TransitChek® Card FAQs

TransitChek®
Card FAQs
For Employees
ABOUT THE TRANSITCHEK CARD
Q. What is the TransitChek Card?
A. The TransitChek Card,a prepaid Visa®card, is the TransitChek
Program’s newest commuter benefit product. It is an
anonymous Card, which allows you to purchase MetroCard®,
transit tickets, or passes using tax-free dollars wherever Visa
debit cards are accepted.
Q. Is the TransitChek Card a credit card?
A. No.The TransitChek Card is a preloaded Card with tax-free
funds that allows you to purchase MetroCard, transit tickets
and passes using MetroCard and ticket vending machines.
You don’t need to provide any personal information to use it.
It is ready to use as soon as you receive it.
Q. What values do the TransitChek Cards come in?
TransitChek Cards are available in a wide variety of
denomination up to the current IRS monthly limit of $230,
providing enhanced flexibility for employees.
Q. What’s the difference between the TransitChek Card and
the TransitChek® Voucher?
A. Preloaded with tax-free dollars, the TransitChek Card provides
the same ease and flexibility as the paper TransitChek Voucher,
with the added convenience and durability of a card. It can be
used at all MetroCard and ticket vending machines, and station
windows that accept Visa debit cards. If your commuting cost
exceeds the value of the benefit amount of the TransitChek
Card, you can add your own funds from a personal debit
or credit card prior to initiating the transaction to cover the
entire expense.
Q. How do I know if my transit service will accept the
TransitChek Card?
A. The TransitChek Cardis accepted at all MetroCard and ticket
vending machines, and station windows that accept Visa debit
cards. Use the TransitChek Transit Operators List which you
can get from your employer to find out if your transit
provider accepts the TransitChek Card.
Q. How do I use the TransitChek Card?
A. For MetroCard and ticket vending machines, follow the onscreen instructions, then insert the TransitChek Card when
prompted to begin the transaction. If given the option to
choose between “debit” and “credit,” choose “credit.” If asked to
provide zip code information enter your home zip code.
A. Some MetroCard and ticket vending machines require a zip
code to complete the transaction and to help prevent fraud.
This information is not stored or used for any other purpose.
Q. How do I know how much value is on a TransitChek Card?
A. The initial value of the TransitChek Card is embossed on the
front of the Card. As you begin using the TransitChek Card you
can check your balance by visiting www.tccard.transitcenter.com
or by calling 1.888.288.CHEK (2435).
Q. Can I use the TransitChek Card for more than one purchase?
A. Yes. You can use the Card to make several purchases.
However, you must have enough money on your Card to
make the purchase.
The TransitChek® Prepaid Visa® Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.
TransitChek®
Card FAQs
For Employees
For Employers
ABOUT THE TRANSITCHEK® CARD
......................................
Q. Can I use the TransitChek
TransitChek Card
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Q. What
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check,
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card
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card,only
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with IRS regulations.
forms
of payment
for one transaction.
Please
check with your transit operator to see if split transactions are
Q. What’s
the difference between the TransitChek® Card and
permitted.
the
TransitChek® Voucher?
* If you need to make a purchase for more money than is on
A. Pre-loaded with tax-free dollars, the TransitChek® Card provides
your Card,
Card using
Card, you
you must
must add additional value to the Card
the same ease and flexibility as the paper TransitChek®
a personal debit or credit card, or you can transfer balances
Voucher, with the added convenience and durability of a
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from one TransitChek
TransitChek Card
card. It can be used at ticket vending machines for transit
order to have sufficient funds.This must be
done
prior
to
services, and at station windows where Visa® debit cards are
initiating the transaction.
accepted. The TransitChek® Card is also available in a broader
range of denominations minimizing the number of Cards to
®
purchased.
Finally, orders
of TransitChek
Cards than
are shipped
Q.beWhat
if my monthly
commuting
cost is more
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in amount
an inactive
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value
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on the TransitChek
TransitChek Card?
Card?
A. You will be able to add value to your Card using your personal
®
Q. What
does
the TransitChek
Card come
in? forfor
Card,
debitdenominations
or credit card, up
to three
times per TransitChek
TransitChek
Card,
®
A. The
TransitChek
Card
is available
in ado
variety
of denominations:
a maximum
value
of $500.
You can
this through
the
$30,
$35,
$45,
$50,
$60,
$65
and
$115.
TransitChek
site atat www.tccard.transitcenter.com.
TransitChekCard
Cardweb
website
www.tccard.transitcenter.com.
The
Card must
must be
be registered
registered in
in order
order to add
The TransitChek
TransitChek Card
®
Cards
accepted
by
all
transit
operators?
Q. Are
TransitChek
funds, which will require some personal information.
®
A. TransitChek Cards can be used to purchase tickets and passes
from all operators that accept Visa debit cards. TransitChek®
Q.
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information
to add value
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andthe
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downloaded
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A.atBecause
adding value from a personal debit or credit card
www.transitcenter.com/order.
is a financial transaction, financial institutions require some
personal information to verify the transaction.
Cardbybythe
the
What if I still have a balance on the TransitChek
TransitChek Card
®
time
I
get
a
new
Card?
Card?
How do I order the TransitChek Card?
®
Card
IfOrder
you haven’t
used
entire value
of one TransitChek
TransitChek
forms for
all the
TransitChek
products,
including
theCard
®
TransitChek
you
can
transfer
the
remaining
balance
to
a
new
TransitChek
TransitChek Card, are available at www.transitcenter.com/order.
Card.
Card. Balance transfers can be made through the TransitChek
site at any
www.tccard.transitcenter.com
by associated
calling
Q. web
Are there
additional administrativeorfees
®
1.888.288.CHEK
(2435).
with ordering the
TransitChek Card?
Q.
Q.
A.
A.
A. No. The same 4.5% processing fee will apply to all
TransitChek® products including the new TransitChek® Card.
Q. Do I need to keep my Card after I’ve used up all the value?
TransitChek Card
Carduntil
untilthe
the faremedia
media
Q. You
Howshould
many keep
Cardsyour
can TransitChek
I order at one time?
Are fare
there any
value
purchased
is
depleted,
or
the
benefit
month
is
over,
minimum quantities required?
whichever is later. If your transit operator needs to reverse a
A. As with all TransitChek® products, there are no minimum
charge, you will need your TransitChek
TransitChekCard
Cardnumber
numbertoto
quantities required.You can order as many TransitChek® Cards
process your refund.
as you like. TransitChek® Cards are valid for two years.
Q. What do I need to do before distributing TransitChek®
Q. Is it true that MTA New York City Transit no longer
Cards to employees?
accepts TransitChek Vouchers?
A. TransitChek® Cards must be activated before distributing them
A. Yes. In 2007, MTA New York City Transit discontinued its
to your employees. Shipping the Cards in an inactive state
acceptance of transit vouchers, including the TransitChek
protects the value of the Cards if they are lost in delivery
Vouchers, at subway station booths.TransitChek Vouchers are
or at the workplace.
still accepted by other transit operators including MTA Metroand NJand
TRANSIT.
North Railroad, MTA Long Island Rail Road, PATH
NJ
TRANSIT.
Andstill
you
can stillthe
purchase
the MetroCard
using
And you can
purchase
MetroCard
using TransitChek
TransitChek
at participating
MetroCard
Vouchers at Vouchers
participating
MetroCard retail
outlets,retail
like outlets,
like
Hudson
News.
Hudson
News.
(over...)
....................................................................................................................
The TransitChek® Prepaid Visa® Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.