stand ard recovery) - the cancel
button t w ice and the resume button 5 tim es.
A less a ggressive recovery can be performed as well, currently it is not in
use:
For Light M a genta Printhe a d degra d ation (light recovery) - the cancel
button t w ice and the resume button 4 tim es.
4-4
Utilities
M aximum Recovery Level
alre a dy performed
Press C a ncel
b utto n t w ice
Press Resu m e b utto n:
z ero tim es for level 1 (soft)
o nce for level 2 (m e diu m)
t w ice for level 3 (h a rd)
4 tim es for level 4 (lig ht)
5 tim es for level 5 (st a n d a rd)
4-5
Utilities
N et w or k C a r d Reset
Use this utility to reset the HP Jetdirect card configuration to the factory
In this c ase the computer will not be a ble to communic ate with the printer
using the network.
The HP Jetdirect card will need to be reconfigured, using W ebJetAdmin for
example, after this reset.
Reset the N etwork C ard as follows:
1
Hold the power button down and press the cancel button three tim es and
the resume button o nce.
Press C a ncel
b utto n three tim es
Press Resu m e b utto n o nce
Set to Factor y Def a ults
Use this utility to return to the default settings that were set in the factory.
Return to Factory Defaults as follows:
1
the resume button t w ice.
Press C a ncel
4-6
Press Resu m e b utto n t w ice
Utilities
H a r d EEPR O M reset
This utility allows you to reset the EEPR O M inside the Printer. A hard
EEPR O M reset is O NLY recommended when you need to install a used
Electronics Module in a different Printer. This is because there is a
discrep ancy between the values of the C arria ge EEPR O M and the
Electronics Module EER O M and since the values of the Electronics Module
EEPR O M are incorrect, a hard EEPR O M reset will empty the Electronics
Module EEPR O M. This will then force the Electronics Module EEPR O M to
collect the values from the C arria ge EEPR O M when the Printer is next
powered up.
A fter a h a rd EEPR O M reset, th e Printer w ill act li ke a n e w
Printer a n d tr y to p rim e th e In k Su p ply Tu b es w h e n th e Printer
is n e x t p o w ere d u p.
Reset the EEPR O M as follows:
1
the resume button fo ur tim es.
Press C a ncel
Press Resu m e b utto n fo ur tim es
4-7
Utilities
Set Fl a g to Prim e Tu b es
The purpose of this utility is to prime the Ink Supply Tubes after they have
been replaced (or if a situation arises where you need to force the priming
procedure).
Prime the Ink Supply Tubes as follows:
M a ke sure th a t y o u inst a ll Printh e a ds th a t h a ve n ’t h a d
p rimin g a lre a d y d o n e to th e m .
1
the resume button three tim es.
Press C a ncel
Press Resu m e b utto n three tim es
2 Switch O ff the printer and then O n a g ain in order to start the priming of the
Ink Supply Tubes.
4-8
C a lib r a tio ns
5
5
PRS A djustment 5-2
W hen Required 5-2
Factory Accuracy C alibration 5-1 3
5-1
C alibrations
PRS A djustm ent
W h en Re q uire d
It is very important that you perform the PRS Adjustment whenever:
The Pivot Assembly is removed or replaced.
The Feed Roller Assembly is removed o r replaced
The C arria ge Assembly is replaced (it is not necessary to perform the PRS
Adjustment if the carria ge is rese ated).
C arria ge Assembly
Pivot Assembly
Feed Roller Assembly
N ote: B-siz e p rinters d o n ot n ee d Prs A djustm ent
5-2
C alibrations
M a n u a l PRS A djustm ent
The purpose of the M anual PRS Adjustment is to a djust the distance between
the C arria ge Assembly and the Pivot Assembly. This a djustment is necessary
in order to prevent problems like Printhe a d crashes.
Perform the M anual PRS Adjustment as follows:
Th e M a n u a l PRS A djustm e nt sh o uld b e ca rrie d o ut usin g th e
C a rri a g e H eig ht To ol.
C a rri a g e H eig ht To ol
Durin g th e M a nu al PRS A djustm ent p roce d ure the C a rri a g e
Asse m bly h as to b e m ove d alo n g th e len gth of th e p rinter. M a ke
sure th a t th e C a rri a g e Asse m bly is only ever m ove d b y p ullin g
th e b elt a n d n ever b y direct co ntact w ith th e C a rri a g e itself.
Correct: move using the belt.
Incorrect: never move using C arria ge Assembly.
5-3
C alibrations
1 Turn O n the Printer and open the Printhe a d Access Door.
M a ke sure th a t y o u turn O N th e Printer, oth er w ise y o u w ill
N OT b e a ble to o p e n th e C a rri a g e Cover.
2
O pen the C arria ge Cover and install the C arria ge Height Tool into the
M a genta Stall - M ake sure ALL the other printhe a ds are alre a dy removed
from the C arria ge Assembly.
3
Close the C arria ge Cover and switch O FF the Printer.
M a ke sure th a t y o u turn O FF th e Printer, oth er w ise y o u w ill
N OT b e a ble to m a n u a lly m ove th e C a rri a g e Asse m bly.
5-4
C alibrations
4
Move the C arria ge Assembly to the left hand side of the Printer (to the
position shown).
5
Using the belt, move the C arria ge Assembly b ackwards and forwards over
the Pivot Assembly (but staying on the left hand side of the printer), c arefully
listening for a scra ping sound.
5-5
C alibrations
6 If you he ar a scra ping sound, that me ans that the Pivot Assembly is too high
and needs to be lowered slightly. Lower the Pivot Assembly slightly by
turning the T-8 screw 1 / 8th of a turn clockwise and then check for a
scra ping sound a g ain as shown previously in ste p 5.
Cross-Sectio n - Lo w erin g th e Pivot Asse m bly
5-6
C alibrations
7 If you don’t he ar a scra ping sound, that me ans that the Pivot Assembly is too
low and needs to be raised slightly. Raise the Pivot Assembly slightly by
turning the T-8 screw 1 / 8th of a turn anti-clockwise and then check for a
scra ping sound a g ain as shown previously in ste p 5.
Cross-Sectio n - Ra isin g th e Pivot Asse m bly
5-7
C alibrations
8 Repe at steps 5 to 7 until you re ach a point where you will he ar the scra ping
sound and by turning the screw just 1 / 8th of a turn clockwise, the scra ping
sound will disa ppe ar.
9
10
5-8
Move the C arria ge Assembly to the right hand side of the Printer (to the
position shown).
Using the belt, move the C arria ge Assembly b ackwards and forwards over
the Pivot Assembly (but staying on the right hand side of the printer),
carefully listening for a scra ping sound.
C alibrations
11 If you he ar a scra ping sound, that me ans that the Pivot Assembly is too high
and needs to be lowered slightly. Lower the Pivot Assembly slightly by
turning the T-8 screw 1 / 8th of a turn clockwise and then check for a
scra ping sound a g ain as shown previously in ste p 10 .
Cross-Sectio n - Lo w erin g th e Pivot Asse m bly
5-9
C alibrations
12 If you don’t he ar a scra ping sound, that me ans that the Pivot Assembly is too
low and needs to be raised slightly. Raise the Pivot Assembly slightly by
turning the T-8 screw 1 / 8th of a turn anti-clockwise and then check for a
scra ping sound a g ain as shown previously in ste p 10 .
Cross-Sectio n - Ra isin g th e Pivot Asse m bly
5-1 0
C alibrations
13 Repe at steps 1 0 to 1 2 until you re ach a point where you will he ar the
scra ping sound and by turning the screw just 1 / 8th of a turn clockwise, the
scra ping sound will disa ppe ar.
14
Move the C arria ge Assembly along the length of the Printer, listening
carefully for the scra ping sound.
15 If you don’t he ar the scra ping sound, then the PRS Adjustment is correct, go
to ste p 17.
5-1 1
C alibrations
16 If you he ar the scra ping sound, then you will need to lower the Pivot
Assembly slightly by turning the T-8 screw 1 / 8th of a turn clockwise on both
the left and right hand side of the Pivot Assembly. Check for a scra ping
sound a g ain as shown previously in ste p 14 .
17 Remove the C arria ge Height Tool.
5-1 2
C alibrations
Factor y Accur acy C a lib r a tio n
Restricte d
Access
Th e Accur acy C a lib r a tio n sh o uld O N LY b e p erfor m e d b y a
q u a lifie d Ser vice En gin eer.
The Factory Accuracy C alibration needs to be performed whenever:
Banding is detected in printed ima ges.
The Feed Roller Assembly is disassembled or replaced.
The Pa per-Axis Motor Drive Assembly is disassembled or replaced.
The Encoder Disc is removed or replaced.
Ensure th a t y o u use HP Pro ofin g G loss or HP Pre miu m Ph oto
G loss in or d er to p erfor m th e Facto r y Accur acy C a lib r a tio n.
Th e B siz e p rinter (HP Desig njet 3 0 Printer series) n ee ds a t
le ast fir m w a re B.0 5. X X to b e a ble to p erfor m this ca lib r a tio n
Perform the Accuracy C alibration as follows:
1 Loa d an A 3 / B-size sheet of HP Proofing G loss in to the input tray.
2 To manually print the Factory Accuracy C alibration, hold the power button
down and press the cancel button o nce and the resume button o nce.
To Print th e
Factor y Accur acy
C a lib r a tio n
Press C a ncel
b utto n o nce
Press Resu m e
b utto n o nce
3
4 To scan the Accuracy C alibration, hold the power button down and press
the cancel button o nce and the resume button fo ur tim es.
To Sca n th e
Accur acy C a lib r a tio n
Press C a ncel
b utto n o nce
Press Resu m e
b utto n fo ur tim es
5-1 3
C alibrations
Line used to detect
starting point to scan
Indication that tells you
to scan the p attern
O ptimiz e for different
Im p orta nt C a utio n
Factor y A d v a nce C a lib r a tio n
w ill a ffect forever th e
b a n din g p erfor m a nce of th e
p rinter o n ALL m e di a t y p es
Sa m ple of th e
5-1 4
C alibrations
Pa rts re pl ace m ent a n d associ a te d ca lib r a tio ns
Following the removal and replacement of some components, it is important
that calibrations are performed immediately afterwards. Shown below is a
ta ble describing which p arts require calibrations when they are replaced,
and the order in which you should perform the calibrations.
Descriptio n of
ser vice p a rt
M e di a
A d v a nce
C a lib r a tio n
Print Platen SV
PRS
C a lib r a tio n
Printh e a d
A lig n m ent
1
2
Pick Roller SV
1
2
3
Feed Roller
1
2
3
Inner Pa per G SV
1
2
3
C arria ge Belt SV
1
Lower Pa per G uide Bits SV
1
2
3
Byp ass Platen
1
2
3
Byp ass Actuator
1
2
3
1
2
C arria ge SV
Tubes SV
1
Pivot SV
1
Electronics Module
Disk Encoder
2
1
1
2
5-1 5
C alibrations
5-1 6
Parts and Diagrams
6
6
Cover Assemblies 6-2
Cover Assemblies 6-4
Printer Labels 6-7
Right Hand Assemblies 6-10
Left Hand Assemblies 6-13
Scan-Axis Assemblies 6-15
Top Paper Path Assemblies (1 of 2) 6-18
Top Paper Path Assemblies (2 of 2) 6-20
Rear Paper Path Assemblies 6-22
Paper Feed Assemblies 6-24
Cable Harnesses 6-26
Ink Supplies & Accessories (1of 4) 6-28
Ink Supplies & Accessories (3 of 4) 6-32
Ink Supplies & Accessories (4 of 4) 6-34
Rollfeed Components 6-36
HP Designjet Entry-level Printers Service Manual
6-1
Parts and Diagrams
Cover Assemblies
Applicable Designjets: Only 10ps, 20ps, 50ps, 30, 30n
Cover Assemblies
Reference
on
Drawing
HP Part Number
Quantity
1
C7790-60118
1
Left Cover (Includes Front Panel Label)
(Applicable to 10ps,20ps,50ps)
1
C7790-60447
1
(Applicable to 30 & 30n)
2
C7790-60108
1
Left Trim (Applicable to 10ps,20ps,50ps)
2
C7790-60444
1
Left Trim (Applicable to 30 & 30n)
3
C7790-60117
1
Right Cover (includes the Right Trim,
Instruction Label, Ink Family Number Label
and Ink Color Label) (Applicable to
10ps,20ps,50ps)
3
C7790-60456
1
Right Cover (includes Right Trim, Instruction
Label, Ink Family Number Label and Ink
Color Label) (Applicable to 30, 30n)
4
C7790-60295
1
Filter Assembly
5
C7790-60100
1
Back Cover (Center Cover) (Applicable to
10ps,20ps,30, 30n & 50ps)
6
C7790-60102
1
Front Cover (Applicable 10ps,20ps,30,
30n, 50ps)
7
Q1293-60054
1
Door Sensor Assembly
8
C7790-60292
1
Ink Cartridge Door 10ps
C7790-60293
1
C7790-60452
1
Ink Cartridge Door 30
C7790-60453
1
Ink Cartridge Door 30n
C7790-60294
1
C7790-60106
1
Printhead Door Assembly (includes Ink
Cartridge Door Hinge and Printhead Door
Label) (Applicable to 10ps,20ps,50ps)
C7790-60457
1
Label) (Applicable to 30 & 30n)
C7790-60086
1
Access Door Assembly (Applicable to
10ps,20ps,50ps)
C7790-60443
1
Access Door Assembly (Applicable to 30 &
30n)
9
10
6-2
Description/Comments
1
5
10
2
7
6
4
9
3
8
Parts and Diagrams
Figure 1: Cover Assemblies
6-3
Parts and Diagrams
Cover Assemblies
Cover Assemblies
Reference
on
Drawing
HP Part Number
Quantity
1
C7791-60300
1
(Applicable to 130 & 130nr)
C7796-60018
1
(Applicable to 100, 100+,110, 110+,
110+nr)
C7791-60137
1
(Applicable to 120 & 120nr)
Q6655-60091
1
(Applicable to 70)
Q6656-60062
1
(Applicable to 90, 90r)
C7791-60286
1
Right Cover (Applicable to 90, 90r, 130 &
130nr)
C7796-60064
1
Right Cover (Applicable to 70, 100,
100+,110, 110+, 110+nr)
C7791-60311
1
Right Cover (Applicable to 120 & 120nr)
5
C7790-60295
1
Filter Assembly
6
C7791-60285
3
Back Cover (Center Cover) (Applicable to
130 & 130nr)
C7791-60310
1
Back Cover (Applicable to 100, 100+, 110,
110+, 110+nr, 120 &120nr)
Q6655-60092
1
Back Cover (Applicable to 70)
Q6656-60063
1
Back Cover (Applicable to 90, 90r)
8
Q1293-60054
1
Door Sensor Assembly
9
Q6655-60093
Ink Cartridge Door (Applicable to 70)
Q6656-60064
Q6656-60079
Ink Cartridge Door (Applicable to 90r)
C7791-60294
1
Ink Cartridge Door (Applicable to130)
C7791-60295
1
Ink Cartridge Door (Applicable to130nr)
C7796-60015
1
Ink Cartridge Door (Applicable to 100+)
C7796-60094
C7791-60244
6-4
1
C7796-60095
Ink Cartridge Door (Applicable to 110+)
C7796-60106
Ink Cartridge Door (Applicable to 110+nr)
Parts and Diagrams
7
8
9
C7791-60130
1
Ink Cartridge Door (Applicable to120)
C7791-60131
1
Ink Cartridge Door (Applicable to120nr)
C7790-60457
1
Label) (Applicable to 90, 90r, 130 & 130nr)
C7796-60021
1
Label) (Applicable to 70, 100, 100+, 110,
110+, 110+nr)
C7790-60106
1
Label) (Applicable to 120 & 120nr)
C7791-60277
1
Access Door Assembly (Applicable to 130 &
130nr)
C7791-60139
1
Access Door Assembly (Applicable to 120
& 120nr)
C7796-60020
1
Access Door Assembly (Applicable to 100,
100+, 110, 110+, 110+nr)
Q6655-60094
1
Access Door Assembly (Applicable to 70)
Q6656-60065
1
Access Door Assembly (Applicable to 90,
90r)
C7791-60216
1
Rear Trim Kit (Applicable to 100, 110+, 110,
110+, 120, 130)
6-5
1
9
8
5
4
7
2
3
6
Parts and Diagrams
Figure 2: Cover Assemblies
6-6
Parts and Diagrams
Printer Labels
Printer Labels
Reference
on
Drawing
HP Part Number
Quantity
1
C7790-60202
1
Printhead Access Instructions Label
(Applicable to 10ps, 20ps and 50ps)
C7790-60450
1
(Applicable to 30, 30n, 90, 90r, 130 &
130nr)
C7796-60041
1
(Applicable to 70, 100, 100+, 110, 110+,
110+nr)
C7790-60202
1
(Applicable to 120 and 120nr)
2
3
4
C8109-67002
Ink Cartridge Color Label (Applicable to 70,
100, 100+, 110, 110+, 110+nr)
C7790-60201
Ink Cartridge Color Label (Applicable to
10ps, 20ps, 30, 30n, 50ps, 90, 90r, 120,
120nr, 130, 130nr)
C7790-60148
Ink Cartridge Family Label (Applicable to
10ps, 20ps, 50ps, 120, 120nr)
C7790-60449
1
30, 30n, 90, 90r, 130 & 130nr)
C8109-67003
1
70, 100, 100+, 110, 110+, 110+nr)
C7790-60139
1
Serial Number Label 10ps
C7790-00041
1
C7790-60477
1
Serial Number Label 30
C7790-60478
1
Serial Number Label 30n
C7790-00042
1
Q6655-60095
1
Q6656-60066
1
Q6656-60080
1
Serial Number Label 90r
C7796-60027
1
C7796-60098
1
Serial Number Label 100+
C7796-60033
1
C7796-60099
1
Serial Number Label 110+
C7791-60334
1
Serial Number Label 110+nr
C7791-60148
1
6-7
Parts and Diagrams
5
-
6-8
C7791-60149
1
Serial Number Label 120nr
C7791-60303
1
C7791-60305
1
Serial Number Label 130nr
C7790-60213
1
Front Panel Label (Applicable to 10ps, 20ps
and 50ps)
Q6655-60096
1
Front Panel Label (Applicable to 70)
Q6656-60067
1
Front Panel Label (Applicable to 90, 90r)
C7790-60451
1
Front Panel Label (Applicable to 30, 30n
and 130, 130nr)
C7796-60042
Front Panel Label (Applicable to 100, 110+,
110, 110+, 110+nr)
C7791-60255
Front Panel Label (Applicable to 120, 120nr)
C7791-60228
1
Load Rollfeed Label (Applicable to 90r,
130nr, 110, 110+, 110+nr, 120nr)
5
2
3
1
4
Parts and Diagrams
Figure 3: Printer Labels
6-9
Parts and Diagrams
Right Hand Assemblies
Right Hand Assemblies
Reference
on
Drawing
HP Part Number
Quantity
1
C7790-60419
1
Ink Supply Station Assembly (Applicable to
10ps, 20ps and 50ps)
C1292-60049
1
30, 30n, 90, 90r, 130, 130nr)
2
3
4
C7796-60209
70, 100, 100+, 110, 110+, 110+nr)
C7790-60419
120 and 120nr)
C7790-60145
1
ISS Bottom Foam (Applicable to 10ps, 20ps
and 50p, 30, 30n, 90, 90r, 120, 120nr,
130, 130nr)
C8109-67022
1
ISS Bottom Foam (Applicable to 70, 100,
100+, 110, 110+, 110+nr)
C7790-60144
1
ISS Rear Foam (Applicable to 10ps, 20ps,
50ps, 70, 100, 100+, 110, 110+, 110+nr,
120, 120nr)
C7790-60470
1
ISS Rear Foam (Applicable to 30, 30n,90,
90r, 130, 130nr)
C7790-60418
1
Electronics Module Assembly (Applicable to
10ps, 20ps and 50ps)
C1293-60048
1
30 and 30n)
70)
Q6655-60120
Q6656-60093
1
90, 90r)
C1293-60203
1
130 and 130nr)
C7796-60204
1
100, 110)
C7796-60149
1
100+, 110+, 110+nr)
120, 120nr)
C7791-60132
6-10
5
Q1293-60053
1
Power Supply Unit
6
C7790-60435
1
Service Station Assembly (Applicable to
10ps, 20ps and 50ps, 120, 120nr)
Parts and Diagrams
7
Q1293-60052
1
Service Station Assembly (Applicable to 30
and 30n)
Q1292-60206
1
Service Station Assembly (Applicable to 90,
90r, 130 and 130nr)
C7796-60203
1
Service Station Assembly (Applicable to 70,
100, 100+, 110, 110+, 110+nr)
C8108-67031
1
Cleanout Interconnect PCA (Applicable to
10ps, 20ps, 50ps, 30, 30n)
Q1292-60208
1
Cleanout Interconnect PCA (Applicable to
70, 90, 90r, 100, 110, 120, 120nr, 130
and 130nr)
6-11
1
6
2
3
5
4
7
Parts and Diagrams
Figure 4: Right Hand Assemblies
6-12
Parts and Diagrams
Left Hand Assemblies
Left Hand Assemblies
Reference
on
Drawing
HP Part Number
Quantity
1
C7790-60109
1
Front Panel Assembly (Includes Front Panel
Cable) (Applicable to 10ps, 20ps and 50ps)
Q1293-60047
1
Cable) (Applicable to 30, 30n, 70, 90, 90r,
130, 130nr Printer)
C7796-60208
1
Cable) (Applicable to 100, 100+, 110,
110+, 110+nr, 120, 120nr)
2
Q1292-60218
1
LF Motor Assembly (Paper-Axis Motor)
3
Q1292-60219
1
Ramp Drive Assembly
4
Q1293-60068
1
Output Mechanism Support Assembly
5
C8108-67051
1
Encoder Disc
6
C7790-60200
1
2nd Bin PCA (Interconnect second tray)
7
Q1292-60207
1
Carriage Motor Assembly
8
C8108-67048
1
Output Belt
6-13
Parts and Diagrams
9
2
4
7
5
8
4
1
Figure 5: Left Hand Assemblies
6-14
Parts and Diagrams
Scan-Axis Assemblies
Scan-Axis Assemblies
Reference
on
Drawing
HP Part Number
Quantity
1
C7790-60278
1
Carriage Assembly (Includes Trailing Cable)
Q1293-60046
1
(Applicable to 30 and 30n)
Q1292-60202
1
Q6655-60121
1
(Applicable to 70)
Q6656-60094
1
(Applicable to 90, 90r)
C7796-60205
1
(Applicable to 100, 100+, 110, 110+,
110+nr)
C7791-60142
1
C7790-60112
1
Tubes Assembly (Applicable to 10ps, 20ps
and 50ps)
Q1293-60065
1
Tubes Assembly (Applicable to 30 and 30n)
Q6655-60140
1
Tubes Assembly (Applicable to 70)
Q6656-60103
1
Tubes Assembly (Applicable to 90, 90r)
Q1292-60235
1
Tubes Assembly (Applicable to 130 and
130nr)
C7796-60219
1
Tubes Assembly (Applicable to 100, 100+,
110, 110+, 110+nr)
C7791-60129
1
Tubes Assembly (Applicable to 120 and
120nr)
C7790-60203
1
Carriage Belt (Applicable to 10ps, 20ps,
30, 30n, 50ps
Q6655-60069
1
Carriage Belt (Applicable to 70, 90, 90r)
C7791-60233
1
Carriage Belt (Applicable to 100, 100+,
110, 110+, 110+nr, 120, 120nr, 130 and
130nr)
Q6655-60064
1
Encoder Strip (Applicable to 70, 90, 90r
C7790-60099
1
Encoder Strip (Applicable to 10ps, 20ps,
30, 30n, 50ps)
2
3
4
6-15
Parts and Diagrams
6-16
C7791-60205
1
Encoder Strip (Applicable to 100, 100+,
110, 110+, 110+nr, 120, 120nr, 130 and
130nr)
5
C7790-60104
1
Encoder Strip Holder
6
C7790-60124
1
Tube Holder
7
C7790-60125
1
Belt Tension Spring
8
C7790-60147
1
Carriage Rod (Applicable to 10ps, 20ps,
30, 30n, 50ps)
-
C7790-60216
1
Turnaround Assembly (Applicable to 10ps,
20ps, 30, 30n, 50ps)
-
C7791-60212
Turnaround Assembly (Applicable to 70, 90,
90r, 100, 100+, 110, 110+, 110+nr, 120,
120nr, 130 and 130nr)
Parts and Diagrams
6
2
3
4
1
8
7
5
Figure 6: Scan-Axis Assemblies
6-17
Parts and Diagrams
Top Paper Path Assemblies (1 of 2)
Applicable Designjets: 10ps, 20ps, 30, 30n, 50ps
Top Paper Path Assemblies
Reference
on
Drawing
HP Part Number
Quantity
1
C8108-67049
1
Inner Paper Guide
2
C8108-67043
1
Lower Paper Guide
3
C7790-60129
1
Feed Roller Assembly (Includes Encoder Disc)
4
C8108-67035
1
Pin Linkage Assembly
5
C8108-67033
1
Starwheel Assembly
6
C8108-67041
1
Print Platen (Includes Output Separator)
7
C8108-67039
1
Pick Roller Assembly
8
C8108-67029
1
Kicker Assembly
-
C8108-67030
1
Miscellaneous Plastic Parts (includes Plift
Block, Pin Caber, Pick Cam, FDRLR Idler
Gear)
-
Q1292-60209
1
OPPS Sensor Kit
6-18
7
8
1
2
3
4
5
6
Parts and Diagrams
Figure 7: Top Paper Path Assemblies
6-19
Parts and Diagrams
Top Paper Path Assemblies (2 of 2)
Applicable Designjets: 70, 90, 90r,100, 100+, 110,
110+nr, 120, 120nr 130, 130nr
Top Paper Path Assemblies
Reference
on
Drawing
HP Part Number
Quantity
1
Q1292-60209
1
OPPS Sensor Kit
2
Q6655-60122
1
Feed Roller Assembly (Includes Encoder Disc
and Paper Axis Motor Assembly) (Applicable
to 70, 90, 90r)
Q1292-60211
1
Feed Roller Assembly (Includes Encoder Disc
and Paper Axis Motor Assembly) (Applicable
to 100, 100+, 110, 110+, 110+nr, 120,
120nr, 130 and 130nr)
Q6655-60082
1
Starwheel Assembly (Applicable to 70, 90,
90r)
C7791-60245
1
Starwheel Assembly (Applicable to 100,
100+, 110, 110+, 110+nr, 120, 120nr, 130
and 130nr)
Q6655-60139
1
Print Platen (Applicable to 70, 90, 90r)
3
4
Print Platen (Applicable to 100, 100+, 110,
110+, 110+nr, 120, 120nr, 130, 130nr)
Q1292-60227
C7791-60287
1
Bypass Platen Kit (Applicable to 110+,
110+nr, 130 and 130nr)
C7791-60220
1
Bypass Platen Kit (Applicable to 100, 110,
120, 120nr)
Q6655-60074
1
Bypass Platen Kit (Applicable to 70, 90, 90r)
C7796-60217
1
Pivot Assembly (Applicable to 100, 100+,
110, 110+, 110+nr, 120, 120nr, 130 and
130nr)
Q6656-60102
1
Pivot Assembly (Applicable to 70, 90, 90r)
7
C7791-60232
1
Pick Cam (Applicable to 70, 90, 90r, 100,
100+, 110, 110+, 110+nr, 120, 120nr, 130
and 130nr)
8
Q7791-60307
1
Bypass Platen Actuator & Spring (Applicable
to 100+, 110+, 110+nr, 130 and 130nr)
Q6655-60088
1
Bypass Platen Actuator & Spring (Applicable
to 70, 90, 90r)
C8108-67030
1
Misc Plastic Parts (includes Plift Block, Pin
Caber, Pick Cam, FDRLR Idler Gear)
5
6
-
6-20
8
2
1
6
3
7
5
4
Parts and Diagrams
Figure 8: Top Paper Path Assemblies
6-21
Parts and Diagrams
Rear Paper Path Assemblies
Rear Paper Path Assemblies
Reference
on
Drawing
HP Part Number
Quantity
1
Q6655-60063
1
Inner Paper Guide (Applicable to 70, 90,
90r)
C7791-60202
1
Inner Paper Guide (Applicable to 100,
100+, 110, 110+, 110+nr, 120, 120nr, 130
and 130nr)
Q1292-60210
1
Pick Roller Assembly (Applicable to 100,
100+, 110, 110+, 110+nr, 120, 120nr, 130
and 130nr)
Q6655-60123
1
Pick Roller Assembly (Applicable only to 70,
90, 90n)
3
C7791-60230
1
Upper Roller Kit
4
C7791-60235
1
Lower Paper Guide Bits
2
6-22
2
1
4
3
4
Parts and Diagrams
Figure 9: Rear Paper Path Assemblies
6-23
Parts and Diagrams
Paper Feed Assemblies
Paper Feed Assemblies
Reference
on
Drawing
HP Part Number
Quantity
1
C8108-67044
1
Main Tray Assembly (Applicable to 10ps,
20ps, 30, 30n, 50ps)
Q1292-60097
1
Main Tray Assembly (Applicable to 70, 90,
90r, 100+, 110+, 110+nr, 130 and 130nr)
C7791-60146
1
Main Tray Assembly (Applicable to 100,
110, 120,120nr)
C7790-60149
1
Output Tray Assembly (Applicable to 10ps,
20ps and 50ps)
C7790-60448
1
Output Tray Assembly (Applicable to 30 and
30n)
Q6655-60101
1
Output Tray Assembly (Applicable to 70)
Q6656-60072
1
Output Tray Assembly (Applicable to 90,
90r)
C7791-60280
1
Output Tray Assembly (Applicable to 130
and 130nr)
C7796-60063
1
100+, 110, 110+, 110+nr)
C7791-60145
1
120nr)
3
C8108-67050
2
Drawer and Spring Cam
4
Q1293-60067
1
Cleanout Assembly (Rear-Feed) (Applicable
to 10ps, 20ps, 30, 30n, 50ps)
Q1292-60215
1
to 100, 100+, 110, 110+, 110+nr, 120,
120nr, 130 and 130nr)
Q6655-60125
1
to 70, 90, 90r)
2
5
6-24
C7791-60297
Input tray Cover (Applicable to 70, 90, 90r,
100+, 110+, 110+nr, 130 and 130nr)
4
3
1
2
5
Parts and Diagrams
Figure 10: Paper Feed Assemblies
6-25
Parts and Diagrams
Cable Harnesses
Cable Harnesses
Reference
on
Drawing
HP Part Number
Quantity
1
C7790-60120
1
Motor Harness (Applicable to 10ps, 20ps,
30, 30n, 50ps)
C7791-60213
1
Motor Harness (Applicable to 70, 90, 90r,
100, 100+, 110, 110+, 110+nr, 120, 120nr,
130 and 130nr)
C7790-60121
1
Encoder Harness (Applicable to 10ps, 20ps,
30, 30n, 50ps)
C7791-60214
1
Encoder Harness (Applicable to 70, 90, 90r,
100, 100+, 110, 110+, 110+nr, 120, 120nr,
130 and 130nr)
3
C7790-60122
1
Duplexer OOP Sensor Harness (Applicable
to 10ps, 20ps and 50ps)
-
C7790-60421
1
Front Panel Harness
-
C7791-60231
1
Duplexer OOPS Harness (Applicable to 70,
90, 90r, 100, 100+, 110, 110+, 120
,120nr,130 and 130nr)
2
6-26
Parts and Diagrams
1
2
3
Figure 11: Cable Harnesses
6-27
Parts and Diagrams
Ink Supplies & Accessories (1of 4)
Applicable to Designjets: 10ps, 20ps & 50ps
Ink Supplies and Accessories
Reference
on
Drawing
HP Part Number
Quantity
1
C8109-67016
1
Secondary Tray
2
C8108-67053
1
Duplexer
3
J4169-61001
1
Network Card (Replacement)
J4169-69001
1
Network Card (Exchange)
C5019-80008
1
Black Printhead
C4810-60067
1
Cyan Printhead
C4812-60005
1
Magenta Printhead
C4813-60004
1
Yellow Printhead
C5020-80008
1
Light Cyan Printhead
C5021-80008
1
Light Magenta Printhead
C5016-80014
1
Black Ink Cartridge
C4911-61002
1
Cyan Ink Cartridge
C4912-61003
1
Magenta Ink Cartridge
C4913-61003
1
Yellow Ink Cartridge
C5017-80016
1
Light Cyan Ink Cartridge
C5018-80014
1
Light Magenta Ink Cartridge
C7790-60217
1
Electronics End Cap
4
5
-
6-28
Parts and Diagrams
5
4
2
3
1
Figure 12: Ink Supplies and Accessories (Applicable to 10ps, 20ps and 50ps)
6-29
Parts and Diagrams
Ink Supplies and Accessories (2 of 4)
Applicable to Designjets: 100, 100+
Reference
on
Drawing
HP Part Number
Quantity
1
J6057-61001
1
Network Card (New)
J6057-69001
1
C4810-60066
1
Black Printhead
C4810-60067
1
Cyan Printhead
C4812-60005
1
Magenta Printhead
C4813-60004
1
Yellow Printhead
C4844-60053
1
Black Ink Cartridge
C4911-61002
1
Cyan Ink Cartridge
C4912-61003
1
C4913-61003
1
4
C7790-60217
1
Electronics End Cap
-
C7790-60425
1
USB Cable (5m)
2
3
6-30
3
2
4
1
Parts and Diagrams
Figure 13: Ink Supplies and Accessories
6-31
Parts and Diagrams
Ink Supplies & Accessories (3 of 4)
Applicable to DesignJets 120, 120nr)
Reference
on
Drawing
HP Part Number
Quantity
1
J6057-61001
1
Network Card (New)
J6057-69001
1
C5019-80008
1
Black Printhead
C4810-60067
1
Cyan Printhead
C4812-60005
1
Magenta Printhead
C4813-60004
1
Yellow Printhead
C5020-80008
1
C5021-80008
1
C5016-80014
1
Black Ink Cartridge
C4911-61002
1
Cyan Ink Cartridge
C4912-61003
1
C4913-61003
1
C5017-80016
1
C5018-80014
1
4
C7790-60217
1
Electronics End Cap
-
C7790-60425
1
USB Cable (5m)
2
3
6-32
3
2
4
1
Parts and Diagrams
Figure 14: Ink Supplies & Accessories (Applicable to DesignJet 120/120nr)
6-33
Parts and Diagrams
Ink Supplies & Accessories (4 of 4)
Applicable to Designjets: 30, 30n, 70, 90, 90r, 130, 130nr
Reference
on
Drawing
HP Part Number
Quantity
1
J4169-61001
1
Network Card (Replacement)
J4169-69001
1
C5019-80008
1
Black Printhead
C9420-88001
1
Cyan Printhead
C9421-88001
1
Magenta Printhead
C9422-88001
1
Yellow Printhead
C9423-88001
1
C9424-88001
1
C5016-80014
1
Black Ink Cartridge
C9425-88001
1
Cyan Ink Cartridge
C9426-88001
1
C9427-88001
1
C9428-88001
1
C9429-88001
1
-
C7790-60217
1
Electronics End Cap
-
C7790-60425
1
USB Cable (5m)
2
3
6-34
Parts and Diagrams
3
2
1
Figure 15: Ink Supplies & Accessories
6-35
Parts and Diagrams
Rollfeed Components
Applicable to Designjets: 90r, 110, 110+, 110+nr, 120nr,
130nr
Rollfeed Components
Reference
on
Drawing
HP Part Number
Quantity
1
Q1292-60238
1
Rollfeed Bracket Kit (ROHS)
2
C7797-60064
1
Cutter
3
C7797-60008
1
Spindle
Q6655-60081
1
Spindle (Applicable only to 70, 90, 90r)
Q1247-60023
1
Automatic Roll Replacement Kit (Only
applicable to 110+nr, 120nr, 130nr)
4
6-36
2
4
3
4
1
Parts and Diagrams
Figure 16: Rollfeed Components
6-37
Parts and Diagrams
Printer Stand and Basket
Applicable Designjet 100, 100+, 120, 120nr, 130, 130nr
Printer Stand and Basket
Reference
on
Drawing
HP Part Number
Quantity
1
Q1246-60007
2
Legs Assembly
2
Q1246-60008
1
X-Brace Assembly
3
Q1246-60009
2
Foot Assembly
4
Q1246-60010
1
Basket Kit
5
Q1246-60011
1
Base Adaptor (Left and Right)
6
Q1246-60012
1
Input Tray Support
-
Q1246-60013
1
Hardware Kit
6-38
Parts and Diagrams
5
5
6
2
1
4
3
Figure 17: Printer Stand and Basket
6-39
Parts and Diagrams
6-40
Re m ov a l a n d Insta ll a tio n
7
7
Introduction 7-3
Top Cover 7-5
Front Cover (A pplic a bility: 1 0 ps, 2 0 ps, 3 0, 3 0n, 50ps) 7-6
C enter Cover 7-7
Right End Cover 7-9
Left End Cover 7-1 1
Ink Supply Station Cover (A pplic a bility: 70, 1 0 0, 1 0 0plus, 1 1 0plus) 7-1 3
Ink Supply Station 7-1 4
Electronics Module 7-1 8
Power Supply Unit 7-22
Service Station 7-24
Front Panel 7-27
Encoder Strip 7-28
C arria ge Motor 7-29
Cle anout Assembly 7-3 1
Ink Supply Tubes 7-32
C arria ge Assembly (A pplica bility: 70, 1 0 0, 1 0 0 +, 1 1 0 +, 1 2 0, 1 2 0nr) 7-35
C arria ge Assembly (A pplica bility: 1 0 ps, 2 0ps, 3 0, 3 0nr, 50 ps, 90, 9 0r,
1 3 0, 1 3 0nr) 7-37
C arria ge Belt 7-4 1
Starwheel Assembly (A pplica bility: 1 0ps, 2 0ps, 3 0, 3 0n, 50ps) 7-42
Starwheel Assembly 7-43
Print Platen Assembly 7-4 4
O utput Sep arator (A pplica bility: 1 0ps, 2 0 ps, 3 0, 3 0n, 50 ps) 7-46
Ramp Motor Assembly 7-47
O utput Mechanism Assembly (A pplic a bility: 1 0ps, 2 0 ps, 3 0, 3 0n, 50ps) 749
Spittoon (If Installed in the Printer) 7-5 1
Pivot Assembly 7-52
Feed Roller Assembly (A pplica bility: 1 0 ps, 2 0, 3 0, 3 0n, 50 ps) 7-54
Feed Roller Assembly 7-56
Pick Assembly 7-62
Pinch Assembly (A pplica bility: 1 0ps, 2 0ps, 3 0, 3 0n, 50ps) 7-68
Inner Pa per G uide (Applica bility: 1 0ps, 2 0ps, 3 0, 3 0n, 50 ps) 7-7 1
Inner Pa per G uide 7-72
7-1
O O PS Sensor 7-73
Pa per-Axis Motor Drive Assembly (A pplica ble only to 1 0ps, 2 0ps, 3 0, 3 0n,
50ps) 7-75
Pa per-Axis Motor Assembly (A pplic a bility: 9 0, 9 0r, 1 2 0, 1 2 0nr, 1 3 0,
1 3 0nr) 7-77
Byp ass Platen (A pplica bility: 9 0, 9 0r, 1 2 0, 1 2 0nr, 1 3 0, 1 3 0nr) 7-78
Byp ass Platen Actuator (A pplica bility: 9 0, 9 0r, 1 3 0, 1 3 0nr) 7-8 1
7-2
Removal and Installation
Intro d uctio n
This cha pter is a step by step guide to the re m oval and installation of the key com ponents in the
printer. You m ay find it useful to tick off the steps as they are perform ed. Use the illustration at
each procedure to identify the p arts referred to in the text.
The procedures appe ar in order of re m oval. So the whole m achine can be stripped down by
starting at the beginning of this chapter and working through the subsequent procedures.
Before usin g this ch a pter to re m ove a n d inst a ll a n e w co m p o n e nt, a l w a ys
m a ke sure th a t y o u h a ve p erfor m e d th e relev a nt ser vice test fro m Ch a pter 4. If
th e test p asses y o u w ill n ot n ee d to re p l ace th e co m p o n ent.
Sa fet y Preca utio ns
Review W A R N I N G and C AUTI O N sym bols and instructions before you service the printer.
Follow these warnings and cautions for your protection and to avoid d a m a ging the printer.
Serio us sh oc k h a z a r d le a din g to d e a th o r injur y m a y result if y o u d o n ot t a ke
th e follo w in g p reca utio ns:
Ensure th a t th e ac p o w er o utlet (m a ins) h as a p rotective e a rth (g ro u n d)
ter min a l.
Sw itch th e plotter off, a n d disco n n ect it fro m th e p o w er so urce p rior to
p erfor min g a n y m a inte n a nce.
Preve nt w a ter or oth er liq uids fro m ru n nin g o nto electrica l co m p o n e nts or
circuits, or thro u g h o p e nin gs in th e m o d ule.
Electrosta tic Disch a r g e (ESD) Preca utio ns
To prevent d ama ge to the Printer circuits from high-volta ge electrostatic discharge (ESD):
1. Do not we ar clothing that is subject to static build-up.
2. Do not handle integrated circuits (ICs) in carpeted are as.
3. Do not remove an IC or a printed circuit assembly (PC A) from its conductive fo am p a d or
conductive p acka ging until you are re a dy to install it.
4. G round (e arth) your body while disassembling and working on the Printer.
5. After removing a cover from the Printer, attach an e arthing (ground) le a d between the PC A
common and e arth ground. Touch all tools to e arth ground to remove static charges before
using them on the Printer.
6. After removing any PC A from the Printer, place it on a conductive foam p a d or into its
conductive p acka ging to prevent ESD d ama ge to any ICs on the PC A .
7-3
Re q uire d To ols
The following tools are required to disassemble and rep air the Printer.
Long Torx Screwdriver with
the indicated attachments
N ut driver with the
indicated attachments
Small flat-bla de screwdriver
7-4
To p Cover
Re m ov a l
Sw itch off th e p ro d uct a n d re m ove th e p o w er ca ble.
1.
O pen the Top Cover.
2. Rele ase the clips that secure the Top Cover
and remove from the Printer.
7-5
Fro nt Cover (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n , 5 0 ps)
Re m ov a l
1.
O pen the Access Cover.
2. Rele ase the clips (from the inside) that
secure the Front Cover.
3. Remove the Front Cover from the Printer.
7-6
Center Cover
Re m ov a l
1. Remove the Top Cover Pa ge 7-5 .
2. Rele ase the Ink Supply Tubes from the
Raceway Holder. Remove the Raceway
Holder from the Printer.
3. Rele ase the Tubes from the retaining clips in
the C enter C over.
4. Remove 4 T-1 0 screws that secure the
C enter Cover to the Printer.
7-7
C enter Cover from the re ar.
Ste p 5 n ot a p plica ble to 10 ps,2 0 ps,
3 0, 3 0 n, 5 0 ps
6. O pen the Printhe a d Door.
7. Remove the C enter C over from the Printer.
7-8
Rig ht En d Cover
Re m ov a l
1. Remove the C enter C over Pa ge 7-7 .
2. O pen the Printhe a d Door.
3. Rele ase the Door Sensor from the Right End
Cover.
4. Remove 1 T-1 0 screw that secures the Right
End Cover to the Printer.
7-9
5. Remove 1 T-1 0 screw from the Right Side
Bracket.
Ste p 5 n ot a p plica ble to 10 ps,2 0 ps,
3 0,3 0 n,5 0 ps
6. Rele ase the clips that secure the Right End
Cover to the Printer (use a flat-bla de
screwdriver if necessary).
7. Remove the Right End C over from the Printer.
7-1 0
Left En d Cover
Re m ov a l
2. Disconnect the Front Panel ca ble from the
re ar of the Printer.
Disconnect
Follo w in g ste ps 3, 4 a n d 5 n ot
a p plica ble to 10 ps,2 0 ps, 3 0, 3 0 n ,
5 0 ps
3. Remove 1 T-1 0 screw from the Re ar Left
Trim.
4. Remove the Re ar Left Trim from the Printer.
7-1 1
5. Remove 1 T-1 0 screw from the Left Side
Bracket.
6. Rele ase the clips that secure the Left End
Cover to the Printer (use a flat-bla de
screwdriver if necessary).
7. Remove the Left End Cover from the Printer.
Before installin g th e Left En d Cover,
m a ke sure yo u first ch ec k th a t th e
Fro nt Pa n el C a ble is ro ute d
correctly as sh o w n o n Pa g e 7-27 .
7-1 2
In k Su p ply St a tio n Cover (A p plica bilit y : 70, 10 0, 10 0 plus,
110 plus)
Re m ov a l
2. Remove the Right End Cover Pa ge 7-9 .
3. Rele ase the Ink Tubs from the clip on the
ISS C over.
4. Remove 2 screws that secure the ISS C over
to the Ink Supply Station.
5. Remove the ISS Cover from the Printer.
7-1 3
In k Su p ply Sta tio n
Re m ov a l
Follo w in g ste p o nly a p plica ble to
Desig njet 70, 10 0, 10 0 +, 110 +
3. Remove the ISS Cover Pa ge 7-1 3 .
Follo w in g ste p n ot a p plica ble to
Desig njet 10 ps, 2 0 ps, 3 0, 3 0 n,
5 0 ps
4. Rele ase the Plastic Cover protecting the
Electronics Module.
5. Disconnect the Ink Supply Station C a ble
from the M ain PC A .
7-1 4
6. Remove 1 T-1 0 screw securing the Plastic
Cover. Remove the Plastic Cover from the
Printer.
Ste p 6 o nly a p plica ble to 70, 10 0,
10 0 +, 10 0 +
7.
Cut the Plastic Tie that secures the Ink
Supply Station C a ble to the Power Supply
Unit.
8. Rele ase the Tubes Bracket from the Ink
Supply Station by pushing the clips inwards
and lifting up the Bracket.
1
2
7-1 5
9. Remove 2 T-1 0 screws that secure the Ink
Supply Station.
7-1 6
10 . Move the Ink Supply Station to the left to
rele ase it from the securing clips.
2
1
Securing
Clips
11. Remove the Ink Supply Station from the
Printer.
7-1 7
Electro nics M o d ule
Re m ov a l
Desig njet 10 ps, 2 0 ps, 3 0, 3 0 n,
5 0 ps
3. Rele ase the Plastic Cover protecting the
Electronics Module.
4. Disconnect ALL the ca bles from the M ain
PC A .
7-1 8
5. Remove 3 T-1 0 (Ty p e B) screws that
secure the Electronics Module and the
Power Supply Unit to the Printer.
Desig njet 10 ps, 2 0 ps, 3 0, 3 0 n,
5 0 ps
6. Remove the Plastic Cover from the Printer.
7. Remove 1 T-1 0 screw that secures the
Electronics Module.
7-1 9
8. Rele ase the plastic sheet that secures the
Trailing C a ble to the b ack of the
Electronics Module.
9. Slide out the Electronics Module and the
Power Supply Unit (as o ne asse m bly) to
the right.
10. Slide the Power Supply Unit upwards to
rele ase it from the Electronics Module.
7-2 0
11. Remove the Electronics Module from the
Printer.
Ch ec k if th e ca ble ties n ee d to b e
cut b efore se p a r a tin g the Po w er
Su p ply U nit a n d th e Electronics
M o d ule.
7-2 1
Po w er Su p ply U nit
Re m ov a l
3. Remove the Electronics Module Pa ge 7-1 8 .
Follo w in g t w o ste ps o nly
a p plica ble to Desig njet 10 ps, 2 0 ps,
3 0, 3 0 n, 5 0 ps
4. Disconnect the Motor H arness C a ble.
Disconnect
5. Remove 1 T-1 0 screw (Ty p e A) that
secures the G rounding Strip.
7-2 2
6. Press in the clips on either side and rele ase
the Power Socket.
1
1
2
7. Remove the Power Supply from the Printer.
7-2 3
Ser vice St a tio n
Re m ov a l
3. Remove the Electronics Module Page 7-1 8 .
4. Remove the Power Supply Unit Page 7-22 .
Follo w in g ste p is n ot a p plica ble to
Desig njet 10 ps, 2 0 ps, 3 0, 3 0 n,
5 0 ps
5. Remove 2 screws that secure the
Reinforcement Bracket. Remove the
Reinforcement Bracket from the Printer.
6. Disconnect the Service Station C a ble.
7-2 4
7. Unc a p the C arria ge Assembly by turning
the Service Station Motor clockwise.
8. Move the C arria ge Assembly out of the
Service Station.
9. Rele ase the Encoder Strip from the Encoder
Strip Holder.
7-2 5
10 . Remove 1 T-1 0 screw that secures the
Encoder Strip Holder on the right hand
side of the Printer.
11. Remove the Encoder Strip Holder from the
Printer.
12. Slide the Service Station out of the Printer.
If th e Ser vice St a tio n is re pl ace d , m a ke sure th a t y o u ch ec k th a t th e Pe n to Rib
Sp ace (PRS) is w ithin sp ecifica tio ns.
7-2 6
Fro nt Pa n el
Re m ov a l
1. Remove the C enter C over Pa ge 7-7
2. Remove the Left End Cover Pa ge 7-1 1 .
1
3. Rele ase the Front Panel from inside the Left
H and Cover.
2
4. Disconnect the ca ble from the Front Panel
and remove from the Printer.
The C a ble MUST
go over the hook
5. Im p ort a nt: W h e n inst a llin g th e
Fro nt Pa n el, m a ke sure y o u ro ute
th e ca ble as sh o w n:
7-2 7
Enco d er Strip
Re m ov a l
4. Rele ase the Encoder Strip from the left
hand side of the Printer.
1
2
5. Rele ase the Encoder Strip from the right
6. G ently slide out the Encoder Strip through
the C arria ge Assembly and remove from
the Printer.
7-2 8
C a rri a g e M otor
Re m ov a l
4. Disconnect the ca ble from the C arria ge
Motor.
Disconnect
1
5. Rele ase the Belt from the C arria ge Motor
by pushing in the Turnaround Assembly
(right hand side of the printer) and at the
same time rele asing the Belt from the
Motor on the left hand side of the printer.
2
C arria ge Motor.
7-2 9
7. Remove the C arria ge Motor from the
Printer (needs to be removed from
underne ath).
7-3 0
Cle a n o ut Asse m bly
Re m ov a l
1. To rele ase the Cle anout Assembly, push in
the 2 buttons on either side.
2. Remove the Cle anout Assembly from the
Printer.
7-3 1
In k Su p ply Tu b es
Re m ov a l
3. Rele ase the Tubes Bracket from the Ink
Supply Station by pushing the clips
inwards and lifting up the Bracket.
1
2
Th e follo w in g ste p is n ot a p plica ble
to 10, 2 0, 3 0, 3 0 n, 5 0 ps
Trailing C a ble Support to the C arria ge
Assembly. Rele ase the Trailing C a ble
Support from the C arria ge Assembly.
5. Remove 1 T-1 0 screw that secures the Tube
Crane to the C arria ge Assembly.
7-3 2
6. O pen the Printhe a d Cover and remove 2 T-8
screws that secure the Tube Crane to the
C arria ge Assembly.
Th e follo w in g ste p o nly a p plica ble
to 70, 10 0, 10 0 +, 110 plus
7. Lift up the Tube Crane (1) to rele ase the PH
Cover (2) from the C arria ge Assembly and
remove from the Printer.
Rele ase Tubes
2
1
8. Rele ase the Ink Supply Tubes from the
Raceway Holder.
7-3 3
9. Rele ase the Ink Supply Tubes and remove
from the Printer.
A fter inst a llin g N E W In k Su p p ly Tu b es, m a ke sure th a t y o u p rim e th e tu b es
(Refer to "Set Fl a g to Prim e Tu b es" in th e " Utilities" Sectio n).
7-3 4
C a rri a g e Asse m bly (A p plica bilit y : 70, 10 0, 10 0 + , 110 + ,
12 0, 12 0 nr)
Re m ov a l
6. Remove the Service Station Pa ge 7-24 .
7. Remove the Ink Supply Tubes Pa ge 7-32 .
1
8. Rele ase the Belt from the C arria ge Motor
by pushing in the Turnaround Assembly
(right hand side of the printer) and at the
same time rele asing the Belt from the
Motor on the left hand side of the printer.
2
Th e follo w in g ste p is o nly
a p plica ble to 12 0, 12 0 nr
Trailing C a ble Clip to the Chassis.
7-3 5
10 . Rele ase the Trailing C a ble Clip from the
Chassis.
2
1
11. Rele ase the Trailing C a ble from the
Chassis.
12. Slide the C arria ge Assembly to the right
and out of the Printer.
13. If the C arria ge Assembly is to be replaced,
make sure that you remove the belt (in
order to install it on the new carria ge). To
remove the belt Pa ge 7-4 1 .
If th e C a rri a g e is re p l ace d b y a n e w o n e, m a ke sure th a t y o u p erfor m th e PRS
A djustm e nt p roce d ure.
7-3 6
C a rri a g e Asse m bly (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 nr,
5 0 ps, 9 0, 9 0 r, 13 0, 13 0 nr)
Re m ov a l
9 0, 9 0 r, 13 0, 13 0 nr
Trailing C a ble Clip to the Chassis.
9. Rele ase the Trailing C a ble Clip from the
Chassis.
2
1
7-3 7
10 . Rele ase the Trailing C a ble from the
Chassis.
9 0, 9 0 r, 13 0, 13 0 nr
Turnaround Stopper. Remove the
Turnaround Stopper from the Printer.
1
12. Rele ase the Belt from the C arria ge Motor by
pushing in the Turnaround Assembly (right
hand side of the printer) and at the same
time releasing the Belt from the Motor on the
left hand side of the printer.
2
7-3 8
13. Slide the C arria ge Assembly to the right
and out of the Printer.
14. If the C arria ge Assembly is to be replaced,
make sure that you remove the belt (in
order to install it on the new c arria ge). To
remove the belt Pa ge 7-4 1 .
If th e C a rri a g e is re p l ace d b y a n e w o n e, m a ke sure th a t y o u p erfor m th e PRS
A djustm e nt p roce d ure.
Insta ll a tio n of th e C a rri a g e Asse m bly - IM P O RTA NT (O nly
a p plica ble to 9 0 , 9 0 r, 13 0, 13 0 nr)
After re-installing the C arria ge Assembly and Belt, take note of these steps for the correct installation
of the Turnaround Stopper. These steps must be followed in exactly the same sequence:
1. Place the Turnaround Stopper in to position
and locate the slot in the Stopper on to the
Turnaround Assembly. This step is very
important since it will determine the sp ace
between the Stopper and the Turnaround
Assembly.
2. Insert the first screw (left) and tighten it.
7-3 9
3. Insert the 2nd screw (right) and tighten it.
As you tighten the screw you should notice
that the slot in the Stopper will rise away
from the Turnaround Assembly.
A fter th e inst a ll a tio n of th e C a rri a g e Asse m bly a n d th e Turn a ro u n d Sto p p er,
y o u m ust first ch ec k th a t th e Cutter cuts th e m e di a correctly (if th e Printer h a s
th e Rollfee d a n d Cutter inst a lle d).
7-4 0
C a rri a g e Belt
Re m ov a l
7. Remove the C arriage Assembly Pa ge 7-35 .
8. Rele ase the Belt from the bottom of the
C arria ge Assembly.
7-4 1
St a r w h eel Asse m bly (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n ,
5 0 ps)
Re m ov a l
secures the Starwheel Assembly to the right
hand side of the printer.
secures the Starwheel Assembly to the left
hand side of the printer.
4. Remove the Starwheel Assembly.
7-4 2
St a r w h eel Asse m bly
Re m ov a l
Starwheel Assembly to the right hand side
of the printer.
Starwheel Assembly to the left hand side of
the printer.
6. Remove the Starwheel Assembly.
7-4 3
Print Pl a ten Asse m bly
Re m ov a l
4. Remove the Starwheel Assembly Pa ge 743 .
5. Rele ase the Belt from the Print Platen
Assembly.
Spring Idler. Remove the Spring Idler from
the Printer.
7-4 4
7. Rele ase the locking mechanism from the left
1
2
3
8. Rele ase the locking mechanism from the
right hand side of the Printer.
2
1
9. Slide out the complete Print Platen
Assembly.
7-4 5
O utp ut Se p a r a tor (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n,
5 0 ps)
Re m ov a l
1. Remove the Front Cover Pa ge 7-7 .
3. Remove the O utput Tray.
4. Unclip the O utput Sep arator and remove
from the Printer.
7-4 6
Ra m p M otor Asse m bly
(N ot a p plica ble to 10 ps, 2 0 ps, 3 0, 3 0 n, 5 0 ps)
Re m ov a l
4. Remove the Print Platen Assembly Pa ge
7-4 4 .
5. Remove 2 T-1 0 screws that secure the Front
Left Bracket.
6. Remove the Front Left Bracket from the
Printer.
7-4 7
7. Disconnect the Ramp Motor ca ble.
Disconnect
8. Remove 1 T-1 0 screw from the Ramp Motor
Assembly.
9. Remove the Ramp Motor Assembly from
the Printer.
1
3
7-4 8
2
O utp ut M ech a nism Asse m bly (A p plica bilit y : 10 ps, 2 0 ps,
3 0, 3 0 n, 5 0 ps)
Re m ov a l
5. Remove the O utput Sep arator Pa ge 7-46 .
7. Rele ase the Belt from the O utput
Mechanism Assembly.
left hand side of the Printer.
1
2
3
7-4 9
1
2
10 . Slide out the complete O utput Mechanism
Assembly.
7-5 0
Spitto o n (If Inst a lle d in th e Printer)
Re m ov a l
Spittoon.
5. Remove the Spittoon from the Printer.
7-5 1
Pivot Asse m bly
Re m ov a l
4. Remove the Starwheel Assy Pa ge 7-43 .
5. Remove 1 T-8 screw and washer that
secure the Pivot Assembly on the left hand
6. Remove 1 T-8 screw and washer that secure
the Pivot Assembly on the right hand side of
the Printer.
7-5 2
7. Remove the Pivot Assembly from the Printer.
A fter re m ovin g or re pl acin g th e
Pivot Asse m bly, m a ke sure th a t
yo u p erfor m th e PRS A djustm ent
p roce d ure.
M a ke sure yo u use NE W scre ws to
install th e Pivot Asse m bly w h en it
h as b een re m ove d or re pl ace d.
7-5 3
Fee d Roller Asse m bly (A p plica bilit y : 10 ps, 2 0, 3 0, 3 0 n,
5 0 ps)
Re m ov a l
5. Remove the Electronics Module Pa ge 718.
7. Remove the O utput Sep arator Pa ge 746 .
8. Remove the O utput Mechanism Assembly
Pa ge 7-49 .
9. Remove the Pa per-A xis Motor Drive
Assembly Pa ge 7-56 .
10 . Rele ase the locking mechanism from the
1
2
1
2
7-5 4
12. Rele ase the Pin C a ber and remove from the
Printer.
13. Rele ase the Spring.
14. Raise the locks so that they are aligned
with the cutouts and lift out the Feed Roller
Assembly from the Printer.
A fter re m ovin g or re pl acin g th e Fee d Roller Asse m bly, m a ke sure th a t y o u
p erfor m th e PRS A djustm ent p roce d ure a n d th e Accur acy C a lib r a tio n.
7-5 5
Fee d Roller Asse m bly
(N ot a p plica ble to Desig njets 10 ps, 2 0 ps, 3 0, 3 0 n , 5 0 ps)
Re m ov a l
4. Remove the Electronics Module Pa ge 718.
5. Remove the Power Supply Unit Pa ge 722 .
8. Remove the Print Platen Assembly Pa ge
7-4 4 .
9. Remove the Spittoon (if installed) Pa ge 751.
10 . Remove the Pivot Assembly Pa ge 7-52 .
11. Disconnect the Pa per-A xis and Encoder
ca bles.
7-5 6
Pa per-A xis Motor Mount.
13. Remove 2 T-1 0 screws that secure the Pivot
Assembly Support on the right hand side of
the Printer.
14. Remove the Pivot Assembly Support from the
Printer.
7-5 7
2
1
16. Remove 1 T-1 0 screw and nut that secures
the Feed-Roller Support on the left hand
bracket on the left hand side of the Printer.
7-5 8
18 . Remove the Bracket from the Printer.
1
2
2 0 . Rele ase the Spring from the Bracket.
7-5 9
2
with the cutouts and lift out the Feed Roller
Assembly (including the Pa per-Axis Motor)
from the Printer.
2
1
A fter re m ovin g or re pl acin g th e Fee d Roller Asse m bly, m a ke sure th a t y o u
p erfor m th e PRS A djustm ent p roce d ure a n d th e Accur acy C a lib r a tio n.
7-6 0
Pic k Asse m bly (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n , 5 0 ps)
Re m ov a l
1. Remove the Cle anout Assembly Pa ge 73 1.
2. Rele ase the locking mechanism that
secures the Pick Assembly on the right
hand side of the printer (looking from the
re ar).
1
2
secures the Pick Assembly on the left hand
side of the printer (looking from the re ar)
1
2
with the cutouts and lift out the Pick
7-6 1
Pic k Asse m bly
Re m ov a l
1. Remove the Cleanout Assembly Page 7-3 1 .
6. Remove the Power Supply Unit Pa ge 7-22 .
8. Remove the Encoder Strip Pa ge 7-28 .
10. Remove the C arria ge Assembly Pa ge 7-35 .
11. Remove 4 screws that secure the H anger
Assembly on the left hand side of the
Printer.
12. Remove 1 screw that secures the H anger
Assembly on the left hand side of the Printer.
7-6 2
13. Disconnect the Pa per-A xis, Encoder and
Ramp Motor ca bles.
14. Remove 1 screw from the Re ar Left Trim
Bracket.
15. Remove the Re ar Left Trim Bracket from the
Printer.
7-6 3
Assembly on the right hand side of the
Printer.
Assembly on the right hand side of the
Printer.
18. Remove 1 T-1 0 screw from the Re ar Right
Trim.
7-6 4
19. Remove the Re ar Right Trim from the Printer.
2 0 . Remove 1 screw from the Re ar Right Trim
Bracket.
21. Remove the Re ar Right Trim Bracket from
the Printer.
7-6 5
2 2. Remove the H anger Assembly from the
Printer.
3
If th ere a re a n y ca bles still
a ttach e d b et w een th e H a n g er
Asse m bly a n d th e Printer th en
disco nn ect th e m b efore re m ovin g
th e H a n g er Asse m bly.
2
1
2 3. Rele ase the locking mechanism that
secures the Pick Assembly on the right
hand side of the printer (looking from the
re ar).
1
2
2 4. Rele ase the locking mechanism that
secures the Pick Assembly on the left hand
side of the printer (looking from the re ar)
1
2
7-6 6
2 5. Raise the locks so that they are aligned with
the cutouts and lift out the Pick Assembly
from the Printer.
7-6 7
Pinch Asse m bly (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n , 5 0 ps)
Re m ov a l
3. Remove the Pick Assembly Pa ge 7-62 .
4. Rele ase the O ut-of-Pa per Sensor from the
Pinch Assembly by pinching the ta bs on
either side.
1
2
1
5. Rele ase ALL the Pinch Springs from the
Pinch Assembly.
7-6 8
6. Rele ase the O ut-of-Pa per Sensor c a ble that
is looped underne ath the Pinch Assembly.
7.
Working from the re ar, pull out the Pinch
A fter re m ovin g or re pl acin g th e Pinch Asse m bly, m a ke sure th a t y o u p erfor m
th e PRS A djustm ent p roce d ure.
7-6 9
Lo w er Pa p er G uid e (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n,
5 0 ps)
Re m ov a l
2. Remove the Pick Assembly Pa ge 7-6 1 .
3. Rele ase the ta bs that secure the Lower
Pa per G uide (use a flat bla de screwdriver
to help you if necessary).
4. Remove the Lower Pa per G uide from the
Printer.
1
1
2
2
7-7 0
In n er Pa p er G uid e (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n ,
5 0 ps)
Re m ov a l
2. Remove the Pick Assembly Pa ge 7-6 1 .
3. Rele ase the locating pins on the left hand
side (looking from the re ar) by pushing the
Inner Pa per G uide to the right and then
removing it from the Printer.
1
2
7-7 1
In n er Pa p er G uid e
N ot a p plica ble to 10 ps, 2 0 ps, 3 0, 3 0 n , 5 0 ps
Re m ov a l
2. Remove the Top Cover Page 7-5 .
10 . Remove the Ink Supply Tubes Pa ge 7-32 .
13. Pull the Inner Pa per G uide from the middle
to rele ase it from the Printer.
14. Remove both pieces of the Inner Pa per
G uide from the Printer.
7-7 2
O O PS Se nsor
Re m ov a l
1. Remove the Center Cover Page 7-7 .
5. Remove the Service Station Page 7-24 .
6. Disconnect the O O PS Sensor C a ble.
7. Remove the Spring that secures the O O PS
Sensor.
Remove
7-7 3
8. Press the O O PS Sensor clips inwards to
rele ase it.
9. Remove the O O PS Sensor (including the
ca ble) from the Printer.
Ch ec k if a n y C a ble Ties n ee d to b e
cut b efore re m ovin g th e O O PS
Sensor.
7-7 4
Pa p er- A x is M otor Drive Asse m bly (A p plica ble o nly to
10 ps, 2 0 ps, 3 0, 3 0 n , 5 0 ps)
Re m ov a l
3. Disconnect the Pa per-A xis and Encoder
ca bles.
secures the Pa per-A xis Motor Mount.
secures the Pa per-A xis Motor Mount.
2
1
7-7 5
6. Remove the Pa per-A xis Motor Assembly
from the Printer.
2
1
A fter re m ovin g or re pl acin g th e Pa p er- A x is M otor Asse m bly, m a ke sure th a t
y o u p erfor m th e Accur acy C a lib r a tio n.
7-7 6
Pa p er- A x is M otor Asse m bly (A p plica bilit y : 9 0, 9 0 r, 12 0,
12 0 nr, 13 0, 13 0 nr)
Re m ov a l
Pa per-A xis Motor Assembly.
4. Disconnect the Pa per-A xis Motor ca ble.
5. Rele ase the belt from the Pa per-A xis Motor.
Remove the Pa per-A xis Motor Assembly
from the Printer.
7-7 7
By p ass Pl a ten (A p plica bilit y : 9 0, 9 0 r, 12 0, 12 0 nr, 13 0,
13 0 nr)
Re m ov a l
13. Remove the Print Platen Assembly Pa ge 744.
14. Remove the Pivot Assembly Pa ge 7-52 .
15. Remove the Feed Roller Assembly Pa ge 756 .
17. Remove the Inner Paper G uide Pa ge 7-72 .
18 . Remove 2 T-1 0 screws that secure the Left
Bracket to the Chassis.
7-7 8
19. Slide the Left Bracket out of the Printer.
2 0 . Remove 1 T-1 0 screw that secures the Side
G uide to the Chassis.
21. Raise the Side G uide and then slide it out
to the left.
2
1
7-7 9
2 2. Slide the Byp ass Platen to the left and
remove from the Printer.
7-8 0
By p ass Pl aten Actu ator (A p plica bilit y : 9 0, 9 0r, 13 0, 13 0 nr)
Re m ov a l
13. Remove the Print Platen Assembly Pa ge 744.
14. Remove the Pivot Assembly Pa ge 7-52 .
15. Remove the Feed Roller Assembly Page 756 .
17. Remove the Inner Paper G uide Pa ge 7-72 .
18 . Remove the Bypass Platen Pa ge 7-78 .
19. Remove 1 T-1 0 screw that secures the Right
Bracket to the Chassis.
7-8 1
2 0 . Lift the Right Bracket out of the Printer.
21. Rele ase the Spring from the Byp ass Platen
Actuator.
2
1
2 2. Remove the Byp ass Platen Actuator from
the Printer.
2
7-8 2
1
M a inten a nce
8
8
Cle aning Information 8-2
Lubrication Information 8-4
8-1
M aintenance
M a inten a nce
Cle a nin g Infor m a tio n
IM P O RTA NT
Do N OT cle a n th e follo w in g:
Pinch Rollers, Drive Belt, Service
Station (unless otherwise noted),
M ain PC A and other Electronic
components such as C a bles and
Motors.
C a se Pa rts: Use mild detergents such as PK 2 0 0 or Simple G reen with
water on a cle an lint-free cloth. Solvents and water on a cle an lint-free cloth
can be used to remove stubborn stains on external case p arts.
Pa p er Dust: It is recommended that vacuuming be used to remove p a per
dust from inside the printer. Do N OT use compressed air.
C a rri a g e Fle x-Co nt acts: Use water on a cle an lint-free cloth.
Fle x-Co nt acts
8-2
M aintenance
C a rri a g e Ro d: Cle aning is N OT recommended. If extremely dirty, wipe
with a cle an lint-free cloth. Do N OT use water or solvents.
C a rri a g e Ro d
Enco d er Strip: W ipe from left to right (viewed from front) with a cle an lintfree cloth. Do N OT pull hard on the Encoder Strip.
Enco d er Strip
Drive Roller: Use water on a cle an lint-free cloth. Do N ot use solvents.
Drive Roller
8-3
M aintenance
B ac k b o n e: Use water on a cle an lint-free cloth. Dry carefully, p arts left
d amp may rust.
B ac k b o n e
Du ple x er: Check for ink on connector to module. If ink is present, wipe
cle an with a cle an lint-free cloth.
Duplexer
Lu b rica tio n Infor m a tio n
Lu b rica tio n: Cle aning the C arria ge Rod is N OT recommended. If,
however, the C arria ge was wiped cle an, replace the felt washers on the
C arria ge Assembly. The felt washers are impregnated with oil to provide the
necessary lubric ation for the C arria ge Rod.
8-4
A b o ut this Editio n
This is the 1st edition of this Service M anual
1st edition
W h a t ’s in this Ser vice M a n u a l
This manual contains information necessary to test, calibrate and service:
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
Designjet
Designjet
Designjet
Designjet
Designjet
Designjet
Designjet
Designjet
Designjet
Designjet
Designjet
Designjet
Designjet
Designjet
Designjet
Designjet
1 0ps Printer (Model C 779 0 A)
2 0ps Printer (Model C 779 0B)
3 0 Printer (Model C 779 0D)
3 0n Printer (Model C 779 0E)
50 ps Printer (Model C 779 0 C)
70 Printer (Model Q 6655 A)
9 0 Printer (Model Q 6656 A)
9 0r Printer (Model Q 6656B)
1 0 0 Printer (Model C 7796 A)
1 0 0 + Printer (Model C 7796 C)
1 1 0 Printer (Model C 7796B)
1 1 0 + Printer (Model C 7796D)
1 1 0 +nr Printer (Model C 7 796E)
1 2 0 Printer (Model C 779 1 A)
1 2 0nr Printer (Model C 779 1B)
1 3 0 Printer (Model C 779 1 C)
HP Designjet 1 3 0nr Printer (Model C 779 1D)
For information a bout using these printers, refer to the corresponding User G uide.
The procedures described in this manual are to be performed by HP-qualified
Service Personnel only.
-3

Factory printer service manual

Transcription

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