E.ON Energie Kundenservice: Getting the Most Out of Data with SAP

Transcription

© 2016 SAP SE or an SAP affiliate company. All rights reserved.
SAP Business Transformation Study | Utilities | E.ON Energie Kundenservice
E.ON Energie Kundenservice: Getting
the Most Out of Data with SAP® Business
Warehouse powered by SAP HANA®
E.ON Energie Kundenservice GmbH had a treasure trove of insights deep within its
6 million customers’ worth of energy consumption and sales data, but access was
far too slow. E.ON Energie Kundenservice consolidated its data in the cloud using the
SAP® Business Warehouse application powered by SAP HANA®, making analysis at
the individual customer level practical and delivering many bottom-line benefits.
Executive overview
Company
E.ON Energie Deutschland
GmbH
Headquarters
Munich, Germany
Industry
Utilities
Products and Services
Energy solutions and services
Employees
3,000
Web Site
www.eon.de
Partners
E.ON Business Services,
Global Service & Support
organization from SAP
BUSINESS TRANSFORMATION
Objectives
•• Consolidate two SAP® Business Warehouse (SAP BW) applications
•• Increase the performance and scalability of the consolidated platform for
better decision support and data reconciliation
•• Enable individual consumption and revenue forecasts for 6 million
customer accounts
Resolution
•• Engaged E.ON Business Services and the Service & Support organization
from SAP for implementation
•• Merged warehouses and migrated from Oracle to the SAP HANA® platform
•• Deployed the consolidated warehouse in the SAP HANA Enterprise Cloud
service with SAP BusinessObjects™ business intelligence (BI) solutions as
its front end
Benefits
•• Greatly increased performance, enabling data analysis at the individual level
•• Improved data quality and consistency while speeding financial close processes
•• Enabled speedier collection of overdue invoices and unbilled revenue
•• Laid a foundation for smart metering and other innovations
62%
Reduction in data load time
for sales statistics
86%–99%
Reduction in query response
time for sales statistics
10X
Database volume
compression
“The migration to SAP HANA has made our reporting applications future proof with
little effort and enables us to further consolidate on the SAP HANA platform.”
Andreas Götz, Retail Solutions Germany, E.ON Business Services GmbH
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Executive overview
Company objectives
Resolution
Business transformation
Future plans
Opening new analysis doors by moving
to a flexible, future-proof BI system
E.ON Energie Deutschland GmbH is one of Germany’s
leading energy suppliers. Because of fundamental
changes occurring in the country’s energy sector,
E.ON Energie Kundenservice GmbH, the sales and
service unit of E.ON Energie Deutschland, is simplifying its operations so it can react nimbly to market
developments. One big step the company recently
made was to merge its retail sales organizations into
one. This required combining two instances each of
the key software that runs the business: SAP for
Utilities solutions, the SAP Customer Relationship
Management (SAP CRM) application, and SAP BW.
SAP BW is the underlying business intelligence
engine used by the other software to analyze and
forecast energy consumption and sales.
E.ON Energie Kundenservice wanted to get a lot more
value out of the combined SAP BW by greatly
increasing its performance, thereby making it practical
to perform analysis at a very detailed, granular level
rather than having to deal with averages. Accelerating
performance would also free up time for parallel
processing and ad hoc analysis. With these capabilities,
E.ON Energie Kundenservice knew it could improve
data accuracy and consistency, provide a better basis
for decision making, and forecast demand and
profitability by customer and by product. Faster
performance would also allow the company to identify
instances of overdue invoices and unbilled consumption by individual customer name. This in turn would
provide data needed for period-end reporting and lead
to faster collections, lower days sales outstanding,
increased revenue, and better cash flow.
Increasing performance would also permit the
automation of many processes that had been manual,
eliminating work-arounds required because of the
time it took to process the firm’s enormous data
volumes.
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Executive overview
Company objectives
Resolution
Future plans
SAP BW powered by SAP HANA delivers
performance and economies
E.ON Energie Kundenservice’s IT services company,
E.ON Business Services, led the project and began by
considering several vendors. SAP was an obvious
candidate because of the high performance delivered
by SAP HANA and because SAP has positioned it as a
platform for innovation. E.ON Energie Kundenservice
made its decision after a proof of concept demonstrated
the outstanding performance increases SAP HANA
delivered in all relevant use cases. Another important
factor in SAP’s favor was the option it provided for
cost-effective and flexible deployment in SAP HANA
Enterprise Cloud.
from the Oracle database to SAP HANA deployed in
the cloud using the onboarding and migration service
for SAP HANA Enterprise Cloud that SAP offers. Next,
they performed testing and development in the new
setup before production data was loaded into the
cloud. Finally, SAP BusinessObjects BI solutions
were deployed as the front end.
E.ON Energie Kundenservice and Business Services
had very ambitious timelines: the new system had to
be up and running in less than a year. With help from
the SAP Active Global Support organization, E.ON
Energie Kundenservice began with a readiness check
of SAP BW powered by SAP HANA in SAP HANA
Enterprise Cloud. They then merged the data
warehouses and moved the consolidated system
The E.ON Energie Kundenservice and SAP team
went live with the new solution after just eight months,
easily meeting schedule and budget, and cut over to
the new solution with just three days of downtime.
SAP BW is now delivered as a service using a 4 TB
scale-out appliance for SAP HANA with an option to
increase capacity as needed.
In parallel with merging the SAP BW applications, the
System Landscape Optimization group from SAP
merged the two instances of the SAP for Utilities
solutions and SAP CRM.
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Executive overview
Pinpointing millions in overdue invoices
Company objectives
Resolution
Future plans
SAP BW on SAP HANA is also making it easier for
E.ON Energie Kundenservice to detect instances
where it has not yet billed customers for energy
consumed, which the company is required to include
in its period-end close reports.
Through the technical migration of SAP BW to
SAP HANA alone, E.ON Energie Kundenservice has
experienced major performance improvements. Jobs
that needed hours or days to run can now be done
in five minutes. This enables a more agile, interactive
reporting approach and a more precise definition of
reports.
With SAP BW on SAP HANA, E.ON Energie
Kundenservice can directly look at detailed data
to identify outstanding accounts by specific customer
name and then base its analysis on these findings.
For example, it can selectively report on the 5% of
customers with the largest discrepancies between
billings and payments received. Previously, E.ON
Energie Kundenservice could only look at average
values, which meant it had to hypothesize where
discrepancies might be found and then design
reports based on these hypotheses, which took a
long time to execute. Instead, the company now
knows exactly where to look to collect several
million incremental euros annually – boosting
revenue and aiding cash flow.
In sales, E.ON Energie Kundenservice can more
precisely forecast revenue and consumption figures,
compare forecasts with actual numbers, and check
the consistency between sales, billing, and consumption figures. Since SAP HANA enables insights into
profitability by customer, E.ON Energie Kundenservice
can now also design more effective and profitable
sales, product, and service offerings.
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5 minutes
To run jobs that took
hours or days
E.ON Energie Kundenservice
Executive overview
Company objectives
Resolution
Future plans
Gaining ever-deeper
insights through
analysis
E.ON Energie Kundenservice is just in the early stages
of taking advantage of SAP HANA to renovate the way
it does business. Now that it is practical to perform
analysis and do reporting using individual account
data, the firm will take the next step by preparing
monthly consumption forecasts for its customers on
an individual basis. It will also create new data models
and use them to generate insights in unheard-of levels
of detail.
The company has many opportunities to save costs
and improve efficiency, including further reducing data
redundancies and aggregates, optimizing data storage,
and constraining data growth. It has additional reporting
systems in line for migration to SAP HANA as well.
“The migration to SAP HANA and deployment of
SAP BW in SAP HANA Enterprise Cloud was a costefficient way to make our business intelligence
landscape future proof,” says Rainer Saller from
E.ON Energie Kundenservice.
Studio SAP 40101 (16/01) © 2016 SAP SE or an SAP affiliate company. All rights reserved.
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E.ON Energie Kundenservice: Getting the Most Out of Data with SAP

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