Masternaut News Xtra Issue 2.qxd

Masternaut News Xtra Issue 2.qxd
13/9/07
10:52
Page 1
H OT I S S U E S >
D AT E S F O R YO U R D I A RY >
ISSUE 2
Masternaut turns
100,000 vehicles green.
Masternaut has launched a new campaign called GreenerFleet to
help fleet operators reduce their carbon footprint.
F R E E t ra i n i n g
p ro g ra m m e
N E W S F RO M M A S T E R N AUT & T H R E E X
Helping you gain more benefits from
your Masternaut implementation.
At a time when the sustainability and environmental awareness of the industry is under
the spotlight, tackling the issue of vehicle emissions has become the second highest
priority for fleet managers behind cost management.
Masternaut’s real-time tracking product already helps to reduce emissions by allowing
businesses to monitor excess engine idling and reduce unnecessary road miles.
Masternaut’s initiative is supported by the Energy Saving Trust who are recommending
the use of telematics as part of their top tips for greener fleet management. The company
is also putting the finishing touches to a range of GreenerFleet tools which will provide a
powerful measurement and management tool for lowering carbon emissions.
The first in a range of new developments
will be the GreenerFleet live carbon
calculator. Masternaut’s system already
captures accurate vehicle mileage via the
MCU (mobile collection unit) fitted to each
vehicle. The system will link this to the
manufacturer’s official carbon emission per
km for each vehicle and hence present a
daily, weekly or even monthly carbon
footprint figure for each vehicle and
driver. Many organisations who were
consulted as part of the development
suggested that the system will aid them in
meeting the requirements for ISO 14001
accreditation, which recognises companies
who show a commitment to improving their
environmental performance.
www.greenerfleet.co.uk
At Masternaut we have a firm belief in
enabling our customers to gain the full
benefit of the solutions they are using.
Moreover, we believe that training customers
should be part and parcel of our aftersales
service, so we host these sessions at the
Masternaut HQ at no cost. Every 4th
Tuesday of each month throughout the year,
customers can come along and learn and
exchange new ideas and share their
experiences of the Masternaut system.
These FREE 4th Tuesday training sessions
are proving to be very popular so to secure
your space get in touch with our Training
Manager Robert Addelman
([email protected]).
Event s
O ct 2 4 t h - 2 5 t h
S e r v i ce M a n a g e m e nt
E u rop e ( S M E ) 2 0 0 7
NEC, Stand 100
O ct 2 8 t h - N ov 1 s t
i nte r b u i l d
NEC, Stand 04-D120
INSIDE THIS ISSUE...
DUNCAN BANNATYNE INVESTS
IN MASTERNAUT CUSTOMER
N ov 8 t h - 9 t h
L i g h t Co m m e r c i a l
Vehicle
M a n a g e m e nt 2 0 0 7
R e g e n t s Pa r k
M a rr iott Ho te l
12
TAKING THE LEAD ON CHILD SAFETY
MASTERNAUT LAUNCHES RAPIDETHE POWERFUL SOLUTION FOR MOBILE MANAGERS
THATCHAM GIVES MASTERNAUT THE THUMBS UP
MASTERNAUT TURNS 100,000 VEHICLES GREEN
Masternaut News Xtra Issue 2.qxd
13/9/07
10:52
Page 3
M A N AG I N G D I R E C TO R ’S W E LCOME>
in this issue index pages
Welcome to the second edition of our quarterly newsletter:
newsXtra. This year we celebrate our 5th Birthday. Meteoric
growth and phenomenal success is a true reflection of the last
five years at Masternaut; and, we undoubtedly owe a lot to the
support of our customers and our fantastic team of people.
Masternaut keeps
bikers on the road
2
Masternaut gains Thatcham
Category 5 accreditation
3
A chance meeting with
the fieriest of dragons
4
Regional focus: Scotland
4
Barloworld boosts
service to 30,000 fork lifts
Masternaut takes the lead
on Child Safety
Masternaut ticks the boxes
for road marking specialist
Masternaut assists building
contractor to provide
superior service
In this issue we feature our new Rapide PDA-based website
that extends Masternaut to hand held devices. Rapide gives
busy ‘managers on the move’ access to the full features and
functionality of our services while they are out and about. I can
personally recommend Rapide as I use it all of the time to gain a clear picture of
activity among our Masternaut sales and service teams. We predict that it will
become a firm favourite among mobile managers.
We have a busy event season on the horizon, which gives us a fantastic opportunity
to promote our brand and introduce new customers to Masternaut. If you are
attending any of these events – SME (NEC, Stand 100, 24-25 October), Interbuild
(NEC, Stand 04-D12028 October to 1 November 2007), Light Commercial Vehicle
Management 2007 (Regents Park Marriott Hotel, 8-9 November) – please do call by
the stand, where you will be given a warm welcome.
5
Martin Port
Personal Mobile 07973 671779
6
CA S E S T U DY >
N E W S>
Masternaut gains Thatcham
Category 5 accreditation
Masternaut has achieved Thatcham Category 5 for its vehicle tracking system. Category 5 ensures the
highest level of Police response in the case of vehicle theft.
Masternaut is the first commercial vehicle telematics supplier to
secure Category 5 for a full range of vehicles including vans,
HGVs and plant. Masternaut is also the first online fleet management
solution to offer what is regarded as the highest security
rating available.
With Thatcham Category 5 any stolen Masternaut-equipped vehicle
will automatically receive the quickest Police response available at
the time. As well as minimising any operational difficulties through
quick retrieval of any stolen vehicle, Masternaut customers can
benefit from favourable insurance premiums.
“There has been a 100% recovery rate amongst
vehicles fitted with Thatcham Category 5 tracking
systems and all but one vehicle was recovered within
two hours” says Mike Briggs, Vehicle Security Manager
at Thatcham. “For us Masternaut is very important as it
will open up a very significant commercial vehicle
market and fleet operators and their insurers can
be assured that vehicles will have the ultimate in
vehicle security”.
The Masternaut Thatcham Category 5 system comprises a covert
telematics unit with an automated arm and disarm system linked to
an electronic ID key that identifies authorised drivers. The system
automatically detects any illegal vehicle movement and drivers are
informed immediately. UK and European tracking and Police liaison
is handled by dedicated Category 5 approved control rooms. Only
with a Category 5 system can a vehicle be legally immobilised by
remotely disabling the starter motor.
6
7
Masternaut boosts productivity
at Ward Recycling by 40%
8
Masternaut strikes
success for Sentinel
8
Rapide delivers
Masternaut mobility
9
Smoothing the way to
implementing telematics
9
O2 partners with Three X
to deliver critical mobile
business applications
11
Masternaut turns 100,000
vehicles green
12
Masternaut keeps
bikers on the road
Bikers Legal Defence, the largest motorcycle hire and accident
management specialist in the UK, has invested in Masternaut.
“We chose the Masternaut solution as it was the best for our requirements,” said
Stuart Dobson, Operations Director: Workshop and Fleet. “It interfaced with our
Paragon route planning and scheduling software and gave us minute by minute
visibility of our mobile operation. Using Masternaut we have been able to improve
service levels, increase operational efficiency and reduce costs, in fact the
Masternaut system will have paid for itself in the first six months of use.”
In addition to real time monitoring of vehicle movements Bikers Legal Defence also
uses the reports produced by Masternaut to refine their job scheduling.
“We offer a two time slot for deliveries and collections, however using Masternaut to
monitor individual schedules we can hone this, keeping our customers up to date if
they call us and even sending text message alerts prior to arrival,” continued Stuart
Dobson. “Masternaut also allows us to dynamically manage the fleet; we can allocate
the nearest resource, prioritise jobs and respond to ad hoc requests. This has led to
a reduction in operational costs, improved health and safety monitoring for the mobile
workforce and enhanced vehicle security.”
contact
Masternaut (UK) Ltd. Priory Park,
Great North Road, Aberford, LEEDS
LS25 3DF United Kingdom
Telephone:(44) 08444 150 150
[email protected]
www.masternaut.co.uk
2/3
Masternaut News Xtra Issue 2.qxd
13/9/07
10:52
Page 3
M A N AG I N G D I R E C TO R ’S W E LCOME>
in this issue index pages
Welcome to the second edition of our quarterly newsletter:
newsXtra. This year we celebrate our 5th Birthday. Meteoric
growth and phenomenal success is a true reflection of the last
five years at Masternaut; and, we undoubtedly owe a lot to the
support of our customers and our fantastic team of people.
Masternaut keeps
bikers on the road
2
Masternaut gains Thatcham
Category 5 accreditation
3
A chance meeting with
the fieriest of dragons
4
Regional focus: Scotland
4
Barloworld boosts
service to 30,000 fork lifts
Masternaut takes the lead
on Child Safety
Masternaut ticks the boxes
for road marking specialist
Masternaut assists building
contractor to provide
superior service
In this issue we feature our new Rapide PDA-based website
that extends Masternaut to hand held devices. Rapide gives
busy ‘managers on the move’ access to the full features and
functionality of our services while they are out and about. I can
personally recommend Rapide as I use it all of the time to gain a clear picture of
activity among our Masternaut sales and service teams. We predict that it will
become a firm favourite among mobile managers.
We have a busy event season on the horizon, which gives us a fantastic opportunity
to promote our brand and introduce new customers to Masternaut. If you are
attending any of these events – SME (NEC, Stand 100, 24-25 October), Interbuild
(NEC, Stand 04-D12028 October to 1 November 2007), Light Commercial Vehicle
Management 2007 (Regents Park Marriott Hotel, 8-9 November) – please do call by
the stand, where you will be given a warm welcome.
5
Martin Port
Personal Mobile 07973 671779
6
CA S E S T U DY >
N E W S>
Masternaut gains Thatcham
Category 5 accreditation
Masternaut has achieved Thatcham Category 5 for its vehicle tracking system. Category 5 ensures the
highest level of Police response in the case of vehicle theft.
Masternaut is the first commercial vehicle telematics supplier to
secure Category 5 for a full range of vehicles including vans,
HGVs and plant. Masternaut is also the first online fleet management
solution to offer what is regarded as the highest security
rating available.
With Thatcham Category 5 any stolen Masternaut-equipped vehicle
will automatically receive the quickest Police response available at
the time. As well as minimising any operational difficulties through
quick retrieval of any stolen vehicle, Masternaut customers can
benefit from favourable insurance premiums.
“There has been a 100% recovery rate amongst
vehicles fitted with Thatcham Category 5 tracking
systems and all but one vehicle was recovered within
two hours” says Mike Briggs, Vehicle Security Manager
at Thatcham. “For us Masternaut is very important as it
will open up a very significant commercial vehicle
market and fleet operators and their insurers can
be assured that vehicles will have the ultimate in
vehicle security”.
The Masternaut Thatcham Category 5 system comprises a covert
telematics unit with an automated arm and disarm system linked to
an electronic ID key that identifies authorised drivers. The system
automatically detects any illegal vehicle movement and drivers are
informed immediately. UK and European tracking and Police liaison
is handled by dedicated Category 5 approved control rooms. Only
with a Category 5 system can a vehicle be legally immobilised by
remotely disabling the starter motor.
6
7
Masternaut boosts productivity
at Ward Recycling by 40%
8
Masternaut strikes
success for Sentinel
8
Rapide delivers
Masternaut mobility
9
Smoothing the way to
implementing telematics
9
O2 partners with Three X
to deliver critical mobile
business applications
11
Masternaut turns 100,000
vehicles green
12
Masternaut keeps
bikers on the road
Bikers Legal Defence, the largest motorcycle hire and accident
management specialist in the UK, has invested in Masternaut.
“We chose the Masternaut solution as it was the best for our requirements,” said
Stuart Dobson, Operations Director: Workshop and Fleet. “It interfaced with our
Paragon route planning and scheduling software and gave us minute by minute
visibility of our mobile operation. Using Masternaut we have been able to improve
service levels, increase operational efficiency and reduce costs, in fact the
Masternaut system will have paid for itself in the first six months of use.”
In addition to real time monitoring of vehicle movements Bikers Legal Defence also
uses the reports produced by Masternaut to refine their job scheduling.
“We offer a two time slot for deliveries and collections, however using Masternaut to
monitor individual schedules we can hone this, keeping our customers up to date if
they call us and even sending text message alerts prior to arrival,” continued Stuart
Dobson. “Masternaut also allows us to dynamically manage the fleet; we can allocate
the nearest resource, prioritise jobs and respond to ad hoc requests. This has led to
a reduction in operational costs, improved health and safety monitoring for the mobile
workforce and enhanced vehicle security.”
contact
Masternaut (UK) Ltd. Priory Park,
Great North Road, Aberford, LEEDS
LS25 3DF United Kingdom
Telephone:(44) 08444 150 150
[email protected]
www.masternaut.co.uk
2/3
Masternaut News Xtra Issue 2.qxd
13/9/07
10:52
Page 5
N E W S>
N E W S>
O U R S T R E N G T H , OUR T E A M >
A chance meeting with
the fieriest of dragons
Barloworld boosts service to
30,000 fork lift trucks with
Masternaut tracking
As we celebrate our 5th Birthday
we would like to take the
opportunity to welcome back
Rachel Hewson after the birth of
her third child Madeleine who was
born in November of last year.
Igloo Thermo-Logistics investor Duncan Bannatyne
learns all about Masternaut.
On a recent trip to Scotland, Masternaut MD, Martin Port, bumped
into serial entrepreneur Duncan Bannatyne OBE who stars in
BBC2’s Dragons Den. Together with fellow investor Richard Farleigh,
Duncan Bannatyne is an investor in Igloo Thermo-Logistics, who are
enthusiastic users of Masternaut products featured in the previous
issue of newsXtra.
It was a chance in a million that the two entrepreneurs should meet
and it gave them a great opportunity to discuss the success of Igloo
Thermo-Logistics. The company was again featured in a Dragons
Den review of successful winners on 1 August 2007 and we are
delighted to learn that Igloo Thermo-Logistics is going from strength
to strength.
Although this is the only logistics company he invests in that we are
aware of, there is a link to Duncan Bannatyne's past. At the start of
his entrepreneurial career Duncan Bannatyne sold ice cream and ran
a fleet of ice cream vans; Masternaut certainly would have been a
useful technology to have around at the time.
Masternaut has won a five year £1 million contract with
Barloworld Handling to provide web-based vehicle tracking for
550 service vehicles.
From left to right: Richard Farleigh, investor; Alistair Turner, co-founder; Anthony Coates-Smith,
co-founder; Duncan Bannatyne OBE, investor.
Masternaut has invited Duncan Bannatyne to afternoon tea together
with Igloo Thermo-Logistics, who might like to deliver the
sandwiches in one of their refrigerated vehicles! He will be able to
meet the rest of the team and learn even more about how the
Masternaut services are assisting other customers to enjoy greater
business success. Martin Port said: “It was great to meet a fellow
entrepreneur who has been so successful. We respect Duncan
Bannatyne’s achievements not only as a successful entrepreneur,
but also as someone who has shown dedication and commitment
to supporting numerous charities. We look forward to meeting
Duncan again to discuss the opportunities of working together.”
Rachel has been with us since day one
when she joined as Customer Services
Director. Having overseen the growth of the
team to its current strength of 30, and her
family, with the birth of twin boys Alex and
Finlay in November 2004, Rachel is now
Internal Projects Auditor. Responsible for
reviewing, managing and updating internal
processes Rachel ensures we maintain the
highest quality of service delivery across the
whole company.
REGIONAL FOCUS> SCOT L A N D
Britain's 'Butcher of the Year'
chooses best-of-breed solution
Simon Howie Butchers, Britain's ‘Butcher of the Year’ has signed a vehicle telematics
contract with Masternaut. Simon Howie Butchers supplies a range of quality meat
products to leading supermarket and hotel chains and is using Masternaut to
improve the management of the company's fleet of delivery vehicles.
Simon Howie, the company's founder and Managing Director, said: “We are
committed to embracing technology to maintain our leading position in the
marketplace. Ensuring that our meat arrives fresh and on-time at our customers’
premises is a top priority and the use of Masternaut is a vital part of driving this.
Masternaut provides our customers with accurate ETAs, proof of delivery and
assurance of quality.”
Rainbow International cleans up with Masternaut
Rainbow International is using Masternaut to offer a first class service to customers
and lower the cost of claims for the insurance companies that it serves. Rainbow
International offers a comprehensive portfolio of fire, flood, accidental damage,
cleaning and restoration services via franchisees.
“Working with the nation’s leading insurers such as Norwich Union, Royal & Sun
Alliance and CIS, we are committed to enhancing the level of service we provide. We
specialise in assisting people who have suffered the trauma of accidents such as fire
and flood. Masternaut is assisting us to drive turnaround times, increase productivity
and it provides a way to record proof of service for our clients,” said Kevin Hughes,
Managing director of the East Glasgow franchise. “Masternaut data allows accurate
timesheets to be created, and we have realised cost savings through less downtime
and fewer unauthorised overtime claims.”
Barloworld is the largest independent
distributor of fork lift trucks in the world
and manages a fleet of over 30,000 fork
lifts for customers in the UK alone.
The company offers round-the-clock
maintenance services through 23 regional
support centres.
Masternaut has won a five year £1 million
contract with Barloworld Handling to
provide web-based vehicle tracking for 550
service vehicles. Barloworld is the largest
independent distributor of fork lift trucks in
the world and manages a fleet of over
30,000 fork lifts for customers in the UK
alone. The company offers round-the-clock
maintenance services through 23 regional
support centres.
Masternaut has been fitted to Barloworld’s
entire UK service fleet to boost customer
service and improve efficiency. With live
tracking over the web, dispatchers are able
to immediately assign the nearest engineer
according to skills required and improve
planning so that routes and schedules
are optimised.
“Since we started equipping our service fleet
with Masternaut the benefits have become
evident very quickly, with improved service
and productivity as well as improvements in
bottom line profits. The service will allow us
to continually fine tune our service
operations,” says Richard McKenzie,
Marketing Manager of Barloworld.
Many of Barloworld’s customers are
involved in crucial materials handling
operations including important transport
hubs such as airports, ports and military
bases. As well as allowing a more
responsive service, Masternaut also
provides benefits to security and safety,
allowing quick retrieval of stolen vehicles
and safe driving monitoring.
“Masternaut provides an added edge to
achieving unsurpassed levels of service.
Only recently this was well illustrated when
floods seriously disrupted UK commerce.
With live Masternaut tracking and maps on
screen, our dispatchers were able to guide
our engineers around the floods and
find the quickest route to the next service
call,” explains McKenzie. “Masternaut has
enabled us to make some important
changes in working practices to help cover
travel costs and improve margins.”
From left to right Franc Nicoletti, Rachel Hewson, Darren Smith
Franc Nicoletti is also another Masternaut
‘lifer’. Having joined as a Business Analyst
he has held a number of roles including
Operations Manager and Installations and
Services Manager before settling into his
current role of Product Manager earlier this
year. Franc is currently responsible for a
number of exciting new products and
services that are being brought to market,
providing a comprehensive knowledge base
within the company to support product
take up.
Finally we welcome a new member to the
Masternaut team, Darren Smith our new
Installations and Services Manager. Darren
joins us from Unicar and will be responsible
for managing the internal engineering
force (now numbering 10), maintaining
relationships with third party engineers and
developing an integrated management and
reporting system.
4/5
Masternaut News Xtra Issue 2.qxd
13/9/07
10:52
Page 5
N E W S>
N E W S>
O U R S T R E N G T H , OUR T E A M >
A chance meeting with
the fieriest of dragons
Barloworld boosts service to
30,000 fork lift trucks with
Masternaut tracking
As we celebrate our 5th Birthday
we would like to take the
opportunity to welcome back
Rachel Hewson after the birth of
her third child Madeleine who was
born in November of last year.
Igloo Thermo-Logistics investor Duncan Bannatyne
learns all about Masternaut.
On a recent trip to Scotland, Masternaut MD, Martin Port, bumped
into serial entrepreneur Duncan Bannatyne OBE who stars in
BBC2’s Dragons Den. Together with fellow investor Richard Farleigh,
Duncan Bannatyne is an investor in Igloo Thermo-Logistics, who are
enthusiastic users of Masternaut products featured in the previous
issue of newsXtra.
It was a chance in a million that the two entrepreneurs should meet
and it gave them a great opportunity to discuss the success of Igloo
Thermo-Logistics. The company was again featured in a Dragons
Den review of successful winners on 1 August 2007 and we are
delighted to learn that Igloo Thermo-Logistics is going from strength
to strength.
Although this is the only logistics company he invests in that we are
aware of, there is a link to Duncan Bannatyne's past. At the start of
his entrepreneurial career Duncan Bannatyne sold ice cream and ran
a fleet of ice cream vans; Masternaut certainly would have been a
useful technology to have around at the time.
Masternaut has won a five year £1 million contract with
Barloworld Handling to provide web-based vehicle tracking for
550 service vehicles.
From left to right: Richard Farleigh, investor; Alistair Turner, co-founder; Anthony Coates-Smith,
co-founder; Duncan Bannatyne OBE, investor.
Masternaut has invited Duncan Bannatyne to afternoon tea together
with Igloo Thermo-Logistics, who might like to deliver the
sandwiches in one of their refrigerated vehicles! He will be able to
meet the rest of the team and learn even more about how the
Masternaut services are assisting other customers to enjoy greater
business success. Martin Port said: “It was great to meet a fellow
entrepreneur who has been so successful. We respect Duncan
Bannatyne’s achievements not only as a successful entrepreneur,
but also as someone who has shown dedication and commitment
to supporting numerous charities. We look forward to meeting
Duncan again to discuss the opportunities of working together.”
Rachel has been with us since day one
when she joined as Customer Services
Director. Having overseen the growth of the
team to its current strength of 30, and her
family, with the birth of twin boys Alex and
Finlay in November 2004, Rachel is now
Internal Projects Auditor. Responsible for
reviewing, managing and updating internal
processes Rachel ensures we maintain the
highest quality of service delivery across the
whole company.
REGIONAL FOCUS> SCOT L A N D
Britain's 'Butcher of the Year'
chooses best-of-breed solution
Simon Howie Butchers, Britain's ‘Butcher of the Year’ has signed a vehicle telematics
contract with Masternaut. Simon Howie Butchers supplies a range of quality meat
products to leading supermarket and hotel chains and is using Masternaut to
improve the management of the company's fleet of delivery vehicles.
Simon Howie, the company's founder and Managing Director, said: “We are
committed to embracing technology to maintain our leading position in the
marketplace. Ensuring that our meat arrives fresh and on-time at our customers’
premises is a top priority and the use of Masternaut is a vital part of driving this.
Masternaut provides our customers with accurate ETAs, proof of delivery and
assurance of quality.”
Rainbow International cleans up with Masternaut
Rainbow International is using Masternaut to offer a first class service to customers
and lower the cost of claims for the insurance companies that it serves. Rainbow
International offers a comprehensive portfolio of fire, flood, accidental damage,
cleaning and restoration services via franchisees.
“Working with the nation’s leading insurers such as Norwich Union, Royal & Sun
Alliance and CIS, we are committed to enhancing the level of service we provide. We
specialise in assisting people who have suffered the trauma of accidents such as fire
and flood. Masternaut is assisting us to drive turnaround times, increase productivity
and it provides a way to record proof of service for our clients,” said Kevin Hughes,
Managing director of the East Glasgow franchise. “Masternaut data allows accurate
timesheets to be created, and we have realised cost savings through less downtime
and fewer unauthorised overtime claims.”
Barloworld is the largest independent
distributor of fork lift trucks in the world
and manages a fleet of over 30,000 fork
lifts for customers in the UK alone.
The company offers round-the-clock
maintenance services through 23 regional
support centres.
Masternaut has won a five year £1 million
contract with Barloworld Handling to
provide web-based vehicle tracking for 550
service vehicles. Barloworld is the largest
independent distributor of fork lift trucks in
the world and manages a fleet of over
30,000 fork lifts for customers in the UK
alone. The company offers round-the-clock
maintenance services through 23 regional
support centres.
Masternaut has been fitted to Barloworld’s
entire UK service fleet to boost customer
service and improve efficiency. With live
tracking over the web, dispatchers are able
to immediately assign the nearest engineer
according to skills required and improve
planning so that routes and schedules
are optimised.
“Since we started equipping our service fleet
with Masternaut the benefits have become
evident very quickly, with improved service
and productivity as well as improvements in
bottom line profits. The service will allow us
to continually fine tune our service
operations,” says Richard McKenzie,
Marketing Manager of Barloworld.
Many of Barloworld’s customers are
involved in crucial materials handling
operations including important transport
hubs such as airports, ports and military
bases. As well as allowing a more
responsive service, Masternaut also
provides benefits to security and safety,
allowing quick retrieval of stolen vehicles
and safe driving monitoring.
“Masternaut provides an added edge to
achieving unsurpassed levels of service.
Only recently this was well illustrated when
floods seriously disrupted UK commerce.
With live Masternaut tracking and maps on
screen, our dispatchers were able to guide
our engineers around the floods and
find the quickest route to the next service
call,” explains McKenzie. “Masternaut has
enabled us to make some important
changes in working practices to help cover
travel costs and improve margins.”
From left to right Franc Nicoletti, Rachel Hewson, Darren Smith
Franc Nicoletti is also another Masternaut
‘lifer’. Having joined as a Business Analyst
he has held a number of roles including
Operations Manager and Installations and
Services Manager before settling into his
current role of Product Manager earlier this
year. Franc is currently responsible for a
number of exciting new products and
services that are being brought to market,
providing a comprehensive knowledge base
within the company to support product
take up.
Finally we welcome a new member to the
Masternaut team, Darren Smith our new
Installations and Services Manager. Darren
joins us from Unicar and will be responsible
for managing the internal engineering
force (now numbering 10), maintaining
relationships with third party engineers and
developing an integrated management and
reporting system.
4/5
Masternaut News Xtra Issue 2.qxd
13/9/07
10:52
Page 7
CO R P O R AT E S O C I A L R E S P O N S I B I L I T Y >
CA S E S T U DY >
CO M PA N Y N E W S >
Masternaut takes the lead on Child Safety
Masternaut assists specialist
building contractor to provide
superior service
Five years at the top
Masternaut has teamed up with one of its customers, baby care
retailer Mamas & Papas, to give away 100 car seats to worthy
charities in a bid to raise the profile of child safety.
Nominated by Masternaut customers,
charities such as the NSPCC, St John’s
Ambulance and Physcap, a Leeds based
charity dedicated to improving the quality of
life for children suffering from severe
physical disabilities, have all received seats.
Other organisations such as the Bromford
Housing Group, Britannia Road Children’s
Centre and Braishfield Primary School can
now transport children safely and in
accordance with new legislation thanks to
Masternaut.
In response to growing concern from our
clients about the correct use of child seats
and booster cushions, we commissioned
research into the real scale of this worrying
issue. YouGov, in the first survey since the
new child restraint law came into effect a
year ago, found a staggering 76% of
people who carry children as passengers
did not know the correct legal requirement
for seat restraint.
Sharpfibre Ltd, a leading European specialist contractor that installs
and maintains passive fire protection and insulation systems has
fitted its entire fleet with Masternaut to help track installation
engineers, replacing the need for telephoning each operator several
times a day to pinpoint exactly where they are.
“Having identified a worrying lack of
awareness of the new legislation it was
important to us as responsible road users
to do our bit,” said Martin Port, Managing
Director of Masternaut. “As a parent myself
I am only too aware of the potential
dangers to children if they are not properly
secured within a moving vehicle.”
This year marks the 5th birthday of
Masternaut. The organisation has
grown from strength to strength and
rightly claims market leadership in
telematics throughout Europe.
In the UK, Masternaut is achieving
huge year-on-year growth. Such is the
demand for our services we are
opening regional offices in Ireland and
Scotland. This not only will help us to
expand our business in these regions
and provide improved levels of local
support, it will also enable us
to gather information about specific
applications required by customers in
Ireland and Scotland.
SUBSCRIBER GROWTH (000’s)
100
CA S E S T U DY >
Masternaut ticks the boxes for road marking specialist
Award winning facilities maintenance contractor
Riggotts & Co has equipped its fleet of road
maintenance vehicles with Masternaut.
50
The service enables the exact location of every vehicle to be
monitored through the use of a web interface and this real time
information enables the company to provide increased efficiencies
and improved health and safety conditions for drivers. Masternaut
also provides the driver the ability to create and edit driving routes
and real time navigation information.
Masternaut also supports the company’s strict health and safety
policy. The company was recently awarded a RoSPA Gold Medal in
recognition of achieving a RoSPA Gold award for the past 5
consecutive years. Although the majority of the fleet is classed as
Road Maintenance Plant and does not legally require a tachograph,
Masternaut enables driver-working hours to be monitored by the use
of Unique Driver Identification Keys that accurately monitor an
individual’s driving activities. This information also supports and
provides back up information for the payroll services and human
resource department.
“Masternaut recently replaced our existing vehicle management
system. We decided to change to Masternaut as they offered a more
sophisticated solution, they were flexible enough to meet our exact
requirements and their customer service was excellent,” said Rob
Pearson, IT Manager at Riggott & Co. “In addition being able to
access information in real time via a simple web interface enables us
to improve the efficiency of both our vehicle usage and driver hours.
The system also greatly enhances our customer service, as we can
respond in a timely and accurate manner to client requests.”
2002 2003 2004 2005 2006 2007
Sharpfibre works with major construction
companies on building programmes
throughout the UK and Europe, including
Canary Wharf, Mace, Westfield, Bovis,
Amec and Airport de Paris.
Information provided by Masternaut helps
the company to quickly resolve timesheet
disputes, provide proof of work done to
quantity surveyors by showing exactly how
long operators are on site; and, if the
vehicle is involved in an accident, provide
evidence of precisely where and when the
incident occurred. Masternaut also ensures
that operators pay 'congestion charges'
when working in London by sending them
an SMS message to remind them to pay
the fee.
Andrew Sutters, Operations Director,
Sharpfibre Ltd, comments on the significant
improvement Masternaut has brought to
the business: “In the past it was very
difficult to keep in touch with our operators;
I was constantly on the phone, now all I
have to do is look at a computer screen.
With Masternaut I know where they are
regardless of their location here in the UK or
even in France from the moment the van
starts. It helps us to get a clear picture of
what they are doing and enable us to
reward them according to their effort which goes to show that tracking isn't just
about keeping an eye on staff”.
2007 celebrates another milestone
in the growth of Masternaut’s parent
organisation, Sanef, with the
acquisition of Webraska. They are one
of the leading providers of mobile GPS
navigation solutions and high-end
geospatial software platforms with
customers such as Orange. This
positions Sanef as Europe's major
telematics solutions provider, with
solutions for fleet management,
satellite navigation, traffic information
and electronic tolling.
6/7
Masternaut News Xtra Issue 2.qxd
13/9/07
10:52
Page 7
CO R P O R AT E S O C I A L R E S P O N S I B I L I T Y >
CA S E S T U DY >
CO M PA N Y N E W S >
Masternaut takes the lead on Child Safety
Masternaut assists specialist
building contractor to provide
superior service
Five years at the top
Masternaut has teamed up with one of its customers, baby care
retailer Mamas & Papas, to give away 100 car seats to worthy
charities in a bid to raise the profile of child safety.
Nominated by Masternaut customers,
charities such as the NSPCC, St John’s
Ambulance and Physcap, a Leeds based
charity dedicated to improving the quality of
life for children suffering from severe
physical disabilities, have all received seats.
Other organisations such as the Bromford
Housing Group, Britannia Road Children’s
Centre and Braishfield Primary School can
now transport children safely and in
accordance with new legislation thanks to
Masternaut.
In response to growing concern from our
clients about the correct use of child seats
and booster cushions, we commissioned
research into the real scale of this worrying
issue. YouGov, in the first survey since the
new child restraint law came into effect a
year ago, found a staggering 76% of
people who carry children as passengers
did not know the correct legal requirement
for seat restraint.
Sharpfibre Ltd, a leading European specialist contractor that installs
and maintains passive fire protection and insulation systems has
fitted its entire fleet with Masternaut to help track installation
engineers, replacing the need for telephoning each operator several
times a day to pinpoint exactly where they are.
“Having identified a worrying lack of
awareness of the new legislation it was
important to us as responsible road users
to do our bit,” said Martin Port, Managing
Director of Masternaut. “As a parent myself
I am only too aware of the potential
dangers to children if they are not properly
secured within a moving vehicle.”
This year marks the 5th birthday of
Masternaut. The organisation has
grown from strength to strength and
rightly claims market leadership in
telematics throughout Europe.
In the UK, Masternaut is achieving
huge year-on-year growth. Such is the
demand for our services we are
opening regional offices in Ireland and
Scotland. This not only will help us to
expand our business in these regions
and provide improved levels of local
support, it will also enable us
to gather information about specific
applications required by customers in
Ireland and Scotland.
SUBSCRIBER GROWTH (000’s)
100
CA S E S T U DY >
Masternaut ticks the boxes for road marking specialist
Award winning facilities maintenance contractor
Riggotts & Co has equipped its fleet of road
maintenance vehicles with Masternaut.
50
The service enables the exact location of every vehicle to be
monitored through the use of a web interface and this real time
information enables the company to provide increased efficiencies
and improved health and safety conditions for drivers. Masternaut
also provides the driver the ability to create and edit driving routes
and real time navigation information.
Masternaut also supports the company’s strict health and safety
policy. The company was recently awarded a RoSPA Gold Medal in
recognition of achieving a RoSPA Gold award for the past 5
consecutive years. Although the majority of the fleet is classed as
Road Maintenance Plant and does not legally require a tachograph,
Masternaut enables driver-working hours to be monitored by the use
of Unique Driver Identification Keys that accurately monitor an
individual’s driving activities. This information also supports and
provides back up information for the payroll services and human
resource department.
“Masternaut recently replaced our existing vehicle management
system. We decided to change to Masternaut as they offered a more
sophisticated solution, they were flexible enough to meet our exact
requirements and their customer service was excellent,” said Rob
Pearson, IT Manager at Riggott & Co. “In addition being able to
access information in real time via a simple web interface enables us
to improve the efficiency of both our vehicle usage and driver hours.
The system also greatly enhances our customer service, as we can
respond in a timely and accurate manner to client requests.”
2002 2003 2004 2005 2006 2007
Sharpfibre works with major construction
companies on building programmes
throughout the UK and Europe, including
Canary Wharf, Mace, Westfield, Bovis,
Amec and Airport de Paris.
Information provided by Masternaut helps
the company to quickly resolve timesheet
disputes, provide proof of work done to
quantity surveyors by showing exactly how
long operators are on site; and, if the
vehicle is involved in an accident, provide
evidence of precisely where and when the
incident occurred. Masternaut also ensures
that operators pay 'congestion charges'
when working in London by sending them
an SMS message to remind them to pay
the fee.
Andrew Sutters, Operations Director,
Sharpfibre Ltd, comments on the significant
improvement Masternaut has brought to
the business: “In the past it was very
difficult to keep in touch with our operators;
I was constantly on the phone, now all I
have to do is look at a computer screen.
With Masternaut I know where they are
regardless of their location here in the UK or
even in France from the moment the van
starts. It helps us to get a clear picture of
what they are doing and enable us to
reward them according to their effort which goes to show that tracking isn't just
about keeping an eye on staff”.
2007 celebrates another milestone
in the growth of Masternaut’s parent
organisation, Sanef, with the
acquisition of Webraska. They are one
of the leading providers of mobile GPS
navigation solutions and high-end
geospatial software platforms with
customers such as Orange. This
positions Sanef as Europe's major
telematics solutions provider, with
solutions for fleet management,
satellite navigation, traffic information
and electronic tolling.
6/7
Masternaut News Xtra Issue 2.qxd
13/9/07
10:52
Page 9
N E W S>
N E W P RODUCT DE V E LO P M E N T >
Masternaut boosts productivity
at Ward Recycling by 40%
Rapide puts the full power of Masternaut
into the hands of managers on the move
Ward Recycling, a leading environmental
services company, has implemented
Masternaut for tracking its entire fleet of 50
collection vehicles. This has already led to a
40% increase in productivity. Masternaut
also tracks sales representatives’ cars,
generates management reports and
identifies its drivers using unique IDs.
To identify vehicles at work, each of the
company's weighbridges is equipped with a
large LCD screen on which vehicle
movements can easily be tracked in realtime. “We use Masternaut for live tracking;
the mapping is simply superb and we see it
as being the best on the market,” says
Donald Ward, Waste Management &
Recycling Manager, Ward Recycling.
The company's normal practice is to assign
drivers to specific vehicles, but on occasions
they must drive other vehicles. By using the
dash-mounted Masternaut Key Reader to
read driver ID keys, management know
exactly who is driving a specific vehicle at
any particular time. This is encouraging a
positive attitude by making staff more
accountable and consequently Ward
Recycling has seen a 40% leap in
productivity. “A big increase in productivity,
much better timekeeping, greater awareness
of individual responsibilities and an overall
improvement in accountability are among
the many positive outcomes of using
Masternaut,” says Ward.
A key feature of the Masternaut service is the
ability to generate reports that are tailored to
Ward Recycling's requirements. “We can pull
off real-time reports on individual drivers and
The ground-breaking Rapide website for
PDAs and mobile devices brings the full
functionality of the always-on fully-managed
Masternaut service to roving managers,
allowing them full access to vital operational
information even when they are away from
the office.
Making real-time and historic vehicle
information instantly available to busy
managers on a mobile device enables them
to manage the fleet more effectively, which
in turn boosts productivity, increases
efficiencies and improves customer service.
vehicles. These can answer many queries
and helps with settling disputes with
customers. We are extremely pleased with
Masternaut and have already recommended
the service to 3 of our customers who have
already signed up,” concludes Ward.
CA S E S T U DY >
Masternaut strikes success for Sentinel
Sentinel, industry leaders in lightning protection and earthing
services, is benefiting from Masternaut fleet tracking and
resource management.
The Masternaut service enables managers at the company’s headquarters to
monitor the movement of the team of field-based engineers in real time via an easy
to use web interface. This service provides vital information to help improve the
safety and security of both drivers and vehicles.
Sentinel specialises in the design, installation and maintenance of lightning
protection and earthing services nationwide for a wide variety of clients including
Heathrow Airport, English Heritage, Network Rail and British Nuclear Fuels Limited.
Masternaut enables Sentinel to monitor the movement of a specific vehicle or view
the location of the entire fleet at a given point in time. Masternaut also provides the
ability to create and edit driving routes and real time navigation information.
“Using Masternaut I know where each of my vehicles is at any given point in time,
this information enables me to react quickly if required,” said Steve Shipman,
Logistics Manager, he continued “Our work is undertaken in the field by lone
workers, most of it involves climbing and some of our client sites are remote.
Knowing where each vehicle is and how long it has been there enables me to keep
an eye on the team.”
The Masternaut System also provides a range of other features that may benefit the
company in the future including job scheduling, real time navigation information and
driver management services. The system can also create customised reports for
payroll, human resources and performance monitoring.
Rapide allows users to monitor the exact
movement of their entire fleet of vehicles with
minute-by-minute updates tracked by global
positioning satellites. Rapide also locates
and monitors individual vehicles and enables
access to 7-day movement histories for
each one.
Rapide has been carefully designed to be
user friendly and requires no specialist
knowledge of mobile computer devices.
Users simply access Rapide using the mobile
browser on their handheld device via a
dedicated website address. They can then
access all current operational information on
a group-by-group basis including a real time
map showing a vehicle’s current location.
The user can simply click on the vehicle of
interest to display a new screen giving full
details of the vehicle movements and driver's
activity for that day. Those accessing the
system can also interrogate the history file for
the past 7 days to present a clear view of the
whole week's movements.
Rapide also provides the location of other
nearby fleet vehicles and access to
a comprehensive database of points of
interest. It then acts as a route-planning tool
giving turn by turn directions and
notifications of local traffic problems.
N E W S>
Smoothing the way to implementing telematics
Your workforce can benefit from technological innovation in the
workplace. Masternaut examines the evidence.
developments aims to help companies add
efficiency, honesty and award-winning
customer service to everything they do.
Surveillance has become a major issue
particularly in the UK, with all kinds of
technology being treated with suspicion. In
among the bad news items, however, are
those stories that help to illustrate
the benefits of implementing telematics
solutions that are helping companies
to make significant operational and
productivity changes. These in turn help
boost customer service levels to heights
they have never before achieved.
you again at some point in the future. If
you are unlucky they'll remember you as
the company that either doesn't care or
is just too disorganised to bother with
again. Second chances are few and
far between these days. Masternaut helps
you to do away with the need for chance
altogether. In the final analysis this means
happier customers, a securer business and
a workforce that has confidence that their
employer has a finger on the pulse.
Rewarding the diligent
The marketplace is driven by consumers.
Whether you are the Managing Director or
the driver, your customers have never had
such high expectations of what you should
do for them as they have today. Moreover,
we live in an impatient world, where
everyone wants it yesterday, even if they
don't make their minds up before the day
after tomorrow. It doesn't matter what the
consumer wants, if you don't provide it
immediately, 9 times out of 10 they will move
on. If you are lucky, they may forget that they
even approached you and they may try
With this in mind, it is time to put to rest the
myths of satellite snooping and begin to
take a look at what telematics can do for
companies and that includes all the
individuals that organisations rely on to help
them do business.
Let's break it down to its basics. Masternaut
is the UK and Europe's leading telematics
provider that delivers on-demand, secure
web-based tracking services that use
GPS. The company leads the market
in innovations and each of these
The Masternaut premise is clear: track your
vehicle and or driver in real-time and you
know exactly where the vehicle is and what
the driver is likely to be doing. That's the
easy part; getting the driver to accept that
watching him is a great thing to do for your
business is less easy. This is where positive
culture change is necessary. Telematics
undoubtedly can be so finely tuned that you
can monitor how a vehicle is being treated:
driven badly, speeding, being used out of
hours, etc. If you do want to catch your
drivers doing wrong, then Masternaut can
do it. But, let's turn it right around. What
about catching your workers doing the right
thing and rewarding them for it? Now that
puts a completely different complexion on
it; and, that is what we are seeing in
numerous cases.
Masternaut customers are doing some
amazing things. Everyday we learn about
8/9
Masternaut News Xtra Issue 2.qxd
13/9/07
10:52
Page 9
N E W S>
N E W P RODUCT DE V E LO P M E N T >
Masternaut boosts productivity
at Ward Recycling by 40%
Rapide puts the full power of Masternaut
into the hands of managers on the move
Ward Recycling, a leading environmental
services company, has implemented
Masternaut for tracking its entire fleet of 50
collection vehicles. This has already led to a
40% increase in productivity. Masternaut
also tracks sales representatives’ cars,
generates management reports and
identifies its drivers using unique IDs.
To identify vehicles at work, each of the
company's weighbridges is equipped with a
large LCD screen on which vehicle
movements can easily be tracked in realtime. “We use Masternaut for live tracking;
the mapping is simply superb and we see it
as being the best on the market,” says
Donald Ward, Waste Management &
Recycling Manager, Ward Recycling.
The company's normal practice is to assign
drivers to specific vehicles, but on occasions
they must drive other vehicles. By using the
dash-mounted Masternaut Key Reader to
read driver ID keys, management know
exactly who is driving a specific vehicle at
any particular time. This is encouraging a
positive attitude by making staff more
accountable and consequently Ward
Recycling has seen a 40% leap in
productivity. “A big increase in productivity,
much better timekeeping, greater awareness
of individual responsibilities and an overall
improvement in accountability are among
the many positive outcomes of using
Masternaut,” says Ward.
A key feature of the Masternaut service is the
ability to generate reports that are tailored to
Ward Recycling's requirements. “We can pull
off real-time reports on individual drivers and
The ground-breaking Rapide website for
PDAs and mobile devices brings the full
functionality of the always-on fully-managed
Masternaut service to roving managers,
allowing them full access to vital operational
information even when they are away from
the office.
Making real-time and historic vehicle
information instantly available to busy
managers on a mobile device enables them
to manage the fleet more effectively, which
in turn boosts productivity, increases
efficiencies and improves customer service.
vehicles. These can answer many queries
and helps with settling disputes with
customers. We are extremely pleased with
Masternaut and have already recommended
the service to 3 of our customers who have
already signed up,” concludes Ward.
CA S E S T U DY >
Masternaut strikes success for Sentinel
Sentinel, industry leaders in lightning protection and earthing
services, is benefiting from Masternaut fleet tracking and
resource management.
The Masternaut service enables managers at the company’s headquarters to
monitor the movement of the team of field-based engineers in real time via an easy
to use web interface. This service provides vital information to help improve the
safety and security of both drivers and vehicles.
Sentinel specialises in the design, installation and maintenance of lightning
protection and earthing services nationwide for a wide variety of clients including
Heathrow Airport, English Heritage, Network Rail and British Nuclear Fuels Limited.
Masternaut enables Sentinel to monitor the movement of a specific vehicle or view
the location of the entire fleet at a given point in time. Masternaut also provides the
ability to create and edit driving routes and real time navigation information.
“Using Masternaut I know where each of my vehicles is at any given point in time,
this information enables me to react quickly if required,” said Steve Shipman,
Logistics Manager, he continued “Our work is undertaken in the field by lone
workers, most of it involves climbing and some of our client sites are remote.
Knowing where each vehicle is and how long it has been there enables me to keep
an eye on the team.”
The Masternaut System also provides a range of other features that may benefit the
company in the future including job scheduling, real time navigation information and
driver management services. The system can also create customised reports for
payroll, human resources and performance monitoring.
Rapide allows users to monitor the exact
movement of their entire fleet of vehicles with
minute-by-minute updates tracked by global
positioning satellites. Rapide also locates
and monitors individual vehicles and enables
access to 7-day movement histories for
each one.
Rapide has been carefully designed to be
user friendly and requires no specialist
knowledge of mobile computer devices.
Users simply access Rapide using the mobile
browser on their handheld device via a
dedicated website address. They can then
access all current operational information on
a group-by-group basis including a real time
map showing a vehicle’s current location.
The user can simply click on the vehicle of
interest to display a new screen giving full
details of the vehicle movements and driver's
activity for that day. Those accessing the
system can also interrogate the history file for
the past 7 days to present a clear view of the
whole week's movements.
Rapide also provides the location of other
nearby fleet vehicles and access to
a comprehensive database of points of
interest. It then acts as a route-planning tool
giving turn by turn directions and
notifications of local traffic problems.
N E W S>
Smoothing the way to implementing telematics
Your workforce can benefit from technological innovation in the
workplace. Masternaut examines the evidence.
developments aims to help companies add
efficiency, honesty and award-winning
customer service to everything they do.
Surveillance has become a major issue
particularly in the UK, with all kinds of
technology being treated with suspicion. In
among the bad news items, however, are
those stories that help to illustrate
the benefits of implementing telematics
solutions that are helping companies
to make significant operational and
productivity changes. These in turn help
boost customer service levels to heights
they have never before achieved.
you again at some point in the future. If
you are unlucky they'll remember you as
the company that either doesn't care or
is just too disorganised to bother with
again. Second chances are few and
far between these days. Masternaut helps
you to do away with the need for chance
altogether. In the final analysis this means
happier customers, a securer business and
a workforce that has confidence that their
employer has a finger on the pulse.
Rewarding the diligent
The marketplace is driven by consumers.
Whether you are the Managing Director or
the driver, your customers have never had
such high expectations of what you should
do for them as they have today. Moreover,
we live in an impatient world, where
everyone wants it yesterday, even if they
don't make their minds up before the day
after tomorrow. It doesn't matter what the
consumer wants, if you don't provide it
immediately, 9 times out of 10 they will move
on. If you are lucky, they may forget that they
even approached you and they may try
With this in mind, it is time to put to rest the
myths of satellite snooping and begin to
take a look at what telematics can do for
companies and that includes all the
individuals that organisations rely on to help
them do business.
Let's break it down to its basics. Masternaut
is the UK and Europe's leading telematics
provider that delivers on-demand, secure
web-based tracking services that use
GPS. The company leads the market
in innovations and each of these
The Masternaut premise is clear: track your
vehicle and or driver in real-time and you
know exactly where the vehicle is and what
the driver is likely to be doing. That's the
easy part; getting the driver to accept that
watching him is a great thing to do for your
business is less easy. This is where positive
culture change is necessary. Telematics
undoubtedly can be so finely tuned that you
can monitor how a vehicle is being treated:
driven badly, speeding, being used out of
hours, etc. If you do want to catch your
drivers doing wrong, then Masternaut can
do it. But, let's turn it right around. What
about catching your workers doing the right
thing and rewarding them for it? Now that
puts a completely different complexion on
it; and, that is what we are seeing in
numerous cases.
Masternaut customers are doing some
amazing things. Everyday we learn about
8/9
Masternaut News Xtra Issue 2.qxd
13/9/07
10:52
Page 11
N E W S>
N E W S>
continued from page 9...
O2 partners with Three X to deliver
critical mobile business applications
Masternaut's mobile solutions division, Three X,
has been chosen as a best-in-class supplier
of mobile business applications accredited
under the O2 Accelerator Programme. This
accreditation recognises the market leadership of
Three X's offerings and enables O2 to sell the
company's applications to its business customers
throughout the UK.
customers who have made huge gains
through implementing our technology and
their people are working in a more
enlightened environment where information
is readily available to help them do their jobs
better. This means that those who deal at
the sharp point – with the customers – are
more informed and suffer less frustration
with answering questions because they
have the information they need.
Accessing the right
information at the
right time
Take for example Company A. This
organisation has long implemented a call
centre to deal with customer queries. Their
customers' details are all held on a CRM
system and the call centre has a high level
of expertise in dealing with queries. Now by
adding the ability to provide exact detail on
when and where their mobile service
engineers are at any time, they are able to
keep them very well informed. They can
warn the customer of a delay or even reallocate the task to another engineer who
can get to site quicker. By keeping the
customer informed they are providing a
benchmark for other service organisations
to follow. Of course this isn't just for service
companies, this level of communication
could be applied in virtually any
organisation that would see itself as
customer-focused. The benefits are clear:
the customer is kept informed and is
therefore happy and the call centre
operators have fewer irate customers to
deal with because they have access to
information that they can share.
Company B has an enlightened approach to
how its installers perform their work. Not
only are all its vehicles tracked, the company
also uses Masternaut to enable flexible
working. The nature of the work is
demanding and installers often have to work
long hours. Masternaut verifies that time
sheets are exact and should an installer
want to work fewer hours on a particular day
it can show management how the operator
is balancing his workload for a particular
week. Time sheets are accurate and staff
are paid and rewarded for proven effort. This
is providing the installers with the ability to
be self-managed and has encouraged a
positive work ethic.
Doing the right thing
The Drivers Working Time Directive has
raised several issues about the length of
time drivers spend behind the wheel.
Tachographs traditionally are the first point
of reference, but with the accuracy of
Masternaut reporting, drivers can feel more
confident in providing exact details about
their working time. Company C's drivers can
log exactly where they were at any time,
helping alleviate the burden of proof through
a service that runs in the background and is
100 per cent tamperproof.
Disputes of all kinds can be resolved if the
right information is at hand. Company D
delivers large items that potentially could
damage property if the delivery driver is not
careful. Accidents do happen regardless of
how careful the drivers are about their work.
Therefore, disputes do arise but with
Masternaut the customer service managers
are better equipped to resolve the conflicts
because they know whether or not their
drivers have been on site and when. If the
driver is at fault, the company can identify
the vehicle and the individual driver and
compensate the customer, which helps
maintain better relations.
Improving accountability
The new tax law for company vans was
mentioned in Issue 1 of newsXtra, since
then Company E has reported that
Masternaut is helping them to keep a track
of personal usage. Drivers of company vans
have suddenly seen a perk of the job being
taken away at one stroke and now they have
the burden of proof resting on them
regarding their tax allowance amendments.
The double whammy of taking away what
was seen by some as a right and the tax
change has not gone down well, particularly
as keeping a record of personal usage can
be arduous. Masternaut reports, however,
are helping to show drivers exactly when
and where they have been using the vehicle.
This makes it much easier for them to
provide the required proof as each driver
has a personal, unique ID and the system is
set up to separate business and personal
use. This has gone a long way to alleviate
the issue. The vans are now only being used
when necessary and a more positive
attitude to company vehicles is developing.
The Accelerator Programme is a rigorous measure of the robustness
and reliability of the Three X portfolio of mobile software solutions for
field service applications. These enable field and office-based staff to
accurately, quickly and securely exchange business critical
information to help boost productivity and maximise customer
service and satisfaction.
The partnership will significantly increase Three X's visibility
throughout the UK and will strengthen the partnership between
Three X and one of the most reliable mobile networks in the UK.
Three X will train O2's regional sales teams, giving them product
knowledge and support. The two organisations will work jointly to
promote the mobile offerings.
“O2 is a crucial partner for us,” says Andrew
Tillman, “We could not be more pleased
that the organisation has chosen to work
with us and we look forward to much
success as we work together to provide
cutting-edge mobile solutions.”
Andrew Tillman, CEO, Three X said: “O2's accreditation is a fantastic
achievement for Three X. We have been delivering mobile solutions
for 25 years and this partnership with O2 helps open up a world of
new possibilities within the SME market.”
Congestion charging came up in a
discussion with Company F. Its workforce
works right across London and individual
workers are regularly in and out of the
congestion zones. The company looked at
this in detail and saw that Masternaut could
help workers pay the congestion charges
and not incur fines. This application simply
sends an automatic message to the driver
via SMS and the matter is dealt with
promptly.
We have only touched on some of the
additional benefits that evolve from applying
Masternaut, but it is hoped that this will help
with your implementation. If you need further
information or would like to discuss how to
overcome issues with using our marketleading solutions, please don't hesitate to
contact Masternaut.
10/11
Masternaut News Xtra Issue 2.qxd
13/9/07
10:52
Page 11
N E W S>
N E W S>
continued from page 9...
O2 partners with Three X to deliver
critical mobile business applications
Masternaut's mobile solutions division, Three X,
has been chosen as a best-in-class supplier
of mobile business applications accredited
under the O2 Accelerator Programme. This
accreditation recognises the market leadership of
Three X's offerings and enables O2 to sell the
company's applications to its business customers
throughout the UK.
customers who have made huge gains
through implementing our technology and
their people are working in a more
enlightened environment where information
is readily available to help them do their jobs
better. This means that those who deal at
the sharp point – with the customers – are
more informed and suffer less frustration
with answering questions because they
have the information they need.
Accessing the right
information at the
right time
Take for example Company A. This
organisation has long implemented a call
centre to deal with customer queries. Their
customers' details are all held on a CRM
system and the call centre has a high level
of expertise in dealing with queries. Now by
adding the ability to provide exact detail on
when and where their mobile service
engineers are at any time, they are able to
keep them very well informed. They can
warn the customer of a delay or even reallocate the task to another engineer who
can get to site quicker. By keeping the
customer informed they are providing a
benchmark for other service organisations
to follow. Of course this isn't just for service
companies, this level of communication
could be applied in virtually any
organisation that would see itself as
customer-focused. The benefits are clear:
the customer is kept informed and is
therefore happy and the call centre
operators have fewer irate customers to
deal with because they have access to
information that they can share.
Company B has an enlightened approach to
how its installers perform their work. Not
only are all its vehicles tracked, the company
also uses Masternaut to enable flexible
working. The nature of the work is
demanding and installers often have to work
long hours. Masternaut verifies that time
sheets are exact and should an installer
want to work fewer hours on a particular day
it can show management how the operator
is balancing his workload for a particular
week. Time sheets are accurate and staff
are paid and rewarded for proven effort. This
is providing the installers with the ability to
be self-managed and has encouraged a
positive work ethic.
Doing the right thing
The Drivers Working Time Directive has
raised several issues about the length of
time drivers spend behind the wheel.
Tachographs traditionally are the first point
of reference, but with the accuracy of
Masternaut reporting, drivers can feel more
confident in providing exact details about
their working time. Company C's drivers can
log exactly where they were at any time,
helping alleviate the burden of proof through
a service that runs in the background and is
100 per cent tamperproof.
Disputes of all kinds can be resolved if the
right information is at hand. Company D
delivers large items that potentially could
damage property if the delivery driver is not
careful. Accidents do happen regardless of
how careful the drivers are about their work.
Therefore, disputes do arise but with
Masternaut the customer service managers
are better equipped to resolve the conflicts
because they know whether or not their
drivers have been on site and when. If the
driver is at fault, the company can identify
the vehicle and the individual driver and
compensate the customer, which helps
maintain better relations.
Improving accountability
The new tax law for company vans was
mentioned in Issue 1 of newsXtra, since
then Company E has reported that
Masternaut is helping them to keep a track
of personal usage. Drivers of company vans
have suddenly seen a perk of the job being
taken away at one stroke and now they have
the burden of proof resting on them
regarding their tax allowance amendments.
The double whammy of taking away what
was seen by some as a right and the tax
change has not gone down well, particularly
as keeping a record of personal usage can
be arduous. Masternaut reports, however,
are helping to show drivers exactly when
and where they have been using the vehicle.
This makes it much easier for them to
provide the required proof as each driver
has a personal, unique ID and the system is
set up to separate business and personal
use. This has gone a long way to alleviate
the issue. The vans are now only being used
when necessary and a more positive
attitude to company vehicles is developing.
The Accelerator Programme is a rigorous measure of the robustness
and reliability of the Three X portfolio of mobile software solutions for
field service applications. These enable field and office-based staff to
accurately, quickly and securely exchange business critical
information to help boost productivity and maximise customer
service and satisfaction.
The partnership will significantly increase Three X's visibility
throughout the UK and will strengthen the partnership between
Three X and one of the most reliable mobile networks in the UK.
Three X will train O2's regional sales teams, giving them product
knowledge and support. The two organisations will work jointly to
promote the mobile offerings.
“O2 is a crucial partner for us,” says Andrew
Tillman, “We could not be more pleased
that the organisation has chosen to work
with us and we look forward to much
success as we work together to provide
cutting-edge mobile solutions.”
Andrew Tillman, CEO, Three X said: “O2's accreditation is a fantastic
achievement for Three X. We have been delivering mobile solutions
for 25 years and this partnership with O2 helps open up a world of
new possibilities within the SME market.”
Congestion charging came up in a
discussion with Company F. Its workforce
works right across London and individual
workers are regularly in and out of the
congestion zones. The company looked at
this in detail and saw that Masternaut could
help workers pay the congestion charges
and not incur fines. This application simply
sends an automatic message to the driver
via SMS and the matter is dealt with
promptly.
We have only touched on some of the
additional benefits that evolve from applying
Masternaut, but it is hoped that this will help
with your implementation. If you need further
information or would like to discuss how to
overcome issues with using our marketleading solutions, please don't hesitate to
contact Masternaut.
10/11
Masternaut News Xtra Issue 2.qxd
13/9/07
10:52
Page 1
H OT I S S U E S >
D AT E S F O R YO U R D I A RY >
ISSUE 2
Masternaut turns
100,000 vehicles green.
Masternaut has launched a new campaign called GreenerFleet to
help fleet operators reduce their carbon footprint.
F R E E t ra i n i n g
p ro g ra m m e
N E W S F RO M M A S T E R N AUT & T H R E E X
Helping you gain more benefits from
your Masternaut implementation.
At a time when the sustainability and environmental awareness of the industry is under
the spotlight, tackling the issue of vehicle emissions has become the second highest
priority for fleet managers behind cost management.
Masternaut’s real-time tracking product already helps to reduce emissions by allowing
businesses to monitor excess engine idling and reduce unnecessary road miles.
Masternaut’s initiative is supported by the Energy Saving Trust who are recommending
the use of telematics as part of their top tips for greener fleet management. The company
is also putting the finishing touches to a range of GreenerFleet tools which will provide a
powerful measurement and management tool for lowering carbon emissions.
The first in a range of new developments
will be the GreenerFleet live carbon
calculator. Masternaut’s system already
captures accurate vehicle mileage via the
MCU (mobile collection unit) fitted to each
vehicle. The system will link this to the
manufacturer’s official carbon emission per
km for each vehicle and hence present a
daily, weekly or even monthly carbon
footprint figure for each vehicle and
driver. Many organisations who were
consulted as part of the development
suggested that the system will aid them in
meeting the requirements for ISO 14001
accreditation, which recognises companies
who show a commitment to improving their
environmental performance.
www.greenerfleet.co.uk
At Masternaut we have a firm belief in
enabling our customers to gain the full
benefit of the solutions they are using.
Moreover, we believe that training customers
should be part and parcel of our aftersales
service, so we host these sessions at the
Masternaut HQ at no cost. Every 4th
Tuesday of each month throughout the year,
customers can come along and learn and
exchange new ideas and share their
experiences of the Masternaut system.
These FREE 4th Tuesday training sessions
are proving to be very popular so to secure
your space get in touch with our Training
Manager Robert Addelman
([email protected]).
Event s
O ct 2 4 t h - 2 5 t h
S e r v i ce M a n a g e m e nt
E u rop e ( S M E ) 2 0 0 7
NEC, Stand 100
O ct 2 8 t h - N ov 1 s t
i nte r b u i l d
NEC, Stand 04-D120
INSIDE THIS ISSUE...
DUNCAN BANNATYNE INVESTS
IN MASTERNAUT CUSTOMER
N ov 8 t h - 9 t h
L i g h t Co m m e r c i a l
Vehicle
M a n a g e m e nt 2 0 0 7
R e g e n t s Pa r k
M a rr iott Ho te l
12
TAKING THE LEAD ON CHILD SAFETY
MASTERNAUT LAUNCHES RAPIDETHE POWERFUL SOLUTION FOR MOBILE MANAGERS
THATCHAM GIVES MASTERNAUT THE THUMBS UP
MASTERNAUT TURNS 100,000 VEHICLES GREEN